Centex Homes Reviews

Many many calls later my issue was covered up with more dirt but they didn't solved the main issue. Now my sideways and part of my back yard looks awful considering this is a brand new home. Only excuses and phone calls being ignored making mad and frustrating. How is this possible that this team is not taking care of the homeowners, at the end of the day we are customers and we paying a high amount of money for a brand new home. Really disappointed with the customer service, field managers and sales rep which provide no help nor solutions.

The only thing I don't like is the windows - they are cheap. You can feel air leaking in during the winter months. I've had friends with a home by another builder complain of the same issue. The glass on one of the windows broke within a month, and they replaced it. I will say some people in our neighborhood have had problems with the HVAC units needing to be replaced within only a few years of the home being built. Ours is fine, but I also insisted on gas. Gas furnaces are always know to last longer. The gas water heater is also fine. We have a 3000 square foot house and the AC and heat are both able to keep up fine even in extreme temperatures. We upgraded the house to include wood floors throughout the downstairs, granite counters in the kitchen, and marble bathroom vanities. The quality of these items is very good. Overall, I would definitely consider using this builder again.

Discussing my problems with my neighbors I was made aware that a good majority of the houses in my section have all had water damage. The association is well aware of all the construction defects and water damage issues and is now telling the homeowners that we must have Homeowners Ins. Since my insurance co. would not renew me, I have tried to obtain HO insurance that I could afford. $6,300.00 is out of my ballpark. The association is threatening to issue me a summons and put a lien on my home. I am 78 yrs old and looking at health challenges that can strike at any time.

First my parents have lived in their home for over 40 years and I've never seen the floor change colors! Second, how can it be normal wear and tear when we had been in the house less than 3 months?!? We finally decided enough is enough and went with a truly reputable builder and have our quality forever dream home, but during the inspection process of trying to sell our previous home we have learned we have way more problems than we thought (all the trim around all the windows had to be replaced, the posts on the back patio had to be repaired, and more things like this). We will NEVER, EVER buy a Centex home again. BIGGEST MISTAKE OF OUR LIVES!!!

Centex tried to correct the drywall issue by covering the seams with plaster throughout the entire house and leaving paint drops on my carpet and walls. I have asked Centex to come back and finish the job by repainting over the plaster back to the original paint color however they stated that I was outside my 1 yr warranty even though I put the original work order in within the 1 yr. I think the most frustrating thing with Centex is that you can't reach anyone. The main line number goes automatically to a recording and all you can do is leave a message. I have talked to Loretta with no regard for anything I said and left a message with Randy ** waiting to hear back. I would never purchase a home from Centex again and would try looking at houses of a higher quality and with more respect for the customers.

They came back within a week, told me that the leak was the result of a poor design, that my house is the ONLY floor plan like it in our development of nearly 100 homes because they had to modify the original single storey so it would fit on this 10k sq ft corner lot... And that the modification required a change in the architecture of the roof, and that the valley in the roof did not allow proper run off, and that water was puddling so deep that it rose above the flashing and down into the attic and interior wall.

THEY decided to build a "cricket" to divert the runoff, they patched and retextured the wall and ceiling, blew new insulation into the attic where their workers had trampled on it while searching for the leak, but refused to replace the carpet that was stained by my antique armoire bleeding on to WET carpet or pay for professional inspection of water damage to a very expensive antique silk oriental rug that was hanging on the wall.

In 2011 we were grateful that they admitted there was a structural issue and that they seemingly fixed it... UNTIL this last week. Leaking again... EXACT SAME PLACE, SAME BLISTERING OF PAINT AND KITTEN SIZED WATER BUBBLE ON THE WALL, NOT CEILING. 2 "emergency" calls to Centex, and they call me back 24 hours later to tell me that water invasion is only covered for 2 years and to call my insurance company. I advised her that this was the same leak, had to be a structural issue and should be covered under warranty because of workmanship. She said she would check it out and call me back.

24 more hours of rain and no call back. I called her again to advise her that my insurance company had been notified but I was not filing a claim, I merely wanted it documented that if Centex/Pulte continued to drag their feet, that water damage was possible, including introduction of mold being that we are in a wet climate. She said she passed it to her supervisor and would call me back. 24 more hours, I call the regional guy and requested that he check on what was happening. He said it was out if his hands but he would call her... 30 minutes later and she sends me an email to tell me that they concluded it was not covered under my 2 year full house, or 10 year structural warranty... wth?

I REQUESTED FACTS SUPPORTING THEIR CONCLUSION SINCE THEY DIDN'T EVEN COME LOOK AT IT... in the meantime, we are expecting another storm this weekend. I won't even tell you the story of our electrical issues or my TWO fireman neighbors who had electrical issues and had their houses completely re-wired. Aarrrg!

My realtor finally agreed to just let them have it out of her commission and we were set to close in the 30th. We literally waited all day to hear what time, and finally heard they had cancelled our contract and were going to keep my 10,000.00. I then heard from James ** and Miranda ** that they would do me a favor and sell me the house at 243,000.00. 3,000 dollars more than it had appraised for, but only if I went through them. We took it to the next level and spoke with Matt ** a vice president in the area. He was supposed to contact my lender; however, he called me at work and proceeded to yell at me and refuse to give me his supervisor's name or number stating he didn't have one over and over. He screamed (literally) at me and refused to call my lender three way and even called my lender a crook because the appraisal was only for 240,000.00. He then hung up on me and called my realtor and yelled at her.

We finally made it up to Richard ** one of the CEO'S assistants. He was at least polite, but sent us back to Matt's boss. To make a long story short... a waste of time. Thank goodness it was an FHA loan and I will eventually get my money back (talk about crooks). I feel like I dodged a bullet. Found a MUCH better quality home that is much prettier as well. The company is awesome to work with as well. I feel sorry for whoever buys **. I was told by the builder to check the heating unit when it rained, it might slide down the drop off by the house. Hopefully the foundation doesn't do the same.

I found so many cheap defects in that house that never should have passed inspection. My first Centex home was constructed better than it was. My current Centex home is also superior to what the custom house was. Bottomline is that you will find issues with any builder and any house. Get a home inspection before you close and again before the warranty runs out. I did not because I have the skills to do this myself. Inspect the property around the house and look at the surrounding area by driving around and by looking at it on google map satellite view. Go to the county page and look for future road construction and also look at who owns the land in the area.

Very few sales people know very much about construction and about their product and will tell you what you want to hear. You need to verify everything yourself and do research. Inspect the house while it's being constructed. Bring the workers snacks and drinks etc. You will get a much better home this way. I am getting ready to sell my current home and buy yet another home in central FL from another builder who has multi-complaints.

Basically I trusted a reputable home builder like Centex and they burned me, pure and simple. They left me holding the bag as they got away with the loot so-to-speak after any warranty claims could take place. I will write to the Attorney General and the consumer protection agency of my state and voice my displeasure concerning this fiasco that's causing me thousands of dollars. What could you do to protect yourself when buying a new home? If you could hire an inspector that would inspect the roof, usually something not done, then do so. It would be worth the $300 to 500 it would cost. Something I did not do, because I heard good things about Centex Homes and Pulte Homes who owns them now thought the same as I. Buyers beware.

After 3 hours, he came back saying that it was not possible to put in the correctly sized plenums and that this was why we've had so many issues with our outdoor condensers, because they've been working overly hard to properly cool down the house. I should have realized this sooner, as less than a year after purchasing the house, a 'third party company' came to inspect the installation due to the numerous complaints that other home owners in the area had been raising. This has cost me thousands of dollars over the last 7 years in parts/labor for the outdoor condensers, and it’s going to cost tens of thousands to replace with a properly installed system.

How do you make a claim against the builder now? I think they plan this. I strongly recommend no one buys a Centex home. Lord knows what else poor unsuspecting consumers have found or may find. We even found a sandwich in the wall. All these things were happening while my husband made daily trips while they were building. These people need to be put out of business.

Should you decide to proceed, it is very important that you hire your own inspector prior to the foundation being laid/poured. This will save you a lot of problems and money. The more reputable inspectors will not come in half-way through the project because they will not have been able to inspect the foundation prep and pouring -- a critical issue in Texas due to expansive clay and foundation cracking of new foundations (under 10 years old). The inspector will make sure the foundation prep is done correctly, then they may actually watch the pour of the slab and do a post-pour inspection. After framing, the inspector will do a pre-drywall inspection helping prevent problems from going uncorrected behind walls, and then a final inspection of the home and grading of the land, prior to close.

There are no perfect builders, but not all have cut costs in the basic structural components of a house as are being done by this builder. I don't see that they save that much by making these substitutions, but the quality of the structure is well below what they used to build. Very sad it is. Proceed carefully and thoughtfully before you lock into a 30 year mortgage with any new construction, by any builder. Past reputations are no longer intact. You cannot assume you are buying what you think you are buying. You must take the time to really check out what the builders are actually doing.

