Samsung Air Conditioners Reviews

The units are loud when on. Some of them have a grinding noise when the fan spins. Others creak as the temperature increases and decreases. The temperature gauge does not work well. My room temp reads “59” and the setting is at 68 but the unit is not turning on. Had to put it at 74 for it to start. Waste of money.

Have a Samsung mini-split system - have for 6 years total - after 2 years the thermostat went bad and had to be replaced; luckily the people that installed it had an extra one and I didn't have to bring this to Samsung. Then 2 years later the compressor blew. Samsung replaced the unit after a 2 month fight with them, and "gave" me an extra unit as a complimentary boost from my dissatisfaction.

Updated on 12/02/2024: Total garbage. Avoid the problem. My unit is less that 2 seasons old and was diagnosed with a defective circuit board. Even though it self diagnosed we were charged $425 diagnostic fee. Now it’s been 10 days and it’s 20 degrees out and we are still waiting for the board. We have an lg in another part of the house that's 15 years old and we haven’t had a single issue with it.

We have 3 different systems, 8 total mini split systems and 6 of the 8 all have blown motor issues and have been unable to get Samsung to cover under warranty. They don't stand behind their products and it sad when companies do this to customers.

We have a Samsung mini split - it has never worked properly and samsung customer service is basically nonexistent. When our installer finally got thru to a tech - after many many calls - it was a major repair and still doesn't run properly. The unit will not shut off EVER even when it reaches temperature. This was not a cheap unit by any means, I know people who purchased a different brand at a much more reasonable price and have had no troubles. Samsung does not back up their products! DO NOT BUY!

Worst customer service ever. I have now been without a functioning A/C for over a week. My suggestion don't buy their products. They are absolute clowns. It hasn't even been 6 months since I bought it.

One of the worst customer service experience one can think of is by Samsung India. There is an AC service request which is pending for last 40+ days and what is shocking is after escalation and it’s being tracked by Samsung top leaders, it’s not moved an inch which only signifies there is no commitment or any focus on customer. I would strongly say before going for Samsung please consider the service and customer focus.

I have had a ductless heat pump (Samsung), it has never worked right, Samsung does not provide customer service, leaves it up to the installer, he has called tech support, still is not working!!! It runs continuously, does not power down when up to temperature, but blows cold air

Samsung Quantum 2.0 that is 2 years old has pinhole in coil, was told 2 to 4 months for replacement Quantum2.0 heatpump. Now mind you I live in northeast. I would STRONGLY SUGGEST DO NOT BUY ANY SAMSUNG HVAC PRODUCT

I have a Samsung AR split air unit that was installed September 2021, it has not worked properly since being installed. Unit sensors go bad and give error code. Repair is made but, unit will not shut off. Temp reads 84 with temp in room being below 70. For heat temp reads 75 with temp in room above 80... No adjustments can be made. Wi-fi quit working and cannot be connected again. Unit still has 8 years of warranty remaining; However, Samsung is not being cooperative in getting unit either replaced or repaired. Samsung's lack of response give me heartburn and I'm sure my air company is fairing no better. Other reviews on this site seem to be having same problems I'm having, although on older installs. I have several Samsung products, with no problems, however, I will be more cautious in the future and do better research before a purchase.