SimpliSafe Reviews

Been calling their customer service for refund since I returned the system within 60 days of purchase. This is month 3 since I asked for refund and they keep delaying and giving random excuses. Called April 29 and they said that they will send a refund check and was told it will arrive May 18. It is May 26 today and called to ask where my refund was and their reply was "Oh it was never sent, we will send it today." THIS IS THE THIRD CALL WITH THE SAME EXCUSE. Unacceptable, do NOT buy from this joke of a company ever.

So here is the deal. I have had my SS alarm system for nearly 4 years. Apparently, sometime last night after I went to bed, the home base disconnected from the system. This has never happened before...or at least that I know of. How I know it happened last night was by looking at the log in the app. It showed where the alarm was armed last night, but there was no entry for the disarming of the system this morning. Tonight I armed the system prior to heading to bed and heard a message from the base. I looked at the keypad and it said “No connection to dispatch”. I called SS and was left on hold for nearly 20 minutes, and so gave up and decided to research the issue using Yahoo search. I reset the base station as per the instructions and the system went into test mode. Usually, when the system enters test mode, dispatch calls to verify my knowing the system is in Test. Dispatch DIDN’T CALL.

Company is total jerks to deal with. Have plan with them. They cannot get entire system to work. They have replaced one of my cameras 3 times and it still does not work. This is a web based system and if cameras do not stay connected to internet how confident should we be that any of the system is connected. This leads to the question of how safe are you. The best they could offer today was to cancel monitoring. That is great after you have bought their inferior equipment.

Please note there was a delay in posting this report due to my health and the CoronaVirus. We are very disappointed with the lack of response from SimpliSafe following an electrical problem which almost resulted in a house fire on February 14th, 2020. We set up the self-installed system and activated it on Feb 5, 2020. This includes plugging in a base station to a power socket. This socket has been in continual use for over 3 years without any problems.

After ordering a security system for our home and because of difficulty in using it due to our age and number of people living with us we decided to return it. We have 3 daughters ranging from ages 42 to 51 and a 26 year old grandson. With all the traffic and late night comings and goings it was just not going to work for us. Simplisafe assured us that if we need to we could return it for a full refund. When the box came we didn't take anything out of it. We only opened it. After contacting Simplisafe they sent a return sticker. We taped it closed and mailed it as per instructions. The tracking receipt shows sent 2/20/2020 at 1:11 p.m. Tracking also shows they received it 3/3/2020.

I've had a SimpliSafe system for almost a year now, but haven't actually used it for about 8 months. I had a family member come over to check on my dog and they forgot the security code. The alarm went off but I don't get a single call or message to see if this was an accident or if everything was alright. So of course the police show up to investigate. False alarm calls are fineable where I live. I reached out to SimpliSafe asking why I wasn't called or alerted and they had no answer. I am now trying to cancel my services with them and cannot connect with a person to do so. So I emailed trying to get some help. After 4 emails I've had 2 calls scheduled which never happened. There is no point in paying for a flimsy service that you won't even be able to utilize.

Two issues: disconnect between customer service and mobile app developers, and poor customer service from customer retention. If you have an issue with the mobile app, there is no way to resolve it beyond restarting and resetting the device. My app could not communicate with the base station, and customer service could not help me. All they offered me was to "sit tight" and wait until the issue resolved itself (which it did not). Attempting to contact the app developers through the app store is also impossible as all your issues are still forwarded to the customer service department. What's worse is that they charge almost $30/month to have access to the app.

I'm only returning the merchandise because the system will not work in the windows of the rental house I'm in. Seems like a quality product however, I've been trying to get a refund on my order since SimpliSafe received my returned order on 3/24/2020. They claim it will take 30 days or more to verify that all of the merchandise is in the box? really? You don't have a confident shipping and receiving department that can count? (This return started well before the virus and lay-offs) So during these hard times and out of work because of the virus when I really need my $662 dollars back I have to wait a month for them to confirm the return? The same as they don't trust me, Now I do not trust them either that the contents of the box will be legit after it sits in shipping and receiving for 30 days. I am definitely getting the run around as if they do not want to refund my hard earned cash. They have the merchandise and my money, I have nothing.

My alarm seemed to be working till last Sunday. I started getting interference detected with the panel constantly telling me to the point I turned the voice off. After checking the system I found my front door wasn’t tripping the system until I moved the control closer, the door is 30 feet from the panel and was working fine. I emailed SS and they told me something is disrupting the signal and have I added something new in my house or has a neighbor added something, I haven’t and if my neighbor has a new router am I supposed to ask him to stop using it? At this time my alarm is useless to me and I would recommend you think about this before purchasing.

In December I tried to turn on their premium monitoring service which would allow me to monitor and change settings on my iPhone or iPad. The system would not let me log in using either my iPhone or iPad so I called in to tech support. They told me I would receive a new cell card for my base station in 2 days. After 4 days I called back and the new card had not been sent. They overnighted me a new base station.

Don’t waste your money on SimpliSafe smoke detectors. I’ve had nothing but problems. The fire department was called out 2 or 3 times while I was at work due to false alarms. I ended up removing the defective smoke detectors after only 2 or 3 months in service. SimpliSafe only provides a 60 day return policy regardless of the reason. By the time I decided to remove the detectors, I was outside of the 60 day window and now I’m out the cost of the detectors plus the cost having to go buy other detectors that will actually work. I’m really disappointed in SimpliSafe and recommend if you want a system that does more than provide security, look elsewhere for a company that will stand behind all of their products.

I purchased an full alarm system from SimpliSafe I. 3/20/19. Nine months later, in December 2019, I purchased some needed add on components. I could not get them to install so I called customer service and was told that I had the old model and anything they sell now is only compatible with the new model. Basically, I would need to purchase a full system upgrade to be able to use any of my parts. I had invested over $600 with SimpliSafe at the point.

Tired of my home security provider raising prices, so looked into SimpliSafe DIY security systems. The company came highly-rated by organizations I trust, so I took advantage of their sale and ordered a complete system knowing that I could return it within 60 days for a full refund. As promised it arrived at my door in 4 days. I was a bit concerned about self-installation, but I dove in as if I knew what I was doing. From opening the shipping box to final system test took only 45 minutes. 4 entry sensors, 2 motion detectors, smoke detector, freeze detector, camera and keypad were up, tested, and fully operational in that time. I tried the "test" mode and within 30 seconds got a text from Simplisafe telling me they received my test signal.

Product I received was broken in pieces. Did not work as advertised. False alarm problems constantly. Support was non existent. I should of asked real customers first before purchasing. My neighbors are having the same problems. Garage door openers can cause false alarms and system is easily hacked. Save yourself the endless headaches like I did and go with a large established company instead of this fly by night total junk company if REAL security is your main concern..

I have spent hours trying to correct the multiple problems with this system. Installed and uninstalled numerous times, works for a while then it doesn't. Multiple fraudulent charges I've had to call about. Customer service is basically non existent. Be prepared to be on hold for hours and then there's a 50/50 chance of getting disconnected. Their system is somehow programmed to drop calls when the lines get too full. This has happened to me more times than I can count. Techs have no records of previous calls nor experience on how to trouble shoot. So, unless you're a tech and don't need customer support I would look elsewhere.

They have horrible customer service and no one that know how to help you get system setup. It is not simple to set up. I have ask my husband just to box the system back up and send it back. I have a camera system on the outside of our home that works great. I would never recommend Dave Simple Safe to anyone and yes my husband got the best system that they offer not just a simple door chime model. If you are going to sell a produce then you should customer service people in place that understands how all of the systems work!!!!

