Window Nation Reviews

I had trouble setting up the appointment thru the national network, but was recommended by a friend to go through the Cincinnati office, which I did. Great salesperson, Everett was professional and understood what I wanted. The installers, Brock and Rachael, did a great job as well. Professional and knowledgeable. Attention to detail, answered all my questions and didn’t leave until I was satisfied. I don’t give good reviews on average jobs, so when these people go above and beyond, I don’t mind saying so. Yes I would recommend to friends and family. Thanks guys

Chuck was our salesman. He was excellent. Gave us great service and helped us get the best deal after our son bought windows prior. About a year later, we had a concern about the screens, Brad came out today showed us the tiny hole for water to run out of window sash. Explained that if we locked windows how much tighter the seal was. Suggested a bit of spider repellant if windows open in spring and fall. He was super knowledgeable and kind. Very happy with our black windows. They really highlight our brick house after having white windows before. Thank you, Brad and Chuck!!!

I had four (4) windows replaced at quite an expense. Two (2) of the four were out of square and it took many calls and complaints to have them corrected. It also took them five (5) months to fix the two windows. I did report them to the BBB and never heard from them other than they would send a report to Window Nation. Terrible company and they may very well be a franchise as there is another Window Nation company East coast. Bobbie S.

Do not do business with this company -- sales people lie and use high pressure sales techniques. They lied to me about pricing, extra fees, installation availability, business processes, etc. I paid half down ($1600 for two windows) about four months ago and still do not have my windows. Furthermore, sales person and manager do not return my calls when I tried to find out why I was not given promised price and tried to get installation close to my promised dates.

Buyers beware! Salesman was great, measurement was wrong for patio door. Had to wait for new window. Wouldn't let me choose the date for installation 'cause they wouldn't keep the windows more than 5 days. First installer was great, second installer wouldn't communicate at all. I was suppose to stain the molding, but being as they wouldn't talk to me, they put up blond molding without stain. Looks awful with my Oak throughout my entire home. They were very harsh to my drapery when putting up the molding. It will come down as they tugged on it too hard. Screen wasn't installed right and had to come back for that. This job was done so poorly that I cannot recommend anyone use this company. Calvin you were wrong. They wanted me to pay but would not give me a receipt.

Window Nation is terrible. The sales person was at our home for over two hours, He talked very fast, and would give us a "special" discount if we decided in three days. When they came to install the windows, they removed all of the at the same time letting in all sorts of bugs. The windows seams are not flush, showing a silver color. The trim around the windows is uneven. They also trampled my flowers.

The ABSOLUTE WORST experience. First of all, we were told this would take around one hour. This woman was over for over 2 hours, fumbling through her sales pitch. When she finally took measurements, we asked for the cheapest, most affordable window estimate. After the Measurements she told up she will tell us the price in a minute when I asked how much? AN HOUR AND TEN MINUTES LATER, AFTER telling my wife to start filling out the financial form she got PUSHY when I told my wife do not fill out ANYTHING until we know the price. She then said, "I will let you know the price again, in a minute." One hour and 45 min we finally got to hear the price....33K!!!! For a 10 window 1,089 SQ foot house.

All buyers be AWARE!!!! This company use practice of misleading the customers and providing false information during the sale. Salesman verbally sells one product and states that additional jobs, like replacing the rotten wood, adding insulation around the windows, will be done during installation. He does not mention all the details about additional jobs in the contract so when the customer has complain they simply say "Look at your contract, is that your signature? You get what you pay for!!!"

Window Nation is awful. They are very quick to tell you have great customer service but that's a lie. The manager, David **, is the worst and decided to try and threaten me with having to contact the legal department while I was trying to decide to go through with the project. The salesman was super pushy and forced me to put down a deposit which I now cannot get back because they only give you three days to decide on whether or not you want to do the project. They tried to get me to take two separate loans to complete this project. Nothing was ordered and no loan documents were signed but they are refusing to give back my deposit because I took too long to cancel. When I do decide that it is the best time to get new windows there is absolutely no chance I will go through Window Nation. I am extremely disappointed.

Avoid this company. All they want is money, don’t care about quality or good service. Eric ** and David **. Sold wrong windows and they don’t care they don’t return calls or emails, could care less that their customers aren't satisfied. Look elsewhere.

My parents when living in Hadley used Andersen Windows and it was expensive but well worth it, their quality is top notch. Never had to reach out to them once. When they moved across from me we met with Window Nation and I wish we could force them to remove the rubbish they call windows and doors at the monstrous price of almost $40,0000. The down payment was in a June.

Going to court against Window Nation, I wouldn't recommend this company to my worst enemy. The wrong windows were "installed" with a 1/2" to 1" gap all the way around because they ordered the windows incorrectly as replacement windows and not new construction windows. One of the windows arrived broken. It was left like that from September 2021 to June 2022. The install job was poor, if you put a straight edge across the top or bottom of the window it's got a 1/2" bow.

Got a quote for windows. 4 to be exact. $4800+. Agreed to it initially. Then after thinking about it changed my mind. Called the number on sales card and it was not in service. So I called the 800 number and told the person who answered to cancel/change my order. She said she would pass it on and then I asked if there was anything else I needed to do to verify the cancellation and she told me no over a recorded line. Now I'm getting threatening emails and phone calls from a sales guy I don't even know! This is harassment at the highest level. Will get lawyer to sue these thieves.

The install job was a nightmare. Windows leaking water. Installers didn't know what they were doing. Caulk smeared all over trim. Had to take to court to get job half right. DON'T USE THIS COMPANY. YOU WILL BE SORRY.

Buyers should be forewarned that Window Nation does not produce their own windows but has some type of business relationship with Vytex Windows whereby Vytex makes the windows and, to further complicate, Vytex uses contractors to install the windows. Why does this matter? Because when something goes wrong, it becomes seemingly impossible to get someone to fix the problem. I spent several thousand dollars to replace 14 windows. Five months later, one window will not properly latch and lock. For the last 3 weeks I have tried unsuccessfully to get someone to repair the window. The response from Window Nation is, “We have contacted the contractor (Vytex).” The response from Vytex has been absolutely nothing, it is as if they do not exist.