Window Nation

Window Nation Reviews

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About Window Nation

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Window Nation sells and installs replacement windows and doors from leading brands. It offers more than 1,500 custom style combinations of glass design, color, material and more. Customers can talk directly to an expert or visit any of 15 showrooms around the country. All installations are completed by experienced installers and backed by a limited lifetime warranty. Financing is available.

    Pros & Cons

    Pros
    • Free consultation
    • Custom designs
    • Financing available
    • Limited lifetime warranty
    Cons
    • Not nationwide
    • No prices on website

    What is Window Nation?

    Window Nation is a replacement window, door and siding company. It carries more than 10 brands of windows at a range of prices to give customers options. Homeowners have over 1,500 custom window and door style combinations to choose from. Window Nation provides professional installation and a limited lifetime warranty. Since 2006, Window Nation has installed over 1 million windows across 100,000 homes, according to its website.

    Window Nation locations

    Window Nation has 15 showroom locations, primarily in the Midwestern and Northeastern U.S.

    • Baltimore
    • Boston
    • Charlotte, North Carolina
    • Cherry Hill, New Jersey
    • Chicago
    • Cincinnati
    • Cleveland
    • Columbus, Ohio
    • Harrisburg, Pennsylvania
    • Hartford, Connecticut
    • Indianapolis
    • Kansas City, Missouri
    • Lorton, Virginia
    • Pittsburgh
    • St. Louis

    How does Window Nation work?

    With Window Nation, every window and door is custom-made before installation, meaning you have the opportunity to truly design your windows and doors for your needs and budget. The process starts with a free consultation and price estimate. Its experts handle the ordering, design and building process for each window and door. Technicians measure each window three times to guarantee accuracy, precision and tight seal, and each window goes through a 50-point inspection.

    Window Nation installers have an average of 16 years of experience. The crew hauls away your old windows and does a walk-through to make sure windows are installed properly.

    After installation, all windows and doors are backed by a limited lifetime warranty and customer support.

    Window Nation windows and doors

    Window Nation windows and doors come in a variety of styles and materials, giving you hundreds of options for design.

    Window types
    • Double-hung
    • Vent
    • Sliding
    • Casement
    • Bay
    • Bow
    • Garden
    • Specialty
    Window materials
    • Vinyl
    • Wood
    Glass options
    • Double-pane
    • Triple-pane
    • Solarban 70
    • Super Spacer
    • Laminated
    Door styles
    • Entry door
    • French door
    • Sliding door

    Window Nation prices

    Window Nation doesn’t provide any pricing information on its website because products are customized for each home. To get a quote, customers need to book an in-home or virtual consultation with a local design consultant. You can schedule a consultation by calling Window Nation or filling out a form online. You can also visit one of its showrooms.

    Window Nation works with consumer financial services companies to provide financing options for customers. These companies offer revolving credit lines and monthly payment options. Be sure to check with Window Nation about current specials and ask about senior and military discounts.

    Window Nation FAQ

    Are Window Nation windows any good?

    Yes, Window Nation offers custom-built vinyl and wood windows from leading brands in the industry. Each window goes through a 50-point inspection at the factory and a 20-point review at installation. Windows are also backed by a limited lifetime warranty.

    What brands does Window Nation offer?

    Window Nation carries over 10 brands of windows. Its consultants go over all options with you during your appointment.

    How much do Window Nation windows cost?

    It depends. Because each order is customized to the specific home and customer’s needs, the prices vary greatly. A consultant can provide a free price quote.

    Does Window Nation offer a warranty?

    Yes, all window parts and materials are covered for as long as you live in your home, plus for five years for the next homeowner. The labor warranty lasts for one year, five years or a lifetime, depending on your contract.

    Does Window Nation offer custom windows?

    Yes, every replacement window is custom-made. Window Nation offers hundreds of styles, with options for brands, window types, materials, colors, glass and add-ons.

    How long does it take to install Window Nation windows?

    It takes six to eight weeks, on average, from the time you purchase windows to when they are installed.

    Is Window Nation a good company?

    Window Nation has more than 15 years of experience selling, designing and installing windows. It offers more than 1,500 customization options for its windows and doors, meaning most homeowners will be able to find a solution that matches their taste and budget. There’s no risk to set up a free consultation, learn more about Window Nation’s products and get a detailed price quote.

    Window Nation Reviews

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      How do I know I can trust these reviews about Window Nation?
      • 4,479,104 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.
      Page 1 Reviews 0 - 10
      Installation & SetupStaff

      Reviewed June 26, 2024

      Window Nation is terrible. The sales person was at our home for over two hours, He talked very fast, and would give us a "special" discount if we decided in three days. When they came to install the windows, they removed all of the at the same time letting in all sorts of bugs. The windows seams are not flush, showing a silver color. The trim around the windows is uneven. They also trampled my flowers.

