SimpliSafe Reviews

I saw SimpliSafe at Best Buy and went with it because I could put it in and maintain it myself. When I first got it, I loved it. I even had two or three family members get it. However, the system has been good at times, but sketchy at others. I keep having major issues. I've been paying for monitoring for months now and I don't even have it operating ‘cause it keeps going off all by itself. I usually try and fix that myself, but I can't get it to work right. I haven't talked to anybody about it yet though.

NEVER buy from them! Spent hundreds on an outdoor camera that wouldn't connect to my wifi even after doing exactly what tech support directed me to do 3 times AND THEY WOULD NOT REFUND! THEN, after I stopped paying for their bs services, I realized that you can't even use the equipment in real time to monitor the cameras you paid for unless you pay monthly! So they shut down my system. What a disgusting trash awful company. If I was rich I'd sue them just to inconvenience them the way they did me! How dare you sell cameras and make me pay to MONITOR THEM MYSELF!

This used to a a great company with a great product. I have a lemon system after having two other systems in 2 previous homes that worked flawlessly. I can't get help. All I get are folks reading from scripts with really bad accents. You can't send an email asking for help and the phone help is useless. No supervisors are available and no tech help either. So sad that this once great company has fallen so far.

SimpliSafe is the most fraudulent anti-burglary, home security equipment on the market. Not only did they force me to spend $573.08 on outside cameras, battery solar chargers, and motion sensors that simply didn't work after 4 service calls to their equipment maintenance service (OnTech 1), but they simply refused to provide me a full refund when I returned said equipment, despite a statement on their website that they are 100% guaranteed to work or my money would be refunded. What is even more of a joke is that they expected me to buy a ladder that that would reach to the top of my house (16 feet in the air) to make adjustments and replace batteries in the cameras they provided me. I am a disabled US Marine Combat Veteran and Senior Citizen with a bad hip and knee, yet they claim that their security equipment is a favorite for Veterans and Senior Citizens.

I live by myself up in the hills in Tennessee at the end of a dead-end road and I’m concerned about intruders. I saw SimpliSafe’s TV ads and they seemed to explain things clearly. Their marketing is good because it caught my attention. My son-in-law doesn’t have SimpliSafe, but he said he wishes he had gotten it and told me to get it. So, I did. Right now, I've got to get one of the cameras down and get it recharged. The batteries run down. I'm 80 years old and I just don't get around to all that stuff.

My brother has SimpliSafe and he showed me his setup. By paying a little extra for the monthly monitoring, you can see it from your laptop, and it works great. SimpliSafe doesn't bind you by a contract. We've had ADT in the past and when we moved to another house, we couldn't transfer it without a cancellation fee. SimpliSafe is not hardwired and I installed it myself. It doesn't take a lot of space. It seems reliable and the fees are fairly reasonable. We got the one that comes with the system so I can monitor our other property and do it where we’re at. It seems to be working okay for us. There’s a little peace of mind, but if somebody wants to get in, they’re going to get in. Nothing’s 100%.

Some of my family members had SimpliSafe first then I went with them as well. The system has been good so far. It lets me know when someone's in the house. When someone tried to open the back door, the alarm worked. I also like that the cameras are very clear. Usually some aren't very clear. I feel really safe having SimpliSafe.

The solar panels doesn’t keep the camera charged and at 72 I still have to climb a ladder to charge 2 of them. Paid $500 to have professional installed by Simplysafe and contact help center. They tell me to try and relocate the camera. It’s as if I now work for simply safe as a technician. Some cameras are problematic. The picture is great, very clear if you can keep them charged. I was going to get the full service but if I can’t keep the camera on line what make me think they can monitor them and if the camera had a problem I’m sure they’d call me to fix the problem. The front door camera is black and white and hard to tell who’s at the door by their picture. I guess they are better than nothing. Definitely not a hands off system as Sean Hannity on FOX news advertises.

UPDATED ON 1/28/2026: Look at my last review. Notice the date, my system has been unplugged since that review. Simply Safe notified me at 4 am today to tell me it was unplugged. Wow it took them a several days to catch. What kind of monitoring do they do?

