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Reviewed Sept. 13, 2023
I'm not going to do a lengthy review. Our experience was just like Brian's Wesley Chapel FL. What he wrote was just like the experience my husband and I had. We bought a house in TX from Pulte. We were VERY Please. We loved the whole experience. They fixed the issues we had right away. Then we moved to FL. Been here for 10 years and now we have to move back to TX again. My husband found Centex homes in Elizabeth Cree. Very nice house. We were both happy. But then the lies started, the paperwork was a nightmare. Then my husband did the final walk through and that was it. We bowed out of the house. WAY too many issues with the house. They put steel panels behind the sheetrock and the molding was starting to bow out, they didn't clean the garage floor, the cement outside of the back door didn't go right up to the house. There was a space between the house and the step to go outside the door. And many other issues.
They claimed they were going to fix the issue, but the only thing they fixed was the cabinet that they put a hole in. My husband talked with someone at work who knows about construction and he said you have to remove the drywall to fix the issue we saw. I know they will not do that to fix it correctly. I told my husband no we can't buy this house unless they fix it correctly. We were supposed to close on the house 9/15/23 so we think they rushed to get the house done. Then they had the nerve to ask my husband to sign the paperwork that the house was in good condition after the walk through.
I'm sorry that all of these people bought these houses and now have major issues with them. I'm also very sad that we have experience these issues when we had such a great experience with our first house with Pulte. Thank you I hope everyone listens to all of us and not buy a house with them unless they fix everything correctly.
Reviewed July 31, 2023
Centex Homes... After working from home 1 day a week for 4 months, the cheap vinyl flooring has come unglued. It's not covered under warranty and is considered wear and tear. It's very cheap material. They didn't even bother to put a backsplash around the master bathtub (an upgrade) and caused water damage. The lip is very short around the top of the tub. We are the ones responsible for adding something to protect the wall. The garden tub is very shallow, but wide, and sits on top of cold cement. We can't soak in it. In the winter, the bottom is cold with no layer of insulation between the cement and the tub that we paid extra for. It feels like everything was made as cheaply as possible. It's as if we all were lucky to get granite countertops.
If we had to buy a house again, we would buy an older home with bigger rooms, more yard, and a home that already had fans, a garage door opener, grass in the backyard, fire alarms with batteries that work longer than a few months, electric outlets that allowed us to plug things in, carpet that wasn't showing wear after 8 months, and so many other things. You will get the bare minimum for a high price. You won't realize it until you're already living there. It's also the little things like the garage door handle that is so painful to use to lift and close. You need to buy your own since there isn't a garage door opener. There's no room to park on the street because the houses are too close together. We wish we could afford to sell the house and buy somewhere else. Zero amenities! There should be a pool. I want to mention the flooring again... it's the worst cheap flooring that I have ever seen in my life!!! The homes are overpriced.
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Reviewed May 25, 2023
Our experience from the start was just a disaster and just seems to continue. From the start of even talking to a representative from Pulte there has always been misinformation and miscommunication. There was an argument between the two sales reps about who first helped us. We were not even allowed to talk to our original sales rep after a fuss was made about who was helping us.
The rep we were forced to go with had not been there long and was not as helpful as the other. From the beginning they were always pushing the sale (saying the incentives are about to end), if not for our realtor we probably would have walked away from the deal. Which I wish I had at this point. The next step as far as financing went was a disaster, we were locked in to only find out we did qualify for a conventional loan. We had to fight to get this loan not even knowing to the last day of signing it was gonna happen.
We were told by the sales person that the conventional loan was no longer available with the incentives. Then later the loan officer saying it was still available, they did not share this information until we were locked into a FHALoan. After several weeks they finally said we could get the conventional only to find out it was not for sure, because our spot had been given to someone else. We finally got the conventional loan, but only after a lot of back and forth argument. We were not even fully accepted for the loan until closing day. So this was very nerve-racking up to the last second.
