Whirlpool Calypso Washers & Dryers

I noticed right away by the second load of clothes I dried, there was a problem. Without jumping to conclusions, I tried different settings, load sizes, and so forth on the dryer to make sure that wasn’t the problem. Within that 2.5 months, and the problem getting worse; we knew there was a problem with the dryer itself. As time progressed within that 2.5-month time frame, we were having to put our clothes in for 2 full cycles time setting to dry one load, and even that was not enough. It became 3 full cycles and still the clothes were not thoroughly dried. We had the settings on extra dry, more jeans and so forth.

July 24, 2020, I called the Whirlpool company and spoke to a Customer Service Rep named Amanda. I explained the problem we were having, and she set up an appointment with a company Whirlpool uses to service appliances in our area. That company name was Goodies Inc. in Rising Sun Maryland. I asked Amanda if the technicians wear shoe covers because we don’t allow shoes worn in our home. Amanda assured me that the company Goodies Inc. was very professional, and they would wear shoe covers.

July 30, 2020 a week later, the technician from Goodies Inc. arrived at 3:00 pm. When I opened the door, I was taken back at his appearance. He was wearing baggy stretch shorts and a shirt that gave an indication he was going to the beach. Not at all a professional appearance. He also had on mismatch socks and a pair of loosely string tied hiking ankle boots. I didn’t have a good feeling about this, but I also didn’t want to judge a book by its cover. However, looking back in hindsight, my feelings and instincts about this want to be technician were spot on. He didn’t say anything to me. He didn’t introduce himself or his company name. He just stood there looking at me.

The only way I knew where he was from was by the van he was driving. He had it parked in another homeowners parking spot, in which I had to ask him to move. He was very unfriendly, and a bit rude. When he came in the door, I asked him to put on his shoe covers, and he said they don’t wear shoe covers. I asked him to remove his shoes and thanked him afterwards.

I thoroughly explained the problem. He had a clipboard and small meter gadget in his hand that didn’t serve much of a purpose. He pulled the dryer a little forward and peeked at the back of it. He then opened the dryer, closed it, and turned it on. He put his hands on the venting pipe of the dryer and a few moments later, he said, the dryer is hot, and the air flow is good. He wanted to see the outside vent and stated the air flow was good there as well. He didn’t do any thorough testing of any kind. He may have used the meter gadget one time to test what I don’t know. As stated, it really served no purpose with him. After feeling and looking to say the air flow was good, and saying the dryer is functioning as it is supposed to, he asked for a piece of clothing to test. I took a black tee-shirt and put it under the kitchen sink water. The shirt was wet but not soaking or dripping wet. He put the shirt in the dryer and turned it on.

While we were waiting for the testing of the shirt, the technician told me he had the same exact dryer, and although it was many years older, he had the same problem with it. He said he has taken it apart many times and put it back together and still couldn’t figure out the problem. I am not sure why he told me that, but it was concrete confirmation on the “Quality” of Whirlpool’s Appliances/Products.

After a little while, he opened the dryer door and the shirt was still wet. He added more time on the dryer. This happened a few more times with him increasing the time. The last time, he added extra heavy time. After a bit, he opened the dryer and took the shirt out. The shirt was still damp in several areas. I replied and told him that was only one shirt and to imagine an entire load of clothes. He said although the dryer was working fine on paper, he knew there was a problem, but he didn’t know how to fix it. He said he was going to call Whirlpool and talk to his supervisor to see if they could fix it. He said if they couldn’t fix it, then the company would probably send us a new dryer.

He said we would be getting a call in the next few days from either Whirlpool or Goodies Inc. He handed me the clipboard and asked me to sign the paper. I asked him what I was signing, and he just looked at me not replying. I once again asked him, and again he just looked at me. I told him I was only signing the paper to say he was there, and it was Not a signing to say he fixed our dryer, because he didn’t. I clarified everything over again, as well as what he told me would be happening, and he confirmed. I signed and handed him back the clipboard.

I waited for the phone call from Whirlpool/Goodies Inc. that NEVER came. August 10, 2020, I called Whirlpool and sat on the phone most of the day waiting to speak with a Customer Service Rep which never happened. The estimated wait time continued to “Increase” instead of decrease making it impossible to speak with CS Rep. I went to Home Depot and spoke with Lloyd in the Appliance department explaining everything to him. He informed me that it was now out of Home Depot’s hands, but he would act as an advocate for me and call Whirlpool to try and get the issue resolved.

