Vector Security Reviews

I've been a customer with Vector for over 20 years and have great experiences with the company. When calling the individuals that answer have always been very helpful and kind. Willing to do what it takes to meet any needs and concerns. The technicians either in person and on the phone have always been about the business of taking care of my problem. All have been about providing high quality service. They even care about the dwelling and how they go about their work. KEEP UP the EXCELLENT WORK.

The fella (I think his name was Joe) was fantastic and VERY patient! He was very knowledgeable and willing to help in any way possible. He took the time to troubleshoot my problem like a true professional. He is an asset to Vector Securities.

Excellent Service and Great Customer Service Skills!! I would recommend Ryan to a friend or family member. Vector is represented by an wonderful Technician! Thank you again for your patience and excellent value. I am excited to have this new system!! Ryan and Ms. ** were great!!

I chose Vector because of their reputation for excellent customer service and ability to problem solve over the phone. Also, the company representatives are on call during non work times during evenings and weekends. I would recommend their services to others.

Vector Security installed a security system at my home in Upper Marlboro, Maryland. I am doing some work in the house and needed Vector to come back and relocate the control panel. It's certainly been a great experience. Mr. ** who came to do the work, took time at the beginning of the process and explained what was involved in relocating my system. He was knowledgeable and made me feel very comfortable with the installation. I definitely recommend Vector Security to anyone who is looking for a security system.

John the service tech did an excellent job of replacing our security system after a lightning strike in the neighborhood. Will online to use Vector for my home security needs. And I will contact them in the future for other needs at all my properties that need security.

Purpose of visit was an annual service call. Representative was very friendly and professional, also very thorough. He was sent to replace a battery due to a low battery signal. He checked all the batteries on all the smoke detectors as well as the wireless break-in detectors. No one had checked them before & they were 10 years old. All-in-all, very satisfied.

I decided to switch to Vector Security because y'all rates was reasonable. Also I upgraded last year and I must say I'm very pleased with my new system and the availability to access it from my phone using the Vector Security Application. I never had any problem with customer service, always pleasant and very helpful.

I have had Vector for almost 10 years and decided to look into upgrading my system. I talked to a few companies and Vector valued my loyalty and offered me a reasonable upgrade for a reasonable price. The process was smooth beginning with the salesman. The tech that installed the system was very professional and explained the upgrade in great detail. He made sure I was pleased and that all questions and concerns were addressed. Very happy that I stayed with Vector.

Ed and Todd showed up on time with the salesman Greg. They went over the work that was to be completed and got to work. I was very impressed that they both got busy at both sides of the job with the cameras and security. Very pleased.

Ed and Todd were great to work with. Both of them took their time to go over everything. They both bounced back and forth between cameras and security. That surprised me that they knew so much that they could do that. I will recommend Vector Security to everyone.

Had one of your installers out to my house today to install a new security system. The system that was here was about 30 or 40 years old. Your technician was very knowledgeable and knew just what to do with the old system and how to make the new system work using the older components. I am very happy that I decided to do this upgrade as I will have more feature usage available in the future.

We have had Vector since moving into our house in 2000 and recently decided to upgrade our dated system. Ryan, Cody and Mike were great to work with and were very professional and they cleaned up after themselves. We added Garage Door Control, Doorbell Camera, Light Control, and a second partition for an outdoor shed.

Service from beginning to end was top notch and professional. Would recommend to any and all of my friends and family. I have been a member of Vector for 6 years and have had no problems with equipment or company. Any time I needed anything they were quick to respond.

We are very happy with our alarm system. It gives us great peace of mind to know we are protected with both security and fire devices. We also have the medical buttons. KEVIN **, sales rep Was great and STEVE **, the installer did a fantastic job. He was very patient and answered all Our questions! We are very satisfied!

Vector was initially recommended by Howard County Police Dept. for monitoring service. Service has been good over the years as well as recommendations for service upgrades and improvements. Alarm monitoring service along with customer service has also been very good.

2 outdoor cameras were installed at my house, this August. Everything was done to perfection with professionalism. The time it took to get the job done was reasonable. I am very pleased with the equipment. I would recommend Vector to anyone. Thank you for the continued service.

I have had Vector for several years. I have received excellent service during this time. I have been serviced at least two times by this service. I have been pleased with both his service work, but also his attitude and interaction with us during his time with us.

I choose Vector Security because of the excellent, professional customer service and personal attention I received. My salesman, Rick ** helped me with every step along the way. Being security system illiterate, Rick helped me with all the different options. He assisted me from the concept phase through installation and system operation. Rick ** is an outstanding asset to Vector Security!

