Palm Harbor Homes Reviews

I've been doing trim for 20 years, including doors and everything in remodeling, carpentry. Can't blow that smoke up my **. Now the tiles have fell off in the bad ** looking master shower. I do tile as well. Mastic isn't exactly the adhesive you want use use in the shower. it is a water-soluble adhesive. then when you 1st put a shower together, you should seal all the joints with tape and thinset 1st. Then seal whatever backer board with red seal If you build a bench, it is a must to use red seal or compatible material on that wood. They didn’t. they just put the ** right on the wood. They came out and and did the same thing they did at the factory again because that’s the stupid ** way they do it there. I even told the idiot how it should be done.

Now they came off again. Sounds like they are trying to put blame on us. All our crown molding looks like kids did it. **. The carpet is string on the edges and coming up along most walls. the base boards all look like they've been shot by Machine gun Kelly. They us staples to attach trim. they don't sink, so they stand out. All the drywall cracks. The way they fix it before you sign off, is to put a putty in and paint it. That works long enough for them to get you to sign and they get paid.

A couple days later, all the cracks are back. no one wants to fix them properly. There obviously isn't any ** quality control in Palm Harbor. All my walls and ceilings are one coated. Doesn't look like a primer paint was used. I see every tape joint in every room on every wall and ceiling. They got white enamel paint on the oil rubbed bronze rail for the barn door and tried to remove it and took the color off the rail. The paint looking like that right when you walk in the front door is absolutely embarrassing. Clumps of ** blew out of the hopper when they textured, they just left it. Why? these people suck balls. don’t buy Palm harbor. nothing is square either.

Palm Harbor is a joke and a TOTAL RIP OFF. I know NOTHING about construction but could have built a better shack than this. Roof leaking... another nightmare, every room has a leak!!! You can literally stand outside and look at the roof and see the sags in it. Ridiculous. The ceiling and roof joist is build with 2x2's not 2x4's. Who does that? Pipes leaking, husband had to fix. The first 4 months our electric bill was over $500 because they didn't hook up the cross over in the ceiling correctly. Was promised a partial reimbursement. Not a penny. And I DID fax in the electric bills. Several plugs don't work and the ones that work are constantly tripping breakers. Windows were not installed correctly... They are foggy from moisture getting in between the panes. Windows not installed properly, I can barely open them. Screws everywhere are constantly backing out. The house itself is total crap.

After numerous calls to the Palm Harbor location in Boerne, Tx gave us nothing but a runaround. When they finally showed up to fix problems they showed up a couple days before the warranty expired. And half ** everything! How convenient huh. Tiles falling off in kitchen and bathroom... Too many other things to list. I HATE MY HOUSE! This was supposed to be our dream home... And if anyone from corporate wants to contact me please feel free to call! I would love to tell you what I think of your company and workmanship.

Well both companies blaming other. And one time someone came out they threw a Bandaid at it. And get this, when AC went down, the company they sent out it would be a week to two weeks to get the part. Said he could put some freon in but we would have to cough up $200. Well same thing happened 3 mos later and when I called AC company back, they said they don't stand behind their work. Been a total joke. As for 21st, if you are one day late, you are harassed and threaten with repossession. Just one more thing the two that sold us this POS suddenly disappeared from Palm Harbor and new person pretty much told us to suck it up and deal with it. He said, "You get what you pay for." This 2018 cost $98,000 too. Why was down payment so much higher for the 2015? They are scam artist. Just saying.

Shelf above microwave was put together with very small wood dowelings and collapsed onto microwave. Luckily I did not have anything on the shelf when it happened. I could go on and on about the quality of product being poor as well as the fiasco of scheduling someone to come out and address issues. We have been in house now 10 months and still have a list of maintenance issues. PLEASE, if you are considering purchasing a house through them... DO NOT! Trying to save someone the time and $ spent on a product that is truly not worth it!!

3 WEEKS LATER. I am picking up my house keys today. I cannot believe it... we only needed to put $4000 down and we have a monthly payment that is doable for a 3 bedroom 2 bath BRAND NEW Home. I would highly recommend going thru Palm Harbor homes, specifically with David **. He kept us positive thru the whole experience and put up with my feet dragging because I just couldn't believe I could qualify. BUT I did... We're so excited to move into our new home. Thanks again to all involved!

Got that lying piece of crap Jeremiah fired, The Vice Pres. Sean (I can’t tell the truth either) ** is absolutely ZERO help either. When you call him with an issue, 90% you are wasting your breath and won't even hear crickets for the return call that doesn’t come, but he will talk the same crap just to shut you up. Sounds good at the time because you're so frustrated that almost anything make sense but, IT'S A LIE TOO. Then there is the “contracting” company for your utilies. My wife did 99% of everything to get the 911 Address (which we still don’t have) because, if I may quote Sharron from Weaver Construction, “There is nothing that can be done”.

Now, I’ve done construction, for a bunch of years, the county knows you, they know your reputation, and they know if you’re a crook. When the reputation is bad, they know you're a crook and you don’t take care of your customers, you get ALL your permits PUT ON THE BACK BURNER. I wanted to give my wife this house because she fell in love with it. I like it a lot as well. To the point that I ignored all the red flags to get it taken care of. That is on me. I firmly believe that if everyone here started compiling all the issues, we could well put this shady company in the ground. Please feel free to contact me and we can discuss any further actions to be take.

This type of business should not be supported nor encouraged. They should be the ones to worry about how they are going to make it happen for the customer. All this combined to make an experience that was supposed to be filled with happiness and joy, to one that if I could, I’d put EVERY SINGLE one of them through exactly what they have put my family through. This is the absolute worst company I’ve ever dealt with. The truly sad thing about it is they simply do not care. To them, you are a nuisance that has to be tolerated so they can get paid.

This will be fantastic on the back end when it all comes around and they can pay for the stress and money they caused not only my family but all the others that have posted on here. I will make it my mission to see this company put out of business and the media attention they get will be nothing but bad. Don’t walk people... RUN AS FAST AS YOU CAN from these CROOKS.

Let's start with what was missing or damaged. Home arrived with a basic back door, we requested a nine lite door. No outside taps or plumbing for them, 2 were requested. No insulation under bathtub. Cupboard door in kitchen that you could only open a bit because it hit the hood fan. Missing tracks for sliding closet doors. Dented dishwasher door (this took 10 months to be replaced). Missing shelving in bathroom cupboards as requested – finally put shelves in as gave up on dealer (Metro Homes) doing it. Valance in ensuite had to be removed as the linen closet doors hit it when you opened them.

