Whirlpool Calypso Washers & Dryers

Whirlpool Calypso Washers & Dryers

 3.5/5 (390 reviews)

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Verified Reviewer Verified Buyer
Original review: Nov. 21, 2015

I bought my Whirlpool washer 1 year and 3 months ago. And I am so sorry to say that I agree with every comment I have read so far... I was so happy to get a new Washer and Dryer that matched... But this has been a nightmare .. I have owned many Whirlpool appliances but this is definitely a recall issue that they need to take care of. My washer never pumps and spins out... No matter if I have a small load or a slight bigger one... I always have set my wash on drain and spin to finish the wash... This shouldn't happen!!! Especially on a new washer 1 year old.. So now what do I do?

9 people found this review helpful
Original review: Nov. 12, 2015

This is the nastiest, filthiest most disgusting piece of junk I ever owned, comparable to washing in the open sewers of the third world. It could be called a spinning Petri dish if it would agitate. I have been enraged ever since Whirlpool responded to complaints about dirty clothes after washing with the Calypso with "What do you expect? It is an executive machine." The manual did not explain how to get the stains out of clothes put there by grease from the machine's deteriorating parts. The only reliable thing about this dreck bucket is the mold and mildew cycle. Consequences? Years of nasty smelling clothes and linens, infections, breathing problems, headaches, rashes, and an unhealthy living environment. But it saved water.

11 people found this review helpful
Original review: Nov. 9, 2015

26 months and I now have piece of junk in the utility room. Part $484 to replace (bearing). Tech says, "Don't Bother. Not cost effective". Whirlpool Corp says there's no recall. Bearing is defective (see YouTube). Called Sears, they'll sent part to a store but I have to schedule a service call, another $100 with possible extra labor. It's a friggin nightmare. Why have a recall when you can just dump the entire series and leave your devoted customer base in the cold i.e. out of $$$?

Tried to talk to someone in Quality Control to report the problem. Whirlpool tells me it's discontinued but won't say when. Apparently the same person who was running the Volkswagen fiasco was in Whirlpool's QC Division. It's obvious they just don't give a damn about the defect/problem. If you find yourself out of a washing machine, well go get another one and see if they stand behind it. If the corporation is trying to bankrupt itself, they're doing a bang-up job! I tried to tell them how angry people were about the bearing... I got nothing... Says a lot about corporations today.

6 people found this review helpful
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Verified Reviewer
Original review: Oct. 28, 2015

Called Whirlpool regarding 'f1' error on washer. They confirmed online within their system that there was a recall and they dispatched a repair person to replace the controller board for my particular washer, which was documented as a washer covered in the recall. The tech arrived and informs me that there is no auth code to replace the board. Called whirlpool back to get the auth code needed to replace board. Whirlpool states they cannot find the recall. I insist that they look at the log of the initial call and that person found a recall for the issue. Rep on the phone says that he cannot find it and that they will not honor the recall.

Great, so you setup a call to replace a defective controller board for the 'f1' error, reference a recall notice and now they will not honor it. Spoke with the supervisor and received the same response. Poor, bad customer service and unreliable products that they do not stand by. Searched internet and found numerous reports on the internet of this error and that they do have a recall, but at this point they are not standing by their product. We all need to boycott Whirlpool products and send a message to this manufacture. There are other more reliable manufactures out there that value their customers and Whirlpool is not one of them. Going out this weekend and buying new washing machine and dryer - NON whirlpool!

7 people found this review helpful
Verified Reviewer
Original review: Oct. 16, 2015

I'm a property manager with 18 pieces of commercial laundry equipment, most of which are Whirlpool. A year and a half ago I bought a new machine from Lowe's for $775 and I'm ready to smash it with the backhoe. For the first failure I bought and installed a lid latch with no success. I had to call an appliance repairman for the first time in 20 years and he replaced the control board for nearly 400 bucks. It happened again and I replaced the control board for 300 bucks and it worked again for awhile but now it's broken down again. What a piece of garbage this thing is. I refuse to put another dime into repairs and am searching for a different brand of washer. If this is how Whirlpool builds things now, forget it. It gets zero stars from me. Don't walk... run away from Whirlpool.

8 people found this review helpful
Original review: Oct. 14, 2015

Bought a Cabrio washer. Now, it doesn't spin the water out of the clothes. Have to restart it to get the lid to lock and it shuts off mid wash. Rusting where you put the bleach in at. Piece of junk, wish I never bought it. Wasn't worth the money I paid for it, will just buy a different model next time.

5 people found this review helpful
Verified Reviewer
Original review: Oct. 2, 2015

I bought this washing machine one week ago in an emergency as I am recovering from surgery. I wish I had done my homework first. The machine spends an inordinate amount of time "sending," then when it finally does decide to wash, does a poor job and I have to rewash items. This is not saving water. It is using more water than if it had just done the job in the first place. Will try to return this piece of junk ASAP.

3 people found this review helpful
Verified Buyer
Original review: Sept. 17, 2015

Purchased washer and dryer from Sears in Plano, TX in Feb. 2002. Although we still have the gas dryer we junked the washer. When the dryer goes we will never purchase any appliance by Whirlpool or any product associated with Whirlpool. Had to have the sensor replaced and the Thermal fuse because the dryer would not get hot to dry the wet clothes. The baffles need to be cleaned for a third time full of lint. The washer was a joke white clothes came out dingy with grease marks, brown stains, lint deposits and bleach streaks when no bleach was added to wash.

Besides having to replace the motor and pump, we threw out blouses, sheets, bed covers, underclothing and pants due to the stains that we could not remove. Whirlpool offered no real help. They have the worst C/S dept. To reiterate NEVER again will we buy any appliance by or associated with WHIRLPOOL. This Calypso duo is nothing but junk, cheaply made and horrible washing performance.

6 people found this review helpful
Verified Reviewer
Original review: Sept. 15, 2015

In June of 2015, my washing machine's water pump went out. I found out that you could not order a replacement part for just the pump. To replace the pump you would now have to replace the motor along with it. I went online to seek the part I needed. I also checked with local suppliers. Everyone had the pump in stock, so they said, but when I ordered it and waited, several weeks, and with several different suppliers or parts, each time I was told the part was discontinued and not available.

When I went to a new parts supplier (who advertised the part's availability), I went through the same process. Pretty frustrating for a someone who needs to get her family's clothes clean. I also feel that the washing machine did really not hold up as long as I thought it should. I think it is not more than 10 years old, maybe only 7 or 8 years old. Not good enough for me, especially when we had just replaced brake and drive tube parts 2 years ago for over 150.00.

Be the first one to find this review helpful
Original review: July 6, 2015

I have had this washer for 1 1/2 years. I've had the repair person here 3 times. It still isn't working. I have been without a washer since June 16th. I've called Lowe's and Whirlpool and they just keep giving me the runaround. Very dissatisfied with both companies.

6 people found this review helpful
Verified Reviewer
Original review: March 18, 2015

I had purchased a Whirlpool gas dryer Model WGD4800XQ5 on 12/23/14. Almost 3 months old, the motor needs to be replaced, the motor overheats. Whirlpool is selling defective appliances again as they had in the past. They have the worst customer service I had ever dealt with. I am looking for recall information regarding this very poor quality gas dryer being sold for top Dollar. Consumer should be alerted to steer clear of any Whirlpool appliances.

9 people found this review helpful
Verified Reviewer
Original review: Dec. 20, 2014

We purchased a Calypso washer and dryer set in 2007 from an appliance store that specialized in Whirlpool products and sold them with a short warranty. The set was maybe a year or two old. We didn't seem to have any problems with the set except for sometimes finding oily spots and streaks on our clothing. I initially attributed that to stuff left in pockets or in the machine by accident, but it started happening too frequently. The kicker was when the washing machine just stopped working during a cycle. It would display LD and water would just sit in the bottom of the drum and under the drum. My husband took it apart, and that's where we nearly lost it. The inside of the machine was filled with black gunk, moldy grossness that freaked us out.

OMG -- we'd been wearing that stuff in our clothing and breathing it. Needless to say, it is being disposed of as I write. I cannot believe that a company as recognizable as Whirlpool does this -- and apparently knowingly from what I've read. Not sure what we can do at this point. But we're replacing the washer and staying as far away from Whirlpool as possible. We had a terrible experience with a brand new microwave that was 18 months old and broke down completely. We replaced that with another brand too. The moral of the story is that Whirlpool is a negligent, very poor manufacturer of household products and should be avoided.

20 people found this review helpful
Verified Reviewer
Original review: Dec. 8, 2014

Whirlpool dryer MOD LEQ9508PW1 - I've had this dryer about 3 years and have learned to live with it until recently. I house sat for family that had purchased a GE dryer shortly before I got mine. I had forgot that it didn't have to be torture to wash and dry clothes. This Dryer has ALWAYS bumped and banged after leveling several times. The complaint is, it cuts itself off before the clothes are dry!!!! It will NOT turn back on till it's ready... This causes dark clothes to have a chance to start to smell musty. I've changed the setting several times and no change. This machine is very time consuming and I have no idea why a dryer would be designed to turn off while clothes are still damp. My family's GE dryer didn't do that... It dried the clothes wonderfully. I've been loyal to Whirlpool for 40+ years. Not now. I will never have another Whirlpool product. My washer and dryer are so poorly designed that I will not gamble on another Whirlpool product. This issue has nothing to do with where I purchased it. I am not willing to pay for a tech to tell me it's just the design. I already know that.

5 people found this review helpful
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Verified Reviewer
Original review: Nov. 13, 2014

I bought this washer and Dryer used from someone online, he was selling them rather cheap due to the washer's pump being bad. I bought the pump brand new off of eBay with a 2 year warranty for $50 including the cost of the warranty. I installed the pump myself and the washer has run great ever since. The washer does leak from around the top of the tub if it gets off balance or I wash something large like a comforter or a large load of laundry but it is nothing serious. I just need to replace the gasket around the top. I am hoping these last because I do like them and I think they do a great job washing the clothes.

3 people found this review helpful
Original review: Sept. 23, 2014

OMG..where to begin..I purchased a calypso WASHER and dryer from a friend who was upgrading. They were less than 6 mos.old. I have NEVER EXPERIENCED such a useless set of machines in ALL my life.. My white clothes I could get cleaner by beating them on a rock and the dryer I have to dry my clothes at least 3 or 4 times per load. I will NEVER purchase another Kenmore product EVER.. thank god I only paid 200.00 dollars to my friend for them but I'm finding that my money should have been spent on an old time wringer washer and items to build an outdoor clothesline for drying..At least my clothes would be clean and my electric bill would not be through the roof just trying to get a load of clothes dry..WHAT A WASTE OF MAN POWER TO EVEN BUILD A MONSTROSITY!!!

