Thermador Ovens Reviews

While products are good dont get cheated into taking an extended warranty. We paid $1000s for the extended service plan and the staff at Thermador are absolutely incompetent from reps to managers. They dont know how to write COIs and for any correction take months. They dont call back and it takes 30 mins on hold to reach their toll free number. Unbelievable unprofessional service for such expensive appliances.

Our range oven (RDF30RS) oven stopped heating, so since only 2013, we had the control panel repaired by auth repair co. The night the repair was completed, the stove stopped igniting (spark modulator failed?). Repair co said it was only coincidental, so after almost $500. to repair oven (which we assumed made sense given over $4,000. price), but we are now told that it is difficult to replace the spark modulator due to impossibility of removing stovetop (screws need to be bored out and replaced), so repair cost is almost $800. I called company to complaint that at least we should be able to replace the part, but due to the defective bolts assembly, it can't be done. No help, and then after she checked with supervisor twice, I was cut off.

Thermador / Bosch only support the newest models of their appliance, and have discontinued product support and parts for legacy ranges and appliances. I need something as simple as a knob for a range, and their customer service basically told me to search the internet to see if I can find something, because they do not support their product and cannot recommend a replacement. They went on to tell me that they have no responsibility after the product is purchased and that it would be best to spend $1500 on a new range. Terrible, terrible, terrible customer service and support! Will never buy their products again!

We bought all Thermador appliances when we remodeled our kitchen. The double ovens have been nothing but trouble. We have had to replace the ignitors twice on the small oven and twice on the large oven. When I tell you the larger oven may have been used 10 times in between replacements, I might be exaggerating. Thermador refuses to do anything. When you call they are happy to note your concern in the account and that is it! We should have gone with Wolf.

We bought this 36”, 6 burner stove new From a local appliance store. We have had multiple calls to have repairs made. 4 times for gas leaks, not a great experience, 4 different occasions. We have had to have two igniters replaced. I also had to have some control unit replaced after a pot boiled over and shorted out this element. That cost us $849. Now with the oven never heating to the desired temperature, and servicemen saying there is nothing they could do, the oven just won’t work at all. The parts to repair it are$2650 without the service call and installation. We paid over $5,000 for this piece of crap. After contacting Thermador, they offered me $ 200 off on parts. A range is suppose to turn on heat up and bake, cook as needed. What a waste of money and terrible customer service! Don’t buy one!

We built a new home in 2015 and installed a complete kitchen from Thermador. The range had problems immediately but the service department responded and it has not been a problem. The microwave failed after less than 5 years and there is no replacement that will work with the built in oven combo. Numerous calls, service visits and still the microwave does not work. I am punting and buying a Bosch.

I purchased a high-end Thermador built in double oven. In total, this appliance was used less than 60 times. The oven would shut off and start beeping-- you would have to turn off main breaker and cross your fingers to restart it. I have had numerous people try to fix it-- to no avail. We live on Maui and the nobody wants to work on Thermadors or our piece of junk Viking refrigerator. We will save our money and buy our appliances at Sears or Lowe's. Save your money.

This oven has malfunctioned since the day it was installed. It doesn’t heat to the right temperature, it doesn’t maintain the right temperature and nothing ever cooks inside. When using the top oven simultaneously with the bottom oven, the bottom oven automatically cools down. It was finally replaced with a new one and the new one does the same thing. I am going to take the $8,500 loss, and buy a new oven. Also, I would steer clear of Thermador refrigerators as well. They are very poorly designed!

These stoves are expensive. They’re supposed to work. There is supposed to be rapid customer service. The griddle is calibrated on both sides. It’s not. The stove goes up to high temps or can’t keep the temp. The range and wall ovens reset. It is supposed to be a motherboard issue. I’m very frustrated as we can’t cook. Family of six and we can’t cook. The stove turn off in the middle of the bake or resets or can’t keep the temp. If it does t lock up and you can’t open the door.

Don't buy Thermador ranges. A COMPLETE WASTE OF MONEY AND A LOT OF IT. We've had the ProGrand garbage for 1 year. Excluding previous problems, the most recent is the oven lights no longer function. Called Thermador for assistance. They stated that while still under warranty, the oven bulbs (2 of them) are a routine consumer maintenance issue and a tech would not be assigned. So, I spent $40 for a bulb. Despite I specified that no lights function in the oven, Thermador sent me only 1 light. With much difficulty, I replaced the defective bulb in the lower right of the oven. Powered the oven back up, AND NOTHING. Removed the new bulb and placed it into the upper left socket. After powering back up, AND NOTHING.

