SimpliSafe Reviews

While it is easy to set up and a cool concept - the equipment is not reliable at all. I have three cameras fail in four months and numerous issues with disconnecting components. Then when you call customer service you are often on hold for 30 minutes or more. Not worth the investment until they get better more reliable equipment.

We had been customers for many years and stupidly decided to upgrade our systems (personal and business). We added a camera to our home system which we could never get to work. We went through at least 5, with two going online but only for about a week and then nothing. From 7-31-18 through 1-22-19 I spent at least 648 minutes or 10.8 HOURS over 28 phone calls with these people. Average call was 30+ minutes and one lasted 100 minutes. They promised to refund the camera over several months, but never did and gave me the continued runaround from November 2, 2018 through 1-9-19 to get $59.40 refunded! They are thieves at best. We cancelled both accounts as how can you trust them to take care of you, to possibly be placing your life or those you care about in their hands? Scary.

I received the alarm system last night and decided to install it first thing this morning. Problem number one: The camera can only be set on top of a shelf or furniture. I had explained that I was going to use it in the lobby of my building. It needs to be mounted on the ceiling. In order to do this the base must be modified and the image will be upside down in the app. The app does not have the capabilities to reverse the image.

Equipment came quickly and was easy to install. I used the included screws to install everything as I do not trust double-stick tape. The monitoring company is excellent. Most people are not aware that most alarm companies do not provide the monitoring service. Rather they use one of only several 3rd-party monitoring companies that provide nationwide service. SimpliSafe uses COPS Monitoring, out of New Jersey. I've accidentally set off my alarm and get a phone call from them in less than 2 minutes. I keep their phone number in my phone contacts list.

I initially liked the company service, but that has changed recently when I ordered an additional system. The Answers change depending on who you talk to in Customer Service, they lack consistency on technical support, and they don’t often honor their commitments. Then Customer Service has become shoddy and shady. For example, if you experience a problem with a representative, you can’t talk with a supervisor and can’t contact administrative offices to inform about problems with their operations. I would not suggest this company to anyone because they are going downhill.

I just read a review by someone falsely claiming that the negative reviews regarding SimpliSafe were all "fake news". They certainly are not! I've experienced many of the same problems with this company: Terrible customer support; failed connection to dispatch; failed text messages and/or emails, and faulty equipment. I wholeheartedly suggest that if you are considering an alarm system to protect your home and family, invest your time and money elsewhere.

This appears to be a classic example of a successful business growing too fast and pinching too many pennies. The hardware started failing immediately after installation. They kept replacing sensors, but then the system mysteriously stopped reporting failures. I accidentally discovered that none of my motion detectors work less than 6 months after installation and they won’t do anything about it. I have $700 investment in a pile of junk! Save your money for more insurance... It will pay off much better in the long term!

Got SimpliSafe when I heard good reviews of the system and it seemed like a cheap option for home security. The system arrived quickly but the packaging was damaged (probably not their fault) and with one broken door sensor. They quickly replaced this broken sensor. Two weeks later, the keypad malfunctioned and went off continuously from 2-4 am everyday. The central monitoring center only called one number (mine and not my partner's). If you do not get to the phone in time, they call the police. Each time the police receive a false alarm, you are charged by the police department $75-200 (I live in New Orleans, I'm sure prices are different in different cities).

I've had my SimpliSafe security system for my home for over a year. I subscribed to their home monitoring service. I just canceled my monitoring service and will replace their security system with another brand. The unit gave "No link to Dispatch Center" annunciations about 30% of the time. This means that if the alarm went off due to an intruder, no call would go out for help to the monitoring station.

After several years with this service, I'm stuck with it. So much time, money and effort expended that it is economically impossible to switch elsewhere now. Incessant calls to tech support (which responds very well but seems powerless to eliminate repetitive problems) means hours spent in trying to identify and fix which component has failed.

These reviews posted within were wrote by someone for the Consumer Affairs fake website. SimpliSafe is very reputable and always answers the phone, calls the police and is very helpful! They explain everything and they also let you know, this is a DIY!!! So people need to understand, that if you don't know how to install things, then don't write fake harmful reviews! If you don't answer your phone when the alarm company calls, then why do you have the alarm or complain about having to pay for the police or fire department to be dispatched? If your sensors fall off, THEN USE THE SCREWS!!! Seriously, if you don't know how to fix things, then call a professional to install and stop complaining and writing fake reviews to hurt a company's reputation!

We have had our alarm triggered twice (both being false thank goodness) but the monitoring company did not call. Last night I was home when the alarm went off. I had set it to home but somehow the motion sensor was triggered setting off the alarm. I ended up cancelling the alarm, calling 911 MYSELF to ask for assistance in making sure my home was safe. I then called the alarm company only to be on hold for almost 17 minutes before anyone answered my call. What if this had been a true emergency? We will be cancelling our service with the company and going with another one that cares about their customer’s safety.

