Thermador Ovens Reviews

We replaced all of our major kitchen appliances and chose Thermador based on our previous experience. Sorry we did. If there was a lemon law for appliances, we would have them all replaced with another brand. From the poor design to the performance they fail big time. Customer service, fail. Repair service, fail. What a waste of some big money. Out of 4 appliances, we've had repair service on 3. The oven didn't sound when it reached temperature nor did the kitchen timer. Repair person came and said it was a 2 person job since the oven had to come out, so I waited another month.

We were lured in buying a Thermador oven and range. There was a promotion that if we bought the oven and range we would get a Thermador dishwasher for free. OMG…What a mistake did we made in buying these more than mediocre products. We bought a Miele dishwasher, just a couple of months after the installation of the Thermador dishwasher..!! We sent the Thermador dishwasher to junk and we paid an extra 400,$ to get the top model of the brand. The dishes and glasses were never, never completely clean!

I bought a Thermador steam oven. It was broken from the first day they installed it. They had to make three trips, and no one knew what was wrong until I finally had one technician who came, opened up the front, put in the right chip while the technicians had been looking at the stove. They bent the drawer that’s beneath the stove, and I’ve been trying to get Thermador to come back and fix it, it seems like their techs do not have any experience although they claim to be well trained. I’m still sitting here four months later with a bent draw the Thermador hasn’t fixed. If you call the customer relations department you’re going to message which basically says sorry for a lousy phone service. Please wait for someone to answer your call. I was on for 30 minutes And no one picked up the phone. What a horrible, horrible company that claims to be a premium product.

How can you continue to sell Thermador Products? We bought a whole kitchen full of appliances on 10/07/19 and installed Jan 2021. The oven started shutting off after two years and finally shut down completely. Looking at reviews online it seems to be a very common problem with a $1,000+ fix that might last 2 years. At this price point, this is a complete lemon. I mentioned this to a friend in Marblehead and he has the exact same range with the same problem. Your service provider has not been able to find the solution. No oven all summer. What a lousy product.

We have been waiting for the oven repair since 2 months and nothing has been fixed until now. The part is not delivered on time to the technician and the appointments keep rescheduling. Horrible customer service and horrible appliances. The microwave needed to be replaced within 2 years and the oven stopped working by just preheating it on 400 degree F for 15 mins. Now we have to keep the whole system turned off because of some board not working and 2 of the gas burners also do not work. It's been more than 2 months and we have to use a matchstick or candle lighter to turn on the remaining gas burners. If they claim to be this high end appliances, we would expect them to last longer and work better and have at least a decent customer support! We won't recommend buying Thermador appliances to anyone at all!

Updated on 04/26/2023: I posted my review on Consumer Affairs about my ordeal with Thermador installing a liquid propane orifice range when I actually use natural gas. After 3 years and $3200 in out of pocket cost, I finally determined the problem. In all honesty, when I posted my review, it was more to help others who may have the same issue. However, when a Thermador representative called me and asked me to submit proof of my cost, I thought the company would reimburse me for some of my expenses since they consistently misdiagnosed the problem. So I sent them all my receipts. Well guess what? They are not going to reimburse me. It was all a ploy to appease me and keep me quiet. Which is actually more aggravating than living with a malfunctioning Thermador range...The End!

We installed our range in 2015. Our first service call to fix something g broken was 2016. Our steam oven have been out since 2021 and every month when we call we are told the part is on back order. Today we almost made progress except Thermador wants us to buy a new $15,000 range and they will graciously give us 10% off. The representative told us that the life span of this appliance is 10 years If I had known that I would have spent the $15k on a Wolf/subzero. I find it unreasonable that a major part in the oven function has been on back order for 2 years. Stay away from Thermador!

When we remodeled our kitchen in 2021, we decided on a Thermador oven/speed oven combo. It took over a year to arrive (!!), and now 6 months in, it has already blown a control board. Their customer service is horrible as well and acts like they could not care less about you as a customer. Please save your money - 8k is a lot of money for a dust-gatherer!

I purchased a brand new Thermador stove in 2019 and never used it because I also have double oven. One day in summer of 2022 it just died and oven didn't work. I have service contract which I paid 900 dollars for. I called for service and 3 weeks later a tech came out and said control bd was no good and that they needed to order it. A month went by heard nothing, I called. They said part was on backorder. 6 months went by which I kept calllng only to be told the same thing.

We outfitted our new home with Thermador. Two dishwasher, side by side built in fridge/freezer, wine fridge, 48" cooktop, and double ovens. The ovens have been "repaired" three times, the repairman has been out another time. We still don't have working ovens. Their own repairman recommended we get new ovens, and Thermador refused. It's been three years and the amount of time they have worked is far less than the amount of time they haven't. Their idea of customer service is to put you off until you give up and go away. Our repairman advised that this is a known problem, but so far he has been unable to fix it. I will never, under any circumstances, have another Thermador appliance in my home.

