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The worst customer service I have ever worked with; they are beyond awful, and they will try anything to not honor their policy which I paid for. I’m filing a complaint with the Bureau of Consumer Protection against them. Kane’s furniture, shame on you for selling your customers such a policy; you should protect the store's reputation and your customers from people like that not selling a policy from UV3 Masterguard in my opinion a %100 fake. I received a denial for a food stain on my dining table chairs, the reason it's an accumulated stain. I don't even have any comment on the reason, it's totally a waste of money.
We purchased this warranty with our very expensive leather furniture from Kane's just over a year ago. My kids made a series (3) of small tears in the side panel, that is not actual leather. My husband put in the claim and we received a denial within a few days without a reason. I called and the rude man on the phone said it was not from a one time occurrence. So when I explained and got him to agree that it was 3 small tears within an inch, therefore a single occurrence, he then pivoted. Now, he said "Well, it looks like punctures and that's not covered. Read your coverage". This is a complete waste of nearly $200 for both pieces of my furniture. Not happy.
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Purchased your 5 year leather protection warranty plan provided by this company UV3 Masterguard and company refuses to do repair per their agreement. I purchased the furniture protection plan provided by UV3 Masterguard when purchased 2 pieces of furniture from Kane’s Furniture and after filing the claim on September 9, 2020 I received a phone call from UV3 Masterguard to tell me that my claim is being denied. They refuse to fix the stain even though it qualifies under their terms and agreement. Several excuses not to fix it. They say it looks like there is a piece of furniture missing. Does not looks like that but a stain to me, but even if there is a piece missing then it should be a rip/tear and per the UV3 Masterguard agreement it says under what is covered - Accidental rips, tears, and burns. They are refusing to honor their warranty plan terms and conditions.
After doing some searches online looks that UV3 Masterguard, is known not want to honor their warranty and refuse to fix what needs to be fixed no matter what. They always make an excuse not to fix it even though the claim is legit. Lots of negative reviews on Facebook and several places online. Been going on for years per the reviews. They are ripping people off.
Our recently purchased sectional is white (yeah, I know - dumb) and it wasn't long before there was an approx 12" black line running down the seat of one piece. We had purchased the piece with the UV3 protection and had received the care kit and I attempted to treat it myself without success. I called Guad and followed his instructions for a warranty claim. I had a bit of trouble sending photos via email so called and he accepted all info via snail mail. The expert that he dispatched has resolved the issue completely and all at no charge to me! Thank You Guad!
I purchased the UV3 fabric and leather protection through Kane’s Furniture at time of purchase. After two years of owning the Sofa ripped. I did the claim and they fixed right away. I just wanted to say thank you so much for the quick and prompt service. My sofa is as good as new. Thank you for helping me. I’ll recommend this company or service to everyone.
I purchased the UV3 fabric and leather protection through Kane’s Furniture at time of purchase. After two years of owning the Sofa a discoloring appeared on the right headrest from where your head touches. Claim was denied and was told it wasn’t maintained properly. Don’t waste your money in this product.
I will never buy this warranty again. I had a party and my couch was damaged. They denied the claim stating the incident couldn’t have happened on the same occasion. So, apparently they were in my house and I wasn’t aware or they have cameras set up because now they’re telling me what happens in my house. Huge waste of money because they squirm out of paying for damage. Seems it doesn’t pay to be honest.
We all hear about that bad but never about the good. I just wanted to say thank you for the quick and prompt service. My sofa is as good as new. Thank you for helping me also with the refill on my leather cleaner and conditioner.
I will NEVER again waste my money purchasing fabric protectant warranty for furniture again. I purchased an expensive set from Kane’s Furniture a few years back and have never needed to call MasterGuard in all the years of having it except this year after the Christmas holiday. I went through the hassle of 'filing a claim' which really is an outdated piece of paper that looks like it's the same one since the company first opened that asks for basic info regarding the claim. Filled it out, took photos and attached them, to only receive a call several hours later where the guy...the only guy who I've spoken to on the phone...in a condescending way asked "so this happened over the holidays" and I continued to say yes, as I indicated on my form.
That's when it was almost as if he got satisfaction out of telling me "well are you familiar with our policy. You have to report it within 5 days" so basically there was nothing going to be done. When I politely told him I didn't see that on my paperwork he asked me if I wanted him to send me a copy of it - NO, I'm good but thanks!!! I've learned two lessons and will advise future furniture shoppers out there: Don't waste your money if MasterGuard is the warranty company and if you already wasted your money LIE on the form and make it so it happened 2 days before reporting it...then you might get the customer service that MasterGuard clearly lacks. Guess my fault for being honest in today's world.
I bought a couch from Kane's Furniture Store with a warranty through UV3 Masterguard. It is less than 5 years old and the leather between the two cushions is peeling. I filed a complaint per the instructions of Kane's Customer Service. I filled out the necessary paperwork and sent pictures and was told none of this is covered. I went around in circles with the person on the phone who is telling me that the peeling leather could have been caused by lotions or oils on your body, I told him I could understand that if it was on the cushion or the head part of the couch but this is between the cushions. They refused to send someone in person to look at it so therefore I will never recommend this company to anyone.
UV3 MasterGuard Company Information
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- UV3 MasterGuard
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