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      Customer ServicePriceStaff

      Reviewed Jan. 22, 2024

      The ABSOLUTE WORST experience. First of all, we were told this would take around one hour. This woman was over for over 2 hours, fumbling through her sales pitch. When she finally took measurements, we asked for the cheapest, most affordable window estimate. After the Measurements she told up she will tell us the price in a minute when I asked how much? AN HOUR AND TEN MINUTES LATER, AFTER telling my wife to start filling out the financial form she got PUSHY when I told my wife do not fill out ANYTHING until we know the price. She then said, "I will let you know the price again, in a minute." One hour and 45 min we finally got to hear the price....33K!!!! For a 10 window 1,089 SQ foot house.

      She told us we had to make a decision today.... I told, "Sorry to waste your time, but it is a no way." She looked at my wife and asked what she wanted, to which my wife said, "You heard him. It's absolutely a no." She then re-did all of the windows to the lowest price one, LIKE WE HAD ASKED FOR IN THE FIRST PLACE. That came out to 25K. Still WAY OverPRICED. WE told her again no thank you and it was time to leave. She had a slight attitude, as did we at this point. She packed up the side show she put on in the living that left us confused anyways. After a few minutes of her being out at her car, came in happy like a kid telling us 10,800, which is what we were quoted at elsewhere with a different company. Window Nation is CROOK! She started at 33K and in a matter of minutes dropped the price to 10K. All I heard was she was going to take 23K from us if she could. Run the other way and DON'T call Window Nation.

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        Installation & SetupPriceStaff

        Reviewed June 21, 2023

        All buyers be AWARE!!!! This company use practice of misleading the customers and providing false information during the sale. Salesman verbally sells one product and states that additional jobs, like replacing the rotten wood, adding insulation around the windows, will be done during installation. He does not mention all the details about additional jobs in the contract so when the customer has complain they simply say "Look at your contract, is that your signature? You get what you pay for!!!"

        They refuse to come back or work with customer to resolve the issue by saying: "we are done with you and we are not going to go back and forth". And then come a threat about putting the balance into collection and holding customer liable for accusing their salesman!!! Then, their attorney send a letter with the statement that if the balance is not paid with another $2300 for attorney fees there may be further action taken against the customer. Is this a threat with the lawsuit??? When we ordered windows and sliding doors, we specifically told the salesman we were looking for aluminum with foam inside. He assured us that that is exactly what we were going to get. He also stated that the wood under the old sliding doors will be replaced as it looks rotten. The same for the windows, he stated that if there is any moisture or missing insulation around the windows, wood will be replaced and installation added.

        During installation their contractors didn't even know they were supposed to replace the wood or insulation. They told me this extra job is not on the work order and that they don't do it. Operation manager Brian stated that they never replace rotten wood or insulation as it's too expensive and they never carried aluminum doors or windows with foam inside. He also said that he can not copy what their salesman say during the sale and that the installation is done! Despite our complaints about improper installation, wrong product, misrepresentation during the sale, Window Nation refuse to solve the problem and demand the balance through attorney (+$2300 attorney fees) disregarding that there is no customer signature on completion form. So, now we are left with the cheaply made vinyl with no foam, old wood.

        Customer ServiceStaff

        Reviewed May 30, 2023

        Window Nation is awful. They are very quick to tell you have great customer service but that's a lie. The manager, David **, is the worst and decided to try and threaten me with having to contact the legal department while I was trying to decide to go through with the project. The salesman was super pushy and forced me to put down a deposit which I now cannot get back because they only give you three days to decide on whether or not you want to do the project. They tried to get me to take two separate loans to complete this project. Nothing was ordered and no loan documents were signed but they are refusing to give back my deposit because I took too long to cancel. When I do decide that it is the best time to get new windows there is absolutely no chance I will go through Window Nation. I am extremely disappointed.

        Customer Service

        Reviewed April 8, 2023

        Avoid this company. All they want is money, don’t care about quality or good service. Eric ** and David **. Sold wrong windows and they don’t care they don’t return calls or emails, could care less that their customers aren't satisfied. Look elsewhere.

        Customer ServiceInstallation & SetupPriceStaff

        Reviewed Feb. 1, 2023

        My parents when living in Hadley used Andersen Windows and it was expensive but well worth it, their quality is top notch. Never had to reach out to them once. When they moved across from me we met with Window Nation and I wish we could force them to remove the rubbish they call windows and doors at the monstrous price of almost $40,0000. The down payment was in a June.

