Vector Security Reviews

We wanted to utilize the service that was previously used in the home. We called and everyone was courteous and professional. They answered all our questions and came out when we called for assistance. The technicians were knowledgeable and professional when they came out, to check our system.

We needed old cameras removed and equipment replaced new updated equipment. Techs arrived timely in good fashion and were kind. They did a great installing, the Cameras work great. Techs did a good job of explaining equipment. Satisfied with job, will recommend.

My salesperson Matt ** was very kind and understanding. He was very educational. I had a misunderstanding about the paperwork and he came out the very next morning! I really enjoyed my time talking with Matt, and I was very happy with the pricing. I would recommend Vector Security to anyone.

I've chosen Vector Security, as my community has pre arranged this company to work with. I had a terrific experience with April **. April was courteous, knowledgeable, patient, diligent and she was a good listener, of all the issues I had. Prior to coming across April, I hadn't had a positive experience with Vector, as they didn't convey the options available as a new customer, for example, hooking up the system to the police department, and the file station. No one advised me that a Alarm System Registration was required to operate a fire or alarm. In addition, no explained the on-line process or that this was an option. I also wasn't offered the mobile application to be notified of entry into my home. I knew about it from a neighbor of mine, so I knew to ask for this service, but no one offered it to me.

I have been a Vector Security customer since June of 1997. Anytime we needed service at the premise, the service technician has been timely and able to diagnose and correct any issues that have occurred with the alarm system and camera system. Just to mention the two best technicians to service the system have been Donald and Darrell.

With all the crime these days we wanted to feel more safe. We had our garage broken into and items were stolen. Tod was great and the installation went well. The tech was very knowledgeable and got the job done in 1 day! Great work. We have been a customer for 10 years and love it. Thank you very much.

We have been with Vector since 1995 and have been completely satisfied with the service, installation, and customer service. The only complaint I have if anything is the backlog that Vector had at the time of my add on. I do understand that with any successful business there might be a time where you might need to wait longer than expected but quality work doesn't come by rushing jobs. We would and have recommended Vector to our friends.

The technician was very nice, friendly and professional. He explained what he was doing. He replace batteries to my thermostat and made sure it was function properly. He also remounted my door contact and made sure it would not fall off again by adding double sided tape and glue.

Terry was awesome, came on time, very pleasant to deal with. He showed me how to change the battery, and tested the beam and basement zones. Vector is a great company and I look forward to calling them in the future. Thanks for great service!

Vector acquired our previous security system. Both Jeff and Mike were very thorough and very helpful with all aspects of the work we had done. Very pleased with both of these employees interactions with us. We would recommend Vector to our neighbors and friends.

Vector Security was recommended by a friend. Install was seamless and went well. Technician was very courteous and professional and explained everything of the new system in great detail. We are very pleased with every aspect of our purchase and are glad we made the decision to install a system in our home.

We chose to stay with Vector for our new house, cause we have had a great experience with vector. My tech today called when he was on his way with a time to expect him that was great. He worked well with all the other contractors that was here today and did a great job on my alarm system and cleaned up after himself. Will definitely recommend vector to my friends and family. Thanks!!!

Decided to upgrade my system after 8 years. Great service so far had. I decided to add some of the new features including cameras, the new doorbell, and garage controller. The nicest thing is to have it all on one app, and the techs were great!

We previously had Vector Security at our former home. We have been satisfied with the service and protection capabilities that Vector has provided with a fair price. The employee doing the work was professional and courteous.

Great install. Mike did a great job and was available to answer questions and went beyond his mandate... Love the company and would recommend to anyone. Install was quick and professional and Mike went out of his way to help with troubleshooting network issues.

Recommended by community association management/HOA. I find Vector Security to be extremely customer oriented, very efficient and cost effective. I would highly recommend them to anyone looking for security services. I submitted my information request late one day and it was satisfied the very next morning. I had a similar very satisfactory experience when I had my alarm system checked, reactivated and enhanced with cell service. Very happy.

Vector was used by previous owners and Vector also performed the installation initially. Battery was replaced, detectors were checked. Alarm inside was reconnected when it was found disconnected. Outdoor alarm was verified to be working. Tool shed was checked using man Door and south roll up Door.

Extremely customer oriented, technicians are wonderful, their control center is always available as well as extremely helpful. The customer service person I spoke to was so helpful in accommodating me as well as setting up the appointment on my time frame.