Simplisafe products are very low quality, from dead batteries from the first day to products not working. I spent over $800 on system that I had for months. I started a pile of products that just did not work. Cameras did not work. Motion sensors that they claim will not recognize small pets, but my 8 pound dog set off the alarm every time the alarm was set. Many, many hours on the phone with what they call "customer service." Many, many, many broken promised, lies, and reps hanging up on me. Customer service reps refusing to give names while on the call. Multiple calls where reps "promised" refunds or no charges for service. One of the executives emailed me to ask to help resolved the issue, but when I responded to the email, he never responded to me. The last straw was the 2 hour and 40 minute phone call that resulted in no action at all from the company. As of today, I am still waiting on "promised" refund.

SimpliSafe gives you a false sense of privacy. In their camera settings, it states the following. "A Closed shutter gives you an extra level of privacy when you're home". So I select for the shutter to be closed in Home Mode and when the system is off. Although, I started to note in my security timeline that the shutter was opening and recording when it was supposed to be closed. So I attempted to re-install the camera, exchanged the camera, and nothing worked.

Simplisafe monitoring will not send the police unless they have a visual confirmation with a camera. We had a previous attempted break in so we installed simplisafe thinking it would notify police as it says it will on their site. Just got a call today from Securitas who simplisafe has partnered with to inform us there is an intruder alert. He said there was motion detected in my bedroom from a motion detector. No one was home and we had a previous attempted break-in so I asked him to notify the police. He refused saying he could not see an intruder in the cameras. That is idiotic on so many levels.

We have received our THIRD smart lock and, once again, it is unable to calibrate. We have called customer service FIVE times and were told a supervisor would contact us. We have not received a follow up and it has been more than two weeks. We sent the first two locks back to BestBuy, per SimpliSafe's instruction, and were told they were defective. We purchased the third through SimpliSafe hoping we might actually receive customer service. I must ask how poor the quality control is if we have received three defective locks in a row? I am very dissatisfied with the customer service and am considering moving to Vivint, CPI, or Front Point. All I want is a solution but the call center doesn't seem willing or able to help. To add, each time we've called we've been on hold for >45 minutes, even on a Sunday night, which is frankly unacceptable.

I have had the SimpliSafe system in place for several years and it worked well. Recently something happened and my base station and keypad would no longer function. After several calls, some an hour in length, with literally 15 to 30 minutes on hold each time, both parts of the system were replaced and now function. Now my remote entry key fob does not work and is needed for complete systems settings. I called again and they send a replacement, but they sent an "extra" key fob and it does not have the USB connector needed to reset the system. I am now on hold again today to request the right part. I waited one hold for 33 minutes and then the call dropped. I have now waited another 22 minutes as I write this. I cannot recommend a product with this incredibly poor level of tech support.

I tried to purchase a new security system for my family but when I got to checkout they charged me WAYYYYY more than the total on screen. The website completely wiped out my coupon code. The website gave me a "free" camera and then charged me $100 for it??? I tried to call them and it hangs up after 20 minutes on hold without even speaking to an agent. My total was supposed to be $140 with my coupon code and the free camera. My card was charged $339!!!! I was still interested in being a customer even after this mishap but there's no way to contact the company so I have to dispute it through my bank! I am very disappointed because now I am purchasing security for more through Xfinity. At least xfinity will answer my phone calls and not hang up on me while on hold!!!!

Returned the system 2 weeks later after receiving it. They say they will credit my credit card back but never do. It has now been 3 weeks. Have called them 3 times now and they just keep saying that I will get it but so far nothing. When you call the company it takes anywhere from 20 to 45 minutes to talk to someone. Seems to me a very unorganized company.

Except a long wait and Andrew was very rude. You now pat 3 months at a time. You don’t get a refund. Customer service was very poor. Many times during the call he left me hanging on the phone. To cancel you must call customer service.

I like the product and concept overall, BUT their customer service is practically nonexistent. You can send them an email, but it just goes into a black hole and no one ever responds. You can call them and spend half your life on hold before being cut off -- I truly believe their customer service line is connected to a perpetually open line that no one ever answers. This wouldn't be so bad if something wasn't always going wrong with the system. Batteries burn out and need to be replaced with "special" batteries that only SimpliSafe seems to have. Door sensors just stop working for no apparent reason even though the batteries are still good. And the online "dashboard" will tell me my sensor is working fine even though it's sitting on my desk with all the batteries out of it. My advice: before you buy one of their systems, try calling their customer service (tech support) line FIRST.

Please read all reviews before purchasing this scam of a product. Besides all of the set up issues, the lack of any response to emails and phone calls...the product doesn’t protect you the way an alarm company should. Our alarm went off and no call from Central station. I was told because the alarm was quickly turned off they didn’t “prioritize it” and that they have too many calls to deal with! Ummm what?! What if an intruder was in my home?! I called customer service (quick tip, choose option 1 as if you don’t have the system yet, ironic how much quicker they pick up vs if you choose the technical support option), and I spoke to some man who sounded like he was on drugs. I’ve emailed them 3 times still no response. This company is a hoax I would stay away!

I've had a small Simplisafe system for years. The base station, two motion sensors, and 5 entry sensors. All very easy to set-up and get working. The black camera failed after 90-days but I didn't rely on that anyway. I never needed their monitoring service as I was either home every single day or had someone here due to an extensive remodel and a few guests.

I purchased SimpliSafe and installed it in my home. I have a question about a setting and I would like to purchase an additional piece. I sent an email through the contact us page on their website twice over two weeks and I have received NO RESPONSE. Today I called the 800# on their website. The first time I listened to bad music for >16 minutes, it switched to a ringing (transferring to rep?) but then nothing. I called again, same exact thing. There is no way to actually get customer service. I want to return my entire purchase now. I wasn't unhappy with system, but customer service is required.

Have had Simplisafe as our alarm company for over 2 years, and not very happy at all lately. They're normally great to call to the police if you accidentally open a door or window without shutting off the alarm first - but here lately over the last 2 months our system has not been connecting to the Simplisafe dispatch center. This means that if we actually had an alarm they would apparently know nothing about it and would NOT contact the appropriate authorities.

I needed home security and after spending a hour setting up the system, and waiting for 3 days for the system to go into effect, I came into the house and the alarm went off and then when I tried my code it would not turn off. The alarm went off (sounded like a quiet broken alarm with NO volume) and it took the emergency response over 10 minutes to call me. 10 minutes after someone breaks in they decide to call. This is worse than the criminals. A emergency response company should be calling the minute the alarm goes off, not 10.

Two months ago I ordered 1 camera and was billed for 3 cameras. SimpliSafe kept saying the 2 unauthorized charges were just pending and would fall off, but they haven't. Customer service keeps making promises that they will correct billing but nothing happens. Had to finally dispute charges with credit card company and file federal complaint.

If you really need help, Simplisafe is not there for you. System was easy to set up. Worked well at first. Then the fire alarms kept giving false alarms, so they are disconnected. Now, I am not getting text messages when the system is armed or disarmed. I have changed nothing in my settings. Impossible to get someone on the phone. Long hold times, I just gave up.

The saying is true. Something work for some and not others. I heard about SimpliSafe and decided to try it and it's over 4 months now and my system still isn't up and running correctly. There's no customer service representatives to address problems/concerns. You have to do the most of the contacting via email. I received a base station that I can't register so the system isn't really active. I live in the inner city and need security. So, I've paid for something that I'm not able to use. No one is trying to resolve the problem - with email after email and I also took pics so they can see that the base would not activate.

