Richmond American Homes Reviews

We purchased a Richmond American home in Northern California 8 months ago. The process during the building process seemed fine- we had concrete that the county insisted be replaced due to hairline cracks and other minor things but they seemed moderately helpful until our loan funded. In the first week we noticed beetles in the carpet- thought maybe they came in the actual carpet but then they kept showing up on the floors/walls etc. I became very concerned that the beetles were inside the wood that was used to frame the house.

The overall project and Build were good; my only two complaints are that the warranty department is unwilling to fix anything, and during construction, they ran the furnace without an air filter, the ducts were full of trash, and the AC coil was plugged with drywall dust I made them replace the AC coil and clean the duct before I would close on the house other wise they would have not clean or replace the coil. We have issues with the concrete that was poured, and we’re still fighting with them to resolve the issue, which may require us to take them to court.

Overall, my wife and I love our house. We have had minor issues that needed to be resolved. However, the warranty officer assigned to us, Stephanie, is the absolute worst. She is terrible at her job and is a pain to work with. She hires unreliable people to do the warranty work. On multiple occasions, she assured me that crew would be at my home on a certain day but would never show up.

December 2023, we started looking at houses while we were in Florida visiting family. We went through lots of new builds that were crap, we felt Richmond was better quality. When we returned home to Vancouver, Washington. We decided to go through new builds for Richmond American in the area. The communities wanted were very expensive and the quality was not as good as they were in Florida. We were happy with our choice in Tavares, Florida. The building process was fine. I moved down a week before the first walk through. Had some issues, most got fixed before 2nd walk through. After I moved in, of course, I saw other issues. Hubby arrived a month and a half later he was not happy with the finish work, poor paint job, molding etc. He is now repainting all of it. Garage floor was turning to dust and chipping away, big holes forming.

Sharing my experience for anyone considering Richmond American in White Oak Reserve (Fredericksburg). The quality of construction has been disappointing, and the service after closing has been worse. The first walk-through was rushed just days before closing, and many issues weren’t caught in time. After moving in, we found multiple problems — damaged plank flooring, cracks in the foundation, and numerous cosmetic and structural concerns.

Poor quality and very little attention to detail. I closed three weeks ago and found a crack in the window sash that started behind the vinyl lip. As it got hotter outside, it’s started to run and now I can see it. They are making me fight to have it replaced. Not to mention, the paint splatter everywhere, Sheetrock mud build up, bad caulking job all around and a sliding door that will not close. I was told that you have to close it softly in order for it to work. I didn’t take that answer and still waiting for a fix. Broken blinds installed and missed during walkthrough because it was on the outside track. List goes on and on. I’ve fixed most of the bad craftsmanship myself being a former contractor. Started to hang a light and found the electrical box is not secured and just sitting in the hole, etc.

My family moved into our Richmond American home in August 2020. They promised to complete standard post-settlement repairs after the first year. In 2021, they came once, did minimal work, and promised to return to complete the job, including fixing water damage from a leaking faucet they installed. I followed up many times from 2021–2023. I was told repeatedly that they were backed up but would still finish the work, regardless of warranty status. I gave them time in 2024 as a courtesy, trusting their word. In April 2025, they responded saying my warranty expired and no repairs were owed. That is false. I have pics showing otherwise. Text staying they are still working on projects & will get me help. Richmond American Homes broke their word.

We have had issues with the home and the warranty department is negligent in every aspect. While walking in my closet I noticed a dip in the flooring and we pulled up the carpet to find a piece of cardboard covering a portion of the floor. We opened the portion of the cardboard and found a hole in the flooring that was filled with dirt, trash, nails, staples etc. I placed a ticket with the warranty department and never heard back from them.

This builder is a complete nightmare to work with. We have had several work orders opened for months that still have not been resolved. On our home inspection it was noted that there was ponding/standing water near our back patio. That’s because they sloped our yard incorrectly and out the septic tank in the lowest lying spot of the yard. Our septic tank floods with heavy rain. Richmond American Homes said our warranty was voided due to installing sod, fence, and a pool. Nowhere in any documentation does it state that it can be voided for those things. They are rude and condescending to women. Just don’t buy. There is a reason why there are 100’s of negative reviews and lawsuits. Your home won’t be any different.