I have a Thermador stove. The light is out on the panel. I called and explained to the service department what was wrong, along with year purchased, name and model. They charged $159 to come out and tell me in a minute or less parts were no longer available. What a waste of money. Poor product. Worse customer service.

Don’t ever purchase a dual fuel Thermador range. I spent $18k on a pro range. I had hot cocoa boil over onto the induction cooktop. It leaked into the internal mechanism and short circuited the entire unit. They sent out a repair person who said it was my fault and not covered under warranty and it would be $4k to repair. This is a design flaw! Back your product!

Purchased a brand new PRG364 Thermador oven. Hired a cabinet maker to remodel kitchen to fit the new Thermador range. Once installed, the oven and led screen did not work. I purchased the range from Spencers Appliance and called them for repair. They passed me on to Thermador Representative. The range was installed on Dec 15, 2022. It is now mid February 2023, and I still have a non operating range. Have called many times for assistance, Thermador claims they don't have a part.

Their service department is terrible. The burner on my stove stopped working and I scheduled for a technician to come and take a look at it. I put in the model number of my range and basically I paid the technician 170 dollars to tell me the range is too old to be repaired because there are zero parts available for it. Thermador could have just screened that on my request and told me it's not fixable. The technician didn't even ask me what was wrong with my stove because no repairs are possible.

We bought a Thermador $8000 steam and regular oven 4 years ago. Since that time, we have had nothing but trouble and service calls. The latest issue is that the steam oven does not work (we BARELY cook) and we have been waiting TWO months for parts; it is 4 years old and as I said, we barely cook. We are using Thermador's suggested appliance repair company.

We are approaching Thanksgiving and this oven will not perform. I have a "small" chicken as a test in the oven to confirm that after 5 years and multiple Thermador promises/repairs 1hr/350 and the chicken is raw. T accepts no responsibility for their poor quality.

I have never in my life encountered a company that was so unresponsive! I was so excited to purchase a range that included a steam oven in addition to convection oven, warming drawer, 6 burners and a griddle. The darn thing started malfunctioning almost immediately, and I haven't had a functioning oven and 4 of the burners for the last 2.5 years!!!! If I had not purchased the extended warranty, I would have been screwed for this $15,000 range!!!! The oven fan would run endlessly after the oven was cool (had to go throw breaker switches to turn it off), individual burners would turn themselves off, the ovens would turn themselves off until the entire thing simply refused to work at all! (Error Code 0610) At first, Thermador was "supportive", gave me contact info for the 3 authorized repair companies. The first one worked tirelessly for 2 years on it! Started happening before Covid happened, took FOREVER for parts to come in.

Issues started right away and I should have returned the stove but I allowed Thermador to fix it and now I am regretting that decision. First issue: When the range was delivered, the gas burners did not work. Turns out the factory had installed the burners backwards (i.e., bigger burners in the back). A Thermador technician came and diagnosed and fixed that quickly. Second issue: Sporadically when the oven door closed, the whole over would reset. If you didn't catch the resetting of the display, this meant the oven turned off and you had to bring all the knobs back to off before turning it back on. In addition you needed to reprogram everything like the time. The Thermador technician was never able to reproduce this issue and refused to fix it.

The repair person is coming out for the third time to replace the fan. We told Thermador that the unit does not heat to the designated temperature. Now the unit is only heating to 230 degrees so we will be seeing the repair person for the 4th time. They cannot have the repair person repair the heating issue on the same day because Thermador didn't write up the repair ticket properly and even though it is a week a week away they want their customer to miss a 3rd and 4th day of work for the privilege of owning a Thermador oven.

I wanted to share some actual photos of the Thermador ME302YP Masterpiece Double Oven. The oven doors are not stainless steel; they are a contemporary gray glass. In my opinion, the description and photos on the Thermador website are misleading. In the header, it says 30" Stainless Steel, and nowhere in the description does it mention this glass. On the website, the single photo of the double oven as well as the double oven installed in both dark and light cabinetry do not portray the true contrast of the materials. Many dealers do not have it in their showrooms as it is a new model and my dealer was not aware of this model having the glass doors until I brought it up. Hope this helps others make their appliance decisions.

The WORST experience ever. Had to have a repair person twice in the first year (range) and again a year later (hood). Now, in the 3rd year, I again have an oven (code 43) not heating up and was told it would be a MONTH to have someone come out. After being given 4 alternative repair companies, 2 of them were the same phone #, one was out of the area, and one did come but didn't order my part. After calling back, they said I didn't APPROVE the order. No one asked for any approval! I was told by the repair company out of the area they get calls from people all over the country.