At the time we chose Vector it was a good deal. Have not had too many problems with the equipment once it was Upgraded years ago after one of your lesser trained techs fried the CPU... But it all depends on your service technicians. Some are good, such as the one today... Chris... Some take shortcuts that cause problems later. Central sometimes takes too long to respond to an alarm... Milliseconds count! Also, why did it take so long to get online customer accounts?

I had a system with you guys before and I was always happy with your service. Installation went smooth, technician is very friendly and his knowledge of the system was very helpful. I will recommend you to my friends and family.

Tommy ** is extremely knowledgeable about the security system. In fact, he is the most knowledgeable technician I have ever worked with on a home security system. We were not very impressed with Vector until Tommy came to help us update and learn about the system. Vector sent the original contract to an incorrect email and it took a day or so to get that corrected. Tommy has spent hours of time making sure the system works perfectly for our family. He has been out to our home twice to get everything set up for us. He provides exceptional customer service and is extremely professional.

This is about cancellation. I wanted to keep my business locally but since this system went from 2G to 4G there have been nothing but problems. I have been paying for service when the service was not working. The guy knew that I needed an antenna to go on the outside of the roof after he put a short line antenna in my attic. My roof have radium liner on it which will not allow a signal to leave my house. Not even my cell phone will work inside my house. He stated that I will lose my signal from time to time and that I needed a longer line to reach the roof. Well I guess I was to keep calling just to get a longer line.

Local service and very affordable... Fast service and very nice associates. Highly recommend for anyone. They were very fast in scheduling my install and was right on time. Tech was very professional and very informative with the operations. Thank you very very much.

He was on time. Very professional! Did a great job. He swapped out sensors, replaced a battery. He took his time and made sure everything was working properly before he was to leave. Took his to explain some different features on my key pad and remote. I would recommend Meji to anyone.

Back door sensor was not working. Vector was great about coming out and replacing the sensor on the back door. The tech was nice, worked efficiently and professionally. Problem was resolved and all others were checked. I'm very pleased overall.

My overall experience with Vector Security has been great. I'm a long time customer. The technician has always been great. He is always professional and very knowledgeable and informative. It's a pleasure to always see the same person each time there is an issue with the system and he takes care of it right away.

Vector is indeed fortunate to have a Team Leader in the person of Heather. I was having a frustrating experience and she was able to allay my anxieties as well as retain us as a customer by suggesting several options. She has a charismatic style that lends itself to great customer service.

Service call from the beginning to the end was excellent. When we first called in Erica was very professional and was able to squeeze us in same day to fit our schedule. Mike was able to pinpoint the problem very quickly and got us back up and running. He also offered a maintenance agreement for any future problems we might have. We spoke with Mike about adding optional cameras which he is going to provide us a quote for.

I talked to Tonii about my concerns with someone entering my home while I am away. We decided to add a camera to the system and record all the time. The installer was very thorough about making sure that I got the view that I wanted. He was very helpful in setting it up on my phone and computer. I could not be more satisfied with your service or the people representing you!

My system was 25 years old, and I wanted the ability to monitor and set my alarm remotely. I was also concerned about the hardware starting to fail, and I did not want the alarm going off when I was out of town, leaving the alarm going off for days and annoying the neighbors.

Ed did a great job at installing our security system. I am very pleased with how easy it is to use and even the phone app is easy to use. Alexa is very neat and I am glad that you guys now can install them to work with the security systems.

I called your Customer Support number, waited on hold for 6+ minutes for a person to help me. When I requested that an alarm cert be provided to me, I was told that would require an in-home inspection. Seriously, I pay $41/month and you need to do an in-home inspection to confirm that you are monitoring my home??? This is a very poorly veiled sales attempt, once again, to get into my home to sell me more service. I was then told that I can access the Alarm cert online. Now the catch, I don't know my account number to register my account so I can access this certificate.

Very impressed with our service so far but more from our sales representative, Daryle **. He always goes the extra mile for my businesses and at my home if we need anything. When one of my shops was broken into and (the shop owner) was out of town, my second in command called Daryle immediately because he's our "alarm guy". Not only did he answer the phone in the middle of the night but he came to our place to lend a hand and see if there was anything he could do to help before we opened for business that day. That is service!!

Working with Jay was a pleasure. He is very professional and courteous. Jay ensured that all of our questions and concerns were addressed. He walked us through all of our new services and options. I would highly recommend Vector Security. Great job!

