Centex Homes

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Centex Homes Reviews

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    How do I know I can trust these reviews about Centex Homes?
    • 4,464,628 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceInstallation & SetupStaff

    Reviewed May 16, 2024

    During the signing they were suppose to repaint the stair Mantle, repaint the outside of front door, fix floors. The windows have separation on the corners. The fence was not properly installed. The post were barely in the ground causing it to lean after one year. Once we signed the Centex representative quit responding and didn't fix anything that was promised. House was poorly built and customer service is a joke.

    Customer Service

    Reviewed April 22, 2024

    Everything promised at the 1 year mark been nothing but a big lie. I was contacted to have my 1 year service done as previously indicated during my build and at time of closing. I had 1 whole week off, which was sufficient time to have all nail pop ups and other major issues addressed and fixed. The individual coordinating this was happy to schedule everything within that week and sent me several emails with the fixes scheduled for each day. Like another reviewer stated, the work is half ass done! That is NOT an understatement by any means.

    There were 3 separate fixes on day 1. The service guy caulked the area which took less than 3 minutes and no one showed up for another 2 days after I spoke with my builder. The 2nd service is half done and no one has completed the remaining tasks since. A text message was sent to the coordinator and the confirmation is someone will be there on Friday April 19th 2024. It's been a no call, no show since this started. One section of the garage is separating from the nail used and the coordinator photographed the area after having an OMG moment, yet still no call, no show. This is not intended to sway anyone in a particular direction or another but this review is based on my experience. Would I recommend Centex based on my experience, NO!

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      Customer ServiceInstallation & SetupCoverage

      Reviewed Dec. 19, 2023

      Centex homes are poor quality and while there is a warranty, dealing with them is horrible. The customer service is horrible and the work to complete tickets is left half finished. I had a window that was installed wrong. It took months to fix and they never came back to complete the job. When I filled out another ticket they said I did not answer when they called and they closed the ticket. I did not receive a call or a voicemail. Now I am having a plumbing performance issue, which is stated as covered in the warranty and they are trying to get out of it.


      Reviewed July 31, 2023

      Centex Homes... After working from home 1 day a week for 4 months, the cheap vinyl flooring has come unglued. It's not covered under warranty and is considered wear and tear. It's very cheap material. They didn't even bother to put a backsplash around the master bathtub (an upgrade) and caused water damage. The lip is very short around the top of the tub. We are the ones responsible for adding something to protect the wall. The garden tub is very shallow, but wide, and sits on top of cold cement. We can't soak in it. In the winter, the bottom is cold with no layer of insulation between the cement and the tub that we paid extra for. It feels like everything was made as cheaply as possible. It's as if we all were lucky to get granite countertops.

      If we had to buy a house again, we would buy an older home with bigger rooms, more yard, and a home that already had fans, a garage door opener, grass in the backyard, fire alarms with batteries that work longer than a few months, electric outlets that allowed us to plug things in, carpet that wasn't showing wear after 8 months, and so many other things. You will get the bare minimum for a high price. You won't realize it until you're already living there. It's also the little things like the garage door handle that is so painful to use to lift and close. You need to buy your own since there isn't a garage door opener. There's no room to park on the street because the houses are too close together. We wish we could afford to sell the house and buy somewhere else. Zero amenities! There should be a pool. I want to mention the flooring again... it's the worst cheap flooring that I have ever seen in my life!!! The homes are overpriced.

      Customer ServiceSales & MarketingStaff

      Reviewed May 25, 2023

      Our experience from the start was just a disaster and just seems to continue. From the start of even talking to a representative from Pulte there has always been misinformation and miscommunication. There was an argument between the two sales reps about who first helped us. We were not even allowed to talk to our original sales rep after a fuss was made about who was helping us.

      The rep we were forced to go with had not been there long and was not as helpful as the other. From the beginning they were always pushing the sale (saying the incentives are about to end), if not for our realtor we probably would have walked away from the deal. Which I wish I had at this point. The next step as far as financing went was a disaster, we were locked in to only find out we did qualify for a conventional loan. We had to fight to get this loan not even knowing to the last day of signing it was gonna happen.

      We were told by the sales person that the conventional loan was no longer available with the incentives. Then later the loan officer saying it was still available, they did not share this information until we were locked into a FHALoan. After several weeks they finally said we could get the conventional only to find out it was not for sure, because our spot had been given to someone else. We finally got the conventional loan, but only after a lot of back and forth argument. We were not even fully accepted for the loan until closing day. So this was very nerve-racking up to the last second.