When I arrived back at home, there was a voice mail from Lloyd. The first thing he said was, “You were not kidding about the wait time at Whirlpool.” He also stated in the message, that when he was finally able to get through to Whirlpool, the technician from Goodies Inc. reported that the dryer was fine. Lloyd called Goodies Inc. and spoke to the owner John who also said his technician reported everything was fine and nothing wrong with the dryer.

I then called Whirlpool again, and finally after a long wait I was connected to Customer Service Rep at 4:50pm. She introduced herself as Carla. I thoroughly explained everything to her leaving out no details. According to Carla, the only thing in the notes from the technician was that the dryer was fine. I informed Carla that he bluntly lied, and once again, I thoroughly reiterated the entire events that took place on that service call. I was furious at this point, and told Carla that Whirlpool needs to give my money back or give me a new dryer that properly works.

She informed me that I didn’t qualify for an exchange/money back because the technician reported the dryer was working. She informed me that the technician from Goodies Inc. hasn’t sent in all the notes yet about the service call, but he did say, the dryer was good. She said it would take a couple of days to get all the notes from the technician and I could call back then. I requested for Whirlpool to call me back because it was almost impossible to get through, and she said, "No, they can’t call customers." I would have to call back. It was as if she was reading a cue card and didn’t care. She said I could call the company Goodies Inc. and speak with the manager about the technician’s service call that day. She then turned around and asked me what Goodies Inc. hours were? I replied and said to her ‘I don’t know, it’s your company.”

I then, asked her how the problem with our dryer would be resolved if the technician lies again, and she said we would have to get another technician to come out. I then asked for the phone number/address of Whirlpool Corporate. She informed me there was no phone number for Whirlpool Corporate. I questioned her about that, and she had no answer. She gave me an address (later that evening, I found out the address she gave me was Whirlpool Customer Service and Not Corporate). I told Carla to notate everything that was said in our conversation and I requested to speak to a manager. Her reply was that she could transfer me to a manager, but I would have to wait for a while because they are backed up in calls. After she transferred me to a “supposed” manager line, I was on hold forever with no success of speaking with a manager.

August 11, 2020 Tuesday 12:28pm, I called Goodies Inc. and spoke to a person named Luann. I explained who I was and everything that had transpired. I asked to speak with a manager or the owner. She said John is in and out all day working on refrigerators and can’t call on the job. She was very cold and not friendly in the least. I explained to her that because of the Goodies Inc. technician not being able to fix my dryer, and then, completely lying about it, was preventing me from getting another dryer or my money back. She told me that John spoke to Whirlpool and she was assuming me as well. I quickly corrected her that it was not me that he spoke to, that it was Lloyd at Home Depot. I stressed how important it was for the owner/manager John? to call me back ASAP to get this situation resolved. I left my name and phone number. She was reluctant and vague and could not tell me “when” and “if” I would get a call back.

August 12, 2020 Wednesday 12:13pm, I called Goodies Inc. Again, speaking to this person Luann with the same cold and unfriendly attitude who knew exactly who I was. I requested to speak with the manager/owner letting her know, that no one returned my call. Once again, she said he was out all day and not in the office. I asked her if my message had been given to him, and she replied, yes. I stressed again the importance of him getting back to me and left my name and phone number. August 13, 2020 Thursday 12:24pm, I called Goodies Inc. There was no answer, and I left a message on the answering machine requesting for a call back. August 14, 2020 approximately 2:00pm, I called Goodies Inc. There was no answer, and I did not leave a message this time. I NEVER did get a call back from the manager/owner of Goodies Inc.

Between August 15-19, 2020, we put a temperature meter gun on the back of the exhaust of the dryer vent. As the dryer heated up and ran to the point to where it starts to cool down, we noticed it was dropping too much before heating back up. The dryer manual says it should only drop to 125-130. We noticed it dropping to 100-105. We did this testing repeatedly with the same results. We also went through the entire venting to make sure nothing was blocked. The entire vent line was clear and the air flow coming out was strong. We were getting an indication that maybe it was the thermostat and upon further research maybe the moisture sensor. When the Goodies Inc. technician was here, he didn’t check anything.

