SimpliSafe

**ZERO STARS** I bought a system 7 months ago and during set up none of the cameras worked. They apologized after hours of troubleshooting and said they would overnight me new cameras especially because we were going out of town. The camera never came, we waited 2 weeks for the camera to come because we called them AGAIN when we came back in town and the CSR said they forgot to send the replacement. So, we attempted to set up the cameras again with tech/CSR for hours on the phone and he said that he thinks they sent us an older camera by accident that doesn't work with our internet, He then suggested we DOWNGRADE our internet service quality to accommodate the old camera. I said I'd think about it because we have been with our service for 3 years. Also, why does your NEW equipment not work with today's internet speed?? STUPID!

Monitoring service is excellent. Customer service and order processing is awful! Placed an order on 5/27. On 5/28 I received ship notification and tracking number. As of 6/2 the item has not arrived at the USPS for shipment. I requested an online chat and 4 hours later still haven't been contacted. I called customer care they confirmed it was still in the warehouse pending shipment. Talked to customer care supervisor who had more excuses than solutions. She implied the memorial day holiday caused a delay. I'm sure it did, but that was 3 days ago. No reason why it sat for another 3 days. She actually suggested the post office hadn't picked it up yet. Mind you, the postal service and Simplisafe returned to work on Tuesday 5/31. I'm on the verge of changing to another service because of this level of service.

I was on a support call regarding not being able to see my timeline of activity. I was on this call for over an hour and 45 minutes only to be told that the plan I have been on basically does not have the feature to see my past activity and I would have to call every week to see if the system has been tested. For this loss of feature I get to pay an additional $3.00 a month. This has got to be the dumbest thing I have ever heard. I have systems at 2 locations. I am sorry I purchased the SimpliSafe products. Don’t take function away and expect the consumer to pay and not get any benefit..

I had been with SimpliSafe for 5.5 years. They upgraded their system 4 years ago because of of problems with their original system. They never informed me of the need to upgrade, but they were happy to take my monthly monitoring charge of $27.99. When I called to complain about that the system was not working for me, they wanted to sell me the "new & upgraded" system. After some further discussions, I asked to cancel my system, which they agreed to do. But they would not refund me the monthly monitoring charge of $27.99 which just deducted from my bank account yesterday. I expect better treatment of long-time customers.

I have had a Simplisafe alarm for about 6 years. Their equipment is functional and affordable priced but their actual contracting with a monitoring service here in L.A. is a complete disaster. I set off the alarm to see what would happen. No one called as I stared at my cell phone for 30 minutes. I then called their L.A. 'central station' To ask why they hadn't called they resorted to several obvious lies and far from cleverly done. They claimed they called- a lie. No record of any calls from them for that 30 minutes.

Let me first say the customer service has been one of the best experiences we have ever had. The people we spoke to and their product knowledge was always top notch. Our problems began were minimal. The key fob is designed poorly and as a result it has constantly activated accidentally. Sometimes without our knowing. I cant tell you how many times the dog jumps up and sets it off or I get into my vehicle and the button is pushed. But I can live with that.

I have been a customer with Simplisafe for 8 years. After a recent price increase to the subscription monitoring, I made the decision to cut the umbilical code, and begin self monitoring. I called customer service, requested cancelation, asked questions as to whether or not I would be able to use the mobile app, (i.e. gain access to my cameras and video doorbell, and change alarm states). I was informed that I could indeed still use the mobile app to interactively perform these actions.

I have been paying, and without security for going on five months. Let me say, the system is fine when it works, and if you know what you're doing, you may be golden! I do not know what I'm doing however. I admit, I'm no techy genius, and I was not advised I had to be one to get this system!! Every time I send an email, I just get an automated reply, thank you for your email, call our customer service number for assistance. The email doesn't say it, but you call customer service, which is what I do prior to sending the email, to either be told, "Tough fix it yourself," or they give you the run around, or I wait 20 minutes to have no one pick up at all!! It is very frustrating.

If you own a rental property do NOT get this system. You cannot update it unless someone is physically at your house, you need to reinstall the keypad... which I’ve had to do twice. It had taken over 6 hours of my time to troubleshoot with them, upgrades come out of nowhere so you can’t even plan around them. If your wifi goes out the system can short circuit. I specifically joined this consumer review page to warn everyone. There are better models out there!!!

I was getting a monthly bill for 22 months. But turns out they didn't know we weren't connected to their system. Only way to cancel is by phone and takes forever to talk to someone. I guess they hope you give up, so they can keep charging you for doing nothing.

Garbage. Out of three cameras, they all are constantly disconnecting. Unbelievably how something can be this bad! Pure crap, the only thing good about it is that it's easy to install set up...and I've only had it for a few months....junk!!!

I researched a lot of companies before settling on SimpliSafe. Ultimately, I'll say that I chose SimpliSafe because the price was right; I was shopping on a budget. The problem, of course, is that shopping on a budget means that you often get budget products. My cameras are constantly disconnecting from my system, to the point that I have every confidence that if there WERE some incident at my house, I would have no footage to provide authorities.

I have 5 cameras set up. I have used this system for 3 years. Sometimes I am away from home for several weeks at a time. Always will have 1-2 cameras go offline for no reason. Customer service does not know how to correct this. I don’t know how they get the high reviews they receive.

After a few weeks after we installed the system, I noticed the app was requiring me to login, out of the blue. Then I couldn't login on my PC. After confirming that my password and email were correct, still no joy. Called their tech support and was told "there is nothing I can do" by their tech. Once locked out, even the company techs cannot fix it, override it or change it at all. Excuse me?! SO now I cannot remotely protect my business and must wait 24 hours to try logging in again in the hopes their system allows my back into my own account. Helluva way to run a security company. Should have gone with ADT.