Do not buy a home from these people. The prices are great and everything seems wonderful until you actually live in them. We have been dealing with the warranty department for over 3 months on one issue. They are completely unprofessional and unresponsive. They will blatantly lie to your face about getting things scheduled. When you ask to speak to somebody else they say that there's nobody else to talk to. We have tried being polite and at this point it's beyond that. Everyone in our neighborhood has said how terrible the warranty department is specifically Stephanie for Tennessee. People have had mold issues because work is getting delayed or just not getting done. They try to push off getting work done until you were out of warranty.

I bought a house on September 2024. My house is beautiful. Me and my family made a big move from NY to Florida but when you buy a NEW house you expect to have No issues with it. Well they tell you, "You could close and within two weeks we will come and fix everything." Now we going on to 4 months and NOTHING has been done in my house. The sod is burned. They was supposed to change it. Since before closing the sprinkler system has never worked because is broken, my kitchen cabinet is broken, the bathroom door cabinet is also broken, they changed one closet door and did not paint it, the lanai floor is cracked, my drive way concrete is cracking already, on the side of the house they have to come and paint, they come take notes and listen that's about it..

All the reviews you are reading are true. You won’t get a brand new house, and throughout the years of living there you will find that your house has not been built properly or with care. If you care about aesthetic, Richmond American Homes are not for you. Additionally the way they install the roof with tar that you will have to care for every couple years.

The floorplan is nice. And the quality is reasonable. But there are a few post-sale items to consider: Perhaps you're a person who thinks, "Gee, I would really like to take several months and numerous visits to accomplish follow-up tasks that might have been completed in a single visit by a competent trades group." Well if this is you, Richmond American is your team!

They hire unprofessional and unskilled construction company using lowest quality materials. Their laborers damage neighboring homes and take zero responsibility despite having evidence and surveillance. Their customer service is nonexistent and feign ignorance citing damage was done by other builders when their laborers are the only ones building.

Avoid Richmond American Homes at all costs! This company is the definition of dishonesty and cheap practices. They use the lowest quality materials and unskilled labor to cut corners, leaving buyers with homes that feel more like fragile boxes than places to live. Their customer service is nonexistent—trying to get any kind of support or follow-up is like shouting into a void. As for the sales reps and escrow agents? Flat-out liars. They’ll say anything to close the deal, then disappear when you need help. Save yourself the frustration and heartache.

If you buy a home from them keep in mind it takes them forever. I mean forever to complete any repairs. It took them almost a year to complete my drywall and they were hemming and honing along the way I was out of my warranty when I discovered that my sprinklers in the front had not been working for some time. When I spoke to my neighbors my neighbor said Richmond had continued to repair their things even after warranty and the issue that I was having with the sprinkler was an ongoing thing throughout the neighborhood. I am now in November and I keep getting the runaround I even offered to pay for it if they could just put me in contact with the company that did it so at least I have a better understanding where this common leak is and they refuse. So just keep that in mind when buying a home.

Worst experience of my life buying a house here. Warranty is fake, no one comes to check in. Don’t believe them if they say they will complete something after closing, you will have to run behind them. Also be mindful if they lay your sod late, they will keep your water running and you will get a really high water bill. Everyone except Jim is a liar and fake, and Jim is never able to do anything. There will also be construction mess everywhere and construction people will park their cars in front of your house with no consideration for you getting out. There are much better builders out there. Don’t make the mistake we made.

Recently purchased a Richmond American Home in the Gladden Farms area in Marana, AZ. From sales agent to escrow agent, everyone was great to work with. The superintendent in charge of keeping everything running on the build was FANTASTIC! (Thank you, Rob!) He called every week to let us know what was happening with the build - and he didn't just tell us the good stuff. If there was an issue, regardless if it would have impacted the timeline, he let us know what was happening. The transparency was much appreciated. House was actually completed a couple weeks ahead of schedule.

Please save yourself and don't buy a Richmond American home. They rush the build process. They don't pay attention to quality and they cut corners wherever possible. Like no insulation in the RV garage exterior walls. You give them warranty items to fix and they refuse to fix in a timely manner. They lie to your face. I have requested mediation over 6 times and they have refused. Overall they are a horrible builder to deal with. The realtors will lie to your face to make a sale. Stay away from them.

