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Reviewed Oct. 27, 2023
I have a Samsung AR split air unit that was installed September 2021, it has not worked properly since being installed. Unit sensors go bad and give error code. Repair is made but, unit will not shut off. Temp reads 84 with temp in room being below 70. For heat temp reads 75 with temp in room above 80... No adjustments can be made. Wi-fi quit working and cannot be connected again. Unit still has 8 years of warranty remaining; However, Samsung is not being cooperative in getting unit either replaced or repaired. Samsung's lack of response give me heartburn and I'm sure my air company is fairing no better. Other reviews on this site seem to be having same problems I'm having, although on older installs. I have several Samsung products, with no problems, however, I will be more cautious in the future and do better research before a purchase.
Reviewed Aug. 17, 2022
Recently had an installer remove my conventional HVAC unit & ductwork from a rear office & install the Samsung mini-split Wind-Free 2.0e model AR18BSFCMWKN. After the installer left that day, I noticed the blower wasn't shutting off even after the room was at the set temperature for hours. He came back and the workers were playing around with the settings for hours but it still wouldn't shut off. The installer finally got on the phone with the supply company who proceeded to tell us they no longer shut off, but run 24/7 to circulate air. This is a totally unacceptable design that was never mentioned. The installer agreed to remove it stating he didn't know about this feature either and offered again to remove it.
At this point I had already abandoned the conventional HVAC system and removed the duct-work. This design is poor and I'm totally aggravated that I have a fan running 24/7 in my sound room, not to mention the added electrical cost to keep this thing running and the shortening of the life expectancy of the electric fan motor. It can't be good for anything to run non-stop. I'm not sure which venue I will take for this situation, but I'm totally dissatisfied with the design and the thousands of dollars I paid for this system. I hope to hear something back from Samsung but I'm not holding my breath.
I will be inquiring with different agencies regarding this. I'm not going to go thru the trouble of having this removed but something will have to change. I should have thought twice about the Samsung, as my wife & I purchased a high-end refrigerator a few years back and have always had trouble with it up until this day. The techs coming out to repair it even admitted it was a poor design with known issues.
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Reviewed March 3, 2022
We had our four separate Samsung heat pumps installed in our home last year. The job was installed by a very professional HVAC company in our area. In all the research I did when looking for my heat pump was the installing contractor was vital to a quality error free system for years regardless of brand. The units we had installed were called "wind free". They are quite attractive compared to the Mitsubishi ones we looked at and it was the only brand that had built in Wifi so you could see all your indoor units on your phone and from there you can do many things to adjust them. Absolutely would recommend them.
Reviewed Dec. 13, 2021
I got my Samsung aircon and I was so happy as it was the state of the art aircon with wifi. One year into the installation, it started to have problem. 2 years later it is giving problems daily. 4 years later - cannot say. I tried calling Samsung but they wanted to charge me for even the checking. Then they told me my compressor is not under warranty. For what it is worth, it is an expensive experience. For God sake, please don't buy a Samsung A/C. Hello Daikin aircon, I am now too scare to try any others.
Reviewed Aug. 26, 2021
In 2017, bought a Samsung split type inverter to replace my old split type AC due to high electric consumption. After 1 year, it suddenly lost its cooling capacity. I reported this to a Samsung AC representative and sent a technician to check its condition. He fixed it by adding freon. After about a month, same problem occurred. This time, the technician said they have to "reprocess" it. Meaning, it's no longer included in the warranty and I had to pay P6000 ($120) just for them to find where the leak was coming from. I refused to pay. I then looked for another technician to repair it and only paid half the price. The technician discovered the leak came from the coil in the indoor unit. He said the material used for the coil is substandard thus cannot withstand the pressure as freon passes through it. Now, 2021 Samsung split type lost its cooling capacity again. Same problem. Please do not buy this product. It's garbage!
Reviewed Dec. 10, 2020
Purchased Air conditioning Unit Dec 2019, installer identified damaged in transit, installed unit and advised to contact Samsung for warranty. 12 months later and Office of Fair Trading involved, Samsung still refuse to honor warranty on unit that was damaged in transit, regardless of photos showing damage to original packaging.
Reviewed June 11, 2020
I recently had a new Samsung multi-zone system installed in our home. We got the new FJM with the wifi ready wall mounted units. The system is super quiet, and was really easy to connect and control with the Samsung Smart Things App. The contractor we chose did a great job at explaining what they would be doing, and was competitively priced compared to a couple other contractors. Then installation looks great and the system keeps us super comfortable.
