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SHARP R-651ZS microwave - This is the questionnaire they emailed my mother when she reported the spark while popping popcorn. It's like they just don't want to replace their defective product. Why would they need to know who was in the house when it happened. They don't know my family. We had this microwave since January 2018. 3 months in and then we started having issues. With a loud grinding noise and an electrically burst while popping popcorn. After reading some of these reviews with similar issues I would think they would have no problem replacing their product.
"1. When did the incident happen? 2. Who was home at the time of the incident. a. Who normally uses the product? All of us listed in question 2. 3. What was the customer doing at the time of the incident? 4. Where was the product at the time of the incident? a. If the unit is in an RV, or Airplane, who installed the unit? 5. Was the unit mounted or on a countertop? 6. Was an extension cord or power strip being used? 7. What was the customer preparing? a. If cooking potatoes, how many and what kind of potatoes were they? n/a. b. If cooking popcorn, what size (i.e. Regular or snack sized). How many ounces and what brand? 8. How was the food prepared? 9. If using paper towel or paper plate, what is the brand name of the towel or plate? n/a. a. Does it contain recyclable materials? 10. What type of dish was used? n/a. a. Any damage to the dish? The dish?
"11. Was the turntable tray in place? a. Was the turntable turning? Was there any damage to the turntable tray? 12. If the unit is a convection unit, what mode was the unit operating in? 13. What feature buttons were used? a. If high power and only the timer were used, how long was the timer set for? b. If used features/ buttons - which features/buttons were used and how many times was the button pushed? 14. Was a feature/button used for more than one cycle? 15. Did the customer hear any noise or see anything unusual at the time of the incident? 16. Does the customer recall what was showing on the display when they found the issue? 17. What happened (i.e. smoke, fire, sparking, etc.)? Sparking. 18. Was the oven still running when the customer found the fire/smoke etc.? 19. Were there actual flames (if applicable)?
"20. Where did the flames/sparking/smoke come from (i.e. food. the turntable. the wall, the ceiling on the unit, etc.)? 21. How did the problem go away? 22. Was the fire department called? a. If yes, what was the name of the fire department? n/a. b. Did the customer get a fire report? n/a. 23. Was there any personal injury? n/a. a. If yes, who was injured? n/a. b. What were their symptoms or injuries? n/a. c. Was medical attention sought? n/a. 24. Was there any property damage? a. If yes, what was damaged? n/a. 25. Is there damage to the product? 26. What is the customer seeking from Sharp? 27. Where is the product now? 28. Was there anything near the product at the time of the incident? 29. Did the customer experience any issues with the product prior to the incident? 30. Was the product previously repaired?"
We bought this microwave (Model Number SMC1840CS) July last year at a Walmart. We usually don't buy appliances from Walmart but we just moved to the area and it was the closest store. A couple times over the year it would make a funny noise while microwaving. Then this morning, I went to heat something up, and it was making a very loud buzzing noise. The item did not heat up. I tried 3 more times unplugging and plugging back in and nothing. No heat, just a loud buzzing noise. I need to go out today and buy a new microwave now since I use it often. I will not be buying a Sharp, that is certain!
I have owned 3 Sharp microwaves. The first one lasted almost 20 years. I don't expect anywhere near that for this new one. I purchased this one in March 2015. The roller ring under the glass tray lost a wheel. I called Sharp with all my info (model, serial #). I was then told they don't have that part. I was given a number to a company who doesn't carry Sharp parts yet and said Sharp is constantly giving their number out. I have searched online with no luck. My model # doesn't even exist so how am I to find a part. You have to use the ring for your glass tray so I guess I'm out of luck and need to buy a new microwave over such an important part! I will say one thing... MY NEXT MICROWAVE WILL NOT BE A SHARP!
I bought a newly built home that had this brand appliance package installed which included the Sharp Microwave Model KB6524PS. After living there a few months, the microwave started to smoke without notice after I tried to use it. I contacted Sharp and they could not have been less helpful. I gave them all the model information and was told it was no longer under warranty even though I had only had possession of it for months. They also could not identify an authorized repair facility in my area. I am afraid to use the microwave and am dreading bringing in a unauthorized repairman.