7 people found this review helpful
Verified Reviewer
Original review: Sept. 19, 2014

Paraphrased letter (the original is being mailed to the corporate office) regarding my experience with Whirlpool's Customer Service Department:

Our dryer stopped working on 9/16/14, the tumbler would spin but the unit would not produce any heat. The next day I called the Whirlpool service unit and was told a technician from Diamond Factory Service would make a service call to our home on 9/19/14 between the hours of 8:00 AM and 12:00 PM. When a technician from Diamond Factory Service did not show up within the appointed time, I called Whirlpool and was transferred to Diamond Factory Service who said they had no record of the service call and their next available appointment was not until 9/25/14, which was completely unacceptable.

So, I called back to Whirlpool customer service and told what had happened and I NEED the dryer to be fixed today or if not over the weekend. The customer service rep said the next available appointment wasn't available until Monday (9/22/14). I told her that was unacceptable as my wife and I had to make arrangements to meet the service rep today (9/19/14) and were not sure we would be able to make similar arrangement for 9/22/14. At that time I asked to be transferred to a supervisor and was. Rick was not helpful either. He told me Whirlpool was not able to make compensation for errors on their part. He was very apologetic but not very sympathetic.

My frustration is my dryer failing to work after only 6 years (!) and then the company from whom I purchased it was unable to satisfactorily arrange a simple service call. I asked if Whirlpool would be able to cover the service fee associated with the a service call (typically around $100) and Rick told me no. My wife and I would still pay for parts and services but were looking for some assistance for the fees associated with your company's mistake and the inconvenience to our work schedule (and the requirement that we would further have to arrange our schedule an additional time for an error on your company's part).

So, for about $100 (the amount of the service call) your company has left a customer extremely frustrated and upset. Why should we feel any confidence in buying future Whirlpool products let alone recommend them to anyone? It seems that the opportunity to do the right thing by the customer failed. I hope that your company will attempt to make amends and leave CUSTOMERS pleasantly surprised.

5 people found this review helpful
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Verified Reviewer
Original review: May 7, 2014

Mdl. # WTW4800XQ4! This washer was bought in September of 2013! Has had the 4th transmission installed as of this date 5/7/2014! While the tech was here on the last service call he put his cell phone down close to the washer so the tech could hear the popping noise. The tech said that he could not hear a thing w/ said washer when you could hear the noise all thru my home! I have now learned that this model has been discontinued! Wonder why?? I think this $414.00 piece of junk should be replaced w/ a better product free of charge!

11 people found this review helpful
Original review: March 22, 2014

We have had this washer and dryer set since June 2005. We have never had any issues with it at all. Never had to have it serviced. Barely even did any maintenance on it whatsoever except to occasionally, maybe once or twice a year, adding one of the store bought HE washing machine cleaners. Never damaged any of our clothes. We have three small children and a cat. Have washed everything under the sun including silky delicates, small area rugs, memory foam bathroom mats, waterproof mattress covers, and even queen sized quilts and comforters. We absolutely love these machines and would recommend them to everyone!

4 people found this review helpful
Original review: Nov. 1, 2013

Bought the Whirlpool Calypso washer and matching dryer new in 2006 for about $1500. Quickly learned you couldn't wash throw rugs in the washer as it pulled strings from them and clogged the pump. Was able to diagnose and repair that myself, but was disappointed because my previous "low tech" washer had handled those small bathroom rugs just fine. Then came the dryer problems about a year later, started shutting itself off mid-cycle, then eventually refused to start. A $200 control board got the dryer back in business but that only kept it going for another couple years. Tried to save some money by buying and installing another new board myself but that didn't fix it. Faced with another large repair bill/service visit, I pulled the brand new board back out and junked the dryer. Now in the last week, the washer pump is screaming like it is ready to blow up, but after reading all these complaints and recognizing some of the wash quality problems I've been living with, I've decided to replace the washer rather than fix it.

13 people found this review helpful
Verified Reviewer
Original review: Oct. 5, 2013

I purchased the Calypso washer and dryer in 2006 and thought it was my detergent that was causing the gray steaks on my clothes and towels. I have to wash and re-wash my towels on gentle cycle to have them come clean w/ bleach. This machine boasts of being a high efficiency (he) machine but I have yet to discover that. I am also not impressed with the capacity load. I thought I could get more clothes in the tub since there is no agitator but not so. The one thing I do like about the machine is the spin cycle which practically takes all the water out of the clothes thus causing less drying time. I have no problem with the dryer only the washer. I am not happy about this at all.

9 people found this review helpful
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Verified Reviewer
Original review: Oct. 4, 2013

Whirlpool customer service is incompetent, misleading and does not take accountability of the customer experience whatsoever. My brand new dryer (Model #: WGD9750WL1 Serial #: M143 02142) was not drying properly so I called tech support. The customer agent seemed very helpful and without ANY questions asked, offer to send someone over. She said that if the problem was a dryer issue, it will be covered by the warranty. However, if it is not, then "they will fix it but you will have to pay for the cost." Seems reasonable enough. Technician comes, looks at it for 3 minutes and says "We cannot fix it. It's not in the dryer, but that will cost you $130 for the visit!"

Upon further questioning, it appears that the problem is with the dryer vents. The technician apparently cannot fix anything unless it is LITERALLY INSIDE the dyer. They don't bring any other tools or have no other skills, even though dryer vent issues are the most common cause of dyer problems. Calling back Whirlpool, they refused to discuss the issue. Despite them miscommunicating, they say that proper explanation of the terms is not their responsibility. "Our only job here at TECH SUPPORT is to SCHEDULE appointments. If the agent added any other information, they were doing you a favor. All our job involves is SCHEDULING the appointment. All the other information should be in your manual." Call center manager

Asking about a complaints process, all they said is "That is all we will do. We can log on your file that you are unhappy, but we won't do anything else... only next step is to file a complaint to the ATTORNEY GENERAL's office." Whirlpool customer service is glorified Yellow Pages. Worst is that they disguise themselves as a more intelligent service that a customer expects and uses their call center as a revenue lead generation center for their technicians. No wonder they were so happy to send out a technician WITHOUT any questions asked! I am trying to engage Whirlpool in an intelligent conversation, but Whirlpool has refused to continue any discussions.

8 people found this review helpful
Original review: Sept. 17, 2013

This was worst mistake that I have made. First we should know that it takes water to wash something. This machine has destroyed my towels and rugs. First I thought it was the towels, but I have bought all priced towels and it is not the towels. It is the machine. I called the company and asked if there were any complaints on the washer. Of course they said no. I told them that it needed to recalled. My washer is not very old, but I am ready to buy another machine. I have friends that work for the company and they have told me to call, call, call until they do something. I should not have to do that. I would like for them to see my towels.

12 people found this review helpful
Verified Reviewer
Original review: July 15, 2013

Since having this washer, my clothes come out mildew smelling, and at times it just shuts off. And maybe the next day it will work. The dryer takes twice as long as my ancient dryer. I have called a few times. I am not willing to pay to have them fix their crummy machines, so I will be buying a new set.

7 people found this review helpful
Verified Reviewer
Original review: July 13, 2013

Initially, the pump would clog with lint and hair. Since I have pets, this is a particular problem. I replaced the pump multiple times myself, then I started fishing out the hair with a coat hanger. When the pump was redesigned, I replaced the whole pump assembly. That worked well but after that, the motor control board would fail. It seems the redesign was not made for the old control board. They should have redesigned the control board too. I have replaced that board 4 times for $100+ each time. This washer has been nothing but a money pit. I had an old Maytag that failed after 20 and some years, but this washer didn't last 2 before the first repair and it cost a whole lot more than the Maytag. I have a Maytag wringer washer that is still working. The simpler, the better. As many times as people have had problems with these control boards, it would seem someone would have come up with a permanent fix/replacement/redesign, not just replacing the same part to fail again because the root cause was never fixed.

9 people found this review helpful
Verified Reviewer
Original review: July 1, 2013

I have owned the Whirlpool Calypso Washer for 5 years and it has been nothing but a piece of junk. To obtain "clean" clothes, I either have to wash in a Laundromat or use a machine in a rental property I own. This machine has NEVER washed clothes clean. Spots on the clothes remain after a "heavy duty" wash, crotches in underwear, yep, are still dirty after washing and white socks are never clean. I paid for a 3-year warranty, and used it multiple times. Also, I called Whirlpool multiple times to complain about the cleanliness of the clothes and they did nothing. Best yet, when your clothes turn grey and dingy, the manufacturer tells you to use either more or less soap. NEVER PURCHASE THIS MACHINE; it is PURE JUNK.

16 people found this review helpful
Original review: March 23, 2013

I purchased a Whirlpool Cabrio washer in February 2011. I did not buy a service contract because at the time money was tight. Today, two years later, it needs a new transmission at a cost of $459. The repairman advised me to call Whirlpool because this should not have happened after only two years. I called Whirlpool’s customer service and was told that since I did not buy a service contract, there was nothing they could do! She would not let me talk to anyone over her or in charge. I don't have the money to buy a new washer. The reason Whirlpool has such a callous and uncaring attitude toward their customers is because they have a monopoly on clothes washers. Whirlpool owns Maytag, Hotpoint, and just about every other washer manufacturer except General Electric. Whirlpool couldn't care less about their customers' satisfaction with their product. Is there anyone investigating this monopoly?

13 people found this review helpful
Original review: Nov. 16, 2012

I initially bought this product in 2003. It was serviced until it was not serviceable anymore...in 2006! Thankfully, I purchased a service contract so I was still covered. It took three weeks, but the store replaced my machine with an identical one. If I knew about the recall or the class action suit, I wouldn't have accepted it, but rather traded up to a better model. Now, in 2012, it finally broke beyond worth fixing. It's only 6 years old and is a $900 washer. Supposedly, from what I see online, this machine was only made in 2000-2001. Yet, I bought it in 2003 and it was replaced in 2006. The store swears it was new and not part of the recall. I tend to believe the internet, sadly, and found a statement about production years. But I can't find any info about the recall or the lawsuit. Anyone has a link I could use? Thanks.

