About Palm Harbor Homes
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,134,509 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I bought a Palm Harbor home in 2010. They were all about making you feel warm and fuzzy! Within 6 months I had a crack in my living room ceiling was told my house was settling. The tile work after a year started falling off and all the cabinet doors in my kitchen had fallen off due to the screws were too small. Within the year I had to take the carpeting out because it was ripping and fraud. Now here’s the kicker I paid extra for a roof that was suppose to hold up to 120 mile an hour winds. Well my roof is leaking and ceilings are sagging water coming through the smoke alarms and any other type of vent. Contractor quoted my 29,000 dollars for all the repairs. No flashing around any vent coming out the roof or any type of way to seal between the garage. I’m at a loss because homeowners insurance won’t cover it. My home has black mold and all the siding is rotting. Please do not buy from them. Read all reviews.
DON'T WALK - RUN!!! Quality workmanship is non-existent! They will say everything you want to hear until you sign the docs, then the real story comes out. Don't expect keys to YOUR home for six or more weeks after you pay them. The trim-out is a joke; they promise to fix cosmetic problems, but instead give excuses for every sloppy detail and say, "that is just the way it is with manufactured homes." They will hold your home hostage until you completely give up on any degree of quality or customer service. There has got to be a better company out there! Save yourself the only thing Palm Harbor is good at providing - headaches and immense stress.
Please feel free to reach out to our corporate customer service team at 800-456-8744 ext. 3 or firstname.lastname@example.org and we will be happy to investigate your concerns.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
We started this process back in 2020. We chose the Estate Farmhouse model as we had just bought 10 acres and we’re starting a farm. It was PERFECT!! We paid cash for our home and my husband specifically said to Alex, I’ve never dealt with a company that makes you pay in advance of the work being done. Alex reassured us that it would be the best house-building experience we’d ever had and that *if there were issues, the reviews would hold them accountable.
Our house was delivered in June of 2021. We are more than a year later, living in our home now for months. After being told that they had 120 days from date of delivery, to finish the home, so October at the LATEST. We have no access panel in our foundation and the whole outside of the house still has major issues, gaps in the outside panels and needs to be repainted. We gave them our list back in October of 2021 and it has been a living hell dealing with Bill ** and John **. I will be contacting Joe ** tomorrow. Something's got to give… Keep in mind I didn’t even touch on all the water damage that we moved into originally!! BUYER BEWARE!!! Run fast and don’t buy a home from Palm Harbor Homes in Plant City, Florida.
Well let's see where should I start!? From the beginning they did not deliver our home on time. Then they built the pad for the home so high you need mountain climbing gear to get to the front door. My husband and I are middle aged and he has a back neck injury. Which makes it very and to use the front door so we don't. We use the back! So long story short! There is exterior nails protruding, paint splatter on windows, front storm door is not sealed! Inside is a nightmare!
Most of all trim is falling down off of walls! Kitchen cabinets were not flush against wall! Creases, bubbles, tears and holes in floors! Master bedroom shower leaks water from shower door fro. Little to no chaulking. Trim on doors overlap if it's not falling! Kitchen island is not level. Everything they put in these homes are so cheap! You will have to replace it! Tank cover for toilet in guest bathroom don't fit. Outlets in front bedroom did not work! All this has added to my depression bad! It is of complete overall bad business! For the money they charge this is totally unacceptable! They really don't deserve even 1 star!!! I still have not heard a word about when the warranty work will be done! Who know! Wish I could turn back time! Because this lady would NOT go down this road! Very disappointed customer! We bought our home in Aug of 2021
Hi Angela, please reach out to our customer service department so they can look into your warranty request. They can be reached via email at email@example.com
Not resolved but they ignore emails anyways.
Number one, the bar doesn't match anything else in the home. The floor creaks and I'm only 90 lbs! The wall sockets come out fast as they are already half way out if you plug anything in. The cabinet under the sink, the doors catch on the sink itself and it is damaging both. Add in the loud clink from the stove vent on the roof constantly. The whole home shakes when the AC turns on and we can feel cars driving by (We're rural thankfully).
Number two, this was supposedly a wind zone 2 with maxed out specs we wanted. They said one already made that way was available. Save some money because "It fits all your specs"! They showed my husband photos that really look NOTHING like the finished product. My husband already reached out but since none of it is considered an emergency, they haven't contacted either of us at all. Lastly, for the price that was higher than a quote on my own custom build just last year in January, I wasn't expecting it to fall apart this fast.
Please reach out to our customer service department and they can look into your concerns and have the appropriate service providers reach out to you. Please feel free to email us at firstname.lastname@example.org
I need a home in my land... they hold my deposit for 4 months and they wait for the price to go up... no RESPECT!!! The first agreement. NO Answers Calls. NO Answers Email. They will Change the Prices.. any time do the economy Inflation. https://www.palmharbor.com/model-center/plantcity/#.YnLPqdrMKUk Wheres is my Money???
Please reach out to our corporate customer service department so we can look into your refund. We are not able to locate you with the limited information here. email@example.com will be happy to review your concerns.
We’ve been in our PH home since March of 2020. It has been a huge disappointment. The quality is poor. Nothing is level or square. And forget having them fix things. They refuse! The wall between the wall and master bedroom is bowed, with the trim loose and gaps due to the wall construction. The plumbing in the kitchen has leaked from day one. We fixed it ourselves. The cabinets in the kitchen aren’t level or square. The front door sags.
