Window Nation Reviews

We recently received an estimate from Window Nation to replace the windows in our home - the salesperson was pushier than a salesperson in a used car lot. The salesperson literally used all of the standard high-pressure sales tactics - the more they pushed, the more of a red flag it created. Their sales pitch was over 90 minutes long before they even provided the quote to replace our windows. Be very cautious before even having them into your home as we discovered, via our security camera footage, that the salesperson brought someone with them who loitered around the exterior of our home when the salesperson was inside our home discussing a bid for new windows. Very shady experience altogether.

Had to go through 3 hours of the most torturous presentation although there was some useful information. The 50% off deal is misleading! In reality it is 25%. They start from "retail" price $32000 for 11 windows and then using all kinds of programs, discounts, manager calls etcetera bring it down to normal price of #11000. By that time I was so exhausted I did not want anything, did not want special discount that was given me as a "special" treat. They are misleading and trying to take advantage of you on a higher cost. By the end of the interview I was not happy by the good deal, I felt the desire to resist, to reject, to get rid of him regardless of the deal. Never Window nation again, ever!

The Hartford, CT division of Window Nations was a horrible experience from the get-go. The design consultant had no literature to show window styles. He had 1 sample window that he showed at the end of the visit. He tried to sell me glider windows just to make a sale & get his commission & commission for his office. The 2 management employees I spoke to by phone are arrogant, not professional, & make assumptions -- i.e. I asked what his telephone number was, he replied "You have caller id. I do not." He did not want to give me his phone number, bottom line.

Buyer beware! The sales rep tried to increase the project price by 37% three weeks after the contract was signed due to “a low profit margin”. Reading Google reviews one would think that this is a reputable company. Everywhere else though, the reviews seem to confirm our experience. Do not trust them!

It started off good but after the sales visit trying to find financing was the first red flag. Then after the measurements were done the sales rep who is suppose to be your main contact didn't call to get the last final approval done but just kept texting and not following through! Didn't make sense, I even called the customer service line and asked about my project. They had nothing in the system but would follow up...no call back. Then after about a month I received a DocuSign to approve the final selection of doors which was wrong. I emailed back asking why I had not received a call back and in order for me to move forward I would like a call from the project manager. They then sent a email canceling a $33k job...Bye Felicia. Very unprofessional in the end.

I had all my windows and doors replaced in my house. Was sold a screen door with the wrong swing that I have walk off my patio into my grass to get to my driveway why walking out my house, even though I explained to the salesman how I want the door open. Was told I signed the order form so there's nothing they can do. Also they came out to measure twice and still made 2 windows too small by 4 inches, the were able to install the windows by adding frame work. This did make my extension jam and trim unusable, costing me money. Believe the reviews of bad customer service when there is a problem. If I could do it again, I would not use Window Nation.

Cheaply built windows installed by third party contractors who do not know how to read a tape measure! Nothing but problems! The windows are manufactured and installed by a company called Vytex.. Window Nation sells the windows, collects your money, and then abandons you! Avoid Window Nation.

My Window Nation nightmare began on April 15, 2025. We ordered 12 twelve, windows. They measured them and a contract was put together and we didn't hear anything from them. Then they remeasured on May 13. Then we did not hear from them. Then we were given an install date of June 20. Prior to the install I contacted Window Nation by email that I was very concerned about the last measurement they took. The service person even shared with me that he had been partying the night before for his birthday. Window Nation told me not to worry. The measurements were accurate. The day of install you could definitely see all windows were smaller than the openings. The installers corrected this by using foam filler to make them fit. Just wrong! The installers all spoke Spanish and unfortunately for them so does my wife. I will not share what kind of talk they used. It was not good.

Salesman came today 8/11/2025 and was very nice. His manager Mike was unprofessional, rude and said some unpleasant things on the phone. Called him out on it and my wife and I were honest and the salesman Lorenzo was great. His boss Mike was ridiculous. He Mike should not be allowed to speak to anyone. If he’s that way with us how is he with his employees. We ended the conversation they lost a huge sale and looking into other reviews we feel that we dodged a huge problem with them. Buyers beware of their manager's lies and rudeness.

