Brookfield Residential Reviews

Holly's made the experience the least stressful possible. From the first meeting to settlement and every day in-between, Holly was amazing. She walked us through every step, she answered emails and returned phone calls with little to no delays, and all our dealings with her she made us feel like we were her only customer, and she was right on the money for completion date, that's why I rated Brookfield Home with 5 stars. We found that to be the case with every person we dealt with at Brookfield Homes. I would recommend buying a Brookfield Home to anyone looking for a new home, for its quality and workmanship they put into building their homes, and highly recommend Holly ** as the person to deal with when buying a Brookfield Home.

Their build site at Midtown is built on a site that was previously deemed toxic due to hazardous materials spill. They informed us of this AFTER we signed paperwork. They refused to allow us to work with a realtor and they also would not allow us to have our own independent inspections performed throughout the build process. They say there is an HOA -- and collect monthly fees, however there isn't an HOA and Brookfield has made several changes to the development plans without any resident input. (Paved over community gardens for more parking lots.)

NOTHING is transparent with this company. I eventually called Jim ** in their corporate sales office to ask why changes were being made to the development plans without consulting residents. (MANY of which whom have invested over a half million dollars or more) and he responded, "We don't care." If my review or opinion isn't enough check these out. It's from Consumer Affairs. Brookfield Residential averages 1 out of 5 stars. https://www.consumeraffairs.com/housing/brookfield.html. Do yourself & family a favor -- pick another builder.

The issues that have developed, as our new house ages, has been not only frustrating but has cause a hardship for all of us in this house. It's unacceptable at this point and none of the reps have been able to correct the issue or have been able to get to the root of the problem. Skip just doesn't care and our new representative unfortunately has come into this too late to be effective but appears to be the only one who understands our concerns. Leak after leaks after leaks after leaks. Siding flying off, the reps painting deficiencies with magic markers and the plumbing is a nightmare. The landscaping is a joke and I should've hire an independent engineer to evaluate the plot prior to settlement. Photograph everything and maintain a file with accurate dates and times.

If you are purchasing a Brookfield home please hire your own independent home inspector to finalize your home. Any deficiency do not settle as it will never be taken care of and get everything you are asking for on paper. The customer service tech trucks are at every house in my development almost everyday this week and most of everyone I know in the Brookside area of Warrenton VA is unhappy with Brookfield. I want my new home back not a moldy, water logged, stained home, I didn't purchase that. They only want to fix what they want to fix to save $$$. There is an active lawsuit happening in the area and I'm diligently pursuing who the attorney is.

When I presented my approval letter to Brookfield they said they wanted me to try with another of their prefer lender in order to give the $7,500 closing cost intensive they offered me. I tried again to go with their lender. This one took 4 weeks to tell me I did not qualify. I went back to them and asked them to accept my lender, but they took 2 more weeks to say yes.

Now we are in the middle of July and there is no way they can deliver the house by September. I told them I did not want to wait anymore and requested my deposit back. They are refusing to return my money. The contract is written in such away that you have no rights. They can take up to two years to build the house and according to them they can start whenever they want during these two years. There is no financial contingency. If you back out of the deal for any reason you lose your deposit.

I am so frustrated with them. When I told them I will hire a lawyer they said the contract is written to their favor and there is no way out without losing the money. I do not want to buy with them anymore. I am a single mother and work very hard for my money. I do not think it's fair that they do not want to give me my money back, especially because they have not even started the house.

So in 2013 around October it finally had the same problem and every time its a 3 flashing code that says "pressure switch open with inducer on". I called Arpi's and explained to them the situation and they wanted to charge me for a service technician. And I was upset because this has happened every time since I have had the house and feel like I do not need to be charged for anything. I drained the tube, and through the winter months I would have to drain it almost weekly. And the furnace would work for a few weeks. We are now in 2014 October, and I am having the same issues again.

I honestly don't think this is normal. I have friends that have owned homes ALL their lives and my parents and they have NEVER heard of having to drain water out of it on a yearly basis for months. Upon inspection I do not believe this furnace was installed correctly in the first place because I can run the furnace for 30 minutes and no water comes out of the drain. I've taken the liberty to check the condensate trap and it appears to be full of water every time. In addition I've noticed the horizontal pipe for draining is not sloped properly from the condensate trap. It appears to be sloped towards the furnace instead of away. I apologize for the terminology used because this isn't my field of expertise. I really hope this water backup has not caused any rust or damages to the inducer motor which would cause my 3 blinking code because it appears every year around this time. I get the three blinking code and have to drain water and the furnace wouldn't work for couple hours and then a few hours later the furnace would work. I took it upon myself as usual with anything and took apart my furnace and cut the piping and redid the piping properly to slope. Currently the unit is still working after I repaired the slope and the water appears to be draining now in a steady stream.