My problems stem from not being able to reach SimpliSafe for assistance, or reaching them and getting disconnected. I ordered the system and it did not arrive as promised. SimpliSafe nicely agreed to send me a new system. Both arrived the same day. When I started the installation, the sensors were not working, Dead Battery, which I am told is Not Uncommon. I opened the second box thinking the batteries would work and they did. But, now the new base unit was recognizing the old devices. I was on the phone with someone for 1 hr 28 minutes when we got disconnected. No Call Back. I tried calling the next day, after 28 minutes the call was picked up, I identified myself and was promptly disconnected. I tried again today, disconnected after 32 minutes, no pick up. I have Emailed them Twice, No Response!! The system might be good once it starts working, Who Knows.

1. Before you even think about buying this security system, do yourself a favor and call customer service. Experience the wait time on your own. 2. When you try to purchase this system online what the amount you see at the checkout will be different when you check your credit card statement. 4 times more to be exact. 3. You call them to inquire about these charges and they will tell you they did not authorize that amount. I am so disappointed by this company and the way go about doing business.

I bought this system for myself, and got it for Christmas! Had to return one. Took five communications with them to get a return label. Installed one system, horn (alarm) does not activate. Wait time on their Service Line was estimated at 55 minutes, got cut off after 60 minutes. Tried again, new waiting time is one hour and 15 minutes. So far, this is terrible. Not nearly as impressive as they very carefully make you believe.

Well, I was hopeful. I purchased the system at 40% off and was happy to have found a sale. But even with that sale, I was in nearly $400 for the package, plus $25 per month for service. So far, all as expected. Installation: Was simple enough, BUT the tape they send is poor grade. My first two false alarm calls in week 1 were because sensors were falling off the doors and windows. Removed them all and replaced with stronger removable tape. Sensors: Many of the sensors had bad batteries, so I replaced those as I installed.

I was excited about the reviews that I read regarding Simplisafe and they were offering a good deal during their holiday sale. I ordered my system with expedited shipping on 12/3/2019, as of today 12/29, I still have not received my order after receiving a confirmation order on Dec 9th that my order had shipped! A few days later I contacted Simplisafe via email. It took them several days to respond. Someone finally confirmed the order was delayed and sent me the tracking number. Two weeks later I still had not received the order so I tracked the pkg several times and sent a f/u email, no response. After waiting patiently, I called Simplisafe 12/29 who confirmed the order was on backorder. While the rep had no issues in cancelling my order he disconnected the phone rudely. Hopefully their system is better than their customer service and "expedited" shopping.

I purchased my system several years ago and it has been good up to now. I’m having trouble with it constantly texting me with a power outage error. I’m finding after some research online that many others are having the same problem. The fix may be a new power cord. It seems impossible to find parts online or at SimpliSafe at my account. Called customer and was told the wait would be 35 minutes. I don’t have that kind of time. It’s too bad this company has gone from good to horrible.

I've had their system for a couple of years, first with the original version and now with the upgraded one. System works fine. Trouble is, when you need some help on adding components, etc, they never answer the customer service line (I admit I give up at about an hour), and I have never had them respond to an email communication. EVER. I am concerned now about their long term viability if they care this little about their customers.

I have had SimpliSafe for 2.5 Years. I have never once been able to contact customer service with less than a half hour wait. I have had several issues with the system, and it has went unresolved. Nobody has time to sit on hold for an hour. Then after waiting an hour, they will drop the call. Been on the phone everyday this week trying. I'm throwing the equipment and going to Ring as I don't want to sell it and get someone else into this situation. This company is absolute garbage.

After wasting a half a day trying to connect the base station I finally gave up. Average wait time is 45min to an hour just to talk to someone. After they have connected the base station to the sensors, it work work with the app. 45 min on hold again and was told I need to reset the base station again. Fixed the app....now the unit won't send the rest ping. An hour on hold again....they can't tell why but suggested to reset the station....asked for a return label instead. It's been 5 days now, I get plenty of automated nonsense emails but no return label. Disputed the credit card instead.

There is basically no customer service--very long waits and I was dropped after waiting 45 mins. I found the keypad to be a little odd. All previous systems--at least 4 had functional panic button for med, fire, pd. With SS you have to choose what emergency responder--police or fire-or EMT you want. One Christmas present will be going back.

I purchased this system in October 2019. I was excited that the monitoring fee was only $15 per month. When I received my first bill I was shocked to find it was $24.99! I e-mailed the company and got a response some five days later. I was told that I the $15 was for basic monitoring and I would have to call to change the service. I never was given an option to select the service level.

We've owned this system for 2.5 years now and in that short time, have had to replace two base stations and one keypad. I've been disconnected from customer service two different times after waiting for ten minutes to talk to someone. In one case, the representative was mid stream in telling me she was going to send replacement equipment. I anticipated she'd call me back since she had my account information up, but no. If you want to make sure you have a reliable system that is on constant call for you, I would not recommend Simplisafe. We are out the equipment cost but I'm switching to another company. There's no peace of mind in a malfunctioning system.

Just purchase a Simplisafe system at Costco. Have it now for 3 weeks and the system after several days will not recognize the sensor I have install on my garage entry door. I had to delete the sensor and add it back in to work. Call customer service and the girl I talk to sound like she must was on drugs. No help at all. Did not know jack crap about the product. Review said the Simplisafe and a good customer service. From my experience the customer service I talk to was a bad reflection on the company. Will return the unit to the store I got it from and buy the ring security system. My advice is do not buy simplisafe system since they have ** customer service working for them.

I ordered a SimpliSafe home security system for my small house. When it arrived there was no power cord with the unit. I called and waited 50 minutes for someone to answer the phone. Long story short, I had the power cord a couple of days later - yesterday. I set up the base station and plugged it in then pulled the battery protector out of the keypad and tried to link it to the base station. It doesn't work and I have e-mailed customer service. No response since last night. I can't call during the day at work because I can't spend an hour on the phone waiting on hold. I'm ready to send the whole thing back for a refund and start over unless I can get someone to actually help. At this time I have no idea how they are so highly rated.

System is less than 6 months old. Person who waters plants went into the house last week and keypad said batteries getting low. The Week before I (owner) was in house and no indication of batteries low. This week the person went into the house to water the plants and could not turn off the system because the batteries were not working. Therefore, the alarm went off and the police were called. I moved from a hard line Honeywell system because of false alarms to Simplisafe and now I find out that it is just too simple. What a disappointment!!!

Don’t do it.... Horrible customer support. 6 unanswered product emails and now 3 phone calls with hold times over 45 minutes. How do you expect them to handle the urgency of an alarm going off?! Get Ring.... Cheaper monthly monitoring fee with more perks and a better staffed support team.

The equipment ordering and customer service is frustrating. Ordering online was simple enough but when I went to pay for the order using PayPal the whole process started going south in a hurry. After filling in the Paypal website info I was sequenced back to a SimpliSafe page asking for friends info to sell them a system instead of being sequenced back to finalize my order. I could not get off that page so I had to end the session. PayPal sent an email saying they sent payment but I did not know if the order got through to SimpliSafe. I called SimpliSafe customer service and they did not show my order on their system and advised me to call Paypal and cancel the payment for fear of fraud, which I did.

I ordered on the 3rd of December and as of the 17th of December, I still have not received the alarm. Customer service lies. Not a very trustworthy company. Do what I'm doing to go with someone else.

