Vector Security Reviews

The system we had for 17 years was outdated and cause us problem. We contacted the company to get a check up and they recommended that we change to a more updated situation that suit us better in 2017. We were very happy with all the people along the way that got us up and going again to keep up with the technical world we live in.

The previous security reps were dishonest and pushy. I felt like Vector was honest upfront, prompt on scheduled appt, and professional. Additionally I wanted a Security system that would provide my family with the necessary means to keep them protected and our valuables.

I have had Vector since 2011 and have been very satisfied with the service I have received. I called this morning with a low battery on my main panel and I expressed to Mike that I was leaving tomorrow for a few days and it was important that I get it repaired before I left. He spoke with his supervisor and was able to accommodate me same day. While he was here Mike also added on additional sensors to my windows to make me feel more secure and give me a better peace of mind while I was away.

Vector was already installed by previous owners. We decided to keep it. Great company with great customer service. Luckily we have not had to use them for any emergencies, but feel confident if we had to do so. We recently had them install 2 exterior cameras due to some vandalism in our area. Again, great service.

All of our pawn shops use Vector service. This location originally had AT&T. We had a break in and they didn't send anyone out to fix the system for 3 weeks. When they finally came out they didn't have the parts to fix it. We called Vector and you were out the same day and had us back up and running. With this type of business we can't afford to go without a security system. Vector provides the type of service we need.

Our installer, Chris was on time, dressed well, knowledgeable, efficient, and customer friendly. We feel that we can operate our upgraded system and app with confidence and have resources to aid our performance. Thanks Chris! 5 stars.

The Vector service Technician was on time and knowledgeable about the problem we were experiencing. He did his troubleshooting efficiently and effectively and was very pleasant while working. I would recommend Vector to everyone as they always respond quickly to make sure my home is safe.

Agata ** was very helpful. Offered quick assistance on getting me the Alarm Certificate. Very important that we had it - Insurance Company was going to remove discount credits. Since I received the certificate as quickly as I did - the credits remained on policy. Thank you Kindly.

Builder chose the alarm company when he built my house. I have used the company for eleven years. It was called something else and now Vector Security Systems. I am very satisfied with the service I receive and the price is reasonable I guess.

Great Value for top quality service! Friendly technicians and salesman, they didn't seem to push anything and were informative throughout the whole experience! The new security system great and I love the phone app integration! Hopefully I’ll never need to use the system but it I feel safe knowing Vector is protecting my business.

New installation went very well at new home. Used Vector at our previous home and was very satisfied. Somewhat disappointed about how new system does not allow delay override, but can still use mobile app to arm away with motion sensors at night.

The tech that installed our cellular alarm system was very personable and polite. He was also very helpful in explaining and demonstrating all aspects of the new system. He also helped identify a problem with my gas water heater in the attic and after it was examined by a professional plumber, it was recommended that it be replace due to the potential hazard... which we did.

I went with newer security system. The installer, Jay **, did an excellent job. He was very knowledgeable and polite. Ida was very pleasant to talk to when I spoke with her regarding my concerns. I would recommend this system to family and friends.

Used them in the past and wanted to continue to use them. Installer was very helpful and efficient. Would recommend to others use Vector as well. Saturday appointments is helpful and convenient for people working during the workweek. :)

Been with your company for about 5 years and have been very happy with your support and overall service. Hopefully the call wait will be quicker once your acquisition over the new company settles in or you get more phone support.

Upgrade - All went well. Nick took his time to explain what we were doing and was patient with working with getting things set on the computer and phone. Getting this set up took a while, but everything has worked out.

The technician was very well educated able to reinstall a very complicated system. I felt very satisfied with my experience and feel very safe in my home. I would recommend Vector to any of my family or friends. Thank you for your time and hard work.

I really like this company for my security needs. Had my system installed ten years ago and also do monitoring thru Vector. Every time I need service they are always on the ball, even just to get my smoke detector batteries changed.

I just want to say what a great company. They have met my every need plus more. The guy that is here now fixed my system with no problems and he interested me in getting cameras. Once I talk it over with my wife we will definitely give him a call to install cameras.

John is a very good technician. He knows what he is doing. I told John I was going on vacation and I have a dog sitter that will be taking care of dogs, but I was worried because I wouldn't know if the dog sitter would be coming in every day. That's when John told me about the interactive part of them alarm.com. So he set me up right there and then.

