One Hour Heating & Air Conditioning

One Hour Heating & Air Conditioning Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating3.0 out of 5
See all 97 reviews

About One Hour Heating & Air Conditioning Reviews

One Hour Heating & Air Conditioning Reviews

ConsumerAffairs has collected 97 reviews and 90 ratings.

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about One Hour Heating & Air Conditioning?
  • 4,312,281 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10

Reviewed Sept. 6, 2023

One Hour and Heating and Conditioning will no longer be servicing our Air condition and Furnace Units. The integrity of this particular location of 240 Clearfield Ave, suite 306B, Virginia Beach, VA 23462, failed customer satisfaction in almost every detail. The first issue was that they canceled our Service Plan (Comfort Club) without notifying us. Our Credit Card was reissued to us in 2022 to due Fraud, and when they could not process the payment, One Hour just shut our services off. The front office said they called us twice leaving no voice message nor email. With spam calls we do not answer unless we know the name. So not leaving a message was not helpful.

On August 30th, We had a drip leak coming from the Smoke Detector in the smaller bedroom. I went up in the attic to discover the bottom of the upstairs A/C unit had 3 inches of water in the pan. We called One hour and at this point they make an appointment for the next day. This is where I found out that our Comfort Care was no longer active and that we had missed 2 years of service.

On Aug 31st midafternoon, ** arrives and access the damage. At this point the ceiling is damp. He states that the Upper pan of A/C unit is not draining due to a clog. He shows me and it light brown rusty sludge. He also states that the return from the A/C to the hall has some water in and recommends being repaired with a patch. He suggested this was our fault for not having the unit services. I told him I need to talk with his manager, and he replied “What for?" I asked him to step out of my house while I call the manager at one hour. After discussion with the Manager at one Hour, we decided to go ahead with the clearing of the drain and patch. We also signed back up for the Comfort Care.

While ** was repairing the Return from the Furnace, 4-5 gallons of water dumped from the attic through ceiling dry wall to bedroom below. I told him through the ceiling what had happened and did not immediately respond. Then I go to where he is in attic, and then he came down and saw the damage. Part of the dry wall was hanging down. I pulled it down to prevent more damage to the bed. Apparently, he put in his notes that this hole was there prior to him coming over. Hence the integrity problem here. This was all done at approximately 1100pm.

I notified One Hour Monday and they said they would send a representative to the house (**). **looked at the hole and saw the return patch that was made. **told me that he was the guy that the company use to do Dry Wall repairs and likely could complete the next day. He then proceeded to the attic and stated that the patch performed prior was not correct and also place a PVC valve on the valve of the drain line to help get more air in it.

Everything seemed like we were going to get the situation fixed at the lowest level until someone from one hour called. After that ** demeanor changed. He then started taking questions personally. We were suppose to receive a phone call from **. Never Happened. I cancelled my appointment and called and let one hour know that we will pursue this repair and service another way. Also to cancel our Service Plan. They immediately responded with I sign a contract. The One Hour Guarantees is not what I experienced.

Thanks for your vote! Report

Reviewed July 15, 2023

They came out three (3) times over the course of 10 weeks. Added Freon first time and replaced a capacitor....$600.00!! Second time...Cleane condenser...$550.00!!! Third time...Spent all afternoon... Added Freon...600.00!!! At no time did either of the three (3) techs mention going up in attic to check for leak!!! Went up myself with Freon sniffer from my work. Coil has leak...No longer available. Hired another company to replace system...$6900. Tried to cancel service program of $34.00 monthly. Was told would cost more to cancel than to continue to pay for rest of year!!! This company is money-grubbing!!! Avoid at all cost!!!!

Thanks for your vote! Report

Not sure how to choose?

Get buying tips about Heating and Cooling Systems delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thanks for subscribing.

    You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    profile pic of the author
    Ingrid increased rating by 4 stars.
    After a positive interaction with One Hour Heating & Air Conditioning, Ingrid increased their star rating on July 18, 2023.

    Updated review: July 18, 2023

    Steve was thorough on the Annual Maintenance/Tune-up and I am very pleased with the results performed on my 3 year old Goodman Air Conditioner. He even cleaned off the many leaves trapped to the grill, reset my thermostat and checked my ceiling air filters which were recently replaced and they look fine.

    Original Review: July 7, 2023

    Very disappointed and now I am livid. Yesterday, technician Daryl came to do an annual tune-up of my A/C that One Hour installed new 3 years ago. This technician was by my A/C for a short time and then went to my front yard water tap for what reason I do not know. He ended up knocking on my door with part in hand and said I need a new capacitor. He said feel it, it is hot but no it was warm because we are in 3-digit temps. The part still looked brand new and I ended up taking the existing part back from him. He probably did something to the part with my water to have a different reading.

