One Hour Heating & Air Conditioning
One Hour Heating & Air Conditioning Reviews
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The person came and looked at 1 system out of 6, said it needed Freon, but it still didn't work. When I asked him to check the others, he said no time, that's not included in 1 visit which was at the end 260$. Very disappointing.
When your a/c is broken in summer, you do what you have to do. The person came and said it needed Freon, but it still didn't work, it was blowing warm air. Come to find out the issue was the switch, so he didn't fix the switch, he disabled the heater to stop the warm air from blowing. He charged for the Freon, then pressured me into signing a one year maintenance contract for my "discount" because the Freon would be $1,000 otherwise. When I balked he said, "Well I'll have to add $300 to your price now" (at first it was $250). He didn't fix the unit, it ran nonstop, so I found another company to install a new unit.
I knew from another review that they would not allow me to cancel the charges, although I did ask when they called to schedule the maintenance. I told them I don't need the maintenance, I have a new unit and she said she would refer me to the business office and they would call me, but they never did and the charges are still on my credit card. The repair man wasn't a good repairman, but he was a good (pushy) sales person. I think they make most of their money from the maintenance agreements. I would recommend that you get to know a local repair person and form a relationship for the future so you don't get stuck with companies like this in an emergency.
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It is my fault that we were grossly overcharged for a new heating and cooling system plus a dehumidifier and vapor barrier in the crawl space. I let myself be "smooth talked" into signing up and paying thousands more than I should have because a neighbor recommended One Hour Heating and Cooling. After many phone calls and two return visits by the installers who informed us that they were not getting paid for these extra necessary trips, we wound up with a system that seems to be working BUT we got NO manufacturer's warranty. The only "warranty" is a piece of paper from the franchise. If they go out of business we are totally stuck.
We got a different story from every person (6 in total) we talked to in this unhappy process, and there is no way of knowing if any one of them was telling us the truth. They all tell you the bare minimum of what sounds like an answer - but the next person tells you something totally different. Live and learn: Learning can be very expensive! Get a few quotes from reputable local contractors - do not deal with these people at all.
They did their Rejuvenation on my AC unit and forgot to clean the drain line. The line got clogged and stopped working. They said they were too busy to come out. Cost me another $300 to fix it by another company. No refund unless I paid an ADDITIONAL fee for them to send someone out to verify. They can't verify because it is now fixed. What a racket!
DO NOT WORK WITH THIS COMPANY. (Short version: After paying $503, my home is hotter than it was before One Hour Heating and Cooling visited my home.) I called on Monday because I had issues cooling my home below 75-76 during the hottest part of the day, but it would cool to 70-71 at night. Highs in Bham, AL have been ~95. While the temperature inside my house was not unbearable, I wanted to have my HVAC unit checked out before the next heatwave hit.
MONDAY: The technician arrived at 2PM. At this time, the temperature inside my home was 75, and the outdoor temp was at its high of 92 (comfortable, but not hitting my sweet spot of 72). By 2:30PM, the technician completed the diagnostic, told me that my unit was low on freon, and quoted $503 to add 3 lbs. He told me that I should be good to go in a few hours but advised that there MIGHT be a leak and it’s possible the freon would continue to leak. He told me if there was a leak, the freon would only last me a few months, and I might back in the same position come Sept/Oct.
Because the temperature in my home was 76 during the hottest part of the day, I decided to go ahead and have the technician add freon for $503. Based on his assessment, the worst outcome would be that my HVAC would be functioning as before come early Fall when outdoor temperatures are cooler. I figured adding freon would get me through the hottest months of the year and into Fall. Because my AC cooled fine at night when the outside temps were cooler, I was OK with this outcome. It would give me time to shop for a company to replace my system.
