Samsung Air Conditioners Reviews

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About Samsung Air Conditioners

Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.

Pros
  • User-friendly smart controls
  • Quiet operation during use
Cons
  • Frequent product malfunctions
  • High repair costs incurred

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Samsung Air Conditioners Reviews

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    How do I know I can trust these reviews about Samsung Computers and Monitors?
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    Page 1 Reviews 0 - 10

    Reviewed Jan. 17, 2025

    The units are loud when on. Some of them have a grinding noise when the fan spins. Others creak as the temperature increases and decreases. The temperature gauge does not work well. My room temp reads “59” and the setting is at 68 but the unit is not turning on. Had to put it at 74 for it to start. Waste of money.

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    Customer ServiceInstallation & Setup

    Reviewed Nov. 21, 2024

    Have a Samsung mini-split system - have for 6 years total - after 2 years the thermostat went bad and had to be replaced; luckily the people that installed it had an extra one and I didn't have to bring this to Samsung. Then 2 years later the compressor blew. Samsung replaced the unit after a 2 month fight with them, and "gave" me an extra unit as a complimentary boost from my dissatisfaction.

    I never installed this unit because I did not trust it to work as expected. Then a year and a half later the thermostat went again. Samsung stated they would not warranty the "replacement" unit from the start, and I reiterated this with my service person "Kenneth **" and he basically told me that Samsung has done enough for me... and asked me what I was expecting to happen. I have never been spoken to like this from a customer service department, let alone someone who was involved with the issues I have had from the start. NEVER buying or recommending a Samsung product again.

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      Installation & SetupCoverageReliability

      Reviewed Nov. 19, 2024

      Updated on 12/02/2024: Total garbage. Avoid the problem. My unit is less that 2 seasons old and was diagnosed with a defective circuit board. Even though it self diagnosed we were charged $425 diagnostic fee. Now it’s been 10 days and it’s 20 degrees out and we are still waiting for the board. We have an lg in another part of the house that's 15 years old and we haven’t had a single issue with it.

      Original Review: Ok so I purchased a Samsung mini split for my daughter’s apartment less than 2 years ago and it basically became useless with a C1-01 error code. I called tech support and because I installed it myself the labor costs aren’t covered. An authorized repair company came out and even though the error code tells you the issue they still charged me a 225 diagnostic fee then an additional 200 for time to diagnose the real problem-Turns out the circuit board is defective and needs to be replaced. Basically Samsung is garbage. Please avoid and go with Mr cool.

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      Coverage

      Reviewed Sept. 11, 2024

      We have 3 different systems, 8 total mini split systems and 6 of the 8 all have blown motor issues and have been unable to get Samsung to cover under warranty. They don't stand behind their products and it sad when companies do this to customers.

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      Customer ServicePrice

      Reviewed July 18, 2024

      We have a Samsung mini split - it has never worked properly and samsung customer service is basically nonexistent. When our installer finally got thru to a tech - after many many calls - it was a major repair and still doesn't run properly. The unit will not shut off EVER even when it reaches temperature. This was not a cheap unit by any means, I know people who purchased a different brand at a much more reasonable price and have had no troubles. Samsung does not back up their products! DO NOT BUY!

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      Customer Service

      Reviewed May 10, 2024

      Worst customer service ever. I have now been without a functioning A/C for over a week. My suggestion don't buy their products. They are absolute clowns. It hasn't even been 6 months since I bought it.

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      Customer Service

      Reviewed May 7, 2024

      One of the worst customer service experience one can think of is by Samsung India. There is an AC service request which is pending for last 40+ days and what is shocking is after escalation and it’s being tracked by Samsung top leaders, it’s not moved an inch which only signifies there is no commitment or any focus on customer. I would strongly say before going for Samsung please consider the service and customer focus.

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      Customer Service

      Reviewed Feb. 16, 2024

      I have had a ductless heat pump (Samsung), it has never worked right, Samsung does not provide customer service, leaves it up to the installer, he has called tech support, still is not working!!! It runs continuously, does not power down when up to temperature, but blows cold air

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      Reviewed Feb. 7, 2024

      Samsung Quantum 2.0 that is 2 years old has pinhole in coil, was told 2 to 4 months for replacement Quantum2.0 heatpump. Now mind you I live in northeast. I would STRONGLY SUGGEST DO NOT BUY ANY SAMSUNG HVAC PRODUCT

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      Customer ServiceInstallation & Setup

      Reviewed Oct. 27, 2023

      I have a Samsung AR split air unit that was installed September 2021, it has not worked properly since being installed. Unit sensors go bad and give error code. Repair is made but, unit will not shut off. Temp reads 84 with temp in room being below 70. For heat temp reads 75 with temp in room above 80... No adjustments can be made. Wi-fi quit working and cannot be connected again. Unit still has 8 years of warranty remaining; However, Samsung is not being cooperative in getting unit either replaced or repaired. Samsung's lack of response give me heartburn and I'm sure my air company is fairing no better. Other reviews on this site seem to be having same problems I'm having, although on older installs. I have several Samsung products, with no problems, however, I will be more cautious in the future and do better research before a purchase.

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      Samsung Computers and Monitors author review by Shawn Bayless

      Samsung was founded in Korea in 1938 as an export company. In 1970, it began production on its first television set and now is an industry leader in high-tech electronics and home appliances. Samsung offers a wide range of home and commercial air conditioners and HVAC systems, sold through authorized dealers and installers in various places worldwide.

      • Unique wall mounting options: Samsung specializes in aesthetically pleasing and technologically-driven design and its air conditioners are no exception. The wall-mount air conditioner has a unique triangular design that improves air flow and efficiency while adding a modern touch.

      • Technological innovations: Samsung prides itself on being a leader in the consumer and commercial electronics industries so you can count on its products to be the most up-to-date on the market.

      • Zoning features: Samsung’s air conditioners and HVAC systems allow customers to create different zones within a home or building to ensure that each room stays comfortable.

      • System air conditioner solutions: Samsung offers large-scale air conditioning solutions for businesses including hotels, offices, restaurants and more. The systems are engineered for efficiency and reliability.

      • Product warranties: Most of Samsung’s air conditioning units come with a 10-year warranty. Simply register your product on the website at time of purchase.

      by Shawn Bayless Heating and Cooling Systems Advisor

      Shawn Bayless is an experienced HVAC mechanical design engineer and project manager with a unique perspective and knowledge of heating and cooling systems. He has worked for some of the top contractors in Oklahoma and is highly skilled in design layouts, project estimation and planning and construction.

      Samsung Air Conditioners Company Information

      Company Name:
      Samsung Computers and Monitors
      Year Founded:
      1938
      Country:
      Korea South
      Website:
      www.samsung.com