Brookfield Residential

Brookfield Residential

 1.8/5 (56 reviews)
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Overall Rating1.8 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: July 28, 2022

I have paid for lot size based on sales documents. Brookfield delivered smaller lot size in Woodhaven project in Aurora. This was discovered reviewing the sales layout and contract documents from one side versus the Official survey report. Both documents are showing the same length 34.04 for the Lot-25 West border, and same length 33.97 for the East border, while, we can notice a clear discrepancy in the North border, Survey report showing 21.48, while, the contract document showing 22.19. So basically, the official survey report showing less lot area than we signed in the contract.

The Builder "Brookfield" response was the following "Included in your Agreement of Purchase and Sale is the Schedule X with the provisions about the dimensions of your lot size. It states that the dimensions shown on the Agreement are approximate and that the Purchaser acknowledges that there may be minor variations to the lot size. I have attached Section 2 subsection d) and Section 3 subsection i) from your agreement for reference." You complete far from honesty and integrity

5 people found this review helpful
Verified Reviewer
Original review: Aug. 23, 2021

My wife and I bought a Brookfield home in Brighton, CO. Our home was built in 2015. The deck attached to the back of the house is one of the most half-** pieces of work I’ve seen. Boards were not cut to length, not secured to the framing (in some places not at all), and the exterior of our home was not sealed or painted correctly. Because of their shoddy work and lack of accountability (we’ve written several emails inquiring about possible help from the 10 year structural warranty, they won’t cover any of it, buyer BEWARE!) we now have to pay to repair, repaint, and/or replace much of the exterior of our home. We’ve compared our model with others I. The neighborhood, we aren’t the only ones but ours seems to be much more severely worn and degraded, no sealant was used at all on the vertical adornments placed on the entire exterior of our home.

Brookfield is able to sell homes for “less” because they use the lowest bidder it seems. The amazing 10 year warranty they sell you isn’t worth the paper it is printed on (unless your home’s foundation or bones have issues.) with other builders available in such abundance, please shop around for any other than Brookfield. Buyers Beware.

12 people found this review helpful

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    Verified Reviewer
    Original review: Feb. 12, 2021

    Why not to buy from Brookfield builders. Barefoot lake villas experience. One, we wanted lot 13 with back up lot 12. We were told lot 12 would be released after 13. Lot 12 is released and sold, lot 13 still not released. Never informed lot 12 was released. When we started with Brookfield lot 13 had two buyers but the homes the wanted were not allowed on lot 13. They were given the opportunity to take a different home allowed on lot but chose to keep their home in Lieu of lot 13. Thus we should have been next to have lot 13. However Brookfield instead of first come first serve and providing customer service they have picked another way to profit the stake holders and screw the customer. Another lot in this dog and pony show we looked at and expressed an interest in, came on an off and on and sold without the opportunity to buy the lot.

    We are going to sign a contract with Zillow for a cash offer on our house. Thus we would have considerable cash in hand at the time of closing. We have more than sufficient income to qualify for the remainder. I am a disability Veteran with a VA loan. Brookfield is refusing to accept our offer. They say we would have a contingency. No way would there be any contingency. This company provides any customer service nor does it show any desire to work with customers. Not recommend for anybody to try to deal with them.

    13 people found this review helpful
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    Verified Reviewer
    Original review: Nov. 23, 2020

    We have had a very bad experience dealing with Brookfield at Pathways Caledon East Homes. My issue stems from Brookfield not allowing a minor change to our floor plan design. We originally requested the tandem Garage in the design package which was optional from the standard design at the time for signing the agreement of Purchase and Sale but upon reevaluating our living situation and some drastic changes that presented themselves, we had to change our decision and requested this change to the floor plan to include the Optional Ground Floor plan (with sixth bedroom and ensuite) instead of tandem Garage. Brookfield’s response to our request was, "This would require an additional pre-construction appointment from decor, and regrettably, their schedule wouldn’t be able to permit this in time”. Brookfield flat out rejected our request and refused to accommodate to change the floor plan which is readily available as per drawings.

    Our frustration is that after spending so much money on our dream home, Brookfield will not accommodate our requirements/needs. As we have elderly parents living with us, are forced to live upstairs and we require these changes to accommodate their health and ease of life, which was explained to Brookfield. Now instead of us enjoying our home and looking forward to its completion date it is now going to be a memory of a bad experience which has already left to leave a bitter taste in our mouths. I expressed my willingness to accept a later closing date (as the house is scheduled to close in late August 2021) without a penalty; however, Brookfield refused to accommodate my request. The whole ordeal makes me regret my decision to purchase my dream home from Brookfield.

    16 people found this review helpful
    Verified Reviewer
    Original review: Nov. 15, 2020

    My experience with Lantana @ Beach was only with the sales office. After this experience, I will not be back, nor would I recommend a client or friend to do so either. The salespeople we talked to were not welcoming in any way. The main salesperson teetered between syrupy sweet when speaking to the potential buyer and downright nasty to me as we discussed my client's possible purchase. The spectacle I witnessed was so extreme I felt the necessity to warn those who might think this is how all real estate professionals behave. It is not and should not be tolerated.