Very satisfied with installation. Technician was courteous and professional. Very knowledgeable on the system and helpful with his recommendations and input.

When we moved into our home we were happy to see that there was an existing Vector Security Alarm. When talking to the previous owners, they were very satisfied with the services received by Vector Security. We have also been pleased with the Vector system and the monitoring response. And I have been especially pleased with our service guy please.

I just want to say that I am very pleased with Vector’s service that they provided me today. The tech Derek came to follow in my sensor that keeps falling off. He screwed it in so it won't fall off again. He also went around to check all the rest to insure that they won't come off. He also checked all of my smoke detectors and changed all the batteries. He was great to do what he did. I hope he is recognized for a job well done.

I've been a long time customer, Vector has always taken care of me in a very short period of time when I needed service. John was very respectful and caring about damage done to my store. John seemed stressed about another service put on him possibly making his work day longer. But John tried not to show it and was smiling and joking with me. John seems to be a very smart and good technician, I hope you keep him with Vector for another 21 years.

We installed our Vector System in 1999 and at this time we are upgrading. Our technician was so considerate and easy to work with. He took his time as he demonstrated the system and explained how to use the app.

Todd the installer did an outstanding job during the install. He was very knowledgeable about the security equipment he installed. He was also very patient with me as I am not very tech savvy. He was very polite and cleaned up after himself. I would recommend Vector Security to anybody interested in purchasing a security system.

I had an overall great experience with Vector Security. Larry was our technician and he was very polite and courteous. I joked with Larry as soon as he walked through our door asking him, "Did Vector send me the best?" Obviously, they did. We can't say enough about him. Vector should be proud to have a person like Larry representing the company.

My daughter built this home in 2006. She chose Vector Security for its reputation. She was very pleased and continue the service. She and her husband decided they'd like to live in a warmer climate and moved to South Florida. I purchased the home from my daughter so that she could buy a home in Florida. I kept Vector Security because the system works well and when we require service on the plan that my daughter chose there's no charge. Soon after purchasing this property I upgraded to the wireless convenience of being able to control the system from my iPhone. And recently I upgraded again to the VIP service.

Chose Vector because of reputation. All interactions with staff were positive. The main feedback I would give is if additional payments or charges were to be made at a later date that they would be disclosed at initial contract stage.

I reached out to my rep with a concern for my smoke detectors’ age. Frank recommended that it was time to replace the smoke detectors due to their age. I requested Greg who had previously done some work in my home because he was very good. I was not surprised by his knowledge and swift efforts to get my System upgraded so quickly and in such a smooth manner. I highly recommend Vector and my installer Greg to everyone that I run into with security needs.

When I answered the door I was greeted by a nice gentleman, ERIC, who reviewed with me what was being installed today. He also brought Mike along with him. I showed them around the house to show them where they will be working. During this time I was offered other products to make my home safer and they also gave me recommendations about where would be best to install my products. These men are great at what they do, worked quietly and quickly. I have no complaints and I would refer Vector, FRANK, ERIC, and Mike to anyone. I'm very satisfied with my service.

Don was awesome! He checked all our system sensors and made sure to make me aware of all that he is doing to check the system. He was very knowledgeable and personable and made the service call enjoyable and he was extremely professional.

Very professional and thorough. Checked my whole system for functionality. Ensured that my glass break sensor would pick up all windows in range. Tested smoke detectors and installed new window sensor. Arrived on time and very professional. Would highly recommend Vector.

I chose Vector because they were in the neighborhood. They left an advertisement on my door so I decided to call. When I called they were very available to meet with me and explain the different options that would meet my security needs. I am very happy with the service. Vector is always on time!

Vector was very good. They showed up on time. The service guy was very friendly. He didn't take long time to do the work. I was able to go work without calling out from work. I would very much reference this company to my friends.

Jared is the best tech in all of the businesses I deal with. Very professional and completes the task with customer satisfaction top of mind. I request him when I place a work order because I know the service I will receive.

The technician was on time. The technician was extremely polite and courteous. The technician took his time checking every window, door, smoke detector, and main battery to system. The technician installed a couple new sensors in windows that I was concerned about. I now feel extra safe, having had everything thoroughly checked! Thank you!

Vector offered a competitive and professional quote. The installation went smoothly and much quicker than expected. We've had a couple of minor issues with sensors but each time Vector has responded quickly to solve the issues. We are very happy to have Vector protecting our property.

