Brookfield Residential Reviews

When I called the company they simply patched it with a lot of caulking. The leak resurfaced 1 year later and once again they caulked it telling me that I just need to keep caulking. 2 years later the leak resurfaced in the same area. This time I hired a contractor and 3 contractors showed me the reason for the leak was the panels that had been cut short by the construction company. And to cover up for their shoddy construction job they filled the gaps by using tons of caulk. Most of the houses in the area have been having issues due to the shoddy material used by this company. I would never ever buy a house constructed by this company ever.

I did call manufacturer and they offered me 40% rebate which means I have to spend 1200 bucks out of my pocket for nothing. When I finally reached out to Brookfield they started telling me again the same things that we didn’t tell them in cosmetic period which was already over before we moved in to new house. This is ridiculous that they are just pushing the customer in circle and no one is ready to actually help them. I wish I could give them -10 rating especially to the customer service.

The Builder "Brookfield" response was the following "Included in your Agreement of Purchase and Sale is the Schedule X with the provisions about the dimensions of your lot size. It states that the dimensions shown on the Agreement are approximate and that the Purchaser acknowledges that there may be minor variations to the lot size. I have attached Section 2 subsection d) and Section 3 subsection i) from your agreement for reference." You complete far from honesty and integrity

Brookfield is able to sell homes for “less” because they use the lowest bidder it seems. The amazing 10 year warranty they sell you isn’t worth the paper it is printed on (unless your home’s foundation or bones have issues.) with other builders available in such abundance, please shop around for any other than Brookfield. Buyers Beware.

We are going to sign a contract with Zillow for a cash offer on our house. Thus we would have considerable cash in hand at the time of closing. We have more than sufficient income to qualify for the remainder. I am a disability Veteran with a VA loan. Brookfield is refusing to accept our offer. They say we would have a contingency. No way would there be any contingency. This company provides any customer service nor does it show any desire to work with customers. Not recommend for anybody to try to deal with them.

Our frustration is that after spending so much money on our dream home, Brookfield will not accommodate our requirements/needs. As we have elderly parents living with us, are forced to live upstairs and we require these changes to accommodate their health and ease of life, which was explained to Brookfield. Now instead of us enjoying our home and looking forward to its completion date it is now going to be a memory of a bad experience which has already left to leave a bitter taste in our mouths. I expressed my willingness to accept a later closing date (as the house is scheduled to close in late August 2021) without a penalty; however, Brookfield refused to accommodate my request. The whole ordeal makes me regret my decision to purchase my dream home from Brookfield.

In reality Brookfield is permitting stacked 4-plexes (so 8 units) with two garage suites per structure (an additional 2 units) - all with a single parking spot per unit. I have gone door to door and discussed the matter with neighbours who state that they were similarly deceived and were also told it would be duplexes with adequate 2-vehicle parking.

In a discussion with Brookfield's Sr. VP Of Edmonton Communities, Richard Westren, and Sr. VP of Edmonton Homes, Wendy Jabusch, I was informed that the lots were always intended to be Multi-unit Housing, which is housing comprised of 3 or more units. This, by design, excludes the duplexes that we were told would be built. While I appreciate their taking the time to talk with me, ultimately Rich and Wendy handed out a number of hollow sympathies and platitudes, but more or less said that nothing strictly illegal had transpired and thus they were either unwilling or unable to make things right in any way.

Brookfield has personally gained by lying to their customers in order to make sales. At this point, that's simply fact. And while the VP's expressed their regret that this transpired, given that there is no governmental or legal body barring them from continuing these deceptive sales practices, I see no reason to expect things to change for the better.

Do not trust Brookfield. Get anything important they may tell you in writing, and have them sign it. If they refuse to do so, assume it's yet another lie. These people are the lowest form of greaseball and will, evidently, do whatever is necessary to make the sale - up to and including bold face lies. This was the single largest betrayal of trust I have ever felt as a consumer, and now represents my single largest regret in life. I would implore anyone and everyone to avoid any dealings with Brookfield whatsoever. One of the biggest expenditures of your life simply isn't worth trusting to Brookfield. They will take advantage of you, and be unwilling to help when things go sideways.

Bath fan leaks water and now I've got stains on my ceiling. Told these guys and the best they tell me is, they will pain it. For God sake, this is more of a condensation problem due to poor insulation of the duct. Only one of the bath fans have this issue. The others face the same temperature and weather conditions, so you can't tell me it's due to the weather... I will NEVER recommend Brookfield to anyone looking to build nor will I EVER EVER build with them. I'd rather rent than own a home with Brookfield.

