Fleetwood Homes

The home is now 27 years old. The OSB floor are still solid despite a leaky roof that began around 6 years ago and a hot water heater that flooded the master bathroom about 7 years ago. Homeowners took care of the water heater and wall surrounding. My grandmother cancelled her homeowners insurance due to cost of living and limited income or she could have had her roof repaired. Currently, there is the roof issue and deteriorated walls as the Masonite siding has deteriorated through the years, so there is mold. The ceiling has plush, thick insulation as it is visible from the water damage. I cannot say whether my grandmother requested an upgrade in sub-flooring and insulation when she ordered the Fleetwood or if it came standard. Masonite siding was popular at the time even on houses. I believe the place would still be in great condition had my grandmother had the ability to maintain her home.

I rented Fleetwood Westfield single wide for four years and absolutely loved the place. It was also manufactured in the 90's and had vinyl siding exterior. The only issues with that home was in extensive rain my master bedroom closet would collect mold in one area, there was a leaky kitchen window where the wall beneath seemed to have been damaged previously, and the dryer outlet arced - which I had not noticed but my former roommate noticed when he went to remove the dryer. The owner of that particular home maintains her rentals as she does her own home.

Fleetwood as with any home requires maintenance. Proper set up is vital. It is advisable to make sure the home has plywood (OSB) floors, a shingle roof, 16" studs in the exterior and supporting walls, and be present upon delivery and set up. Follow guidelines of floor clearance as set out by Fleetwood Manufacturing. If there is an issue, make the call on the spot. Follow up at walk through. Carpeting, roof, and appliances may have separate manufacturer warranties, such as Shaw, GAF, and Whirlpool so if there are issues with those items, contact Fleetwood within their one year warranty (which may only cover the home outside of other manufacturer warranties) but also contact those manufacturers to ensure it gets handled.

Ask coworkers, friends, and neighbors for dealer recommendations and look for reviews of the dealer you're considering since they're the ones making the delivery. Know what warranties apply to what part of the home upfront. I have been shopping for a new mobile home recently and typically find warranty brochures and a complete guide inside each mobile home I've looked at. Bottom line: Do your homework.

The kitchen cabinets were cracked. White over spray from paint. Someone took no pride in their work. Everything is poorly put together and the materials used are cheap. It seems like every time we turn around there is something wrong with the home. We have had water leaks, air leaks! I could cry because we made such a poor decision and spent a lot of our hard earned money for this home. If we had known this before we purchased it we never would have bought from this company. We are out a lot of money and are very, very dissatisfied.

I'm sorry but there is no way possible to be able to find everything wrong in an hour walk through. Everything just turned into such bs. It's ours though, nothing we can do now, except warn others. Buyer beware. Maybe once upon a time they were decent homes, idk, I just know that ours is not great or even good. It's just livable. Maybe after a few years of us doing repairs and adding the upgrades we've already been charged for but didn't receive, maybe then it will be "good". Again, buyer beware... Don't get scammed into thinking that these are great well built homes.

According to research I did and the time it takes for MOLD to take hold behind a wet wall, is 24-48 hr, I now am worried about mold in my bedroom. My major complaints regarding Fleetwood is the lies. And taking advantage of people. Usually older ones (elder abuse). After my old mobile home burned down May 7, 2018, I shopped around for a new mobile home, most dealers told me delivery time would be 3-5 months. The Fleetwood representative promised me 6 weeks. Order June 1-2018. Will be delivered July 15-2018.

My home was delivered October 2018, 5 months later. Lied to me from the beginning of this transaction. While money was already paid, It’s Impossible to work with Fleetwood regarding customer service issues, now leaks in the bedroom, fixing cracks, someone called me today 2/21/19 that did not understand my problem of leaks by the window. Or did he talk about the settling cracks? He did not understand what he needed to do, he had no knowledge of the damage or how to go about finding the leak. Where is the water coming from. I ordered a thermal scan and will pay for this out of my own pocket, to find out where the leak originates. Will pass that onto the real estate broker and hope I will be reimbursed (not counting on it).

