Whirlpool Calypso Washers & Dryers

Whirlpool Calypso Washers & Dryers

 3.5/5 (390 reviews)

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Overall Rating3.5 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 15, 2023

Whirlpool made the worst mistake when they made this washer. It is the worst and most expensive one I've ever purchased. There's no agitator which is what I wanted, but these clothes aren't moving around at all in the drum. I have to prewash my undergarments if I want them to come clean. And the noise this thing makes, chichichichi, it spends more time draining and filling up than any other I've experienced. No rinse dispenser so therefore ya gotta open for rinse cycle, then you close the lid only to have it all drain out, so what's the point. It is one sad machine, I too will never buy Whirlpool Washer ever again. Sick!

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Verified Reviewer
Original review: April 5, 2023

DO not buy any appliances from this company. It's not the company it was. Whirlpool used to be the gold standard of America appliance production. Clearly, this is no longer the case and why their company is floundering and not the staple in American homes, it used to be. We bought a ceramic drum washer and dryer as I have severe metal allergy (like 55 million Americans.) I was so thrilled to find a ceramic drum washer and dryer, model WGTLV27HW2 as they are the only company still making ceramic drum dryers. I wanted ceramic as I need to limit heavy metal exposure due to my allergy. Our joy in finding this unit was dashed 3 months after purchase when the dryer stopped generating heat and completely stopped working. It was under warranty so a repair person ordered a part and came to our home. But the part he ordered did not fit.

Ordered again, same thing happened, because the part was redesigned for a newer version and no longer fit in this version on our 3 month old dryer. Whirlpool Parts Dept repeatedly contacted, and received shoddy responses from them. We have been without a dryer for 10 weeks now. They appear to be doing NOTHING about the situation and have not responded to our Better Business Bureau Complaint. I am going to contact the US Attorney General's Office and make a complaint there. They appear to be based in Michigan that has just as a lemon law, so not sure what we can do. Maybe small claims court?

This is likely, why they are based in Michigan, so they don't have to be legally responsible and can rip off consumers as all they only have to do is only replace the part, no the washer and dryer even though they have these washer dryers in stock and they know how long we have been without the part. Completely unsympathetic with my medical plight. They could easily haul this thing away and replace it with a new ceramic washer dryer model, but clearly don't care that we have no dryer for 2 and a half months. The communication with their parts department is abysmal. My husband has explained that I am invalided and have medical condition that requires heat drying. They don't give two hoots. The engineering team does not appear to be looking into the matter. I have been a Whirpool customer for 38 years, so upset by this situation.

Imagine being without a dryer that long and a company ignoring you and not doing anything. I am sure they could send that part to their machining department and recreate it. Or stand up to reputable business practice and haul it away and replace it, which is easily within their scope. Obviously, they don't care about a handicapped person with a medical disabilities who bought their product. Bypass this company in your appliance shopping, they are terriblyWasher irresponsible and sell shoddy nonworking products. A brand new 3-month-old dryer should not have a broken heater. My next move is going to be contact a friend who is an TV investigative reporter, maybe that will get their attention.

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    Verified Reviewer Verified Buyer
    Original review: Feb. 9, 2023

    Bought their machine in 9/21, it broke down 3 months later. In 8/22 Whirlpool brought the machine back to repair due to bearing. In Jan 23, Same issue of screw and pulley problem. Wrote them on their 3 breakdowns within 2 years warranty. Till today, not a reply from them to explain. Same issue - is it not manufacturing fault? Would I get an exchange? Very disappointed w/ the brand.

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    Verified Reviewer
    Original review: Jan. 26, 2023

    Purchased a Maytag washer & dryer at Home Depot. After 3 months washer broke. HD said to contact manufacturer, Whirlpool, for resolution. Customer Service refused to replace the washer. That I had to find my own repair service company & get an estimate. Following protocol I sent PDF's of the service call cost & parts needed. It has been 10 months. Still no action to repair washer claiming the parts have to be ordered. Went back & forth trying to get Whirlpool to do their job instead of me negotiating & wasting time to get proper service.

    While speaking with one rep after another & asking serious questions like why don't they do the honorable thing & replace the defective machine (knowing they record them) my phone consistently gets cut off. Fed up with their corporate attitude, stalling tactics & hang ups. Bitter lesson learned: IF YOUR MAYTAG WASHER BREAKS- TOUGH! WHIRLPOOL WILL NEVER DO THE HONORABLE THING BUT MAKE YOU JUMP THROUGH HOOP AFTER HOOP TILL YOU GIVE UP. But don't. For such unconscionable treatment of customer who paid in good faith... SHAME ON YOU!!!

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    Verified Reviewer
    Original review: April 5, 2022

    Whirlpool customer service for a purchased product might as well not exist. They are not knowledgeable or helpful. You wait on hold endlessly only to be told they do not have the basic info you need. Don't try to get a parts diagram for one of their appliances. Non-existent.

    4 people found this review helpful
    Verified Reviewer
    Original review: March 1, 2022

    I bought a Whirlpool washer machine and within two months it stopped working. I've had a repair guy come out three times and it still isn't working. I've called their customer service center several times and they all say the same thing, "We're sorry for the inconvenience but you still need to go through with repairs." It's been over two weeks without a washer machine now. They really don't care about their customers!

    6 people found this review helpful
    Verified Reviewer
    Original review: Jan. 25, 2022

    We purchased this washing machine in September and less than a month later, the bearings went out. Technician came out. Suppose to order parts.. Fast forward April still no parts, then agreed to replace machine, fast forward June got a refund. Also suppose to be large capacity. Bedspread came out blotchy and dirty! Horrible Horrible machine and experience. Sales rep pushes American made never mentioned but the parts come from China. So disappointed.

    4 people found this review helpful
    Verified Reviewer
    Original review: Dec. 28, 2021

    I purchased new appliances as part of a home purchase - all Whirlpool. After a month, the dryer displayed the message "Sensing" but would not actually start. Going through Whirlpool, it took 3 weeks to get a tech to even look at it. He determined the motor shorted out (after a month). Parts had to be ordered and at least one was backordered so it took a month to get the parts. It then took another 2 weeks to get the tech back out to our home. After putting in the new parts, the dyer still has the same issue. I has to call Whirlpool the next day to see what they were going to do. After being on the phone for 1 hour and 20 minutes - they scheduled another visit for a tech to come out and look at it again - in two more weeks. Keep in mind that they will probably need to order more parts. So at a minimum it will be down for 3 months. It's one thing to sell someone a lemon - it's another insult on top of injury to not repair or replace it in a timely manner.

    3 people found this review helpful
    Verified Reviewer
    Original review: July 30, 2021

    We bought a new Whirlpool washer from Lowe's 7 weeks ago and it has failed to spin the clothes - leaving the machine full of water. Spent hours on the phone and on-line trying to get service. None available. Stay away from Whirlpool!

    3 people found this review helpful
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    Verified Reviewer
    Original review: April 19, 2021

    Purchase the Washer on 10/1/03 the washer worked great. It never went off balance and with the Extra Spin Cycle the Items washed were almost dry when removed. Recently 4/16/21 the control panel went bad. I hate to replace it but new is less expensive than the repair.

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    Whirlpool Calypso Washers & Dryers Company Information

    Company Name:
    Year Founded:
    2000 N. M-63
    Benton Harbor
    Postal Code:
    United States