Reviewed Jan. 24, 2020
My experience with the piece of garbage I purchased from Samsung has left me with nothing but disdain for Samsung. It is obvious from my item's poor design that Samsung was aware of the failure mode I experienced, but did little to address it. Thus it was inevitable it would fail! It is also obvious that Samsung (and Magic Appliance) only care about profits made from selling their garbage, and not about customer satisfaction, and I will go to my grave having nothing but ill feelings for Samsung and a hope both companies go bankrupt so that other unwary customers don't experience the same!
Samsung is a stain on the reputation of the long legacy of Asian product quality for which companies like Honda, Toyota and Sumitomo have long strived to retain! Though from my observation of Korean ethics in the Philippines, I am not surprised the Koreans would place profits above quality! And btw, the model is AS24UA and serial No. Y16NPAJB100052.
I will not provide information about the failure mode, as I want other customers to experience the same so that the reputation of Samsung’s poor reliability becomes a permanent stain to their legacy! I will in turn pay to have my unit repaired and modified so it does not experience the same failure again! To Hell with Samsung and Magic Appliance! I will spend the rest of my days demeaning both companies’ reputations via electronic media! And Samsung is too cowardly to provide an email address for customers to submit their complaints! Tells me they receive too many complaints!
Reviewed Jan. 23, 2020
I bought my Samsung split system inverter aircon in 2016 for my condo unit but I used it not very often until recently, it started playing up. It’s seems like just minor problem because everything works ok when it’s running. The only problem is after it’s been switched off for a couple of hours and tried to start again, the power light will switch on but it won’t start and after 5 to 10 seconds, the light will go back down to the bottom light and start flashing. I tried resetting it from the main power but it never been fixed. There are times that it starts ok. I contacted the Samsung service in Manila and they sent someone to look at it which I’ve been charged for 900 Pesos for doing nothing. He didn’t even checked the unit. I just told him what it’s been doing and he contacted their office because he didn’t even know the error codes of Samsung. Then their office said it’s the indoor unit fan motor has to be changed.
I can’t believe it’s the fan motor because the fan is running ok but they still insist it’s the fan motor because that flashing light say so in their error code meaning. They gonna charge me 6,500 Pesos. At first it was 5,000 Pesos the quote of that guy they sent to me then after 2 days they sent a message and another quote of 6,500 Pesos. Anyway, I was gonna go ahead with it but they can’t do it ASAP as I am leaving soon so I just cancelled the repair which I am grateful after I read all these reviews about Samsung. I wish I saw it before I bought my aircon otherwise I will buy a different brand. I’m not a tech guy but I’m sure it’s not the fan motor. It could be a capacitor only. Well, I need to find a trusted tech guy to do it properly.
Reviewed Oct. 10, 2019
I have a Samsung mini split that is only four years old. Installer made lots of mistakes. The units leaked on inside, Freon leaked 5 times due to improper flaring on outside unit. Circuit board is now non-functional. Installer is Samsung certified but laborers are grabbing at straws. These units are advertised to be quiet. They sound like toy trains running constantly. Oh and best of all, Cost $$85.00 to clean each inside unit. Recommended to clean once a year. Very very complicated to get to blower wheel to clean. So HVAC company keeps making money! So what you save on b electric the HVAC company gets back double. I don't trust them to even open up this cheap plastic covered piece of junk.
Samsung Computers and Monitors author review by Shawn Bayless
Samsung was founded in Korea in 1938 as an export company. In 1970, it began production on its first television set and now is an industry leader in high-tech electronics and home appliances. Samsung offers a wide range of home and commercial air conditioners and HVAC systems, sold through authorized dealers and installers in various places worldwide.
Unique wall mounting options: Samsung specializes in aesthetically pleasing and technologically-driven design and its air conditioners are no exception. The wall-mount air conditioner has a unique triangular design that improves air flow and efficiency while adding a modern touch.
Technological innovations: Samsung prides itself on being a leader in the consumer and commercial electronics industries so you can count on its products to be the most up-to-date on the market.
Zoning features: Samsung’s air conditioners and HVAC systems allow customers to create different zones within a home or building to ensure that each room stays comfortable.
System air conditioner solutions: Samsung offers large-scale air conditioning solutions for businesses including hotels, offices, restaurants and more. The systems are engineered for efficiency and reliability.
Product warranties: Most of Samsung’s air conditioning units come with a 10-year warranty. Simply register your product on the website at time of purchase.
Samsung Air Conditioners Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- Korea South
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