I sent floor plans so I could get a customized system instead of their pre-configured systems. I was told I would get copies backed with sensor locations indicated on the markups. My shipment arrived but no marked up floor plans. When I called about the missing markups, they said "we are paperless and have no way to mark up images". What company in this digital age doesn't have software to mark up pdf files?

Watch out for these people. Ordered a SimpliSafe system. Was told that the item would ship out and that I would have the item in no more than seven business days. That was important to me, as I had schedule issues where I needed to know a no later than delivery date. Well... on the sixth business day, I went to track my delivery via UPS with the supplied tracking number. The system had not even been shipped. Then I check my credit card and find that SimpliSafe charged my card the day after the order was placed. So, they have my money and the system has never shipped.

I have not purchased any product from SimpliSafe and never will!!! I inquired about their product and now they bombard me with emails. I have unsubscribed at least a dozen times and it has gotten worse! I wrote to them twice even saying I would give them bad reviews on their customer service and yet the emails continue. If this is the way they handle people I can’t imagine how they would handle their customers. I would never use their product or recommend it, period.

I cannot caution people enough to steer clear of SimpliSafe. It ended up costing me thousands of dollars (in addition to the cost of the system) because I got charged up to $500 each time a false alarm was triggered, and the fire/police were dispatched. I was traveling a lot internationally at the time, so I was not able to answer the phone every time Simplisafe alarm triggered, so we had literally a false alarm every other week or so. Door sensors falling off would trigger a false alarm, and they fall off all the time.

I had nothing but problems with their product. Starting with motion sensor. They said small animals would not set it off and yet my little 10 pound cat set the thing off every day. I had to take the battery out, decrease the setting for less motion detection and put it so high on a shelf, doubtful it would work if needed. I could never trust it so when the dispatch would call, I'd have to say it must be false alarm as I had no idea.

I bought the system total over $700 bucks with of their products. Yes. I have a big house... Ordered it. They missed the shipping day by almost a week when they said it would be on its way (strike one)... So spend all day Saturday getting all the sensors up and paired up with their system. (You have to shorthand some. They are limited in how much text you can give each sensor via key pad). Got everything set up. Now time to pay for the service. Paid for it and it was going to update the base station. 30 mins later it's stuck. No update from base. Look at the FAQ reset base... Still no syncing up with their servers.

The first SimpliSafe system we purchased was used in two different homes. It worked very well for 3 years in the first home and nearly 2 years in the second home. In fact the second home was burglarized and SimpliSafe worked as it should and the police arrived shortly after the alarm activated. Following a divorce my former spouse ended up with the original system.

Called SimpliSafe to attempt to purchase a system. After holding for a while I left a message. No one called me. Then I read reviews which were mostly negative. If they are too busy be contacted to purchase a system I cannot imagine what a hassle it would be if there is a problem. Reviews confirm that Simplisafe should not be purchased.

This system gets interference with signals to base. I have tried everything to troubleshoot. Not much of any assistance from customer support. Getting anyone that is knowledgeable is impossible. Call and all lines are busy, often! I had system working for few months and it started going off for no reason (mostly in middle of night). Tried everything. Had to totally disable. Waste of money. Buyer Beware.

This is advertised as a no monthly fee required product. Hooey!! If you want to monitor your home with a smart device the 24.99 monthly fee is required, if you want to use this as a monitored alarm only it will be 14.99 per month. If you do not pay this is just an overpriced noise maker. Sent mine back after 4 repeated attempts to contact customer service and being on hold for over 30 minutes, then sent emails. Refund was very delayed. SimpliSafe received my returned product (Unopened unused) and it 2 took phone calls and 15 days to get them to process the credit and give me a confirmation number; Then I was told it would be another 4-7 days for credit to show. There are better options available. Find another company... No savings here compared to any other monitoring company and no customer service.

I tried to order online, twice, using two different valid credit cards, both transactions were declined by their system. I called and was on hold for over 10 mins and hung up; called back and pressed the option for "technical issues" but that person could not help me with sales and I should call back for sales. Hmm... I think I'll go with my gut.

Purchase SimpliSafe one year ago for my seasonal home. Base station lost connection to dispatch while I was out of town. Paid for monitoring services for 5 months when system was not being monitored. Tried to resolve base station problem with customer service when I returned home without success. Poor system and customer service.

I initially went online and requested that they recommend a system, which they did. I wanted more sensors than they recommended so I asked that they also add those to the quote. A free camera was offered in the original quote and was requested by me, after requesting the update I was advised that there was (IN ADDITION) a 10% discount being offered. Guess what? I got the 10% and no camera. I have been sending emails since I ordered and no one reads the content, just a general apology and no comprehension of what is being said in my emails.

We installed Simplisafe in January 2018. The package included a base station, entry sensors, motion sensors, and keychain panic alarm. In general that has been working fine. However, we purchased two indoor cameras and additional motion sensors. Initially, both cameras were working fine and we had LIVE recording when needed. After about 5 months, one camera was not working. Eventually a replacement was sent. Camera still didn't work. The Tech Support person said it could be a weak WIFI signal & recommended increasing the bandwidth, internet speed, and changing the modem. We did it all and not only is the one camera still not working, but neither is the second one! The technicians have all responded quickly every time I called, but there still have not been any solutions. We've wasted a lot of time and money with this product and its monthly service fee.