I built my system to include a base station, several door sensors, motion sensors and outdoor cameras. When the components arrived, they were extremely easy to set up and test. I did run into a couple minor equipment glitches which Simplisafe was quick to replace, no questions asked. I also spent a good deal of time on the phone with support staff resolving a wifi issue - which through systematic troubleshooting - we were able to resolve. I am 100% satisfied with the price/value, support received and APP. I love that I can remotely access my system and adjust settings all from my phone. Very happy I made this purchase - it has definitely improved my feelings of security.

We decided to go with SimpliSafe, so we can take the system with us when we move. First off they lied to you about how much it cost. They say it's only going to cost $499. In reality it cost over $1,000. They don't tell you that until you call them and you're on the phone with him for over an hour. Our cameras go off 24/7, no matter how much we troubleshoot there always seems to be an issue. There's nothing wrong with our Wi-Fi connection, everything is plugged up just fine. And somehow the system triggers a false alarm and the alarm goes off no one put the alarm on. So if I'm going outside to take out the garbage the alarm will go off for no reason. Mind you I have a baby who needs to sleep, and it's very frustrating! This is happened to me twice. Stay away from these people! It's a scam! I'm so upset that we are stuck in a contract with them!

I've had a really poor experience with SimpliSafe and would hate anyone else to spend the money like I did. You need to purchase the equipment, which was fine for me. However, the door lock didn't work. I connected with their team three times for a replacement, they assured me it would be sent, and it never did. It's now past the 60-day window, and I cannot get a refund.

I'll start by stating that SimpliSafe is not equipped to handle customer support requests. My emails continue to receive auto-responses and no agents have been able to assist me with anything. I needed an email support ticket to send in data (screenshots, scans, etc), but was unable to do so. This is concerning to me, should I experience any future issues, that I will be told to call and wait on hold on the phone. The lack of customer support is critical to the decision making process for a product and service like this.

I ordered a system in September. It was delivered by FedEx and left outside on a table by the deliverer despite easy access to at three covered areas. Rain came and soaked the system. Simplisafe, who chose the carrier, tried to blame me for Fedex's laziness. Another system was delivered that does not work, then another rain soaked system (Simplisafe loves Fedex), and system #4 was delivered to the wrong address by USPS and presumably lost according to Simplisafe. During a four month period there was no follow up or concern shown by Simplisafe. Still have no workable system and they simply don't care. Never, and I repeat never, do business with this company. The level of incompetence and poor customer service is beyond belief.

With the plan that I’m on, It seems that the video recordings will delete after 30 days but the timeline will stay forever, who needs to keep messages like doorbell rang, motion detected, or system activated, or system off?? But if you can’t delete this timeline, it just keeps using memory on your devices for no real reason. I’ve contacted SimpliSafe’s techs several times about this problem and after more than a year all I get is a response of they're looking into this issue. Don’t you think that after a year they would be able to link the timeline and recordings to delete together when they're not important enough to keep, And if you have the 2 camera recording timeline, the recordings and events stay on your device as long as you use this plan.

Been with them since about 2014. Equipment - when you can get what you want/need - is great. But their service/customer service is terrible. One, unless your situation fits into a "can" that SimpliSafe has already constructed (often in form of very useless FAQs) - or if you do NOT KNOW enough to go that route - they are useless. Their e-mail responses make it absolutely obvious that they do not EVEN READ your communications to them; and EVERY RESPONSE is actually an attempt to sell you a new system or a rather expensive add-on/ accessory that you did not even mention, and is NOT EVEN RELATED to your concern. Do NOT try to re-ask.... You WILL GET THE EXACT SAME (CANNED) non-relevant response.... The intention of which is to Sell-Sell-Sell. And for whatever reasons, they will INSIST upon you calling - and the number they give is NOT actual Customer Service, but rather a sales office.

I've been using the Simplisafe system for 5+ years, never had a problem until the last week or so. I am now not getting any notifications from Simplisafe... no doorbell or camera notifications, no system m notifications... just nothing. When I tried to access my Simplisafe account, I could not complete the login. I get to the verify page, where the Simplisafe system sends a notification with a unique access code, but I don't get a notification. There is an option to have the code sent via a computer generated phone call. I tried that, did not get a call. There is an option to use the unique number assigned when the system was first activated... I have no idea what that is.

My situation is hopefully not typical, but my experience for the past 4 years has been TERRIBLE. I've been a customer since 2014 and at first it was a good experience. But I met a man 4 years ago who has been hacking me, stalking me, and breaking into my home. I moved approximately 800 miles away to get away from him, and I think he followed me here. This man was able to change all the info on my account - even my email address. When I called the company, I was able to speak with a supervisor who told me he could see the hacking and that he would help me, telling me that he would contact me the next day. He didn't call me back as promised and when I finally reached him again, he claimed he couldn't do anything to help me; that my account hadn't been hacked.

We are long time SimpliSafe customers. We have 2 homes protected by SimpliSafe, and have been advocates for SimpliSafe to our friends, family members and acquaintances. Yet today we learned they finally have the long awaited outdoor camera, so we went online to order 2 - one for the back of the house, and the second for the front of our house. To our surprise, we were unable to order unless we bought a full system. Huh? So we called Customer Service, and were told, (1) "You cannot order online unless you are a new customer, but you can call us to order. But (2) I can sell 2 to new customers, but only 1 to existing customers." Again, huh? You ignore existing customers and use the cameras to grow your customer base?

I have had SimpliSafe alarms at my home and legal office for several years and had no problems....however, upon moving to a new location, I have had nothing but problems and basically, all they want to do is sell me a new system! Employees are rude and if you question you and you do not respond as they desire, they hang up on you. Repeated calls to no avail. They literally refuse to help us! During our conversations, I receive e-mail from them saying our monitoring system is turned off, etc. They deny any such actions. Their ratings are going down and that is a good thing. Beware and check other companies that you can depend on and will appreciate you as a customer and a person.

The alarm system is very user-friendly. The monitoring is very effective, staff is very professional and responsive. Overall, using the in home equipment is quite easy and verbal notifications are flawless. System notifies when battery changes are needed. Highly recommended home alarm system!