Michelle did a great job of explaining everything. If she didn't know she quickly found out the answer. I have had several questions and concerns and Michelle made sure my questions were answered. The only issues I had was with the installation. He wasn't very professional. He was late and used foul language.

Chose Vector since we already use their swipe cards svcs in our Bldg currently. Easier to deal with one security company. Quote was most reasonable out of all quotes received for installations required. John was professional and explained everything he was doing. He cleaned up after himself. He went the extra mile and muffled the buzzer by the receptionist desk, and we greatly appreciated this.

Very satisfied with the service tech James **. He called when he was on the way to my home like I requested. He went to work after he explained what he was going to do. He actually helped me take my laundry upstairs. Based on Mr ** performance I would highly recommend Vector Security. James highly deserves to be compensated for going above and beyond. He also checked other sensors were mounted securely.

I wanted to follow up with you and let you know the install of the new system went great. Mike ** did a great job explaining the options available and Ricky did a phenomenal job installing the equipment and demoing the features we purchased. Thanks again for the help. We are happy with the product.

We purchased Vector from a salesman that came to our house. He was very friendly and gave us good options. All of the Vector reps that we've spoken to have been wonderful. Our service today was perfect. The rep fixed all of our troubles and found additional troubles we didn't know about. He was professional and gave great service. We highly recommend Vector. Always a job well done!

I have had Vector Security in this home eight years. We use Vector Security in several homes we own. We are satisfied with the service. Installation and service are very good and knowledgeable. Technicians are easy to get along with when they come to my home.

We needed to have someone come out and take a look at a lock that became loose on us as well as a couple of lights that were not working properly. The service technician arrived on time and was very polite and knowledgeable. He quickly fixed the lock and determined the problem with the lights that were not working properly. Follow-up visit was scheduled immediately for the lights. We were very satisfied with the overall service from Vector. The only reason we would not give 5 stars for installation is because they were not able to install the lights because equipment was not on the truck.

My system was moved from one address to another and after multiple attempts to get the address on file changed I finally gave up. Today I had the fire dept banging on my door for a "fire" on the 2nd Floor when I have no fire detectors installed with the Vector system at the new location. Although all of the customer service reps have been very understanding and polite I am asking for my contract to be cancelled. For several months now I have paid Vector for service they were not providing and should no longer be obligated to a contract that Vector is obviously not obligated to. Had I not been home today the Fire Dept. would have undoubtedly broke my door or window to gain entry and investigate a "fire" that was most likely generated by an alarm at another address.

I have been trying to call for 2 days local customer care number - 800-688-0150 - and only thing I get is a recording to please wait for the next available customer care. I have been waiting on the phone for 30 min. each time. I finally decided to send online request for service. I am very disappointed with the service.

Old system had obsolete parts that needed replaced. Rick ** thoroughly benefit of upgrading and the reason to have the service plan. The installer was punctual, polite, capable and efficient. Patiently explained the new system and its functions. I will recommend Rick and Greg not to anyone who might need a security system.

Company is very reliable and efficient. I've always had good service and been notified immediately when the alarm goes off. I would definitely recommend to a friend. I've never had a problem with the system.

Clean and neat and cleaned up after was done. Had to delete 2 key fobs and add 2 key fobs to the system. Checked the system performance and made sure it performed as it should. Explained the key fob use.

My experience with Vector Security Monitoring Systems has provided me with knowing that my house is secure and that if anything ever did happen that Vector would be there. The alarm system was installed by a professional who took time to explain everything to me.

Kevin was very good. Help us with the app for the cameras and the mgr helped us with the alarm system and explained the cell unit for the alarm system. Very pleased with the whole system alarm and cameras. Thank you Very much.

I initially had American Alert installed 10 years ago. Vector took over American Alert several years ago. Over the years, I have experienced great service from Vector. I have continually expanded my system to meet my changing needs. I continue to be happy with both my system and the service Vector provides. I would highly recommend Vector to family and friends. They provide peace of mind for any homeowner.

Our builder suggested Vector and until now, we have not had a fully functional system. Donald came in today and worked on this for quite some time to ensure that everything was properly configured and working. Thank you for making sure we got the appropriate help to resolve our issues!!

I researched security systems after our house was burglarized and Vector's online rating were very high. My MIL also had Vector security for many yrs and never had a problem. The rep was awesome and made time for us immediately as well and making time for the install within a couple of days. So far we have been very happy with our results. We are adding sensors in our kitchen as we both (rep and us) forgot to order them. I would and have recommended Vector to friends and family.