Be Wary of High-Pressure Tactics. Consumers should be extremely cautious when dealing with Richmond American Homes, as there are numerous reports of the company pressuring buyers to use their in-house lender, HomeAmerican Mortgage. These tactics often leave buyers feeling trapped and without the freedom to explore other financing options. It’s essential to remember that you have the right to choose your own lender and to seek out the most favorable terms. Do not be coerced into making a decision that doesn’t work in your best interest.

Just bought 8 months ago, had 29 tiles broken Richmond lied on SunRun Solar panels, they have poorly built these houses, I have had 20 issues and don’t waste time with customer service they never return emails and calls, first time buy and would recommend run from this company don’t buy at all. They send these trades that do a crap job of work I have had floorboard flexing, gaps cracks with my tubs, and many other poor workmanship issues

At first, Richmond American was pretty responsive with their repairs upon completion of the house. However, as time progressed, and more repairs were needed, they straight up ignored me. I would respond to their original email.. no response, respond to their text messages.. no response. I have been reaching out to the companies directly to try and set up the repairs with some luck here and there but most of them cannot help me as they have to go through the builder.

Do not buy a new home build from Richmond American. Wait and buy a resale from the first time home buyer. The excitement of watching the home being built will be tainted by the sales games - buy this, buy that. Suddenly you're tied up in a bow and trapped at the "company store". The finance team with Richmond American asked me to supply false documents - this is in email. The insurance is 50% higher than any provider we checked with. And on and on. Because of the fraud request by Richmond American finance, we went to another vendor and were immediately getting texts from the sales team about our rate, etc. Who are they to think they have a right to say anything about where and how I spend my money? If their team hadn't asked for false documents, we'd be with them.

My home is only 5 months old and everything is falling apart, mind you they only give you a 1 yr warranty. The worst part of it all is that most of the homes are already infested with termites. Richmond American Homes will not take any responsibility.

Don’t trust this company, I learned an expensive lesson with their new house. Bad quality and too many lie while doing business with them. Try to rush you to get the contract signed and not give you time to send in your earnest money. Stay away from this company. I wish I read the reviews before coming to do business with them. Big mistake!

Richmond American Homes is a joke. They lie, cheat and steal every bit of money they can from you and deliver a house that looks and lives like a drunk toddler was swinging the hammer. Their customer service is non-existent and the care and concern they have for the most expensive and life changing purchase of your life is absolutely zero. I wouldn’t contract this company to build me an outhouse. Save yourself and your family a huge headache and build your home with a REAL home builder.

If you are looking to purchase a home, stay clear of Richmond American. This has been the worse experience ever! First of all the prices of these homes are ridiculous for what they offer. The materials are cheap (even with expensive upgrades) and the home is poorly built. When I did my walk through, I was very disappointed and had I been smarter about it, I would've never closed until all issues were fixed. There were leaves in the gutter and nails on the roof when I moved in and when I asked them about it they told me it would be taken care of but the first guy who told me this retired and left me with a different home care specialist who was the absolute worse and didn't care at all about the issues I had previously pointed out.

5 stars is not enough to describe what Richmond American Homes is for us, it was the best and most wonderful experience we had when buying our dream home. From the first day until the day we picked up our keys they were extraordinary, I would especially like to thank Chezca who spared no effort to make our desire to buy the house in the model we wanted come true, she was always very attentive and she was always ready for any queries. in responding to us, I would also like to thank Amy, Jackie for the wonderful work in approving our application and Edy who was our realtor, everyone was very attentive and perfect, Thank you very much Richmond American Homes. ❤️

House was not properly built, so many defects, things flying off the building, cracks, misaligned structure and walls. Builder promises to fix after closing but won’t fix a thing. Cheap housing. Just a money grab for them. Do not buy from this builder. If you see Richmond American homes, flee from it

Those people are bad, we started our process to get a new construction. After we completed the down payment they came to us and said they will not proceed with the purchase. We now are trying to get our down payment back and they are giving us all type of excuses. We are getting ready to get a lawyer to get our money back. We paid for the inspection (which came with a lot of things they should repair). Just be careful anyone out there if try to buy any property from these people. They are not friendly at all with **, other country (not USA) or **. Keep this in mind. We already had other properties and we never went through situation before.