Fleetwood Homes

Bought a new double wide. The vent over the stove leaked from day one. They have been out to fix it numerous times and a year later it is still leaking. Now they're saying the warranty is up and it’s up to me to fix it. The woman they keep sending me to is very rude. They know this has been an ongoing problem. The least they could do is fix it right.

Both the Palm Harbor Homes, Oklahoma City and the Fleetwood Homes Factory, seemingly, are totally unable to help me with my recent purchase of a mobile home. 'Cosmetic Defects' would be attended to by the factory in Texas where it was assembled Palm Harbor Homes stated to me. So far all of my attempts come back with "All our Techs are out" to other responses that make no sense except for exceptionally bad customer service. Since this was a Display Model at Palm Harbor Homes, OKC, there are a number of discrepancies that I was assured would be taken care once I reported within the 90 day window that I followed closely. I want some action to correct these problems now.

I bought a brand new Fleetwood home back in Sept 2021, and finally moved in 12/25/2021. In March 2022, my master shower pan broke. It is now September of 2022, 6 months later. And my master shower pan is still broken. 6 months of not being able to use my brand new master shower. I've emailed the retailer, called fleetwood, and the fiberglass company that fleetwood used for the shower pan. And in 6 months, it's still not fixed, not even looked at to get fixed.

Only one year warranty, they don’t want to fix anything. They take forever, the repairman blamed several things on me. His supervisor told me was tired of sending him out for cosmetic issues. My backdoor wasn't shutting and my 18 month old granddaughter could just push it open. “That’s cosmetic?” anyway. Everything was turned in before warranty expired and now they don’t want to honor it. Bath tub is cracking because no support in the floor.

I ordered my factory-built home in California via USModular, who installed it. The home was fine when it arrived, except for some very minor problems which I cannot get them to fix come hell or high water. I had a similar problem as the other reviewer--air bumps under the flooring they laid at the factory, the windows are not airtight--they condense inside the double panes. The stove starts beeping that it has reached the temperature I set if for when in fact, the oven thermometer shows half the temperature. And here is what really bugs me--two of the door locks don't work. Although USModular installed the doors, and the locks, Fleetwood says it will provide the new locks, but not the installation. Also, I repeatedly send emails asking when the work will be done, and no one responds. Not even a "we're checking on it." I'm an attorney and if we provided this type of customer service, we'd be out of business.

This company alongside Craftsman homes has been awful to work with. My house was delivered with rips in the vinyl flooring. Upon our move in the the service manager for craftsman contacted Fleetwood to get more flooring. After 3 failed attempts at repairing my flooring, fleetwood agreed to send enough flooring to do a complete vinyl replacement. When the repair guy got here he only attempted to fix the area in which the flooring had already been messed up 3 times. He told me he was told only to replace the initial areas that were bubbled up and peeling back. To my surprise as I would not have agreed to this half ** fix for a 4th time. I sent pictures to the company for review once again. My floors are bubbled, the seams where they cut out a huge section of my flooring are off, and the peel up as the glue dissolves when you mop your floors.

Our inspection has 67 pages of citations for poor quality construction throughout the house. We have cracks and holes in the walls, flooring issues and our island is bubbled across the entire top. I copy/pasted from my report. Forgive the formatting.

All of the faucets are plastic and already breaking, the flooring ripped the first day, the kitchen cupboards are breaking, the carpet has many folds and when they came to repair it they put staples all over, the front faucet leaks, the bathroom counters are made for a giant and the front door leaks. The one star is for the insulation of the house. It stays warm. I would NEVER purchase a home like this ever again.

I purchased my home March 2020. Banks Mobile Homes in Lkld, Fl were awesome from the sale to installing, I couldn't have asked for better people. Fleetwood homes on the other hand trying to get repairs done is another story. With Corona going on we waited to turn in the repair claim, well in the meantime I ended up getting sick and my husband ended up passing away from this illness. Mr. ** was supposed to come to my home for floor repairs and various other things under warranty and he scheduled but never showed up. I had to call him to reschedule, once again he scheduled and never called to reschedule. This is unacceptable to me. I don't recommend Fleetwood Homes. If you buy one be prepared to figure out how to fix your own issues because you as the consumer are not important enough to get repairs.

Problems from day one, have only got worse. 4 months and $80,000 later this is what I am stuck with. HVAC & Water damage, due to manufacturer default and they don't want to fix issues. Still fighting them! I'll just let the pictures speak for themselves!