Now we are in the home and tons of things that were marked in the inspection have not been completed. Our construction manager said he would personally fix them, which talking to other home owners on our development is not a good thing. Several stories about our cm making things worse in the homes when he tried to “fix“ them himself. There are some instances where he also removed tape marking areas of Sheetrock, paint, and flooring mistakes. Our upstairs guest bedroom slants significantly when you walk into it. Another thing that he said he tried to fix. There is a whole area of just bad painting and Sheetrock going up the stairs that needs to be fixed.
At this to say we have tried submitting these things to the customer service website to only be told we would have to wait like 8 or 9 months. This is supposedly referring to the 1 year warranty on workmanship, which I could understand if these are new problems we face after we moved in, but we have what feels like a used home at the moment. I have tried to contact our original warranty to person to no avail. I finally had to contact the air conditioner people myself to get a coil replaced along with other things fixed on the ac unit.
My biggest thing right now is that it would seem that the construction manager has the biggest blame for allowing the shoddy work and not completing what he said he would. We are trying to figure out our next steps, because we don’t want to wait to get these things fixed for fear of other excuses of why they can’t be fixed and they are done with the development of the property.
Reviewed May 7, 2023
It's one thing to experience faulty issues during a build, but not being honest is another. Not only did the inspector found 5 leaks but we the sales agent blatantly lied about adding blinds to the house. We asked several times if blinds were included or offered as an option, we were told no. Well it appears there were changes to their package upgrade after we went under contract. And it's ok if that is the case, but to blatantly lie stating we did ask, I'm very bothered by this level of dishonesty. I've lost trust in Pulte/Centex. High recommend a final inspection and record communication.
Reviewed Aug. 20, 2022
I was sold a home with a water leak. My bill is close to 1k monthly and Centex doesn't want to help. Use caution as buying a house should be a good experience not a nightmare like I am dealing with. They build these home so fast which is fine as long as when something is wrong they stand by it. 3 months of 1k water bills and I don't know what to do. I am a single guy who lives a alone. I am not a water abuser. Be careful and stay away. Forbes Crossing Centex Homes in Houston Texas. "Sad Home owner."
Reviewed June 9, 2022
Working with Centex Homes has been nothing but a nightmare; if considering this builder, please read this first. We were very excited to be building our new home near Tampa with Centex, we used them to build a home in Northern Illinois about 14 years ago and had no issues. I am not sure if it’s because Pulte took them over or the fact that our area has the absolute worst construction managers I have ever worked with. The building process started out great, but about halfway through we could tell something changed with our construction manager.
We lived about 15 minutes from our build and drove by at least once a week. I noticed that the new sod was not getting watered, and that the sprinkler system was not even plugged in. I contacted the construction manager who flat out lied and said it was because of a recent freeze and it would come back nice and green by closing. We ended up closing with a dead yard. We were told we had to accept the lawn the way it was and that if it did not come back in 30 days they would replace it. Well, it never came back; it didn’t help that during our initial walk through we found several sprinkler heads that did not work or were watering the dirt next door.
It has now been almost 90 days and the sod has yet to be replaced. The grass is an eye sore; we got a violation notice for a poorly maintained lawn, and have been told we are not a priority because they need to concentrate on new homes both with this builder and others. This was just the tip of the iceberg with the issues we have dealt with. The carpet in the family room right as you walk in was two different colors, there was a patch that was a third color and shaped as a hexagon in one part of the room. The carpet in the loft had and still has a large lump that is the entire width of the loft, we were told they are allowed a certain level of error and that this fell within that, so they do not need to fix it; it is easily a trip hazard.
The carpet in the master bedroom was also two different colors and the best part of all, the painters spilled a can of paint on the stairs and the construction manager did not want to clean it up. It is still crunchy where this happened. There was a two-paddle light switch that was fully mudded and taped into the wall, the cover and all. All you could see were the paddles themselves. Our cabinets were scratched up, the dishwasher was not connected, the kitchen sink leaks, and several windows did not open all the way. They had the wrong window installed on the second floor, we were missing most of our screens, and had holes in the shingles on the roof. There were nails sticking out of the trim that we told the construction manager about and all he did was pull them, not bothering to fill or paint the wholes.
