Vector Security Reviews

When I bought the house originally, the system was already installed. Even though I had excellent experience with ADT previously, l did not bother to change when I was offered a cheaper price. However, I have found my experience with Vector as good as my previous.

The alarm system is amazing! It really was a perfect experience. Franco ** is the best. My experience exceed my expectations. It was easily above average. I was impressed enough that I would definitely recommend. I feel safer than I did before I get new alarm system. I am very thankful for the opportunity to buy this product. My friend Bree recommended to me first and now I am very happy to be able to recommend to my friends and family as well.

Your staff member was knowledgeable and very professional. The alarm system was already in place by the previous homeowner. Vector alarm staff member answered questions and gave demonstration of alarm system very well. I would highly recommend your service and technician to others.

We have been long standing customers of Vector Security (Bayou Security). We have always had exceptional and expedient service from them and plan to continue with their service in the future. As a business it is important to know that you have support that you know and trust and Vector provides both of those things.

Darius ** and Cody ** were our installers of 1 indoor and 5 outdoor cameras. They were amazing in solving problems and working through the mysteries of installation. You could not have better representatives for your company. We are all set thanks to them. They deserve your praise and a raise. We could not be happier.

We have received excellent service quality products and love the new system ever since we put it in. Danny and Bradly have been excellent. Chris is been excellent. We would recommend Vector Security Auto Reports anybody that we know. The PTZ moving cameras are excellent and again we love Danny and Bradly. And we can't say how much we love Danny and Bradly enough.

Very pleasant and provided what I needed in a very timely fashion. Understood my need for a quick response and provided it. Agata had a very nice personality and is an asset to your firm in providing a satisfactory customer experience.

James ** called ahead and came on time. He is efficient and handled our questions well. He is the best service technician that has ever done any work in my house. He is the reason I will stay with Vector. Please keep him as an employee.

Always great service when needed. Great alarm system company. I needed to add a code for my girlfriend and it went smoothly and I had a very helpful person, Doreen. Thank you very much for the great service through the years.

We chose Vector based on friend recommendations. Your prices were excellent. The sales and install employees were great, they answered all our questions and explained everything in detail. We will definitely be telling our friends and family about our experience.

I chose Vector because one summer, two very nice young men knocked on my door and asked if we had a security system. I didn't at the time but was thinking about getting one. We bought the Vector system and have been very pleased ever since. Each time we have had a serviceman to come to our house they have been very professional. I am extremely pleased with the system and your customer service!

I am very pleased with the service and attention that we receive from Vector. Donald ** arrived on a timely basis and performed all the services with expertise and good attitude. I would absolutely recommend Vector to my friends based on his performance.

We chose Vector because that's what was in the house prior to us moving in. Once we met with a rep, the incredible customer service and competitive pricing made the decision for us. The reviews we read about the customer service seem to be right on! Installation was great - smooth and easy!

Did a great job today on a service call. Fast, and hopefully fixes the issue we had. We have a lot of zones here and so far everything has worked great. Thanks for the good work. Thanks for protecting our building.

Annual Carbon Monoxide test, technician was timely, efficient and tested each level. He replaced a battery which was great. He also turned off the alarm noise as it bothered the dogs and confirmed for me it was working again when he finished.

Always a pleasure to deal with your company and technicians. I appreciate the professional courtesy Vector has always provided. The technicians are fantastic! Tim was great, helped me connect to my phone for alerts. Thank you so much for everything you do to make me feel safe in my home. I have and will continue to recommend Vector to friends and owners. I am a Rental Agent and deal with properties in the Rehoboth and Dewey area.

I have had Vector security for a few years. I called this morning because my security panel was beeping because of a low battery. This happen around 1:30 AM. The person in service told me how to silence the beeping for a few hours so I could sleep. I then called back after 8 AM this morning and spoke with Danielle ** and she was very helpful. She has scheduled a maintenance check for my system for next week, but she also helped by turning off the beeping from your office so I don't have to hear the beeping anymore (and my cats are very happy) and she will have it turned back on after my service Tuesday morning.

Cost efficiency, monitoring station very alert, will call within a minute once the alarm goes off to see if everything is ok. Customer service reps are always very courteous to my calls, very helpful whenever I need. Thinks a lot about their customers. Would recommend in a heartbeat.