The installer was pleasant. We talked in depth of what the installation included and what we wanted. Greg was efficient and got our system working very quickly. We talked about adding smoke detectors and decided to do it. Greg was very patient when he explained the system in a way that was easy for us to understand. Thank you so much!

I recently bought a new house and Scott contacted me from a referral that he got from a friend of mine that is a current customer. Service cost is a little high monthly but didn't want the hassle of shopping the different alarm systems available. I'm pleased so far.

We've been using Vector for about 20 years and have been satisfied with their services. Customer service is responsive and the service technicians are friendly and helpful. We are not terribly satisfied with the remote panel however, as it lacks many basic functions.

The interaction was very good and the technician was very pleasant and explained everything before he did the job. The service was excellent. He called before he arrived and was very professional. The problem is fixed and I'm satisfied. Thank you.

She was very helpful when we had to obtain a certificate that we actually had the appropriate protection (for insurance purposes). She quickly and politely helped us out. I wanted to take this opportunity to compliment her on her attitude and professionalism.

I chose Vector Security years ago and haven't looked back since then. I call in for service and customer service schedules promptly and the tech shows up on time. Today I had my system upgraded and the tech Don ** was quick and thorough with both the install and showing me how to use the system. Thank you Vector Security and Don **.

I originally chose Vector Security because of its rating with the BBB. I am so satisfied with the service and interactions with all of the personnel that I have recommended Vector to everyone that ask me for a good company to use!

I opted for Vector Security because of a personal friend that's an employee. I see how well he represents the company and how he cares about his customers. If all employees offer the same level of service then the company is nothing short of the best.

Steve was very courteous. He was very patient, very knowledgeable, have all the tools needed. Didn't take that much time out of our schedule this evening. We would ask for Steve the next time we have any problems with the alarm system.

I'm very dissatisfied with the service with Vector. They charge me $140 for the month and it doesn't make sense why. I've tried to resolve the issue on several occasions and unsuccessful. I will be reporting Vector to the Better Business Bureau.

We have been with the Vector since it was renamed from American Alert. The service and response has been very good. The alarm system was original and installed 25 years ago by us but has been troublesome over the last few years with false alarm drops so I upgraded devices and panel to hopefully eliminate any further issues.

I love you guys. Always on time. Always take care of my needs. I can't say enough about you all. I would tell my friends and family about you. Service is top notch. Central station is on point when it comes to contacting me in an emergency. I feel so safe. I owe it to you.

Tina no I are very happy with our new security system. Love the features, Iike the doorbell. I can see who is at the door when doorbell is rang. Mike did an outstanding job showing us the features, using the APP. I am very happy with our new system... Jeff the Salesman provided us with the features we needed.

Daughters are customers. Everyone we have interacted with has been excellent! From Matt the rep., to Ida from the home office, and Nick the install technician, each one were very informative, courteous, and patient in answering all of our questions. They truly understand the meaning of customer service! 5 stars doesn't seem to be enough.

Vector Security staff was extremely friendly and helpful. They addressed all of our concerns and questions with detail and assurance. We feel very safe and confident in our new system. I would definitely recommend my technician to another family, he was extremely helpful and friendly.

Today's installation with Ian was great. Ian was professional, knowledgeable and considerate to my home. Once I open the door. Typically when service techs come to my home, I ask them to use shoe covers or remove their shoes. Ian had his shoe covers in the head and ready to work. The installation was cleaning and neat. Once he finished, he showed my wife and I how to use the system and cleared up confusion that we had about how we would be contacted by Vector.

There was a problem with a panel and sensors. It was easy to schedule an appointment, the technician arrived on time, was very professional, he fixed all settings for both security panels. The technician fixed the sensors and explained how to do the adjustments for the future.

I have been with Vector Security for almost fifteen years. I would recommend them to a friend or family member. If I have a service problem they come and fix it right away. They are a good company to do business with.

Had to replace a door in our garage - had no idea tampering with camper would go off when alarm was not set in house - learned something new. Had to get adjustment made to new door alarm. Service performed to correct issue - very impressed with technicians service and professionalism.

We bought a new house 2 years ago. Someone did research and found that Vector could service the system that was currently in the house. So we called and set up appoint. Jay ** Is the technician that came out. He was GREAT. Very patient with our many questions. Explained everything very well. We have had him out a few more times for some adjustments and things and we will always request Jay. I even waited on extra day to get him instead of someone else. I have a family member that uses Vector now and will also always request Jay. Very Pleasant to work with him.

