Write a review
  2. Homeowners
  3. HVAC Companies
Samsung Air Conditioners

Samsung Air Conditioners Reviews

1.0
49 reviews & ratings
1.0
Write a review
See all 49 reviews & ratings
Are you this business?
Are you this business?

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

1.0
Write a review
See all 49 reviews & ratings

About Samsung Air Conditioners

Samsung Air Conditioners Reviews

Write a review

Filter by Rating

  • (2)
  • (1)
  • (1)
  • (43)

Popular Mentions

    How do I know I can trust these reviews about Samsung Computers and Monitors?
    • 4,567,379 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Samsung Computers and Monitors?
    • 4,567,379 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceInstallation & Setup

    Reviewed Nov. 21, 2024

    Have a Samsung mini-split system - have for 6 years total - after 2 years the thermostat went bad and had to be replaced; luckily the people that installed it had an extra one and I didn't have to bring this to Samsung. Then 2 years later the compressor blew. Samsung replaced the unit after a 2 month fight with them, and "gave" me an extra unit as a complimentary boost from my dissatisfaction.

    I never installed this unit because I did not trust it to work as expected. Then a year and a half later the thermostat went again. Samsung stated they would not warranty the "replacement" unit from the start, and I reiterated this with my service person "Kenneth **" and he basically told me that Samsung has done enough for me... and asked me what I was expecting to happen. I have never been spoken to like this from a customer service department, let alone someone who was involved with the issues I have had from the start. NEVER buying or recommending a Samsung product again.

    Thanks for your vote! Report
    Installation & SetupCoverageReliability

    Reviewed Nov. 19, 2024

    Updated on 12/02/2024: Total garbage. Avoid the problem. My unit is less that 2 seasons old and was diagnosed with a defective circuit board. Even though it self diagnosed we were charged $425 diagnostic fee. Now it’s been 10 days and it’s 20 degrees out and we are still waiting for the board. We have an lg in another part of the house that's 15 years old and we haven’t had a single issue with it.

    Original Review: Ok so I purchased a Samsung mini split for my daughter’s apartment less than 2 years ago and it basically became useless with a C1-01 error code. I called tech support and because I installed it myself the labor costs aren’t covered. An authorized repair company came out and even though the error code tells you the issue they still charged me a 225 diagnostic fee then an additional 200 for time to diagnose the real problem-Turns out the circuit board is defective and needs to be replaced. Basically Samsung is garbage. Please avoid and go with Mr cool.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Heating and Cooling Systems delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Coverage

      Reviewed Sept. 11, 2024

      We have 3 different systems, 8 total mini split systems and 6 of the 8 all have blown motor issues and have been unable to get Samsung to cover under warranty. They don't stand behind their products and it sad when companies do this to customers.

      Thanks for your vote! Report
      Customer ServicePrice

      Reviewed July 18, 2024

      We have a Samsung mini split - it has never worked properly and samsung customer service is basically nonexistent. When our installer finally got thru to a tech - after many many calls - it was a major repair and still doesn't run properly. The unit will not shut off EVER even when it reaches temperature. This was not a cheap unit by any means, I know people who purchased a different brand at a much more reasonable price and have had no troubles. Samsung does not back up their products! DO NOT BUY!

      Thanks for your vote! Report
      Customer Service

      Reviewed May 10, 2024

      Worst customer service ever. I have now been without a functioning A/C for over a week. My suggestion don't buy their products. They are absolute clowns. It hasn't even been 6 months since I bought it.

      Thanks for your vote! Report
      Customer Service

      Reviewed May 7, 2024

      One of the worst customer service experience one can think of is by Samsung India. There is an AC service request which is pending for last 40+ days and what is shocking is after escalation and it’s being tracked by Samsung top leaders, it’s not moved an inch which only signifies there is no commitment or any focus on customer. I would strongly say before going for Samsung please consider the service and customer focus.

