Richmond American Homes Reviews

They hire unprofessional and unskilled construction company using lowest quality materials. Their laborers damage neighboring homes and take zero responsibility despite having evidence and surveillance. Their customer service is nonexistent and feign ignorance citing damage was done by other builders when their laborers are the only ones building.

Avoid Richmond American Homes at all costs! This company is the definition of dishonesty and cheap practices. They use the lowest quality materials and unskilled labor to cut corners, leaving buyers with homes that feel more like fragile boxes than places to live. Their customer service is nonexistent—trying to get any kind of support or follow-up is like shouting into a void. As for the sales reps and escrow agents? Flat-out liars. They’ll say anything to close the deal, then disappear when you need help. Save yourself the frustration and heartache.

If you buy a home from them keep in mind it takes them forever. I mean forever to complete any repairs. It took them almost a year to complete my drywall and they were hemming and honing along the way I was out of my warranty when I discovered that my sprinklers in the front had not been working for some time. When I spoke to my neighbors my neighbor said Richmond had continued to repair their things even after warranty and the issue that I was having with the sprinkler was an ongoing thing throughout the neighborhood. I am now in November and I keep getting the runaround I even offered to pay for it if they could just put me in contact with the company that did it so at least I have a better understanding where this common leak is and they refuse. So just keep that in mind when buying a home.

Worst experience of my life buying a house here. Warranty is fake, no one comes to check in. Don’t believe them if they say they will complete something after closing, you will have to run behind them. Also be mindful if they lay your sod late, they will keep your water running and you will get a really high water bill. Everyone except Jim is a liar and fake, and Jim is never able to do anything. There will also be construction mess everywhere and construction people will park their cars in front of your house with no consideration for you getting out. There are much better builders out there. Don’t make the mistake we made.

Recently purchased a Richmond American Home in the Gladden Farms area in Marana, AZ. From sales agent to escrow agent, everyone was great to work with. The superintendent in charge of keeping everything running on the build was FANTASTIC! (Thank you, Rob!) He called every week to let us know what was happening with the build - and he didn't just tell us the good stuff. If there was an issue, regardless if it would have impacted the timeline, he let us know what was happening. The transparency was much appreciated. House was actually completed a couple weeks ahead of schedule.

Please save yourself and don't buy a Richmond American home. They rush the build process. They don't pay attention to quality and they cut corners wherever possible. Like no insulation in the RV garage exterior walls. You give them warranty items to fix and they refuse to fix in a timely manner. They lie to your face. I have requested mediation over 6 times and they have refused. Overall they are a horrible builder to deal with. The realtors will lie to your face to make a sale. Stay away from them.

Be Wary of High-Pressure Tactics. Consumers should be extremely cautious when dealing with Richmond American Homes, as there are numerous reports of the company pressuring buyers to use their in-house lender, HomeAmerican Mortgage. These tactics often leave buyers feeling trapped and without the freedom to explore other financing options. It’s essential to remember that you have the right to choose your own lender and to seek out the most favorable terms. Do not be coerced into making a decision that doesn’t work in your best interest.

Just bought 8 months ago, had 29 tiles broken Richmond lied on SunRun Solar panels, they have poorly built these houses, I have had 20 issues and don’t waste time with customer service they never return emails and calls, first time buy and would recommend run from this company don’t buy at all. They send these trades that do a crap job of work I have had floorboard flexing, gaps cracks with my tubs, and many other poor workmanship issues

At first, Richmond American was pretty responsive with their repairs upon completion of the house. However, as time progressed, and more repairs were needed, they straight up ignored me. I would respond to their original email.. no response, respond to their text messages.. no response. I have been reaching out to the companies directly to try and set up the repairs with some luck here and there but most of them cannot help me as they have to go through the builder.

Do not buy a new home build from Richmond American. Wait and buy a resale from the first time home buyer. The excitement of watching the home being built will be tainted by the sales games - buy this, buy that. Suddenly you're tied up in a bow and trapped at the "company store". The finance team with Richmond American asked me to supply false documents - this is in email. The insurance is 50% higher than any provider we checked with. And on and on. Because of the fraud request by Richmond American finance, we went to another vendor and were immediately getting texts from the sales team about our rate, etc. Who are they to think they have a right to say anything about where and how I spend my money? If their team hadn't asked for false documents, we'd be with them.

