Thermador Ovens Reviews

I purchased a Thermador Gas Range, Model PRG3-4WH this July. It was installed 8/29/2023. 5 weeks later, my house filled with smoke while a batch of brownies was baking in the oven. I ran to the oven to discover the brownies were all on fire as the broiler had turned on during the bake cycle. Luckily I was able to catch it in time and pull the burning brownies out of the oven and throw them out the kitchen back door. If I would have left instead of staying close to the oven, a very serious fire would have developed in the oven. So even though the oven was set to the "bake" setting, the broiler came on randomly during the bake cycle. I tried it again a couple of days later and the same thing happened again.

I believe Thermador skimped on quality to include gimmicky items such as a rotisserie and over reliance on an App called Home Connect. Some temperatures commonly called for in recipes are not available without the use of the App. As a skilled cook I found temperature management to be poorly thought out in regard to the software that controls it.

We purchased a double steam oven from Thermadore in 2020. Have had nothing but problems with the control panel from day 1. I’ve had about 6 service calls. They have replaced everything they can in the control panel. Issues still pop up. Clock time freezes, lights won’t turn off, oven resets when I press the timer. Random weird issues that can’t always be replicated. Seems like the main computer is faulty but they have replaced everything they can so don’t know what to do? I just keep purchasing the extended service plan. Might be time to hire a lawyer because I believe this is a lemon. We paid $10K for this oven. I expect it to work better than this in its first three years.

We replaced all of our major kitchen appliances and chose Thermador based on our previous experience. Sorry we did. If there was a lemon law for appliances, we would have them all replaced with another brand. From the poor design to the performance they fail big time. Customer service, fail. Repair service, fail. What a waste of some big money. Out of 4 appliances, we've had repair service on 3. The oven didn't sound when it reached temperature nor did the kitchen timer. Repair person came and said it was a 2 person job since the oven had to come out, so I waited another month.

We were lured in buying a Thermador oven and range. There was a promotion that if we bought the oven and range we would get a Thermador dishwasher for free. OMG…What a mistake did we made in buying these more than mediocre products. We bought a Miele dishwasher, just a couple of months after the installation of the Thermador dishwasher..!! We sent the Thermador dishwasher to junk and we paid an extra 400,$ to get the top model of the brand. The dishes and glasses were never, never completely clean!

I bought a Thermador steam oven. It was broken from the first day they installed it. They had to make three trips, and no one knew what was wrong until I finally had one technician who came, opened up the front, put in the right chip while the technicians had been looking at the stove. They bent the drawer that’s beneath the stove, and I’ve been trying to get Thermador to come back and fix it, it seems like their techs do not have any experience although they claim to be well trained. I’m still sitting here four months later with a bent draw the Thermador hasn’t fixed. If you call the customer relations department you’re going to message which basically says sorry for a lousy phone service. Please wait for someone to answer your call. I was on for 30 minutes And no one picked up the phone. What a horrible, horrible company that claims to be a premium product.

How can you continue to sell Thermador Products? We bought a whole kitchen full of appliances on 10/07/19 and installed Jan 2021. The oven started shutting off after two years and finally shut down completely. Looking at reviews online it seems to be a very common problem with a $1,000+ fix that might last 2 years. At this price point, this is a complete lemon. I mentioned this to a friend in Marblehead and he has the exact same range with the same problem. Your service provider has not been able to find the solution. No oven all summer. What a lousy product.

We have been waiting for the oven repair since 2 months and nothing has been fixed until now. The part is not delivered on time to the technician and the appointments keep rescheduling. Horrible customer service and horrible appliances. The microwave needed to be replaced within 2 years and the oven stopped working by just preheating it on 400 degree F for 15 mins. Now we have to keep the whole system turned off because of some board not working and 2 of the gas burners also do not work. It's been more than 2 months and we have to use a matchstick or candle lighter to turn on the remaining gas burners. If they claim to be this high end appliances, we would expect them to last longer and work better and have at least a decent customer support! We won't recommend buying Thermador appliances to anyone at all!

Updated on 04/26/2023: I posted my review on Consumer Affairs about my ordeal with Thermador installing a liquid propane orifice range when I actually use natural gas. After 3 years and $3200 in out of pocket cost, I finally determined the problem. In all honesty, when I posted my review, it was more to help others who may have the same issue. However, when a Thermador representative called me and asked me to submit proof of my cost, I thought the company would reimburse me for some of my expenses since they consistently misdiagnosed the problem. So I sent them all my receipts. Well guess what? They are not going to reimburse me. It was all a ploy to appease me and keep me quiet. Which is actually more aggravating than living with a malfunctioning Thermador range...The End!

