Palm Harbor Homes Reviews

Then came the trim out crew. They came 28 business days after delivery with the timeline being 30 business days. They did a horrible job telling me there was nothing they could do about the crooked doors and 90% of the other defects in the house. They were caught multiple times doing drugs on property. Not the end of the world but it shows the character of who they hire to do your trim out. He left on a Sunday saying he would be back to finish that next Tuesday. That was 60 days ago.

After waiting another month, I went and spoke with the manager at the model center. He got in touch with people at the factory who assured me this was top priority, and they were ordering all of the parts that next Monday and getting this done. Another month went by and I finally got him to call me back and it was like we had never talked before. He made comments like “let me see it the parts got ordered” and “oh you aren’t living in the house yet?” Horrible. The communication is the absolute worst with this company. Once you sign those papers you are no longer relevant to them.

Fast forward to year three and windows started cracking and drafts appeared. Again...maybe two screws and they said they wouldn't cover it. The factory was at fault, but they refused to take accountability. This goes on and on... Today I had enough. We decided to update the bathroom and problems started again. I removed the cabinet and tub, and almost 6 inch gaps around piping and the interior wall was the same. There was even a screw they put in to anchor the tub cabinet and rubbed the water main. No wonder we have battled rodents and bugs!!! They DO NOT honor warranties and are only concerned with getting your signature. Now, I (a 100% disabled vet) now have to fix even more to even consider selling it. I would NEVER sell to another person in this condition!

We put earnest money down that day and came in with a clear deed on almost 11 acres of land. They assured us moving in by the end of September was tight, but possible. That was line number one we followed all the recommendations, including going with one of their preferred lenders, Country Place Mortgage, after I specifically asked to for our application to be submitted to our lender of our choice, but I was insured their lenders were experts, and they specifically dealt with mobile homes and would be able to streamline the process. What a joke!

We were handed off between four different loan officers at capital CPM, we had to constantly follow up ourselves. Palm Harbor never did unless we pushed them and we watched weeks turn into months as the processed drug on with no sense of urgency from either party. Zero communication. Zero professionalism. Zero accountability. It’s now past December by November, we made four separate 120 mile round trips nearly 500 miles in total to their offices just to handle paperwork, color, selections, etc. and still, they managed just threw up major pieces.

Then came their utility expert, and I use that term very loosely. He quoted us for a well… Without the actual pump. Seriously that’s like selling someone a car without an engine. Even with no experiences in utilities, I knew something was off when they showed us the quote when the septic tank install quote was higher than having a well drilled, but their utility expert didn’t seem to think that was anything to be concerned about but again I made the mistake of trusting them. And sure enough after the loan was finalized and the funds were dispersed for the home to start being filled, Palm Harbor hits us with a $10,000 surprise. Their mistake, their quote and the utility guy meant oh yeah, "You’re not the only ones we’ve done this to recently but the other people we had to pay out-of-pocket to fix this!" WHAT?!

They did finally a degree to cover some of it. We had to pay some because even though we told them all the surrounding wells had to be dug at 300+ feet they didn’t get a quote to dig that deep and yes, I should’ve gone with my gut and hired my own contractors like I wanted to instead of using their utility guy shame on me for giving them the benefit of the doubt again after the Bank fiasco. It gets worse as I said we have almost 11 acres to work with but somehow their utility guy, had septic company install the drainfield right in the path of the only healthy post oak tree on the property. All the rest of our trees were live oaks have been lost to Oak Wilt. The septic guy told us not sure why they picked this location that that tree is gonna have to come out or I’ll be back in five years to dig the roots out of your drainfield.