We shared the concern to the sales rep and he never admitted that he should have given us specific measurements on how the house will cover a portion of the lot we chose. This should have been prevented. The sales rep just sweet talked us looking at the good resale value of the house, good location, etc just to cover his fault. And now we are in a situation that we can no longer refund our $2000 dollar deposit if we drop the contract. So, to anyone wanting to buy a house over there, make sure you ask specific details of the house and lot you want to purchase. We are really disappointed. We just want to get our hard earned deposit back.

I sent them pictures which clearly showed rusting nails and wood that was falling apart but they said this was not good enough. So this summer it was clear the boards were rotting off, I had to do something. So I disassembled my porch, it was a safety issue. The workmanship was silly. Centex builders (now managed by Pulte warranty) placed multiple fiberboard trim boards directly on the concrete causing massive wicking and rot.

I contacted Centex and they said I missed my warranty window by 3 months and they have refused to help me. I can take the blame for not being more persistent the first time around... but I am certainly upset that a company who has clear evidence of poor workmanship would hide behind a warranty and not take care of their customer. I would recommend against buying from such companies.

At one point during a rainstorm, water poured into the home and damaged the drywall. The drywall was repaired, but no mention to mold. For the first 2 years, they would patch the areas and promised they would fix for years to come. Here we are at spring, and like the flowers, the stucco is unfolding. I feel the dampness may be contributing to mold that could harm my family. The warranty person came out, was very nice, then went back to the cowardly position behind my computer to deny any claims. Beware. I find this company unprofessional, uncaring, and without pride of workmanship.

Once they get the contract signed and get the earnest money, they don't care about you or your circumstances! They are also very hard to get information from, they don't communicate well with buyers. There are too many good, reputable builders out there, that respect their customers and really try to do a good job and in the time frame that is reasonable. As a Realtor I find this behavior to be unprofessional and I have worked with many builders in my 28 years of being a Realtor in FL. Centex has been one of the worst. Run to the nearest good builder and avoid Pulte/Centex!

This wasn't the only problem we have had with the house. We have to replace the toilets, due to leaks. As well as an outlet outside, that kept knocking out the power into the bathrooms and kitchen. Due to the fact that someone install an indoor outlet, outside. Right now our insurance company is once again going against them.

Updated on 01/08/2015:

Be aware when purchasing a home with this builder. My walls and ceiling have multiple cracks after 2 months. I request for the service, no one contact us until now (after 30 days). If you want to see I can show you at the address below: **.

We recently had 2 different contractors (Carpenters) come in to give us a quote on replacing what we thought was water damage from a leaky sink in the bathroom. OH - NO PEOPLE.. that is not it!!!! Turns out we have a MAJOR STRUCTURAL DEFECT!!!!! Our home is 2 stories, 5 bedroom, 2.5 baths, living room, family room and kitchen 2200 sq feet total.

Apparently, our joists under the first floor are failing!!!!! Failing - defective - crap - junk!! There are not enough joists under the home to support the weight of the house itself!! There are only 10" cement support columns" under the home and both companies that came out to give us quotes said there should be at least another 10 under the house, given the size. The joists are spaced too far apart and that load bearing wall in the center of the home is not supported correctly and our house is basically sagging in the middle!!

That is why the 2nd floor directly above this area is starting to sag also. You can literally put a golf ball on the floor and it rolls toward the load bearing wall. We need to install additional joist under the home to help support the 2nd floor. This is why the nail heads are only popping out around this area upstairs and downstairs, the reason for the front of our house almost tilting towards the back of the house (bathroom upstairs is tilting slightly) why there are only cracks showing up on the front side of the house on those doors that are on that side, why the doors won't close all the way - the house is basically sagging towards the middle from all the weight of the second floor.

We could have jacks put in under the home to alleviate some of this, but if anyone wants to purchase our home and the inspector sees those under there, it might be a turn off?? I am devastated at the cost to fix this. I am sure they will say it is all to code, but both carpenters that came out said there is no way that is up to code and if it is by some miracle, it is strictly that..code, based on the size and height of our home and weight sq ft wise.

I think he said that the joists are spaced something like 16 ft apart, one of them said they should have done them more like 12 ft. The soft spots in the house are actually our floor sagging between the joists!! Quotes so far to fix it and make it safe and prevent any more damage - Min. $7000 - $13,000 dollars! (the high end is to run new joists in between the current ones, maybe even 2 between the current ones for an 8ft spacing between them).

I have read on here that the 10-year warranty will only cover structural defects and that the guidelines for that are 3 items, all of which we are covered by - Major Structural Defects (MSD). MSD is the ONLY thing warranted in the 10-year warranty after the first 2-year period. All of the following conditions must be met to constitute a major structural defect:

It materially affects the physical safety of the occupants of the home.

I found a great review of the 10-yr warranty - it is pretty much crap!!! Nothing is actually covered..lol. Lots of loopholes and exclusions. Check it out if your are interested.

My concern is this - I have seen on this site that some of these other Centex home owners are being told that the warranty on the home does not transfer???? Is that true and how in the heck is that possible?? The house is NOT SAFE!!! If the joists are failing and the load bearing wall in the center of the home is not properly supported - shouldn't the warranty cover that regardless of who actually owns the home? It is within the 10-year timeframe..I understand basic settling issues, which I just assumed was the case with the cracks around the door frames upstairs, but that is not the case. I understand that there is maintenance on a home..but this to me is NOT acceptable maintenance on a home that is only 8 years old. Centex is on my radar now...someone should be held accountable for this.

One recommendation though is not to be in a hurry or feel pressured to close, even at the title company. You see even the most minute flaw, tell them to fix it first. Never expect them to fix it afterwards. Pay strict attention to the initial "bumper to bumper" warranty and get as much fixed as possible that you missed during the pre-occupancy inspection. Now about new construction in general. Everybody uses the cheapest labor possible. So if you're buying while it's being built, stay on top of it. Visit all the time. Address any and all concerns to your contractor/builder's rep. Plus, by being there all the time, the carpenters and such will do a better job knowing you're picky.

Finally about Centex homes. They're probably the best bang for the buck out there. We got a lot of square footage for a terrifically good price. But it's a box. Built to code and everything but still a highly engineered box designed to be built as cheaply as possible. For instance, our home has 8' ceilings not 9' or 10'. The windows are metal framed not wood. The walls' corners are squared not rounded. The roof has a low pitch and is definitely not "volume". Practically all finishings are "builders grade" from cabinets to flooring to heating and cooling. But it's tight and has stood up to almost 10 harsh years of South Texas weather and wind.

Every home will need maintenance. Every home will leak and rot around door frames where water back splashes. Every home will need a new air conditioner before it's 10 years old and a new roof before it's 20. I recommend any prospective buyer for any budget, entry level home keep in mind that maintenance never stops and never ever waits for you to have spare $$ to spend on it.

Last suggestion. Buy a private insurance, appliance and systems warranty, if you're on a budget. They run around $50 per month and require a $60 co-pay whenever you need a service call. But if they can't fix your washer or even your air conditioner, that $60 is all you pay and they buy you a new comparable item. The bottom line is our Centex was a 3,000 sq feet, stone on 3 sides, 4 beds, 2.5 baths and a two car garage house for $178K on a corner lot in the best school district in San Antonio. While I'd have liked higher ceilings and could have used a bigger garage and maybe something nicer than a postage stamp lot, it has turned out to be a pretty fair value and has served us well.

I contacted the sales guy, Derek, and he said that there's a shortage of framing crews. So we waited. Well, the house got framed, and we met the field manager for the pre-drywall walk through. Oh, but it was a different field manager, Dylan. The original guy quit, and no one thought to tell us that. During the pre-drywall walk through we found a number of things such as rotted wood that they had put in the framing. We ripped it out so that they would not just drywall over it. We also noticed that the electrician put holes in a load bearing wall in the garage. They said it met codes so they wouldn't do anything about it. The HVAC company also put vents in the incorrect places for circulation and pulled the duct work too tight. These are all things that Dylan, if he knew what he was doing and/or was doing his job, should have seen.

On to drywall, counters, doors, etc. This is a huge lack of integrity and pride. We checked on our house weekly and we told Dylan, who was supposedly also checking on our house weekly, about problems as they came up. So we noticed before the countertops were put on that there was a crack in them. We didn't say anything on purpose because we wanted to see if they would install them. They did. They also installed window sills so crooked that I didn't need a level to confirm they were. They installed dented doorknobs and the drywall is terrible. I'm pretty sure they get day laborers to do the drywall work because it definitely doesn't look like a professional did it. If they are professional, they don't take much pride in their work. We have obvious seams showing, cracking (which I'm acknowledging could be due to settling which is normal), and build up of plaster in our corners that they just didn't bother to sand.

