Thumbtack Reviews

I had an awesome experience with the handyman I used yesterday for furniture assembly.... The company is KFW Home Improvements from Philadelphia.... He was prompt, and he had all his tools with him and he had my Coffee table put together in 20 minutes and my 67 inches tall bathroom cabinet put together in a short period of time. He cleaned up the area he was working in as he went along. Very neat and very reliable. Considering I was ghosted by 2 other people and quoted outrageous price from another one... I would hire him again in a second. Very good. Very good.

We had an above ground pool that needed to be installed where a previous one had been. I contacted Thumbtack to inquire support. My responses were immediate, getting 5 interested messages from contractors. We chose to go with MCI Construction LLC. Iskander, (owner) came out to view the job and then promptly gave us a bid. He is knowledgeable, conscientious, clever, and a master of many small and large projects throughout Oregon/Washington. We were so pleased with the work he and his stepdad, Juan, did for our pool that we had them build a deck to access the pool. Both are artists in their trade. We will definitely call on MCI for future projects!

I contacted Kuts, LLC to replace a faucet and the connectors for a laundry sink. Yurii ** was the handyman that came over to replace the faucet. It was exceptional! He was very communicative ahead of time, was perfectly on time and relaxed the faucet expertly. The space is not so big under the laundry sink and this man did an amazing job and he triple checked to ensure everything was working properly before departing. He was polite, professional and very good pricing. I am holding onto his number for any other issues I have as he was efficient and cleaned up everything before departing. I will gladly share his name with neighbors looking for someone to do this type of work. So glad I found you on Thumbtack Mr. Kuts, LLC

I’ve used Thumbtack several times for projects around my home and have had a great experience. The platform makes it easy to find local professionals, compare options, read reviews, and get quotes quickly. I’ve hired pros for everything from home repairs to larger projects, and the process has consistently saved me time compared to searching on my own.

I am very pleased with the referral I received through this company. I needed various remodeling jobs at my home and had Gabe Clinton Co. referred to me. He responded quickly when I left a message wanting to receive a bid on some remodeling work. Gabe set an appointment time and came out on time reviewed the work I wanted done and gave me a quote. He seemed kind and honest so after reviewing his estimate he gave me I hired him for a job. He was punctual and the quality of work was very good. I was completely satisfied with the work he did. I would highly recommend Gabe Clinton.

I am a female senior citizen who needed a roof repair after the last rainstorm. Through Thumbtack I hired Everlasting Roofers. They came to my home, checked my roof and asked me if I wanted the leak fixed correctly with new parts, or just sealed. I told him to fix it correctly because I am planning on selling the house. He quoted me a price of $1200 to repair the leak the correct way and seal all the open nail holes. He showed up the next day and painted bright white sealer on my roof and put some kind of sealer on the nails that were exposed and left.

I have always enjoyed using Thumbtack and found their services to be very helpful when you need work to be done. I am glad we were able to resolve my situation where I have continued access to the Thumbtack platform.

Before you waste a lot of time and energy -- like I did - STOP. It is not free as advertised and they should be held accountable for saying they are. The whole setup is an elaborate ruse to charge for "leads." And they say they do a background check, which I doubt they do. There is no proof they do it. Some oversight board should seriously look into this farce.

Thumbtack is hands down one of the most predatory platforms I have ever encountered as a service provider. I genuinely cannot say enough bad things about this company. Even their responses to negative reviews are filled with corporate talking points that completely miss the actual concerns being raised. When you really look at their business model, it becomes pretty clear who their customer is: the service provider—not the customer. Yet the providers are the ones who seem to have the least protection. Their entire model depends on vendors paying for leads, and they have created a system where you can be charged repeatedly for customers who were never realistically going to hire you in the first place.

Thumbtack has let me down countless times. They have this choice that people pick which gives them flexible dates and we don’t get a refund. Thumbtack really needs to think about it and how they are ripping off their vendors. I know so many people who are pissed off about this particular thing and want change to happen. It feels like the company doesn’t listen. Sometimes I get refunds but then other times I don’t for ridiculous reasons mostly because people are able to pick the availability to be open other dates. I also get messaged on dates that are not in my calendar. This company needs to get their act together. They also refund your thumbtack balance, which is ridiculous because it should be going directly to the bank account. Otherwise, how do they expect people to run a business or live?

My experience with Thumbtack. I decided to deactivate my Thumbtack account after realizing that the platform’s lead pricing model simply doesn’t work for my business. Professionals are automatically charged for leads, even when the customer doesn’t become a client. Customers can communicate initially and then disappear, yet the professional is still responsible for the lead charge. I also found the service categories too limited. For example, one lead contacted me specifically for state tax preparation. My business only prepares state returns when they are filed with a federal return, but Thumbtack doesn’t give professionals enough options to clearly define those service limitations. I’ve requested two lead refunds based on situations where the leads did not result in a viable client opportunity, and both requests were denied.