By the time we got to the property, it was too late to change the location as the holes had already been dug. Then they placed the septic tank right outside one of the bedroom windows where we span the house later on. Now we can’t. This was even after we had dug two giant test holes for potential placement of the septic that was approved by the county again almost 11 acres choose from how do you screw that up?! Delivery of the home, a disaster. We were told that it would arrive by January 15 via email on December 15 whether delayed it fine I understand that but then we learned the moving company once again handpicked by Palm Harbor didn’t even request the permits until the Friday before the second delivery attempt. How do you schedule a massive manufactured home to be moved and not plan the route or request The required permits? It’s literally your one job.

That error pushed us back again as they had to wait for permitting and drive the routes before hand. Our home was finally delivered February 1 almost 7 months after we started this process then came the trim out crew. The team‘s truck broke down so they missed the original appointment on Thursday and showed up on Monday. They finally arrived. It was February 21 three weeks after delivery. Meanwhile, we’re still couch surfing because our lease had long ended. Remember we wanted to be in by the end of September. By the way, despite me being the primary contact since day one, they somehow managed to have the wrong phone number on file by February and accused me of not answering their calls, which is why it took them three weeks to show up. You can’t make this up folks!

The condition in the home and we finally got to walk through it, HORRIFIC! Mismatch, caulking, huge nail holes, uneven, trim, broken, cabinetry, scratched floors, you name it. It looks like a group of middle schoolers built it for an extra credit project every single time I pointed out something, I was told the same phrase “that’s factory standard.” Excuse me we took out a $271,000 loan and you’re telling me this is acceptable. We paid an extra premium for things like a limestone fire, upgraded showers and adding on a utility room door, which they forgot to install and we brought it up; They acted like it was our fault. Unbelievable! The upgraded limestone fireplace they got caught caulk and paint all over the white limestone rock, the upgraded showers now they managed to get caulk all over the inside of them too.

After the trim out, crew was “finished” Palm Harbor sent a second team out a father and son duo who came out to do a follow walk-through and make sure there was nothing that needed to still be repaired. The father actually said, “This is one of the worst homes of theirs I’ve seen yet.” but still the production manager tried to write everything off as “factory standard”, even he never stepped foot into our home personally and refused to come look at what I and the other Palm Harbor walk through crew were talking about. But as usual, every department blamed the others that’s manufacturing, that’s on retail, that’s on the contractors. Newsflash: you’re all Palm Harbor own y'all's mistakes!

We were also given not one, but two broken freezers. The first one arrived dented. The second, it didn’t even work they scratched up the floors and tracked mounds of mud through the house, then slapped a handwritten note on the appliances, reading: “Needs to be replaced factory defect; we will replace for you send tech.” They didn’t call about this. We just walked in and found the mess and the note I had to call them and ask what’s going on, and again, the person I spoke to said they had no idea what I was talking about because no one at this company talks to each other. At this point, it’s April 2025 and nothing has been fully fixed.

I finally gave up trying, we had to move in. We had long overstayed our welcome with friends and family. We have a wedding to finish planning and I couldn’t keep chasing people down to fix their messes anymore. And honestly, I think that’s what they want, for us to give up and go away. We finally got our keys on April 4, 2025 nine months, three broken, move-in promises, hundreds thousands of dollars spent, hundreds of miles driven, countless hours of work time lost Drive to the office and property to meet with their crews, and we still have a home that looks like complete crap!

Oh, and just to add the cherry on top. On April 15, their expert utility guy called us to ask if he could come take pictures of our property for a presentation he was doing, he was already one road away from our house. No heads up, no scheduled appointment. He just decided to show up at our private home in the middle of nowhere after 7 PM. Had he called and asked ahead of time, I would’ve said NO. You don’t get to treat people like garbage and then come waltzing back for your own benefit. Fix your mistakes before you try to use our property land slope as your show piece.

Our final verdict: if you’re thinking of going with Palm Harbor because it’s supposed to be quicker and easier than a traditional bill, it’s not. If you think they’re professionals and their recommended lenders will make the process smoother, they won’t. If you think you will get a well bill time without having to fight every step of the way, you won’t! Save yourself, the heartache, the financial drain, the stress, the wasted time, and the complete and utter disrespect. Palm Harbor filled us at every single turn. I regret ever stepping foot on their lot! And I’ll make sure to air our story loudly so no one else ever makes the same mistake!

