SimpliSafe Reviews

I researched a lot of companies before settling on SimpliSafe. Ultimately, I'll say that I chose SimpliSafe because the price was right; I was shopping on a budget. The problem, of course, is that shopping on a budget means that you often get budget products. My cameras are constantly disconnecting from my system, to the point that I have every confidence that if there WERE some incident at my house, I would have no footage to provide authorities.

I have 5 cameras set up. I have used this system for 3 years. Sometimes I am away from home for several weeks at a time. Always will have 1-2 cameras go offline for no reason. Customer service does not know how to correct this. I don’t know how they get the high reviews they receive.

After a few weeks after we installed the system, I noticed the app was requiring me to login, out of the blue. Then I couldn't login on my PC. After confirming that my password and email were correct, still no joy. Called their tech support and was told "there is nothing I can do" by their tech. Once locked out, even the company techs cannot fix it, override it or change it at all. Excuse me?! SO now I cannot remotely protect my business and must wait 24 hours to try logging in again in the hopes their system allows my back into my own account. Helluva way to run a security company. Should have gone with ADT.

I built my system to include a base station, several door sensors, motion sensors and outdoor cameras. When the components arrived, they were extremely easy to set up and test. I did run into a couple minor equipment glitches which Simplisafe was quick to replace, no questions asked. I also spent a good deal of time on the phone with support staff resolving a wifi issue - which through systematic troubleshooting - we were able to resolve. I am 100% satisfied with the price/value, support received and APP. I love that I can remotely access my system and adjust settings all from my phone. Very happy I made this purchase - it has definitely improved my feelings of security.

We decided to go with SimpliSafe, so we can take the system with us when we move. First off they lied to you about how much it cost. They say it's only going to cost $499. In reality it cost over $1,000. They don't tell you that until you call them and you're on the phone with him for over an hour. Our cameras go off 24/7, no matter how much we troubleshoot there always seems to be an issue. There's nothing wrong with our Wi-Fi connection, everything is plugged up just fine. And somehow the system triggers a false alarm and the alarm goes off no one put the alarm on. So if I'm going outside to take out the garbage the alarm will go off for no reason. Mind you I have a baby who needs to sleep, and it's very frustrating! This is happened to me twice. Stay away from these people! It's a scam! I'm so upset that we are stuck in a contract with them!

I've had a really poor experience with SimpliSafe and would hate anyone else to spend the money like I did. You need to purchase the equipment, which was fine for me. However, the door lock didn't work. I connected with their team three times for a replacement, they assured me it would be sent, and it never did. It's now past the 60-day window, and I cannot get a refund.

I'll start by stating that SimpliSafe is not equipped to handle customer support requests. My emails continue to receive auto-responses and no agents have been able to assist me with anything. I needed an email support ticket to send in data (screenshots, scans, etc), but was unable to do so. This is concerning to me, should I experience any future issues, that I will be told to call and wait on hold on the phone. The lack of customer support is critical to the decision making process for a product and service like this.

I ordered a system in September. It was delivered by FedEx and left outside on a table by the deliverer despite easy access to at three covered areas. Rain came and soaked the system. Simplisafe, who chose the carrier, tried to blame me for Fedex's laziness. Another system was delivered that does not work, then another rain soaked system (Simplisafe loves Fedex), and system #4 was delivered to the wrong address by USPS and presumably lost according to Simplisafe. During a four month period there was no follow up or concern shown by Simplisafe. Still have no workable system and they simply don't care. Never, and I repeat never, do business with this company. The level of incompetence and poor customer service is beyond belief.

With the plan that I’m on, It seems that the video recordings will delete after 30 days but the timeline will stay forever, who needs to keep messages like doorbell rang, motion detected, or system activated, or system off?? But if you can’t delete this timeline, it just keeps using memory on your devices for no real reason. I’ve contacted SimpliSafe’s techs several times about this problem and after more than a year all I get is a response of they're looking into this issue. Don’t you think that after a year they would be able to link the timeline and recordings to delete together when they're not important enough to keep, And if you have the 2 camera recording timeline, the recordings and events stay on your device as long as you use this plan.

Been with them since about 2014. Equipment - when you can get what you want/need - is great. But their service/customer service is terrible. One, unless your situation fits into a "can" that SimpliSafe has already constructed (often in form of very useless FAQs) - or if you do NOT KNOW enough to go that route - they are useless. Their e-mail responses make it absolutely obvious that they do not EVEN READ your communications to them; and EVERY RESPONSE is actually an attempt to sell you a new system or a rather expensive add-on/ accessory that you did not even mention, and is NOT EVEN RELATED to your concern. Do NOT try to re-ask.... You WILL GET THE EXACT SAME (CANNED) non-relevant response.... The intention of which is to Sell-Sell-Sell. And for whatever reasons, they will INSIST upon you calling - and the number they give is NOT actual Customer Service, but rather a sales office.

I've been using the Simplisafe system for 5+ years, never had a problem until the last week or so. I am now not getting any notifications from Simplisafe... no doorbell or camera notifications, no system m notifications... just nothing. When I tried to access my Simplisafe account, I could not complete the login. I get to the verify page, where the Simplisafe system sends a notification with a unique access code, but I don't get a notification. There is an option to have the code sent via a computer generated phone call. I tried that, did not get a call. There is an option to use the unique number assigned when the system was first activated... I have no idea what that is.

My situation is hopefully not typical, but my experience for the past 4 years has been TERRIBLE. I've been a customer since 2014 and at first it was a good experience. But I met a man 4 years ago who has been hacking me, stalking me, and breaking into my home. I moved approximately 800 miles away to get away from him, and I think he followed me here. This man was able to change all the info on my account - even my email address. When I called the company, I was able to speak with a supervisor who told me he could see the hacking and that he would help me, telling me that he would contact me the next day. He didn't call me back as promised and when I finally reached him again, he claimed he couldn't do anything to help me; that my account hadn't been hacked.

We are long time SimpliSafe customers. We have 2 homes protected by SimpliSafe, and have been advocates for SimpliSafe to our friends, family members and acquaintances. Yet today we learned they finally have the long awaited outdoor camera, so we went online to order 2 - one for the back of the house, and the second for the front of our house. To our surprise, we were unable to order unless we bought a full system. Huh? So we called Customer Service, and were told, (1) "You cannot order online unless you are a new customer, but you can call us to order. But (2) I can sell 2 to new customers, but only 1 to existing customers." Again, huh? You ignore existing customers and use the cameras to grow your customer base?

I have had SimpliSafe alarms at my home and legal office for several years and had no problems....however, upon moving to a new location, I have had nothing but problems and basically, all they want to do is sell me a new system! Employees are rude and if you question you and you do not respond as they desire, they hang up on you. Repeated calls to no avail. They literally refuse to help us! During our conversations, I receive e-mail from them saying our monitoring system is turned off, etc. They deny any such actions. Their ratings are going down and that is a good thing. Beware and check other companies that you can depend on and will appreciate you as a customer and a person.

The alarm system is very user-friendly. The monitoring is very effective, staff is very professional and responsive. Overall, using the in home equipment is quite easy and verbal notifications are flawless. System notifies when battery changes are needed. Highly recommended home alarm system!

I am from Canada so had to find a friend in the States who would let me charge the system to her card and have it delivered to her, and then she would get it to me because SimpliSafe doesn't ship to Canada, nor does it accept cards outside of the USA. All good? No. I bought the system, paid with her card, received the invoice by email. Four days later Simplisafe sent me an email with an invoice for $118 more. I called. A supervisor was supposed to call me back. They didn't. I called again. The agent refund the $118 and apologized. 8 days later, they again billed me $118, and they couldn't explain why. Even though I hadn't authorized these 2 charges. I cancelled the order, had to explain to my friend that she would have 6 charges and credits on her card, and to be sure that they were there and accounted for.

Easy to set up, very reliable even in rural areas. Battery backup, internet out, no problem, you're still connected by your cell network. Easy to manage as well. I have had the police in my driveway 2 minutes after accidentally entering the wrong code. I have been notified at work as well when there was an alert. This is a system I highly recommend using SimpliSafe.

I started using Simplisafe when my sister noticed a "peeping tom." It was easy to set up and worked well at first. I moved it to my new house that same year. 5 months ago our camera lost connection. They sent me a new one and that wouldn't connect. The same thing happened with my 2 keypads, smart lock, and base station. Nothing works. No one can get my system to connect.

I've been a SimpliSafe customer for roughly a year, and customer support has fallen through the floor. I have a malfunctioning system and have spent more than 3 hours over the course of a day on hold waiting to speak with someone. It doesn't matter how good the product is if no one is able to support you when there's an issue.

Simpli-Safe has poor customer service, reps who are not trained properly and long hold times. They use a third party to do their installations so you are caught between two companies when something is not working, neither of which will take responsibility. I would recommend you run for the hills before considering using them. If I can dissuade even one customer from not buying the system, I will be glad I wrote this review.

Don't expect this company to be there when you need them. If you are having an issue expect to wait on hold for a minimum of 30 minutes, usually an hour or more. After having the app on my phone for YEARS, the one day I was out and tried to set my system remotely and I got an error message that the app was no longer installed on my phone. It WAS installed on my phone. Apparently a "glitch" in their system. Not something you want to happen when you are not at home and trying to turn on your system remotely. TOTALLY UNRELIABLE COMPANY

***BUYER BEWARE!!!! REPEATED FRAUDULENT CHARGES WITH NO SERVICE!*** The system is useless and ineffective. So I notified the company in writing and by phone call to permanently CANCEL and DELETE my account from their system. They did so initially and I was not billed for many months. Suddenly I noticed they had been fraudulently debiting my account again for the past several months with no warning and zero permission or authorization! I called to get to the bottom of why, and they indicated that someone had merely plugged the base station in and thus they started the charges up again! I had painters doing work on my house who must have plugged it in unbeknownst to me because they thought it was supposed to be on! I never, in any way, authorized them to restart my account after CLEARLY CANCELLING IT and I never USED the equipment/system after cancellation!

