Samsung Air Conditioners Reviews

Recently had an installer remove my conventional HVAC unit & ductwork from a rear office & install the Samsung mini-split Wind-Free 2.0e model AR18BSFCMWKN. After the installer left that day, I noticed the blower wasn't shutting off even after the room was at the set temperature for hours. He came back and the workers were playing around with the settings for hours but it still wouldn't shut off. The installer finally got on the phone with the supply company who proceeded to tell us they no longer shut off, but run 24/7 to circulate air. This is a totally unacceptable design that was never mentioned. The installer agreed to remove it stating he didn't know about this feature either and offered again to remove it.

We had our four separate Samsung heat pumps installed in our home last year. The job was installed by a very professional HVAC company in our area. In all the research I did when looking for my heat pump was the installing contractor was vital to a quality error free system for years regardless of brand. The units we had installed were called "wind free". They are quite attractive compared to the Mitsubishi ones we looked at and it was the only brand that had built in Wifi so you could see all your indoor units on your phone and from there you can do many things to adjust them. Absolutely would recommend them.

I got my Samsung aircon and I was so happy as it was the state of the art aircon with wifi. One year into the installation, it started to have problem. 2 years later it is giving problems daily. 4 years later - cannot say. I tried calling Samsung but they wanted to charge me for even the checking. Then they told me my compressor is not under warranty. For what it is worth, it is an expensive experience. For God sake, please don't buy a Samsung A/C. Hello Daikin aircon, I am now too scare to try any others.

In 2017, bought a Samsung split type inverter to replace my old split type AC due to high electric consumption. After 1 year, it suddenly lost its cooling capacity. I reported this to a Samsung AC representative and sent a technician to check its condition. He fixed it by adding freon. After about a month, same problem occurred. This time, the technician said they have to "reprocess" it. Meaning, it's no longer included in the warranty and I had to pay P6000 ($120) just for them to find where the leak was coming from. I refused to pay. I then looked for another technician to repair it and only paid half the price. The technician discovered the leak came from the coil in the indoor unit. He said the material used for the coil is substandard thus cannot withstand the pressure as freon passes through it. Now, 2021 Samsung split type lost its cooling capacity again. Same problem. Please do not buy this product. It's garbage!

Purchased Air conditioning Unit Dec 2019, installer identified damaged in transit, installed unit and advised to contact Samsung for warranty. 12 months later and Office of Fair Trading involved, Samsung still refuse to honor warranty on unit that was damaged in transit, regardless of photos showing damage to original packaging.

I recently had a new Samsung multi-zone system installed in our home. We got the new FJM with the wifi ready wall mounted units. The system is super quiet, and was really easy to connect and control with the Samsung Smart Things App. The contractor we chose did a great job at explaining what they would be doing, and was competitively priced compared to a couple other contractors. Then installation looks great and the system keeps us super comfortable.

My experience with the piece of garbage I purchased from Samsung has left me with nothing but disdain for Samsung. It is obvious from my item's poor design that Samsung was aware of the failure mode I experienced, but did little to address it. Thus it was inevitable it would fail! It is also obvious that Samsung (and Magic Appliance) only care about profits made from selling their garbage, and not about customer satisfaction, and I will go to my grave having nothing but ill feelings for Samsung and a hope both companies go bankrupt so that other unwary customers don't experience the same!

I bought my Samsung split system inverter aircon in 2016 for my condo unit but I used it not very often until recently, it started playing up. It’s seems like just minor problem because everything works ok when it’s running. The only problem is after it’s been switched off for a couple of hours and tried to start again, the power light will switch on but it won’t start and after 5 to 10 seconds, the light will go back down to the bottom light and start flashing. I tried resetting it from the main power but it never been fixed. There are times that it starts ok. I contacted the Samsung service in Manila and they sent someone to look at it which I’ve been charged for 900 Pesos for doing nothing. He didn’t even checked the unit. I just told him what it’s been doing and he contacted their office because he didn’t even know the error codes of Samsung. Then their office said it’s the indoor unit fan motor has to be changed.

I have a Samsung mini split that is only four years old. Installer made lots of mistakes. The units leaked on inside, Freon leaked 5 times due to improper flaring on outside unit. Circuit board is now non-functional. Installer is Samsung certified but laborers are grabbing at straws. These units are advertised to be quiet. They sound like toy trains running constantly. Oh and best of all, Cost $$85.00 to clean each inside unit. Recommended to clean once a year. Very very complicated to get to blower wheel to clean. So HVAC company keeps making money! So what you save on b electric the HVAC company gets back double. I don't trust them to even open up this cheap plastic covered piece of junk.