When I brought some of this to Dylan's attention I was told that those things are things that need to be brought up in the pre-closing walk through. No, they're things you don't want to fix so that I am distracted by them at the pre-closing walk through so that I don't notice so many things. On to closing walk through - our realtor found a number of things that needed to be fixed that, again, should have been very obvious and should have been caught by Centex if they had a little pride and integrity. There was a loose railing on our second story deck, loose siding, a missing downspout, gaps in the siding exposing wood, the electrical sockets didn't work in several of the rooms, a chandelier was missing and the wrong fixture in the bathroom was installed, obvious scratches on the columns that were installed that way, and cracked crown molding in the master bedroom. That's just to name a few.

Fast forward to closing day - you do your final walk through an hour before your closing. So if you do find something, you either wait for it to be fixed or you close with things that you will have to schedule warranty appointments for. In our case, our closing had been pushed back at least twice, and we were already a month later than we were originally told. So we were desperate to close. After closing we had to file a warranty claim for numbers on our mailbox because we didn't even have a mailbox when we closed. We have had a flood in our ceiling because either someone stepped on our HVAC drain pipe in the attic or it was not installed correctly and the water was leaking all in our attic and on to our ceiling. We also had a closet shelf that barely had any clothes on it, fall down TWICE. It was put in with anchors but not into studs as it should be. The first time it fell, they fixed it. The most recent time, they said they wouldn't because it's not covered under warranty, and they did it the first time as a courtesy. They said I could use my 11 month drywall touch up to fix it.

When I spoke to the warranty guy, Alex, he was not empathetic to the fact that it shouldn't fall down at all and kept telling me that the house was built to codes. I've told several of their employees that we wish we would have NEVER bought a Centex home, and they say, "I'm sorry you feel that way." Their lack of empathy tells me they're not. Centex will build your house according to codes and do no more. They are a horrible, heartless company and care nothing about the families they're building it for.

The roof was leaking in through the end cap opening and also dripping from nails. We had to replace the entire vent cap for the entire length of the roof with a metal one, not the CHEAP PLASTIC that CENTEX used and had to have a whole section of plywood on the roof replaced. Because the one that was there was leaking so badly it was so badly damaged. The roofer said that if anyone had actually stepped on it they would have gone through the roof into the attic. FINAL COST $1200 for our first night in our new home. The roofer said he has replaced 8 of them at other homes in our little block alone. There are over 400 homes in our neighborhood that CENTEX build. Each of our neighbors has had SIMILAR problems in their homes.

We have doors that won't shut all the way, cracks around the door frames, cracks in the corners, leaky bathroom sinks, that have damaged the floor in our downstairs hallway and are in process of ripping the sub flooring out and replacing, the entire living room floor is popping, cracking and warping in areas, it feels like soft spots, nail heads popping out all over the home. One exterior wall in our living room is freezing cold in the winter (I suspect no insulation was place between the joints). Bowing walls in our second floor bathroom. The kitchen door will not open or close properly. The kitchen floor is starting to warp and has soft spots, electrical wiring is very weird.

We recently replaced the dining room light fixture and basically had to shut off the kitchen power to get the wiring for the dining room light fixture to not be hot, the ac unit is entirely too small for our 2200 sq ft home (should have 2 units) windows will not shut properly and some of the windows look like they are twisted in the frames. The columns on the front porch are not installed correctly. The front porch concrete is warped somehow, it shakes when you step on it, like a see-saw motion. The bathtub shower creaks and pops loudly when you are standing in it. Garage floor has cracks in it and seams in the upstairs walls are starting to crack and bubble.

Had we known all the awful things that I have seen on this website about the same problems everyone else is having, we NEVER would have bought this money pit. We are working hard to update some things and we are planning on selling our home within the next year. So, sad that our first home, that we thought was such a great deal, isn't.

I do not think the malfunction represents a potential fire hazard, but it may be impossible for some homeowners to repair the problem, therefore, they will have to pay big bucks to repair a $1.29 switch. I see from entries on this site that others have had switch-related problems also. I can only hope that the switch malfunction is an isolated incident.

Centex's response hasn't been adequate and they always had an answer to everything that seemed reasonable until we hired impartial inspectors and other contractors to look at the problems we were observing who offered their opinions about these problems. I should have suspected there would be problems because while our home was under construction, we noticed protesters from other Centex-built neighborhoods camped outside the road leading to our neighborhood who were unhappy with the home that had been built for them.

Six months later, I called Centex back to get "in the program" that would put me back into my fixed rate and the customer service rep said she has never heard of any such program and that they do not offer any such program. Long story short, my ARM went up and I couldn't afford the payment. Then I lost my job and Centex. After that Centex sold the mortgage to Nationsbank who didn't want to lower my monthly payment and approve me since I was on unemployment. Needless to say, Nationsbank asked me to leave the property stating there was a program that could help me with moving expenses, which they agreed to do.

When I moved out, they never gave me the money as promised and lied stating the property was abandoned. After trying to contact them several times before I moved and several times afterwards, Nationsbank never returned my call. Months later, I went to my childhood home to move some of my personal belongings. They sold the house from under me and when I got there people were moving my personal belongings out of the house and had the keys to my property. That is what I got in return for REFINANCING WITH CENTEX mortgage. Don't ever trust them.

The area is damaged badly and I spoke to someone on 2-18 -2014. The lady said I was no longer under warranty and it was my responsibility to get it repaired even after I explained the problem was never solved. They never fixed it so how was I responsible for a mistake that was on their part in building this house? It only happens when it rains and he told me it was the way the house was built the reason the water came through. I told them I was concerned about the black mold. My grandson lives with me and has asthma and still they say I am responsible for getting this repaired. And the area where it is leaking also looks horrible from the water damage. They sent people out and they removed the drywall and replaced it twice because of this. All I want to know is am I responsible for repairing something they never fixed in over 3 years?

We would've known right from the beginning before they started framing that this was going to be a disaster. The subdivision construction manager wouldn't bend on a time to do the preconstruction meeting because he only worked Monday through Friday 8 to 4. Well this doesn't work when both of us work those same times hmm great start. The meeting gets set up and we take off to have it and he camels because he is sick and said he would call over the phone. Guess what? That sure didn't happen.

Finally got to meet with him right after the framing was done already because they framed for a corner has for once and we put in the plans a wood fire place. They fixed that but wouldn't fix the other window so they were even widths from the corners on the same wall. He told me that's the plans and there are no changing it. Come to find out from the guy that took his spot at the being of the year that we could've moved it but had to pay for it if I said something early enough. Well I flipped a lid because I did and the other guy just didn't care.

I had the pre-drywall meeting the first week of December with the new manager that was taking over in January. They had just pied the driveway the prior week and I noticed the driveway was allowed right to left and not level at all. I pointed this out and he said he would have the contractor come look it over. As we were leaving the contractor happened to drive by so he flashed him down to stop and look at it. His answer might have been the most ridiculous excuse I've ever heard in my life. "Well the road slopes that way." Are you kidding me? That doesn't mean the whole driveway should and if that's the case why doesn't everyone around us have driveways sloped with the road?

Well here it was now 3 weeks till closing and I've not heard back about the driveway and everyone I called I was getting the run around. The new manager finally told me that the regional manager was coming that Friday to take a look at it and see what they were gonna do, if anything. I told him if this wasn't fixed we weren't closing. To our surprise and even our agents, who said we were lucky because they never do big things like that, they are gonna fix it. They said they could do it right away or wait till it warms up. No way would I want it done a week before closing and not be able to pull a truck up and unpack my stuff and even be done in this negative degree weather we have been having.

So they say they are going to do it by May first. But what an inconvenience, no parking on it for over 2 weeks and even walking on it for 3 days. The worst part is we have no hard yet so we will have to walk through mud to get into the house. Well at least it's gonna be fixed I guess but we'll see if they actually do it because they wouldn't let us hold any escrow back till they finished it.

I had some other issues with some things not closed off or sealed up and you could see outside in corners of the bedrooms at the tops where the roof and wall met. They say they fixed them but after the other things they said they would fix and didn't, that I found when the house was complete like the subfloor joints not sanded and you could feel them in the carpet. I highly doubt they fixed anything. What a joke!

Then comes the worse issue that almost made her just walk right away. They stayed bricking the outside and after a little bit of it was finished, she went to look at it and called me crying. This brick wasn't the same as we picked out. When we picked out brick she specifically said she didn't want orange brick so we picked a dark red. Well this brick they were putting on the house looked orange. Like many others have said in in posts I've read, we too got the universal answer. It's the same order number as you picked and no two brick look alike. Yes I understand this plus know it still needs cleaned and stuff but you tell me how avoid washing it is going to make orange look red plus 5 houses down had the same brick and that didn't look orange at all. She hates this brick and it was a disaster.