Both Brookfield and Arpis have no documented calls and complaints that my furnace broke down every year. Which is not my fault how they run their company and why these calls made are not documented. I contacted John** at Arpi's and he said that my furnace needed cleaning. I took the furnace apart and it's clean as can be. The only thing is the drain wasn't installed properly which I am suspecting caused this problem.

I have reached out to the builder, their customer care center and the association and they have done nothing about it. It's so frustrating and so sad that our first home turned out to be a Brookfield home. I wish I had done some research before buying. And the windows are not the only thing that is of poor quality. The wood used for our balcony and pillars are all rotting. Mind you, it's just been three years. Not only were they painted with a thin coat but they were not sealed so the few times it has rained, the wood looks like it's been soaked in water for years. Don't invest your hard-earned money into a Brookfield home.

The lot (1 at a time of course) that they tell you is ready to go, really isn't. I also found loads of beer cans and energy drinks on the lot, I could not believe it! They absolutely do NOT use licensed workers!! They use a licensed contractor but then the workers are from another land. There are 2 set groups that work on your house outside & in. They work 7am into the night! 7 days a week even on holidays! They are quiet as church mouse M-F until 3pm while the foreman is there, but on the weekend, it's a hot mess. They are rude, noisy, and they bring their families on the weekend. They leave open fire to dry the houses overnight which I think is a code violation.

The landscaper lays the cheapest most horrible grass that dies if you step on it, and of course scorches the entire summer. The plants/trees are horrible and tacky. Don't even talk about the snow removal. The postman must have complained because now they will clear a path to the mailbox only. They push the snow in front of your driveway, it's crazy! Your pool & basketball court is shared w/ the trailer homes on the grounds. The trailer people come down to this neighborhood to use the playgrounds. Can't tell you how many houses are already for sale, and of course the ones that the realtors buy to rent out.

It is true about the shower installations wrong wrong wrong. The tiler is J&J in this area, awful low quality caulking worse than in an apartment. The tiles are beautiful but $$$ but since they use the low grade caulking, the tiles fall off!! Your floors will be scratched up in installation, I won't even go into the nail pops and your trim will peel away from the crown molding. It is true, your backyard will be lumpy because they just lay the sod over ANYTHING. Their trash, materials etc, be warned. The other person is right, call the county and they will come out to drive through, the foreman will jump out of his car and things will change for about a week. Then it goes back. Just as the other person said your granite will pull away from your sink! Again low quality mounting.

Our cabinets were so scratched up, and they WILL NOT change them. In your walk through, TAKE PHOTOS, that is your ONLY saving grace. After your 1 year follow-up. it's just to tell YOU everything they WON'T do! So we are just fixing everything our self. Your outside concrete will also crack up in about 9mos. I think the worst part w/ this builder is that we are paying so much money for these homes and they just don't have pride in their work. That's really sad. The next worse is the landscaping. It's just awful. No one cares about doing a good job anymore. Just sales numbers. Pass on Brookfield Virginia please.

We've now been here a year and have had multiple problems, all of which Brookfield very cheaply fixes if at all! As I type this there is a painter outside because our exterior paint has chipped and peeled off so badly. BUT Brookfield will not paint the whole house again, only touch it up which as you can assume leaves an obvious color difference, looking like streaks. Most of our electrical outlets have had problems, and ALL of the toilets have handles that stick. Brookfield has been a literal nightmare for us. I would NEVER recommend them.

We indicated few options that we can remove and got a response again after a week with new price. We accepted the new price countered to us and asked to move forward; however, the sales team got back to us again next day indicating the management wants to increase the price again by $8,000. All this process took about three weeks which was very painful as we lost on other opportunities. The sales rep said that if we agree to counter, we would be good every time the counter price was given which they did not honor and were untrue to the counter prices they provided. I would not recommend anyone to go with this builder.

A few things on a long list of incompetence includes emails which were extremely rude and unclear (i.e. one-worded answers pasted within our original emails), as well as being demanding when it wasn't his position to do so. When he addressed a concern or complaint, it was to cover himself but not the issue. We had an overall nightmarish experience with this company and I would not recommend them to anyone under any circumstance. Don't get fooled by the charm of these arts and crafts style homes, you will put yourself through hell and it just isn't worth it.