I am from Canada so had to find a friend in the States who would let me charge the system to her card and have it delivered to her, and then she would get it to me because SimpliSafe doesn't ship to Canada, nor does it accept cards outside of the USA. All good? No. I bought the system, paid with her card, received the invoice by email. Four days later Simplisafe sent me an email with an invoice for $118 more. I called. A supervisor was supposed to call me back. They didn't. I called again. The agent refund the $118 and apologized. 8 days later, they again billed me $118, and they couldn't explain why. Even though I hadn't authorized these 2 charges. I cancelled the order, had to explain to my friend that she would have 6 charges and credits on her card, and to be sure that they were there and accounted for.

Easy to set up, very reliable even in rural areas. Battery backup, internet out, no problem, you're still connected by your cell network. Easy to manage as well. I have had the police in my driveway 2 minutes after accidentally entering the wrong code. I have been notified at work as well when there was an alert. This is a system I highly recommend using SimpliSafe.

I started using Simplisafe when my sister noticed a "peeping tom." It was easy to set up and worked well at first. I moved it to my new house that same year. 5 months ago our camera lost connection. They sent me a new one and that wouldn't connect. The same thing happened with my 2 keypads, smart lock, and base station. Nothing works. No one can get my system to connect.

I've been a SimpliSafe customer for roughly a year, and customer support has fallen through the floor. I have a malfunctioning system and have spent more than 3 hours over the course of a day on hold waiting to speak with someone. It doesn't matter how good the product is if no one is able to support you when there's an issue.

Simpli-Safe has poor customer service, reps who are not trained properly and long hold times. They use a third party to do their installations so you are caught between two companies when something is not working, neither of which will take responsibility. I would recommend you run for the hills before considering using them. If I can dissuade even one customer from not buying the system, I will be glad I wrote this review.

Don't expect this company to be there when you need them. If you are having an issue expect to wait on hold for a minimum of 30 minutes, usually an hour or more. After having the app on my phone for YEARS, the one day I was out and tried to set my system remotely and I got an error message that the app was no longer installed on my phone. It WAS installed on my phone. Apparently a "glitch" in their system. Not something you want to happen when you are not at home and trying to turn on your system remotely. TOTALLY UNRELIABLE COMPANY

***BUYER BEWARE!!!! REPEATED FRAUDULENT CHARGES WITH NO SERVICE!*** The system is useless and ineffective. So I notified the company in writing and by phone call to permanently CANCEL and DELETE my account from their system. They did so initially and I was not billed for many months. Suddenly I noticed they had been fraudulently debiting my account again for the past several months with no warning and zero permission or authorization! I called to get to the bottom of why, and they indicated that someone had merely plugged the base station in and thus they started the charges up again! I had painters doing work on my house who must have plugged it in unbeknownst to me because they thought it was supposed to be on! I never, in any way, authorized them to restart my account after CLEARLY CANCELLING IT and I never USED the equipment/system after cancellation!

Wait times for customer service 30+ minutes at a minimum. Tried to cancel account for four months with no success until I threatened to file with BBB. They will not answer correspondence. Will continue to charge CC cards after attempts to cancel. Customer for over 3 years and this business gone from good to bad quick. If they can't handle customer service calls, they can't handle monitoring.

Before moving from the state of GA to a different state in June 2021, my husband and I called and emailed SimplySafe multiple times to cancel the monthly Interactive Monitoring service ($24.99 fee). 1-888-910-1215, which was advised from an automated email response. I finally was able to talk to two representatives at SimplySafe today (August 28, 2021) to cancel the service and get my refund that I did not get any services for. Very surprisingly, the third representative, the manager at the company, Steven (he refused to identify his last name) was extremely unprofessional and talking over the customer (me) many times during the short phone call, and at the end, he hung up on me (the call ended by him August 28, 2021 at 10:48 PDT). I never had this kind of experience with anyone in my life, especially with any service industry. My husband and I will not use the service again nor recommend it to anyone.

Cheaper maybe - lousy customer support! For home visits w/ trouble shooting, they’ll send you to Hellotech. Hellotech will tell you they only install, and send you back to Simplisafe. Never again. A joke!

The service worked as expected until I wanted to cancel the monitoring service. Then my positive impression of the company changed to a totally negative one. Cancelling was a nightmare. Dismissive agents, one hung up, finally got a good agent after 1 1/2 hours.

I have no idea how their service is since I won’t do business with a company that not only refuses to remove me from their mailing list but completely ignores all requests to be removed. The problem started when I received their solicitation. No real big problem until I tried to delete it. It just wouldn’t delete. The only way to get it off my computer was to write a review telling why I didn’t want it. I did that requesting removal from any future mailings. I have to admit that it did disappear for about 5 minutes then it was resent. That happened 6 times so far. They have simply ignored all attempts to get them to stop. If you try to access reviews on this company most every review is very obviously just an advertisement from the company itself. Why would I ever spend my money with any company that will treat people that way while they are trying to get you to buy their product at the same time.

We purchased our 1st Simplisafe system while living in IL ten years ago. We owned a large home so our system cost about $500 upfront. We had been using Vivant @ $149 a month. It paid for it self in less than a year. Monitoring is all of $15 a month. About 7 years ago we moved to TN. We left the system there and used it as a selling point.

I have been with Simplisafe for 4 years and over the last four years the company has gone down hill. The phone wait time to speak to someone in Customer Service is at least one hour, up to three hours. They've made it impossible to deal with billing issues from your online account. I was recently double billed by them and was unable to contact them. I've gone so far as to dispute the charges and cancel the credit card so they will stop billing me for a cancelled service.

I purchased the SimpliSafe system, installed it and didn't think their functions were equal to the existing system I already had. I returned the system within the 60 day time frame but never received a refund. Some time had went by before I realized the refund was never processed so I called customer service. I was told, "Yes. We see you returned the entire system so we will go ahead and process your refund in 7-10 business days." Well after about 4 tries and several months I was told the system was not returned within the 60 day time frame and they would still issue a refund but would send a check in 5-8 weeks.

