
Royal Prestige Cookware Reviews
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About Royal Prestige Cookware
Royal Prestige is a cookware brand that offers a wide range of stainless-steel cookware products, including pots, pans, skillets and pressure cookers. The company offers several lines of stainless steel cookware that all come with a 50-year warranty. The company also has juicers, tableware, cutlery and water filtration products.
Visit hycite.com- Healthy cooking method
- Large product selection
- 50-year warranty
- Sold individually and in sets
- Purchased through a distributor
- Can be pricey
Royal Prestige Cookware Reviews
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Reviewed March 4, 2015
We were pleasantly surprised and pleased with the presentation by Mr. **. We have looked for a long time for something special in cookware and came across his presentation at the Harrisburg, PA Garden Show. We learned how this cookware can help improve our health giving us better nutrition in the foods we choose to eat. Also how it is simpler to cook and less prep work, along with less stress in the kitchen. Thanks.
Reviewed March 3, 2015
Our house was destroyed by fire last year and we needed to replace cookwares, so we bought some from Royal Prestige. We've had them for a year already but have been only used for 7 months since we've just moved into our new house. My wife likes them.
Reviewed March 2, 2015
Saw Jamie ** at the Mpls convention center 3/1. on his demonstration of the cookware. I purchased 31 years ago. I do have some pieces that need to be exchanged and was reminded of the lifetime warranty.

Hello Monica,
Thank you for being a valued customer for over 30 years. We appreciate your feedback! You may contact our customer service department for warranty items at 800-279-3373.
Thank you ,Customer Care Team
Reviewed March 2, 2015
Great product and company! Thanks again!
Reviewed March 1, 2015
We are very happy with our cookware and with the demonstrations at the Minneapolis Home and Garden show.
Reviewed March 1, 2015
I never had good set of pots and pans so when we redid our kitchen, I said I'm gonna have myself one. I love my Royal Prestige cookware. The handling doesn’t get hot and I like the way they cook. Excellent quality.
Reviewed Feb. 28, 2015
I knew I had a 50 year warranty and thought the chances of it being honored were slim to none. Not only am I getting 2 pots replaced and a new handle on one, the service and friendliness I received was beyond anything I could have asked for. I recommend this awesome cookware to anyone interested. You can't go wrong. By the way I purchased my cookware in 1976. Never needed any repairs until now (2015).