We had a light on the second floor that would not turn off, the closet doors were not secured, and the master door was so far off the door wouldn’t shut without excessive force. Outside there was white glue calk all over the roof seen from the second floor and on the siding. The water line for the fridge had the threads faced the inside of the wall, making it so you could not connect a water line. The construction manager said he didn’t think it could be fixed and was going to leave it if I didn’t push the issue with him.
After working with the construction manager for a bit I came to understand where part of the problem lied, and we are not alone. Everyone we have spoken with in our neighborhood has had numerous problems as well. As we created our list during the first walk through prior to closing, there were several things the CM was not adding. He said they were minor things that he would fix himself, and they don’t put the list. When we came for our final walk through, hardly a thing had been fixed. We initially refused to sign off on the list of issues but were supposed to close in a couple hours.
The construction manager told us it was common practice that the remaining issues would be handled by after closing warranty, the CM even went as far as typing up an email, showing us this email, and then deleting it never sending it to the warranty manager. We were very apprehensive about signing but he reassured us and begged us to sign it, so we did. What a mistake that was! We contacted the warranty manager to find out it was all a lie and we had been conned into signing the documents. All of the issues we had were supposed to be fixed and handled prior to closing.
We were very blessed with the warranty manager, however, who had really gone to bat to get most of the issues resolved even though it was not supposed to be her job to do so. There are still some issues that she has not been able to get resolved. We were one of the first houses to close in our pod, after seeing the lack of oversight I completely understand how the issues come about. First off, the workers are sub-contractors of the sub-contractors, they drink on the job, there are always crushed beer cans around the homes under construction. The worst part is the CM knows about this but does nothing about it. In Florida it rains a lot, the windows are left open 24 hours a day rain or shine on the houses.
I mentioned to the CM that a fully dry walled home behind us had its windows open all Memorial Day weekend and it rained a lot, his exact words were “it's not my house” and left the windows open for several more days over which we had heavy rains. One of the worst experiences we encountered was the painters next door spray painted the under-construction home on a windy day. The paint and primer covered our car, side of the house, soffits, patio furniture, grill, A/C unit, and anything else that was down wind. I contacted the CM who met me at the house with the painting company. However, not a word was said, not even an apology. We then found out it was a sub-contractor of the main painter.
The sub-contractor is refusing to take ownership and won’t even give the contact info or company name. Now I am forced to hire an attorney to get this resolved, and of course Centex is not offering any help. What should have been an extremely happy time in our lives has been nothing but stress and disappointment. I do really want to stress, the only saving grace in this experience has been the wonderful warranty consultant who has gone out of her way to try and make what she can right. Please, Please Please, consider another builder!
Reviewed April 1, 2022
We purchased our home in 2007 by 2017, our driveway was sinking and now it's just bad. I don't understand how can a company do that to our property. Not all driveways have the same issue but so many do in our subdivision. I can't imagine spending thousands of dollars for a mistake the company did. They didn't prepare the soil before concrete. If I could do something please let me know. I would like to get them to help me some way. I don't know if I should pick up signatures to receive some attention on this matter.
Updated review: March 10, 2022
I must update my review. Centex got immediately in touch and had a plumber come out the next day to resolve our water issue. We are extremely grateful for the quick response time in getting our hot water and water pressure resolved. Thanks for helping to make this right.
Original Review: March 8, 2022
Just got moved in to our brand new house two days ago and we realized we have no hot water anywhere in the house except for our guest bathroom sink. Also, what is supposed to be the "hot" side has no water pressure. We call Centex the following day and they send someone out who "restores" the hot water. However he mentioned this needed a technician as the hot/cold were mixed up in the guest bathroom, the kitchen faucet needs to be replaced and the water pressure issues are probably due to some kind of block somewhere. He says they will schedule with us the following day. Turns out we aren't getting a technician out here for at least 2.5 weeks. We now have hot water in our guest bathroom, but everywhere else still doesn't seem to be working along with our water pressure. Really disappointed that this is my first experience buying new and my home isn't functioning properly from day 1.