August 20, 2020 Thursday 1:15pm. I was on hold until 1:55pm when I was finally connected to a CS Rep named Ricky. When he pulled up my account, I explained everything to him. He informed me that the technician and Goodies Inc. did not report any notes to them except to say the dryer was fine. I requested to speak with a supervisor and expressed my concern about the wait time. He assured me that I would not have to wait long because he was transferring me straight to the supervisor line.

I was transferred and started hold at 2:09pm. 2:27pm a female by the name of Alley picked up and said she was from the Customer Care Resolution Department. I told her I was supposed to be transferred to a supervisor, and she informed me that Whirlpool does “Not” have managers or supervisors. They only have Customer Care Resolution Departments. She pulled up the account and I explained everything.

After repeating myself for a million times going over the same issues, she said was going to send a technician out again. She said Goodies Inc. was the only company in our area, but she would request a different technician. She said when the technician arrives, she will have him instructed to call the Master Technician at Whirlpool. Although our dryer is new, and we have a 10-year warranty, that only includes parts, not labor because we didn’t buy the extra warranty for labor, Alley said she was extending our warranty on everything (labor and parts) until October 22, 2020 because of all the trouble we have been through.

She continued suggesting that maybe there was a venting problem even after I once again explained that we thoroughly checked the venting, as well as making sure the dryer was not too close to the vent that could cause a blockage of air flow. The air flow is strong and there are no venting blockages. I suggested from the testing we did that maybe it was a thermostat problem. She said she wanted to send us a test kit to check air flow, because she was still on the notion there was a venting problem. I told her we would do the test kit even though we were 100% sure that was not the problem. She scheduled the appointment for September 14, 2020. When the test kit from Whirlpool arrived a few days before the September 14, 2020 appointment, we ran the test 3 times with the card falling off the handle within the first few seconds or first complete turn of the dryer drum. The test was consistent on the timing all three times we tested. The air flow is strong.

Friday September 11, 2020 Luann from Goodies Inc. called and left a message confirming the appointment of September 14, 2020 between 8:00am-12:00pm. She also left a message saying they have to send the same technician as before. I called her back and she reiterated everything that was left on my answering machine. She said if I wanted another technician, I would have to reschedule it on another day. This appointment was scheduled on August 20, 2020 giving ample time to send another technician, but Whirlpool already has our money of $570.00, and we desperately need the dryer working. It’s a brand-new dryer!! We should not have to be dealing with this mess.

September 14, 2020 Monday approximately 11:30am, the same technician from Goodies Inc. arrived. We still don’t know his name. He was once again parked in another homeowners parking spot. I walked out to his van, and he looked like he was sleeping. I tapped on the window and he very rudely looked at me and said, what?? After he moved his van, he spent a few minutes sitting on the steps calling the “supposed” master technician from Whirlpool.

When he finally came in, we were taken back by his appearance, which was worse than the first time. He looked disheveled as if he just rolled out of bed. He was wearing swimming trunks, the same loosely stringed untied hiking ankle boots, and mismatched socks. The only difference this time, was one of his socks was turned inside out. He looked out of it. Once again, he had his little hand meter and clipboard.

He was talking to this supposed master technician from Whirlpool. He had this person on speaker phone, and I heard him tell this person on the other end that the dryer was not drying to “my expectation.” The technician asked the Whirlpool technician if he could keep the phone on speaker, and the Whirlpool technician replied by telling him, it was not a good idea.

When we got to the dryer, I asked to talk with this “supposed master technician” at Whirlpool so I could explain the problem and the results of the testing we did with the Temperature Meter gun, and he would not talk to me or listen. The technician from Goodies Inc. completely ignored me as well. My son who was here during the home testing we did was trying to tell him what was going on as well. He told my son the temperature was dropping to 110. I clearly told him it should not drop that low. It should only drop to 125-130 the lowest. He didn’t say anything until my son left the room, and replied to me, it was normal to drop to 100. I told him it wasn’t normal, according to the dryer manual.

He didn’t do any thorough testing on the dryer, such as the thermostat, moisture sensor, or any other testing. He just held the little meter gun on the back of the dryer vent telling the Whirlpool tech that it was running consistent in the numbers. Nothing else was done. He ended the call with both agreeing there was nothing wrong with the dryer.