We're happy that enjoy your cookware and share your experience with others.
Our goal is to have customer's like you and to keep them happy with our service and our quality products.
The Customer Care Team
Reviewed Feb. 28, 2015
My family has had the older version Wearever for 3 generations. Now due to the help from Jamie **, I have a new dated set of cook options. Jamie was very helpful in making my selections due to my requirements and age. He made the initial recommendation and then during the years I have added onto my collection since I could not afford everything at one time. All of my orders have been processed and received in a very timely manner.
Reviewed Feb. 28, 2015
I purchased the Signature set at last year's home show and returned to the demo that Jamie does again this year. I love his humor and the foods he cooks with the pans are great. He sells with great entertainment. I love my stainless pan set and look forward to many years of use with them. I would highly recommend them. I really like the lid design too. My old set the lids would seal to the pan when cooling and it was difficult to remove the lid without reheating the contents. With these lids, I just turn the steam knob on the lid and that's it!
Reviewed Feb. 27, 2015
We were needing cookware, so we bought some Royal Prestige Cookware. We have it for about 5 months now and we recommend it.
Updated review: March 31, 2015
Updated Experience - I received a call from an assigned distributor to my case, and would give the advice below to potential and future customers:
1. If you are signing the agreement as a couple or letting your future spouse sign individually, make sure you BOTH READ EVERYTHING regardless of who puts down the deposit. My fiance signed a completely separate agreement from me in a different corner of the room (line of credit) which caused the majority of my grief with this business (I only signed a simple deposit invoice and realized that he signed a LOC when it was too late). If you do not see the paper that asks for you or your future spouse's SSN as if you're filling out a credit card application, then ASK to see it because I guarantee you it is there and both parties need to read it thoroughly. One of you will be signing up for a LOC and/or the deposit invoice so be aware that there are TWO documents in motion. Hopefully in the future they will make couples see the document together before confirming everything - after all, two lives do become one after the wedding and you do not want the surprise of your spouse being in debt over the kitchenware while you believed that all you signed was an invoice asking for a deposit in prep for receiving the pans for the total amount owed.
2. If you do not pay for the kitchenware upfront (no one does unless you have $1.5K+) to put down at the demonstration, then you WILL be opening a line of credit with interest; just like a credit card. If you are okay with this, then fine. If you have other bills to pay (venue, vendors, rent/mortgage, childcare, car note, etc.), then seriously consider the kitchenware's worth to you while keeping your other payments and bills in mind. If you plan on paying the minimum $45 for 6 months /$90 a month until pay-off, then you are looking at a minimum of 2 YEARS' payment for the kitchenware -- and you will probably be married with a chance of kids by then.
3. There is NO such thing as trying the kitchenware out after the demonstration once you receive it in the mail. It is impossible. Again - it is impossible! If you are not satisfied with them after receiving them for whatever reason (unless a defect is detected), then too bad. You will not get a refund no matter what you do. Whomever signed the LOC MUST cancel the order within 3 days of signing at the demo or you are stuck with the kitchenware forever. For-ev-er.
4. Re-read number three. You must assess the kitchenware's worth to you based off of the rep selling them at the demonstration. The marketing to sell the kitchenware is very good, so be aware.
5. If all else above has failed you, or you did not get the chance to read this before your purchase, then cheer up! You will get to build your credit by owning these pans, have an active warranty as long as you pay the bill on time, and be able to possibly take an all-inclusive trip as a free gift (taxes, airfare, and fees DO apply). If you purchased the Complimentary Set, you will also find out as shown in the demo that they are cheaper than *some* kitchenware sets at Bed Bath & Beyond.
Overall, the positives of my phone conversation lead to 2 incentives to ease the pain of buying the kitchenware. What I am still highly interested in is the kitchenware proving its worth over time. They are simply not worth what they were made out to be; at least to me. This is my main reason for the complaining, multiple calls, disgust, poor ratings; everything. If these pans were the work of angels like they were presented, I would not mind the cost of them. I watched the DVD that it came with and went through all the instructions that I could find, and still believe that my old pans are just as good (or dare I say better) than Royal Prestige's Cookware. They all work the same to me except for the quirky fact that their pots whistle! Until I see the day that these pans earn "royal" status, then I will continue to look at them in terror and disdain when I open up my kitchen cabinets.
Original Review: Feb. 27, 2015
If something is to good to be true then almost always it is! My fiance and I were invited to a demonstration under the sketchy name "Dinner4Two" at the Courtyard Marriott Hotel in Lafayette, Indiana on February 5th, 2015. The invitation explained how we would be compensated for our time by gifting participants these very cheap, Tungsten rings by a company named JVL Jewelry (we already had rings) or a not-so-inclusive, all-inclusive 2 night resort vacation under several conditions (i.e. it's not free). The demonstrator was very nonchalant and exhausted from the poor souls before our group in which they all purchased the cookware.