Never answer call. Wait 45 minute hang up. Tried again 25 minute gave up. Service really sucks. They have the number. Why not call back After the call got disconnected? Need to callback after the call get disconnected.

E-mail sent to SimpliSafe: This is a brief response to your question: "How'd we do?" I have spent two hours speaking with technical support at your company and with my internet provider because the camera supplied by SimpliSafe will not connect with the internet. It sees and connects with my router but not the internet. I have a high speed internet connection which continues to function very well.

I have been using this system for 2 years, work perfectly and customer service is great. Their service can't be beat. If you need to add to your system order the item when it arrives. Go to your desktop program name and add the items to your system. It is just that easy.

The cameras themselves were very easy to set up and do the job well. The web and mobile apps, however, are simply not user-friendly. You have to scroll through all recordings to get to an earlier date. Then once you get to the day you want, if you open a video to view it, when you close the video to see if another contains the recordings/images you need, the apps send you back to the top (i.e., current day and time) and you have to repeat the entire scrolling process. There should be a "jump to date" feature, but I guess they haven't thought of that.

If I could give them 0 stars I would. Customer Service/Tech Support is AWFUL. Right out of the gate our base station didn't work. Multiple frustrating calls later, they sent us a new base station. (They've since had to send us 2 more new ones due to malfunction.) I've had to call them 3 times in the past two weeks because our base station wasn't working again. Each time I was on hold for at least 15 mins before reaching someone. Each phone call took at least 20-30 minutes as they tried to troubleshoot what was wrong. They finally sent a new base station, which I had to call back in to activate (another 30 mins!). They confirmed everything was working and two days later it stopped working. Again.

I really wanted to use this system. We bought the SimpliSafe system 6 months ago because it was on sale but we hadn't finished our remodel yet and was not ready to install, I'm now ready to install but only to find that the sensors are so big (3" L x 2.25" H x 1.5" W) that will not fit in the window area they hit the blinds or don't fit at all so I went to their site to see what options I have and I see now that they have a new system that has very small sensors so I called them to see if I get the new sensors. I talked a customer service person and she told me that there is nothing they can do and I would have to buy a whole new system as the new sensors are not compatible, I asked if I could return it for credit (Still New In The Box) as it is new and I never opened anything but one sensor and I would buy the new system, still no it been over 60 days no returns.

My purchase and installation of SimpliSafe went fine. However after several month I starting receiving a lot of "No link to Dispatcher" messages. After contacting Customer Svc I was told it should fix itself but if not I was given instruction on how to reboot the system. The "No Link to Dispatch" just kept happening sporadically and would last sometimes for a week! I finally decided to cancel monitoring I mean after all I wasn't being monitored. I went to their website and guess what there is no way to cancel monitoring online! So much for high tech.

I installed a SimpliSafe system at my home just after I had a break-in/robbery. Shortly thereafter, I had several more break-ins/robberies and the alarm NEVER went off, so the police were never notified. When I realized what had happened, I called SimpliSafe and was told that on each occasion the alarm was working - and I insisted they test it each time. I was also told that the SimpliSafe unit does NOT recognize jamming attempts. The unit works off a T-Mobile cell phone signal; come to find out cell phone jammers are easily purchased online, albeit they are illegal to own. Needless to say, I WOULD DEFINITELY NOT RECOMMEND THIS PRODUCT. STAY AWAY. I have read lots of other reviews by dissatisfied customers who have also had the same problem. And I've spoken with several other alarm companies who state it is a very poor system.

The system is good. Customer service is mostly good, there are some bad apples in the bag. I want them to alert me via a text message to my phone, in the case of a triggered alarm. The rep who communicated with me said there is no method to do so. He was not up to speed. If I pay a bit more each month, I will have the option of an SMS message. Another rep had issues understanding a different credit cards on my account. Again, their 2 issues were not with the alarm systems, they were with the company reps.

When we first got account, it worked like a charm. Then they changed service provider and everything went to hell. It does not work!!! Tells me my house is armed from app but in reality it’s not. Half the time it won’t even notify me if armed or disarmed. We have reloaded app and base station, everything is in sync. Have followed all troubleshooting tips with no luck at all. Customer service does NOT answer phone or do they even bother returning calls. We wasted a lot of money arming our home with them, don’t make the same mistake. SimpliSafe is simply a joke!

A while ago I clicked on a link from a very reputable company newsletter to get a quote for Simplisafe. Huge mistake. They will not stop emailing me. I’ve unsubscribed many times and I keep getting so many emails saying I am removed yet I continue to get their pesky emails. I have reported these emails and I intend to go further. In my opinion this is harassment to people who are not interested in their product. I’ve saved most all. I have to laugh because others seem to be not getting responses back from this company and I am not a customer yet I am getting bombarded with emails. Now for sure I would never buy from them.

