Samsung Air Conditioners Reviews

I installed Windfree split unit in a room in May 2022. Two days ago it broke inside -- stopped working while air-flow blade were open. It only operated less than 10 hours per day and our-unit is roofed, and outdoor temp. was around 90 F (33-34C). It should work properly for 10 years!

My question to you is, can any AC be worse than a Samsung one... The answer is No. It is by far the worst AC and customer service I have ever encountered... I am now having to get my AC gas refill for a new unit that I have not used for more than 24 hours literally for entire season, and the customer service is not ready to help, now I have to pay more for a new unit, and it is not just any unit, it is one of the premium ACs of Samsung, it's a something called windfree AC that is a premium one. Shitty people, shitty company... it is the last of the products that I have bought from Samsung for my entire family... bye bye Samsung!!

I had ductless Samsung mini splits (heat pumps) for heating and cooling installed throughout my house in November 2023. I had six indoor heads and two outdoor compressors installed. The units never worked correctly from day one. When heating, they would never turn off even when the desired temperature was reached or exceeded. They would randomly start blasting hot air in the middle of the night, disturbing my sleep as I would wake up and turn them off. This was just the beginning of my issues. About once a month they would stop working due to an issue with the system. I dealt with leaks in the heads, malfunctioning sensors in the compressors and malfunctioning sensors in the heads. One head was replaced by Samsung under warranty due to a leak.

Don’t do it. We’ve got Samsung in a high end building and have struggled with random shutdown of units…. This has been happening for over three months, been left standing on the rooftop with tech while no one in tech support answers. Told to order parts mid November, assured of early December delivery, found out today that it’ll be another 2-3 weeks but that there is no guarantee of that either. Shocking service and support. Plenty of other reliable resources out there.

Ductless a\c and heat total junk. Less than five years old and Freon was replaced three times, at my expense, in spite of ten year warranty. Installed by Shore Guys, Cape May County NJ. Now, no heat, called in another service company, ACES Mechanical and they say that it can not be repaired. Even service people had trouble getting through to tech support. New Mitsubishi unit to cost 12 K.

I installed a Samsung mini-split system in the upstairs bedrooms. A total of three indoor units, two 7k BTU and one 12k units. Both of the 7k units failed in less than two years. Both failed in the same way, a leak in the coil, at the same location. This is a manufacturing defect which should be covered by Samsung as there is a 10 year warranty on the system. I, however, have to pay over $2,000 for labor to cover the repairs. STAY AWAY!

All my major appliances are Samsung. My washer and dryer, my refrigerator, my dishwasher, my microwave, and my oven range. Most of these items I have owned minimum of 8 years maximum of 12 and never had a problem. I went with a samsung air conditioner and 30 months later the TXV valve broke. It's under warranty, but it needs the freon and dryer replaced as part of the fix at a cost to me of $1500. I'm still paying for the unit and have to pay 1500 more. I won't recommend samsung a/c to anyone.

I installed a Samsung window air conditioner in my living room last summer, and it’s been doing a great job. It cools the space quickly and efficiently, and the digital display and remote control are super convenient. One minor gripe: it’s a bit louder than I expected on the highest fan setting. Not unbearable, but I notice it when watching TV late at night. Customer service was helpful when I had shipping questions—they answered promptly and clearly. Overall, I’d recommend it if you want strong cooling and modern features without breaking the bank. I’ll definitely consider Samsung again for my next AC purchase.

The units are loud when on. Some of them have a grinding noise when the fan spins. Others creak as the temperature increases and decreases. The temperature gauge does not work well. My room temp reads “59” and the setting is at 68 but the unit is not turning on. Had to put it at 74 for it to start. Waste of money.

Have a Samsung mini-split system - have for 6 years total - after 2 years the thermostat went bad and had to be replaced; luckily the people that installed it had an extra one and I didn't have to bring this to Samsung. Then 2 years later the compressor blew. Samsung replaced the unit after a 2 month fight with them, and "gave" me an extra unit as a complimentary boost from my dissatisfaction.

Updated on 12/02/2024: Total garbage. Avoid the problem. My unit is less that 2 seasons old and was diagnosed with a defective circuit board. Even though it self diagnosed we were charged $425 diagnostic fee. Now it’s been 10 days and it’s 20 degrees out and we are still waiting for the board. We have an lg in another part of the house that's 15 years old and we haven’t had a single issue with it.

We have 3 different systems, 8 total mini split systems and 6 of the 8 all have blown motor issues and have been unable to get Samsung to cover under warranty. They don't stand behind their products and it sad when companies do this to customers.

We have a Samsung mini split - it has never worked properly and samsung customer service is basically nonexistent. When our installer finally got thru to a tech - after many many calls - it was a major repair and still doesn't run properly. The unit will not shut off EVER even when it reaches temperature. This was not a cheap unit by any means, I know people who purchased a different brand at a much more reasonable price and have had no troubles. Samsung does not back up their products! DO NOT BUY!