It's just sad because here we paid way too much extra to add brick down both sides of the house that went half way up and it doesn't look like the sample we picked from one bit. Not to mention that they laid it like crap and put a bunch of black brick clumped together in them big areas with no black brick. When asked what they were going to do over and over again they kept saying they weren't doing anything and to wait till it’s all the way done and cleaned and see what we thought. Nope still looks orange and nothing was done. I just think they could care less about customer satisfaction and more about getting them done as fast as possible so they make more money. Plus if you don't like it they don't care because they will eventually get some sorry sap that has no clue to buy it and then Centex had no worries.

Here it is almost a week after we closed and we haven't moved in yet because they still have paint and drywall to fix from our final walk through. Needless to say they didn't fix half the things we marked. To pay that much for a new house and you see nail holes in every piece of woodwork and they leave broken trim up and don't even try to fix it is a joke. Plus the front door looks like someone took a hammer to the top corner on the inside and it has 10 massive dings in it and they thought this was acceptable. I don't and won't ever recommend using Centex or Pulte, same company now. If I would've wanted this kind of shoddy craftsmanship I would've hired a bum off the street. All around horrible customer service and horrible work.

I will not recommend this community or builder to anyone. It just has been one hassle after another with this company. I do have photos of repairs that still need to be done. I am checking into my options now to see if there is anything legally I can do or pursue.

The worst thing I would have to say that cost me the most money by going with this horrible builder was they didn't set the Furnace up properly so I just recently discovered after having lived there for 8 years that I paid considerably more in heating and cooling costs because they didn't bother to change the fan speed accordingly. They left it set for sea level with a very low fan speed. Avoid this builder at all costs or at a very minimum, have everything they do checked out by an unbiased 3rd party to catch all of the shortcuts they'll take building your house!

Fast forward to June 2013, we had the shower torn apart to find the immediate cause of the leak and get repaired with a small reimbursement from Nationwide Insurance. We just found out that we were lucky no one ever fell through the master shower as the basin of the shower was cracked and inappropriately repaired upon installation almost 10 years ago. Instead, of replacing the basin of the master bath stall, they did a hasty, incorrect repair and put the basin in anyway. Hence, it has been leaking for the entire time since conception of house being finished and all the sub flooring has been rotted through to where you can view the downstairs kitchen - A very dangerous situation indeed.

Also, we do not know as of yet the extent of the disintegration of the sub flooring and have to get the master bedroom carpet pulled up and check damage to all surrounding areas. There may be mold issues also and every single tile in bathroom will have to be taken down even around the Jacuzzi tub as they no longer make this tile. It's a very hot mess that looks like it may go into $15,000 repairs with a stipend from Nationwide of $3,000 and change. Nationwide only covers immediate water damage such as from a storm or flood and NOT long term damage. BUYERS, STAY FAR, FAR AWAY!! We cannot speak for rest of company nationwide but locally in Waxhaw, it's the worst house we have ever lived in and we paid over $500,000 for this piece of dangerous junk!!!! We will be pursuing litigation.

Now, here it is, 2013, and cracks are beginning to appear and the floor creeks. Cracks are in the ceiling and it looks as though a pipe has burst in the wall because water keeps seeping through the wall. I took a video that I am sending to Centex Warranty to see how they respond regarding the 10 year structural warranty that I have. I'll let you know.

This has just been one thing after the next. We have had 3 water leaks in 6 months. We were PROMISED everything would be taken care of 2 weeks after closing. Well, closing was in December of 2012. It is now June, still nothing is fixed and since we have moved in, we have had people in and out of our NEW home working on every set that we are off work; we work 4 on, 4 off. So you do the math. That is a boat load of days to have people working in our home for it to be a BRAND NEW HOME! Maybe if y'all would stop smacking houses together and actually take your time with them, this page will be full of positive remarks. Instead you throw 6 houses up in 2.5 weeks. There's no way in the world that those houses will not have flaws.

I get that every person who buys a house from you is just a LOT #, but when you have people that work in our neighborhoods daily that drive past our house daily knowing you have called/texted/emailed several times and they duck and dodge your calls, that is not very professional, and will forever leave a bad taste in our mouths about your company. It is pretty sad when you do not even want to sit inside your new house because every time you do, you get upset about everything that is wrong with it. Our ceilings look like they're going to fall in! I can only hope that maybe one day sooner than later, all of this will be resolved but I will not be holding my breath since it has been 7 days once again and we are still waiting on a return call from one of your very unprofessional workers that handles all of our warranty tickets.

We were okay with the Brevard because of the price of the home and size being comparable to the rest of the homes so it wouldn't ruin the character and charm (or value) of the rest of the neighborhood. With about six lots remaining, Centex is allowing construction of any model except the Charleston singles. Right next to my Ravenwood model home, they are building the Harris model. While these homes aren't bad in themselves, they don't fit the theme of the neighborhood and are ruining the charm of the subsection. Centex is understandably out to make a profit before selling out to Pulte Homes, but at the expense of the current homeowners’ investment.

I am extremely dissatisfied with the decision making of this company and appalled at their lack of concern for their current customers. I am military and when it comes time for me to have to sell and move, we will be losing a substantial amount of money invested in my home. I will be steering away from Centex and Pulte in future home buying and I urge any interested parties to take extreme heed and caution when dealing with Centex. In addition, the construction was very poor. Construction workers placed a soda bottle in the main water pipe and caused it to burst. The wood floor split an inch through the middle of the entire floor. We have wood trim peeling up and many other minor issues that are piling up.

The garage floor has cuts in the cement from some sort of equipment that was dragged across the floor. The drywall throughout and two toned paint it horribly and not professional looking throughout the house. We were told, "Centex is not a custom builder." We complained about the finished work and we were told that nothing is perfect. There is stain on the kitchen and bathroom floors where they stained the trim after it was placed on the cabinets! What a mess! The tile they installed looks nothing like what we picked out. We were told that there is a lot of variety and therefore it doesn't look like what we ordered. However it was the same order number?! We argued over this, but it got us nowhere!

The columns on the front porch had to be rebuilt 4 times! No exaggeration. They were built off center, they were built crooked, they were built in an entire different style than we picked out. They scratched the porch and the bricks when they "repaired" the columns. I honestly could go on and on. We have never been so disappointed in our lives. We didn't want to close, but we were told if we held off on closing, we would be charged $500.00 a day until we did close. We have written letters, took surveys and we still to this day have not heard a word from the corporate office. Oh, I also need to mention that we are currently waiting for our sink in the kitchen to be replaced. It has a large crack in the left side.

Our shower base had to be torn out and replaced because of a crack in it as well. As a result of that, there were several tiles that had to be torn out and replaced. The grout in that area is now dried out and cracking, waiting on them to fix it. Also, we have a window seal that is bowed and appears to have water damage. Waiting on them to fix that as well. All of this causes great stress because every time they fix something, they tear something else up in the process! Like I said, I honestly could go on and on. I continue to think of things that I haven't listed. It's a real shame that they get by with this kind of work. So please reconsider before building with Centex! I wish we would have had someone tell us that!

It was not until the third time that I contacted them that they admitted that it was foundation failure. I wanted to file a lawsuit for faulty construction but by the time they finally admitted to foundation failure, the statute of limitations had run out. Centex came in and tore the place up to fix the foundation which caused me to have to move out for about 2 weeks. They gave me a lifetime warranty on the work that was done which is not really reassuring because with the foundation issue, I will definitely lose money on this home when I decide to sell. Even after all of that, I am still continuing to have foundation issues.

The floor has dropped again so I am having the drywall and door issues again, so I have had to contact Centex once again. It has been less than 2 years since they made the previous repairs. Many of my neighbors have had similar issues. I have seen the foundation repair company at least twice at other units in my townhome complex. Long story short, avoid buying a home from Centex and if you do, pay for your own private inspection.

How do I know this? I am a weapons and ammunition expert and the first thing I need in my magazines is air conditioning! It must be insulated because if you don't, it will condensate causing corrosion issues all over the place! So now I have to contact them again and hopefully they will now insulate the ducting downstairs so we can stop this issue. Now for the second issue, the framing of this home is garbage! I keep getting stress cracks from the seasonal swelling and shrinking of the grounds every year, popping nail heads in the drywall, and cracking the wall in the same places every year. Now I know it takes 6-8 years to settle a home, but this is ridiculous! I have friends that you had other builders raise their homes and they don't have any cracks at all, ever! So that points to me that the engineering and framing of this house wasn't performed properly and I will continue to have issues with this 7-year-old home until I sell it and build another with a more competent company than Centex! Centex continues to state that it is a settling issue and that's not true and they won't do anything about it.