And also when you have a problem or something breaks once you have your home; it’s a hassle to get them out to help you. We have been sending out countless emails since 2017 and calls to have them fix this issue. No one wants to take responsibility for this!!! Please take it from me. Do NOT waste your money on these homes like we did. It was a big slap in the face just when we thought we would have our forever home! I’m only able to upload 1 picture, if you need more proof or want to know more about my experience email me @ **.

I still have to make my mortgage payments for something that I am unable to use. That was not the deal from the beginning and it is not fair for the customers to be suffering all this kind of situations, the quality of the mobile home is really bad, if someone could please help me in the audience which I should off read the reviews first before buying a home with this company.

I called back after almost a year and she said that she found out that it was only if I would have bought then a referral. I have friends that also bought and I said ok give it to them, she said no because they didn’t refer. She got back with me and said that they were going to give me the 500, but they didn’t have my info anymore so I would have to send it again. So all my info is sitting there. This was resubmitted in July, nothing yet and don’t expect anything. I wish that I could give negative stars.

The house arrived prior to our closing in July yet we were unable to move in until September due to more delays getting the home inspected for occupancy. We did not receive the Certificate of Occupancy until January of 2024. There were issues with incorrect wiring in the house, an extra window installed in the master bedroom when we ordered one to be removed, and three separate leaks in the roof that required several visits to repair. The furnace required two visits, one of which was a wiring issue and the other an inferior heater relay that needed replaced.

Also, THREE WEEKS after the warranty expired, the blower motor went out despite repeated alerts by my husband that there was a problem with it, we were forced to replaced it out of our own pockets again. Looking back on our experience, we believe Palm Harbor in only interested in the sale and all problems and concerns once they have the money are of no concern to them. NEVER would we recommend them to any potential buyer. If it were possible, we would give them a negative star rating.

The foundation people destroyed our neighbor's yard, we were assured it would be fixed. It wasn't. Then the house delivery people did extensive damage to our yard and even more to the neighbor's yard. The last straw is that when they put the house together, we saw that the wrong bathroom is in the master bedroom! It's a garden tub with a separate standard shower that won't accommodate a shower chair much less a shower wheelchair! Can't get the manager to contact us now. Now having to go through the AG's office because we're being sold a home we didn't sign off on and isn't what we ordered. I'm thinking this is a bait and switch issue or something fraudulent that now has us seeking legal counsel. We're watching our dreams go up in flames and they don't care!

I called asking for our deposit back and telling Eric (Head manager) that we were done. Eric begged for us to give them another chance and get it right, telling us it would take too long to get our deposit back and if we went to another Palm Harbor then they would still benefit from the sale anyways. With that knowledge my husband said to just give them another chance. So we did, finally got the site prep out and resigned papers again. We ended up waiting until September to get our home delivered, even though we were promised that it was already on the line a month beforehand, not to mention we had to go over the layout and design of the home 4 separate times, and even sending pictures with circles of the home from their own website to the salesman’s and then again with Eric.

The house was finally delivered in the beginning of September and it has continued to just be a complete nightmare, we get very little to no communication from the Stephanie which is the lady who was supposed to oversee the subcontractors and make sure things with the factory is being taken care, which she hasn’t, most of my time has been spent calling these subcontractors getting information and getting things taken care of meanwhile she has no idea what is even going on. I did more updating her then she did for us, not to mention continuously lied to us throughout this process and even subcontractors expressed their problems with her in the past or came right out and told us she lied with proof of when they actually received the orders to come out.