4 people found this review helpful
Original review: May 24, 2012

For years, I have been dealing with issues relating to this garbage washer of mine. It breaks down every 6 months or so, which is a big problem with a large family. I have been trying to save money by repairing it time and time again. The truth is I could have purchased 2 brand-new washers with the amount of money I dumped into this piece of **. I could have saved money and aggravation. I am so angry and frustrated.

I chatted with a Whirlpool rep. I explained to her the repetitive problems and stated that I refused to pay another repair bill. This washer was recalled, but I had not known about the recall. The company could not help me with this situation, and they were very sorry. Well, that's not good enough. My clothes are frequently musty-smelling. I thought it was the detergent I was using. Now, reading all of the similar complaints helps me understand the washer has many flaws. I personally will never ever purchase anything from Whirlpool again, and I see I'm not the only one who feels this way.

8 people found this review helpful
Verified Reviewer
Original review: March 28, 2012

In a nutshell, my washer turned out to be the most disgusting filthy slimy thing in my house and only surpassed my garbage disposal, maybe. When my washer broke recently, I had a repairman come to the house. When he took the machine apart, I was shocked to see the buildup of gray and black slime that was on the reverse side of the basket and pretty much everywhere on the unseen parts of the machine. These parts were where the water would touch them and on my clothes. Were my items ever clean? The towels that touched my face?

9 people found this review helpful
Verified Reviewer
Original review: March 19, 2012

I purchased an Estate dryer model # EED4400WQ through the VIP program 2 years ago. Over the last 2 weeks, we have noticed that on 3 different occasions, the dryer has been very hot, long after the cycle is complete, even 3 days later. I suspect the coil is being generated somehow. There is also a lot of humidity. When I reached over the dryer to pull the plug, I received a shock. I want a technician to come to my house and repair it. I am a vendor at the Whirlpool Clyde division in Clyde, Ohio.

3 people found this review helpful
Verified Reviewer
Original review: March 14, 2012

I called Whirlpool to get my dryer serviced. They gave me a service date. On the day of service, a contractor was trying to get in contact with me. Apparently, the initial customer service representative for Whirlpool wrote down a fake number on my service request for my main number and wrote down my actual cell number as the alternate. The contractor called me and left a message stating that since I did not answer my phone, they were going to have to reschedule my appointment. My issue is that Whirlpool’s representative never took responsibility for the mishap. Instead, they said that there was nothing that they could do to rectify the situation.

2 people found this review helpful
Original review: March 14, 2012

My Whirlpool washer keeps giving me an error F70 and F71. I have already had the control panel changed once and now it seems as though it needs to be changed again. This is ridiculous. I'm wondering if I'm going to have to change this every so many years. If you Google Whirlpool washers, there are numerous complaints about this product and the same errors.

4 people found this review helpful
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Verified Reviewer
Original review: March 13, 2012

Less than two years after having bought a Calypso washer in 2002 from Sears in Oakland, CA, I noticed an occasional grey spots and streaks on my clothes. I first thought they were the result of something left in my pockets, perhaps a pen. But the gray staining (especially on light colors) became more frequent and I realized that the washer was at fault. It was fixed by a Sears tech (who explained that oil from the motor was seeping into the washtub) in June of 2007 all charges waived because the parts replaced fell under the five-year warranty on drive system parts. Two weeks ago, less than five years from the last repair, it started again, oil stained clothes.

I took the ruined clothes to the Sears store. The manager, Donna, phoned the repair dept. Another repair was scheduled for the next day. The repairman, Reuben, after diagnosing that the same parts that had been replaced had failed gave me an estimate of almost $675. I refused and started on what has become the incredibly difficult task of making Sears stand behind their product and repairs. I even wrote a registered letter to the CEO Lou D'Ambrosio who never responded. I finally found out from a Sears rep that the Calypso had so many problems, it was discontinued. I am still trying to get them to take responsibility to again repair this flawed washer.

8 people found this review helpful
Original review: Feb. 28, 2012

After reading some of the reviews and identifying with all the complaints, I am surprised that a company like Whirlpool does not stand behind their products and either makes a recall or offer some benefits to the incautious owners of these appliances. I was careless in not checking the reviews before buying, thinking that this company was very serious and honest in their dealings with their clients, but after three calls I was proven wrong. I end up buying another washer and I advise anyone who read this not to ever buy a Whirlpool appliance. They do not stand behind their brand and/or recognize their flaws in their products.

6 people found this review helpful
Original review: Feb. 6, 2012

I just replaced my second pair of sheets today. When the first pair of ripped sheets came out of the dryer, I was amazed. I had never seen such destruction and rips. I just put it down as being perhaps too old since it is (2) years old. Nagging thoughts kept me questioning that it was the sheets that were defective, because I had never seen this in my 50 years. So today, when the second pair of ripped sheets came out with much the similar rips in the center, and looks of being totally worn down, I started internet searching. This pair of sheets was only (1) year old, so I knew that it couldn't be the sheets.

Now, my problem is how do I prevent any further destruction on clothing, when it looks like it is a very common problem with front loading machines. I would have stayed away from a front loader, if I had been given any warning, that this could have happened. I will have my reliable appliance repair guy take a look, and see if he can help me with it. There is a huge metal bolt in the back of the dryer, that I think is for the steam rack drying system. Has anyone reported this as being the cause of the ripping?

Be the first one to find this review helpful
Original review: Jan. 20, 2012

In September 2004, we purchased a Calypso washer and dryer from Lowes as a birthday present to me! The washer has been an absolute nightmare from the beginning. Thank God that we purchased the extended warranty when the machines were first purchased. I cannot begin to tell you how many times the repair people came out to "fix" the washer for all sorts of various problems, motor, control panel, suspension pads (?), etc. etc. etc. I Should have a new washer by now with all the internal parts that have been replaced, and re-replaced.

In 2008, a tech came out and replaced the pump motor (under extended warranty) and told me it was recalled years ago but was never done by other repair people. Why was I never notified. The units have been at the same location since the day they were purchased and they certainly had the mailing address. He also replaced the circuit board and 3 days later when I attempted to wash clothes. Nothing. Unplugged unit, plugged it back in still nothing. Called to reschedule service.

I have pages and pages of notes from the years of dealing with this situation. When you know the repair people by first name and their children and animals names, tells me you see them way too often. I too was never notified about any recall or problem other than the "Class Action Lawsuit" and what a joke that turned out to be! The only people that made anything off that settlement was the lawyers. I have not read of one person that received any settlement. These units are junk and mine will be taking a trip to the local dump soon. I will never buy another Whirlpool product. They have given me no help what so ever! Sadly enough, the other washer I did replace, this one with was a Whirlpool that was 25 years old and still worked fine. I just wanted a new one... shame on me.

And the extended warranty people are just as bad as Whirlpool. They make the appointment, give you the name and number of the vendor, you are instructed to wait 24 to 48 hours as the tech will be in touch to schedule the appointment, you wait the 48 hours, hear nothing from anyone. Called the warranty company back (in this case ZURICH which has changed its name to Assurant Solutions) only to be told that the "vendor" the computer came up with did not accept the work order. So you are back to square one. Only now the computer could not find another repair service in "your area" so the work order has to be passed on to a supervisor. "Please wait another 24 to 48 hours and they will contact you." There ought to be law!

7 people found this review helpful
Original review: Jan. 16, 2012

I bought a Calypso Washing Machine in 2006. I have been having problems with grey round or streaks throughout all my clothes. The Calypso has ruined my towels and rugs. I thought if I wash them on the gentle cycle, it would be better. I called for service and the repairman stated I need to wash a medium load of clothes.

When he finished looking the wash over, he said he did not know why I had grey streaks and this is a first hearing of it and he could not find a problem. I spent a lot of money and this Calypso is having me to spend more on buying clothes. I did not know of a recall and was not notified. This is poor poor business. No more Whirlpool Kenmore product for me. I thought I was the only one having this problems, but now I know I was whipped off and conned in to thinking it was my fault.

6 people found this review helpful
Original review: Jan. 9, 2012

Please never purchase anything Whirlpool makes! I purchased a washer that was a little over 14 months old. I had it break 2 times. Each time, I got the run around regarding my extended warranty. The company stated: "Satisfaction to the customer". Right! This is a bunch of **! All this company cares about is the money. I have contacted Corp. regarding my situation and all they do is bounce me back and forth with "No" resolution to my problem. The so called certified technicians that come out to fix the problem are not professional nor certified! They're all rip-offs that do not stand behind the product or services after the purchase!

3 people found this review helpful
Original review: Jan. 6, 2012

I have had a Whirlpool double oven for years and never questioned the many times I have had to have replacement parts to it. I just assumed it’s a disposable world nowadays. Instead of having things fixed, we need to just throw them away and buy new. This is not right especially, since the item purchased was not cheap. I have to buy a new oven or pay over $300.00 a year for a contract for one appliance.

2 people found this review helpful
Original review: Jan. 4, 2012

I purchased an Elite Kenmore Calypso washer in 2003. It has torn and discolored towels without me using any type of bleach. Tee shirts often look like a puppy chewed them. Sheets are often twisted around the agitator that you had to tug to get them out. Clothes are often smelly like mold causing to rewash. I purchased Tide washing machine cleaner to remove the smell. This only lasted for a week. The white clothes look dingy and grey while streaks show on just wash whites and colored clothing.

Sometimes clothing is dry after wash cycle ends, thus making wash time longer by having to run wash cycle again. We got another guide on how to operate the washing machine via mail about 3 years ago informing us to only use he detergent as if we were using something else. This November we had water to fling out of the machine and codes OB and later CA appeared and we called Sears Home Repair. We thought this was happing only to us until I began researching what the error codes meant since the Sears scheduler wanted to know what code was showing.

It took over seven days for the repair man to come. He found lent in the pump. He cleaned it out and ran a cycle and the machine worked. He told us to use vinegar in the wash cycle without clothes to get the moldy smell out and to leave the lid up for few hours after washing is finished and to not wash heavy loads and rugs in the machine. Well, tonight, the machine stopped in the rinse cycle with an error code of OB, LD, and later CA. The repairman said it would be $400 to replace the pump. Although we have 90 days warranty on labor, based on others experiences of replacing the same part numerous times, we do not want to pay good money on a bad product. We will be purchasing another washer tomorrow and hope it lasts 23 years like the Kenmore Elite we had before purchasing the Calypso.