Our Thermador Range has malfunctioned for most of our 5 year ownership. Thermador Repair Service failed to repair our range over 18 months due to wrong and unavailable parts, as well as not even showing up for nearly 10 appointments, after we waited 6-8 weeks for each appointment. Even in the end, this month, they refused to repair the range out of warranty and also refused to correct their mistakes due to their installing inaccurate natural gas parts on our propane range which is dangerous from their many mistakes of over 6 different repairmen. They left us with their lemon, of which some of their repairmen mentioned with 2 burners and an oven not working. Shame on Thermador, so be here warned. We cannot recommend this horrible company.

I am beyond disgusted with this company. I ordered over $20K worth of appliances (in-wall oven, cooktop, dishwasher, refrigerator, and coffee machine) in June 2021. The appliances finally started showing up in November... one by one over the next several months. However, the in-wall oven/microwave still isn't here. The update I got today is that it will be here in November of 2022... 18 months after I ordered it!!! I literally will have NO OVEN for 18 months!! And similar to other people's reviews, they aren't transparent about an actual delivery date.

Bought a Thermador six burner stove from Abt. I can’t use the low setting because it keeps turning off. The top of the stove is made of the worst material possible for a stove top. If food is spilled, there is no way of cleaning it. After only a few weeks I had to replace the entire stove top, and again now a few weeks later it looks terrible again. The oven makes as very loud bang, as it warms up. I spend over 11,000 on this piece of garbage, and it is really upsetting to have to put up with this stove. And also Abt store who advertises “satisfaction guaranteed,” what a big lie. The guarantee goes as far as the product warranty. I have expressed to them how much I hate this stove, and they paid partial replacement cost for the top to be changed. I just know I have to buy a new stove. I just didn’t think an 11,000 stove is only good for a few months. They should be ashamed.

We’ve had our Thermador range top and oven for over 20 years. So kudos for longevity. Recently I noticed one of the range burners had a flame that seemed lower than the other burners. I checked the manual but no help there. I then call Thermadorian customer support. First was the obligatory, “we are having high call volume…” That all companies use to justify their poor staffing levels. An agent finally answered but midway through the conversation I was disconnected and no return call.

My oven is only 8 months old and stopped working. It took 3 weeks to get a service appointment only to be told that they would have to order a part and come back at some unknown date. How long will I be without a functioning oven? Bad service!

We bought our Thermador range in 2019 and were very excited. Unfortunately almost immediately started having problems keeping the oven and the range igniters working. It has been a struggle to keep it working. During the first 2 years of ownership we have had constant problems and 10 service calls. We finally asked Thermador to replace this lemon and their reply was that "it was too old". (2 years!!). This range should last 20 years with very little maintenance!

I recently purchased a Thermador double wall oven. Since I was replacing an existing Thermador double wall oven and needed the same size, I did not check the reviews. My mistake. The ovens do not properly heat, so I contacted the store where I purchased the ovens and they came and checked them out. According to Yale Electric where I purchased the ovens, I should not expect the ovens to be at temp when the ovens register that they are at temp. I was told to preheat for a half an hour before using. Even when I do this, the ovens do not properly heat. Second issue is with the door venting system. The vents are just above the window, and while you cook, splattering can seep into the space leaving you with streaks and food on the inside of the glass. There is no way to clean it. I would not recommend purchasing a Thermador and regret my decision to do so.

Purchased Thermador Professional Double Oven. After 3 visits by the service department for error code issues, Thermador replaced the oven. The replacement oven started to develop intermittent issues …Not turning on, staying on even though settings where in off position error codes. Service came, and after spending time on phone with Thermador directly, his comment was “I have no idea what the problem is”. I am waiting to hear from Thermador what their next step is.

We remodeled our kitchen in 2016 and spent a small fortune on what we believed to be high end appliances with Thermador. The Thermador range/steam oven combo is a piece of junk! Thermador replaced the first one within a year because we had so many problems and now the current one we are on our 6th major repair in 5 years! The current repair - replacing the convention motor for the second time - has taken us over 2 months to get completed...and we are still waiting (they've cancelled our appointment twice by not showing up). Thermador customer service is pretty much non-existent. Do yourself a favor and buy another brand!

I hate my new stove - it doesn’t have a timer or a thermometer. It cooks uneven. It trips circuit breakers. I paid $6,300 for this piece of junk. They replaced the inside thermometer but it still cooks uneven. My $99.00 AirFryer cooks and baked way better than this oven. Don’t waste your money - Oh and then you call to talk to customer service and after on hold for an hour it disconnects.