I only choose Vector because it was already in my house when I bought it. So I probably would have went with a better plan or company that offers more for less of a price. If it wasn't already in my home. But the service is great. The customer service is always great and very helpful.

Vector is my current system. Vector was in the house when I moved in. Zi ordered the system in order to upgrade my current one. I needed a wireless system as well, Vector Security provided great service. Some of the equipment needs to be reevaluated and upgraded.

I choose vector for a peace of mind. The neighborhood is pretty good. For as long as we've been here anyway. My only problems that I had was when it was installed I never got an instruction manual. I needed to know how to change the batteries in the equipment. The operator on the phone couldn't stop the panel from beeping and it was very annoying. But the technician that came today showed me how to replace them. I was very happy with his service.

They are wonderful! We have used them for many years. They are always professional and helpful. Knowledgeable as well. Anytime we have an issue they are prompt and very responsive. Today's service visit was like all others, helpful and informative.

Jonathan ** was a very Courteous service technician and was very timely and on point. He wIll definitely be welcomed back to our home in the future. We thank him for his service. Thanks for sending the best to our house today.

Continued from previous home owner. We've had continuous battery issues but each time the servicemen were prompt to fix an appointment and to tackle the problem. It would have better if there weren't any problem but we're satisfied with the follow-up service extended so far.

Because they give exceptional customer service. Mr. ** showed us how to update our alarm system in a easy friendly way with no issue. He was professional and straight to the point. I would recommend him and Vector to any person.

I switched from ADT. I couldn't be more happier with Vector. The technician for my service call today called on his way to let me know his arrival and was professional, courteous. He wore shoe covers without asking. He presented ID and introduced himself. He also went above and beyond checking more of the system than the service call was for. He tested and checked the devices. I feel much more safe and secure with this thorough service.

Chose Vector Security. Was better than previous system at previous address. Provides sense of security. Interaction with company has been a positive experience all around. Would recommend to other people. Service has been good when needed. Overall good experience to date.

Vector Security has always made our family feel safe in our home. The high level of service we have received from day one from sales to installation and customer service is number one. Thank you for the quick response from the sales department.

A sales rep approached us since we didn't have any. We went with them. We have a garage and house protected. We feel more secure when leaving the house for any length of time. And can be notified wherever we are. Also we have a medical necklace for my mom when I'm not home. She is almost 93.

Great service and customer relations. Helpful from the moment I called to the moment the tech left. Our sales representative was punctual and answered all the questions we had. The tech worked quick and very friendly. Will certainly refer friends and family to Vector Security.

The Vector Security technician came to the house today to upgrade the system and install new panels. Our technician (Ricardo **) was great -- very courteous, very knowledgeable and answered all of our questions. The install went very smoothly and when complete, Ricardo spent time going over how everything worked so we had a clear understanding. We have had Vector for 10+ years and have always been very pleased with the level of service and commitment!

Eric ** has been to our home 3 times in the last 2 weeks and he is very professional and polite and has been a pleasure to work with. He was very patient and thorough and we really appreciate all he did. He also called prior to visits and let us know he was on his way. Great job and thank you Eric.

I chose Vector Security because of their high customer rating security ratings. The install/service technicians are always on time and courteous. I was given instructions on how to use my devices. I am very pleased with the system and its capabilities.

Our system needed repair, very pleased with the job and the job that was performed. Everything is working fine now. Also talked about getting a camera system for security system surveillance and the different options available. He was helpful and very educated and showed up on time! We are very satisfied and will call again with any questions we have in the future.

I liked the fact that everyone works for Vector, you have advanced technology. Staff are friendly and explain everything well. All of my questions were answered. The equipment was of old quality and the sound was good. The technician arrived on time and was very polite.

Thank you for your prompt reply Jannette. As I stated to you, I talked to Sylvia in early January to cancel service. Our wired system went down and we needed to go to a wireless system which has its own monitoring service. Unfortunately, the copy of the email I sent requesting cancellation was erased after the second lightning hit. We received two past due bills showing 31 to 60 days past due and dated the same day January 26, 2017. I appreciate you help in getting this resolved. Please forward this to whomever can handle the billing error.