I choose Vector because my friend was a salesman of the system. The installation was successful. I choose a maintenance package which I enjoy. I would not have a home without a security system. I am very pleased with the support that is provided.

We had Vector for my business and have been very happy with service so decided to put in my home as well. My install went very well and the techs we very helpful and knowledgeable at their jobs. They did such a neat and clean job. I'm so happy. They cleaned up after themselves and was a pleasure having at my home today. Thanks.

Master code was missing/deleted from system. Called April ** at office and she was able to check and re-establish our master code in timely manner. April corrected problem quickly and with pleasant manner. It was a pleasure dealing with her.

We have worked with Vector Security for more than 10 years. They have always been professional and responsive. This service call was answered by 2 service professionals who were efficient and expert. They were able to resolve the issue right away.

I chose Vector because of the value and the fact that it was not dependent on my phone line. The system is user friendly and dependable. I had an issue with false alarms because of a malfunctioning alarm on a door. An appointment was set for a service call. The technician arrived on time, introduced himself and showed his identification. He was efficient explaining to me everything he was doing to "fix" the problem. Upon completion, he tested everything and again showed me what he had done. I live alone and I was very comfortable with the technician. After the work was finished... replacing a sensor, and resetting an account number, and checking all points I feel comfortable that I will be safe.

I am pleased with Vector. Derrick came in today to service my system. He found that the old system magnets could be affecting the new system. He removed all old magnets and tested my system. He also explained to me how the doorbell camera works and interested me into getting outdoor cameras.

Much better than major competitor ADT. More responsive to service issues and your folks are knowledgeable and show up ready to do the right job with the right equipment. ADT routinely showed up without the necessary equipment or no equipment at all.

My installation went very smooth. Jeremy was very polite. He explained everything very well. Our salesman was also very nice and knowable of the product. I would recommend Vector to my friends and family if they are ever in the market for a security system.

I chose Vector because of all of the good things I have heard about them. I’m glad I did. The salesman was very informative and really knew what I needed. The install was smooth and the installer Jon was very meticulous in detail and his demonstration of the system. I would highly recommend Vector to anyone who asks.

Why picked Vector due to the professionalism of the sales demo that was rolled out and the fact that the service included lots of nice equipment that was remote accessible. Plus they do service inspections at no charge as a courtesy. Also great is that they call ahead to confirm if the alarm happened by mistake or real deal. Have Vector for over 10yrs and satisfied.

Thirty years ago we chose Nightowl for its value and security. Since Nightowl became Vector we have continued to have good service, both with monitoring and with customer service. Representatives are always, pleasant and respectful. We would recommend Vector to our friends and family.

The service went well. I called last week and got an appointment immediately. The technician arrived early today and went through the entire system helping me prepare for a remodel. He remove old zone and sold me 2 new ones at a fair price. He also replaced my keypad. I really appreciate all that was done... Thanks.

I had a malfunction on an outside door that did not improve after installing new batteries as suggested by your staff. I called for service and the tech arrived a few days later (today). Jeremy ** was very professional and courteous. He called ahead to let me know his arrival time which was appreciated. He quickly determined the problem and replaced the door alarm with a heavier duty model. Made sure everything was working properly and left.

Alarm certificate confirmation - Agatha ** sent the required information to my insurance agent in a timely manner... She was friendly... professional... and genuinely concerned with my request. I am very pleased with the service I received from Vector Security and would recommend Vector Security to family and friends.

Originally I was with Security Associates until they were purchase by Vector Security. I am very pleased with the technician Bill who serviced my alarm. I was pleased to know that our replacement part was covered under warranty. The technician Bill was also on time.

I was very impressed with Chris's professionalism. He worked we quickly and neatly to get my system installed. He took the time to get my door lock installed on my security system which I greatly appreciated. I normally do not like having people working in my house all day but Chris was the exception to the rule. Would recommend to family and friends.

We have been a Vector customer for more than 20 years. We have always had a good experience with the employees of Vector. When we decided to add another section to our home, our Vector rep suggested that we update the existing system as well as add on to the new part. I am glad to be a Vector customer. Thanks for keeping us safe.

Very prompt and efficient replies to my inquiry although it was after an incredibly long wait on hold. The few times I have called in the past have always been extreme wait time on hold. Possibly a call back system so that customer does not need to sit on hold.