        In October, they installed their entire house and walkout basement of windows and 2 sliding doors they left everything a mess. They didn’t even clean the windows or doors which Andersen windows did. Before the installers left we realized one of the two doors was installed upside down and broken - it was missing parts. NONE of the windows screens fit. Every single window screen is 1/2” or more too short so you cannot open the windows unless you want bugs. One handle broke off a window the first time we used the window.

        I have called and emailed and texted and short of harassed them to come back. Finally they sent someone in November who said most of the windows were installed wrong also and are now sagging. He claimed to reorder all the screens and a new door. Mind you I have a father with Alzheimer’s and both my parents are elderly and cannot open their sliding doors. The second one isn’t working well either. One is totally useless. And they have a dog. So they cannot use their fenced in back yard for their dog.

        Since November I have called and harassed them more about where is our replacements. No answers. Just loads of “do you want to wait till they come in and we can address the other stuff?” Sure why come twice I said. Now when you order their garbage windows and doors you get a million emails about the production of them. Since Nov - not a one, so last week I said yeah you need to get over here. Well now there’s yet another new person who comes, and he at the end of his inspection tells me that the last guy never ordered anything. So it’s been 3 months of me being angry via email and NO ONE HAS CHECKED THE STATUS OF OUR REPLACEMENTS. Even though I have emailed many many times.

        This is absolutely unreal. This company is a complete joke and I have no idea how they are in business. And at this point I’m going to be looking to take this matter further. So feel free to share this post, don’t use this company, don’t waste your money…time…or sanity. No one there does their job correctly. 6 months of waiting and getting the run around.

        Verified purchase
        Installation & Setup

        Reviewed Dec. 28, 2022

        Going to court against Window Nation, I wouldn't recommend this company to my worst enemy. The wrong windows were "installed" with a 1/2" to 1" gap all the way around because they ordered the windows incorrectly as replacement windows and not new construction windows. One of the windows arrived broken. It was left like that from September 2021 to June 2022. The install job was poor, if you put a straight edge across the top or bottom of the window it's got a 1/2" bow.

        They asked to see if it could be made to work for me, I gave them a chance and they botched it. Two windows are different next to each other. The contractors forced my wife to sign a work completed form when she said she wouldn't sign it until I was able to look at the work. I had to contact the company multiple times before they were remotely concerned with trying to fix the issue. I'm excited for my day in court. I offered to pull the windows out, get a refund for my 1/3 down and go our separate ways. But they're adamant about the job being "completed." Sort through reviews here and elsewhere and you'll see this is a very common problem. Poor management from the top down is how this happens.

        Customer ServicePriceStaff

        Reviewed Dec. 14, 2022

        Got a quote for windows. 4 to be exact. $4800+. Agreed to it initially. Then after thinking about it changed my mind. Called the number on sales card and it was not in service. So I called the 800 number and told the person who answered to cancel/change my order. She said she would pass it on and then I asked if there was anything else I needed to do to verify the cancellation and she told me no over a recorded line. Now I'm getting threatening emails and phone calls from a sales guy I don't even know! This is harassment at the highest level. Will get lawyer to sue these thieves.

        Installation & Setup

        Reviewed Oct. 10, 2022

        The install job was a nightmare. Windows leaking water. Installers didn't know what they were doing. Caulk smeared all over trim. Had to take to court to get job half right. DON'T USE THIS COMPANY. YOU WILL BE SORRY.

        Customer ServiceInstallation & Setup

        Reviewed April 21, 2022

        Buyers should be forewarned that Window Nation does not produce their own windows but has some type of business relationship with Vytex Windows whereby Vytex makes the windows and, to further complicate, Vytex uses contractors to install the windows. Why does this matter? Because when something goes wrong, it becomes seemingly impossible to get someone to fix the problem. I spent several thousand dollars to replace 14 windows. Five months later, one window will not properly latch and lock. For the last 3 weeks I have tried unsuccessfully to get someone to repair the window. The response from Window Nation is, “We have contacted the contractor (Vytex).” The response from Vytex has been absolutely nothing, it is as if they do not exist.

        Additionally, it took 6 months from the date of purchase to the actual install date. The installation was problematic and, again, this appears to be the product of poor communication between Window Nation and Vytex. My installation date was mismanage, the installers rushed through the walk through, and ignored that they had left hand smudges on the exterior of several 2nd and 3rd story windows. Lastly, after completing a review of my experience with the company, the sales representative sent me an email asking if I would give him a better review. I have since filed a complaint with the Better Business Bureau. In the meantime, I encourage buyers to carefully consider using this company. I know I will never use them again.

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          Window Nation Company Information

          Company Name:
          Window Nation
          Website:
          www.windownation.com