We have had great service with the company for over 8 years. Service has always been timely. We just had new/additional services added and have been very satisfied with the upgrades. I would highly recommend and have recommended this service to many family members.

Working with the field tech is always good. Working via phone with service is not anywhere near as good! In that regard this service, again except for Jason, the service tech, was not a pleasant experience. The preset appointment was not kept as well as other failures.

Danielle ** was very helpful, friendly and courteous! It was a pleasure to have her help me and she followed up with an email just as she had promised immediately after our phone call. I was very happy with the help and she answered all of my questions.

Mr. ** arrived on time to provide service. He also provided wonderful customer service by completing other tasks that the customer service support promised to do, but failed to complete. Therefore, he went above and beyond to make sure I had access to everything I needed.

Needed re-install of window and door sensors. Guy was very prompt, courteous, and friendly. He explained everything he was doing, why he was doing it and what the results would be. Took time to help us understand the system and hints to keep our property safe. Look forward to have him complete the job once the complete installation is finished in March. Manufacturer did not construct all the windows so they are on back order, due to install in March and definitely want guy to return and finish the security hook-ups.

I chose Vector because of its reputation. The technician fixed the motion detector, explaining how he was doing it and tested the entire system, showing how to do it as well. He was very thorough. We now have a better understanding of how the system works.

Called to set up maintenance. Front door lock not working. Set up appointment. Referral made. Called customer service and they referred me to person who set up appt for tomorrow. Good service. Thank you very much to both customer service representatives.

Tim was responsive to all of my questions even the most trivial. He took the time to explain each item in detail and made sure I had a clear understanding of what I was doing. His knowledge, expertise, and patience are not only a credit to himself but to Vector Security as well.

Thanks to the hard work of the Vector team my issue with the out of state move and the contract has been resolved.

Moved into house with system already installed and chose to go with same provider. When our sump pump failed, Vector tried both numbers, caught me on cellphone at doctor's office and provided sufficient detail for me to call the right person to fix it and then helped reset system.

We chose Vector for our company because an existing customer referred us and told us we would get everything we wanted for a price we were okay with. He was right, we got a monthly price we were okay with. Although the installation process and price was a little high, we found the process well worth it.

Tim the service man is a very conscientious and very good at his job. Customer service is great. Tim gets 5 stars from me as he always takes care of the problem. He is very pleasant and he doesn't make me feel uncomfortable like some other service men do when they come in my home.

All ** broke out yesterday when an electrician accidently triggered the panic alarm. Although I was able to silence it, in all that was going on with the police arriving, the electrician still going about his business (and pressing me to pay his bill) and the noise from the alarm, I could not reset the alarm or know if it had not lost continuity, Vector calmly responded to the signal, alerted the police when I did not respond and then impressively followed up to make sure I was alright. They then promptly assisted me in resetting the alarm, and verifying continuity, still not done they followed up again to see that everything had been restored and asked if I needed any more assistance. First time I ever needed them, and it showed I had made the right decision to go with them. Great work!

Vector Security was recommended by Sound FX when we built the house. Responses to the system tripping has been very prompt and professional. Tim is the most cat-friendly technician. The cats were helping him select his tools. We will recommend Vector to neighbors who are looking for a security system.

Vector sent Darren out to fix the problem I was having with the sensor on dining room window. He was on time and very professional. I am very pleased with the service and would recommend Vector Security to all my friends.

I decided to go with Vector because it is considered to be one of the top security companies. I have been with Vector for several years and the company has provided my home with great security. I feel safe knowing that my system is functioning properly at all times. The individuals that come to service my system have all been very professional and delightful to welcome into my home. I called for service today to check my heat detector and batteries. Everything was done in a timely manner and I must say I am very pleased.

The technician Greg came out to fix my system after damage by another company. He upgraded the system, showed me how everything worked until I was comfortable with it and cleaned up after himself as he went. I would welcome him back any time.

Vector was in the house when we bought it and we stayed and am very happy we did! Customer service is so helpful every time I call and get me off the phone quickly with all my problems addressed. The service guys are polite and very knowledgeable! They respect my house and get their work done quickly and efficiently!

I compliment Vector Security on sending a competent and customer friendly representative to repair my alarm system. My smoke detector had become defective and the representative replaced it and it is now working properly. If the problem reoccurs, it would be great if Don was sent back to my home to make the necessary repairs.