I remodeled my kitchen 6 years ago and purchased 4 major appliances from a dealer specializing in this company - Thermador! I researched Thermador and saw that they were highly rated. Well, every appliance has been a piece of trash and I can't use my oven as it doesn't keep temperature and the part has been in limbo for 2 months. My induction cooktop has been repaired a couple of times over these 6 years. Now my dishwasher's springs have popped and I am waiting for a certified Thermador tech to come and fix it. I am afraid to try my Thermador steam oven in the case that it may break before I sell my house and won't meet inspection. What a BAD company selling this trash. BEWARE!!!

We had a range from Thermador that never quite worked. After growing frustration, we finally called service and they told us that there was a defect with the logic board for our year of manufacture. However, because we waited so long (partially because of the pandemic) we were out of our two year warranty and they wouldn't repair the defect without spending $700 on the repair. This is for a $20,000+ range. Avoid this company like the plague.

I bought these ovens two years ago and two weeks ago they died. I need some kind of panel and a control panel, which will not be available for another 3 weeks. They were fine until now, but two years is not a lot of time for a pretty pricey oven and I don't even have one functioning -- they both died. Customer service is kind, but useless.

We purchased a Thermador double oven and had it installed the day after Thanksgiving. Seemed ok for the first few weeks but then the bottom oven stopped working. Reset the circuit breaker and the bottom oven turned back on. Went to rotisserie a prime rib on Christmas Eve, rotisserie wouldn’t turn. Ended up using the roast option. Called the appliance store where we bought the oven and Thermador to get a technician to come out. While waiting on parts the upper steamer oven stopped working completely. Resetting the circuit breaker didn’t help. We finally got the bottom oven fixed a couple weeks ago but the technician didn’t know anything about the upper oven problem. So now we wait until the parts arrive for the upper oven. Four months and $8000 worth of disappointment.

I purchased a whole kitchen of appliances in 2019. My pride purchase was a Thermador 36 inch gas 4 burner with a grill in the middle. 7149.99 stove alone. The meat probe from the oven was never used until that Thanksgiving when I was going to cook my first turkey with my Thermador stove probe kit. Seems simple right? Put the probe in the turkey, set it and wait for the probe to chirp. Right from the start it gave me a defective code with the probe in. It couldn't be used. Since the fall of 2019 until today Thermador's qualified service techs have been to the house 5 times and are unable to fix it.

While products are good dont get cheated into taking an extended warranty. We paid $1000s for the extended service plan and the staff at Thermador are absolutely incompetent from reps to managers. They dont know how to write COIs and for any correction take months. They dont call back and it takes 30 mins on hold to reach their toll free number. Unbelievable unprofessional service for such expensive appliances.

Our range oven (RDF30RS) oven stopped heating, so since only 2013, we had the control panel repaired by auth repair co. The night the repair was completed, the stove stopped igniting (spark modulator failed?). Repair co said it was only coincidental, so after almost $500. to repair oven (which we assumed made sense given over $4,000. price), but we are now told that it is difficult to replace the spark modulator due to impossibility of removing stovetop (screws need to be bored out and replaced), so repair cost is almost $800. I called company to complaint that at least we should be able to replace the part, but due to the defective bolts assembly, it can't be done. No help, and then after she checked with supervisor twice, I was cut off.

Thermador / Bosch only support the newest models of their appliance, and have discontinued product support and parts for legacy ranges and appliances. I need something as simple as a knob for a range, and their customer service basically told me to search the internet to see if I can find something, because they do not support their product and cannot recommend a replacement. They went on to tell me that they have no responsibility after the product is purchased and that it would be best to spend $1500 on a new range. Terrible, terrible, terrible customer service and support! Will never buy their products again!

We bought all Thermador appliances when we remodeled our kitchen. The double ovens have been nothing but trouble. We have had to replace the ignitors twice on the small oven and twice on the large oven. When I tell you the larger oven may have been used 10 times in between replacements, I might be exaggerating. Thermador refuses to do anything. When you call they are happy to note your concern in the account and that is it! We should have gone with Wolf.

We bought this 36”, 6 burner stove new From a local appliance store. We have had multiple calls to have repairs made. 4 times for gas leaks, not a great experience, 4 different occasions. We have had to have two igniters replaced. I also had to have some control unit replaced after a pot boiled over and shorted out this element. That cost us $849. Now with the oven never heating to the desired temperature, and servicemen saying there is nothing they could do, the oven just won’t work at all. The parts to repair it are$2650 without the service call and installation. We paid over $5,000 for this piece of crap. After contacting Thermador, they offered me $ 200 off on parts. A range is suppose to turn on heat up and bake, cook as needed. What a waste of money and terrible customer service! Don’t buy one!