My cracks in ceiling and walls are not fixed as of this date. 2/21/19. The quality of the Fleetwood manufactured home is sub-par, pretty cheap, no detail to finishing, some crooked, not level walls, doors not level, to fix the crooked doors was a 4 week dilemma. To get if fixed. I could not close the doors, could not move in. If you read this complaint you are warned about working with a Fleetwood representative. The home is a 24X56 double wide. New cost $81k for the home. Plus side work etc total $119K. Be aware.

There are other issues too numerous to name in this review, but we felt it was important to let folks know about the insulation issue. Even after we sent pictures of the missing insulation, it took a week to get a response. Not an apology. In fact, we haven't received an apology for ANY of the things that have gone awry in our home. The response we got was they "are looking for a company to reinsulate and WHEN they locate one, they'll let us know." That's it. In other words, don't bother us. We'll let YOU know. A year and a half we've been paying for energy in a home devoid of ceiling insulation. How much, if any, insulation do we have in our walls? How would we even know?

So, long story short, if you are thinking of buying a mobile home, think long and hard before you buy a Fleetwood. We love the layout of our home. It's very pretty and gives us what we need. We loved our sales team. Some of the repair subcontractors were very professional and did a good job WHEN THEY WERE FINALLY SENT OUT. Fleetwood company customer service is completely lacking. It's because of the subcontractors that were sent out and the sales team that we gave ONE STAR. The floorplan would get 5 stars. Fleetwood corporation would get NO STARS.

True but had you fixed all the problems the first couple of times you came out instead of goofing off & half fixing it, I could send an email with a list it would take them months to respond & set up a day to come out. They wouldn't call a day ahead so someone could be there. Me & my husband work so we could not just sit at the house waiting on them just to show up. Sometimes it was 3 or 5 months before they came out, just very dissatisfied with them. Paid so much for a new home & you walk across my floors. They creak like it's a 50 year old house.

Just sloppy workmanship, nails, strips falling off the walls. Bad floors & they are not standing by their warranty. We just want what we paid for, no bells or whistles. But not a quick fix, new is new not bandaid fixes. No return calls, nothing. This is factory expo in Lafayette, Tn as well. We do not enjoy this home. It is very depressing because we trusted this company. We either want this home fixed right or we have no choice but to involve an attorney, & that is a shame.

After one year and a half years, our roof started leaking. I called and they told me it was on us because our warranty had expired after one year. A roof should last for more than one year. We had a roofer come and re-roof a portion of the roof and they found nails in areas that they should not have been which is what caused the leaks. Most of the nails were put in at the factory.

We were not treated very nice and I would not recommend anyone buying from Fleetwood. We purchased our home with the installation for $195,000. We should have had a nice home for that price. They are disrespectful and do not stand by their product. It is a real shame. It will cost us thousands of dollars to repair everything that is wrong with our new home. The carpet is already in need of replacing as is the vinyl. We purchase this home for retirement. Now we have to work part-time jobs to fix things.

I pushed on them to send someone up to do a site survey more than 3-4 times. Their response was we will be fine. We expressed that this was not a normal job. They Google Earthed it and we sent them pictures. That being done they still felt it would be no problem. The pictures show 3 trees that we felt were going to be in the way. They said we did not need to touch them. They finally agreed to send someone up. He came to the site did a few measurements walked around and he called back to Dale with an update. I asked the guy if we had to take the 34-foot deck down and he said as long as it wasn't attached to the trailer it would be ok. We had a power box very close to the front of the trailer. He said it was not a problem he has been doing this for 25 years.