I had a power outage a few weeks ago. Since then my app hasn't been working correctly. Vector sent Darren out to our house to fix the system. He made sure the app works and all my automation rules were put in so I can arm and disarm my system from anywhere and that my lock will do the same. I am very satisfied with my service. I have gotten everything I have asked for. Thank you Vector.

Monique ** came by our house, and explained Vector to us and we decided to get this security system. We like it and plan to keep. It is good for you are on trips. We would recommend this system to anyone we know that is going to get a security system.

I recently moved out of the area, but while still living in the Pittsburgh area, I received an estimate from Vector home security. They were by far the best home security provider I worked with obtaining a quote, and I worked with all the big name home security outfits. These guys were the best by a significant margin. Class act company.

The agent was very helpful in giving us the information so that we could enter a new user code in the security system for workers who will be coming and going. As a result, we were able to program a number for painters who will be coming and going.

The original system when we purchased the home was from Vector. We continued to keep the service after moving in. We have been very happy with the quality of service and even though we have had issues with the system the service technicians have always been willing to help and resolve the issues. Service department has always been friendly and willing to accommodate time for services when needed. The sales department was contacted to provide a new system after a lightning strike at the house and needed to have a new system installed. Even though the insurance company required us to talk with other companies we came back to Vector especially because of the monitoring service.

We haven't received installation yet, but customer service has been great. He is very friendly, knowledgeable and professional. We appreciate those qualities these days. The price is reasonable as well. We hope installation is just as good. Thanks! Ok. I am comfortable with whom our sales person is.

Called Customer Service and spoke to Gloria who was very helpful in attaining a certificate of coverage for my insurance company. It seems that insurance companies want a certificate from the alarm company every year. Might be a good idea to either mail one with the first bill of the year or e-mail them out, or make it downloadable from your website.

My aunt has a system through Vector. My installer did an excellent job explaining everything. We had a new system installed. Jon was very polite and made sure we knew how the system worked. I would recommend Vector to all my friends and family.

We have been with Vector Security since 2008, on 1/27/2017 upgrade to mobile. Chris ** was extremely helpful in explaining the features of the new system, and getting us setup in the Vector system and making appointment for technician to do the upgrade. Chris was knowledgeable and professional. The technician who did the install, Devin ** was also knowledgeable and professional. Thanks Chris and Devin for a job well done.

I have heard very good things about the company. Stacy ** is an excellent salesman. He knew the product and gave demonstrations. He was very pleasant and patient with my numerous questions. He showed up on installation day to be sure everything went smoothly. He showed us more features of the system and told us to call if we had other questions.

Alarm repair went very well. Darren was a very nice and helpful person. Thank you. The job was done in a timely manner. Had to drive over from Norfolk and he pulled in the lot the same time as me. He DID not keep me waiting. What a great tech!!

Vector was highly recommended by a friend. Simple to schedule initial appointment and install. All appointments showed up promptly. Sales and install were very helpful with any and all questions. I felt comfortable with my new system when it was set up.

Latasha did a great job in explaining the charges on my bill and set the expectations for my next bill. She also provided me her direct number in case I have follow up questions as I had to deal with 2 other associates earlier BLUB.

Darren seemed to know what was needed to fix the failed sensor. He was on time and courteous. Darren seemed very knowledgeable and did the work timely. VECTOR is awesome and I enjoy the level of professionalism and experience. Thank you and I am satisfied with my service.

I have had the very best experiences with this company & their professional staff. They handle everything in a timely, respectful manner & are such a pleasure to work with. Having an alarm system from Vector in Geneva was the very best choice I made for peace of mind.

Darius was extremely helpful, professional and knowledgeable. He came on right time and completed all work as per job order. I greatly appreciated him wearing shoe covers all time and answered all my questions. The job took almost 10 hours but he was very patient. Thank you.

He was very thorough in explaining the whole process. He came on time. Very professional in dealing with people. I understood perfectly each package that he presented. Gregory ** is very pleasant to talk to. I would recommend to a friend. Thank you for your business.

Tim was absolutely fantastic. He resolved all the technical issues and spent considerable extra time helping me understand the system. He is a true professional and was very personable. On top of it all, he offered to spend time on the phone with us any time we have questions. Thank you!!