Waste of $$$. Electrical until burned within 1yr of purchase. 30 secs of heating and suddenly my entire kitchen was full of smoke, then the entire house with the worst smell ever. The smoke was so bad you would have thought the entire house was on fire. This should be taken off the market before it burns someone house down!!! Absolutely pathetic! Smart should have to come purify the air in my home and dry clean all fabrics due to the smell I can't get out!
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I bought this microwave back in Oct of 2017 and spent 1,200 and go to use it and started making a loud sound and did not work anymore. Now this happened on March 2 and I call P.C. Richards and talk to someone there to come look at it since I have a 5 yr warranty on it. They finally call me back on Monday which is fine and I talk to the manager. He told me he was recommending that we replace the microwave and that they would be in contact with me. So I get a call from P.C. service and they spoke with Sharp and that they were going to call me about sending a service guy. Service guy? I don't want it serviced I want a new one, it's 3 months old? Spoke to this guy in the morning and still didn’t hear from this company.
The reviews on this microwave are horrible and they need to fix the problem once and for all!!! I will never buy any products from this company ever again. This is my fault for not looking up the reviews on this piece of garbage that they sell. Soon I will walk into P.C. Richards place and drop it on their doorstep and call my lawyer, because they know that this is a problem and they like to play games. Done with Sharp!!!
I purchased a new microwave in July 2017 - Model R-1214-T. I placed a microwave meal in the oven and set the timer. When I looked through the oven window several minutes later, there was a flame and a smoky smell. Something in the microwave happened that was hot enough that it melted a hole in the glass turntable. Glass melts at 2600 to 2800 degrees. There was also a blackened spot on the floor of the oven showing signs of the severe event. I contacted Sharp and they concluded that there was a fire caused by food build-up.
Their conclusion is not possible. First, it wasn't a fire as much as it was some type of electrical event. It was hot enough to melt a hole in the glass turntable and incinerate the microwave meal. Second, they are claiming the soot from the incinerated microwave meal is evidence of the food build-up. They are effectively claiming the results of the event caused the event. Fortunately, it didn't go beyond the oven and burn my house down. Unfortunately, Sharp is not taking responsibility for a dangerous product.
Purchased a carousel microwave that had a defective hole in the top. I immediately sent pictures asking for a replacement, and after NUMEROUS phone calls that dragged into weeks, I was told they can no longer find an identical one to replace mine, even though I had just purchased it! They gave me no other resolution and no one contacted me again. I gave up trying to contact them because I was just passed from 1 person to the next. Very unhappy with the entire experience. I paid $300 for a microwave with a hole. I sure hope there's nothing dangerous coming out of that hole.
We had a Sharp Microwave of this size that lasted for 15 years until it gave out, so decided to get another Sharp of this size. The SMC1442CS 1.4 cu.ft. met our requirements, so I bought one. It has some basic design & engineering flaws that are the reason for this review: 1.) The control panel is not backlit & the print on it is impossible to read in a well lit kitchen. How much money did they save by eliminating that feature?
3.) To set the time & cook for 65 seconds, I must push the [TIME COOK] button, then the  button, the  button, and the [START] button. A more logical choice would have been to push the  and the  & the [START] button with no need for a [TIME COOK] button.
This might seem trivial, but it is unsafe with a child in the house. It has "CHILD SAFETY LOCK" feature, but it is a nuisance, inconvenience & annoyance. If # 2) & 3) were implemented, the "CHILD SAFETY LOCK" would be unnecessary. This is why I rated it ✮✮ (Dissatisfied with the experience). I do not recommend this product.
I purchased a drawer microwave from an appliance dealer 1 year ago. Within 6 months, the unit had an awful electrical burning smell with every use. I returned it to the dealer. I had bought an extended service. He called Sharp and fixed the unit like they told him. Something about the magnetron? Now only 4 months after the repair, it again has the awful smell with each use. The dealer and I both called Sharp Customer Service. We were both told, "We will not be able to help you since you unit is now out of warranty." When I told them that the unit could be a fire risk, I was told, "Well, do not use the unit then." I will never buy a Sharp microwave again!!! I told them that I would report this as a risk and encourage others not to buy this unit. No answer.