We built a new home in 2015 and installed a complete kitchen from Thermador. The range had problems immediately but the service department responded and it has not been a problem. The microwave failed after less than 5 years and there is no replacement that will work with the built in oven combo. Numerous calls, service visits and still the microwave does not work. I am punting and buying a Bosch.

I purchased a high-end Thermador built in double oven. In total, this appliance was used less than 60 times. The oven would shut off and start beeping-- you would have to turn off main breaker and cross your fingers to restart it. I have had numerous people try to fix it-- to no avail. We live on Maui and the nobody wants to work on Thermadors or our piece of junk Viking refrigerator. We will save our money and buy our appliances at Sears or Lowe's. Save your money.

This oven has malfunctioned since the day it was installed. It doesn’t heat to the right temperature, it doesn’t maintain the right temperature and nothing ever cooks inside. When using the top oven simultaneously with the bottom oven, the bottom oven automatically cools down. It was finally replaced with a new one and the new one does the same thing. I am going to take the $8,500 loss, and buy a new oven. Also, I would steer clear of Thermador refrigerators as well. They are very poorly designed!

These stoves are expensive. They’re supposed to work. There is supposed to be rapid customer service. The griddle is calibrated on both sides. It’s not. The stove goes up to high temps or can’t keep the temp. The range and wall ovens reset. It is supposed to be a motherboard issue. I’m very frustrated as we can’t cook. Family of six and we can’t cook. The stove turn off in the middle of the bake or resets or can’t keep the temp. If it does t lock up and you can’t open the door.

Don't buy Thermador ranges. A COMPLETE WASTE OF MONEY AND A LOT OF IT. We've had the ProGrand garbage for 1 year. Excluding previous problems, the most recent is the oven lights no longer function. Called Thermador for assistance. They stated that while still under warranty, the oven bulbs (2 of them) are a routine consumer maintenance issue and a tech would not be assigned. So, I spent $40 for a bulb. Despite I specified that no lights function in the oven, Thermador sent me only 1 light. With much difficulty, I replaced the defective bulb in the lower right of the oven. Powered the oven back up, AND NOTHING. Removed the new bulb and placed it into the upper left socket. After powering back up, AND NOTHING.

Thermador -Unless you enjoying seeing F-34 codes on the panel, do not buy! Their products are suppose to be a higher end brand of appliances and the cost goes right along with that. I have a Thermador built in double wall oven. I cannot tell you how many control panels I have had replaced at $486 each plus labor! Tack on the relay and touch panel replacements, I've clearly spent more on the repairs than the outrageously priced oven. I had an authorized Thermador service company here. After following the advice of THERMADOR tech. (who was on speaker phone,) they decided to replace the control panel. That was done but it did not fix the problem. So now trying a display panel BUT once an electronic part is opened it cannot be returned. So $486 down the drain. When panel was connected something happened with electric and everything went out. Now they say I need relay, control and display! NO THANK YOU!!

When we renovated our kitchen a few years back, we bought a Thermador Range and Hood. About 3 years down the line, two burners stopped working. The Thermador recommended repair service was able to repair it once. It went bad again after a year and now nobody can repair it. They keep telling us the parts are not available. Same is the case with hood, the panel with the start and stop buttons has stopped working and no one can repair it. Just keep paying these servicemen over and over again. I will never buy a Thermador product again. Too expensive and stops working too quickly. Price does not match product. Dissatisfied Customer.

I thought I would pay more and receive a better quality oven. I purchased double ovens - Thermador and am extremely unhappy. They both stopped working after about 10 uses. Thermador customer service was useless, telling me I had to get a repair company here before they’d consider paying. These ovens were installed late August 2019! Cannot get anyone here for a week. Do not buy Thermador both because of poor quality and nonexistent customer service.

The thermostat has never worked properly. If it was set for 350degrees it would always be 35 to 50 degrees less. I have had the repair service and they always replace the thermostat. This worked for a while only to revert back to the same problem. The last time I had service my contract had run out so I paid for the service and the part out of pocket. It was then the repairman told me there was a recall on another problem which the previous service people never told me. And never fixed while I had a service contract. Now I am experiencing the same trouble with the thermostat, I set the temperature to 375 and when I did a reset after baking for awhile the temperature was only 305 degrees. So my food is not cooking and I am at a loss for words as to why this is happening every 10 to 12 months.

We just replaced a 15 year old Thermador Professional gas range and oven with a new 36” Thermador Professional 366 range and oven. About $10,000 invested with installation. Most disappointed on delivery to find new oven door quite dirty in between the glass windows. Also oven temperature about 60-70 degrees hotter than the dial setting. The worst, however, is that a new oven rack that was soaked in water for about 6-7 hours to remove some baked on cheese has started to rust. Obviously there is no quality control at factory and cheap materials are used for components. We have had two Wolf range/ovens and have been most happy with them. I would strongly recommend anyone looking for a top of line range/oven forget about the Thermador line.

