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The water heater hose was not crimped @ the factory. When the water was turned on 3 rooms were flooded. The pipes under the kitchen sink were not attached to the drain. The cracked ceilings looked worse after being repaired twice. Three corners of the tile shower cracked and had to be grouted. It’s hard to understand how some of the issues we have encountered were not addressed during the inspection process at the factory. Very frustrating when you spend so much money on a new home and constantly finding poor craftsmanship. The above mentioned are only a few of the issues we have been and still are dealing with. Please beware of Fleetwood Homes and be sure to do your homework before you make a costly mistake.
I quit this job after 2+ weeks after finding out that a good number of the employees were illegal immigrants and instead of a paycheck or direct deposit they were given the option of receiving a prepaid Visa card. This company is the root of the problem in America. I won't even mention the horrible quality control and pushing manufactured homes out for delivery that were some of the poorest constructed manufactured homes I have ever seen in decades as a carpenter. Thank God I found a new job with a fantastic company that values quality and honest hard work from legitimate employees. I have no personal or business relationship with this company so, my review is well within the guidelines of Consumer Affairs.
Ordered home in Feb. 2018 - was not told home to be del. Sept. 2018. Installers did lousy work, took out neighbor mailbox didn't replace, urinated on neighbor's driveway, left debris to blow in neighbors' yards, came out to do some repairs that are not acceptable. Now can't get date for many items on punch list to be repaired, (not even a date). Now Oct.19, 2018 can't move in?
Paid for R-30 insulation upgrade. Parts of our home are hotter in the summer and colder in the winter. We thought there was a crimp in the duct run. After over a year and 1/2 of complaining, Fleetwood finally sent someone to check it out. He removed a section of our roof and to our amazement in some places there was NO insulation, in some places 1 to 2 inches MAX. If there had of been no insulation anywhere, we would conclude that it just got missed on the production line, but the fact that there was SOME tells us that they just didn't care. Which makes us question whether we got the other "upgrades" we paid for that are not in view. Also makes us wonder how many other folks are devoid of insulation, thinking they received what they paid for. Could it be class-action suit time?
There are other issues too numerous to name in this review, but we felt it was important to let folks know about the insulation issue. Even after we sent pictures of the missing insulation, it took a week to get a response. Not an apology. In fact, we haven't received an apology for ANY of the things that have gone awry in our home. The response we got was they "are looking for a company to reinsulate and WHEN they locate one, they'll let us know." That's it. In other words, don't bother us. We'll let YOU know. A year and a half we've been paying for energy in a home devoid of ceiling insulation. How much, if any, insulation do we have in our walls? How would we even know?
So, long story short, if you are thinking of buying a mobile home, think long and hard before you buy a Fleetwood. We love the layout of our home. It's very pretty and gives us what we need. We loved our sales team. Some of the repair subcontractors were very professional and did a good job WHEN THEY WERE FINALLY SENT OUT. Fleetwood company customer service is completely lacking. It's because of the subcontractors that were sent out and the sales team that we gave ONE STAR. The floorplan would get 5 stars. Fleetwood corporation would get NO STARS.
Purchased it (mobile home) in 2017. Right at the start started having problems. Factory would come out fix at it, usually the people that came out were very unprofessional, If it wasn't in the list to fix you could forget it. They wouldn't even touch it, they acted like it killed them to have to work on it. My thoughts, "That is your job, I am expected where I work to do mine." Now they are saying it's been over a year. It's out of warranty.
True but had you fixed all the problems the first couple of times you came out instead of goofing off & half fixing it, I could send an email with a list it would take them months to respond & set up a day to come out. They wouldn't call a day ahead so someone could be there. Me & my husband work so we could not just sit at the house waiting on them just to show up. Sometimes it was 3 or 5 months before they came out, just very dissatisfied with them. Paid so much for a new home & you walk across my floors. They creak like it's a 50 year old house.