We have been told the stucco is inferior and not thick enough amongst other issues that we all have there. This company told a pack of lies about us being able to have a boat deck at the properties which we later found out we were not permitted to have. They left us with parking issues because of poor design of the units, as well compounded by the fact the city went along with the design. We have had nothing but problems with our security gates and just about every month, we have repairmen there to take care of issues with them.

On completion of my own property, I went to take possession of it and found I had a different color of bath in the second bathroom which hadn't been there the month before when I visited. I had to have it changed out but discovered that Centex had a homeowner whose bath was damaged so they took ours out to replace it until we came to finalize our purchase. However, in the meantime so as not to leave a space in the bathroom, they just put any old bath they had spare in and sealed it in place. But when I came to take possession of the house, which I wouldn't until I had a new bath put in place, they did a shoddy job taking out the old one and putting in the replacement. From that experience alone, I became aware they were cutting corners to see what they could get away with.

If pests are getting in, then my house is not energy efficient. I guess that went way over his head. He then said that I have ants because I have dogs. I have owned new homes from Woodside Homes, JMC Homes and Centex. I have owned dogs in all three homes, but have only had pest problems in the Centex home. I have already talked a friend out of buying a Centex home and they purchased a JMC Home that was $200K more expensive. I will continue to do this because I feel that Centex builds a poor quality home and home buyers deserve a better quality home than Centex can and will provide. I hope that you will take this to heart and look closely at all the complaints on this page. Choose another home builder, not Centex because you will just be sorry.

The 2nd and 3rd story are wood construction. The interior wood frames are soaked and rotted, and the exterior finish is defective and too thin and is so permeable that it has comprised the integrity of the homes. Electrical lines in these walls are wet, the interior walls are crumbling where the windows are and the sheet rock is wet and moldy. Water marks are visible inside around electrical outlets as well. The interior wall of all garages also has been comprised. I have contacted the building dept. and our mayor’s office! I have a list of structural issues that were noted by the towns building inspector. I recently forwarded an email to Pulte over a month ago and they have ignored me. We, as a whole community, are intending to go forward and get retribution and answers!

Now I know that homes have to settle but the back door and front door were not wanting to close. There are constant problems with air condition for the upstairs. Their service people came out and said to leave it off for a few days because it was frozen due to not changing the filter. Well, I could buy that if that was true. We did change them every month, still we're having problems. During the warranty period, it was very hard to get someone to come out and make repairs. I am in the process of changing my front and back doors and making some other changes in hopes of selling the house. I must say that I was very disappointed in the builders. They really do know how to suck you in and then leave you stranded. People, do not buy a Centex/Fox and Jacob/Pulte Home!

Let me get this straight, I have a warranty and things have happened to my house, but hold on, I have to wait 11 months to cash in my warranty that's only good for 1 year?! This was not explained to me in the beginning. Everything was, this could happen but don’t worry because you have a 1 year warranty. No one ever said you would have to wait until you've been in your house 11months to use it and whatever happens you have to look at it for 11 months! I am not the only person who this has happened to. I have friends who have Centex homes who are dealing with the same issues. Not great customer service at all! I want my things repaired now!

The new construction manager has been trying to get warranty work done since March 2012. They got it finished yesterday 6-13-12. First, he sent them to the wrong address and they sat there for an hour till we called the construction manager. He said they had been waiting for an hour and no one answered the door. You think they would have called. They finished painting, no prep done and it looks like crap. The construction manager has not called. Do not buy a Centex Homes in Texas. I wish I hadn't. They just don't care, their employees suck overall. Come on, three months for some minor work to be done? If I could sell it, I would.

The roof leaks from second year through this year, which is year 10, yes it has been "repaired" by Centex. The rooms are uneven, warped base boards. It has an incorrect ventilation piping sizes - too small for the home, resulting in high energy costs and moldy bathroom.

After 3 years, we thought everything was finally going our way until the dishwasher motor blew up (we are two retired people that use it maybe 2, sometimes 3 times per week). It was replaced at our expense. I have never heard of this happening in 3 plus years. The first two years, we had Centex out on well over 30 complaints. They were extremely slow in handling our issues.

Keep in mind, that this is just what I can remember. We liked the area and floor plan, but had no idea that Centex had such a bad name and poor quality construction. How they are allowed to stay in business is beyond me. I can only say: buyer beware!

14. Counter tops are peeling and falling off around the edges.

These are just a few, too many to list the others!

It is six years later and I am still fighting.

I have legal documents showing I could not move, but was ignored by all.

I am now contacting the Real Estate Commission.

All the outside wood has peeled and is mostly rotten. The backdoor rotted and I replaced it last year. When I purchased it, when it rained, water kept coming in the front living area by the wall. They came out and supposedly fixed it but it didn't rain again until after my warranty was out and it kept doing it. When I took out the carpet and sealed all around the downstairs outside walls, it stopped. Not one room is straight or even.

Every time I do something, put up a crown molding, put in tile or even replaced my back door, it turns into a nightmare because you have to spend so much extra time and money to try and get it to fit. I replaced my bathroom lights over the mirror and there was nothing but long screws to hold them which are the same way with the toilet paper holders. They cut every corner they could when they threw this thing together. This is my first and last new home. I have spent thousands of dollars to fix it. I wish I would have known how Pulte Centex built their homes before I bought one. Also in an HOA and the fences here are all-rotten, all the fence post rot, they all blow down every time the wind blows. But you have to keep your yard nice but they let builders put up this crap and then make you replace every broken piece or fine you. I have replaced numerous boards over the last 9 years.

I think this house is a lemon. The foundation cracked and fell. I had to have a new roof and now the AC went out, all 3 things in 6 months. For a house not even 9 years old, that is too much. The builders should not be able to sell houses made so shoddy. This house was already built. I didn't get to see the lot or anything before they built it. I am just wondering how many corners were cut building it.

If you do live in one of their homes, be sure to report every squeak of the floor so it's on record and they will have to fix it. It seems that if you complain before the warranty expires, if there is a history, then you might have some recourse. The bottom line is, as the economy recovers over the next five years and housing starts up again, you can sure take my opinion and experience for what it's worth and avoid doing business with either of these two companies.

The columns on our front porch are also rotting away at the base. About 90% of the homes in my neighborhood have had the same problem and the door frame around the back door is now starting to rot at the base. We have painted on schedule and done all we we were supposed to do to up keep the house, but a house that is 6 years old should not be rotting nor falling apart.

I pray no one should ever purchase a Centex home. You will be unhappy with the construction and the total lack of caring from the company. A class action lawsuit should be started.

I am very allergic to mold. I need someone asap to fix it now, Sept 30, 2010 after 9am. We have only been here for 3 yrs and did not think we were going to run into this problem already and after running out of Builders Warranty. How can you put a short time warranty on a brand new home?

All the exterior wood is peeling paint off. I have already had to paint window trim, back door and part of garage door. Even the hardi-plank is peeling. They tell me it's primed and I told him it's not, I have the wood in my hand and it's just one top coat. They won't fix anything, say it's homeowner problem and not under warranty.

Please don't buy a Centex home and help me get these problems fixed or out of this house. They do bad business and sell bad, bad quality homes and don't fix the crap they build. I'm not even sure of the immigration status of their contract labor people, only if someone would check them out. The house is really falling apart and we're already under water with the mortgage being as we paid way more than it was worth and now being the state of economy.

As I drive in the neighborhood, I see almost every home with the same exterior problems I have. Their window trim is rotten, their exterior wood is peeling paint horribly, and I'm just looking for an avenue to go down and get something done and restitution for having to beg and beg to get something done and spending all my time off looking for answers. It's very stressful for me and my wife, not only having to worry about keeping out jobs in this economy but finding extra money in out tight budget to fix the home which we purchased brand new, assuming we wouldn't have to spend money on major upkeep. It's been a horrible experience and getting worse every day. I call and call and nobody ever calls me back. There is only one number and it's just answering service and no one can help me. It's very stressful for me and my wife, our home has little to nothing paid on it and we spend so much already trying to keep it running.

In the past year, they have had 5 different project managers. If you are lucky enough to get service scheduled, they rarely show up to do the work. The project managers that have scheduled work for us quit or get fired and no one follows through on their work orders. In addition to the turn-over in project managers, the sub-contractors keep changing as well. We have not received updated information/phone numbers for new sub-contractors.

When we call Warranty Service, you rarely get to talk to the same person twice. I can't even begin to tell you the number of times we've been told the person that handles Potomac Green is out and someone new is covering for them and we need to bear with them. They told us today that company policy prohibits them from calling the project managers in the field. How in the world do they relay information to the project managers if they can't call them? They didn't bother to tell us that the two most recent project managers turned in their resignations on the same day. I called a former project manager and he was kind enough to try to find out why no one showed up for our scheduled service today. That's when we found out that Jerry, the guy that scheduled today's service, is no longer working for Centex in Potomac Green.

