UV3 Masterguard Reviews

Terrible customer service. Agent extremely rude on the phone. Agent claimed he is the manager - which if that is true, that shows how terrible this company is to work with. My kid spilled his drink on multiple seats (cause he is 2 years old and ran across the couch with his cup), and knocked my husband's coffee cup over on the couch in the process. Very clearly covered under warranty. But instead, Agent very rudely said they "spot clean," they are not a "cleaning service." They clearly do not honor warranty.

When you submit a claim within the realm of what the warranty covers they refuse it and come up with reasons to not do uphold services you paid for. Worst thing you can do with your money is buy the furniture insurance.

One year and 3 months ago I purchased a sofa and love seat at Kanes, protection said UV3 Masterguard, my sofa started to peel as you see in the photos, called this Company and a very rude guy said that the claim is declined because the peelling is more than 5 days old and what is worse and insulting is that the warranty will not be efective for any other claim till I resolve this one, even if it is a new problem, so this is a scam, they take your money, treat you like a criminal and you just has to pay for the repairs any ways.

The sales rep at Kane's said if there is ANY accidental damage to our leather sofa, the warranty will either repair the damage or replace the entire sofa. He specifically volunteered the example of the sofa being scratched by an animal. We didn't have a pet at the time but I paid for the warranty just to ensure our expensive new sofa would look great at least for the three-year warranty period since it's a focal piece of our apartment. We did end up getting a cat and the cat did scratch the leather.

I purchased a sectional from Kane's and purchased the UV3 warranty also. The sectional got ink on it and the gentleman (very rude) said, "Did you read your warranty. It state's ink is only covered on leather." Nowhere and I mean Nowhere does it state that. Beware this company is a rip off. Don't waste your money on this warranty.

We purchased a sofa, love seat and chair and Ottoman from Kane's and we rarely buy any warranties. However, the sales lady convinced us that if "any stain gets on the item they will send someone to clean it and almost always replace it for free if that doesn't get it out." Complete fabricated lie. We followed the warranty instructions to a tee. Had it filed within 5 days from the incident. The incident listed was part of "their coverage" terms. Sent the email and all pictures to Guad **. (He must be the only person that works there and let me tell you, I think he thinks his name is actually pronounced God since that's what he's playing when he's deciding on whether or not to cover your filed claim). Anyway, heard nothing back. Supposed to be resolved in 2 business days. Called after a week. He said he had never received the email. It was in my sent items so I'm not sure how he didn't. Claimed the pictures must've been too big.

The worst customer service I have ever worked with; they are beyond awful, and they will try anything to not honor their policy which I paid for. I’m filing a complaint with the Bureau of Consumer Protection against them. Kane’s furniture, shame on you for selling your customers such a policy; you should protect the store's reputation and your customers from people like that not selling a policy from UV3 Masterguard in my opinion a %100 fake. I received a denial for a food stain on my dining table chairs, the reason it's an accumulated stain. I don't even have any comment on the reason, it's totally a waste of money.

We purchased this warranty with our very expensive leather furniture from Kane's just over a year ago. My kids made a series (3) of small tears in the side panel, that is not actual leather. My husband put in the claim and we received a denial within a few days without a reason. I called and the rude man on the phone said it was not from a one time occurrence. So when I explained and got him to agree that it was 3 small tears within an inch, therefore a single occurrence, he then pivoted. Now, he said "Well, it looks like punctures and that's not covered. Read your coverage". This is a complete waste of nearly $200 for both pieces of my furniture. Not happy.

Purchased your 5 year leather protection warranty plan provided by this company UV3 Masterguard and company refuses to do repair per their agreement. I purchased the furniture protection plan provided by UV3 Masterguard when purchased 2 pieces of furniture from Kane’s Furniture and after filing the claim on September 9, 2020 I received a phone call from UV3 Masterguard to tell me that my claim is being denied. They refuse to fix the stain even though it qualifies under their terms and agreement. Several excuses not to fix it. They say it looks like there is a piece of furniture missing. Does not looks like that but a stain to me, but even if there is a piece missing then it should be a rip/tear and per the UV3 Masterguard agreement it says under what is covered - Accidental rips, tears, and burns. They are refusing to honor their warranty plan terms and conditions.

Our recently purchased sectional is white (yeah, I know - dumb) and it wasn't long before there was an approx 12" black line running down the seat of one piece. We had purchased the piece with the UV3 protection and had received the care kit and I attempted to treat it myself without success. I called Guad and followed his instructions for a warranty claim. I had a bit of trouble sending photos via email so called and he accepted all info via snail mail. The expert that he dispatched has resolved the issue completely and all at no charge to me! Thank You Guad!