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Samsung Dishwasher Reviews

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About Samsung Dishwasher

Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.

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Pros
  • Effective cleaning performance
  • Quiet operation during use
  • Good capacity for large loads
Cons
  • Frequent reliability issues
  • Poor customer service experience
  • High repair costs

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Samsung Dishwasher Reviews

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    Page 6 Reviews 530 - 680

    Reviewed Oct. 24, 2015

    DW80F600UTS/AA - We have owned this dishwasher for 18 months. We purchased a new home, and the dishwasher was brand new. After six months the delicate light came on. We did our research and called Samsung. They recommended checking the drain hose and house drain as the error is a drain error. There was no issue, so we disassembled the sump where the screen was to inspect. There was very little amount of debris in the sump. We reassembled and the problem went away. Three months later the same problem occurred, and we went through the same scenario. I finally had enough after the fourth time assembling and disassembling the dishwasher and contacted Samsung. All they would offer was to set up a service ticket now and that it was out of warranty. This issue should not be occurring with a dishwasher that is 18 months old. Stay away from Samsung Dishwashers. They are nothing but a headache.

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    Reviewed Oct. 23, 2015

    DW80F600UTS/AA was 18 months old and lightly used (3x month), the smart auto and normal lights flashing. The Samsung repair guy replaced the PCB Main and the sensor ECS. He said the PCB main was an updated one (problems with the one in my dishwasher). Samsung will not pay for parts after 1 year even if lightly used. The repair guy said it is likely to fail again and is only under warranty for 90 days. Do not buy this product. When it fails again it will be used for a drying rack since I don't generate a lot of dishes.

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    Reviewed Oct. 22, 2015

    The Samsung dishwasher we bought less than a year ago simply does not clean dishes properly. We've tried everything, short of washing them with soap and water before putting them in. The service from Samsung is atrocious. I spent an hour and a half being put on hold and being asked stupid questions like "is your machine connected to hot water". Buyer beware.

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    Customer ServiceCoveragePriceStaff

    Reviewed Oct. 15, 2015

    This machine broke down in about 16 months. After repeatedly trying to call Samsung Support, got a call from Samsung's On-Time-Repair for appointment. I paid $95 but the repair person could not fix it, said the computer is broken. He said he will order the necessary part and then call us which has not happened. After repeatedly trying to contact On-Time-Repair, I was informed since the machine is over 1 year old they had to get a confirmation from Samsung that the part is covered. I even told them "Let me know how much it will cost if it is not covered" but I have not received any response. It has been more than a month now. Bottom Line: Do not buy a Samsung Dishwasher. All my other Dishwashers used to last at least 10 to 15 years.

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    Customer Service

    Reviewed Oct. 14, 2015

    Samsung has a reputation for a lousy manufacturing process of their kitchen appliances. My dw7933lrasr dishwasher is less then 2 years old. They will not fix it until you buy an extended warranty for 288.00 plus tax (new dw, 100.00 more). The phone assistance was good but the bottom line is their appliances are designed to break. Consumer Report has their DW failure rate at 25%. Bought at HHGREGG Southpoint, Durham NC.

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    Customer Service

    Reviewed Oct. 5, 2015

    This is a horrible dishwasher (DW80F600UTS). It has average performance for cleaning dishes and horrible drying capabilities. I have had to make 2 service calls for major repair within a 2 year period. Both for the same issue. There are so many online reviews with the same issues and many others. Samsung will not stand behind their product and have been no help at resolving the issue. This is a lemon and should be recalled.

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    Punctuality & Speed

    Reviewed Oct. 4, 2015

    Had problems since purchase of not cleaning well and premature stopping since purchase 1 1/2 years ago. Now Smart and normal light on washer on, unit doesn't drain or work at all. Tried reset of power. Called Samsung. Talked with multiple people at Samsung. Waste of time. I also purchased Samsung washer, dryer, refrigerator, and stove. All appliances had multiple problems. Bottom line will never buy Samsung product again.

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    Reliability

    Reviewed Oct. 3, 2015

    Samsung is selling defective products. Unfortunately, we purchased Samsung DW80F600UTS dishwasher. The machine broke down after 6 months the first time. The second time worked another 11 months before it broke down again. Samsung is FULLY aware they are selling a product that has problems with the board and they do not stand by their defective product. They are stealing money from consumers and the worst part is that they are getting away with it. Samsung is FULLY AWARE THAT THEY ARE SELLING DEFECTIVE PRODUCT AND BECOMING RICHER BY STEALING FROM CONSUMER IN USA.

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    Installation & SetupReliability

    Reviewed Sept. 30, 2015

    I purchased a NEW Samsung dishwasher DW8OJ 302045-AC from a clearance centre on July 4/15. I had it installed, July 12th. By July 25th, it would not operate. July 29th I reported it to the Samsung service centre. It was transferred to a local appliance centre who ordered parts, and Sept. 7th, two electronic panels were replaced. It created a new problem. Now Samsung wants me to disconnect it, and they will pick it up, and after 2-3 weeks refund my money. They acknowledge that their product is defective but refuse to replace it or compensate me for the installation or disconnection or inconvenience.

    By the time I receive my refund, I will have owned this inferior product for almost 4 months and used it only 5 times. Never buy a Samsung dishwasher - this is not an isolated incident. Read the other negative reviews. The Samsung service department is located in eastern Canada. You can e-mail but good luck reaching them in the afternoons. QUALITY CONTROL AND CUSTOMER SATISFACTION ARE NOT IMPORTANT TO SAMSUNG!

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    Reliability

    Reviewed Sept. 29, 2015

    We bought this in Sears on 12/30/2013 and it was delivered in January of 2014. We did not buy the extended warranty. We've had nothing but problems with it. It doesn't clean well, shuts down mid cycle and the sensor touch buttons are ridiculous. This dishwasher isn't two years old and again it's showing the sensor light and shutting down.

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    Reviewed Sept. 28, 2015

    Samsung dishwasher DW80J3020 poor performance. Why can't these companies just make dishwashers that work? Why do they try re-inventing something already done? Now we have DWs that claim to "SANITIZE" but leaves dishes wet and spotty. AND it takes hours of electricity to produce lousy results. To top it all off manufacturers don't care. When can we get something that works, made in the USA? Oxymoron? Top dollar for a stainless steel unit that 's noisy and does a poor job. It doesn't even have a lower heating element, so how can it SANITIZE? Fool me once. No more SAMSUNG and I'm telling it to all I meet.

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    Punctuality & Speed

    Reviewed Sept. 26, 2015

    Smart auto and Heavy code on DW80F600UTS. I purchased this dishwasher in late 2013 because it was on sale. It was a year later when the Smart Auto and Heavy lights started blinking. I didn't purchase the extended warranty which was a mistake. The dishwasher became something for looks for awhile until I had time to fix it. Once I started fixing it recently, I found many posts on all the possible fixes. I replaced the case break and it still does not work. I see others say to replace the ECS and main boards. I must have pulled out the dishwasher a half a dozen times already trying to fix it. What a waste of time and money. Never buy a Samsung. I think I will also trade my Galaxy S5 for an iPhone just out of principle.

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    Customer ServiceStaffProcess

    Reviewed Sept. 24, 2015

    Bought this Samsung model #DW80H9930US dishwasher 8 months ago. The piece of crap starting leaking on its third use and has never stopped. The dishwasher leaks from the doors and seems beneath the door. It has never latched properly so that when if and when it ever reaches a steam cycle without human intervention, the steam escapes from the top of the dishwasher and soaks the entire counter top which then drips to the floor too. Sometimes, I would excited because I only had to intervene with the door twice during a cycle to ensure washing completion. 8 months later, I have to re-latch the door six times to complete the cycle while the dishwasher pisses all over the floor. I've had Samsung out two times already to "fix" this never ending problem to no avail and I am working on my third time now.

    Getting in touch with someone to speak with at Samsung who can get me to the right person to fix the damn thing is a nightmare. After speaking with at least two people who I have to repeatedly ask to repeat themselves because of thick middle eastern accents, I am then told to email all of my proof of purchase receipts to an unnamed department without any point of contact information, whom I am told will get back to me within 24 hours. It then goes from 24 hours to 48 hours (as told by the third person with an accent). When I clarify with her that in two days I should be receiving a call, she tells me that it's 48 BUSINESS HOURS! So I now have to wait another week before I even get a call back to tell me they have verified I made the purchase legitimately.

    So... I email my proof of purchase to a totally different group of people (apart from the customer service reps with accents) and they get back with me about 17 hours later, with an e-mail telling me I need to upload the documents instead of emailing the documents; more time wasted. This is Samsung!!! And when they call me back about four days later, with a blessing stating they believe I made the purchase, they call a company in California who contracts with repairmen in my state who will eventually come to my house to look at the leaking monstrosity. And if they don't get it fixed on that visit, I have to start the process over again. I am disgusted with Samsung and will never. DO NOT BUY SAMSUNG APPLIANCES. There is a class action lawsuit with their washing machines right now. I am surprised there is not a class action for the dishwashers. Anyone know a good torte attorney???

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 19, 2015

    Within a few months had issues with the brand new dishwasher. First off it wouldn't latch right, so it wouldn't start. Repairman even said in the future to get a model with a latch you turn and lock yourself. It was under warranty, guy came out about four days later and fixed that. When he left and we ran a cycle, suddenly it wouldn't drain. Guy came out again a few days later, took a look and said it needed a new computer board. They mailed it to my house. Took over a week. After not being able to get the guy to the house, he missed an appointment then showed up the next day while I was at work, we put it in ourselves (Almost 3 weeks, over 2 weeks with water in the bottom of the dishwasher that even with baking soda etc, was starting to stink up the kitchen!). Worked ok for about 8 months. Now it seems like it needs another computer board because it isn't drying the dishes. It's only 18 months old!

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    PriceReliability

    Reviewed Sept. 18, 2015

    My dishwasher is not working properly. I called and a tech came to my house. He indicated the heat sensor and control board is bad. The control board was defective and therefore made my heat sensor go bad. I am very upset because the repair is going to cost more than the dishwasher. Samsung product. I read a service bulletin on the internet and it says the control board in that unit needs to be replaced due to a manufacturer error. My model number is dw80f600utb. My dishwasher does not work. Samsung not stand by this product! Piece of garbage!

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    Customer ServiceInstallation & SetupPrice

    Reviewed Sept. 17, 2015

    We bought the top of the line dishwasher. We got it on sale for $900 and we installed it later as we were renovating our kitchen. We purchased the machine and installed it a few months later. And after a while we kept getting an error message, 1E. We researched and it was indicated to recycle the power as we did. And it would be good for a few months, and it would start again. This went on for a while, now warranty is over and we called and they wanted to send a repair man, which I refused. Why should we pay for a call when it is obvious this machine has an issue. We have found several complaints from consumers. Model is DW 80F800UWS/AC SN 00FG9M900619F. Do not buy this machine. It is a piece of crap. Not worth $1.00.

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    Reviewed Sept. 15, 2015

    We purchased a Samsung dishwasher in March of 2014. It is now Sept 2015 and the dishwasher has broken down 6 times (7 counting the fact that it is currently not working). We've been in contact with Samsung multiple times. Was told to fax all receipts of repairs and orig receipt of purchase. We did that only to be told there was nothing they could do. We definitely bought a lemon. We have found that PA has a lemon law and we are checking into that avenue. We feel that Samsung company should have replaced this appliance, but they kept saying it had to break down with the same issue 3 times in a certain period of time before they would replace. The issues were sometimes different. We would never purchase another Samsung dishwasher - or any Samsung product.

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    Price

    Reviewed Sept. 15, 2015

    I purchased a Samsung dishwasher, model DMT800RHS, S/N A3J7G9MCB02679R, paying just under $1000. After the very first load, it did not clean the dishes. The "old" dishwasher I had, prior to purchasing the Samsung, performed better! Attempts to get Samsung to replace the dishwasher failed. I have to wash the dishes by hand completely, 100%, before placing in the dishwasher. It gets NOTHING off! Why even have a dishwasher? I'm upset because this company should stand behind their product, especially one that is in that price point. Shame on Samsung. Will be replacing this one, and it absolutely bothers me that I made such a costly mistake with a company I thought was reputable.

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    Customer Service

    Reviewed Sept. 13, 2015

    Our Samsung DMR77LHW model that we purchased as part of a kitchen renovation some 5 years ago has been a source of frustration for the last 4 years. We had it repaired twice under an extended warranty (thank God!!); the first time just a year after purchase (replaced circuit board) and then again this past winter (entire top rack, door gasket, top rotary washing arm). Between those 2 service calls (and continuing to this day), nothing but poor performance and failing parts: Brittle and broken rack clips, recurring SE error (and now a PE code yesterday!) during normal cycle, "cleaned" dishes and glasses with odd food particles caked on, very wet items after the drying cycle, etc. We will be replacing this piece of cr*p in the next month because we have endured it long enough.

    Shame on Samsung for STILL producing such low quality products 5 years after we bought our own. I thought that this manufacturer would improve its appliances based on all this consumer feedback, but apparently Samsung doesn't care about that. So, junk products + poor customer service experience = a company to boycott. Bye bye Samsung. You have lost another client. Not just for dishwashers, but your ENTIRE line of products, I.e., Mobile Devices, TV & Audio, Cameras & Camcorders, PC monitors & Printers, Home Appliances, and Memory/Storage (as per your products list at Samsung.com). You will not get my business again!