Work is fine. I am learning a lot here. The crew here is very helpful and they are always there to lend a helping hand. The staff and supervisors try their very best to make me feel welcomed. Working in different areas is nice.

I have been a customer since 1987 and have always had good service and the times my system was out due to lightning strikes I received credit for days the system was down. I just needed to clear an error code today. The tech Glen I think, was friendly, courteous and talked me through clearing the error. Thanks.

Quality work. Did a great job installing a new camera. Made sure it was properly positioned and in focus. Reviewed other cameras on site to make sure they were properly positioned and in focus. Will have them come back and review the remaining cameras.

I found Vector online. The salesman that came out was great and easy to talk to. He explained everything well. He did not make me feel pressured in any way. The installer that came out was courteous and on time. He took the time to explain how everything worked. He made sure everything looked right and was patient with me.

Excellent service by Darius. He was on time, courteous, neat and extremely informative. He cleaned up after himself, wore shoe booties to protect my hardwood floors. Darius offered to remove my old system's electrical box. He went above and beyond just doing an install. I highly recommend Vector. An A++ company with quality service and professional tech.

I looked at several other companies and do it yourself options. In the end I chose Vector due to the great customer service I received when asking for information. Install was great and friendly and informative. I now can rest easy knowing my property and family are safe when I'm out of town.

My mother has a system with Vector. I wanted to get some more protection for her home so I made a call. Darren was my technician today. He called to let me know when he was on the way. He was very friendly and efficient. He added some sensors and turned the volume up on the system so we could hear it better. He also turned on the voice so we would know which door was opened. We are happy with Vector.

Service was extra prompt and thorough. Concord panel can't program an extended exit delay override for garage door. We did a workaround that is ok. Blah blah blah. The tech remounted door sensors, replaced batteries in the smoke detector and verified signals to central station.

Excellent. Prompt service. Feel confident that system is OK. Overall excellent service -- from telephone service operator who made appointment to serviceman. Service person checked and replaced smoke detector and checked system batteries so that we are sure that system is working properly and we do not foresee any more malfunctions.

The person that helped me with my inquiry did a splendid job. She checked my account to answer my question. She was very friendly. Never had any trouble with Vector Security. The service is always good. Thank you for a job well done.

We just changed our phones over to Cox. Since then we had problems from the security panel. Vector sent out Darren to help us. He fixed the problem caused by Cox and even helped us find information on ordering parts for our lighting system. This young man was very polite and professional. He was very patient in dealing with me and always kept a smile. Thank you.

Fabulous technician, very friendly, informative, and always available to my concerns. He took the time to explain and was extremely punctual. Highly recommend him! He responded fast to my phone not working the first time and took the time to walk me through it.

Service Call for poor communication issues related to cell antenna or module. The work completed on time when scheduled. Service tech arrived in time allotted. Tech called to notify of approximate arrival time. Customer service was very polite and helpful in coordinating efforts and confirming. Service tech was neat, prompt and knowledgeable.

The alarm was beeping because the smoke detector battery needed to be changed. When I remove the detector an alarm was sent. I was called Alaina with both my contacts. I could not provide my password. Not because I didn't know it but because it was enter incorrectly in your system. Once that was resolved I was told to call back when I obtained a replacement battery. When I did I was transferred several times and then told that it was after 3:00 and would have to wait until the next day. I don't consider this great customer service.

Needed a Certificate of Service for Homeowner's Insurance. Request is in process. Surprised that it would take a week or so to get this information. Sometimes these are available from your account page on the web.

Service needed on touchpad. Good interaction. Bill fixed the problem. Was here before and helped with main pad in kitchen and issue with Alarm.com notifications. Working well now. Great system and tech support. Many neighbors in the neighborhood have Vector.

Only when my three year contract was going to be up for renewal did I get someone that would help me. I had a sensor that wasn't working for most of the time. When the service tech came out it wasn't a big repair. How frustrating to be treated so poorly several months ago for something that could have been fixed sooner.

Have been very happy with Vector Security over the years. Our business uses the same service. Quick responses and very nice employees. I recommend to many people. What a great job. James was great! I hope to stay with vector for a long time. I am so super happy with his service. We are really proud to be part of this family.

