UV3 MasterGuard Reviews

I will NEVER again waste my money purchasing fabric protectant warranty for furniture again. I purchased an expensive set from Kane’s Furniture a few years back and have never needed to call MasterGuard in all the years of having it except this year after the Christmas holiday. I went through the hassle of 'filing a claim' which really is an outdated piece of paper that looks like it's the same one since the company first opened that asks for basic info regarding the claim. Filled it out, took photos and attached them, to only receive a call several hours later where the guy...the only guy who I've spoken to on the phone...in a condescending way asked "so this happened over the holidays" and I continued to say yes, as I indicated on my form.

I bought a couch from Kane's Furniture Store with a warranty through UV3 Masterguard. It is less than 5 years old and the leather between the two cushions is peeling. I filed a complaint per the instructions of Kane's Customer Service. I filled out the necessary paperwork and sent pictures and was told none of this is covered. I went around in circles with the person on the phone who is telling me that the peeling leather could have been caused by lotions or oils on your body, I told him I could understand that if it was on the cushion or the head part of the couch but this is between the cushions. They refused to send someone in person to look at it so therefore I will never recommend this company to anyone.

I filed a claim Feb 20 2018. They sent down someone. I was told that it got multiple claims. I only filed on the mechanism that doesn't work. Technician also found some screws that fell out. And he found under the recliner a cut. I had no idea about it. The joke is it's considered as multiple claims and policy only covers one claim at a time. I never filed anything else with them other than the recliner does not work properly and they found other stuff & decided to give me the option to take back the money that I paid for the warranty... What a ripoff!! We all have to file a lawsuit and once and for all put them all in the place that they belong. What a joke taking innocent people making them pay for warranties and then not honor it!!!

The fabric protection is a complete farce. Persons visiting my home spilled coffee at numerous places on my furniture. The policy I purchased from Kane's was of no service. I was instructed to send photos of recently stained fabric furniture I purchased at Kane's to their 3rd party fabric protection company Masterguard UV3 in California. Everything was sent in a timely manner. I received a call from Masterguard 4 days later stating they were denying the claim due to "accumulated" stains. When I inquired what they meant by that, their rude male spokesman stated that stains were "too many" in nature and were not "accidental". When I responded with who intentionally stains their furniture, he pivoted stating that "stains were too numerous for coverage. Read your policy." Well I did read my policy an nowhere does it stains had to be accidental. If you're buying furniture at Kane's, skip the fabric protection or go elsewhere.

I purchased a brand new leather sectional from Kane's in January. The saleslady was extremely accommodating and we'll ask a great salesperson; who ultimately talked me into purchasing the warranty from UV3 for cover and rips, tears or stains in the couch. Knowing that without children or animals this is probably nothing I would ever need, I still went ahead and purchased it for the peace of mind. Lo and behold, in October in Florida we get a cold spell out of nowhere and for once this season I get to wear my winter boots. While reclining on the couch this particular evening, while attempting to lower the electric recliner I immediately heard the noise no one wants to hear. It was a loud, ripping sound and as I looked down I quickly noticed the belt buckle on my boot had got caught in the leather on the side console and had ripped it and got tangled up in the boot buckle. I was panicked. How could this happen??

I brought the leather sofa and also bought leather warranty from this company. One of my sofa has beverage stain so I called them to open a claim. As per their request I submitted pictures and documents and they told us nothing was covered and were very rude and unhelpful. They have thousand of reason to denied your claim. I would not recommend this company or service to anyone.

They gave us a certificate of warranty that looks like a diploma with little or no information on warranty. Small letter footnote that directs us to a website. Went to website, tried to get copy of warranty and the site only produced our name and address with no verbiage on warranty. Tried to make a claim on the tear on our sofa couch and was told that we have a limited warranty and the tear was not covered, it is less than a year old. So, I said, I'll get the warranty certificate to see what it reads but certificate didn't say anything about the warranty coverage. I have no other recourse but live with the tear. I will never buy a warranty from them or buy from any of their distributors.

We brought this service for our couch, and the time we actually needed it. We called and submitted Pictures and documents and they told us nothing was covered and were very rude and unhelpful. We not recommend this company or service to anyone.

