Samsung Air Conditioners Reviews

I have a Samsung AR split air unit that was installed September 2021, it has not worked properly since being installed. Unit sensors go bad and give error code. Repair is made but, unit will not shut off. Temp reads 84 with temp in room being below 70. For heat temp reads 75 with temp in room above 80... No adjustments can be made. Wi-fi quit working and cannot be connected again. Unit still has 8 years of warranty remaining; However, Samsung is not being cooperative in getting unit either replaced or repaired. Samsung's lack of response give me heartburn and I'm sure my air company is fairing no better. Other reviews on this site seem to be having same problems I'm having, although on older installs. I have several Samsung products, with no problems, however, I will be more cautious in the future and do better research before a purchase.

Recently had an installer remove my conventional HVAC unit & ductwork from a rear office & install the Samsung mini-split Wind-Free 2.0e model AR18BSFCMWKN. After the installer left that day, I noticed the blower wasn't shutting off even after the room was at the set temperature for hours. He came back and the workers were playing around with the settings for hours but it still wouldn't shut off. The installer finally got on the phone with the supply company who proceeded to tell us they no longer shut off, but run 24/7 to circulate air. This is a totally unacceptable design that was never mentioned. The installer agreed to remove it stating he didn't know about this feature either and offered again to remove it.

We had our four separate Samsung heat pumps installed in our home last year. The job was installed by a very professional HVAC company in our area. In all the research I did when looking for my heat pump was the installing contractor was vital to a quality error free system for years regardless of brand. The units we had installed were called "wind free". They are quite attractive compared to the Mitsubishi ones we looked at and it was the only brand that had built in Wifi so you could see all your indoor units on your phone and from there you can do many things to adjust them. Absolutely would recommend them.

I got my Samsung aircon and I was so happy as it was the state of the art aircon with wifi. One year into the installation, it started to have problem. 2 years later it is giving problems daily. 4 years later - cannot say. I tried calling Samsung but they wanted to charge me for even the checking. Then they told me my compressor is not under warranty. For what it is worth, it is an expensive experience. For God sake, please don't buy a Samsung A/C. Hello Daikin aircon, I am now too scare to try any others.

In 2017, bought a Samsung split type inverter to replace my old split type AC due to high electric consumption. After 1 year, it suddenly lost its cooling capacity. I reported this to a Samsung AC representative and sent a technician to check its condition. He fixed it by adding freon. After about a month, same problem occurred. This time, the technician said they have to "reprocess" it. Meaning, it's no longer included in the warranty and I had to pay P6000 ($120) just for them to find where the leak was coming from. I refused to pay. I then looked for another technician to repair it and only paid half the price. The technician discovered the leak came from the coil in the indoor unit. He said the material used for the coil is substandard thus cannot withstand the pressure as freon passes through it. Now, 2021 Samsung split type lost its cooling capacity again. Same problem. Please do not buy this product. It's garbage!

Purchased Air conditioning Unit Dec 2019, installer identified damaged in transit, installed unit and advised to contact Samsung for warranty. 12 months later and Office of Fair Trading involved, Samsung still refuse to honor warranty on unit that was damaged in transit, regardless of photos showing damage to original packaging.

I recently had a new Samsung multi-zone system installed in our home. We got the new FJM with the wifi ready wall mounted units. The system is super quiet, and was really easy to connect and control with the Samsung Smart Things App. The contractor we chose did a great job at explaining what they would be doing, and was competitively priced compared to a couple other contractors. Then installation looks great and the system keeps us super comfortable.

My experience with the piece of garbage I purchased from Samsung has left me with nothing but disdain for Samsung. It is obvious from my item's poor design that Samsung was aware of the failure mode I experienced, but did little to address it. Thus it was inevitable it would fail! It is also obvious that Samsung (and Magic Appliance) only care about profits made from selling their garbage, and not about customer satisfaction, and I will go to my grave having nothing but ill feelings for Samsung and a hope both companies go bankrupt so that other unwary customers don't experience the same!

I bought my Samsung split system inverter aircon in 2016 for my condo unit but I used it not very often until recently, it started playing up. It’s seems like just minor problem because everything works ok when it’s running. The only problem is after it’s been switched off for a couple of hours and tried to start again, the power light will switch on but it won’t start and after 5 to 10 seconds, the light will go back down to the bottom light and start flashing. I tried resetting it from the main power but it never been fixed. There are times that it starts ok. I contacted the Samsung service in Manila and they sent someone to look at it which I’ve been charged for 900 Pesos for doing nothing. He didn’t even checked the unit. I just told him what it’s been doing and he contacted their office because he didn’t even know the error codes of Samsung. Then their office said it’s the indoor unit fan motor has to be changed.

I have a Samsung mini split that is only four years old. Installer made lots of mistakes. The units leaked on inside, Freon leaked 5 times due to improper flaring on outside unit. Circuit board is now non-functional. Installer is Samsung certified but laborers are grabbing at straws. These units are advertised to be quiet. They sound like toy trains running constantly. Oh and best of all, Cost $$85.00 to clean each inside unit. Recommended to clean once a year. Very very complicated to get to blower wheel to clean. So HVAC company keeps making money! So what you save on b electric the HVAC company gets back double. I don't trust them to even open up this cheap plastic covered piece of junk.