Worst customer service I have ever experienced. I called on 06/18/2018 and I was on the phone for about 20 minutes. Nobody answered the call. I got fed up and hung up the phone. This is not my first experience with their customer service. I wonder what would be their support to home security related calls if anyone opts for their service. Please think twice before you purchase their monitoring services.

I ordered SimpliSafe to replace my current home security system due to the monthly cost. I figured out what I needed and placed my order. When my wife called our current security provider (Monitronics), they ended up actually beating the cost of SimpliSafe's monitoring (it took her getting passed to a Senior Account Manager). I returned the SimpliSafe system without unboxing it. It was received on 29 May and I expected a return in 5-7 business days. Today, 8 June, has been 8 business days since SimpliSafe received the system back, even giving them 1 day to inventory, I should have had a refund posted to my credit card.

SimpliSafe called the police without my authorization after I triggered my own alarm by mistake. They supposed to call me before notifying the police. They never did. The phones today keep the call records and SimpliSafe or any company that they outsourced the calls is not there. Los Angeles police shows up after 2 hours and charges $189 for the “service”. Save your time and do not call SimpliSafe customer service, talk to the wall instead.

I ordered the service and never received a confirmation email. I called after 1 week in order to find out when I should receive the product. They said they had no record of my order yet took out $400 from my checking account (via debit card when I ordered). They kept me on the phone for at least 25 minutes asking stupid questions and finally said they would get back with me. After hearing nothing from them the next day, I realized this company is not legit. I sent an email to them asking for a refund. Of course they said they needed to speak with me. I simultaneously contacted my bank and submitted a dispute charge so that the bank could deal with them. This company is a scam. If you do receive your product it's shady, shoddy service at best. Do not trust these people - stay away!

It's a shame, this company has a great product which caught on beyond their ability to properly train their customer service reps. I will say prior to sale, their response to email inquiries is excellent, however, once you have a post-sale issue you experience the inconsistency and unprofessional of their staff. The lack of thorough training in all aspects drags this company to the bottom rung. I've encountered 45 minutes wait times on the weekend, reps who put me on hold numerous times because they did not know the answer, not even trained to pull up my order for reference. One occasion the background noise from what I assume are other employees (It was early on a Monday. Sounded like folks exchanging weekend stories). Product knowledge, interpersonal skills and tact are all lacking.

Trying to get in touch with customer service is an exercise in futility. I cannot tell you how long it will be. I only know after 30 min. I just give up. Left a message 3 weeks prior and it was not returned. After my 30 plus min. wait on the phone I have sent an email and a rather heartfelt message on the phone hoping for a return. I encourage anyone who is looking for a system for their home to please do your homework and factor in the peace of mind when it comes to the relationship between you and your provider.

I have been with SimpliSafe for years and was one of their original customers. Recently I ran into problems with the base station going offline and no report being sent that there was a problem. Since I have had the service as soon as there was some type of problem with the base station there would be an immediate notification. This comes in handy if the power gets cut to the base station or anything else that could put it offline. Once the base station goes offline your system is basically not alarming. I made many calls to customer service and they swore that SimpliSafe never had such a feature... Really. Are you kidding me.

They NEVER answer the phone. And I mean never. We used them for 2+ years. Never again. SimpliSafe has no problem taking your $$ but whenever something goes wrong on their end, they never answer the phone. I’m done with SimpliSafe; and to think at one time I actually recommended them to friends!!!!

From problems with the shoddy equipment to the customer NO service department, I cancelled my service today after a year and a half - and I only have the base package! Not much to go wrong - or so I thought. From having to replace the chip in the base station, to the key fob working part time at best, to the keypad just dying while I was trying to disarm it, the problems were endless. The dying keypad was the final straw. The alarm went off on a Sunday morning because I was unable to enter the code into the dying pad and the key fob wasn't working either. When they called to see if I needed assistance I could hardly even understand them over the loud, blaring alarm. I had no way to disarm it. When I was told I was being put on hold until someone could assist me with turning it off, I pitched a fit and they got someone on the line within a couple of minutes.

I have been waiting for a refund of $168.00 for equipment that did not work in my area. I have been given the run around for about 2.5 months now- from their inability to coordinate returns from their own receiving area, my tracking number, the type of equipment returned, etc- the list of errors they made goes on and on. The unmannerly children who work there have incorrect credit card numbers on my account; one admitted to me- "wow- they really screwed this up!" I am unsure whose credit card they are charging.

I am never so frustrated as when I have to contact SimpliSafe Customer Service. I literally have to take a vacation day from work because I know that I will be waiting in increments of half hours on hold. For such a supposedly progressive company, you would think that the "on hold" message could at least tell me what number I am in queue. Having said that, you also have to be aware that not every agent gives you the correct information. I purchased two security cameras about a month ago with the hopes of placing them inside the house but pointing outside the window to pick up motion. I was told this would work. However, while the cameras can see movement, you will only know that if you are watching online. You won't get a text/email notification unless someone triggers one of the house sensors. Two phone calls later, I finally got an agent who told me this and, "Oh by the way, we can't refund your money... Try selling the cameras on eBay."