Thermador -Unless you enjoying seeing F-34 codes on the panel, do not buy! Their products are suppose to be a higher end brand of appliances and the cost goes right along with that. I have a Thermador built in double wall oven. I cannot tell you how many control panels I have had replaced at $486 each plus labor! Tack on the relay and touch panel replacements, I've clearly spent more on the repairs than the outrageously priced oven. I had an authorized Thermador service company here. After following the advice of THERMADOR tech. (who was on speaker phone,) they decided to replace the control panel. That was done but it did not fix the problem. So now trying a display panel BUT once an electronic part is opened it cannot be returned. So $486 down the drain. When panel was connected something happened with electric and everything went out. Now they say I need relay, control and display! NO THANK YOU!!

When we renovated our kitchen a few years back, we bought a Thermador Range and Hood. About 3 years down the line, two burners stopped working. The Thermador recommended repair service was able to repair it once. It went bad again after a year and now nobody can repair it. They keep telling us the parts are not available. Same is the case with hood, the panel with the start and stop buttons has stopped working and no one can repair it. Just keep paying these servicemen over and over again. I will never buy a Thermador product again. Too expensive and stops working too quickly. Price does not match product. Dissatisfied Customer.

I thought I would pay more and receive a better quality oven. I purchased double ovens - Thermador and am extremely unhappy. They both stopped working after about 10 uses. Thermador customer service was useless, telling me I had to get a repair company here before they’d consider paying. These ovens were installed late August 2019! Cannot get anyone here for a week. Do not buy Thermador both because of poor quality and nonexistent customer service.

The thermostat has never worked properly. If it was set for 350degrees it would always be 35 to 50 degrees less. I have had the repair service and they always replace the thermostat. This worked for a while only to revert back to the same problem. The last time I had service my contract had run out so I paid for the service and the part out of pocket. It was then the repairman told me there was a recall on another problem which the previous service people never told me. And never fixed while I had a service contract. Now I am experiencing the same trouble with the thermostat, I set the temperature to 375 and when I did a reset after baking for awhile the temperature was only 305 degrees. So my food is not cooking and I am at a loss for words as to why this is happening every 10 to 12 months.

We just replaced a 15 year old Thermador Professional gas range and oven with a new 36” Thermador Professional 366 range and oven. About $10,000 invested with installation. Most disappointed on delivery to find new oven door quite dirty in between the glass windows. Also oven temperature about 60-70 degrees hotter than the dial setting. The worst, however, is that a new oven rack that was soaked in water for about 6-7 hours to remove some baked on cheese has started to rust. Obviously there is no quality control at factory and cheap materials are used for components. We have had two Wolf range/ovens and have been most happy with them. I would strongly recommend anyone looking for a top of line range/oven forget about the Thermador line.

We remodeled our kitchen before moving into our, new to us, but older home, back in 2014. When it was time to choose appliances, I was extremely excited, being a baker especially wanting to enjoy our new oven. The existing gas stove in the home was a Thermador so I thought I would get the same brand for the oven. The salesman wasn't very helpful so I just chose the double convection oven. Surprisingly, the convection aspect was not useful in controlling odors emanating from the oven, as I was told it would.

Extremely negative experience with customer service/product support. I requested replacement parts for my Thermador grates (rubber pads underneath the cooking grates). No can do! You have to purchase the entire grate assembly at a cost of approx. $250.00 each! Interesting you can purchase them for their newer Thermador models but not mine. The grate rubber pads are removable and can be easily replaced at minimum cost. I will take my business elsewhere where customers are treated better and stand by their products. They have lost touch with their bottom-line, the customer!

We recently purchased a new Thermador oven Model MSD301WS/01. The user interface is horrible as it uses a display panel that is located about 2 feet off of the floor and requires you to swipe the menu options (like a smartphone) to make your selections. I literally have to kneel down on the floor to read the display and the text swipes so quickly that I have to carefully swipe word by word to find what I want to do. I never thought that turning on an oven to bake something would be so difficult and uncomfortable!