We installed our range in 2015. Our first service call to fix something g broken was 2016. Our steam oven have been out since 2021 and every month when we call we are told the part is on back order. Today we almost made progress except Thermador wants us to buy a new $15,000 range and they will graciously give us 10% off. The representative told us that the life span of this appliance is 10 years If I had known that I would have spent the $15k on a Wolf/subzero. I find it unreasonable that a major part in the oven function has been on back order for 2 years. Stay away from Thermador!

When we remodeled our kitchen in 2021, we decided on a Thermador oven/speed oven combo. It took over a year to arrive (!!), and now 6 months in, it has already blown a control board. Their customer service is horrible as well and acts like they could not care less about you as a customer. Please save your money - 8k is a lot of money for a dust-gatherer!

I purchased a brand new Thermador stove in 2019 and never used it because I also have double oven. One day in summer of 2022 it just died and oven didn't work. I have service contract which I paid 900 dollars for. I called for service and 3 weeks later a tech came out and said control bd was no good and that they needed to order it. A month went by heard nothing, I called. They said part was on backorder. 6 months went by which I kept calllng only to be told the same thing.

We outfitted our new home with Thermador. Two dishwasher, side by side built in fridge/freezer, wine fridge, 48" cooktop, and double ovens. The ovens have been "repaired" three times, the repairman has been out another time. We still don't have working ovens. Their own repairman recommended we get new ovens, and Thermador refused. It's been three years and the amount of time they have worked is far less than the amount of time they haven't. Their idea of customer service is to put you off until you give up and go away. Our repairman advised that this is a known problem, but so far he has been unable to fix it. I will never, under any circumstances, have another Thermador appliance in my home.

I have a Thermador stove. The light is out on the panel. I called and explained to the service department what was wrong, along with year purchased, name and model. They charged $159 to come out and tell me in a minute or less parts were no longer available. What a waste of money. Poor product. Worse customer service.

Don’t ever purchase a dual fuel Thermador range. I spent $18k on a pro range. I had hot cocoa boil over onto the induction cooktop. It leaked into the internal mechanism and short circuited the entire unit. They sent out a repair person who said it was my fault and not covered under warranty and it would be $4k to repair. This is a design flaw! Back your product!

Purchased a brand new PRG364 Thermador oven. Hired a cabinet maker to remodel kitchen to fit the new Thermador range. Once installed, the oven and led screen did not work. I purchased the range from Spencers Appliance and called them for repair. They passed me on to Thermador Representative. The range was installed on Dec 15, 2022. It is now mid February 2023, and I still have a non operating range. Have called many times for assistance, Thermador claims they don't have a part.

Their service department is terrible. The burner on my stove stopped working and I scheduled for a technician to come and take a look at it. I put in the model number of my range and basically I paid the technician 170 dollars to tell me the range is too old to be repaired because there are zero parts available for it. Thermador could have just screened that on my request and told me it's not fixable. The technician didn't even ask me what was wrong with my stove because no repairs are possible.

We bought a Thermador $8000 steam and regular oven 4 years ago. Since that time, we have had nothing but trouble and service calls. The latest issue is that the steam oven does not work (we BARELY cook) and we have been waiting TWO months for parts; it is 4 years old and as I said, we barely cook. We are using Thermador's suggested appliance repair company.

We are approaching Thanksgiving and this oven will not perform. I have a "small" chicken as a test in the oven to confirm that after 5 years and multiple Thermador promises/repairs 1hr/350 and the chicken is raw. T accepts no responsibility for their poor quality.

I have never in my life encountered a company that was so unresponsive! I was so excited to purchase a range that included a steam oven in addition to convection oven, warming drawer, 6 burners and a griddle. The darn thing started malfunctioning almost immediately, and I haven't had a functioning oven and 4 of the burners for the last 2.5 years!!!! If I had not purchased the extended warranty, I would have been screwed for this $15,000 range!!!! The oven fan would run endlessly after the oven was cool (had to go throw breaker switches to turn it off), individual burners would turn themselves off, the ovens would turn themselves off until the entire thing simply refused to work at all! (Error Code 0610) At first, Thermador was "supportive", gave me contact info for the 3 authorized repair companies. The first one worked tirelessly for 2 years on it! Started happening before Covid happened, took FOREVER for parts to come in.