      Now we are in the home and tons of things that were marked in the inspection have not been completed. Our construction manager said he would personally fix them, which talking to other home owners on our development is not a good thing. Several stories about our cm making things worse in the homes when he tried to “fix“ them himself. There are some instances where he also removed tape marking areas of Sheetrock, paint, and flooring mistakes. Our upstairs guest bedroom slants significantly when you walk into it. Another thing that he said he tried to fix. There is a whole area of just bad painting and Sheetrock going up the stairs that needs to be fixed.

      At this to say we have tried submitting these things to the customer service website to only be told we would have to wait like 8 or 9 months. This is supposedly referring to the 1 year warranty on workmanship, which I could understand if these are new problems we face after we moved in, but we have what feels like a used home at the moment. I have tried to contact our original warranty to person to no avail. I finally had to contact the air conditioner people myself to get a coil replaced along with other things fixed on the ac unit.

      My biggest thing right now is that it would seem that the construction manager has the biggest blame for allowing the shoddy work and not completing what he said he would. We are trying to figure out our next steps, because we don’t want to wait to get these things fixed for fear of other excuses of why they can’t be fixed and they are done with the development of the property.

      Customer ServiceStaff

      Reviewed May 7, 2023

      It's one thing to experience faulty issues during a build, but not being honest is another. Not only did the inspector found 5 leaks but we the sales agent blatantly lied about adding blinds to the house. We asked several times if blinds were included or offered as an option, we were told no. Well it appears there were changes to their package upgrade after we went under contract. And it's ok if that is the case, but to blatantly lie stating we did ask, I'm very bothered by this level of dishonesty. I've lost trust in Pulte/Centex. High recommend a final inspection and record communication.

      Punctuality & Speed

      Reviewed Aug. 20, 2022

      I was sold a home with a water leak. My bill is close to 1k monthly and Centex doesn't want to help. Use caution as buying a house should be a good experience not a nightmare like I am dealing with. They build these home so fast which is fine as long as when something is wrong they stand by it. 3 months of 1k water bills and I don't know what to do. I am a single guy who lives a alone. I am not a water abuser. Be careful and stay away. Forbes Crossing Centex Homes in Houston Texas. "Sad Home owner."

      Customer ServiceInstallation & SetupCoverageStaff

      Reviewed June 9, 2022

      Working with Centex Homes has been nothing but a nightmare; if considering this builder, please read this first. We were very excited to be building our new home near Tampa with Centex, we used them to build a home in Northern Illinois about 14 years ago and had no issues. I am not sure if it’s because Pulte took them over or the fact that our area has the absolute worst construction managers I have ever worked with. The building process started out great, but about halfway through we could tell something changed with our construction manager.

      We lived about 15 minutes from our build and drove by at least once a week. I noticed that the new sod was not getting watered, and that the sprinkler system was not even plugged in. I contacted the construction manager who flat out lied and said it was because of a recent freeze and it would come back nice and green by closing. We ended up closing with a dead yard. We were told we had to accept the lawn the way it was and that if it did not come back in 30 days they would replace it. Well, it never came back; it didn’t help that during our initial walk through we found several sprinkler heads that did not work or were watering the dirt next door.

      It has now been almost 90 days and the sod has yet to be replaced. The grass is an eye sore; we got a violation notice for a poorly maintained lawn, and have been told we are not a priority because they need to concentrate on new homes both with this builder and others. This was just the tip of the iceberg with the issues we have dealt with. The carpet in the family room right as you walk in was two different colors, there was a patch that was a third color and shaped as a hexagon in one part of the room. The carpet in the loft had and still has a large lump that is the entire width of the loft, we were told they are allowed a certain level of error and that this fell within that, so they do not need to fix it; it is easily a trip hazard.

      The carpet in the master bedroom was also two different colors and the best part of all, the painters spilled a can of paint on the stairs and the construction manager did not want to clean it up. It is still crunchy where this happened. There was a two-paddle light switch that was fully mudded and taped into the wall, the cover and all. All you could see were the paddles themselves. Our cabinets were scratched up, the dishwasher was not connected, the kitchen sink leaks, and several windows did not open all the way. They had the wrong window installed on the second floor, we were missing most of our screens, and had holes in the shingles on the roof. There were nails sticking out of the trim that we told the construction manager about and all he did was pull them, not bothering to fill or paint the wholes.