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    Customer ServiceStaff

    Reviewed Sept. 12, 2015

    I bought a Samsung dishwasher about 2 years ago. I paid over $450 for it and did not buy the warranty. Buyer beware... The smart auto light came on and the unit won't complete a cycle. I'm a single father of 3 and need all the help I can get. I called Samsung and they were happy to send a service guy out for me to pay to fix it. I'd rather "catch my ** in the ringer" than pay them money for a product that lasted two years. I will save my pennies and put them towards a company that has a better track record.

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    Reviewed Sept. 10, 2015

    I purchased a Samsung Dishwasher Model DW80F6000UTS in Oct 2013 and had it repaired in Nov 2014 and now again it needs to be repaired in Sept 2015. The smart auto and heavy LED lights are flashing which is the same problem as last Nov 2013. Luckily I paid an extended warranty on the darn thing or I would really be mad about a dishwasher that is not 2 years old yet acting up twice. It's inconvenient and I paid too much for a dishwasher not to last as long as my Whirlpool did (13 years)! I will try to get my purchase price back from Samsung to re-purchase a Whirlpool!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 8, 2015

    My dishwasher would not use the dishwasher packets I was using to wash the dishes. The soap dish flap would open, but the packet would not be used. I call Samsung and their support is the WORST! I got a guy that spoke poor English and probably never saw a dishwasher before. I told him the problem and he told me to clean the dispenser and turn off the circuit breaker. It was a TOTAL waste of time. He asked for the serial number and I gave it to him 3, (YES THREE TIMES), then he told me he was not paying attention when I gave him the number. Then he wanted to know the service provider of my cell phone. What has that got to do with the dishwasher, but he said he needed it. At that point, I knew that Samsung support people were brain dead and I just hung up. I already spend too MUCH time trying to explain the problem and another 4 hours with their support would not have made a difference.

    I do plan to get rid of my Samsung dishwasher and go back to my Whirlpool. I had a Whirlpool for over 10 years and NEVER had a problem with it. I replaced it because we decided to redo our Kitchen with Stainless appliances and we went with a few Samsung appliances. Now I will never buy Samsung appliances again. My recommendation is if you buy Samsung and need any support you are hosed! You will spend a lot of time on the phone with a moron that does not even know his products and won't know nor care what your problem is. He will read from a list of trouble shooting guides, which may be totally irrelevant to your specific problem. (i.e. your car won't start and the guy tells you to change the tire). One more thing, I asked the support guy for an order number and he told me he got an error code on his computer and could not give it to me. STAY, make that RUN, AWAY from this company!

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    Customer ServiceCoveragePrice

    Reviewed Sept. 7, 2015

    We have had nothing but problems with ALL of our Samsung kitchen appliances. The dishwasher has been especially problematic. It has had three circuit boards in less than five years. Now it's broken AGAIN. When I called the service center the person said it was still under warranty so he could set up an appointment for me so someone could come out and run a diagnostic and order what he deemed necessary. He then tried to sell me an extended warranty to cover future repairs including labor. When I asked him how much it was he stated he didn't know and that he has "nothing to do with prices." Really??? Who sells products to consumers without being able to tell them the price? Then I asked him how much the service call would be.

    Of course he didn't know that either. So he then forwarded me to service to set up an appointment. They were closed. Every single one of these kitchen appliances has been a nightmare. The LED lights on the range are now not working. The ice maker on the very expensive refrigerator works on an occasional basis. The microwave has also had two more circuit boards. One of the new was actually non-functional upon arrival. I can't believe there hasn't been a lawsuit about these issues, particularly the dishwasher.

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    Customer Service

    Reviewed Sept. 6, 2015

    Purchase a Samsung dishwasher in January 2014. I was very excited. It was very nice looking - all stainless steel. It just finished off the appliances that I had in the kitchen and it was a Samsung and they make good everything else so the dishwasher had to be good. Made the mistake of not buying the extended warranty as I've had issues with those with other companies in the past. What a mistake from the start. The dishwasher gave his problems. At first it didn't want to drain properly then four months in, the lights were flashing on and we had to call Samsung who sent somebody out 4 days later to tell me that it needed a new control board. Should've realized that there was a big issue when the repairman himself told us that Samsung was having problems with this machine.

    Next came the noise that it made but it was draining and then after that came the awful smell and two weeks ago the light started blinking again and guess what out of warranty and Samsung won't help which is just fine because in my opinion it is the biggest piece of garbage I have ever wasted my money on. Samsung should be ashamed of themselves selling this to the public. Do they not realize that they're hurting any reputation that they had.

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    Customer Service

    Reviewed Sept. 4, 2015

    Purchased dishwasher in June 2014. December began receiving error messages. Dishwasher not working since January 2015 (9-month fight with Samsung). Multiple extended phone calls customer service who then transfers you to executive customer relations, where you have to repeat EVERYTHING you just told them. 5 repair visits including one by Samsung National Trainer Jim ** who agreed to swap out dishwasher for new one. Extended warranty purchased from Samsung Protection Plus not honored then authorized repair facility suddenly no longer authorized by Samsung after trainer agreed to replace it. ANOTHER 3 hour phone call last Friday Sept 4, 2015, Samsung executive customer service simply disconnects you. DO NOT BUY THIS PRODUCT! JUNK. Customer service useless!

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    Reviewed Sept. 3, 2015

    Purchased a new Samsung DMT800 series dishwasher in August of 2014. It has run quietly and it's a great size. More often than not, my dishes are not clean. I have followed the manufactures recommendations to the T. Exactly one year after purchase it stopped draining and I got a 5s code on the panel. I was not able to fix the problem by following all the directions. Service call from place of purchase came to investigate. I need a new drain motor at the cost of $288 plus labor. I live alone, and I did not use the dishwasher often. I hadn't used it for about a month when this happened. I am shocked that a dishwasher that gets such little use is now costing me almost as much to fix it (with labor at $75/hr) as it was to purchase. It's pathetic and I will not purchase a Samsung again.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 24, 2015

    We purchased a set of Samsung appliances less than two years ago. In that time period, the dishwasher had to be replaced after the service company sent out by Samsung made numerous trips. The oven heating element has now burned in to two parts and the oven no longer works. The freezer drawer broke, and will no longer stay in the brackets. We expected more and couldn't be more disappointed. The service companies that Samsung has contracted with are just as disappointing. They have to make numerous trips, don't answer the phone or return calls, and reschedule on the date of the appointment (after you have taken off work). We have never been so disappointed in a product. We will never buy Samsung ANYTHING again!

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    Staff

    Reviewed Aug. 22, 2015

    Purchased this dishwasher in Sept 2013 while building a house. It was installed in April 2014. In August I noticed that it was not draining and periodically the lights blinked when trying to run it and I couldn't make the choice I wanted. The Smart Auto or Delicate cycle. Also my dishes were not clean or dry. I finally called Samsung in October and was told it was out of warranty because of my purchase date but if I could prove when it was installed they would provide service. Instead I called Home Depot where I purchased it and they replaced it for me because Samsung is hard to deal with. Wonderful! In February problems started again only this time the machine would turn on by itself. And again I had dirty dishes and it wouldn't drain.

    Samsung arranged service this time. Service tech told me not to use a rinse agent because it makes the sensors sticky and that is why it won't drain properly. But, he didn't believe me when I said it would start by itself. It starts an hour after doing dishes and even in the middle of the night. I have it on video. Apparently we are crazy people. DO NOT EVER BUY A SAMSUNG PRODUCT!!! This one is being replaced as soon as I can make arrangements.

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    Reviewed Aug. 20, 2015

    Dishwasher stopped working. Samsung will not do anything for me. The service co. they sent out had a very poor rating on Angie's List. Spent thousands on all Samsung appliances. Very frustrated!

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    Customer ServiceInstallation & SetupCoverage

    Reviewed Aug. 18, 2015

    I purchased a Samsung Dishwasher Model Number: DW80F600UTS/AA on June 22, 2014. Everything seemed to be working fine until November 30, 2014. We had issues with the Dishwasher, Product Symptoms: Operation/Doesn't work/Doesn't dry. This was covered under Samsung's warranty within a year. It is now August 2015 and were already having another issue with this Dishwasher - we had an appliance repair person come to the house and he tells me we now need a computer board for this dishwasher. One hundred something dollars and that's just for the part, that's not covering labor to install the part. The Technician is telling me if you have any sort of voltage issues these Dishwashers will need parts replaced.

    What is getting me angry is that we have a whole house surge protector protecting our main breaker and were still having issues. I would expect issues after several years say 4, or 5 not within the first year to year and 1/2. I contacted Samsung Customer Service and explained to them the latest issue. I also explained to them there was another issue several months after we bought this Dishwasher. Samsung's reply was it's over the warranty, period. You used to buy appliances from Sears no less that would last years, now you pay good money thinking you're getting a good product - Samsung no less - and this is the way they treat you. It is not right. Period.

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    Reviewed Aug. 18, 2015

    Model DW80F600UTS/AA Dishwasher manufactured in Dec. 2013. Dishwasher was purchased in early 2014 and lightly used (on average once or twice a month). Will not start, showing a high temperature error. Samsung recommended repairman, inspected and quoted a price of $437 to repair.

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    Reviewed Aug. 17, 2015

    I recently bought a Samsung dishwasher that not only does it not clean well and leaves spots on my dishes but it actually makes brand new spots resembling dark grease spots! Like some of the other complaints, mine also leaves a musty smell. My 18 year old Whirlpool was not pretty but it left my dishes spotless and dry without even adding a drying agent. Thankfully I am back at Best Buys and they are taking good care of me.

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    Reviewed Aug. 12, 2015

    A year and a half ago I bought all new Samsung stainless appliances. I've had nothing but problems. A used refrigerator was delivered. Had to fight the store over that. Already had to replace the microwave once. The dishwasher had a dent when it was unwrapped. Within the first year it needed repair and it needs repairing again. Don't know how it can be energy efficient when the normal cycle takes more than 90 minutes. I wish I had it to do over again. My new appliances would NOT be Samsung.

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    Customer ServicePriceReliability

    Reviewed Aug. 10, 2015

    Built new home 2010. In April 2014 after four years, dishwasher, a household of only 2, this dishwasher would not go into start mode and lights were flashing. Called Samsung, they advised no problems reported. Not under warranty, nothing they can do. Called for service they indicated it would cost more to repair, buy a new one. 5/30/14 purchased new same model since only model the store offered. In Jan 2015 dishwasher started to experience the same issues as my 4 yr old model. Still under warranty, Samsung repaired. Aug 2015 the dishwasher is again having the exact same issues. Samsung although stated the sensors have 5 yr warranty now they say they don't and will not repair. This dishwasher has a major problem and us the consumer is paying off it. Do not purchase this model.

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    Customer ServicePriceEase of Use

    Reviewed Aug. 10, 2015

    Bought this Samsung dishwasher DW80F800UWS only 6 months ago and have had to call 3 times for servicing for various issues. The first was a broken door latch, second was noises from the pump and not cleaning correctly and finally it stopped draining. For the cost of this dishwasher, there are way too many issues. I will say that Samsung does send a tech out promptly but that doesn't alleviate the frustration of having to call them so many times for repairs in such a short time frame. I wouldn't recommend this dishwasher.

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    Customer Service

    Reviewed Aug. 10, 2015

    Samsung dishwasher purchased just over a year ago to replace a dishwasher that we had for over 14 years. The Samsung dishwasher never did work properly. After numerous in-house service calls, replacement of the electrical board and very difficult to understand foreign tech advisors the dishwasher still did not work properly. Now, just having called again Samsung informed me that the washer is now out of warranty. Samsung? Never ever again.

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    Reviewed Aug. 7, 2015

    Purchased a Samsung dishwasher, DW80F600 from hhgregg. Delivered on Tuesday and not working on Thursday. Code is "smart auto, water supply error". Checked, water is going in. Hhgregg said "bring it in, we'll replace it but we'll have to absorb the install $269 and arrange our own install". Do not buy Samsung dishwashers or shop at hhgregg. I'm holding my breath b/c I purchased a fridge and range...

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    Installation & SetupPrice

    Reviewed Aug. 6, 2015

    We bought a model s201 from Home Depot on 10/4 13 for $628. We had 3 service calls while under warranty in the 1st year for sensor fan problems. On 7/30/15, it would not turn on. We contacted Samsung and they said it could be a temp. sensor. We called the repair service. They said a service call would cost $109. Plus parts and labor to fix, but could not give cost of parts or time to install. I am having a Bosch dishwasher installed today and the Samsung pc of junk hauled away.

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    Customer ServicePriceStaff

    Reviewed Aug. 6, 2015

    I purchased a Samsung dishwasher serial # DW80F600UTW at Home Depot in October 2013. The machine worked well until May 2015 when it began flashing an Error Code- smart auto +heavy=overfill. I contacted an approved service provider who contacted Samsung Technical Support and was informed that: a) There was a bulletin on that model regarding overfill issues. b) Three parts were required to resolve the issue. c) These parts would cost over $400. The repair technician advised me that this was a manufacturing problem and that I, as a consumer, should not have to pay the bill to have the problem repaired. I contacted Samsung and spoke with a customer service representative who referred me to the Executive Customer Relations Department who informed me that Samsung is not willing to provide the necessary parts to resolve the error code.