Next would be issues resulting from poor workmanship and quality control. Shower heads not even hand tight and leaking. Bathtub faucet not attached to tub surround. Electrical sockets 1/4" inside wall plate or well outside the wall plate. Lots of nail heads showing on roof below shingle line with no sealant on them. Walls that curve inwards. Bowed door casing prevented door from closing properly. Door casing too large for door so door latch wouldn't catch the strike. Caulking used on countertops in kitchen and bathroom began peeling and cracking and all had to be replaced. After 10 months I had to redo all exterior window caulking due to cracking and moisture build up that was between the caulking and window sill. Range hood fan that has water out of it in winter.

We have been constantly after the dealer (Metro Homes) to fix this since Dec 2016. In Sep 2017 they tell us that it is not a warranty issue as that is how they are installed at Palm Harbor. Who installs a hood fan so it leaks? When I first removed screen filters to locate the leak I removed some cardboard that said “caution remove before installation”.

Palm Harbor mentions Durabuilt cabinets on their website like you are getting something special – not so! Ours arrived with: 2 chipped drawers and one cracked one (it took 11 months to get this replaced). I repaired the chipped drawers. Overuse of brad nails on cupboard trim, up to 6 nails in 4” piece of trim and nail heads visible in a lot of trim pieces. Missing trim pieces I requested and received trim pieces to finish the job. Crown mouldings on top of cupboards that were loose, dented and didn't line up at corners. Nails sticking out of cupboard by enough that I could get pliers around them. Cookie sheet cupboard not even attached to the wall. Cabinet modules that do not line up with the next one. Drawers that when closed had large gaps on bottoms and/or sides and were not level. This had to do with tracks and rails not installed properly at Palm Harbor.

Many of these issues have now been done, many by myself especially the cabinets as I could tell when we brought the cabinet issues to our dealer (Metro Homes) that they had no idea how to fix some of the problems, others have been done by the dealer whom we have had to constantly put pressure on and sometimes had to get a third party involved to get things done before warranty date expires. Otherwise we could be like other homeowners in our complex (all Palm Harbor homes) who have given up trying to get things repaired or told their warranty has run out.

However, as I began the process of applying for the lot lease, Nick **, the regional manager for Yes Communities, overrode the parks manager and rescinded the offer. He said that the lot was only for a double-wide home (mine is a single-wide) and tried to get me to purchase a more expensive double-wide manufactured home in order to reserve a lot for it. After the home was delivered (to a non-Yes Communities manufactured home park), the setup took several days because the setup crew lacked the required parts. A certain amount of flexing is to be expected during transport, resulting in an accumulation of dust as well as some minor dings to the internal structure. This case was no exception: there was some separation of the molding around the bottom of many of the doors.

In addition: The provided stairs were cheaply constructed and the top step was a full 22 short of the bottom of the entry door to the home. The rear door of the home is unable to be locked. There was not a full complement of light fixture hardware. The inside trim around the back door is popped off at the top. There are smudges of what looks like paint in various places inside. The floor covering in the master bath has a wrinkle in it. The air conditioning installation was delayed by several days, and when completed, the crew left the area quite dirty as well as a new water stain on the floor.

When notified of these issues, Palm Harbor Homes of Corinth said they would arrange to have a crew correct the problems. A contractor Luis?, called and left a message instructing my brother to be up early and plan on spending the entire day at the home in two days time. My brother called back and told Luis? that he was unable to be there on the day Luis? had chosen as my brother worked six days a week and his only day off was Saturday. Luis? told him that wasn't gonna happen and that he'd tell Palm Harbor Homes of Corinth. Several days passed with no response by Palm Harbor Homes of Corinth. In fact, when they were contacted today, they said that they only clean the manufactured houses before they leave the lot and never after.

Many attempts to contact Carmen, the operations manager of Palm Harbor Homes of Corinth, went unanswered but when she did respond, she made several promises to have the many issues fixed. Yet no action was taken. In summary, I have become severely frustrated with the total lack of service after-the-sale of my manufactured home. It is overwhelmingly obvious that once Palm Harbor had my money, they totally ignored any effort to do the right thing and correct the multitude of issues that occurred. I strongly recommend that anyone in the market for a manufactured home steer very clear of this company.

So me and my wife made the decision that our family's life was not worth the action they had requested. I asked for a refund on our deposit, and that's where their true color came out. I kept on getting told that the check would be in Monday, then I called in on Monday, and got told next Monday. Surprise, surprise I called Monday and got told next Monday, but this time they gave me an excuse that the secretary had submitted it wrong. I didn't like their response, but I accepted it.

Again I called on Monday and guess what happened. I got told next Monday!! At this point I asked to speak to the accounting manager (Amanda). She told me she would call her corporate office and call me in 30 minutes. 1 hour and 30 minutes later, she had not returned my call; when I called to speak to her she had passed on her call to someone else and told them to tell me it would be in on Monday. Of course I was furious. I called their corporate office and spoke to Esther. She looked into the issue and called me back. Can you guess what she told me? The check will be in on Monday!!! I was furious, I did not want to hear that phrase again.

I guess they only work on Monday. I asked her when was the request submitted. She told me 8/10/17. That is 20 days after the original request!!! So does that mean I got lied to? Was I just a number? When I walk into their office all I see is the amount of sales every employee has, never did I see pictures with customers. It was all about dollar signs and amounts. It lets me know what they really care about.

I could not be more pleased with the customer service thus far. After final code inspection, I'll supply photos and give an overall summary.

Original Review: July 26, 2017

First off, the 2 star rating isn't permanent. We are currently 2 days into setup after delivery from the factory (1 month after what was promised. Get your delivery in writing before closing. After closing, you're just another person in line). On a positive note, Cliff and his staff have been good about returning calls. I plan to complete this review with pictures and possible link to video interview.

The house was delivered on Friday 21 July 2017. My wife and I visited the site on Saturday. Of course, additional fence was taken down to make room to deliver, but nothing was put back to secure the site over the weekend. I've not been back since so hopefully no vandals have happened by. At first glance at the freshly delivered unit, there were several nails that weren't driven in to secure the smart panel siding, but they were bent over and then painted over. There are several areas where the smart panel siding isn't completely painted or cracks showing without protection provided by paint. I expect that the setup crew will re-coat the outside of the siding or thoroughly inspect and touch up. 50 yr warranty on siding doesn't help much if the installation process is incomplete.

I called and left a message with Cliff regarding an outside access panel found just next to the back door. Please keep in mind, this is a modular house. These are supposed to be built to stick built housing standards. I've never seen a panel on the outside of a regular house. These access panels used to be very popular with manufactured houses, 70s & 80s that is. Anyway, I asked about this via voicemail. I missed a callback but haven't heard anything further. This looks like someone took a saw and cut a large hole in the side of the house and then cut a slightly larger piece of siding to cover it up- very tacky for a new modular. I'll update on this later.