We have repeated failures of the blower motors on our oven. If the oven senses that either fan isn't spinning at nominal speed, the oven shuts down. It's a $500 bill every time one of the motors goes out ($300 service plus $200 for the part). The first went out barely a year after we bought the oven. The next went out later the same year. Barely a year later and one of the replacements is failing. Replacing the fan involves pulling the oven from the wall, no easy feat for the do-it-yourselfer.

I have a 36” gas/gas convection oven. It’s almost 4 years old. Bought it from ABT in Glenview Il. The bake setting never worked. I had service at least 4 times. I was told to get use to it. That’s how this oven works. If the oven is used for long time the temperature drops. I was told to do the biscuits test. When I send them the picture they told me that I used the wrong rack... Every time there was another excuse. PLEASE don’t get stuck with this oven. Customer service is terrible and their product even worse.

I bought the hood 30 days ago and since the day I receive it it didn’t work. Yes it’s 10,000$ defective range. They sent me a technician 3 times trying to fix it and he disassemble the range piece by piece and put it back together and still not working. This is a scam. This appliance didn’t pass quality check before selling it for the big $$. Stay away from Thermador. Stay away from Thermador. I can’t say it enough. Scammers and thiefs!!

I have to say that I purchased this range with great expectations thinking that Thermador had such a wonderful reputation; however, I am extremely disappointed in the performance of the larger oven. We had a small dinner party catered, and it would not hold the heat to finish preparing the dinner on her large sheet pans. I've had problems with the lights not working intermittently, so I decided to replace the bulbs (which the manual states is a DIY maintenance item). This is not a DIY job because you have to crawl into the oven to reach them (there are 2 of them in the larger oven), and in order to do it properly, you pretty much have to remove the oven door. Suffice it to say that I now have to call a repairman to put the door back on. The first and only time I tried to clean the oven. The amperage on the circuit is exactly that specified by Thermador.

We have a Thermador gas oven with griddle top. The non stick coating peeled after one year. They refused to back the defective griddle. Customer service extremely rude! They put you through many tasks to get a file number. Fan on oven is also very loud. Save yourself some headaches, DO NOT Purchase Thermador!

Installed new Thermador range and hood when kitchen was remodeled in 2013. Oven in range has needed new igniters twice, at $450 parts and labor each time. Now it needs new oven door hinges -- fortunately an aftermarket company makes replacement parts for this range because Thermador does not! After just 5 years?

We purchased a Thermador Pro Harmony 36" range in 2010 and have been disappointed with it ever since. It was purchased as part of a kitchen remodel package and all 3 Thermador appliances purchased have been replaced over the 7 years we had them, except our oven which only performs sporadically. The griddle stopped working after a year, the circuit board has been replaced, the burner ignitors have been replaced, the broiler function no longer works and the oven door hinges no longer work to keep the door shut. We literally have to push a stool up against the door when we use the oven to keep the door closed. Thermador says they no longer make hinges since the oven is discontinued. And, they couldn't even provide me the name of a parts company to order new hinges. Apparently the hinges are no longer available, anywhere! They are worthless! DO NOT BUY THERMADOR!

The ovens in my 48" Thermador Range are garbage. For years I have had problems with the larger oven not heating to the proper temperature (getting up to 250 degrees regardless of where the temperature is set). The motherboard had to be replaced but it still hasn't worked properly. It's hit or miss when I turn it on to see if it will get past 250 degrees. Recently the smaller oven went out completely. Over eight hundred dollars in repairs later, the small oven now acts like the large oven and it is hit or miss to see if it will get up to the proper temperature. It seems to work better if I turn the larger oven on at the same time. It's absolutely unacceptable that there are so many complaints with this company. I will NEVER again purchase anything from Thermador. Now my dilemma is whether to continue to invest money in repairs or just chuck the whole thing and go with another brand. It makes me sick to think about it.

We purchased a top-of-the-line Thermador CM302 double oven in 2004; since then, we have had to replace the "Relay Board" 3 times.The first time was covered under warranty, the second they paid for 10% of the part cost. We paid entirely for parts and labor after the 3rd failure. Now, it has failed again. Thermador Customer Service is unwilling to do anything about it; and to top it off, they tell me the relay board is no longer available. All they would do is give me the name of a company that "might" rebuild the board. No help as to who might remove and replace it for us, nor any support to get a new one. The oven won't operate properly - again. Their customer service associate was rude and arrogant. We own several Thermador, Bosch and Gaggenau products. NEVER AGAIN! I strongly suggest that anyone looking for premium appliances avoid EVERYTHING this company makes. Buy them at your own risk...

