Window Nation Reviews

In October, they installed their entire house and walkout basement of windows and 2 sliding doors they left everything a mess. They didn’t even clean the windows or doors which Andersen windows did. Before the installers left we realized one of the two doors was installed upside down and broken - it was missing parts. NONE of the windows screens fit. Every single window screen is 1/2” or more too short so you cannot open the windows unless you want bugs. One handle broke off a window the first time we used the window.

I have called and emailed and texted and short of harassed them to come back. Finally they sent someone in November who said most of the windows were installed wrong also and are now sagging. He claimed to reorder all the screens and a new door. Mind you I have a father with Alzheimer’s and both my parents are elderly and cannot open their sliding doors. The second one isn’t working well either. One is totally useless. And they have a dog. So they cannot use their fenced in back yard for their dog.

Since November I have called and harassed them more about where is our replacements. No answers. Just loads of “do you want to wait till they come in and we can address the other stuff?” Sure why come twice I said. Now when you order their garbage windows and doors you get a million emails about the production of them. Since Nov - not a one, so last week I said yeah you need to get over here. Well now there’s yet another new person who comes, and he at the end of his inspection tells me that the last guy never ordered anything. So it’s been 3 months of me being angry via email and NO ONE HAS CHECKED THE STATUS OF OUR REPLACEMENTS. Even though I have emailed many many times.

This is absolutely unreal. This company is a complete joke and I have no idea how they are in business. And at this point I’m going to be looking to take this matter further. So feel free to share this post, don’t use this company, don’t waste your money…time…or sanity. No one there does their job correctly. 6 months of waiting and getting the run around.

They asked to see if it could be made to work for me, I gave them a chance and they botched it. Two windows are different next to each other. The contractors forced my wife to sign a work completed form when she said she wouldn't sign it until I was able to look at the work. I had to contact the company multiple times before they were remotely concerned with trying to fix the issue. I'm excited for my day in court. I offered to pull the windows out, get a refund for my 1/3 down and go our separate ways. But they're adamant about the job being "completed." Sort through reviews here and elsewhere and you'll see this is a very common problem. Poor management from the top down is how this happens.

Additionally, it took 6 months from the date of purchase to the actual install date. The installation was problematic and, again, this appears to be the product of poor communication between Window Nation and Vytex. My installation date was mismanage, the installers rushed through the walk through, and ignored that they had left hand smudges on the exterior of several 2nd and 3rd story windows. Lastly, after completing a review of my experience with the company, the sales representative sent me an email asking if I would give him a better review. I have since filed a complaint with the Better Business Bureau. In the meantime, I encourage buyers to carefully consider using this company. I know I will never use them again.