Beazer Homes Reviews

After years of dealing with these issues, I finally brought in a reputable HVAC technician to assess the situation. I learned that my 2,138 sq ft home was equipped with only a 2.5-ton AC unit, which is inadequate for a house of this size. Ideally, a 3.5-ton unit should have been installed. Additionally, the furnace is undersized, compounding the problem.

After seven years of living in this house, I am faced with the daunting task of replacing the entire HVAC system at a cost of $15,000. It’s clear that Beazer Homes cut corners by installing smaller units intended for homes without lofts, prioritizing cost over quality. If you’re considering purchasing from Beazer, I strongly advise you to scrutinize the SEER ratings and tonnage of the AC units. Make sure they are appropriate for the square footage of the home. My experience has been nothing short of frustrating, and I wouldn’t want anyone else to go through the same ordeal.

My neighbor sold their condo because Beazer refused to do anything to fix their party wall. They are refusing to fix mine. When you pay over half million for 1200 sq feet home and you can’t sleep because of your neighbors…The house is not built to industry standards. My neighbors are not the problem. They should not have to tiptoe through their home because I can hear them. I would not recommend Beazer Homes as a quality builder. If quality is what you are looking for Beazer is not it.

Beyond these major oversights, we've faced erosion issues due to poor grading, a leaking roof, and excessively creaky floors—all within less than two years of living in a "brand new" home. Beazer Homes failed to stick to their timeline, communicate critical lot restrictions, and prevent costly mistakes that homeowners end up paying for. The lack of attention to detail and accountability has made what should have been an exciting homeownership experience incredibly frustrating. Buyers, beware—do your research before trusting Beazer Homes.

That’s how bad my experience with this company was. Would not recommend this Beazer Homes circus to my worst enemy. What you can expect from this company is none of your expectations will be met and they will treat you like a second class citizen when you ask them to correct their mistakes while taking zero ACCOUNTABILITY for their work. This company is an absolute joke. Needs to be a petition to get them shut down. You get better service spending $10 at McDonald’s and I spent $1 mil with Beazer Homes to scale it for you.

One of those sites was Montgomery Ridge. Prior to our visit, my wife contacted the sales offices and made appointments to see houses that were “move in ready” or “something that may be move in ready in December (2024)”. We advised our sales contact, Chrissy, that we were prepared to make a deposit and that we intended to put $100k down.

After our first visit we chose a very nice house, in the price range we could manage, exactly where we wanted to be, and, initially, we could be in the home by the end of November (2024). So, we sat down and signed a contract and deposited $5330.00. The emphasis, at that time, was for us to get the price and interest rate locked in, “for our benefit”, according to Chrissy.

We visited the property a number of times, subsequent to signing the contract, probably every four or five days. Every other visit or so, we made a point of touching base with Chrissy and the Construction Site Manager (when he was available). We were making plans for improvements after our move in, drapes and the like, as would most optimistic home buyers would.

After a couple of visits, Chrissy advised us that closing would be extended a bit, because the electrical infrastructure had to be inspected and approved, before power could be provided. So our hoped for move in went from late November to early December. Two visits later, our move in date moved to mid December. Then a visit later, closing and move in would probably be late December, or early January. The reason for these delays was because of the electrical power issues. During our visit, I believe may have been on December 1, Chrissy advised us that the middle of January was probably the next best opportunity.

When asked by my wife “are you sure?”, Chrissy replied that she couldn’t promise anything, but that was the time schedule she was given. At that time, I told Chrissy I couldn’t afford to spend two to three thousand dollars a month waiting for the house. That was when I informed her that the lender had also given me a revised estimate of money needed for closing. An amount in excess of $2000.00 more than initially estimated. The increase was due to “an increase in funder’s fees,” we were subsequently told.

My position, as I stated to Chrissy, if we don’t get the house in January and you won’t promise a move in date, I could be charged an additional increase in fees every month. I also advised Chrissy that “I don’t have the money to do that, and that it’s best for us to move on”. That was when my wife asked “can we get our deposit back, because we can’t wait.” Chrissy replied “You don’t get that back”. We countered with, it’s Beazer’s failure, not ours. Chrissy further explained that “it doesn’t matter, you’re not getting anything back.”