Placed an on order on June 28th. They gave me 3 business days to cancel. After the sales person left had seconds thoughts and immediately cancelled with the sign cancellation form. I called to confirm the cancellation was received BEFORE the cancellation window closed and reached out to my sales person and both confirmed it was cancelled 7/2. Both confirmed it was received and cancelled. The phone advisor said she would send me an email that night showing cancelled. Cancellation email did not arrive until 7/7 (which is AFTER the window). They emailed me stating it had been cancelled and IF a refund was given it would be received within **5 business days by check. Also stating in some cases if needed sooner they could put it back on the credit card. 5 BUSINESS days pass.. no check. 10 business days pass no check.

The windows I received are beautiful. BE CAREFUL OF HIDDEN FEES! Synchrony will finance your windows but they will charge a $69 processing fee that is NOT WRITTEN ANYWHERE. Hidden fees reduce TRUST in both companies. In addition, no Synchrony paperwork was sent so the receipt is misleading. It states the amount is paid in full, not financed. I will never recommend Window Nation to anyone.

Title: Disappointing Experience with Window Nation. I recently had a very frustrating experience with Window Nation that I feel compelled to share. Their claims about the quality of their windows simply do not hold up. In my opinion, the windows I received are no better than the ones you would find at Home Depot, despite the premium prices they charge.

BUYER BE AWARE!! If I could give it 0 stars, I would. I think my husband and I have given this company more than enough time to resolve an issue. We purchased windows over a year ago. We still do not have the proper screens for three of our larger windows. We have had contact with so many people on numerous occasions. They have sent people to the house at least 7 times, many of them being their experts. At this point, we could have had an independent company come and make the screens in the time and money they’ve cost us to be here for their repeated visits.

Buyer beware, when they send someone out & you invite them into your house & they are so rude & desperate to make a sale that you have to ask them to leave, I couldn’t get a price for 1 window after one hour of telling me about everyone else’s prices. I couldn’t imagine how it’s going to be when they send someone to your home to install a window, wouldn’t recommend to anyone. Worst experience.

Our experience with Window Nation was beyond disappointing. From the start, we were misled about what Window Nation offered. We chose Window Nation because of their window guarantee and trained employees would handle the installation. However, we later discovered that our windows were installed by subcontractors, leading to a series of errors and damage to our home.

I have had my windows for about 3 years. I have the flex screen not as easy to remove as they get older. I fought to have them rescreened due to bugs eating the screen material. I now have lots of holes again from bugs. Hassle to get them rescreened, will need to figure out how I can rescreen them with a material the bugs don't eat. Kansas resident.

Bought 5 years ago and now am having an issue with one. Asked for a tech to c one out and resolve the issue. We'll, hot a text that stated I need to pay a $150 trip fee...whatever that is. Not mentioned anywhere in the warranty. Avoid this company... They are dishonest and sneaky!

When signing the contract we were told 2 windows had to be tempered glass because it was close to the floor. We didn't get tempered glass. We did not get a contract the day we signed because it was all digital. We were also upcharged for a bow window, on install day they told us we had to go with a bay. Then they claimed they were the same price. Also ordered the bow with maple and when we received the contract it had oak. Check the contract over well! Of course after you put the money down you don't get an actual contact. They list the windows but there are no prices listed with each window. Beware!! After install nicks in window frame. See photo of plugs used to cover screw holes, don't even match. Also on a windy night we saw window movement.

The installers did not put insulation between the brick and the windows. I was told someone would be in touch to resolve the issue. That has not happened and my energy bill is higher. I have left a total of 3 messages to the installer manager and another manager but no one has found it important enough to resolve the issue.

I purchased an entry door from Window Nation that was found to have several flaws/imperfections. The company is refusing to replace/exchange the door and instead demanding payment for the unsatisfactory door. The branch manager told me since I haven't paid in full the door has no warranty. He wants me to settle the balance and put in a claim. Why would I pay $8000 for a door that needs repair!? The installation which took 6 weeks to complete was just finished 12/16/24. Who can I talk to about this beyond the branch manager who has been unprofessional and unreasonable. I do not recommend Window Nation. I had issues after issues throughout the whole process from windows to door installation.

Absolutely the worst experience ever. Windows came with damage and not as explained. The glass was almost 4in smaller than explained. Had scratches and scuffs I had to buff out on all the windows. The team during install damaged our siding. After 4 months they finally came back to replace and fix it according to the service person I spoke with. When the people showed up, they did not fix it, but instead covered it up with paint only. We were also told for the windows not being as explained and also the damage we would get a credit, then the next day Matt came back and stated he would no longer be able to do that. This company is a joke. They do not stand by their product nor contractors. Instead of fixing an issue, they only cover it up. Do no use them.