SimpliSafe customer service is horrible. It took me several calls and stayed on hold for 35-40 minutes to close my account. The equipment is just ok. I would lose camera connection often and the cameras were very loud when operating. Very cheap product with zero customer service response time. I do not recommend using them.

I did my research and decided to go with a SimpliSafe system. I went on their website and “built” a package that would meet my needs. (Over $350, with discount.) There was, and still is a pop-up on their site that promises a SimpliSafe Camera for free if you purchase a complete system. It does not say it has to be a pre-bundled system or that the offer was not valid with any other coupons or offers. In the process of submitting my order I am advised that I can get a 40% discount if I order today. Sounded great as everything is grossly overpriced anyway. I order. A few days later the package arrives without the promised free camera.

Recommended by a friend and yes while easy to install & use, FORGET about Customer Service. Billing will most likely be a problem based on other reviews I should have looked at before purchasing. Now I need to return a rather expensive item ($169 + tax) which online appeared to be a simple thing. Instead have spent over an hour on hold between 2 calls, presently on call # 3 and guess what, on hold again. Hold music is about as soothing as nails on a chalkboard, so of course I'm assuming most people hang up, as I did 45 minutes into last attempt. No reply to multiple emails, no stores & no other options online to resolve issues myself. Do I feel like a sucker or what?!!! Save yourself...

My son is a police officer in town and had suggested that I get an alarm system for my home. I purchased 2 sets of alarm systems from Simplisafe, one for my mom's home and one for my own home. 5 out of the 6 alarms for windows and motion sensors arrived with dead batteries for both homes. To talk to customer service the average waiting time is 45 minutes to 1:30 hours any day of the week at any time of day. Was never able to wait for that long to ask for additional batteries, we had to buy our own and that was a considerable unexpected expense.

I paid over 360 dollars for a Simpli Safe system I chose, with the help of a rep on the phone. A box arrived at my property and while I was away...squatters set up the system. I evicted them and found that I can not use the simpli safe system because they put it under their password and email. I do not know where the squatters are and I am not in touch with them. The simpli safe rep let me know that there is nothing I can do but toss out the system, even though I paid for it...once someone else sets it up...it is no longer mine to use. A complete loss and waste of money for me.

I have had several reasons to call Simplisafe, each time there has been a 40+ minute wait to speak with a customer sales representative. Thankfully I haven't had immediate security concerns. Their products aren't much better than their customer service. The sensors and control pad come with flimsy adhesive that means the sensors fall off the wall. Awful all around.

Called to solve an issue they had processing my credit card, after 2 hours and 15 minutes waiting on the phone I got charged $100 extra! It could not have been worse. At this time I called again to get the refund and I have been and hour waiting already.

I had the worst experience with Simplisafe. Set up my system only to be alerted in the middle of the night that my front door had opened (a terrifying phone message to receive). Turns out, the system doesn't work with steel doors and the magnets cause the alarm to activate. I called and oh yes, this is a known problem. Just return your system for a full refund. It's been over a month, FOUR phone calls to customer service reps, and still no refund. In fact, I was charged another month of monitoring service today. Each rep promises to handle the issue and after over an hour on the phone each time, it never gets resolved. Really regretting even getting this system in the first place.

SimpliSafe is an easy to setup home security option. We've always had great interactions with their customer service and the system works flawlessly. The system is easily customizable both in actual devices as well as settings for those devices. The ability to set additional passwords for relatives or neighbors is very handy. The smartphone app is great for keeping track of your systems status as well as being able to arm/disarm and change settings on the fly.

I used SimpliSafe for 10 years, SUCCESSFULLY. 0 complaints. Recently a keyboard failed. Called support, would not replace keyboard, sent a communication part instead. My system was so old, the part would not fit. Called support, the same wrong part was sent. Called support, a new base station was sent. Keyboard still broken. SimpliSafe seemed zero capable of helping. Each support rep was professional, nice, but missing some info.

Easy to set up and install. Reasonable pricing for components. Great help in creating necessary components just for the home. Company service in answering questions was specific and to the point, offering only the components necessary to monitor the home. They also recommended components that I didn't think about, sump pump water detector.

Our family has found SimpliSafe to be reliable, affordable and a plus was; it was a breeze to install! No high pressure sales pitches whatsoever... You pick and choose what you feel would be best for your family. Our alarm has gone off a few times and they call within a few seconds to find out what is going on and if we're ok or need police, etc. We wouldn't hesitate to recommend.

The system was easy to install and the batteries on the window monitors last a really long time. I've only had to change out two batteries in 3 years. The monitor has been great also, except for minor outages to the monitoring station all has been good. I am really happy with this service.

We changed to Simplisafe when we moved into our new home. It has been easy to change the configuration ourselves - add new devices, move devices and so on. The contact desk has been very helpful with both changes as well as when we accidentally set off the panic button.

Affordable, reliable, easy to set up. Especially like the away feature that allows the dogs to stay home with no false alarms. All contact with the service department have been very positive, from alarm response to general questions. The camera has a great picture.

Simpli Safe is simple to install and easy to use. We have installed the system in my daughter's college apartment and moved it each year when she has changed apartments. I would recommend Simpli Safe especially if you are someone who is renting and moves often. It also saves having an alarm company come out and install a system or try to update a system that is already in place because you have the ability to install it yourself.

Very flexible system and easy to install as a DIY project. Many device options make it easy to customize to perfectly fit individual needs. Highly recommended as a first choice when it comes protecting your home and those you love.

Two weeks ago I ordered a security system. Two days ago I tried to set it up but the base station wouldn't register. A call to customer service revealed that I had been sent a base station that was so old it was defunct and not usable. I was promised a replacement base station by today but now I get an email telling me it'll be 5 to 7 days. And.... they want the defunct base station back so I have to now stand in line at a post office after wasting my time the other day and not having a system when I move into my new place. Hmmmm don't think so! Do better SimpliSafe.

