One Hour Heating & Air Conditioning Reviews

My name is Rosemary Callahan Peacock. Today we had our whole heating and air conditioning replaced. We had Ray, Nate, and Chris come to my house. They were polite, friendly and hard workers. They left my house the way they found it which was incredible! They were so professional and completed the work in no time. I was just so happy with everything they did. They were great guys that I would highly recommend. Thank you so much for your service. ♥️♥️♥️

I am a woman over 65 and recently scheduled several vendors to provide quotes for replacing the furnace in my ranch home. The furnace was located in a complicated attic space, making it challenging to replace. As a result, I received a wide range of quotes. One Hour was the only vendor comfortable with the job, and they offered a very competitive price for a better system. Their team completed the entire replacement promptly. Additionally, someone from their office called a month later to confirm that my system was working well and that I am satisfied with their product and service. I highly recommend this vendor for their understanding of customer needs and excellent service.

Manuel ** was thorough, transparent, and very careful in his work for us. Not only did he fix the current AC problem, but took steps to go through each detail of what was working on our system and what needed fixing after another company cut corners. We will request Manuel for all future work!

I have had service with other air conditioning companies and none have been more responsive or professional than One Hour Heating and Air. I am really and truly a legitimate customer so please know that these comments are the absolute truth, based on my experience with them. They really do a good job from start to finish. I bought their maintenance plan about 2 years ago which was reasonably priced and very necessary in Florida due to the type of weather we have. Since my initial visit with them, I have remained impressed with their service. They call you when your service is due and work with your schedule to get the job done. Their HVAC guys are all super professional, friendly, polite, knowledgeable, and I can't say enough about that!

Pasco County Tech Scott came one Saturday for 6 month maintenance. He was punctual, professional, and thorough. After which he asked the question if there was anything that needed to be addressed to which I once more complained about hot spots since the thermostat was moved from hallway to living room. He investigated both walking around my home to checking the ductwork in the attic. He agreed the thermostat should return to the hallway. He contacted his boss, conversed with me what needed to be done and got to work. Thank you so very much Scott for going above and beyond to ensure my family's comfort and satisfaction with this company.

They installed a furnace in the fall. In mid winter my wife was getting sore throats and I was getting nose bleeds so I thought maybe the humidifier was not working. I checked it out and it wasn't, so I thought the solenoid was probably bad since they surely had checked that the humidifier was working again after they installed the furnace. I replaced the solenoid, but that didn't fix it so I called them and they sent a person. He said that the humidifier was hooked up properly and said I should replace the humidifier for $600. That didn't sound right to me so I declined.

Chris went over everything with me after performing my service. He was very thorough in his explanation. I would ask for him again. Great professional and customer friendly. I like this company and will continue to use them.

They said I needed the ducts throughout my house cleaned, while another company said I absolutely did not need that and would not need that for another 2-3 years. When the technicians arrived I showed them the pictures and they agreed the ducts did not need cleaning. I really just wanted my dryer vent cleaned out. They agreed to the "side job" and cleaned the vent behind my dryer for $500. I didn't know that I could have paid any other company just a little more and gotten a real dryer vent cleaning (where they go up in the attic, and prove their work with pictures). I was totally ripped off. The work I paid $500 for could have been done in 20 minutes by anyone in my family, just using a broom handle and some long kitchen tongs.

One Hour did not register the HVAC parts which would have had a 10 year warranty. Now it’s only 5 years so we are out $1200 due to their neglect. Although installation was good we view this as part of the total package that they should have completed.

I don’t even want to give One Hour a one star rating at this point. Dealing with the office located in Virginia Beach, Virginia. DO NOT USE THIS BUSINESS!! They installed a new system in our home in 2019. The furnace caught fire this week. Inside temperature was 66 degrees. I turned on the heat and bumped up the temp to 70. Less than 40 minutes later, I smelled an electrical burning smell and after checking outlets in the home for an appliance burning, I realized it was possibly the heating system and shut it down immediately. Called our heat maintenance company and they determined the heat furnace was burnt up! After One Hour installed the system, we did not review our yearly contract and found another well known local business to take care of the equipment. Learned the equipment installed by One Hour was still under warranty so called them since they installed the system.