This is my second system with Vector Security, and I couldn't be happier. I dealt with Tony ** in advance of moving into my new home. He arranged for the technician Jay to come to my new home before we closed to evaluate my needs for the new system. The whole process was extremely easy and seamless. I have dealt with Jay plenty of times with my old home and was very happy to know that he was going to be the one installing my new system. He is very professional and extremely knowledgeable on the equipment being installed. He has always been very polite, on time, and professional. The pricing couldn't be beat! I am very satisfied with my decision to have Jay install another Vector Security system in my new home!

Outstanding service! The installation went very well in a complicated job. The tech was very good at making the install and keeping the work area clean. Also did an amazing job explaining how everything works. I recommend VERY highly. Great technology!

Ed and Todd were very quick and explained a lot to me. They add the shop system to the home system on my Vector Security which is a nice feature to have. I tell everyone that I know about Vector Security and how nice everyone is that works for them.

We chose Vector because of a referral. We found the sales reps very good, and they installed our systems well and explained everything very well. We asked them to set it up for automatic payment. We received a notification from Vector that our first payment went through successfully. I looked at my Wells Fargo account, and it had not gone through. After that, the nightmare began. I have talked with numerous people at Vector to try to resolve it. I think the wrong account information was initially input, but there wasn't any way of checking that. All information had to be deleted and re-input (many times), and it still said that my information had been deleted, and there was not any new information set up.

I requested an alarm certificate for a customer's insurance policy from Agata. It was sent very quickly and she followed up with a call. A fast reply from Agata that surprised me in a positive way. Thank you and keep it up.

Technician did a great job in troubleshooting and repairing the trouble. Was on time and very professional - very satisfied with his work and technical skills. Very polite and nice to work with. Also took care of our stuff and enjoyed the dog which was very nice of him - he didn't have do that but we appreciated that. Would use him again.

I've had Vector Security since I purchased my house and decided to up my game with cameras. The clarity is AMAZING!! Technician was flawless and thoroughly explained the download options for my phone and walked through switching views as well as the option to install additional cameras.

Staff was informative and very helpful. I am very pleased with today's service and the tech who helped fix our doorbell camera. The camera had been acting up for the past few days, and because we are going away on vacation in the next few days. Vector was able to come out to our home today to help restore our service. We now have the assurance we needed to feel that our home will be safe while we are away on vacation. We greatly appreciate the speedy service that was done today.

My home I moved into has Vector Security. So far it has been a pleasant. Everyone I have talked to in the Vector Security office has been extremely nice and professional. The tech Roger was excellent very friendly. He was patient took time to fix some issues with our windows. I liked the way he walked me around showed me everything he did, just was a awesome experience. Cannot say enough good things about the tech. Again very please.

I chose Vector because they are very good business and easy to work with. They do great work and will recommend them to anyone. They are professionals at what they do. I will always use them for any security needs I have.

I would like to share my experience with Vector Security customer service which is very great especially April **. She helps me a lot to resolve the issue with my alarm batteries and they are so quick in response. Thanks.

We first heard about VECTOR at a business expo and were impressed it was located near us - not like our then current security company. We have been very pleased with the technician, upkeep, response, etc. of VECTOR. We would definitely refer this company to anyone.

Jessica went above and beyond, got help thru a supervisor to take care of my problem regarding a bill $400 after contract had been canceled. I had spoken with two other reps prior and they couldn't help me. I have been a client for 10 years and glad that bill was voided.

Today's point of service was to address a battery issue in one of my locks. Oral was very helpful and I appreciated him answering all of the additional questions in addition to what the original service call was for. He was also very patient and walked me through several items related to my system to help me adjust. Awesome experience!

Great experience in the past friendly service. Technicians are always helpful. And always knowledgeable. Their service is fast the few times we've had to use them for emergencies as well. We've recommended to family members who have called as well. They upgraded us this year with no problems and customer service was great. Thank you for being above reproach.

Great service, very professional, equally matched all deals. Very happy they both were very helpful in showing how to use door lock. Also installer was very patient in wait for me to get on site. He also was helpful in programming codes for door.

I was unable to save or retrieve video footage from our security cameras. Dave ** walked me through the process including the download for the video viewer I was missing and made sure I was able to retrieve and view the files I needed to save.

I chose Vector Security upon the recommendation of a friend who is a Vector Home Security customer. We recently had a service call performed by "Jared" to install 2 new heat detectors and the Amazon Echo Dot. Jared was very professional, arrived on time, and was extremely knowledgeable on all aspects of the home security system. Jared answered our many questions, since we are new Vector Security customers. I would like to commend Jared for his excellent service and would welcome him to service our account in the future. Thank you!

