Brookfield Residential

I am overall disappointed and shocked with my experience with Brookfield's customer service and quality control. It has been a nonstop effort of trying to play catch up of items that should be taken care of before closing and we should have not closed.

I think that it is incredibly important to share your positive experiences, in addition to letting a person know when they have done an extra-ordinary job. When my husband and I set out to have our home built it was quite a daunting and overwhelming experience. One in which neither my husband nor myself knew anything about; however, Holly ** from Brookfield Homes in Gambrills, Maryland, made the entire process an amazing experience. That's not saying that everything was perfect, nothing ever is.There are always hiccups in anything you do at this magnitude; however, Holly was quick to be right on top of our every need and/or whim. Sometimes even before we knew we needed her to be. We rested easy at night knowing that our best interest was at the upmost concern through this process and that made this experience one in which I didn't dread, but actually looked forward to through out all those months we worked so closely together.

We purchased a new Brookfield home in Oshawa in 2002. We were pleased with it and decided to purchase a larger home to suit our growing family. What a mistake! We have been in our homes for just over 7 years. We have a leaky basement and today discovered we have a hole in the roof. A hole! The insurance adjuster credited the "shady builder". We had many attempts at fixing the basement leak, but as many of the other homeowners experienced, the customer service AFTER you purchase is horrible. I will never purchase another Brookfield home nor will I recommend this builder to anyone I care about. The Tarion warranty is just short of a joke really- your house needs to literally fall apart before they will fix anything after 2 years.

Holly was my sales rep when purchasing a Brookfield home in the Wilson’s Grove neighborhood in Gambrills, MD. Holly went above and beyond to secure our business as well as get us the best deal possible! Absolute pleasure to work with. At no time did I feel like she was placing the builder’s interests in front of ours. Holly’s personal interest undoubtedly secured our business for Brookfield. She is a priceless asset for Brookfield Residential.

We noticed a small defect on our oven after 45 days and were told that Brookfield does not warranty appliances to contact Bosch. Bosch does not cover defects after 30 days so we got screwed and Brookfield could care less. Additionally, they still cannot fix the pocket door and squeaks in our master bedroom. Sounds like a house built in the 40’s. Buyer beware!

Before you sign the contract, everything is wonderful. After you sign the contract, good luck getting a return phone call or and email reply. The only way I can get through to someone is when I block my phone number or call with both of our work numbers. We were told our possession time frame is Dec/Jan. In December, we inquired 2-3 and was told the house is not ready, it'll likely be in January. We were advised to call back on Tuesday January 2nd for a date, for sure... Tuesday, January 2nd called 3 Times. 11:00am, 12:00pm and 1:30 pm. No one answered, left a message. No call back. I also sent an email, no response. Had my fiancé call at 3:00 with his work number, finally someone answered and said they do not have an answer yet, call back tomorrow.

So I started the process of buying my home at their Oakley Location at the end of October 2017. As with most builders you can't have a contingency (have to sell your home) this is normal but here is my big problem with this builder. They make you list your home within 2 weeks of a deposit of your new home and you have your old house sold very fast. Okay I can do that and will time it within the move in time of new house. I had several talks with about the new home completion time.

Brookfield Homes has recently acquired Grand Haven Homes in Texas. Grand Haven built my house in 2016 but now they call themselves Brookfield so my review will be to warn others of what Brookfield is today in Austin. We have had no less than 40 warranty issues since we moved in. The craftsmanship and quality of materials is poor. We have paid roughly $800K for our home and do not feel that the quality is worthwhile.

I bought a home in Playa Vista, California in the Camden complex. After the initial year our homeowner association fees skyrocketed as the initial numbers Brookfield used were ridiculously low. They will lean on the fact that they simply used the Department of Real Estate handbook guidelines which are completely outdated and they know that they are outdated but still use those numbers for budgeting, enabling them to share a low number to prospective buyers. For example, they budgeted $350 for monthly cleaning of all of the buildings in the complex. The reality, lowest bid was more $3,000 monthly. They only budgeted $.01 (one penny) for mandatory methane gas monitoring!!! Let the buyer beware.

My family and I live in a Brookfield Homes and had a pretty big scare last week that I want to share... We had been having some issues with heating over the last month and so we contacted Smith & Willis - our home wouldn't heat to more than 65 degrees, regardless of where we set the temp. S&W sent a tech out and that's when he discovered a serious problem. I do not fully understand the mechanics, but apparently while Brookfield was building our home, they switched the furnace to propane while waiting for the natural gas device they needed. Apparently, Brookfield failed to alert Smith and Willis to convert back to natural gas prior to us moving in. Per the Smith & Willis tech, this oversight could have resulted in an explosion. He called his supervisor and was told to immediately turn everything off and dismantle all the wires on the furnace. He thanked us repeatedly for calling him to come and look at the problem; he was clearly shaken up.