I am now a stay at home mom of two and when I saw the low rating on this site, I had to say something. I would hate for anyone thinking of buying a home from them to see these comments and question the integrity of Brookfield, CA and the beautiful homes they build. Mistakes happen I'm sure, but if you buy a home from a company whose main internal motto is "Do the right thing", you can't go too wrong in my opinion.

Once the salesperson got our signatures on the contract in November of 2009, he didn't have time for us - even for design center appointments. He misled us, since there was no model home to walk through; we looked to him to answer our questions. He was clueless when we asked him questions about the product he was selling! We wanted kitchen with all the upgrades and kept talking us out of it. At the walk through, we noticed the kitchen was not what we ordered.

After complaining to their marketing manager, they finally did upgrade some of what we wanted. The backyard is a mess and they did not grade the yard correctly. In Spring I will be spending over $6,000.00 to fix the erosion issue Brookfield has caused by not grading the yard. We paid to get upgraded molding throughout the home, but they even managed to screw that up by not installing it correctly and the wood has digs and chips. There are places they did not even attempt to chalk.

When you buy a new home, it is supposed be a joyous time in your life. I can go on, but my advice to all who might be interested, please, don't spend your hard earned money on this company's product.

During walk through, I found cooktop was installed backwards! Brookfield said again "design change" but after our house was built, all future ones still have it the correct way. Again, Brookfield refused to fix this. Hardwood floor in kitchen badly damaged and was "stained" in an attempt to cover up damage! Thirty floorboards scratched or gouged when they tried installing the dishwasher and dragged it over the kitchen floor! I fought Brookfield on this for six months before fixed! If we had not had photo evidence of this at the walk through, it would not have been fixed as Brookfield tried accusing us of this damage! Then, when time came to fix it, first they told the guy from the floorboard company only 12 floorboards were damaged! He showed up, did not have the right number of course (not his fault) and had to reschedule. Wasted a day off, Brookfield hoped they could get away with only the 12 worst ones being fixed!

Granite around fireplace cracked. I found this after walk through, but fortunately had taken pictures during walk through and this was in one of the pictures. I still had to fight Brookfield for months on this. I could not get them to fix it as they tried to accuse us of damaging it. Unbuilt lot next to ours flooded for months, and eventually flooded onto our lot. I begged Brookfield for months to drain lot. They kept saying "soon". Eventually, I thought to call the county on it, and county forced them to drain it ASAP. By that time, it caused our property on that side of the house to sink several inches. Brookfield refused to fix, claiming this was normal settling.

I could go on, but this is just the worst of the issues. Brookfield consistently lies, covers things up, I have photographic evidence of how they stained the gouges in kitchen floorboard hoping that would cover them up, as an example of their lies and covers up. They bait and switch on options. Initially, when you sign contract, options appear cheap. Then, they claim computer errors and no way can you get options for those prices. Some options went up by $1000 or more! Liars! They could have fixed the missing basement window when I saw it during construction, but knowingly lied and called it a design change. Our house is the only one with this missing basement window! Brookfield employees are just plain dishonest and I have ample documentation to prove it! Brookfield threatens to sue, then after three of those threats, when I threatened, I get nasty letter from lawyer with more threats in it!

The house is now one year old and drywall tape is showing poor work by coming away on ceiling joints, wall joints and corner joints. During construction on the lot next to us, the cable/internet cable (on our property) was cut. The Brookfield representative said it was due to not being buried deep enough by cable vendor, rather than apologizing for inadvertent digging on our property. “Morons” is about the only all-encompassing word I have for Brookfield Virginia's production arm. Do not buy from this company. The work was haphazard. Any concerns were ignored, as with the cutting of the cable line, and denial seems to be their first line of customer service. I can think of no redeeming qualities in the construction of our home. Never again will we consider or recommend Brookfield Homes as anything but a company to stay away from.

Then, a bird flew into our fireplace because the outside screen was never installed. The worst, and the most expensive issue, is the fact that my porch is falling apart. The porch is separating from my home. The stairs and rails are visibly shifting, my roof is slanting and the columns are splitting. The warranty company has rejected my claim, stating that the porch defects are not related to the structure. I am not sure how the columns, stairs and rails are just happening to be shifting in the same direction that the wood on the porch is shifting, if it is not structural.

In addition to this, the outside of my bay window is starting to gap in the seams of the woodwork and the nails are starting to come out of the frame. These major complaints make all the other issues of my home seem trivial: the woodwork that was dented and banged up before we moved in; a sliding glass bathroom door that was missing a wheel and almost fell off and landed on me as a result of this; and the front door handle that has been replaced once and is difficult to open. We also have a piece of siding that comes off when the wind is strong. I absolutely hate my home. I am the first homeowner in this development, and my home is a scary testimony as to what the other homes may look like one day.

