Thermador Ovens Reviews

We bought a Thermador 48" range with our home in 2017. At the time, it cost us about $15000 and the same model today is closer to $20000. You would think that it is high quality, something the kids will fight over, once we are gone. Nope. It failed. Steam oven would shut down after sitting at temperature for a few minutes. We called Thermador and they told me to just call a technician to come out because there was nothing they could help me with over the phone. So I did... a local appliance repair shop that advertised they worked on this brand.

Not even worth one star! I am thoroughly disgusted with Thermador. Horrible product. They don’t stand by their promises. Bait and switch tactics -I’ve had nothing but problems from day one! Many service calls and it’s never been right. My double ovens were a waste of money. Extremely poor customer service, horrible quality and zero communication. I’ve also got a 6-burner professional cook top with problems! What a waste of my money. Shame on Thermador. No wonder there’s so many complaints. They’ll be out of business soon. Stay away!!! Even their extended appliance insurance is filled with so many exceptions that they won’t assist with the consumer.

I recently purchased a Thermador gas range, hoping to enjoy high-end performance and quality in my kitchen. Unfortunately, my experience has been disappointing. I expected a lot from a premium appliance, but it seems that the reliability just wasn't there. Indeed, after four years I had to replace the control board, the igniter and four of the burners! It was frustrating, especially considering the investment that was made. I had imagined this stove would last much longer and maintain its performance, but that hasn’t been the case. If you’re considering a Thermador, I suggest weighing your options carefully. For the price you pay, you should expect durability and superior quality, and sadly, that’s not what I received. I hope my experience helps guide others in their decision-making process.

We had the 30" dual fuel range for 5 weeks and the oven died. The stove top and oven light work so not a power supply issue. Of course the oven failed on a Sunday so can't reach customer service or retailer until Monday. Very disappointing for this level of appliance and length of time.

I purchase this oven specifically for the dual fuel using propane. It was installed without the conversion kit exposing my family to carbon monoxide poisoning repeatedly. Called to schedule service only to learn they don’t service in my area so I was referred to someone who provided me the info above but did not return to complete the job. In addition all emails from Thermador have a do not reply which means they have no interest in helping customers who spent a premium on an appliance.

Terrible customer service. On the phone 3 hours to try to get a service appointment scheduled. Confirmed the appointment the night before, took the day off from work. No show the next day. New appointment scheduled almost 3 weeks later after missing the appointment - now after the holidays. Nobody in their call centers could do anything. Being in business a long time this is horrible to do to a customer.

I bought a Thermador 6 burner gas oven in 2019...Since then the oven has had to be repaired 5 times. Three of the 5 times were to replace the control panel. The broiler would ignite when it was turned to bake, and the oven gas would open but not light, setting off our carbon monoxide alarm. After the 3rd time in two years, Thermador offered a discount on a new oven, but would not replace it. My family could have been died if we did not have a CO detector.

I am fortunate to have a home in California and a vacation home in Idaho. I chose Wolfe products for California and tried saving some cash by purchasing a 30” five burner Thermador range/oven for our vacation home. What a mistake! I replaced an older GE oven/range with this Thermador that barely heats water. It’s not altitude (the old GE stove top worked fine) It’s BTUs. The service people tried to help out but no luck. And the stars on top of the burners are so very difficult to clean around after removing them. Not spending a bit more on the Wolfe product for the Idaho cabin was a mistake. You only replace appliances every 20 years and I wish I bought a Wolfe oven/range. I’m stuck with a Thermador now.

I purchased my Thermador double wall oven in Nov 2021 because it was supposed to be the top of the line. It died in Aug 2024 and after 2+ months of trying to fix it it was decided that it could not be repaired. The requested paperwork was sent in by the store who sold me the oven and customer service told me they had everything and the claim had been sent up for an exchange review and they would get back to me in 2 days.

Our brand new oven that was hardly used broke down and the Thermador repair person showed up to tell us they didn’t have the part on the truck. He proceeded to tell us that this part breaks down a lot. Then wanted to charge us a huge number for the repair. We went to an appliance store and they put the part in for 60% less. They have terrible customer service for a high end product. Should have stayed with Viking.

This oven is louder than a dump truck! Be careful when you buy. I actually didn't believe the reviews and went to the showroom and listened. It was ok so I have decided to buy. That was a big mistake. It is so loud and noisy as if there is an open window with a hurricane outside. When I contacted the customer service they actually said this: "showroom is showroom and real life is real life"??!! Yes! They sent a tech man that said it's a normal noise and that we should learn to live with it. DON'T BUY if your sanity is important to you.

