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Our Centex home was built in in San Antonio, Texas during 2016/2017. We found our "salesman" Joe **, to be pleasant, but as the building process proceeded we found options we wanted were not included. But because we wanted a home in a culdesac, we purchased the home without all of our options. Shortly after the first year, we noticed cracks in the walls and ceiling and doors no longer closing properly. The reason given was that all the recent rain was the cause. It was determined that the foundation was still intact, but incorrect grading on one side of the house was causing water not to drain.
The customer service manager sent a team to regrade the side, but poor drainage continued. Meanwhile my original service manager accepted a job with another builder. The new customer service manager (Ryan) listened to me, but never followed up. The only time we spoke was when I reached out to her. Even though a weak attempt was made to correct my problems, Centex was not willing to correct any of the problems. I regret the day I chose Centex to build my home and would not recommend them as a builder to anyone. In fact at this very moment the doors in my home are being repaired at my expense.
We have had many problems with our new construction home built by Centex. I will mention a few.
2. Water pressure issues throughout house.
3. Air balancing throughout house.
4. Plumbing fixtures and plumbing including toilets, faucets, dishwasher.
5. Electrical wiring. Fuses tripping.
6. Sod quality.
7. Garage door opener failure.
8. Siding blowing off house.
... Many more issues. A lot of issues were not apparent until after first year when the first year warranty over. If you do go with Centex hire a 3rd party home inspector to check periodically check the construction of your home. I wish I thought of this. It will cost you approximately $1200 and save you many headaches in the end. Good luck!!
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Lived in the townhouse for 8 years. Random symptoms began after 2. By the 4th year I was very ill. 6th year I was totally bedridden. In 6th year mold was found in the master bathroom. A mushroom grew on the side of the bathtub and the next day the tub fell through onto the lanai. 700 square feet of toxic mold. First restoration. I continued to get sicker but couldn’t find the source of the mold. Then I thought about how the AC always got clogged and needed constant draining. Hired an AC repair man to open it and he freaked out about the pounds of dust. It was I that recognized the pounds of green and black mold. The AC man said the system was way too small and not even the fundamental needs of instillation were met.
The remediation team said the HVAC and all ducts and vents needed to be replaced but that was a temporary fix. For several reasons, the mold would continue to reoccur. The lack of ventilation between the two floors meant that each floor would require its own HVAC system, and both much larger than the one there was. The pipe from the AC should be as short as possible but for some reason it circled around the inside of the house fully, before exiting into the backyard. Had $3,000 in reports done on the home. On a moodiness scale of -20 - 20 the home was an 18.9. If it wasn’t completely rebuilt, the mold would definitely come back. Besides the AC the reports proved that there was water and mold in every wall. Only the roof was mold free. The experts said that I could never live there again and that all my and my son’s possessions were too toxic. 100K in furniture was trash.
When we moved I was 88 pounds and more dead than alive. I spoke with some of the newer residents. They were told to pour vinegar down the AC drain monthly. The only reason to do that would be to kill mold. They know they are building death traps and continue to do so. The mold is irresponsible and deliberate. 2.5 years since we moved out with nothing but the clothes on our back, I am finally beginning to feel better. The experience ruined me and my life. I will never regain full health and I still need to recover from the financial ruin. I don’t understand the laws but the builders can’t be held responsible. There is no legal recourse, there is no reason for them to make any corrections. Don’t ruin your life too. Stay away from those coffins.
Bought a house in Whaley’s Creek subdivision in St Cloud FL in Nov 2018. Three days before closing we were notified flood insurance would be required for the first year. Apparently they were waiting for paperwork from FEMA changing the designation. Well you guessed it. New paperwork from FEMA didn’t change our designation. Sales Dept people are liars and Pulte Mortgage company is right there with them. This may qualify for a class action lawsuit!!
Bought and move in to our property 2008. It was newly built. Had discovered other issues: cracks in the cement slabs, cheaply built plastic fence, and etc. Until recently when we got one of our AC replaced. Discovered the reason why we were having problem with our AC is because Centex contractors must have rushed the buildings of home and took short cuts. Attached is the AC tubing line... Wonder what other issues are there and how many homes has same problem..