I purchased a home with a SimpliSafe system already installed only to realize that they were unable to call me back on an international phone. Their app is only available on the US Apple store and until you have the app you cannot test their cameras.. which are the main way to monitor! After numerous back and forth via email and phone (I had to place all the calls), offers for free month sign up that I could not benefit from, as I first test the camera, I discover it is not working. I call tech support and just like in many of the reviews here I had to wait for at least 30 min before getting someone.. Timings were exactly the same for all call options with one exception: sales, of course!!

Had SimpliSafe for over 3 years now. I have four locations currently. Recently the systems are going off the radar. Sometimes it works and sometimes it doesn't. The technical support is like going through hell and dealing with people who doesn't have any idea about the systems. I've had several bad experiences with this company now and I'm thinking about trashing all my equipment i paid thousands of dollars for. The technical support staff will ask me to take the batteries off and let the system sit then go silent for about 15-20 minutes, come back on the phone and ask if the system is now working. Lol. Saying they have been solving the issue whilst I was on a silent hold. Then repeat the same thing over and over again.

A video doorbell is an essential part of a security system. I bought my first SimpliSafe doorbell Pro in June 2019. The unit worked as designed for about 4 hours then quit; no video, no chime, no lights, no internet connection. SimpliSafe replaced the doorbell and the second unit worked for about 5 days and had the same exact failure mode symptoms. SimpliSafe again replaced the unit with no feedback on the mode of failure. The third unit worked as designed and failed again after less than a week with the exact same symptoms.

Purchased the doorbell/camera but it rings continuously probably due to a short in the switch. Explained this to tech support after 20 minute wait on phone and they sent an extension wire which serves absolutely no purpose except perhaps to have gotten me off the phone. Called again and was advised that someone would call at 9am next day to do reset of device; they didn't call but reset didn't accomplish anything. Called again after 1/2 hour wait was told that unit is not compatible with digital chimes--almost all chimes today are digital/electronic. Requested that a more senior tech support person call since it seems like nobody there really knows what is going on. Sent emails so that I wouldn't have to waste more time on hold but emails not responded to either. DO YOURSELF A FAVOR. DON'T WASTE YOUR TIME AND MONEY ON THIS COMPANY.

I've been a customer of Simplisafe for nearly two months. I've never dealt with a company with such poor customer service, in terms of extended wait times (average: 25 minutes or more), and many dropped calls. Employees have informed me that Simplisafe has contracted with "Pure Cloud" to handle their phones and there are currently glitches.

I have been customer since 2013 and am pleased with the product. I called to update my account information that I could not enter on the website. This is the 3rd time I called. I was told my wait time would be about 10 minutes, so far 30 minutes. The other 2 times similar issues. Clearly they have not kept up in terms of quality of service as my initial experiences with support were great.

I bought an elaborate system for my entire home through their website as a result of their widely advertised 50% off sale during the Thanksgiving Day holiday. They charged my credit card for the FULL price, double! Then I called to get it corrected and they said they'd refund half the price to my credit card, but that I'd have to go to the State to get my sales tax returned. I said that was NOT satisfactory, and to cancel the entire sale. If I cannot trust a security company to keep their bookkeeping straight, how can I trust them to protect my home? As of today, they STILL HAVE NOT refunded one-half of my sales tax charged at the time of the purchase. I have complained three times, but to no avail. Use CAUTION when buying from this firm. Personally, I will never trust them again.

I ordered a custom system on Dec 1st. Received a tracking number two days later. Three days later tracking status still shows “status not available”, label created? Sent contact form from their website asking about my order. Two days have gone by with no response. Called this morning right at opening, recording says I have a five minute wait. Right around the five minute mark the hold music stopped and I thought a person would come on. Never happened. Called back, this time a 15 minute wait. Didn’t wait, really pissed by now. Sent an email the the address on their website for customer. Service. Not expecting too much from these dopes.

Ordered Simplisafe Doorbell Pro on Monday with shipping estimated 3-5 business days and a Fedex tracking # provided. So, I should receive it by Friday, right? By Thursday, the item had still not been received by Fedex. I called Simplisafe who explained that the order doesn't reach the warehouse until the day after it is placed, then through a number of process steps it takes 3 days before it might be ready to ship. On Thursday, today, I received notice that the item had shipped. However, Fedex is still showing it is not received. If you order a Simplisafe product, set your shipping expectations appropriately. Wording on email from Simplisafe "Order **, received December 2, 2019 will arrive in the next 3-5 business days."

The worst telephone service. An average call will cost you from 20 to 30 to be able to speak with a representative. For that reason I have decided to cancel my plan. Today Dec 5th, 2019 I called Simplisafe at 2 PM and it is now 2:35 PM and I am still waiting for someone to answer my call.

Has to be one of the worst products I have ever purchased. It arrived already missing the panic buttons (back ordered). They never informed me of when I might expect those. Unpacked and attempted to install, 4 of the 6 window/door sensors had low battery warnings. One of two motion detectors didn't work at all. Siren is totally dead, most likely dead batteries also.

After you get it set up, and it SEEMS to be working, you WILL have sensor and other issues. Then, you will discover how hard it is to reach anyone at customer support. Worse, they constantly try to push you into more expensive monitoring. For example, I have a recurring intermittent issue with one of the sensors, but the system will not tell me which sensor...unless I upgrade to the more expensive monitoring package. ARE YOU KIDDING ME???? VERY SORRY I CHOSE THIS SYSTEM!

Sensors going offline at times. This system is meant to give peace of mind but rather it is not. Can the manufacturers look at this problem quickly and fix them? CEO of Simplisafe should take action immediately.

Hello. We bought Simplisafe for over a year now I believe, everything worked fine, till maybe a couple of weeks ago. We bought 2 cameras (indoors), a doorbell, 2 motion sensors and all the entry sensors for our windows of course. Anyway, Our camera stopped responding. It has been blinking red for the past two weeks, and we could not get it to work. Now, we have had this problem great plenty of times in the past year. We called, and we were told we had to move the router closer to the camera, I mean, how close does it have to be? It is about 5 feet away, and 5 feet in height difference. We want our cameras to be up, not down, and routers to be on the ground!

Your tech support is outstandingly poor. Called your support line, the 2-minute wait was 6 minutes... talked with a tech for 3 minutes... unplugged base station, removed batteries, put back together, and I was disconnected before anything else was done. Called back 2 minute, wait took 6 minutes before ringing of phone stopped, but no one was there, back holding again... I will begin shortly describing to all who will listen how poor your tech support is, 4 minutes into the 2 minute wait for the third time, after 6 minutes ringing stopped and now one was talking to me, I was disconnected at 10 minute mark. Called 3 times... disconnected 3 times!

System is excellent until you need customer service. When that happens is when Simplisafe falls flat. You're placed on hold Forever, and the “techs” When they answer, are minimally trained. They ask you questions and read from a manual. If your issue deviates from that. God help you. After a total of almost 60 minutes, my issue is still unresolved. Moral of the story, buy “cheap” get cheap.

Have had a SimpliSafe system for several years. Bought the original and then upgraded to the new system. Overall very pleased except for the fact that SimpliSafe will not offer existing customers any discounts for additional equipment. Buy new and they may offer a discount - existing customers pay full retail plus shipping so I haven’t bought the extra items I need. Not the way to get recommendations.

The customer service is really poor. Firstly it's very hard to reach with wait times up to 20 mins, secondly whenever they are unsure they prefer to disconnect. They took an order and failed to deliver the same but never issued any refund for the same. Mails to the customer service email ID will never be replied.