During the initial site visit (bid run) with Clearview Home rep Beau in March 2017, he was thorough with details of the process and so forth. We discussed how the foundation would be set and how everything would be positioned. At that time, I asked about using Visqueen or thick plastic sheeting to underlay the home as a vapor barrier and to provide cleaner access when needed. Beau said that they do that on all their setups.

My expectation during Saturday's visit was to see that they had laid out the plastic and then backed the housing units over them. There was no plastic on site. Maybe they stretch it out after the tires and axles have been removed. While there, I sent Beau a text mentioning a few of the items of concern and the plastic underlayment. I've received no response yet, but I plan to visit the site this week. Again, my experience with Palm Harbor is not over yet. I have had good experiences over all but I do understand that managing customer expectations and relations is part of sales. It is the service after the sale that will define the character of the gentleman that sold me the house. To be continued...

None of my cabinets and drawers have handles although I picked the style that I wanted with the dealer. We ordered a bank of drawers in the master bath vanity and was told that the dealer deleted it off our order. One of our rooms has a large area that isn't painted. We have cracks in the Sheetrock in the tray ceiling and windows and was told that it was up to factory standards. Many of our doors don't latch. Our home does not have adequate access underneath it - it is so small you would have to be a child to use it. The siding joints on the outside of our home are not caulked and sealed.

According to their gold key standard brochure our home was supposed to be cleaned to model home standard and it was filthy - there is Sheetrock mud all over our blinds, doors, molding, vents, floors, cabinets, and it took a long time to clean. The finish contractor had the door off the furnace while working on the sheetrock and so there is dust and debris in all our vents and we will have to hire a company to come and clean our ductwork. Their brochure says that our home was built by factory trained craftsmen and our home is thoroughly inspected before it leaves the factory - we now know that these are lies and propaganda because our cabinets weren't even anchored to the walls properly and had to be fixed by the finish contractor. And they would have known that our dishwasher doesn't drain. The window molding has not been cut properly and sticks out passed the ledge.

There is damage to the ceiling by the fans and it needs to be repaired. We were supposed to have an electrical box and switch in our living room so that we could add a light or ceiling fan later but it was not installed.Their brochure states that our home will be finished to our satisfaction not to their factory standards. There are several new homes by Palm Harbor in our neighborhood and all our neighbors are having similar issues and we all are wondering if we need to hire an attorney in order to get some action as Palm Harbor knows of our issues but has yet to call me and come out and fix these items. We are researching other avenues that might also get us some action.

When I questioned the salesman Mike ** about the $2,500 we had already given Palm Harbor I was told, "That money was used for the permits, it goes quickly." Not wanting to relinquish more funds, I debated, but knew that if I didn't provide the funds the home would not be completed by March. Mike told us we could write the check for $5,500. More nagging ensued to get someone out there. Finally, a site visit. Every time we asked about the permits, we were told we were waiting on them. No action on the property in December at all, not even a foundation. Come January we inquired about the permits yet again & were told they were waiting on them. We were told to have the existing home removed by the end of January.

On January 12, 2017 we arrived at the model center questioning what was going on! I had called the county inquiring about the construction permit and was informed that NO such permit had even been applied for as of that date. We met with John ** who ASSURED us that he would check into the permit issues and have someone take the plans immediately to the county on January 13, 2017. He then told us that Palm Harbor had 90 days once the house was placed on the foundation to complete. No mention of THAT time frame before. We were also informed that John would get back with us on January 16, 2017. Well, that didn't happen. He told Mike to call us and Mike was clueless as to what was going on (an ongoing issue).

So, as of January 16, 2017, NO house was being built, no foundation, and no other answers either. Finally, the LAST straw was when I called the county on January 19, 2017 at 4:30 pm and found out yet again that NO construction permit had been applied for on the property address. On Friday, January 20, 2017 I wrote an email to Palm Harbor Homes to Alex **, Mike **, and John ** informing them that they were to DISCONTINUE any further plans for our home. Permits for homes DO NOT take that long and you must actually APPLY for the construction permit if you plan of getting it approved. The next week we found out when WE called the county that the septic permit was issued on December 9, 2016.

I wrote another email informing the builder, Palm Harbor Homes, of that fact since they neglected to inform me and again asked for a refund of our deposits. The buyer of the previous home on the lot will be removing it at the end of the month of February (thanks to small favors). So, come the end of February we will be homeless. This is not to mention that the storage facility where we have all of our belongings must now be extended for another year until we can build a new home. We asked for a refund of our $8,000 minus the survey and septic permit. We are still waiting to receive the "minus expenses" amount from Palm Harbor Homes that we were told we would receive back on January 20, 2017. Still waiting!! The multiple LIES and misrepresentations by Palm Harbor Homes employees goes beyond unethical.

The ONLY thing I asked them to do was to be honest with us. We understand that things can happen and time frames may need to be shifted due to unforeseen circumstances. This company does not even follow their own mission and vision statements. Mission - To build and sell customers' dream homes that exceed their expectations. Customer satisfaction is our first priority. Vision - Our vision is to carry out this purpose by having all our builders, installation professionals and employees provide a "NO EXCUSES" commitment to total and complete satisfaction. Potential buyers - PLEASE do your homework!! The new builder we are working with only requires a $1,000 deposit! Don't be fooled by imitations like Palm Harbor Homes.

Roof was replaced (have pics) last year (2015). Thus roof lasted 9 years. It leaked so bad... now the ceiling has to be repainted. The siding (was suppose to last 20 years) is already going soft. There are about 3 areas at the base of the siding around the perimeter of the trailer. The kitchen sink drain leaked. The fitting at the base was not even hand tightened. This caused the water to run on the shelve underneath the sink. Went around later and noticed all sinks (at the time before remodeling I had 4 kitchen/bathroom sinks) were snug at best or loose.

The setup crew either ran out of solid concrete cinder blocks or they didn't care. Thus there was a gap underneath the master bedroom bath where the trailer was held up by... I guess by thin air. Frame slightly bent. I had the mobile trailer re-leveled prior to my remodeling. This crew (they were true professionals vs. the Palm Harbor sub'd-out crew) could not believe that the Palm Harbor set up crew did not water leveling (this is a clear hose with colored dyed water) to level my home when originally bought.

Please follow me here... this might be a tad bit long: Double wide trailers are put together and where the fascia meets on both sides at the very top... at the apex... there is a gap. Good mobile home mfg's will custom form a piece of siding to hide the gap. Or the set crew will simply use a saw after measuring what needs to be cut. NOT Palm Harbor... they just pick up any old piece of siding. I mean way too big and slap it up. It looks cheap AND IS CHEAP.

