Palm Harbor Homes
Palm Harbor Homes Reviews
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When the prior reviewer wrote walk-don't run, she was correct! This entire process has been a nightmare. A home was bought in December 2022- We were told it was ready to be placed, and it finally made it to our property in August 2023. On the property, it sat..and sat...and sat...the kicker- It had open windows for over a week during downpours. We have a record of them claiming it had no damage-then in December when they finally did the trim work- the employee admitted he had to repair some items from the rain. At the time we noted our backdoor was twisted, the nails were popping up through the vinyl floor, and there were large patches of glue throughout the house in several locations.
We were even told the reason the house sat was because the gentleman that did the trim work needed to take several months off- so they never subcontracted for a new person and just had you sit and wait. They also said that we could move in, and the repair parts (paint for unfinished end caps, replacement walls for where the glue covers it, and the parts for the door and flooring) were all ordered. Our general manager fails to respond to most of our requests, and now she has responded with "wear and tear on the home is not covered." These repairs were all part of the issues before we moved in and even listed on our contract as items needing attention. Therefore do NOT purchase from them; they do not stand behind their word.
They arrived at the house with the wrong color paint and tried painting the endcaps until my husband and Sister in law demanding they do not do it; Delina seemed to say what she knew you wanted to hear but never followed through. I have a crack down the panel behind my fridge, which was before us moving in- her response- we don't cover that. The wall was cracked before move in! The only way we could make this better would be to rewind to December and never walk onto Palm Harbor's Lot. I have reached out to Tru homes hopeful they'll stand behind their product.
We ordered a home from Palm Harbor Homes in April 2021, was suppose to take around 4 months, we put %25 percent down and signed a contract, we finally received in September of 2022, we had to pay over $50,000 more, been a nightmare dealing with the dealer we bought from at Green Homes in Chehalis Washington, and the manufacturers in Albany Washington, the home had uneven walls, light were not centered, things have broken, and we can't seem to get a hold of anyone, I would think twice before buying,
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We started the process of purchasing our home (model home floor plan: Evolution) from the lot in San Antonio Texas in December 2020. We closed on the home in March 2021, at that time they started site prep and such. When our home was delivered it was delivered in 3 pieces as expected but one of the drivers contracted for Palm Harbor damaged the house driving through our field like a bat out of hell. The exterior of the house cracked, inside was falling apart, window broken. Anyways... they did fix that. The worst is after. Only half of my master closet has padding under the carpet, the seam in my kitchen is busted and falling in. I have repaired cracks at least half a dozen times throughout the house. You can see the plywood between all of the laminate tiles throughout all 3 bathrooms, kitchen and dining area. Within a couple months the faucet in master tub went haywire and wouldn't turn off, we had to replace the faucet.
From the beginning the master toilet hasn't set flush, resulting in a bathroom rodeo. The electrical outlet behind my refrigerator is busted and has no cover. There are roof leaks in several places that has resulted in cracks to the ceiling, the threshold of the front door is broken and has never been able to hold a piece of trim like it should (finishing trim). We have contacted them a number of times, sent emails, left voicemails... All for nothing. Empty promises all the way. Once they had their money... they were done helping us.
I bought a Palm Harbor home in 2010. They were all about making you feel warm and fuzzy! Within 6 months I had a crack in my living room ceiling was told my house was settling. The tile work after a year started falling off and all the cabinet doors in my kitchen had fallen off due to the screws were too small. Within the year I had to take the carpeting out because it was ripping and fraud. Now here’s the kicker I paid extra for a roof that was suppose to hold up to 120 mile an hour winds. Well my roof is leaking and ceilings are sagging water coming through the smoke alarms and any other type of vent. Contractor quoted my 29,000 dollars for all the repairs. No flashing around any vent coming out the roof or any type of way to seal between the garage. I’m at a loss because homeowners insurance won’t cover it. My home has black mold and all the siding is rotting. Please do not buy from them. Read all reviews.
DON'T WALK - RUN!!! Quality workmanship is non-existent! They will say everything you want to hear until you sign the docs, then the real story comes out. Don't expect keys to YOUR home for six or more weeks after you pay them. The trim-out is a joke; they promise to fix cosmetic problems, but instead give excuses for every sloppy detail and say, "that is just the way it is with manufactured homes." They will hold your home hostage until you completely give up on any degree of quality or customer service. There has got to be a better company out there! Save yourself the only thing Palm Harbor is good at providing - headaches and immense stress.
Please feel free to reach out to our corporate customer service team at 800-456-8744 ext. 3 or email@example.com and we will be happy to investigate your concerns.