We remodeled our kitchen before moving into our, new to us, but older home, back in 2014. When it was time to choose appliances, I was extremely excited, being a baker especially wanting to enjoy our new oven. The existing gas stove in the home was a Thermador so I thought I would get the same brand for the oven. The salesman wasn't very helpful so I just chose the double convection oven. Surprisingly, the convection aspect was not useful in controlling odors emanating from the oven, as I was told it would.

Extremely negative experience with customer service/product support. I requested replacement parts for my Thermador grates (rubber pads underneath the cooking grates). No can do! You have to purchase the entire grate assembly at a cost of approx. $250.00 each! Interesting you can purchase them for their newer Thermador models but not mine. The grate rubber pads are removable and can be easily replaced at minimum cost. I will take my business elsewhere where customers are treated better and stand by their products. They have lost touch with their bottom-line, the customer!

We recently purchased a new Thermador oven Model MSD301WS/01. The user interface is horrible as it uses a display panel that is located about 2 feet off of the floor and requires you to swipe the menu options (like a smartphone) to make your selections. I literally have to kneel down on the floor to read the display and the text swipes so quickly that I have to carefully swipe word by word to find what I want to do. I never thought that turning on an oven to bake something would be so difficult and uncomfortable!

We have repeated failures of the blower motors on our oven. If the oven senses that either fan isn't spinning at nominal speed, the oven shuts down. It's a $500 bill every time one of the motors goes out ($300 service plus $200 for the part). The first went out barely a year after we bought the oven. The next went out later the same year. Barely a year later and one of the replacements is failing. Replacing the fan involves pulling the oven from the wall, no easy feat for the do-it-yourselfer.

I have a 36” gas/gas convection oven. It’s almost 4 years old. Bought it from ABT in Glenview Il. The bake setting never worked. I had service at least 4 times. I was told to get use to it. That’s how this oven works. If the oven is used for long time the temperature drops. I was told to do the biscuits test. When I send them the picture they told me that I used the wrong rack... Every time there was another excuse. PLEASE don’t get stuck with this oven. Customer service is terrible and their product even worse.

I bought the hood 30 days ago and since the day I receive it it didn’t work. Yes it’s 10,000$ defective range. They sent me a technician 3 times trying to fix it and he disassemble the range piece by piece and put it back together and still not working. This is a scam. This appliance didn’t pass quality check before selling it for the big $$. Stay away from Thermador. Stay away from Thermador. I can’t say it enough. Scammers and thiefs!!

I have to say that I purchased this range with great expectations thinking that Thermador had such a wonderful reputation; however, I am extremely disappointed in the performance of the larger oven. We had a small dinner party catered, and it would not hold the heat to finish preparing the dinner on her large sheet pans. I've had problems with the lights not working intermittently, so I decided to replace the bulbs (which the manual states is a DIY maintenance item). This is not a DIY job because you have to crawl into the oven to reach them (there are 2 of them in the larger oven), and in order to do it properly, you pretty much have to remove the oven door. Suffice it to say that I now have to call a repairman to put the door back on. The first and only time I tried to clean the oven. The amperage on the circuit is exactly that specified by Thermador.

We have a Thermador gas oven with griddle top. The non stick coating peeled after one year. They refused to back the defective griddle. Customer service extremely rude! They put you through many tasks to get a file number. Fan on oven is also very loud. Save yourself some headaches, DO NOT Purchase Thermador!

Installed new Thermador range and hood when kitchen was remodeled in 2013. Oven in range has needed new igniters twice, at $450 parts and labor each time. Now it needs new oven door hinges -- fortunately an aftermarket company makes replacement parts for this range because Thermador does not! After just 5 years?

We purchased a Thermador Pro Harmony 36" range in 2010 and have been disappointed with it ever since. It was purchased as part of a kitchen remodel package and all 3 Thermador appliances purchased have been replaced over the 7 years we had them, except our oven which only performs sporadically. The griddle stopped working after a year, the circuit board has been replaced, the burner ignitors have been replaced, the broiler function no longer works and the oven door hinges no longer work to keep the door shut. We literally have to push a stool up against the door when we use the oven to keep the door closed. Thermador says they no longer make hinges since the oven is discontinued. And, they couldn't even provide me the name of a parts company to order new hinges. Apparently the hinges are no longer available, anywhere! They are worthless! DO NOT BUY THERMADOR!

