Window Nation Reviews

At this point I am very disappointed with Window Nation..April I signed contract with them to replace 7 windows..End of May 6 Were installed. The7th was mismeasured..Was told it would be about 3 wks. to get and install..I started calling W.N. 3rd week in May..Was told window had not even been ordered..After numerous times to reach someone..I was always connected to Maryland? The folks I talked to there were professional and said they were going to involve the regional mng. as they could not do anything..All questions I had needed to be answered by the local dealer in Milwaukee..Did not receive any calls for an apology or other issues..

Dishonest from day 1 by fast talking salesman about product and how it’s specially made for my needs. Rescheduled at last minute multiple times. Shows up 8 hours late, to do an 11 1/2 hour job. I guess having my house wide open through the middle of the night was ok in their eyes. I’m sure these guys had no clue how long this job would retake because they were there “well trained employees” I was told would be doing the job. Cry to me because they drove so far. Install doors with broken locks. My keys were stuck in the door outside for over 2 weeks because they didn’t have anyone to come replace locks because they didn’t have their own trained employees. Turns out, they installed broken locks and told me they’re just new and tight and it will work itself out. I felt real safe. Poor caulk job causing water damage inside after the first hard rain. Still waiting for that promised “lifetime warranty” repair. Someone came but he could only do 1/2 the job.

I bought 12 windows from Window Nation in 2017. They were great at first. Now in 2026, 4 out of 12 windows are leaking. They are also getting difficult to open. Of course, the labor warranty for the poor installation has expired. The customer service is horrible. It costs $150 in advance to schedule a technician to come out to inspect the problem and 1.5% credit card fee on top. I would NOT recommend purchasing windows from Window Nation.

★☆☆☆☆. Our experience with Window Nation of Colorado Springs was disappointing from start to finish. We gave Window Nation good faith to professionally order and install six windows in our home, trusting their promises that a professional crew would complete the job correctly in one day. Instead, the original installation lasted more than 10 hours, one of the workers stated he was actually a painter and not a window installer, and three of our windows were installed incorrectly. Privacy glass that was ordered for another room was mistakenly placed in our front room windows, leaving us unable to properly look outside for weeks.

I purchased the 10-year warranty when my windows were installed by Window Nation, but my recent experience has made the warranty feel nearly meaningless. This past spring, one of my upper window panels developed a crack from one side to the other, likely due to heat stress during changing cold/warm weather conditions. I discovered the crack in early March and contacted Window Nation for warranty service in mid-March. They responded within a few days, asked me to provide photos of the crack, and confirmed that the repair would be covered under warranty. I then provided the part number as requested. About a week later, I was told the replacement part had been ordered and that the estimated delivery time was four weeks. I was also told that once the part arrived, a technician would be scheduled for service.

I bought the sliding windows and couldn't be happier. My old windows were the house's originals and 74 years old. I noticed no outside noise immediately. It was a good day all in all... All of the installation crew were very nice and cleaned up and even hauled away the old awnings I no longer wanted. Such an improvement!

These are the nastiest, cheapest windows available, which is why they don't bring you out any to see. They want a LOT of money, and their "discounts" are just to help you think you got a good deal. They also use high pressure to speed up your decision. Don't let them do that. Pella or Andersen are better choices, if you Must get new windows. Marvin is best. Our in-home appointment was a waste of time. Respect yourself by contacting only reputable companies. Be sure to read the BBB report.

Bao & crew did an Awesome job. They were very professional during the installation. They showed us features the windows have and how to remove for cleaning. They cleaned up everything and put stuff back that they moved ensuring everything was as it was found. We are very happy with the windows and the service that your company gives to its customers. I will definitely recommend to family and friends.

We had Window nation come out Jan 15 and replaced 9 windows and a patio door. $20 Thousand Then 4 months later I call them for 1 more window replaced. They have been out twice with wrong window size twice. The installer wanted to build a new window frame to fit their small window. I am still without a window. May 1st I have ask for my $ 500 refund. They said no. Sandra from Evans.