5 people found this review helpful
Original review: Oct. 18, 2011

Back in April of 2007, I purchased a Whirlpool Cabrio washer and dryer and paid $2,000 for the pair. After four years, I have had to replace the circuit board. I kept getting the F1 error code. Since the washer was four years old, I knew that the manufacturer's warranty was no longer valid so I took it upon myself to have the washer repaired. I was told that Whirlpool knew about this problem. So, I contacted them to see about getting reimbursed for the repair that I had done. I was told it was after the fact. I then just asked if they would just pay for the part and not the service call but I was told no. They were not going to reimburse me for any of it and that I should have called them first. Why would I when I knew that the manufacturer's warranty had expired?

With Whirlpool knowing that there was a problem, why didn't they make it public so that people would know that they could have called Whirlpool about the problem even when the manufacturer's warranty had expired? I figured that I could get a qualified repairman here to fix it. I am so disgusted with the Whirlpool corporation. I have always had Whirlpool products but since this has happened and the treatment I have received, I will never purchase another Whirlpool appliance again. I will also tell everybody the treatment I have received and advise them not to deal with buying any Whirlpool appliances.

5 people found this review helpful
Original review: Oct. 17, 2011

I just read an article regarding a recall on the Calypso. I, too, was never informed of this. My washer and dryer duo was purchased on 2004 and I have been having issues ever since. Is there anything that can be done regarding my washer? It constantly has water pump repairs, luckily under warranty, which still costs too much. It has been pulling the threads from all of my towels. At first, I thought maybe it was my fault. But now I see that all the towels, even my new ones, have threads pulled from them. In the past, the bleach got onto some of my clothes when doing a load after the bleach load.

I called Sears and they came out but did not pay me for any of my clothes. They told me that I probably spilled bleach on them. So I wash the colored ones first and sometimes, there is bleach on them. They told me that my new bathroom was a problem with the water pump also, so I got rid of it. But still, the water pumps have been replaced many, many times. I also don't think there is enough water in the drum because I never see any, but only see that the clothes have been wet. What recourse do I have?

6 people found this review helpful
Original review: Sept. 24, 2011

I purchased a Calypso washer and dryer in July 2002. I did not receive any notification of class action lawsuit regarding the defective washer. Sears repairman recently informed me about the lawsuit and researched it on the Internet. I was shocked to see the majority of complaints and to see that they had the same problems that I have been having--dirty and permanently stained clothes after washing. We paid over $1,000 for this machine and expected many more years of use. Do we have any recourse about replacing a well-documented defective machine?

7 people found this review helpful
Original review: July 16, 2011

Purchased Whirlpool Duet Washer and Dryer in 2002. For past 2-3 years clothes (whites/colors) and all temperatures have 2-3 inch long orange/rust colored streaks. These marks will not wash out nor do they respond to bleach or rust removal. Based on postings on the internet many people are experiencing this problems. And, they are, as I am, very frustrated over the piles of clothes, sheets, etc that have been ruined.

5 people found this review helpful
Original review: April 7, 2011

My Calypso washer continually damages my clothing. I understand that it was recalled in 2004, but I never received a recall notice. Is there anything I can do to get it replaced or repaired? My clothes come out of the washer dirty with black flecks or black stains. I have lost many clothes due to the staining problems. I clean the drum with bleach washes and wipe the gaskets often, but nothing seems to help.

10 people found this review helpful
Original review: Oct. 28, 2010

I purchased a Whirlpool Calypso washer in 2003. It was $1000. but I thought I was getting a quality machine and it would last 30-40 years, like my mother's washer. Well, after only a couple of months, I had a repairman out because clothes were being ripped in the washer. He could not find anything that would be ripping the clothes, but he replaced all the parts on the inside of the tub. The same problem has since then, but intermittently. Another problem is that clothes sometimes come out with grease stains. No one in my house works with or does anything with grease. The stains are usually lines.

I contacted Whirlpool about that, but they informed me I was out of warranty and to call a repairman. In the last two weeks, a polo oxford shirt of my husband's has been ripped in two areas on the front and today, my son's sheet came out of the wash with two large, dark, matching grease stains, with lighter ones surrounding them. I'm now afraid to do laundry for fear of ruining my clothes.

7 people found this review helpful
Original review: Sept. 24, 2010

In 2006 I purchased the Whirlpool Calypso washer and dryer. From the very beginning, I was not happy with the washing machine. It never was able to get the clothes clean and continuously left gray streaks throughout all of our white clothes, ruining them. We finally decided, since it could not be remedied, that we would just do our white loads at my moms. Not the end of the world, but, nevertheless most inconvenient especially since we thought we were purchasing a good product, made by supposedly a good manufacturer. Needless to say, that was not the case as the washing machine just stopped working. Completely out of the blue.

I called Whirlpool for their assistance and wouldn't you know, I was just outside of the warranty dates. So guess what, tough luck for me. Needing a washing machine desperately, I went and purchased another washing machine. You can bet is was not a Whirlpool product. I had to throw out the Whirlpool Calypso. Just two years old and already in the garbage pile. Now one year later, the same thing. The dryer just quite working as well. Once again I called Whirlpool furious that now both pieces of their fine equipment were now junk.

We spent a lot of money to purchase these products and Whirlpool has done nothing except to say, "Sorry, mam, but you are out of warranty. " I understand that warranties don't last forever. However, you would think that perhaps the appliances would at least make it five years without falling apart. I have done some research and I am certainly not the only consumer that has experienced this issue with this particular make and model. There are websites full of complaints about the same thing. Whirlpool does not care. They have no intention of stepping up to plate and admitting that their product is faulty and basically junk.

8 people found this review helpful
Original review: Aug. 30, 2010

I bought the Whirlpool Calypso washing machine back in May of 2005 at Brandsmart. I started having problems with it two years into owning it. Every year, since then, I have had to call Whirlpool to set up a service call because the "LD" light comes on and the machine stops working. I have spent $550 to replace the mother board twice, motor control board once, the pump and the motor.

Here I am, calling again and hoping Whirlpool will help me out, but they will not help me. This machine has been nothing but problems! I will be buying a new machine after the holidays and it will not be a Whirlpool!

5 people found this review helpful
Original review: Aug. 13, 2010

I purchased a $1000.00 calypso washer. It is bad. My clothes are all tangled. There are spots and streaks on everything. It is harder on my clothes than any agitator ever was. I am waiting for a repairman for the third time in two years. Obviously, this was my washer budget for ten years. I am stuck with this junk. Not to mention the guff I am getting from my husband. I will never buy whirlpool again! Please don't you either.

3 people found this review helpful
Original review: July 26, 2010

I purchased a Calypso washer and immediately had trouble with the pump becoming plugged. I have spent a great deal of money on repairs. I filled out the paperwork to have the washer replaced and nothing happened. I also filed and joined the class action law suit, again with no results. I simply want what I paid for, a washer that works all the time when it is supposed to. I currently just had to order a new pump assembly, as the washer is once again broken. I have never had so many issues with getting a known problem resolved.

4 people found this review helpful
Original review: June 7, 2010

After researching through Consumers Reports, we purchased the Calypso Washer and Dryer in 2003 for approximately $2,000. They were both rated very high in Consumer Reports. We have had nothing but trouble with both, but especially with the washing machine. The clothing never smells fresh, twists and tears clothing, never cleans properly leaving clothing dingy and wrinkled. The dryer takes several cycles to dry clothing properly.

If there is a class action suit, we would like to be part of it. After 6 years, we are replacing the washing machine and eventually the dryer as finances allow. We tried to communicate with Whirlpool and Sears to find a monetary solution to this problem, but to no avail. We have had several repair bills and no longer want to sink more money into a lost cause. This was a lot of money for us to spend on appliances. We thought we were getting the best technology. What a joke.

3 people found this review helpful
Original review: May 15, 2010

I have been told by a Sears repairman that there was a class action lawsuit against Whirlpool regarding the Whirlpool Calypso washer. I currently own a Whirlpool Calypso purchased in 2002. I was given both a phone number as well as a website to visit regarding the settlement of the lawsuit, but I cannot get through by phone and the website given me does not work. Can you tell me if the class action lawsuit against Whirlpool for the Calypso washer has been settled and if owners of these washers were given a settlement?

3 people found this review helpful
Original review: May 4, 2010

Our Whirlpool Calypso washer broke down on April 17th. Since we have coverage with American Home Shield (AHS), we telephoned them for repair. As always having used them for years, we're told within 24 hours, "You'll get a call," and were given the direct number to the service company. When we didn't hear from any repair company late Monday, 4/19, we called them and were told they received no order from AHS but would check. Tuesday morning, two young service men showed up, stood in front of the unit and without even opening it, stated they're sure it was recalled and know the problem so they'll go back to the office and let us know the outcome. The policy of AHS is if they can't fix it, they replace it, for which we pay a monthly fee and also a $60 co-payment!

I never heard from the service people again so we called them and were told the rep ordered a new board for the machine and as soon as it was in, they'd call. Days went by and another tech came out, again never accessed the problems but tried replacing the two boards he brought with him, neither of which cured the issue, left abruptly saying the boss would have to come out and determine if we needed replacement. In the meantime, the boss injured his shoulder and was out of commission so days went by again. Meantime, calls were made to the company and AHS about this dilemma since we are disabled seniors in our 70's and must have the washer!

On Thursday 4th tech came out, looked on the bottom of the washer, used our shop vac to take up water and removes a tablespoon of lint and said that was the problem. "Try a load and here's my cell if you have any problems" and he leaves! We tried a wash. Within 20 minutes, no water goes in or nothing happens so we called him and he doesn't answer the cell. We left three messages and have yet to hear from him! I called AHS and All Brands again and we are furious. By now it's 14 days with no washer! Now, they say they're ordering a motor. A weekend and two more days go by and here comes the 3rd tech again (actually #5) only he doesn't replace anything, he runs the machine empty. He said it's working fine and leaves. Again saying, "Call if you have any more problems."

Meantime, the appointment was scheduled between 10 and 2 yesterday, May 3rd. He showed up 4:30 and rushed out by 5! Again, we called AHS and reported it does not work. Today, we called the company first thing and complained and after checking with the so-called boss, now it's a new board needed. Meantime, the first board was broken so it can't be used; #2 board disappeared so we wait again. This is the 18th day and we are besides ourselves. This is no way to treat people! Please help if you can.