Here we are in the end of NOVEMBER, we have now made a third mortgage payment and our house is STILL not ready. We are missing doors to our rooms, window covers, a dryer vent and still don’t have our skirting done. We had a major leak since SEPTEMBER and couldn’t even run water, that just got fixed last week November 14th, and they fought back in forth with the factory and subcontractors on whose job was it was to fix it instead of just doing it, we had TWO separate times where men from the factory came out and refused to fix it, ultimately the subcontractor gave up and just came to do it. I’ve expressed that we have children and had to pay rent on top of a mortgage payment for a house we can’t even live in and there seems to be no care whatsoever, I’ve called all that I can call who have contact to, to try and get this resolved and it has got no where.

We just paid $250,000 for this home and the craftsmanship of this home is just horrible, we have completely different light switches, damage from the transport or the factory, the beams in the living room are uneven and look as though they are detaching, paint job was awful, doors and drawers don’t close, some of the drawers aren’t even the same color, the counters in the kitchen have already started to swell and the backsplash in the kitchen is two completely different color themes. Has honestly been our biggest regret. We talked about hiring a lawyer at this point because it’s unfair to be paying for a house that is not livable. Please do your research, we found out after this was a huge problem with this company and there are so many others to have similar problems.

Max kept telling us "We are waiting on the County", when the permit application hadn't even been submitted. Here we are November 18th, and our footers are not complete. The County has been out here twice this week and cannot pass the footers because of this. I did speak with Paula **, Construction Manager (yes, she actually answered her phone) last week and she told me that the home is scheduled for delivery on November 28th, however it could be up to 90 days before we are in. If this is the case it will be over a year before we can move forward with our lives and enjoy our home. OVER A YEAR for a home, we purchased as a lot model, not having one built! My husband has made multiple calls to John **, General Manager, and he has yet to return a call.

I have left messages for Paula ** with questions we have regarding delivery, no response. I penned an email on November 6th to John **, Paula ** Lois ** (Operations Manager) with our frustrations with ABSOLUTELY NO RESPONSE. I truly wish we had read the reviews before we purchased with Palm Harbor. On a side note, there are 4 other Palm Harbor homes in our Village that we know of that have had the same problems. These homes were delivered weeks ago and haven't been touched since! Please reconsider a purchase from Palm Harbor, Plant City FL!!!!! One more thing, Max will push you to write a Google review asap and give you a credit if you do, he is the most worthless, lying salesperson I have ever met! Patricia & Fred **

The factory and office liaisons were almost completely non-responsive after the sale; escalated multiple times....all the way to Palm Harbor AND Cavco senior leadership. The coordination was impossible, since there was little or no communication. We're still having issues with cracking, ceiling marriage line is falling down, bath tile is coming off, siding is popping off, fireplace mantel was falling off, and the list goes on-and on! They sent a rep to fix the mantel and then the tech was told to stop what he was doing and leave. No follow up from Palm Harbor. So, I called factory service rep today and was told, we're now in the 2-year warranty timeframe and nothing would be done. We've been in the house 10-months. The lack of quality and workmanship coupled with level of Palm Harbor personnel incompetence is truly astounding!

They came out in July and didn't seem to know what they were doing. They said the compressor was going out and they weren't sure if Palm Harbor would warranty that or not, so we should just go purchase a "hard start" and install that ourselves. OF COURSE WE AREN'T GOING TO DO THAT. After some arguing with BLP and Austin @ Palm Harbor in OKC, they ordered a new compressor but said they were on backorder for two weeks. Finally - today, on October 2nd they came out to install the newly ordered compressor and the compressor just happened to be working when they arrived. No matter the horrible noise in the house - they didn't even come inside. They stayed for approximately 10 minutes, were on the phone with their office and then told us "we installed a hard start, there's nothing wrong with your compressor" and left.

After calling the office and finally getting someone to answer their phone, Stephanie at BLP wouldn't listen to the fact that the compressor only works about an hour or two per day and has since moving in. I became quite angry and yelled at her, and she hung up on me and refuses to answer the phone now. WE STILL DON'T HAVE A RELIABLE WORKING AIR CONDITIONER. WE HAVE WAITED SINCE JULY.