We have major construction defects that have yet to be taken care of since we purchased our new home last year. They just don't care. In the past year, we have probably made over 80 phone calls requesting, re-requesting and re-re-requesting "Warranty Repairs" and have only received a return phone call from Centex/Pulte on maybe, 4 occasions. Again, they just don't care.

Here are some of our issues: We have a crack in the ceiling of our loft that runs the entire length of the ceiling. It has been like that for 10 months and has yet to be repaired. Our upgraded Dishwasher has not washed or dried our dishes correctly since the day we moved in to our home a year ago. The Ice Maker in our upgraded refrigerator does not work correctly. Our upgraded Washing Machine does not fill with water. Centex did not complete the installation of our irrigation system and one year later, the job is still not complete and we have dead sod between our driveway and our neighbor's driveway.

Centex/Pulte has the most disorganized "Warranty Repair Service" we have ever dealt with. We have moved into 4 other new homes since 1984 and have never encountered the incompetence we've encountered with Centex/Pulte. Their communication with the customer is completely unreliable. We have been lied to repeatedly and there is no follow through on promises that are made to complete service issues.

We have tried to contact someone in the corporate office to talk about these issues but the receptionist refused to give us a name or contact information. Centex/Pulte does not want to hear from anyone that has a problem. What kind of statement does that make? They just don't care. We are ready to take this public if something doesn't drastically change for the better soon. The only thing we've seen Centex/Pulte do well is sell you a house, collect your money and then forget you exist.

Issue # 3: One Bedroom has extremely low air-flow despite fully opened dampers. This issue was addressed but not resolved. Centex authorized technician asked me to walk to it in future and adjust it on my own.

With Issue # 3, being frustrated with the lack of air in one bedroom, I went to the attic to adjust the dampers. The house has second set of dampers located way behind hiding somewhere in the dark. I noticed that that damper was closed all this while and the technician never fixed it. While attempting to adjust it, I fell off the attic floor into the Master bedroom closet, causing serious injuries to myself and making a hole through the closet ceiling. I was completely shocked and surprised to see that an air-flow control was placed in a location without a solid walking access to it. This was never brought to my notice nor did the attic have any warning signs. I contacted Centex Warranty, and once again was told that I need to contact third-party contractors at my own expense. Now, this will cost me $700 to have something fixed that should have been resolved to customer satisfaction in the first place. Falling off the floor of the attic into the bedroom closet caused serious personal injuries causing a back pain which is still there

The manager sounded more like he did not care about being accountable for repairs that should have been taken care off well in advance, providing any sort of courtesy service for customer satisfaction or the risk of losing future businesses from an existing Centex Customer who has a potential to but another premium Centex property in near future. I bought the house considering a good reputation of Centex Quality and Warranty Support but I am very disappointed this time.

They came out and patched it but low and behold, we have the same issue only the cracks have reopened and new cracks have been established. Cracks are now in our kitchen and our bathroom. We contact Centex and they referred us to the warranty company who sent out a general contractor. We never saw a copy of his report to the warranty company. The warranty company has decided that they will not repair the crack in the flooring foundation. Not only that but the contractor saw how the crack has opened up to where it is no longer level but elevated on one side. The economic result is that we do not have the funds needed to redo the flooring foundation nor will we be able to sell the home if we decided to.

The toilets they put in the house were most likely the cheapest available. I replaced all of them (5). Two bathroom sinks have leaked and cause massive damage to the house. I had to replace all of the hot and cold lines to every sink after that. The tile work looks like it was done by a 9-year-old girl. Every grout space is a different size. The plastic tubs make awful cracking sounds when you walk near them. When changing the carpet in one of the bedrooms, 7 ft of tac strip was missing. The base boards in the laundry room turned yellow.

The bathroom cabinets are so low it's like a home for hobbits. I noticed one of the upstairs bedrooms was always at least 20 degrees hotter than the rest of the house. I had a guy go in the attic to investigate and there was a massive piece of insulation completely missing above that bedroom. Another upgrade I purchased was crown molding in the living, family, dining, and master bedrooms. When I attempted to do crown in the other bedrooms, the home revealed another outrageous flaw. The hot bedroom (the oven as we call it) had warped dry wall in 3 corners...so warped that the crown molding could not even bend enough to be installed.

I checked the ceiling in that bedroom and it is nowhere near level. It's just disgusting. I cannot believe these people build homes. It's so wrong. Everything is so messed up. And I don't even want to talk about the problems the neighbors had.

Previously, I also complained about a bass noise that repeatedly reverberates through my bedroom wall most evenings/nights. Since the intercom does not function at all in the third floor bedroom located directly above my master, my thoughts are that the intercom and speakers were not installed correctly. I am subjected to the annoyingly loud noise which comes through the walls, even though the intercom has been turned off since December 2009! It does not function properly and we can't use it. Is it possible that professional home builders incorrectly installed the home intercom system? In each of the 4.5 bathrooms, the shower bars collapsed. I've had to incur the expense of replacing cheap aluminum bath bars. In the master bath, the faucet handles have come apart several times. It is inconceivable that a home builder would intentionally use substandard materials or outdated materials, but as an obviously disrespected and disregarded homeowner, I've come to realize that the facts are present.

I hate this place, it is an absolute mess! I refuse to refer to it as a home. I regret and resent purchasing it, but I deserve to have the repairs completed immediately! I deserve to live in the dwelling that I agreed to purchase. A properly-built home with quality materials. The fact that my complaints are unanswered, ignored or minimized by service personnel add to the misery of living in this poorly constructed, substandard, molded-infected/squeaky floors, cracked-walls/trim, cracked caulking, slow electrical responding place. It is inconceivable that this place actually passed inspection. I am unwilling to wait one year for these repairs and I do not ascribe to the notion that it was "built by humans" (therefore mistakes are inherent). It was built, supposedly, by professional home builders! I have every right to expect a quality product, not a substandard, cheap hunk of crap!

I am ashamed to invite friends, relatives, neighbors and visitors into this place. I am not able to paint walls that are water damaged or reverberate bass music. I am ashamed for visitors to see holes and mold in the wood flooring. I grew up in a home with hardwood flooring. Most of my friends have hardwood flooring in their homes. I own another property that has hardwood flooring, yet 19442 null square is the only place where I've witnessed improperly built stair landings, mold spots and holes. I have never!

I am ashamed of this place. This is the third home that I have owned and I have never experienced these types of problems. I assumed (apparently incorrectly) that purchasing a newly built home would minimize inheriting previous owners' problems, but I am seriously disenchanted and disheartened. This is the worst place that I've ever lived. It's supposed to be new, but it's so poorly constructed that I have nothing by regret. Please repair this place, immediately!

In addition, they built the house next door based on wetland markers rather than the actual property lines, so our neighbors unknowingly put in in-ground sprinklers and landscaping on part of our yard (which they were told by Centex was theirs). Then Centex actually hindered our ability to get it worked out. That's just the tip of the iceberg. My recommendation: go with somebody else. We now have mismatched walls because the drywall repairman's paint was slightly lighter than what was on the walls. We, along with our neighbors, had to pay for independent surveys to get the property line issue resolved because Centex would not provide us with an accurate survey. We've gotten the runaround, strong arming to get out of what we were promised, etc.

"I telephoned on yesterday, Sunday, April 4, 2010 (Easter). While cleaning up, I noticed that water has been leaking from under a window in the master bedroom. The dampness is obvious and the paint is beginning to look as if it is sagging down the wall. I'm appalled! I moved into this brand new property in October 2009l I've lived here for 5 months and there is water damage to a wall in the master bedroom! I also complained recently about the wood flooring on the first landing of my home. The boards are cut too small, so there is a noticeable, gaping hole as one attempts to walk up the steps. The corner strip for the drywall for this same area is cracked, peeling, and pulling away from the wall.

The lights in the family room are delayed. This may be an electrical problem. When I flip the light switch, the lights delay about 2 seconds. The intercom is possessed! It indiscriminately plays bursts of bass noises in the sitting area of my master bedroom. These occur at night mostly, but have occurred during the day as well. I never know when, so I turned the intercom "off" in the master bedroom. The bass still continues, indiscriminately! The walls actually vibrate when this happens.

While walking to the third landing/ 3rd floor, I noticed that greyish/black mold developing in the wooden flooring. During the walk through, the builder, "Mark", admitted that the wood had gotten wet during construction, but assured me that it was not and would not become a problem. Well, mold is alive and growing on the wood floors of my home. In the five months that since I moved in, all of the shower rods have collapsed - four bathrooms.

All of the closet racks have collapsed - five bedrooms. During the walk through, I advised the builder that the plumbing shows in the powder room and that the mirror was neither set in the center of the wall, nor aligned with the faucet. He promised to correct but did not. In the master bathroom, the caulking for the tile has cracked, which raises another concern of mold and waster damage. The faucet for the master sinks came apart because it was not installed securely. I was able to correct that. In the hallway above the kitchen (garage) area, the floor boards creep and seem loose and unsupported.