3-8PM: While the outdoor temps were dropping, the temps inside my home were rising. By 8PM, my thermostat was reading 84-85. MY HOME HAD NEVER EVER BEEN THAT HOT BEFORE – even during the hottest days the week before when Bham was under a heat advisory. THE TEMPERATURE INSIDE MY HOME HAD INCREASED 10 DEGREES AFTER PAYING $503 TO FIX THE PROBLEM. I called customer service that night and explained what was going on. They told me they would send a tech the next day (Tuesday) but couldn’t give me a time window so I had to use PTO again to wait on the tech. Monday night was extremely rough, with inside temps reaching 86 while outdoor temps ranged from 70-76. At one point, it was 15 degrees hotter inside than outside.
TUESDAY. The tech arrived at 11:20AM (same tech as before). At ~12PM, he informed me that the compressor wasn’t running because the capacitor was bad. I asked why he added freon the day before if the problem was a bad capacitor. He told me that the compressor was running fine and the capacitor wasn’t broken the day before. He said it must have “COINCIDENTALLY” failed in 1-2 hrs after he left (I kid you not, he said this was a COINCIDENCE, & he sees it all the time). He changed the capacitor and told me the freon levels were perfect and where they should be. I was annoyed, but hopeful my AC would be fixed. After ~3hrs, the temp inside had dropped to 80-81…which is still 6 degrees HOTTER than before the tech ever came out.
I called customer service again at ~4:45. They told me they could send a new tech the following day, but because they were so busy, they couldn’t give me a time, meaning I’d have to take PTO for a 3rd day to wait for a tech. They also told me it’d be another $89 for them to visit if they discovered a “new issue” with my HVAC. She said if there weren’t any “new issues,” then I wouldn’t be charged the $89. Seeing how my capacitor “COINCIDENTALLY” broke in the 1-2 hr after the tech left, I was obviously not OK with paying another $89. As he said, they see these COINCIDENCES ALL THE TIME, so I have no doubt there’d be another coincidence. After talking to her manager, they agreed to waive the $89 fee. Because I can’t take off from work again tomorrow, I’ll have to wait until Friday for a new tech to come out. As of 9PM on Tuesday, it's 81 degrees (hotter than it was before they ever visited). We’ll see what Friday brings.
AC unit went out. Came out same day and stated it would be 4750.00 to fix it and 7056.00 for new unit. Quote also wasn’t itemized on what each item cost and how much was labor. Got second quote for a comparable unit from another company and they quoted 4000.00 to put in new unit. Obviously they got my business.
The One Hour Air-Conditioning & Heating tech arrived, removed the blower cover inside my house, turned the AC unit on, and just LOOKED at it and said: "Your blower motor is shot and needs replacing". He said the cost would be UPWARDS of $1500 to replace the motor. Then he said that it would probably be better to just REPLACE THE ENTIRE Inside Air Handler... Somewhere between 3 and 5 thousand!! He was pushing this idea and even giving me estimated monthly notes. I thanked him for the diagnose, paid the $100 diagnostic fee, and asked him to leave.
I called the next company and the tech came and opened the blower cover and connected a meter and began testing. Five minutes later he said that the control board is bad. I asked him about the blower motor and he said that it was fine...just the control board needed replacing. He replaced the control board and was pulling out of our driveway 37 minutes after arriving and the TOTAL COST was $620-That included the $85 diagnostic charge! Well, you can guess who we will be bad-mouthing and who we will be praising in the future. Not to mention, they now have a lifelong customer. It MAY have been a fluke but I would suggest AVOIDING One Hour Heat & Air and just pick another company. Their tech, although a very nice guy, OBVIOUSLY had No Clue what he was doing. Heck, even on YouTube they teach you how to TEST with a meter. The One Hour guy just LOOKED at it!!
Updated on 06/30/2022: Spent over $7,000.00 for brand new system. Year and a half later they have not fixed unit. Worst experience in over 50 years in Hampton Roads area. Customer service, workers, salesmen and management absolutely no help.