Never knew about this company until I started receiving unwanted calls nonstop. Called customer service and after a 30 min was hung up on. I'm on the National do not call list. This company is garbage at best.

Never again!!!! And if there are issues - they immediately drop you and make it so that you can not write anything honest (bad). Then they move on.

For professionals, this platform is a rip off. They pit professionals against each other in a race to respond instead of providing quality matches. This guarantees that 2/3 of the companies referred to will pay for a referral they will have no shot at getting unless they do nothing but sit around waiting to reply to leads the moment the notification appears. Good luck if you’re working with a client or doing anything that takes your eyes off of their app. They penalize you with their internal pro rating based on the speed of hitting the reply button instead of prioritizing quality of reviews and quality of the match.

We signed up for Thumbtack as a contractor hoping to try the platform for a few weeks and see if it could help our small business. Unfortunately, we canceled after only one week. We set our weekly spending limit at $150, but within the first four days, we were charged around $400. Even worse, we did not get a single job from the money spent. The few customers we were able to communicate with either had already found someone else or never followed up. I contacted Thumbtack by email, explained the situation, and requested a partial refund for the amount charged above our $150 weekly limit, but the request was denied.

David ** of Midwest Construction scammed us out of $2,000 thru Thumbtack. He didn’t have the material to perform the job. We notified thumbtack and was promised a refund. Never happened. Do not use thumbtack for anything. They do not help with shady contractor scamming customers referred thru Thumbtack.

I’m extremely disappointed with Thumbtack’s lack of support for professionals. When a customer refused to pay, Thumbtack offered no meaningful help. The customer was also allowed to post a false review, even after I provided screenshots of our messages that contradicted their claims. Professionals pay to use this platform, yet Thumbtack seems unwilling to protect them when there is clear evidence of nonpayment or inaccurate reviews. Based on my experience, I cannot recommend Thumbtack to other service providers.

This is a horrible company. They won’t stop bugging me. I’ve asked them many times to stop leave me alone. Do not do business with them.

This review is in reference to W&DD contracting. Firstly, Thumbtack does not vet their vendors because if they did W&DD would not have been on the website. This vendor destroyed the crown molding they were to install. They initially measured incorrectly for the amount of material required for the install. The pieces that were installed need to be taken down and replaced. Another expense. The molding was painted before installing which incurred more expense. The incorrect measurements cost me more material and freight. I’ve been advised it will cost an additional $2500.00 to correctly install the molding.

They charge you for leads outside your service area then refuse to refund. There is no recourse for errors on their part.

My experience with the Thumbtack Guarantee was disappointing and far less protective than advertised. I submitted extensive documentation after a contractor hired through the platform left my project incomplete and caused major damage. Even though I followed every instruction, the requirements kept changing — new conditions appeared only after I had already provided what was requested, and deadlines shifted without warning. Thumbtack later rejected my property‑damage claim, saying it was past a 14‑day deadline that was never disclosed to me. This was especially concerning because just two days earlier, they were still asking me for additional repair estimates.

I cannot recommend Thumbtack Pro based on my experience. I signed up hoping to grow my handyman business, but I spent money on leads and never received a single job. While I understand there is no guarantee of being hired, I found the platform confusing and difficult to manage, especially when it came to understanding how charges and leads worked.

I had just joined Thumbtack a few days ago and as I'm reading all these reviews from contractors I would have to totally agree that this is not a good platform for my business. It seems to be just a bunch of fake leads that don't respond to your initial customer contact and then you are charged $60-$70 dollars for reaching out to the customer request. Maybe there are a few real customers but I certainly didn't hear back from a single real customer. Seemed quite obvious that I had been scammed.. I deleted my account and will take my business elsewhere.. I do not recommend this platform to any Contractor, sorry.

I recently hired a cleaning service (rated 5 stars) through Thumbtack for a deep clean and they left the job incomplete. When I expressed a desire to discuss expectations, the vendor instantly deleted their account and texted me from a random number pretending it was a "glitch." I reached out to Thumbtack’s trust and safety team to help find a resolution. Turns out, when a vendor deactivates their account, you can't leave a public review anymore, and Thumbtack doesn’t pursue the matter any further. In my case, the vendor refused to mediation via the platform and started harassing me via text and email. At the end of the day, Thumbtack is effectively a scam that drives up prices for both consumers and vendors while offering zero protection or accountability. Skip the middleman and find your vendors elsewhere!

I used Thumbtack for a new concrete drive. Special Concrete were very professional and awesome. The price to have it done was reasonable. It was finished in less than a week. Great job Special Concrete. I will be using them for future jobs. Thank you

I wouldn't recommend Thumbtack to my worst enemy. They steal money from you. Try Homeaglow instead.