So today they came to dig the footers and figured out the property isn't graded and that we need to have 4 tri-axle trucks of dry dirt brought in and graded before that will proceed. We need to pay for that. He never surveyed the land. It turned out to be 9 triaxles of dirt and shale costing us $2100. He called the bank for a draw of $10,000 dollars in order to continue with the transaction. He wanted $3500 for the footers, the rest to pay for the old trailer removal. He never told us we were paying for that. He sold the old trailer and is in a contract for it but the bank holds the title to it. He is a snake, he lacks every ounce of compassion and customer service there is. He doesn't want to do the right thing unless he is getting paid. He actually said everything he has been doing has been for our benefit. That is the short story. There is 2 months of crap I can’t even begin to go into.

It is now April 23rd. No house. They keep changing the delivery of the house due to weather. We had 3 perfect weather days last week, NO house. They said today, we contacted them yesterday and they said Tuesday now, weather permitting. There is a 50% chance of rain Tuesday, Wednesday, and maybe Thursday which would mean yet another week. We mentioned that and their person said "let's pray it doesn't rain". It is has been costing us $10.00 a day to keep our cat in a kennel, it going on a month or more now. Our other 2 pets are with family, costing them money to take care of. We have lived with my mother-in-law. At a hotel, and now with my son and his wife.

4/23/18 Pam called to let them know PennDOT will be blocking the road tomorrow possibly when they bring the house. She offered to meet them and bring them a new way. The driver said he JUST got the PennDOT permit yesterday. He bought and paid for hit. This explains why they kept postponing. They didn't have the permit. Liars. The said they will be here tomorrow. The first pc will be brought and the onsite guys will prep it. He will return for the second pc and it will be completed Thursday.

We received a call from LVMH asking that we sign the checks today Wednesday 4/25. They implied that they will not finish our home unless we sign the checks. We already have an appointment with them Thursday with the bank person. 4/25/18 They showed up on Thursday to work. We gave them a signed check for 90% of the remainder. 10% will be held until all work is done. They told us 2 days tops. Starting the 28th and finishing May 31. We notified them on the 31st that the refrigerator was scratched and dented badly. We sent them photos. We gave them a list of things that we found damaged.

5/2/18 It is Wednesday. 5/2 and the house is not done yet, the inside is a mess the property is all tore up and there is no new fridge, the property is still all torn up and the skirting isn’t on yet. We have waited for 4 months and we spent thousands of dollars in accommodations, storage, and kennel bills. We just want it done.

AGAIN this is the worst experience of our entire lives. Imagine you were homeless although we had living arrangements, we put a lot of people in discomfort. Please know that this has happened and maybe you can prevent it. Read the Negative Reviews on Lebanon Valley Homes Website and Facebook pages, there are many in similar situations. Why will nobody from your company hear this? I have complained several times online. We are stressed, exhausted and tired physically and mentally.

All CPVC plumbing entering the home from beneath was installed haphazardly at angles. NONE of the runs were perpendicular to the floor. Under the vinyl flooring there were places where the adhesive was applied in gobs. Some of it was still not hardened after 15 years! ~20% of the staples holding the Sheetrock were not shot into studs. Studs were not 2x4 but 2x2.5 inches. Plumbing fixtures are of the cheapest plastic variety known to man. Paint on the exterior doors literally peeled off. Escutcheons were not securely affixed to surround walls creating interior wall leaks. Tubs and surrounds are made of extremely thin plastic. Easily punctured.

A few days later my wife received a call from a Beatriz Martinez out of the Waco, TX plant and was told that we needed to send them photographs of some of the items listed. One of the issues that they wanted proof of was that we had paid an extra $150 to have all the ceiling fixtures braced for ceiling fans because when I installed the first fan in the master bedroom it fell out of the ceiling so I checked all the other rooms and found out that none of the electrical boxes had been attached to the 2 x 4, their idea of bracing, that they had installed above each cut out for the ceiling fixtures.