I advised Chrissy at that time if I lose my money, I will take the hit, but that I would share my experience with anyone and everyone who would listen. Needless to say, the discussion became adversarial. Chrissy did attempt to reconcile by asking “what if Beazer covers your expenses until closing?”. I advised her that we need to get into a home, quickly, and Beazer can’t deliver. Our conversation pretty much ended there. We told her we don’t want to continue and cancel the contract.

Subsequent to our visit with Chrissy, I was was called by Chrissy’s Manager, who feigned interest in the reasons why we were unable to continue, and why, as apparently Chrissy advised her that I was pretty unhappy, and that I was disinterested in a resolution. After revisiting circumstances with the Manager, she claimed to understand my position. She acknowledged that I have a right share my experience with Beazer Homes. She also repeated that the deposit wouldn’t be refunded. I suggested at that time, that Beazer Homes could refund my deposit if they wanted to. I knew that they could and she knows they can. It’s their decision to make.

The following day, Chrissy sent us a document, via email, that ended the sales contract with a request for a refund of the deposit included. We docusigned the email to end the purchase. We have since received a response from Beazer Homes that our request for refund was declined. In retrospect, the Beazer offer to cover our expenses while we waited (as per Chrissy’s proposal) and had we accepted it could have resulted in an expense to Beazer Homes far greater ( probably triple the deposit amount) than simply refunding our deposit. Adding to that, the sharing of our experiences with anyone and everyone who will listen can’t possibly be beneficial.

1. Whatever you do with Beazer, have it documented and copied.

2. DO NOT make a deposit without verifying you have an exit option that includes the return of your deposit.

3. Have an exit option documented should Beazer Homes fail to perform and/or deliver on time. Regardless of the cause. Why; Beazer Homes will base their responses to complaints on issues “beyond their control”. Beazer Homes has been working at building homes and communities since the 1900s. You would think they could plan far enough ahead, given their experience, to prepare for failure and breakdown. Maybe Beazer Homes isn’t as advertised.

4. Find a reputable realtor who will work for YOU.

This our 5th new home and absolutely the best constructed and most efficient of all our previous homes. Furthermore, the Beazer Team, Brad, Brandon and Kellie are remarkable! Brad was always available for our many phone calls and visits before, during and after our purchase. Weekly phone calls with Brad and Brandon included all the details of constructing and finishing our home. Brandon has been our Superman! His availability and responsiveness never ceases to amaze us and Kellie operates the same way. She is a true professional listening to our concerns, contacting vendors and ensures that commitments have been satisfied. We enjoy working with her! Our new Beazer Home is truly home for us and we love it!

Customer service is the worst. It takes months to get a response. Many have walked on them. They are hoping I do the same as the price has increased more than 50k since last year. My wife is pregnant and due next month. They have been stating they will get done before the baby due. But now they can't. They keep blaming the county, however the county pointed out all the failed audit that's causing the delay. In fact they knew that they wouldn't be able to get home done by promised date as they had just failed an audit. Nightmare experience!! Don't know to do. I even complained to the Better Business Bureau!! Don’t buy or believe the sales rep

Financial Mismanagement and Fraud Alert: Their recommended lenders proved equally unreliable, with multiple broker changes and a sudden $5,000 fee increase without explanation. We switched lenders, only to discover unauthorized credit checks and potential fraud using our personal information. Unfulfilled Promises and Blatant Disregard: Beazer repeatedly failed to meet promised deadlines, despite assuring us of a 6 to 8-month completion timeline. They even sent official correspondence guaranteeing a February completion, only to backtrack and admit permit issues delaying the process until April.