I would give 0 star if I could. This Thermador microwave is an absolute disaster. After only 3 years, it completely broke down. It took 5 visits from a technician over an agonizing 8 months just to fix a fuse, which cost me $500. Then, just 3 months later, the electronic panel failed, and now I’m staring at an outrageous $1,200 repair bill. That’s $1,800 to fix a microwave that's barely out of warranty!

I sincerely wish I'd read these reviews prior to owning our Thermador Oven. Over $12K and we are now being told that a simple broken glass panel CAN NOT be repaired! The inside glass broke for NO reason due to heat and three attempts to ship the part have resulted in the glass arriving shattered due to poor shipping on the part of Thermador! Now we're being told we can not get the oven repaired! Our attempts to contact Thermador directly have been a joke! YOU CAN NOT SPEAK TO ANYONE! We finally got through to a human being on one day and got hung up on THREE TIMES!!! We feel so very foolish for having made this tremendous investment. Thermador doesn't even post their corporate office information to avoid customer contact! We are now forced to seek legal advice.

Everything that can go wrong with my Thermador oven did. The last service person came out and told me $1,350.00 to fix it. This is the second issue I have had with this garbage manufacturer. Do not purchase any appliance with their name on it. Expensive yet poor quality.

Have had nothing but problems with Thermador products and they’ve done nothing to rectify any of it. Our island oven’s door glass imploded when we used the self-clean for the first and only time and we were told we just “shouldn’t use it.” The left front burner on our range has been out since day one and after numerous visits from our local tech, still doesn’t work. And just today, the left refrigerator light went out and I’m told it can’t be repaired because burned out lights can’t be replaced. They’re a joke. Will never, ever buy a product from them again and intend to spread the word using every channel at my disposal.

For the price you pay you would think that you would get a better Warranty. 3rd circuit board replacement and once again no Warranty. What I would expect from something like GE or LG. Not a extremely expensive oven like Thermador.

Don't buy Thermador! Read all the reviews! My complaint is similar to the others posted. I purchased a double wall oven with doors that open from the side. I thought I was getting a high-end product. 6 mos in, it stopped working properly. A part was replaced THREE times. The service person couldn't even get it to work after replacing part the last time. I have requested a replacement oven. So far, nothing but "management will contact you soon." They have my $$ and I'm left without a working oven.

We purchased multiple Thermador appliances including an oven in 2020 as part of a renovation of our Florida condo. We purchased a one-year appliance service plan for the oven in July 2023. In late September, the oven stopped working. On October 4, 2023, we filed a claim under our warranty and Bosch/Thermador contacted a local appliance company that came to our condo and diagnosed that the control and display boards both needed to be replaced.

I couldn't be more disappointed with this range! The oven bakes unevenly no matter what we attempt. The flames on the range leave burn marks on the sides of even our largest pot, wasting so much heat around the edges instead of heating the bottom of the pot. There's really no "low" temp - everything is at a rolling boil on low, and XLO is only so-so (but makes a really loud noise when it relights). It's very difficult to tell the difference between medium, medium high, medium low on the burners - the flame basically doesn't move for a while, then for a few millimeters turning the dial the flame gets bigger, and then you're at HIGH. A tech told us it's nearly impossible to recalibrate as well, which will need to be done when one of the many circuit boards has a problem... Overall I feel like this range was designed to look beautiful, but it's not efficient for families nor does it bake well.

I purchased a package of appliances for $20,000.00 and waited for three months for the range. The range was delivered and it has never worked correctly. It took me two months to resolve that the oven does not work property. It has taken a month to get them to agree to replace it and now they are working on finding a company that will agree to replace it. This has been the most frustrating experience and now going on five months without a range. I thought I did research but not enough. Thermador makes it very difficult to do business with them. There is no transparency as I have been trying to reach out to a officer of the company with no luck. I understand why they don't post their names or numbers. Terrible customer service. I strongly recommend that you do not buy their products.

Buyer beware. Bought a new micro/oven combination and it stopped working in 3 months. Please be advised that it takes Thermador more than a week (They advised up to 72 hours) for a call back before scheduling a repair. Totally unacceptable.