Jimmy with Vector was great but everyone else was not. No one knew what was going on. Trying to get someone out to our home for installation took forever and multiple attempts. We were very unsatisfied with this process, what should have been seamless was miserable. If our HOA didn't use Vector for security we would definitely not use this company simply because of the difficulty with finding people that know what they are doing/job.

I have had the pleasure of working with Delores (Dee Dee) ** for several years now. She has ALWAYS been courteous and always willing to help us with any issue that may arise. So pleased our company made the switch TO VECTOR.

I was referred to Vector Security by my brother Thomas **. I was impressed by the sales rep and the technician that came to install my system. Your system seems to be easy to use and learn. Would recommend to friends or family.

The installer was professional, timely and informative. He came before the scheduled time which helped my day! The gal on the phone was professional and quickly sent the certificate to me by email. Vector Security has a professional staff on all accounts. It is really appreciated.

Installers were very professional and knowledgeable. They were able to fully explain the system to my satisfaction. They are an excellent representation for Vector Security. They worked tirelessly and got the job done! I would recommend Vector Security to neighbors, friends, and coworkers.

Agata ** is always so helpful. Excellent job all of the time. Would recommend to anyone. She always gets back to us within one business day with positive feedback. She is one person Botanica Lakes HOA can always count on. I'd like to thank Agata for always helping our Association out.

Vector was recommended to us and we have been very happy with their quick response and their customer service. Whenever we have had Vector come out for a problem they are always professional, prompt, and courteous. We have recommended Vector to our friends and family. Excellent rating from us.

Chris was on time, professional and informative. He was very helpful in getting my home a business accounts linked together. He really took the time to explain the system and the way the accounts merged together. I would recommend Vector to friends and family.

Meji was, like all the technicians I've dealt with, very professional and knowledgeable. He called ahead, was prompt, and very helpful. In addition, the service personnel we talked to about the problem were very helpful; one even texted a picture of a plug we were trying to find. Thank you.

John seem to be a very nice guy, very knowledgeable in the security system. He gave me some options to improve my security at the store/apartment. Smoke I will think about but the camera system is way out of my price range right now.

I just wanted to give a 5 star to the technician, John **, that installed my cameras on Friday, 8/18/17. He was very nice, clean, and thorough, explained everything and was helpful showing me how to access on my computer and phone. He gave me a card to go to website to do a survey, but, it said there was problems with that site. I recommend that man get a raise or at-a-boy.

Just wanna say thank you to Vector Security for helping us out. Just had a system install and had some problems with app and system. Anthony a tech from Vector help us out. He worked and worked on system to all was right. Thank you for your speedy fix.

I left ADT because of the price. Vector price is better for my needs. They service is always stellar. The guy came today for one problem and ended up checking my entire system. I've already recommended Vector to all of my friends and family.

Vector came with the house when it was built in 2006, the problem for today's service began on 15 Aug 2017 and it took a long time to get a serviceman to the house on 22 AUG. The technician was very professional and an excellent job in diagnosing the problem which required replacement of the smoke detector. I'm very pleased with his performance.

Agata ** was very helpful with a request for an alarm certificate. She was very accommodating and efficient with my request. She made the situation very easy and seamless. Hopefully all of your associates are as pleasant and skilled in their work.

We have been Vector Security Customers since 2000. We are happy with them and the service. We always get a call when something is wrong with the system and the response time is fast. The service dept is always helpful when it is needed and prompt.

When I moved into my house Vector Security had already had one of their alarms installed. The service technicians are always on time. When there is an alarm activation the monitoring center always calls very fast. I am very happy with Vector's service.

She is so pleasant to speak to, and always efficient and courteous. KEEP IT UP! Can always count on being treated with respect. For the most part, I can say this about almost all of the people I've spoke to at Vector.

When I moved into my house several years ago, I was looking for an alarm company I could trust. I noticed many of the Vector Security yard signs among my new neighbors so I decided to give Vector a call. Since choosing Vector, they have always had consistent service.

I like the talking feature, every time the alarm goes off they call to make sure everything is alright. My whole community has Vector. The technician was very nice, friendly and helpful with explaining the problem. I am truly pleased with the service I got from the technician. I would recommend Vector to my family and friends.

I chose Vector Security because they serviced my old house. We had a few challenges during set up, but I was happy with how professional Vector Security was at the end. Their Tech or installer, Steven, was AMAZING! He was courteous, patient, and never gave up with the challenge! Thank you!