The ovens in my 48" Thermador Range are garbage. For years I have had problems with the larger oven not heating to the proper temperature (getting up to 250 degrees regardless of where the temperature is set). The motherboard had to be replaced but it still hasn't worked properly. It's hit or miss when I turn it on to see if it will get past 250 degrees. Recently the smaller oven went out completely. Over eight hundred dollars in repairs later, the small oven now acts like the large oven and it is hit or miss to see if it will get up to the proper temperature. It seems to work better if I turn the larger oven on at the same time. It's absolutely unacceptable that there are so many complaints with this company. I will NEVER again purchase anything from Thermador. Now my dilemma is whether to continue to invest money in repairs or just chuck the whole thing and go with another brand. It makes me sick to think about it.

We purchased a top-of-the-line Thermador CM302 double oven in 2004; since then, we have had to replace the "Relay Board" 3 times.The first time was covered under warranty, the second they paid for 10% of the part cost. We paid entirely for parts and labor after the 3rd failure. Now, it has failed again. Thermador Customer Service is unwilling to do anything about it; and to top it off, they tell me the relay board is no longer available. All they would do is give me the name of a company that "might" rebuild the board. No help as to who might remove and replace it for us, nor any support to get a new one. The oven won't operate properly - again. Their customer service associate was rude and arrogant. We own several Thermador, Bosch and Gaggenau products. NEVER AGAIN! I strongly suggest that anyone looking for premium appliances avoid EVERYTHING this company makes. Buy them at your own risk...

I was sitting in my kitchen in March, when I heard a loud explosion... It was very scary. I did not know where the sound had come from. Later, when I opened my Thermador oven as it was on the Cleaning Cycle, the entire inside glass was broken in large cracks. When I opened the door, little powder flakes went on the floor. When I cleaned the floor, little pieces came into my skin. No blood or anything, it felt like slivers in the skin. They worked out in a week. So no serious damage, just hurt and bothered me. I don't think any oven glass should break. It was a very expensive downdraft in the counter island type stove. I consider it a serious safety issue. I called Abt to let them know what happened, I was referred to Thermador and it took many calls back and forth.

My range is 4 years old. Finally called Thermador directly and they confirmed what the repair person told me. Once you turn the oven to a certain temperature you cannot adjust it, no turning down that pie that's been in for 15 minutes. You have to turn the oven off and let it cool down. And you can't leave the oven door open or else you'll burn out the board that sits at the top of the opening. BIG PROBLEM for me. Can't believe that my $7000 stove doesn't have this feature. Love the burners though.

After six visits by their authorized repairman and at least 5 calls to Customer Service, my PCG366E1 professional series cooktop still doesn't work. I've not experienced a more incompetent group of people in my life and I'm 65 years old. They just keep passing the buck. I guess they are hoping that you'll just go away or die. Get this, they (Customer Support) won't engage with their own technical support people to try and resolve an issue for the customer. I ask for technical help to get my unit fixed and they offered me a 20% discount on parts. I had to explain at least 5 times I wasn't looking for a deal, I was looking for help to resolve the issue. I will never buy Thermador again and I will never buy any appliances from the company that owns Thermador. That's BSH Appliances, a Germany company.

My Thermador Professional double oven bought for $12,000 in 2004. I have had 5 different repair man coming to my home to repair it, each visit about $70. Couple didn't call me back even. Last 2 repair professionals told me that there is no more parts for my high end oven. I called today Thermador myself. Customer service told me that after 7 years they don't make parts anymore??!! Technicians removed few parts here and there, to buy new, never got old ones back, don't know their parts numbers. Next week Feb. 28th 2017, Thermador own technician is coming to assess, $120 plus $30. Made in 2004, so expensive but not repairable. WHAT AM I SUPPOSE TO DO NOW??? P.S. I have 2 burners working only, other 4 burners, grill and both ovens are not.

Just found out that they no longer make part to repair blower motor for model no. pgr486gdzs. May have to junk my very expensive oven. Saw that other people are having the same problem. Thinking class action lawsuit. How can we do that?

Bought a large 60-inch dual range from Thermador. Very sleek and fits right in with the other appliances. Easy to clean and can handle any type of meal that you want to prepare. Pricier than your typical range but it very much well worth it. Can handle any job that you may have. Much more powerful than your typical range. Larger than your typical range so you have to take that into consideration. Can handle any type of meal that you are willing to cook. From slow cooking stews to faster cooking pizzas it can handle them just as well.

Works well, no problems - it works fine. Price is okay. The color is nice. It was a long time before I had to clean it and I like it. The price was higher but it looks nice and classy and works well enough that I am satisfied with the product that I will not call to complain about the product. It was more expensive than most but I liked the style and thought it would work well because it is good enough to spend the few extra dollars. The size fits well in my kitchen. It could be lighter but obviously you don't pick up w/ stove that much so it doesn't play into effect at all and it's a nice stove.

