SimpliSafe Reviews

We have $1000 in outdoor cameras alone, 5 cameras at $200 a piece. EVERY SINGLE CAMERA has had charging connection issues. We had a actual security system professional come look at the cameras and he pointed out how they are using micro USB charger which are outdated and notorious for having connection issues. Trying to deal with Simplisafe customer service about the issues is a horrendous experience.

It’s great to have a system… if it works. It took a while (about a month and a half as I am live in another state from where I had it installed) to realize the front doorbell camera wasn’t registering any movement. I called the installation company they refer new customers to (OnTech) and they couldn't come out until the last day of my warranty. They determined it is a defective camera, so not their problem. SimpliSafe sent a replacement camera, but I have to pay another $150 install fee. Poor customer service. The whole point is I purchased a system, had it installed by what I thought was SimpliSafe, and when it didn’t work they both tell me it’s not their problem. Feeling like I should have gone with ADT like my property manager recommended.

The system sensors frequently fail and either correct itself after a day or two with no apparent reason why it failed and why it worked again. My most recent customer service experience has been awful, after a very long hold, I got to speak with someone with a very difficult accent to understand and very little knowledge with the system. She instructed me to change the base batteries without telling me that it has to be rechargeable ones, which I found out hours later through an error message on the keypad. I was on the phone with her for an hour between trying to understand her and trying to make her understand the issue (which was ultimately resolved by rebooting the base). My previous customer service experience with them was much better but it seems that they outsourced it.

I have had SimpliSafe for a very long time and I would never try to go anywhere else unless the price goes up significantly. I upgraded a year ago when I moved to my new home. I purchased the latest system they had at the time and a whole lot more sensors. I have about 50 sensors right now and I have the system where if the alarm goes off, I have to call in. I did not get the one where a live agent speaks to you through the monitor due to privacy, because it involves a camera. The few times I've called in, the customer service was very good.

As a result of researching security companies and listening to the commercials, I decided to sign up with SimpliSafe. So far, my experience has been good as long as I keep the system on. I've met some new people with it like the police department. But nothing happened in the house other than the fact that the alarm went off and I wasn't around, so they came over to say hello. Other than that, I've had no issues with SimpliSafe and I also got my son to install their system in his house.

Never get Simplisafe. They treat you like you're stupid and refuse to fix the problems with your system either blaming your wifi or just sending you a replacement which is a refurbished piece of trash that'll have the same issues if not more.

SimpiSafe was doing some heavy advertising everywhere and they would take on new customers. So, I went with them. Their price is competitive and the system seems to be working. But I hate that all the batteries keep dying, then my door sensors aren't working and I have to replace them. They're not lasting as long as I thought and they're expensive little suckers, but that's just something you have to live with when you have a wireless system.

I wanted to make sure that if I'm home alone and somebody breaks in, the alarm will go off, and police will be notified, so having SimpliSafe has been really great. One concern I have is there are times that it will disconnect and then reconnect, and it’s bizarre because I have high-speed internet so it shouldn’t be happening. And there’s been a 10% jump in cost recently, I was wondering why it jumped so much. But for the most part, I’ve been really happy with it.

It's been four years since I put the SimpliSafe system in. I went to them because the insurance company required that I have a security system and the reviews on SimpliSafe were better than others. It was easy to install and it's been reliable. I have no issues with it. It's been a very simple and quiet operation.

While the SimpliSafe system is ok at best the customer service department is by far one of the worst I have ever dealt with. If I had to rate the overall experience either the system I would give it a 2 out of 5 and if I was rating just the customer service department I would definitely give it a 0 or a 1. In my opinion the SimpliSafe customer service is just about as good as a home warranty company customer service and that’s not saying much.

Equipment is cheap, breaks down often. We have had to replace parts of it multiple times. They have no technicians to come troubleshoot the equipment and the person they send to install the equipment is useless and an independent contractor. They sell the equipment, don't explain well what they are selling and you are left without support from the company. Biggest waste of time and money. Find a more reputable brand.

Quality of videos same as cheaper competitors. I thought by buying a $150 camera that I would get superior quality of a $30 cheap one from Amazon. Found after the purchase to save video recording I have to spend $10 per month. This was never advertised and is a big scam.

SimpliSafe provides flexible, affordable security with DIY installation and customizable packages. Its no-contract model and environmental sensors support autonomy and budget-conscious planning. While less automated than Vivint, it’s a strong option for protecting multiple spaces and documenting safety milestones without long-term financial commitment.

The security system is good. I've got ADT as well at home, and I've got SimpliSafe on a couple of rentals. I do like ADT better, but it costs more.

Our company transitioned from Peerless Tires to Gil's Points, and SimpliSafe was something that the new company wanted to set up in all the stores because of its user-friendly side. It's nice to have monitored security and glass break technology that SimpliSafe has. We had a false alarm where one of the smoke detectors went off, and it alerted the fire department. But that's been the only use, other than just checking the cameras. The price is good for what it is. We have the app on our phones and navigating it has been easy. It's more of a learning curve since we never used it before

The system is falling apart. The sensors malfunction one after another but the technicians at customer service were unable to fix the problem. I have this SimpliSafe for many years, and it worked well. Two - three years ago they replaced the equipment with new gadgets and troubles begun. At this moment I have two sensors malfunctioned! Useless to call their customer service. They are not very competent. After their repair the system will work for a few days and then stop again. I better cancel SimpliSafe service and replace everything.

SimplySafe is screwed up. They make it simply stupid and impossible to change a damn credit card. They lack confidence in their own security system, so they put the blame on their clients. You can't change a damn credit card. They have crap security. They think that's good to make things impossible for their clients, over security. Changing a damn credit card should be very simple, and I mean extremely simple, as long as they're getting paid, who gives a damn? Pathetic. They would rather you go in excess of your credit card limit, over common sense and logic. They love bouncing your credit cards!

I definitely regret buying this system. Paid some much for subpar cameras and the motion detection randomly stops working all the time. I came home once and there was someone parked at my garage using my power…no notification. Can’t even use the doorbell camera because it doesn’t work.

Super Easy system to install. The install videos (if you need them) are great. The performance of the system is horrible and quirkly. Long delays. Missed triggers, etc. Will catch motion that is blocked out and should not be triggering. I had cheap Arlos doorbell cameras for a week before this and Did not like the price of the plan to be able to record so sent them back. But they were superior to SimpliSafe. Tech Support is useless.

SimpliSafe’s system seems to be working properly, but that's not been put to the test and hopefully never will. We’ve had a couple of false alarms, and the police are dispatched if the alarm goes off. The price is quite reasonable, and the app is good enough that I was able to do it.

SimpliSafe seems to be fine. My son takes care of the service. Overall, it's been a satisfactory experience.

We were in the middle of a move and researching options for the new area we were gonna be in and found SimpliSafe online. They were fairly new at the time. Their fees were much more reasonable, and we could install our own equipment without having to worry about setting up an appointment for installation. The system has worked for us well and we've enjoyed it. We like the flexibility of being able to pick what sensors we want and where we apply those and how we engage in the system itself.

Simplisafe was great for years, until you had a problem. First install was Oct 2013, fine no problem. Second install Dec 2021. First system still working fine but Verizon went to 4G so lost dispatch. Ordered new system since first system with batteries was getting old. New system keypad was a defective battery sucker which I called about and had battery saving upgrade, was still a defective battery sucker. Trying to contact service was a ring-a-round nightmare so kept changing batteries. They had a 40% sale July so ordered another keypad to stop the aggravation. The system is now not functioning and support is excrement. Have three systems in 2 summer homes and one in our permanent residence. The monitoring fees have tripled, that times 3 for us. Want to trash all 3 Simplisafe systems for anything else.

I have SimpliSafe home alarm system and have had it for a li'l over a year. The problem is about 4 months with this security system the outdoor camera was having issues and I called SimpliSafe and they tried troubleshooting, but it didn’t work and they told me I would have to call some other partner and then when I called the partner they wanted some codes or models that I didn’t have, and everytime we put it in away mode they call saying they have detected motion in my living. This system they sold me I believe was refurbished. Or something. I spent around 600$ for the DIY installation alarm system only to start having issues 3 months after getting it. I RECOMMEND NOT to buy SimpliSafe alarm system.

I got a smoke detector with motion sensors and magnetic switches for doors. The product is of good value and it works well. The price is good and it’s fairly inexpensive. Their website is very easy to use too. There have been a couple of calls that were made which turned out to be false alarms but the customer service has been very good. I would recommend them.

I had a very good experience with SimpliSafe. I would like to see a little lower price, but I’d say that SimpliSafe is very reasonable and it works well. It's been great every time I talk to customer service, and getting in touch with them hasn’t been a problem. I don’t have many cases where I’ve had to rely on the camera, but it did catch the lawn guy breaking some stuff on the front porch, so that was a good one.

I needed an alarm, and I went with SimpliSafe because of their price. In one of their podcast announcements, they mentioned that the advantage in going with them was that there was no contract and that I could install it myself and move it around if I needed to.

I first signed up with SimpliSafe eight years ago, and at the time, it was just cheap and easy. It was okay for a while, but obviously, it wasn’t awesome because I ended up going with somebody else.

SimpliSafe was already familiar to me through my family's use of the system and the service has been great. Security-wise, I haven’t experienced any specific shifts in my daily routine, or in my sense of safety, but the peace of mind is likely there. I'd rate my overall experience with SimpliSafe very highly.

SimpliSafe has the best value in the marketplace, the most reliable equipment that I've found, and they are a stable, well-founded organization. Their customer service has been very responsive, easy to contact, quick to resolve issues, and pleasant to deal with.

Sales people are dishonest. They will say anything to get you to buy the plan, but when the equipment comes in, they do function as stated. Their management ignores complaints about the dishonest sale staff.