Wait times for customer service 30+ minutes at a minimum. Tried to cancel account for four months with no success until I threatened to file with BBB. They will not answer correspondence. Will continue to charge CC cards after attempts to cancel. Customer for over 3 years and this business gone from good to bad quick. If they can't handle customer service calls, they can't handle monitoring.

Before moving from the state of GA to a different state in June 2021, my husband and I called and emailed SimplySafe multiple times to cancel the monthly Interactive Monitoring service ($24.99 fee). 1-888-910-1215, which was advised from an automated email response. I finally was able to talk to two representatives at SimplySafe today (August 28, 2021) to cancel the service and get my refund that I did not get any services for. Very surprisingly, the third representative, the manager at the company, Steven (he refused to identify his last name) was extremely unprofessional and talking over the customer (me) many times during the short phone call, and at the end, he hung up on me (the call ended by him August 28, 2021 at 10:48 PDT). I never had this kind of experience with anyone in my life, especially with any service industry. My husband and I will not use the service again nor recommend it to anyone.

Cheaper maybe - lousy customer support! For home visits w/ trouble shooting, they’ll send you to Hellotech. Hellotech will tell you they only install, and send you back to Simplisafe. Never again. A joke!

The service worked as expected until I wanted to cancel the monitoring service. Then my positive impression of the company changed to a totally negative one. Cancelling was a nightmare. Dismissive agents, one hung up, finally got a good agent after 1 1/2 hours.

I have no idea how their service is since I won’t do business with a company that not only refuses to remove me from their mailing list but completely ignores all requests to be removed. The problem started when I received their solicitation. No real big problem until I tried to delete it. It just wouldn’t delete. The only way to get it off my computer was to write a review telling why I didn’t want it. I did that requesting removal from any future mailings. I have to admit that it did disappear for about 5 minutes then it was resent. That happened 6 times so far. They have simply ignored all attempts to get them to stop. If you try to access reviews on this company most every review is very obviously just an advertisement from the company itself. Why would I ever spend my money with any company that will treat people that way while they are trying to get you to buy their product at the same time.

We purchased our 1st Simplisafe system while living in IL ten years ago. We owned a large home so our system cost about $500 upfront. We had been using Vivant @ $149 a month. It paid for it self in less than a year. Monitoring is all of $15 a month. About 7 years ago we moved to TN. We left the system there and used it as a selling point.

I have been with Simplisafe for 4 years and over the last four years the company has gone down hill. The phone wait time to speak to someone in Customer Service is at least one hour, up to three hours. They've made it impossible to deal with billing issues from your online account. I was recently double billed by them and was unable to contact them. I've gone so far as to dispute the charges and cancel the credit card so they will stop billing me for a cancelled service.

I purchased the SimpliSafe system, installed it and didn't think their functions were equal to the existing system I already had. I returned the system within the 60 day time frame but never received a refund. Some time had went by before I realized the refund was never processed so I called customer service. I was told, "Yes. We see you returned the entire system so we will go ahead and process your refund in 7-10 business days." Well after about 4 tries and several months I was told the system was not returned within the 60 day time frame and they would still issue a refund but would send a check in 5-8 weeks.

SimpliSafe customer service is horrible. It took me several calls and stayed on hold for 35-40 minutes to close my account. The equipment is just ok. I would lose camera connection often and the cameras were very loud when operating. Very cheap product with zero customer service response time. I do not recommend using them.

I did my research and decided to go with a SimpliSafe system. I went on their website and “built” a package that would meet my needs. (Over $350, with discount.) There was, and still is a pop-up on their site that promises a SimpliSafe Camera for free if you purchase a complete system. It does not say it has to be a pre-bundled system or that the offer was not valid with any other coupons or offers. In the process of submitting my order I am advised that I can get a 40% discount if I order today. Sounded great as everything is grossly overpriced anyway. I order. A few days later the package arrives without the promised free camera.

Recommended by a friend and yes while easy to install & use, FORGET about Customer Service. Billing will most likely be a problem based on other reviews I should have looked at before purchasing. Now I need to return a rather expensive item ($169 + tax) which online appeared to be a simple thing. Instead have spent over an hour on hold between 2 calls, presently on call # 3 and guess what, on hold again. Hold music is about as soothing as nails on a chalkboard, so of course I'm assuming most people hang up, as I did 45 minutes into last attempt. No reply to multiple emails, no stores & no other options online to resolve issues myself. Do I feel like a sucker or what?!!! Save yourself...

My son is a police officer in town and had suggested that I get an alarm system for my home. I purchased 2 sets of alarm systems from Simplisafe, one for my mom's home and one for my own home. 5 out of the 6 alarms for windows and motion sensors arrived with dead batteries for both homes. To talk to customer service the average waiting time is 45 minutes to 1:30 hours any day of the week at any time of day. Was never able to wait for that long to ask for additional batteries, we had to buy our own and that was a considerable unexpected expense.

I paid over 360 dollars for a Simpli Safe system I chose, with the help of a rep on the phone. A box arrived at my property and while I was away...squatters set up the system. I evicted them and found that I can not use the simpli safe system because they put it under their password and email. I do not know where the squatters are and I am not in touch with them. The simpli safe rep let me know that there is nothing I can do but toss out the system, even though I paid for it...once someone else sets it up...it is no longer mine to use. A complete loss and waste of money for me.

I have had several reasons to call Simplisafe, each time there has been a 40+ minute wait to speak with a customer sales representative. Thankfully I haven't had immediate security concerns. Their products aren't much better than their customer service. The sensors and control pad come with flimsy adhesive that means the sensors fall off the wall. Awful all around.

Called to solve an issue they had processing my credit card, after 2 hours and 15 minutes waiting on the phone I got charged $100 extra! It could not have been worse. At this time I called again to get the refund and I have been and hour waiting already.

I had the worst experience with Simplisafe. Set up my system only to be alerted in the middle of the night that my front door had opened (a terrifying phone message to receive). Turns out, the system doesn't work with steel doors and the magnets cause the alarm to activate. I called and oh yes, this is a known problem. Just return your system for a full refund. It's been over a month, FOUR phone calls to customer service reps, and still no refund. In fact, I was charged another month of monitoring service today. Each rep promises to handle the issue and after over an hour on the phone each time, it never gets resolved. Really regretting even getting this system in the first place.

SimpliSafe is an easy to setup home security option. We've always had great interactions with their customer service and the system works flawlessly. The system is easily customizable both in actual devices as well as settings for those devices. The ability to set additional passwords for relatives or neighbors is very handy. The smartphone app is great for keeping track of your systems status as well as being able to arm/disarm and change settings on the fly.

I used SimpliSafe for 10 years, SUCCESSFULLY. 0 complaints. Recently a keyboard failed. Called support, would not replace keyboard, sent a communication part instead. My system was so old, the part would not fit. Called support, the same wrong part was sent. Called support, a new base station was sent. Keyboard still broken. SimpliSafe seemed zero capable of helping. Each support rep was professional, nice, but missing some info.

Easy to set up and install. Reasonable pricing for components. Great help in creating necessary components just for the home. Company service in answering questions was specific and to the point, offering only the components necessary to monitor the home. They also recommended components that I didn't think about, sump pump water detector.

Our family has found SimpliSafe to be reliable, affordable and a plus was; it was a breeze to install! No high pressure sales pitches whatsoever... You pick and choose what you feel would be best for your family. Our alarm has gone off a few times and they call within a few seconds to find out what is going on and if we're ok or need police, etc. We wouldn't hesitate to recommend.

The system was easy to install and the batteries on the window monitors last a really long time. I've only had to change out two batteries in 3 years. The monitor has been great also, except for minor outages to the monitoring station all has been good. I am really happy with this service.

We changed to Simplisafe when we moved into our new home. It has been easy to change the configuration ourselves - add new devices, move devices and so on. The contact desk has been very helpful with both changes as well as when we accidentally set off the panic button.

Affordable, reliable, easy to set up. Especially like the away feature that allows the dogs to stay home with no false alarms. All contact with the service department have been very positive, from alarm response to general questions. The camera has a great picture.

Simpli Safe is simple to install and easy to use. We have installed the system in my daughter's college apartment and moved it each year when she has changed apartments. I would recommend Simpli Safe especially if you are someone who is renting and moves often. It also saves having an alarm company come out and install a system or try to update a system that is already in place because you have the ability to install it yourself.

Very flexible system and easy to install as a DIY project. Many device options make it easy to customize to perfectly fit individual needs. Highly recommended as a first choice when it comes protecting your home and those you love.

Two weeks ago I ordered a security system. Two days ago I tried to set it up but the base station wouldn't register. A call to customer service revealed that I had been sent a base station that was so old it was defunct and not usable. I was promised a replacement base station by today but now I get an email telling me it'll be 5 to 7 days. And.... they want the defunct base station back so I have to now stand in line at a post office after wasting my time the other day and not having a system when I move into my new place. Hmmmm don't think so! Do better SimpliSafe.

Please consider adding a service to Uninstall equipment when people move in case they do not want to climb on the roof to remove cameras or know how to switch out electric doorbells. Perhaps expand contract with HelloTech who does the installations.