Reviewed Sept. 29, 2021
I intended to purchase a new build at ** in the Estrella Subdivision. I am sharing my experience with Pulte Mortgage, PGP Title, and Centex. Pulte Mortgage - They claimed to be so busy that I had to wait a month for an appointment and even longer for a follow-up. I spoke with Zach ** , loan consultant, who could not update the incorrect information he entered on the loan application. I asked more than once. I was frustrated and felt dismissed when asking questions. Pulte Mortgage would not lock in my rate. They kept changing the rate and their fees. By the time the home was built, which would have been eight months, I would not benefit from using them. Therefore, I didn't proceed with them as my mortgage provider. I left that supposed 8k in savings on the table out of frustration. Even months after my Pulte Mortgage rep knew I was not using them, I was still receiving emails from him and Pulte Mortgage as though I were.
PGP Title - I called them because Chance **, New Home Sales Consultant, said it would be smoother using them. I did not receive a callback. I followed up with Chance, and he reached out to PGP Title. Again, I never received a callback. Eventually, I did receive an email from Jennifer **, escrow officer, where the information was based on my using Pulte Mortgage. I felt that despite this all being one umbrella company, the representatives in the divisions do not talk to each other or cannot view the information as they should. That is the main benefit of using a one-stop-shop. Chance did take some time to update the contract. I had to ask a few times.
Centex: The framing was done. I noticed some damaged lumber and wanted that addressed. I let Tyler, the on-site construction manager, and Chance know. No response. Upon my follow-up, Tyler dismissed me, saying it was not damaged and said they were knots. My realtor told them I wanted everything fixed and the construction to be stopped so Centex could address the issues. Chance said that they were not going to fix it. I drove by the house and realized that Centex continued construction by installing sheathing that covered up the problems despite my concerns. I had a framing inspection done, and I'm so grateful for that because he noticed more issues. This house should not have even passed inspection.
Pictures are worth 1000 words, so you can see the lumber that has mold in it. All the nails that weren't fully flush with the wood. More than 50% of the wood used was damaged. The column for the patio is not fully supported on the concrete. They were drinking on the job. There were Beer cans all over the place. They knew my framing inspection was scheduled and didn't have the decency to remove the beer cans. This was more confirmation of their carelessness and how entitled they felt to selling this house.
Eventually, a meeting was scheduled about the way forward involving my realtor, Tyler, Chance, and Lou ** (Not sure of the spelling), the head construction manager for the east side of San Antonio. Unfortunately, he denied most of the findings, my licensed home inspector noticed. Furthermore, Centex refused to fix all the significant issues. Therefore, I did not proceed with the home purchase due to the below-par construction of the home. I'm disappointed. I'm frustrated about my wasted time and the poor customer service I received from Pulte Mortgage, Pulte Title, and Centex. This experience is unacceptable. I hope this is not the norm, but I will not use Pulte/Centex services again. I am so sorry for whoever purchased **.
Reviewed Sept. 15, 2021
Would give 0 stars if was an option. We started the home buying process in February 2021. We set an appointment for noon on a Saturday. The sales agent didn't show up until 12:30 and stated she had no appointments that day, even though she was copied on the meeting invite. We selected a floor plan and cabinet/flooring package and were advised we were 20th on the waiting list. She email for several months and the wait consistently extended. We were then told we could not go under contract until the house is at sheetrock stage. We were advised this would happen in September and provided an address.
Roughly 2 weeks prior to sheetrock stage we received an email stating we were no longer in line for this property and it would go to a bidding process. This was a huge waste of time and house prices have gone up 20% in the area in the last 8 months. This was however a blessing in disguise as we have seen other reviews and put a house that better meets our needs under contract.
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