    I am not satisfied with this response. I purchased a machine that requires the parts mentioned above to work properly. I am sure it is not Samsung's policy to create machines worth several hundred dollars to only work for one year. This is not a problem created through customer use, misuse, or abuse; it is a problem created through faulty manufacturing. I am willing to pay the labor to have the machine repaired but I believe it is Samsung's responsibility to provide the necessary parts.

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    Customer Service

    Reviewed Aug. 5, 2015

    Samsung dishwasher model DMT400 stainless steel inside and out. Had for 2 yrs & 3 months. Kept stopping. Code stated it was a water problem. Nace came 4 times, replaced 3 parts. Later stated they could not fix my dishwasher. The dishwasher looks good but it is worthless. I called Lowe's, they say "sorry you didn't buy the extended warranty." I called Samsung, they said "sorry, it is your problem." My book states there is a Samsung 5 yr warranty on the circuit board. How disappointing. I just bought a new refrigerator 3 months ago. It is a Samsung. I hope it doesn't let me down. I will never buy a Samsung product again. There is not one local to fix these appliances. I just had to buy another dishwasher and it is not a Samsung.

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    Customer ServicePriceStaff

    Reviewed Aug. 3, 2015

    WHEN I moved into my home, there was a Samsung dishwasher, brand-new. This was almost 4 years ago. My hope by writing this is to educate consumers about my experience. It was non-stop issues from the first month. Over the years, I replaced the pump. I had a number of repairmen out, who each time took a look at the dishwasher and laughed. They all told me it was a hunk of junk and don't waste money on it. Over the 4 years I spent over $800 on repairs. Now, it broke again. I have replaced it with a Frigidaire.

    I am very easy on my appliances, I ran it about 3-4 times per week. I used the best detergents only. I scrape dishes thoroughly. My things last me many many years. This did not last me at all - as I was contacting repair people the entire 4 years. I fear I have other Samsung appliances that were here when I moved in. I have heard from too many in the appliance industry as to the track record of Samsung appliances. I wish to educate potential consumers as to my experience, the money incurred - the waste.

    I should also mention I contacted Samsung a few times. They could not care less. Besides not speaking English properly so communication was limited - truth is - they could not care less. The only good that could come out of this is I save other consumers fortunes of money. We all work very hard for it - and clearly others could not care less how they squander it for us. There is also no price that could be placed on the HOURS I invested in trying to salvage it. Please, buyer beware.

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    Reviewed Aug. 1, 2015

    The absolute worst dishwasher I have ever used. Wish I had never bought it! No matter how the dishes are arranged they never all come clean. At least 1 out 4 are still dirty. I now have to soak all the dishes prior to putting them in. Soaking the dishes does not guarantee that they will come out clean. Additionally you will have to clean the area where the water drains each time you use it to prevent Black Mold from growing. If there is a Samsung product in the next home we purchase we will ask for an appliance credit and tell them to take the crap with them. NEVER BUY THIS DISHWASHER!!

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    Price

    Reviewed July 31, 2015

    After 1 month service code "Smart Auto / Normal" went off. After 13 months same code. Fixed again on my account, now 19 months same code. Now it will cost me $480. Multiple problems with this model; just ask your local appliance stores. All of these models seem to come back again and again. If there were Lemon laws this would qualify. Samsung should recall this model. Product only good for 1 year service warranty. Not made to last beyond 1 year. Never again will I purchase Samsung products!!!!

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    Sales & Marketing

    Reviewed July 29, 2015

    Bought Feb 2015. Worked, but never dried 1 dish. In June heavy light started flashing, repair came out, said he raised hose. Worked for 2 weeks. Can out again - replaced 2 hoses, then decided tub leaked. Accused us of attempting to repair, two elderly women me and my mom. Samsung said that they would refund, not replace as rhe model has been discontinued. Nothing on my receipt indicated that I purchased discontinued item.

    Now I can get the upgraded model for an additional $200. Bait & switch? So here I am with a dishwasher that does nothing but flash heavy light. Dishes being washed by hand. They now drain in my dishwasher. This horrifying appliance replaced a $25 whirlpool about 30 years old purchased at Habitat for Humanity, which worked perfectly for 4 years. Service America would not repair because it was too old... So much for new. All I asked is for a replacement with stainless front and interior and was quiet. My 'new' Samsung is very quiet, just a lovely blue flashing light.

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    Reviewed July 29, 2015

    We bought new home in September 2014, had Home Warranty. We have had someone out to look at our dishwasher 5 times. They keep fixing things on it and just today they brought a new part and now says it needs another. We had a cooktop stove also that needed fixed. The appliances are only a couple years old if that. I will never recommend Samsung to anyone. We also have the fridge, nothing wrong with it yet! We will out buying a new dishwasher, NOT SAMSUNG!

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    Customer ServicePrice

    Reviewed July 28, 2015

    Remodeled our kitchen Summer 2014 and purchased all new top of the line Samsung appliances (Fridge, range, micro & dishwasher). Definitely not cheap. 6 months in was the first service call on the Fridge. After 4 calls finally repairman sent out to access a dead ice maker. He shows up & states I need a new ice maker and had to order it. No ** Sherlock! Fixed it on second service call. Now 12 months and Dishwasher makes a loud bang then stops, making only a loud electrical hum. You know that hum, the on that says the pump/motor just crapped its pants. DREADING calling Samsung repair again. NEVER AGAIN WILL I BUY A SAMSUNG APPLIANCE!!!

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    Price

    Reviewed July 27, 2015

    Expensive and works like crap. Had technician out a couple of times, my dishes come out awful.

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    Reviewed July 27, 2015

    Purchase a Samsung Dishwasher DMT300RFS about 2 years ago. It worked fine for 1 year. We started having issues with it cleaning the dishes and glassware. We tried different detergents and cleaning products with no success. Then it stopped working altogether. The instrument panel codes said that it was a drain pump problem so I replaced the drain pump. It would not start and displayed a new code "leak sensor". I took the dishwasher apart again, but did not see any water. I made sure that the sensor was dry and put the machine back together. Still will not work. My last dishwasher was a GE and it lasted about 10 years with no problems. Samsung makes junk, do not buy.

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    Reviewed July 25, 2015

    Samsung dishwasher Model #: DMT300RFB/XAA - Won't drain, doesn't clean dishes, no hot water boost.

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    Reviewed July 24, 2015

    They would not replace the lettering on all appliances and suggest that I paid for a new set of lettering and paid for the labor to have them put back on... they would not even send me the lettering free for no reason. I have had so much trouble with the dishwasher in my life. I will NEVER buy a Samsung product in my life. They built such a poor appliances that I do expect for them to be out of business.

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    Customer ServiceInstallation & Setup

    Reviewed July 24, 2015

    I bought a Samsung dishwasher DW80H9930US/AC in Feb 2015. First problem within a few months was it wouldn't drain, a new pump was installed by a service company. 2nd problem was the door leaked, 4 service calls later, a new seal and latch, the door leaks the same. Samsung 800 service center said they would send a tech out again to fix. 2 weeks and 2 calls to the 800 and no response from anyone. I am now using a clamp on each side of the top of the door to prevent the door from leaking and so I can still use it. It has also leaked on my hardwood floor causing damage. The D/W is junk.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 24, 2015

    We purchased a $1200 dishwasher from Samsung in August 2014. After 1 month it began breaking down and coming up with error messages which stopped it from running. Every time we called it took them 2 weeks to come out. By November they had been out 5 times and I was demanding a replacement. I'd spent 4 months hand washing all my dishes. They came out and replaced it and things seemed fine before I saw water and suds streaming out of the bottom of the dishwasher on to my hardwood floors.

    As it was less than 1 year, I had to call Samsung. They insisted it was out of Warranty I needed to talk to the provider of the extended service even though the receipt was dated August 16. I called them and they sent me back to Samsung, who didn't seem to have any paperwork with our dates despite the fact that they had been to our house. They didn't care that there is most likely water under the dishwasher on the wood flooring. We haven't heard yet from a repair person 24 hours later. I will never buy another piece of equipment from Samsung. Their quality and service is the worst I've ever experienced.

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    Customer Service

    Reviewed July 22, 2015

    Waterwall dishwasher model DW80h993OUS started pouring water from the bottom shortly after we bought it. Two service repairs later it is still leaking. It is only a few months old and this is unacceptable! There is no reason a new, expensive dishwasher should be continuously patched together. I'm going to give Samsung one more call and hope they do the right thing and replace this dishwasher.

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    Installation & Setup

    Reviewed July 20, 2015

    We purchased this dishwasher ( DMR 77) 4.5 years ago from Leons when we renovated out kitchen. After 6 months the heater went but it was still under warranty. Last week the circuit board died! Our appliance technician informed us it was kaput! Really!! After 4.5 years! We baby our dishwasher and always ensure the dishes are well rinsed before going in and we don't abuse our appliances! My former dishwasher which is a vibrant 15 year old + non-Samsung continues to run beautifully in our neighbor's kitchen! Shame on Samsung for making such a poor quality product! Now we will have to further overload out landfills with another poorly constructed appliance!

    In addition, at the time of our kitchen reno we did also purchase an over the stove microwave which died after 3.5 years! Luckily we did have the extended warranty so it was replaced. But during the install one of the supporting screw brackets fell straight into the microwave. We had to get creative to ensure it was well support but my poor kitchen cabinetry has taken a beating! I will never purchase Samsung again! Buyer beware!!!!

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    PriceStaff

    Reviewed July 17, 2015

    This Samsung Dishwasher model DMT300RFW never worked properly. Purchased in 2011, used less than 15 times during 4 years because made dishes dirtier instead of cleaner by "spitting" dark grease over them. Adjusted hot water temp as suggested, no improvement. This past year, stopped working. Grinding sound when turned on. Appliance repair person said problem was connected to the drainage pump with estimated cost of $200-250 to repair.

    Since the DW cost slightly over $300 on sale at Best Buy ('tho my Worst Buy, ever--now I know why it was marked down to such a "great sale price") I opted not to have it repaired. I couldn't even find anyone to take this almost new DW for free. Unfortunately, I still own a Samsung microwave & stove. (The repair guy cautioned me about boiling large pots of water on the stovetop under the microwave because rising steam is the major cause of the electronics of the microwave keypad ceasing to function.)

    What a major mistake not taking time to first research reviews, being swayed by "great" sale prices & a supposedly dependable name in technology. Samsung's technology expertise does not transfer over to their appliances. Also beware that some Kenmore appliances are now Samsung made. I've just purchased a new GE DW from a small, been around for decades, reputable dealer because GE still has a good reputation. I will from now on stay clear of Samsung, or any brand, such as Kenmore, which may be Samsung in disguise.

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    Coverage

    Reviewed July 16, 2015

    Purchased this dishwasher in 2012 with an extended 3 year warranty which included a "no lemon" guarantee. If I required 3 repairs during this period the machine would be replaced. I required 3 repairs but naturally excuses were made as to why it wasn't covered under the warranty. I now have another leakage error, as usual, which is not covered. I get approximately 2 months after each repair before it breaks down again. Also the stainless steel face rusted after less than 6 months which is not covered as it is cosmetic. My 3 year old dishwasher is dysfunctional and looks 20 years old. NEVER, EVER buy a Samsung product!!!

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    Staff

    Reviewed July 15, 2015

    We installed our new Samsung dishwasher (DW80F600 series) in December 2013, and didn't even have 6 months before it started breaking. Lots of things replaced (water inlet valve, ECS sensor, main board, etc.), but it was never more than a few weeks of light use and it stopped working again. I will never buy another Samsung appliance again! Service people were no help either.

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    Customer Service

    Reviewed July 15, 2015

    After a year and half, the dishwasher pump needed to be replaced. When I called Samsung to have it repaired, they said it's not under warranty. Do not buy a Samsung dishwasher. The worst customer service and dishwasher.

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    Reviewed July 14, 2015

    Over the last 2 years I have purchased 3 Samsung appliances, a microwave, an electric range, and a dishwasher. Each had had quality issues. The microwave runs fine but the door handle completely pulled out of the door. We don't even use it very often. It's 2 years old so I know from my experience with the dishwasher that I won't get any help from Samsung for poor quality. The dishwasher is high end model. The pieces holding the upper rack are plastic and dried out and broke within months following the purchase.

    The company replaced them once but when it happened a second time - because the plastic once again did not hold up - no replacement because it was outside the warranty date. Really? This is a quality issue and should be fixed completely. For now tie wraps hold up my top dish rack. So much for a $900 dishwasher. Finally the range. It is hit or miss whether it holds the set temperature and doesn't necessarily get to temperature if using one or more burner. I've had it with Samsung appliances. Never again. The only samsung product I can honestly say I'm happy with is my phone. Samsung appliances look nice on the outside but are made of poor quality materials. Samsung appliance department should meet up with the electronics department for a lesson in quality.

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    Customer Service

    Reviewed July 9, 2015

    Worst dishwasher and customer service I have ever dealt with. Just sends tech out to repair same part 5 times plus a separate issue. This is all within 18 months. Their policies are unfair. And on the occasions it did work, it did not clean thoroughly. Do not buy this product. And after dealing with the customer service I would not buy any appliance from Samsung.

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    Reviewed July 9, 2015

    We had pump changed and no different (It is really bad). You can add bleach and it comes right back. You can put vinegar in it and it comes right back. Very poor setup. Of all our dishwashers we have had over the past 45 years this is the worst by far. We never had this problem with other mfg dishwashers. We keep 2 homes and have had a lot of dishwashers also.