      Thanks for your vote! Report
      Customer Service

      Reviewed Feb. 16, 2024

      I have had a ductless heat pump (Samsung), it has never worked right, Samsung does not provide customer service, leaves it up to the installer, he has called tech support, still is not working!!! It runs continuously, does not power down when up to temperature, but blows cold air

      Thanks for your vote! Report

      Reviewed Feb. 7, 2024

      Samsung Quantum 2.0 that is 2 years old has pinhole in coil, was told 2 to 4 months for replacement Quantum2.0 heatpump. Now mind you I live in northeast. I would STRONGLY SUGGEST DO NOT BUY ANY SAMSUNG HVAC PRODUCT

      Thanks for your vote! Report
      Customer ServiceInstallation & Setup

      Reviewed Oct. 27, 2023

      I have a Samsung AR split air unit that was installed September 2021, it has not worked properly since being installed. Unit sensors go bad and give error code. Repair is made but, unit will not shut off. Temp reads 84 with temp in room being below 70. For heat temp reads 75 with temp in room above 80... No adjustments can be made. Wi-fi quit working and cannot be connected again. Unit still has 8 years of warranty remaining; However, Samsung is not being cooperative in getting unit either replaced or repaired. Samsung's lack of response give me heartburn and I'm sure my air company is fairing no better. Other reviews on this site seem to be having same problems I'm having, although on older installs. I have several Samsung products, with no problems, however, I will be more cautious in the future and do better research before a purchase.

      Thanks for your vote! Report
      Customer ServicePriceStaff

      Reviewed Aug. 17, 2022

      Recently had an installer remove my conventional HVAC unit & ductwork from a rear office & install the Samsung mini-split Wind-Free 2.0e model AR18BSFCMWKN. After the installer left that day, I noticed the blower wasn't shutting off even after the room was at the set temperature for hours. He came back and the workers were playing around with the settings for hours but it still wouldn't shut off. The installer finally got on the phone with the supply company who proceeded to tell us they no longer shut off, but run 24/7 to circulate air. This is a totally unacceptable design that was never mentioned. The installer agreed to remove it stating he didn't know about this feature either and offered again to remove it.

      At this point I had already abandoned the conventional HVAC system and removed the duct-work. This design is poor and I'm totally aggravated that I have a fan running 24/7 in my sound room, not to mention the added electrical cost to keep this thing running and the shortening of the life expectancy of the electric fan motor. It can't be good for anything to run non-stop. I'm not sure which venue I will take for this situation, but I'm totally dissatisfied with the design and the thousands of dollars I paid for this system. I hope to hear something back from Samsung but I'm not holding my breath.

      I will be inquiring with different agencies regarding this. I'm not going to go thru the trouble of having this removed but something will have to change. I should have thought twice about the Samsung, as my wife & I purchased a high-end refrigerator a few years back and have always had trouble with it up until this day. The techs coming out to repair it even admitted it was a poor design with known issues.

      Thanks for your vote! Report
      Loading more reviews...

      Samsung Computers and Monitors author review by Shawn Bayless

      Samsung was founded in Korea in 1938 as an export company. In 1970, it began production on its first television set and now is an industry leader in high-tech electronics and home appliances. Samsung offers a wide range of home and commercial air conditioners and HVAC systems, sold through authorized dealers and installers in various places worldwide.

      • Unique wall mounting options: Samsung specializes in aesthetically pleasing and technologically-driven design and its air conditioners are no exception. The wall-mount air conditioner has a unique triangular design that improves air flow and efficiency while adding a modern touch.

      • Technological innovations: Samsung prides itself on being a leader in the consumer and commercial electronics industries so you can count on its products to be the most up-to-date on the market.

      • Zoning features: Samsung’s air conditioners and HVAC systems allow customers to create different zones within a home or building to ensure that each room stays comfortable.

      • System air conditioner solutions: Samsung offers large-scale air conditioning solutions for businesses including hotels, offices, restaurants and more. The systems are engineered for efficiency and reliability.

      • Product warranties: Most of Samsung’s air conditioning units come with a 10-year warranty. Simply register your product on the website at time of purchase.

      by Shawn Bayless Heating and Cooling Systems Advisor

      Shawn Bayless is an experienced HVAC mechanical design engineer and project manager with a unique perspective and knowledge of heating and cooling systems. He has worked for some of the top contractors in Oklahoma and is highly skilled in design layouts, project estimation and planning and construction.

      Samsung Air Conditioners Company Information

      Company Name:
      Samsung Computers and Monitors
      Year Founded:
      1938
      Country:
      Korea South
      Website:
      www.samsung.com
      Samsung Air Conditioners
      Leave a reviewAre you a Samsung Air Conditioners customer?
      Share your experience
      Explore more...