I needed camera help. Darren was fantastic. He helped me on all issues and they are all resolved. He was on time and friendly. He was professional. He is a great representative of your company. JOB WELL DONE. Yeah Vector. I am thoroughly impressed with the service and the personnel.

The installer was excellent. He called beforehand and came on time. He was very nice and worked through all of the problems. He told us about our options to upgrade. He also told us how to use the panics on our remotes. He is a very good tech and if we ever have a problem again, I would like him to come to our home. Thank you very much for your help Mr. **.

This service call is for updating to the new panel with cell Radio replacement. Jason is very professional and answer all the questions I have, He did the upgrading efficiently and put in a new motion detector in our basement. I would definitely recommend Vector Security to my friends. The only concern I have is the customer care department could be more helpful.

Vector bought our other security company. Lady I spoke to today very nice and very professional. Company is very professional and it would be recommended if I ever need to recommend a company.

Have used Vector since we have lived here. Vector good customer service techs are always friendly and knowledgeable. Very happy with techs. Always calls ahead. Always on time very clean and neat. Very satisfied with everything. Phone techs are very friendly and knowledgeable also.

Vector service staff has been a pleasure to work with and with the supplied phone apps it's a win win all the way around knowing I have full access to see what's going on in my Facility at any time day or night.

I have had many issues with issues with my dvr because of its age. After about the 5 problem they sent Darren out to take a look at it. With a few calls he got me set up to get a replacement. He showed up, installed it, and didn't leave until everything met my needs. He did great. Thanks Vector.

I chose Vector because I was recommended by a friend. So far my interactions with the staff has been satisfying and pleasant. The service tech was excellent and very knowledgeable about my system. The overall service from the company has been amazing, and everything my friend said about the company is true. I will be a customer for life.

We went on vacation a few weeks ago and while we were away we had a power outage. When we got home the system wasn't working like it once was. Darren was our technician. He got our system back to normal. We are very happy with Vector and its employees.

I chose Vector Security over 25 years ago. I have been very happy with your service both in telephone contacts and also with the technicians who have provided service onsite. I continue to see that your ratings are among the best in the industry. I am frequently contacted by your competitors with offers of cheaper service, but I have confidence in Vector.

Great service. Technician on time and very helpful. I appreciate the value for what I needed. We have used Vector since moving in. Very happy since then. Will continue to use Vector for our home security needs. If we need service or help in the future we will most assuredly call Vector for help.

The main reason for our particular purchase of this security system was that many years ago we were robbed of valuable tools and computer equipment. We then went shopping and found the best security fit for this particular company at the time.

Don't remember how. Interaction always good. Have used vector or its predecessor company when it first started. The service guy Aaron is always very courteous and help when he comes over to service our account.

Contract was better than others. Service is good. Installation Department worked long and hard to complete the installation in the time committed to us. The service technician work with us to resolve issues with the App as well as the keypads controlling the alarm system.

I got a call from Vector about a low battery on my motion detector in the living rm. They said that a tech would be out to change the battery. They sent out Darren. I was pleased with this tech. He fixed the low battery problem, explained why my panel was beeping, gave me a list that explains what number is each sensor, and changed all the batteries just to be safe. Thank you Vector Security.

Previous homeowner recommended Install went a little too long. Multiple visits to correct issues. Needed additional service calls to correct issues. Once issues were corrected experience was more satisfying. Would possibly recommend Vector Security to a friend or relative.

Darren call when he was 30 minutes before arrival. He showed up on time, presented his ID and when straight to work. He discovered it was a software fault on the iPhone not the home system. Further he explained features of the phone and home system. Thanks.

I called to add an employee to our call list at the Osterhout Free Library. The woman was pleasant and very helpful and happily fulfilled my request. I hope all of your employees are like her; your company would really benefit from having such as this woman.

Was very pleased with the service and timely manner issue was resolved. The technician Mark was very Professional and well informed on all aspects of security services. In addition answered all my questions and concerns. Would recommend to all my neighbors and friends.

I choose Vector because of the price and product. The staff is very helpful and patient anytime I call the monitoring office. I said the service was good. I have had little problems with the product. The young lady that helped me the other day was very patient and helped solve my problem.