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    Reviewed July 8, 2015

    We purchased new and less than 18 months of use with just my husband I has it cycling out with every wash saying there is some obstruction??? We rinse all of our dishes and do not use the dishwasher as a garbage disposal even though it said it had special features to handle food debris with no issues?? Checking into others' experiences they have said sometimes plastic have broken off and caused the lines to get obstructed. Really we have to take the dishwasher out and pull out and check all the lines to ensure our dishwasher will work as it originally claimed. ): Not happy. Definitely would not recommend!

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    Staff

    Reviewed July 6, 2015

    Purchased Samsung dishwasher in October 2014. By December it was showing codes. It really took 6 months to get Samsung to send a repair company. Three visits later, the machine finally worked after replacing all master boards, pumps, drains, etc... Samsung was horrible to deal with. The machine again does not work and is showing the same codes; we had to wash all dishes and use the CLR cleaner the repair people gave us to no avail. Samsung will not back their product. The repair company refuses to repair a Samsung product (this is Samsung's registered repair company) and we have an $800 machine that does not work and has not work for more than a couple of months. We are now going to try getting help from the Better Business Bureau. Samsung's customer care is HORRIBLE!

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    Reviewed July 6, 2015

    I bought a dishwasher Samsung 19 months ago. It has been repair 3 times, twice during the first year. Now is broken again! And the technicians don't want to come again to fix it! DO NOT BUY SAMSUNG! It is really terrible! I am so done with that brand. Buying a new one!

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    Customer ServicePriceStaff

    Reviewed June 30, 2015

    My new dishwasher does not dry dishes. They are drippy wet and the two different service companies sent to the house both confirm that this model is known for not drying and there’s nothing that can be done to fix it. Funny, the sales person never mentioned this. Do not expect any customer service from the Appliance Factory/Brand Source. They do not return calls and they do not stand behind the products they sell. There were hidden charges upon delivery, which is not free. I can only hope that other consumers do not make my mistake in going with this small guy store.

    I will stick to the big box stores from now on since they at least offer responsive customer service. The appliances were not cheaper at Brand Source and they lied about actual delivery charges. If you’re satisfied with only having your dishwasher wash your dishes and do not mind drying them yourself, then this WaterWall Samsung Dishwasher is for you. If you expect a call back from "the President’s Hotline" of The Appliance Factory, you will be disappointed too. And apparently they are not rated by the BBB. BEWARE!!!

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    Installation & SetupReliability

    Reviewed June 30, 2015

    Samsung Dishwasher model#DW80H9930US. Purchased in late August 2014; installed in November worked exactly three (3) times. Repair people here 3 times. Should have read the reviews first. This is a defective product and Samsung does not seem to care. We want a replacement or a refund.

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    Customer ServiceStaff

    Reviewed June 29, 2015

    Bought samsung dishwasher 10 months ago and the front door got discoloured. When called customer service they said it's outside of the guarantee and that it's cosmetic damage? I don't use this machine daily. It's only 1 person using it so I don't misuse it. I will never buy any products from them and will inform all my family and friends not to. Also dishes after washing are not clean as. The previous 2 people said, poor quality, never again from samsung!

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    Reviewed June 29, 2015

    We purchased this Samsung Dishwasher in May of 2013 mainly to replace our 15 year old Whirlpool contractors grade dishwasher, even though, it still cleaned my dishes with no problems. It was a breeze to load and the dishes still sparkled after 16 years of use. We were planning a kitchen renovation within the next several months, so we decided to start with the replacement of the ugly, old, but still effective Whirlpool. We went with Samsung because of its reputation as an electronics top brand. Our whole family had Samsung smart phones and TV's and had no complaints. Apparently that is where Samsung should concentrate their efforts.

    This dishwasher has NEVER properly cleaned our dishware. After 2 + years, I've yet to find a sensible pattern to place the dishware for cleaning. My Whirlpool was so easy to load. This one is ridiculous. Even following the manufacturer's guidelines, the dishes still do not get clean. I will say however, that it is QUIET! You can barely hear it running. I guess it doesn't need to make a lot of noise if it's not doing anything productive. I am so disappointed in this $800 purchase. The stainless steel does, or did, look nice when we first got it. Very soon after, the stainless steel became stained, even though I carefully followed manufacturer's instructions on cleaning the surface.

    Shortly after the 1st anniversary of purchase, while wiping down the front of the dishwasher one morning, the entire SAMSUNG lettering came off on my dishcloth. So now, we don't have to be embarrassed that we have a Samsung kitchen appliance. This purchase has not been in vain however, because we now make sure to always read reviews first before making any purchases of large ticket items. BTW, love our LG washer & dryer, still perfect after 8 yrs of use! Really glad we didn't purchase the Samsung refrigerator, we were so sure we wanted. But that's another story!

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    Customer Service

    Reviewed June 29, 2015

    We purchased all new Samsung kitchen appliances in Nov 2014. Our dishwasher is accumulating mold and the smell was awful. I called Samsung as we have owned plenty of dishwashers (Whirlpool, Frigidaire) and never had this problem. The customer service said that I should be running empty cycles with a special soap once a month. I told them we have run an empty cycle periodically but to have this bad of a smell in such a short amount of time is horrible. I also know someone with a Samsung dishwasher who has the same problem.

    They told me they would send out a technician but if the technician said it was due to me not following the maintenance guidelines I’d be responsible for the bill. I declined because I know THEIR technician would probably say it's my fault. Very disappointed. So now we are stuck with a dishwasher we don't want. We definitely would never buy a Samsung dishwasher again and this horrible customer service would make us think twice about a Samsung anything (We have a lot of Samsung in our home currently). Should have splurged and got the Bosch!! Our model number was DW80F600UTS.

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    Reviewed June 28, 2015

    Horrible, I got this piece of garbage about 4 months ago for my mother that has rheumatoid arthritis and has a hard time with the dishes. I have yet to enjoy a full load of clean dishes!! At first they said it was a connection problem, then they said the hose was not at the right angle, then they said it was the door that had a problem. After we received the part that was supposedly defective for the door and I was assured it would work. I open the dishwasher and pull out the rack, I find the top sprayer loose at the bottom of the dishwasher. This is ridiculous!! I am paying monthly for a dishwasher that I have not been able to use and everybody just gives me the runaround that it's gonna work... A bunch of baloney. I am never buying anything from brandsmart again and I wanted to warn everybody else not to buy a Samsung dishwasher!!

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    Reviewed June 27, 2015

    What a piece of **. Had my Maytag 11 years. The Samsung has lasted 18 months. Don't buy. I called the Samsung help line. Ironic. Help line no help. Even the guy got irate with me because I couldn't find the serial #. Turns out it's only guaranteed to last 12 months. After that it's your pos.

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    Reviewed June 26, 2015

    We bought a refrigerator, dishwasher, drive and microwave. The so called stainless steel dents very easily. We have no children in our home.... Each and every appliance has dents.... Dishwasher, issues today, was refrigerator problems before. Stick with electronics Samsung because your service and appliances are absolutely awful! DO NOT BUY SAMSUNG APPLIANCES!

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    Customer ServiceSales & Marketing

    Reviewed June 25, 2015

    My experience with our Samsung dishwasher is similar to the other experiences listed here. Dishwasher began having error codes after 14-15 months of normal use. After dealing with it working and not working for a few months we set up a service call through Samsung. A call to Samsung customer service led to nothing and they do not stand behind this product at all. Do yourself a favor and do not buy this product. You will be disappointed and left with a non-working DW in 13-15 months. No wonder the warranty is only 1 year. Samsung has a great scam going on here, but it will eventually lead to loss of customers in all areas of their business.

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    Reviewed June 23, 2015

    DMT800RHS - Don't purchase this item if you have Granite countertops. They only make top mounting brackets. They do not make side mounting brackets. This leaves the dishwasher unstable which continues to cause other issues.. This seems to me to be a design flaw! After reading some of the other complaints, I also agree that there has always been a horrible smell in this dishwasher as well! Very, very unhappy customer!

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    Punctuality & Speed

    Reviewed June 23, 2015

    I purchased a Sumsung dishwasher new and approx. 18 months later, it stopped working. The replacement parts and repair totaled only $115.00 less than I paid for the product new. The repairman said Samsung was NOT dependable, but they often stood behind their products and would pay for parts and/or repair especially since this machine was relatively new. I also heard that if I paid to have this repaired, that I'd probably have to call repair in next few years again. Samsung refused to help pay for even the parts, so I'm chucking it and buying a Bosch. I don't need bells and whistles, I just need a dishwasher that works.

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    Customer ServicePriceReliability

    Reviewed June 23, 2015

    We bought a Samsung dishwasher model DMR78 in October 2010. We selected a Samsung model that was fairly expensive thinking that it would be more reliable and would last longer than conventional models. That was a mistake. After about 2 years it started to make a grinding noise. Since Samsung had no local service center we had to call an independent repair company. The diagnostic was that all the plastic brackets supporting the dishes trays were broken and little loose parts blocked the drain pump. We had to replace the pump. The repair cost was 258$. A year after we had again a grinding noise and we had to call for service again. This time the problem could not be located as it just suddenly disappear after being checked by the service men.

    About 6 months after we started having error codes #9E. This indicate a clogged level switch that I was able to fix myself by using instructions found on Youtube. It still means that I have to pull out the dishwasher and open it to fix it. This repair takes about 2 hours. That code started showing up again after 6 months and we are seriously thinking to replace the dishwasher after less than 5 years of usage! I would definitely not recommend buying a Samsung dishwasher.

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    Reviewed June 22, 2015

    I purchased a Samsung dishwasher less than 2 years ago. I have had it fixed 3 times since then. It's out again!!! I'm done with Samsung!!! I wish I had of read the horrible reviews before buying one. Won't buy anything Samsung again!!!

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    Customer Service

    Reviewed June 21, 2015

    We bought 1000 dollar Samsung 2 years ago. Only reason we replaced our 300 Maytag was because it was almond and we wanted stainless steel. We went to buy a Bosch but salesclerk said Samsung was better and quieter. So we listened. I'm a person who still scrubs all my dishes before hand even though they say it's not necessary. We called service and said dishes were still dirty. We tried putting in dirty dishes, different dish washing soap etc. our dishwasher. Every time you open it smells like someone died. When the tech came over he even commented on how new our dishwasher looked and he had no explanation. It's a piece of ** and a big waste of money. Don't buy a Samsung!

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    Reviewed June 19, 2015

    After a year and a half our dishwasher has been giving problems. Pieces breaking off and blocking the drain. The handle to roll the bottom rack melts every time the dry cycle is on. The cutlery tray bottom is breaking away on 3 compartments. Piece of crap!

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    Reviewed June 19, 2015

    Dishwasher DW80F600 Series Serial # B00AG9MF106456D - We purchased this dishwasher 13 months ago for $800 at Lowe's. It stopped draining the water last August, so we had it repaired under warranty. The technician they sent out installed all new parts on the machine. It worked well until last night when the problem reoccurred. When I pulled the machine out to find the serial number, I noticed that the frame was badly cracked on both sides. The cracks emanated from holes that were drilled in the bottom front of the frame. Having studied metallurgy, this is called stress crack corrosion, and is normally caused by a vibration.

    I called technical support and they told us that since the machine was one month out of warranty that they could send out a technician to repair it for $309.00 (including tax), and that they would also extend the warranty for another year at this price. After reading the reviews on this series, we opted to discard it and purchase a model that was not a Samsung.

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    Customer ServiceCoverage

    Reviewed June 15, 2015

    DW80F800uws - Purchased Oct. 2013. Last year in June sensor went out. Samsung repaired it but only after I sent the paperwork for when I purchased it as they said it was no longer covered. Well now here it is June and the dishwasher is out again, same problem. NO longer covered as I didn't take the service plan. I wish I had my old Kitchenaid, never had a service call.

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    Customer Service

    Reviewed June 7, 2015

    Just adding to the huge damning file on Samsung. My experience is the same as everyone else on this site. Dishwasher breaks down 1 month outside warranty, and there is NO fix for it. Calls for help to Samsung are useless as all they do is refer you to a service center. How can they get away with this? Samsung dishwashers simply suck! Don't buy!!! I am currently into attempting my own repair on this machine. Just stripping and cleaning everything but reached a point where heavy lifting is required and thought I would check online for help - when I found this site. I will go no further, just put back together, start it up and if it is still not working, I will trash it! No sense putting good money after bad.

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    Customer ServicePrice

    Reviewed June 3, 2015

    Bought DW80F600UTW. Works as badly as the 14-yr-old unit it replaced. It leaves residue and food particles inside the glasses. We paid for extended protection but when we called for it they threatened to charge us for the service visit if it turned out to be something WE could have fixed!?!?

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    Customer ServiceStaff

    Reviewed June 2, 2015

    As a sixty year old woman I have purchased many dishwashers but my recent purchase of a Samsung takes the cake for being the absolute worst barely functioning machine! The Samsung people were also not easy to reach nor helpful at all. At one point they actually hung up on me after only having their dishwasher for two months. Furthermore, I am more disgusted with Best Buy and the other large chains for promoting the sale of Samsung dishwashers. I should have read the reviews on Samsung first!