Our SimpliSafe system was easy to install and inexpensive including the live monitoring monthly fees but since upgrading to the new cameras I’ve been disappointed. The new cameras come with a security light for added detection at night but unfortunately they did not account for the added weight of the camera. Using the magnetic base to mount them proves very frustrating. The camera ends up pointing straight down after a day or so due to the base magnet being too weak to support the weight of the camera. If they would have improved the base to accommodate the extra weight, all would be fine as it was with the old style cameras. Hopefully they recognize this oversight and contact customers and offer a stronger magnetic base.

I have used SimpliSafe on two separate occasions, for two different houses. It's functionality is far from exceptional, and the app and camera connectivity can be very spotty and glitchy. Ok, so it's relatively "cheap", so I try not to complain too much. As long as the security functions as expected during an emergency, then I can get over it for the most part. However, in several cases, during times of potential concern...when I needed to review important camera details...on many occasions the video feed was either not available, or the motion detection never even picked anything up at all.

Beware - it costs $10/month just to get push notifications from the app, for example, if your alarm is disarmed. Also, it will only integrate with Alexa if you pay the fee. The advertising and informaiton on the website are very misleading about this.

So VERY DISAPPOINTED!! Almost on a daily basis I have to unplug one or both of my cameras because they stopped recording. I previously had a hard wired system that worked so much better. Unfortunately they went out of business. This WiFi based system is useless half the time. I was even sent a WiFi booster. I appreciated SimpliSafe sending it to me but unfortunately it didn’t help much. I have three bars so I’m guessing this WiFi system requires more than I am able to get where I live. All my other WiFi devices work just fine.

Regret buying this system. Sent me a faulty equipment. I had to rehire the person who had initially installed the outdoor camera for me. Hence costing me more money. And SimpliSafe refused to reimburse me.

This review is for the Video Doorbell camera! We have a complete home security package from SimpliSafe. Decided to purchase the video doorbell. The quality of the video is excellent but the problem is that it doesn’t detect motion. Delivery people drive past the front door where camera is located and delivery trucks back slowly into our large driveway and the camera doesn’t even detect them. It just doesn’t work as expected. The delivery people get out and walk right up to our front door undetected by the SimpliSafe video doorbell camera. We have good WiFi and even have a WiFi extender in our house. Very disappointing having a doorbell camera that rarely detects motion at the main front door to our house. Big waste of money for a doorbell camera that doesn’t detect delivery people at our front door every single time they are here!

We bought a SimpliSafe monitoring system when we moved into our new house, based on the “Simple” advertisements we saw on TV. The system worked fine at first, but then started having issues. After a lot of back and forth with customer service, the initial problems were eventually resolved. Then we purchased the doorbell, which is definitely a piece of junk. First, it was extremely difficult to install because scanning the barcode was nearly impossible. Once we finally got it installed, it constantly lost connection and failed to record videos.

The original representative who took my order - Adriana was excellent. Once order placed Simplisafe completely failed. The install company Ontech said they had no service reps in my area (Tucson AZ - not exactly an out of the way area). Ontech then delayed a full day before arranging an install, but the Ontech representative, while requiring advance payment in full, did not ensure quality installation because they simply jobbed the install out to a local electrician. I then called SimpliSafe back to cancel the order (less than 24 hours after I placed the order) and was told the prodcut was on the loading dock and delivery couldn't be stopped. I questioned the validity of that claim and was told I'd receive an email with informaiton on the attempt to cancel before shipping. NO EMAIL EVER CAME!!

This system is easy to set up and the cameras work well, but the batteries don’t last long at all, especially if you have a lot of activity around your area. I still believe the batteries should last longer than a week or two at a time with these variables. Anyway, an advertisement that I saw for Simplisafe showed burglars approaching a home, but the camera saw them, and alerted the system, and a Simplisafe rep spoke to the burglars. I paid $31.99/month for this monitoring, but a package was stolen from my porch. When I called and asked Simplisafe about this, I was told that there is no alarm on the cameras. Why advertise watching the cameras for this if it isn’t true? Customer service never offers anything helpful, they mostly seem confused when you’re speaking to them.

If negative stars were an option, I would give them. My experience with SimpliSafe’s customer service and technical support has been extremely disappointing. The equipment failed just three months after purchase, and despite their advertised warranty, the company refused to honor it. Customer support was no help—I contacted them multiple times, received no meaningful assistance, and was repeatedly denied the opportunity to speak with a manager. Ultimately, I had to dispute the charges through my credit card company, which was a stressful and time-consuming process—but fortunately, I won. I now use Ring instead, and I’m much happier. Their equipment works as expected, and the overall experience has been far more reliable and professional.

SimpliSafe is easy to install, and their customer service is excellent. However, some devices fail to reconnect after malfunctioning, though SimpliSafe replaces them after troubleshooting. The system has two main issues. First, if the fire alarm triggers and you miss their immediate call, you can’t stop the dispatch. For example, steam from a shower set off my smoke detector. My phone was in another room, and I called back within a minute, but the fire department was already dispatched and arrived five minutes later. With Xfinity Home Security, I had a brief window to respond before they sent help, which may or may not be better. This is only true with the fire alarm. You can turn off the alarm remotely if a sensor is triggered, without communicating with monitoring company. However, the window for that is extremely short, too.

There is a reason you can only get a refund in the first 60 days. Because none of their stuff last past 60 days. I just ripped down my whole system because I’d finally had it with all of the pieces that don’t work properly. Set off your alarm? Wait for your all your cameras to scream at you for 5 to 10 minutes because they won’t turn off even though the alarm has been cancelled. Your door jam isn’t completely perfectly plumb? Wait for your base station to scream at you every time you unlock or lock the door and arm or disarm the system that your door locks are all jammed. Put a keypad with a pin on the front door? Well your pet sitter can’t come in today, because the keypad constantly disconnects itself. The smoke detectors blink yellow lights all night if they don’t like your installation. The cameras go off at all times of the day, even though they say that your privacy inside is protected.

After a few years of using SimpliSafe, I’d say my overall experience has been mostly positive, but not without some major caveats. The Good: The core alarm system works well 99% of the time. It’s easy to set up, relatively reliable, and gives peace of mind for general home security. I appreciate the flexibility of a DIY system and no-contract monitoring.

While traveling abroad, my SimpliSafe system triggered a false panic alarm at my home in Los Angeles. I responded promptly. The representative and I both confirmed — via multiple live camera feeds — that there was no break-in and no one was home. The keypad that supposedly triggered the panic alert is clearly visible on one of my indoor cameras. The rep even acknowledged that it made no sense. Before I could officially cancel the police dispatch, the call dropped due to international roaming. I responded to the cancellation text prompt and reconnected shortly after. I again instructed cancellation, and was told the dispatch was canceled. Yet LAPD was still sent, and I was fined $276.

Simplisafe has worst customer support. After being customer for more than 3 years the way they handle their Simplisafe devices is really worst and pathetic. My two camera are offline for last 2 years (these are my backyard camera so I just keep ignoring and didnt find time to call simplisafe). When I called simplisafe last time, they asked me to troubleshoot with them for 2 hours and then asked to charge battery and it worked for few days until battery was charged. Then again it's offline. I called again and same process. 

Alarm was triggered yesterday but police were sent to my home address instead of the location where the alarm was installed. Installation was OK except for the wireless indoor camera. I have wasted over 20 hours of my time trying to get it paired with the base station and the WiFi. SimpliSafe itech support initially blamed it on a defective camera, but the same problems occurred with the replacement camera they sent me. Then they blamed my ISP, but after having that checked they then blamed the router vendor. I've spent hours talking to tech support at SimpliSafe, Spectrum and NetGear with no success, and still do not have a working indoor WiFi camera. Yesterday an alarm was triggered, but police were sent to my home address instead of the location where the alarm system was installed, even though the monitored address is clearly shown on their website.

It’s difficult to end the SimpliSafe service in a timely manner. SimpliSafe continued billing me after I cancelled the service. I had to make multiple calls to get it sorted out. Original equipment sent was faulty and had to request a replacement. Not impressed.

Easy to install and affordable. Great system when it works. When it stops working is when you find out their customer service is terrible. You call or chat and get their electronic assistant. It is HARD to get to talk to a human. When you do get one, they work from a script. Each time you call, they start back at the beginning of the script. And English is not their first language. I have not been able to escalate to a supervisor or engineer. Seven interactions with customer service and I’m still having the same issue. And they will lie to you. Not a happy customer.

This system is a BIG JOKE! We have had multiple issues with this system since we purchased it. We started calling customer service right off the bat. The outdoor camera and doorbell camera does not always pick up somebody, when it does, half of the time we get notified 30 min to an hour later. We have had deliveries on our porch and driveway, and NEVER get notified. We have the system set for people only. We have had bees, wasps, neighbors’ flag, dogs, cars and trucks set the system off. We have areas set NOT to monitor and that does not work either, it still picks up everything.

After spending good money on a SimpliSafe Smart Lock, and hours on the phone with technical support (both calls which the reps eventually gave up and dropped the call), this unit simply doesn't work, and SimpliSafe will not replace it because it's out of warranty. That's on me, but I had hoped for an exception to be made; I purchased this product in new condition from a private seller with warranty time remaining, but took too long to install it, being busy with adjustment to a new home and kid this past year. SimpliSafe had nothing but empty consolations in response. "We're so sorry this has been your experience." If they were really sorry, they would trouble themselves to replace their defective product here with a working unit. Their refusal is fair, but not customer centered. I plan to junk or sell my SimpliSafe system after this debacle. Selling may prove difficult since I plan to be honest about product quality and customer service with any potential buyers.

When I purchased the system 3 years ago the equipment was good and customer service was terrific. Shortly after the company changed their pricing for camera video storage without notice. Most recently customer service takes well over 20 minutes to get in the phone for tech help. Would no longer recommend.