Worst customer service ever. I have now been without a functioning A/C for over a week. My suggestion don't buy their products. They are absolute clowns. It hasn't even been 6 months since I bought it.

I have had a ductless heat pump (Samsung), it has never worked right, Samsung does not provide customer service, leaves it up to the installer, he has called tech support, still is not working!!! It runs continuously, does not power down when up to temperature, but blows cold air

Samsung Quantum 2.0 that is 2 years old has pinhole in coil, was told 2 to 4 months for replacement Quantum2.0 heatpump. Now mind you I live in northeast. I would STRONGLY SUGGEST DO NOT BUY ANY SAMSUNG HVAC PRODUCT

I have a Samsung AR split air unit that was installed September 2021, it has not worked properly since being installed. Unit sensors go bad and give error code. Repair is made but, unit will not shut off. Temp reads 84 with temp in room being below 70. For heat temp reads 75 with temp in room above 80... No adjustments can be made. Wi-fi quit working and cannot be connected again. Unit still has 8 years of warranty remaining; However, Samsung is not being cooperative in getting unit either replaced or repaired. Samsung's lack of response give me heartburn and I'm sure my air company is fairing no better. Other reviews on this site seem to be having same problems I'm having, although on older installs. I have several Samsung products, with no problems, however, I will be more cautious in the future and do better research before a purchase.

Recently had an installer remove my conventional HVAC unit & ductwork from a rear office & install the Samsung mini-split Wind-Free 2.0e model AR18BSFCMWKN. After the installer left that day, I noticed the blower wasn't shutting off even after the room was at the set temperature for hours. He came back and the workers were playing around with the settings for hours but it still wouldn't shut off. The installer finally got on the phone with the supply company who proceeded to tell us they no longer shut off, but run 24/7 to circulate air. This is a totally unacceptable design that was never mentioned. The installer agreed to remove it stating he didn't know about this feature either and offered again to remove it.

We had our four separate Samsung heat pumps installed in our home last year. The job was installed by a very professional HVAC company in our area. In all the research I did when looking for my heat pump was the installing contractor was vital to a quality error free system for years regardless of brand. The units we had installed were called "wind free". They are quite attractive compared to the Mitsubishi ones we looked at and it was the only brand that had built in Wifi so you could see all your indoor units on your phone and from there you can do many things to adjust them. Absolutely would recommend them.

I got my Samsung aircon and I was so happy as it was the state of the art aircon with wifi. One year into the installation, it started to have problem. 2 years later it is giving problems daily. 4 years later - cannot say. I tried calling Samsung but they wanted to charge me for even the checking. Then they told me my compressor is not under warranty. For what it is worth, it is an expensive experience. For God sake, please don't buy a Samsung A/C. Hello Daikin aircon, I am now too scare to try any others.

In 2017, bought a Samsung split type inverter to replace my old split type AC due to high electric consumption. After 1 year, it suddenly lost its cooling capacity. I reported this to a Samsung AC representative and sent a technician to check its condition. He fixed it by adding freon. After about a month, same problem occurred. This time, the technician said they have to "reprocess" it. Meaning, it's no longer included in the warranty and I had to pay P6000 ($120) just for them to find where the leak was coming from. I refused to pay. I then looked for another technician to repair it and only paid half the price. The technician discovered the leak came from the coil in the indoor unit. He said the material used for the coil is substandard thus cannot withstand the pressure as freon passes through it. Now, 2021 Samsung split type lost its cooling capacity again. Same problem. Please do not buy this product. It's garbage!

Purchased Air conditioning Unit Dec 2019, installer identified damaged in transit, installed unit and advised to contact Samsung for warranty. 12 months later and Office of Fair Trading involved, Samsung still refuse to honor warranty on unit that was damaged in transit, regardless of photos showing damage to original packaging.

I recently had a new Samsung multi-zone system installed in our home. We got the new FJM with the wifi ready wall mounted units. The system is super quiet, and was really easy to connect and control with the Samsung Smart Things App. The contractor we chose did a great job at explaining what they would be doing, and was competitively priced compared to a couple other contractors. Then installation looks great and the system keeps us super comfortable.

My experience with the piece of garbage I purchased from Samsung has left me with nothing but disdain for Samsung. It is obvious from my item's poor design that Samsung was aware of the failure mode I experienced, but did little to address it. Thus it was inevitable it would fail! It is also obvious that Samsung (and Magic Appliance) only care about profits made from selling their garbage, and not about customer satisfaction, and I will go to my grave having nothing but ill feelings for Samsung and a hope both companies go bankrupt so that other unwary customers don't experience the same!

I bought my Samsung split system inverter aircon in 2016 for my condo unit but I used it not very often until recently, it started playing up. It’s seems like just minor problem because everything works ok when it’s running. The only problem is after it’s been switched off for a couple of hours and tried to start again, the power light will switch on but it won’t start and after 5 to 10 seconds, the light will go back down to the bottom light and start flashing. I tried resetting it from the main power but it never been fixed. There are times that it starts ok. I contacted the Samsung service in Manila and they sent someone to look at it which I’ve been charged for 900 Pesos for doing nothing. He didn’t even checked the unit. I just told him what it’s been doing and he contacted their office because he didn’t even know the error codes of Samsung. Then their office said it’s the indoor unit fan motor has to be changed.