Issues started right away and I should have returned the stove but I allowed Thermador to fix it and now I am regretting that decision. First issue: When the range was delivered, the gas burners did not work. Turns out the factory had installed the burners backwards (i.e., bigger burners in the back). A Thermador technician came and diagnosed and fixed that quickly. Second issue: Sporadically when the oven door closed, the whole over would reset. If you didn't catch the resetting of the display, this meant the oven turned off and you had to bring all the knobs back to off before turning it back on. In addition you needed to reprogram everything like the time. The Thermador technician was never able to reproduce this issue and refused to fix it.

The repair person is coming out for the third time to replace the fan. We told Thermador that the unit does not heat to the designated temperature. Now the unit is only heating to 230 degrees so we will be seeing the repair person for the 4th time. They cannot have the repair person repair the heating issue on the same day because Thermador didn't write up the repair ticket properly and even though it is a week a week away they want their customer to miss a 3rd and 4th day of work for the privilege of owning a Thermador oven.

I wanted to share some actual photos of the Thermador ME302YP Masterpiece Double Oven. The oven doors are not stainless steel; they are a contemporary gray glass. In my opinion, the description and photos on the Thermador website are misleading. In the header, it says 30" Stainless Steel, and nowhere in the description does it mention this glass. On the website, the single photo of the double oven as well as the double oven installed in both dark and light cabinetry do not portray the true contrast of the materials. Many dealers do not have it in their showrooms as it is a new model and my dealer was not aware of this model having the glass doors until I brought it up. Hope this helps others make their appliance decisions.

The WORST experience ever. Had to have a repair person twice in the first year (range) and again a year later (hood). Now, in the 3rd year, I again have an oven (code 43) not heating up and was told it would be a MONTH to have someone come out. After being given 4 alternative repair companies, 2 of them were the same phone #, one was out of the area, and one did come but didn't order my part. After calling back, they said I didn't APPROVE the order. No one asked for any approval! I was told by the repair company out of the area they get calls from people all over the country.

Our Thermador Range has malfunctioned for most of our 5 year ownership. Thermador Repair Service failed to repair our range over 18 months due to wrong and unavailable parts, as well as not even showing up for nearly 10 appointments, after we waited 6-8 weeks for each appointment. Even in the end, this month, they refused to repair the range out of warranty and also refused to correct their mistakes due to their installing inaccurate natural gas parts on our propane range which is dangerous from their many mistakes of over 6 different repairmen. They left us with their lemon, of which some of their repairmen mentioned with 2 burners and an oven not working. Shame on Thermador, so be here warned. We cannot recommend this horrible company.

I am beyond disgusted with this company. I ordered over $20K worth of appliances (in-wall oven, cooktop, dishwasher, refrigerator, and coffee machine) in June 2021. The appliances finally started showing up in November... one by one over the next several months. However, the in-wall oven/microwave still isn't here. The update I got today is that it will be here in November of 2022... 18 months after I ordered it!!! I literally will have NO OVEN for 18 months!! And similar to other people's reviews, they aren't transparent about an actual delivery date.

Bought a Thermador six burner stove from Abt. I can’t use the low setting because it keeps turning off. The top of the stove is made of the worst material possible for a stove top. If food is spilled, there is no way of cleaning it. After only a few weeks I had to replace the entire stove top, and again now a few weeks later it looks terrible again. The oven makes as very loud bang, as it warms up. I spend over 11,000 on this piece of garbage, and it is really upsetting to have to put up with this stove. And also Abt store who advertises “satisfaction guaranteed,” what a big lie. The guarantee goes as far as the product warranty. I have expressed to them how much I hate this stove, and they paid partial replacement cost for the top to be changed. I just know I have to buy a new stove. I just didn’t think an 11,000 stove is only good for a few months. They should be ashamed.

We’ve had our Thermador range top and oven for over 20 years. So kudos for longevity. Recently I noticed one of the range burners had a flame that seemed lower than the other burners. I checked the manual but no help there. I then call Thermadorian customer support. First was the obligatory, “we are having high call volume…” That all companies use to justify their poor staffing levels. An agent finally answered but midway through the conversation I was disconnected and no return call.

My oven is only 8 months old and stopped working. It took 3 weeks to get a service appointment only to be told that they would have to order a part and come back at some unknown date. How long will I be without a functioning oven? Bad service!