The overall performance was just as expected. It performed flawlessly. With its easy to use setup it was perfect for me and my family. There wasn't single thing on there that gave problems or had you questioning. Well for we paid for it it's worth every penny we put down into it. I couldn't have been any more satisfied with it than I already am. I would recommend this brand to anyone and have already recommended to everyone I know. We have the stainless steel model with the side by side oven racks and double top cooking ranges and let me just say it looks absolutely stunning in my kitchen. Very sleek and modern look that would make any kitchen look spectacular. The overall size was just perfect for what I needed. I'm able to cook multiple things at the same time without crowding my cook area. That goes for the oven and the ranges. If you're like me and have a big family and love to cook great food this is what you're looking for.

I can do more than one thing in it at different temperatures. With this I can cook a dinner for a lot of people in less time. After it's easy to clean and does not take a lot of space. The value is good. With all that it does it is worth the price of it. I would buy it again if I need to get on. It looks good, it makes the kitchen look like it's better. With the two side by side it does not take up a lot of room in the kitchen. The color goes with everything in it. It fits into small spaces which makes it easy to have a lot of other stuff in the kitchen also. With this I can add other stuff I want to have in the kitchen also.

The performance was at par or better than others I have used before. I would use this brand again and recommend it to anyone that may ever ask me advice on. I have used it at another location for an event. Based on the performance, I would say the value would be good. It's a very professional and modern design. The color patterning is quite nice. I wouldn't change anything about the appearance. It's a typical size.

Works great and well. I have enjoyed using this product every chance I get. I do want to try something else though to experience more. Value was good for what I got. The product works well and provides what I need to feed my family. That is what I need in equipment. Good price and works wonders. Appearance is great. Looks strong and sturdy and I like the modern look that it provides my kitchen. Makes it stand out more than the past stove I had in there. Fits in the little spot where my stove goes, not too big nor too small in size. Perfect oven size for what I need to cook in there also.

I haven't had any problems with this product so far. I love it. Unlike my last one, it's easier to keep clean. And the performance is much better. For what I have paid for it compared to the last one I owned, the quality for the value is amazing. I paid way more for something that wasn't as good as this one. It looks amazing! It's not dull or boring looking but it's not over the top either. It's the perfect addition. Makes things look more put together. It fits where I would like it to fit. It's not too small either. It's big enough to fit whatever I need in it.

I would highly recommend this product to anyone. Can be a little pricey though. It is invaluable! Easy to use, and very modern... compared to the other prices and what is out there it is definitely number one. I love this product. Feels premium and makes me happy to show it off. Nobody I knows has it. Could be a tad bigger because I like bigger items but it is totally fine and I am proud to have this product in my house.

My appliance runs very, very well! I have had very few problems since I bought it about 3 years ago. It runs basically like it is brand new! The value on the appliances is fantastic! You get more than what you really pay for, and for how long the product lasts it is absolutely fantastic! The appearance of the appliance is great. It is an appliance and not a decorative item, but it doesn't have that clunky machine look. It's sleek and unnoticeable. The size is just perfect! I don't think it is too big or too small. It is just the right size that it doesn't take up too much room in my house.

The product works as expected. I have not had any issues or problems with the product since purchase. It's easy to use and operate, and has all the features you need in a range. It simple to use and efficient. I am extremely happy with the overall value. I was able to purchase at an amazing price. I actually spent less than I had budgeted for, which made me very happy. It looks great, works great. I am extremely happy with the appearance of the product. Considering I was able to get it at an amazing price, it still looks modern and stylish. It looks a lot more expensive than it actually was and it matches my other appliances, and looks awesome in my kitchen. The size of the range is perfect. Big enough that I can fit larger items in the stove and cook multiple sides on the range top. But it's not so bulky that it looks obnoxious. It fits perfectly in the designated area.

It works well and looks good but I had to replace one of the burners. Cooks everything I need and is easy to clean. I got it at a good price and my wife really enjoys using it. It is a very valuable product that me and my wife use for my family and friends. We use it on a daily basis and I couldn't see getting by without it The look of the product is excellent. My wife loves the color and the design, and all our friends have commented on how well it looks overall. It is a very appealing product and design. The product is a great design and is a perfect size, and a perfect fit for my family's kitchen. It is just the right size. It is not too big but it's not too small either. It doesn't take up too much room in the kitchen either.

Love the design of it. Nice sleek appearance and is an innovative product. It always performs at top notch and never lets me down. I'd definitely recommend this product to family & friends. I will be buying this product again in the future. Excellent value that's well worth the money. Very durable product that will last a long time. I look forward to using this because it always delivers the best experience. Love the color because it matches my other products. Goes very well with the theme I have in my house. It's an innovative product that won't disappoint you. Perfect size that fits very well with my other products. Doesn't take up a lot of room like other products do. It is definitely the right product for my family and I.