I have purchased Window from this company and the customer service is the worst that I have ever experienced. Purchased lady ear and I still have plastic on my window in master bedroom. I have reached out multiple times and they tell you that they are working to resolve the issue but absolutely nothing happens. If you are looking for replacement window please run from this organization.

I contacted the company to schedule a free consult. I didn't appreciate the vibe when they showed up. What was suppose to be a 1 hr consult ended up to being more than 2 1/2 hours. Even though when I set the appt. I told them that I would get other estimates, the rep. became clearly agitated when I wouldn't commit (despite the fact that I said again from the beginning of our meeting, that I would be getting other est). When I set the appt. I was also told that I would receive a Dinner Gift Card for $100 if I meant with them for 1 hr; guess what? No Gift Card. It was a really "Hard Sale" situation, to the point that the price went from about $2,235 per window to about $1,294 per window. I don't know if that's a good price or not, that's why I wanted to check out other options. He kept saying they were voted #1 in with various disciplines, I was like OK, not to be offensive, but I need to be able to do my own research. I just can't afford to make a mistake.

All I can say is make sure your windows are installed on a cold, windy day. Every day I sit on my commode and watch the blinds sway back and forth, the air blowing through, you would think the window was open.

We had all of our windows replaced in a home we purchased prior to moving in. The salesman was great and the installation went smoothly. We had an issue with the installation of a bedroom window, and they came out and fixed it. Sounds great so far, doesn't it? Well, we have another window where the sashes don't line up and the window can't be locked. No matter what we do. We have tried so many times the paint is worn off where the window hits the misalignment.

I placed my initial order for 10 custom windows for $12,000 dollars back on January 2, 2026. Since this time several issues have occurred. It was discovered during the measurement process that the wrong trim color was placed on the order. I had to reach out to customer service several times to get a copy of the correction to the contract. This was finally emailed to me on January 20, 2026. As stated in the install instructions, I had to remove the items from the install locations before your team arrived. I hired people to prepare for this installation by removing the items off the walls and around the install areas.

Initial consultation and installation was very good and follow up in first 90 days was great. Now 5 years later, they must have changed their customer service and they are HORRIBLE. Do not respond, when you get someone you get incomplete information. They do not update your contact information in their files and you cannot get a window issue resolved. I no longer recommend them.

We were very satisfied with all the window installation. Hector, The sales consultant was very thorough with his presentation. The installers did an excellent job. They cleaned up after themselves in protecting floors and furniture! They were prompt and courteous. Their supervisor Alex at times on the job site making sure we were satisfied! Daniel, lead supervisor stop by as well. Professional and informative of our options and satisfaction. Great company to work with. We highly recommend Window Nation!

Our experience is still ongoing as the job has not been completed. Our windows and doors were scheduled to be installed November 11, 2025. Not only has the installation not been done correctly, it has not been completed AND the contract for financing was sent through. There has been little to no communication from November until now. The job was supposed to be completed 2/13 and was not. The entire trim piece for the door was not delivered so who knows when we will see or hear from the team again. No one wants to communicate or take responsibility. The branch manager wants to send us a gift card.... really? A gift card on a 50k job? Nothing that we were told about the product or service has been true.

I have had the windows for a few years now and they are beginning to fail. They do not stay open on their own and some very drafty. I would not recommend this company for any new windows.

Okay the first guy that came in November gave me a price and then would not call me back. The second guy that came was $4,000 higher. Pushy and rude Yankee high pressure type salesman. Did not care for him at all. This was based out of Charlotte North Carolina. Told him to just grab his stuff and leave. He got a little bit more of an attitude but he left LOL. Mentioned another competitor. He said he wasn't going to bad-mouth his competitors but started bad mouthing their product which I know what he was saying not true. To tell me something I knew wasn't true at that point he lost the sale. His name was Peter. Some advice. When you move to the South Peter is try to be polite and respectful. He told me he did a lot of the training of all the new salesman. Maybe Window Nation needs to look at retraining him.

After two or three months, we think we like the windows. We'll see after a whole year, but the installation and service went well. My complaint is with the contract itself and it's promises of a cruise voucher. The company has failed to follow through on this and blames its partners including Destination Motivation. Not only did they delay delay delay, but they've refused to provide any information as far as costs or specific dates when cruises sail. I have been in communications with both companies over thirty times and they refuse to help me or are incapable of helping me. I would watch out for these two companies.