When we got back upstairs, the Goodies Inc. technician apologized for not knowing how to fix our brand-new dryer. He said “I’m sorry I can’t fix your dryer. I’m just the middleman in all this.” He gave us a case number of ** and said we could use that number when calling in. He was making himself the victim in all this. I professionally and quickly reminded him about his lying the first time he came out. He kept his head hanging low, and said, “I did talk to my supervisor” and said nothing more. I also informed him that it had absolutely nothing to do with the dryer working to my expectation, but it did have everything to do with the dryer working the way it is supposed to work. He knew there was a problem with the dryer but didn’t want to look stupid not knowing how to fix it. It’s easy to carry a title, but if you can’t back it up, then don’t have it.

September 18, 2020 Friday 1:06pm. I called Whirlpool at 1:06pm and was on hold until 1:42pm when I was finally connected to a CS Rep named Rob. When he pulled the account up, I told him everything and that my dryer was still not drying properly. He said he would submit a request to have a new company come and take a look at it. He said Whirlpool would call me back, that it took 3 business days for them to locate a new company. I asked him where the request was going, and he said to the Customer Care Resolution Department. I requested to speak with a supervisor/manager and told him I was informed by other Whirlpool Reps, that they didn’t have supervisors/managers. Rob’s reply to me was “yes, we do have managers and supervisors.” He told me he was transferring me directly and I would not have to wait long to speak with them.

2:18pm I was connected to the Customer Care Resolution Department, not a manager or supervisor. A male answered the phone named Demetris. I asked him if he was a manager or supervisor and he said no. I told him I was supposed to be transferred to a manager/supervisor. He said "I have the authority to make supervisor decisions." I gave him the case number from that Goodies Inc. technician and Demetris said the dryer was fine. We got into a big argument, and I’m telling him over and over again it is not fine.

I told him that no one should have to dry the same load of clothes for 3 full cycle time setting, and still coming out damp. His reply was, "I’m going by the case number you gave me." I told him to pull up the entire account of all my calls and everything that had transpired, not just that case number from the technician. I told him to read the entire account, and he said he had read it. I was furious and the conversation was going nowhere. I told him it was a brand-new dryer and we should not be having any problems with it. I also told him I certainly would not waste my time, his time, or anyone else’s time to call and report problems with my dryer, if there really wasn’t any problem. It was almost as if he was reading from a cue card.

I told him since he had the authority as a supervisor, give my money back, or give me a new dryer, because you’re not fixing the one I have and it’s a brand new dryer at that. I told Demetris that if he didn’t help me and do the right thing, bad things would come back to him, because none of us can do ugly and get away with it. What we do in life good or bad comes back to us. If you rip people off and don’t do right by them, someday it will happen to you. I told him that he represents Whirlpool and it is up to him to do the right thing for the customers. No one should have to go through this.

The conversation was useless! Demetris said Whirlpool does not give refunds and he was "Not" sending out a new company as Rob stated they could do. He was setting up an appointment with the same company Goodies Inc. and he quickly let me know that if the technician didn’t find anything wrong with the dryer, I was going to be charged $110.00 because of my warranty. Of course, they are not going to find anything wrong with the dryer once again, because Goodies Inc. will make an extra easy $110.00, and Whirlpool will not have to service or replace my BRAND-NEW DRYER. THEY’VE ALREADY GOT MY MONEY!

I asked Demetris for the contact information of Whirlpool’s Corporate Office and he gave me a phone number. I asked him if that phone number was for the Corporate Office or Customer Service. He replied saying Customer Service. I told him I wanted the Corporate Office contact information, and he informed me that the Corporate Office is CLOSED. What kind of company does not have managers or a Corporate Office??

I am setting on a brand-new $570.00 piece of junk Maytag dryer that will not dry my clothes properly. I am having to put tons of Downy Unstoppables in my washer to hopefully get rid of the mildew smell from the dryer not properly drying, as well as, hanging my clothes over stair railings for hours to finish drying. Then the clothes after you’ve worn them a few hours gets that mildew smell from them not being properly dried. And the vicious cycle starts all over again.

Whirlpool doesn’t care about their customers. Their CS Reps are clueless and each one tells you something different. They send a want to be technician who doesn’t even have mediocre skills to service appliances from a little back-alley side-road establishment they call a “Professional Business.” Whirlpool and Goodies Inc. Standard Business Practices are Unprofessional, Unethical, and should be Illegal. They’ve got a nice little hustle going on.