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Just purchased this Fleetwood March 2018, we have nothing but problems with workmanship. Everything falling apart. Cannot get good people from Fleetwood to fix everything as it should be. Keep in mind this is just my husband & I & we take very good care of this home. They send people out with just a bandaid fix & that's it or they come to fix something & it looks worse. What is wrong with this company. We owned a Fleetwood back in 1995 & it was great. Still have this. They don't do white appliances anymore which I think should be the consumer's choice since you are paying for this.
Just sloppy workmanship, nails, strips falling off the walls. Bad floors & they are not standing by their warranty. We just want what we paid for, no bells or whistles. But not a quick fix, new is new not bandaid fixes. No return calls, nothing. This is factory expo in Lafayette, Tn as well. We do not enjoy this home. It is very depressing because we trusted this company. We either want this home fixed right or we have no choice but to involve an attorney, & that is a shame.
We purchased a new home in 2015. The home had workmanship problems from the start like exposed nails in all the window frames, cracks in the walls in all the rooms, cracks in the ceilings, paint on the floors and on the woodwork, cracked mirror frames in the master bathroom, cracked and pitted granite counters, the molding was not correctly mitered. The list is endless. I called the manufacture and had to threaten a lawsuit to get them to send someone out to fix these things. They never did a walk thru with us after we purchased which was the fault of the dealer. We purchased an on demand hot water that would not furnish hot water to the back of the house and had to fight with them to send a plumber out to fix that. We were told that they had never installed on in a large home like ours. I think that we should have been told that.
After one year and a half years, our roof started leaking. I called and they told me it was on us because our warranty had expired after one year. A roof should last for more than one year. We had a roofer come and re-roof a portion of the roof and they found nails in areas that they should not have been which is what caused the leaks. Most of the nails were put in at the factory.
We were not treated very nice and I would not recommend anyone buying from Fleetwood. We purchased our home with the installation for $195,000. We should have had a nice home for that price. They are disrespectful and do not stand by their product. It is a real shame. It will cost us thousands of dollars to repair everything that is wrong with our new home. The carpet is already in need of replacing as is the vinyl. We purchase this home for retirement. Now we have to work part-time jobs to fix things.
Do yourself a favor and stay away from Fleetwood homes. They just aren't on par with Palm Harbor style homes. When they installed the AC duct in this (2002) double wide it's touching the floor beams and it rotted out all the wood. Almost all the floors have to be redone. I even took pictures to show the laziness of the quality of work. They also use particle board. Useless cheap particle board just to save a couple of bucks. The house completely feels cheap compared to my parents Palm Harbor home. The reason I purchased this house is because I thought it was a Palm Harbor Home in the Google listing. Come to find out during closing time it was a Fleetwood. Seriously you've been warned!!! Even the new models are like this. They cut Corners to save money. Don't be a victim as well. The sunroof in the bathroom leaks water as well. During rain time the roof is caving in.
Purchased a new Double wide Fleetwood in 1998 and had many issues with bad construction, things omitted and lack of quality. Helped my Son purchase another new double wide home in Nov. 2010 and again having issues with bad quality and lack of any warranty backup. These homes are inferior from the plant. Screws under new vinyl, twisted board inside wall, told extra insulation and then no extra insulation or upgrading after delivery, really crappy setup also including skirting with very few screws that blew off the first time the wind blew. Very bad experience both times from the manufacture and from the sales people. Vents from the exhaust fan were not even vented thru the roof and thus ruined the whole ceiling in the laundry room (which they said they would not replace because it was not their fault!!). I will never buy another Fleetwood home and advise anyone considering one to run away and check reviews on another brand.