Installation went extremely well. Technician was very knowledgeable and explained the entire system in an easy manner. Have been a customer for a number of years and decided to do an upgrade. The new system is a big improvement over the last system.

We have had Vector for over 22 years and have been very happy with their service. We had Vector out today to upgrade our system to cellular so that we can control our alarm and thermostats from our home in Florida. Mike was great and was very helpful and knowledgeable of the products he was installing for us.

I have tried to cancel for months... Called many times... rd I would receive a call. Finally did. He sent me an email with instructions. Did all that. Sent to his email which is not correct. Has been sent back to me. HELP. I need someone to call me **. This last email was from David **.

We originally chose Vector because they promised us good customer service, prompt service, and a TV when signing up. With that said, we have been experiencing the exact opposite. Customer service has been not been friendly or accommodating to our needs. The amount we are paying for this system is not worth. When the service techs come out they have been the only good thing. They are friendly, helpful, and caring. They seem to adjust or try to fix any problems with the company. As a family, we just feel that we got duped by the company and the only satisfying thing are the service techs.

Very pleased with the the system they installed. We have added to it and now are looking to expand it even further. All of the people are very nice and helpful. My experience with my salesman Tod was and continues to be great. Highly recommend.

We have had Vector in our home and business for several years. They have done CCTV for our business in several locations that we can monitor for a central location which gives us peace of mind. The security is great for monitoring our home and business. Very knowledgeable technicians regarding solving any problems that may arise.

I chose Vector Security because my brother is a sales rep. I was pleasantly surprised with how well they trained him in a quick amount of time. Chuck was my installer and he did a fabulous job explaining everything. The install was quick and easy. Very neat and clean. I am very satisfied with my experience and would recommend it to anyone.

We've been with Cain/Vector so long I don't recall why we first chose you. Service today was prompt and professional. Tommy ** answered all my questions and quickly made the repair. It gives me additional confidence in my Vector system, which has served us well for many years, increasing our safety and peace of mind.

We have a contract with Vector so we use them all the time. The service person came on time and completed the work as expected in a timely way. My only recommendation would be to be able to schedule the service more quickly as we had to wait 5-6 days before they came out. Thank you for the service.

We chose Vector because my Daughter had your security system in their home when it was built. We have been a customer for five years. The service is very good. We are notified by central station when there is a problem. We like the phone app because it lets us know when there are problems. The service technicians are very helpful when they are here.

Hugh was very polite and neat. He helped us on using the alarm and also sold us extra security. I would tell friends about you. Thank you for sending Hugh. If I need service in the future I would want Hugh to come out.

Vector has a good name in the industry. Jerry ** was very helpful in helping me choose cameras. Chuck did the installation. He was super! I appreciate the time spent by Jerry and Chuck. They are awesome.

Great customer service. Getting prompt reply is the best. Thank you April! No hassle and great customer service. I'm very satisfied. It's nice to get in touch with someone right away when you needed help. Thank you for assisting with my request. I appreciate it.

Very satisfied with the system and service, easy to learn and handle, great working system, friendly to use. Thanks to Jeff for coming out to the home and introducing us to Vector Security! Previous Comcast security was not reliable but Jeff helped us find a reliable company we can depend on!

We are having our old system upgraded. The installation of the new system was fine. The tech showed up on time and ready to work. He explained what we was getting and promptly began to work. When he was done he went through the online service and explained all the extras that was available to us.

John was very helpful today. He found programming errors that installer made and fixed them. Walked around house and found security issue with the install and offered to move and install glass break detectors. I found the new glass break was reasonable priced. John was very polite and I would recommend him to anybody.

With so many positive ratings and referrals, I'm glad Vector Security will be providing myself and my family the protection services we needed to feel safe and reassured in our home. The staff was so friendly and courteous and would highly recommend them to anyone in need of protection services.

Used Bayou security for years. Interviewed Paul ** and was so impressed with him that I signed up immediately. Canceled appointments with other companies. Have been impressed with the monitoring by your company. Hope to continue association on the future.

Vector was offered to me when I first purchased home sixteen years ago. All of my interactions with the staff and the technicians have been professional. I am very please. Vector was offered to me when I first purchased home. I have been very pleased with the service, the technicians and staff are always very helpful and professional. I would highly recommend this company to others.