When purchasing they were very friendly and answered all of my questions. When asked if they did installations they said yes and told me they use a company called Hello Tech. I asked them if Hello Tech had technicians in my area and was told they did. I was given an email address to contact them, which I did, it took a week to get an answer and in that week I received 3 emails telling me my installment had been cancelled. I then call SimpliSafe who told me there was no reason why HelloTech could not give me a date and do the install.

I had a issues with my door lock in December 2020 and call SimpliSafe for advice. The techncian was able to walk me through the process and manage to rectify. Simplisafe was good enough to give me a credit for my troubles. In February 2021 I received two email advised me that the credit card on file could not not be processed and I need to edit and update card information. I call customer service and was told they will update and apologized for the inconvenience and gave me another month credit and will not have any further issues.

I installed our system 1 week ago. Install went well, no issues. I have not installed the camera as I haven't had the time yet to configure/play with the set up. Problems started 2 days ago. When the system is armed, the keypad started going through this cycle of lighting up brightly for about 30 seconds, dimming for about 30 seconds, then going out. This would repeat every 10 minutes or so. Very annoying as the keypad is right outside our bedroom door. Called tech support, got through right away, but the girl was clueless - personable, friendly, but clueless.

Every time I called to get service repairs I was asked if I wanted to add the $14.99/month service. I always said no - don't need it, don't have any use for it and since the smoke alarm doesn't work and they can't fix it - I don't trust their service. They have been charging me for it anyway and won't return any of the bogus charges.

I purchased a SimpliSafe for my daughters house several months ago. It was an easy set up, but months later the sensors and one of the key pads keep falling off the windows and doors. One of the keypads falls off the walls. My daughter called Simplisafe safe and they told her there is nothing they could do. Customer service is terrible. You can use the system as a paper weight when you have a problem because customer service will not help.

So far, I have no complaints. It's been working fine and was easy to set up. You may need to be a little bit skilled in setting things up but it's really not a big deal. I like that you can add options as you need them.

The SimpliSafe system is a great system that is easy to set up. I love that it only took me a few hours to have my entire house secured. The app is easy to use and the customer service team is good. I have the smart lock and it works great. I look forward to adding the doorbell.

Good alarm system, a little challenging to get all the sensors to connect, much better than having to deal with the big alarm companies and no contract. I have the original system and I think the latest has made much improvements.

There's no installation cost, the installation is very easy and no damage to walls and doors with installation. Monitoring service has a quick response to alarms. When there is an upgrade the company sends needed equipment at no cost and will talk you through installing upgraded equipment. They were very patient and helpful.

Simple, easy to install, and works fine. Nice to not have to deal with contractors who aren't very helpful. I have used ADT, Xfinity and Ring in the past. I still like the Ring system, but I'm not happy that the company was purchased by Amazon.

I’ve had them for many years. The system is easy to install yourself, the people are wonderful, very helpful and they work with you to figure out any problems you may have. Customer service is alive and well with Simpli Safe!

I have had this system for almost 5 years. Today I went out for a walk, turned on the alarm and left. When I got back 45 minutes later a policeman was parked in my driveway because the alarm had gone off in my absence. He had checked all the doors and they were indeed closed. The screen on the device said that 2 of my doors had been opened. I live in the country on a farm, well guarded by 2 loud dogs. Knowing no one had entered my house - I have 2 loud dogs - I called SimpliSafe and they admitted that the sensors had gone off line and triggered the alarm. However -- they will not notify the authorities at the False Alarm agency to tell them this. I will have to pay $300 for the police visit! There was no way to know the sensors were off line until they went off in my absence. The "supervisor" on the line was disagreeable and unhelpful. I will be looking for a more reliable system.

Such a great product. So easy to install and a cost effective way to get some peace of mind. If you want an inexpensive alternative to provide you and your family quality security, get SimpliSafe today.

The system is almost perfect. It was easy to set up and install ourselves and the monthly subscription is totally affordable. The only reason I say “almost” is because the app is too often lagging. One example, when someone rings your doorbell it can too often take a minute or more to load the live video. When someone is at your door most likely you want to see who it is right away.

I have used Simplisafe for 8 plus years on 3 different addresses. They are priced fairly, the system was easy to install, their customer service is friendly and knowledgeable, and the system has been reliable with excellent response times when the system alarmed.

This system is so easy to install. Monitoring is a minimal cost, and the system itself was so affordable (under $300 for my needs). Even my homeowners insurance company states that customers rave about it.

I love Simplisafe. It is very reliable and easy to operate for a senior citizen that I am. It was very easy to install and did not take much time to do so. I would recommend this system to everyone.

I was impressed with how easy it was to install. My husband installed it within a couple of hours. I don't think he even Google it. We bought in a package deal off Amazon Prime. I would recommend this for anyone.

The peace of mind that comes with a truly convenient and reliable home security is well worth the investment it may require. Simplisafe offers reliability and a low cost so I was able to purchase twice as many cameras with my budget. It was very very easy to set up and it’s even easier to use everyday.

This security system was very easy to setup and monitor, it took less than 30 minutes. You have the option of upgrading to live monitoring if you so choose to pay the additional fee. The 24 hour battery back up is reassuring in the event of a power outage or intruder cuts power to the house. Setup and monitoring on my iphone is easy. Great product, would recommend.

I have had several other home security systems for which these companies increase their prices every year. Something I could not afford anymore. This system is great. If there is any problem with the security system they call me or send an email. I appreciate that and it doesn't cost an arm and a leg to feel safe in your own home.

It's a simple system that was easy to install. A camera is included and works the same way as other systems that have visuals. It was fairly inexpensive. The representative who answered our call when we had an issue was professional and friendly.

I have not bought anything yet but I am going to but just right now I do not have the funds at moment. I have looked at a lot of products and I found out that SimpliSafe would be the better bargain for my family.

System is really Easy to install and use. It Comes totally packaged for use. A real helpdesk walks you through the installation if you have a problem. Technicians are Available at all hours. In comparison to pricey systems, it's a winner!

Incredible easy to install and very intuitive and organic in function. We returned the motion detectors, since believe the cameras, glass break sensors and door alarms are plenty. Love to hear the “ding” every time a door is opened.

I bought a whole Simplisafe system with multiple sensor and alarms about three years ago. I've had my house monitored for $15 a month and the service was great. $15 monitoring is half the cost of all the other alarm monitoring services cost. Recently, Simplisafe contacted me and offered a free upgrade to their newest alarm system. They shipped me all of the newest components of my system and asked me to ship them my old system. So, after I installed the new system, I shipped them my old system. I am very happy with Simplisafe. I would highly recommend.

We like the system as it is easy to use, but the alarm isn’t as loud as we would like. One time we set it off accidentally and we did not receive a call from headquarters. So the price is great, the equipment is easy to install and if it were a little beefier it would get a 5.

It isn't as easy as they claim to hook things up. Once you do get everything hooked up, then the components don't stay connected to each other and it drops the internet connection even it if is right by the modem.

System is easy to install and operate. Service and system components are reliable. Could take a lot of abuse. Price is very affordable. This is why I am using it for 7 years. Used in 2 houses, in 2 states. New version of this system even better.

My husband installed this and it took him a few hours to do our townhouse. We are happy with the way it works, it is quiet enough when it goes on and doesn't have an annoying chime, when opening the door.

Bought a system and had it delivered, setup was easy enough and it worked for a little more than a day before the keypad and base unit failed. Spent hours and many phone calls to troubleshoot it and they agreed to send out a new unit. Same deal with the new unit, worked for several days and I had confidence it was resolved until it stopped working, yet failed to inform me it wasn't working. It was only after arming and coming back in and exiting without disarming that I realized the system wasn't alarming as it should. The final call was to SimpliSafe today to tell them to cancel the service that never worked, they refunded me $75 of my monitoring fees but I'm stuck with $300 with of SimpliSafe equipment that to be honest is SimpliGarbage. No refunds of equipment are available, seems like a bit of a scam. I would probably stay away from them and go with a more traditional, established alarm company in the future.

The system is easy to set up and use. There are many ways alarms can be configured to adapt to each household’s needs. I particularly appreciate getting text messages that let me see who has come to my front door via the doorbell camera.

The system is very easy to install and gives you total and complete control of every aspect of the alarm system. For example, when the alarm is set on you can allow 30 or 45 seconds to put in the code for a door opening but have it go off instantly for a window or door that you don't normally use. You can have motion sensors active to alert you even when the alarm is off to be notified if someone enters your bedroom while you are away. It is all controlled with a smart phone and can be armed/disarmed remotely and cameras viewed as well. It is a very good system and the cost is very low with NO long term contracts. The ONLY setback is that you need to buy all the equipment upfront and it can cost between $300 and $500 depending on what all you desire.

I was very displeased to find out that unless you purchase their company monitoring, the customer has no control or access to the system they bought when you are outside of the home. I have a camera with my system and I cannot view when someone activates it from the phone app. I cannot even use the phone app if I am not paying for the monitoring. This makes it a complete RIPOFF. Sure, if you are home and set the alarm for HOME you'll hear if someone opens and enters your home. When AWAY an alarm will sound if someone enters the home and doesn't input the code, but you cannot get notified in your app because the exact same system doesn't broadcast to the app UNLESS YOU PAY FOR MONITORING. VERY DISSATISFIED.

I was bombarded with emails every day - every single day - about buying SimpliSafe. So, we bought a package with 3 cameras which we did not realize were indoor only, a carbon monoxide detector, and front door alarm, all for about $500. Had my brother install it, since he loves tech stuff and gadgets, and the cameras are okay. If I am home, the app on my phone constantly goes off, alerting me that there is activity in the rooms where the cameras are set up. But when I left for vacation, out of 4 days, I got notified once of activity - I have 2 cats that set off the cameras frequently and my parents came over to check on them while we were gone, and the cameras picked up nothing. So for alerts, the cameras are useless, except to check in with them to see live video of your house I guess.