4 people found this review helpful
Original review: April 30, 2010

My Calypsco Whirlpool Washing Machine had to have a new drain pump and we are almost weekly having to unstop the drain pump due to poor design. This means draining the water out onto the floor, flipping the washer on it's back to get to the pump. We have also had the seal replaced on the main drum and it still washes poorly. I am now having to unstop the pump again today. We paid top dollar for this machine and have received very poor service in return.

We paid for a pump and services charges which have added up to over 500.00. We are having to work on it again two week later. There's been a lot of mess and constant clean up as well. We kept trying to get a Sears service rep to come out but they would not tell us when they were coming and would leave a tag on the door. We tried several times again and waited for them to show. Always had a no show and then a tag the next day on the door. They were not trying to help us at all.

3 people found this review helpful
Original review: April 3, 2010

We purchased a Whirlpool Calypso washer in 2004 and thought I was in heaven until I started having problems. They never seem to end. I either end up calling a repairman and going to the laundromat or let my laundry pile up until a repairman gets here. My washer is now to a point where it doesn't get the clothes cleaned and I even have rips in the clothing. I didn't know anyone else had complaints until I got on the website and wow. They should recall all the washers and replace with a new one, not Calypso.

2 people found this review helpful
Original review: March 15, 2010

Multiple brown stains on white clothes Whirlpool Calypso Washer Model GVW9959KQ1.

5 people found this review helpful
Original review: Dec. 22, 2009

I bought this washer in January 2007 with a 2-year extended warranty. Since the beginning of 2009, I have been without the washer for about three months due to numerous repairs (you can imagine the money I've spent at the laundromat). I am now awaiting the return of it from repair. However, this time I was smart and bought the cheapest washer I could to use while they repaired it. My warranty is almost up and I know it's going to break again. I believe I deserve my money back or a new washer. This unit is garbage and now that I've searched into it, I see that there's already been a class action lawsuit. They still don't admit to it being defective.

This year, they've replaced the drain pump three times, the control board at least once and this time, the tech said he thought it was the U-joint. I don't recall what the other items were but I know there was more. I would rather have my money back or a replacement washer (not this brand) but I would also like to know if the repairs that have been done to this washer have to be warrantied for 1 year from repair, even though the extended warranty is over. Is there a lemon law for washing machines? Every technician that's come out has said that this is the worst machine ever made. I thought I was buying a great brand, but the Roper that I had before this was over 10 years old with no problems.

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Original review: Dec. 8, 2009

I bought the Calypso washer in Jan. 2005 and have nothing but trouble since. I was told that it was the best washer out there and how good it cleaned clothes. I have had to have the washer repaired at least twice where the problem wasn't under warranty. Clothes turned out dingy and I would have to wash them two to three times over in one day. The washer isn't worth the $797.

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Original review: Nov. 27, 2009

store replaced u joint early on, but ignored the fact that the washer shredded all my towels. weird lines in our clothes and gray clothes as time went on. dry places in some clothes. the motor has now gone out and it won't grain.

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Original review: Nov. 13, 2009

We bought a Whirlpool Calypso washer for just a little over $1,000.00. We've had nothing but trouble since. My husband has started taking our clothes to his office and washing them in his 15 year old washer. The Calypso doesn't get clothes clean. The clothes actually come out with smudges and smears they didn't go in with. I've had to throw away several items. We've had a repairman look at it twice and there's nothing that can be done.

2 people found this review helpful
Original review: Sept. 25, 2009


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Original review: Sept. 7, 2009

We purchased a Whirlpool Calypso Washer, Maytag Dryer and Sears Kenmore Dishwasher less than 3 years ago. The Whirlpool Calypso Washer has been having problems on the digital board panel for approximately 4 months and now the board does not work at all. We can not turn the machine on or use it at all. I have reviewed the consumer complaints and have found taht this is a major problem with this machine. What can we do to resolve this matter since the warranty is now expired? I have never had an appliance go out in 3 years or less and have purchased wahsers & dryers for 30 years. My first whirlpool washer & dryer set lasted 15 years and when I sold it they were still working very well. Please advise what we can do to resolve this. I love the washer but I certainly think it should last longer than 2 1/2 - 3 years.

Thank you,
2 people found this review helpful
Original review: July 9, 2009

I purchased Whirlpool washer and dryer in 2002. I had to replace computer boards twice. Also, all the codes have come on when doing a load at one time or another. All parts have been replaced since purchased. I could have bought a new set with the money I've spent repairing. All repair representatives have said these machines are almost all faulty. The companies that sell them should be held accountable for using us.

2 people found this review helpful
Original review: July 9, 2009

I bought the new Whirlpool Calypso Washer and Dryer set in 2001. Since then, I have replaced the pump four times on the washer and the thermistor twice on the dryer. I just replaced the pump four months ago and now the codes OB, E1, LD keeps coming up during a washing cycle. I have just kept restarting it to finally get the cycle to finish. Even though it has eventually finished, the clothes are by no means clean. They have been streaked with dirt stains and spotted with dots of what seems to be grease. In all honestly, I don't feel my clothes have ever been clean. My whites are always dingy and dark clothes have lint on them. I have even made a paste for some stains and after the wash some of the paste would still be on the spot, the washer didn't even dissolve it.

I have spent enough on repair bills to have bought two more sets. The repair man has commented before that Calypso was the biggest mistake that Whirlpool ever made. I refuse to spend another cent of repair bills for this piece of junk. This is our second house that we have built and both times Whirlpool was my choice of products, but never again. I would like to be a part of the class action suit for this product.

The consequences are; dirty clothes, cost of Laundromat while washer is down, grease spots on clothes that won't come out, aggravation of having to deal with repair service appointments.

2 people found this review helpful
Original review: June 18, 2009

I have just written a check for an additional $145.00 to repair my Whirlpool Calypso Washer. This check brings the amount to several hundred dollars for a washer that was purchased in 2002. The repairman that was at my home this morning showed me the rust inside the washer around the bottom plate and motor. It won't be too long before I have to replace the washer. The eighteen hundred dollars I paid to purchase the washer and dryer plus the money paid to do the repairs could have bought me the most high-end on the market.

If you, out there in computer land read this and own Mdl #GVW9959KT, "beware". I contacted a company in Bradenton, Florida to repair the washer. They came out to my home but refused to repair the washer because it was a Calypso. Worse yet, it was advertised in the yellow pages as repairing Maytag and Whirlpool. The company's name was Direct Maytag Home Appliance Center, Bradenton, Florida. Their reason; they couldn't make their customers happy with their repairs on the Calypso washer.

Bottom line, we called Whirlpool. They are unwilling to do anything to correct this machine. The consumer loses again. Perhaps Whirlpool has so many customers they can afford to lose a few hundred. The bottom plate and interior cabinet is rusted. The washer leaked and the water was tinted with the rust and discolored the grout under and around the washer. Each time this machine is broken, it takes several days to get it repaired and money is spent to have the laundry done elsewhere. This might not be too bad if I didn't have $1,800.00 worth of useless junk sitting in my laundry room.

3 people found this review helpful
Original review: June 15, 2009

In February 2002, I purchased a Whirlpool Calypso washer and dryer. I have had to replace the washer tub and the dispenser twice. Now there is another leak. I called a Whirlpool/Maytag Sales and Warranty Service in Bradenton Florida. They refused to repair the washer and politely suggested I dispose of an $1800.00 pair of appliances. As a result of the leaks in the Whirlpool washer, the grout has been discolored and the tumbled travertine tile has lifted. I have been an interior designer for twenty years and have placed as many Whirlpool washers and dryers in as many homes. My experience with Whirlpool certainly dictates another brand choice.

2 people found this review helpful
Original review: April 24, 2009

I bought My washer at Lowes.They are not the problum.That would be Whrilpool.I paid 1287.00 plus 294.00 for the pedestal that goes with it.We had the washer installed in OCt 2004.The first time I called Whrilpool was on Dec3 2007.They said I had to have a tech person come out to look at it because it was throwing a F4 code.I was without a washer for 2 weeks that time.The guy comes out and pulls it apart looks in side.Unplugs it and replugs it.That time it cost me 141.00The second time was on Oct 7 2008.It was doing the same thing but now it would throw a F4 and F11 code.They sent someone out after 10 days he did the samething,nothing.Cost me 141.00 again.The next time was on Dec 2008.I was with out a washer for 1 month.They had a guy come out and put a new door latch on.The latch was 65.00 and 141.00 for tech.Called again on Jan 5 it was throwing a dl code again.I called spoke with a lady and she sent a doorlock to us so we could replace ourselves.We used it maybe 10 washes.Then we left town for almost 2 1/2 mons.Came home it started doing it again.Called the whirlpool number and told the lady I spoke with that I wanted to speak with a superviser because by this time we had spent over another 700.00 on this washer and I had decided not to pay for anything else.I spoke with a guy and he sent this Doorlock for free.We put it on and it work one time.Then started throwing a DL code.Called again on the 24 of April.This is my 6 time to call.Told them the same thing.She passed me on to another woman.She tells me they would not do anything about it because it was a 2004 model.I asked her why their washers on last 4.5 years.When my mother has one that has lasted for 18 years.She says she will give me a 10 % by back but other than that it was not their problum anymore.So I told her I would file a lemon law claim.Can anyone help me?

4 people found this review helpful
Original review: March 26, 2009

purchased a calypso washer-- many years of headache repairs- 3 pumps, sewage smell, ruined clothes-- only to find out there was a class action lawsuit filed and we weren't notified even though our washer was under warranty via Sears- -extended. We now have to junk it and we should have been included in the suit?? Should a new one be filed-- obviously several consumers unaware until they just couldn't stand it anymore and had someone be honest about the defective design Whirlpool refuses to take responsibility for.........HELP

4 people found this review helpful
Original review: Feb. 17, 2009

The Whirlpool Calypso Washers & Dryer that I purchased from Best Buy 4 years ago have ruined all the towels; does not clean my underwear and my baby's clothes.

These are the worst appliances that I have purchased in my entire 54 years of living!
2 people found this review helpful
Original review: Feb. 12, 2009

Caylpso washing machine repaired over seven times now the motor went today they refuse to warranty the work or replace it even after a class action lawsuit and that fact they never gave me notice

2 people found this review helpful
Original review: Feb. 4, 2009

Purchased Calypso Washer and Dryer set, have had numerous repairs in hte past 3 years, problems keep returning. Bad computer board, pump has been replaced twicw, and units are down for weeks at a time waiting ofr repair technicians.