We started using Thumbtack 8 years ago and it was great. Leads were about $6-$8 and as a one person electrical com, I was able to start a good base of customers. Now leads are running around $40-$50, even for a $75 service call. It is awful. I would use any other lead service. Their customer service is very responsive, but they normally cannot do anything about it. As a small business handyman or service person you will pay more in leads to Thumbtack than you will make on jobs.

My experience with the Thumbtack Guarantee has left me seriously questioning what protection it actually provides to customers. I submitted a claim after a project arranged through Thumbtack was left incomplete and required substantial corrective work. Throughout the process, I provided extensive documentation, including the original contract, proof of payment, photographs, correspondence, receipts, and independent estimates.

I was a plumbing contractor for Thumbtack and it has been a horrible experiment. Lead quality is horrible. No customer service. No manager to speak with. They want you to beg for refund by email. They give bad leads. I get a lead for 79. The job pays 50. The point system is a joke. My points haven't added up correctly since I first became a platinum badge member, which is probably why I haven't been getting as many customer responses. I call. Ask for help and the lady named Cat can't do anything but make reports that never get answered. Very disappointed. I figured thumbtack would provide the same level of service I do as a company owner.

We contacted CJ Legacy fencing company through Thumbtack and we gave a deposit for services to be rendered and now CJ Legacy fencing is refusing to return our money we have tried multiple times to contact this gentleman and he refuses to return our messages or our phone calls.

You pay for leads before you get the job!!! Other people are trying to get the same job you are so they are getting money from you plus the other people waiting for the customer to pick who they want for the job. You pay 53.00 so does everyone else almost like bidding for it. So say there are 5 other people that's 53.00 from you and 53.00 from the other people that's 318.00 they have made off of the one customer looking for a clean. You don't get your money back if they don't pick you!!!! I lost 138.00 in one day my first day on the platform. Please don't use Thumbtack. They should be ashamed!!! Since then I've deleted my account now trying to get my bank to refund me since thumbtack won't.

This service is horrible. They will charge you when ever they want, even if you do not reply to a customer and getting a refund is almost impossible. They will put you on hold for 30 minutes only to hang up on you when inquiring about a refund. Also, most customers on here only use the lowest bidder, so if that is who you are looking for, it might work out.

They let customers write bad reviews just because you declined a job.

These guys are big scammers, STAY AWAY., I register with them, they asked me to put my debit card information "for customer direct deposit." The minute I put my card info, I was charged $208, 2 days later I checked my bank account. I found out they’ve charged me 3 times after that, each time $225, I tried to call or leave note but AI answers, I had to canceled my card and call my Bank. I also found out they tried to charge me another 3 time but the charges got declined, without even open their app,

They do not provide any service. I bought a ceiling fan from Lowe's. The install came from Thumbtack. It's now 4 weeks later and has that fan been installed? Absolutely not. Maybe by next winter I will have a ceiling fan in my bedroom.

Total scam. We bought a garbage disposal at Lowe’s that was to be installed by Thumbtack. They scheduled twice and canceled twice and they could not find anyone in the area to perform the job. There are hundreds of plumbers in the quad cities. Save your sanity and do it yourself.

I have heard about this site for quite awhile, this morning I went on the website, found a contractor I thought was a good fit, I filled out all the information that was asked for and then I received an email telling me this. "You’re off to a great start. Here's what's next: Thumbtack Instyvis will get back to you soon." NO ONE EVER GOT BACK TO ME, VERY DISSAPPOINTED

Beware!! Read the other reviews. Customer service is horrible. They have refused to honor a new customer $50 off promo. They've agreed that I should have received it but won't refund me the promo amount because of technical issue they refuse to fix. When reaching out to customer service they are unable to help and seem to deliberately obfuscate and ignore.

I suggest people not use Thumbtack with the experience I just had, June 19, 2026. Ashcraft Tech a firm in Denver, Colorado that does Home Entertainment installs and breakdowns. I had this firm do a breakdown of the $60,000 to $75,000 Audio/Visual equipment to move to a new home in Centennial, Colorado, was done on June 19, 2026 and new install on June 22, 2026. Team was to state install after 11:30 and go to later afternoon. Two young people showed up at 12:30 and could not do any of the work and had to call the owner for support. Jordan Ashcraft showed up, angry and mad, why I don't know, I was told by his helpers the work on the reinstall since they did not know who the equipment was to be put together.

Charged for so many non lead that did not match my profile or availability. They have generated response message not able to talk to no one verbally. After setting up ya profile they block your number. When calling from another number not on file they hang up. I have sent email after email including pictures where the customer says they have hired someone else. Or just browsing we are still changed. They make it their business to get at least $50 out of you account rather you do a job or not. I'm starting to believe they are make fake job postings. Imma just save all my screenshots and emails and await on a lawsuit to get started. “” They have to be breaking some law. Please take a deeper look into this company. They scamming their good quality worker if it wasn’t for me getting a customer that tip big here and there I wouldn’t even deal with this company. Please let me know if other cleaning agencies that has a person to talk to about resolution conflict.