One HUGE negative and I may return this system. Installation was mostly straightforward. The directions are clear and most of what was needed was included. The problem came after everything was installed and configured. One of the first things I checked was how the system would notify me if I left a door open. I have a basement door that I’m particularly concerned about as it could easily be left open. I opened a door and armed the system from the keypad by my garage door. I expected it to fail but it happily armed the system. I heard the base station say it was armed. A second or two later it did say that a door was open. But the base station is not near the door I usually use and it’s not very audible from the door. I could easily miss it especially if there was a lot of activity surrounding leaving.

Purchased Simplisafe with monitoring service 5 mos ago. Had to call repeatedly due to no monitoring, Twice last week, this morning awaken to no Service again, I need to feel comfortable thru the night that I have service, this has happened too much for me. Worse monitoring service I have ever had. If I had read their views I would never purchased. Was told I could self monitor with no charge, now it is 9.99. All the call centers are outsourced to other countries and hard to understand. Was told on one call my system was an outdated one since 2018 and she will update it for me. Always a problem.

I’ve had a composite system about a month. Not real happy. Motion sensors suck. Good for about 10 feet. I got three and 2 were bad. They sent me 2 more and one was bad. I haven’t been able to set off a glass breakage at all and I’ve tried. Door sensors work good. The other day my wife went in the house and alarm was not activated despite the fact my phone armed in away mode. I don’t really trust it. Got it because it was much less price for the system than others but now I see why. I would recommend going with someone else. Luckily I have cameras that are on another system that do work well or if I would send it all back.

I switched from ADT to SimpliSafe. Total cost for the equipment was just over $300. I installed it myself and everything was OK. Then, because my wife has dementia and was setting off the alarm, I called SimpliSafe and told them to stop monitoring, and that I would monitor. Immediately, the cameras stopped recording. Since I refused to pay the $9.99/month charge to record, now the cameras won't even work. $300 down the drain. I wouldn't recommend SimpliSafe to anyone. Total ripoff!!!

Absolute crap. Bought at Sam's club. Set up fine the first time, but not intuitive. Routinely on the phone with service. Problems included inside camera malfunction less than 1 year, devices randomly stop communicating, frequently missing/partial recording, final straw, doorbell stopped working. Because it was a 3rd party purchase, not covered by warranty - and would've cost $130. Save money, time and effort.

Horrible company and they are much less than truthful. They say they are going to do something and they don't. I was suppose to get equipment I never got and the guy on the phone who answered my BBB complaint was a wanna be Police officer

Cancelling SimpliSafe is a scam! I was moving and called SimpliSafe to cancel my plan, they convinced me that I should put it on a 6 month hold, they said they would notify me when the billing would resume so I could see if I still needed it at my new house. The new house I moved to already had a security system so I did not need it, but I never received any sort of email or notification that billing would resume. They have been billing me for the last 6 months without any sort of notification or receipts, so basically they talked me into putting it on a hold so they could resume billing without telling me. When I called customer service they were not helpful and rude.

To buy this system be absolutely prepared for countless misadvisements, misinformation, employees who don't listen well to the scope of which you tell them and reps who just don't listen. There will probably be great difficulty and time lost in having them answer or return calls. Know that this is NOT 24 hour monitoring system unless you pay $100 above the advertised monitoring fee. All you get for the base monthly fee.is someone to only handle a break in. I need someone most of the time to handle the constant vandalism and theft in my yard. For a product that should have not more than maybe $600 plus Best Buy geeks to do things a disabled 73 year old woman can't.

My parents have had SimpliSafe since 1997 with absolutely no problems BUT when I had to update their system to add a few cameras it was a total nightmare. I spent 2 days on the phone with a specialist with no success. I decided to try another specialist and within an hr it is up and running. I have also contacted the accounting side twice, I couldn’t understand the people and now I have to call back again to cancel monitoring I never requested. Their help line is TERRIBLE!!!

There is nothing wrong with the service or equipment per se, but it's the billing and account management that is the issue. I have tried repeatedly to cancel my account and even worked with my bank to have payments blocked but they keep charging me. There is no way to manage your billing or cancel your account online. When I spoke to them, they told me it's for "security" purposes because some people use their cameras for DV, stalkers, etc. I understand that, but that is simply an excuse to keep unwillingly charging people for services they no longer want. This is unacceptable. The FTC should investigate this company for their questionable practices.

Glitch filled system, slow camera response. I set up my system and it operated for four months without issue. I started having issues and called tech support. They wanted me to reinstall and do a bunch of stuff to “fix” their product. I finally asked to stop service. They hung up on me. After my third call I terminated services. I’m stuck with their junk.

I subscribed a few years ago to Simplisafe due to a promotion that was provided by an employer. It was easy to set up and worked well. However, when I went to perform a firmware upgrade, it would not upgrade. It failed. I then moved the device to another outlet due to some changes being done at my home. When I plugged it in, it would no longer work. I reset the device as instructed, but it still would not work. I even replaced the batteries and it would not work.

This system is the worse piece of crap. It keeps losing the Wi-Fi signal even when the base station unit is practically sitting on top of the Wi-Fi unit. The control, panel is constantly losing contact with the base station even though it is less than 12 feet from the base station. Constantly need to correct the system by unplugging the base station and removing the batteries and restarting the system. How in hell is one supposed to do that when one is away from the house. Do not waste your money. I am now giving my lawyer this information and will proceed to go after this rip off company. DO NOT BUY this product even though it is highly recommended. I presume the owners paid to get those good reviews.

I have had nonstop issues with my base station and they REFUSE to send me a new one. I also have to pay $10/month so I can monitor everything myself. Still not sure why I’m paying a monthly fee for them to do ABSOLUTELY. NOTHING.

Ordered a new system. All cameras and base station had connect issues. Couldnt fix even after maybe 4 or 5 hrs on the phone. They sent replacement equipment. None of it worked again. Asked for a refund. Had new system plus old system I hadnt sent back yet. Was told by them to combine both returns for convenience. I did. Ups and usps refused the 1 combine package. So I was forced to buy a new box to separate them. USPS refuses the order again. Why? Because they sent me a return label with a G on it. Usps says if you have batteries in the box, it must be a H return label for hazardous.

I’ve had SimpliSafe with monitoring for several years, and until now have been happy with their service. On March 1, I decided to add a third camera to my system. I went online and found a SimpliSafe outdoor camera at Walmart for $139.99. Only one left. I checked the SimpliSafe web site and found the camera was $199.99. I did a google search for SimpliSafe coupon codes and found a coupon that offered a 30% discount for online SimpliSafe purchases site wide. As they were the same price, and the Walmart description didn’t say anything about an included 25 ft power cable, I decided to purchase from SimpliSafe. I added the outdoor camera to the shopping cart, went to the cart and added the coupon code, the code worked as advertised and took $60 off the purchase price. With taxes and shipping the order came to $159.27.

One Star. Poor performance, poor upper level support. All sensors with in 10 to 25 ft of base station. System at least 2 a year goes completely of line. Why, no answers from SimpliSafe upper level support. To date. 6 times in 3 years. SimpliSafe solution is always "we'll send you a new base station". Their engineering staff was to give me a call to help figure out issue. They never called. I rarely write negative reviews. All I want is a system I can trust. Simplisafe does not do this. I just wish they would help me figure out what's going on. Customer support is what builds confidence. One star.

Worst customer service EVER! I have been a customer of SimpliSafe for years. Bought a new house and ordered a new system and included expedited shipping. They seem to have a scam going where they create a shipping label, charge your credit card, but never actually ship the item. When they are contacted, they say that it never shipped but you still can't cancel the order until you receive it. Huh? Ended up having to dispute the charge on my credit card and will go with another company.

While the system works as promised, the app is terrible. I repeatedly, and I mean repeatedly delete videos only to have them repeatedly reappear. Delete should be delete! Additionally, having a "schedule" for arming/disarming causes the camera to record upon disarm... WHY??? SimpliSafe needs to address these very annoying and tedious issues.

SimpliSafe has offered excellent customer service in all but one of my experiences. Things happen so I'm not writing this review because of that one experience. I'm writing because of continued outdoor camera battery concerns. When I purchased, I was told the battery would generally last 3-4 months; however, it lasts generally 4 weeks without excessive motion or use. SimpliSafe suggested an outdoor solar panel to keep the charge; however, neglected to say the panel needs DIRECT sunlight not just sunlight. This scenario requires us to get on a ladder every approximate 4 weeks to swap the battery with a second charged backup battery we purchased. This is a huge concern and inconvenience; otherwise the indoor system works well and offers good features on the panels and app.

This system deserves a zero star rating for reliability. My parents have this installed at their house and I would see my dad on the phone with customer support all the time with issues. After a few years, I ended up purchasing a full system for my business since I'm more tech savvy than my parents. In my experience, sensors were not good or accurate. Yes, I did test it for the few days before it went active and no longer in test mode. The biggest issue was my keypad, it never lasted more than two months. The keypad became unresponsive and died and yes the alarm inevitably went off. Fortunately, I was able to disarm it before SimpliSafe and the police were notified.

Terrible customer service. I called a month in advance to cancel my service because I was moving. I am now seeing a another charge on my bank statement, they did not cancel and said I agreed to suspend a month and revisit. WTH, I asked to cancel it and I have no idea what game they are playing.

Listen up, because I'm about to save you from the nightmare that is SimpliSafe. This company should be renamed "SimpliScam" or "SimpliShame" because that's exactly what they're about - shaming you for believing their security promises. Let's start with their utterly useless cameras. Not only do they fail to record when you need them most - like when my Christmas decorations were swiped right off my porch - but they're also a complete waste of money. I had the alarm set, but what did it do? Absolutely nothing. No footage, no alerts, just dead silence where protection should have been. Now, their customer service? It's like a special circle of hell. I've been on hold for over 7 hours in just three weeks of owning this junk. Every call? A minimum of an hour just to talk to someone who has the helpfulness of a brick wall. And the call center in the Philippines? They're trained to be as useless and uncaring as possible.