As previously stated, there are hundreds of nail pops and I cannot walk 8 feet in my home without noticing that the wall trim and crown molding are cracked in every conceivable area from the entrance foyer to the family room, the living room, the dining room, the master bedroom, and the bedrooms. I have requested repairs several times to no avail. My thoughts are that this home is poorly built in every conceivable way. I am grossly unhappy with this Centex-built home. I regret having purchased it. The home is water-damaged. Even if the housing market recovers, I will be liable for the additional expense. The mold is unsafe for my teenager whose sinus condition has worsened since October. We both sneeze constantly. I have been ripped-off!

Next was electrical. We had a TV catch fire (3 year old TV) due to constant power surges. Best Buy's warranty did not cover it since it was electrical and our fault! We have the high efficiency lights that "last up to 5 years" burn out in a weeks time frame. We have outlets that work one day, and won't the next. Recently, our A/C went out (remember, we closed in 2007) and the A/C repairman found melted wires and connections in the unit, and it is about to cost us $800 to have it all fixed. He also found frayed wires touching metal in the breaker box. I have told Centex, had someone come check on the electrical to tell me it is fine, but then found out that the original electrical contractors have been "let go" by Centex for shoddy work. After finally telling Centex that I plan to retain a lawyer, did they agree to send someone else to "check" on my problems. I am not mad at the folks on the phone, but I am mad that the company is not backing up it's home and the workmanship they hired.

We have had to pay for the TV to be repaired ($200) and the A/C unit to be repaired ($800). We have had numerous light bulb changes in the past 3 years. Our son developed allergies once we moved in to this house due to the poor condition of the A/C. I have had to miss at least 10 days of work (costing me at least $2,880 in lost wages) in order to be at home for either the initial visit, or the repairs.

The following is a short list of our problems: 1. Faulty dishwasher and washing machine, 2. Electrical problems, 3. Cracks on walls and ceiling, 4. Caulking - at least 75% of our house was not caulked, 5. Crown Molding - no caulking, cracks, warped wood and poor installation, 6. Faulty ceiling fans and light fixtures, 7. Front door will not close or seal unless it is forced shut, 8. Bathroom hardware improperly installed, 9. Trim work, fit and finish - very poor quality, 10. Painting - sloppy and cheap. All this and we paid an additional $25,000.00 for upgrades! We are tired of the smugness and "we don't care" attitude of Centex/Pulte Homes management regarding the poor quality of our new home construction. Potomac Green is a beautiful community on the outside, but to live in one of the houses built by Centex/Pulte is a nightmare!

I have a huge hole in my upstairs bathroom because supposedly they fixed the problem but it keeps happening over and over again. They promised a park within a year. It has been 6 years and the park is still not completed. They got a loan from the City of Lake Elsinore and we, owners of the homes, ended up paying for it. We tried to get some of the things that were wrong with our home fixed while it was still under warranty, but all they did was lousy repairs and the problems keep recurring, and when the warranty was over, they just washed their hands saying that the warranty had expired.

I told Ms. Lori there had to be a major problem for there to be so many leaks in such a short time in a new home. I said either the building materials were substandard or the construction was. Ms. Lori said the builder was in the area and she would send him to see "if the problem was covered under the warranty". I advised her I hadn't been on the roof poking holes in it. The builder saw the large amount of water and said they would make arrangements for someone to come extract as much of the water as possible.

Water went the length of the room into the closet. The person who extracted the water had to pull up the carpet in the office and in a corner of the BR. He left two large fans running to dry out the rooms, and told me the leak was so severe. Moisture Ms. Lori had said workers would come the following Tuesday to begin repair work.

Each day the smell of moisture was in the air in my home and there were large amounts of condensation on the windows in the office. The next Tuesday the water extraction man returned and agreed with me that the walls and concrete were still extremely damp; too damp for him to remove the fans as he'd planned. He stated again at least one wall was going to have to be torn out and replaced. He told me to keep the fans running as much as possible. At 3:45 pm that day, I called the warranty office and left another voice mail stating I thought some workers were supposed to come.

I'd taken the afternoon off from work for that reason. I asked for someone to call me back. Five days have passed and I have not received the courtesy of a return phone call. This evening there was some rain mixed with snow and when I was at my desk I thought I heard a dripping sound. As I write this water is again dripping and streaming down the wall and a large puddle is beginning to form. Since Centex didn't build my home correctly in the first place I certainly don't have any confidence in the company doing repairs properly.

They eventually took some core samples of the concrete to see if the moisture barrier was in place (it was in place). They allowed us to stay in the house during this time. They sprayed a mold inhibitor on the areas and told us we would be fine in the house. The entire family was getting sick at this point. My husband had to be put on an inhaler due to heaviness in his chest area and antibiotics for a sinus infection. My daughter had sinus problems and severe headaches. Both who are and have been treated for years with allergies to mold. I made a point to tell Centex this and again they said we would be okay in the house.

I started doing some research and discovered that we should not be in the house. We called a mold company and he stated we needed to get out of the house until it was cleaned. The mold company came over and did mold testing. We hired an attorney and told Centex. We then decided to get there company to do mold testing. Centex also agreed to test when I told them we were moving out the house because we were getting sick from the mold. Jamie W. called me on my cell phone and asked me why I thought we had a mold problem. I will add pictures at the end of document to show you what it looked like. Both tests were done on the same day; one in the AM and one in the PM. We called them to ask what the results were and we were told that everything was fine and we had no mold problems.

Our attorney then furnished Centex with our results and they agreed to mold remediation, which they paid for the work to be done. Our floors were replaced and a sealant was put on the slab. We still did not have an answer as to why we had the moisture problem. We asked Centex if they would give us, in writing, a letter stating they would be responsible for any future damages related to moisture problems from the slab for the next 10 years. They would not agree to this and this is why we hired an attorney to handle our case because it was becoming more than we could handle. We pushed to get an engineer to evaluate our home. Centex told us they were going to get someone from out of state that had experience in slabs and that it would take a couple of weeks.

The engineer came out to our house. We were unaware of this visit. We were staying at a hotel while they were doing work (6 weeks). They told him the least amount as possible. He was not aware of the concrete issues because there is no mention of it in his report and the person they hired was local. We were not satisfied by the report because they said our gutter and landscaping was contributing to the moisture problem. We hired an engineer and he asked what had been done to the house. We told him about core samples were taken but, Centex said they were fine. He requested the results and that was when we found out the concrete was the reason for our mold/water intrusion in our home. There were three samples taken and only one meet code.

The engineer states that around the house and in the garage there is a white chalky substance. He states that this is a sign of high moisture content in the concrete. Centex has placed French drains around the house and we added some extender to the gutter system and removed landscaping boarder (as they recommended) so water would not be trapped. With all this done, the concrete still has a moisture reading of 60-80%. The only way to correct this problem is to build another house and is the reason we want Centex to buy the house back from us and reimburse us for all our expenses. We are now $75,000.00 in debt due to fighting Centex to do the right thing.

We recently had the house tested again and the mold is back again, not at the levels it was initially, but it will only be a matter of time before it gets to those same levels. The slab was not sealed in between the wall and cabinets. He said it may take longer before we see visible signs of mold. We only have a few areas where we can see the mold.

The concrete is bad and they should be responsible to fix it and the only way to do that is to buy the house back or build us another one. It is there job to oversee their contractors. We are now in debt an additional $75,000 fighting them on this problem. Centex is countersuing the concrete company for damages. To me that is admission to quilt. Why can’t Centex back up their product? I bought the house from Centex, not the Concrete Company. Consumers need to be aware how Centex backs up their work!

Guess what happens next? They changed the product, lower the base options on the interior and changed how the homes were constructed which included a change to the architectural design of the exterior. Ok, we could handle that. Down turn in the economy right? Need a little help moving homes in the community. Yea! It went from bad to worse! The base went lower, the homes got uglier and the values went down by $100K for the same size house! Well, the issue is Centex has done this before.

They are trying to use the economy as an excuse. What was it before? They seem to have a bad habit of this. We know of at least 3 neighbor hoods in the nearby area they did it too before the economy ever went bad. We also have internal builder contacts that say Centex does this all the time. Buyers be ware! Loss in values, appreciation beyond economic climate.

Centex/Pulte states that they do not do this in any of their homes. Our inspector claims that they are not even compliance with "other suitable means". They are forcing us to close. I believe they do not comply at all in all of their construction and are strong arming us. I know this is just not our home either. Add this to the 2nd story leak, structural wall out of square and repeat inspection items that were not handled.