The wireless Simplisafe system is easy to install, reliable, versatile, and very competitively priced. My wife has never felt safer. The only caveat is the adhesive mounting pads, which are unreliable in my experience. I recommend using their mounting screw option.

Went with 2 entrances for pads, sensors on all doors, one would not always work properly so replaced, movement sensors even though my dogs are small. Had to turn sensors upside down panic button and base station. Setting base station up for wireless had to have replaced as couldn’t find cell signal so set up for other cell signal. Since then no problems. Took less than 30 minutes to set up.

Updated on 05/10/2021: There is no resolution, just got off the phone with them and they say they support LG phones from 3 up and that is a lie. They removed the older apps for the cell phone on the doorbell so can't use on the 3 LG. You have to have the newest version of the LG so the doorbell app works unless your phone still has the OLD app on it and they told me to delete it and go get the new one. And yes and the app had been working yesterday until it had an issue yesterday and the rep told me to delete it and go reup it off Play Store. And when he had me do that the new app would NOT WORK on my phone anymore because they removed that app when they upgraded the Simplisafe app for the doorbell to the newer phones after he had told me the doorbell works on all LG phones back to the 3 thru 7.

The worst experience. My alarm went off early in the morning (their sensor fell off the window and triggered the alarm). They called me and as I was home and knew that there wasn’t a problem, told them not to send dispatch. An hour and a half later, the police showed up. I got a bill for $235 which I now have to pay. They refuse to accept any responsibility.

Our family used $14.99 for few years and SimpliSafe has commercial on every place for this price now but increased few bucks without any notice recently! I called the bill department and said FL started to charge a fee for this, so added that on our bill. I asked this bill department person to send me the FL fee document to me and she hold me there. I need to work so I asked her to send that document to my email but nothing was send to my email after few weeks by far. They should take off the fake commercial of $14.99 if they tried to add fee or unclear fee on customers!

I originally was very excited about SimpliSafe. My base station, keypad, sensors, and interior camera were working great originally. However, problems started once I installed a Video Doorbell. The first doorbell that I received was defective, but once I reached out to customer service they were great about getting me a replacement immediately. I installed the new doorbell camera, and the issues got worse. The camera is working great, but ever since installing the new camera my app and online account do not work properly.

After 2 hours to install/4 LONG talks with the Customer Service Reps (one was over 93 minutes and nothing was resolved because the Rep did not know what she was doing) / being double/over charged.. I now have been disarmed (not me) AND Simpli wants me to call again! Lots of "lip" service. Don't waste your money!

Seem to be having many issues since we were required by SimpliSafe to install the new card in the base station. My doorbell and interior camera drops several times and video playback from doorbell not available. Keeps saying no WiFi connection although all my other devices are connected with strong signal. Last 2 weeks camera keeps clicking. Base station is 10 feet from my router, indoor camera 15 feet from base station and doorbell 35 feet from base station.

When I called them to notify them of the extra charges, they denied the charges. I insisted and they asked me to cancel them with my bank. My bank did cancel them only to charge again when the company refused to credit my money. After several calls to the company, they refused to talk to me. I send them my bank’s certified summary of the charges. To this date I have not received a call or a letter addressing this issue. I don’t have any complaints regarding their service in the 6-7 years I had it.

Sorry customer service after they get your credit card number and bill you. Slow shipping and saying that it will be at least 45 days or more before they will refund my money. SCAM SCAM. BEWARE. Not a honest company to deal with.

Quick story/history: we (mostly for her) bought a new-to-us house in a different ("okay") part of town. I primarily live and work 150 miles away from this property for about 1/2 of each week. Prior to moving in, my GF insisted on having the place heavily worked over, new paint, carpets, etc. Her father came in and despite my objection, hired people without a background or pedigree to work on the place (CL...). Me: "The money and time you save is not worth what they could eventually steal from you... they're going to know that you're living there alone and come back when you're not there..."

I purchased the SimpliSafe Original Security System in April 2017. I was very happy with SimpliSafe's customer service, low monitoring pricing and no contract. However in late August 2020 I started getting the message on my keypad that there was "No link to Dispatcher". When looking at my SimpliSafe service online it showed that most of my devices were malfunctioning or offline. Like many I have spent several hours on the phone with SimpliSafe's Technical service. The bottomline is that SimpliSafe has upgraded their system and did not make the system backward compatible to the Original system.

I just experienced my second base station failure on 8/24 and have received three different promises that a unit is shipping from 3 cust service reps. I have requested a supervisor call back and nothing for 5 days. I have told them I am going to another firm if they cannot replace my system with a working unit but all they do is transfer me around to different techs and reps. Never a conversation with a supervisor! Stay away from this company. I wonder if they are long for this world as a company!

On August 30th my base station continually was alarming and disarming itself all of a sudden and wouldn’t stop. I called technical support and after some time they concluded that the base station was bad. They said they would overnight me a new base station as well as a new keypad as they no longer offer the black option. The tech person said that I might not get it until Tuesday as it was later in the day on Sunday, I said OK, and we made sure just in case we would be home until Tuesday September 1st. Nothing ever came. Called back Tuesday August 31st. Spoke with tech support a lady named Andy, she said, "We are very sorry," and, "this will be sent out overnight," and I should have it the next day.

Purchased a SimpliSafe system, for my son & wife. It never showed, even though they sent an email saying it shipped. Called SimpliSafe and advised it was not received. They responded saying they didn't have one of the items so cancelled the order (no one called or emailed to advised they did so) and also said my cc was credited. So, reordered the entire system with same components. When they tallied the price it was slightly less but they chalked that up to an item being "on sale." They did ship that order and it was received.

I bought two of these systems. Due to covid I wasn't able to get them installed within the return period. Once I was able to get them installed the camera will never work. Why pay $15/month for monitoring for a system where the camera doesn't work. I spent 5 days with their tech support only to find out that the app to download the QR code doesn't work on iPhone. Tech support is terrible. Hours waiting on hold. They don't know how to fix the problem and have you repeating stupid steps that don't work. @ $7/hour they owe me $5000.00. You can get much better systems that actually work for cheaper and the monthly monitoring charge is cheaper.

We've had Simplisafe for about a month now. We have an outdoor camera that we set to high sensitivity and it picks up everything. The street we live on is a tad busy so it goes off pretty often. My husband parks his truck on the street in front of the camera. The whole reason we even got this camera was to catch anyone messing with his truck. Last night, the camera goes off at 2:35am because a car drove by. The camera goes off again at 2:50am because another car drove by, but this time, his truck is gone! Someone managed to steal his truck and be completely undetected by the camera in that timeframe. Thanks for nothing Simplisafe. Thanks for not working when we needed you most.

DO NOT BUY THIS SYSTEM!!!! This is by far one of the worst products I have ever purchased in my entire adult life. With some technical assistance, I got everything set up. Then it was all downhill from there. I started having false alarms go off, REPEATEDLY. My base stand went on the blink. I spent quite a while on the phone with a tech trying to remove the bottom to reset it because apparently it was malfunctioning. Finally, after having no success, they agreed to replace it with a new one. The new one arrived. I had a tech help me set it up over the phone because I couldn’t get the old one to stop going off and triggering the alarm. It wouldn’t disconnect. So now I had 2 base stands trying to talk to the system and the old one was causing the alarm to go off. At this point, I am so paranoid about the system going off that I started leaving it off when I left home. Finally got it resolved only to find out the camera wasn’t working.

I ordered a SimpliSafe system because of the assurance of available tech to install in rural location. This is an untrue statement. Their "partner" Hello Tech has no one. All of system will be returned. Suggest verifying tech availability prior to ordering in. You can't do it yourself,

When I bought Simplisafe, I was happy enough and it worked. Then the camera stopped working. I called and they sent me a replacement camera. That did not work out of the box. I called and they sent me another replacement camera. That did not work out of the box. Each time I called to speak with Technical support and the agent can only send me another camera. I couldn’t get a supervisor. When promised and I cancelled a meeting to make the appointment, they never called. The next day another agent called me and said they could only send me another camera. They have horrible customer service and do not care about your experience. If it works, no problems but I would not recommend SimpliSafe.

I never thought I’d get robbed by a home security company... It’s been weeks since I returned my order and I’ve yet to receive a refund. I decided to return the product after reading a number of critical reviews on their cameras. I put their return label on the unopened box and sent it back to them. After multiple attempts to contact customer support to get an ETA on the refund, they finally wrote back with an evasive answer. I ended up needing to get American Express involved... I’d advise anyone looking at SimpliSafe to reconsider.

I purchased the essentials kit and never received a confirmation email or any information. After my purchase I was prompted to set up an account with email and login on the website, but when I tried to login to see the status of my order it doesn't recognize my email. It says it has to send a confirmation email, but when I get the email it disappears before I can open it to confirm my email. So I'm $300 down with absolutely nothing to show for it. Customer service puts you on hold with no answer. Tomorrow I will dispute the charge with my bank to at least get my money back.

I contacted them about how to set the system to stop the flashing light and also to be able to use it without monitoring. If you are looking after someone with dementia or Alzheimer's you know that the person may open the door and set alarm off. I never received an answer. It's like when they found out I didn't want the monitoring, they just didn't bother to help me. I have since seen other reviews complaining about the lack of customer service - wish we had seen them before.