BLP gets horrible ratings online. HORRIBLE. We have had another company come out and look at the unit and he also agreed - the compressor is going out. I expect a new compressor ASAP and will not accept BLP stepping foot onto my property again. We have contacted the warranty people and we are welcome to use whomever we like, but we'd have to pay for it out of pocket and hope to be reimbursed because we live in the country and no around here handles warranty work for A/Cs. I cannot stress how furious I am that Palm Harbor refuses to assist. WE HAVE LIVED HERE FOUR MONTHS!!! Obviously you don't care about your customers after you sell them a home. That is blatantly obvious now.

When I was finally in the house, it had electrical issues, a leaking back door with water damage and a plethora of other issues. After several emails, I was sent a handyman that was not able to fix most of the issues. After more unanswered e-mails, I paid for an independent inspector. Only after forwarding his report did I get any response. Although the safety issues have been addressed, I am still left with a house that doesn't look like the house I wanted and it makes me angry every time I come home and look at all of the poor craftsmanship and uneven windows, walls and shower. I would strongly advise against purchasing from Palm Harbor.

We were even told the reason the house sat was because the gentleman that did the trim work needed to take several months off- so they never subcontracted for a new person and just had you sit and wait. They also said that we could move in, and the repair parts (paint for unfinished end caps, replacement walls for where the glue covers it, and the parts for the door and flooring) were all ordered. Our general manager fails to respond to most of our requests, and now she has responded with "wear and tear on the home is not covered." These repairs were all part of the issues before we moved in and even listed on our contract as items needing attention. Therefore do NOT purchase from them; they do not stand behind their word.

They arrived at the house with the wrong color paint and tried painting the endcaps until my husband and Sister in law demanding they do not do it; Delina seemed to say what she knew you wanted to hear but never followed through. I have a crack down the panel behind my fridge, which was before us moving in- her response- we don't cover that. The wall was cracked before move in! The only way we could make this better would be to rewind to December and never walk onto Palm Harbor's Lot. I have reached out to Tru homes hopeful they'll stand behind their product.

From the beginning the master toilet hasn't set flush, resulting in a bathroom rodeo. The electrical outlet behind my refrigerator is busted and has no cover. There are roof leaks in several places that has resulted in cracks to the ceiling, the threshold of the front door is broken and has never been able to hold a piece of trim like it should (finishing trim). We have contacted them a number of times, sent emails, left voicemails... All for nothing. Empty promises all the way. Once they had their money... they were done helping us.

Our house was delivered in June of 2021. We are more than a year later, living in our home now for months. After being told that they had 120 days from date of delivery, to finish the home, so October at the LATEST. We have no access panel in our foundation and the whole outside of the house still has major issues, gaps in the outside panels and needs to be repainted. We gave them our list back in October of 2021 and it has been a living hell dealing with Bill ** and John **. I will be contacting Joe ** tomorrow. Something's got to give… Keep in mind I didn’t even touch on all the water damage that we moved into originally!! BUYER BEWARE!!! Run fast and don’t buy a home from Palm Harbor Homes in Plant City, Florida.

Most of all trim is falling down off of walls! Kitchen cabinets were not flush against wall! Creases, bubbles, tears and holes in floors! Master bedroom shower leaks water from shower door fro. Little to no chaulking. Trim on doors overlap if it's not falling! Kitchen island is not level. Everything they put in these homes are so cheap! You will have to replace it! Tank cover for toilet in guest bathroom don't fit. Outlets in front bedroom did not work! All this has added to my depression bad! It is of complete overall bad business! For the money they charge this is totally unacceptable! They really don't deserve even 1 star!!! I still have not heard a word about when the warranty work will be done! Who know! Wish I could turn back time! Because this lady would NOT go down this road! Very disappointed customer! We bought our home in Aug of 2021