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    Coverage

    Reviewed May 31, 2015

    Purchased this dishwasher a little over 2 years ago. It has required 4 major repairs (non functional errors) in that time. 2 were covered under warranty, one was not. Now demanding a credit for this dishwasher and/or a replacement unit of equivalent value. We'll see what Samsung says, although I'm not holding my breath.

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    Reviewed May 26, 2015

    We purchased this dishwasher Model # DW80H9930US/AA on the recommendation of the HHGregg Sales Representative based on reliability. We have had nothing but problems since December 2014 when we purchased it, with 3 service orders to date. The last one is a repeat for the issue that we had less than a month ago. On top of that, Samsung uses servicing dealers that do not have parts in stock. Thus, they are allowed to order the parts based on the repair order making the customer wait the additional time for the repair. Of course, if there is another issue, you need to start all over again with a service request where they try to get you to repair it yourself using their manuals. I will never buy another Samsung appliance again!

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    Reviewed May 26, 2015

    Starts and then stops within a couple of minutes. I have been told that I can get help for 222.99, but it seems that Samsung should be able to talk me through steps before I have to call in a repairman. They did it shortly after I bought the DW and it had the same problem. So, now I can't get hold of anyone at Samsung to help me.

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    Reviewed May 26, 2015

    1st no one to repair the appliance (therefore no more Samsung appliances). 2nd dishwasher lasted 14 months 800$. 3rd, only my wife and I used it twice a week.

    MOST IMPORTANT WHO DO I NOTIFY (LOWES WAS NO HELP).

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    Reviewed May 25, 2015

    Samsung Dishwasher DW80F600/it's/AA - Beautiful LOOKING dishwasher which matches all the rest of my Samsung kitchen appliances. As to its FUNCTION... well, it sure is nice looking. Ditto on most of the other complaints on this model in this section. Replacing it immediately with a Bosch and keeping fingers crossed with all of my other Samsung appliances.

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    Customer ServicePrice

    Reviewed May 23, 2015

    I purchased a Samsung dishwasher 18 months ago. I have had issues almost since I purchased it. You turn it on and it runs about 15 seconds and then quits. I use to be able to start it three times and then it would run a complete cycle. Now it doesn't work at all. It cost over $600 and it was even purchased during Black Friday so it was a great deal, yeah right! Customer service is absolutely no help, all they offer to do is sell you an extended warranty. This is an ongoing issue, it should be a recall. Seems like this should have been fixed, I will never buy Samsung again. I also work at Home Depot so guess what... I will make sure I share my experience with customers, since I'm in the appliance area. Karma...

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    Staff

    Reviewed May 21, 2015

    I purchased a Samsung dishwasher in 04/10. In 02/13 a new motor pump was installed. In 05/14 after getting the E9 error code, a new flow meter was installed. In 04/15 got the E9 error code again & another flow meter was installed. As soon as it was put in, we got LO error code indicating leakage but nothing was leaking. In 05/15 a new motor pump was again installed. It's a good thing I bought an extended warranty. I still have another year of the warranty. Since something goes wrong every year, as soon as the warranty expires & another problem occurs I will get rid of this terrible dishwasher. Samsung should be ashamed of themselves for making such an inferior product. Unfortunately I also bought a Samsung refrigerator, microwave & stove. I am very angry about this dishwater & give it no stars. Don't ever buy a Samsung appliance. They are just terrible!

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    Reviewed May 20, 2015

    Purchased a samsung dishwasher model dw80f600wtb. This is supposedly an $800.00 dishwasher. It worked well for about 13 months. Then I start getting error lights for no reason. Lowe's won't stand behind what they sold me ($2500.00 worth of appliances) and neither will Samsung. I should have known after my Samsung clothes washer drain kept getting clogged with things and had to be cleaned out every month to the point I gave that $800 wash machine away for free. But no I didn't learn, I bought an $800.00 dishwasher that is now useless unless I want to pay upwards of $200.00 to have it fixed. I will NEVER EVER BUY ANOTHER SAMSUNG PRODUCT!

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    Staff

    Reviewed May 20, 2015

    I have had 4 service men out to fix this product and each service person says something different. Samsung will not replace even though my State Of Iowa has a Lemon Law. We just bought the product 4 months ago and have an extended warranty. They are driving me crazy.

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    Verified purchase
    Customer Service

    Reviewed May 19, 2015

    Please do not buy this dishwasher (DW80F800uws). I had researched and brought this dishwasher for my own kitchen remodel. I went with a top model and a name brand that I felt was reliable and had great customer service. 14 months after I purchased it it needed a new motor. My warranty had just expired. Samsung paid for the service call, parts and labor. I thought this was wonderful. A company that backs its product.

    Now three months later the 0e code has come on. Now I have another fix. I called Samsung they stated they would send someone in 4 days. 10 days later I called the company and will schedule appt. for 4 days away. I scheduled this 2 weeks ago. I now must pay for a service call, parts and labor. The system needs to be fixed. I was hoping that a dishwasher would last longer than 14-17 months without repair. (Let me add that it is only run every other day.) I do not believe in throwing things away but if you build a dishwasher that will break down right after warranty is up shame on you. I would rather have them come and take away the dishwasher. I'll wash them by hand. Such a disappointment Samsung. I even called the corporate office - no help there either. Do not buy this dishwasher - it is a dud.

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    Staff

    Reviewed May 16, 2015

    My husband & I have always been happy with Samsung appliances and phones. Our experience with this dishwasher (DW80H993) has been a nightmare! We purchased a Samsung dishwasher at Conn's (do NOT shop there!!) and it began to leak within 36 hours. Conn's wouldn't replace it because it was more than 24 hours after we purchased it. REALLY? Home Depot & Lowe's would have replaced it in a heartbeat. Conn's told us to use the Samsung warranty. A&E has been out EIGHT times now and they won't tell Samsung 'the dishwasher is un-repairable.' They keep ordering parts (two parts they ordered TWICE!) and they can't even get the DW to turn on. We purchased the DW mid-January and they tried to fix the leak once. By mid-March, the DW wouldn't even turn on. A&E was at our house AGAIN today and again they wouldn't tell Samsung that the dw wasn't repairable.

    We have not had a working DW for TWO months now! My husband has told Samsung that he thinks A&E is just stringing them along. Samsung has spent more money on parts and labor than if they just replaced the DW. I deal in Customer Service every day at work. I don't appreciate when people lose their tempers with me. Most things can be taken care of… and you get more with honey than vinegar. So my husband & I have been very patient but that has worn off. We have a $700 'ornament' in our kitchen. We saved & planned for this DW!!! My husband & I both work long hours and love having our family over on a regular basis. The last thing we want to be doing are a bunch of dishes in the sink. I never feel like the kitchen is clean because there are either dishes in the sink or dishes drying on the counter. Come on Samsung! The DW is not repairable! This has gone on long enough!!

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    Price

    Reviewed May 13, 2015

    We redid our kitchen in August 2012 and purchased three Samsung products - a stove, a refrigerator and a dishwasher. This review is about the dishwasher. I've already submitted a review about our stove. We purchased our Samsung dishwasher, Model #DMT 300RFS/XAA in August 2012 for $515. Our first repair was on 22 Jan 2014, the float level sensor had to be replaced, and the cost was $208.21.

    The next problem happened on 6 May 2015. The case sensor and brake have to be replaced and the cost will be $316.24. If we have this repair done, and we won't, this substandard appliance will have cost us $515 (original cost) + $524.45 (2 x repairs) = $1039.45. Note: the repairs alone total more than the cost of the dishwasher. We've now got a 225 lb. paperweight in our kitchen.

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    Customer ServiceInstallation & SetupPrice

    Reviewed May 11, 2015

    DW80F600UTS - We purchased a new dishwasher in August of 2014 but it was not installed until the house was completed in January of 2015. Not only does this dishwasher take over two hours to cycle through, it has NEVER cleaned the dishes. We basically have to wash the dishes before we use it and then use it on the heavy and sanitize cycles. It has become a very expensive dish-drying rack! We have contacted Samsung numerous times and have had a technician here twice. They can find nothing wrong with the machine. According to Samsung it is working within specifications. Apparently dishes with baked on food is acceptable to Samsung. I complained all the way up to the president's office and was basically told that if another technician came out and found nothing wrong, we would have to pay for the service call. Whatever you do, do not buy a Samsung dishwasher. It is a POS.

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    Customer Service

    Reviewed May 10, 2015

    Purchased my dishwasher back in July 2014 and have come across the same problem the "heavy and auto switch" light keeps flashing and the dishwasher stops working. I've had to call and have someone come fix it 3x now. This is stupid... never again buying Samsung.

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    Reviewed May 8, 2015

    Most of the time most of the dishes are clean, but coffee grounds and such are thrown up into the cups and glasses on the top rack. Stuff in the bottom is okay, as are things in that top drawer for silverware. The dishes are always rinsed off and loaded carefully. It's annoying to always have to check the inside of the cups and glasses. Pots usually get clean on the pots and pans cycle, unless there is stuck on food.

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    PricePunctuality & Speed

    Reviewed May 7, 2015

    We purchased a complete package of Samsung appliance for our new home on October 2013 and they got installed by end of November 2013. Thinking that Samsung had a good reputation for other electronics the decision was made without hesitation. Well that was a mistake. First the refrigerator ice maker started to make continuous noises, and the middle drawer got stuck every time you try to closed. Both issues where fixed under warranty.

    Then, surprise it was the dishwasher turn to break. It started to not dry and show an error s5, which meant that was not draining properly. I called Samsung and they say that it was out of warranty. I was a month too late meaning it only lasted 13 months. An appliance that gets used maybe 3 times a week and cost over 550.00 plus tax, however they did offer a extended warranty for an additional cost, Of course.

    My thoughts about this, I will not pay extended warranty. I will not repair the Samsung dishwasher, since I know it will break again and I will not buy a Samsung product again. Maybe we need to start buying American again (At Least The Name). Let's make sure that the word gets around that Samsung is not what they seem to be. They know that the dishwasher they make have a lots of problems and complaints and they do nothing.

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    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed May 6, 2015

    I started having odor issues with this dishwasher (Model DW80F600) not even a month after purchasing it on 5/25/14. I've had 6 techs out to look at it and they recommend things like changing the detergent, running the hot water, using Jet Dry, etc. to re-plumbing through the garbage disposal. I've complied with all of their suggestions. No parts were ever replaced on the unit and the one part that the 6th tech is saying should be replaced Samsung is stating that it's a "customer maintenance issue" and claiming that I've never cleaned the dishwasher and damaged it. To make a really long story short - it's now 5/6/15 and I'm being denied service on it because it's in Samsung's system that I've damaged it and it's a "customer maintenance issue." Never mind the fact that it's been an ongoing issue for nearly a year.

    I've provided Samsung with the bill of sale, all the receipts of service with tech notes on them, etc. The service notes that I received from Lowe's were different than the physical receipts that I have. The techs are claiming to have replaced two parts on the unit & also making statements that are untrue - like I've never cleaned it. I bought Dishwasher Magic on 12/24/14, which is in both my receipts & the notes I received from Lowe's (who handled my first 5 service calls). Every time I talked to a Samsung rep it's another story all with the same ending - they can't/won't help me.

    I received the technician notes (from Lowe's) from the service requests that I starting in July 2014. I have attached those notes, along with the service receipts as well as a scanned image of the seal sump part & packing that it came in. This SHOULD be proof that either the technicians or someone at Samsung is LYING about what they have done to service our dishwasher. This is all due to a foul odor that has been going on beginning less than two months after purchase. I would like for Samsung to replace the bottom door gasket under warranty, replace the dishwasher (if it's not fixable), OR at the very least authorize another service technician to come out, preferably a manager, to assess the dishwasher AGAIN under warranty. Samsung is claiming that I've damaged my dishwasher & never cleaned it and therefore are unwilling to replace the bottom door gasket or allow for another service tech to come inspect our dishwasher.

    Here are the things that I'd like to point out. The service appointment from Brand Source states that they "put in parts." I'd like to know what part they are claiming to have ordered and installed and ask how, since this is our first service, did they know to order that part and have it ready for installation? This is a complete lie - no part(s) were purchased or replaced on the dishwasher. I was told that we should re-plumb through the garbage disposal, try Jet Dry, and run it every couple days. Both of those suggestions were taken. We also ran the dishwasher empty with a cup of vinegar.

    Those suggestions and CLEANING from July (not 2 months into owning it) didn't work so we placed another service call. The initial tech from A&E came and decided that the tub/sump gasket needed to be replaced so he ordered the part. I have attached (Seal Sump) which is an actual scan of the packaging which was shipped 12/18/14 as well as the scanned image of the seal sump (product #DD62-00050A) still in the bag which I STILL have because it was never replaced as the tech notes are claiming to have replaced on 12/24/14 when in all actuality that tech (who was a different one than the one that ordered the part) said the gasket wasn't bad and that I should try Dishwasher Magic. I bought Dishwasher Magic and the tech put it in and ran started the dishwasher - therefore this was the second cleaning.

    It was recommended to us to try pod style detergent vs. liquid and to run the hot water in the sink, make sure it's good-n-hot, then start the dishwasher. Both of those suggestions were taken and it still hasn't solved the issue. The last service on 4/8/14 performed by One Stop Appliance is completely off base. The tech notes (attached) stated that we need the bottom door gasket replaced and that he would get in touch with Samsung to order the part. I received a phone call from ** on 4/9/14 letting me know that Samsung won't authorize replacement of the part claiming it's a "customer maintenance issue." The tech notes indicate that I called Samsung and use the words "food build up." How can the tech notes reflect something that hasn't even happened yet - my calling didn't occur until 4/9 - service was performed on 4/8.