My home is only 5 months old and everything is falling apart, mind you they only give you a 1 yr warranty. The worst part of it all is that most of the homes are already infested with termites. Richmond American Homes will not take any responsibility.

Don’t trust this company, I learned an expensive lesson with their new house. Bad quality and too many lie while doing business with them. Try to rush you to get the contract signed and not give you time to send in your earnest money. Stay away from this company. I wish I read the reviews before coming to do business with them. Big mistake!

Richmond American Homes is a joke. They lie, cheat and steal every bit of money they can from you and deliver a house that looks and lives like a drunk toddler was swinging the hammer. Their customer service is non-existent and the care and concern they have for the most expensive and life changing purchase of your life is absolutely zero. I wouldn’t contract this company to build me an outhouse. Save yourself and your family a huge headache and build your home with a REAL home builder.

If you are looking to purchase a home, stay clear of Richmond American. This has been the worse experience ever! First of all the prices of these homes are ridiculous for what they offer. The materials are cheap (even with expensive upgrades) and the home is poorly built. When I did my walk through, I was very disappointed and had I been smarter about it, I would've never closed until all issues were fixed. There were leaves in the gutter and nails on the roof when I moved in and when I asked them about it they told me it would be taken care of but the first guy who told me this retired and left me with a different home care specialist who was the absolute worse and didn't care at all about the issues I had previously pointed out.

5 stars is not enough to describe what Richmond American Homes is for us, it was the best and most wonderful experience we had when buying our dream home. From the first day until the day we picked up our keys they were extraordinary, I would especially like to thank Chezca who spared no effort to make our desire to buy the house in the model we wanted come true, she was always very attentive and she was always ready for any queries. in responding to us, I would also like to thank Amy, Jackie for the wonderful work in approving our application and Edy who was our realtor, everyone was very attentive and perfect, Thank you very much Richmond American Homes. ❤️

House was not properly built, so many defects, things flying off the building, cracks, misaligned structure and walls. Builder promises to fix after closing but won’t fix a thing. Cheap housing. Just a money grab for them. Do not buy from this builder. If you see Richmond American homes, flee from it

Those people are bad, we started our process to get a new construction. After we completed the down payment they came to us and said they will not proceed with the purchase. We now are trying to get our down payment back and they are giving us all type of excuses. We are getting ready to get a lawyer to get our money back. We paid for the inspection (which came with a lot of things they should repair). Just be careful anyone out there if try to buy any property from these people. They are not friendly at all with **, other country (not USA) or **. Keep this in mind. We already had other properties and we never went through situation before.

$420k house, $2500 a month, 2 years worth of warranties and counting. Cheap builds! Forced to sign or someone else will… Worst experience as a first time buyer! If people would only listen and not buy from these cheap builders! I got to the point where I told warranty to stop sending worthless contractors who come and waste time and blame each other. I have a block wall ready to tip over and a lawyer on speed dial. I don't even want to give one star… Don't buy from Richmond.

I am representing my client as buyer to buy new home from Richmond American Homes, Seasons Park West in Victorville. Before we made decision to buy, in the sales office, the sales lady, Amy **, DRE#** discussed with us about the loan, we told her we need no docs loan, she said her in house lender can not do it. So we went to Cathay Bank to start processing. All financial info was sent to Amy on Jan. 25, 2024. But on Feb 15th, Amy called me saying the company will only take cash buyer because she sent to my client a cash purchase contract (which is her mistake) or they will hold deposit without refund and cancel the escrow. As an agent, they did not release the purchase contract for me to review until the horribly decision was made. I was shocked by the fact. Please assist us to get the justice back.

We looked at several builders and have seen their homes in a few states. Our experience was amazing !! We love our home. Sales tried their best to keep us on track so we didn't stress. The house is beautiful. Love the fact that we can call warranty for the next year.

It's been two years since I closed on my Richmond American home. The warranty experience has been a nightmare. The warranty rep has changed 5 times since I purchased the home, which means I have to re-tell my story every time I connect with a new rep. The latest rep never answers the phone, never returns calls, and doesn't reply to emails. There is one project that was started and then abandoned, leaving me with a half painted garage door going on 8 months. Another warranty item was reviewed by sub-contractors but never followed up with. A third is given lip service and never taken seriously. I'm now convinced the warranty department exists in name only. They appear understaffed, underfunded, and ignored by subs and management. Their purpose seems to be to provide hope to prospective home purchasers while planning for warranty clients to get discouraged and give up. In my opinion, they are trying to "run out the clock."