I paid for certain designs that were pulled and was told I can finished them myself and mismatched windows in my home (Back windows don't match the front design.), Also, I have poor appliances, water leaking from furnace coming from the second story roof, and crooked garage opening that causes the door to stick (and now broke, so I can't use it for anything but storage). I'm ticked still and can go on and on after being here! It was the first house built. Why wasn't I given better treatment!

It turned out that since the house was a new house, Centex mortgage based our tax payments on the appraisal from the previous year, which was unimproved land - there was no house on the land at the time. I really feel that they did this on purpose just to get us in the house, and whatever happened after that was our problem. They kept assuring us that we could afford this house, no problem.

So we re-financed because we had no choice. Who has an extra $800 lying around? Now we are stuck in an ARM. We have tried to re-finance several times over the last couple of years to get a fixed rate, but now our debt-to-income ratio is too high, and nobody will help us. Even so, the house payment still went up over $400 a month to nearly $1,600.00. Since then (March of 2006), we have been struggling to make ends meet. We have kids, so I did some babysitting for a while. And then I did finally get a job, but then I got laid off in January of 2009. We have become house poor and have had to file for bankruptcy. Our credit is completely shot, so even if we sold the house, we probably would not be able to buy another, and so we are stuck. The house is all we have.

At a recent homeowner's meeting, they asked if I was out on a witch-hunt. Well, I am now because all they did was lie to us that trusted their products. Not to mention the problems with our house: 1.) The mold around the windows, don't let them tell you that’s normal. 2.) Don't let them tell you to clean it with bleach, that's wrong. Check out the website from government on black mold. 3.) The homeowners association said there would only be an adult at the pool; this is not the case on April 4th. 4.) The products are cheap and coming apart. I am now worried that our drywall was the tainted stuff from China. 5.) The staff is rude and doesn't care. They are only out for the buck.

The neighborhood was to be for families and only have a few renters. It's now becoming a rental community and has been stated as that by Centex employees! Think before you buy. I am not the only one that feels this way in the neighborhood, so consider yourself warned by all. The house is falling apart. We have had to fix things because we don't want them stepping foot on our property. I am doing my own investigation and will take it to my lawyer. We are also starting a petition to fire Christine ** of Ravenel and Associates, one of the worst HOA in the area, and follow what another, W. Ashley, HOA did and get a management company.

The temperatures were below zero, it was 8pm. I called Centex's emergency line and could not get anyone to come out to turn the water off. The fire department would not leave. I actually ended up speaking to 3 people taking several hours before the fire department shut off the water. The fire chief spoke to the field manager and advised him that he needed to get out to the site to let the other residents know that there was no fire suppression system in the building. He never showed up at all. There was a huge mess in my garage, foyer, stairwell area, etc, that needed to be repaired that took weeks. It was not done very well either. Then the exact same thing happened exactly one year later in February of 2008 in the same pipe, although this time the pipe broke all the way into my neighbor's condo also.

Her condo was flooded. This happened during the day while we were at work. It affected 3 condos. This was major damage, walls, carpeting, cabinets, ceilings, you name it. It took a very long time to repair the damage from this. The same pipe line broke again. One of the guys working on it said they used cheap pipe and cheap insulation. I am so afraid it will happen again this winter. So with the water damage 2 years in a row and the complex UNFINISHED I am throwing away my hard earned money every single month.

The drywall inside had probably close to 1000 nail pop-outs resulting in a team of 5 spending an entire week fixing and repainting. I was the first to move into the neighborhood and so I'm furthest along in getting things fixed. I dread the long road ahead for my neighbors. I've heard from 5 so far that also have leakage problems and nail pop-outs. I could list dozens of other items, and I wonder if a day will ever come that I don't have warranty requests in. Stay away from a Centex home!

well another 2 weeks later some guy came to the house and told my wife that he did not bring enough supplies and left. so I talk to the manager (Mr. Moore) and he told me that they will not be warranting my roof because a third party attempted to stop the leak. He said since I myself when up on the roof and put some tar to stop the leak
I became the third party, I am the home owner and there was no repair that was done the whole entire side of the roof is bad because it was leaking since day one and gotten so bad that it start coming thru the kitchen for some one to notice.

So I was told that they will not warranty my roof because I attempted to put some roof sealer to stop the leak so no mold will be growing in the attic and get my kids sick
the roof is damaged causing my attic to be damaged and wet and the roof of my kitchen

Centex has spent 100% of their time showing their bad faith by trying to obstruct justice & prevent us from getting any compensation; The sinkhole has so far cost well over 150k in repairs. Centex has not spent a penny on us in warranty work; They said the sinkhole voided the warranty;

OUR lifesavings is gone plus we owe tens of thousands in expert witness fees...Centex would spend 200,000 dollars fighting than repairing and honoring their warranty...These people are 100% corrupt!

They informed us that this IS a new home because they would make the necessary repairs to bring it up to standard. However, this does not make the home new because there has been damage to the home that has to be disclosed at resale to any potential buyer. The contract with Centex states allows them to make necessary repairs if damage has been incurred. They did not agree with this reasoning and have held our earnest money. Our position is that Centex has promised a product that they cannot deliver, even though this is act of God. We cannot in proceed because we would never be looking to buy a home that has had fire and electrical damage in the first place and they are try to force that upon us now.$10,000.00 lost in earnest money to Centex Homes

Physical damage is severe cracking throughout the home, no reforcement in slab etc... Economic consequences is out of pocket expenses I have spent on engineers, geotechnical engineers, and forensic engineers, not to mention legal fees

My house was one of the more expensive houses on that street, yet I ended up being stuck with the most utility boxes in my already small front yard. This was clearly unfair and I asked Centex for some sort of compensation. Since no one explained to me before that that lot was going to have extra utility boxes, I felt I deserved either a price reduction on the house or some free upgrades. The sales manager, Brad Brown, ended up being very uncooperative and refused to give me any compensation. I happen to be a veteran of the United States Army and I feel was unfairly treated by the Centex Homes and Mr. Brown. I was planning on financing my house using my VA loan, but Mr. Browns attitude forced me to simply walk away from that house all together

I lost $450 that I put toward home upgrades and valuable time

My family and I missed out on a home we were interested in buying because the Centex sales agent did not want the ultimate buyer of the home to be represented by a real estate agent in my opinion. She purposely, and unethically, deceived us into thinking she would not be available until a later point in time so that she could sell the house to another buyer who was not represented by a realtor. She then tried to sell me a similar home of obviously lesser value for $80k more, knowing full well that I wanted the other home. I find this type of behavior by a money hungry home builder's agent to be deplorable and I would hope that Centex does not condone these type of under-handed ethics.

The next morning was our closing and they offered us to think about it over the weekend.

Unfortunately Centex deliberately put us in the situation that we had no way out and had to close on August 4th, 2006. They were fully aware that we had just sold our home (July 31,2006), our moving truck was on its way from NJ, our children were supposed to start school that day, and my husband works for a company that works from home and he could not ask for a month or two off until we found an apartment to live in. They claimed they had just received the 'proposed road information', but we have found out that they knew since 2004, when that information was made available to them.

A week after our closing they repeated the same deceptive practice of letting our neighbors know about the proposed road, the day before closing. Turns out they did that to various people after us and they repeated the same lie and told them the day before closing. I never knew that a big company like Centex could do this to people. Buying a home was important to all of us and we were all greatly deceived. We live in Cypress Trace, Single family homes. They want the city to help us, but they are not willing to fix their wrong. I have asked that our money be returned and we will gladly give them back the home, but they wash their hands of their mess and leave it up to the city.

They knew that if they revealed the information sooner than the day before closing, most people would not have purchased the properties. They waited for the most desperate hour for the families and then they wouldn't have much of a choice but to close. They planned this out very carefully. I am sure some of the people that backed out of closing, were the investors, which could back out easily. I hope no one has to go through this again.

We have not been able to enjoy the home we spent 415,000 to buy. They deceived us into the purchase. We can't even sell the home if the road does go up. I wish they had been honest when we would have chosen not to purchase the property. We uprooted our family to have our dream home and it has turned into a nightmare. I hope no one has to go through this again.

He then said they needed an appraisal done and it would be at my expense. Before I spent 350.00 for this I wanted to be sure I was realyy going to get the loan so I asked him are you pretty darn sure I will get the loan? Do you see any reason I wouldn't get the loan? He kept telling me there would be no problem. I paid the appraisers they contracted $350.00 in the form of a bank money order at their request.

Three days after the appraisal I got a call from the loan specialist at Centex Home Equity saying that my home did not appraise as high as they needed for it to in order to get the loan. I didn't even know this was an issue, he never said it would be. I called the Centex Corporate office to complain and to ask for my money back. They tried to pass it off on the appraisal company. I called the appraisal company and they said they did their job and Centex should not have asked them to do an appraisal and that they should have known they couldn't help me prior to having the appraisal done.