The BASE PLATE: Having remodeled this trailer, I have come to learn about just "how" it is built. One word comes to mind... CHEAPLY! The "base plate" (this is one your wall studs stand on) is not a 2"X4" like on a conventional site built home. Could we possibly get maybe a 1" X 4" piece of wood for the base plate? Think again! The base plate is not even, not EVEN a 1" X 4' (to be exact a 1X3 for the interior walls). In fact, I don't know what it's made out of. Wood perhaps... not sure. Given that, there is nothing to nail in your base boards into.

The toilet are great... that is if you stand about 4 feet tall. They are closer to what you see at a day care facility for children. Bathroom cabinets: The interior of both bathroom cabinets were not painted at all. What I got was RAW OSB board. There is so much plastic in this house i.e., the outside light fixtures were not made of metal. Just cheap formed plastic. Kitchen island: The kitchen island was made OK. No complaints. But it was crooked in relation to the kitchen walls. I guess Palm Harbor can't pull a 90 from a wall.

Paid extra to have a type of James Hardie skirting used. Did not want that cheap plastic skirting. Skirting was poorly installed and cracked later. That was about 700 bucks down the drain. The flooring is a joke. I'm talking about the sub-floor here. Got the plywood option for $2400... was a rip. Anyway, the plywood is not even 5/8" thick. They use a type of 1/2" plywood... paper thin!!! I could go on but I've been too long here. Electrical... windows (I have "flow thru ventilation... with the windows CLOSED!), etc. etc. Avoid ALL mobile homes. They do not increase in value. You will pay M-O-R-E for insurance. Guaranteed. But most of all... DO NOT BUY PALM HARBOR.

The house has been unlevel since we moved in and they refuse to do anything about it even when we hired an engineer to look at it and he agreed that we had a major problem. We have had to have them replace our kitchen floor 4 times, FOUR!! We have had to move all our furniture and appliances every time and open up our home for 2+ days of work. Even after new floors were put in they found a way to ruin it or scratch or it'd ripple up etc. Floors along were a complete nightmare. They've done floor work in literally every room. Our drawers have completely fallen apart in our hands when we slid them out to get things like a fork. Cabinets are all hung crooked and look like crap. We "upgraded" the carpet and the cabinets... I can't imagine what the the non-upgraded stuff is like because our cabinets and carpet are CHEAP, very cheap!

I said something to Greg ** and he said "ya the carpets and things are cheaper because it's the way they keep the cost of the homes down" but since I take good care of it we might be able to get 10yrs out of it. We moved in and found holes in the walls, crap on the carpets, scratches in the paneled walls. I had list after list after list of problems they needed to fix from the very start. We were lied to by the salesman about how long it takes to be able to move in to the house so we had to move in while they were still doing "trim out" and working on all the lists I had made of the problems I found immediately upon move in.

The pantry door had the glass in it and we clearly told them we wanted a solid door there. And had to fight for one of those because stupid salesman did not put it on contract and they want to try and fight that if you wanted something then it HAD to be in the contract. I can honestly say, what you see in the model is nothing like what you get. The couple of trim out people that have come have said that the house is put together with one person working over another trying to pump the houses out as quickly as possible and the last thing they care about is it being done in a "quality workmanship" way.

It's all about getting them done as fast as possible like a production line. They told me the carpet is rolled out on the concrete outside of the home and cuts are made. But while carpets laid out all the workers walk all over it in the factory so there's been paint and such on carpets that are from other homes or dirt or mud stains from the workers shoes. The carpet is poor poor poor quality and ours is supposedly the upgraded stuff. The molding and trim they put everywhere is a cardboard wrapped in paper, they even told me that's what it is.

It's crappy quality big time, cheapest stuff possible. You will not get what you see in the models. You will get much worse. The customer service to get things done is HORRIBLE. They are incredibly rude! All of them!!! They act like everything is customers fault and try to weasel out of everything. We were promised a gift card because they wouldn't do some things we wanted by the general manager we bought from but since he left the day after we paid cash for our home they aren't wanting to honor his promise.

Here's a list of some of the problems we've had, and remember, we have only been in it a year: hinges rusted in bathroom, kitchen drawers broke in our hands, cabinets are hungry crooked, all outlets are put in extremely crooked, doors swing shut on their own because they won't fix the leveling issue we've had since before we moved in, hole in wall from door handle (done in factory before stopper was put on), weather stripping on doors ripped up, been through 4 kitchen floors, humps bumps and bouncy spots throughout house.

Horrible let carpet seams, carpet just falls apart to the touch, cracks in walls, wavy roof, unstable dangerous steps provided, cheap cheap cheap products, use stain pen to try and cover problems, caulk gaps on cabinetry because they didn't want to have to fix it, put quarter round on top of built in desk top because there was a big gap between it and wall and they didn't want to have to rebuild it or fix it properly so they just covered it up. The list truly goes on and on and on.

Palm Harbor is definitely a company you do NOT want to buy from if you care about spending your hard earned money on a well built home. Once they have your money, they treat you like completely worthless crap. When you want something serious fixed, like the fact our home was never level, they tell you that it will cost them too much to have the right people come out and level the home so they can't do it for you. What?? Um, no, you're still responsible to fix our home regardless of what it costs. Just beware. They give you poor quality and will do anything to get out of fixing the issues. We were told by their own employees that they are given bonuses each month for how many houses they can do. They rush through house after house to get their bonuses! That's why you get ** work.

We also have decided to go with Jacobson Homes. They are excellent. Clayton had great customer service, but Jacobson had everything that we wanted in a home. They have been really fun to work with! Ask for Matt. He knows what he is doing and has a ton of experience.

Original Review: July 18, 2016

Terrible experience dealing with this store. I never write reviews, but I feel like I need to in order to save someone that time that I wasted with this company. We went to see the homes and our salesperson was unable to answer any of our questions. I felt like half of our time was them trashing other companies pushing comparisons and the other half prying our financial information from us to determine if we were worth their time. The sales rep and manager wouldn't answer any of my questions straightforward and kept asking about our financial position. I can assure you we are absolutely financially secure and only needed them to answer my questions.

I called a few days later and again, same thing, only wanted to see my pre-approval, wanted to know my credit score, how much my loan was for, pushing for us to use in-house financing, and bashing the other companies we were contemplating using. We were just in a few days previous and the manager didn't even remember who we were!! Worst customer service ever. Their reviews are absolutely horrible and now I know why! They will not be getting any of our money, and they can keep their homes. I called Clayton Homes and their customer service was excellent and they answered every question that I had without prying me for financial information and pushing me to use in-house financing. I felt traumatized by Palm Harbor. I felt like I had been abused by a terrible manipulative used car salesmen. Janeen at Clayton Homes helped restore my perception of manufactured home dealers. Go with Clayton.