I bought Samsung 3hp air condition 4 years ago. Every summer I have to recharge the gas. This summer it started to stop working the compressor every 5 min. I called the customer service with no help. They made 2 visits without fixing & they claim that the area is bigger than the capacity & did not give me any report. It supposed to be 24000btu/hr & my location need 21000btu/hr. Their catalogue does not mention anything regards the btu or ton or any recommendation about the area. The advice: Do not buy Samsung air condition.

We purchased our Samsung mini split air conditioner not even 3 years ago. The first summer it was in they had to replace the communication wire so the inside unit would work. The second summer it had a leaky valve so they had to recharge it and we haven't even started our third summer and the fan motor inside the head needed to be replaced. They ordered the new motor and installed it, now both circuit boards are fried. Samsung is not willing to stand behind the product and said it isn't their product, was made by someone else, even though their name is on it and passed the buck onto a third party. Said we need to schedule an onsite visit for the unit to be looked at. Samsung informed us this would take 2-3 weeks to be arranged. Considering all the issues we have had since day 1, this is not very acceptable customer service. I would not recommend this or any other Samsung items to people based on this interaction with them!

I purchased Samsung AC one month back and after that it's not cooling effectively so I am not satisfied with product. As it sleep timer not working since starting and shopkeeper doesn't respond to my problem..

Purchased 1.5hp split inverter aircon from Emcor Davao City May 5 2018. Unit worked fine for about 5-6 months then started short cycling. Mystic Electronics Service Center Davao was contacted by customer service to be assumed warranty repair provider. Person came out said Lindsey too short so had to pay P6000 To have that fixed. Unit continued to short cycle. Came out again said outdoor motherboard AND compressor overload were both bad...then outdoor blower motor was bad. They replaced all of those items. I have years of AC experience and told the "KID" that is not the problem. He leaves unit still short cycling so I finally called Manila again and told them MY diagnosis.

We bought the Samsung Inverter Split type aircon 3 months ago because me and my wife were expecting a baby at that time. Since day one, the unit is not cooling properly. It's like it's always in fan mode even though it is set at "cool" mode. We called a technician last month and they checked the condenser and unit altogether but after a day, same problem occurred. The temperature here in the Philippines is very hot and we are anxious on this coming summer. We don't want our baby continue to suffer from this heat like what is happening at this very moment and I would like Samsung to fix this as soon as possible.

The unit is one year old. It is at a vacation home in the North Carolina mountains 7 hours away from my home. The unit has had connection problems since day one. I have spent countless hours on the phone with factory techs and nothing helps. The unit is 10 feet up on a wall and 20 feet across a room with no obstructions from router. I have other wifi enabled products in different rooms and different levels of the house that never have a problem. VERY DISAPPOINTED. HUGE WASTE of money if you are going to be dependent on wifi operation. I have steered many customers away from all Samsung products and will continue to do so.

I am a builder of energy efficient homes in coastal NC. I put in a 3 ton Samsung unit with three mini air handlers. The system was installed in late 2013. We have had constant breakdowns requiring circuit boards, thermistors, Freon leaks, power problems, etc. I am now looking at $1200 to replace an evaporator coil. Have decided to eat the whole thing and replace everything with Mitsubishi equipment.

Had bought a Samsung 1.5ton AC in the month of May, 2018. Within six months of usage, there has been gas leakage issues, fan/capacitator has been replaced and now the motherboard is being replaced. Above all each of these replacements takes 3-5 working days. Request immediate refund.

This product is complete garbage, I wish it wasn't but I've been at this for 20 Years and honestly customer service ** knows it, grow a ** pair and fix the ** problems. Units never run full speed other than K2 pressed for cooling test, sensors read way below never reaching setpoint, no calibration or override to run full cooling. This is my worst nightmare. Unit is not running at specified spec therefore your company is potentially liable for the replacement cost and labour due to false advertising. I never seen such crap??? Period. Overall man the ** up and fix the program for override full cooling, even when the specs you write, that's all **, if it says 36,000 but, half speed ** doesn't cut it. The units never run full cooling and never maintain temperature. This system we installed is oversized with AC and still crap.

Samsung air conditioners are a HIT OR MISS, with a little less than 50-50 chance to be a likely MISS. We bought 17 units, and had them installed by their accredited installer. We bought them thinking that Samsung was a reliable and customer oriented company - based on their availability and advertising everywhere. But boy, was that a mistake. We are now stuck with 8 units that are basically useless (blowing hot air or no air at all) - one more after 7 units were finally noted broken by Samsung Philippines head office technician. It took me 4 months of persistent calling to convince them to send one, only to find out he had nothing better to offer as a solution but to slap me with the same bill (ranging from $170-320 a unit) the accredited service center very uncreatively push every time - nothing but reprocessing and motherboard replacement.