The Customer Service just stinks. I purchased a system that I designed for my Apt. I had some questions so I reached out to the online service. They were clueless as to how the products function. I had a few items that were returned due to the inability to utilize them in my home. It had been a nightmare just getting the refund posted back to my payment method. I am so glad that I choose not to utilize the free month of monitoring. I couldn't imagine the quality of service one would receive. You can buy the same products on Amazon for almost half the price. Shop wisely.

Customer service is horrible. If/when you can finally reach a representative, you can expect to spend 1/2 an hour explaining and 'clarifying' your issue. Eventually, you will be forwarded to someone who can assist in the matter, and after re-explaining and re-clarifying your issue, it might be addressed. Don't ignore the reviews and expect a different experience, should you need real customer care/support.

This company has gone absolutely downhill. I had them in 2020. My order was placed and cancelled 3x in a row. No reasons were given, you get a confirmation email on day 1 then day 2 you get an email saying your order is canceled and you have to call us to remedy it. They set up the "new" order and repeat...

I live out-of-state from my 82-year-old mother and her husband with Alzheimer's. I was very excited to find this plan and set up the installation having to go to their state to ensure that the installation was understood and that my mother could operate the system. I received a text saying they would be there 11:30. Then I received one saying on the way 12:45. The original schedule was somewhere between 12:00 and 2:00. When I finally contacted an agent, they told me they would try to arrive in another 3 hours. As I was out-of-state this was unacceptable, I lost an entire day of work not to mention a long travel for nothing. Very unprofessionally handled!!!!

I've purchased 3 SimpliSafe systems. I attempted to return one; SimpliSafe refused to accept the return, even though I had an employee's signature on the return receipt. Based on reviews on other sites, I tried again; my mistake. The system has been glitchy and goes offline easily. Customer service has not been helpful. Time for a security system that works consistently.

This company does not tell you about the hidden costs. They state $124 installation but that cost is per camera. Also, if you want any recordings you must pay $10 a month even with self-monitoring. I deeply regret buying this system and should have gone with a company like ADT. I would advise others if you are interested in a security system do not choose this one. Run as fast as you can elsewhere. I don’t know how they get the higher ratings they do. I suspect internal people with the company are posting these positive ratings because this is a pretty pathetic operation.

Do not trust anything you are told over the phone by customer service as they appear to not be properly trained. I was promised their latest and greatest cameras, but received an older style that didn’t have the features listed in the advertisement I ordered from. I asked a specific billing question for my situation and the person told me they could facilitate my set up when in fact they could not as I found out later when it was too late because I had already gotten rid of my existing Xfinity home security system.

I have had nothing but problems with this system. Firstly, I cannot get my phone to connect to the base station. Secondly, when I set the alarm the keypad loses connection with the base station when it is no more than six feet away. I bought this for security and it is completely unreliable. Recently I used it when I went out of town. When I came back in my house I expected to hear the keypad counting down, instead I heard nothing. I went to check the keypad and tried to disarm it and it displayed that it had lost its connection with the base. I can't even disarm the system because it won't reconnect with the base. For a security system that seems so simple it is very

Straight up trash. The camera disconnects and when you try to connect back it will not allow you. Just keeps saying can't connect to network. Go with anything else, the door bell camera is trash and indoor and outdoor is trash.

I had monitoring for about a year when my dog died (I didn’t feel safe anymore). I recently canceled the monitoring and the rep deleted my whole dang system! Now I have to go in and reset everything from scratch. I think they did it on purpose, I have a monotone voice- I can’t help it and people often interpret that wrong. They need to teach their employees not to take it personal when a customer wants to cancel their service.

One of my outdoor cameras hasn’t worked in a month. I’ve called tech support for SimpliSafe half a dozen times without any resolution. They keep telling me someone from engineering will review and call me back, but they never do. This has been ongoing for weeks.

Moving into a new home I decided to add a security system and chose SimpliSafe. The system is easy to use and when the alarm goes off they called immediately and sent police as needed. When I tried to cancel the subscription, I was first told I had to go to the website to cancel. I went to the website to cancel and had to search for the cancellation page. I found the page and was given a phone number to call to cancel. I called the number and was told by a recording to hang up and wait for a link so I could continue the chat via text. I received the text and began a chat and was told the chat could not help me. I have to call. I explained that I had already called and was told, "Sorry. I can't help you," and I should call between 8 am and midnight. I was calling at 9:52 pm. Currently, waiting to try again tomorrow!

About 6 years ago I installed SimpliSafe. The police came out promptly several times when someone hacked the simplisafe system and walked in while I was gone. The intruders came in a few more times and then took the simplisafe sensors off the doors and windows and threw them in the floor. I finally found relief when I had the Multi-Lock Deadbolt (which can't be picked or bumped), installed on my main entrance door and put flip guards on the other 2 doors. This was the key to keeping them out. I no longer have simplisafe but they may've improved their products since I had them 6 years ago.

I wish I had researched more on Amazon before going with this company. I’d be $300 richer as I have found a similar and better camera for $35 on there that does the same thing. I just got Simplisafe 10/2024 and long story short they have shady business practices. Plus you don’t need them to set up your system but they have it where you need to call and cancel. It took 22 minutes to cancel my paid plan. Also, 3rd party foreigners in a call center take your calls.

Do NOT BUY. I've had Simplisafe for 3 years now and it's terrible. My home was burglarized last week at 8pm in the evening and the cameras did not pick up anything. They are set for motion detection and they did not activate and pick up my family coming home, running around to the neighbors, not even the police when they arrived let alone the perpetrators. So disappointed to have spent so much money on a system that failed me when I needed it most.

Good tech doesn’t help when alarms are going off. Woken up to a SimpliSafe voice alarm. Can’t turn the alarm off and it repeats every few minutes. Go to support portal and advise us to replace keypad batteries. Replace 1 no change, then replace the other no change. Contact chat through the web app. They need me to login via the website to assist me. Login and their email verification ends up not working - login, verify email, click verification link, rinse and repeat. Customer service can’t turn off the alarm or base station because I can’t login. Catch-22.

I was a customer for many years. I canceled service because I sold my home, moved and no longer needed the service. Two months after I canceled they charged my credit card $34. I called and requested a refund. They denied the refund because they said my account was still open because they gave me 2 months to decide if I wanted a new system at a 50% discount. I said that was silly and misleading. Why would I want to pay $34 a month for service I can't use because I no longer have a SimpliSafe alarm. Buyer and current customers beware.

HORRIBLE! They keep waking me up with urgent alarms for a previous address. Since I can’t “validate” with current safe word they can’t do anything. I had police sent over for a welfare check at the previous address and they said the owner claimed that they were not paying for SimpliSafe Monitoring. Yet I continue to get audible beeping on my phone when alarms go off when I’m sick & sleeping and during performances where my phone is silenced.

The cameras and system are good, but their customer service is horrendous. Extremely dishonest service, still waiting on promised gift card after two months - do not trust what they say!!! The lies only continue even after speaking with management.

Simple - yes, reliable - no. Be aware that if you sign up for their monitoring service it is almost impossible to cancel. You have to call, wait, wait, and then the customer service rep will only try to talk you into buying more services. They are still billing me months after I cancelled service. It is obvious they have no intention of cancelling the service.

Easy to install and good tech with customer support which is an important feature for a home security product. I used the system for 2 years without issue until receiving a random $75 dispatch fee 3 weeks ago. Since then I have had 4 interactions and spent over 4 hours of time with no resolution. First contact was unable to help and advised me to call back. Second interaction, after sitting on hold and speaking with multiple representatives, it was confirmed that no service had been dispatched, I was told that a refund would be provided and received an email to confirm.

The outdoor camera is awful and if you live on a busy street like I do, the battery won’t last more than 3 days. The camera won’t record when actual people walk up to my door but records every time a car passes and for 10 more seconds while it’s not even in view of the camera. The system is fine but I had to cancel live monitoring because it was too expensive. The only way I can now use my system is to pay $9.99 a month. No live monitoring, it’s only to be able to arm my system. I should have to pay $10 a month to arm a system that runs off of my WiFi and that I already purchased outright. Don’t buy this system and waste your money like I did.

I bought a complete system 5 years ago with absolutely no issues or battery replacement even with -20F. The new systems are absolute garbage and delivered with dead batteries. Has become an absolute junk system. Sensors do not work and batteries always need to be replaced. Get a real security system that actually works 24/7.

I recently took advantage of an offer to upgrade to the latest SimpliSafe alarm system, having been one of their original customers and a paying subscriber for many years. Unfortunately, that’s where my problems began. While the new system is aesthetically pleasing and far more sophisticated than the original, I immediately encountered issues. Within days of installation, two of my entry sensors started giving me a low battery warning. I replaced the batteries, but after just a couple of days, the warnings returned. I contacted their service department, and they had me reset the sensors by removing and reinserting the batteries. This worked temporarily, but the warnings reappeared soon after.

I purchased a system and the salesperson quoted me $124.99 to $150 additional cost for installation. I know you can install it yourself but I do not have the time. I go to schedule the installation and find out there will be additional installation costs based on the items. For example, there is an installation cost to install the basic items, then there is a separate installation fee for outdoor cameras, and a separate installation fee for the doorbell. At the end of it all, it was going to cost over $450 to install. At no point did the salesperson state there will be additional installation costs based on the items!

I was woken in the middle of the night by the base station beeping loudly every 10 seconds. Message on the app indicated an entry sensor was no longer connected. The sensor’s battery was dead just after a few months. Called the monitoring service and the first person I spoke to was barely audible. When I asked her to speak up she ended the call! Second rep was more helpful but initially said a replacement battery would be sent in 3-5 business days. I asked the shipping be expedited and, after consulting her supervisor, the battery should be here within a day or so. Both calls were handled outside the USA. For the battery to last less than a year is bad. They should be good for 2 years.