Window Nation presents itself as a premium, top-of-the-line window company, but based on my firsthand experience working within the Louisville office, those claims are misleading. The products offered are comparable to many other window manufacturers on the market and are not as unique or superior as advertised. I personally worked with multiple customers who experienced serious installation and service failures. In one case, a window was mismeasured, delayed for weeks, and then installed incorrectly—resulting in visible damage, condensation between panes, and poorly finished seals. In another situation, installers ran out of black exterior trim and spray-painted white trim instead of using the correct materials. A sliding glass door was also improperly installed, requiring multiple service visits and extended delays to fix issues that were initially misdiagnosed.

Do not believe their "sale" pricing. Stated they are unable to provide invoice with cost per window and installation costs despite 3 months of phone calls and emails. My windows are standard size, not custom. Poor installation, my curtains are moving when the wind blows, waiting for them evaluate.

BUY LOCAL. This is a national corporation focused on profit, not customer satisfaction. After 3 months of spending multiple days and hours waiting for our installation to be completed the right way, I requested a partial refund to compensate us for our time and aggravation. Pablo, the MN branch manager, verbally agreed that we were due something back. The amount I requested not was unreasonable - it was more than fair. However, when time came to refund us, Pablo ghosted us, citing "staff shortages." When our case landed at corporate HQ in the "Escalation Department," corporate simply bounced it back to Pablo.

Whatever you do, DO NOT BUY ANY WINDOWS FROM THIS COMPANY. After spending a great deal of money on these windows, within 2 months they began falling apart. The screens began falling out, the locks stopped.

I ordered two windows. The first window had a 1/4" air gap around the door. They would have left it if I didn't catch it. The second window it took Over five hours to install..It now squeaks and there is a bump in the slide. I was told call them and they would come out and fix it right away. Absolutely Nothing.

I placed an $8,223.00 order with Window Nation on April 23, 2025, for a replacement window that was supposed to match the color and look of my existing windows. I was told the window would be manufactured in the same color as the trim we selected—which closely matched my current windows—and that it would look exactly the same. What I received was completely different. The window color does not match the trim or my existing windows, and it includes rubber bumpers on every grid—something I was never informed about. These bumpers resemble the kind used on the back of picture frames and are visually disruptive.

They do not honor their warranty. It has been 2 weeks of attempted calls, and waiting for a call back with no response. I have replaced my window last year and the caulk is growing mold, and they do not want to replace, considering I have 5 y on parts and labor.

We recently received an estimate from Window Nation to replace the windows in our home - the salesperson was pushier than a salesperson in a used car lot. The salesperson literally used all of the standard high-pressure sales tactics - the more they pushed, the more of a red flag it created. Their sales pitch was over 90 minutes long before they even provided the quote to replace our windows. Be very cautious before even having them into your home as we discovered, via our security camera footage, that the salesperson brought someone with them who loitered around the exterior of our home when the salesperson was inside our home discussing a bid for new windows. Very shady experience altogether.

Had to go through 3 hours of the most torturous presentation although there was some useful information. The 50% off deal is misleading! In reality it is 25%. They start from "retail" price $32000 for 11 windows and then using all kinds of programs, discounts, manager calls etcetera bring it down to normal price of #11000. By that time I was so exhausted I did not want anything, did not want special discount that was given me as a "special" treat. They are misleading and trying to take advantage of you on a higher cost. By the end of the interview I was not happy by the good deal, I felt the desire to resist, to reject, to get rid of him regardless of the deal. Never Window nation again, ever!

The Hartford, CT division of Window Nations was a horrible experience from the get-go. The design consultant had no literature to show window styles. He had 1 sample window that he showed at the end of the visit. He tried to sell me glider windows just to make a sale & get his commission & commission for his office. The 2 management employees I spoke to by phone are arrogant, not professional, & make assumptions -- i.e. I asked what his telephone number was, he replied "You have caller id. I do not." He did not want to give me his phone number, bottom line.