Install went well. Sales guy was really nice and helpful. The guy who did the install was very nice and knowledgeable and helpful. Vector Security is a very nice company and they made us feel safer at home.

I met Chris in my business group and was impressed with the company. Needed to update our security and get a better system. Michael updated our system. Added the breaker glass monitor. Did a great job of explaining how the system worked. He helped us set up the phone app on both phones. He was patience and very helpful.

We got Vector from salesman telling us that our current ADT alarm was old and we needed to update it since the one Vector is using was easy and nice looking than the old alarm. It made the switch easy. So far we have been well pleased with the service. The tech that came today name Dexter was very detailed and professional.

We have been a customer for a few years now. Over the years we always felt protected and looked after with our Vector System. Recently had a tech problem and it was resolved effectively and efficiently by our operator known only to us as Michelle. She went far and away above what we feel anyone else we had dealt with so far to attempt to resolve our issue. She was able to help us locate our username so we could access our account. It had been locked out to us because of the recent APPLE update on our iPhone. Fortunately we were able to access our account quickly using only a couple attempts to gain it. Thank you Michelle for all you have done to help us. We feel certain Michelle treats all of her clients the very same professional way. She is a tremendous Ambassador for Vector Security. Thank you Vector for hiring such great folks to represent you. God bless each of you extra good.

Installation for doorbell camera. Installation was fast, easy and the installer was extremely friendly and professional. Explanation on how to use the camera and app were clear and very helpful. I would recommend Vector to friends and family for alarm and camera/security needs.

Was already installed when I purchased the home. I've had the home for five years and have no issues with the service. Decided to upgrade because of the pleasant experience. I called Vector and had a representative come out and speak to me pertaining to the upgraded system, and was pleased with what I heard.

I'm an existing customer and needed service. The representative sent to my house kindly called to let me know when he would arrive. He was friendly, professional, and knowledgeable. I liked that he patiently explained things to me and made me feel very comfortable with the new panel that was installed. I would highly recommend him.

Vector Security was in my area. They were knocking on doors in my neighborhood. I decided to go with Vector. Vector's service has been good. The technicians are on time. Customer service answers the phone and are there when I need them.

Have been using Vector as part of my community for the time I have been living here. Have always had a positive experience with company. The person I spoke to today on the phone was very helpful and polite. She took care of all my needs.

I just recently bought my house 2 months ago and was looking for an alarm company. The previous homeowners had Vector Security so I looked it up and was pleased with the rating. Since I have had the system installed it has been great. I love the service and features Vector offers. Thank you very much!!

Since I have been with Vector Security I have been so very pleased with service. I am especially satisfied with the outstanding service that they provide and competent service. I will be with Vector for very long time.

I already had Vector security so decided to continue with this. Ryan did excellent work. He went through all the functions with us and explained everything. He answered all the questions. I think Vector should give better deal to existing customer when they want to update the system. Have a nice Day!!!!

We apparently had a camera go out and it was a power strip that was replaced at no charge. It was out of warranty but as we just had some new cameras installed they did it at no cost. A good experience.

Steve was extremely helpful and friendly! He provided timely and thorough service. He quickly provided service and then explained other security tools that would be beneficial to our home. We installed another device and it was cheaper than expected thanks to the sale.

Generally had a Vector system from the time we moved in. However that for years ago there was a couple of break-ins in the neighborhood that are they just cut the wires and it was after that that I went to the wireless and that's why I have the system that I have now.

I have had Vector since 2006. They provide excellent service and employees are professional and friendly. This service call was no different and my problem was corrected immediately. The technician also took time to explain what he was doing and then checked the entire system. Great job and much appreciated.

Salesperson, Colleen and install by Howard was very professional. Service install and instruction was professional. All services were performed in a workmanlike manner. Would recommend to a friend to employ same services. All service and instruction was performed as noted.

My friend Brenda ** is an employee with Vector. When I got installed she walked us through all the details. She was very thorough. We just had a new battery installed. Was very satisfied. Love the alarm system. It makes you feel safe.

A new installation was necessary because the old system was not working. The new installation will allow access from my computer which was not available before. It also allows many more options. The salesman was very helpful and took the time to explain the system to me.