Vector has overall been responsive since we have been customers. Tommy is a smart technician who has worked on our house before and I would request him again. The only negative I have is that it took forever to connect with someone on the phone. The hold time was way too long!

We have used Vector for years and have been happy with this company. Wayne is the tech who came today to inspect our system - he was very thorough and professional and, more importantly even, was congenial and polite. I was so pleased with his work that I have asked for his business card so that we may call open him again when necessary.

Installation was quick and thorough. The installer was on time and very professional. He explained the security system in layman terms. I would definitely recommend Vector to others. The installer was great, informative, and it was no pressure to buy other things that the company offers.

Vector purchased our previous security company. We have been extremely happy with the quality of the service provided by Vector - monitoring service is very professional. Staff follow through as promised, which is great. Service department is outstanding. Personnel are extremely knowledgeable, efficient and professional. We have been very impressed with Vector.

We have been customers of Vector for almost 20 years. We have been happy with the service. When we have needed service, the technicians have been professional. The most recent service was to check the system. The technician thoroughly tested the system. He was professional at all times.

I recently had someone try to break into our home. I reviewed Vector Security and ADT. Vector had the best bang for the buck. The salesman (KEVIN) seemed to know more than the others that we’re here. STEVE did an awesome job installing and made me very comfortable with everything. No complaints in any area of my experience thus far. Thank you.

Tech was awesome, very knowledgeable and worked well with me to get app on phone and showed me how it worked. Job was well installed. He was very polite and help us a lot with the system. I would recommend Vector to other people and family members.

We have Vector Security at our current house and are very happy with the service. So now that we will be moving, we called about a new modern mobile system. After talking with your representative at the new house we were happy to continue with your company.

I have been a Vector customer for over 12 years. First I was in Warren, Ohio and now I'm in Arlington, Massachusetts. I had a wonderful experiences with Jessica ** who is at the Wilkes-Barre Center. She provided me with a great deal of professional support with a lot of patience and understanding. She is very knowledgeable in multiple aspects of account management as well as Administration. Jessica was extremely thorough and spoke succinctly with knowledge and accuracy. I really appreciate the time she spent with me to go over any and all questions I had including some unresolved issues which she said she would follow up with and contact me shortly.

Vector was referred to me by a friend. My interactions with the gentleman from Vector today via phone were helpful and handled professionally. I was able To login to the vector website, change my password and Update my profile online.

Vector is always responsive to our needs. Frank is an asset to the company as well as the customer, in that he knows our needs and addresses them efficiently applying his vast experience and knowledge. We have worked with him for many years and hope to continue for many more.

Vector Security came with my new house. I was very satisfied with the installation of the security system. I also want to tell you that Agata ** was beyond wonderful in explaining to me how I would get my certificate for my insurance company. She was very personable and went through each step that I had to complete.

Vector Security is a reliable company that provides prompt and courteous service. The service techs are professional and explain what the problem is and what is being done to resolve the issue. I am very satisfied with this company handling the security services for my home.

I am very pleased with the service with vector. I had a oil stove which failed and the alarm went off and the service called me at work and dispatched the fire dept which saved major damage to my home. Also helped me set up my remote for another family member if I was not available. Thanks.

My mother has been with the company before it was Vector. The service has been A+ from the start. We've had multiple companies solicit their services over the years but would never change companies. You get what you pay for and it's hard to find quality service. We highly recommend Vector Security!

Ed and Todd were on time today to install this security system for me. I really like the fact that I can have multiple accounts linked together on the app itself. I think this new system is very neat since I can have everything wireless.

I chose Vector because they've been in business for a very long time. Because of that I figured they must be a very reputable company. I also thought the price was not bad in comparison with the value I receive. The Technician Bill was very polite, he took his time to make sure the job was done right.

Builder used Vector. Staff was very knowledgeable. She explained what the product offered very well. Now I need to make some final decisions on my end. I hope to reach back out to Vector within the next week or so with my final decision.

My daughter and son-in-law have Vector and recommended that I switch to Vector. The other system went way up in price. The installation went smoothly. My complaint is that when I was away my alarm went off twice but Vector did not call the name I had on contact list. We think the problem was due to severe weather in the area.

Use Vector at other location, have been very satisfied with service. Everyone is extremely professional. Always prompt and courteous and able to explain how system works. Would absolutely refer to friends and business associates, and neighbors. Always provide excellent service.

System was present. The system was here at the time we purchased the home. Technician that came out quoting job was very good. She did a good job explaining things. The install was smooth and professional. The price was right.