2 people found this review helpful
Original review: Jan. 25, 2009

The whhirlpool Calypso broke the first year cost me over two hundred dollars to fix the water pump

2 people found this review helpful
Original review: Jan. 7, 2009

Calypso Washer purchased in 2006.

1. My first problem was the washer lid and rust. When the repairman came to my house he said that was normal for washers. I was afraid the rust would drip onto my clothes, (eventually) so I wanted it fixed. He would not fix it. 2. I am writing on 1-7-09. I have had a defective washer now since 2006. When we go away and use other washers I am sorely aware that my washer is not 'washing' my clothes. LET ME STRESS THAT THIS WASHER IS A SHAM, IT CANNOT WASH CLOTHES. I have considered using a laundromat because the machine just will not do the job. 3. This is the first time in 44 years that I have had such trouble with a washer. In the past I washed clothes for my family of 6 and was satisfied with the results even tho I have always purchased a Kenmore washer. I think I had a very good salesman because when you consider what this CALYPSO is doing, how could it possible wash clothes without agitating them. I don't know what I was thinking, Common sense was absent that day in 2006.
2 people found this review helpful
Original review: Jan. 6, 2009


2 people found this review helpful
Original review: Jan. 5, 2009

I purchased the Calypso Washer and Dryer from sears in Hayward, Ca on April 17, 2004, for the total sum of $1780.32. I have had nothing but probles with the Washer pump since that time. Sears Home Central has repair center has worked on the Washer several times, all to no avail, the problem persists. On this past Saturday, January 3, 2009, Sears Home Services came to my again because of Pump problems, at which time I was told the pump failed again and should be replaced. I paid Sears Home Servoces $331.17 for another pump. I have complained to sears and have been informed that a Class Action was filed on behalf of Calypso Washer owners against Whirlpool. I would like to know the results of the Class Action, and if all owners were included.

2 people found this review helpful
Original review: Jan. 3, 2009

On August 14, 2006, we purchased a Calypso Whirlpool Washer from BrandsMart, USA at 4320 NW 167th Street, Miami, FL 33054 which since the second day we purchased it has been giving us headaches. It breaks down constantly and the bleach receptor since day one ruined my color clothes because it did not release it when I did the whites the first time. I argued and fought for a new one since recently purchased with the manager at BrandsMart, to no avail. To date every 3 months or so it breaks. Even this week it broke again. Sometimes the technician comes after waiting two weeks for him to come as they never have earlier appointments available and finally when they come, they come without the part and again you have to wait another couple of weeks for the part to arrive.

A nice technician who came recently was nice enough to admit these washers have caused a lot of problems to a lot of people and that I was not the only one and that there was a class action lawsuit for this Calypso make. I searched in the net at the class action lawsuit, says it's for washers purchased before 2006. My washer was purchased after 2006. BrandsMart knew this washers were defective, yet their salesperson was very enthusiastic that we purchase it. We were never warned of any defect, nor she suggested that we purchase another model instead, which was the right thing to do on her part as well as BrandsMart's. They are in fact deceiving the public. I am looking for an attorney who will be interested in taking this case. Thank you.

3 people found this review helpful
Original review: Dec. 27, 2008

I purchased the Calypso Washer in 2003 and have had nothing but problems with it since the day that I purchased it. I have had to purchase extended warranties and taken many unpaid days from work for repairs. I had my machine repaired in October and I need to take another unpaid day off from work for repairs on Monday. I pay extra for HE detergent and place all small objects in lingere bags.

The problem is obviously poor design in which the sides of the machine are large enough for small items of clothing to get through. I'm sure that you are well aware of the problem, but what are you going to do. I can't keep on asking from time off from work and paying for extended warranty on an appliance that is not worth repairing.
2 people found this review helpful
Original review: Oct. 22, 2008

I've had the machine for about four years or so and it seems to need work about twice a year. They have to rebuild the whole thing now. This machine never did even get the clothes clean but I paid a lot of money for it and can't afford a new one. Whenever I do get a new one it sure won't be a calypso.

2 people found this review helpful
Original review: Sept. 12, 2008

We bought the new Calypso washer & dryer set 2004. Ever since I bought the machines I have been having problems with the washer. It has ruin all my towels; does not wash well at all. I bought these machines because they are made in Michigan and was trying to support our economy. This is the worst purchase that we have ever made! I have put up with this lousy washer way too long!

Best Buy will not help us. We had it fixed earlier this year and the repairman said this is the worst washer on the market! How can I get Whirlpool to replace it with a new one? We have a new baby and I wash her clothes by hand because I do not trust it to wash her clothes good enough! Please help me!

hundreds of dollars. I buy new towels every two months! It ruined my jeans and several light winter jackets!

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Original review: July 28, 2008

I purchased the Calypso washer with an extended warranty 8/13/03 which expires this August. Since I have had this machine I have had three new drain pumps, two lid seals and since April 16 I have been waiting for the latest repairs to be completed. The first service call they said they had to order parts which took two months to get. When the repair man came out he said they needed to order more parts he said he fixed the machine enough to use but it would leak. On July 10 he came back with the new parts said they would have to take the machine in as he could not get it apart to fix.

One week later they picked up the machine July 18th. Today I called July 28 now they have determined they need to again order more parts and have no idea how long I will be without a machine and they said my warranty does not provide me with a loaner. I have spent several hours on hold during several callls to Brandsmart and the warranty company all to no satisfaction. One man told me a month ago that I only paid $868.00 FOR THE MACHINE AND THEY ARE AT THAT TIME ONLY $700.00 into it for parts. I said that it can not be cost effective when you factor in paying for the nine service calls I have had.

In essence they said I have no recourse. Not to mention the nine days I have had to set aside for them to come plus the two times I sat in and they never showed. I also called whirlpool only to be on hold for thirty minutes or more each time and then disconnected.

Aside from all the frustration and eleven days out of my life waiting for service, it costs me $36.00 a week at the laundromat.

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Original review: June 27, 2008

Purchased a Whirlpool Calypso washer in January 2003. Purchased extended warranty. Before warranty expired, 01/23/08, renewed warranty for 3-years. In January 08, called for service. Kept getting error message SL. Service person said the washer was merely off balance and balanced the washer. Early June kept getting SL error message and called for service. Parts were ordered and, after the parts were delivered to my home, service was rescheduled. When I rescheduled the service call, I as informed that the technician would call by 8:00 AM to give a window of time when he would arrive.

When tech didn't show, I called Best Buy and they stated they showed no appointment scheduled, that the appointment shown had been the day before. I was told there was no way they could have the tech out that day, that they would have to reschedule for a different day. I insisted on an appointment the next day, Saturday. When the tech arrived, he installed the new parts, tested an empty washer and said the washer was repaired and he left. Within minutes after his departure, I placed a small load of laundry in the washer. About half way through the cycle, the same SL error message appeared so I called Bust Buy back and they scheduled an appointment for the following Tuesday. He arrived a little after 11 and said that clogged soap and/or fabric softener had created the error message, said he fixed the problem and left. He also told me to call if anything went wrong and that he would come right back. I placed a small load of laundry into the washer and about half way through the cycle the SL message appeared and the washer stopped. I also noticed an unpleasant odor coming from inside the washer. I immediately phoned Best Buy and repeated what the tech had said, to call him if I had any problems and he would come right back. I was informed by Best Buy that unless I call within 15 minutes of the tech's departure, they cannot and will not send him back the same day.

Service was rescheduled for today, June 27th. When I hadn't heard from the tech by 8:20AM, I contacted Best Buy. I was told that they did not show a service call to my address today and that they could reschedule for another day. When I asked to speak to a supervisor, I was left on hold quite a while. When the supervisor came on the line, I was told that their system was down and that she could not see the tech's schedule. She said she would call back if their system came up anytime soon. I asked her when Best Buy would replace my washer and she stated it didn't qualify for replacement because the part they had installed hadn't been in the washer for 90-days.

I paid for an extended warranty, yet I am made to feel that I am a huge inconvenience to them. I just want my washer repaired...or replaced. Any suggestions would be appreciated. Thank you.

For nearly a month, we have had to use the only laundromat in our city. Not only have we had to bear the financial burden of around $20.00 per trip to the laundromat, we are about 8 miles from the facility and fuel prices in our area are more than $4.59 per gallon. While these might be considered minor inconveniences, I wouldn't even complain if Best Buy would appear to be trying to resolve my washer issue.

3 people found this review helpful
Original review: June 14, 2008

I to bought a calypso by kenmore because I was told it was top of the line. 3.5 yrs later it will cost over $700 to repair the machine. The washer has been a pain since day 1 and the dryer takes forever to dry towels now how is that an energy saver when you have to dry them over and over again. I will never buy Kenmore again and I will never shop at Sears again. I choose to shop where people will be honest about a product instead of selling a piece of junk. Also we were never notified of a class action law suit.

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Original review: June 13, 2008

I purchased a Calypso washer & dryer in 2002 from Sears. I have had nothing but trouble. First the washer kept leaving white marks all over the clothes even though I was using HE detergent in the correct amount. The repair person provided me with a recipie of dishwashing detergent and bleach to run through the machine and suggested I do that periodically. He also told me to always use the extra rinse cycle. One of the attractions to this machine was the claim of energy efficiency. So why should I have to use extra water to get the clothes clean - this defeats the purpose. The dryer does not try clothes efficiently. I have to keep turing it back on at least 3 times to get the clothes dry. I have had to replace the thermostat/sensor twice and I still have the same problem.

Now, the dryer leaves brown streaks on the clothes. In October 2007, the washer began leaking and would not run. I called repair and they had to replace the pump. In March of 2008, the same problem occurred. This time it was a rubber band got stuck in the pump. Why is the machine designed to allow items to get to the pump??? I was told at that time that the washer needed a U-joint and wash plate which would run approximately $500. I refused the service. In June, 2008, the washer broke again! I had a repair apt scheduled and the technician never showed and never called. I am done with Sears and their products! I really wish I had known about the class action lawsuit. Is there anything I can do now? All of the websites are no longer available.