First day, great-the tile was taken down just as planned. Second day, tub people show up (not at their scheduled time but ok) and supposedly fixed the problem. I noticed that it still didn't drain right but now the water pooled at different location. I contacted the builder and he gets them out to look at it again. Again they show up in the morning when I had scheduled it for the afternoon. The guy that shows up says yes, it is still incorrect and tells me he will let his boss know and leaves. That was in August, it is now almost November and we still don't have a completed second bath.

I understand complications and delays and was originally just going to let it go but the Brookfield people have literally blamed everything that has gone wrong with the repair on me. They have even gone as far as saying that if I hadn't asked for the repairs, none of this would be happening. Really? It's my fault the bath wasn't done correct in the first place and I'm asking too much to expect a house done correctly. You shouldn't have to fight with the builder to get your house done right. Save yourself the headache, build with someone else!

1. I have a side yard that is full of dirt and has a number of sharp items such as nails in it (per construction manager they take the dirt from other construction sites). My dog now has a gash in his foot and he is still limping from being in my own yard. Even though I tried to pick up all of the nails it is nearly impossible. I cannot do anything to the yard until the HOA approves it. This I am told usually takes approx. 60 days. After closing on a new home I should be able to use the side yard without concerns for harm.

2. Upon turning on the irrigation line in the basement there was a leak from the bleeder cap. They placed one on my porch for me to replace myself. However, when this was replaced there was then a leak under the stucco on the outside that went down into the basement in the insulation. This should have been demonstrated and checked in the home demonstration as the irrigation system was in. I now have damage to my property that could have been avoided. In addition, the stucco has not been fixed after 2 months. Maurice ** (construction manager) tried to then place blame on me.

3. There is a steep drop off the patio 20" that poses a significant hazard. It is shocking that even if it is technically to code, Brookfield wouldn't take the time and effort to make sure they are providing a safe environment for families.

4. It took 30 days to repair Items that I did not sign off on prior to closing. The quality of repairs have been subpar as well. I had to insist on repairing the cabinets 4 different times before they would call the cabinet company to properly repair it. (This is separate from the 30 day warranty list).

5. When asking for repairs and vocalizing my concerns, I was talked down to and at one time suggested that I go get goof off and touch it up myself (this was prior to closing). It is unacceptable that I would be expected to repair a place I didn't even own at the time. I strongly believe they tried to "get away with/push the limit" due to the fact I am a single female. I have spoken with neighbors who felt the same way when their spouses were not present. This is directed a Maurice **, not the rest of Brookfield.

6. They put a mismatched piece of wood as a transition piece. I asked for one that matched and was told that that didn't exist. It does in fact exist and Maurice happily accommodated my neighbor with the same flooring, but not for me.

7. I asked for measurements of a door opening for my layout so I could purchase a solid walnut door. The measurements given to me via email were incorrect from Roger ** (sales office). Even though Brookfield gave me the wrong info, would not frame the door to the measurements given.

8. They would not let me test for radon prior to closing. I view this as endangering my health, and that of my family. The levels were over 4 times the accepted value. I had to live with that for over 1.5 months until I received the results and could schedule mitigation.

I have also learned that Maurice ** has bad mouth me to my realtor, who also bought a home a few doors down. It is unacceptable for a company to employ and have him interact with clients that are are spending well over 550k. If I could give zero stars I would. While new home ownership comes with some growing pains, this is a new level. I have gone through the new home build process multiple times and this is by far the worst quality of construction and degrading I have ever experienced. Brookfield Residential clearly does not care about the customer's satisfaction or safety.

Holly is beyond personable, kind, compassionate, empathetic, appreciative, gracious, and attentive. I am confident she has never met a stranger in her life. She makes everyone she comes into contact with feel like they are the only ones that matter and she has everything handled, and she certainly did. I am so grateful my home is built and we are finally moved in, but I am sad that Holly is no longer a permanent member of my daily activities like she had been while building our home. I would recommend Holly and Brookfield Homes, and have, to anyone I come across wanting to buy a home. I know that our experience and outcome would not have been remotely the same without her constant and consistent support. I am grateful to her for all of her hard work and dedication she put into my families happiness and wish her nothing but wonderful things to come in her own life.

Brookfield Homes has a diamond amongst them and it is my sincere hope that they are able to see and appreciate all the wonderful things she brings to their clients, families, and business. We all have choices in life and I would choose Holly ** and Brookfield Homes a million times over after how my families experience has been throughout this long and arduous process. Only made less arduous because we had Holly always looking out for us.

Next day (Wednesday), we called back... no one answered again. No one called back. Friday morning I called in. I was told to call back Saturday morning. Then I got a call Friday evening telling me to check back Monday, January 8th. I called them on Monday at 12:00pm, I was told they still don't have an answer. Finally an hour later, I received a call saying there was a construction delay. New possession date is 2/22/18. WOW!!! I'm not surprised about the construction delay, I'm surprise it took them so long to tell me there is a delay. Like the person below said, it barely rained 2 days in December... I know his because I was counting. Hoping to moving in late Dec/Jan.