Unfortunately, I have not experience the product. But the customer service is horrible. I am a new customer. I have ordered everything online totalling $800.00. I called in asking about when my product was supposed to arrive. I found out that my purchase is under fraudulent review. They cannot figure out why the billing address was different from the shipping address. I tried to explain to them that I live in a rural area and that the United Post office do not deliver to the house. So all mail goes to the P.O. Box. He did not seem to understand that. He said that they are going to cancel my order in 48 hours. But then why did they already took $800 out of my bank account?

I bought two systems about 2 years ago. I flip houses for a living and put these in the homes when we install the new appliances. I have not been able in the past 10 months to get my systems to work properly and connect to the monitoring service.

This is the worst customer service I’ve ever experienced. DO NOT WASTE YOUR MONEY ON THESE CLOWNS. They will not help you and they will not call you back. Go anywhere but SimpliSafe. You have been warned!

Been calling their customer service for refund since I returned the system within 60 days of purchase. This is month 3 since I asked for refund and they keep delaying and giving random excuses. Called April 29 and they said that they will send a refund check and was told it will arrive May 18. It is May 26 today and called to ask where my refund was and their reply was "Oh it was never sent, we will send it today." THIS IS THE THIRD CALL WITH THE SAME EXCUSE. Unacceptable, do NOT buy from this joke of a company ever.

So here is the deal. I have had my SS alarm system for nearly 4 years. Apparently, sometime last night after I went to bed, the home base disconnected from the system. This has never happened before...or at least that I know of. How I know it happened last night was by looking at the log in the app. It showed where the alarm was armed last night, but there was no entry for the disarming of the system this morning. Tonight I armed the system prior to heading to bed and heard a message from the base. I looked at the keypad and it said “No connection to dispatch”. I called SS and was left on hold for nearly 20 minutes, and so gave up and decided to research the issue using Yahoo search. I reset the base station as per the instructions and the system went into test mode. Usually, when the system enters test mode, dispatch calls to verify my knowing the system is in Test. Dispatch DIDN’T CALL.

Company is total jerks to deal with. Have plan with them. They cannot get entire system to work. They have replaced one of my cameras 3 times and it still does not work. This is a web based system and if cameras do not stay connected to internet how confident should we be that any of the system is connected. This leads to the question of how safe are you. The best they could offer today was to cancel monitoring. That is great after you have bought their inferior equipment.

Please note there was a delay in posting this report due to my health and the CoronaVirus. We are very disappointed with the lack of response from SimpliSafe following an electrical problem which almost resulted in a house fire on February 14th, 2020. We set up the self-installed system and activated it on Feb 5, 2020. This includes plugging in a base station to a power socket. This socket has been in continual use for over 3 years without any problems.

After ordering a security system for our home and because of difficulty in using it due to our age and number of people living with us we decided to return it. We have 3 daughters ranging from ages 42 to 51 and a 26 year old grandson. With all the traffic and late night comings and goings it was just not going to work for us. Simplisafe assured us that if we need to we could return it for a full refund. When the box came we didn't take anything out of it. We only opened it. After contacting Simplisafe they sent a return sticker. We taped it closed and mailed it as per instructions. The tracking receipt shows sent 2/20/2020 at 1:11 p.m. Tracking also shows they received it 3/3/2020.

I've had a SimpliSafe system for almost a year now, but haven't actually used it for about 8 months. I had a family member come over to check on my dog and they forgot the security code. The alarm went off but I don't get a single call or message to see if this was an accident or if everything was alright. So of course the police show up to investigate. False alarm calls are fineable where I live. I reached out to SimpliSafe asking why I wasn't called or alerted and they had no answer. I am now trying to cancel my services with them and cannot connect with a person to do so. So I emailed trying to get some help. After 4 emails I've had 2 calls scheduled which never happened. There is no point in paying for a flimsy service that you won't even be able to utilize.

Two issues: disconnect between customer service and mobile app developers, and poor customer service from customer retention. If you have an issue with the mobile app, there is no way to resolve it beyond restarting and resetting the device. My app could not communicate with the base station, and customer service could not help me. All they offered me was to "sit tight" and wait until the issue resolved itself (which it did not). Attempting to contact the app developers through the app store is also impossible as all your issues are still forwarded to the customer service department. What's worse is that they charge almost $30/month to have access to the app.

I'm only returning the merchandise because the system will not work in the windows of the rental house I'm in. Seems like a quality product however, I've been trying to get a refund on my order since SimpliSafe received my returned order on 3/24/2020. They claim it will take 30 days or more to verify that all of the merchandise is in the box? really? You don't have a confident shipping and receiving department that can count? (This return started well before the virus and lay-offs) So during these hard times and out of work because of the virus when I really need my $662 dollars back I have to wait a month for them to confirm the return? The same as they don't trust me, Now I do not trust them either that the contents of the box will be legit after it sits in shipping and receiving for 30 days. I am definitely getting the run around as if they do not want to refund my hard earned cash. They have the merchandise and my money, I have nothing.

My alarm seemed to be working till last Sunday. I started getting interference detected with the panel constantly telling me to the point I turned the voice off. After checking the system I found my front door wasn’t tripping the system until I moved the control closer, the door is 30 feet from the panel and was working fine. I emailed SS and they told me something is disrupting the signal and have I added something new in my house or has a neighbor added something, I haven’t and if my neighbor has a new router am I supposed to ask him to stop using it? At this time my alarm is useless to me and I would recommend you think about this before purchasing.

In December I tried to turn on their premium monitoring service which would allow me to monitor and change settings on my iPhone or iPad. The system would not let me log in using either my iPhone or iPad so I called in to tech support. They told me I would receive a new cell card for my base station in 2 days. After 4 days I called back and the new card had not been sent. They overnighted me a new base station.

Don’t waste your money on SimpliSafe smoke detectors. I’ve had nothing but problems. The fire department was called out 2 or 3 times while I was at work due to false alarms. I ended up removing the defective smoke detectors after only 2 or 3 months in service. SimpliSafe only provides a 60 day return policy regardless of the reason. By the time I decided to remove the detectors, I was outside of the 60 day window and now I’m out the cost of the detectors plus the cost having to go buy other detectors that will actually work. I’m really disappointed in SimpliSafe and recommend if you want a system that does more than provide security, look elsewhere for a company that will stand behind all of their products.

I purchased an full alarm system from SimpliSafe I. 3/20/19. Nine months later, in December 2019, I purchased some needed add on components. I could not get them to install so I called customer service and was told that I had the old model and anything they sell now is only compatible with the new model. Basically, I would need to purchase a full system upgrade to be able to use any of my parts. I had invested over $600 with SimpliSafe at the point.

Tired of my home security provider raising prices, so looked into SimpliSafe DIY security systems. The company came highly-rated by organizations I trust, so I took advantage of their sale and ordered a complete system knowing that I could return it within 60 days for a full refund. As promised it arrived at my door in 4 days. I was a bit concerned about self-installation, but I dove in as if I knew what I was doing. From opening the shipping box to final system test took only 45 minutes. 4 entry sensors, 2 motion detectors, smoke detector, freeze detector, camera and keypad were up, tested, and fully operational in that time. I tried the "test" mode and within 30 seconds got a text from Simplisafe telling me they received my test signal.

Product I received was broken in pieces. Did not work as advertised. False alarm problems constantly. Support was non existent. I should of asked real customers first before purchasing. My neighbors are having the same problems. Garage door openers can cause false alarms and system is easily hacked. Save yourself the endless headaches like I did and go with a large established company instead of this fly by night total junk company if REAL security is your main concern..

I have spent hours trying to correct the multiple problems with this system. Installed and uninstalled numerous times, works for a while then it doesn't. Multiple fraudulent charges I've had to call about. Customer service is basically non existent. Be prepared to be on hold for hours and then there's a 50/50 chance of getting disconnected. Their system is somehow programmed to drop calls when the lines get too full. This has happened to me more times than I can count. Techs have no records of previous calls nor experience on how to trouble shoot. So, unless you're a tech and don't need customer support I would look elsewhere.

They have horrible customer service and no one that know how to help you get system setup. It is not simple to set up. I have ask my husband just to box the system back up and send it back. I have a camera system on the outside of our home that works great. I would never recommend Dave Simple Safe to anyone and yes my husband got the best system that they offer not just a simple door chime model. If you are going to sell a produce then you should customer service people in place that understands how all of the systems work!!!!

Simplisafe products are very low quality, from dead batteries from the first day to products not working. I spent over $800 on system that I had for months. I started a pile of products that just did not work. Cameras did not work. Motion sensors that they claim will not recognize small pets, but my 8 pound dog set off the alarm every time the alarm was set. Many, many hours on the phone with what they call "customer service." Many, many, many broken promised, lies, and reps hanging up on me. Customer service reps refusing to give names while on the call. Multiple calls where reps "promised" refunds or no charges for service. One of the executives emailed me to ask to help resolved the issue, but when I responded to the email, he never responded to me. The last straw was the 2 hour and 40 minute phone call that resulted in no action at all from the company. As of today, I am still waiting on "promised" refund.

SimpliSafe gives you a false sense of privacy. In their camera settings, it states the following. "A Closed shutter gives you an extra level of privacy when you're home". So I select for the shutter to be closed in Home Mode and when the system is off. Although, I started to note in my security timeline that the shutter was opening and recording when it was supposed to be closed. So I attempted to re-install the camera, exchanged the camera, and nothing worked.

Simplisafe monitoring will not send the police unless they have a visual confirmation with a camera. We had a previous attempted break in so we installed simplisafe thinking it would notify police as it says it will on their site. Just got a call today from Securitas who simplisafe has partnered with to inform us there is an intruder alert. He said there was motion detected in my bedroom from a motion detector. No one was home and we had a previous attempted break-in so I asked him to notify the police. He refused saying he could not see an intruder in the cameras. That is idiotic on so many levels.