The alarm system went off when my wife accidentally opened the front door when the system was armed. My wife quickly went down the hallway to the keypad alarm and turned off the system. The front door has an entry sensor and a camera monitoring it 24/7. I logged onto the SimpliSafe website to look at the incident and the video of my wife opening and shutting the front door. The video was missing so I called SimpliSafe and had to listen to 36 minutes of how they were having technical difficulty with their camera system.

This is by far the worst company I have ever dealt with along with the worst alarm system on the market. Constant false alarms. Key chain remotes never work. Motion sensors go off for no reason. The customer service department has continually lied to me. First they said, "We will credit you for the new system." And now I call back a week later and the lady who I speak with says that I was told false info, REALLY WTF kind of operation are these people. Every time I call with another problem they just want to send me a replacement sensor or key fob or some other component that is bad again. ALL I CAN SAY IS STAY FAR AWAY FROM SIMPLE JUNK!!!

We've had our system for just under 3 weeks and since then, this company announced it was distancing itself from the NRA and would be discontinuing all discounts to NRA supporters. That in itself is discrimination but not they are not answering questions or concerns we have about this system or their unfair business practices. I've sent several emails and posted to their Facebook page without response. Here is the latest: "Your lack of response to customer's questions about distancing yourself from the NRA and discontinuing the discounts is certainly discrimination against NRA supporters. It's disgusting. Guns don't kill people... people kill people and you are penalizing and punishing a huge sector of your clientele (and future clientele) that hasn't done anything wrong. Do you think these crazies that committed these horrible acts are NRA supporters? I very seriously doubt it."

I researched quite a few alarm systems on the market. SimpliSafe caught my eye with their new system. The old system I understand had some difficulties. In my case I was looking for one system that could service two structures. My residence and my office, which is just about 55 yards away. I installed my main system in my residence first. No connectivity issues at first, everything went smooth... until I tried to connect to my WiFi. It would simply not connect to my main network, which is 2.4 and 5.0 GHz. It would say... wrong password or are you connected to the internet.

I have the "old" system. 1 year old and completely obsolete. Range and connectivity to sensors is a problem. Still working on that issue. Difficult to get the big picture of the alarm status when you have a lot of sensors. This version does NOT support any sort of web interface locally or remotely. That raises my #1 complaint. When they came out with the new model, all the sensors were incompatible with existing one. I have a huge investment both in time to install them and cost to purchase. No way I will throw everything away and start again. They should have engineered compatibility into the new base unit which seems to have some features that would make this an ok system. But I'll never know. Ripped off once by them. Never again.

I called company prior to purchasing this system, as it was a large investment and inquired about the equipment. One of the sales tactics they tell you is that you purchase the equipment, and should you ever have any issues or want to upgrade SimpliSafe will allow you to. Less than a year later doesn't SimpliSafe come out with a new system. I called to inquire how I could upgrade and I was told that if I purchased the new system, I would be able to return my old system. I called back 4 business days later, and was told that SimpliSafe just had a meeting and is not allowing upgrade options at this time. I am upset because I was misled at the time of purchase when I was told that SimpliSafe would allow you to upgrade. I am also upset because some customers were able to return systems for the newer model. If you go to simplisafe.com and read in the customer forums... You can see where these discussions were had.

We bought into the whole DIY wireless Simplisafe Security System. Installation was very easy. Connectivity was very different. The base station could not find our internet. The display showed only one. It wasn't ours nor none of our neighbors. Customer Services was not helpful and was very exhausting. I gave it a break and tried again the next day. For 3 hours, working with 2 services (haha) reps, they had me do the same steps over and over again. The rep. would ignore all my question, but stayed insistent that I keep following the same steps over and over again. We I asked to speak to a supervisor, he ignored me and kept wanting me to try one more thing, THE SAME THING AS BEFORE.

I purchased the older system 2.0 in November 2016, we had no problems except the keypad entry was small and not backlit. When the new system 3.0 came out I upgraded to it this January, it is night and day easier to install, the base station tells you by name if there are any open sensors, also the mobile app works ten times faster than the old one. Customer service lacks a lot, messages aren't returned and it takes a long time for someone to answer, once answered I was pleased with the help I received.

I signed up for SimpliSafe and ran into nothing but problems with the system from day one. I was able to install all of the equipment without issue but could not get the base to connect to their monitoring service. I called customer support and waited on hold for someone to pick up for 30 minutes. The hold music says, "Thanks for your call, we'll be with you as soon as possible. You may press 5 at any time to leave us a message."

I have never been able to get through to them on the phone. After waiting 25 minutes I just give up. If I leave a message, they don't call back right away, and then when they do finally call I'm not at home. I don't see how this company can stay in business. Who would trust them to monitor a system if you can't even contact them?!

