Beazer Homes

Beazer Homes Reviews

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  • Positive home buying experience
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  • Frequent construction issues

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Beazer Homes Reviews

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    How do I know I can trust these reviews about Beazer Homes?
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    • Our moderators read all reviews to verify quality and helpfulness.
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    Customer ServiceContract & TermsCoverageSales & MarketingPrice

    Reviewed Dec. 5, 2024

    I would like to start by saying that my wife and I are older, 76 and 80 respectively, retired, and we were looking to relocate from San Angelo, TX, to an area close to Houston. The reason we chose Houston is because my wife, being a breast cancer survivor, was diagnosed with a recurrence of cancer (something breast cancer survivors are likely to experience). We did some research on home building communities in the Montgomery, TX area, and decided to visit three sites in and around Conroe, TX.

    One of those sites was Montgomery Ridge. Prior to our visit, my wife contacted the sales offices and made appointments to see houses that were “move in ready” or “something that may be move in ready in December (2024)”. We advised our sales contact, Chrissy, that we were prepared to make a deposit and that we intended to put $100k down.

    After our first visit we chose a very nice house, in the price range we could manage, exactly where we wanted to be, and, initially, we could be in the home by the end of November (2024). So, we sat down and signed a contract and deposited $5330.00. The emphasis, at that time, was for us to get the price and interest rate locked in, “for our benefit”, according to Chrissy.

    We visited the property a number of times, subsequent to signing the contract, probably every four or five days. Every other visit or so, we made a point of touching base with Chrissy and the Construction Site Manager (when he was available). We were making plans for improvements after our move in, drapes and the like, as would most optimistic home buyers would.

    After a couple of visits, Chrissy advised us that closing would be extended a bit, because the electrical infrastructure had to be inspected and approved, before power could be provided. So our hoped for move in went from late November to early December. Two visits later, our move in date moved to mid December. Then a visit later, closing and move in would probably be late December, or early January. The reason for these delays was because of the electrical power issues. During our visit, I believe may have been on December 1, Chrissy advised us that the middle of January was probably the next best opportunity.

    When asked by my wife “are you sure?”, Chrissy replied that she couldn’t promise anything, but that was the time schedule she was given. At that time, I told Chrissy I couldn’t afford to spend two to three thousand dollars a month waiting for the house. That was when I informed her that the lender had also given me a revised estimate of money needed for closing. An amount in excess of $2000.00 more than initially estimated. The increase was due to “an increase in funder’s fees,” we were subsequently told.

    My position, as I stated to Chrissy, if we don’t get the house in January and you won’t promise a move in date, I could be charged an additional increase in fees every month. I also advised Chrissy that “I don’t have the money to do that, and that it’s best for us to move on”. That was when my wife asked “can we get our deposit back, because we can’t wait.” Chrissy replied “You don’t get that back”. We countered with, it’s Beazer’s failure, not ours. Chrissy further explained that “it doesn’t matter, you’re not getting anything back.”

    I advised Chrissy at that time if I lose my money, I will take the hit, but that I would share my experience with anyone and everyone who would listen. Needless to say, the discussion became adversarial. Chrissy did attempt to reconcile by asking “what if Beazer covers your expenses until closing?”. I advised her that we need to get into a home, quickly, and Beazer can’t deliver. Our conversation pretty much ended there. We told her we don’t want to continue and cancel the contract.

    Subsequent to our visit with Chrissy, I was was called by Chrissy’s Manager, who feigned interest in the reasons why we were unable to continue, and why, as apparently Chrissy advised her that I was pretty unhappy, and that I was disinterested in a resolution. After revisiting circumstances with the Manager, she claimed to understand my position. She acknowledged that I have a right share my experience with Beazer Homes. She also repeated that the deposit wouldn’t be refunded. I suggested at that time, that Beazer Homes could refund my deposit if they wanted to. I knew that they could and she knows they can. It’s their decision to make.

    The following day, Chrissy sent us a document, via email, that ended the sales contract with a request for a refund of the deposit included. We docusigned the email to end the purchase. We have since received a response from Beazer Homes that our request for refund was declined. In retrospect, the Beazer offer to cover our expenses while we waited (as per Chrissy’s proposal) and had we accepted it could have resulted in an expense to Beazer Homes far greater ( probably triple the deposit amount) than simply refunding our deposit. Adding to that, the sharing of our experiences with anyone and everyone who will listen can’t possibly be beneficial.