I canceled the October 9, 2020 appointment with Goodies Inc. I am more than likely going to have to scrap this brand-new piece of Maytag Whirlpool junk dryer and buy a new one. I will NEVER buy another Whirlpool product. I will also make sure to spread the word to everyone I know and so on to stay away from Whirlpool products, and.

Finally the most recent technician said he would replace the basket in November because that was the issue. The appointment is canceled the day before because the part isn’t in… That’s fine. We reschedule for today.. The basket arrives, technician shows up at my door to let me know the basket has rust in it.. See pics. So now I have a barely used washing machine that I cannot use to wash my clothes. Honestly, you’re better off using your freaking hands than buying these crappy machines. This is the crappy service you will get form Whirlpool -AVOID AVOID AVOID.

Saturday and Sundays are not a option!! Which is anywhere from 8-5 in the day, if you have no job and are willing to sit around this may be great for you but I work a full time job and have to make arrangements for me to be off work and home. This is the worst washer ever!! And now on top of it the dryer is making rattling noise.. I will never purchase anything from Whirlpool ever again! Had a Maytag for 13 years and never had a problem with their products. The End.. Disappointed Consumer

But the lady said if the technician doesn’t find anything wrong with it and it’s not a machine error, I have to pay the guy. I told her, why would I pay the guy because I want them to check it & service it. The lady said, that’s the way their warranty works. I think this is not right! How would I know if it’s machine error or not. My point is a year manufacturer's warranty. I bought Whirlpool because it’s made here in US. But technically there’s a lot of better washer & dryer brand but I stick to the one made it here. But when it comes overall the company is really worst now. Please let me know if this is right on their warranty.

After the fourth service call and the washer still not working I ask Whirlpool Customer Service at what point do they replace a washer. I talked to a so-called supervisor in Michigan. She told me that customer service did not make that determination that Whirlpool Tech support did. I ask her for the tech support phone number. She said that they did not have the number and that the customer service people did not talk with tech support people.

Within five minutes of our conversation I found the Whirlpool Technical Support number and called them. I was told that the decision to replace a washer is made by Whirlpool Customer Service. I asked if the tech support people ever talked with the customer service people his reply was all the time, every day. I got back with Whirlpool Customer Service and this time I was told that the decision to replace a washer rested with AIG the warranty underwriter. I ask for AIG’s phone number and was told that there was no way to contact AIG.

Just as before within a few minutes I was on the phone with AIG’s warranty people. I ask them the same question about who determined when to replace a washer and got the same answer Whirlpool Customer Service. A few days ago I sent separate emails to Whirlpool’s Customer Relations Manager and The Director, Customer Experience and Consumer Loyalty, to date I have not been contacted by Whirlpool apparently customer apathy starts at the top. If a company’s character is determined by the way it treats customers after the sale, then in my opinion Whirlpool is lacking.

Not long after the washer touch screen would not respond AT ALL. I tried the USB device that came with the pair because I was told by the salesman that it contained the firmware in case it ever needed re-installing That was when I knew that MY NEW (nearly) $4000 "HIGH END LAUNDRY SYSTEM" WAS JUST THE SAME MACHINES Whirlpool sells FOR LESS THAN $600! Only controlled by a cheap 7" tablet for a touch screen instead of a knob!

The repair: Just the part was over $500 each before tax, service and shipping for each machine (x2) so I decided to take a look for myself. When I took the control panel off, the printed circuit board had separated completely from the touch screen! It was just stuck on with double sided tape! And instead of being wired together, the two parts depended on conductive printed ink and compression contacts to register a touch signal (in order to operate)! Even more incriminating, Whirlpool changed the design correcting this very issue before discontinuing this line altogether. Showing they knew it was a serious design flaw. Their support department offered to "extend" my warranty for (I think) $280.00 per unit for 6 months HA! Finally after years of complaints they offered 50% off a new Whirlpool Washer/Dryer set (Fool me once...).

Every appliance in our home is Whirlpool & the stove & dishwasher not even 2 years old but I am considering replacing everything with another brand. I can't afford to put my trust in a company that will not stand behind their products. I also usually buy everything at Lowe's but even they aren't what they used to be. I would've done better by going to a second-hand appliance store & that is sad, at least most of them do offer a free 30 guarantee & my brand new washer didn't make it 30 days.