We chose Vector Security for our second home as we have had them in our primary home for over 26 years. Vector’s response to service and alarms has been very quick and professional. With this install the sales rep came out and gave us great information and we decided to use Vector at our beach home. The installer (Mike) was very proficient, cleaned up after himself when he was done, and recommended a few add-ons. Would recommend Vector to our friends and family.

About a month ago we were on vacation and we got a phone call that someone ringing the door bell at midnight. We were far away not knowing what is going out with our house. That night we decided to get a security system. We heard about Vector Security from family members that have Vector. Everyone that we came in contact with from the company have been wonderful, polite and professional. They have explained how the system works and what they have to offer. Now I can go to sleep and leave for vacation without any worries knowing that my house is secure.

My husband and I chose Vector security due to the service we received from Ben. Ben explained everything that we needed and was willing to help in any way. Ben understood the importance of the alarm system where others tried to sell us two separate systems. Next we met Kevin the installer. Kevin has been fantastic. He is very friendly, prompt, and ensure the work completed is a job that he would want in his own home. I am very pleased with my full experience at Vector and looking forward to our new system.

We've had Vector Security for 8 years and have been pleased. The service gentleman, Tim, was extremely helpful and professional. He answered all our questions and offered to help our understanding of the system. He helped with the downloading of the Vector app on both iPad and iPhone. We appreciate that this call was made a courtesy call.

Very professional... Very nice. Would recommend to my friends. He cleaned up after himself. He was also very friendly. Seems to have very good knowledge of security panel that we have. John has a very good personality and seems very friendly.

I have had the system for three months. My Daughter has Vector Security and set up an appointment. The install technician was very nice. The box is very easy to use. And I like the light that comes on when I Come into the house from the garage.

I am writing to commend Chris ** for exemplary service. Chris is impressive on many levels; during his visit yesterday, Aug. 17th, he demonstrated expertise, sensitivity to my questions, informative information - all of this while demonstrating incredible people skills. It was actually a pleasure to speak with him and feel the confidence that only people like Chris can convey. In a word, I can only hope that Chris will be around a long time to assist me with Vector service.

I was looking for an alarm system. When talking to a friend they recommend Vector Security so I decided to give Vector a call and give them a try. When dealing with Vector's service department, they answer the phone in a timely manner. I receive good service.

I had a great experience with Vector Security today. Chuck was absolutely wonderful during the installation of our new security system. He was very friendly and very knowledgeable. I am also very pleased with the update of the system. I will recommend Vector Security and Chuck to everyone I know!

Service was outstanding. Meji was on time for the appointment. He was also courteous, polite and efficient in his work. He was very knowledgeable and helped me better understand my security system, making the experience quite enjoyable. It was a pleasure to have him servicing my system.

Valencia Pointe Community has chosen a new security company. Therefore we cannot use Vector Security anymore. Thank you for your security for the past few years. We have been very satisfied with your service. Unfortunately the community residents must all use the same company that was chosen for us.

I chose Vector because I was concerned about Service and Professionalism. Since I chose Vector I have been happy with customer service response and professionalism. Customer service always answers the phone and has a good response. The service department also is professional.

We chose Vector Security because the service is great. Vector is always accessible. They are pleasant and courteous. The technicians arrive on time and are neat in appearance, professional and are able to fix the issues I have with my system.

Referred by family. Really nice installer. Very friendly with my wife and myself. I would refer this company to family and friends. If I needed any more work done at my home I would like for the same installer to come back to my home. Thanks for all of your work.

We had a security system. Vector took over the old company. We have been quite satisfied and your company has been responsive when there were problems. The most problems we have had is with the batteries needing to be replaced. And the beeping noise was driving us craziest. Now we have quiet and there is no noise.

Have been a customer of Vector for plus 14 years. Requested an upgrade. Very pleased with both Jeff ** and Mike **. Knowledgeable proficient. Mike clearly knows his trade. He is a very good listener. Intuitive and committed to excellence.

Our sister in law has been employed for many years at Vector. She recommended us to get a security system and there was no question that it was going to be Vector Security. Installation was performed quickly and professionally with no issues. System description was explained thoroughly and visually. Chuck was very courteous with the details of the install.

The installation went very well today. The techs that were assigned to our installation showed up on time and were very friendly and knowledgeable of the system they were installing. I would absolutely recommend Vector Security to friends and relatives.