This was an add-on to my existing Vector system. The tech was very efficient and professional and arrived on time. His work was neat. It was a pleasure working with him. He added two carbon detectors and mounted them as the manual described.

The technician was very professional and informative, making sure to inform me of processes along the way. The technician made to test all the equipment, thus making sure everything is in working, functional order. I am fully satisfied now knowing that our alarm is fully functional and able to do its job and we can now rest easy at night, knowing we are protected.

Mike showed up during the time window that we were promised. He was very proficient throughout the entire install. He was very thorough with my wife and I when it came time to doing the demo. He suggested installing a remote thermostat for us to control our HVAC from our home in Hurlock. We have been very pleased with Vector service and their central station response time.

The technician was excellent and was very knowledgeable about the system in which he installed. He was very nice and patient with the boxes and other things in his way. He took time to show my husband and I how to use the equipment and even helped us download the app.

Both Ben and Chuck were extremely knowledgeable and professional. The work was done to my expectations. Chuck was very courteous and completed the work very quickly. I feel very comfortable with both men and would recommend Vector Security to my friends and family.

New Installation - We were referred to Vector by our neighbor after having to part ways with Alarm Force. We have heard wonderful things about your company and hope to have a much better experience than what we had with Alarm Force. Thank you for the excellent customer service so far.

I am a long-time Vector customer, I recently decided to eliminate my telephone line and contacted Vector Security to find out what I needed to do to keep my system working. The sales rep was very knowledgeable and easy to work with and let me know what I need to do. The installation technician was superior, efficient and knowledgeable. Got me up and running in no time. Can't be more happy. Thank you.

Derek was so helpful today. He upgraded my system so I don't need to use landline phone anymore. He explained to me that it was a better option and I can do a lot more with it. Vector has been great. I messed up by not calling them ahead of time. But they fixed it.

Two recent system activations. The technician checked entire system, replaced one sensor and batteries. Tested entire system to ensure everything was functioning properly. Johnston was thorough and courteous. Very professional service. Will recommend Vector to anyone interested in an alarm system.

We recently had a military inspector here at our warehouse and because we are not given a copy of the report that is required from your service tech, we had to call into your office and was not able to speak to anyone after being on hold for over 15 minutes. We were told that we could only e-mail your office. Unacceptable! We need to have the reports when they are due and be able to speak with someone when we call!

Happy with the service. Would recommend Vector Security to my neighbors and friends, and family. Everyone, from service to the operators answering the phone, everyone is very helpful and kind. We have been using Vector Security for over 25 years and plan on using them for another 25 years.

I chose Vector Security because a family member uses Vector and they have been satisfied. After speaking with your salesman Dan, I decided that Vector may suit my needs as well. My only hesitation so far has been the amount of time it took to be contacted to install and the serviceman was 45 minutes late with no phone call. Dan had called to check on the installation and called to see what the delay was.

I purchased Vector Security for my mom after someone broke into her house. We have been pleased with the service. I decided to switch from ADT and have Vector Security installed in my home because ADT continues to increase rates with no additional service.

Vector has been my alarm for years. My wife and I enjoy knowing that our home is secure when we are away. Today I spoke with the guy that came to service our equipment about upgrading our system. He was very knowledgeable and gave me a lot of info. I will be upgrading soon so I can control my system from my phone. Vector is great... thanks!

I continue to have great interactions with Vector staff. This is my second service call with AJ, and he is always professional, kind, and courteous. I would recommend Vector to anyone looking for a company to help them feel safe in their homes at a very reasonable price.

I have had Vector since 1997 and am very happy with its products and service. The response time is excellent. The technicians were very knowledgeable about the equipment and was able to explain each application in detail. More important is they were able to answer my very question and had much patience with me. My installation was very defined and the detail I witnessed was extraordinaire. You should be proud my Vector installers, Peter ** and Darius ** were exceptional.

The tech that came to my service call was great. The next time I need any service I'm going to ask for him. He was very confident with what he was doing. If all your techs were like this your company would be #1. Please pass this along to Tony.

Quality, reliability, performance, price all made selection of the Vector a easy choice. Many companies say they can provide this level of service, but most fall short. My experience with the service department, installation team to central station monitoring station has been a wonderful experience.

I have been very happy with the service and the customer service. They have always been very prompt in calling if there is A problem. The service people have been very helpful and friendly. I sure do miss Debbie. She was always helpful and pleasant. So far Vector has been a good choice for me. Tim seems to get along with customers well. He likes my dog.