DO NOT PURCHASE THIS AT ALL. Customer Service is horrible. If you purchase anything that says lifetime warranty it DOES NOT mean lifetime. They trick you and then want to intimidate you into not inquiring them to honor the service you paid for. KANES FURNITURE DUPED me. Don't waste your money!

I contacted the furniture store we purchased our new recliner from 6 months ago in reference to a seam that was coming apart. The owner of the furniture store advised me to contact UV3 Masterguard since he realized we had purchased the protection plan. There was also a stain on the chair so I submitted the claim to UV3. They said they were not responsible for the seam because it was a manufacturing defect (they were correct and that is being repaired by manufacturer) but they denied my claim for the stain because it had "an accumulation of damages" on the claim.

My wife and I purchased a living room and dining room set with an extended warranty from UV3 Masterguard. The mechanism on our recliner has stopped working one and a half years ago. I have lodged many complaints in that time frame and have hit many walls. Every time my wife or I try to call them, they just hit us with an excuse of why they will not cover what clearly is stated in their contract as covered.

Please be aware that MasterGuard warranty is not worth paying a PENNY for, they will always find a reason not to cover the damage! As an example; if they think that a mark will not be made by mistake they will not cover! How can you prove if it's mistake or not??? They are only taking money providing NOTHING! DO NOT CHOOSE THEM FOR NOTHING! An angry customer.

Bonded leather couch purchased from The Brick about 6 years ago. It was in immaculate condition. Ran out of the cleaner that was supplied to me when I purchased the couch. I purchased bottle of UV3 from the Brick store in Whitby Ontario at $22.00 per bottle and was told that it was the same stuff that had been included with my original purchase. My couch is now peeling.

I bought a Leather Sofa and a bunch of other furniture from Marlos Furniture (VA) in 2009. The salesman talked me into buying a 5 year warranty on the items. In 2013 my Leather sofa cover peeled and cracked. We opened a claim, filled up their form and sent picture and followed all their process as documented in the claim form. However we did not know the reason (we are no furniture expert) so we said that it was tear. UV3 refuted the claim but did not provide a reason why. They just sent a letter it's not a valid claim.

My husband and I bought a love seat and a couch from Ashley Furniture and upon checking out, the salesman asked if we wanted a furniture policy. We immediately declined, as we thought those were only for electronics. He said for our $500, we could get an annual cleaning, and no worries because it covers wine stains, food spill, pet mishap, basically a worry free guarantee. So we bought. We don't misuse our couches, since this is where we spend most of our time. My husband and I decided to move to a bigger house and wanted to utilize our annual cleaning.

I have never had such a bad experience with a company as I had with UV3 leather protection. I spent nearly $300 on leather protection for a sectional I purchased from Kane's. I had a couple of tears on the love seat portion and thus began the run around. They told me that I wasn't to contact them, Kane's had to. Kane said they never heard of such a thing but that they would comply. I made several phone calls that always ended with them saying they didn't receive anything from Kane's. Every representative I spoke with was extremely rude and hostile. I finally decided to pick the paperwork up and fax it myself at which point I was told they did receive it from Kane's and I waited too long to respond even though I am only 2 years into my five-year warranty.

When I purchased my coach via Vivian's Quality Furniture, I also purchased the UV3 Masterguard "Worry Free Protection" Plan for $129. This plan is represented as a 5-year warranty plan, which is comprehensive in nature, including items like "breakdown of upholstered furniture frames and failure of springs." However, when my coach springs failed by popping out of the bottom of the coach, UV# Masterguard refused to service the coach, stating it was not covered. Clearly, this protection plan was misrepresented. Based on the numerous BBB complaints I recently reviewed, I question the intent and business practices of UV3 Masterguard.

I bought a living set from Kane's and also the 5-year warranty from UV3 Master Guard. The rocking chair started to peel or crack off and I called Kane's. They took care of everything. Now my sofa is having the same issue and Kane's told me to call UV3 Master Guard which I did. They made me take pictures and send them by email. The following day they called me and said that the damage was not covered. This company does not stand for what they charge for the protection plan.