3 people found this review helpful
Original review: June 4, 2008

I purchased a whirlpool calypso washer & dryer set in '06. I have been having problems from the washer after 6 months. The washer keeps flashing a code of "LD"... I called for a service techn to come out and fix the washer. I waited 4 days one time and 5 days another time. I've asked whirlpool to replace the washer but they told me as long as it is under warranty, they'll send a techn. out to repair it. This is very inconvient to have a washer with wet clothes in it, specially when you need to wear the clothes that were supposed to be washed and dried.

As of right now the washer is flashing LD and isn't draining. I need to speak to someone who will handle and replace the machine instead of covering the problem up. If whirlpool has a defective product, then whirlpool needs to own up to it and replace their product. This washer has gotten to the point where it won't even wash a full cycle and these codes keep flashing, the clothes are soak and wet, it will not drain and the techn. has done all that he can do... I want a manager to do His/Her job and resolve this ongoing problem. Thank You!

2 people found this review helpful
Original review: May 30, 2008

I purchased a Whirlpool (Calypso) washer and dryer in 2002. They contain electronic control boards. The warranty on the part are five years. I did not purchase an extended warranty for this equipment. My problem is the electronic contol board has had to be replaced on both items. Dryer - 9/27/2005. Washer - 9/14/2006. It has been less than three years since the dryer was replaced. It has now gone out again. I spoke with Sherry J. who says she is the manager of Consumer Affairs. She flatly refused to discuss Whirlpool accepting any responsibility for this product. I explained to her this board should not have to be replaced in less thaan three years.

This will be the third board for the dryaer since purchase. I asked Sherry J. if I could speak to someone else. she said she was the manager and the buck stopped with her. There was a class action lawsuit regarding the washer, however i feel something should be done about the boards in the dryer also. From this experience i will never purchase another Whirlpool product. Unless they accept responsibility I will have to pay for all repairs.

2 people found this review helpful
Original review: May 29, 2008

I purchased a Whirlpool Calyso washing machine in December, 2001. After the warranty expired, I fortunately purchased an extended warranty for it. I had 19 service calls for it over a one year period. FINALLY, A & E repair deemed it unrepairable and I received a replacement Calypso washing machine in 2004. When all of the information arrived for the class action suit against Whirlppol, I didn't fill out the paperwork since I had received a NEW Calypso washing machine in October, 2003. This washing machine worked well for 2 years, so I thought that Whirlpool had solved their problems. Boy, was I wrong!

In February, 2006, I began having problems with the washing machine. I had A @ E service come out 7 times to repair a variety of problems. I contacted Whirlppol Warranty Corporation and was told that even though I had had 7 service repairs, I did not have the repairman come out for the SAME problem 3 times, so I was not eligible for lemon policy! In 2007, A & E came out again for times over the year. Again, the repairs seemed to fix the problems. Beginning in 2008, A & E came out again - throughout the visits, the repairman said that he had replaced all of the components of the washing machine and there were no mor "old parts" to repair. He called it non- repairable.

I was contacted in March, 2008 and told that I would receive a 75% certificate towards the purchase a a new washing machine, BUT I could ONLY purchase a Whirlppol of Maytag product. I felt that I never wanted another Whirlpool (or Maytag since they were the same manufacturer) washing machine again. If I didn't purchase a Whirpool washer, I was out $$. I did purchase a Whirlppol Cabrio washer, but with much trepidation. I still had the paperwork from the original class action, but when I called the telephone #, or tried to access the website, I was told that they were no longer active.

I have missed weeks of work over the course of the 7 years that I have owned the Calypso washing machine. I have had to travel the laundromats to do my laundry (isn't this the reason the get my OWN washer, is to not do this?). SInce I have had 10 hand surgeries, all of the stress on my hands has taken it's toll. I specifically got the Calypso in the first place, and spent the exorbitant amount of $$ to get a washer that would be gentler on my hands, but I feel that over the past 7 years, I have gotten more stress and agrivation and pain. Do I have any recourse since the Class action suit needed to be filed my May, 2007?

3 people found this review helpful
Original review: May 20, 2008

we purchased a whirlpool calypso washer and dryer upon moving into our new home in february of 2006. this month of 2008 we are calling repair men because it is giving us the led lights of ld which in the product manual means long drain. we checked the drain, not kinked or clogged. we tried running it through a normal cycle, it will not drain.

i called four service techicians of whirpool appliances and all four told me they do not work on the calupso washers or dryers any more because they are too expensive to repair and the repair does not last. they all said it is the pump and it has burnt out. they also told me the longevity of this style is about two years. i was very disappointed to hear this and even more so when i asked the cost of the replacement of pump. the cost was between $500 and $650. that is WITHOUT labor costs.

my husband and i bought whirlpools because we was under the assumption that the set was going to last us 20 years with minor problems here and there. needless to say we are the parents of four children under the age of 2 and we need a washer that is reliable. we will be shopping for a new washer this week and we WILL NOT be purchasing any type of whirlpool washer. we will ot be purchasing any whirlpool appliance in the future. we feel that if this a common problem the calypso model should be taken off of the market or whirlpool needs to make a better product.

3 people found this review helpful
Original review: May 12, 2008

My Whirlpool Calypso washer just does a horrible job. The sealing ring around the top has mold on it. Clothes come out totally wrinkled and not clean. There are always streaks down the front of the washer, but I never see it happen. I don't know where the water is coming from. Clothes come out with picked places on them and detergent streaks on dark clothing. I wish I had paid a little more and got a front loader. The dryer does not help get the wrinkles out of the clothing. Sometimes when set on 45 minutes, it quits in about 20. All in all this washer/dryer pair are real duds.

The economic damage would be the cost to replace them after just 4 years.

3 people found this review helpful
Original review: April 24, 2008

Oh happy day! I have a Speed Queen and love it! I got rid of my Whirlpool Calypso washer and dryer! The worse piece of equipment ever manufactured! This is how bad it was - I washed a pair of pants, inside out, normal wash, cold water. I mistakenly left a tissue in the pocket. We all know what happens to tissue when it's washed. Not this time, when I reached in my pocket and found it, it was as soft as the day I put it in there. Water never touched it! So much for clean clothes. Speed Queen is great. So durable! It's not fancy but it works and works well. I had to order it and was told it would be 5 - 10 days - it was in the next day. Best warrenty on the market too! I love my SPEED QUEEN!

3 people found this review helpful
Original review: Jan. 2, 2008

My Cabrio washer is on it's third service call. First call very loud noise from rinse to spin, service adjusted bolt. Several days later the noise started again.

This time service had to replace the tub & hub. While the service man had the top open I noticed that the circle area, where you add the clothing, had no enamel, but there sure was a lot of rust. I called Whirlpool and was advised that since I was on extended warranty that they needed to handle the problem. Extended warranty stated that it was a manufacturing defect and that Whirlpool would have to cover the washer top.

As of today the washer top is being mailed to me and when I receive it I am to call the service company to install it. I have to pay for the service call because rusted parts are not covered under warranty even though the washer is only 15 months old!

2 people found this review helpful
Original review: Dec. 21, 2007

The Calypso Washing Machine keeps breaking. Error messages stop washing machine mid-cycle.

Damage to cloths. Time effort and the machine smells.

2 people found this review helpful
Original review: Dec. 18, 2007

I by calypso washer and drayer at lowes .and ext.waranty They denaid cover because they said i work on the whasher.I as to send in black & white and they refuese to send.I paid $700. for the washer and $99. for the waranty.After four months i have to buy a new washer in diferent retail store.I recomend no buy ext waranty front LOWES

2 people found this review helpful
Original review: Sept. 16, 2007

We purchased a new calypso washing machine and it broke down the first time in approx 2 years. The repairman told us not to wash anything that would leave any lint because it would clog up the pump. Sure enough, the pump was full of lint. It was removed and now the machine sounds like a thrashing machine when it spins. I am sure it will end up in the junk pile and I am out $700.00!!! I am extremely unhappy
with this machine and would recommend

it to nobody. This should be taken out of inventory.

2 people found this review helpful
Original review: June 26, 2007

Bought the Calypso pair July 02, paid $2,000 for set. Was told they were top of the line, great for saving water. Thought this would be great since the kids do so much laundry. WILL NEVER purchase a Whirlpool product again. The LP light always comes on, the clothes smell, there is ALWAYS lint and black marks (grease) on them. My whites are ruined - everything is grey and bleaching doesn't help. My husband's undershirts are mottled and some of my good blouses and running clothes have black streaks on them. The towels, facecloths and dishcloths all have a mouldy odour and the dryer doesn't dry the clothes very well at all.

My washer and dryer aren't even 5 years old yet and I have to replace the set because the washer died on Sunday night and I am not paying to have a service repairman come to the house AGAIN!

My whites are no longer white, they are grey and after being washed, the clothes have black streaks on them and the colours and darks ALWAYS have lint on them. The whites all look as though they have grease stains on them. All of my towels, facecloths and dishcloths have an odour so will probably have to replace them. The sheets have black grease marks on them. To replace the ruined laundry will probably cost around $1,500. I am really angry because how many people can afford to put this kind of money out to replace their goods that are ruined by a supposed top-of-the-line product, never mind having to put the money out to purchase a new washer and dryer!

3 people found this review helpful
Original review: May 26, 2007

Our Calypso Washer continues to malfunction during the spin/rinse cycle.

Product has not performed consistently; numerous repairs have resulted.

3 people found this review helpful
Original review: April 28, 2007

I purchased a Kenmore Elite Calypso washing machine in December 2004. It worked well for 26 months, but a month ago it started to make a strange smell. This week it flooded our laundry room. We had a technician come to look at it, and he quoted us $640 to replace the pump which had stopped working, and also replace a seal around the main knuckle that rotates the drum. The technician said that this was a major design flaw, both with the way the drum had been designed, and also that the pump did not appear to be very strong.

$640 to repair what seems to be a badly designed washer is throwing good money after bad, and I will be purchasing a more reliable make tomorrow.

Major appliances like washers that cost almost $900 should last more than 2 years - this is a disgrace, and Sears should compensate people for what appears to be a recognized design flaw. The Technician said that he saw many cases like ours.

2 people found this review helpful
Original review: April 17, 2007

I purchased a calypso washer I've only had trouble with it from the first day I purchased it. The basin would go off balance and they would come and repair it over and over again. Finally the warranty ran out and I had to pay for them to repair the problem. After 2 years after I purchased the machine, the motor burnt out. I had enough.