I purchased a SimpliSafe system and contacted customer support for assistance in set up. Found out that I needed a Verizon card and was shipped overnight. Customer support stated "we will call you at 9am to setup". No call the day they promised. I called support and requested a manager call me, NO CALL. Well finally two days later CS calls and wants to know how the setup went???? I told them I did not receive the call to set up the cell card, answer "Oh my". Spent two hours on the phone with CS and actually got the system functional. You are suppose to have 72 hours before monitoring start. Nope, it started immediately after CS hung up. Very very poor customer support. Just imagine if you have someone break into your house. SAME SUPPORT?? Don't really trust them!!!!

After reviewing the enclosed SimpliSafe Installation documentation, and watching 3 YouTube Installation Videos, we found multiple installation glitches when attempting to connect Devices to the Base Unit and more confusion when attempting to create names for the Devices using the Key pad. We waited 30 minutes to speak to SimpliSafe Customer Service support. After 3 hours working with SimpliSafe Customer Service thru numerous undocumented system glitches we were able to install 1 Entry Device. The system is very poorly documented making what on the surface should be a quick and simple installation complex and confusing. In reality it becomes a nightmare due to poor documentation that is further exasperated by a confusing and non-intuitive installation menu on the SimpliSafe Key Pad.

I purchased a Simplisafe system on September 5th 2019 and it was delivered 2 weeks later. My dogs set the motion sensors off several times so I had to stop using the one in my living room and only use the one in the garage. The one in the garage worked fine, but required that I have the mobile app to turn the system off before opening the garage. Simplisafe charges an additional 10$ per month for access to their mobile app (25$ vs 15$), but without the app I could not disarm the system quickly enough when parking my cars. After attempting to use the system for about a month I decided to return it.

Awfully long waits, and when after a 30 minute average hold time you get a person, that person is so low on IQ that you feel like pulling your hair out. Their sensors are junk too. I have had two fail in a year. I had none fail with ADT for 15 years. They have helpful people too, but it takes forever to get to one of them. Their first line of defense must be the bummiest of bums.

I honestly don’t know how this company stays in business. The service and customer care team is HORRENDOUS. I’ve had the system for a few months & still it doesn’t work. Nobody replies to calls or emails. Honestly I never leave reviews but this company needs serious improvements. I’ve even been in touch w/ the “Manager” Eric and it’s been weeks since he’s replied to me. I have TONS of unreplied to emails. This is a very common complaint from customers, I wish I read reviews more carefully before I wasted my money here. For months I’ve been unprotected due to customer service being obsolete.

I placed an order almost 3 weeks ago for a security system and have yet to receive the product. I have not received an email either that my order is on the way. I have sent multiple emails and have called 4 times and waited on hold OVER 45 minutes each time and eventually had to hang up and never speak to an actual person. I have contacted my credit card company to have them get my money back. This is fraud. How are they in business???? Do not trust them with the security of your home! I am now worried what they will do with my credit card, I am considering getting a new card as I am worried about the credibility of this company.

Simplisafe products were easy to install and that’s a fact. However, the 2 out of 4 entry sensors were alerted to have low battery. The base station also had failures in responding to app. Called customer service immediately the first time for sensors, but were put on hold for 20 min. What is this? The 90s?? Was told to wait for overnight shipment of the batteries but still have not received it.

I bought the system for my niece and having trouble getting the alarm to work. Call customer service and get placed hold forever! Can't get a hold of a live person to get help or resolve problems. Had I known this would be the case I would never have bought the alarm system!

I received a billing notice on my credit card for over $300 today. My credit card company advised me to contact Simplisafe directly. After talking waiting on hold and talking to two reps, I was promised that a supervisor would call me back in minutes. It never happened. Bottom line. Simplisafe is not SAFE to do business with. Their billing department is not trustworthy. Beware.

I have a Simplisafe Alarm System. The Simplisafe was easy to install but there are other concerns listed below: Telephone Tech Support is not 24 hour. There are only open certain hours of the day. Therefore, you will need to wait until the next day for assistance. The telephone number listed on the stickers and their poster; is not the central station alarm monitoring Co(COPS). If you are the police or need to report an alarm condition, you will get a recording during off hours.

I ordered the alarm system since September 24. Today is October 8. My order is nowhere to be seen. I have called Sales, customer support several times. Each time, I talked to different persons with promises to find out where my order is, etc. I am running out of patience and will cancel my order. It seems like Simplisafe cannot handle the growth of its business. I can pretty much relate this to the customer support, in the future, I might need. When you call in to make an order, you would talk to a salesperson who makes lots of promises, just to get your business. But these promises have not been delivered!

I was initially very pleased with the simplicity of the system as promoted of the SimpliSafe website. When they were trying to get my business they were very solicitous and emailed me promptly. The person who took my order knew very little about the business, I had to ask him about every feature, there was another person "coaching" him on the call but showed me or the employee no courtesy or respect and talked in the background instead of announcing she was on the call and would be helping.

My Simplisafe Alarm was not working or connecting to dispatch from March to End of September. During the 7 months of issues, the Simplisafe techs were friendly but never solved one problem. They sent out multiple parts and even whole systems and every one of them had some issues. The parts were either non-functioning, missing wires or just plane used and had broken parts. They call it refurbished. So I buy a new system that is broken and so they send me used equipment that is broken. When I asked for a refund or a new system they stated that Simplisafe does not replace warranty with new equipment. But they stated that they would credit me for the 5 out of the 7 months that I had spotty to no service.

After purchasing SimpliSafe and being told we could download the app and have all the bells and whistles such as remote operation, camera monitoring for the $14.99/month. I was knocked for a loop when my first month's invoice came in at $24.99. After speaking with a customer service rep., I told her that I was not told of the extra cost for utilizing the app. The initial cost of $14.99 was a big selling feature for us and the ability to utilize the app sounded outstanding. I feel like I was fed the old bait and switch...after the fact. Why have the app available for only those who can afford it - it should be available for all customers at the same cost. Once you get used to using it you’re hooked....I’m reevaluating the entire system as well as the customer service I initially received.

We have had this system for almost a year and recently many times our cameras will disconnect and customer service has not been able to help me fix it and terrible wait time up to an hour each time with no results to our problem. We are thinking about dumping our system as these guys seem like they are going out of business.

I am at wits end with SimpliSafe. I have had the system for over two years. Originally I had the $15/month system but found that the key fob remotes were absolutely useless. I could not turn the system on or off from outside my house. I was told I had to be within 30 feet of the base station for them to work. I was probably less than 20 feet away and they didn’t work. I could stand right next to the base station and the wouldn’t work. They sent me multiple replacement remotes and none of them worked any better. I can’t even tell you where my remotes are right now. I either tossed them in a drawer or threw them away. SimpliSafe wouldn’t refund my money after 60 days so I opted to sign up for the $25/month system that I could turn the system on and off with my iPhone. For the most part, it worked great. However, when it doesn’t work, it is extremely frustrating trying to reach tech support.

Their motion sensors go off with no reason, and we receive "False Alarm Bills" from the city. When we asked if SimpliSafe reimburse for the "False Alarm Bills," they said they don't do that. We are done with this company. Run while you can.

Simplisafe will eagerly take your order and your money, but when it comes to getting support for anything or returning an item be prepared to get frustrated. Terminally on hold and inquiries via email they will never respond to it is Simplisafe to assume they don't care about you once they have your credit card number.

Super cheap, and yes they do eventually notice when your alarm is going off, but try to get a question answered or do anything online via their website, well good luck. Only thing the website wants to do is to UPGRADE your package. No way to change your billing option, no way to diagnose what a warning on your system means. They steer you into calling a live person (who is not available on the weekend) who will then try to sell you an up package. Very disappointing.