Camera installation - Recommendation from a Vector customer. Salesman was very informative. Technician was was knowledgeable, professional and performed the install without any interruption to our daily procedures. After install made certain we were comfortable with the software and familiar with all of its features.

Vector inherited the service from Cain Security which installed it 20 yrs ago. This is my first service call in that time... Needed to relocate a couple of sensors so they were easier to reach when I needed to replace batteries.

Loyal customer for 10+ years. Wanted to cancel. She made it act like I was canceling life insurance. I just wanted to cancel service due to change in residence. Carol ** is very rude. Who does faxes & ink signatures for such a basic request.

The guy that came out was great, would definitely recommend to any other. His name was Arnoldo, really polite and very knowledgeable. Would definitely recommend. I appreciate the experience and would definitely recommend. I had a really good experience, it was great.

We've used Vector for 3 years now and the service has been great. We've had only one issue with a camera that was not connecting properly. They came out and diagnosed the problem and came back to fix it. They fixed it properly and also walked me through troubleshooting and proper usage.

We switched to Comcast phone service and when Jason came and took care of the security connection the whole system (phone and security) worked well. He came back 1 wk later and installed 2 new smoke detectors, one of which had been hanging loose but now is well installed, and redid one of our basement windows. So now the security system works well and we can set it (we had only had fire protection for years). Lastly he gave us a new Vector sign and reviewed the operation of our system with me.

We selected your company because of system already installed in home. Quick response from sales and satisfied with installation and system. We would recommend to our neighbors if the need comes up. We feel much more secure having it activated for both when we are home and away. We really like the doorbell camera feature.

I had a sensor go bad on the back door this morning. I called and asked for service asap. Before the end of the day the tech showed up, located the sensor and the reasons for the alarm, it had a faulty tamper switch. He replaced it and tested quickly and efficiently. Thanks for the great service!

We have been customers of Vector for almost 8 years and have been happy with them overall. Mike has always been very good and efficient whenever he comes out to service our system. We would recommend Vector to our neighbors and friends.

On contract with them already. Contacted them to review and replace the panic buttons for the staff. Came and tested the system and programmed six new panic devices and explained the operation of them. Technician was very professional and friendly. Nice job.

Today's service was excellent. The technician is professional and ensured that all sensors were working. This was a follow up to a technician who was out only three or so weeks prior and who missed replacing a motion detector sensor. I was disappointed in the previous tech. Happy this technician was thorough in his follow up.

My son who was in Europe at the time had an alarm system where he was able to see inside his house and remotely turn on and off when he needed to without having to be home told me to inquire about getting one like that from ADT since I already had them for over 20 yrs. I called them and got such a runaround I decided to look elsewhere and found Vector Security. The alarm works great and does what it was designed to do. Totally satisfied with the service.

A very nice and polite young man. I am very satisfied with his knowledge and experience. I am very satisfied with the company in general. They are always very polite when calling and always quick to responds to any problems and issues.

This was for changing existing alarm system to wireless. Technician was knowledgeable in all fields. Took the time to install correctly and explain all the aspects of the operation of the system and how to manage the system. Very well done.

Meji ** was very professional and extremely courteous, he answered all my queries patiently and well. He is an asset to your company. He arrived on time and installed a new smoke detector. He cleaned up the place after finishing his work.

Agata ** was outstanding!!! I needed a certificate for our Homeowners Insurance company. Agata was very kind and efficient, set me an email with a link to apply for my permit. After I sent her the permit number, she sent my certificate within fifteen minutes! Outstanding customer service. WELL DONE AGATA!!!

At first I was with Nightwatch Security until Vector Security took over. When Vector took over I decided to stay with Vector. Everyone is polite. One thing I didn't like is that I Had to wait all weekend for a service technician to come out to fix a problem.

We have had Vector at the community clubhouse for almost 9 years now. I personally have only been the On Site Assistant Property Manager for this location for a little more than 3 years but we have always had great service from Mike. He has always been responsive to my phone calls anytime I call him with issues we have even if he doesn't have a scheduled call here. Whenever we have an issues Vector is always prompt and efficient in getting the issues resolved.

My daughter referred me to Vector. It has been a great experience so far. Got my alarm installed today with ease. The tech was on time and called in advance. He kept a clean work area and cleaned up after himself. I will definitely recommend Vector to my friends and family.