We bought our Thermador range in 2019 and were very excited. Unfortunately almost immediately started having problems keeping the oven and the range igniters working. It has been a struggle to keep it working. During the first 2 years of ownership we have had constant problems and 10 service calls. We finally asked Thermador to replace this lemon and their reply was that "it was too old". (2 years!!). This range should last 20 years with very little maintenance!

I recently purchased a Thermador double wall oven. Since I was replacing an existing Thermador double wall oven and needed the same size, I did not check the reviews. My mistake. The ovens do not properly heat, so I contacted the store where I purchased the ovens and they came and checked them out. According to Yale Electric where I purchased the ovens, I should not expect the ovens to be at temp when the ovens register that they are at temp. I was told to preheat for a half an hour before using. Even when I do this, the ovens do not properly heat. Second issue is with the door venting system. The vents are just above the window, and while you cook, splattering can seep into the space leaving you with streaks and food on the inside of the glass. There is no way to clean it. I would not recommend purchasing a Thermador and regret my decision to do so.

Purchased Thermador Professional Double Oven. After 3 visits by the service department for error code issues, Thermador replaced the oven. The replacement oven started to develop intermittent issues …Not turning on, staying on even though settings where in off position error codes. Service came, and after spending time on phone with Thermador directly, his comment was “I have no idea what the problem is”. I am waiting to hear from Thermador what their next step is.

We remodeled our kitchen in 2016 and spent a small fortune on what we believed to be high end appliances with Thermador. The Thermador range/steam oven combo is a piece of junk! Thermador replaced the first one within a year because we had so many problems and now the current one we are on our 6th major repair in 5 years! The current repair - replacing the convention motor for the second time - has taken us over 2 months to get completed...and we are still waiting (they've cancelled our appointment twice by not showing up). Thermador customer service is pretty much non-existent. Do yourself a favor and buy another brand!

I hate my new stove - it doesn’t have a timer or a thermometer. It cooks uneven. It trips circuit breakers. I paid $6,300 for this piece of junk. They replaced the inside thermometer but it still cooks uneven. My $99.00 AirFryer cooks and baked way better than this oven. Don’t waste your money - Oh and then you call to talk to customer service and after on hold for an hour it disconnects.

I remodeled my kitchen 6 years ago and purchased 4 major appliances from a dealer specializing in this company - Thermador! I researched Thermador and saw that they were highly rated. Well, every appliance has been a piece of trash and I can't use my oven as it doesn't keep temperature and the part has been in limbo for 2 months. My induction cooktop has been repaired a couple of times over these 6 years. Now my dishwasher's springs have popped and I am waiting for a certified Thermador tech to come and fix it. I am afraid to try my Thermador steam oven in the case that it may break before I sell my house and won't meet inspection. What a BAD company selling this trash. BEWARE!!!

We had a range from Thermador that never quite worked. After growing frustration, we finally called service and they told us that there was a defect with the logic board for our year of manufacture. However, because we waited so long (partially because of the pandemic) we were out of our two year warranty and they wouldn't repair the defect without spending $700 on the repair. This is for a $20,000+ range. Avoid this company like the plague.

I bought these ovens two years ago and two weeks ago they died. I need some kind of panel and a control panel, which will not be available for another 3 weeks. They were fine until now, but two years is not a lot of time for a pretty pricey oven and I don't even have one functioning -- they both died. Customer service is kind, but useless.

We purchased a Thermador double oven and had it installed the day after Thanksgiving. Seemed ok for the first few weeks but then the bottom oven stopped working. Reset the circuit breaker and the bottom oven turned back on. Went to rotisserie a prime rib on Christmas Eve, rotisserie wouldn’t turn. Ended up using the roast option. Called the appliance store where we bought the oven and Thermador to get a technician to come out. While waiting on parts the upper steamer oven stopped working completely. Resetting the circuit breaker didn’t help. We finally got the bottom oven fixed a couple weeks ago but the technician didn’t know anything about the upper oven problem. So now we wait until the parts arrive for the upper oven. Four months and $8000 worth of disappointment.

I purchased a whole kitchen of appliances in 2019. My pride purchase was a Thermador 36 inch gas 4 burner with a grill in the middle. 7149.99 stove alone. The meat probe from the oven was never used until that Thanksgiving when I was going to cook my first turkey with my Thermador stove probe kit. Seems simple right? Put the probe in the turkey, set it and wait for the probe to chirp. Right from the start it gave me a defective code with the probe in. It couldn't be used. Since the fall of 2019 until today Thermador's qualified service techs have been to the house 5 times and are unable to fix it.