Palm Harbor Homes

Palm Harbor Homes

 1.5/5 (128 ratings)
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About Palm Harbor Homes

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Palm Harbor Homes Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 8, 2022

Well let's see where should I start!? From the beginning they did not deliver our home on time. Then they built the pad for the home so high you need mountain climbing gear to get to the front door. My husband and I are middle aged and he has a back neck injury. Which makes it very and to use the front door so we don't. We use the back! So long story short! There is exterior nails protruding, paint splatter on windows, front storm door is not sealed! Inside is a nightmare!

Most of all trim is falling down off of walls! Kitchen cabinets were not flush against wall! Creases, bubbles, tears and holes in floors! Master bedroom shower leaks water from shower door fro. Little to no chaulking. Trim on doors overlap if it's not falling! Kitchen island is not level. Everything they put in these homes are so cheap! You will have to replace it! Tank cover for toilet in guest bathroom don't fit. Outlets in front bedroom did not work! All this has added to my depression bad! It is of complete overall bad business! For the money they charge this is totally unacceptable! They really don't deserve even 1 star!!! I still have not heard a word about when the warranty work will be done! Who know! Wish I could turn back time! Because this lady would NOT go down this road! Very disappointed customer! We bought our home in Aug of 2021

Palm Harbor Homes response

Hi Angela, please reach out to our customer service department so they can look into your warranty request. They can be reached via email at customerservice@palmharbor.com

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Resolution response: May 10, 2022

Not resolved but they ignore emails anyways.

Original review: May 4, 2022

Number one, the bar doesn't match anything else in the home. The floor creaks and I'm only 90 lbs! The wall sockets come out fast as they are already half way out if you plug anything in. The cabinet under the sink, the doors catch on the sink itself and it is damaging both. Add in the loud clink from the stove vent on the roof constantly. The whole home shakes when the AC turns on and we can feel cars driving by (We're rural thankfully).

Number two, this was supposedly a wind zone 2 with maxed out specs we wanted. They said one already made that way was available. Save some money because "It fits all your specs"! They showed my husband photos that really look NOTHING like the finished product. My husband already reached out but since none of it is considered an emergency, they haven't contacted either of us at all. Lastly, for the price that was higher than a quote on my own custom build just last year in January, I wasn't expecting it to fall apart this fast.

Palm Harbor Homes response

Please reach out to our customer service department and they can look into your concerns and have the appropriate service providers reach out to you. Please feel free to email us at customerservice@palmharbor.com

5 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: May 4, 2022

    I need a home in my land... they hold my deposit for 4 months and they wait for the price to go up... no RESPECT!!! The first agreement. NO Answers Calls. NO Answers Email. They will Change the Prices.. any time do the economy Inflation. https://www.palmharbor.com/model-center/plantcity/#.YnLPqdrMKUk Wheres is my Money???

    Palm Harbor Homes response

    Please reach out to our corporate customer service department so we can look into your refund. We are not able to locate you with the limited information here. customerservice@palmharbor.com will be happy to review your concerns.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 6, 2022

    We’ve been in our PH home since March of 2020. It has been a huge disappointment. The quality is poor. Nothing is level or square. And forget having them fix things. They refuse! The wall between the wall and master bedroom is bowed, with the trim loose and gaps due to the wall construction. The plumbing in the kitchen has leaked from day one. We fixed it ourselves. The cabinets in the kitchen aren’t level or square. The front door sags.

    We have emailed and called. When I said we had the Gold Key, the gentleman at the factory laughed and said that didn’t mean a thing to him. We’ve been promised someone will be here on a certain day and no one shows. We are frustrated and fed up. Save your money. Don’t waste your time with Palm Harbor. Shop elsewhere.

    Palm Harbor Homes response

    Please feel free to reach out to our corporate customer service department via email at customerservice@palmharbor.com so we can investigate your concerns. They can also be reached by phone at 800-456-8744 option 3.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 3, 2022

    In July 2020 My husband and I contracted with Jim ** at North Country Homes in Arden, Washington as a representataive seller of Palm Harbor Homes Manufacturing in Millersburg Oregon, for a manufacured home. Unfortunately, we paid full price upfront on this purchase due to a substantial discount. We were assured that "we would be in by winter". The home was delivered to our property on November 18, 2020 and at that time, major manufacturing defects were identified and reported to Mr. ** and to Palm Harbor Homes.