A nice guy came around 12 years ago and I installed Vector. So far all my interactions have been great... The service is excellent and I have been in a couple of situations where Vector's actions took place very quickly.

We've had some issues with our alarm due to faulty parts, but Vector is always willing to send out a service provider right away, and problems are taken care of. Steve, the service provider who has come to our house multiple times, is thorough and deliberate when he makes adjustments to our system, so we always know that we have the best for us of what Vector has to offer.

I called Vector this morning to get a certificate for a mutual client, and Agatha ** was very helpful in getting the certificate to me right away. I left me with a great experience of the company. Great customer service!!!

I have Vector at my old house. I hope the people who buy it will use Vector also. I will tell them all about Vector and how much I like the system. I had the same one put in my new home and just love it. Everyone is friendly and helpful. Thank you.

All was good with these folks until the sale was complete. After that, and after the departure of my salesman from the company, their sales department was not cooperative in assisting me in buying more equipment. Now, I cannot even get someone to return my call to provide me with a certificate showing I have the coverage. I need this for my homeowners, and their refusal to help will cost me additional premiums. Left multiple voicemails in 2 departments. Before this their service dept was satisfactory.

My home was broken into when I was in Mexico and a friend of mine referred me to Vector. The service rep today was absolutely wonderful, very informative, very knowledgeable. On time and very nice Steve **! Will ask for him in the future!

I am not pleased at all with your company. I too am in the client service business and when you read my details of being stood up you’re going to have to fight to keep me as a customer as your company has broken our service contract of giving any service what so ever. First, let me tell you it takes about 10- 15 minutes for a customer care rep to answer the phone. That is actually worse than Comcast. A plus is so far all your reps have been pleasant and apologetic which is a shame that they have to keep apologizing.

I had been with Vector security for 15 years and been happy with the service. The tech was very patient in resolving the issue with the IQ2 panel and explained the problem and very professional in explaining the issues. A very satisfied customer.

We have had our Vector Security system for years and love it. We recently added several windows and smoke detectors. The process was super easy from the sales department to the installation department. The installer that came out was on time and he did his work quickly and cleaned up the little mess that he did make.

Greg was timely and very professional. He explained how he was installing and the work he had to on and in my house and garage. He also helped understand the new cameras and how the company was wk to increase the speed.

Vector security has historically provided excellent service for our security systems. We were experiencing malfunctions with a motion sector which could have inadvertently allowed access by unauthorized individuals to a secured, sensitive area. Ray was on site a few minutes and had determined the issue and posted 2 potential solutions. Very pleased with service.

Vector Security had the best installation prices, and when comparing apples to apples the best monthly pricing. Rick my sales person was great. The installation person showed up on time and did a very timely and neat installation. The installation tech was very patient with all the chaos in my home on the day of installation.

Outstanding service by your rep Ricardo. He did a great job of retraining me and fixing the system. Ricardo is an asset to your organization. Thanks for sending him. I am glad we chose Vector for both our home and business locations.

This was an upgrade and the technician was superb. Arrived in a timely manner and was very polite. Explained everything very well and stayed much later than planned to add my glass breakage detectors. I now feel very safe and protected in my residence! I am very happy with the services I have received from Vector.

The sensor was missing. When I had the basement renovated they removed it. So the service technician helped me by replacing it. This was well done, thanks so much. The system was here when I moved in so I just kept it.

We have had Vector Security for 10 years and are happy with our experience: installation (June 2007), addition of heat detector, occasional repairs to sensors, etc. Recently, we needed an alarm certificate for our homeowner's insurance and it was done quickly.

Vector Security is very reputable and we have use that for several years. Today we decided to add cameras and a recorder so that we can always see what's going on in our home. The technician, Greg was very knowledgeable and super pleasant. Thank you so much for doing such a good job!

Excellent Service. Lots of patience explaining how system works and how to use it. Gary is very knowledgeable. He has a great sense of humor and took his time to explain how everything works. We even took some notes. Would recommend to others. Thanks Gary!

We have been Vector customers since 1999. The service provided by them is very dependable. We get calls when something goes wrong with the system and explained in detail what the issues are. The technicians are very friendly and helpful and explain everything that has been done when work is completed.

When it came time to choose a security company I wanted to make the right decision, I wanted to get the best service and value for my money. Vector Security was recommended so I decided to give them a try. Vector Security technicians have always been on time. They call when they are on their way which is always helpful. They are also polite.