Our whole house looks like a DIY gone bad. We asked them to build us a special cabinet for our microwave/oven unit. We gave them the exact measurements and a picture, but they can't do anything custom because they don't have workers that are smart enough. They built it with a lip so we couldn't get the unit in. Why didn't they just ask if that was correct before they did it. We had to saw off the lip. It has been a nightmare. They treat you like you are important when they take your money but then they build you a crappy house and want nothing to do with you afterwards. My personal goal is to put them out of business. Biggest ripoff ever. We should have done better with our homework. So that part is our fault. They make you sign a waiver that you will not sue them. I wonder why?

As everyone else has said, before you purchase the home, they are your best friend. After you buy, they could careless about you. It has been the worst experience my wife and myself have ever experienced. Since we have been in the process of buying our home, we have had dozen of people come to us asking about our home because they are in the market for a new home. We turned them away immediately. If you are someone considering purchasing from Palm Harbor in Plant City, FL, please don't. Read all of the reviews and notice the similarities.

I have had nothing but disaster trying to get the repairs done. The in the factory repair dept has been great but he has his hand tied and apologized numerous times for not getting the repairs done. They have been out at least 9 times on some of the same problems. I have popping and creaking in our floors ALL over our home. They come out and cut holes in underbelly then put some type of wood shims or metal brackets to stop the creaks. It stops where they put the shims and then within a few feet another creak pops up. It has happened every time they come out to work on this problem. All they have done is open up an expressway for the mice to enter my home. I have to put out traps to control them. IT'S A BRAND NEW HOME AND I SHOULD NOT HAVE TO DEAL WITH MICE!

Then I have horrible cracks in the marriage lines. They tape and float the area and now it looks like crap because there are so many times (3) it's been worked on the tape and float are worse than the cracks. My interior and exterior doors won't close all the way so they come out and just screw the screws in more to do a temporary fix. NOW it's worse.

The BIGGEST problem is my air conditioning system. My home is 3192 square feet which SHOULD BE a 5 ton unit but they installed a 4 ton unit. In the summer it runs continuously and my electric bill is out of control. I have had two different companies out to check it and both say it's the wrong size. I had to pay for both companies for the service calls. Palm Harbor sent the company reps out and they tell my husband and me there must be a crimp in the hose in the ceiling somewhere but when they get back to the company it's a total different answer. I even contacted the state on these problems and they got a few taken care of but the biggest problems still remain. No one will take the responsibility for getting our home repaired. All I get is I will trade the AC unit out with a five ton on the lot and then find a place for the four ton. NEVER happened only excuses why it won't work. I call BS on all the excuses I have gotten.

I can't put a AC filter in where it is manufactured to go because the area is where they installed the freon lines and electric lines to the inside unit. SO again I am told to contact the company that installed the unit. They say they did not install the inside unit (which is correct) and that PH should fix the problem. More excuses from Palm Harbor. I have to tape a filter to the return air vent. That's nice. *more to come* I could go on and on about the repairs needed but the most important thing I can tell you is if you are planning on buying a manufactured home please do not go to Palm Harbor anywhere to buy, it will we the biggest mistake you can make.

So Palm Harbor won't take care of a major defect in both workmanship and a degraded ridge vent that potentially will allow rain into the house. My Park Model is a whole 2 years old, and because the hot summer didn't happen until the 2nd year of ownership, We are ** out of luck and Palm Harbor is dancing away with our monies. Don't skimp on the price because you will lose in the long run. Washing our hands of Palm Harbor thanks to our attorney.

This rejection came from high corporate ranks and not from staff who were/are perfectly fine. Factory Expo shoved an unscrupulous contractor (ProSet Services) my way and then gave them all of my money - 100% of it - in exchange for receipts (so says FE) for completed work. None of the work had been completed and most of it not even initiated - so, receipts? For finished work? You fill in the blanks. It left me helpless with ProSet which is a company as unprofessional as you can get. They accused me of obstruction, sabotage, causing delays (caused by them) and blackmail. FE continued to put its head in the sand, and PH told me to get lost - leaving me as a feeding station for "un" ProSet.

Well, since FE pushed this thing called ProSet on me - took all of my money... right wrong or indifferent - I expected FE and Palm Harbor to treat me like a customer. They didn't. So, if dealing with PH and FE, beware. Don't set yourself up as a victim as I unwittingly did. Beware FE - they may try to use you as they did me. ** is my EMAIL if you'd like some samples of their written nonsense - from all 3. I have to say again, the field staff from PH have been professional and do quality work. They did some relatively big repairs to my home and did it well. It was a pleasure meeting and working with them. PH management? Well - that's a whole different story.

This whole "adventure" tops my list as one of the most horrific dealings I've ever experienced. The people at FE (some) have been sneaky and the folks at ProSet - well - the worst of the worst - do a background check on all of them. You be the judge. Palm Harbor would do well to take charge of their associates and initiate measures that, as these entities represent PH, assure a good customer experience 100% of the time.

We have corrected many things ourselves and still working on others. The kitchen floor is a mess. I dropped a glass on it, glass bounced and didn't break but big chip of tile broke off! I will eventually replace. I know Palm Harbor will not fix anything. We fought that battle until my husband's health was so bad that became most important to me. He died last year, and the issues with Palm Harbor contributed. I plan on living here for about 10 more years, then selling. By then, all the crap will be fixed at my expense. It will be a better home than I bought. Yet I will probably not make a profit. Getting too old to put up with this stuff.

After a few weeks of going back and forth, we decided to go with another company. Now, before they can refund our money we must prove that they cashed the check. CRAZY!!!!! Why should I have to prove you cashed my check. Shouldn't your bank account prove that. Once they knew we were not buying from them ** and ** were extremely rude. Not sure what I am going to do but it's not going to be nice. DO NOT GO TO THE PLANT CITY, FL LOCATION. TOTAL CROOKS!!!!

Over the years, we've found more shortcuts that were taken including this last problem -- Palm Harbor installed a front porch across the entire front of the house which has a staircase to the ground. We've been replacing spindles on the railings, replacing railings, as well as steps. Palm Harbor used untreated lumber on sections of the porch railings and spindles, which have rotted. They were supposed to use treated lumber. Did they save that much money by using untreated lumber????

