One Hour Heating & Air Conditioning Reviews

I am a woman over 65 and recently scheduled several vendors to provide quotes for replacing the furnace in my ranch home. The furnace was located in a complicated attic space, making it challenging to replace. As a result, I received a wide range of quotes. One Hour was the only vendor comfortable with the job, and they offered a very competitive price for a better system. Their team completed the entire replacement promptly. Additionally, someone from their office called a month later to confirm that my system was working well and that I am satisfied with their product and service. I highly recommend this vendor for their understanding of customer needs and excellent service.

Manuel ** was thorough, transparent, and very careful in his work for us. Not only did he fix the current AC problem, but took steps to go through each detail of what was working on our system and what needed fixing after another company cut corners. We will request Manuel for all future work!

I have had service with other air conditioning companies and none have been more responsive or professional than One Hour Heating and Air. I am really and truly a legitimate customer so please know that these comments are the absolute truth, based on my experience with them. They really do a good job from start to finish. I bought their maintenance plan about 2 years ago which was reasonably priced and very necessary in Florida due to the type of weather we have. Since my initial visit with them, I have remained impressed with their service. They call you when your service is due and work with your schedule to get the job done. Their HVAC guys are all super professional, friendly, polite, knowledgeable, and I can't say enough about that!

Pasco County Tech Scott came one Saturday for 6 month maintenance. He was punctual, professional, and thorough. After which he asked the question if there was anything that needed to be addressed to which I once more complained about hot spots since the thermostat was moved from hallway to living room. He investigated both walking around my home to checking the ductwork in the attic. He agreed the thermostat should return to the hallway. He contacted his boss, conversed with me what needed to be done and got to work. Thank you so very much Scott for going above and beyond to ensure my family's comfort and satisfaction with this company.

Our HVAC went out the day prior to our home inspection. This could have destroyed our sale! One Hour was the 3rd & ONLY company to return our call. Joe showed up with a great attitude (even though it was Easter Sunday). He was very thorough, explained everything and took pride in his work (like people did years ago!). Thankfully, the unit only needs a couple small repairs (he showed us pictures of the parts to replace) & he saved our sale! Thank you One Hour!!!! Glad to know you service the area we are relocating to!!!

I don’t even want to give One Hour a one star rating at this point. Dealing with the office located in Virginia Beach, Virginia. DO NOT USE THIS BUSINESS!! They installed a new system in our home in 2019. The furnace caught fire this week. Inside temperature was 66 degrees. I turned on the heat and bumped up the temp to 70. Less than 40 minutes later, I smelled an electrical burning smell and after checking outlets in the home for an appliance burning, I realized it was possibly the heating system and shut it down immediately. Called our heat maintenance company and they determined the heat furnace was burnt up! After One Hour installed the system, we did not review our yearly contract and found another well known local business to take care of the equipment. Learned the equipment installed by One Hour was still under warranty so called them since they installed the system.

My 1st experience was great, the guy was on time and courteous. He recommended I purchase a new thermostat so I did. Had it installed and the problem came back. When the heat came on and it was 89 on my upper level, I called and another guy came out, "fixed it" and left. A couple hours later it was back up to 89 when I set it at 75. He returned at 11 pm, said he'd done all he could and left. Still incredibly hot the next day I called another company Kron, they fixed it, simple fix that One Hour didn't see. I contacted One Hour to discuss that I'm not paying them for coming out 3x. I've called 5 times, left 5 messages and NO ONE, has called me back. I've cancelled all payments and would never recommend them to anyone. Terrible management.

One Hour does NOT return calls, no matter what promises are made. They charged $18,500 for an 18 to 19 Seer2 Goodman system. We have just realised they installed a 15 to 16 Seer 2 system instead. We attempted to contact them multiple times with no call back. We contacted Goodman directly to confirm the system is in fact a 15 to 16 Seer. I am beyond annoyed that I trusted this company to be honest and provide proper service and instead we have to take legal action.

I was told by the call center that I would receive a free replacement quote for my HVAC (they even have the coupon on their website.) However, after providing the quote, they asked for a $99 fee for the visit. When I refused to pay, the technician, Tom **, added the $99 charge to the replacement quote (see attached image) as an extra cost if I decide to proceed with the replacement. For the past few weeks, they have been sending me bills for the visit.

I scheduled 6 month preventive service for today 9/6/24 between 8-noon. Just called at 12:30 & was told service has been canceled because no one answered my phone to confirm that the tech was on his way. I have been up since 7:30 am in my living room with the phone next to me. No one called me, they lied to me. I have zero recourse & will have to call another company to do the service & I'll have to pay them. I belonged to the "service club" and had paid $20 a month to insure this service for today would be free. Suffice to say I do not recommend ever using this company!