Had Vector in the previous house so we stayed with you. Service today was prompt, the tech arrived on time and had the new battery in in five minutes, then checked the entire system. I was very satisfied with this visit and won't hesitate to call if there is any other problem.

I am not satisfied with the central vac installation in my new house. There seems to be an issue with the power head, as observed by Bob from Vector in late July when he was at my house for security camera installation. The vac digs into the rug when being pushed forward. Bob said he'd look into it, then so did Chris ** from Vector a week ago, but no one has gotten back to me yet. As it stands, I've invested $4.4k in a central vac installation that I can't use on my rugs, only on my hardwood. Not Happy at all!

Vector alarm has a contract with my community. Had an installation last Friday that went well, super nice and friendly guy installed our system. Today I needed documentations for my insurance and Agata helped me quickly to get what I needed. Very happy with the service so far.

We have been a Vector customer for seven years. We like the peace of mind it brings us when we are at home or away. The panel is very user friendly and that's one of the reasons we chose Vector Security. The service people are friendly and very accommodating. They always make sure things are working correctly.

We have been customers with Vector for over 12 years at this location. We recently had a lightning strike and needed to upgrade our system. Interactions with Chris our salesman and Mike the technician were very good. I was very pleased to see the same staff that we had install/sales from when we had the original system installed. We would recommend a Vector system to our friends and family any day.

Who else would we call for superior service? Vector is simply the best for installation or service. We have used them for more than 30 years and highly recommend them. They are knowledgeable, affordable and very easy to get appointments with.

Vector Security is the system for our complex, and we had it activated in our house in April when we moved in. I called today to receive a certificate of central station monitoring for our records and insurance. Agata ** helped us to get our system registered with a permit from the Palm Beach Sheriff's office. When we emailed her the confirmation she promptly sent the certificate. She was excellent in her help.

I've been with Vector for a long time and feel very secure when we leave our home each day. Your representatives have always been helpful and addressed my needs quickly. Thank you for your continued service. I have recommended you to many people -- especially for handling challenging problems that other services would ignore. Plus you never bug me with marketing calls.

We had a new control module installed yesterday that enables us to partition the basement. Ken ** was the salesperson and he was excellent, as always. The gentleman who did the installation has worked on our house previously and he also was lovely. Overall, our experience with Vector has been very positive and it is these individuals, plus the helpful folks at the alarm center, who have kept us very loyal to Vector for 12 years.

Vector bought Cain which was my provider. I have been pleased with Vector and especially pleased when I have a service tech like Tommy who is knowledgeable and personable. It's very important for Vector to remember that good service is what keeps clients happy.

Recommended by the original seller of the home and have been satisfied with the service. The technicians have always been very polite and courteous. They are never late. The job is always completed to my satisfaction. My questions and concerns are always answered to my understanding and satisfaction. They are dependable.

Awesome! How do you alarm for four years great service but great Technicians. I am pleased with the fast response and Vector's customer service. I have my entire house Done and secured with Vector. My last service Technicians was Bill and Steve and Vrt for thorough and pleasant.

Both the sales and installation were excellent. Very impressed and very pleased so far. Both David in sales and Ernaldo for installation far exceeded my expectations. The quality of the equipment as well as the in-service and ease of use made this a wonderful experience. Using the camera both at the door and inside the house make me feel very secure.

Sales agent came on Sunday! Unusually committed; very thorough! Install went very smooth. Tech went way beyond expectation; very knowledgeable. System very easy to operate. I travel on business regularly and my wife feels far more secure with this system. Other vendors have provided quotes, but Vector's system far exceeded our expectations. We've had 30 years of experience with home security systems in our homes and have been very impressed with Vector.

Renovation of an older house with installation of a new security system, smoke, fire and CO monitors also cameras. We used Vector and Byron ** in our last home and were happy he is still working with Vector. He's friendly trustworthy and knows the practicalities of security systems so his design suggestions are good. He also supervised the installation - walls were open do. It was coordinated with the builders. Excellent overall.

Vector is reliable and the customer service is phenomenal! They have state of the art equipment that ties in with their user friendly app. Our family came back to Vector for ease of use and protection package. Would recommend to friends and family!

I was thinking about having an alarm system installed in my home. A representative from Vector Security knocked on my door and I decided to give Vector a try. One time when my alarm went off, the monitoring center was very prompt. I was pleased to know they were ready to make the call.

We love our new system. Your suggestions were helpful. Thanks again for all your help and the professionalism of George and Eric, it was a pleasure working with you and the rest of the Vector Security team! Thank you very much.