I was sitting in my kitchen in March, when I heard a loud explosion... It was very scary. I did not know where the sound had come from. Later, when I opened my Thermador oven as it was on the Cleaning Cycle, the entire inside glass was broken in large cracks. When I opened the door, little powder flakes went on the floor. When I cleaned the floor, little pieces came into my skin. No blood or anything, it felt like slivers in the skin. They worked out in a week. So no serious damage, just hurt and bothered me. I don't think any oven glass should break. It was a very expensive downdraft in the counter island type stove. I consider it a serious safety issue. I called Abt to let them know what happened, I was referred to Thermador and it took many calls back and forth.

My range is 4 years old. Finally called Thermador directly and they confirmed what the repair person told me. Once you turn the oven to a certain temperature you cannot adjust it, no turning down that pie that's been in for 15 minutes. You have to turn the oven off and let it cool down. And you can't leave the oven door open or else you'll burn out the board that sits at the top of the opening. BIG PROBLEM for me. Can't believe that my $7000 stove doesn't have this feature. Love the burners though.

After six visits by their authorized repairman and at least 5 calls to Customer Service, my PCG366E1 professional series cooktop still doesn't work. I've not experienced a more incompetent group of people in my life and I'm 65 years old. They just keep passing the buck. I guess they are hoping that you'll just go away or die. Get this, they (Customer Support) won't engage with their own technical support people to try and resolve an issue for the customer. I ask for technical help to get my unit fixed and they offered me a 20% discount on parts. I had to explain at least 5 times I wasn't looking for a deal, I was looking for help to resolve the issue. I will never buy Thermador again and I will never buy any appliances from the company that owns Thermador. That's BSH Appliances, a Germany company.

My Thermador Professional double oven bought for $12,000 in 2004. I have had 5 different repair man coming to my home to repair it, each visit about $70. Couple didn't call me back even. Last 2 repair professionals told me that there is no more parts for my high end oven. I called today Thermador myself. Customer service told me that after 7 years they don't make parts anymore??!! Technicians removed few parts here and there, to buy new, never got old ones back, don't know their parts numbers. Next week Feb. 28th 2017, Thermador own technician is coming to assess, $120 plus $30. Made in 2004, so expensive but not repairable. WHAT AM I SUPPOSE TO DO NOW??? P.S. I have 2 burners working only, other 4 burners, grill and both ovens are not.

Just found out that they no longer make part to repair blower motor for model no. pgr486gdzs. May have to junk my very expensive oven. Saw that other people are having the same problem. Thinking class action lawsuit. How can we do that?

Bought a large 60-inch dual range from Thermador. Very sleek and fits right in with the other appliances. Easy to clean and can handle any type of meal that you want to prepare. Pricier than your typical range but it very much well worth it. Can handle any job that you may have. Much more powerful than your typical range. Larger than your typical range so you have to take that into consideration. Can handle any type of meal that you are willing to cook. From slow cooking stews to faster cooking pizzas it can handle them just as well.

Works well, no problems - it works fine. Price is okay. The color is nice. It was a long time before I had to clean it and I like it. The price was higher but it looks nice and classy and works well enough that I am satisfied with the product that I will not call to complain about the product. It was more expensive than most but I liked the style and thought it would work well because it is good enough to spend the few extra dollars. The size fits well in my kitchen. It could be lighter but obviously you don't pick up w/ stove that much so it doesn't play into effect at all and it's a nice stove.

The overall performance was just as expected. It performed flawlessly. With its easy to use setup it was perfect for me and my family. There wasn't single thing on there that gave problems or had you questioning. Well for we paid for it it's worth every penny we put down into it. I couldn't have been any more satisfied with it than I already am. I would recommend this brand to anyone and have already recommended to everyone I know. We have the stainless steel model with the side by side oven racks and double top cooking ranges and let me just say it looks absolutely stunning in my kitchen. Very sleek and modern look that would make any kitchen look spectacular. The overall size was just perfect for what I needed. I'm able to cook multiple things at the same time without crowding my cook area. That goes for the oven and the ranges. If you're like me and have a big family and love to cook great food this is what you're looking for.