    10 people found this review helpful
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    Verified Reviewer
    Original review: Oct. 9, 2020

    Avoid buying from Brookfield at all costs. My wife and I purchased our first home with Brookfield in July of 2018. As a matter of due diligence, we asked our sales rep, Bridgette **, what structures would be built on the empty lot beside our home, and were told matter-of-factly that they would be duplexes complete with two-vehicle garages per unit. This information was used to inform our purchasing decision and was instrumental in our decision to buy. This information, as it turns out, was also entirely false. We were lied to.

    In reality Brookfield is permitting stacked 4-plexes (so 8 units) with two garage suites per structure (an additional 2 units) - all with a single parking spot per unit. I have gone door to door and discussed the matter with neighbours who state that they were similarly deceived and were also told it would be duplexes with adequate 2-vehicle parking.

    In a discussion with Brookfield's Sr. VP Of Edmonton Communities, Richard Westren, and Sr. VP of Edmonton Homes, Wendy Jabusch, I was informed that the lots were always intended to be Multi-unit Housing, which is housing comprised of 3 or more units. This, by design, excludes the duplexes that we were told would be built. While I appreciate their taking the time to talk with me, ultimately Rich and Wendy handed out a number of hollow sympathies and platitudes, but more or less said that nothing strictly illegal had transpired and thus they were either unwilling or unable to make things right in any way.

    Brookfield has personally gained by lying to their customers in order to make sales. At this point, that's simply fact. And while the VP's expressed their regret that this transpired, given that there is no governmental or legal body barring them from continuing these deceptive sales practices, I see no reason to expect things to change for the better.

    Do not trust Brookfield. Get anything important they may tell you in writing, and have them sign it. If they refuse to do so, assume it's yet another lie. These people are the lowest form of greaseball and will, evidently, do whatever is necessary to make the sale - up to and including bold face lies. This was the single largest betrayal of trust I have ever felt as a consumer, and now represents my single largest regret in life. I would implore anyone and everyone to avoid any dealings with Brookfield whatsoever. One of the biggest expenditures of your life simply isn't worth trusting to Brookfield. They will take advantage of you, and be unwilling to help when things go sideways.

    25 people found this review helpful
    Verified Reviewer
    Original review: May 1, 2020

    From the start of sales, the the agent farting as he walked the house with my clients and kids to closing where their preferred title company messed up every step of the way. This was a terrible deal.

    22 people found this review helpful
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    Verified Reviewer
    Original review: April 18, 2020

    I'm not lived at 'our new home' and I cannot wait to get out of this place. Quality of work and appliances is terrible. Hot water tank and dryer gave up within the first 2 months. Microwave fans barely sucks in any fumes leaving the cabinet damp and I have to constantly clean and now this morning Microwave is gone. Making gunshot type sounds. So now in addition to lockdown, I have no microwave for me and my family which includes two kids.

    Bath fan leaks water and now I've got stains on my ceiling. Told these guys and the best they tell me is, they will pain it. For God sake, this is more of a condensation problem due to poor insulation of the duct. Only one of the bath fans have this issue. The others face the same temperature and weather conditions, so you can't tell me it's due to the weather... I will NEVER recommend Brookfield to anyone looking to build nor will I EVER EVER build with them. I'd rather rent than own a home with Brookfield.

    21 people found this review helpful
    Verified Reviewer
    Original review: Feb. 26, 2020

    I purchased a Brookfield Residential home about 2 years ago in Gilroy California. There was a lot of issues and Brookfield didn't provide all fixes in time. For major issues they just delay the Service Request until one year warranty expire. My major issue is bouncy floor. Brookfield ignored my Service Request until one year warranty was expired. After 2 years Brookfield paid an inspector to justify its behavior, since I told Brookfield I am going to sue them. Now Brookfield has closed the case and I have to pay to fix my bouncy floor. Only way to communicate with this company is to sue them. Brookfield Residential is a cheater and bad builder. Don't buy home from Brookfield. If you buy a home from them you will really regret.

    32 people found this review helpful
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    Verified Reviewer
    Original review: Oct. 21, 2019

    I purchased a Brookfield Residential home and was initially very happy, the house looked great. That soon changed. A few months after moving in, we noticed that the tub in the secondary bath did not drain properly and it soon formed a large ring right in the middle of the tub. I contacted the service department and they quickly scheduled someone to come out and take a look at it. They determined that the tub needed to be replaced and it would require the tile around it to be taken out. I was told that if I wanted the work done, it would take a week to complete. I scheduled some time off work, let the builder know and prepared to sit at home while the work was getting done.

    First day, great-the tile was taken down just as planned. Second day, tub people show up (not at their scheduled time but ok) and supposedly fixed the problem. I noticed that it still didn't drain right but now the water pooled at different location. I contacted the builder and he gets them out to look at it again. Again they show up in the morning when I had scheduled it for the afternoon. The guy that shows up says yes, it is still incorrect and tells me he will let his boss know and leaves. That was in August, it is now almost November and we still don't have a completed second bath.

    I understand complications and delays and was originally just going to let it go but the Brookfield people have literally blamed everything that has gone wrong with the repair on me. They have even gone as far as saying that if I hadn't asked for the repairs, none of this would be happening. Really? It's my fault the bath wasn't done correct in the first place and I'm asking too much to expect a house done correctly. You shouldn't have to fight with the builder to get your house done right. Save yourself the headache, build with someone else!

    34 people found this review helpful
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    Brookfield Residential Company Information

    Company Name:
    Brookfield Residential
    Formerly Named:
    Brookfield Homes