Also, several of the steps were installed upside down. That would be the fault of the contractor for the steps. The contractor, **, did as little as possible and disappeared before finishing the job. (He had the nerve to work on the house next door and promise to finish ours but never did.) We've spent more money on this porch than we ever dreamed and we haven't replaced the entire porch yet. It's only a matter of time before we have to replace the entire porch as well as the deck on the back of the house.

I read the comments someone wrote about paint colors. We picked out a color from a sample sheet for the exterior and though they said it was the color we picked out it, it turned out a lot darker than we expected. We expected a cream color (I think they called it butter cream) but it came out yellow. When we complained, they said we would be charged to paint it. The interior color was also wrong and the contractor changed it but it still was not the correct color. I believe New Era had different color samples than Palm Harbor. I would not recommend Palm Harbor or ** or **.

When we came to Palm Harbor, the parking lot was empty and we were initially concerned that it was closed. But the office door was open, so we went in. After a minute a salesman came out to greet us and we asked for a lot map. He took us back to his office and we gave him our time frame. He fumbled around in some drawers and then left his office for a minute or two. When he came back, he said they didn't have any lot maps. I then asked if the units had names on them, or numbers, so we could come back and ask for floor plans of those units we liked.

Again he fumbled in some drawers, went on the Palm Harbor website, found some floor plans, and again left his office for three or four minutes. At which point my brother looked at me and said, "He's trying to get rid of us. Want to just leave?" I felt that would be rude - and if the salesman was trying to get rid of us, I was not inclined to give him the easy out. We didn't ask to be brought back to his office, after all. We just asked for a lot map. Finally the general manager came back. I can't recall what he said verbatim, but after he was done I summarized it back to him with, "So, basically, don't waste our time looking at your lot?" His answer was a simple "Yes." Translation: don't waste HIS time if we weren't buying that day.

Every manufactured home lot says the same thing: "We can give you the home you want. We can modify floor plans to exactly what you're looking for." So regardless of where we buy, we know we can get what we want if we're willing and/or able to pay the price. So who we actually buy from is going to depend a lot on how that particular lot makes us feel. We're not going to base it on one visit either, but over all the visits we make. Salesmen change as often as the floor plans do, after all. We'd had one not-positive experience with Palm Harbor where they said they would email us a copy of a floor plan with some modifications we had asked about, but never heard from them. This was the second negative experience we've had with them.

When a general manager doesn't even want you to look at his units because you're not buying immediately, it says a lot of negative things about future relations. A sale worth around $100K in the next year to five years should warrant at least 5 minutes of his time when there are no other customers on his lot, no other cars pulling in to park. Simply having a car IN his parking lot, letting others know that they're open, should be worth five minutes. Letting passers-by see customers walking his lot and going in the units is worth that five minutes.

I went in to their office asking for a lot map and expecting to be allowed and encouraged to look at their units. Instead, I had my time wasted and was essentially told I wasn't worth their time because I didn't have my pen poised over my check book ready to make a deal. I also posted on their Facebook account my experience not too long ago. Within 15 minutes, my post had been deleted. No company gets 100% positive reviews, but any company that will not allow negative experiences to be posted and responded to suggests that the company has something to hide.

But now 6 months down the road and our aerobic system pump went out and then we found out that Palm Harbor never dumped it. There were so many condoms in there it was sooo nasty! We paid 720 that day. Then the walk in shower had a leak in the bottom and underneath the house is full of water in the insulation. Come to find out they just covered the crack with something so we couldn't see it and now it has worn out. This is 2600 to replace and fix. Our heat doesn't work, still don't know what is wrong. Even our fan on the fridge went out. Palm harbor doesn't care about your problems. They got the sale and that's all they care about! Now that I have a 3 week old baby I'm having to fix everything that should have been fixed before they sold the house. They are dirty crooks... Don't buy from them!

Also our house was suppose to be on a permanent foundation and filed through the courts as a real house because in Ohio that is all you need to do that. They did none of that. We just realized a week ago our house is just tied down like a trailer would be. I was upset in 1999. Tried to get an attorney but did not have the money to do so. I reached out to Palm Harbor many times but they never attempted to make anything right with us.

Silly me, thinking that a roof of a home has a good warranty I was told that there is only a one year warranty of the roof that cost me $300 to repair. I would not buy a home from Palm Harbor if someone paid me. The gutters on the home are not installed correctly, there is leaking in between the roof and the gutters, from inside the house it looks like the whole thing is going to crack into two parts and their customer service definitely leaves something to be desired. Once the sale is done, so are they.

Finally, when the trailer was in place, we noticed that we were missing a lot of stuff like a garden tub, real wood not fiber board, double sinks, a chandelier, a light in the huge living room, light in the small bedroom closet, and oddly of all paint! They never put any dang paint on the walls. The cupboards collapsed FIRST DAY, but let's back up a bit here, shall we.... Ok we had to wait forever it seemed to get the numbers from them to put on our house because they said they had to come from them ok.... Then the guy who sold us the house was supposed to come do a walk through but he never did, nobody did. In fact, there were cracks in the walls they said they would fix but never did. Ok so we move in and what do you suppose happened besides the cupboards collapsing???

Well, the kitchen counters were not attached to the walls. There was a computer stand built in to the kitchen that I had told them I didn't want. Oh and our water heater quit completely within the first week. Also, the idiot who worked on the furnace left the darn instruction papers inside of it causing it to burn! Did the built in electric smoke detectors alert us? NOPE. In fact, they also never worked. Now they did send someone to attach the counter tops, but they never finished. The floors in the laundry room, kitchen, and both bathrooms ballooned up when the heater kicked on what the hell??? They guaranteed our home to be pest free but within the first month, we had ants and they said that was our problem. I asked to speak to Jason, the man who we dealt with until the papers were signed and they said they had fired him.

It was all so fishy and we were naturally screwed. 13 years later, we sit here in a broken down home that we are stuck with and that is splitting in 2 (it was never level anyway as the cupboard fixer pointed out). We are and have been angry about the way they treated us and apparently everyone else who has dealt with them and they should be held responsible for those of us they rear ended. Well, that's what happened and as far as the consequences? Well, like it usually goes when you are rear ended, the guilty party gets away with it and you are left with a very sore ass.

I guess they in turn called Nick ** and told him the final "score" on the survey. He was not happy about that and sent me an e-mail (he will not return phone calls still) stating since I had given him a low score he would no longer do anything to my home especially the outlet in the front. I sent a reply telling him he got the score he deserved. In the meantime I still don't have an outlet in the front as I had requested from day one. I actually had to go through his office manager a few times to get repairs made. Nick ** should not be a general manager. With his customer service skills he should not be allowed contact with customers at all.