Original Review: One Hour came to my house in Nov. and charged lots of money for a central heat and cooling system. The guys worked in a thunderstorm putting the system in. The unit never got the house warm, and One hour never helped us, so we bought 2 electric space heaters and wore sweatshirts and blankets. May came and 90 degree temperatures outside. We sit in 80 degree plus heat every night! Company finally sent out a worker who said to change the air filter and we did. No improvement. The company took 2 days, not one hour to send someone out. Receptionist says since Norfolk inspector OK'd install so they will do nothing about it. As bad as the unit performs, our gas and electric bill is 30% higher than our 22 plus old unit was. No further response from the company. Never heard from the salesman. They continue to ignore us while we sweat it out!
Absolutely nothing was wrong with unit. We were just doing the regular required maintenance....UNIT WORKING FINE. Then this guy comes and does something and the fan won't start...mind you this unit is fairly new. So he says he has to replace the capacitor...$15 piece. Charges $129 + $75 "Maintenance Fee "... A total of $204 spent out when we were having a perfectly good morning with no issues... Shame on them for taking advantage like this. Then the lady on the phone ask..."Do you want him to take it off..." Well hell no because we don't have a clue of how to put it on and we need it for the air to work....INFORMATION THEY ARE QUITE AWARE OF. You reap what you sow????
After my comment below, I was contacted by Cody (regional manager), who did a very detailed follow-up on my case. I was able to get a reimbursement of 20% of the initial repair I did last year. He also did contact the technician that did my maintenance service and it was determined that the way the compressor was checked was not the appropriate one. Because of that professional follow-up and a sincere apology on how things were managed, I have increased the rating from 1 to 4 stars.
This is how this company works. They will provide an outstanding first service to you in order to create a good impression. Once you subscribe to their maintenance program, they will do everything possible to have a visit at your place as soon as possible. In my case, Austin came to point out the worn out parts in my system (no actual maintenance nor cleaning was provided). Then the worst happened, “coincidentally” my outdoor unit was declared as failed and compressor stopped working during his maintenance test (it was working perfectly that morning and no issues even during the deep freeze we had), followed by all the options to install a complete new system from 9K to 17K.
This sounded very suspicious and I called my cousin, who is engineer. He was able to fix my compressor in 2 minutes, HE NOTICED THAT WIRING WAS COMPROMISED TO CAUSE IT TO GROUND AND BURN. I can’t describe the frustration and anger I feel towards the unethical and unprofessional behavior of One Hour Air Conditioning and Heating. They should be ashamed to embroider the American flag on their uniform. Sharing this so that no other customer falls on this type of despicable techniques.
One Hour Heating & Air Conditioning author review by Shawn Bayless
Based in Pennsylvania, One Hour Heating and Air Conditioning offers heating and air conditioning installation and repair services throughout Lancaster, York, Daupin, Cumberland, Berks, Chester, Delaware and Montgomery Counties. For repairs, installation and maintenance, One Hour Heating & Air Conditioning offers quick response times, with 24/7 service available. The company provides both an on-time guarantee and a satisfaction guarantee for its services.
On-time guarantee: One Hour Heating & Air Conditioning prides itself on timeliness. You will be given a one-hour window in which the service person will arrive and if they are one minute or more late, the company offers free service to make up for the lateness.
U-WIN endorsed: U-Win is an independent, contractor endorsing agency. One Hour Heating & Air Conditioning is endorsed by U-Win, which means they have passed drug tests and background checks and your satisfaction is guaranteed.
Technicians held to high standards: Technicians are expected to behave professionally; if a consumer complains about technician behavior, the company pays for the service itself.
Technicians held to high standards: Technicians are expected to behave professionally and leave the home in the same condition it was when they arrived. If a consumer complains about technician behavior, the service is free.
Offers in-depth product reviews: Product reviews can help users determine which heating and cooling products and services to order. One Hour Heating & Air Conditioning offers reviews on its website, making it simple for you to choose what you need.
One Hour Heating & Air Conditioning Company Information
- Company Name:
- One Hour Heating & Air Conditioning
- 7120 Samuel Morse Drive
- Postal Code:
- United States
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