    My advice:

    1. Whatever you do with Beazer, have it documented and copied.

    2. DO NOT make a deposit without verifying you have an exit option that includes the return of your deposit.

    3. Have an exit option documented should Beazer Homes fail to perform and/or deliver on time. Regardless of the cause. Why; Beazer Homes will base their responses to complaints on issues “beyond their control”. Beazer Homes has been working at building homes and communities since the 1900s. You would think they could plan far enough ahead, given their experience, to prepare for failure and breakdown. Maybe Beazer Homes isn’t as advertised.

    4. Find a reputable realtor who will work for YOU.

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    Reviewed Sept. 9, 2024

    Purchased our home nearly 10 years ago and there hadn’t been a year where a defect, example of poor construction and slapped together work hasn’t been discovered. Recently discovered that because Beazer didn’t create a sufficient venting hole for the dryer, it’s possible that carbon monoxide has been venting in the laundry area in low levels. The tubing or pipe didn’t fit so they shoved it in to make it fit. Causing an accumulation of lint over time preventing proper venting. This is just one item in a series of issues. All I can say is look elsewhere.

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      Reviewed Aug. 30, 2024

      This was a hot water leak and was discovered by me not the inspector which this particular home had 2 inspections due to different home mortgages. Mold started. Was building up. It was black in color. Beazer ordered the part. Meanwhile it took 2 weeks. So we were out of hot water from Monday to Friday. With 2 kids and 3 adults and no reimbursements for the inconvenience!

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      Staff

      Reviewed Aug. 2, 2024

      Do NOT buy a Beazer home!!! Their customer care does NOT CARE I've been 42 days with a kitchen sink that did not drain. The problem was that the drainage pipe under the floor was NOT CONNECTED!!!! Water was going into the gravel under the cement floor. After the pipe was fixed, the floor was not. It couldn't be done until "next week"! I told them nicely to shove it. I'm hiring my own floor people and now I'm told that will VOID MY WARRANTY!! REPEAT! DO NOT BUY A BEAZER HOME!!!! HONESTLY, YOU WILL BE SORRY!!!!

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      Customer ServicePriceStaff

      Reviewed July 26, 2024

      Our search for a beautiful, efficient and smart home came to fruition with Beazer at Harborview in Myrtle Beach, SC! We moved there in April and it has been a great decision for us. The opportunity to work with 3 or more of their mortgage companies and select the best was so valuable to us and proved to a valued resource. While our home wasn’t perfect (does prefect really exist) every effort has been made to bring it to perfection. We have had some minor issues with paint touch up etc but nothing major. My husband and I enjoy a cool home and it is amazing that during the hottest days of summer, our home remains cool. And, it gets better, our electric bill is approximately $110 a month cheaper than the bills we experienced at our previous home in Brunswick County, NC. As is with electric other utilities are same.

      This our 5th new home and absolutely the best constructed and most efficient of all our previous homes. Furthermore, the Beazer Team, Brad, Brandon and Kellie are remarkable! Brad was always available for our many phone calls and visits before, during and after our purchase. Weekly phone calls with Brad and Brandon included all the details of constructing and finishing our home. Brandon has been our Superman! His availability and responsiveness never ceases to amaze us and Kellie operates the same way. She is a true professional listening to our concerns, contacting vendors and ensures that commitments have been satisfied. We enjoy working with her! Our new Beazer Home is truly home for us and we love it!

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      Installation & Setup

      Reviewed June 5, 2024

      I am the second owner of a Beazer home. Just had a new roof installed and suddenly my AC stopped working. Found that the refrigerant lines were run from 2nd floor AC to outside compressor right along the roof line with no nail guards. So of course a nail hit the line. I could almost understand a lazy installer skipping nail guards, but how could this have passed any site inspection?

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      Customer ServiceSales & MarketingPriceStaff

      Reviewed May 30, 2024

      I signed a contract 7/30/23. Promises time December 2023 or January 2024. It's May 29th and I still have no idea of when it will be ready. Since I stated complaining they started cutting corners. My kitchen counter they pieced together two different slabs. Similar home in the section (video) has a single slab. I ask them to fix and they said I have to pay $9500. Since they have to replace it even though they admit it their fault.

      Customer service is the worst. It takes months to get a response. Many have walked on them. They are hoping I do the same as the price has increased more than 50k since last year. My wife is pregnant and due next month. They have been stating they will get done before the baby due. But now they can't. They keep blaming the county, however the county pointed out all the failed audit that's causing the delay. In fact they knew that they wouldn't be able to get home done by promised date as they had just failed an audit. Nightmare experience!! Don't know to do. I even complained to the Better Business Bureau!! Don’t buy or believe the sales rep

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      Reviewed May 28, 2024

      If you want a poorly built home, buy a Beazer Home. The contractors they hired are probably the worst/cheapest around. Poorly painted, texture is awful in some areas, roof leaks, window leaks, HVAC issues, door latching issues, poor workmanship around light switches and outlets, squeaking floors, damaged/stained shower tub, the list goes on...