We have received our THIRD smart lock and, once again, it is unable to calibrate. We have called customer service FIVE times and were told a supervisor would contact us. We have not received a follow up and it has been more than two weeks. We sent the first two locks back to BestBuy, per SimpliSafe's instruction, and were told they were defective. We purchased the third through SimpliSafe hoping we might actually receive customer service. I must ask how poor the quality control is if we have received three defective locks in a row? I am very dissatisfied with the customer service and am considering moving to Vivint, CPI, or Front Point. All I want is a solution but the call center doesn't seem willing or able to help. To add, each time we've called we've been on hold for >45 minutes, even on a Sunday night, which is frankly unacceptable.

I have had the SimpliSafe system in place for several years and it worked well. Recently something happened and my base station and keypad would no longer function. After several calls, some an hour in length, with literally 15 to 30 minutes on hold each time, both parts of the system were replaced and now function. Now my remote entry key fob does not work and is needed for complete systems settings. I called again and they send a replacement, but they sent an "extra" key fob and it does not have the USB connector needed to reset the system. I am now on hold again today to request the right part. I waited one hold for 33 minutes and then the call dropped. I have now waited another 22 minutes as I write this. I cannot recommend a product with this incredibly poor level of tech support.

I tried to purchase a new security system for my family but when I got to checkout they charged me WAYYYYY more than the total on screen. The website completely wiped out my coupon code. The website gave me a "free" camera and then charged me $100 for it??? I tried to call them and it hangs up after 20 minutes on hold without even speaking to an agent. My total was supposed to be $140 with my coupon code and the free camera. My card was charged $339!!!! I was still interested in being a customer even after this mishap but there's no way to contact the company so I have to dispute it through my bank! I am very disappointed because now I am purchasing security for more through Xfinity. At least xfinity will answer my phone calls and not hang up on me while on hold!!!!

Returned the system 2 weeks later after receiving it. They say they will credit my credit card back but never do. It has now been 3 weeks. Have called them 3 times now and they just keep saying that I will get it but so far nothing. When you call the company it takes anywhere from 20 to 45 minutes to talk to someone. Seems to me a very unorganized company.

Except a long wait and Andrew was very rude. You now pat 3 months at a time. You don’t get a refund. Customer service was very poor. Many times during the call he left me hanging on the phone. To cancel you must call customer service.

I like the product and concept overall, BUT their customer service is practically nonexistent. You can send them an email, but it just goes into a black hole and no one ever responds. You can call them and spend half your life on hold before being cut off -- I truly believe their customer service line is connected to a perpetually open line that no one ever answers. This wouldn't be so bad if something wasn't always going wrong with the system. Batteries burn out and need to be replaced with "special" batteries that only SimpliSafe seems to have. Door sensors just stop working for no apparent reason even though the batteries are still good. And the online "dashboard" will tell me my sensor is working fine even though it's sitting on my desk with all the batteries out of it. My advice: before you buy one of their systems, try calling their customer service (tech support) line FIRST.

Please read all reviews before purchasing this scam of a product. Besides all of the set up issues, the lack of any response to emails and phone calls...the product doesn’t protect you the way an alarm company should. Our alarm went off and no call from Central station. I was told because the alarm was quickly turned off they didn’t “prioritize it” and that they have too many calls to deal with! Ummm what?! What if an intruder was in my home?! I called customer service (quick tip, choose option 1 as if you don’t have the system yet, ironic how much quicker they pick up vs if you choose the technical support option), and I spoke to some man who sounded like he was on drugs. I’ve emailed them 3 times still no response. This company is a hoax I would stay away!

I've had a small Simplisafe system for years. The base station, two motion sensors, and 5 entry sensors. All very easy to set-up and get working. The black camera failed after 90-days but I didn't rely on that anyway. I never needed their monitoring service as I was either home every single day or had someone here due to an extensive remodel and a few guests.

I purchased SimpliSafe and installed it in my home. I have a question about a setting and I would like to purchase an additional piece. I sent an email through the contact us page on their website twice over two weeks and I have received NO RESPONSE. Today I called the 800# on their website. The first time I listened to bad music for >16 minutes, it switched to a ringing (transferring to rep?) but then nothing. I called again, same exact thing. There is no way to actually get customer service. I want to return my entire purchase now. I wasn't unhappy with system, but customer service is required.

Have had Simplisafe as our alarm company for over 2 years, and not very happy at all lately. They're normally great to call to the police if you accidentally open a door or window without shutting off the alarm first - but here lately over the last 2 months our system has not been connecting to the Simplisafe dispatch center. This means that if we actually had an alarm they would apparently know nothing about it and would NOT contact the appropriate authorities.

I needed home security and after spending a hour setting up the system, and waiting for 3 days for the system to go into effect, I came into the house and the alarm went off and then when I tried my code it would not turn off. The alarm went off (sounded like a quiet broken alarm with NO volume) and it took the emergency response over 10 minutes to call me. 10 minutes after someone breaks in they decide to call. This is worse than the criminals. A emergency response company should be calling the minute the alarm goes off, not 10.

Two months ago I ordered 1 camera and was billed for 3 cameras. SimpliSafe kept saying the 2 unauthorized charges were just pending and would fall off, but they haven't. Customer service keeps making promises that they will correct billing but nothing happens. Had to finally dispute charges with credit card company and file federal complaint.

If you really need help, Simplisafe is not there for you. System was easy to set up. Worked well at first. Then the fire alarms kept giving false alarms, so they are disconnected. Now, I am not getting text messages when the system is armed or disarmed. I have changed nothing in my settings. Impossible to get someone on the phone. Long hold times, I just gave up.

The saying is true. Something work for some and not others. I heard about SimpliSafe and decided to try it and it's over 4 months now and my system still isn't up and running correctly. There's no customer service representatives to address problems/concerns. You have to do the most of the contacting via email. I received a base station that I can't register so the system isn't really active. I live in the inner city and need security. So, I've paid for something that I'm not able to use. No one is trying to resolve the problem - with email after email and I also took pics so they can see that the base would not activate.

My problems stem from not being able to reach SimpliSafe for assistance, or reaching them and getting disconnected. I ordered the system and it did not arrive as promised. SimpliSafe nicely agreed to send me a new system. Both arrived the same day. When I started the installation, the sensors were not working, Dead Battery, which I am told is Not Uncommon. I opened the second box thinking the batteries would work and they did. But, now the new base unit was recognizing the old devices. I was on the phone with someone for 1 hr 28 minutes when we got disconnected. No Call Back. I tried calling the next day, after 28 minutes the call was picked up, I identified myself and was promptly disconnected. I tried again today, disconnected after 32 minutes, no pick up. I have Emailed them Twice, No Response!! The system might be good once it starts working, Who Knows.

1. Before you even think about buying this security system, do yourself a favor and call customer service. Experience the wait time on your own. 2. When you try to purchase this system online what the amount you see at the checkout will be different when you check your credit card statement. 4 times more to be exact. 3. You call them to inquire about these charges and they will tell you they did not authorize that amount. I am so disappointed by this company and the way go about doing business.

I bought this system for myself, and got it for Christmas! Had to return one. Took five communications with them to get a return label. Installed one system, horn (alarm) does not activate. Wait time on their Service Line was estimated at 55 minutes, got cut off after 60 minutes. Tried again, new waiting time is one hour and 15 minutes. So far, this is terrible. Not nearly as impressive as they very carefully make you believe.

Well, I was hopeful. I purchased the system at 40% off and was happy to have found a sale. But even with that sale, I was in nearly $400 for the package, plus $25 per month for service. So far, all as expected. Installation: Was simple enough, BUT the tape they send is poor grade. My first two false alarm calls in week 1 were because sensors were falling off the doors and windows. Removed them all and replaced with stronger removable tape. Sensors: Many of the sensors had bad batteries, so I replaced those as I installed.

I was excited about the reviews that I read regarding Simplisafe and they were offering a good deal during their holiday sale. I ordered my system with expedited shipping on 12/3/2019, as of today 12/29, I still have not received my order after receiving a confirmation order on Dec 9th that my order had shipped! A few days later I contacted Simplisafe via email. It took them several days to respond. Someone finally confirmed the order was delayed and sent me the tracking number. Two weeks later I still had not received the order so I tracked the pkg several times and sent a f/u email, no response. After waiting patiently, I called Simplisafe 12/29 who confirmed the order was on backorder. While the rep had no issues in cancelling my order he disconnected the phone rudely. Hopefully their system is better than their customer service and "expedited" shopping.

I purchased my system several years ago and it has been good up to now. I’m having trouble with it constantly texting me with a power outage error. I’m finding after some research online that many others are having the same problem. The fix may be a new power cord. It seems impossible to find parts online or at SimpliSafe at my account. Called customer and was told the wait would be 35 minutes. I don’t have that kind of time. It’s too bad this company has gone from good to horrible.

I've had their system for a couple of years, first with the original version and now with the upgraded one. System works fine. Trouble is, when you need some help on adding components, etc, they never answer the customer service line (I admit I give up at about an hour), and I have never had them respond to an email communication. EVER. I am concerned now about their long term viability if they care this little about their customers.

I have had SimpliSafe for 2.5 Years. I have never once been able to contact customer service with less than a half hour wait. I have had several issues with the system, and it has went unresolved. Nobody has time to sit on hold for an hour. Then after waiting an hour, they will drop the call. Been on the phone everyday this week trying. I'm throwing the equipment and going to Ring as I don't want to sell it and get someone else into this situation. This company is absolute garbage.

