Sears Home Services Reviews

I have had the Sears maintenance plan for over 30 years and never really utilized it until recently.I have been trying to get my washing machine fixed through Sears for three months now. I scheduled an appointment. They never showed up. I tried to call to find out why that’s all I could get was an AI robot. Finally after trying for days I got a live person. The technician is out of New York. They send someone out to diagnose the problem. Then they have to order the part and like apparently there’s someone in Connecticut. It’s been three weeks now since the problem was diagnosed. I haven’t heard a word, called back. Got the AI system, kept trying for days. Finally got a live person. She escalated the problem to a higher level and said someone would get back to me within 24 hours. That hasn’t happened. This is the worst service. Please do not get Sears.

Warning! Sears Service sends incompetent repairmen and is a complete scam run by an overseas scheduling and repair care team. After 3 terrifying hours, the Sears serviceman would not leave until I paid via credit card for an overcharged service fee of 400 for simple maintenance! This is without all confirmation of charges..he just made it up!. Two hours being conned into signing up for the Sears Protect home warranty plan of 700 dollars per year to save 50% off his overrated 400 dollar fee... Which was also not the truth. He refused to leave my home until I paid without an invoice! Alone, afraid to call the police...

I am writing to express my profound dissatisfaction and urgent concern regarding the ongoing service request for my broken washing machine. [If you have a Service Request Number, please insert it here, e.g., "Reference Service Request Number: 123456"]. Following my initial service request, a technician promptly visited on [Date of initial visit, if known] and correctly identified the necessary part for the repair. I was initially encouraged by the efficiency, as the required component arrived within a couple of days, leading me to believe a swift resolution was imminent.

Do not, I repeat, do not use Sears for any repair. I have never in my life seen a company with a more apathetic approach to quality and wildly unprofessional employees. Had a guy tell me to go to hell, refuse to do the service, walked off the job "because (he) can". And then lied and said I wasn't there (have him on camera talking to me). Hate having to give one star. No one to talk to, no one to make things right.

I have kept their service for about six years. I needed only one time and it was not helpful. Then I called back another time, somebody from India was so rude and she hung up on me instead of helping. I called back then nobody answered the phone. It is another Indian scam and just drains your money.

Wish I could give zero stars. I pay for an appliance warranty every month and when my refrigerator stopped working I made a repair appointment. They were quick to charge my credit card $100 for the visit but never showed up during the ‘window’ provided. My family and I rearranged our entire schedule to accommodate their all day window and not only did they fail to show up, there was zero communication.

Sears created appointment after appointment to fix a microwave oven we had under their home warranty service. We contacted Sears and scheduled an appointment. They gave us a 8am to 5pm time frame and then did not show up. We rescheduled 3 additional times and on all 3 occasions, nobody showed up. After each no-show we had to reschedule, and they only use AI with no access to an actual customer service person. Sears is a disgrace. Sears offers poor quality service and charge a monthly fee. When you need Sears, the service technician does not show up.

I am having the same issues that most customers are citing in their reviews. Took a whole month to repair my microwave; same problems: misdiagnosis, part unavailability, etc. Now it is the refrigerator! "Poor Design" of the freezer door means the door must be replaced. I get regular updates once a week that the door is on "back order". No estimate of when it might be available. I am heading into week 5!!! The fact that AI is the absolutely only way to contact is just more antagonizing!!!

We purchased the Sears home warranty service when we bought our home. Our dishwasher has been leaking for over six months now. Every time a technician comes out to fix the leak. They charge me $100. And never fix the leak. In the meantime, I’m paying $60 a month for this home warranty that when they finally do schedule a technician to come out. It constantly gets canceled and rescheduled. The last time they canceled on me over 7 times and rescheduled. It took them over a month to come out and fix my dishwasher only to find out when they left. My dishwasher was still leaking. When they do come out to fix the dishwasher, it doesn’t get fixed properly. I continually have a dishwasher that leaks water on my floor. I have spent over $300 trying to get this dishwasher fixed by the Sears home warranty. Because they charge me $100 every time they come out. I would never ever recommend Sears home warranty to anyone, not even my enemies.

I bought a Kenmore water heater from Sears store in 8/8/2015 and also bought an extended warranty and guarantee for 12 years ending on 8/8/2027. Until Sears closed stores, everything on repair was covered fine. But from last year, when I called, they requested extra money! I called for repair on 05/20/26 and couldn’t not talk to agent, but with lots of effort made an appointment, and also got an email that stated I have no payment for labor or parts, but close to the time of Tech arrival, I had a computerized call demanding $115 extra on top of my full guarantee of service for parts and labor.