Please consider adding a service to Uninstall equipment when people move in case they do not want to climb on the roof to remove cameras or know how to switch out electric doorbells. Perhaps expand contract with HelloTech who does the installations.

When purchasing they were very friendly and answered all of my questions. When asked if they did installations they said yes and told me they use a company called Hello Tech. I asked them if Hello Tech had technicians in my area and was told they did. I was given an email address to contact them, which I did, it took a week to get an answer and in that week I received 3 emails telling me my installment had been cancelled. I then call SimpliSafe who told me there was no reason why HelloTech could not give me a date and do the install.

I had a issues with my door lock in December 2020 and call SimpliSafe for advice. The techncian was able to walk me through the process and manage to rectify. Simplisafe was good enough to give me a credit for my troubles. In February 2021 I received two email advised me that the credit card on file could not not be processed and I need to edit and update card information. I call customer service and was told they will update and apologized for the inconvenience and gave me another month credit and will not have any further issues.

I installed our system 1 week ago. Install went well, no issues. I have not installed the camera as I haven't had the time yet to configure/play with the set up. Problems started 2 days ago. When the system is armed, the keypad started going through this cycle of lighting up brightly for about 30 seconds, dimming for about 30 seconds, then going out. This would repeat every 10 minutes or so. Very annoying as the keypad is right outside our bedroom door. Called tech support, got through right away, but the girl was clueless - personable, friendly, but clueless.

Every time I called to get service repairs I was asked if I wanted to add the $14.99/month service. I always said no - don't need it, don't have any use for it and since the smoke alarm doesn't work and they can't fix it - I don't trust their service. They have been charging me for it anyway and won't return any of the bogus charges.

I purchased a SimpliSafe for my daughters house several months ago. It was an easy set up, but months later the sensors and one of the key pads keep falling off the windows and doors. One of the keypads falls off the walls. My daughter called Simplisafe safe and they told her there is nothing they could do. Customer service is terrible. You can use the system as a paper weight when you have a problem because customer service will not help.

So far, I have no complaints. It's been working fine and was easy to set up. You may need to be a little bit skilled in setting things up but it's really not a big deal. I like that you can add options as you need them.

The SimpliSafe system is a great system that is easy to set up. I love that it only took me a few hours to have my entire house secured. The app is easy to use and the customer service team is good. I have the smart lock and it works great. I look forward to adding the doorbell.

Good alarm system, a little challenging to get all the sensors to connect, much better than having to deal with the big alarm companies and no contract. I have the original system and I think the latest has made much improvements.

There's no installation cost, the installation is very easy and no damage to walls and doors with installation. Monitoring service has a quick response to alarms. When there is an upgrade the company sends needed equipment at no cost and will talk you through installing upgraded equipment. They were very patient and helpful.

Simple, easy to install, and works fine. Nice to not have to deal with contractors who aren't very helpful. I have used ADT, Xfinity and Ring in the past. I still like the Ring system, but I'm not happy that the company was purchased by Amazon.

I’ve had them for many years. The system is easy to install yourself, the people are wonderful, very helpful and they work with you to figure out any problems you may have. Customer service is alive and well with Simpli Safe!

I have had this system for almost 5 years. Today I went out for a walk, turned on the alarm and left. When I got back 45 minutes later a policeman was parked in my driveway because the alarm had gone off in my absence. He had checked all the doors and they were indeed closed. The screen on the device said that 2 of my doors had been opened. I live in the country on a farm, well guarded by 2 loud dogs. Knowing no one had entered my house - I have 2 loud dogs - I called SimpliSafe and they admitted that the sensors had gone off line and triggered the alarm. However -- they will not notify the authorities at the False Alarm agency to tell them this. I will have to pay $300 for the police visit! There was no way to know the sensors were off line until they went off in my absence. The "supervisor" on the line was disagreeable and unhelpful. I will be looking for a more reliable system.

Such a great product. So easy to install and a cost effective way to get some peace of mind. If you want an inexpensive alternative to provide you and your family quality security, get SimpliSafe today.

The system is almost perfect. It was easy to set up and install ourselves and the monthly subscription is totally affordable. The only reason I say “almost” is because the app is too often lagging. One example, when someone rings your doorbell it can too often take a minute or more to load the live video. When someone is at your door most likely you want to see who it is right away.

I have used Simplisafe for 8 plus years on 3 different addresses. They are priced fairly, the system was easy to install, their customer service is friendly and knowledgeable, and the system has been reliable with excellent response times when the system alarmed.

This system is so easy to install. Monitoring is a minimal cost, and the system itself was so affordable (under $300 for my needs). Even my homeowners insurance company states that customers rave about it.

I love Simplisafe. It is very reliable and easy to operate for a senior citizen that I am. It was very easy to install and did not take much time to do so. I would recommend this system to everyone.

I was impressed with how easy it was to install. My husband installed it within a couple of hours. I don't think he even Google it. We bought in a package deal off Amazon Prime. I would recommend this for anyone.

The peace of mind that comes with a truly convenient and reliable home security is well worth the investment it may require. Simplisafe offers reliability and a low cost so I was able to purchase twice as many cameras with my budget. It was very very easy to set up and it’s even easier to use everyday.

This security system was very easy to setup and monitor, it took less than 30 minutes. You have the option of upgrading to live monitoring if you so choose to pay the additional fee. The 24 hour battery back up is reassuring in the event of a power outage or intruder cuts power to the house. Setup and monitoring on my iphone is easy. Great product, would recommend.

It's a simple system that was easy to install. A camera is included and works the same way as other systems that have visuals. It was fairly inexpensive. The representative who answered our call when we had an issue was professional and friendly.

I have had several other home security systems for which these companies increase their prices every year. Something I could not afford anymore. This system is great. If there is any problem with the security system they call me or send an email. I appreciate that and it doesn't cost an arm and a leg to feel safe in your own home.

I have not bought anything yet but I am going to but just right now I do not have the funds at moment. I have looked at a lot of products and I found out that SimpliSafe would be the better bargain for my family.