After wasting a half a day trying to connect the base station I finally gave up. Average wait time is 45min to an hour just to talk to someone. After they have connected the base station to the sensors, it work work with the app. 45 min on hold again and was told I need to reset the base station again. Fixed the app....now the unit won't send the rest ping. An hour on hold again....they can't tell why but suggested to reset the station....asked for a return label instead. It's been 5 days now, I get plenty of automated nonsense emails but no return label. Disputed the credit card instead.

There is basically no customer service--very long waits and I was dropped after waiting 45 mins. I found the keypad to be a little odd. All previous systems--at least 4 had functional panic button for med, fire, pd. With SS you have to choose what emergency responder--police or fire-or EMT you want. One Christmas present will be going back.

I purchased this system in October 2019. I was excited that the monitoring fee was only $15 per month. When I received my first bill I was shocked to find it was $24.99! I e-mailed the company and got a response some five days later. I was told that I the $15 was for basic monitoring and I would have to call to change the service. I never was given an option to select the service level.

We've owned this system for 2.5 years now and in that short time, have had to replace two base stations and one keypad. I've been disconnected from customer service two different times after waiting for ten minutes to talk to someone. In one case, the representative was mid stream in telling me she was going to send replacement equipment. I anticipated she'd call me back since she had my account information up, but no. If you want to make sure you have a reliable system that is on constant call for you, I would not recommend Simplisafe. We are out the equipment cost but I'm switching to another company. There's no peace of mind in a malfunctioning system.

Just purchase a Simplisafe system at Costco. Have it now for 3 weeks and the system after several days will not recognize the sensor I have install on my garage entry door. I had to delete the sensor and add it back in to work. Call customer service and the girl I talk to sound like she must was on drugs. No help at all. Did not know jack crap about the product. Review said the Simplisafe and a good customer service. From my experience the customer service I talk to was a bad reflection on the company. Will return the unit to the store I got it from and buy the ring security system. My advice is do not buy simplisafe system since they have ** customer service working for them.

I ordered a SimpliSafe home security system for my small house. When it arrived there was no power cord with the unit. I called and waited 50 minutes for someone to answer the phone. Long story short, I had the power cord a couple of days later - yesterday. I set up the base station and plugged it in then pulled the battery protector out of the keypad and tried to link it to the base station. It doesn't work and I have e-mailed customer service. No response since last night. I can't call during the day at work because I can't spend an hour on the phone waiting on hold. I'm ready to send the whole thing back for a refund and start over unless I can get someone to actually help. At this time I have no idea how they are so highly rated.

System is less than 6 months old. Person who waters plants went into the house last week and keypad said batteries getting low. The Week before I (owner) was in house and no indication of batteries low. This week the person went into the house to water the plants and could not turn off the system because the batteries were not working. Therefore, the alarm went off and the police were called. I moved from a hard line Honeywell system because of false alarms to Simplisafe and now I find out that it is just too simple. What a disappointment!!!

Don’t do it.... Horrible customer support. 6 unanswered product emails and now 3 phone calls with hold times over 45 minutes. How do you expect them to handle the urgency of an alarm going off?! Get Ring.... Cheaper monthly monitoring fee with more perks and a better staffed support team.

The equipment ordering and customer service is frustrating. Ordering online was simple enough but when I went to pay for the order using PayPal the whole process started going south in a hurry. After filling in the Paypal website info I was sequenced back to a SimpliSafe page asking for friends info to sell them a system instead of being sequenced back to finalize my order. I could not get off that page so I had to end the session. PayPal sent an email saying they sent payment but I did not know if the order got through to SimpliSafe. I called SimpliSafe customer service and they did not show my order on their system and advised me to call Paypal and cancel the payment for fear of fraud, which I did.

I ordered on the 3rd of December and as of the 17th of December, I still have not received the alarm. Customer service lies. Not a very trustworthy company. Do what I'm doing to go with someone else.

I purchased a home with a SimpliSafe system already installed only to realize that they were unable to call me back on an international phone. Their app is only available on the US Apple store and until you have the app you cannot test their cameras.. which are the main way to monitor! After numerous back and forth via email and phone (I had to place all the calls), offers for free month sign up that I could not benefit from, as I first test the camera, I discover it is not working. I call tech support and just like in many of the reviews here I had to wait for at least 30 min before getting someone.. Timings were exactly the same for all call options with one exception: sales, of course!!

Had SimpliSafe for over 3 years now. I have four locations currently. Recently the systems are going off the radar. Sometimes it works and sometimes it doesn't. The technical support is like going through hell and dealing with people who doesn't have any idea about the systems. I've had several bad experiences with this company now and I'm thinking about trashing all my equipment i paid thousands of dollars for. The technical support staff will ask me to take the batteries off and let the system sit then go silent for about 15-20 minutes, come back on the phone and ask if the system is now working. Lol. Saying they have been solving the issue whilst I was on a silent hold. Then repeat the same thing over and over again.

A video doorbell is an essential part of a security system. I bought my first SimpliSafe doorbell Pro in June 2019. The unit worked as designed for about 4 hours then quit; no video, no chime, no lights, no internet connection. SimpliSafe replaced the doorbell and the second unit worked for about 5 days and had the same exact failure mode symptoms. SimpliSafe again replaced the unit with no feedback on the mode of failure. The third unit worked as designed and failed again after less than a week with the exact same symptoms.

Purchased the doorbell/camera but it rings continuously probably due to a short in the switch. Explained this to tech support after 20 minute wait on phone and they sent an extension wire which serves absolutely no purpose except perhaps to have gotten me off the phone. Called again and was advised that someone would call at 9am next day to do reset of device; they didn't call but reset didn't accomplish anything. Called again after 1/2 hour wait was told that unit is not compatible with digital chimes--almost all chimes today are digital/electronic. Requested that a more senior tech support person call since it seems like nobody there really knows what is going on. Sent emails so that I wouldn't have to waste more time on hold but emails not responded to either. DO YOURSELF A FAVOR. DON'T WASTE YOUR TIME AND MONEY ON THIS COMPANY.

I've been a customer of Simplisafe for nearly two months. I've never dealt with a company with such poor customer service, in terms of extended wait times (average: 25 minutes or more), and many dropped calls. Employees have informed me that Simplisafe has contracted with "Pure Cloud" to handle their phones and there are currently glitches.

I have been customer since 2013 and am pleased with the product. I called to update my account information that I could not enter on the website. This is the 3rd time I called. I was told my wait time would be about 10 minutes, so far 30 minutes. The other 2 times similar issues. Clearly they have not kept up in terms of quality of service as my initial experiences with support were great.

I bought an elaborate system for my entire home through their website as a result of their widely advertised 50% off sale during the Thanksgiving Day holiday. They charged my credit card for the FULL price, double! Then I called to get it corrected and they said they'd refund half the price to my credit card, but that I'd have to go to the State to get my sales tax returned. I said that was NOT satisfactory, and to cancel the entire sale. If I cannot trust a security company to keep their bookkeeping straight, how can I trust them to protect my home? As of today, they STILL HAVE NOT refunded one-half of my sales tax charged at the time of the purchase. I have complained three times, but to no avail. Use CAUTION when buying from this firm. Personally, I will never trust them again.

I ordered a custom system on Dec 1st. Received a tracking number two days later. Three days later tracking status still shows “status not available”, label created? Sent contact form from their website asking about my order. Two days have gone by with no response. Called this morning right at opening, recording says I have a five minute wait. Right around the five minute mark the hold music stopped and I thought a person would come on. Never happened. Called back, this time a 15 minute wait. Didn’t wait, really pissed by now. Sent an email the the address on their website for customer. Service. Not expecting too much from these dopes.

Ordered Simplisafe Doorbell Pro on Monday with shipping estimated 3-5 business days and a Fedex tracking # provided. So, I should receive it by Friday, right? By Thursday, the item had still not been received by Fedex. I called Simplisafe who explained that the order doesn't reach the warehouse until the day after it is placed, then through a number of process steps it takes 3 days before it might be ready to ship. On Thursday, today, I received notice that the item had shipped. However, Fedex is still showing it is not received. If you order a Simplisafe product, set your shipping expectations appropriately. Wording on email from Simplisafe "Order **, received December 2, 2019 will arrive in the next 3-5 business days."

The worst telephone service. An average call will cost you from 20 to 30 to be able to speak with a representative. For that reason I have decided to cancel my plan. Today Dec 5th, 2019 I called Simplisafe at 2 PM and it is now 2:35 PM and I am still waiting for someone to answer my call.

Has to be one of the worst products I have ever purchased. It arrived already missing the panic buttons (back ordered). They never informed me of when I might expect those. Unpacked and attempted to install, 4 of the 6 window/door sensors had low battery warnings. One of two motion detectors didn't work at all. Siren is totally dead, most likely dead batteries also.

After you get it set up, and it SEEMS to be working, you WILL have sensor and other issues. Then, you will discover how hard it is to reach anyone at customer support. Worse, they constantly try to push you into more expensive monitoring. For example, I have a recurring intermittent issue with one of the sensors, but the system will not tell me which sensor...unless I upgrade to the more expensive monitoring package. ARE YOU KIDDING ME???? VERY SORRY I CHOSE THIS SYSTEM!

Sensors going offline at times. This system is meant to give peace of mind but rather it is not. Can the manufacturers look at this problem quickly and fix them? CEO of Simplisafe should take action immediately.

Hello. We bought Simplisafe for over a year now I believe, everything worked fine, till maybe a couple of weeks ago. We bought 2 cameras (indoors), a doorbell, 2 motion sensors and all the entry sensors for our windows of course. Anyway, Our camera stopped responding. It has been blinking red for the past two weeks, and we could not get it to work. Now, we have had this problem great plenty of times in the past year. We called, and we were told we had to move the router closer to the camera, I mean, how close does it have to be? It is about 5 feet away, and 5 feet in height difference. We want our cameras to be up, not down, and routers to be on the ground!