    These major defects included: One section of the two-section home was 1" longer on each end of the home; the wall between the living area and the guest bedroom was concave; the wall between the hall and the guest bedroom was concave; the flooring between the two sections was uneven; the door which was ordered for the family room was not provided; the gas and water lines in the utility room were ordered to configure a stacked washer and dryer but were not provided, resulting in the set-up crew having to reroute the lines through a cabinet; the kitchen bar separating the kitchen from the dining area was 3/4" out of level; the kitchen cabinet drawers would not stay closed and had to be taped shut in order to open other drawers; the main entry and utility entry doors would not seal; the window cornices in all rooms were not level; the pony wall in the master bathroom was out of plumb and subsequently would not let the shower doors close properly; the guest bathtub was cracked; the upgraded carpet in the master bedroom as so thin that you could see light through it when held up to the window; major cracks were observed along the marriage lines on the walls and ceilings; paint provided for minor interior repairs was the wrong color; paint provided for exterior repairs was the wrong color; pieces of exterior siding were cracked; exterior trim pieces were cracked or broken; and exterior caulking around doors, windows and trim pieces were missing.

    At this time, a representative from North Country Homes assured us that these repairs would be made and that "we would be able to move in within 10 days". Although some of the items listed above have been repaired and corrected in 2021, there are many repairs that still need to be addressed. These include: the kitchen counter between the kitchen and dining area is still out of level with tiles and grout missing; the master bathroom shower doors still do not close properly; the kitchen drawers still have to be taped shut; there are major cracks along the marriage lines along the walls and ceilings throughout the home; there are stress cracks throughout the home; the doors still do not seal and the doorknobs don't work properly; the floor in the family room is uneven; keys for the privacy locks in both bathrooms were not provided; and finally, no exterior repairs have been made, nor has a contractor been hired to correct these defects.

    We were finally able to take possession of the home and move into it in late August 2021 after the bathrooms were repaired. However, title to the home has not been transferred to us as yet, which is affecting our ability to provide property tax information to the state or to make desired changes to the home which will increase its value. Allthough North Country Homes has assured us that these repairs will be made, we have not received written confirmation of this or a timetable of when these repairs will be made. The warranty for this home states that this warranty begins after the homeowner takes possession. We haven't been able to confirm if the warranty is effective from the date the home was delivered to our property or if it begins when the title is transferred to us.

    Repeated attempts to resolve these issues with both Jim ** at North Country Homes in Arden, WA or with Palm Harbor Homes in Millersburg, OR have been met with excuses on why these repairs cannot be done or been disregarded entirely. I would never recommend either North Country Homes in Arden, WA or Palm Harbor Homes for anyone wanting to purchase a manufactured home.

    Palm Harbor Homes response

    North Country Homes is an independent retailer and unfortunately during pandemic everyone experienced material shortages, factory delays and staffing shortages. Since we do not have any authority over your dealer we are not able to review those records. If you would like to reach out to our customer service department we can review your file for any outstanding warranty repairs if the warranty from Palm Harbor was provided with your home. We can be reached at customerservice@palmharbor.com

    19 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 23, 2021

    I would not recommend this company. After sales they don't return calls or emails to fix things that have needed to be fixed. Poor workmanship and terrible service. Porch is falling apart and trim work inside is terrible gaps in.

    Palm Harbor Homes response

    Please feel free to reach out to our customer service department at 800-456-8744 option 3 or by email at customerservice@palmharbor.com and we will investigate your request for service. The porch warranty is provided by the retailer and is for 1 year.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 14, 2021

    Bought a Palm Harbor home that was delivered in May 2021. We finally closed in Sept 2021 even though the house had several deficiencies. We were told to make a punch list after the first 90 day of occupancy which we did right away. Nothing has been done and the company does nothing but blame shift and excuses. They bait and switch then make excuses as to why they can’t (won’t) make things right. The house advertised is not what was delivered. Absolutely the worst. Contacted customer service and they blame the local agent. If I ran my company the way Palm harbor does, I would have never been able to retire at 56 years old.