I just closed on my house Friday and I walked into a complete and utter mess. They are literally still working on repairs in my house from the first and final walkthrough however they stated to my realtor all repairs were complete. Imagine walking in your brand new house after spending thousands and seeing a half done job. They made the house look worse than it did during the final walkthrough and I’m very disappointed. The Superintendent claims they will be done by Tuesday but for some reason I’m not trusting that. Somebody even used the microwave and left a tortilla chip inside. Do not build with these people. You will be left heartbroken.

So, this morning we were woken with all of our smoke detectors going off! We spent about 10 minutes running around, trying to figure out what was wrong, only to find water coming through one of the second floor smoke detectors. We bought this house brand new from Richmond American Homes in February of last year. I looked up the warranty book, and it said that the roofing warranty was for ‘lifetime’.

Our home isn't even 4 yrs old and has needed over $20k in repairs because this builder uses the cheapest materials possible, literally. They bought a $1 stop valve instead of a $3 valve which has caused over $17k in damages. The garage door broke, again because of using the cheapest materials possible. The floor has soft spots and is raised in the kitchen. The wall is crooked. The bathroom door never shut and they were never successful at fixing it. The front of the house seems to have a leak behind the siding. We haven't even had this looked at yet, so we don't even know how much this is going to set us back. I do not recommend this builder. The windows are difficult to shut, we were told there isn't much they can do. We bought a new house with the hopes of curbing extra expenses in the next 10 years but that proved to be the wrong move with this builder.

Our home is not even 4 yrs old yet. It was a new build. Walls are not straight (visible without measuring), basement flooded causing 11k in damage from poor drainage and a sump pump not big enough for the home, the door frame around the side door is molding and falling apart, walls not fully painted, the door is so hard to open and you have push it hard to make sure it closes right, carpet fraying because it was cut too short. I'm extremely disappointed and would never recommend this builder to my worst enemy. We paid all this money to hear 'well it passed inspection'. Such **. Something needs to be done or we will have to go to higher ups.

Amount of hoops and loops Richmond warranty reps make you jump through, while I know it's in fact their own lack of care to get anything replaced is astonishing. Very old-fashioned company, unless management gets involved no one gives rats about your house issues. Vendors/Subcontractors always have parts and labor, but miscommunication on the part of Richmond employees is so bad and common that left hand doesn`t know what right hand is doing. It's been 9 months since April 2023 for simple damaged cabinet panel replacement and they failed 3 appts and still have no appt nor part available. Home Depot anyone?Should be simple but after 3 dozens of emails nothing is done.

Horrible experience with front office, construction (Monty) and corporate office. This company does not care about their clients! They overpromised to lock you in and leave you homeless with delay after delay right before each new closing date! I hate what my family and I are going through waiting on our home! Please do your research and go somewhere else. Just awful! This is Summerfield in Victorville CA. They are liars…all around.

We purchased our new construction home in Florida and closed at the end of October 2022. We lived in Maryland during this process and it is apparent that many shortcuts were taken in the construction of our home. We have a warranty for a year on our home and have attempted to reach out to the warranty too many times to count. For one, they never answer the phone or return any phone calls as different voicemails indicate. We were eventually assigned a representative, Ashley, who came out to our home on two different occasions with promises of all the issues being resolved through the companies that Richmond works with.

This has been the worst experience with Richmond American homes. First my house took over a year to be completed; I was told it would be done in June or July, but I was not able to move in until November. The finance company did not communicate at all until they needed something from me but when I had questions I was Not given the time of day. After finally moving in the plug for my refrigerator wasn’t working and they did not fix it till days later. I had to run an extension cord through the kitchen just to use it. The fence that they put in is so ** and falling apart; it looks like a 10 year old child built it! The boards aren’t straight and some of the nails aren’t even attached to anything, also the posts are cracking and the boards are warping. I’m not sure why they chose to use such cheap ** materials but they are just wasted money because they don’t last for longer than six months!!! Seriously my mom could have done a better job!

A horrible experience. This company over-promised and undelivered and could care less what they do to the buyer. Breached contract 3 times, leaving us homeless days before closing. The lenders, agents and builders are all liars, do not communicate and now want to keep our deposit. The builder Monte said, it is what it is! They could care less about the consumer, as long as they take your money, they can sleep at night! Stay away! Sole at Summerfield in Victorville CA

I'm new to buying a house. This company was introduced to me by a trusted friend so I gave them the benefit of the doubt. I so wish I had looked up these reviews before working with these bottom tier builders. First of all, the house was finally "built" about 4 months after it was promised cutting into my kid's school year and completely screwing up all our plans. Not even an apology. They rushed and rushed us to sign on the bottom line then took their sweet time in communicating during the rest of the process. Sometimes they wouldn't respond for weeks.