Master bathroom sinks had to be redone. The list is an ongoing problem, but the most recent one, on 8/7/2013, that occurred is that the cabinet that they replaced fell off the wall and onto my 2 grandchildren. The cabinet wasn't anchored to a stud nor did it have wall anchors to hold it in place, just screwed into the dry wall. We had to call the emergency department to make sure that they were okay. I tried to call the numbers that I have to report this and none of the numbers worked. I finally found one in Texas and they informed me that Palm Harbor Homes filed bankruptcy and were no longer in business, but that they had bought the company and aren't responsible for anything prior to their purchase. This is so wrong that company put us all in danger by not properly installing that cabinet and now I have to fix their mistake. DON'T BUY PALM HARBOR HOMES. If I could I would buy my house from someone else.

When we called Palm Harbor, they sent someone out that I'm pretty sure didn't know what he was doing because we continued to have problems. We were told it was fixed but a few months after when it rained hard, we still had problems. If I had to do it all over again, I would live out of my car rather than buy from Palm Harbor. It would be a lot safer the way I see it. I have mold growing on my windows. I clean and clean and it always comes back. Not sure if it can cause health issues but I've never had so much problems with my allergies until we lived in this home. We can't afford to move because we still owe on this place. Not a happy customer and would not recommend others to Palm Harbor!

My family had to do the necessary changes for me to even have access to the home. Also the stem wall / foundation was installed against regulation but somehow they got that approved. The land was not graded correctly so now we have a flood factor. All the financial paperwork was a mess we had to re-do the paperwork 4 times and it is still not up to legal standards. Palm Harbor did not install phone or TV jacks as was on the plan, supplied the incorrect kitchen sink, installed a broken stove, just waiting on the refrigerator to go out as we have had problems with it also and this home was just delivered.

Palm Harbor insisting on payments and we don't even have keys yet. The plumbing under kitchen sink fell apart, windows installed broken, paint over spray everywhere inside and out. Floor squeeks like the jacks are not installed correctly so I know if and when we ever take occupancy someone will go right through it. Horrible and I mean horrible customer service and their contractors are liars and thieves at every turn. I now regret ever doing business with them and will regret it until the day I die.

This home was for my family on our 6 acres of property and if there was a legal way to have it removed without penalty, I would have them come get it. Also, I was sold a 4 bedroom home, but now it is called a 3 bedroom home with a den as they named the house and cut a huge doorway in the 4th room without our knowledge then we were promised they would come back and fix this door once we passed inspection. That never happened. In the site contract we had to demolish an existing building to accommodate a 4th bedroom, paid for that, it was removed, but they left the foundation and insist this was not part of contract. Well, it is in my paperwork for them to do so. I have no idea how these people live with themselves.

So at this point, we owe payments on a crappy house, that we don't even have keys to. Please no one ever deal with Palm Harbor. They were kicked out of Arizona and Nevada so let's just hope they run out of states to rip people off. There is so much more I could say, just everyone know these people are the lowest form of life on the planet! They lie, cheat, steal and forge documents at will. You will be sorry and ruin your life as as your family's if you deal with them. They make up their own walk through paperwork also and I have seen where my initials have been entered on paperwork I have never seen. If they had not been kicked out of Arizona, I would be picketing them daily as unscrupulous thieves and liars. I know used car salesman with more integrity. They also have no morals or ethics.

I have spent thousands on correcting their building errors, their paperwork errors etc. The fight is out of me at this point, I have ulcers, I don't sleep, I have been bed ridden with illness ever since this started. The worst part is I have ruined my family's future working with these people. Believe me, I tried to accommodate these people at every turn to "just have it work out" and still they screwed me over at every turn.

The economic damage is uncertain as I want them to come take the house back and call it even. If not I have no idea what legal fees I will be facing. As for physical damage, there is no justification for what they have put me through, being paralyzed for the last 35 years I can honestly say that Palm Harbor is the worst experience I have ever had and that includes my accident that disabled me.

About 3 weeks later we found that the 2 bed rooms in the back (where our children sleep) also had water damage on the walls and rust stains running down the walls from the moisture. We then filed another report with Palm harbor for repairs. It was not until a month or so later someone finally came out to the house to check the damage and repair the things needed, this occured in late September. ( about two weeks ago). Just from the exterior damage we need 13 wall panels replaced and it turned out to be our ac unit not flowing properly and making the back rooms fill with moisture. about 3 days ago we had the ac company come and fix that problem; however we are still waiting for our wet walls to be replaced. One of the walls was pushed in and is almost off due to the water damage and we are starting to see the signs of mold. This is October, we started complaining back in July and we have expressed the concerns for mold setting in since then. To this day nothing has been repaired. After seeing mold starting to set in I immediately contacted palm harbor and what a shock, they did not seem to concerned.

I have children, and I myself am pregnant and we can be exposed to possible sickly mold, but who cares right, Palm harbor does not seem to concerned about it. All they told me is that they will call the wharehouse and see hwy they haven't been back to replace the walls, and I filed a complaint with the Regional customer service manager and her response is, not all mold is sickly and not that I don't believe you, but I have to investigate it first and I will call the warehouse. I AM LIVING WITH POSSIBLE MOLD IN MY HOUSE. If a house has mold in it the house is condemned and quarentined and people can not live in the house. But hey, like she said not all mold is sickly and we are still playing the waiting game. PersonallY I feel we should get a new home out of this and Palm Harbor bite the bill for this home.

Palm Harbor strives on being the best built manufactured home and best quality. This is the worst home we have ever lived in that was a manufactured home, and I've lived in about three or four manufactured homes and they were well over 10 years old and never had a single problem, they were not Palm Harbor homes. Is there anything we can do about this situation?

Where can I go to file a complaint against the company and get something done, if this is not the correct place to go.

The floor in the center of the house, running the entire length of the house is uneven and there are pockets of little dips in the floor as well. The carpet that was put in is incorrect and some of the wood for the cabinets is buckled and bubbled. We were told by 5 different people that these problems would be corrected but to date it took us over a year to get the heat/ac fixed and one floor tile!

I am writing this letter as it is getting close to us having our Palm Harbor Home for one year.

Let me begin by stating that we are very pleased with our home. The layout, floor plan, the beauty of it is awesome. We could not have had it designed better. Everyone who has seen it has fell in love with it. This will be our home until we die or the Lord comes back.

Now let me tell you the downside, which is the service or lack of. Our experience with Palm Harbor started out good. The sales people were really helpful in getting us into our home. But after that, our experience has been a nightmare. My husband is not in good health and the problems we have experience this past year with this home have cause him to have several ministrokes.