I have had nothing but problems from the beginning with SimpliSafe. It started with connectivity issues right out of the box. My new SimpliSafe home system could not establish a continuous connection to the SimpliSafe Monitoring Center. After numerous replacement components of the white tower unit, I was able to establish a semi continuous connection and the system seemed to work relatively well. Then I started experiencing false alarms when the system was armed in the “away” mode, saying there was motion being picked up by one of the motion sensors. I have a separate camera system that monitors and records all activity inside and outside the home. There was no motion recorded where SimpliSafe claims motion occurred. I then started losing the ability to keep a connection to the monitoring center which rendered the system useless.

I have called several of their customer service numbers on weekdays, weekends, in am, in pm, and every time I call I can't get through. Right now as I type I have been on hold for 24 minutes. The average is 25 min. I have held as long a 45 min. I am wondering if I have an urgent issue, will I be able to get help. I guess that would be a no? This is my 4th time calling and each time I was on hold for so long I just put the phone down on speaker and do something else. I asked if there was a better phone number when I got through finally, and she said no. She agreed she has been receiving complaints about the hold times, but she said they just have high call volume. To that I said they probably need to hire more staff. I asked for corporate number and there wasn't one to give. Not happy, most likely will return the system and get a company that answers the phone.

I cannot activate my service because the system claims that my serial number on my base station is invalid. I have called four times, left a message, and an email and have received no responses. So I have a bunch of useless equipment. I'm sure it works great but with a non-existing customer service function, I will never know.

I have been on hold for over 10 minutes every time I call then leave a message and either don’t get a callback or it’s the next day. I have been told 3 different things to correct my connection problem of which none have worked.

I installed a new unit 5 days ago. It will not communicate with the dispatch center. I have made 5 calls and left 5 messages. I sent 2 emails thru their email system before I got a response (an email). I followed instructions to the "T" twice and moved the base unit to different areas of my home. I even went as far as use an extension cord and took it outside but it still will not communicate with the dispatch center. BUYERS BEWARE!!! If you think you can get a hold of a live person, think again. On hold at least 20-30 minutes each time and ended up leaving a message.

I have technical issues with my system and I was on hold for hours when I called customer support. I left messages. They got back the next day when I was at work. I called back and responded to the email the customer support left at no avail. Find a different provider.

When I read the negative reviews here I wanted to add my review because I think there needs to be some balance here. My experience with SimpliSafe has been very good. When I received the system I had trouble updating my base station. I live in a rural location and the cell signal wasn't good enough. I contacted customer service and they prompt sent a new chip which used a different cell provider. Easy to swap and since then it has worked great. Have had it for a year. Love the website which makes it easy for me to organize/monitor/update the system. Have entry alarms on all openings (set to alarm) and motion detectors (set to send me text messages) in several rooms.

They will block your number after complete your order, if you need help they make you listen 20 min of annoy sell record and said the number had change. Give you another number to call. Buyer BEWARE. I wish DAVE RAMSEY didn't endorse them. I would not out of almost $900.00 for 2 systems. VERY DISAPPOINTED.

They call every time I even test a smoke detector. Why? Not to mention should you burn some toast the whole home alarm is automatically triggered - you don’t get a chance to fan it away to dissipate before the siren deafens you and wakes your neighbors. Imagine my surprise when the firetruck showed up. Suggest just going with a traditional company. Wasted my money. Done with them.

We purchased the SimpliSafe home security system in January of this year. The equipment has had multiple malfunctions requiring replacements and causing false alarms with local police department incurring fines. The inconvenience and stress has been terrible as the false alarms have occurred while we were out of town on two occasions. The company has been very unethical in their practices with us from refusing to refund us on the purchase of their faulty equipment to not covering the expenses of the false alarm fines. The customer service representatives are not helpful and actually snarky in telling us to “re-gift” our faulty system to get rid of it. Buyer beware in dealing with this company as they are only in it to sell faulty equipment and bad service.

Had this service at a store I owned 3 years ago. I canceled the service when I sold the business. One year later I opened another business and set up Simplisafe. I had an alarm activation and Simplisafe never called the police. Two years into this new business with Simplisafe they sent me an email stating that my trial period has ended and my alarm is active. The address was the old store from 3 years ago. This company is a joke. I can assure you that Simplisafe will not call the police. I can show you the email and dates of service paid for from 3 years ago.

Excellent and easy installation, runs off battery, recognized by local police dept and 15.99 per month. We have had our system 3 yrs and feel very secure.

Cannot connect with the monitoring service. Their only advice to reset the system. I live in a city and cell service is not an issue. Poor customer service and equipment is cheaper than others for reasons I know now.

I purchased their system and it was not working. I called customer care and it took close to an hour for the customer care representative to figure out that it uses wireless network. The Customer care representative was not very helpful in explaining details. After cancelling the order they still kept my monitoring on for no reason and charged money. I checked my credit card account and figured out that they have charged for monitoring without the device being active. Bad customer service is all I can say. Stay away.