I have used (and continue to use) my SimpliSafe Alarm System for over a year. Installation was quite easy and worked without trouble. That said, my version of the system only operates on 2.4Ghz. I was a bit disappointed with this. There is merit to the 5Ghz wireless band. My issue with SimpliSafe is not with THEM, exactly; but with the alarm monitoring system they have chosen to contract with.

Although the company was not able to refund the overcharges, I was given several months of monitoring at no charge. So all is good. (I do hope they are working on their internal communications as well.)

The home alarm system is easy to set up and the basic monitoring is cost effective. Customer support is decent. My main gripe is that with the basic plan ($14.95/month) the phone app and website are completely useless. All you get is a log history of events (system armed/disarmed). There is no other functionality whatsoever. The other thing that is just a huge missed opportunity for this company is that I bought the Ring doorbell instead of the SimpliSafe doorbell product. Why? Because they wanted to increase my plan by $10 every month when I get the same thing for $3/month with Ring. I know there are probably many people who like me would have rather had just one system but because of the big price difference have done the same. If they weren't greedy about it and priced the doorbell competitively, they would be making out big time in the long run. Alas, they don't have the right management to see these things, evidently.

I do not need SimpliSafe's monitoring. I should be able to turn the system off or on via the mobile app. They do not allow that, forcing you to sign up for their monitoring plan. I am been using Piper for years with full ability to monitor the system myself. I will be returning the entire system to SimpliSafe.

Exceptionally poor customer wait times, no call backs, and no support or care given. Combined with the numerous glitches they have, it creates a frustrating experience. Do not recommend. We had multiple false alarms, a constant loss of connection with the base.

I purchased SimpliSafe because I did not want a subscription service and I understood that you could self-monitor with this system. However, the app doesn't allow you to receive any notifications if a door or window is opened, or an alarm is triggered (ie, the only way you'd know to look at the camera or call the police). You also can't shut off the alarm remotely, so I don't feel like I can leave it on while away from home or out of town. How then is this a self-monitoring system when all the functionality incurs an extra monthly cost and invades your privacy? The advertising feels extremely misleading. It's really just designed to back you into subscribing to the very service I was trying to avoid. I called SimpliSafe and asked to return the product to them because I was so dissatisfied with the product, but since I bought through Sam's Club and not directly from them, they refused to accept a return. This was a waste of $300.

I had a great initial impression of SimpliSafe; it's easy to set up and get going. However, after multiple false alarms with multiple sensors (smoke, water, motion) and a camera that frequently goes offline, I give up. Their call center staff is rude and unhelpful and they called me multiple times for the same incident and then dispatched police and fire even after I told them not to. When I tried to cancel they give a long sales pitch after holding and then didn't actually cancel my account. So now I have to call them again, sit on hold and ask for a credit for another billing.

I purchased and installed the system thinking that it offer both smartphone and Alexa integration as indicated on their website. The installation manual did not reference either. After installing I learned that both of these required a premium monitoring package for $25/month. I feel misled. I would recommend that you choose something else.

I have had SimpliSafe Home Security for my house for something in excess of 7 years. Previously I had great success communicating with them, mostly to secure an option on something else I wanted to buy from them. Today, I tried to sign on to my account, but couldn't, as they claimed there is no such account. I tried multi approaches to break thru their system with no success.

I have never had so many problems with a security system and I have had many. The system is unreliable. I get notices constantly that components are not active then active. Right now I can’t even access the system remotely. Every time I speak to tech support they tell me to call them from the location. Well this system is at a weekend home so I’m out of luck 'til the next time I’m there. Batteries need replace often and I had to wait 3 months for a carbon monoxide detector replacement. Just many problems too often. Time to change.

We purchased the video doorbell from SimpliSafe. It worked well for a few weeks, but quickly after install it began malfunctioning - not always capturing images or video when someone would come the front door. Then after just a few months, it stopped working all together. We have been on the phone with SimpliSafe multiple times to troubleshoot and even got our cable/internet company involved. We finally spoke with a Supervisor who admitted to us that “other customers were having the same issue and the engineering team was working on it.” It has been months and no fix, we are very upset with the lack of customer service provided by SimpliSafe.

This system, SimpliSafe, appears at the outset to be somewhat intimidating to install (self), but is very friendly. I am very happy with my system and the self install was actually fun. I chose the $25.00/mo plan. There is a one time purchase of hardware (various plans and peripherals) and no service contract. Customer service is also great. Highly recommended.

I bought a SimpliSafe system for my daughter. She was able to install it and link it to her phone and computer without any help and is very happy with the system. It gave her peace of mind in 24 hour monitoring.

In the last week while cooking I have inadvertently set off the smoke alarm. It could be the proximity of the smoke alarm or my cooking, probably both but I digress. Each time, SimpliSafe has sent the fire department to my home. They claim both times that when they called, they couldn’t get through and that after several rings, my phone went to voicemail and that the fire department was dispatched and then secondary contacts were contacted. I have no problem with that process because if there really was a fire then that would work. Here’s my problem, I never received a call both times. They claim that the dispatch which is a third party by the way and separate from their company called, but both times I never received a call. No missed calls or anything. I have received calls before but the last two times nothing. Even after disarming alarm on keypad. They still send the fire department.

Simplisafe uses a cellular line to send a signal out when an alarm is triggered. It does not work with burglar bars and other ironwork. Their customer service is grim. I had to wait up to 72 hours during the week for a return call. I returned the products.

We have had a great deal of trouble with the motion sensors sending false alarms. We moved the sensors to different positions and locations with no improvement. It also seems that the batteries on the door and window sensors go dead far too quickly.

They helped with design and layout requirements of a retro fit system. Easily installed, easy to operate. When I had questions they responded quickly with good info and the online instruction were great. So far no false alarms and everyone in the house seem to be able operate the system. I would recommend their services.

System is very easy to set up, hasn't given me any false alarms and did capture video and audio of an intruder which was very helpful to the police. Very glad I had the system in place.

I, because of my fault, caused a false alarm. The Sheriff's office was dispatched very quickly and arrived within approximately 5 minutes. I say my fault because my house was in complete disarray so I could not be contacted to verify that an actual break-in was not in progress. SimpliSafe is in my opinion the absolute best system for the price.

We recently switched from Brink Security to SimpliSafe. They made the self setup very easy to follow so now I know how the system works. The monitoring is so much cheaper, too. I wish I could have switched sooner but we were still under contract.

SimpliSafe is a great system if you need something that can be moved about. Initially it is expensive, however it is a permanent solution or a need for alarm system. I have been very pleased with the system and the response time when alarm is set off. Initially I was needing a doorbell video sound system. However SimpliSafe did not offer it at that time. I do not have the video doorbell.

Thanks Simplisafe you came through and helped me resolve my problems. We will be customers for years to come.

The materials and monitoring have been very good, and the camera advantage is excellent. There is one problem: remote resets are reportedly unavailable. Therefore, if weather or other issues create a glitch, there will be no opportunity to regain the visual while away.

SimpliSafe is a great entry level alarm system. It's very easy to install, set up, arm/disarm and monitor remotely. The alarm company is very good at calling the folks on the notification list before calling the police, so you can eliminate false alarms before they happen. The system can be configured to chime when doors or windows are opened, so even when your alarm system is not armed, you're aware of people coming and going. It will notify you of open doors or windows if you're leaving and attempting to set the alarm.