My latest experience with SimpliSafe was to purchase an additional key pad for my system. Simple, right? Not so. The delivery schedule based on tracking number should a delivery date, came and went, no delivery. I complained in an on-line chat. This is where it takes a turn. I was told that once it leaves their facility they have no way of knowing how the final delivery gets complete. LIE!!!! I know the business of 'direct to consumer'. They had the tracking number, same as me. Long story short, I do like the product, their customer service attitude, well, I will leave that up to the folks that get to read this.

I purchased the system but had to halt the service due to extensive property renovations after about 6 months of service. Despite this, they began pressuring me to pay the subscription by issuing invoices, even though the service was inactive. When I reminded them that the service was suspended, they insisted I resume the service or face warranty cancellation. The situation escalated when the last customer service representative I spoke with stated she was indifferent to my decision to leave, but I must not extend the renovation and non-use of the service beyond 01/28/25, or my warranty would be voided.

I have a Ring system in my Florida home. Was ok, good, actually. Compared to my SimpliSafe system in my Tennessee Home Great. Can't get the zones not to trigger to work, have to delete each video captured one at a time.

I called SimpliSafe in order to secure my recently deceased father's home. I was only in town for a few days so I asked the saleswoman if the equipment would arrive the day before I flew back out and if it could be installed on the same day it arrived. She assured me that both the package would arrive on time and the installers would be able to track the package and set it up in one day, so I pulled the trigger and bought a lot of very expensive equipment. Then I immediately called the installer and found out that none of what she had said was true. They could not track the package and they were fully booked for days. So, within 15 minutes I called SimpliSafe back and canceled the order. I was told that was no problem and I would see the money reflected back onto my credit card.

We bought this to replace arlo system we lost in a house fire when we rebuilt our home. Had heard some good things about it and got it on a really good sale. System less than a year old. Constantly has to be reset, updated, and completely set up over and over. Whole system would randomly disappear from app. Cameras would be inaccessible. Spent way too much time in the last 10 months talking to customer service. Save your money and mostly your time. I’d gladly spend more for something that actually worked.

My recent interaction with SimpliSafe's customer support has been a frustrating and inefficient experience. I contacted them about defective sensors, specifically a smoke detector that has been triggering false alarms repeatedly over the course of two years. Every time the battery gets weak, the smoke alarm goes off, which clearly indicates a defect in the device. Despite this ongoing issue, I was informed that a refund was not possible due to their 60-day return policy. This policy is not only inadequate but also unjust, as it fails to consider problems that emerge over time, such as those caused by weakening batteries. Expecting customers to identify such issues within a mere 60 days is unreasonable.

I have had SimpliSafe security system for over a year now. I initially heard about it from a friend and expected to have an amazing experience. I haven’t had quite a few problems and I have listed them below.

I have had more problems with the Simplisafe lock than anyone should. It malfunctions, then it takes the customer service people an hour to run through diagnostics with me. That means I have to open, close, remove, push buttons, take out a battery, put it back in, on and on. This happens at least once per month. After doing an update today, we are back to this: the lock can open/close using the phone app (which only I have), and we can open it from the outslde in, but if the door is locked and you want to leave the house, you cannot manually unlock the door. It's bolted shut. In the past year, they've sent me a new lock even, and they still malfunction. New customer service reps don't even understand! I want to rip this system out and put in a different one!

Simpli Safe was a great option 5 years ago. I have had the service for 6 years. In the past year, the service charge has went up 30%. In the past, I would get a actual representative call my phone during an alarm event. I now get text alerts and absolutely no calls during an alarm event. Their answers to that? “You must have changed the settings”. I have not changed any settings! It is a higher price for more automated bots to call. This is NOT safe and they should no longer have “safe” in the name of the company. This is my second system and the actual product they make now never works correctly. I have had to reset the system and add entry sensors over and over that somehow delete themselves off the system. The service was good and worth the money 5 years ago. But now it is 30% more and definitely not worth what they charge now or what they charged for service 6 years ago. I no longer recommend SimpliSafe.

I was a fan of Simplisafe until I decided to downgrade my service. They don't allow that online and you must call them. It's an involved procedure and they ask all sorts of questions and cause aggravation when I just needed a simple task completed. Thinking of cancelling my service completely with them.

How things have changed! When I first go the system I was thrilled because it was easy to install, reasonably priced and simple to use. The monitoring was efficient and dependable. After having it for just over a year, issues occurred. First, door sensors fell off. The adhesive tape was no longer functioning. Yes, I am in Arizona where it is very hot and dry which may have caused that to occur. Then I needed to change the battery in our keyfob. Whoever designed it should be spread eagled in the desert. To change the battery was next to impossible. I followed the instructions online and would probably enjoy a root canal more. As a result, I will be getting rid of the system for another.

This one-star review is solely for their fraudulent billing practices. I cancelled in early 2024 due to a move. Then, all of the sudden these charges start popping up again. I am in the process of trying to get my money back, but it seems like they will not refund me. There is also no way to cancel with them. I will contact my Credit Card company and dispute.

They charged me for monthly monitoring service which I did not sign up for. Hard sell approach when you try to cancel it. Also, if you don't have the monitoring service your cameras will not record, only live monitoring. Not happy with the purchase.

I tried today to add exterior cameras to my system I have not used since 2020 but is still their current system, confirmed by customer support. The web page says 50% off but when I tried to purchase I am told full price of over $700 for 3 exterior cameras that were not available when I bought my system in 2018. Good luck with the company growth, existing customers are paying the price. I’m OUT!!

I canceled my subscription because the motion sensor really sucks. Most often, if it worked at all, it would only pick up delivery people walking away from the camera. I contacted tech support and all they could do was ask if I had the latest version of the software. I did, but it still wouldn’t work properly. Based on several months of use, I would not recommend it to anyone. I would recommend getting the Ring doorbell. It works great.

They will produce a letter from the company claiming the cameras but they absolutely can, violating federal wiretapping and privacy laws is now becoming a major issue for property owners despite states passing their own privacy laws as well. We have someone whose aimed one at a bedroom 20 feet away and the people from Philippines monitor it for you. You can tell the person setting up your system that you intend to use it for illegal spying and they will sign you right up no worries.

We mostly love this security system. However we recently replaced our base station and had to buy an entire suite of sensors. We included 2 outdoor security cameras. Garbage. Batteries barely last a month. Micro USB charging system, which is ridiculous these days. DON'T buy them.

If you plan on cancelling ever..it will be VERY difficult. Once you finally go through all the calls and transfers and holds and you think you cancelled you probably didn't. This happened twice with me. I spent over an hour jumping through hoops only to be charged yet again. I would not sign up with them. It's a scam company.

I have had Simplisafe for about eight months, and I am not happy with the quality of the equipment. A reliable security system is crucial as I am pregnant and home alone while my husband is deployed. We have the wireless camera system and our WiFi connection is strong. On multiple occasions, the cameras failed to record certain situations. One morning, I woke up with my bedroom window screen popped out, and the screen was spring loaded, so there was no chance it would pop out on its own.

Make sure if you are thinking about buying a SimpliSafe system that you work on their timeframes instead of your builders. We just built a house and decided to use this stream. We ordered it when the builder requested us to so they could see what items would be used where. We just moved into our house last week and the system was installed and activated two weeks ago. However, since we bought the system more than 60 days ago no refund can be given for the 10 items that are no longer required. Some are just out the money and I think this customer service stinks when you cannot determine an exact time frame when you build. I would definitely not use this system again based on the horrible customer service I received.

This system is incredibly easy to set up without any professional assistance. However, DO NOT BUY THE MOTION SENSORS. I can walk through my entire house without triggering any of my motion sensors. I do have the sensors on “pet mode” because I have a dog so I’m not sure if they are more sensitive outside that mode but still. And they do not offer the ability to switch out equipment (even though they have 60 day money back guarantee?). So my only option is to buy a bunch of entry senors and keep the useless motion detectors or send it all back. As someone who has never had a security system, I wasn’t sure what would really work for my needs and the chance to reevaluate those needs after purchase would be appreciated. But I think we can all agree a barely functioning motion sensor isn’t something anyone needs. If you are going to get this system go with the entry sensors. They are cheaper and they actually work.

I cannot say enough positive things about this system for my 88-year-old mother who is still active and desires to stay in her home. From putting together the system with sales assist to professional installation the process was seamless. Customer service even talked my mom through resetting a camera! (She is NOT tech savvy). I am able to see all rooms and outside and chime in anytime to talk or check-in. Cameras are clear view. Speech on her end is a little challenging but it works. Also peace of mind with her mobile fob (not bad looking) that she wears and coupled with charms so it looks like jewelry. She got the hang of arming and disarming within 48 hours. This system saved us a lot of $$ in private care and gave us peace of mind... Her. Confidence. And it’s affordable. Well done SimpliSafe!

My son called Simplisafe, a technician came out, came out, put some holes in the wall, told my son that he'll be back, left. Never came back, left all his equipment and tool bag. We called him over and over, left messages and he never returned our calls or picked up his equipment and tools. Now we have all this stuff in the garage.

Their tech products are garbage, and their app and system are glitchy and prone to issues. The outdoor cameras, despite nearby Wi-Fi routers with incredibly faster fiber internet, disconnect and glitch out constantly, to the point where they are essentially useless for actual security purposes. I doubt that other security companies are better on this, but the monitoring plan is also super scammy. They bury in fine print that you will automatically be enrolled in a $30 a month plan, in the hopes that you won't notice or won't remember to cancel. Then they make you jump through a ton of phone hoops and spend at least half an hour on the phone to cancel that plan. Oh, and if you cancel, you have to go through the process of reinstalling each of your cameras, that's another hour of work. In short, they are a garbage company. I used ADT and thought they were as low as a company can get. I was wrong, Simplisafe is the new champion!!