    They also state that this is an issue due to "never cleaning." Given that I've provided at least 2 examples, one with a receipt, of times that I've cleaned the dishwasher - this is just a false statement. In calling Samsung to try to get this issue resolved this has escalated from "we have food particles in the dishwasher" to "we have damaged the dishwasher."

    The Samsung user manual states:" CLEANING THE INTERIOR. Clean the interior of your dishwasher periodically to remove any dirt or food particles. Wipe the inside of the dishwasher and the inner part of the door with a wet dishcloth. We recommend filling the detergent dispenser with dish detergent, and then running the dishwasher empty periodically using either the Normal or Quick cycle with the sanitize option. This will keep your dishwasher clean. If white spots and odor are still present in your dishwasher, run the Normal cycle with the dishwasher empty and without detergent until it ushes. Then, interrupt the cycle and put an 8 ounce cup of white vinegar into the lower basket. Close the dishwasher and let the cycle finish. Do not remove the tub front seal (the long rubber seal enclosing the opening of the dishwasher)."

    I HAVE performed "periodic" cleanings of the dishwasher and it still has a foul odor. I also rinse ALL my dishes before putting them in the dishwasher, and I wipe down excess water that gets on the door before closing it. This odor can begin within 24 hours of running a cleaning cycle. How is that a "customer maintenance issue"? Also, some of the phone reps have told me that notes indicate that there are "food particles" left in the dishwasher. If this is true then why? Shouldn't the dishwasher be rinsing, cleaning, and drying the dishes and therefore the tub?

    A particle is: From Wikipedia, the free encyclopedia: "A particle is a minute fragment or quantity of matter. [1] In the physical sciences, the word is used to describe a small localized object to which can be ascribed several physical or chemical properties such as volume or mass; subatomic particles such as protons or neutrons; and other elementary particles. [2] The word is rather general in meaning, and is refined as needed by various scientific fields. Something that is composed of particles may be referred to as being particulate. [3] However, the term particulate is most frequently used to refer to pollutants in the Earth's atmosphere, which are a suspension of unconnected particles, rather than a connected particle aggregation."

    IF I have food particles in the dishwasher how is a minute fragment causing such an odor that I have been calling for service on the dishwasher since 7/18/14? In addition if this were a customer maintenance issue then why has it been an issue since a month after the purchase date? And in performing all the technician suggestions it still hasn't resolved the issue? I have filed with the BBB and here is their second response after I contested their first response. Still clearly not paying attention to the facts and still not willing to help.

    Here's Samsung's "official response": "Ms. **, Thank you for providing the additional information regarding your claim. Samsung's product team has evaluated all new and existing documentation available on your claim. The warranty coverage remains unchanged. Although Samsung cannot pinpoint the cause, a few examples for the odor are: infrequent cleanings, excessive food residue, the drain hose is connect to the garbage disposer, from which food can get backup into the drain hose. What would not be contributing to the odor is mechanical or part failure and the Limited Warranty only covers product malfunction or defect. There is no such evidence.

    I understand there were was added concerns about the part that was order but not installed. This was noted but this part nor changing it would address the symptom. With our apologizes, warranty will not be covering the cost of any further repair requests to address the odor symptom. Thank you."

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    Customer Service

    Reviewed May 6, 2015

    I purchased a Samsung dishwasher a little over a year ago from Best Buy. Within the year, the dishwasher began having issues. It would stop running and had flashing lights displayed. After terrible customer service and multiple delays, Samsung set me up with a warranty service provider who fixed the issue. Within two months, the same issue is happening. In contacting Samsung, they are advising that since it's past the 1 year warranty, there is nothing they can do. Even though it's the same issue they already had fixed. Additionally, they offer terrible customer service. I spoke with three different departments (most out of the country) for over an hour in total, only to get no resolution. DO NOT BUY THIS PRODUCT - BEWARE.

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    Reviewed May 5, 2015

    Bought a new Samsung dishwasher, model DW80H9970, OR 50 OR 30, don't know which as I can't find the model number on the dishwasher. It has been a problem from day one. I do not blame Hahn appliances for this, it is obviously a Samsung quality problem. The dishwasher continually shuts off mid cycle, the door doesn't close securely. Top rack sticks. It is a good looking appliance with a nifty blue light, but it can't live on it's looks alone... it needs to wash dishes. Since I insisted on replacing the brand new appliances in our brand new home with all brand new (expensive) Samsung appliances, I'm sure all the women on this forum know what my husband is saying at this point. It is not pleasant! Thanks for nothing Samsung!!!

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    Customer Service

    Reviewed May 3, 2015

    Samsung dishwasher dw80f600uts - I purchased this dishwasher along with a refrigerator, stove and microwave a little more than a year ago. We started having problems right away, the detergent dispenser would only come open during use about every third wash. We just thought it's new, it must be something we're doing wrong. Then the delicate light started flashing after the drain process and then nothing would be clean. We called Lowes and they said they would send someone out, but if they couldn't find anything we would have to pay. So we didn't call but had to reset the dishwasher by turning it on and off until the dishes were clean. Finally we reached a level of frustration over this that we called again and were told that we were no longer under warranty so we would have to pay for the repairs. After reading this site, it seems with the number of similar complaints there should be a recall on this machine. I can tell you I WILL NOT EVER BUY ANOTHER SAMSUNG APPLIANCE.

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    Customer Service

    Reviewed May 2, 2015

    OK, I am a very seasoned mechanic. I put a new bearing set in my pile of crap, front-loader Maytag washer. I can fix anything from a BMW to a microwave. I bought this SAMSUNG at LOWE'S and right after the warranty, the auto and normal lights blink, it stops mid-cycle and take like six reboots to even get going, and 80 percent of the time, same thing, the lights are back. The drain line's good. It hooked to hot water line. It's just a big pile of crap like every other post here. I will pull it out and start to fix it today. From day one the soap packs hung up. If you don't use a rinse product, it WILL NOT CLEAN DISHES. It's freakin' required! DO NOT BUY A SAMSUNG DISHWASHER!!! Lucky me, I can fix this crap pile, pull it out, and Craigslist it goes. Awful product. They should be ashamed.

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    Customer ServicePrice

    Reviewed April 28, 2015

    I guess I should have read the reviews on this dishwasher before purchase; however, I relied on the good name of Samsung. Boy was I wrong! I purchased my dishwasher in March of 2014. In December, was getting the error codes. I called the repair warranty center and they came right out and fixed it. I was happy and impressed. Despite the fact that the dishwasher constantly smelled awful… it worked.

    By April 2015, I was getting the same error code. Samsung refused to stand behind their product. This is obviously a major problem with this unit with the numerous complaints and we know that this is just the tip of the iceberg! Shame on you Samsung for not addressing this problem fairly. You have really taken advantage of the consumer and that is disgraceful. I had to throw away a dishwasher that was only 13 months old because it cost more to fix than to buy a new one. WARNING to all who are considering this purchase - DO NOT BUY THIS PRODUCT!

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    Verified purchase

    Reviewed April 28, 2015

    Dishwasher failed after 6 months use. It set idle for one year. The heavy light constantly blinks and the discharge pump constantly runs. Samsung won't warrants the unit and has no tech support available that might be able to diagnose the problem. I purchased a Samsung refrigerator at the same time and have had problems with it as well. It is apparent that it is cheaper to replace the dishwasher with another brand.

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    Reviewed April 24, 2015

    1 month after warranty ran out dishwasher gave me error codes. After fixing 1 month later more error codes. Can not afford to keep fixing machine.

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    Customer ServiceStaff

    Reviewed April 22, 2015

    This is the first and last time that I will write a review for a Samsung product, because I will never be purchasing one again. Until my last experience with Samsung, I believed that they were a good company with solid products. As a consumer, I expect my product to work as designed and for that manufacturer to stand behind whatever warranty may accompany that product; pretty simple. I have never actually taken the time to write anything like this and post it on the internet, but here is my story and I truly hope that it dissuades anyone from purchasing a Samsung product under the false assumption that you have the backing of the manufacturer if anything should go wrong with your product.

    I purchased my dishwasher (Model # DW80F600UTS) in mid April of 2014 from Lowe's. I paid around $500 and for the money, it did the job. In February of 2015, less than a year after I purchased the unit, it started having problems. Like you might read on countless other reviews and forms, the "smart auto" and "heavy" lights would start flashing 10 minutes into the cycle, the dishwasher would drain, and the dishwasher would not clean the dishes. Upon investigating the issue, I discovered that this is an indication that there is a problem with the float switch. Again, simple problem, but with the number of issues related to this one topic, it is very clear that there is a defect in the dishwasher's design. Here is a complete list of the calls I made to Samsung and the numerous challenges I encountered:

    February 18, 2014 - Called and described the problem. Samsung contacted an appliance service company (So Cal Tech, Inc.) in my area to address the issue. February 20, 2014 - Service center calls me to set an appointment to fix the issue once they receive 2 parts, the float switch and main board. "Parts will be in in 2 days and we will be there to fix the dishwasher." February 26, 2014 - I call the service center because they have not called to set an appointment. "The parts aren't in yet, we will call when they arrive." March 2, 2014 - Service center calls and sets the appointment to come fix my dishwasher. March 5, 2014 - Repairman arrives. Extremely rude to my wife. Curses his company as he tells her that they only sent him 1 part he needs. Repairman leaves, dishwasher not functioning. I call the service center... "We will have the part in in 2 days."

    March 9, 2014 - I call the service center because they have not called to set an appointment. "The part isn't in yet, we will call when they arrive." March 16, 2014 - Part arrives, repair scheduled. March 19, 2014 - Repairman arrives, installs the main board. Dishwasher appears to run ok, but after the repair man leaves, it does the same thing. I call Samsung and I am told they need to fix the float switch again. I tell them that I am not going to accept that, so I am transferred to their "executive customer service team". I explain the issue and they put it in review to have the unit replaced. I am promised that they will call back within 48 hours.

    March 26, 2014 - Instead of a call back from Samsung, I get another repair center. This time they tell me that I am going to be charged for the service. I say absolutely not, and that I will call Samsung. Again, I am transferred to the "executive customer service team", who states they don't know why I wasn't called back and they couldn't find a note on the review in their system. Again, I am told that they are going to review the case for replacement and that I will hear back in 48 hours.

    April 2, 2014 - Samsung never calls back. I call again. Transferred to the "executive customer service team". This time, I tell the nice lady on the other end of the phone that I am not going to accept a call back and that I wanted to speak to someone that could resolve this issue immediately. She talks over me for a minute, reciting the process that I have to follow, after which, she hangs up on me. I call back, enraged, transferred to the "executive customer service team". Find out that the lady that just hung up on me has closed my pending issue ticket. I explain what I have been through, I am promised a call back from the supervisor of the "executive customer service team".

    April 9, 2014 - Guess what, Samsung never called back. I call, get transferred to the "executive customer service team" and like an idiot, I allow them to do ANOTHER review. I ask the representative to take notes on the entire story. At the end, I ask what he has written down (there were several times I was on hold for him to put the notes in the system) and he hasn't recorded a single note. We go through it again, he reads it back to me. And I am PROMISED a call back in 48 hours.

    April 15, 2014 - Getting sick of this yet? I am. No call back from Samsung. What they did do, is have another service center call me and offer to come fix the dishwasher. Just as I am about the explode, they also inform me that I am out of warranty and that I will be charged if they come to fix it. April 22, 2014 - Now I'm here. 20 hours on the phone with Samsung over a $500 dishwasher and all I ever wanted them was to stand behind their product. Thanks Samsung. Dishwasher is still not working and I am done spending my time on trying to get Samsung to do anything about it. If you read this and still buy an appliance from them, then I hope you spend a couple hundred extra bucks on an extended warranty... you're going to need it.

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    Customer ServiceInstallation & Setup

    Reviewed April 22, 2015

    I did a kitchen remodel in December 2013. I bought all new appliances and was really impressed with the Samsung Dishwasher DW80F600UTS/AA model. In just over a year of having it installed, the dishwasher would stop after about 20 minutes and the delicate light would flash. I called Samsung and they said it was my drain line. I had someone come out and check my drain line, but that was not the problem. I called Samsung again and explained my situation. I was told that if I used their service center and if it was deemed Samsung's fault it would be repaired. I agreed and paid $110 for the service company to come to my house. He told me that the motherboard has gone out in all of these models but usually within the year. Since I am a single person and don't wash dishes as much as most families it just took it a little longer.

    I called Samsung again after they received his report and basically was offered to buy a extended warranty. When I refused, I was offered for the part to be paid for but not the installation. Customer Service is horrible. Every time I called they said I would get a phone call regarding their customer service but as of today there has been no phone call - guess they really don't care. It's a shame that they don't stand behind their product - if the motherboard had been replaced in this model I should have received something within the year of buying it stating there was a problem and they were willing to replace it. Car manufacturer's recall their product when they see a problem and is willing to repair/replace product.

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    Reviewed April 22, 2015

    Absolutely the worst 700 dollars I've ever spent. This thing is loud, half the time it doesn't work and to top it off when it does work (I use work lightly) it takes almost 3 hours. All of my dishes have to be washed by hand even after they've been through the cycle.

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    Reviewed April 20, 2015

    Dishwasher has had to have multiple repairs and the dispenser won't open to release the soap.

