One Hour Heating & Air Conditioning Reviews

11/11/2025... After Breakfast... Drained my sink and ran the garbage disposal causing it to overflow the area under the sink. I had some morning appointments and needed some help fast. Called One Hour and they rearranged their schedule and sent Daniel and Shawn out to take care of my issue. Before I knew it, they had me up and running in time to make it to my appointments without a problem or need to reschedule. Great Response and professional service that can't be beat! Special Thanks to Daniel and Shawn!

I recently had a routine check on my heating system by Parvez, from One Hour Heating and Air Conditioning, and I can't rave enough about the experience! From the moment he walked in, he introduced himself and provided a brief overview of his company, immediately setting a positive tone. Parvez thorough inspection of the heating system was impressive—he even drew a diagram to explain how everything works! It was clear he took pride in his job. He patiently answered every question I had, ensuring I felt completely at ease throughout the process.

Excellent service, professional and fast, with a great attitude. Michael is a great asset to your company, I appreciate it so much. Thank you for a fast and courteous repair on budget. Quality and price exceeded expectations.

Chris went over everything with me after performing my service. He was very thorough in his explanation. I would ask for him again. Great professional and customer friendly. I like this company and will continue to use them.

My name is Rosemary Callahan Peacock. Today we had our whole heating and air conditioning replaced. We had Ray, Nate, and Chris come to my house. They were polite, friendly and hard workers. They left my house the way they found it which was incredible! They were so professional and completed the work in no time. I was just so happy with everything they did. They were great guys that I would highly recommend. Thank you so much for your service. ♥️♥️♥️

I have been trying since July to get Brian to straighten out my Watercress Financing account. I was overcharged $500. I spoke to Watercress and all that needs to be done is to send the co. the correct amount. I can’t get Brian on the phone. He claims he doesn’t get my messages which I do not believe. The incompetence is astounding. I have been with One Hour about 10 years and they continue to decline in the service they provide. A true disappointment.

Originally from Omaha, NE. Used One Hour HVAC there and they were a tremendous, professionally ran company. I cannot say the same for the Myrtle Beach franchise. They are far more interested in draining your billfold than providing honest, professional services. Buyer beware!

Technician was nice and understanding but was unable to provide any service help during the diagnostic call. A puncture in the condenser coil was unable to be repaired. Told me I needed to replace the entire unit. Mentioned that it would be unlikely that anyone would be willing to do it or get me taken care of today. I called Hamilton and had a tech in an hour. They were happy and willing to do the repair for a fraction of the cost for a replacement. Really glad I didn't take the first diagnosis.

I called to have my system charged. The person who did the work didn't follow proper charging procedures by using a scale to determine how much was removed and then how much to add. He ended up overcharging my system that caused the compressor to fail within two weeks. When I called back to have my system rechecked, a different guy arrived and then tried charging my system on the high side, which should never be done from both a safety standpoint and to not cause equipment damage. This company I feel deliberately damaged my system because I wouldn't buy what they were selling. Which was a monthly fee service warranty. That I find out now is illegal to do.

One hour is just a deceptive name. Sales people are deceptive - ruthlessly deceptive. Had a ac to be replaced. The second floor was working fine. Convinced me to replace that too, at twice the cost of what I could have done that for. (Which I learned later- my fault.) Now that replaced ac breaks down almost every month. - Only been a few months. If there is any way I could get them to haul their junk out of my house and refund me, I will happily do it. STAY CLEAR OF THIS COMPANY, if you want to keep your peace of mind.