We have been with Simplisafe 2019. No big problems starting out so we added on other features to our system including an extra tower to self monitor a system for an out building. We was told it would be no extra monitoring fee and would work with their app. Mind you, we live in the country without WIFI so this system was a great option since it worked off cell towers! Everything has worked great up until this year when they removed the self monitoring option completely as well as now claiming we need to have WIFI! After over a thousand dollars of equipment in 3 areas of our property we are NOW being told WE HAVE TO HAVE WIFI!!

I just canceled my subscription and they have changed it so you no longer get alerts from your cameras and zero storage for said camera. I might be able to understand the storage but removing the app's ability to notify you when there’s motion on the cameras??? I feel like this is a lawsuit waiting to happen. And I will sue if I’m robbed or god help us anything worse. There is no reason why the built in motion sensor and the app would no longer be able to talk to each other. Trying to force you into a subscription. Horrible ethics. Will actively tell anyone I know not to deal with this company!!

I chose SimpliSafe for one reason only. After so many headaches with previous alarm systems, I was thankful for a product that did not require monitoring and monthly fees. All I needed was system that sent me push notifications regarding entry and exit of my home and of course, alarm notifications. I have been with SimpliSafe for almost 4 years, and up until today have been mostly happy some hardware failures. However, I noticed a few weeks ago. I stopped receiving push notifications from the SimpliSafe app.

Do not recommend this company! I cancelled my account Dec 2022. They charged my bank account for 2 months yesterday, I called and they refunded them and assured me no more charges would occur. This morning I look at my bank account to find 3 more months of charges… I cancelled my debit card so they couldn’t charge anymore… seems a little shady.

After about a couple weeks we're very pleased with what is a replacement system. Here are the new features that we appreciate:

I have had my system since 2020. My doorbell has been replaced twice. Again it does not pick up motion at all. I called yesterday, the young lady told me I needed a corkscrew. I asked 3 times "corkscrew??" She said yes each time. Obviously not too intelligent. I called again today, asked for a supervisor in the US. After being told it's my wifi using all the bandwidth (not) I discovered the person lied about this individual being a supervisor. They are a tech. In my experience they are inept, not bright, and they fib. Go elsewhere for security systems.

I had a good experience with one home. The Consultant was knowledgeable and very helpful. However, in three recent attempts to use them again, it was a nightmare. The CSR knew very little and couldn’t answer my questions. I had loaded the order online and just had a couple of questions. She kept placing me on hold and ultimately said to “Call back tomorrow. The warehouse is having problems.” I tried three times before giving up. I did receive a call much later but, it was too late.

We got our SimpliSafe system around Christmas time 2023. We have had no complaints about the system. Installation was easy and painless. We did forget however that after the free month trial that we would have to pay for the monthly service. But after a very detailed discussion of what our coverage included in our payment service with Herman, we felt very satisfied with keeping the FastSafe 24/7 monitoring plan. Thank you Herman for explaining in detail what we’re getting! We appreciate the ease and kindness of your employees. We wouldn’t change a thing!

Very disappointed.., I own a small retail shop and purchased Simplisafe for it.. After a few months, the outdoor cameras stopped sensing motion and recording, which was very frustrating after a few things were stolen from the shop. Called customer service, did the updates, reinstalled cameras/devices, reinstalled the app, and still, not picking up motion regularly. After calling multiple times, just doesn’t seem like they have a solution. They asked me if my camera was angled at 30 degrees and it was placed 6-8 ft above the ground.. Hmmmm, must not be recording cause it’s at a 29 degree angle, and 8.5 feet above the ground

I was a new resident in AZ.... less than 3 months. I bought and was having installed - a complete SimpliSafe security system in my home; a system that is highly touted by Kim Komando (whom I admire and respect) on her national radio show. -At no time during the sales pitch by SimpliSafe who described and sold me the system....was I advised that I needed my community's/city's "permit" to install an emergency response system. And, not until I received an UNTIMELY email message (literally during the installation of the system that day) from the company (LIKELY TRIGGERED WHILE IT WAS BEING INSTALLED) ...that I needed a 2-step verification process for the community's police to respond to an emergency notification. I received this "URGENT!" email from SimpliSafe just seconds AFTER the installing tech armed the system ....advising me of the 2-step notification verification process.

Purchased this system 6 months ago. Indoor motion sensors rarely pick up motion and often disconnect from base station. Recorded video delays due to “wake-up” time render facial recognition iffy, at best (yes, all cameras have excellent connections to Wi-Fi and base station). Setting up the indoor cameras with the QR code is an awfully cumbersome experience. One indoor camera is useless as it never depicted the QR set-up code (yes, all glare eliminated from camera and iPhone screen). Door sensors seem to be the only truly reliable bits of this system. We canceled the monitoring service and now have the basic video recording option, thus the “security system” is used only for video captures.

Our cameras were regularly down. We traveled and got camera notifications that were blank and couldn't manage our alarm. Never really worked. Customer service people were friendly but not able to help. Terrible experience overall.

If you try to cancel your service they just get an attitude with you and just ignore the request. They seem like they are only interested in keeping paying. Cameras and doorbells always seem to not be able to record or live stream and they blame it on the "internet connection". It ain't. It's the poor build quality.

We've been Simpli-Safe customers for over ten years when suddenly they raised their monitoring charges without any notice! They said this was "to supply us with better service". It's simply price gouging, like so many other businesses and products over the past few years. We still have no monitoring if our Wi-fi signal drops. Nothing has changed in terms of reliability. So much for "customer loyalty"!

The camera doesn't work without a plan. And they won't tell that to you while you are purchasing the devices. Only when I tried to cancel my plan after the initial trial months, I was told that none of my outdoor cameras will work and they will not give a refund also as the return timeframe has passed.

I bought the system about a year ago, the doorbell stop working, I have the camera outside hooked up to solar. They don't recharge. I'm glad I never signed up for services. ADT is not any better. Just thought I should mention that.

I've used SimpiSafe since 2015 with great results but then they 'upgraded' their system. The older smoke alarms and other sensors won't work anymore. I had a black indoor camera that worked fine at one location, but when I moved it to a new address, it won't work anymore. The customer 'service' is useless and a complete waste of time! You have to reset the base station and other things over and over and over again. They read off a script and it doesn't work. My guess is that they have management that is spending the $200Million that they raised two years ago on themselves instead of the company.

"SimpliSafe" is DISHONEST and NOT TO BE TRUSTED. How ironic that the name of their company describes the exact opposite of what they stand for. I am just coming up on a year with my SimpliSafe System. We purchased the system so that we would be able to watch/monitor our home OURSELVES when we were out. We made it explicitly clear that we did NOT want the Monitoring service, the unnecessary warning calls and alerts.

This company is so messy. They don't know what they are doing. None of their stuff works after upgrades. They should not be trusted with your smoke alarms. If there is a firmware update required kiss your security goodbye.

I have been a SimpliSafe customer three years. I got the door camera with initial setup. I bought two outdoor cameras when they were added to availability about two years ago. In the past year the cameras response time to recordable events is delayed or missing completely. Packages and notes have been left at my front door without recording the event. I have an outdoor camera which covers the walk leading to front door camera also. Neither cameras are recording when items are left at the door.

We purchased and have SimpliSafe monitoring a house we own but don't live in. The base station is not working and based on my conversations with customer service and a supervisor in customer service I have to take a day off work. Drive 4 hours to get on the phone with them to troubleshoot the system. If the base station is still not working they will send one which means I take another day off. Drive 4 hours to get that installed. According to customer service there are no other options.

Just spent over 1.5 hours trying to answer two questions both over the phone with two different reps and one online. 1) I can't seem to subscribe to any plans through my app or the website - can you help me activate a Self Monitoring plan that includes access to the cloud drive for my cameras? 2) Since I am not and don't plan on using any of the alarms and only want to use the camera, do you know if I have to register with the local police/fire department? (My original subscription in 2021 included alarms, so I had to sign up with my town.)

Absolutely stay away from this security service option. SimpliSafe customer service is a joke. When you sign up for their plan you can't cancel it without calling customer service. Even then, in my experience, after telling their agent around seven times that I wanted to cancel my service, I was still billed two days later. I had to then call again to have that charge removed and to again, cancel my service. Another hour of my life wasted.

Simplisafe is definitely subpar and doesn't scratch the itch to make you feel safer. I had them for two years and their products are below average. I recently upgraded to Vivint and everything has been 5-star, but it's definitely pricier. I also had customer service issues with Simplisafe, I was unable to get my account correct for a while and then it took a few months and a few different calls to get the cancellation right. Spend the money and get a better system.

My app for SimpliSafe picks up someone's camera on their doorbell. I have called 3 times and they state security will call. They have given false information as to why and it's not corrected. Hopefully this doesn't ever happen with an indoor camera.

They advertised that the mobile app usage is free. But once bought the whole home system and set it up they are asking to monthly paid subscription to even log in to the app. Now I am stuck with it. Please find about this false adv before you buy.

I had this alarm system and monitoring service on two households and had nothing but problems at both. Faulty and intermittent problems with base unit, poor cellular reception at both locations (different cities), poor monitoring service, poor customer service. Several serious internal glitches, including changing the address at one location to the wrong address! So, if there had been an emergency, no one would have arrived at the correct address!

We bought the system for all windows, doors, glass breakage and 4 outdoor cameras. What a waste of money. We also use the monitoring service. The wireless cameras have to be only a short distance from the main hub or they don’t work. Even today, if we get an alert that there is motion on our phones, it takes 30 seconds to a minute to wake the camera up, if it works at all. If there were an intruder, he would be gone before the cameras woke up.. Then the batteries don’t last but 3-4 weeks at best in the cameras but even worse… most of the window needs door alarms also have battery issues. Even when we first received SimpliSafe, 6 batteries were already dead and they wouldn’t send replacements. I should have known right then. Almost $800 wasted on this poor system. Great concept but poor equipment.. my suggestion… DON'T WASTE YOUR MONEY!