I will try to list some of these problems, however, they will not necessarily be in order of the occurrence:

1) When we purchased the home I asked if we could have a ramp in place of steps due to my husbands health. We were told we could. Our contract even reads in several places to substitute the steps with a ramp. When the men came to build our porch and ramp they knew nothing about the substitution. I called the office of the people doing the steps and they did not have a work order for a ramp. My husband was out of town at the time. The lady in the Greenville Palm Harbor office was very hateful. I contacted my husband and advise him what was going on. He advised that we had waited so long to even get into our home to just forget it, to let it go. To look at my husband you can not tell he is ill. He has had three heart surgeries. I needed that ramp due to the fact that when he has these little strokes he looses his speech, he gets disoriented and the majority of the time he looses the use of his legs. I have to literally pick each leg up one at a time and help him walk. You try that on steps!! At times I have had to have some men at church help me get him in the house. I am listing this one first because to me it is the worst one. This is the problem that keeps me angry every time I go in and out of my home. This just is not right. This was a medical necessity. Why tell me I could have it in place of steps and then not follow thru. Like I said it is in the contract I signed.

2) We had some minor problems that needed to be fixed. The manager in Greenville told us repeatedly he was coming to our home to do a walk thru. When he finally did show up he wrote down several repairs to be done. The only repair person to show up was the carpet people. We have yet to see anyone else, nor has the manager called to check on us. (He said he would!!). As a note, the manager brought us a gift basket. Dont get me wrong the thought was appreciated, even if it was about eight or nine months after we bought the home. But to keep anyone else from being treated as we were, I need to mention this. The gift basket was an insult; the soda was flat, the chips were stale; the notebook was bent and warped; the laundry basket was broken; etc. Nothing could be used. Please ask them not to treat others this way.

3) I was asked to answer questions from a survey regarding Palm Harbor. I could not recommend Palm Harbor. Following that survey one of the VPs contacted us. He tried calling me on my cell phone. However, I was at work and could not return the call. He spoke with my husband. He apparently offered to give us $1,000 for our troubles. I was to call him back but never did. With the anger that I still had at that time, I felt it was best not to talk with him. I do appreciate his apology.

4) At Thanksgiving we noticed a leak under the tile in the kitchen. You could step on the tile and water would come up from between the cracks. We spent hours on the phone with the Greenville office to get us some help. The contract said to call your dealer for emergency service. They would not return calls, we kept having to call them back, to no avail. We had our family here, with four of our grandkids. Needless-to-say, we had to cut our time with them short. Happy holidays!! Because of having four kids they could not stay with no water. (We had to cut the water off.) We finally reached a repair man that did some work on our home earlier. He came down and fixed the leak. However, our floor has still not been repaired. The floor is soft in the area where the leak was. Our refrigerator door is now warped because it is unlevel, due to the floor.

5) We did have one repairman show up before all these other problems. He did several repairs. He also had to fix a cabinet in the kitchen that was pulled apart. We have since had a cabinet shelf break. I would like to comment that that young man was very nice. He walked thru and did a touch up on several spots.

These are just a few of the many problems that we have experienced and will have to probably live with. The letter would be too long to list them all. I realize I could have stayed on the phone constantly complaining this past year. Maybe that would have got something done. Maybe not. I dont know. Who should I have complained to?

Also, we received a $7,995.00 grant which we still don't understand how that helped us. The lenders cancelled us closing on 1-20-05 because they had some paperwork messed up.(An FHA document that they weren't sure about.)Finally they figure it out and on 2-4-05 we are suppose to close. Well they email me the documents and I see that our monthly payment is to be $1525.00. The documents have pretty consistent numbers but we were told that our payment would be a certain amount in 09-04 but in 02-05 it was no where near what we had planned on all along. I know there is more I could tell but this is the bulk of our complaint.

We refused and asked for a letter from the bank declining us for financing.

They could not provide one because they had not submitted our request to any banks.
They were hoping to use their own mortgage company. We were irritated and immediatley had financing done through WELLS FARGO on 9/19/2004. Who approved our request without selling any property in only 4 days.
Our mortgage approval was delayed by 30 days because they refused to submit a request for financing to any company other than the one they owned.
The next step in our home buying process was to get an appraisal.
Generally in Hillsborough county it takes 3-5 days to get an appraisal.
Palm Harbor Homes took 2 weeks.

We supplied Pal Harbor $2500 to pay for permits. We asked them to apply for permits on 10/11/2004.

They will only use one permit company and the owner was sick so no permits have been applied for as of 10/28/2004.
Palm Harbor homes has our money and when we complained they told us to write a letter to request a refund minus their costs.

If we are lucky we will get some money back.

We went for the closing and put down another $9300 and signed a pile of papers. When the house was delivered; it was a straight assembly line home with the doors where we wanted them and not to our needs. As soon as we were able to look it over we contacted the manager and told him that this is not the home we ordered. He offered to do cosmetic repairs on the home (on site) but that was not satisfactory to us. After talking to other home buyers this seems to be their policy to make the changes on site - accept it their way or forget your money (satisfaction guarenteed if you do it their way).

They came and got the home and said for their trouble that they were keeping our money.

I contacted Texas Manufactured Housing Department, BBB of Texas, and the Attorney Generals Office. Palm Harbor went from returning $500 to approx $4900 back to us. The AG said that they did all they can do and since they still owe us approximately $5000 that we could take it to small claims court ect.

I told them I was filing a complaint with TMHD .At that point they were out in 3 days. They hird D&J Trucking Company 281 435 3613. He told Master Piece Company that he would move the Home back together but would have no part in what they were doing .It is a double wide. They had stuffed the 2 homes with sheet rock and foam .D&J Trucking did remove all of it . I talked with Mark Zellar He agreed to remove all sheet rock with mold. I said that would be great . I left home while they were doing repairs. I came back and found paint outside ,I asked them if they had painted again,They said no.Then I went to my sons room the walls were wet with paint. TDMH Division came out ordered them to do other repair.The case # MHD2004000699-W .But they do not cover mold and as it stand the are no safe or unsafe levels . I believe this knew of the problem three yrs ago and was just trying to ride the warrranty.I had home test it does have very high levels.

I have spoken to several Conseco associates such as Sandra Oliveras, Liz, Marianna, and Brad Hardwick to no avail. I have worked with several Palm Harbor employees to have the repairs done still to no avail. After speaking to these individuals I don't feel that there is a concern for my family or myself. The only concern appears to be the financial responsibility that is a far thought in my mind. It would appear to me that such a large company would want to protect such an investment and insure customer satisfaction. I am fully aware of the financial responsibility but like several other consumers my family WILL come first as it should. I simply would like to advise any concerned party of this bitter situation. This entire instance has is such a sour experience that a consumer such as my self will not be venturing to purchase a manufactured home again EVER.