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We first visited a Houston area Palm Harbor office. We were then shifted to another office and another salesperson. Once we decided on the floor plan we wanted we drove the 45 minutes to go over our interior design details. The sales manager was not ready in that he didn't have all the design books present (I should have followed my instincts and left then and simply marked Palm Harbor off the list). We had to go back a second time to go over these details. Even then there were inconsistencies with what we were being told. We chalked some of this up to the learning curve.
We set up an appointment to go to the factory to see our home in the process of being built. PH was very proud of the custom cabinets they manufacture on site. Our cabinets are not high quality and from the first look we could see that follow through had not been a priority. Once the house was moved on-site it was discovered the PH hired contractor had made a mistake on the concrete poured for the house to rest on. That was corrected and the house was tied down.
The first tech that came in to texture the house said that he would not provide the seamless finish we had paid for. He called his boss and we were told the same. We called PH and the factory supervisor corrected the situation. That same technician also tried to get us to sign off on the house. No floors in, nothing finished. We did not sign off on the house. We went through many many more such experiences (I think too many to go through each one). Ultimately we had to have the factory management and the sales management meet us at the house to go over ALL the issues we found. The cabinets were a big disappointment. Rough edges, sloppy construction.
The floor plan is open and we do like it. Although with such an open floor plan the house is noisy no matter where you are in the house. You can hear someone in the bathroom from the living room even with the vent on, this is also true for the hall bath and the tv/game room. We have had 2 roof leaks into the master bathroom, the master bedroom door frame/door are 5/8" off on the hardware meeting and I'm told this is settling. Not in my mind since the door has always had an issue closing. We had to have the utility room door replaced since after working on the door 3 times they took the door plate out and simply left a large hole in the door frame.
Finally I got the factory to come out and simply put in a new door. The hardware and sinks are the cheapest on the market. I can go on and on but I think you get the idea. DO NOT purchase your PH home from the Alvin office and Nick **. We have been in the house just a year and I look forward to moving as soon as possible. We spent a lot of money and time on our home and are disappointed in the lack of organization on the follow through. When you call in a repair, no one calls back or emails to confirm the request was received. Beware that you will have to push, push, push to get follow through with this company. Do yourself a favor and build with another company.
We bought a Palm Harbor home because it was supposed to be a high quality home. The first week it was on the foundation the shingles started blowing and the insides weren’t even completed. The lot people called the plant and they told them that I had to turn it into my homeowners insurance. We weren't even in it yet. The lot people replaced the shingles on their own dime. They were Cari-Sell Homes. They have done us a great job. I get to looking at the quality and there isn’t any. At least no worse or Better than the Competition. The siding wasn’t flush nailed. All the heads are at an angle not flush. You can tell it was put together in a hurry. The hell with quality. Knowing what I know now I would have looked elsewhere.
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Spoke with Mark the manager at the Albany location regarding a crack in the ceiling at the marriage line between the living room and kitchen after having the house less than a year. I understand now that it is no longer their responsibility after our walkthrough to have that fixed by them. However, less than a year of having the house we had many issues that needed to be fixed that were within our warranty from wiring issues to cuts in the flooring, nails sticking out from the flooring, leaks from the outside faucet, outlets in the kitchen had no power so when the inspector came through that we had to pay he did not allow us to move in and we had to repay him to come back on a different day until it was corrected.
Each time Palm Harbor send out a contractor to have these issues taken care of which it took months my husband and I had to work out which one of us would take a vacation days off, and the contractor did not show up that day. We lost a day of work. When they did show up the parts were ordered incorrectly so they had to reschedule. Again, another missed workday.
Working with this company was an absolute nightmare! When I ask Mark, "Did you know about all of this that our family had to go through." His response was no, and that's why they got rid of the person who was in charge of that department. Instead of saying because of everything we put you guys through, we will fix that crack, or at least offer to pay for half. The person that they got rid of was still a representative of Palm Harbor so they should stand by their company regardless. I hope you're reading this Floyd... Stand by your company. I would think twice before purchasing a home from them!!! Think of it as a car salesman. Once you purchase that car and take it off the lot, if you have any problems once you get it to your place you're out of luck.
So we decided to buy Palm Harbor for second time, however this time we choose to purchase what is called the high end of Palm Harbor homes. To start with the dealership lied to us about what we were getting and did not work with us at all regarding issues with what they call drainage pad. I sent them a letter and was told too bad so sad. I had to get HUD involved and I am still not finished. I have had to have the tech on-site 3 times so far to replace the face of our cabinets in the kitchen and bathroom as they keep splitting. They have to come again because of more splitting and I have 3 face that is falling off the cabinet. Now cabinets are not even painted as they used MDF board with a wrap which is now peeling.
Even though they put texture on the wall I can see where the sheetrock joints are. We cleaned the baseboard and the paint came off. Then I was warned by the tech that molding could not be painted because they have a wrap and are not painted. The tiles on the floor are coming unglued. Now I could go on with all the problems we have been encountering but that is not the place.