I have a Samsung mini split that is only four years old. Installer made lots of mistakes. The units leaked on inside, Freon leaked 5 times due to improper flaring on outside unit. Circuit board is now non-functional. Installer is Samsung certified but laborers are grabbing at straws. These units are advertised to be quiet. They sound like toy trains running constantly. Oh and best of all, Cost $$85.00 to clean each inside unit. Recommended to clean once a year. Very very complicated to get to blower wheel to clean. So HVAC company keeps making money! So what you save on b electric the HVAC company gets back double. I don't trust them to even open up this cheap plastic covered piece of junk.

I bought Samsung 3hp air condition 4 years ago. Every summer I have to recharge the gas. This summer it started to stop working the compressor every 5 min. I called the customer service with no help. They made 2 visits without fixing & they claim that the area is bigger than the capacity & did not give me any report. It supposed to be 24000btu/hr & my location need 21000btu/hr. Their catalogue does not mention anything regards the btu or ton or any recommendation about the area. The advice: Do not buy Samsung air condition.

We purchased our Samsung mini split air conditioner not even 3 years ago. The first summer it was in they had to replace the communication wire so the inside unit would work. The second summer it had a leaky valve so they had to recharge it and we haven't even started our third summer and the fan motor inside the head needed to be replaced. They ordered the new motor and installed it, now both circuit boards are fried. Samsung is not willing to stand behind the product and said it isn't their product, was made by someone else, even though their name is on it and passed the buck onto a third party. Said we need to schedule an onsite visit for the unit to be looked at. Samsung informed us this would take 2-3 weeks to be arranged. Considering all the issues we have had since day 1, this is not very acceptable customer service. I would not recommend this or any other Samsung items to people based on this interaction with them!

I purchased Samsung AC one month back and after that it's not cooling effectively so I am not satisfied with product. As it sleep timer not working since starting and shopkeeper doesn't respond to my problem..

Purchased 1.5hp split inverter aircon from Emcor Davao City May 5 2018. Unit worked fine for about 5-6 months then started short cycling. Mystic Electronics Service Center Davao was contacted by customer service to be assumed warranty repair provider. Person came out said Lindsey too short so had to pay P6000 To have that fixed. Unit continued to short cycle. Came out again said outdoor motherboard AND compressor overload were both bad...then outdoor blower motor was bad. They replaced all of those items. I have years of AC experience and told the "KID" that is not the problem. He leaves unit still short cycling so I finally called Manila again and told them MY diagnosis.

We bought the Samsung Inverter Split type aircon 3 months ago because me and my wife were expecting a baby at that time. Since day one, the unit is not cooling properly. It's like it's always in fan mode even though it is set at "cool" mode. We called a technician last month and they checked the condenser and unit altogether but after a day, same problem occurred. The temperature here in the Philippines is very hot and we are anxious on this coming summer. We don't want our baby continue to suffer from this heat like what is happening at this very moment and I would like Samsung to fix this as soon as possible.

The unit is one year old. It is at a vacation home in the North Carolina mountains 7 hours away from my home. The unit has had connection problems since day one. I have spent countless hours on the phone with factory techs and nothing helps. The unit is 10 feet up on a wall and 20 feet across a room with no obstructions from router. I have other wifi enabled products in different rooms and different levels of the house that never have a problem. VERY DISAPPOINTED. HUGE WASTE of money if you are going to be dependent on wifi operation. I have steered many customers away from all Samsung products and will continue to do so.

I am a builder of energy efficient homes in coastal NC. I put in a 3 ton Samsung unit with three mini air handlers. The system was installed in late 2013. We have had constant breakdowns requiring circuit boards, thermistors, Freon leaks, power problems, etc. I am now looking at $1200 to replace an evaporator coil. Have decided to eat the whole thing and replace everything with Mitsubishi equipment.

Had bought a Samsung 1.5ton AC in the month of May, 2018. Within six months of usage, there has been gas leakage issues, fan/capacitator has been replaced and now the motherboard is being replaced. Above all each of these replacements takes 3-5 working days. Request immediate refund.

This product is complete garbage, I wish it wasn't but I've been at this for 20 Years and honestly customer service ** knows it, grow a ** pair and fix the ** problems. Units never run full speed other than K2 pressed for cooling test, sensors read way below never reaching setpoint, no calibration or override to run full cooling. This is my worst nightmare. Unit is not running at specified spec therefore your company is potentially liable for the replacement cost and labour due to false advertising. I never seen such crap??? Period. Overall man the ** up and fix the program for override full cooling, even when the specs you write, that's all **, if it says 36,000 but, half speed ** doesn't cut it. The units never run full cooling and never maintain temperature. This system we installed is oversized with AC and still crap.