One Hour Heating & Air Conditioning Reviews

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About One Hour Heating & Air Conditioning

Pros
  • Prompt service response
Cons
  • High costs for repairs

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One Hour Heating & Air Conditioning Reviews

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    How do I know I can trust these reviews about One Hour Heating & Air Conditioning?
    • 4,648,295 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Punctuality & SpeedStaff

    Reviewed Dec. 27, 2024

    My name is Rosemary Callahan Peacock. Today we had our whole heating and air conditioning replaced. We had Ray, Nate, and Chris come to my house. They were polite, friendly and hard workers. They left my house the way they found it which was incredible! They were so professional and completed the work in no time. I was just so happy with everything they did. They were great guys that I would highly recommend. Thank you so much for your service. ♥️♥️♥️

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 10, 2024

    I am a woman over 65 and recently scheduled several vendors to provide quotes for replacing the furnace in my ranch home. The furnace was located in a complicated attic space, making it challenging to replace. As a result, I received a wide range of quotes. One Hour was the only vendor comfortable with the job, and they offered a very competitive price for a better system. Their team completed the entire replacement promptly. Additionally, someone from their office called a month later to confirm that my system was working well and that I am satisfied with their product and service. I highly recommend this vendor for their understanding of customer needs and excellent service.

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      Staff

      Reviewed July 2, 2024

      Manuel ** was thorough, transparent, and very careful in his work for us. Not only did he fix the current AC problem, but took steps to go through each detail of what was working on our system and what needed fixing after another company cut corners. We will request Manuel for all future work!

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      Customer ServiceStaff

      Reviewed June 8, 2024

      I have had service with other air conditioning companies and none have been more responsive or professional than One Hour Heating and Air. I am really and truly a legitimate customer so please know that these comments are the absolute truth, based on my experience with them. They really do a good job from start to finish. I bought their maintenance plan about 2 years ago which was reasonably priced and very necessary in Florida due to the type of weather we have. Since my initial visit with them, I have remained impressed with their service. They call you when your service is due and work with your schedule to get the job done. Their HVAC guys are all super professional, friendly, polite, knowledgeable, and I can't say enough about that!

      Last night I had an emergency AC event where my unit just abruptly stopped working. I called their emergency number because they actually have someone ON CALL! I can't even get that kind of service from my dentist's office! When John arrived at my home he diagnosed the problem in literally seconds, got to work, and was in and out so quickly I only had time to watch a tiny bit of my Netflix show! Plus the fact that he explained what the problem was and advised me about scheduling my next maintenance shows shows caring and respect. They do not GOUGE you, either, and do QUALITY work! They are truly a gift to the South Florida area! Put them to the test and see for yourself...you will say, "Oh, that lady was right! They ARE the BEST!" Thank you John!....and thank you One Hour Heating and Air!

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      Punctuality & SpeedStaff

      Reviewed May 3, 2024

      Pasco County Tech Scott came one Saturday for 6 month maintenance. He was punctual, professional, and thorough. After which he asked the question if there was anything that needed to be addressed to which I once more complained about hot spots since the thermostat was moved from hallway to living room. He investigated both walking around my home to checking the ductwork in the attic. He agreed the thermostat should return to the hallway. He contacted his boss, conversed with me what needed to be done and got to work. Thank you so very much Scott for going above and beyond to ensure my family's comfort and satisfaction with this company.

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      Customer ServiceInstallation & Setup

      Reviewed April 10, 2025

      They installed a furnace in the fall. In mid winter my wife was getting sore throats and I was getting nose bleeds so I thought maybe the humidifier was not working. I checked it out and it wasn't, so I thought the solenoid was probably bad since they surely had checked that the humidifier was working again after they installed the furnace. I replaced the solenoid, but that didn't fix it so I called them and they sent a person. He said that the humidifier was hooked up properly and said I should replace the humidifier for $600. That didn't sound right to me so I declined.

      I got the manual out and started checking things. I found one wire from the humidifier was connected to the humidifier neutral and the other to a common. Which means the humidifier was hooked up incorrectly to the furnace and was not getting power at all. I called them and sent pictures and they said a guy would be over to correct the problem. The guy did didn't show up. After that they didn't answer my phone calls or texts. I have to get another company to fix it. Thomas

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      Staff

      Reviewed Feb. 6, 2025

      Chris went over everything with me after performing my service. He was very thorough in his explanation. I would ask for him again. Great professional and customer friendly. I like this company and will continue to use them.

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      Reviewed Feb. 3, 2025

      They said I needed the ducts throughout my house cleaned, while another company said I absolutely did not need that and would not need that for another 2-3 years. When the technicians arrived I showed them the pictures and they agreed the ducts did not need cleaning. I really just wanted my dryer vent cleaned out. They agreed to the "side job" and cleaned the vent behind my dryer for $500. I didn't know that I could have paid any other company just a little more and gotten a real dryer vent cleaning (where they go up in the attic, and prove their work with pictures). I was totally ripped off. The work I paid $500 for could have been done in 20 minutes by anyone in my family, just using a broom handle and some long kitchen tongs.