I have had a horrible experience with this company, and a shady sales rep. The Centex rep. seemed nice in the beginning but as soon as you listen to them and follow their instructions and turn in your earnest money, everything could go downhill. Be very careful when reading their contracts too, the sales rep. will tell you one thing and the contract will say another. Do not sign it at all if there is anything in there that you do not agree with. They will try to make you pay for their mistakes and threaten you that you will lose your earnest money after you discover their mistakes. The minute you start to see their issues, they take a very long time in responding back to your concerns. Read other people issues posted on their build quality as well. Buyer beware.
We bought our house "secondhand" in November 2017. The house was built in 2016. Because it wasn't the "rainy season" AND the previous homeowner didn't honestly disclose a drainage issue in the backyard - we purchased the home. Come spring rains of 2018 and backyard was literally a pond! Centex refused to acknowledge there was an issue and basically said "oh well, it's your problem". What the heck?! So we had to shovel out money to "fix" the problem by trying to create a channel for the water to run to the drainage basin in the next door neighbor's yard.
Now when it rains heavily it floods a little in the yard but not as bad. Fast forward to today - 2/20/19 - between the snow and rain all day today the yard can't handle it. If you look at the pictures you'll see not one of the neighbors yards is flooded like ours. Ridiculous. The floors inside the house squeak like the house is 50 years old - not 2, insulation is missing in some of the walls. It's ridiculous. Whenever you reach out to them it's the same runaround. I will NEVER NEVER EVER buy a Centex home again. Previously we built a Joshua Home in 2001 and we never had an issue with - lived there 17 years. Should never have moved...
We bought our home in April of 2018. I've had issues with my home since day one. First, had water leak in my irrigation system and I got a $360 dollar water bill. My floors squeaks like a 80 year old home. They have gone out to fix it 3 times and it hasn't stopped squeaking. The people they have coming out to do the work have damaged my walls and ruined paint. Light fixtures aren't flush with the ceiling. A/C vents and returns aren't flush with ceilings. It has been a total nightmare - makes me not want to be a homeowner and go back to renting.
My wife and I purchased our home in early August 2018. Side note, when you close with Centex/Pulte they have you sign a “Table Top Survey” that states you are 100% satisfied with your new home. This is so the Field Managers can get their bonus/commission and Centex/Pulte have a document on file when complaints arise.
So, back on topic, we ran into an issue with our dryer not heating when we first moved into our new home. We immediately brought this issue up to our Field Manager who asked us to disconnect our dryer vent from ductwork and run a diagnostic on our dryer to see if this was a blocked vent. Good idea, and when we did this we still received the same diagnostic which told us our dryer was not receiving heat. So our Field Manager then made the immediate determination that this was a dryer appliance issue and we needed to seek repairs and/or replacement.
So, fast forward, three months later after having multiple repair appointments we eventually have to purchase a new dryer. The dryer is the exact same model since it ran great before moving into our new home & my lovely wife wanted it to match our washer. Of course, upon delivery, we discover that the brand new dryer will not heat. So, the only conclusion at this stage is that this is a house issue.
I file a service request with Centex/Pulte & they issue a work order to their electrician. When the electrician arrives, a week later, he discovers that a wire was not connected properly in the wall outlet. He admits that this was their fault. After all of this I request a reimbursement from Centex/Pulte of the cost of the new dryer, which was $750, due to the poor judgment call of their Field Manager. This would simply remedy the monetary burden that has been placed on my family.
They return with a $250 offer saying that they feel this makes up for their Field Manager’s mistake. After detailed emails back and forth with Centex/Pulte customer service they will no longer return my emails. All the Field Manager had to do was request their electrician visit our house to see what might be causing the dryer to not heat. It is clear that they do not want to accept the responsibility of poor judgment calls on the part of their employees.
Lived here 1 year. Yard and drainage pipes put in twice. I still have no sod. Carpet, vinyl flooring and baseboards ruined due to daily cleaning. House was built **. Sink still leaks. Front door is still not right. This company is lazy and non reliable. I don't even want to give them one Star. DON’T BUY A PULTE/ CENTEX HOME!!!
Centex Homes Company Information
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- Centex Homes
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