      We had a light on the second floor that would not turn off, the closet doors were not secured, and the master door was so far off the door wouldn’t shut without excessive force. Outside there was white glue calk all over the roof seen from the second floor and on the siding. The water line for the fridge had the threads faced the inside of the wall, making it so you could not connect a water line. The construction manager said he didn’t think it could be fixed and was going to leave it if I didn’t push the issue with him.

      After working with the construction manager for a bit I came to understand where part of the problem lied, and we are not alone. Everyone we have spoken with in our neighborhood has had numerous problems as well. As we created our list during the first walk through prior to closing, there were several things the CM was not adding. He said they were minor things that he would fix himself, and they don’t put the list. When we came for our final walk through, hardly a thing had been fixed. We initially refused to sign off on the list of issues but were supposed to close in a couple hours.

      The construction manager told us it was common practice that the remaining issues would be handled by after closing warranty, the CM even went as far as typing up an email, showing us this email, and then deleting it never sending it to the warranty manager. We were very apprehensive about signing but he reassured us and begged us to sign it, so we did. What a mistake that was! We contacted the warranty manager to find out it was all a lie and we had been conned into signing the documents. All of the issues we had were supposed to be fixed and handled prior to closing.

      We were very blessed with the warranty manager, however, who had really gone to bat to get most of the issues resolved even though it was not supposed to be her job to do so. There are still some issues that she has not been able to get resolved. We were one of the first houses to close in our pod, after seeing the lack of oversight I completely understand how the issues come about. First off, the workers are sub-contractors of the sub-contractors, they drink on the job, there are always crushed beer cans around the homes under construction. The worst part is the CM knows about this but does nothing about it. In Florida it rains a lot, the windows are left open 24 hours a day rain or shine on the houses.

      I mentioned to the CM that a fully dry walled home behind us had its windows open all Memorial Day weekend and it rained a lot, his exact words were “it's not my house” and left the windows open for several more days over which we had heavy rains. One of the worst experiences we encountered was the painters next door spray painted the under-construction home on a windy day. The paint and primer covered our car, side of the house, soffits, patio furniture, grill, A/C unit, and anything else that was down wind. I contacted the CM who met me at the house with the painting company. However, not a word was said, not even an apology. We then found out it was a sub-contractor of the main painter.

      The sub-contractor is refusing to take ownership and won’t even give the contact info or company name. Now I am forced to hire an attorney to get this resolved, and of course Centex is not offering any help. What should have been an extremely happy time in our lives has been nothing but stress and disappointment. I do really want to stress, the only saving grace in this experience has been the wonderful warranty consultant who has gone out of her way to try and make what she can right. Please, Please Please, consider another builder!

      Reviewed April 1, 2022

      We purchased our home in 2007 by 2017, our driveway was sinking and now it's just bad. I don't understand how can a company do that to our property. Not all driveways have the same issue but so many do in our subdivision. I can't imagine spending thousands of dollars for a mistake the company did. They didn't prepare the soil before concrete. If I could do something please let me know. I would like to get them to help me some way. I don't know if I should pick up signatures to receive some attention on this matter.

      Brian increased rating by 4 stars.
      Customer Service
      After a positive interaction with Centex Homes, Brian increased their star rating on March 10, 2022.

      Updated review: March 10, 2022

      I must update my review. Centex got immediately in touch and had a plumber come out the next day to resolve our water issue. We are extremely grateful for the quick response time in getting our hot water and water pressure resolved. Thanks for helping to make this right.

      Original Review: March 8, 2022

      Just got moved in to our brand new house two days ago and we realized we have no hot water anywhere in the house except for our guest bathroom sink. Also, what is supposed to be the "hot" side has no water pressure. We call Centex the following day and they send someone out who "restores" the hot water. However he mentioned this needed a technician as the hot/cold were mixed up in the guest bathroom, the kitchen faucet needs to be replaced and the water pressure issues are probably due to some kind of block somewhere. He says they will schedule with us the following day. Turns out we aren't getting a technician out here for at least 2.5 weeks. We now have hot water in our guest bathroom, but everywhere else still doesn't seem to be working along with our water pressure. Really disappointed that this is my first experience buying new and my home isn't functioning properly from day 1.

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      Centex Homes Company Information

      Company Name:
      Centex Homes