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      Profile pic of the author.
      Customer ServiceContract & Terms

      Reviewed March 19, 2024

      Beware of Beazer Homes: A Nightmare Experience. I'm Tatiana, and I feel compelled to share my horrific experience with Beazer Homes. Our contract with them began in May 2023, accompanied by a hefty $15,000 down payment. Little did we know, this marked the start of a nightmare. Communication Chaos and Lack of Transparency: Despite our persistent inquiries, Beazer neglected to inform us that construction had already commenced on our home. The revolving door of personnel, including managers and builders, left us clueless about the project's progress.

      Financial Mismanagement and Fraud Alert: Their recommended lenders proved equally unreliable, with multiple broker changes and a sudden $5,000 fee increase without explanation. We switched lenders, only to discover unauthorized credit checks and potential fraud using our personal information. Unfulfilled Promises and Blatant Disregard: Beazer repeatedly failed to meet promised deadlines, despite assuring us of a 6 to 8-month completion timeline. They even sent official correspondence guaranteeing a February completion, only to backtrack and admit permit issues delaying the process until April.

      Corporate Indifference and Unhelpful Responses: Attempts to seek assistance were met with indifference and excuses. The corporate office and President callously cited contractual obligations to retain our money, despite their gross negligence and failure to fulfill their end of the agreement. Neighborly Affliction and Unyielding Greed: Upon discovering various websites flooded with complaints mirroring our own, it's apparent that Beazer's disregard for customer satisfaction is widespread. Even neighbors who opted for quick move-in options find themselves in the same predicament, with Beazer unwilling to budge or compromise.

      Conclusion: Considering the overwhelming evidence of systemic mismanagement, deceit, and greed exhibited by Beazer Homes, I urge all prospective homebuyers to steer clear. Our harrowing ordeal serves as a cautionary tale, underscoring the company's utter lack of integrity and commitment to customer welfare.

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      Price

      Reviewed Oct. 26, 2023

      The majority of our yard is on the side of the house and the builders cut off the yard in the back with woods and a water runoff. There is also a retainer wall. The noise from the street is so loud as the primary bedroom windows face the street. It also poses as a safety risk for our pets and children for anyone walking down the main road sidewalks to walk into our yard or break into our home. No other home has this issue. The site map is not reflective of the true allotment of the yard- AND they are refusing to let us put up a fence. At this point we regret even purchasing this home and if the interest rates weren't through the roof we would just sell it and be done. WE were lied to for profit. We have been trying to get this resolved now for months.

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      Beazer Homes author review by Joseph Truini

      George Beazer, the founder of Beazer Homes, began building homes in England during the late-1690s. The company continued to grow over the centuries and in 1986, it moved to the U.S. to begin building custom homes. The company builds in 13 states: Arizona, California, Delaware, Florida, Georgia, Indiana, Maryland, Nevada, North Carolina, South Carolina, Tennessee, Texas and Virginia.

      • Assist with all stages of the homebuilding process: Beazer helps homebuyers find a suitable building lot and get a mortgage for their custom-built home.

      • Energy efficiency: Every home Beazer builds meets or exceeds the most current Energy Star requirements. The result: lower energy bills.

      • 12-month limited warranty: Buyers can get additional peace of mind with a 12-month limited warranty that covers some structural repairs after move in.

      • Communication throughout the building process: Users can visit the construction site at any time and get regular reports about progress on their home.

      • Lots of options for customization: Consumers can select from hundreds of design options, including types of siding, cabinetry, countertops and flooring. And an in-house design consultant can help buyers choose the right fixtures, finishes and fittings.

      • Mortgage estimation online: Users can estimate their mortgage on Beazer's website prior to ordering a home so that they can stay within budget.

      by Joseph Truini Home Improvement Advisor

      Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.

      Beazer Homes Company Information

      Company Name:
      Beazer Homes
      Company Type:
      Public
      Ticker Symbol:
      BZH
      Formerly Named:
      Beazer Homes
      Address:
      1000 Abernathy Rd Suite 260
      City:
      Atlanta
      State/Province:
      GA
      Postal Code:
      30328
      Country:
      United States
      Website:
      www.beazer.com