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    Reviewed April 19, 2015

    DW80H9930US - My Samsung dishwasher was installed on October 25, 2014. The first call for repair was made on December 5th for a persistent water leak from the bottom of the door. The "repair" was made on Dec. 26th in which the venting system in the door was replaced. The next repair call was made on Dec. 31st for the same water leaking problem. The "repair" was made on Jan. 9, 2015 in which the venting system gasket was reseated. The next repair call was made Jan. 10th for the same water leaking issue from the bottom of the door. On Jan. 16th, the service man placed an order for a door latch replacement.

    On February 6th, the door latch mechanism was replaced. Water leaking and the door popping open without error codes mid-cycle continued. The most recent repair took place on March 14th, where the repairman replaced the whole door. No more water leaking has been noticed, however, one month after this repair, the door continues to pop open mid-cycle without any error codes. The time remaining does appear and flashes. I close the door, and it starts up again and with fingers crossed it finishes, but not without multiple door popping open episodes. I've checked the strainer in the base and it's not clogged with food particles.

    The top rack does roll forward, and I've seen another posting about it becoming disconnected from the sprayer mounting at the back of the dishwasher wall. Perhaps this is the reason the dishwasher continues to stop mid-cycle without displaying error codes. My anger is with Samsung, not with P.C. Richard & Son's performance. I don't know, but one thing is for sure, when my 5 year warranty has expired (thank God, I had the smarts to purchase one), this dishwasher is going to the curb and I will NEVER buy another Samsung appliance, nor will I recommend their products to anyone!

    Updated on 09/25/2015: the dishwasher "seemed" fixed after the whole door replacement back in March 2015, however, it has begun leaking again (mid-August 2015) from the lower left area at the bottom of the door (the same area where it leaked from the start).

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    Reviewed April 19, 2015

    If you are considering purchasing a Samsung dishwasher, DON'T. If you spend a penny on a Samsung dishwasher, it's a penny too much, you might as well throw that money in the garbage. I am pro Samsung for many things, we own several Samsung TVs, phones, washer, dryer, fridge, stove, microwave, DVD players and I am happy with every one of those products, but the dishwasher is another story.

    The racking system is horrible, so your dishes don't fit properly, they don't stay in place. We have tried every possible layout and nothing works good. No exaggerating, 90% of the dishes come out dirty, especially the top rack items. Drinking glasses, coffee mugs, etc NEVER EVER come out clean. They always have crumb like substances dried into them, requiring us to then soak the glasses in the sink for a while to try to loosen the residue enough for me to clean them. And don't waste your time writing their customer services, because it's a total waste of your time. And yes, we take very good care of our appliances, and clean out the drain, the sprayer, everything they recommend and it doesn't do a stitch of good. My best advice, go with another brand for a dishwasher.

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    Reviewed April 19, 2015

    Does not clean dishes. Will not run, several attempts to restart. This happens all the time. Frequently find broken bits of plastic in throughout the inside of the unit after a run. Motor makes grinding noises. Samsung is aware that they have mfr'd. a dud, to the extent that they have stopped making our model. Our unit is only two years old. In a couple of days it will be in the recycle. We bought a new one after much frustration. Bosch this time. Samsung will never get another penny from me.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed April 16, 2015

    I purchased a package deal of appliances on black Friday 2013. We were to be getting our kitchen remodeled in Jan. 2014. The remodeling didn't get started on schedule, our appliances had been delivered to Best Buy and they were in their way so we allowed them to deliver in Feb. 2014. We stored them until the remodeling job was complete. The appliances were installed in July 2014. One month after installation the delicate light was flashing. I'm thinking OK maybe it's me doing something wrong, it wasn't.

    I finally called and it was repaired under warranty in Sept. 2014. They replaced the sensor and the PC board. They replaced one, a day later we called and they came back out and replaced the other. It worked fine until about 2-4 weeks ago, the delicate light again is flashing. According to the book that came with it and Samsung employees it is a draining issue. It drains fine, so I don't believe that is the issue. Even though it was installed 8 months ago and repaired 2 X's already and another repairman coming out this Friday, April 17, 2015, it is no longer under warranty! I believe I too got a lemon, and told them so while on the phone.

    They did tell me today, if I could prove that it wasn't installed until July 2014 to send them the papers and MAYBE they would do something. I am so aggravated with this dishwasher (DW80F600UTS)!!! Knock on wood, so far my microwave, electric stove and frig work great. Unless Samsung makes this right with me, I WILL NEVER PURCHASE SAMSUNG AGAIN AND I WILL CONVINCE FAMILY AND FRIENDS NOT TO PURCHASE THEM EITHER!!!

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    Punctuality & Speed

    Reviewed April 15, 2015

    Don't purchase one! We purchased a DW80F600UTS/AA in December of 2013. It was installed in January of 2014. We only used it for 4 months then left for our summer home. Back 6 months later and started having problems with the machine draining. Adjusting the drain hose brought temporary relief, now every time we turn it on it drains only, then the Delicate light flashes. (We never put it on delicate). Repairman here today and said we needed to change out 3 parts including a leak sensor. We called the Samsung to see if they would help us on this $350 estimate for repairs and their answer was "no". They just kept saying over and over that we were out of warranty. What a joke! I'd rather take the $350 and purchase a higher rated machine. Why throw good money after bad?

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    Reviewed April 15, 2015

    I purchased a Samsung dishwasher in Jan 2014 model #DW80F600UTB/Aa - Do not buy this!!! First off it never dried the dishes then approx 6 month later it would stop in mid cycle blinking lights on panel. After a long hard researching & calling Samsung I was told the issue was the turbidity sensor, I replaced that & it worked for about 3 months. Then it started the same thing, now I am told it's the main control panel.. (no I did not get extended warranty). I just got that part but unfortunately the part was bad so I have to send it back for a new one. The bottom line - do not buy this dishwasher. It's horrible. You should stick with G.E. - at least they stand behind their products.

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    Customer ServiceStaff

    Reviewed April 15, 2015

    Model #DW80H - Since day one it has not cleaned the dishes. Until the first service call it leaked out of the left side. That got fixed by replacing the lower wand however there was no improvement in cleaning the dishes. Fourth visit replaced the upper wand and no improvement whatsoever. Sent pictures of inside of unit after a cycle and am now waiting for a reply from a special agent from Samsung to get back to me. Will keep you posted but I think you know where this is going...

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    Installation & Setup

    Reviewed April 14, 2015

    I brought a Samsung kitchen package at Best Buy. I have had countless problems with the Dishwasher, many of which have been previously written - doesn't wash the dishes, horrible smell (and I wipe my dishwasher interior door after each use), then when I tried to use it all of sudden lights are flashing and it doesn't drain. First repair said that Best Buy installed incorrectly, fixed that and then the door wouldn't open properly. Tried to use again, same issue with lights flashing and it moves to delicate and doesn't drain again. New repairman came out and said he's NEVER seen a controller board go in a dishwasher cost of the board is $190.00 + installation. Never buying a Samsung kitchen appliance again. Samsung you should stick to TV's and cell phones.

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    Price

    Reviewed April 13, 2015

    Bought a Samsung dishwasher, model 80F600UTS. I have had nothing but trouble with it. The first thing was a sensor for hot water that broke. The repairman knew what was wrong but had to go through the Samsung hoops before he was allowed to order the correct part. This was several weeks and six repair visits later. I was fortunate it was still under warranty. It broke again, it is about one and a half years old. The same sensor board broke, but for water level. O, that was replaced, now out of warranty.

    Today, about a month from the last repair, it has broke again. The same lights are flashing so I can only assume it is the same board again. The repairman is on his way again. I am thinking of scrapping the dishwasher and getting a different one, NOT SAMSUNG. The repairs are now almost as much as the dishwasher cost. Bad experience, piece of junk dishwasher and Samsung has not really cared. The warranty is up and they are not responsible. BEWARE.

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    Reviewed April 5, 2015

    Top rack not getting clean even though dishwasher is fairly new. Disassembled the whole thing and had repair guy in who was clueless as to how to fix it. So frustrating. If anyone knows how to fix it, pls let me know.

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    Reviewed April 5, 2015

    Bought a Samsung dishwasher from Best Buy and had installed late Jan 2014. Once installed had service come out to the house FOUR (4) times to repair. Would just stop working. It never cleaned that well. Glasses always came out dirty. So here we are AGAIN, the dishwasher has stopped working but because we are now over a year they say our warranty is out and refuse to fix it. If you buy a brand new product and within the first year need service 4 times, don't you think there is an issue? And it's convenient that the last time they came out they said if we needed service again they would just replace it... It's pathetic Samsung does not stand behind their products. But I guess they really don't want to because it's crap. And in my opinion, my warranty should've started over every time they had to come out and repair it.

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    Customer ServiceStaff

    Reviewed April 1, 2015

    We purchased the Samsung Dishwasher to match our other Samsung appliances, both of which we have never had an issue with. The washer has broken once on month for the year we have had it. We have had innumerable service calls. They have replaced the "main board" twice. Everything from the pump to the latch have been replaced. Multiple error codes, the machine never works. We are always hand washing dishes, either because we are waiting in service, or if the machine is working you have to wash them before you put them in the dishwasher, per our service man, our dishes were too dirty. Or you have to wash them when they come out of the dishwasher because they are dirtier than they were when you put them in.

    The dishwasher recirculates the nasty water, evenly distributes it around to all your dishes and then bakes the dirt on in the heated dry cycle. Our friends have a 1990 broke down dishwasher. The door won't shut on. It sound like street sweeper, but it gets the dishes cleaner than our Samsung. What a shame! Our factory warranty is a service warranty, they will just keep fixing it till the service tech deems in unrepairable. You would think someone would have the sense to replace the machine and cut costs. Sounds like even if they did I would still have issues.

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    Reviewed April 1, 2015

    Our new Samsung appliances were installed in mid February. I immediately noticed that my WaterWall dishwasher was hard to load. Prongs are short and awkward. Glasses fall over. It didn't wash dishes as well as my $500 old Whirlpool. I paid almost a grand for this one in hopes of some kind of dish washing miracle. Now it has a leak one month later. Glad I have tile flooring instead of wood. I have called Lowe’s to see what to do. Haven't heard back yet. From reading other reviews, it looks like I am not fooling with this, yet I am going to return all my Samsung appliances. My mother told me to buy Whirlpool. I should have listened.

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    Customer ServicePunctuality & Speed

    Reviewed March 26, 2015

    We bought a Samsung dishwasher in Sept 2014 and it broke in Jan 2015 only after a use of five months. The customer service took so long to come. Finally they came and replaced a part. The only thing happened was the change of error. It didn't fix the machine. Then after a long effort they came and took the dishwasher and never came back. It's already more than three weeks and people around me are telling me it's never coming back. It was a complete waste of money. It's still under warranty.

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    CoveragePunctuality & SpeedReliability

    Reviewed March 26, 2015

    DW80F800UWS - Do not buy!! Junk. Lasted 11 months and broke. Need software update and an updated part. Took almost 2 weeks to come out and fix. 2 months later broke again, new problem. Now I have to wait another week for extended warranty to come out. Also inside was covered in a white residue. Samsung tech stated it was due to soap...dishwasher soap not good for a dishwasher! Says they only recommend finish but it says that nowhere in any Samsung paperwork. Again it's junk, save time and money!!!

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    Installation & SetupPunctuality & Speed

    Reviewed March 21, 2015

    Purchased washer (Model dw80f600uts) as part of a new kitchen package in May of 2014. From the beginning the unit never cleaned the dishes well, always left food particles caked on to the dishes. After a few weeks it also started to smell. About 2 months after installation started to have problems with soap not dissolving. After a lengthy complaint to Leon's I was able to get a technician. He put in a new soap dispenser and advised me to run the hot water before running the dishwasher. This seemed to help, but the dishwasher still did a poor job cleaning.

    Fast forward 7 months and now the unit stops mid-cycle and fails to finish (apparently the water temperature might be too hot now, ironic!). I have called Samsung and begun the process of getting a technician to come to my house to fix it. Of course, this will only prolong the inevitable; this is a terrible dishwasher and I will have to replace it once the warranty is up in May 2015, since there is no way I am putting any more money into this machine. I would put Samsung's customer service in the same category as their dishwasher. I'm pretty sure their main goal is to delay you long enough until the warranty has expired. Their solutions to problems are also a treat. Originally I was told to check the water pressure of my house, and if necessary, have it adjusted so that the dishwasher would run better. Not really sure how one goes about checking water pressure, much less adjusting it.

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    Reviewed March 18, 2015

    Samsung has a design flaw and all of their 7933 model dishwashers. They refuse to acknowledge that there is a problem. The top basket and spray arm assembly inserts into the bank of the dishwasher to get water. The rubber washer rubs against a hard plastic jet. It rubs until it’s worn out. The basket will push away from the nozzle and the water will not ever get to the spray arm. Hundreds of thousands of units are designed to fail and consumers will think they are not using the right detergent or rinse aid or some suchlike thing. The glasses on the top rack do not get clean because no water sprays to wash them. Samsung refuses to even admit there may be a problem. I know, I've spent 4 hours on the phone.

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    Reviewed March 17, 2015

    DMT300RFW - I purchased this dishwasher in May 2013. In the time since then, it has been inoperable for about 20% of the time. It kept giving heat sensor errors. After three heaters replaced and one harness, I am now being told that they can't fix it. Really a bad product.