We started this process back in 2020. We chose the Estate Farmhouse model as we had just bought 10 acres and we’re starting a farm. It was PERFECT!! We paid cash for our home and my husband specifically said to Alex, I’ve never dealt with a company that makes you pay in advance of the work being done. Alex reassured us that it would be the best house-building experience we’d ever had and that *if there were issues, the reviews would hold them accountable.
Our house was delivered in June of 2021. We are more than a year later, living in our home now for months. After being told that they had 120 days from date of delivery, to finish the home, so October at the LATEST. We have no access panel in our foundation and the whole outside of the house still has major issues, gaps in the outside panels and needs to be repainted. We gave them our list back in October of 2021 and it has been a living hell dealing with Bill ** and John **. I will be contacting Joe ** tomorrow. Something's got to give… Keep in mind I didn’t even touch on all the water damage that we moved into originally!! BUYER BEWARE!!! Run fast and don’t buy a home from Palm Harbor Homes in Plant City, Florida.
Well let's see where should I start!? From the beginning they did not deliver our home on time. Then they built the pad for the home so high you need mountain climbing gear to get to the front door. My husband and I are middle aged and he has a back neck injury. Which makes it very and to use the front door so we don't. We use the back! So long story short! There is exterior nails protruding, paint splatter on windows, front storm door is not sealed! Inside is a nightmare!
Most of all trim is falling down off of walls! Kitchen cabinets were not flush against wall! Creases, bubbles, tears and holes in floors! Master bedroom shower leaks water from shower door fro. Little to no chaulking. Trim on doors overlap if it's not falling! Kitchen island is not level. Everything they put in these homes are so cheap! You will have to replace it! Tank cover for toilet in guest bathroom don't fit. Outlets in front bedroom did not work! All this has added to my depression bad! It is of complete overall bad business! For the money they charge this is totally unacceptable! They really don't deserve even 1 star!!! I still have not heard a word about when the warranty work will be done! Who know! Wish I could turn back time! Because this lady would NOT go down this road! Very disappointed customer! We bought our home in Aug of 2021
Hi Angela, please reach out to our customer service department so they can look into your warranty request. They can be reached via email at firstname.lastname@example.org
Not resolved but they ignore emails anyways.
Number one, the bar doesn't match anything else in the home. The floor creaks and I'm only 90 lbs! The wall sockets come out fast as they are already half way out if you plug anything in. The cabinet under the sink, the doors catch on the sink itself and it is damaging both. Add in the loud clink from the stove vent on the roof constantly. The whole home shakes when the AC turns on and we can feel cars driving by (We're rural thankfully).
Number two, this was supposedly a wind zone 2 with maxed out specs we wanted. They said one already made that way was available. Save some money because "It fits all your specs"! They showed my husband photos that really look NOTHING like the finished product. My husband already reached out but since none of it is considered an emergency, they haven't contacted either of us at all. Lastly, for the price that was higher than a quote on my own custom build just last year in January, I wasn't expecting it to fall apart this fast.
Please reach out to our customer service department and they can look into your concerns and have the appropriate service providers reach out to you. Please feel free to email us at email@example.com
I need a home in my land... they hold my deposit for 4 months and they wait for the price to go up... no RESPECT!!! The first agreement. NO Answers Calls. NO Answers Email. They will Change the Prices.. any time do the economy Inflation. https://www.palmharbor.com/model-center/plantcity/#.YnLPqdrMKUk Wheres is my Money???
Please reach out to our corporate customer service department so we can look into your refund. We are not able to locate you with the limited information here. firstname.lastname@example.org will be happy to review your concerns.
We’ve been in our PH home since March of 2020. It has been a huge disappointment. The quality is poor. Nothing is level or square. And forget having them fix things. They refuse! The wall between the wall and master bedroom is bowed, with the trim loose and gaps due to the wall construction. The plumbing in the kitchen has leaked from day one. We fixed it ourselves. The cabinets in the kitchen aren’t level or square. The front door sags.
We have emailed and called. When I said we had the Gold Key, the gentleman at the factory laughed and said that didn’t mean a thing to him. We’ve been promised someone will be here on a certain day and no one shows. We are frustrated and fed up. Save your money. Don’t waste your time with Palm Harbor. Shop elsewhere.
Please feel free to reach out to our corporate customer service department via email at email@example.com so we can investigate your concerns. They can also be reached by phone at 800-456-8744 option 3.
Palm Harbor Homes Company Information
- Company Name:
- Palm Harbor Homes
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