I first heard of Vector Security through my mother and suggested I try it. Ever since I have been very pleased with Vector Security. The technician that came was very professional and explained my problem and how he planned to fix it. In the future I plan to refer a friend to try Vector Security. I'm sure they will be as pleased with it as I am.

The salesman and techs were very polite, reliable and well mannered. Very professional and easy to understand. They went step by step with us regarding everything. I have Vector at work and I love the service there so I chose to use them for my business.

We've had good outcomes with Vector previously and wanted to continue the relationship with an organization that we can rely on and trust. Also if ever we needed to troubleshoot an issue you guys are a phone call away and are able to walk us through it with ease.

I decided to use Vector because we need security around our house. I think we've had too many issues with break-ins in the neighborhood. The tech was very informative and gave me a lot of information on how to use the camera system, thank you!

We had ADT for a long time and the monthly service rate just kept increasing. The same Alarm person that put the system in the house ended up working for Vector and since we were already pleased with his work we decided to have him put in this upgraded Vector alarm. We have not had any problems with it. So far so good.

We Chose Vector Security because we saw the many yard signs throughout our town. Our service with Vector Security has been great. Every time we have had to deal with Vector Security's staff they have been polite, on time and very responsive. Also they have been very professional.

I chose Vector because my salesperson, Matt **, was friendly, knowledgeable, and accommodating to my schedule. He answered all of my questions (I had a lot!) in a timely manner and with a great attitude. I also was very impressed that he was there for the installation and acted as a mediator since I’m not good with technology.

No cancellation. Over the years I have gotten excellent service from customers service. The service men that came to my home they were knowledgeable of the equipment, always on time, honest. The monitoring center was always on time to call me when my system went off. Thank you for all your excellent service.

Vector provides our company with a fire protection system which includes a semi annual inspection. The technician arrives on time and provides a thorough inspection of the system. He reviews what work he's performing, how long it will take and provides us with a detailed inspection report.

Tech did a great job! Installed my new glass breaks, contacts and a door bell camera. He kept a clean area and did a fast install. Answered all my question and was a pleasure to have around. I will definitely recommend Vector to my friends and family.

Interactions with staff went great! The technicians were very courteous, polite, personable, and professional. They got straight to work straight away and did a great job! They went out of their way to help me understand how to use the apps and website. I would definitely recommend to friends and family. Overall, wonderful performance and customer service.

Have had VS for years and needed assistance with a problem. Spoke to Shannon ** in the Tallahassee office. She is such a joy to work with. Shannon is always so calm, mild mannered, and pleasant to me. She is a true asset to your company.

I chose Vector because of the salesman and what I've heard about Vector. All staff has been very helpful and prompt. I chose Vector because of the salesman and what I've heard about Vector. All staff has been very helpful and prompt. I chose Vector because of the salesman and what I've heard about Vector. All staff has been very helpful and prompt.

We have been longstanding customers and pleased with service. Recently upgraded and satisfied. Had recent malfunction and that has been taken care of today. Jeff has always been accommodating and pleasure to deal with. Also appreciate dealing with Andy **. Hope future service is as prompt as has been. Thank for the opportunity of offering feedback.

Already customer had to have batteries replaced and system inspection. Prompt alarm response when system accidentally activated. Pricey but worth it. Tech was prompt and finished quickly. Offered advice when asked and asked if any questions. Overall happy. Give smaller window for service times.

We had ADT for a while and got tired of the bill going up almost every month and not getting any response when needed. Since having Vector we have only had little minors issues here and there mostly things we have forgotten. Otherwise great alarm system.

Like the company, good technicians, great service, very professional. Didn't waste time. Got the job done quick. The serviceman was polite and fixed the problem quick. Been with company for a very long time. Service was always great. Never had a problem with anyone who serviced the equipment.

Had the system for years. The technician was very informative of the system and explained everything in detail. I will continue to use Vector as my security system. Your times available for service are great.

We wanted a better security system for our various sites, the customer service was very good and we are happy with the system. It is easy to use and works very well.

Vector renewed my service without notifying me. When I asked for some options they had me speak to no less than four different people - none of whom were empowered to make a decision. In the end I chose the service with a one year term. I am going to explore options with other companies in time for next year’s renewal.

While it sure seemed to start out kind of rocky I have to admit they react and go above and beyond to make any and all corrections both real and perceived. The installation department is unbelievable in that they work with you so closely until you are 100% satisfied. While I was concerned at the beginning I can honestly say now that I couldn't be happier and I feel so much safer.