    This morning, I could not put the hose back on to water my tree which is dying, I am livid. He was not at my A/C unit very long. I know the last 2 technicians did a real tune-up for the length of time they spent and they never used my water in front. Daryl said my unit will stop working if I do not replace the capacitor and had no choice due to the 3-digit temps. With a $59.00 coupon I presented he still charged me $173.00. The part on Amazon is $27.10. In addition, he just looked up at my ceiling and said yes it looks like the filters are in properly where previously, the other technicians opened the grill to check. I was pleased with this company until now. The company was affiliated with Ben Franklin Plumbing in which I was also taken advantage of by one of their technicians. Not all technicians are bad people but there are some rotten apples in every basket.

    Thanks for your vote! Report

    Reviewed March 12, 2023

    The person came and looked at 1 system out of 6, said it needed Freon, but it still didn't work. When I asked him to check the others, he said no time, that's not included in 1 visit which was at the end 260$. Very disappointing.

    Thanks for your vote! Report

    Reviewed Dec. 12, 2022

    When your a/c is broken in summer, you do what you have to do. The person came and said it needed Freon, but it still didn't work, it was blowing warm air. Come to find out the issue was the switch, so he didn't fix the switch, he disabled the heater to stop the warm air from blowing. He charged for the Freon, then pressured me into signing a one year maintenance contract for my "discount" because the Freon would be $1,000 otherwise. When I balked he said, "Well I'll have to add $300 to your price now" (at first it was $250). He didn't fix the unit, it ran nonstop, so I found another company to install a new unit.

    I knew from another review that they would not allow me to cancel the charges, although I did ask when they called to schedule the maintenance. I told them I don't need the maintenance, I have a new unit and she said she would refer me to the business office and they would call me, but they never did and the charges are still on my credit card. The repair man wasn't a good repairman, but he was a good (pushy) sales person. I think they make most of their money from the maintenance agreements. I would recommend that you get to know a local repair person and form a relationship for the future so you don't get stuck with companies like this in an emergency.

    Thanks for your vote! Report

    Reviewed Nov. 2, 2022

    It is my fault that we were grossly overcharged for a new heating and cooling system plus a dehumidifier and vapor barrier in the crawl space. I let myself be "smooth talked" into signing up and paying thousands more than I should have because a neighbor recommended One Hour Heating and Cooling. After many phone calls and two return visits by the installers who informed us that they were not getting paid for these extra necessary trips, we wound up with a system that seems to be working BUT we got NO manufacturer's warranty. The only "warranty" is a piece of paper from the franchise. If they go out of business we are totally stuck.

    We got a different story from every person (6 in total) we talked to in this unhappy process, and there is no way of knowing if any one of them was telling us the truth. They all tell you the bare minimum of what sounds like an answer - but the next person tells you something totally different. Live and learn: Learning can be very expensive! Get a few quotes from reputable local contractors - do not deal with these people at all.

    Thanks for your vote! Report

    Reviewed July 26, 2022

    They did their Rejuvenation on my AC unit and forgot to clean the drain line. The line got clogged and stopped working. They said they were too busy to come out. Cost me another $300 to fix it by another company. No refund unless I paid an ADDITIONAL fee for them to send someone out to verify. They can't verify because it is now fixed. What a racket!

    Thanks for your vote! Report

    Reviewed June 22, 2022

    DO NOT WORK WITH THIS COMPANY. (Short version: After paying $503, my home is hotter than it was before One Hour Heating and Cooling visited my home.) I called on Monday because I had issues cooling my home below 75-76 during the hottest part of the day, but it would cool to 70-71 at night. Highs in Bham, AL have been ~95. While the temperature inside my house was not unbearable, I wanted to have my HVAC unit checked out before the next heatwave hit.

    MONDAY: The technician arrived at 2PM. At this time, the temperature inside my home was 75, and the outdoor temp was at its high of 92 (comfortable, but not hitting my sweet spot of 72). By 2:30PM, the technician completed the diagnostic, told me that my unit was low on freon, and quoted $503 to add 3 lbs. He told me that I should be good to go in a few hours but advised that there MIGHT be a leak and it’s possible the freon would continue to leak. He told me if there was a leak, the freon would only last me a few months, and I might back in the same position come Sept/Oct.

    Because the temperature in my home was 76 during the hottest part of the day, I decided to go ahead and have the technician add freon for $503. Based on his assessment, the worst outcome would be that my HVAC would be functioning as before come early Fall when outdoor temperatures are cooler. I figured adding freon would get me through the hottest months of the year and into Fall. Because my AC cooled fine at night when the outside temps were cooler, I was OK with this outcome. It would give me time to shop for a company to replace my system.

    3-8PM: While the outdoor temps were dropping, the temps inside my home were rising. By 8PM, my thermostat was reading 84-85. MY HOME HAD NEVER EVER BEEN THAT HOT BEFORE – even during the hottest days the week before when Bham was under a heat advisory. THE TEMPERATURE INSIDE MY HOME HAD INCREASED 10 DEGREES AFTER PAYING $503 TO FIX THE PROBLEM. I called customer service that night and explained what was going on. They told me they would send a tech the next day (Tuesday) but couldn’t give me a time window so I had to use PTO again to wait on the tech. Monday night was extremely rough, with inside temps reaching 86 while outdoor temps ranged from 70-76. At one point, it was 15 degrees hotter inside than outside.