I purchased the leather recliner from Kane's approx 9 months ago. I also obtained a warranty from UV3 Master Guard and their product. I used it on the recliner twice. Approx. 3-4 weeks ago, the rt arm rest (as you face it) started to peel or crack. I thought it could be from my cat but don't know. I called UV3 and sent pictures as they asked. They called and said it was not covered by just looking at the pictures. They did not even come out to look at it. Their warranty is of no good. Kane's said they have a lifetime warranty but that does not cover the material. Warranty no good there either.

This product does not work. Save your money. The other reviewers were being too generous when they gave it one star. I am going to keep it real. No star from me. PS - I just found out you have to give at least one star.

I purchased a power recliner from Furniture and More in Chino. They offered a warranty through UV3 Masterguard company. I had the couch a little over a year, and it started to bow on the sides. Then a week ago, there was a rip in the seam of the couch. I called and started the claim process; it took 3days to get a response. Finally, I get an email and a phone call stating that the damage was not covered due to the other damage in the couch (there were scratches on the side of the couch). Even if you are not calling in a claim for the other damage but there is truly something wrong that would be covered under the warranty, they just deny the claims. When I spoke to the supervisor, Anna, she seemed like she denied claims every day and that they make up excuses to not cover your claim.

I purchased a leather sofa and love seat at Marlo’s in February 2008. I also paid $180 for a warranty that Marlo’s claimed would cover any issues with the pieces for 5 years. I live alone and regularly sit on either end of the sofa to utilize the arms. One day in December 2012, I sat in the middle and was shocked to realize that I sank well below the levels you would get on the end cushions. I made an initial claim to UV3. A very unprofessional man called me to tell me he needed pictures and proof that I purchased the warranty. I emailed all of the information he said he needed. One attachment was the pictures, and one was the other documents.

I called to get couch fixed. I told him my address and phone and email. He said to take pictures and email to him. He received the pictures and said they were no good. My daughter, wife and I could clearly see the damage. He then said it was not covered. I went to the store and he said, "You paid for insurance, so they'll take care of the problem." I ended up with nothing resolved. Please help me. The furniture company, ABC Furniture and insurance company, MasterGuard of Oceanside 1800922-4273 created me trashy.

I bought a warranty when I bought my leather sofa in Nov. 2011. It covers all accidents, peeling, punctures, etc. I noticed a puncture on the back of the couch. I contacted them and sent them pictures and all info. They denied my claim? What did I buy this warranty for? There seems to be a theme here. All their reviews are bad. They are not BBB accredited because of the bad ratings. This company takes your money and does not provide the service paid for.

We purchased two leather recliners at the same time from Savon Furniture in Ft. Myers, FL. Recently, we discovered two holes in the seat fabric. We contacted UV3Masterguard on the phone, who immediately declined the claim, saying that we did not know the cause and because we did not report it immediately. We know that it happen during the week of February 12th. They told us to take photos and email the pictures to them, which I immediately did. Within hours, a representative called and told me that they were declining the claim because it was caused by a chemical spill, which caused the fabric to deteriorate. Understand that these were photos which were not all that clear because we tried to get a close-up. How can they tell that these were stains and not tears by looking at the photos. They would not even assign an inspector to come out and see the damage.

After a friend of mine stayed in the basement for a few months, I noticed that the sofa and ottoman were damaged. I submitted claims for the damage to UV3. My claims were denied. I was told that I had to call after each new stain occurred and that I had to steam clean first. How can I do that when I didn't know about the stains until she moved out?

I purchased a 5-year warranty, made a claim, and did everything I was supposed to do. The claim was bogus denied. The reason is the item in question has normal wear and tear on it, and therefore, the covered claim cannot be repaired. Also I was told that before I could submit another claim during the duration of my 5-year warranty, I now need to repair the normal wear and tear along with the covered warranty item. Nowhere in my warranty does it state that.

I bought the furniture from Marlo on October 2008. It includes a dining table, 6 chairs and entertainment system, which cost me around $3,000. Also, I purchased UV3 Masterguard protection plan for 5 years.

Purchased a micro-fiber sectional through Marlo furniture in 2007. We bought the extended warranty that supposedly covered anything. A few years later a stain happened, tried to clean it with the supplied cleaner, even used a steam vac and still nothing. Called UV3 as that is who the warranty was through. They sent the paperwork, we took pictures documented everything and returned all the information.