Initially I liked this system, but after a while the motion sensors started giving false alarms every time I armed the system. I assume from the cats (which I was promised would not happen). Instead of called me first, the police were always dispatched and then I had to request for them to be cancelled, not good. When I complained about this, the company had me spend literally hours of my time fiddling with motion sensors, moving them, turning them upside down, changing the sensitivity, testing them. It was ridiculous. Nothing helped anyway.

Good instructions for installing and setting the options in the SimpliSafe website. Easy to install DIY systems with good array of optional devices. Quick responses to alarms.

This company claims its system is pet safe, but the system was constantly being activated by my 9 pound cat. This resulted in 2 false alarms and a charge from the city that I was responsible for. I contacted SimpliSafe multiple times about this problem and they would tell me ways to try to jerry rig the system to not respond to pets. Nothing worked. And it's very difficult to get one of their people on the phone so I spent a lot of time trying. Finally, I had to return the system because the alarm was going off every times I tried to leave the house. They refused to pay for my false alarm even though they promise a pet safe product. They are a dishonest company.

They did what they needed to and helped all that they could. When I called they could have been a little nicer and more professional. They were efficient and fast and answered any question that I had. Very professional and not weird. Since it's scary to have someone come into your house I wasn't scared. Pretty good system and monitoring is definitely recommend to others. Very good value. It's great. Would def recommend to others cause I love it so so so much. I really do I feel so freaking safe.

Very kind people that are always willing to help. I called to get help and didn't have to wait long for an answer. I highly recommend it because they really are extremely helpful to their customers. The workers were very kind and very diligent in their work. They answered any questions I gave them and got all the work done incredibly fast, making me and my family very impressed. The monitoring is great too. I haven't personally had any problems whatsoever with the system, but it is nice to have them monitoring just in case. I can tell they're super diligent when it comes to the process. Very wonderful system for a very low price. I would high recommend this wonderful company because, for a family that has little money to spend on such things, it was a perfect price.

The customer service was great. They are always there when you need them. I would not change them for the world. Any time I ever had a problem they was the first to respond. They was there on time. They were very nice. It took them no time at all to set everything up and I have had no problems at all and that is all. All I can say is that everything about them is great. I have had no problems with anything. I would recommend them to everyone. The value was great. It fitted right into my income. I could not have asked for anything better nor could anyone else. Once I was with them I stayed with them.

After purchasing my home security system I have not had to interact much with customer service. They were friendly and helpful when I was purchasing and installing my new system. Installation on my security system was done very thoroughly and quickly. I was impressed by how quickly it was done. Everything was installed correctly. I have no complaints. I have not had any issues with the monitoring. I consider myself and my family lucky that we have not had any emergencies. I think taking the precautions is the best thing we could do. The price was not absurd. It is reasonable. I find it hard to put a price on my family's safety and we'll being. I am glad we purchased the home security system.

I am highly satisfied with the customer service operators. I called a couple times and so far operators were very friendly and eager to help. The setup and installation process was not hard and pretty much guided so I didn't have to worry about any possible problems or issues. It's a pretty user-friendly process, I would say. I am very satisfied with the product monitoring capability. It works just as I thought it's going to be. Have no problems or issues and satisfied with the quality. I do think I got a good value for the price paid. Wouldn't mind to pay less of course, but still seems like the value to price ratio is justified.

Their customer service is of the utmost quality, and their system has worked very well in my home. It has great quality and works very well as we were robbed earlier in the year and it helped keep my family safe. The setup was very easy, the person that did it was very helpful and professional. They worked very fast and were very knowledgeable about any question that I had about their service.

The customer service was very helpful in the set up. They walked me through everything that I need to know about the item. They were very helpful. The set up was really easy and I didn't need any extra help from anyone like I thought I would. I was able to do it all by myself with little to no help. I am able to see everything going on with my house when I'm not there. I feel a lot better about not being home. I don't have to worry about the security anymore. It is a great deal. I would have bought one along time ago had I known that they work this good and weren't very expensive. Great value from the quality of the item.

Great customer service. Always have the answer I need and always are nice over the phone. Never any problems with them. Call anytime and there always help me. Setup was easy. No problems at all. Went fast and easy. Everything I needed came with the product. Anyone can do it. Great monitoring. Always on the right place. Easy to see whatever I'm looking for with great ease and easy viewing. Crisp, clear and easy to view what's on the monitors. Has great value for the buck. A lot cheaper than others and does a lot better job. A great system at a great price. A value I could never pass up. And great selection.

Usually when there's something that goes wrong, I can always rely on their customer service to be able to help me through it all! No matter what the problem is, they ALWAYS try their best to help me fix it. Installation was fast and easy! There was definitely no problem setting it up! It's fast and simple and you don't have to worry about installing any wires into your home. The security system is VERY sensitive to change in motion, temperature, air, humidity, light, and it's able to detect anyone that's intruding guaranteed! It's a little pricey but you definitely get what you've bargained for! The price is overall worth it and I'm sure you'll be pleased with how awesome this device is. You'll feel secure!