Telephone call seeking help to change time on monitor. Service Representative was very helpful and a pleasure to deal with. He (sorry I forgot his name) got me through the steps quickly, and I was able to write the steps down so I have easy access the next time I have to change the time or date.

I've heard great things. Was referred by my cousin, Leigh **. Everything went well from the salesman that came out for the proposal. To the professional, neat and clean installation. The keypad is easy to use and so is the app! Thank you!

I chose Vector because of their excellent reputation. It was already installed in our house when we bought it. Thank you for your quick attention to any requests I have. Their service department is always very helpful and knowledgeable about the product. They respond very quickly to any emails.

I choose Vector due to my ongoing relationship I have with Mike and we use Vector at our church and are happy with the service we receive there. With my wife and I traveling more these days I wanted to make sure my property was protected while we were away. I recently had an addition put on the house and Mike realized it wasn't protected so we added on extra devices during his visit. I would highly recommend to any of my friends or family.

We have had Vector Security for several years. Needed to add upside cameras for security. Technician very good explained everything. Made sure we were proficient in system before he left. Install went very smoothly and took great care when inside and outside the house. Great person.

We chose Vector when our home was built. We've been customers for over 10 years and have had great service. When we've had alarms the monitoring office contacts us immediately and all of our service needs have been met promptly.

We moved into our house in 1993 and had an alarm system installed by Cain security. When Cain was purchased by Vector the transition was seamless. I plan to continue with Vector as I have no complaints about monitoring or service.

I called to get a certificate emailed to me. My homeowner's periodically wants verification that I have a home security monitoring system with Vector in order to qualify for a homeowner's discount. Laurie **, your customer service rep was very helpful in supplying me with my certificate.

I contacted customer service for a form for home insurance for alarm verification. I was also informed on a request for system test. I was also able to add/delete updated information on emergency contacts and residence access. The customer service was excellent and updated my information along with a system test that needed to be completed since alarm was installed about 10 years ago.

Relatives and friends have Vector and are happy. The main thing I wish was different was the amount of time it takes to get into the app when someone is at the door. Talking to a friend with a different doorbell camera tells me they have the same delay.

Gordon was very professional. He called to say he was on his way. Explained all the work and reinforced my positive experiences with Vector. We are happy we selected your firm and would choose you again. We recommend you to everyone we know. Thank you.

Low battery signal remained on after battery changed. Technician - Bill - was awesome, professional and efficient. He was also very informative discussing additional service options & promotions. We will consider additional services. I was very satisfied with his service and we are satisfied with Vector in general. We will definitely refer our family and friends.

I chose Vector because I have a family member that works for the company. I was very pleased with all staff I encountered. The installation process was quick, staff was on time and very pleasant. I would recommend them to anyone!

I contacted Vector about upgrading my systems. Install came out on time and was professional. He walk me through the app and setup of the notifications on my phone and my wife's phone. I would recommend vector to my friends and family. Thanks.

In May 2014 I signed up for Vector security for my home at **! I have been pleased with you all! Then in May 2017 I called and told them I was moving and wanted to discontinue my service by the end of May! They said ok, my payments are auto draft so I knew I didn't owe anything! The device was got off that month! They have still continued to take out $46.45 each month even as late as yesterday! I have called, NO ONE has bothered to return my messages! I finally called hung up and called continuously the other day and I FINALLY got to talk with a man who put me in contact with a Shelby! NOW SHE TELLS ME IT HAS TO BE to be in writing before they can cancel my service!!! My service was cancelled in May! The only service I have with you is you are taking $46.45 out of my account each month!

I called because I recently received an annual bill and realized my monthly rate had gone up. All questions were answered and I received excellent assistance. I even received a better rate than before I called. I was very pleased with my overall experience and the employee who I spoke to.

I was already a customer when I lived in Bloomfield. I decided to remain with them because I was already contracted but was happy with the service. Was happy with the speed and quality of service today. He explained how to use the service properly and gave me peace of mind!

We chose Vector because they were the company that called 18 years ago when we needed a security company! They have been so great! We feel so well taken care of. They call when they need to and are so nice and friendly as well! The staff are so helpful steering us towards the correct security needs.

I started talking to Marcey from AVSX in early March, probably earlier, about installing cameras with sound in our office. I never got anywhere with her and in mid-March, I called AVSX again and finally got an appointment for someone to come out. It has been a very exhausting experience since. A few examples, I did not get any courtesy calls when they were going to be 3 or 4 hours late, on more than one occasion. There were no follow up calls.