As this “tech” world has basically taken over our lives throughout the past decade, we NO longer have “Privacy” nor a feeling of security in our own home. Just take the U.S. Constitution and do as you please since we sort of no longer have one. Due to “coincidences” circumstances I have endured throughout the past 10 years on my life to include home intrusions I have tried several alarm/security companies but somehow their systems have been manipulated “internally” to prevent no brute force type of breaking(s)/trespassing for example. They are all connected via what??? WIFI!! So if your router, modem is “compromised” there is ZERO percent of these alarms/security companies to function properly and do what they are suppose and sale is on; “PEACE OF MIND AND THE RIGHT TO FEEL SECURE IN OUR OWN HOMES”.

We have been very happy with SimpliSafe. We use to have another company but they drilled into the windows to put the sensors on and were extremely expensive, as well as the initial setup. With Simplisafe there was no one that came out, but they sent instructions and were available via phone. It was extremely easy and did not wreck the windows, etc. The operation is easy as well as they stand behind their equipment. If anything doesn't work the system lets you know and they send a replacement immediately.

For around $30.00 a month you get live monitoring. You can cancel or pause your use as many times as you wish. You’re not stuck with a long contract or an alarm company that makes a bunch of promises they don’t keep and a overprice system that will nickel and dime you to death.

We bought our system about a month ago and we like how it works. We feel more secure with the system. That being said the customer service rating is a 0. When calling for questions or even to order more product hold times as they "try to figure it out" have been over 45 minutes each time. They asked us to email them a coupon we had, so we did, then no response as to why they took the $99 coupon off of our order. We call again I am still on hold after 57 minutes.. Get ready to send it back.

The system was very easy to install for the most part. It is easy to operate as well. We did have an issue with the doorbell camera which was immediately replaced by Simplisafe. We have recommended it family & friends.

Very helpful, informative. Would recommend them. Always available when you call them. Excellent customer service representatives. They answer all your questions in detail. No forced contract. You can cancel any time you want.

Bought this system when moving into a new home and it has always been unreliable. The smoke alarm we had will not connect to the base station despite SimpliSafe sending replacements and the outside alarm extender seems to go through batteries so quickly despite not really being used. No real way to tell whether batteries are still working or not so they could just die and you have no way of knowing your system is not working.

I tried, on 2 separate occasions to order a system from them. Their website would not work. I chose the system, and tried to put it in the cart. The site would do nothing. So I was never able to check out. This was done twice with a separation of over a month. So, their website does not work. If their website doesn't work, I have to wonder about their monitoring service. So, my review is based upon that and their service, or lack thereof. Both times, I've written customer service. Never got a response either time. What was interesting is that the 2nd time was in response to an email advertisement from them offering an AARP discount, The thing was, the sale ended the same day the email came in.

Ordered SimpliSafe and paid for expedited shipping. Simplisafe chose to do standard shipping instead which meant I would not get what I needed when I needed it. They blamed FedEx. Which is ironic considering I chose UPS for shipping. They gave me a long list of excuses of why they couldn’t fix the issue followed by a long list of instructions on how to direct FedEx to hold the package somewhere. This SimpliSafe does not leave my home with a security system while I am on vacation. Seems like they should have SimpliSafe shipped the order as they were supposed to. Instead, it is SimpliSafe adding a ton of extra work prior to preparing for a long vacation. Should be called complidangerous.

All the 5-star ratings for 'ease of installation', 'no-contract', and 'customer service' are, for the most part accurate. But wait till you get an alarm. Monitoring folks call law enforcement with "Zone 0" alarm, regardless of the entry alarm or what you named it. Your call will contain no other information and they can't tell you whether or not the alarm has cleared. Customer Service can tell you if the alarm has cleared, but at 2:00 AM it's no help. Sleep well.

First, we urge you to share this information with everyone, and on every consumer site you are able to reach; this breach is being used by a select few and Federal Express drivers so they can bypass the doorbell camera recording system. We have recorded hundreds of people, cars, trucks-even a bird--setting off our doorbell; but, when Federal Express Drivers approach, (unless they ring the doorbell), the system is frozen out from responding. We have documentation that shows our neighbor set off the recording device, but between her movements--when Federal Express shows up--the recorded goes silent, nothing appears on the video--not even an event or indication of it being hacked. This also happened when a woman, who is married to a policeman, came to our door due to a wrong delivery. She was able to retrieve her package at our door, and avoid being recorded.

I ordered on 6/05/2019 but not arriving until Friday 6/14. I'm already having second thoughts about the system. The dang thang has been sitting at my local Post Office since Monday morning but I won't get it until Friday. Hope the user and performance experience is way better than the shipping and delivery one.

I bought a refurbished system in January, had problems with it since March. Sensors not responding, low batteries, etc. I called them today. They said my system was too old and they wouldn’t give me credit towards another. They have a record of all my problems and still wouldn’t give me credit for an upgraded system 3, for an added $325. Go to someone local who will help you and not keep giving you excuses on why their system won’t work. I wouldn’t recommend this to Adolph Hitler, well just him! Stay away from this company!!

Simple Safe was prompt in resolving the issue. Just wish they would have made it very clear to us, as a consumer, on how to shut it off, during a malfunction, when their business office is closed.

They will take your money for monitoring but you cannot arm the product, you get errors and it’s says there’s a problem connecting. When it goes off you can’t turn it off. I called support and they “over nighted” me a new base station which took a week and a half to get here, that was after they sent new SIM cards that never worked. I finally cancelled after paying for 2 years of monitoring for something that if I was lucky connected 30% of the time. DO NOT WASTE YOUR TIME OR YOUR MONEY, THEY SHOULD BE SHUT DOWN AND SUED FOR STEALING MONEY. I hope this helps others to not make the same mistakes I did and get a real alarm system not this garbage.

When you start thinking of a security system, the first thing most people think is large corporations selling huge systems on long-term contracts with crazy monthly bills. I hated that idea and have been holding off for a while now, even through SimpliSafe's first hardware version. I've been watching for the day when there was a home wireless DIY system that I felt was comparable to the massive commercial systems on the market in security (protection). Bells and whistles aside, that's why you buy an alarm system right?

I installed SimpliSafe in an Airbnb I own. I got a call one night from the guests letting me know they were unable to turn off the alarm. I “disarmed” the alarm from the app. No luck. SimpliSafe called me and I said not to call the police. I was on the phone with their “support” run by a 3rd party company called COPS monitoring for an hour. They said they could not turn off the alarm remotely and that I would need to contact customer care, who was closed, but I was welcome to leave a voicemail. I’m throwing the system in the garbage today. What good is the system if you can’t have it remotely turned off outside of SimpliSafe’s customer care hours?!

After first installing about 4 years ago response and tech support was excellent, in the last 6 months no response from them on false alarms and same for tech support. Something has seriously changed with this company and has given me little to no confidence in this system. Seems they have followed the path of others like them and left the shop to fail. Wish I could get a refund. I feel that I have been ripped off! It's a shame Simplisafe. Your company sucks and you should fix it QUICK!

Purchased for vacation home. I have a building 45 feet away from the base where I installed the door sensors. The base unit will not pick it up no matter where I place it. I have had multiple (15-20) false alarms in 2 years. The keypad and base unit requires a new set of good batteries every 2 months. You must use rechargeable batteries in the base unit - they won't last long. If keypad batteries are dead and you can't enter the PIN the base unit alarm will go off when you trigger a sensor then you must put new batteries in the keypad. The range advertising is FALSE. This system has no real range. I say it's maybe ok for an apartment or very small home. Forget about using it with metal buildings or a steel walled home. Going to a CCTV DVR system with a backup battery system that will notify me via cellphone instantly. Simplisafe is a very low grade cheap alarm system. I hate having to change batteries all the time.