I am very happy with the customer service. It was very helpful to me when I needed it most. My problem was fixed very quickly. The person I talked to was very nice. I was very satisfied with the set up and the installation. The work of the set up and the installation caused no concerns for me, and it did not take too long to complete. I would rate the monitoring a perfect 10. I was very happy about it. No issues to talk about there. It really went smoothly, and I had no complaints. I would rate the perceived value a perfect 10. Well worth it and nothing to make haste of the perceived value. I would highly recommend it to all.

Very helpful with any issues that you may have through the entire process. They are also very knowledgeable in what they do and will answer any questions that you may have in a timely manner. The setup and installation of the system is very self-explanatory for anyone that can use basic tools. The directions are very clear for anyone to be able to install. The monitoring of the system will work with most homes with some modification. Please reference the installation manual for any questions. Customer service is very helpful also. The value of the system can be somewhat expensive. If you are looking to protect your family and your home is there really a cost too expensive though.

It's comprehensive but user-friendly. It's totally wireless and still runs without house power. It features live monitoring and can be controlled from your smartphone. Setup was easy. I pay $14.99 per month for live monitoring. It works excellent and provides thorough security coverage. Great value. Well worth the price in comparison to its competitors.

I was pleasantly surprised by their support center. Everyone was extremely pleasant and helpful. No request went unfulfilled. I would highly recommend this company!! Technician was prompt and pleasant. He was in my house for maybe an hour and then spent as much time as I needed explaining to me how everything worked. Not rushed or rude at all.

It took a while to get to the right person to help me. Most reps were pleasant. The one woman I could barely understand she has a strong accent and when I kept asking what and to repeat what she said I could tell she was getting annoyed. The setup was easy for me because my husband installed it lol. However for him he did have to look on youtube to help figure out some minor stuff. It was easier than calling customer service again. The picture is grainy and not as clear I would want but it is acceptable. I am happy with just the overall feeling of security and protection. For the epics we spent on it the value is not bad. I know if we spent more money we could have gotten a better system but again it was worth the money spent and I have no complaints.

I've only had this service a week but in that time I did use cs once. They are very professional and are ready to solve whatever issue you may be presenting. I needed a reset code and it was done quickly but protective of my personal info and security. The service installer was very conscientious of my home, did not make a mess, and was very efficient and completed the installation in a very professional and thorough manner. Monitored for break ins, fires and emergencies 24/7 - can lock and unlock doors remotely as well as use the mobile app to visually monitor my home while away. Makes me feel very secure. Well how valuable is complete safety from burglaries, break ins or emergencies like fire or medical problems. The time is shortened for police or fire and rescue responses. It's hard to imagine living without this service in this day and time.

The customer service is great and very nice.

The customer service agents were very knowledgeable and very friendly, and answered my questions quickly and thoroughly. I would recommend this system to my family and friends. I had a little trouble setting it up but when I called the customer service, they walked me through it. Very helpful and courteous on the phone. I was very satisfied with the monitoring capability. Had a nice, crisp, clear picture and / sound quality was very clear as well. When it was set up by head a full View of my front yard. It was a little more expensive than I had anticipated but it was well worth the money and I would recommend it to family and if they are looking for a security monitoring system.

Customer service representatives were always pleasant, no long waiting time, courteous and polite, made me feel safe and reassured and that they actually cared, resolved any issues or concerns I had in a timely manner. Asked us to set aside six hours and completed installation in a little over three hours. Technician was happy to explain the installation and the features we had and any others that were available to purchase. He made sure we knew how to use the system thoroughly before he left. It was excellent. In the beginning animals set the alarm off a few times but they fixed it quickly. It did stop someone from breaking in and alerted us immediately. The peace of mind, customer service, how quickly any and all issues were resolved was wonderful and the technicians and customer service representatives were helpful about explaining how we could troubleshoot problems too.

It helps protect our home with intruders. Good customer service. They respond quickly and professionally to our questions. I can recommend this to a friend because it works good for us. Easy to install with a good instructions but my husband had a not so good installation that he has to repeat it because he misunderstood the instructions. I would suggest to make it more clear. It works well as far as we are using it. We can monitor what's going on. Secured alarm that we can trust. Good thing no intruders tried to come inside our house because of this. I would say it's kinda expensive but it's worth it. You get the quality you want for the customer which is good so the pay must be high too so I think I'm okay with the price.

The service makes me feel safe when alone at home. I get a call if something go wrong. I feel safe from all. If I was to get sick I can still get help. Knowing my safety is just a call away. Easy to set up. Motion detectors, window locks and you can also get a camera. Being able to know you're safe gives you peace of mind. Helps me monitor my house from anywhere. Grandkids never know I'm watching them. I know that they're safe. Everyday I smile because my system is on and protecting me and my family. At a great low cost and I could activate myself. Satisfaction guarantee. Anyone can do it and you will be on your way to safety. Puts a smile on my face.