Vector Security has been outstanding. Peter ** was the installer of my new security system. On his way to my house he called to inform about what time to expect him. He was patient, knowledgeable and very professional. He helped set up the interactive Vector Security App on my phone. He made sure that I was very comfortable with operation of my system. I was so impressed with the installation, I even referred some of my friends and family members to Vector Security.

They are fast, easy to talk to, very nice people who care about their service, always on time. I also love the way they make you feel safe away on time. Doing a great good keeping the world as a great and safer place. Thanks so much for all you guys do.

The Vector tech arrived on time and was very helpful with the installation and instructions to assist in operation of our new system and our Amazon Echo Dot. Service was quick and easy. I would recommend to my neighbors and friends.

James ** was our technician today. He has provided service to our home in the past also. James is always very professional and punctual for appointments. His friendly personality, knowledgeable of all questions on technology is a great asset to the Vector reputation. I would highly recommend him to anyone as a top notch business professional. Thank you very much James!

I have had Vector Security for 11 years and I have never had any problems. Recently Bob **, who was my sales representative retired, and I needed to make some changes to my system and the new fellow (Kevin **) who came out was very helpful and friendly. The service technicians are always very friendly too. I am very happy to be with Vector!

Anthony was very knowledgable and wonderful during the service and new panel installation. He is very nice and answered all my questions. I would recommend him and Vector to my friends and family. I really appreciated how great and patient he was during all my questions and concerns.

PROBLEM: System reporting "Front Door Doorbell" failed a remote connectivity test 7:52am 8/8/17. Have had Vector Security service for 4+ years. The end of June we had doorbell and cameras added to our service. For approximately 4 days prior to July 26th, our Vector Security system was reporting a "failed remote connectivity test." Being out of town on business, the only option we had was to call into the Vector Security for tech help. The tech said he rebooted my system to correct itself. It did for several days then failure notices started again. My wife called on August 3rd to arrange an appointment for a tech to come to fix the issue on Aug 4th or 5th when we would be back at home.

We were very pleased with Kevin. The install went well. Kevin helped us with the app multiple times. He was very patient. Helped with apps multiple tabs security in Power video and when we had questions, got a hold of Tech Suport to get us the right answer.

Well, Vector chose me. I moved into my place about 7 years ago and the panel and sensors were already installed by the previous owner. So, I decided to continue to use the same company. I have had a great experience. The service I have includes any repair services I need so I don't have to pay when they come out to me. The representative was friendly, professional and quick. So, I would recommend Vector.

Appointment was readily available in my time frame. Technician was on time and quickly diagnosed the problem. He explained the issue to me (faulty batteries in window sensors) and quickly replaced the batteries. He offered to discuss any upgrades we might need (we are satisfied with our set up). Was very polite in answering all my questions.

Looked on computer and from the time Jeff came all the way through installation everything was perfect. Mike spent the day explaining and reexplaining without any hesitation. Mike's suggestions were perfect and we are so pleased that we picked Vector. I will refer to anyone I know who needs a new alarm with great workers.

I was a customer of Cain and transferred when Vector bought them. I have been very pleased with both service and monitoring and have recommended Vector to friends. I will consider upgrading the system with Vector in the fall to enhance fire protection.

We have in York Pa, very service minded, we also have it at Our office in York, Vector is always available for service and Help. We would also recommend it to our friends and our Customers. Service people are always kind and super helpful.

We chose Vector after meeting with Kevin ** and talking with him. Kevin provided a great first experience with Vector and we have had no complaints or regrets. John came to our home to reset our panel after updating our contract. John was very polite and helpful when answering my questions. Thank you to all of the people involved in providing our Vector service!

Tech was clean and neat. Explained what he was doing. Cleaned his mess up. Wore shoe covers. Was polite. Told me about other services that Vector has. Made sure that I was satisfied with the job he did. Put his cones out. In front and behind van.

I first met Rick ** nearly 20 years ago and he has always represented Vector with the utmost in professionalism and expertise. When it came time to install a new system in my hospital, Rick was the only person who I would entrust with the logistics. The name "Vector" is synonymous with quality and peace-of-mind. Rick is synonymous with a class act.

We choose because of their high quality of service and outstanding customer service. I would like to continue to be a long time customer and hope Vector continues to provide outstanding service to protect my family and keep us safe.