System is really Easy to install and use. It Comes totally packaged for use. A real helpdesk walks you through the installation if you have a problem. Technicians are Available at all hours. In comparison to pricey systems, it's a winner!

Incredible easy to install and very intuitive and organic in function. We returned the motion detectors, since believe the cameras, glass break sensors and door alarms are plenty. Love to hear the “ding” every time a door is opened.

I bought a whole Simplisafe system with multiple sensor and alarms about three years ago. I've had my house monitored for $15 a month and the service was great. $15 monitoring is half the cost of all the other alarm monitoring services cost. Recently, Simplisafe contacted me and offered a free upgrade to their newest alarm system. They shipped me all of the newest components of my system and asked me to ship them my old system. So, after I installed the new system, I shipped them my old system. I am very happy with Simplisafe. I would highly recommend.

We like the system as it is easy to use, but the alarm isn’t as loud as we would like. One time we set it off accidentally and we did not receive a call from headquarters. So the price is great, the equipment is easy to install and if it were a little beefier it would get a 5.

It isn't as easy as they claim to hook things up. Once you do get everything hooked up, then the components don't stay connected to each other and it drops the internet connection even it if is right by the modem.

System is easy to install and operate. Service and system components are reliable. Could take a lot of abuse. Price is very affordable. This is why I am using it for 7 years. Used in 2 houses, in 2 states. New version of this system even better.

My husband installed this and it took him a few hours to do our townhouse. We are happy with the way it works, it is quiet enough when it goes on and doesn't have an annoying chime, when opening the door.

Bought a system and had it delivered, setup was easy enough and it worked for a little more than a day before the keypad and base unit failed. Spent hours and many phone calls to troubleshoot it and they agreed to send out a new unit. Same deal with the new unit, worked for several days and I had confidence it was resolved until it stopped working, yet failed to inform me it wasn't working. It was only after arming and coming back in and exiting without disarming that I realized the system wasn't alarming as it should. The final call was to SimpliSafe today to tell them to cancel the service that never worked, they refunded me $75 of my monitoring fees but I'm stuck with $300 with of SimpliSafe equipment that to be honest is SimpliGarbage. No refunds of equipment are available, seems like a bit of a scam. I would probably stay away from them and go with a more traditional, established alarm company in the future.

The system is easy to set up and use. There are many ways alarms can be configured to adapt to each household’s needs. I particularly appreciate getting text messages that let me see who has come to my front door via the doorbell camera.

The system is very easy to install and gives you total and complete control of every aspect of the alarm system. For example, when the alarm is set on you can allow 30 or 45 seconds to put in the code for a door opening but have it go off instantly for a window or door that you don't normally use. You can have motion sensors active to alert you even when the alarm is off to be notified if someone enters your bedroom while you are away. It is all controlled with a smart phone and can be armed/disarmed remotely and cameras viewed as well. It is a very good system and the cost is very low with NO long term contracts. The ONLY setback is that you need to buy all the equipment upfront and it can cost between $300 and $500 depending on what all you desire.

I was very displeased to find out that unless you purchase their company monitoring, the customer has no control or access to the system they bought when you are outside of the home. I have a camera with my system and I cannot view when someone activates it from the phone app. I cannot even use the phone app if I am not paying for the monitoring. This makes it a complete RIPOFF. Sure, if you are home and set the alarm for HOME you'll hear if someone opens and enters your home. When AWAY an alarm will sound if someone enters the home and doesn't input the code, but you cannot get notified in your app because the exact same system doesn't broadcast to the app UNLESS YOU PAY FOR MONITORING. VERY DISSATISFIED.

I was bombarded with emails every day - every single day - about buying SimpliSafe. So, we bought a package with 3 cameras which we did not realize were indoor only, a carbon monoxide detector, and front door alarm, all for about $500. Had my brother install it, since he loves tech stuff and gadgets, and the cameras are okay. If I am home, the app on my phone constantly goes off, alerting me that there is activity in the rooms where the cameras are set up. But when I left for vacation, out of 4 days, I got notified once of activity - I have 2 cats that set off the cameras frequently and my parents came over to check on them while we were gone, and the cameras picked up nothing. So for alerts, the cameras are useless, except to check in with them to see live video of your house I guess.

The wireless Simplisafe system is easy to install, reliable, versatile, and very competitively priced. My wife has never felt safer. The only caveat is the adhesive mounting pads, which are unreliable in my experience. I recommend using their mounting screw option.

Went with 2 entrances for pads, sensors on all doors, one would not always work properly so replaced, movement sensors even though my dogs are small. Had to turn sensors upside down panic button and base station. Setting base station up for wireless had to have replaced as couldn’t find cell signal so set up for other cell signal. Since then no problems. Took less than 30 minutes to set up.

Updated on 05/10/2021: There is no resolution, just got off the phone with them and they say they support LG phones from 3 up and that is a lie. They removed the older apps for the cell phone on the doorbell so can't use on the 3 LG. You have to have the newest version of the LG so the doorbell app works unless your phone still has the OLD app on it and they told me to delete it and go get the new one. And yes and the app had been working yesterday until it had an issue yesterday and the rep told me to delete it and go reup it off Play Store. And when he had me do that the new app would NOT WORK on my phone anymore because they removed that app when they upgraded the Simplisafe app for the doorbell to the newer phones after he had told me the doorbell works on all LG phones back to the 3 thru 7.

The worst experience. My alarm went off early in the morning (their sensor fell off the window and triggered the alarm). They called me and as I was home and knew that there wasn’t a problem, told them not to send dispatch. An hour and a half later, the police showed up. I got a bill for $235 which I now have to pay. They refuse to accept any responsibility.

Our family used $14.99 for few years and SimpliSafe has commercial on every place for this price now but increased few bucks without any notice recently! I called the bill department and said FL started to charge a fee for this, so added that on our bill. I asked this bill department person to send me the FL fee document to me and she hold me there. I need to work so I asked her to send that document to my email but nothing was send to my email after few weeks by far. They should take off the fake commercial of $14.99 if they tried to add fee or unclear fee on customers!