    I could have retired at 35 since ripping people off seems to be their mantra. Cheap appliances, shoddy workmanship, zero customer service, and follow up. Just blame the local affiliate and take no ownership for your product. The best part is I have a lot of time on my hands and will make it my mission to prevent any others from experiencing what we have endured with this company. Stay away. Do not waste your hard earned money purchasing the inferior product from this company. Once they have your money they are gone. Cabinet doors are mis aligned, missing cabinets they don’t complete, cheapest appliances you can find, the dishwasher is such a piece of crap even after three washes, you end up doing by hand just to get them clean. Workmanship is the worst I’ve seen. No quality control at all. Do not buy from them or you too will be sorry.

    17 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Nov. 13, 2021

    The quality of work is poor. Their customer service after you purchase really sucks. It’s like dealing with a used car lot. Our skirting has just been installed and at the corners it is the worst work I have ever seen. Emails to the GM does no good. All I get back is, "We will get on it." Next move is attorney.

    Palm Harbor Homes response

    Hi Steve,

    Please reach out to our customer service department at our corporate office so we can research your concerns. They can be reached at 800-456-8744 option 3 or by emailing customerservice@palmharbor.com

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 7, 2021

    Updated on 12/04/2021: Buyer beware. No resolution has been made, however I've had a company of my own come out regarding gaps in ceiling, mind you this home is only 4 years old and we had concrete runners installed. We have 5000$ worth of repairs due to Palm Harbor negligence. If you want a home that isn't splitting apart in the middle and gaps in the ceilings and baseboards, STAY AWAY from Palm Harbor, they'll sale you a house but neglect to do the job right to begin with. Next is a lawyer, BBB and HUD and whomever else I need to bring awareness to this scam company.

    Original review: Palm Harbor is awful!!! My master bedroom has been freezing since we moved in in the winter. Called them out, showed them the ceiling doesn't meet. There are gaps! Was told "it's supposed to be like that"! My HVAC company came out and checked air balance, checked everything, and pulled crown molding back, and found all these gaps! So cold air is coming in and we are losing energy! Called the manufacturer, and they don't want to fix it! Matter of fact they NEVER fix anything! Windows leak and wood rot around windows!!!

    The company they use to set the house, Magnum Home Service, doesn't do the leveling correct, grade work is wrong, we have water going under the master, no-one wants to take care of any issues and always blames someone else. If you want a warm home, a home not falling apart in a couple of years, steer clear of this shoddy manufactured home company!! There are better companies!! Steer clear of these people!

    Palm Harbor Homes response

    Please feel free to contact our customer service department so we can look into your concerns. They can be reached at 800-456-8744 option 3 or customerservice@palmharbor.com

    16 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 31, 2021

    We checked off check marks for what we wanted and somehow when we didn't get what we paid for, not only did they not refund us but the check marks somehow didn't exist anymore. We got jipped on windows, and their solution was to give us a better door....Said the windows can't be put in after it's delivered....Um then take the crap back and make it right. They refuse. We paid for it and they refuse to reimburse. The door they offered to make up for 4 huge windows wouldn't fit and they said they will not be servicing us anymore!!! You have got to be kidding me. They put carpet in the kitchen and we clearly wanted vinyl wood flooring and they did vinyl in the rooms and we wanted carpet! They said they won't be fixing that unless we pay....We already did pay for it!!

    We're missing partial cabinets and crown molding as well. We don't get to have our windows that we went over in depth and they never met their deadlines on delivery or sending people out. They said it showed we had repairs done and no one ever came out!! These people are scammers and should be put out of business. Report them as much as you can, please, bc people who earn an honest dollar do not deserve this kind of crap. This was a home for me and my family and it's turned into a headache that makes us feel like crap instead of feeling like we're cozy at home.

    My mother is wheelchair bound and cannot get around on the carpet, her home had carpet and I needed something she could get around on since she'll be living with me now. I'm so very upset bc she needs a lot of assistance. Do not trust a word from any location period. Doesn't matter what they tell you, if it's not in the fine print, their word doesn't matter, and believe me, they will quote the fine print even if you talked to them 30 minutes before signing something. Do not, I repeat, do not trust this company at all. You will be broke and homeless.

    Palm Harbor Homes response

    Please feel free to reach out to our customer service department so we can investigate your claim. Please email customerservice@palmharbor.com and the appropriate management team will be in touch with you.

    16 people found this review helpful
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    Palm Harbor Homes Company Information

    Company Name:
    Palm Harbor Homes
    Website:
    www.palmharbor.com