I purchased a Sharp countertop microwave model smc1131cw, serial #d770610433 from Best Buy. I took it home and checked out the keypad to make sure everything was operational. Everything worked except the power level button. So I returned it to Best Buy and they ordered another one. I waited another 4 days for the second one. This time I set it up in the store to make sure everything was working. Same thing, the power level button didn't work.
I called Sharp customer service to find out if it was the machine or me that was doing something wrong. Wouldn't you know I got some guy in some foreign country with a heavy accent. It came down to him not being able to help me. He ask me if the store could pull another microwave from the stockroom and check it. So I had to get a manager to approve this and when they went to get it the guy on the phone says I can't stay on the phone any longer. That set me off and I told him so and hung up. The guy at Best Buy then comes back with another Sharp and we checked it out and that one had the same problem with the power level button not working. That was 3 Sharp microwaves that were the same model that didn't work. Is there any quality control at the manufacturer? Oh that's right, they're made in CHINA!!!! Don't waste your time with Sharp.
We purchased the Sharp 30 inch drawer microwave in the fall of 2013, by August 2017, it is broken, with a repair estimate of $720 (broken magnetron) - the microwave brand new cost $850 - which we considered a high end microwave at the time. The replacement unit is now priced over $1,000. We were told by the repairman that popcorn and bacon ruined the microwave. Tried to work with Sharp to at least get a discount on a new one and we were declined. Now we are understanding that the magnetron usually comes with a 5 year warranty... Which neither Sharp nor the technician bothered to mention. Very disappointed with the quality of the microwave - our previous microwave lasted 15 years. Also disappointed with the follow up service and their lack of support for their own product.
My wife and I have had very poor experience with 3 Sharp Microwave ovens. 4 years ago we bought 2 Microwaves. One was a 20-litre capacity Sharp which went wrong while under warranty and was replaced by an identical model. This too simply broke down and could not be repaired satisfactorily. So we simply threw it away. The second microwave in question, is a Sharp R-959M-A with grill and convection. This is cutting out when in use and is evidently overheating. We emailed Sharp in UK and they did not even bother to reply. We got it checked by a qualified technician and are seriously considering simply throwing it away because it appears that Sharp machines have an unreasonably short trouble-free lifetime and that it is not cost effective to repair them... We will not buy another Sharp product.
When we moved in our home - this Sharp carousel microwave was already installed. While convenient, we started noticing occasionally the microwave would spark while heating food. This week I tried using the convection feature to heat up chicken nuggets and 4 mins into cooking, the entire plate - not the food - was on fire. I quickly stopped the microwave and the fire slowly died out. I went to open windows to air out the home from the smell of smoke and the entire glass had shattered in the microwave. At this stage I want this microwave gone NOW! The other reviews left have further confirmed the need to get rid of this hazard.
Less than a year after we bought this microwave the paint on the bottom of the oven, under the rollers began to crack and peel off. Told them it was a Christmas gift and I had no receipt. Wrote the company, back and forth we went, sent them all the info they needed and then they tell me they need the info, which I had taken photos of, serial no#, model no#, etc. and sent them. The cycle started all over again, was getting an obvious runaround. Now the bottom is a disaster area. Will never ever by their product again. Chinese-made trash is what we are buying, cheap materials, cheap planned break downs. Manufacturers no longer have pride in their products or do they care about the customers whom make them their money, like they did years ago. They are after the fast buck by taking consumers for a money ride.
We brought Sharp microwave oven 11/16. Sometimes shortly the microwave started on fire. It was still under warranty so Sharp sent me replacement on 7/05/17 model number R-459YK manufacturer august 2016. Started making noises. Sparkling. Luckily I was in the kitchen watching or otherwise it could've been a fire. I contacted Sharp again. Sent pictures. Didn't need receipt because this is the replacement they sent me back in February. I also ask customer support if they had recalled on this model and was told no. Well from looking at all these reviews I am going to ask for refund. My husband told me they just don't make things like they use to because I had a Sharp microwave for over 20 years and I gave it away because I wanted new one. And that one still worked. Just the inside had peeled away. So I called my cousin and they are still using it now.