I originally was very excited about SimpliSafe. My base station, keypad, sensors, and interior camera were working great originally. However, problems started once I installed a Video Doorbell. The first doorbell that I received was defective, but once I reached out to customer service they were great about getting me a replacement immediately. I installed the new doorbell camera, and the issues got worse. The camera is working great, but ever since installing the new camera my app and online account do not work properly.

After 2 hours to install/4 LONG talks with the Customer Service Reps (one was over 93 minutes and nothing was resolved because the Rep did not know what she was doing) / being double/over charged.. I now have been disarmed (not me) AND Simpli wants me to call again! Lots of "lip" service. Don't waste your money!

Seem to be having many issues since we were required by SimpliSafe to install the new card in the base station. My doorbell and interior camera drops several times and video playback from doorbell not available. Keeps saying no WiFi connection although all my other devices are connected with strong signal. Last 2 weeks camera keeps clicking. Base station is 10 feet from my router, indoor camera 15 feet from base station and doorbell 35 feet from base station.

When I called them to notify them of the extra charges, they denied the charges. I insisted and they asked me to cancel them with my bank. My bank did cancel them only to charge again when the company refused to credit my money. After several calls to the company, they refused to talk to me. I send them my bank’s certified summary of the charges. To this date I have not received a call or a letter addressing this issue. I don’t have any complaints regarding their service in the 6-7 years I had it.

Sorry customer service after they get your credit card number and bill you. Slow shipping and saying that it will be at least 45 days or more before they will refund my money. SCAM SCAM. BEWARE. Not a honest company to deal with.

Quick story/history: we (mostly for her) bought a new-to-us house in a different ("okay") part of town. I primarily live and work 150 miles away from this property for about 1/2 of each week. Prior to moving in, my GF insisted on having the place heavily worked over, new paint, carpets, etc. Her father came in and despite my objection, hired people without a background or pedigree to work on the place (CL...). Me: "The money and time you save is not worth what they could eventually steal from you... they're going to know that you're living there alone and come back when you're not there..."

I purchased the SimpliSafe Original Security System in April 2017. I was very happy with SimpliSafe's customer service, low monitoring pricing and no contract. However in late August 2020 I started getting the message on my keypad that there was "No link to Dispatcher". When looking at my SimpliSafe service online it showed that most of my devices were malfunctioning or offline. Like many I have spent several hours on the phone with SimpliSafe's Technical service. The bottomline is that SimpliSafe has upgraded their system and did not make the system backward compatible to the Original system.

I just experienced my second base station failure on 8/24 and have received three different promises that a unit is shipping from 3 cust service reps. I have requested a supervisor call back and nothing for 5 days. I have told them I am going to another firm if they cannot replace my system with a working unit but all they do is transfer me around to different techs and reps. Never a conversation with a supervisor! Stay away from this company. I wonder if they are long for this world as a company!

On August 30th my base station continually was alarming and disarming itself all of a sudden and wouldn’t stop. I called technical support and after some time they concluded that the base station was bad. They said they would overnight me a new base station as well as a new keypad as they no longer offer the black option. The tech person said that I might not get it until Tuesday as it was later in the day on Sunday, I said OK, and we made sure just in case we would be home until Tuesday September 1st. Nothing ever came. Called back Tuesday August 31st. Spoke with tech support a lady named Andy, she said, "We are very sorry," and, "this will be sent out overnight," and I should have it the next day.

Purchased a SimpliSafe system, for my son & wife. It never showed, even though they sent an email saying it shipped. Called SimpliSafe and advised it was not received. They responded saying they didn't have one of the items so cancelled the order (no one called or emailed to advised they did so) and also said my cc was credited. So, reordered the entire system with same components. When they tallied the price it was slightly less but they chalked that up to an item being "on sale." They did ship that order and it was received.

I bought two of these systems. Due to covid I wasn't able to get them installed within the return period. Once I was able to get them installed the camera will never work. Why pay $15/month for monitoring for a system where the camera doesn't work. I spent 5 days with their tech support only to find out that the app to download the QR code doesn't work on iPhone. Tech support is terrible. Hours waiting on hold. They don't know how to fix the problem and have you repeating stupid steps that don't work. @ $7/hour they owe me $5000.00. You can get much better systems that actually work for cheaper and the monthly monitoring charge is cheaper.

We've had Simplisafe for about a month now. We have an outdoor camera that we set to high sensitivity and it picks up everything. The street we live on is a tad busy so it goes off pretty often. My husband parks his truck on the street in front of the camera. The whole reason we even got this camera was to catch anyone messing with his truck. Last night, the camera goes off at 2:35am because a car drove by. The camera goes off again at 2:50am because another car drove by, but this time, his truck is gone! Someone managed to steal his truck and be completely undetected by the camera in that timeframe. Thanks for nothing Simplisafe. Thanks for not working when we needed you most.

DO NOT BUY THIS SYSTEM!!!! This is by far one of the worst products I have ever purchased in my entire adult life. With some technical assistance, I got everything set up. Then it was all downhill from there. I started having false alarms go off, REPEATEDLY. My base stand went on the blink. I spent quite a while on the phone with a tech trying to remove the bottom to reset it because apparently it was malfunctioning. Finally, after having no success, they agreed to replace it with a new one. The new one arrived. I had a tech help me set it up over the phone because I couldn’t get the old one to stop going off and triggering the alarm. It wouldn’t disconnect. So now I had 2 base stands trying to talk to the system and the old one was causing the alarm to go off. At this point, I am so paranoid about the system going off that I started leaving it off when I left home. Finally got it resolved only to find out the camera wasn’t working.