Corporate Indifference and Unhelpful Responses: Attempts to seek assistance were met with indifference and excuses. The corporate office and President callously cited contractual obligations to retain our money, despite their gross negligence and failure to fulfill their end of the agreement. Neighborly Affliction and Unyielding Greed: Upon discovering various websites flooded with complaints mirroring our own, it's apparent that Beazer's disregard for customer satisfaction is widespread. Even neighbors who opted for quick move-in options find themselves in the same predicament, with Beazer unwilling to budge or compromise.

Conclusion: Considering the overwhelming evidence of systemic mismanagement, deceit, and greed exhibited by Beazer Homes, I urge all prospective homebuyers to steer clear. Our harrowing ordeal serves as a cautionary tale, underscoring the company's utter lack of integrity and commitment to customer welfare.

For a long time I thought a square area on the ceiling was a shadow cast from the window until I finally realized it was a spot they had patched, and the white is a different color than the rest of the ceiling. The latest issue is a pipe leak. Yesterday, water was flowing down the kitchen pendent light that is right under the upstairs bath. The light attaches with a round part that's about 1" deep and houses the wiring. I took the light down, and the part attached to the ceiling was full of water, and the dry wall was wet and soft. I called Beazer Warranty, who sent someone out. He was told to "recreate" the leak because some people have lied. By lied, he means the kids overflow the tub and it leaks, and blame the piping.

My 24-year-old uses that bathroom and doesn't take bubble baths with toys, so no flooding! Geez. The technician turned on the tub/shower above the kitchen and let it run. Water did not pour out the open electrical hole where the pendant had been hanging, and since he couldn't recreate it, the boss said they couldn't cover it. What?! If it's a slow leak that finally fills up the pendant light until it flows over and runs down it, you're not going to recreate it by running water for 10 minutes. They want me to let them know when I can recreate it! So they want me to let the slow leak fill up the pendent light that houses wires until it overflows again, or it falls from rotted drywall, or burns down the house? Probably want to wait me out until warranty expires!

I forgot to mention they messed up the grading between our house. They didn't realize our yard was as wide as it was so the grading slope goes through part of our backyard not between our house and the neighbors. *As for the cracked tile the warranty guy at that time was awesome and he did send someone out to fix the tiles even though of course it was out of warranty... Problem is one year later the crack came back in the exact same spot. These homes are thrown up quick and cheap!

In my home alone we have had our kitchen cabinets replaced twice and are on a third time due to improper plumbing. Last week they were supposed to come out. So I waited at home Monday And Tuesday. Monday the granite people came out to take off the counters, the plumber (Cathedral Plumbing) never showed so the granite people just took the counter off and put it in the garage. I waited all day Monday for the plumbers, Tuesday the cabinet people came out and began asking about the plumbing. Hello I am not a plumber. I know nothing, hence I bought a new home. Needless to say after many phone calls the plumbers never showed Tuesday so the cabinet people couldn't take the cabinet out and replace it. By Friday we still had no plumber, no new cabinet or counter top so I asked to have everything put back together which again was a nightmare. Another day I had to stay home and wait for people to come to my house. So now my kitchen is a mess.

In the meantime they didn't slope our master bathroom shower correctly so they had to pull out the shower floor out (they did this twice because they didn't do it right the first time around). During this they broke some tile. After looking everywhere we were told there was no more tile like we have so they would need to replace our flooring. Mind you they had to take our shower doors off so we've been without a working master shower for months now. They are supposed to be out today. Note another day off and it will take 3 days to complete.

Next week supposedly the kitchen will be fixed. Another 3 days I have to take off work to hopefully be done with that. Then they will need to come and paint because of the damage that happened, so another day off. We still have issues with our yard, so we're fighting with them on French drains, which they put in by our neighbors already because of their yard flooding. We had sprinkler issues, electrical issues, problems with the whirlpool appliances (that's a whole different nightmare). Door handles falling off, doors not put on properly, engineers come check stability, painters, plumbers, contractors, rocks on the back wall falling off, our floors are completely uneven but fall into the reasonable flaw agreement and there's so much more. There have been many days were no one showed. All in all in one year I am going on having to take off over 50 days to be at home.