I am completely dissatisfied with SimpliSafe. Customer service is nonexistent. I am unable to access my account. I cannot reach anyone by phone and can’t get past the preprogrammed chatbot. Looking to cancel and go to ADT.

SimpliSafe keeps sending payment alert to my 14 year old daughter phone and her number is listed as a minor in our account with SimpliSafe and they send one every 6 minutes like clockwork!! I will be filing a lawsuit on Monday for harassment of a child.

I'm 82 years old, and both my wife and I are senior citizens. We live in a rural setting and we were concerned about our vulnerability. Before I had SimpliSafe, I was the security, along with a bunch of solar-powered devices that I surrounded the house with, and they are still there. So, people get lit up when they come in. There are also two alarms outside that go off with a blinking red light, but I wasn't satisfied and so we added SimpliSafe.

I wanted to have everything secured and my biggest concern was perimeter security. I learned about SimpliSafe through a radio commercial and ended up signing with them. The system hasn't been tested but so far, I like the remote access on the cellphone to look at the camera. SimpliSafe is expensive though. I put an Eufy system in at our church and there is no monthly fee.

SimplySafe is easy to use, and I haven't had any issues. I have had it for almost four years now.

SimpliSafe is affordable and very easy to work with. I became interested in their service after my grandparents passed away to help secure their house while we were selling it. I bought my unit secondhand and it was an outdated tower. And SimpliSafe switched it out to the newer tower or central brain free, with no charge, even though I bought it secondhand from somebody else. They were excellent. So far, I've had no problems with the unit's functionality and it has worked a couple of times for me. It's also extremely easy to communicate with SimpliSafe. They always answer day or night. With SimpliSafe, I feel safe and secure, and I don't have to worry at night.

The only two types of interactions I've had with SimpliSafe were through call and chat. For chat, I’ll send a chat on their website if I have an issue. Like when my key fob stopped working, I sent a message and then they sent me out a new key fob.

I’ve got two security systems, SimpliSafe and Cove and I like SimpliSafe better. The big difference is I have a battery-operated keypad and it's fancier 'cause I’ve got the touchscreen. The issue I have is with the motion detector. It’s not working correctly and I’m getting false alarms. I reached out to SimpliSafe, and they had me try a couple of things, but it kept going off for no reason and it just got to be a nuisance, so I disconnected it. They blamed it on a cat, but it shouldn’t go off just because of the cat. The price is a big deal too because it started out at $19 and now it's up to $24. But it works well, I’ve put a couple of SimpliSafes in for my boss too.

Don't waste your money. I purchased 3 outdoor cameras and 1 doorbell directly from SimpliSafe.com to replace my faulty Ring products. However, the SimpliSafe products came nowhere near as reliable or useful as my faulty Ring products. The SimpliSafe products would work fine and connect to the internet properly during troubleshooting, but would then drop connection an hour or two later. Additionally, the products only picked up about 50% of the motion within their field of view. I'd walk right past all the cameras, and none of them triggered a motion or recorded the motion. Also, if it did alert to motion the recorded video wouldn't be viewable because of connectivity issues. I bought an outdoor wifi extender and when installed, that worked great for a couple hours, then it was right back to intermittent connectivity issues. It's not even possible to bring the doorbell closer as it's already attached to the home and still was the worst device regarding connectivity.

I have SimpliSafe systems installed in my 2 homes. Most of the time they work ... but I get false alarms regularly, have devices disconnect and reconnect mysteriously, and their customer support is terrible. They have no way to reset the system remotely in case of a problem - a big issue when an error occurs while you are 100s of miles away. Having 40 wireless devices connected to these 2 systems means checking for battery life is critical, and replacing batteries before they fail is imperative, but the system tells you the battery is good even if it is low enough for a device to go offline or worse, set off a false alarm. This is probably a good choice for someone with a small apartment who doesn't travel, but is way too painful for big homes when you travel a lot and want peace of mind. Save yourself the heartburn!