Carlsbad New Construction Homes by Brookfield - The quality of the products they use are inferior; the ratings of the vendors they use are poor, and incompetent. They have poor, to NO customer service, after purchasing a $1,000,000 home/property, because the list of complaints by other new owners is too overwhelming for them to attend to in a timely manner; including broken roof tiles upon completion of the house not being fixed or acknowledged for more than 6 months.

I am really disappointed. The smiling and helpful people we meet at the sales office are backed-up with different quality of after-sales service people. Me and my wife bought a new single house in Edmonton. In one year the entrance of the garage was fragmented in the middle. I wasted my time trying to get my broken garage ramp fixed and the only thing I got from the service department is argument and theories trying to justify their refusal to repair the damage. I felt I wasted my time and money with this company.

I bought a Brookfield home in Audie Murphy (Big Sky) and the design/architecture of homes are beautiful, the construction is TERRIBLE!! The house is built shoddy as if they had no pride in their work. I've only been in the home a little over a year but during that year I have complained about the floors being uneven, the space for the fireplace is not straight so it looks like the actual fireplace is crooked. Water comes out of the master bath shower into outside bath tub (seal on bottom looks like a child put it in). Cabinets are loose and not straight. I had to have the garage people out multiple times because the sun kept warping and pulling the strip off. Come to find out, it was the color they used for the strip, the garage company knew about it and wondered why the builder kept installing the same color knowing there was an issue.

Purchasing a new home can be stressful, but the folks at Brookfield made it easy. They were very helpful and responsive to our questions. While there were some issues with the actual construction, which can be expected, they were quick to address the issue at no inconvenience to us.

January of 2014 we were in the market for a new home while preparing to relocate to Maryland. We found Brookfield Residential DC on the website and took a trip to Gambrills, MD to view the site where Brookfield was going to break ground. We weren't sure if we should build or buy an existing home. After seeing a lot of homes on the market in a span of 5 months we finally decided to build after seeing their model homes in Virginia. We fell in love with the styles of the homes and how comfortable we felt in them.

We purchased and built our home with Brookfield in 2014-15. Holly ** was our salesperson and the face of the company for us through the design and purchase. She was helpful, responsive, proactive, and professional. She helped us design the home that worked best for us, including custom features that accommodate our daughter, who has dwarfism. When we encountered problems or concerns, she was quick to work with her management and the build team to resolve them quickly and efficiently. I have recommended Brookfield and Holly to friends.

It was a pleasure working with Holly. She was very nice and responsive to questions and concerns. She also gave excellent advice on options to get as well as options not to get. She very much worked with my interests in mind and making sure my family and I would be happy with the purchase of our new home.

I write this review to tell you about the experience I had purchasing a new home from Brookfield Homes in Wilson's Grove, Gambrills, Maryland. From the minute I walk in the door with my wife we were greeted by Ms. Holly **. Without a doubt she is the right person for the job. She sat down with us and went over all the options available, from type of lot to type of house, options that were available, and the estimated time it would take to complete. Holly was knowledgeable on every aspect of process. After spending time with Holly and looking at the lots available we knew this is where we wanted to live and we began the process of buying a new home.

We had a wonderful experience with the saleswoman, Holly **. She was one of the friendliest people I have ever met and was always more than willing to help and answer our questions.

I purchased a new Brookfield Home and disappointment is putting it mildly! Shoddy builders. It would be easier to list what's right as opposed to what's wrong. Mold from LEAKS in the basement, windows and sliding doors leaking, mismatch tiles, paint peeling from garage and front door, water leaking from upstairs bathroom, bird nests in outer interior due to no covers on vents. The best is when you call service the guy that fixes things is not even trained just a handyman. Can really depend on that! Would never recommend Brookfield to anyone!

I bought the home almost 2 years ago. When I purchased, I was promised a box of approximately 10 motion sensor light switches. When I moved in home, they were removed, except for one. I have been trying for almost two years to get my switches, with no luck. I posted on BBB, and on Yelp. My only other concern is how N sink U tube was not connected. Much water spilled on second story floor. Problem was fixed, I just hope I never get mold. Also, there has been a crack in shower but I forgot to ask them to repair it. I understand it is probably beyond warranty, but maybe someone can tell me how to fix it. Overall I like the house, and with exception of above, the builder has been reasonably good.