I purchased a new washing machine (Whirlpool cabrio) which costs over $1000.00. They wanted $600.00 to repair my calypso and I only paid about $700.00. That's when I decided to get rid of a big headache that has given me nothing but trouble from the beginning.

2 people found this review helpful
Original review: March 24, 2007

Calypso clothes washer - Kenmore Elite is the worst washing machine we have ever owned or used. This washer has torn my linens and has always done so. Purchased in 2004, I noticed that my linens were coming out with frayed or torn edges, new linens looked tattered and worn, and the loop on thick plush wash clothes were broken. I was quite upset when I laundered brand new, expensive guest hand towels that came out torn and the threads torn!

I have tried to wash on normal, with very small linen loads but that doesn't help. Lord only knows what this washer is doing to my clothing. We end up using more water, electricity, soap, etc. because we have to wash several small loads in an attempt to not have our laundry shredded.

We were given monogram hand towels for Christmas. One hand towel has been washed twice and it looks so raggedy compared to the hand towel that has never been washed.

We deserve to have our money back.

I had to buy new guests towels. The other ones look worse than towels I have owned for 15 years. Which brings up another point. I buy very good linens--they last 12to 15 years or more. Once I put those same towels in the Calypso they were ripped and looked like they were 15 years in a war.

I am hesistant to wash the new replacement linens in the Calypso at all. I'll have to find a laundromat (the don't exist in my suburb). Kenore/Sears owes me a brand new full set of towels at least $200. Better yet, take this crappy washer and let me get another brand, and a traditional agitator washer--Never had problems with my 1993 Amana washer. It just died and the cost to fix it wasn't worth it. Before that we had a really old Amana, something from 80s it was fine to (we left it with the house we sold which is how we got it).

If there is a lawsuit or chronic problems that would allow me to be reimbursed or turn in this washer for some type of credit I am interested. If not, don't bother me with an attorney. I have no money for filing lawsuits.

2 people found this review helpful
Original review: March 22, 2007

We purchased a Whirlpool calypso washer and dryer set in Feburary 2006. Within 1 week the pump and seals went out. Waited 3 days for parts, was fixed under warranty. A couple of months the same problem again. We were told the parts were on backorder and it would be 3 weeks! On a new washer? We called Whirlpool and got the parts sent to us in 2 days, the service was done 2 days later.

in the past 13 months we have had 4 pumps and seal/o-ring set put in this washer. Luckily we bought the extended warranty as this past week it happened again and Henry's wouldn't fix until we contacted them. This is on an expensive appliance! We have become so aggravated and angry (at Whirlpool) not the service people, they are just doing their job. Why isn't something being done. All the service techs can see the problem, what is wrong with Whirlpool. Bad design, tears up clothes, shreds towels. Shouldn't there be some help somewhere for consumers who in good faith go and purchase products? We did everything right, paid in full and honored our end of the purchase.

2 people found this review helpful
Original review: March 15, 2007

I called Sears about my Calypso dryer 4 times since Christmas 2006 (It it March 15, 2007). Each time I had at least a one week wait until they could send someone to try and repair the dryer, I was forced to go to neighbors, use a laundromat, or have wet clothing hanging around my house. I am now forced to wait until the 22nd for a repair man to confirm that the dryer is again broken, but I have been told that this time they won't be fixing my dryer, that I will be getting a replacement, I wonder how much longer that will take! And will I get a dryer or just a pittance and forced to buy a new dryer?!!!

I have spent money on laundromats, missed work to wait for repairmen, extremely frustrated!

2 people found this review helpful
Original review: March 14, 2007

My calypso washer has put black streaks on clothing, resulting in having to through them away. This was fixed at one point, now it is happening again. Waiting on repairman.

2 people found this review helpful
Original review: March 2, 2007

We have had nothing but trouble with our Calypso washer. Today makes the fifth service call that I've had to make. Not only does it break down constantly, unable to pump water out. It has never gotten our clothes clean. We often have splotches of leftover soap and clothes that are obviously not clean.

I have four children. We live in the country and our clothes get dirty. We are extremely busy and we do not have time to call for service and then wait for the washer to be fixed while the laundry piles and smells.

2 people found this review helpful
Original review: Jan. 20, 2007

We purchased our Whirlpool washer and dryer with CALYPSO wash motion about 3 years ago. Last year we had to replace the motor because a small rug (which was washed separately) unraveled and wrapped around the motor. After having an authrized rep replace the motor at our expense, since we are out of warranty, we were told that we needed to put these kinds of items in a mesh bag with a zipper! That will certainly get the rugs clean. This washer WILL NOT get rugs clean--how can it with that ridiculous agitator! All of my expensive bath towels are ruined, because that agitator pulls or catches the yarn. NEVER in 40 years of owning washing machines have we had a washer that tore up towels and rugs!

I have tried EVERYTHING to smaller loads, different types of detergent (HE and others), larger loads, different setting, etc. Clothes don't get as clean and I use much more water by re-washing just about everything. I HATE THIS WASHER!!!!!

I have spent hundreds of dollars on towels and rugs--only to have them ripped apart. A washing maching should be able to handle washing rugs without putting them in a bag!

2 people found this review helpful
Original review: Nov. 13, 2006

Calypso Whirlpool washer - Can't believe I tried to put up with it for 2 1/2 years. It tears up our clothes, twists them til they break. The musty mildew smell in the washer has gotten so bad, it transfers to the clothes. had a repairman out today, and he was NOT surprised at the way the washer is hard on clothes, and he said the mildew smell it there because of the way the water is sprayed around, not ever filling up the tub to clean it off. He was not able to help either situation. I have not contacted the maker, but I cannot imagine they would replace this washer with a regular washer. NOT A GOOD PRODUCT! (after spending over $1700 on the Calypso washer dryer combo)

3 people found this review helpful
Original review: Aug. 6, 2006

My Whirlpool brand Calypso washing machine has broken down 2 times already. Each time it's the same error codes, FL or Flood Condition and LD - Long Drain. Each time someone comes out to replace the pump. AND EACH TIME, we wait. Several trips to the local laundy mat to do our clothes there have been inconvenient and frustating. I'm now on my third FL and LD error code. And this time itis likely the warranty will not cover the costs. Event though it's been broken so many times before, the warranty is from the date of purchase of the original equipment, and the faulty design and engineering for the pump itself has no warranty.

Lost time and wages due to trips to the laundry mat. Lost money, time and fuel costs driving to the laundry mat. Lost time, money and energy costs handling this issue multiple times. Excessive loss of clothes due to rust stains from the product that are a direct result of the FL and LD pump failures.

3 people found this review helpful
Original review: May 16, 2006

We have had our Calypso Top Loading Washer Dryer set for three years now. We have had to replace the pump twice already, and have gotten the LD twice now as well. It takes forever to get a repair person and calling you have to be on hold and then I have been disconnected each time I try to schedule a repair. I think when you buy what you believe to be top of the line product they should at least function properly.

It cost a couple of hundred dollars every time we have to replace the pump, on top of service fees.

2 people found this review helpful
Original review: May 14, 2005

We bought a Whirlpool Calypso washer and dryer and I just now found out about this lawsuit. I have noticed that sometimes the washer does not spin the clothes out completely and I would have to wash the clothes again. I have also had an odor coming from the washer.

No damage has resulted. I just want them to fix my washer.

2 people found this review helpful
Original review: April 17, 2005

I purchased a Calypso Washer from Sears on Oct 16, 2000. 5 months later, they brought a new one to repace my washer, because the pump went out and the machine would not run--We have had numerous service calls since then, usually the pump would be bad. The latest problem was it stopped, the service man worked a couple hours and could not repair it. He said that the cost would be $356.oo to repace a motor. We paid about $900.00 for a washer we thought would last years, and I didn't feel like paying that amount when I could buy a new washer (not that brand) for about that price. I feel when you pay that amount for a washer, you should be able to not be stuck with costly repair bills and service calls.

We elected not to have it repaired, and purchased a new Maytag for about the same price as the repair bill would have been. We decided to go to a used furniture store to see if they would like to have the Calypso washer and they wouldn't even take it,saying they had had one and it was a piece of junk, so we couldn't even give it away, so the next day we put it out for the trash man.

3 people found this review helpful
Original review: Feb. 22, 2004

Bought the new Calypso washer & dryer set. Ever since I bought the machines I have been having problems with the washer. Within less than a year I had to call the repair person. They made 3 trips to fix the problem but it did not work. They replaced the washer with a new one. Couple days later the washer broke again. Had another service call for a repair person. Less than a year later again the machine is still giving problems. Also know of other consumers who bought the same Calypso washing machines and are having problems with them couple of months after it is bought. Another person had hers replaced after the first month calling the repair person out twice to fix it. Others keep on calling for repairs just like me.

Every time the machine stop working I have to wait at least 4 days or more to get a technician out with the wet clothes in the machine. Very inconvenient when you need your clothes wash.

2 people found this review helpful
Original review: Jan. 24, 2003

I purchased a Whirlpool Calypso washer and dryer for approximately $1,800.00 in April 2002. On January 8th my washer indicated on the electronic board the code LD. The clothes were not spinning. I called Whirlpool and because it was still under warranty, they provided me an appliance company to call to fix the problem. A technician from Jensen Appliance located in Wheatridge CO came out and claimed it needed to have to parts replaced. One being the Panel board, and the other being a pressing switch.

Waiting and waiting it took until Jan. 23, 2002 till they showed up with the parts. In the meantime, I have been going to the laundromat. The technician finally puts the parts in, any problems give him a call, I was told. Well, I put a load of wash in and I get another new code SL. Called Jensen Appliance again and was told I needed two new parts and that they wouldn't be in until Feb. 7. I told them that I couldn't wait that long, that I needed a washing machine that works properly.

I called Whirlpool again and demanded they replace my washing machine. They refused saying that it is under warranty and they need to fix it. And, because of my troubles is sending me a check for $100.00. I go back downstairs to look at the washing machine to see what code was indicated because my load should have been done and the code is now back to saying LD, which I am told means Long Drain, which also happens to be the original code that they had replaced the two original parts I had been waiting for. At, this point, I have no washing machine and they have refused to replace it. According, to Whirlpool, if it is defective they will replace it per their Good Housekeeping statement.

4 people found this review helpful
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Whirlpool Calypso Washers & Dryers Company Information

Company Name:
Year Founded:
2000 N. M-63
Benton Harbor
Postal Code:
United States