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    Verified purchase

    Reviewed March 15, 2015

    I bought a full appliance set from electronic express here in Nashville. I bought refrigerator, range, dishwasher and over the range microwave. I spent about $5,0000.00. The microwave right after working one year it just quit working. I called Samsung they sent a tech and he fixed it. After 3 months the dishwasher never clean right. We started cleaning the dishes before we put them in the dishwasher, but finally it quit working - even the dishwasher detergent was left on the dish. I called Samsung and they said it is over a year and warranty expired. So I am out of luck.

    So I am planning to buy Whirlpool dishwasher since that was the old one I had which worked for over 9 years without a problem. I replaced it because my wife want a stainless steel set of appliance. I am disappointed at Samsung - such a big company makes a good cell phone and tablet like Galaxy S4, Galaxy Note, make a bad dishwasher. Why do not let them stay away from this business and let Whirlpool do the appliance. I will never buy Samsung appliance at all...

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    Customer Service

    Reviewed March 12, 2015

    1000. Dishwasher has stopped working 2 times in a year. The first customer service call last March 2014 went ok. However now my dishwasher and hasn't worked for 2 weeks. Service quick makes appt and doesn't show, shows and doesn't have the parts. Horrible place. Never buying Samsung again.

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    CoveragePrice

    Reviewed March 12, 2015

    Like all the other complaints I've read. I have a Lemon in a Samsung dishwasher model #DW80F600UTSAA installed Jan 2014. It has had numerous lights come on with different problems. Now it's out of warranty. Home Depot has told me they will get the parts covered but I will have to pay the labor of $190. The dishwater is not worth it. I'll use the $190 toward another dishwater. I'll never again buy a Samsung product.

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    PricePunctuality & Speed

    Reviewed March 11, 2015

    I bought a Samsung dishwasher (DMT800RHS) because I thought it would last for at least nine years (the average dishwasher LASTS 9 YEARS). It's only my husband and I at home... we use it once every 2-3 days. After 2.5 years we start noticing food left on the dishes. A week later, it's not even spraying dishes. Turns out it's the motor. We spent $150 to find out that it would cost another $450 to fix. DON'T BUY SAMSUNG APPLIANCES. I'm going to buy an LG because at least they warrant their dishwasher motors for 10 years.

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    Customer Service

    Reviewed March 10, 2015

    DW80H993 - The led light blinks. Called Conn's where we purchased it and they sent out a technician. Well, today 3/10/2015 it still blinks...... This is the 3rd time!!!! I've had to call for the same problem. Now they are ordering other parts, 3-5 day wait, again. Seems like it would be replaced. No more Samsung products for me. They know they have a problem, but refuse to replace it. It's been down more than it's been used. Order more parts.....that's the way to satisfy the customer!!!!!! Order more parts, that's exactly what the customer wants to hear!!!!

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    Reviewed March 10, 2015

    Purchase a Samsung dish washer from Lowes, 3 April 2013. As of yesterday it stopped working. Will never buy nothing. I mean nothing made by Samsung.

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    Reviewed March 10, 2015

    Same experience as those described. Dishwasher does not clean dishes, smells and does not dry. Thought we had a problem with hard water but after reading reviews, looks like it is not the water. Purchased in May of 2013. Bought Samsung kitchen package and washer and dryer. Also having issues with dryer working properly. Only dries clothes on timed dry.

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    Reviewed March 9, 2015

    I am unhappy and very disappointed in our new dishwasher, delivered almost two months ago. I would not recommend this product to anyone! Not one load has come back totally clean! We were told to rinse of dishes and use a bleach based detergent and use a rinse aid. We do that! Residue still appears in glasses, bowls, etc. The rack is awkward and hard to fit dishes in, glasses tend to fall over. Never had this problem before. We were told Samsung was a good product when we were looking at refrigerators, stoves, etc. We bought all appliances to match. What a joke this dishwasher has been. Would like to get a new one! Our old Kenmore worked perfect but it was white, switched to stainless steel. Stainless steel gets dirty fast. Thought it wouldn't bug me to wipe it down. Ugh! What a pain! Wish we would of went with the smudge proof Frigidaire offered.

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    Customer ServiceInstallation & Setup

    Reviewed March 9, 2015

    I have had issues with the dishwasher from the date of installation. I was not informed when I purchased the dishwasher that it did not have an element to dry the dishwasher. It has a fan that air dries the dishwasher. Your hot water must be turned up all the way to create enough steam to dry the dishes and then when it cycles to leave the door open. This does not seem energy efficient to me. I had a service call prior to the warranty ending due to not cycling, nor the soap dispenser not opening and the repairman was able to fix the dishwasher under warranty. Now the dishwasher is doing the same thing.

    I called Samsung first and they informed me that they showed no service on the dishwasher and there was nothing that they could do to help me. I was extremely frustrated because I spent $697 on the dishwasher. I went into the Lowe's store and the gentleman told me to call the Lowe's Customer Service. I was informed by a Representative that I would have to pay for parts and service for a dishwasher that has not worked for 2 months. I am extremely disappointed that Lowe's does not stand behind the products that they sell and service.

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    Reviewed March 9, 2015

    Samsung dishwasher had the following problems: complete kitchen flood despite safety feature. :( Error code OE fixed with parts replacement 4 times. Glad I bought a 4 year warranty!!! After 3 years, the warranty company has spent over $800 fixing this lemon and is now giving me back the money for a new machine! It is a Piece of **!!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 7, 2015

    Ever seen the movie Office Space? Remember the copy machine scene when it is beaten with a baseball bat? That is what is going to happen to my samsung dishwasher. Bought dishwasher because of heated dry cycle and storm wash feature. All was well once we found out the best detergent to use. 11 months later, a leak was detected and dishwasher will not run anymore (although the pump runs continuously when a leak error code is generated... must disconnect power). 3 service calls later with 5 missed appointments and they cannot fix it.

    To make matters worse, the warranty department went from prompt attention to no attention; as they quit returning emails and would not answer phone. Called in as a "new customer" and let them have an earful. They said it was to be replaced, but since it was over a year there was nothing they could do. It was only over a year because of their incompetence.

    I wrote a letter to the customer relations department notifying them I was in a position to pull thousands of units from other projects (and have done so). Amazingly, they started to act like they cared. They told me they would send a refund; I went to the link provided - filled out all the information these idiots already had on file. Said it would be 2 weeks. Another 2 weeks of waiting and they told me I needed to pull the actual serial number from the unit (POS ripped in half with a razor that they told me to use) and to cut the power cord. What a joke of a company, its policies, and its employees. Can't wait for a class action suit. I'm in.

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    Customer Service

    Reviewed March 5, 2015

    It leaks, and Samsung is refusing to replace it. Don't believe their warranties, they will try their hardest to get out of actually doing anything. It failed with a LE code and a puddle of water. We called the same day, and the earliest the Samsung-contracted repair tech could come was a week later. Samsung doesn't contract with a real repair company, it's something called "General Appliance and Insurance Service". The tech showed up with no parts and almost no tools, and in a tiny car that couldn't haul a dishwasher. He pronounced that while he could see evidence of water (dried soap residue), he didn't see any water, so there was nothing he could do. Never mind that we live in a desert and it had been a week since it leaked.

    We got on the phone with 1-800-Samsung, who transfers you to "Executive Service", which is the call center where they tell you jokes before giving you nothing. I told ** that the tech had been unable to find the leak and made no repairs. Given that nothing had been fixed on the unit, I said it would leak again and asked for a replacement unit. ** refused. He said it has to leak three times before they will replace it. The next day, it leaks again. We call it in, and now we're waiting for the tech to come out and do nothing again, knowing we've got at least one more round of this circus before I can throw this piece of trash into their truck and get a decent dishwasher.

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    Reviewed March 1, 2015

    My Samsung dishwasher breaks all the time and never cleans the dishes. Don't buy anything from Samsung. With that many complaints we should file an action class law suit.

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    Customer Service

    Reviewed Feb. 26, 2015

    Within 4 months, Samsung Dishwasher was showing LE code and making weird loud noises. Several calls and 3 service visits later, the company said they can't take the unit out so they can't check or repair it. It is a shame that I get no response from a company like Samsung. Never buy an appliance from Samsung again, only because their customer service is useless!

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    Customer Service

    Reviewed Feb. 21, 2015

    We have had the Samsung dishwasher about 4 years and this is the 4th time we have had the same trouble. The machine comes on and then you can hear the water going to the washer and then you hear it pumping out. Then the lights come on indicating low water level. According to the owner manual the first it happen it was still in warranty. The repairman came out and replaces a sensor box on the side of the washer. The second time it happen about a year later my husband took the sensor box off and replaced it. It wasn't under warranty. We can't afford to call the repairman.

    The last time I took everything from the washer and ran a couple cups of vinegar through a cycle and it has worked fine until this time I tried to run the washer again with vinegar but it didn't work. I will never get another Samsung appliance again. We also have a refrigerator that has some problems but thank the Good Lord it still works. The model # for the dishwasher is DMT 400RHSAAX. S\N is A3JAG9MZ A03217D. We bought the dishwasher at Sears in Shelby NC.

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    Customer ServiceCoverage

    Reviewed Feb. 20, 2015

    Two years after purchasing the dishwasher at Best Buy it stopped running with "lE" error. Set up a repair with Samsung but their local repair (Lake Electronics) did not have the insurance required by my condo. Then called another repair service and was told they had stopped repairing Samsung appliances because it was too difficult to work with the company. A third company diagnosed a broken temperature sensor, apparently a common problem The parts had to be ordered. It has been two weeks and they are not here and no information on when the repairs will occur.

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    Verified purchase
    Customer ServiceInstallation & SetupStaffReliability

    Reviewed Feb. 18, 2015

    I work for a Big Box Home Improvement Store. A customer purchased a Samsung dishwasher from our store with installation. Our installers installed the dishwasher on Christmas Eve, 2014. On December 26, the customer called and said the dishwasher was not rinsing the dishes. The dishes had a soap film, food particles and spots on them. The dishes were a mess. Our installer went to her house to see if it had anything to do with the install. No, the dishwasher was installed correctly.

    I then called Samsung and got the famous ticket # for my client. In the meantime she also called Samsung and they agreed to send someone out. He came out and just looked at the machine, not opened it or repaired it, just looked and said she was using too much soap. She called Samsung and they told her to purchase a special soap, she did, didn't help. They told her to use vinegar in her rinse cycle, she did, didn't help. They told her to rinse three times for every one wash, she did, didn't help. In the meantime I continued to call Samsung to get a repair person out to her house to fix the dishwasher. I have so many ticket # by now it is comical. Never again did they send a repair person to her house. Now her LE light is remaining on.

    The hours I spent on the line with the call center from mumble mouth world was terrible. The representatives speak in such heavily accented English you can't understand them, and you know they are laughing at you. I had spoken with everyone in the call center since they don't really elevate you to a manager but just pass you off to the rep sitting next to them. With each rep you have to repeat the entire story again. I got mad one time and yelled "Don't you people know how to use a computer?" I really offended them and from then on I didn't have to repeat the story. They read the notes in the computer. Each 45 minute call ended with a promise to send a repairman out. They NEVER EVER DID!

    Then when you call to tell them the repair person never called to set up a repair date, you get the famous ticket # again. Then I told them I wanted a return authorization #. Our store was going to take the piece of junk back and give her a new one. They refused stating She hasn't had three attempts at a repair! What? She should have had about six repairs but the repair person never comes. No RA# until three attempts had been made to repair the dishwasher by the Samsung repair person. Constant loop. Fortunately our store manager stepped up to the plate. She is to come into the store and pick out any dishwasher she wants as long as it is not a Samsung. Our installers will install the dishwasher and remove the defective one, no cost to her.

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    Customer Service

    Reviewed Feb. 17, 2015

    DW80F600UTS - Bought this visually nice looking dishwasher from Best Buy and after 14 months it started getting a High Temp Heating Error. It makes the unit totally inoperable. It won't even do a forced drain cycle. Multiple attempts at de-energizing and resetting the stupid computer control pad has no effect. The unit would go immediately to FAULT and keep blinking the fault. Best Buy would not help and Samsung Customer Service DOES NOT EXIST. Keep getting message of "Sorry we are are experiencing high call volume.... please wait." The phone rings once and you get hung up on. I am infuriated. Never ever will deal with Samsung again.

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    Installation & Setup

    Reviewed Feb. 14, 2015

    From the day it was installed about a year ago, it leaks badly under the door during the first cycle. It never cleans the dishes well and always leaves funk all over for me to scrape off after. I might as well hand wash! Now the unit will not complete cycle. I have taken it apart a zillion times to clean and inspect. What a piece of **. Locally we have a tire store called Discount Tire. In their TV ad they show a little old lady throwing a tire through their front window and the ad says "if you're not satisfied.... bring it back." I wonder what it would sound like when I throw this dishwasher through Lowe's front window?

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    Price

    Reviewed Feb. 7, 2015

    No different than anyone else. For half the price I paid, they can repair it...again and again and again. This is not Samsung's fault. I was too trusting and did not check the negative reviews. It appears that 90 percent purchased were no good. That's what I get for buying junk.

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    Samsung Dishwasher Company Information

    Company Name:
    Samsung Computers and Monitors
    Year Founded:
    1938
    Country:
    Korea South
    Website:
    www.samsung.com