I don't know what brand to purchase because I had also purchased another brand microwave from LG and it quit working in about 3 months. That's how I ended with the new Sharp brand. Please help. My husband and I uses microwave everyday for warming or popcorn. Also I thought it might be the plastic container cover that you put on top of your food so it cooks without spattering all over the microwave.
SHARP CAROUSEL MICROWAVE MODEL R-551ZM. 20 yrs ago I bought a Sharp microwave and it lasted 20 years. The new one I bought in 2016 lasted less than a year. It just stopped working. Then I had to deal with the unhelpful, obnoxious Filipino calling center. Their job is to keep you on the line as long as possible without answering your inquiry and while asking you a million questions and making you respell everything 10 times and saying as many bizarre things to that make no sense as possible. Needless to say the time I will waste is worth more than the time they will keep me on the phone while doing nothing. I will never buy another Sharp product of any kind not even a thermometer. The products produced by them are trash and Filipino calling centers are designed as a form of torture. They are abusive.
Purchased Sharp KB6524PS Microwave 9/12 at Best Buy, it stopped working Fall/15. Just stopped working. It worked for 3 years. 9/16 replaced Magnatron. My cost $130, 4/17 It stopped working. Replaced Magnatron. My cost $130 (all under warranty, repairman has yet to be reimbursed from Sharp). 6/17 Stopped working again. I expect a $993 purchase to last more than 3 years and be easily repaired. I will look for a replacement with another brand.
I have a Sharp microwave model r820j, an older model I purchased the first one in 2015, exchanged it in Jan. 2016. Can't recall the problem with it, but recently I was using the convection part to bake a meat loaf, shortly I smelled something, it was smoke from the microwave which was on fire. Had I not been in my kitchen at the time it would not have turned out good. I am in contact with Sharp. They are wanting pictures, hoping to resolve this in a timely manner. Hope this does not happen to anyone else that has this model. I am aware this is an older model, but should not have caught fire under any conditions.
I bought the Sharp drawer microwave for a home I was building. The home is for retirement and used primarily for vacation. The unit was bought three years ago from Metro Appliances in Lowell Ar. (very nice people by the way). The unit was installed two years ago. Used infrequently for vacations and holidays. Last night I put a bag of popcorn in the unit and it made a grinding sound, flashing lights, smoke. I called Sharp and their attitude was it is out of warranty you are on your own. I contacted the authorized repairman and he came and said the unit is unfixable. I went online and literally see scores of people this has happened to. I'm glad I was standing by the unit and it only went for 20 seconds because my house could have been in flames.
The Only place that the Sharp Microwave Draw serial # is, is inside the microwave on a Sticker. Yes a sticker. So when the microwave heats or gets steamed the serial number and all other numbers on the sticker dissolve. If you need to get it serviced under a contract, forget it. The contract will NOT be honored because you don't have a serial number. So Due to Sharp's negligence New Leaf Service Pro will it honor my additional 4-year contract. I am sure Sharp has received many complaints regarding this but all they can say is there is "Nothing we can do without a serial number."
Forget that you have a bill of sale. Doesn't matter. They know how to take your money for products. They put serial numbers inside a microwave on a sticker. I want to know what idiot thought of that. Common sense tells you heat and steam will remove ink. I WOULD RECOMMEND NEVER BUYING THEIR PRODUCT!! I received ZERO satisfaction from customer service. I'm still waiting for them to return my call. What a Joke!
Sharp Microwave Model R-309Y. I have owned this microwave for a month now. If I set the microwave for over eight minutes it shuts off completely after about six minutes. After sitting off for three minutes it resets itself. Then I can use it for a 2 minute period again before it shuts itself off again.
Sharp R-451ZS microwave - When I first got it the carousel made a squeaking sound that would come and go and still does but about 11 months later, 3 weeks before the warranty was set to expire I discovered it sparking when it was cooking and there was smoke. I unplugged it and opened the window. The magnetron is blackened and is a spot on the metal place that covers it. I don't trust Sharp at all even if I can get it fixed. Now I have the inconvenience of lugging it with a taxi to a repair center.