I get that new builds have construction delays, but what I don't like, respect or appreciate is that NO one has the courtesy to give me a call back or respond to my email or calls. Our current lease ends January 31. We had to ask for one month extension. Thank goodness it was approved, if not, I have no idea where we would've lived! One words: Unprofessional.

Sold my house very fast with being able to stay in it until my time frame of the new house. Well guess what. They're off by 1 month of my completion date. Now there have been no delays due to weather as it has only rained 2 days in the last 2 months. If you know anything about construction they follow a very tight schedule that is months out. So they're not delayed by bad weather, they just told me what I wanted to hear so I would by it.

So if you're reading this that tells me you might be thinking about buying from this builder. If you don't have to sell your home you're in or can rent right up till the time your new is done then I say you're fine but if not then pass this builder up and move on. Have you ever bought a car and they were very nice and told you want you wanted to hear but were not honest, you know car sales type people. (And I give 5 stars to a car dealer I rated on here.) Well this is the equivalent in home builders. I hope the president of the company is reading this and wants to hear more. I'm lot 208, give me a call.

Yes, the home looks beautiful on the exterior and interior, but underneath the surface is shoddy workmanship. From roof leaks, to plumbing issues, to flooring defects, to heating/cooling problems to name a few. Many other issues exist too. They have fixed most of them over the course of a year, but getting them to come out is a real hassle. It takes multiple calls to them and they rarely come out when they say they will. And the vendors that come out are underprepared and untimely, and many times their repair leads to another problem. It is almost like the builder is hoping you will get frustrated enough to forget about the problems and stop asking them to come out.

And then there are customer service issues on the sales and home building side. Our salesman was not horrible but not great either. He did try to bend over backwards to accommodate some things, but on others he seemed to string us along hopefully for weeks or months only to give a negative response when the building process was far too deep to back out. When we moved in, their side made an error on the closing documents. We did our part. They didn't catch it until after closing and when our movers were driving over there to unload our stuff into their house.

Now although we had the most expensive house on the lot, we had been working with them for almost 2 years, it was their error, and I immediately wired them the missing money, they did not let us in our house due to paperwork and caused the movers to have to leave - costing us an extra $1500 that they did not reimburse. Not very customer oriented. Additionally, there is a pending lawsuit (which I am not a part of) right now where a large group of our neighbors are suing Grand Haven (now Brookfield) for misrepresentation during the sales process. If Grand Haven is now Brookfield Residential, I would suggest you find another builder in Austin, TX.

Although we weren't pleased with Brookfield's initial reaction, they have since apologized for the mistake and for the stress it created and have said they are going to look into it further (including reaching out to the HVAC company). I have two young boys and was in tears that evening. I didn't want to stay in the house again until I was certain that everything was fixed - which it seems to be now. My husband was furious; I'm sure you all can imagine the stress this situation caused. It is difficult getting over the fact that apparently our house could have blown up. While we don't know who is directly responsible, someone behaved irresponsibly and it is a big deal, so we are sharing this story to help ensure that current and prospective homeowners are being proactive and ensuring they are safe in their Brookfield homes, and frankly; we also simply wanted to vent our frustration as we don't know what else to do.

Brookfield hopes that the new owners will realize they cannot fight with their large corporation, and repair the broken items on their new homes with more money out of their own pocket. Don't be fooled by the beautiful models. Do your research on the many consumer complaints and lawsuits filed against them for construction defects. They do not care about your largest investment, nor the aggravation that comes with purchasing a new home from them. Save yourself the aggravation and legal fees.

It got to the point where I just stopped complaining to their customer service. They like to say things like "well no house is perfect". I don't want perfect, but I do want you to fix obvious flaws. If the molding does not connect to the floor because the floor is uneven, you need to fix that!!! Some of my neighbors have had roof issues and cracked stucco and these homes are just a little over a year old. For what they are asking for these homes, Brookfield should have higher quality standards, however, they do not. After the year maintenance (support), it takes an act of God, Congress or whomever to get something done. Customer service basically says, "too bad, not our problem". I will never purchase anything from this builder nor recommend them to anyone. They are building new homes up the street, wish I could tell those unsuspecting buyers, "take your money and run"!!!

I remember meeting our sales rep Holly ** in January when it was freezing cold outside and no one was shopping for homes. I was greeted with a smile and recall coming back multiple times to get more information. Each visit with her was a pleasant experience and when we decided to build we knew we made the right choice. When we moved in, we were greeted by very friendly neighbors and everyone after us were just as friendly. The community is great and have a nice pool house and community playground for the kids to burn off some energy on a regular basis. I would most definitely refer a friend to purchase here. We couldn't ask for a better home and neighborhood.