I called Vector to change my payment method as my husband and I switched banks. The call took maybe 5 minutes from start to finish. I am a teacher so the briefness of this call was very refreshing. I don't get long breaks and this couldn't have been easier.

Neighbors have been pleased with Vector. We wanted peace of mind when away from home. Planning to do some traveling upon retirement. Love the phone app. Perfect for us. Monte went out of his way to give me the system I wanted in an area where cell phone reception is not the best.

I had an issue my alarm chime battery. Said the battery was low. I called and was able to speak with someone about my issue. They help and scheduled a time to have a tech come to my home and replace the battery for me.

Deanna took her time explaining and finding answers to my questions and coming up with solutions. She was patient, informative and very helpful. I would definitely ask for her again in the future and would recommend Vector to family and friends because of the wonderful customer service.

I chose Vector because of rep & features of system. I had a security system at time and it needed upgrading. Batteries in sensors need replacing. I was pleased with what I heard from Tammy & decided to give Vector a try. So far have been pleased with your company & service provided.

Needed proof of coverage. Called Vector customer service and was very impressed by the service and response. The call was answered promptly and pleasantly and my need is being satisfied. The individual who assisted me was so nice.

Called to get a certificate of insurance and a equip inventory. The interaction was terrific. She said that I would have certificate in 1-3 business days. She's emailing it to myself and insurance company. I called back to get an inventory of the devices on our system and type of battery. She was very detailed, including locations and number of batteries required for each. Terrific information.

Vector was the company that originally installed the system when we built the house eighteen years, we had a recommendation from local police station to go wireless for safety reasons. I called my representative and they discussed my options with a wireless system and were very excellent at giving me different options. I scheduled the installation without any difficulty and they did arrive on time. The installer spent a long time explaining how to use the new system as well and he did a very good job with the Vector app we can use from our phone. Very happy at this time with the people who I have dealt with so far.

We chose Vector due to the friendly sales technique Matt used. He did not push any items in us and explained everything in detail. The installer, Arnoldo, was very professional and took his time helping me set up the online part.

Paid my bill via the Phone. Gloria was very helpful and friendly. We are very happy with Vector Security system and feel very safe knowing it is monitoring our home for both invasion and fire. I generally pay my bill via my bank, but had to pay it using a credit card for this month. Thank you for accepting it.

It was handled very efficiently in a pleasant manner. Julie did a great job in taking the information and then making sure it correct information. Before we started she verified that it was my account. She also asked if there was anything else that I was concerned about.

Vector was referred to by A & F. I will say my experience has been outstanding. The bad part is it has taken longer than expected to come to a decision. Through the process Frank ** has been more than helpful and responsive to all our needs and requirements.

Vector Security provides an excellent service as far as many aspects, the customer service provides the utmost care for the customers as I experience it every time I call for the last three years of their service in my house. Thank you so much for being there for the customers.

My interactions with Vector Security have always been excellent. Today's call was to update my credit card information, which was taken care of extremely efficiently. The representative was more than courteous and knowledgeable. The transaction was over and done without any problems. Vector Security has gone out of their way to keep our business and it is very much appreciated.

I wanted to try Vector security system out to see if they were any different than the one I had previously. So far I find this company to be much better than the one I had before. This company offer more features and I like that.

Incredible runaround to speak with a service person. Was disconnected, left waiting for ages, given wrong numbers to call... even one for a different company called Global! Even with my phone on speaker I could barely hear the other person in addition to the line breaking up. After more than half an hour was finally helped by a gentleman called William... He was terrific. Now looking online I see many people complain about problems contacting Vector. I find this disturbing and need to explore changing from Vector.

A friend was the original reason and we stayed because we like the local business and service. The guys are always very professional when they arrive. The gals are always very helpful and courteous on the phone when I call. I really liked the double-locked door at your office in downtown Geneva.

My in-laws were customers. They suggested Vector Security August 2012. I was told, everyone need a security system and they chose Vector Security for me. They have been using Vector for a long time. I LIKE VECTOR... BECAUSE it allows me to know the area of my home.

I choose Vector Security after researching 5 different security companies. Reviews were positive with the BBB and I appreciated the professionalism of the sales consultant and the followup he provided while I was researching. Once I choose Vector Security, the paperwork and setup process was easy and fast. The service technician was courteous and showed me how to use the system in a short amount of time.

