UV3 Masterguard Reviews (From First-hand Experiences)

Page 2 Reviews 40 - 80

DanielN. Ft. Myers, FL

Customer ServiceStaff

Reviewed Feb. 20, 2012

We purchased two leather recliners at the same time from Savon Furniture in Ft. Myers, FL. Recently, we discovered two holes in the seat fabric. We contacted UV3Masterguard on the phone, who immediately declined the claim, saying that we did not know the cause and because we did not report it immediately. We know that it happen during the week of February 12th. They told us to take photos and email the pictures to them, which I immediately did. Within hours, a representative called and told me that they were declining the claim because it was caused by a chemical spill, which caused the fabric to deteriorate. Understand that these were photos which were not all that clear because we tried to get a close-up. How can they tell that these were stains and not tears by looking at the photos. They would not even assign an inspector to come out and see the damage.

This company is a total joke and, after reading some of the other complaints it's obvious that they are in the business of ripping people off. The representative was rude and would not even listen to me and, when he realized that I wasn't going to back down, he hung up. I called Savon Furniture who said they would send out their representative to look at the chair, but not for three weeks, by which time the tear could increase in size. I cannot understand why furniture stores use companies such as UV3Masterguard to sell protection packages for them. It sure does create ill will and will, undoubtedly, result is them getting a bad reputation as well. If I don't get a favorable response from Savon, I plan to pursue the matter further through a local newspaper investigative reporter.

Shame on any furniture store that sells protection packages from UV3Masterguard as they are not doing a favorable job of protecting their customers.

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KarenCrofton, MD

Customer ServiceCoverage

Reviewed Feb. 10, 2012

After a friend of mine stayed in the basement for a few months, I noticed that the sofa and ottoman were damaged. I submitted claims for the damage to UV3. My claims were denied. I was told that I had to call after each new stain occurred and that I had to steam clean first. How can I do that when I didn't know about the stains until she moved out?

I called them twice and submitted the claim within two weeks. I am 100% certain that this company is only in the business of denying claims and has not serviced any warranty claims. Their "worry-free" warranty is so restrictive, I honestly don't know what kind of damage would be covered. Marlo Furniture pitches the warranty as such a great thing. If anything happens to your furniture, it's covered...no problem. Well I am here to say that it is not true.

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AnissaWashington, DC

Coverage

Reviewed Oct. 12, 2011

I purchased a 5-year warranty, made a claim, and did everything I was supposed to do. The claim was bogus denied. The reason is the item in question has normal wear and tear on it, and therefore, the covered claim cannot be repaired. Also I was told that before I could submit another claim during the duration of my 5-year warranty, I now need to repair the normal wear and tear along with the covered warranty item. Nowhere in my warranty does it state that.

Please help me. This is not right.

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RonyGainesville, VA

Reviewed Aug. 1, 2011

I bought the furniture from Marlo on October 2008. It includes a dining table, 6 chairs and entertainment system, which cost me around $3,000. Also, I purchased UV3 Masterguard protection plan for 5 years.

On December 2010, I claimed for broken leg, bended table, popped-up cushion, peeling leather, and damaged polish on chairs. I tried 3 times in December and January to submit the claim, but it is mail delivery problem with their mail system. Finally, I got submitted on February 28. After few weeks, I got a letter saying it was rejected because the incident happened beyond the 30-day time period. When I call them, they said they cannot do anything on it. This is kind of simply waiting for our money.

Also, they are saying that it is not covered because the damages happened in normal use. I think we are buying the furniture for normal and regular use. Anyway, I wasted my money.

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CharlesSt Petersburg, FL

Reviewed June 9, 2011

Purchased a micro-fiber sectional through Marlo furniture in 2007. We bought the extended warranty that supposedly covered anything. A few years later a stain happened, tried to clean it with the supplied cleaner, even used a steam vac and still nothing. Called UV3 as that is who the warranty was through. They sent the paperwork, we took pictures documented everything and returned all the information.

1 week later, we get a reply saying that from the pictures, the stains appear to be old and not within the 30 day window. So, maybe one or two were old but I am more concerned with the current ones that are really visible. Nope, they did not care. They told us we had to get the couch professionally cleaned before they can proceed (now it does not say this anywhere in the warranty), but I did it anyway. Again, the dogs spilled some stuff on the couch and now I try another claim, "Oh sorry we do not cover that," the operator proceeds to read the warranty to me, never mentioning they do not cover stains from a dog knocking something over. This goes on a few more times and each time I call they make up some other excuse as to why they cannot cover the warranty I paid for. Just another scam for money, even if it was $129.99. Pain in the neck trying to get what we bought and paid for. That is all I ask, honor your warranty or quit selling it and scamming people.

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