We bought our Samsung Digital Inverter a month ago in a Fravega Store in Buenos Aires City. After three weeks of well performance the AC started to malfunction. We fed up with the way Samsung staff has taken up the entire problem. They are very evasive and don't really understand how to deal with the issue. They want us to deal with the installation and desmining of the unit which of course means money money money. When the failed unit was sold to us by them. Such a shame. We would not recommend anyone to take SAMSUNG Digital Inverter. We would like to get this machine replaced.

I have bought 8 Samsung inverter air conditioners for my newly renovated house. It has cost me a quarter of a million pesos thinking that this product is good and durable. However, after 1 1/2 years of usage, all kinds of problem came out like it doesn't cooling, dripping water from the unit, totally shutting off after opening. Of course, I contacted my Samsung dealer installer and complained to them. And every unit complained, they said that the condenser has a leak, and need to be replaced. They will usually bill me around 8,000 to 16,000 pesos depending on their check up. Definitely! I will not recommend this SAMSUNG AIR CONDITION UNITS. They are a waste of money. Dealer also for repair are not accommodating. Regrets why I bought this brand. Please do not buy this Samsung air conditioners inverter.

I bought Samsung 1.5 ton AC 8 months back but since the beginning it is constantly showing no cooling conditions. The people from service centre have changed the copper wire also, then they took the indoor and outdoor unit for ten days but again after two three days the conditions remain same. I am fed up with the way Samsung staff has taken up the entire problem. I would not recommend anyone to take Samsung AC. How can a new AC face so many technical problems. I would like to get this machine replaced.

I purchased a 14,000 BTU Window AC Unit for a bedroom 5 years ago from Sam's Club. It has received heavy usage over these long Texas summers, remaining on nearly half the year. Still going strong. No problems. My only complaint is that every time the unit is turned on, it goes straight to "money saver" mode, which I do not like, as the fan cycling off and on wakes me at night. I have simply gotten into the habit of turning the thing on with 3 clicks; power on, system cycle to fan only, then cool.

We purchased Samsung VRV last year. After installation units are not working fine and every time we raising complaint to Samsung but problem not get resolve till now. Now they are asking Rs. 2700/ - for every visit. Every visit we are paying amount. Even not ready to take direct AMC thru Samsung. I written complaint in CEO desk also. No suitable reply I am getting. If anyone planning to purchase Samsung related HVAC I will suggest think before purchasing. Worst service and worst performance of AC's.

Purchased AC unit in 2014. Have had electrical problems with it for the last several years, keeps shutting off in heat/ac/dehumidifier modes. Installer has gotten nowhere with Samsung tech support. They have recommended so many changes. We have spent enough to almost buy a new one. DO NOT buy Samsung if you want a quality product and any kind of customer service!

I have brought new Samsung AC in cost of 38000. I have already 8 more time service this AC but the AC problem is same. Samsung such a big company but product is very bad. So pizza guys don't buy this company AC. My AC probably is same. I'm not satisfied for this company.

I bought a Samsung Inverter Split AC for Rs 47000 from Samsung showroom during Nov. 2015, considering 10 years warranty on compressor. Sparingly used it in 2016. When restarted in March 17 it did not function. After repeated requests it was repaired and power board fitted with compressor was changed, and I was charged Rs 8400. In spite of buying a high price AC, my experience with Samsung is not good and I would not buy any Samsung AC in future.

My Samsung split air conditioner is not properly working. Sometimes it works well but most of the time it doesn't blow cold air. I bought this product 2 hrs ago and seldom use it except during the hot season. Stay away from this product. Save your money and buy something else. Too late for me to know that there has been a lot of complaint with regards to this Samsung split type one.

I have purchased a split AC of Samsung in the year 2014. Just on the 364th day the AC stopped working. I was forced to pay for gas charge. Again the AC stopped within 7 days. The AC was taken to work shop, and I was again forced to pay for gas charge. The AC was delivered at my doorstep, and was not installed. After several follow ups, I came to know that the Samsung agent has changed some parts of my AC, and with several follow ups the AC was repaired, and installed after 2 months, end of November (during winter). Once we started the AC in the month of February (during summer), the AC was again not working. It took about 2 months to repair the machine.

When my beloved Mr Slim was going after many years of nearly being maintenance-free, my HVAC folks replaced it with a Samsung mini split. The thing has been a nightmare ever since. It may blow hot or cold air (meaning it works somewhat), but it fails in many other ways. The manual for it is poorly written and has misspellings. If you contact Samsung for consumer assistance, they tell you that you have to go back to the HVAC people. So, no support from Samsung. I wanted to know why AUTO MODE would not let you select a temperature except 73, 77 or 81 and why not 78 or 76. Also, why the unit makes a loud whirring noise in COOL mode. Sometimes, the unit would change temperature all by itself to something I didn't select. The HVAC people can't figure it out either, as the 1 or 2 degree Auto mode select option goes up or down 4 degrees or 2. I think it's C rather than Fahrenheit in their manual.