I received a Reminder Call last night from Vector Security reminding me to pay my quarterly invoice for the security services that are provided to my home. Representative was very nice and polite. Since I had never received my invoice this was very helpful! Thank you for your assistance.

Called today about letter I received in the mail concerning Vector not receiving Jan 24th payment. Julia in her patience and step by step helped to get payment made. Just wanted to say thanks to Julia for good customer service.

They were very helpful and pleasant. I have never been in charge of changing the alarm code so they walked me through how to do that and the passcode when you first call in needed to also be changed. Both of the employees were very pleasant and did not make me feel stupid. I am glad I have my services with Vector.

The tech walked me through diagnosing my "beeps", and told me exactly how to replace the battery. Worked just as he said that it would. Very courteous. Pleased with my phone and experience. I would recommend Vector to anyone needing a security system.

They took action to resolve immediately on my monthly bill as I am currently retired and on a fixed income and I was going to cancel the monitoring. The customer service rep without hesitation offered to give me a 2 month discount off my bill which should help with my finances a bit. I am grateful and will keep system monitoring at this time.

After two jobs we have been very satisfied with our customer service and turn out of the camera upgrades installed. Chris has been very helpful and responsive to getting the jobs done. We are currently working on a third job.

Darren did a fantastic job. He was very thorough and precise. He talked to me about upgrading my service and I did. The cell phone app is wonderful. He showed me how to use it to fit my lifestyle. Very satisfied.

We had been with Security Concepts for several years and they were bought out or merged into Vector Security. We have had GREAT service in response to the few false alarms and during bi-annual battery changes and when calling in with questions. Today (Mon Jan 30) I called to get clarity about charges on our monthly billing (we had previously paid just once annually) and Andrew was thorough, patient, and clear in explaining what the charges are and the confusion I had since old balance due was still showing since statement was mailed one day before our check was received.

Always a pleasure to see Darren. The store had a problem with the back door. I tried to fix it but no luck. Called up Vector and they sent Darren out. He told me what the problem was and how he fixed. I am very happy.

I had a low battery signal. I called for the replacement battery number and I was told they would send a service tech since I had a service plan I had forgotten about. Wonderful Customer Service Representative. She put my mind at ease. Love Vector Security.

Our company has been using Vector for about 1 yr now. Always helpful, friendly over the phone and don't seem to have any issues with them! If I don't have account numbers - they refer me to the correct department to get them, always helping to make it easier.

My technician today was Darren. He was a kind young man and very professional. He checked to see what was wrong with my key fob. He had to replace it. He also took the time to show me how to use it a set up for me. Thank you.

We chose Vector to install surveillance cameras because they already managed our security system at our main office. The installers and customer support team has been very responsive to our needs. The technology has enhanced our overall security and I would definitely recommend their products and services.

We were very happy with Vector security and would like to say thank you for your continued service throughout the years of our business. The only reason why we are cancelling our service is because we are closing our office and not relocating. The customer service rep Deanna was very pleasant and very helpful.

After having some difficulty in having the certificate e-mailed to my insurance company and to me, I think that the issue was resolved this morning. The lady that handled the request was very efficient and in handling my problem. She also reviewed the information on file with Vector.

Darren was very well versed in the product and its operation. He was very helpful! We use Vector at home as well as in our commercial locations. We look forward to years of service with Vector and will call Vector the next time that we need a new system installed.

I think the service is very good. I've had the system for a while and only recently had a problem. It is being fixed and I am happy with the service provided. The technician is very friendly and helpful. The telephone staff is always professional.

I called in October 2016 to ask about contract expiration and was informed 12-31-16 was the date and I informed intention to cancel on that date. No mention was made of written notice needed during that conversation. Called again January 2017 to confirm only to find the contract was "subject to automatic renewal," new expiration date 12-31-2017. The receptionist while very cordial said the manager will call me, guess what? No call 5 days later and no termination form was sent as requested.

Vector provided the options for the type of security I wanted for my family and so far everything has been exceptional. I would recommend Vector Security to my family and friends for home security because it has been a great experience for me and my family.

Update information and reprogram system - The staff was very pleasant and knowledgeable. They helped me with my problem with professionalism and kindness. I'm so thankful to have some courteous and helpful people.