Your tech support is outstandingly poor. Called your support line, the 2-minute wait was 6 minutes... talked with a tech for 3 minutes... unplugged base station, removed batteries, put back together, and I was disconnected before anything else was done. Called back 2 minute, wait took 6 minutes before ringing of phone stopped, but no one was there, back holding again... I will begin shortly describing to all who will listen how poor your tech support is, 4 minutes into the 2 minute wait for the third time, after 6 minutes ringing stopped and now one was talking to me, I was disconnected at 10 minute mark. Called 3 times... disconnected 3 times!

System is excellent until you need customer service. When that happens is when Simplisafe falls flat. You're placed on hold Forever, and the “techs” When they answer, are minimally trained. They ask you questions and read from a manual. If your issue deviates from that. God help you. After a total of almost 60 minutes, my issue is still unresolved. Moral of the story, buy “cheap” get cheap.

Have had a SimpliSafe system for several years. Bought the original and then upgraded to the new system. Overall very pleased except for the fact that SimpliSafe will not offer existing customers any discounts for additional equipment. Buy new and they may offer a discount - existing customers pay full retail plus shipping so I haven’t bought the extra items I need. Not the way to get recommendations.

The customer service is really poor. Firstly it's very hard to reach with wait times up to 20 mins, secondly whenever they are unsure they prefer to disconnect. They took an order and failed to deliver the same but never issued any refund for the same. Mails to the customer service email ID will never be replied.

I purchased a SimpliSafe system and contacted customer support for assistance in set up. Found out that I needed a Verizon card and was shipped overnight. Customer support stated "we will call you at 9am to setup". No call the day they promised. I called support and requested a manager call me, NO CALL. Well finally two days later CS calls and wants to know how the setup went???? I told them I did not receive the call to set up the cell card, answer "Oh my". Spent two hours on the phone with CS and actually got the system functional. You are suppose to have 72 hours before monitoring start. Nope, it started immediately after CS hung up. Very very poor customer support. Just imagine if you have someone break into your house. SAME SUPPORT?? Don't really trust them!!!!

After reviewing the enclosed SimpliSafe Installation documentation, and watching 3 YouTube Installation Videos, we found multiple installation glitches when attempting to connect Devices to the Base Unit and more confusion when attempting to create names for the Devices using the Key pad. We waited 30 minutes to speak to SimpliSafe Customer Service support. After 3 hours working with SimpliSafe Customer Service thru numerous undocumented system glitches we were able to install 1 Entry Device. The system is very poorly documented making what on the surface should be a quick and simple installation complex and confusing. In reality it becomes a nightmare due to poor documentation that is further exasperated by a confusing and non-intuitive installation menu on the SimpliSafe Key Pad.

I purchased a Simplisafe system on September 5th 2019 and it was delivered 2 weeks later. My dogs set the motion sensors off several times so I had to stop using the one in my living room and only use the one in the garage. The one in the garage worked fine, but required that I have the mobile app to turn the system off before opening the garage. Simplisafe charges an additional 10$ per month for access to their mobile app (25$ vs 15$), but without the app I could not disarm the system quickly enough when parking my cars. After attempting to use the system for about a month I decided to return it.

Awfully long waits, and when after a 30 minute average hold time you get a person, that person is so low on IQ that you feel like pulling your hair out. Their sensors are junk too. I have had two fail in a year. I had none fail with ADT for 15 years. They have helpful people too, but it takes forever to get to one of them. Their first line of defense must be the bummiest of bums.

I honestly don’t know how this company stays in business. The service and customer care team is HORRENDOUS. I’ve had the system for a few months & still it doesn’t work. Nobody replies to calls or emails. Honestly I never leave reviews but this company needs serious improvements. I’ve even been in touch w/ the “Manager” Eric and it’s been weeks since he’s replied to me. I have TONS of unreplied to emails. This is a very common complaint from customers, I wish I read reviews more carefully before I wasted my money here. For months I’ve been unprotected due to customer service being obsolete.

I placed an order almost 3 weeks ago for a security system and have yet to receive the product. I have not received an email either that my order is on the way. I have sent multiple emails and have called 4 times and waited on hold OVER 45 minutes each time and eventually had to hang up and never speak to an actual person. I have contacted my credit card company to have them get my money back. This is fraud. How are they in business???? Do not trust them with the security of your home! I am now worried what they will do with my credit card, I am considering getting a new card as I am worried about the credibility of this company.

Simplisafe products were easy to install and that’s a fact. However, the 2 out of 4 entry sensors were alerted to have low battery. The base station also had failures in responding to app. Called customer service immediately the first time for sensors, but were put on hold for 20 min. What is this? The 90s?? Was told to wait for overnight shipment of the batteries but still have not received it.

I bought the system for my niece and having trouble getting the alarm to work. Call customer service and get placed hold forever! Can't get a hold of a live person to get help or resolve problems. Had I known this would be the case I would never have bought the alarm system!

I received a billing notice on my credit card for over $300 today. My credit card company advised me to contact Simplisafe directly. After talking waiting on hold and talking to two reps, I was promised that a supervisor would call me back in minutes. It never happened. Bottom line. Simplisafe is not SAFE to do business with. Their billing department is not trustworthy. Beware.

I have a Simplisafe Alarm System. The Simplisafe was easy to install but there are other concerns listed below: Telephone Tech Support is not 24 hour. There are only open certain hours of the day. Therefore, you will need to wait until the next day for assistance. The telephone number listed on the stickers and their poster; is not the central station alarm monitoring Co(COPS). If you are the police or need to report an alarm condition, you will get a recording during off hours.

I ordered the alarm system since September 24. Today is October 8. My order is nowhere to be seen. I have called Sales, customer support several times. Each time, I talked to different persons with promises to find out where my order is, etc. I am running out of patience and will cancel my order. It seems like Simplisafe cannot handle the growth of its business. I can pretty much relate this to the customer support, in the future, I might need. When you call in to make an order, you would talk to a salesperson who makes lots of promises, just to get your business. But these promises have not been delivered!

I was initially very pleased with the simplicity of the system as promoted of the SimpliSafe website. When they were trying to get my business they were very solicitous and emailed me promptly. The person who took my order knew very little about the business, I had to ask him about every feature, there was another person "coaching" him on the call but showed me or the employee no courtesy or respect and talked in the background instead of announcing she was on the call and would be helping.

My Simplisafe Alarm was not working or connecting to dispatch from March to End of September. During the 7 months of issues, the Simplisafe techs were friendly but never solved one problem. They sent out multiple parts and even whole systems and every one of them had some issues. The parts were either non-functioning, missing wires or just plane used and had broken parts. They call it refurbished. So I buy a new system that is broken and so they send me used equipment that is broken. When I asked for a refund or a new system they stated that Simplisafe does not replace warranty with new equipment. But they stated that they would credit me for the 5 out of the 7 months that I had spotty to no service.

After purchasing SimpliSafe and being told we could download the app and have all the bells and whistles such as remote operation, camera monitoring for the $14.99/month. I was knocked for a loop when my first month's invoice came in at $24.99. After speaking with a customer service rep., I told her that I was not told of the extra cost for utilizing the app. The initial cost of $14.99 was a big selling feature for us and the ability to utilize the app sounded outstanding. I feel like I was fed the old bait and switch...after the fact. Why have the app available for only those who can afford it - it should be available for all customers at the same cost. Once you get used to using it you’re hooked....I’m reevaluating the entire system as well as the customer service I initially received.

We have had this system for almost a year and recently many times our cameras will disconnect and customer service has not been able to help me fix it and terrible wait time up to an hour each time with no results to our problem. We are thinking about dumping our system as these guys seem like they are going out of business.

I am at wits end with SimpliSafe. I have had the system for over two years. Originally I had the $15/month system but found that the key fob remotes were absolutely useless. I could not turn the system on or off from outside my house. I was told I had to be within 30 feet of the base station for them to work. I was probably less than 20 feet away and they didn’t work. I could stand right next to the base station and the wouldn’t work. They sent me multiple replacement remotes and none of them worked any better. I can’t even tell you where my remotes are right now. I either tossed them in a drawer or threw them away. SimpliSafe wouldn’t refund my money after 60 days so I opted to sign up for the $25/month system that I could turn the system on and off with my iPhone. For the most part, it worked great. However, when it doesn’t work, it is extremely frustrating trying to reach tech support.

Their motion sensors go off with no reason, and we receive "False Alarm Bills" from the city. When we asked if SimpliSafe reimburse for the "False Alarm Bills," they said they don't do that. We are done with this company. Run while you can.

Simplisafe will eagerly take your order and your money, but when it comes to getting support for anything or returning an item be prepared to get frustrated. Terminally on hold and inquiries via email they will never respond to it is Simplisafe to assume they don't care about you once they have your credit card number.

Super cheap, and yes they do eventually notice when your alarm is going off, but try to get a question answered or do anything online via their website, well good luck. Only thing the website wants to do is to UPGRADE your package. No way to change your billing option, no way to diagnose what a warning on your system means. They steer you into calling a live person (who is not available on the weekend) who will then try to sell you an up package. Very disappointing.

I have used (and continue to use) my SimpliSafe Alarm System for over a year. Installation was quite easy and worked without trouble. That said, my version of the system only operates on 2.4Ghz. I was a bit disappointed with this. There is merit to the 5Ghz wireless band. My issue with SimpliSafe is not with THEM, exactly; but with the alarm monitoring system they have chosen to contract with.