Brookfield Residential Reviews

Poor quality materials, upgrades exorbitantly priced, and materials not explained well in the design process. The floor tile we chose is uncomfortable to walk barefooted on due to the sharp tile edges, they supplied white electrical outlets on a black tile backsplash, they charged $9,000.00 to upgrade a white vinyl sliding door to a black one (exact same door, different color), the upcharge for dark bronze vinyl windows was similarly ridiculous. To change from a three hole faucet to a one hole faucet was an upcharge - even though a one hole faucet cost less and is easier to install requiring only one hole be drilled!

My experience with Brookfield Residential in Calgary has been disappointing. There were several basic omissions:

We bought a house from Brookfield in 2021 and had issues ever since, mostly with the flooring. They sent people to fix it because it was under warranty but it was fixed so temporarily that it only was good until the warranty period. We now have gaps in our flooring all over the main floor. I am very disappointed with the poor quality of work and on top of that cheating us by fixing it temporarily after the complaint.

Never lived in a place where all the questions, concerns and issues and constantly deflected and not answered. I can ask the same question my neighbor asks and get 2 different answers. They continue to let things break, die, go out of service etc & never get to fixing it quickly til it’s a massive issue. Ex: building has 3 elevators. They never attempt to fix them until all 3 are down. And once that happens most of the time they only fix one and let the other two stay down. There’s hundreds of units here and you’ll wait 5-10 minutes for an elevator that might just break down before it gets to you. And it’s a 31 story building so the stairs is a massive issue for residents such as myself that live high up. AC in the building hardly works. It’s usually 80-85 inside during the summer. AC in your unit may work it may not but, it’ll def die in the middle of the night due to the cooling towers always going down. It happened 3 times this summer alone.

My Brookfield home is in the Heritage Shores Community in Delaware. I am posting a picture of what my driveway looks like after less than a year in a Brookfield house. No driveway should look this bad in that short of a time. This driveway’s concrete was either improperly mixed, sealed, or dried. I never put salt on the driveway. The corrosion must have come off the street on my tires. The damage should not be this bad in less than a year. The “Customer Service” department never called me; we only exchanged emails. Their view is that the bad winter and indirectly applied de-icing agents caused the problem. I don’t believe that it would look this bad after the first winter if the concrete was correctly mixed, poured and dried.

I do not recommend Brookfield Residential Homes in any capacity. My experience from start to finish has been frustrating and disappointing. The core issue lies in their poor management of subcontractors, lack of quality control, and unacceptable customer service. During my one-year warranty period, Brookfield's subcontractors caused severe damage to my driveway by driving heavy machinery over it. It is not only my driveway but a majority of my neighbors who have been affected. Despite this clear negligence, they refused to take responsibility or properly fix my driveway. When I requested a phone call, I was dismissed and redirected to an impersonal 800 number.

Just had our water turned off by the Village. We received a notice in the mail stating the bill wasn't paid. We called on the 3/15 to confirm that the bill was paid and they were supposed to fix their mistake. Well 3/26 we had our water turned off on their mistake. We called the woman that handles this and she forgotten that she spoke to us on the 15th. She sent the village to go back and turn it on but DIDN'T EVEN APOLOGIZE FOR THEIR MISTAKE. It's sad that if your bill is not paid for the previous month, they go immediately to turn off the water. I feel bad for those who really struggle to pay the water bill in this TOWN.

Overall it has been a fantastic experience, they are so attentive and nice, they were there for any question. Every time that we have a problem or concern they were there to help. Excellent experience.

This place is grossly misrepresenting their location as being close to downtown Napa. It is actually in the middle of an industrial park and is a block away from the new Costco which means constant traffic through the neighborhood. Never in my life have I experienced such blatant falsehoods. We were so put off that we refused to even tour the homes after we arrived there. The staff claimed "we were the first to ever complain" about their misrepresentation but there is no way they were being honest.

Do not buy a home from Brookfield. Sure your house will look great at first but after a few months or a few years, things will fall apart. I've had water leaks into my home over the last 9 years and repaired the roof 4x. The open gutter system is bogus (ices over) and the roof design makes no sense with a drain pipe running through the attic/home. Worse yet, due to ice dams on roof and water leaks, mold was discovered in the drywall making my family sick. The company denied my 10-year architectural warranty and the third party also denied my claim, even with clear evidence in videos, photos etc. Other neighbors have had worse water leaks and window leaks. Brookfield will not help any of us.