Well I had already attached all of the boxes myself so I could install the fans that we had purchased, (we didn't want the cheap excuse for ceiling fans that they offer so we bought our own) because I wasn't going to wait to complete our list and go without the ceiling fans for a couple of months. Well since "I" fixed them myself they would not take my word that they were not braced and basically have refused to refund the $150 that we paid to have ceiling fan braces installed which I assumed when you pay $150 for braces you are going to get actual ceiling fan braces not a piece of scrap 2x4.

That's four rooms, approximately 8' of 2x4 for $150, man lumber has really gone up in Waco. The next issue was that the vent above the range had a flapper missing to the outside so you could look up under the range hood and see daylight coming in and on top of that any dust or any flying insect can come into our home, such as wasp and yellow jackets, which we have a lot of those in Oklahoma and of course they wanted photos of that.

The next issue among many others that there is not enough room in this review to list, was that we had vinyl windows installed and one of them in the dining area would not open and after I had examined it I found that the whole frame was cracked and therefore would not open. Oh yes photos was needed of that too. Just a few more items that I will list is that we had linoleum installed in all bathrooms, living room, dining room and kitchen that came with several dents and depressions in it that was obviously done when their awesome building crew was constructing our cracker box and yes photos were needed of that. Well with that all said after list and photos were sent in my wife received a call from some fella named Eric and he told her a date and time that his "crew" would be out to make all the repairs.

So when that date arrived two individuals who spoke very little English arrived with "THE LIST" which had about seven items to repair, nowhere near the forty some odd items we had on our list, in which they stated, "Oh we know nothing about all that. We are here to fix the caulking issues" and some of the cleaning issues that was on our list and that was all they were suppose to do.

So anyway to make a very long story short, this is now September. I still have not received an answer on my $150 I paid for the ceiling braces, the only way that they can fix the linoleum is to cut the sections out that are damaged and splice in pieces which we told them no way we paid for new linoleum not cobbed up linoleum, and my outside vent to the range hood is still missing which they have come out on four different occasions to replace but don't bring the part, can't figure out why this Eric fella would call and say he's sending a "crew", his two non English speaking individuals, to replace an item that they don't have. Oh yes they did replace the window but it took the "crew" two trips because the first trip they brought the wrong size window.

We have contacted the people at Fleetwood so many times that the Beatriz lady will no longer speak with my wife. She has turned us over to some so called manager that I can't recall his name or I would mention you sir and that last time my wife talked to Beatriz she told my wife, very rudely, that we were being too difficult so she could no longer work with us, that is why we contact this manager fella, man I wish I could remember his name so he could get some notoriety also.

Oh yes after we were turned over to Mr.? he wanted photos again. Go figure. Anyway if you are looking into purchasing a Fleetwood mobile home DON'T unless you really like frustration, sleepless nights, aggravation, etc. Customer service is non-existing, and quality well there is none. Appliances were nice, oh wait a minute we purchased those ourselves because we didn't like what was offered so forget I said that.

I hope someday that there will be a class action lawsuit filed against Fleetwood. I would definitely join in on it, don't really care if I got anything out of it but something needs to be done to a company that basically sells you an item and will not stand behind the item they sell. I would get an attorney myself but can't afford one since I have so many repairs to do on this so called home. Again if you are looking at a Fleetwood to purchase run away as fast as you can.

It has now been 1 year, I never heard from the company again after signing up with them. I checked in with them in December (6 months), letting them know they were a "scam". I was told that they had a full year and it certainly was not a "scam". Now, no one will return my phone calls or emails. I actually called their "sales" department, if you press 1 for sales someone actually answers the phone. They said the department that issues the credits was "out to lunch". I asked to have them call me within the hour, no one has ever called me back!! And now that they have my phone number they won't answer my phone calls! DO NOT SIGN UP WITH FLEETWOOD... This is a scam!! They will take your $400 and not give you any listings and they will not give you your money back!!! 1-224-534-5010 is their current office number if they happen to call you from this number.