My wife & I were under contract to build a home. Unfortunately, we were forced to work with their Colorado sales team, Mike & Carrie. These people are the main reason why people in sales have a bad reputation. They knew NOTHING about their product and only cared about making money. After several red flags, we were forced to cancel our contract and home build. Do your homework on this company.

A letter just recently was sent to Brookfield to address the displeasure we've had with Brookfield Homes since we purchased our home 2.5 years ago. Since then we've had customer service at our house in excess of 20 times for deficiencies caused by Capital Mechanical who is the plumbing contractor. I purchased this home to live in a trouble free environment due to the fact that we are caretakers for my mother in law, who is on dialysis, has COPD, (on oxygen), congestive heart failure and a host of other issues. My father who lives in the basement is confined to a wheelchair due to a progressive neurological disorder.

My wife and I were at first very happy with our purchase with our home. 6 years later we started noticing a lot of the tile in the master bathroom started cracking and coming up around the shower. Then we noticed dark spots on the kitchen ceiling directly under the master bathroom and eventually the chandelier fell out of the ceiling due to mold and severe dampness. When I had a handyman pull back the bench tile in the shower, we discovered it was not done according to code. I spoke to our warranty dept. and of course they claim the bathroom is only covered for 1 year of the 10 year warranty. I asked them would my wife falling thru the bathroom shower floor to the kitchen due to the floor board has mold and has grown very weak due to the 6 year leak of water via the shower? I currently pursuing to get this redone and fixed. VERY FRUSTRATED.

Bought a home about 8 months ago. Was somewhat pleased at the time of purchase. We were told we would get 1 year free of HOA fees and they did not honor it when it came down to closing. Then a firefighter in the neighborhood noticed the houses being built across the street and stated they did not have the proper firewalls in between them so if one town home caught on fire they would all pretty quickly set on fire. Then the home next door was vacant for at least 6 months which was nice because the people who purchased the home are very loud. You can hear everything from the bathroom fan being on, walking up and down the stairs, flushing toilets, and opening and closing of drawers and I would think with these being new homes it would be built amazing. I was so happy to have my first home being built. Now I wish I waited longer and purchased a single family home by a different home company.

Can any help me getting my deposit back from this people? I fell in love with a house at Avendale in Bristow, VA and wrote a contract on April 6, 2015. The delivery date was August/September. I had been approved by George Mason Mortgage who happens to be their prefer lender, but they did not want to use my loan officer and send me to the Annandale office of George Mason. This office took 6 weeks to tell me I did not qualify and because they denied me I could not go back to my old loan officer. I went to another lender and they approved me.

My family and I recently purchased a Brookfield home (spec home) and have had excellent customer service during our closing process (excellent staff to work with), minor repairs (electrical, flooring, entrance door, etc...). When either my spouse or I would call or email the site Assistant Construction Manager, he would respond to us within 24-48 hours. I give Brookfield Residential (Bristow, VA area) a thumbs up on quality of the home, excellent customer service and truly supporting staff on-site and in the regional office.

We have had SO many structural problems with our house. We are nearing 10 years and now have found that there are several elements of the roof that were incorrectly constructed. Of course, interior damage, sleepless rainy nights and insurance claims galore. Have someone inspect your roof, your flashings, where vents are placed. In our first six months in the home, we had two major leaks during rains. I never dreamed it would take 10 years to find ALL of the problems.

I love my house, but I hate Brookfield. I could never, in good conscience, recommend them to anyone.

Since purchasing our Brookfield home, the follow-through with walkthrough repairs and the 45-day punch-out list have been pathetic. Only excuses and delays have occurred as a result of structural and cosmetic complaints. It's been a constant battle with the uppers in our region to take ownership of the issues presented and then resolutions to fix them. We are very disappointed with the management within Brookfield Homes here in Virginia and would not recommend purchasing a new home from them.

We bought a Brookfield Palo Verde new home in Carlsbad, Ca. just a few months ago. The sales brochure and website promised that appliances would be Whirlpool GOLD. What we got was the cheapest Whirlpool except for the cook top. We found out about the discrepancies right after we moved in, however, the management team has been giving us the runaround. The customer care field manager Dan ** could not answer why the builder only kept its promise on one appliance but not all. He, therefore, chose the easiest way out by dismissing us as though it was the customer's fault. He then rudely closed out our claims. Maybe the company decided to send the most difficult person to deter customers or they intend to hire 'just say no' people as customer CARE managers for their Bait and Switch tactics. Why would anyone buy from a builder who cannot even keep its basic written promises? Brookfield is the company that I cannot trust.