Simplisafe is not as expensive as some of the other well known companies. However, when it comes to being worthwhile, it a waste of money. I've been a Simplisafe customer for year. However, one day my alarm went off accidently... There was no call, no check in, nothing. When I called Simplisafe to ask why they didn't check in, the customer service agent explained very rudely that Simplisafe outsources all of its local call services to local contractors and Simplisafe is not responsible for their poor performance. I've had a number of other false alarms with no calls or follow-up from them... Don't know why I'm paying for this service.

Purchased complete security system, not impressed with exterior camera, returned for refund. Attempted numerous Cust Svc calls to resolve with same result. Sorry, refund takes 1-5 business days. NoJoy

While SimpliSafe may be good system, I had tenant using it and for initial purchase, we used my credit card, after that SimpliSafe continued to bill my card unauthorized for monthly service. They have yet to rectify and response by Ceo escalations has been less than forthcoming. I have provided documentation to the charges as well as the fact that my email is not tied to the account. Phone response is of no help. Customer service and their general lack of "security" to protect consumers which raises the question from an overall service model to keep one safe.

Problems started with the purchase of the SimpliSafe system. I could not order the additional magnets for door monitors that I needed on the web so I had to order from a sales person. There was a promotion on at that time of a free indoor wireless camera, which I really wanted, with my order. However, even though I requested that camera, the sales person ordered a free wired indoor camera for me. I caught the mistake when reviewing the electronic mail with the order and called in to get the order corrected.

We purchased a SimpliSafe alarm system after having a disconcerting encounter with a neighbor. Since activation we have have 4 false alarms, 3 police and 1 fire department. That have resulted in being charged $200 in “false alarm” fees by our city. SimpliSafe has admitted that these are completely erroneous alarms (not triggered by us in any way) yet have not reimbursed us for these fines. Had we been POC our lives would have been in significant danger when the police showed up at our door due to a false alarm “panic button” triggering. Even as a ** woman, I felt very stressed and uncomfortable with the police at my door questioning me about the alarm. Again this was 100% not a real alarm and instead a glitch due to the SimpliSafe system. I would not recommend SimpliSafe to anyone.

Installed about 6 months ago, and now the camera stopped working ring is ok but no camera. I tried to charge it but you dont need to its hard wired, tried to reboot it doesn't work. Product is crap. Have a nice day.

The latest twist is that they've promised me a refund for the past few months of charges. I'll believe it when I see it. I'll update this review in 15 days if the refund doesn't come through.

At the time of placing my order I was told on multiple occasions that the quoted price would include full installation at our home. As it turned out installation was not included in the price and I had to pay an extra $500 to an outside vendor. I spoke with a supervisor that stated she would listen to the recording of the original sales call and try to "make it right". The offer I received was 30 days worth of free monitoring which is $29.99...way less than the extra $500 I had to pay for install. The supervisor that originally assisted me would no longer take a phone call or return an email once the $29.99 was approved. All I ever asked was that they listen to the recording of the original sales call and stand behind what their rep told me on multiple occasions.

I have had a Simplisafe system about eight years. I have their new system now. Recently, I purchased a pair of outdoor cameras because they were, well, simple: remote, connected to WiFi, rechargeable batteries with three to six months before battery recharging, no drilling, wiring, etc. Initially, they were working great. I did have one camera go belly up, and it was replaced with no charge.

I returned the entire system unopened, I decided it was too expensive. They promise the refund will show up on your card in 1 - 3 days after they receive the equipment. They confirmed receipt, this is day 11 and still no refund. I have called, I have emailed several times and keep getting promises but no refund.

I bought the Lighthouse package today for 40% off and activated Chase's rebate, as well. Afterwards, I saw the negative reviews online here. I did some more digging and found out SimpliSafe only uses 2.4 wifi. I wish I saw that sooner. It won't work with my home wifi. I initiated a text with them to cancel because I just ordered it today. They told me to call. I called. I have now been on the phone 26 minutes with delays and excuses as to why they can't cancel.

I went with SS after reading up first and then calling in to become a customer. I was fine with the equipment and prices. However, the phone agent told me not to check the box marked $99 for installation, because according to him it could vary depending on the order - which he had in front of him. The equipment came by mail, and we then called the OnTech affiliate to schedule the installation.

I purchased a SimpliSafe unit for my home. I was told I could return for a full refund. I received the product and my husband decided it wasn’t what he wanted. I returned the unit within a week in original box and packaging. Spoke with customer service. This was in February 17,2023. Told once they received the unit I would receive a full refund with in 1-3 business days. Long story short, after 4 phone calls and emails about my refund I have yet to see it!! It is April 3rd and I will make my weekly call to customer service! Not happy and will Never purchase again!!!! S **

I purchased camera few months ago. Cameras were lagging and kept freezing. I returned products and thankfully products were bought from 3rd party. I followed to cancel the account and had most difficult experience. I spoke with very rude customer service rep and was told to email, once I email they will cancel. That wasn’t the case and I was asked to provide state ID in order to cancel a service I don’t even have set up. Terrible experience, if you’re seeing this, run.

We returned a system in September-October timeframe and still no check. I was told that it would take 4-6 weeks to be reimbursed. Nothing. Today I was told the check was mailed to the incorrect address. It will take another 6-8 weeks. Customer service people are very nice. BUT why won't the company submit a check sooner being they made the initial mistake? It's a very BAD business policy to keep people waiting 3-4 months for a refund.

I purchased an alarm online late January 2023. My plans changed and I did not need the alarm. I contacted SimpiSafe to obtain information for returning the system and they emailed me a pre-paid label. I affixed the label and shipped right away through USPS. The package was received in their warehouse on 2/06/23. (After I tracked through USPS)

(1) On February 6, 2023 an order was accidentally and erroneously placed with Simplisafe for $442.76. (2) On February 8, 2023 I called Simplisafe explaining what happened and asked if I could refuse order. I was told no and that I would need to use their label to ship it back. (USPS) I received the item. (3) I was informed a full refund would be issued within 7 business days.

I purchased one of their packages a year ago and up until two months ago everything was fine but then the base station stopped working. Called them up and after a long wait and jumping through hoops they sent me a new base station. Just tried to set up my NEW base station and after speaking with 3 different rude tech people (who have no idea what they are doing) and wasting over 2 hours of my day taking out batteries and unplugging stuff and nothing working. They stated that the new base station I got didn't work and would need to send me another one and that I would need to go through this all over again. Not to mention having to return the broken station they sent me. So not only do they send me garbage but now I've been given an errand. Not sure how I can have confidence in their equipment after this. My advice to you is save yourself the headache and go with someone else instead.

I have had services with SimpliSafe for a year and a half. We bought the Essentials Security System with numerous extras for a total over $700. The good: The sensors, base station, etc were easy to install. The bad: The Video Doorbell Pro never worked. From day one we had issues with the videos not loading, they would show a few seconds then give an error message. When we tried to drop in on the camera 9 times out of 10 it would give an error message, or log us out of the account, and it would take 30 seconds or so to log back in. We would then again receive error messages. It would often say "No Video. We did not receive this part of the recording from your camera."

Had an awful experience too. I ordered three water sensors and then called about one nonfunctioning water sensor and was told to go through "steps," first to verify my identity and then to "fix" the problem. After 20 minutes on the phone and four turn-off and turn-on alarms, I was finally told that I would be sent a new sensor that would arrive in three days. I asked about being compensated for my time without the sensor and my time on the phone and was told I would not be, until I spoke with a supervisor who told me how great the company was. Eventually, I was offered one-month free service. I believe the appropriate action would have been to apologize and rush me a new sensor because I received a defective piece of equipment -- clearly not my fault.

I've been a customer of Simplisafe for 7 years, and I have had nothing but trouble. The alarm system is fine, but the camera surveillance system is the worst. VERY difficult to set up and even harder to use. I have been on the phone extensively over the years; they have sent me replacement cameras (free) because the original failed; and today I spent another 75 minutes on the phone trying to get one of the indoor cameras working. The tech got it working, but 2 hours later it failed again. Plus it takes FOREVER for the cameras to "wake up" and begin transmitting a picture. Finally, the batteries on the outdoor cameras don't last very long - they are rechargeable but you will be doing that frequently. Overall, I am considering another company. I suggest you do the same.

Do not buy! You pay for a service and it conveniently doesn’t record when someone is right in front of the camera doing criminal activity! I called support and they have no footage and only offered me one month free. They also offered to send me a replacement camera but no footage of the event and tried to blame it on an outage in my area. Nope! My doorbell camera from Nest was working the whole time, just didn’t see the criminal. Don’t buy SimpliSafe!!

We've had a SimpliSafe system for several years on our Florida home. We have it monitored only during the months we're in another state. It used to be that I would call and put monitoring on pause for approximately 5 months, then call to reactivate when we left. No problem. However, today I'm told they can pause service for only 3 months. So, now they have a backdoor way to get you onto a 9-month "plan". How's that for sneaky? My trust in SimpliSafe just took a precipitous nosedive.

I placed an order and paid for expedited shipping over 10 days ago, and still have not received equipment. The "bright side" of the delay I suppose is that I was unable to book the installation until 10 days later anyway so there really was no rush, but I wanted to have the system in hand as soon as possible, as I was in the middle of a move. After reaching out several times to customer service I was advised that a shipment tracking number would be available once the items shipped (never once did anyone look into why I hadn't received a tracking number in over a week from placing the order). I finally call to speak with customer service who informed me that there was an issue with the order during the processing, after the payment was made. I am furious that no one caught this, especially after my multiple attempts to inquire about the order status.

Purchased two SimpliSafe outdoor cameras along with their 120V power sources so I didn't have to worry about replacing batteries. The cameras are an absolute failure. By the time they "wake up" which is 5 or more seconds, the 'bad guy' has already walked away! Nothing of value captured. Doesn't even capture me driving my car into the garage! Everything on my end is up to spec - power, network speed, wifi signal strength. Addressed to SimpliSafe with NO RESOLUTION. AND they are still selling the camera. Also have had at least two entry sensors fail (replaced gratis). Definitely will not recommend them for camera security.