The Customer service rep was so amazingly knowledgeable and patient, polite and helpful. I was frankly quite impressed. I feel very safe with Vector Security so far. There are few companies which offer acceptable customer service. The call was answered almost immediately. I was transferred right away to the appropriate department. All in all a good experience. The only complaint I have is that the invoices online are not descriptive enough. I couldn’t tell which invoice was for which service I had.

I have been a customer of Vector Security for 18 years. My experience with Vector Security has been an overall excellent experience. The service technician which came the last time fixed the issue and even updated my yard sign. I would recommend Vector Security.

Install person did a nice job. He was thorough. He was on time and he went over the fire system with us. Howard let us know what we needed to get system working. Howard helped by running the 2 phones lines to your fire panel.

I have been a Vector Security customer for 5 years. I have been very pleased with system. Customer service has been outstanding. The service technicians that have come out to service system have also been outstanding. Would highly recommend Vector Security.

I called to set up maintenance for my system battery and was connected to Danielle. She has a kind and patient demeanor and attempted to walk me through the steps to change the battery. Since I was having problems following verbal instructions, Danielle suggested that she send an instructional video. This was very helpful. Danielle also let me know that if I continued to have issues that I could reconnect with her to get a satisfactory resolution. So, her verbal instructions along with the video helped me to resolve my issues. Thanks Danielle for your patience and assistance.

I was looking for my alarm certificate and customer service was helpful and quick to get me the information. They emailed it to me immediately. Nothing I would change about my call. Thank you- it's appreciated.

We had a problem with our system. A representative came out to our home. He was well presented, professional in appearance, communication and performance. The batteries were changed, we were given new signs for our yard and doors. We were highly impressed with the representative. Thank you for your service and future service.

I had problem with my device and then I called for service. Vector was able to set up an appointment immediately. The service technician was very courteous and thorough explaining to me what the problem was and repaired it for me. Great Service.

Service was excellent and completely pleased with the service. I would recommend using him for any service. I will continue to use the service provided in the future. He did an excellent job and answered all of the questions. He also walked us through all the functionality for the system.

I chose Vector because a number of people in my neighborhood had it and gave it great reviews. The system works great. And Stone ** is a great rep. Any time I have questions or need help, he is available. I highly recommend Vector to anyone interesting in home security.

Bob has been very helpful in the recent move of our branch store to a new location. He was courteous, efficient, and always pleasant. When I had a problem with an incorrect billing address, he helped sort it out very quickly. He always returns my calls promptly and with superb customer service. Also, your service tech, Terry **, who worked on our project, was great, too! It was a real pleasure working with both he and Bob.

We've had great service from Vector for years. Installation was excellent. Tod ** was very knowledgeable in informing us about updates that were available to us. The installation team gave us great information about how to use the new system and app. We have had good service from Vector.

We choose Vector 3 years ago as a personal recommendation. The service dispatch team is fast and efficient. Michael was my service tech today, and went above and beyond to repair and replace our panel and components that were needing service. He also did everything to make sure that we knew and understood our panel and all functions! Thanks Michael!

I just wanted to thank Vector Security and my installer for helping me feel safe in my own house again! The install was quick clean and the system was very nice and simple! The two techs were ver professional and nice and explained to me all the questions I had! Thank you again Vector!

Yes Vector is very responsive to all our needs. Wayne the tech was great. Very knowledgeable. All went well... tech professional and personable. Phone staff very persistent when an issue arises. Thanks very much.

Have been trying for 3 days to get up with customer service to cancel account. We sent a letter 9/15 but am being told it was not received. I can't get anyone to call me back to resolve issue. Service was fine when we were using. Cancelling as service no longer needed. Customer service though to date is terrible.

Michael was very helpful in explaining the extent of Vector's security options. This has actually made me very happy about completing my contract. I now am looking at purchasing other equipment and will be happier about extending my contract. I would recommend Vector to other people and would recommend Michael for promotion.

I have a very old security system. I had a false alarm on a smoke detector. The technician that looked over my system recommended replacing both of my smoke detectors. I took Greg's advice, he quickly changed them and tested them accordingly. I couldn't get a tech first thing this morning when I called but before the end of the day I was all fixed up! Thank You.