Overall the quality of Beazer is a one, only because my house is still standing. This was not a cheap home by any means and the amount of days off, headaches and tears cried because of this has been endless. What should have been a joyous occasion has been one headache after another. I would never buy a Beazer home, I would never recommend a Beazer home.

To add insult to injury, VP of Sales, Janise Turner, told me the closing would be near the end of June. I asked her to work with us and requested a closing date of the second week of July. So not only did we not get a direct response, we received a letter today telling us the closing is scheduled for May 31st! What the hell happened to the end of June? I'm so disgusted.

Our liaison, Cary **, has also been deceitful from the get-go, dodging my questions about when the house will be ready, stringing us along as if we were still looking at the Oct. deadline. What the hell good are weekly updates when you're completely blindsided that your house is ready 4 months ahead of schedule?? No problem for them - just pay 2 mortgages. Meanwhile, I have 1 kid in college and another one starting this year. Screws up all of our plans and sours what was supposed to be a really joyful event in our lives. We can't just disrupt our lives, sell our house, and move 4 months sooner. May karma get all those working for Beazer who perpetuate lies and deception.

We upgraded our garage door and paid for it and of course and we still don’t have it. We also upgrade our master bedroom door and we still don’t have it. We upgrade our living room doing 1 more cabinet and paid a lot money for that and buy the end we have a crooked door with bad shape when you see the cabinets. My cabinets was replaced 3 times. It's like a joke, but it's true and they still did not finish it. The last week before our closing our wood floor was damaged because they did not use the protection to prevent it. We did regular visits to follow up and I have a lot pictures of it and what I understand It was poorly managed and of course their contractors was the worse, so that way, they did more money with less costs and less quality. I will NEVER recommend this builder.

We have had major cracks in the homes interior and exterior. Cracks between two walls, cracks from windows to ceiling and a very large crack across the living room ceiling. On the exterior cracks in the brick on both sides of the house. One side of the house the cracks run almost the whole length of the house. Put a warranty claim in December and still waiting resolution. No feedback given to me after inquiring on the engineering report. I wish I had read these reviews before. Buyer beware!!!

The jacuzzi is lukewarm or even just cool at best (and the HOA refuses to heat it up stating liability concerns). Keep in mind the jacuzzi is supposedly set at 100 degrees and we've had several 112 degree days and it still is lukewarm. Residents here are demanding at least 103-104 degrees so we can actually enjoy the hot tub. (I own a pool in separate location and a hot tub this size will NOT be affected on hot days.) I have been patient for months and have asked Beazer to contact HOA and nothing has happened. The HOA blames Beazer and Beazer blames the HOA. Terra West manages the HOA and they literally will not answer or call you back. I own a property here so selling units is in my best interest to maintain property values. But at the end of the day all of the residents here are fed up!!! And I speak for dozens of unhappy homeowners!!!

Holes in the walls, they actually had the wall in the Garage BOWED out. Yes in a curve and finished it, painted it and put the trim on! Like WHO does that?!? Now we have the warranty issues from the HORRIBLE workmanship. Peeling drywall in the master bath, scratches all over the cabinets. And you get the SAME excuses from the warranty department. "oh have pity on us were doing the best we can all the builders have issues". It NEVER ends and for what we paid for these homes? Utterly disrespectful there are just too many issues to name here so feel free to reach out to me directly for more! I have every picture, every email, every text of excuses from this builder. I HIGHLY implore you to either buy an existing home, or go with MI homes or Bloomfield. Trust me. I watched this whole horrible process and watched every building in my neighborhood and surrounding neighborhoods. You do NOT want to go with Beazer. You will be sorry.

We paid over $320,000 for this house and the quality of materials, equipment and workmanship are unacceptable.. If this is how Beazer does business...I will NEVER build or buy another Beazer home again in my life. I will make sure everyone I know, knows the truth about your shady business. We lived in our former home for 16 years and never had these issues... 2 1/2-year-old homes should not be having any issues like this. If you lowball your way to make a buck, then you need to be prepared to fix issues that arise as a result of your poor choices.