Although Dinner4Two/Kitchen Charm/Royal Prestige/Hy Cite Corporation (all the names they operate under) had a great demonstration, it was well forged and we all felt highly pressured to buy due to scare tactics. To make the deal even sweeter, they "threw in" a bakery set along with the pots; but let's be real -- who supposedly throws in alleged cookware worth a thousand plus dollars for "free"? In the end, my fiance and I were the only idiots to buy during our session and I told him that we should cancel. Still star-struck by the pans and after reading through our contract that does NOT indicate that the consumer is not allowed to return, we trusted that since the company relied so much on quality and satisfaction that they would let us send them back (I even asked our demonstrator about returning them and he ignored me).
After only 3 uses on each complimentary set pan (except the mini one), I have found these pans to stain very easily, cook like my other pans, and are far from extraordinary! The only other items that me and my fiance have used are the 2 knives that you can buy on Amazon for a few dollars, the wooden cutting board, and the potato masher. Today (2/27) I called Hy Cite Corporation at 845-497-7726 and spoke to a male representative who told me that I only had 3 business days to cancel, something that is not stated on the original contract. I asked him to transfer me to legal because obviously he was going to wind me in circles, but he transferred me to a woman saying that there was no legal department.
After extensively reading through the company's countless bad reviews for a second time today, I decided to take matters into my own hands and have started filling out a consumer complaint which will directly go to the Attorney General of Indiana. To make sure that I am covered on both ends, I am also in the process of hiring a consumer fraud lawyer. I will not stand for this and WILL GET MY MONEY BACK. I feel victimized as a college student, soon-to-be wife and mother, and young professional who does not want to start her life off in bad financial strains. If a state settlement has to be made (just like the one in California), then so be it. I am not backing down and will post this on every single site that bears the company's multiple names.
Reviewed Feb. 27, 2015
The demonstrator was thorough and courteous in answering all of our questions. We had purchased a set of cookware two years ago and we were attending the presentation as a refresher. The presentor had worked for the company for twenty years.
Reviewed Feb. 26, 2015
It's not as spectacular as it seemed during the presentation once I owned it. It’s a fine cookware but overpriced. However, I like their customer service. They were prompt at replacing several pieces that I broke and that was really nice.
Reviewed Feb. 25, 2015
I made a purchase from this company in December. The salesperson gave a set price on the item and when asked about interest, stated that it was all included. Paperwork was completely rushed with no time to look over everything. The salesperson also stated that customer service is available 24 hours a day, that he can personally be reached at all times as well. First problem: I never received my items until about two months after making my purchase. Each time I called the 24 hours customer service to see where my items are, they told me I have to contact the person who sold it merchandise to me and gives me a phone number that never gets answered or calls back when left a voicemail. I get the merchandise about the same time as I get the second bill to see the "set price" has risen drastically even though I have made my correct payments.
Call customer service again and once again are of no use, they tell me it doesn't matter what their salesperson says, the contract states there is interest accumulated every month and that it is all nonrefundable (we hadn't even opened the boxes yet!). They tell me to call another number which transfers me to the same agent who then just hangs up on me. I still have not unpacked the boxes to comment on the quality of the merchandise but from my experience so far, this company is not trustworthy nor would I ever recommend them to anybody.
Reviewed Feb. 25, 2015
I brought the two small pans in because handles were disintegrating. Bought them back around 1975 (?). They originally tried to replace the handles; however, it was not going to work so they ordered two new ones to replace my old ones. Were very helpful and did not hesitate to follow through about ordering new ones when it was clear they couldn't fix them. When I bought them, I never thought I would be replacing them 40 some years later. :) Have loved them and have only bought a couple small coated fry pans a couple years ago.
Reviewed Feb. 25, 2015
I've owned Royal Prestige for five years and I like how it cooks. I love all of the items that I got from them - all of very good quality. But I had some difficulty with some of the pans and they did the recall. I got the recall pans back and it has a little tampered valve on the side and I've had a couple of pans blow that valve right out and hot steam came out. That made me very upset. I was just glad there weren't any grandkids around when that happened because it blew steam out for about almost 2 feet.
I mentioned this to one of the representatives and he gave me an 800 number to call about that. But I'm a little tentative with these because I don't want to use them around the family in case I had some built up moisture in there while cooking. They bore a hole in it and put that plug in it but when you go to wash the pan the plug comes out, it gets some moisture in there and it blows it out when you go to cook. It's a hazard. I don't want this around kids. They were good pans until this happened.