I saw a SimpliSafe ad, got it, and I’ve had good experience with it. The sales and customer support team were fine. I have an outdoor camera and I’m able to see and speak to whoever is on my property.

Terrible customer service. As part of my system, I needed a camera doorbell. The company's website does not make it clear that a doorbell chime is required for installation. I ordered an outside chime, but the install tech said he would have to put a hole in my wall to do so, and it would just be a mess. When I asked to get a refund, SimpliSafe refused to refund me because it was outside the 60-day window. When I explained I had issues, they refused to refund and just kept telling me to order an outside chime. I wish I had just with ADT or Ring.

I’ve been with SimpliSafe for five years and I have no issues with them. Whenever an alarm goes off, they're right on it and customer service has always been good. The value is there because they actually have people monitoring the system.

I have been with SimpliSafe for five years now. The quality of the monitoring system is very good. I have it in a second home up in Vermont. We've had some minor problems and they seem to get worked out. My biggest complaint is that the monitoring fees go up periodically. It was $25 when I started, and it's up to 32 or 33 now a month. But for the price, I would say it's fair.

Super not satisfied at this time and will probably cancel. For the rate charged, and the frequency that components go bad, I don't think this product is very worth it. And, it takes them far too long to come to a solution or propose a solution. They need to look at what they are offering, and their way of communicating, and reconfigure unless this company is just a cash cow or end of product life cycle and they are selling out.

I purchased two Simplisafe systems for my house (summer 2025) and a rental house (summer 2024). The first system I installed at the rental house started off fine then after a couple months the things started to quit working. "Sensor Not Responding", Base Station Not Responding" and "WiFi to Base Station Lost" constantly several times a day. I called Simplisafe and they eventually sent a new base station as they said they have had had problems with them. I received the new base station and reset everything up while on the phone for an hour with Simplisafe tech support who barely spoke english. It worked for a week or so then and the same problems continues to occur. Simplisafe was never able to resolve the problem so my tenant said they did not want to deal with it or pay for monitoring on a system that doesn't work. Can't blame them. Now the system just sits and is not being used. Waste of my money.

Ask to cancel the account because I was moving out to a new home. Call customer service. Ask to cancel, but they don’t let you go. They will make everything possible to keep you with them. So they put my account on hold for 3 months. After that’s they continue to charge me without get in contact with me. I call back and ask why, all they tell me that I was supposed to call back. I feel myself trick. So I cancel the account. Very dishonest on my point of view.

I like how hands-on SimpliSafe is. You can do it all by yourself but it’s very simple. If there's an issue or something's messed up, generally, you can figure it out yourself without having to call anyone. My biggest security concern is people opening doors. Some people worry about windows, but most of the time, someone’s going to try a door first. I wanted to make sure that if a door gets opened at night, the alarm goes off and scares them off. We have the chime-only setting on the windows, so even when we’re home, I know right away if a door or window opens. I like that. It’s especially helpful when the kids are going in and out.

I signed up online with SimpliSafe mainly due to cost and the process was easy. Then, I did the installation and it was easy, too. I have them for a while now and the security system is good compared to others I had before. But lately I had a little difficulty with SimpliSafe's customer service. When my CO detector needed to be replaced and I had questions, I called the 1800 number and I wasn't able to actually talk to anyone. So I had to do the chat, then I figured that out myself. Other than that, they usually call right away when there's an alarm. I'm also satisfied with the package and the app is pretty good.

SimpliSafe’s self-installation piqued my interest. At the time, nobody else was offering that. The system is easy to install and the only problem I’ve had is that the camera sometimes works, sometimes doesn’t. But other than that, everything's been great. Communicating with SimpliSafe has always been good and I'm very happy with SimpliSafe. It's losing connection though, so my wife is calling SimpliSafe today to try to get that resolved.

I have had SimpliSafe for a number of years & its customer service has gone down year by year. When you call, all of their people are overseas & you cannot understand them. The outdoor camera is terrible & the solar charger does not work.