Was heating some cream for coffee in cup. I smelled fire. Looked around smoke coming out of micro drawer! Opened drawer. There was a fire on the paper towel under the cup! Got a wet sponge to throw on top of fire. The bottom of my Fiesta cup is scorched and will not come off, the paper towel has a fire ring, and the drawer floor has a scorch that will not scrub off. I tested again with a clean paper towel turned on the micro and it started a fire on another spot on the paper towel! Better unplug. Do not want my brand newly constructed dream house go up in smoke!! Do not know what to do. Not reviews are not so good re. consumer affairs with Sharp.
The inside of microwave model 330Y(S) is completely rusted out, the reviews from everyone else suggests to me there is a defect with this model, on contacting Sharp they said there is nothing they will do about it, telling me if it's not cleaned it will rust, I stated I look after my white goods with care!!! He also stated if you live near the beach the microwave is more likely to rust!? What the? I won't be buying Sharp products again and I will never buy LG either! I spent over $2000 on a fridge, had to be repaired in the warranty time, the metal has a defect, LG won't do anything! Can someone please tell me what is a good brand of microwave to buy which will last! Not happy.
Purchased a brand new home with Sharp in drawer microwave KB-6524ps installed from builder in Dec 2016. By January the microwave would sporadically make a humming sound when turned on and started tripping the circuit. We also noticed it isn't heating food properly anymore. Food heats unevenly, microwave safe containers get extremely hot, yet the food in them is lukewarm. Builder sending out appliance repair co next week but after reading similar and horrible reviews, I'm not hopeful. Not acceptable for so many people to have the same issues and Sharp has not issued a recall for such a high end microwave.
We purchased the first Sharp microwave in 2011 as part of kitchen remodel and within years starting see sparks within the microwave and we're told that the magnetron had malfunctioned but were out of warranty. We purchased a replacement Sharp microwave drawer in 11/13 and it started again to have occasional sparking and finally stopped working altogether in 1/17. We had sharp approved services come to see the unit for repair and he declared the magnetron again defective and the unit unserviceable due to the electrical damage. Sharp has not disputed these claims but refuse to reimburse for the microwave only offering a replacement for $195 for the pleasure of purchasing our third possibly defective Sharp microwave drawer and potential fire hazard. We opted to try another brand for safety.
When we built our house 3 years ago the contractor installed a Sharp Insight Drawer microwave. Unfortunately within 2 years the microwave stopped functioning. We could not get Sharp to fix it. We really had another repairman who works for Sharp take the microwave to his shop and repair it. Tonight a large fireball shot out of the side of the microwave directly at my wife and the whole microwave shorted out. This is a very dangerous product and we will be immediately removing it from our home.
This oven was purchased by my son as he was tired of looking at my old one. It too was a Sharp and had it for many years... still worked well but inside was peeling... time to retire it. I've always had Sharp products and never experienced any problems with them, so I'm glad he chose a Sharp and I'm confident this one will serve me as long and as well as the old one. It's a very nice microwave. Didn't need a large one and this really fits the bill. Easy to use and heats food evenly.
The microwave has a defrost cycle and reset button. It is 1000 watts and it was given to me. I use the defrost button often and it works well. It is easy to clean inside and the carousel is easy to take out and clean. The size is appropriate for a dinner plate yet tall enough for a large coffee cup.
Sharp TVs expert review by ConsumerAffairs
Sharp is a top electronics and appliance brand that strives to be involved in every aspect of your technological lifestyle. From televisions to washing machines, they do it all. Sharp products are designed to be aesthetically pleasing as well as effective.
Sharp microwave drawer: The built-in microwave drawer lets you tuck the appliance away when it is not in use.
Commercial microwaves: Sharp provides medium-duty and heavy-duty commercial microwaves with high wattage, up to 1200 watts.
Low cost countertop models: Sometimes you just need a microwave without all the frills and special features. Sharp has a full line of affordable and dependable microwaves.
Quick-cook buttons: Sharp microwaves feature "Popcorn," "Defrost," "Potato" and many more pre-sets.
Built-in kits: The kit allows you to install the microwave yourself without having to hire someone else to put it in the kitchen.
Best for: Singles, couples and commercial kitchens. These microwaves come in three basic ranges: smaller ovens, classic ovens and commercial ovens.
Sharp Microwave Company Information
- Company Name:
- Sharp TVs
- Year Founded:
- Sharp Plaza
- Postal Code:
- United States
- (201) 529-8200