Vickie,
One of our Customer Care representatives will be in contact with you within the next 48 hours.The Customer Care Team
Reviewed Feb. 23, 2015
I have used waterless cookware for 33 years and wouldn't use anything else. Never had to replace it. My parents bought us a set for our first Christmas as a married couple and the pans have never worn out. I love healthy cooking.
Reviewed Feb. 22, 2015
We have a full set of Royal Prestige purchased 10 years ago, and were shocked to see them at this MN home show - SO HAPPY! Great presentation, great rapport with customers and good show! Loved it, had a good time, also had a terrific experience purchasing more items!! Great Job! Very impressed!
Reviewed Feb. 22, 2015
The cookware sits in my pantry. The griddle is square, the heating element is round, so therefore the food only cooks in the middle and does not cook at the same time. I probably should have stayed with the crock pot since I would use that more than the griddle. I have used the small frying pan maybe 3 times, for fish. I went step by step to cook potatoes and burned the potatoes. It takes too long to clean the pans, I have buyer’s remorse and do not use the cookware.

ReNee,
The Jamie & Karen will be contacting you about your cookware.
The Customer Care Team
Reviewed Feb. 21, 2015
I have owned my cookware for 2 years. The first couple times I cooked meats I burned my food. I called customer service and found I was cooking on to high of heat. I now cook with a low-medium heat and my food comes out perfect every time like it did in the cooking show I watched. My parents have had their set for 29 years and they use it everyday. I was just back for a refresher course on the salad machine and they gave me a good discount for the pieces I added on.
Reviewed Feb. 21, 2015
I got them cookware for their waterless cooking and keep-the-food-warm functions and the ease of cleanup. I've owned Royal Prestige for six years. All the items I purchased from them were excellent, but there was one time about two years ago when we had a recall on the 9 layer, and the recall fix was that they put an additional valve on the side of the pans that was supposed to keep the pan from exploding if the seams deteriorated to where the water got between the layers. It was a horrible looking fix. But aside from that, all of their products have excellent quality.

Hello Richard,
As a valued customer for six years, we want to make sure you have the best experience with your Royal Prestige cookware. Thank you for taking the time to share your experience.
Thank you,Customer Care Team
Reviewed Feb. 20, 2015
I purchased Royal Prestige because we were hoping they will last forever. It was a lifetime guarantee. We've owned the cookware for about ten years, but I really don't like them because they stick all the time and then turn dirty. My husband seems to do it but when I make chicken, it's not done. It's supposed to look brown and then flip it over, turn the knob and it might take a few minutes to turn it down but not for for me. You put it on the longer and then it will cook. I don't like the temp thing on it. I do like the pan because I can cook the spaghetti in seconds. It's just the skillet that I don't like.

Lorie,
The sales office will be contacting you about the use of your cookware.
The Customer Care Team
Reviewed Feb. 19, 2015
I like the ease of using Royal Prestige cookware. I used it to cook rice and noodle, and I can just sit there and turn the lid, turn the fire off, wait a few minutes and the rice is done just the way I like it.
Reviewed Feb. 18, 2015
I have owned a set of Royal Prestige knives and set of cookware for over 6 years and love it. This is very high quality cookware that gets daily use and looks pretty much like the day we brought it home. The set is also a pleasure to cook with and always does a fantastic job. I expect this cookware to last the rest of my life and would highly recommend it.
Reviewed Feb. 17, 2015
The Royal Prestige cookware is good for pretty much everything I've used it for. My husband loves the slicer where he can shred up stuff - we use that a lot. It's great.
Reviewed Feb. 17, 2015
I like the quality of Royal Prestige's pots and pans. I'm just having a little bit of a hard time transitioning in cooking some of the things that I'm used to cooking in the pan like a risotto. Since my kids usually help me cook, I'm also trying to teach them to use Royal Prestige Cookware. I just wish there was a cookbook that is more in-depth and has better training on cooking because we like to cook and we have been having second burns. Now I can't leave them that much because now I'm not sure if they can do it. I made something the other day, you could feel that I seared the bottom. So how do I make chicken and rice, one of our dishes that could go together, in one of these pans or pots? I feel that I'm over steaming things too - I made broccoli yesterday, and I overcooked it because I left the valve close. I turned it off, but I just didn't know how to open the lid after a while. Cleaning them, on the other hand, is not a problem. It cleaned up nicely. I just wish there were ways of cooking with them.
Reviewed Feb. 15, 2015
I really enjoy my new cookware. It's a learning experience as to whether I need to add a bit of water when I cook. They clean up nicely. One complaint - I was to receive the stainless steel mixing bowl with a lid. I had to call to get the bowl because it did not come with my order. It did arrive, but the lid does not fit at all.

Barbara,
We're happy to hear your feedback regarding your new cookware. Thank you for taking the time to share your experience. One of our team members will be contacting you shortly to resolve the issue with the lid for your 10qt mixing bowl.
Thank you,Customer Care Team
Reviewed Feb. 15, 2015
The cookware has good quality. We like the way it cooks the food and it's pretty easy to clean up. We just need to get some of the cleaner that the Royal Prestige rep said we could use.