We purchased the Simplisafe system about a year ago. We have 3 exterior doors that are metal. Guess what, the door alarms won't work on metal doors unless you create a barrier between the door and the alarm...However, didn't know that until they were installed. However, I only have one that doesn't work at a lot. It will flash like you are opening the door but it won't register that it is open or shut. We have had several occasions when we open the door and it doesn't even buzz you to enter the code and then later, it will go off.

I purchased my first (of two) SimpliSafe systems in January of 2021. Included the base, smart lock, video doorbell, one indoor camera and several door sensors. I purchased a second system for another home some months later. Both systems' smartlock has not been reliable. On several occasions I need to either lock or unlock the main door from the app and it does not connect to the base, giving me an error.

So I was not happy with this alarm company in any way. It shut off out of the blue in the evenings, the camera would come on in the middle of the day, or kept breaking down and then it would disconnect from the wifi and take forever to hook it up again. In the last six months, I have been dealing with the FBI as they informed me that my daughter and I were being cased for sex trafficking. Cameras in our home, everything. Now that I am going over everything one that was involved with this, they found that the manager was in contact with one of the traffickers and was paid to turn my wifi off so they could get into my house while I was gone. They people are under serious investigation!!

We purchased the door sensors, the station, the camera and the sensors on the inside. You're allowed to see it on your app but you cannot see any of the recordings unless you pay them per month to do so so all the money you spend on the system. Nothing works unless you pay them money. Not a good system to buy. There are other systems out there that don't require monthly payments to get your security.

This company cannot process an order in a correct manner already set to return the 800.00 product and its not even received yet. Customer service of no assistance at all after 30 minute phone call. I cannot imagine the hassle to activate the service let alone trust my home and family with this company. System will be returned when finally received.

I have a complete SimpliSafe system in my home. Had a problem with the Carbon Monoxide detector in the system, so I needed a warranty replacement only to be told that “SimpliSafe no longer supports that device and it is permanently out of stock….Customer Service 08/08/22.” I quit ADT to put in the SimpliSafe system as it was complete with cameras, smoke detector, carbon monoxide, motion sensors, window coverage, and key code door lock and video doorbell. Very disappointed in SimpliSafe for not letting their customers know that they no longer even carry the carbon monoxide detector. If mine had not faulted, I guess I would not know either. We like the idea of a complete coverage system, and SimpliSafe is no longer in that category! Too bad, I really like what they are doing but this was a gut punch.

This system is God awful. I spent a significant amount of money for sensors, cameras, glass breakages, and motion detectors. First night sensors dropped off. All throughout winter different sensors dropped signals. I had sensors on 30 windows. At some point, 10 sensors dropped the signal and came back on and continued to dropped the signal. I also have the door locks from Simplisafe. Tonight I went out to look at the locks and the front door is not online, not connected. It said to check the battery, I just put this thing on in May. So it can't be the battery. As I said in the beginning, do not buy Simplisafe. I just spent another $1,800 to put Ring in. I still have to get the locks. We live in another state from where this house is and I like to keep an eye on everything to make sure it's all secure. I can't do that with Simplisafe. If I have said it enough I'll say it again, STAY AWAY FROM SIMPLISAFE!!!

I have had SimpliSafe for approximately 7 years. We have the system for 27.99/mo. that includes monitoring where they call you if there is an alarm. We just upgraded to System 3. We were asked if we wanted smoke detectors so we said yes as we thought that it was tied into their system. BEWARE, it is not. The smoke detector is a stand-alone detector with no monitoring involved. We paid $29.99 for each of the detectors that don't operate any differently than one that can be purchased at a big box store for about $15.00. Other than the smoke detectors, we love our system. Very reliable.

I recently purchased the Stonefront package at a 20% discount with free camera. I went back online to review the package and saw the new promotion was 45% discount with free camera. I looked at my invoice and saw I was charged for the camera then received 20% discount. I called Customer Service to see if they could apply the 45% to my order and the sales dept said no. Any other company gives you 30 days for purchase protection where if you find the same product for a lesser price, they will honor it. In order for me to receive the discount I have to place another order. I asked to speak to someone in the Sales Dept. and they told me "No". So, I decided to return the whole system un-opened for a full refund. I have worked in sales for years and if I didn't take care of the customer, I would lose my job. This has been one of the worst Customer Service experiences I have ever had. Would not recommend them at all!!!

Stay away from SimpliSafe. Purchased the system and every time we lose power, the system takes a lot of time and effort to get it to reboot. The last time the power just flickered and now the system refuses to reboot. Each time I call Simplisafe, each rep gives bogus reasons as to why this happens. They are now claiming it is my internet provider and I should contact them. Even though I run most of my house using my internet, Simplisafe is the only issues I am having. So It is not the internet. Now I have a nonworking system sitting on my desk. Ever since I purchased the system, I have had nothing but issues. And the customer service is horrible. Once the rep got frustrated she could not resolve the issue, she hung up on me. Horrible system and horrible customer service.

The system looks great and I love the sound of the voice. I love the designs of all of the devices and how they work. The customer service has been great so far and the price points are good overall. Here's the bad; all of the cameras, including the new outdoor camera have horrible picture quality, they take forever to view from your phone including the doorbell ringer/camera. Most of the time it will alert me that there is motion detected but the videos are almost never available to view.

**ZERO STARS** I bought a system 7 months ago and during set up none of the cameras worked. They apologized after hours of troubleshooting and said they would overnight me new cameras especially because we were going out of town. The camera never came, we waited 2 weeks for the camera to come because we called them AGAIN when we came back in town and the CSR said they forgot to send the replacement. So, we attempted to set up the cameras again with tech/CSR for hours on the phone and he said that he thinks they sent us an older camera by accident that doesn't work with our internet, He then suggested we DOWNGRADE our internet service quality to accommodate the old camera. I said I'd think about it because we have been with our service for 3 years. Also, why does your NEW equipment not work with today's internet speed?? STUPID!

Monitoring service is excellent. Customer service and order processing is awful! Placed an order on 5/27. On 5/28 I received ship notification and tracking number. As of 6/2 the item has not arrived at the USPS for shipment. I requested an online chat and 4 hours later still haven't been contacted. I called customer care they confirmed it was still in the warehouse pending shipment. Talked to customer care supervisor who had more excuses than solutions. She implied the memorial day holiday caused a delay. I'm sure it did, but that was 3 days ago. No reason why it sat for another 3 days. She actually suggested the post office hadn't picked it up yet. Mind you, the postal service and Simplisafe returned to work on Tuesday 5/31. I'm on the verge of changing to another service because of this level of service.

I was on a support call regarding not being able to see my timeline of activity. I was on this call for over an hour and 45 minutes only to be told that the plan I have been on basically does not have the feature to see my past activity and I would have to call every week to see if the system has been tested. For this loss of feature I get to pay an additional $3.00 a month. This has got to be the dumbest thing I have ever heard. I have systems at 2 locations. I am sorry I purchased the SimpliSafe products. Don’t take function away and expect the consumer to pay and not get any benefit..

I had been with SimpliSafe for 5.5 years. They upgraded their system 4 years ago because of of problems with their original system. They never informed me of the need to upgrade, but they were happy to take my monthly monitoring charge of $27.99. When I called to complain about that the system was not working for me, they wanted to sell me the "new & upgraded" system. After some further discussions, I asked to cancel my system, which they agreed to do. But they would not refund me the monthly monitoring charge of $27.99 which just deducted from my bank account yesterday. I expect better treatment of long-time customers.

I have had a Simplisafe alarm for about 6 years. Their equipment is functional and affordable priced but their actual contracting with a monitoring service here in L.A. is a complete disaster. I set off the alarm to see what would happen. No one called as I stared at my cell phone for 30 minutes. I then called their L.A. 'central station' To ask why they hadn't called they resorted to several obvious lies and far from cleverly done. They claimed they called- a lie. No record of any calls from them for that 30 minutes.

Let me first say the customer service has been one of the best experiences we have ever had. The people we spoke to and their product knowledge was always top notch. Our problems began were minimal. The key fob is designed poorly and as a result it has constantly activated accidentally. Sometimes without our knowing. I cant tell you how many times the dog jumps up and sets it off or I get into my vehicle and the button is pushed. But I can live with that.

I have been a customer with Simplisafe for 8 years. After a recent price increase to the subscription monitoring, I made the decision to cut the umbilical code, and begin self monitoring. I called customer service, requested cancelation, asked questions as to whether or not I would be able to use the mobile app, (i.e. gain access to my cameras and video doorbell, and change alarm states). I was informed that I could indeed still use the mobile app to interactively perform these actions.

I have been paying, and without security for going on five months. Let me say, the system is fine when it works, and if you know what you're doing, you may be golden! I do not know what I'm doing however. I admit, I'm no techy genius, and I was not advised I had to be one to get this system!! Every time I send an email, I just get an automated reply, thank you for your email, call our customer service number for assistance. The email doesn't say it, but you call customer service, which is what I do prior to sending the email, to either be told, "Tough fix it yourself," or they give you the run around, or I wait 20 minutes to have no one pick up at all!! It is very frustrating.

If you own a rental property do NOT get this system. You cannot update it unless someone is physically at your house, you need to reinstall the keypad... which I’ve had to do twice. It had taken over 6 hours of my time to troubleshoot with them, upgrades come out of nowhere so you can’t even plan around them. If your wifi goes out the system can short circuit. I specifically joined this consumer review page to warn everyone. There are better models out there!!!

I was getting a monthly bill for 22 months. But turns out they didn't know we weren't connected to their system. Only way to cancel is by phone and takes forever to talk to someone. I guess they hope you give up, so they can keep charging you for doing nothing.