We have emailed and called. When I said we had the Gold Key, the gentleman at the factory laughed and said that didn’t mean a thing to him. We’ve been promised someone will be here on a certain day and no one shows. We are frustrated and fed up. Save your money. Don’t waste your time with Palm Harbor. Shop elsewhere.
Please feel free to reach out to our corporate customer service department via email at firstname.lastname@example.org so we can investigate your concerns. They can also be reached by phone at 800-456-8744 option 3.
In July 2020 My husband and I contracted with Jim ** at North Country Homes in Arden, Washington as a representataive seller of Palm Harbor Homes Manufacturing in Millersburg Oregon, for a manufacured home. Unfortunately, we paid full price upfront on this purchase due to a substantial discount. We were assured that "we would be in by winter". The home was delivered to our property on November 18, 2020 and at that time, major manufacturing defects were identified and reported to Mr. ** and to Palm Harbor Homes.
These major defects included: One section of the two-section home was 1" longer on each end of the home; the wall between the living area and the guest bedroom was concave; the wall between the hall and the guest bedroom was concave; the flooring between the two sections was uneven; the door which was ordered for the family room was not provided; the gas and water lines in the utility room were ordered to configure a stacked washer and dryer but were not provided, resulting in the set-up crew having to reroute the lines through a cabinet; the kitchen bar separating the kitchen from the dining area was 3/4" out of level; the kitchen cabinet drawers would not stay closed and had to be taped shut in order to open other drawers; the main entry and utility entry doors would not seal; the window cornices in all rooms were not level; the pony wall in the master bathroom was out of plumb and subsequently would not let the shower doors close properly; the guest bathtub was cracked; the upgraded carpet in the master bedroom as so thin that you could see light through it when held up to the window; major cracks were observed along the marriage lines on the walls and ceilings; paint provided for minor interior repairs was the wrong color; paint provided for exterior repairs was the wrong color; pieces of exterior siding were cracked; exterior trim pieces were cracked or broken; and exterior caulking around doors, windows and trim pieces were missing.
At this time, a representative from North Country Homes assured us that these repairs would be made and that "we would be able to move in within 10 days". Although some of the items listed above have been repaired and corrected in 2021, there are many repairs that still need to be addressed. These include: the kitchen counter between the kitchen and dining area is still out of level with tiles and grout missing; the master bathroom shower doors still do not close properly; the kitchen drawers still have to be taped shut; there are major cracks along the marriage lines along the walls and ceilings throughout the home; there are stress cracks throughout the home; the doors still do not seal and the doorknobs don't work properly; the floor in the family room is uneven; keys for the privacy locks in both bathrooms were not provided; and finally, no exterior repairs have been made, nor has a contractor been hired to correct these defects.
We were finally able to take possession of the home and move into it in late August 2021 after the bathrooms were repaired. However, title to the home has not been transferred to us as yet, which is affecting our ability to provide property tax information to the state or to make desired changes to the home which will increase its value. Allthough North Country Homes has assured us that these repairs will be made, we have not received written confirmation of this or a timetable of when these repairs will be made. The warranty for this home states that this warranty begins after the homeowner takes possession. We haven't been able to confirm if the warranty is effective from the date the home was delivered to our property or if it begins when the title is transferred to us.
Repeated attempts to resolve these issues with both Jim ** at North Country Homes in Arden, WA or with Palm Harbor Homes in Millersburg, OR have been met with excuses on why these repairs cannot be done or been disregarded entirely. I would never recommend either North Country Homes in Arden, WA or Palm Harbor Homes for anyone wanting to purchase a manufactured home.
North Country Homes is an independent retailer and unfortunately during pandemic everyone experienced material shortages, factory delays and staffing shortages. Since we do not have any authority over your dealer we are not able to review those records. If you would like to reach out to our customer service department we can review your file for any outstanding warranty repairs if the warranty from Palm Harbor was provided with your home. We can be reached at email@example.com
I would not recommend this company. After sales they don't return calls or emails to fix things that have needed to be fixed. Poor workmanship and terrible service. Porch is falling apart and trim work inside is terrible gaps in.
Please feel free to reach out to our customer service department at 800-456-8744 option 3 or by email at firstname.lastname@example.org and we will investigate your request for service. The porch warranty is provided by the retailer and is for 1 year.
Bought a Palm Harbor home that was delivered in May 2021. We finally closed in Sept 2021 even though the house had several deficiencies. We were told to make a punch list after the first 90 day of occupancy which we did right away. Nothing has been done and the company does nothing but blame shift and excuses. They bait and switch then make excuses as to why they can’t (won’t) make things right. The house advertised is not what was delivered. Absolutely the worst. Contacted customer service and they blame the local agent. If I ran my company the way Palm harbor does, I would have never been able to retire at 56 years old.
I could have retired at 35 since ripping people off seems to be their mantra. Cheap appliances, shoddy workmanship, zero customer service, and follow up. Just blame the local affiliate and take no ownership for your product. The best part is I have a lot of time on my hands and will make it my mission to prevent any others from experiencing what we have endured with this company. Stay away. Do not waste your hard earned money purchasing the inferior product from this company. Once they have your money they are gone. Cabinet doors are mis aligned, missing cabinets they don’t complete, cheapest appliances you can find, the dishwasher is such a piece of crap even after three washes, you end up doing by hand just to get them clean. Workmanship is the worst I’ve seen. No quality control at all. Do not buy from them or you too will be sorry.
Palm Harbor Homes Company Information
- Company Name:
- Palm Harbor Homes
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.