I can do more than one thing in it at different temperatures. With this I can cook a dinner for a lot of people in less time. After it's easy to clean and does not take a lot of space. The value is good. With all that it does it is worth the price of it. I would buy it again if I need to get on. It looks good, it makes the kitchen look like it's better. With the two side by side it does not take up a lot of room in the kitchen. The color goes with everything in it. It fits into small spaces which makes it easy to have a lot of other stuff in the kitchen also. With this I can add other stuff I want to have in the kitchen also.

The performance was at par or better than others I have used before. I would use this brand again and recommend it to anyone that may ever ask me advice on. I have used it at another location for an event. Based on the performance, I would say the value would be good. It's a very professional and modern design. The color patterning is quite nice. I wouldn't change anything about the appearance. It's a typical size.

Works great and well. I have enjoyed using this product every chance I get. I do want to try something else though to experience more. Value was good for what I got. The product works well and provides what I need to feed my family. That is what I need in equipment. Good price and works wonders. Appearance is great. Looks strong and sturdy and I like the modern look that it provides my kitchen. Makes it stand out more than the past stove I had in there. Fits in the little spot where my stove goes, not too big nor too small in size. Perfect oven size for what I need to cook in there also.

I haven't had any problems with this product so far. I love it. Unlike my last one, it's easier to keep clean. And the performance is much better. For what I have paid for it compared to the last one I owned, the quality for the value is amazing. I paid way more for something that wasn't as good as this one. It looks amazing! It's not dull or boring looking but it's not over the top either. It's the perfect addition. Makes things look more put together. It fits where I would like it to fit. It's not too small either. It's big enough to fit whatever I need in it.

I would highly recommend this product to anyone. Can be a little pricey though. It is invaluable! Easy to use, and very modern... compared to the other prices and what is out there it is definitely number one. I love this product. Feels premium and makes me happy to show it off. Nobody I knows has it. Could be a tad bigger because I like bigger items but it is totally fine and I am proud to have this product in my house.

My appliance runs very, very well! I have had very few problems since I bought it about 3 years ago. It runs basically like it is brand new! The value on the appliances is fantastic! You get more than what you really pay for, and for how long the product lasts it is absolutely fantastic! The appearance of the appliance is great. It is an appliance and not a decorative item, but it doesn't have that clunky machine look. It's sleek and unnoticeable. The size is just perfect! I don't think it is too big or too small. It is just the right size that it doesn't take up too much room in my house.

The product works as expected. I have not had any issues or problems with the product since purchase. It's easy to use and operate, and has all the features you need in a range. It simple to use and efficient. I am extremely happy with the overall value. I was able to purchase at an amazing price. I actually spent less than I had budgeted for, which made me very happy. It looks great, works great. I am extremely happy with the appearance of the product. Considering I was able to get it at an amazing price, it still looks modern and stylish. It looks a lot more expensive than it actually was and it matches my other appliances, and looks awesome in my kitchen. The size of the range is perfect. Big enough that I can fit larger items in the stove and cook multiple sides on the range top. But it's not so bulky that it looks obnoxious. It fits perfectly in the designated area.

It works well and looks good but I had to replace one of the burners. Cooks everything I need and is easy to clean. I got it at a good price and my wife really enjoys using it. It is a very valuable product that me and my wife use for my family and friends. We use it on a daily basis and I couldn't see getting by without it The look of the product is excellent. My wife loves the color and the design, and all our friends have commented on how well it looks overall. It is a very appealing product and design. The product is a great design and is a perfect size, and a perfect fit for my family's kitchen. It is just the right size. It is not too big but it's not too small either. It doesn't take up too much room in the kitchen either.

Love the design of it. Nice sleek appearance and is an innovative product. It always performs at top notch and never lets me down. I'd definitely recommend this product to family & friends. I will be buying this product again in the future. Excellent value that's well worth the money. Very durable product that will last a long time. I look forward to using this because it always delivers the best experience. Love the color because it matches my other products. Goes very well with the theme I have in my house. It's an innovative product that won't disappoint you. Perfect size that fits very well with my other products. Doesn't take up a lot of room like other products do. It is definitely the right product for my family and I.