The salesman (**) tells you that the company uses their OWN employees to install windows. -LIARS- I found out that our window installers are subcontractors and they were hired two weeks before installing our windows. I have called many, many times to call them out on it and find out why the company can lie to customers and think they can get away with it. A bunch of scared cover my rear end bunch of immature adults.

Very disappointed how we were lied to and deceived by this company to filing a report to the attorney general. The salesman came to our house and said, the home will be left cleaner that when they arrived, and it would be 3 crews in and out 1 day. Also was given a monthly payment that was higher than he quoted. The day of 3 guys came and did not complete the job and had to come back to finish it. The place was a total mess with grease marks and mulch dye over 400 linear feet of new redone cement sidewalks and garage area. The salesman said he would be at site to be sure everything went smooth which was another lie. Trying to speak with someone there and they kept shuffling us to someone else and promises were lies and feel as though we were taken advantage of because we are senior citizens. Wish we would have used Window World instead of these people.

Very poor service! My sales rep Mike suggested to go through their financial service so I didn't have to put any money down, he said that if I pay everything right away I wouldn't have to pay the interest. The day the workers finished my windows I had a check ready for them but they said they couldn't accept the check and that billing would get in contact with me. Over a month went by and I didn't see any bill and hadn't heard from the financial service. I called Window Nation and they directed me to the financial service. The financial service said they forgot to get in touch with me. I paid my full bill the first day I saw the bill but the financial service still wanted 40 days of interest which was over $400. This seems like a scam.

Terrible. Absolutely no one communicates. Sales Rep - after sale they are checked out and don't care - he charged us a lead fee for 15+ windows - their measurer and tester said there is no lead since there was nothing (paint) to test!!! Did they refund the money - NOPE. They have been here 4 times already. It has taken 4 months to get where we are today and I am still waiting on 3 replacement windows (I have been corrected numerous times by Shawn that since they are replacements, they are Sash's and a Warranty issue). I really don't care what you call them, the windows aren't finished and will be another month before they will be shipped to Window Nation's warehouse. Sale is complete so they don't care. GET A DETAILED RECEIPT WITH ALL COSTS ON IT - you will find they don't offer it. Only a receipt showing what windows you order and a grand total for all. Since cracked.

This company is not trustworthy. They rushed my father into signing for new windows without properly explaining that it was a binding commitment. He was still shopping around and tried to cancel a few days later, but they wouldn’t allow it. The lack of transparency and refusal to work with him shows a complete disregard for customer satisfaction. Do yourself a favor and go elsewhere.

I had trouble setting up the appointment thru the national network, but was recommended by a friend to go through the Cincinnati office, which I did. Great salesperson, Everett was professional and understood what I wanted. The installers, Brock and Rachael, did a great job as well. Professional and knowledgeable. Attention to detail, answered all my questions and didn’t leave until I was satisfied. I don’t give good reviews on average jobs, so when these people go above and beyond, I don’t mind saying so. Yes I would recommend to friends and family. Thanks guys

Chuck was our salesman. He was excellent. Gave us great service and helped us get the best deal after our son bought windows prior. About a year later, we had a concern about the screens, Brad came out today showed us the tiny hole for water to run out of window sash. Explained that if we locked windows how much tighter the seal was. Suggested a bit of spider repellant if windows open in spring and fall. He was super knowledgeable and kind. Very happy with our black windows. They really highlight our brick house after having white windows before. Thank you, Brad and Chuck!!!

I had four (4) windows replaced at quite an expense. Two (2) of the four were out of square and it took many calls and complaints to have them corrected. It also took them five (5) months to fix the two windows. I did report them to the BBB and never heard from them other than they would send a report to Window Nation. Terrible company and they may very well be a franchise as there is another Window Nation company East coast. Bobbie S.

Do not do business with this company -- sales people lie and use high pressure sales techniques. They lied to me about pricing, extra fees, installation availability, business processes, etc. I paid half down ($1600 for two windows) about four months ago and still do not have my windows. Furthermore, sales person and manager do not return my calls when I tried to find out why I was not given promised price and tried to get installation close to my promised dates.