My first Palm Harbor home was the low end of Palm Harbor home and I never had problems with them or the house. I asked for specific electrical outlet on outside the house and the confirmed 4 different times that it would be done. It never got done and when I complained they said, "If we did not put it on paper then we do not do it. Our verbal agreement is meaningless." So I say STAY AWAY from Palm Harbor. Yeah they still have the great structure however the rest of house is built with the cheapest material on the market and the worksmanship sucks. When I was shopping for home I was looking at Titan but decided to go with Palm Harbor and the Titan sales rep told me I would regret it and I have to say that he is right. I have regretted since day one.
If I had it to do all over I would have not went to Tomball Palm Harbor, I bragged to my husband how great they are, homes are great because 18 years ago my son's Dad, and I purchased one from another location off 45. It was great home and land package deal. The Tomball store is the most unprofessional under managed place I have ever dealt with, I still have not gotten moved in, and I regret telling my husband to purchase it. Jamie is the rudest most unprofessional manager. I asked for corporate's number for 2 days and Jamie told me to Google it, he told me I was not allowed to call up there and hung up on me, and we have not even picked up the keys yet, I have been patient, nice, I'm done with them. I want to talk to someone in corporate. Them 2 are the rudest, that store has had 3 managers since we have been waiting for everything to get done employees same way.
JT was the reason I went there. I heard how great he was, I know he was very nice, cared about customer satisfaction. I called up there to see if the power was going to trailer yet because electric was on. I done paid movers and everything. Monday we should have need in there, 4 things was stopping us from moving in, Sandra the one that does septic bow she is great, the best. she gets stuff done. When I had an issue within 30 minutes she had a crew out there, and it was done. She's great!!
I love palm harbor, but if you want a palm harbor home please do not go to Tomball store. Worst store manager very rude, and that's Jamie, and Rolan. Commission is all he wanted. Now he's on vacation for 2 weeks, I'm waiting on corporate to call me back, and I'm hoping they can help me because Tomball store won't even talk to me, I was told I was not allowed to call them anymore and if I do they answer and say. "I thought I told you not to call back," and again have not even moved in or got keys to the place yet.
House delivered with end beams on one side warped. Took them 3 months to fix. Interior door frames not secured to studs. Molding loose. Misaligned floor vent. Warped kitchen cabinet door. The list goes on.
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Overall bad experience with Palm Harbor San Antonio, TX. We were left with no choice but to contact the state, we were ignored and if it wasn't for the state things would have never been fixed. They even passed the state's deadlines and incurred fees. Cliff the general manager is rude, unprofessional, was in our home and never apologized to us. There are a lot of spots in house to fix, caulking, gaps in wall, cracks. It's been 1yr and we are still waiting for them to fix many things. So frustrating to not be able to enjoy the home you put so much money into.
I found a spot of black mold in our closet, went on the roof to investigate and found the shingles were sagging. Hired a contractor we pulled up the shingles and found the entire west side and the valleys on our roof was filled with dry rot. The issue was Poor construction, the roofing paper they used was short from coming to the edge of the roof which caused the water to wick up the strand board (plywood like product made with chips) and after 16 years our roof was about to cave in. A roof 16 years old should not have dry rot, The person who installed our home built a 3 car garage using the same material as the home and there was zero issues with the garage roof, matter of fact the shingles did not need replaced.
After reviewing the contract I found the roof had a 20 year warranty, I approached Palm Harbor where the home was constructed, they refused to come out to investigate they just said not covered. I hired a roofing company and a contractor. $$$ later we fix the roof. After reviewing Palm Harbor website I figured that maybe they might consider meeting us halfway with the cost. I emailed Palm Harbor headquarter in a non threatening way explaining the issue with the roof and attached pictures to point out the poor construction thinking since the web site mention about how they pride themselves quality workmanship and customer service they may at least help us out with half the cost.
My email went to Forrest Barnes, division vice president, the answer was No. It is really sad when a large company that builds homes for Families and preaches How the care about quality, customer service and doing it right the first time, are really unethical, has poor customer service and they do care about quality workmanship. It's all about the bottom line. I would stay far away from doing business with Palm Harbor Homes.
We started looking at homes in November and we chose them because their houses on the lot looked very nice. Once we decided this and got everything done at the bank and told them we wanted it they started ignoring us after the down payment. January 16 our house was delivered and it was pathetic the way they put it together that first day so I gave them the benefit of the doubt because they weren’t fully finished yet. I was wrong! They put two huge cracks in our ceiling, the trimming was on crooked and coming off, there were nails sticking out of the wall, none of our doors would shut, and the list continues to go on. It is now February 24th and they have still yet to come out and fix the problems. This is the absolute worst experience and don’t recommend to anyone.
Do not buy from Palm Harbor! We bought a home from Palm Harbor Cleveland in November. It’s been a nightmare since. First of all the steps we were provided were a joke. We couldn’t even move in until they brought out a slightly better set after I called corporate. They knocked down my new mailbox and said I should have moved it. We can’t get anything on our “30 day” list of repairs done, or even a call back unless it’s an emergency such as front door not locking or glass shower doors falling in on my 10 year old grandson. To top of off, they finally installed our skirting in February, after purchasing in November and it was the wrong color. They asked me to send a copy of a personal text message proving I had selected a different color. I wish I could attach pictures because the workmanship of the skirting itself was just as bad as the rest of the items on the repair list. Not good! Once you sign those papers, they are done!
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