Sharp Microwave

Bought a commercial microwave 5/10/21. 2 weeks later it completely died and we received a warranty replacement. Last month (Feb 2023) it stopped heating. We are out of the normal warranty but they have a 3yr warranty on the Magnetron... What a joke! Called Sharp and went through a half hour on the phone giving all the details of how everything works (lights, fan, etc) but nothing heats up and they created a case for me. An hour later later I get an email saying it's out of warranty. Another 30min to call in, verify my info and explain (again) it's the magnetron which IS covered under warranty.

We bought a Sharp microwave drawer. Brand new. $1300. From day one the auto close malfunctioned and instead of closing, the drawer would pop back out. Technician came to look at it. He said it would be a 3 hour repair and didn’t have tools necessary. I contacted sharp and told them we would rather replace it. They refused, stating warranty is only for parts and service. ON A BRAND NEW ITEM THAT'S BROKEN??? Will never buy their items again.

I purchased model # 1132 CS 8 months ago. The control panel is out. I contacted Lowe's and was told the 1 year is a manufacturer warranty. The number-1800BESHARP does not connect. I'm frustrated. I chose to go with a more expensive brand name in hopes of the product lasting longer. That doesn't seem to be the case. I'm highly disappointed in "customer service", or lack thereof.

We tried to live with it, turning off breaker to reset computer in appliance in hopes that would correct issue. That worked for a while, giving us another week or so, or several and then the panel was on the fritz again. They say warranty starts from purchase not from when we began using it, which was in October 2021. What?! It sat in our living room from July to October while kitchen was being remodeled. The product failed before year was out, control pad was completely on the fritz. Unit would turn on like Disney's fantasia microwave, without being instructed to do so. You'd close the drawer it would turn on. Open drawer it would turn on again. You'd push a button to get a certain power or time and no response. Very expensive microwave for such a short shelf life. We are very sorry we purchased.

We were excited to receive our new Sharp microwave drawer. Unfortunately, it arrived broken and we cannot reach anyone at Sharp to help us fix the problem. I've called daily for the last 4 days and have gotten one email with the message that the issue is "being reviewed". When I have connected to someone, it's been an operator in another country with a TERRIBLE phone connection or headset so scratchy, I can't hear/understand them. No matter because when I HAVE been able to talk to someone, they have no idea how to help or answer any of my questions, saying "Someone will get back to you" -- only to have me wait, never getting a call or an answer.

I do not have enough electrical power for the larger microwave that I would like to have as I cook a lot and could really benefit from a larger model. I am a senior citizen on a very fixed income and therefore cannot afford to have my home rewired at this particular time.

Microwave starts on its own and doesn’t shut off. Manufacturers was contacted about the defect and offered $40 off to buy another fire hazard instead of replacing the microwave. DON'T WASTE YOUR SAFETY.

I purchase this Sharp carousel microwave in 2019, yesterday popping popcorn, it have been making noise and sparks before but it stopped, I ignored it because it did not do it all the time. Yesterday popping popcorn there sparks, smoke, then fire in microwave. I am glad I was still in kitchen when it happened. Was it a recall on this model SMC1131C.

We just purchased this microwave and found that the instructions for setting the power level are incomplete. There is no mention that you have to set the cooking time before setting the power level. Otherwise, the microwave is great so far. It is attractive, is just the right size for the space in which it is used and cooks well. My mother had a Sharp microwave for over 25 years and it worked perfectly every time.

I bought this Carousel Microwave oven New in 1983. It has the Temp Probe/Sensor. Everything on it still works. I have changed the light bulb twice in it. The best appliance I ever bought. When I bought it I was just starting in the USAF. This microwave has stood up to numerous moves. I feel it deserves a craftsmanship award. If Sharp ever makes another one like this, I would love to have one.