Later, we were having second thoughts about going through, when we mentioned that we were thinking about backing out, we were threatened that if we backed out of the contract, they were actively pursuing anyone who tried.

The lot was presented to us in one way, and what we got was completely different. There wasn't supposed to be a sidewalk, we have a sidewalk. We were supposed to get 20 feet of trees and bushes as a buffer to block the view of the ugly building behind us. What we got was a few bushes and trees with a large area of mulch. We were told we'd have plenty of room for a deck, and would be able to fence in our yard. What we got looks doubtful for either.

We also inquired about the utility bills for the house. We were not familiar with the county/town we were building the house, and we were inquiring about how much the utility bills would be. We were blown off twice. After moving into the house, the utility bills were so high that we cannot afford to live in the house. We have been paying $200 a month for water and $400 a month for gas heating. We were not expecting our bills to be that high.

What we were promised was high-effiency gas furnace (on print in the website and brochures) and what we got was not even an energy star.

We have serious issues with our HVAC system. Now they have decided not to do any more work on the house. They even told Masters (the contractor) not to come. We have been trying for SIX MONTHS to get them to fix the A/C unit.

The last thing they told us was to get an attorney and have our attorneys meet.

We have received high utility bills. We have received the run-around from Brookfield and Masters and the HVAC system is not in good working order. Our A/C has not worked since the first day we moved in. The house is six months old.

When my contractor began to start working on the rebuilding of the bathroom, he ripped out the bathtub as I was replacing it. When he took it out, we found that the mold had traveled to the oposite end of the bathroom wall and it was worse. We did not use that bathroom for more than 6 months..therefore no water from our bathroom caused this...WHERE WAS THIS LEAK Comming from?????

We also changed all the baseboards throughout the house and put in crown molding.When the baseboards were changed out, we found many other leaks throughout the house in addition to the windows in the loft leaking and two walls in the kitchen that are not installed level or crooked. There are other issues but not as large as this.

After two years of fighting with Brookfield homes, like them using unskilled workers, not gettin permits to work inthe city I live in, walking out on the job and asking us to sign our rights away in order to fix the house, or no deal and or telling us that they will tell us when the house is fixed not us...We have not gotten our house fixed and have not been able to use the master bedroom, bath or closet. This is off the wall horrible!

We also do not know if the bathrooms upstairs showers are installed properly.

In addition, when this house was being built, there was 8 to 9 pages of problems that are documented in the building part that the inspectors note. The county said this was more problems than they had ever saw!!

The PResident of Brookfield Homes is not a nice Person, he lies about fixing our house. Everyone says they will fix it and here it is over 2 years and it is still not fixed.

We recently filed a huge complaint at the contractor's board. The Builder said if I drop this complaint, they might fix my house...I will not drop this complaint.

I am warning anyone who will listen not to buy a Brookfield Home as they are not a very good builder but what you buy is what you get BROKEN and defective homes!

Our home has not been fixed for more than two years..it will cost at least $80-$100,000 to fix by the builder. Because it is not fixed, we have not been able to use the Master Bedroom, Bath, and closet, we are living out of boxes, carts, etc...This house is not an inexpensive home and this is ridiclous.

Because of this not fixing our house, we are not able to refinance it, sell it or even enjoy it...

Along with all this...the mold that was found in the master area was a danger to your health mold that the Builder downplays.

We had noticed the flooring had large gaps in it before settlement, along with damaged planks. I was told by Charlie, your site Foreman at the time that the floors would be fixed. The flooring company (Floors Inc.) has come out several times, an independent inspector as well as representatives from Brookfield to inspect the condition of the floors. Floors Inc. and the independent inspector both agreed that the problem is with the sub flooring (the period our home was constructed was one of the wettest on record that we believe damaged the sub flooring). Brookfield has stated the flooring is within their tolerances and nothing else would be done. The flooring company has replaced some of the damaged boards, but the new boards do not match the wood floor originally installed and several of the large gaps that didn’t close over the summer months and were filled with putty which is now coming out of those gaps, leaving large open gaps in the flooring. There are numerous split pieces of boards that with time will cause splinters in our feet.

This house is less than one year old and if I were to place it on the market today, no purchaser would be satisfied with the floors and would be asking us to fix or replace the hardwood throughout the house before they purchased. I should not have to bare the expense of replacing the flooring in a house that is less than a year old and whose responsibility lies clearly with the builder. We have made every concession to allow these discrepancies to be corrected. We have been more than patient and are now at our wit’s end.