I've been a customer at my current home for 7yrs. Excellent customer service, love the quick response to any issues and their friendly and knowledgeable staff. Also, the quality of the units are very good and except for Battery replacements as needed, there are not other issues.

We have had Vector for many years and when the sales rep stopped by he informed us that he had a upgrade where you could activate and disarm your alarm from your phone. I love this idea, we had him switch it out.

I currently have Vector at our home. We decided to put Vector in Parents Home because of their age and inability to hear. Your technician was very informative and very polite when doing the installation. His explanation of the system was right on and kept it simple.

Good service, convenient, easy to use, friendly. I have been a Vector customer for several years and I am completely satisfied with the outstanding service that they provide. Very competent and thorough. I am so happy to be a part Of the Vector family and I will continue to be a very loyal Customer. Thank you.

He was very professional and efficient with his service. He did a great job with install and explaining everything, I am very happy with my service today and will continue to use and recommend this company to family and friends.

The technician arrived promptly and diagnosed the problem immediately. He described what he was going to do - various solutions and warned that the alarm would go off so as not to scare us. He was very courteous and professional and did a great job.

It was a good deal when I 1st signed up, but costs have gotten out of control since then. I have now updated my contract & received a lower rate, once I understood all that was being charged on my bill that wasn't necessary.

I have a system at my home, and have been using it for over a year. I have been happy with it so I decided to use Vector in my Investment property as well. The installer was great and very quick. He showed me some things that I did not know the system could do and helped me set it up on my home account too!

Affordable, very nice representative explained all the services of the security system. Very nice owner. I would certainly recommend the service to anyone. If any problems a tech would come out right away. I had a battery issue and they came out with a new one replaced the old one with no charge for the new one.

On Oct.18 2017 I had some questions related to my new security system. I called and got transferred to three different representatives, the last one being Jessica in the billing department. She was friendly and helpful and even took time find out the correct answer for me and called me back. The service she provided was surprisingly pleasant which I appreciated very much. Vector should be proud to have an employee like her and she deserves 5 stars all the way!!

I am a customer by way of referral. Have had great customer service generally and knowledgeable technicians. My only complaint is the very long call wait times that I've experienced of late. Waited 20+ minutes the last few times to get customer service assistance. This must improve. Thanks!

When the tech came over to put up new signs, I was worried that a big company bought out the little guy and that customer service was going to be difficult. To my wonderful surprise Dyan and Pat were very kind and as always gave excellent customer service, so I am feeling good about the transition to Vector Security.

Repair person was called in advance, was on time, courteous, informative, and very thorough. He did a fine job. The system is now working properly and updated. The work was complete and I am happy with the good complete service.

Vector has always been very reliable. Their service is prompt and always professional. When as issue or question arises they are very understanding. And always explain the process and issue well enough for the lay man to understand. Would definitely recommend to a friend.

I went with Vector due to an old system being in home when I moved in. Has been a great experience with the staff and my installer. I had a afternoon appointment originally, but the tech called and let me know that he could come early if I was available which was great! Got it done sooner and have time for other things. He kept work area clean and picked up after himself. Thanks.

Vector installed our security system when we built our home 10 years ago. We use it every day and it's been a perfect solution for us. Their pricing is very competitive and their service and support are second to none. Every support engineer is incredibly knowledgeable, professional and courteous. I am typically one who would pursue a DIY solution for these things but the Vector experience has been so positive that I cannot justify trying anything else. I would, and I have, recommend Vector to anyone seeking a home security and automation solution.

This tech went above and beyond. He spent time needed to resolve the issue. We worked around my schedule and needs so it was an easier time and hopefully I will no longer have the issue anymore. Thank you, thank you, thank you.

I called and got prompt service when I requested and the tech called in route as requested. My service today was finished in a timely manner and the tech went above and beyond to explain the system functions and operation that I was unclear about. Mike was also very courteous and professional with a strong working knowledge on our panel.

We did not have Internet access at the time the cameras were installed. We had to wait almost 3 months for the cable company to come and install our cable modem. At that time we rescheduled and had your technician come back out and Get our cameras on our network so now we can see our cameras.

My security system was beeping so I called for service. My appointment was scheduled for the morning but I didn't hear from anyone so I called Vector. They called me back and said they had me on the schedule for the afternoon. They called when they were coming in the afternoon. The men who came to do the service were very polite and knowledgeable. The only problem was the coordination of the time schedule.

