Window Nation Reviews

She told us we had to make a decision today.... I told, "Sorry to waste your time, but it is a no way." She looked at my wife and asked what she wanted, to which my wife said, "You heard him. It's absolutely a no." She then re-did all of the windows to the lowest price one, LIKE WE HAD ASKED FOR IN THE FIRST PLACE. That came out to 25K. Still WAY OverPRICED. WE told her again no thank you and it was time to leave. She had a slight attitude, as did we at this point. She packed up the side show she put on in the living that left us confused anyways. After a few minutes of her being out at her car, came in happy like a kid telling us 10,800, which is what we were quoted at elsewhere with a different company. Window Nation is CROOK! She started at 33K and in a matter of minutes dropped the price to 10K. All I heard was she was going to take 23K from us if she could. Run the other way and DON'T call Window Nation.

They refuse to come back or work with customer to resolve the issue by saying: "we are done with you and we are not going to go back and forth". And then come a threat about putting the balance into collection and holding customer liable for accusing their salesman!!! Then, their attorney send a letter with the statement that if the balance is not paid with another $2300 for attorney fees there may be further action taken against the customer. Is this a threat with the lawsuit??? When we ordered windows and sliding doors, we specifically told the salesman we were looking for aluminum with foam inside. He assured us that that is exactly what we were going to get. He also stated that the wood under the old sliding doors will be replaced as it looks rotten. The same for the windows, he stated that if there is any moisture or missing insulation around the windows, wood will be replaced and installation added.

During installation their contractors didn't even know they were supposed to replace the wood or insulation. They told me this extra job is not on the work order and that they don't do it. Operation manager Brian stated that they never replace rotten wood or insulation as it's too expensive and they never carried aluminum doors or windows with foam inside. He also said that he can not copy what their salesman say during the sale and that the installation is done! Despite our complaints about improper installation, wrong product, misrepresentation during the sale, Window Nation refuse to solve the problem and demand the balance through attorney (+$2300 attorney fees) disregarding that there is no customer signature on completion form. So, now we are left with the cheaply made vinyl with no foam, old wood.

In October, they installed their entire house and walkout basement of windows and 2 sliding doors they left everything a mess. They didn’t even clean the windows or doors which Andersen windows did. Before the installers left we realized one of the two doors was installed upside down and broken - it was missing parts. NONE of the windows screens fit. Every single window screen is 1/2” or more too short so you cannot open the windows unless you want bugs. One handle broke off a window the first time we used the window.

I have called and emailed and texted and short of harassed them to come back. Finally they sent someone in November who said most of the windows were installed wrong also and are now sagging. He claimed to reorder all the screens and a new door. Mind you I have a father with Alzheimer’s and both my parents are elderly and cannot open their sliding doors. The second one isn’t working well either. One is totally useless. And they have a dog. So they cannot use their fenced in back yard for their dog.

Since November I have called and harassed them more about where is our replacements. No answers. Just loads of “do you want to wait till they come in and we can address the other stuff?” Sure why come twice I said. Now when you order their garbage windows and doors you get a million emails about the production of them. Since Nov - not a one, so last week I said yeah you need to get over here. Well now there’s yet another new person who comes, and he at the end of his inspection tells me that the last guy never ordered anything. So it’s been 3 months of me being angry via email and NO ONE HAS CHECKED THE STATUS OF OUR REPLACEMENTS. Even though I have emailed many many times.

This is absolutely unreal. This company is a complete joke and I have no idea how they are in business. And at this point I’m going to be looking to take this matter further. So feel free to share this post, don’t use this company, don’t waste your money…time…or sanity. No one there does their job correctly. 6 months of waiting and getting the run around.

They asked to see if it could be made to work for me, I gave them a chance and they botched it. Two windows are different next to each other. The contractors forced my wife to sign a work completed form when she said she wouldn't sign it until I was able to look at the work. I had to contact the company multiple times before they were remotely concerned with trying to fix the issue. I'm excited for my day in court. I offered to pull the windows out, get a refund for my 1/3 down and go our separate ways. But they're adamant about the job being "completed." Sort through reviews here and elsewhere and you'll see this is a very common problem. Poor management from the top down is how this happens.