    TUESDAY. The tech arrived at 11:20AM (same tech as before). At ~12PM, he informed me that the compressor wasn’t running because the capacitor was bad. I asked why he added freon the day before if the problem was a bad capacitor. He told me that the compressor was running fine and the capacitor wasn’t broken the day before. He said it must have “COINCIDENTALLY” failed in 1-2 hrs after he left (I kid you not, he said this was a COINCIDENCE, & he sees it all the time). He changed the capacitor and told me the freon levels were perfect and where they should be. I was annoyed, but hopeful my AC would be fixed. After ~3hrs, the temp inside had dropped to 80-81…which is still 6 degrees HOTTER than before the tech ever came out.

    I called customer service again at ~4:45. They told me they could send a new tech the following day, but because they were so busy, they couldn’t give me a time, meaning I’d have to take PTO for a 3rd day to wait for a tech. They also told me it’d be another $89 for them to visit if they discovered a “new issue” with my HVAC. She said if there weren’t any “new issues,” then I wouldn’t be charged the $89. Seeing how my capacitor “COINCIDENTALLY” broke in the 1-2 hr after the tech left, I was obviously not OK with paying another $89. As he said, they see these COINCIDENCES ALL THE TIME, so I have no doubt there’d be another coincidence. After talking to her manager, they agreed to waive the $89 fee. Because I can’t take off from work again tomorrow, I’ll have to wait until Friday for a new tech to come out. As of 9PM on Tuesday, it's 81 degrees (hotter than it was before they ever visited). We’ll see what Friday brings.

    Thanks for your vote! Report

    Reviewed June 17, 2022

    AC unit went out. Came out same day and stated it would be 4750.00 to fix it and 7056.00 for new unit. Quote also wasn’t itemized on what each item cost and how much was labor. Got second quote for a comparable unit from another company and they quoted 4000.00 to put in new unit. Obviously they got my business.

    Thanks for your vote! Report

    Reviewed Feb. 5, 2022

    The One Hour Air-Conditioning & Heating tech arrived, removed the blower cover inside my house, turned the AC unit on, and just LOOKED at it and said: "Your blower motor is shot and needs replacing". He said the cost would be UPWARDS of $1500 to replace the motor. Then he said that it would probably be better to just REPLACE THE ENTIRE Inside Air Handler... Somewhere between 3 and 5 thousand!! He was pushing this idea and even giving me estimated monthly notes. I thanked him for the diagnose, paid the $100 diagnostic fee, and asked him to leave.

    I called the next company and the tech came and opened the blower cover and connected a meter and began testing. Five minutes later he said that the control board is bad. I asked him about the blower motor and he said that it was fine...just the control board needed replacing. He replaced the control board and was pulling out of our driveway 37 minutes after arriving and the TOTAL COST was $620-That included the $85 diagnostic charge! Well, you can guess who we will be bad-mouthing and who we will be praising in the future. Not to mention, they now have a lifelong customer. It MAY have been a fluke but I would suggest AVOIDING One Hour Heat & Air and just pick another company. Their tech, although a very nice guy, OBVIOUSLY had No Clue what he was doing. Heck, even on YouTube they teach you how to TEST with a meter. The One Hour guy just LOOKED at it!!

    Thanks for your vote! Report
    Loading more reviews...

    One Hour Heating & Air Conditioning author review by Shawn Bayless

    Based in Pennsylvania, One Hour Heating and Air Conditioning offers heating and air conditioning installation and repair services throughout Lancaster, York, Daupin, Cumberland, Berks, Chester, Delaware and Montgomery Counties. For repairs, installation and maintenance, One Hour Heating & Air Conditioning offers quick response times, with 24/7 service available. The company provides both an on-time guarantee and a satisfaction guarantee for its services.

    • On-time guarantee: One Hour Heating & Air Conditioning prides itself on timeliness. You will be given a one-hour window in which the service person will arrive and if they are one minute or more late, the company offers free service to make up for the lateness.

    • U-WIN endorsed: U-Win is an independent, contractor endorsing agency. One Hour Heating & Air Conditioning is endorsed by U-Win, which means they have passed drug tests and background checks and your satisfaction is guaranteed.

    • Technicians held to high standards: Technicians are expected to behave professionally; if a consumer complains about technician behavior, the company pays for the service itself.

    • Technicians held to high standards: Technicians are expected to behave professionally and leave the home in the same condition it was when they arrived. If a consumer complains about technician behavior, the service is free.

    • Offers in-depth product reviews: Product reviews can help users determine which heating and cooling products and services to order. One Hour Heating & Air Conditioning offers reviews on its website, making it simple for you to choose what you need.

    by Shawn Bayless Heating and Cooling Systems Advisor

    Shawn Bayless is an experienced HVAC mechanical design engineer and project manager with a unique perspective and knowledge of heating and cooling systems. He has worked for some of the top contractors in Oklahoma and is highly skilled in design layouts, project estimation and planning and construction.

    One Hour Heating & Air Conditioning Company Information

    Company Name:
    One Hour Heating & Air Conditioning
    7120 Samuel Morse Drive
    Postal Code:
    United States