Tommy ** is extremely knowledgeable, and customer service orientated. Mr. ** is committed to solves all issues the have incurred in a timely manner with technical expertise and professionalism. In addition, Mr. ** goes the extra mile to insure all products, goods and services are executed at the highest levels and ensues all obligations are meet for me, Michelle ** as a valued customer.

Jeff our salesman is a personal friend of ours. Jeff offered us a really good deal and we were currently not happy with our Comcast system. Mike was great to work with and was very professional and efficient with his install and actually added on a couple extra devices to make sure we were protected properly in our basement. We would definitely recommend Vector to our friends and family.

I would recommend Vector to anyone looking for an alarm system because of there overall attention to detail and ease to work with on design of our system and a quick install. Both the sales and install experience were easy & hassle free; they were very fairly priced and very friendly and easy to work with throughout the entire process. They do their own installations and monitoring and have a local office right in Gahanna! Chris ** was very knowledgeable and worked with us on a system that was conducive to our hectic lives. The Vector mobile app is a lifesaver & awesome to have!

I used Vector for a few years and then another company came along and offered me a better deal. I used it for a while but realized it was not all it was cracked it up to be. I decided to come back to Vector and I am so glad to be protected again! Thank you!!

We replaced smoke detectors and added CO detectors. Install was great. I also got doorbells video cameras. Super professional. Jeff fixed my camera system network above and beyond. He reconnected sensors on new windows. Awesome job Vector Security!!!! Great work. Will always recommend Vector.

Called Vector Security to have the battery changed in the alarm system. After getting in contact with the customer service office, the appointment was scheduled around my availability. Service Technician was extremely professional, installed the battery, and then took the time to explain the operation of my system. Definitely outstanding service.

Previous owner had Vector, we just made work for us. Installed medical alert. Changed some zones and sensors. Technician was great and quick and informative! Only thing that could've been better is being on time. Thank you for your assistance.

I chose Vector Security back in the year 2010. I had a representative from Vector Security come by one day when I was cutting my grass. At the time I was interested in getting a Security Alarm so I decided to go with Vector. The service has been excellent, when I call they come. It's easy to set up an appointment.

Called arrived on time. Checked all sensors even fixed one that others were unable to fix. Showed us his ID badge, very nice and polite. Advised us on how to get the panel fixed. Took his time and even explained the different products that was available.

Vector was already in this house when we bought the house. The service has been outstanding. Every issue has been resolved quickly and effectually. The techs have been courteous, and very responsive. They are always on time. They have always fixed the issues without any return calls. Definitely been great!

We had already been customers with Vector since 2004. We were satisfied with service we have been receiving and decided to upgrade our system to the newer technology. During this installation we added an indoor and outdoor camera. Jeff was great to deal with and worked out a good deal for us. Mike did our initial installation when we moved into our house and we were pleased to see that he was still with the company after all these years. He is an asset to Vector and was very efficient in getting our system installed. He was very patient and thorough with us and answered all our questions.

My services techs arrived today on site at the time specified. They introduced themselves and explained what they were going to be doing and were professional throughout the entire service call. Zane and Michael also introduced me to an entire host of products and features that I didnt know even existed. My problems were solved quickly today and I appreciate that! Thanks Vector for the great service.

Vector Security was in my neighborhood one day. They came and knocked on my door and were running a special. Usually the interactions I have with the monitoring center are very good. Service technicians from Vector are on time and polite.

I chose Vector Security because the Security Alarm was already in place. It was installed by Vector before I moved in. I decided to connect with Vector Security's monitoring service. Vector staff has been courteous. They call in an appropriate amount of time. And I liked the courtesy call I received from the service technician when in route.

Vector has been very comforting knowing the system is operating correctly especially when we are traveling. We have not any problems except for an occasional sensor that has gone bad. Vector was very prompt in replacing the sensor. We have recommended Vector to other individuals.

Vector has been great! Fast and prompt service. Had my install today and it went smooth. Tech was very knowledgeable and was a clean worker. Left my business as he found it (clean). I would recommend Vector to friends and family. Great job. Thanks guys!

I have been with Vector 10 years and very satisfied with the system. I decided it was time to do the cameras and everything went great. I like the way the camera install went, the installer was fast and did a nice job. I would recommend Vector to my friends.