I ordered a SimpliSafe system because of the assurance of available tech to install in rural location. This is an untrue statement. Their "partner" Hello Tech has no one. All of system will be returned. Suggest verifying tech availability prior to ordering in. You can't do it yourself,

When I bought Simplisafe, I was happy enough and it worked. Then the camera stopped working. I called and they sent me a replacement camera. That did not work out of the box. I called and they sent me another replacement camera. That did not work out of the box. Each time I called to speak with Technical support and the agent can only send me another camera. I couldn’t get a supervisor. When promised and I cancelled a meeting to make the appointment, they never called. The next day another agent called me and said they could only send me another camera. They have horrible customer service and do not care about your experience. If it works, no problems but I would not recommend SimpliSafe.

I never thought I’d get robbed by a home security company... It’s been weeks since I returned my order and I’ve yet to receive a refund. I decided to return the product after reading a number of critical reviews on their cameras. I put their return label on the unopened box and sent it back to them. After multiple attempts to contact customer support to get an ETA on the refund, they finally wrote back with an evasive answer. I ended up needing to get American Express involved... I’d advise anyone looking at SimpliSafe to reconsider.

I purchased the essentials kit and never received a confirmation email or any information. After my purchase I was prompted to set up an account with email and login on the website, but when I tried to login to see the status of my order it doesn't recognize my email. It says it has to send a confirmation email, but when I get the email it disappears before I can open it to confirm my email. So I'm $300 down with absolutely nothing to show for it. Customer service puts you on hold with no answer. Tomorrow I will dispute the charge with my bank to at least get my money back.

I contacted them about how to set the system to stop the flashing light and also to be able to use it without monitoring. If you are looking after someone with dementia or Alzheimer's you know that the person may open the door and set alarm off. I never received an answer. It's like when they found out I didn't want the monitoring, they just didn't bother to help me. I have since seen other reviews complaining about the lack of customer service - wish we had seen them before.

Unfortunately, I have not experience the product. But the customer service is horrible. I am a new customer. I have ordered everything online totalling $800.00. I called in asking about when my product was supposed to arrive. I found out that my purchase is under fraudulent review. They cannot figure out why the billing address was different from the shipping address. I tried to explain to them that I live in a rural area and that the United Post office do not deliver to the house. So all mail goes to the P.O. Box. He did not seem to understand that. He said that they are going to cancel my order in 48 hours. But then why did they already took $800 out of my bank account?

I bought two systems about 2 years ago. I flip houses for a living and put these in the homes when we install the new appliances. I have not been able in the past 10 months to get my systems to work properly and connect to the monitoring service.

This is the worst customer service I’ve ever experienced. DO NOT WASTE YOUR MONEY ON THESE CLOWNS. They will not help you and they will not call you back. Go anywhere but SimpliSafe. You have been warned!

Been calling their customer service for refund since I returned the system within 60 days of purchase. This is month 3 since I asked for refund and they keep delaying and giving random excuses. Called April 29 and they said that they will send a refund check and was told it will arrive May 18. It is May 26 today and called to ask where my refund was and their reply was "Oh it was never sent, we will send it today." THIS IS THE THIRD CALL WITH THE SAME EXCUSE. Unacceptable, do NOT buy from this joke of a company ever.

So here is the deal. I have had my SS alarm system for nearly 4 years. Apparently, sometime last night after I went to bed, the home base disconnected from the system. This has never happened before...or at least that I know of. How I know it happened last night was by looking at the log in the app. It showed where the alarm was armed last night, but there was no entry for the disarming of the system this morning. Tonight I armed the system prior to heading to bed and heard a message from the base. I looked at the keypad and it said “No connection to dispatch”. I called SS and was left on hold for nearly 20 minutes, and so gave up and decided to research the issue using Yahoo search. I reset the base station as per the instructions and the system went into test mode. Usually, when the system enters test mode, dispatch calls to verify my knowing the system is in Test. Dispatch DIDN’T CALL.

Company is total jerks to deal with. Have plan with them. They cannot get entire system to work. They have replaced one of my cameras 3 times and it still does not work. This is a web based system and if cameras do not stay connected to internet how confident should we be that any of the system is connected. This leads to the question of how safe are you. The best they could offer today was to cancel monitoring. That is great after you have bought their inferior equipment.

Please note there was a delay in posting this report due to my health and the CoronaVirus. We are very disappointed with the lack of response from SimpliSafe following an electrical problem which almost resulted in a house fire on February 14th, 2020. We set up the self-installed system and activated it on Feb 5, 2020. This includes plugging in a base station to a power socket. This socket has been in continual use for over 3 years without any problems.

After ordering a security system for our home and because of difficulty in using it due to our age and number of people living with us we decided to return it. We have 3 daughters ranging from ages 42 to 51 and a 26 year old grandson. With all the traffic and late night comings and goings it was just not going to work for us. Simplisafe assured us that if we need to we could return it for a full refund. When the box came we didn't take anything out of it. We only opened it. After contacting Simplisafe they sent a return sticker. We taped it closed and mailed it as per instructions. The tracking receipt shows sent 2/20/2020 at 1:11 p.m. Tracking also shows they received it 3/3/2020.

I've had a SimpliSafe system for almost a year now, but haven't actually used it for about 8 months. I had a family member come over to check on my dog and they forgot the security code. The alarm went off but I don't get a single call or message to see if this was an accident or if everything was alright. So of course the police show up to investigate. False alarm calls are fineable where I live. I reached out to SimpliSafe asking why I wasn't called or alerted and they had no answer. I am now trying to cancel my services with them and cannot connect with a person to do so. So I emailed trying to get some help. After 4 emails I've had 2 calls scheduled which never happened. There is no point in paying for a flimsy service that you won't even be able to utilize.

Two issues: disconnect between customer service and mobile app developers, and poor customer service from customer retention. If you have an issue with the mobile app, there is no way to resolve it beyond restarting and resetting the device. My app could not communicate with the base station, and customer service could not help me. All they offered me was to "sit tight" and wait until the issue resolved itself (which it did not). Attempting to contact the app developers through the app store is also impossible as all your issues are still forwarded to the customer service department. What's worse is that they charge almost $30/month to have access to the app.