I’ve been dealing with this company for week and finally had to give up. They’ve sent me 3 base stations in a week and a half to try to resolve the issue with no luck. Everyone I talk to has a different story for why it’s not working. They’ll pick up a signal and then if I move the base station a foot to the left they lose it. I literally had to take the base station apart and change the computer chip on my own to try to resolve it and it didn’t work. They sent another one and the phone tech said it was sent to me and never programmed. This company in my mind makes terrible products and half the people I talked to were completely clueless. DO NOT USE THIS SECURITY COMPANY! Also, they send you a camera for free, but then when you install it the premium goes up $10/month! So ridiculous!

I ordered SimpliSafe to help secure my vacation home. I selected 2 day air but the package didn't ship. When I called to check on the status the agent discovered one of the items was on order but had just arrived so she released the order and told me it would be sent by overnight express. 24 hours later I still didn't have my system, when I called the agent told me there was a problem with the address label and that it went out today via overnight express.

I bought and installed my system before seeing these reviews and I have to say I had/have a top notch experience. I installed the system in April 2019 and have not had a problem yet. Everything works like it should and the system test all are in the green. I don't understand the low reviews but then everyone is different and I don't use the SimpliSafe cameras, I use a different brand. I wholeheartedly recommend this system - Fast easy setup, and any questions I had were promptly and professionally answered.

I had been a Simplisafe customer for a little over 4 years with no real issue. I was surprised when I wasn't given an upgraded base, instead given the choice to upgrade at full price or continue using the old one, but nonetheless, I kept with them. Recently, I had a false alarm and when the monitoring service called for my secret passcode, I slipped up and gave them the wrong one and they hung up. Fair enough. I called Simplisafe right back after logging into my account, relayed the correct code, and they went ahead and shut the alarm off. They informed me everything was fine, and asked if I needed anything else. I said no and we exchanged goodbyes. 40 minutes later the cops showed up.

Purchased, installed; started having difficulty less than a week. Check would be sent after several replacements, had more problems. Never could get a reliable service. Returned the system for a refund. Have been waiting more than a month for my money. Was told by operators check would be sent a couple of days. Still do not have my money. Consumers beware!!!! Dealing with a dangerous company. David **, Ga.

We had some issues troubleshooting why our video doorbell wouldn’t connect, so we called technical support. We were on hold for about 3 minutes before speaking with a live individual who walked us through the entire process. Despite the steps not working after about four steps, he offered to replace the item and it was shipped within the hour! We have never had that kind of support from any tech services and will most certainly stay with Simplisafe for their ease of setup and customer service.

Would not recommend SimpliSafe! Experienced multiple instances where alarms were triggered and no one contacted me or housemates about the alarm. When in contact with customer service, no one seems to be on the same page or know what they are doing. Not well organized! When there was a false alarm, protocol was not followed and I was issued a citation from the police department for a false alarm. They changed the dispatch phone number without giving appropriate notice to customers. Overall unsafe company, inconsistent and unpredictable. Not good for a security system. Discontinued and would not recommend.

I purchased SimpliSafe when my fiancé was being deployed overseas. Upon installation, we didn't activate the service until he left. Once activated, each time I could call the company, no one would answer. Since then, I have had multiple glitches with the system, the most recent scaring me more than ever. I was home and accidentally tripped the home alarm. I wasn't able to answer their phone call because I was in the shower, so I couldn't turn the alarm off either. 4 minutes later, it shut itself off. The company never called me back to see if I was okay. What if something was happening to me in my home? Isn't that the purpose of this system? When I emailed them, because I can't ever get them on the phone, they said they advised I see the product on eBay if I wasn't satisfied. I'm appalled.

Our children gave us SimpliSafe as a Christmas gift in 2018, we are very happy with our system. Our daughter has had SimpliSafe since 2015. She bought it when she bought her own home. There were a few minor bugs that were easily worked out with their very helpful staff. One morning the alarm went off at 4:45 am, I was away on business and my wife was alone. They called her as she was in a deep sleep and didn’t hear the alarm, the guy on the end was very sleuthing and reassuring. Talked to her until the police showed up (4 minutes). The police inspected the whole yard/house. What was discovered has, one half of the back kitchen door had dislodged, causing the alarm. I was very grateful and happy that both SimpliSafe and my local police responded to our alarm. We have had no problems with our SimpliSafe!!

System seems to fail each time I really need it... Away for extended period... Get different stories from different people at SimpliSafe. No one seems to know what they are doing. Would never purchase again. This is an actual customer. No funny business. I didn't add photo of invoice because I couldn't figure out how to do it.

A friend recommended SimpliSafe as he has the systems in two states 1300 miles apart. After looking at the reviews on other sites and ConsumerAffairs I went with his suggestions and bought the reconditioned system. It took a while to dismiss our other security company because of archaic unpublished rules about discontinue of service even though the contract was 4 years expired and various components had failed over the years. Regardless we got the box and it took a while to remove poorly installed competitors equipment. The new stuff was a snap to install and set up and my only question was promptly addressed by tech support.

I ordered a new system and after one week still did not receive it so I called SimpliSafe and they said the credit card did not go thru (but it did) and the order was on hold. The person said that she released it and will be shipped out that day and that I would get an email with tracking number. Two days later no email so I called and got Franco who was EXTREMELY RUDE. He said it was still on hold. I tried to explain to him my situation, he could have cared less, he went to the manager Bianca came back and told me to just cancel my order. There's nothing he can do...

SimpliSafe is affordable to buy with no long term contracts. You can even get cheaper options to start with by looking at their refurbished systems. This is what I did and got my system for half price. I have had it for 3 years now with no issues other than having to replace some batteries. Fast response when I test the system IE smoke detector. Easy to install and maintain. No wires to run.

Called Simplisafe today and spoke to Tye (wouldn't give last name) and was rude telling me that my service wasnt with them but when I read off my bank statement she said, "Oh yeah thats us" - they canceled my svc without telling me and did so for non-payment but the payments have always been on time due to being on auto pay. AVOID USING THIS COMPANY!

We purchased equipment from SimpliSafe based on reviews from tech magazines (probably the one they quote in their advertisement). We have had nothing but a lot of hassle with this company: lots of wasted time on the phone, supposed fixes such as replacement doorbell chime, replacement doorbell camera, etc. Although the camera is supposedly connected to the Wifi, I frequently get a notice that the camera was not in use when attempting to view a recording. This happens at least once a day, usually more often.

According to the SimpliSafe process flow chart on their site: if the alarm is tripped, a SimpliSafe rep will call your phone and ask if everything’s OK. You’ll have to provide a safe word, and if you can’t give it, the authorities will be on their way. However, this process was not followed at my home today (3/23/2019). My Niece opened an outer door early this morning, and after 30 seconds (I have a 30 sec delay) the alarm sounded. My wife turned off the alarm after about 20 seconds. There was no call from SimpliSafe to verify if all was well, and no notification to Police.

SimpliSafe offers more options than any other DIY security company. In one, low price, package I got door sensors, motion, 2 keypads, and even a camera! The downside is that I frequently get errors from the sensors. I feel SimpliSafe missed the mark on user experience. The app is extremely basic, and the setup process could be way better.

Upgraded my aging Simplisafe in 2018 to new generation system. Big mistake as many of the new system components have failed. Support response times are long and takes a day or longer to get a call back. Buyers beware.

Better than ADT, no monitoring contracts required! Put it in myself in minutes. Have motion sensors, door contacts, numeric pad, siren, yard sign. No tech knowledge needed. Love it, and the money saved!