My name is Brian. We signed on with Lebanon Valley January 31st. Since then it has been a nightmare. Now we do live on the side of a mountain so it was never a perfect situation. Right away we explained that to them that it is not easy to deal with. They started off by saying it was not a problem and that they have many years of experience. We really liked a lot model and they agreed to sell it to us as it sat. It has all upgraded features and it was nice. We bought a plot of land at the base of the Tuscarora Mountain and it had a 20-year-old single-wide trailer. They agreed to pull it off and dispose of it. The purchase was to include all services, delivery set up, footer dug and poured, setting up all the utilities and plumbing etc... There was also a crane available if we needed it. (Their advertisement stated that) We gave them $5000.00.
I pushed on them to send someone up to do a site survey more than 3-4 times. Their response was we will be fine. We expressed that this was not a normal job. They Google Earthed it and we sent them pictures. That being done they still felt it would be no problem. The pictures show 3 trees that we felt were going to be in the way. They said we did not need to touch them. They finally agreed to send someone up. He came to the site did a few measurements walked around and he called back to Dale with an update. I asked the guy if we had to take the 34-foot deck down and he said as long as it wasn't attached to the trailer it would be ok. We had a power box very close to the front of the trailer. He said it was not a problem he has been doing this for 25 years.
So today they came to dig the footers and figured out the property isn't graded and that we need to have 4 tri-axle trucks of dry dirt brought in and graded before that will proceed. We need to pay for that. He never surveyed the land. It turned out to be 9 triaxles of dirt and shale costing us $2100. He called the bank for a draw of $10,000 dollars in order to continue with the transaction. He wanted $3500 for the footers, the rest to pay for the old trailer removal. He never told us we were paying for that. He sold the old trailer and is in a contract for it but the bank holds the title to it. He is a snake, he lacks every ounce of compassion and customer service there is. He doesn't want to do the right thing unless he is getting paid. He actually said everything he has been doing has been for our benefit. That is the short story. There is 2 months of crap I can’t even begin to go into.
It is now April 23rd. No house. They keep changing the delivery of the house due to weather. We had 3 perfect weather days last week, NO house. They said today, we contacted them yesterday and they said Tuesday now, weather permitting. There is a 50% chance of rain Tuesday, Wednesday, and maybe Thursday which would mean yet another week. We mentioned that and their person said "let's pray it doesn't rain". It is has been costing us $10.00 a day to keep our cat in a kennel, it going on a month or more now. Our other 2 pets are with family, costing them money to take care of. We have lived with my mother-in-law. At a hotel, and now with my son and his wife.
4/23/18 Pam called to let them know PennDOT will be blocking the road tomorrow possibly when they bring the house. She offered to meet them and bring them a new way. The driver said he JUST got the PennDOT permit yesterday. He bought and paid for hit. This explains why they kept postponing. They didn't have the permit. Liars. The said they will be here tomorrow. The first pc will be brought and the onsite guys will prep it. He will return for the second pc and it will be completed Thursday.
We received a call from LVMH asking that we sign the checks today Wednesday 4/25. They implied that they will not finish our home unless we sign the checks. We already have an appointment with them Thursday with the bank person. 4/25/18 They showed up on Thursday to work. We gave them a signed check for 90% of the remainder. 10% will be held until all work is done. They told us 2 days tops. Starting the 28th and finishing May 31. We notified them on the 31st that the refrigerator was scratched and dented badly. We sent them photos. We gave them a list of things that we found damaged.
5/2/18 It is Wednesday. 5/2 and the house is not done yet, the inside is a mess the property is all tore up and there is no new fridge, the property is still all torn up and the skirting isn’t on yet. We have waited for 4 months and we spent thousands of dollars in accommodations, storage, and kennel bills. We just want it done.
AGAIN this is the worst experience of our entire lives. Imagine you were homeless although we had living arrangements, we put a lot of people in discomfort. Please know that this has happened and maybe you can prevent it. Read the Negative Reviews on Lebanon Valley Homes Website and Facebook pages, there are many in similar situations. Why will nobody from your company hear this? I have complained several times online. We are stressed, exhausted and tired physically and mentally.
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