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      Installation & Setup

      Reviewed Jan. 28, 2025

      One Hour did not register the HVAC parts which would have had a 10 year warranty. Now it’s only 5 years so we are out $1200 due to their neglect. Although installation was good we view this as part of the total package that they should have completed.

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      Installation & SetupStaff

      Reviewed Oct. 24, 2024

      I don’t even want to give One Hour a one star rating at this point. Dealing with the office located in Virginia Beach, Virginia. DO NOT USE THIS BUSINESS!! They installed a new system in our home in 2019. The furnace caught fire this week. Inside temperature was 66 degrees. I turned on the heat and bumped up the temp to 70. Less than 40 minutes later, I smelled an electrical burning smell and after checking outlets in the home for an appliance burning, I realized it was possibly the heating system and shut it down immediately. Called our heat maintenance company and they determined the heat furnace was burnt up! After One Hour installed the system, we did not review our yearly contract and found another well known local business to take care of the equipment. Learned the equipment installed by One Hour was still under warranty so called them since they installed the system.

      Two technicians came out independently to make an assessment and both came up with the same issue. I felt pressured to make a decision but decided to stay away from them in the end. Incompetent team of technicians who it seems installed the system incorrectly and rigged up the system five years ago. The heat pump was our primary source for heat with gas when the temps dip below 30 or 32. We’ve been heating with gas all this time. What??!! It was not installed correctly and was never performing as it should have. We have a new furnace this afternoon and are pleased with the work done by Art Newsome, Inc. We will NEVER recommend One Hour to anyone. I told the young lady I spoke with that I would put bad reviews out so that someone won’t be scammed the way we were.

      I was told that the fire may have started because I moved the thermostat setting from 66 to 70. You only move up in 2 degree increments. That is bull!! When the original equipment was installed, a local city inspector came to check the workmanship and it was sloppy. Instructions were left several times for the same issue. He would ask me what time One Hour was coming to the home to work. He would show up 30 minutes before that to look and after the work was completed, the inspector would check behind again. It was totally ridiculous! He could not believe the incompetence which is why we found another business to maintain the equipment.

      We had absolutely no faith that any of the service people knew what they were doing. Instead of making things right, the young lady told me it was my right to feel the way I do even after I told her I would definitely bad mouth the business. I’m not difficult to work with but this has been one horrible experience. Stay away from One Hour!!!! Even with the safety features on our furnace I don’t know if our home could have burned down, and I am very grateful it did not. Also had to pay for these assessments.

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      One Hour Heating & Air Conditioning author review by Shawn Bayless

      Based in Pennsylvania, One Hour Heating and Air Conditioning offers heating and air conditioning installation and repair services throughout Lancaster, York, Daupin, Cumberland, Berks, Chester, Delaware and Montgomery Counties. For repairs, installation and maintenance, One Hour Heating & Air Conditioning offers quick response times, with 24/7 service available. The company provides both an on-time guarantee and a satisfaction guarantee for its services.

      • On-time guarantee: One Hour Heating & Air Conditioning prides itself on timeliness. You will be given a one-hour window in which the service person will arrive and if they are one minute or more late, the company offers free service to make up for the lateness.

      • U-WIN endorsed: U-Win is an independent, contractor endorsing agency. One Hour Heating & Air Conditioning is endorsed by U-Win, which means they have passed drug tests and background checks and your satisfaction is guaranteed.

      • Technicians held to high standards: Technicians are expected to behave professionally; if a consumer complains about technician behavior, the company pays for the service itself.

      • Technicians held to high standards: Technicians are expected to behave professionally and leave the home in the same condition it was when they arrived. If a consumer complains about technician behavior, the service is free.

      • Offers in-depth product reviews: Product reviews can help users determine which heating and cooling products and services to order. One Hour Heating & Air Conditioning offers reviews on its website, making it simple for you to choose what you need.

      by Shawn Bayless Heating and Cooling Systems Advisor

      Shawn Bayless is an experienced HVAC mechanical design engineer and project manager with a unique perspective and knowledge of heating and cooling systems. He has worked for some of the top contractors in Oklahoma and is highly skilled in design layouts, project estimation and planning and construction.

      One Hour Heating & Air Conditioning Company Information

      Company Name:
      One Hour Heating & Air Conditioning
      Address:
      7120 Samuel Morse Drive
      City:
      Columbia
      State/Province:
      MD
      Postal Code:
      21046
      Country:
      United States
      Website:
      www.onehourheatandair.com