We have moved into our home about 6 months ago. We have found many things wrong with our home. We have never had our meeting with the warranty person as we were told would happen. We have many things that need addressed and we get no responses most the time and if we do we get the run around. We have Tile falling off our house along with many neighbors. We our garage trim that has never been fixed as we noticed before moving in. A hole in our back door at the bottom that bugs come in and out of. Our gutter has a hole in it. Our Cabinets that we spent tons of money on have many chips and never got touched up like we were told would. We have trim that still needs to be attached to the wall. And bathroom tile that's popping up. Richmond has really disappointed us with the quality work and lack of communication. Highly recommend using another builder.

This company is deceitful and unethical! They sold lots and built homes in Mesquite NV (Portobello) before lot lines were established. While under contract they negotiated with the city and reduced backyard sizes by 15-20%. Never notified buyers under contract. Once we signed to close we’ve been forgotten about. They’ve been around too long. They’re too big. And the customer is the last thing they care about. Check YouTube videos for more. Don’t patronize!!

Richmond American Homes built our home. I am disappointed due to the quality of their workmanship and the lack of holding their subcontractors accountable for the damage that they inflict on other parts of the home as they perform their particular trade. The punch list was about 42 items long when we inspected our home just prior to taking possession. We have submitted about 11 items for repair through the home warranty. The following are just a few examples of the workmanship and damage issues.

Imagine being pulled into the middle of a dysfunctional family. That is what it is like to be buyer of a Richmond American Home. We contracted our home to be built in May 2022. The home was already applied for a permit from the county. We were then lead on a very difficult process of poor information, no information, finger-pointing, etc. for the next 6-months. We didn't know when we would be able to move into our home until approximately 2-weeks before. Since then we have been dealing with unfinished and poorly installed features in our home. We were so rushed into closing that RA didn't even have a crew properly and completely clean the home prior to move-in. We have 3 windows that do not match the other windows that we raised to the foreman in our pre-drywall walk-through. Here we are a 6-months post closing and the windows have not yet been replaced.

I’m circling back to my original review. I would like to give a positive review to the customer service department of Richmond, as they followed through with completing the multi list of items that were discovered on the walk-through. The majority of the subcontractors customer service departments had knowledgeable, and experienced representatives. If Richmond could get the same quality on the front end as they do on the backend (customer service.) their reputation would improve dramatically.

Save yourself the lies and find a different builder. It's the worst experience during the build and even worse once they have your money. Our house is leaking and mold infested 30 days in and they don't care.

BUYER BEWARE!!! Do not buy a Richmond American home! This company is a scam run by incompetent people. It is a trap.. get out while you can. We were lied to by them time and time again and when it was time for our walk through they didn’t even show up!!! No communication whatsoever. They are an absolute joke.

If you are purchasing a home in Manor Texas, stay away from Richmond Carillon Homes. If I had to do it all over again I would have ran the other way. I have been living in this home for less than a month and there are many things that need to be repaired already. The homes are cheaply built, the general contractor has no idea what he is doing. I will name some of the problems that I am needing repaired: broken patio door (it doesn't lock), my neighbor has the same problem, they put in windows that didn't match, the cabinets have numerous scratches, being dark cabinets they show easily, they were not polished before I moved in so they look like second hand cabinets, the plaster is already peeling off the wall in the master bathroom and multiple places in the house, the siding on the back of my house the paint looks like a second grader did it, the lawn needs to be resodded, many sink holes throughout the back, side and front yard.

Stairs fell in a month after we moved in. Cabinet doors are falling and others are now loose. Pantry shelves have collapsed. Doors and walls are uneven. That's just a few of growing issues. Some of my neighbors don't even have carpet yet and they are on year 2. Had I known this company would treat us this way BEFORE we purchased this home I would have brought an air mattress for far less and just slept in my truck. Beware!! They will love you like crazy until you sign that line on closing day. Afterwards it will be the hardest slap in your face you ever experienced. A very expensive one. Posting here because 1) I want to save somebody.. anybody... and 2) all other options have failed. Smh.