Dear Reader: I bought a new Thermador 5 burner gas range for a renovation that was completed in March of 2023. I started complaining almost immediately as I found the oven temp would take 30-40 min to get to a desired 450 temperature for cooking bread. But would not hold the high heat. The best I would get would be 350. On Thanksgiving of the same year, the oven, including 3 of the burners were suddently dead. I spent countless hours with different technicians trying to find out and repair the problem. That never happened and finally Thermador decided that the range was irrepairable. Now, you would think that Thermador would step in right away and right this. Nope! I had to wait another week for them to give the OK to this file at which time they contacted the company I bought the range from, not me and that turned out to be another horror show. DO NOT BUY ANYTHING FROM THIS COMPANY. There is NO CUSTOMER SERVICE.

I purchased a Thermador Gas Range, Model PRG3-4WH this July. It was installed 8/29/2023. 5 weeks later, my house filled with smoke while a batch of brownies was baking in the oven. I ran to the oven to discover the brownies were all on fire as the broiler had turned on during the bake cycle. Luckily I was able to catch it in time and pull the burning brownies out of the oven and throw them out the kitchen back door. If I would have left instead of staying close to the oven, a very serious fire would have developed in the oven. So even though the oven was set to the "bake" setting, the broiler came on randomly during the bake cycle. I tried it again a couple of days later and the same thing happened again.

I believe Thermador skimped on quality to include gimmicky items such as a rotisserie and over reliance on an App called Home Connect. Some temperatures commonly called for in recipes are not available without the use of the App. As a skilled cook I found temperature management to be poorly thought out in regard to the software that controls it.

We purchased a double steam oven from Thermadore in 2020. Have had nothing but problems with the control panel from day 1. I’ve had about 6 service calls. They have replaced everything they can in the control panel. Issues still pop up. Clock time freezes, lights won’t turn off, oven resets when I press the timer. Random weird issues that can’t always be replicated. Seems like the main computer is faulty but they have replaced everything they can so don’t know what to do? I just keep purchasing the extended service plan. Might be time to hire a lawyer because I believe this is a lemon. We paid $10K for this oven. I expect it to work better than this in its first three years.

We replaced all of our major kitchen appliances and chose Thermador based on our previous experience. Sorry we did. If there was a lemon law for appliances, we would have them all replaced with another brand. From the poor design to the performance they fail big time. Customer service, fail. Repair service, fail. What a waste of some big money. Out of 4 appliances, we've had repair service on 3. The oven didn't sound when it reached temperature nor did the kitchen timer. Repair person came and said it was a 2 person job since the oven had to come out, so I waited another month.

We were lured in buying a Thermador oven and range. There was a promotion that if we bought the oven and range we would get a Thermador dishwasher for free. OMG…What a mistake did we made in buying these more than mediocre products. We bought a Miele dishwasher, just a couple of months after the installation of the Thermador dishwasher..!! We sent the Thermador dishwasher to junk and we paid an extra 400,$ to get the top model of the brand. The dishes and glasses were never, never completely clean!

I bought a Thermador steam oven. It was broken from the first day they installed it. They had to make three trips, and no one knew what was wrong until I finally had one technician who came, opened up the front, put in the right chip while the technicians had been looking at the stove. They bent the drawer that’s beneath the stove, and I’ve been trying to get Thermador to come back and fix it, it seems like their techs do not have any experience although they claim to be well trained. I’m still sitting here four months later with a bent draw the Thermador hasn’t fixed. If you call the customer relations department you’re going to message which basically says sorry for a lousy phone service. Please wait for someone to answer your call. I was on for 30 minutes And no one picked up the phone. What a horrible, horrible company that claims to be a premium product.

How can you continue to sell Thermador Products? We bought a whole kitchen full of appliances on 10/07/19 and installed Jan 2021. The oven started shutting off after two years and finally shut down completely. Looking at reviews online it seems to be a very common problem with a $1,000+ fix that might last 2 years. At this price point, this is a complete lemon. I mentioned this to a friend in Marblehead and he has the exact same range with the same problem. Your service provider has not been able to find the solution. No oven all summer. What a lousy product.

We have been waiting for the oven repair since 2 months and nothing has been fixed until now. The part is not delivered on time to the technician and the appointments keep rescheduling. Horrible customer service and horrible appliances. The microwave needed to be replaced within 2 years and the oven stopped working by just preheating it on 400 degree F for 15 mins. Now we have to keep the whole system turned off because of some board not working and 2 of the gas burners also do not work. It's been more than 2 months and we have to use a matchstick or candle lighter to turn on the remaining gas burners. If they claim to be this high end appliances, we would expect them to last longer and work better and have at least a decent customer support! We won't recommend buying Thermador appliances to anyone at all!