Hello Lisa,
Thank you for taking the time to share your experience with us. Bar Keeper's Friend is a cleaner that works very well with our cookware. You may find this product at most grocery stores. You may also contact our customer service department at 800-279-3373 and purchase our Royal Shine.
Thank you,Customer Care Team
Reviewed Feb. 14, 2015
We saw the Royal Prestige demonstration in Gulf Shores and my husband wanted it. I had dumped Calphalon and I'm happy with my cookware. Overall, it’s been a good experience.
Reviewed Feb. 12, 2015
My wife told me about Royal Prestige and I purchased the cookware in October 2010 because it looked like I could even use it. And I don't cook hardly ever. After looking at a couple of different sets when we were out registering for stuff for our wedding, Royal Prestige was just such better quality. It's easy to clean. I just boil it a little bit and stuff just cleans right out. I can't express enough how good quality it is.
Reviewed Feb. 12, 2015
In 1981, I purchased a set of cookware from a Royal Prestige salesman who knocked on my door. I wasn't looking for cookware, but my mother had instilled in me the importance of quality cookware, and Royal Prestige cookware is meets all that and more. I've used these pans all these years, raised three hungry boys using them, and they still look brand new. I wanted to write and tell you how much I appreciate good quality products!!
Reviewed Feb. 9, 2015
Experience with Royal Prestige has been wonderful. The quality and the cooking time are great.
Reviewed Feb. 9, 2015
I have never had a bad experience or a bad product from this company. I've ordered many times and many items and the people have always been very friendly and helpful. I know I'll continue to order more products not only for myself but for my kids!
Reviewed Feb. 8, 2015
Over the past several years I have made several purchases from Marty ** and his son Jamie. They have been nothing but helpful and I have enjoyed working with them. As for the cookware, I consider it one of the best purchases I have ever made and except for the one recall on the 9 ply pans, I have never had a problem with the cookware and tell people about it all the time. I even try to encourage them to go with me to home shows when Marty is doing demonstrations.
Reviewed Feb. 8, 2015
I bought another set of Royal Prestige Cookware in 2014. I got my first one in 2010 at the Tulsa State Fair. Both me and my wife liked the cookware at the time. I feel very good and very confident with it. It cooks evenly and is easy to clean up. The team at Royal Prestige are just very down-to-earth people and very easy to work with. They sell a great product and it should be with me for many, many years.
Reviewed Feb. 8, 2015
I enjoy using my cookware because of the healthy way I can cook foods for my husband & myself. Also even if I burn the bottom of the pan or scramble eggs it cleans off the pan in a flash. My cookware still looks like new after all the years I have used them.
Reviewed Feb. 8, 2015
I needed a good set of cookware and bought Royal Prestige cookware because I liked what I saw at a state fair. I've owned it for two years now and I like the way it cooks things better. It's evenly cooked. Quality of the cookware is very good.
Reviewed Feb. 7, 2015
In 2007 or 2008, I was invited to a free dinner over at Ottumwa where Royal Prestige Cookware had a demonstration. I ended up buying a basic set because I liked their concept -- I don't have to use grease to cook with it which is a healthier eating and I also like the cleanup and the durability. But I wasn't real happy spending $2,000.00 for a set of pans (mine was the 9-ply) and some of the pans had to be sent back in, and then they put a little rubber plug on the side of them. Then they sent me replacement pans that were less in weight. It was like a 7-ply and they're okay.
Also, I had one of the electric pots and it wouldn't heat right, so I needed a different thermostat cord. They said that they no longer had that pan available so I had to go with a different skillet. I was a little bit upset about that. But I would still probably recommend them because they try to please their customers, but they need to slow down on their production and get it more perfectionist.
Reviewed Feb. 6, 2015
I was denied Royal Prestige cookware when I was young. I was supposed to get this when I was 18 years old but didn't. I just got it a couple of months ago and the quality is really good. So far I'm satisfied with how it's working as far as cooking things faster.
Reviewed Feb. 6, 2015
We like Royal Prestige Cookware okay although there's been a little trouble getting used to it. My wife cooked something the other day with it. It turned the whole inside of the pan brown and was really a pain getting that cleaned up, but we did. We're getting used to do cooking with it but she's so afraid to use the pan because of it turning brown.. We have wanted waterless cookware for years but we haven't been overjoyed with it.

Larry,
We have sent you a Royal Prestige Cookbook and the DVD for the First 7 meals. This should help you with your cooking and cleaning with the cookware.The Customer Care Team
Reviewed Feb. 6, 2015
I ordered my cookware from Distributor # ** (Alex **) on 9/27/14 and my wife and I love it. It has taken us a little while to learn how to cook with this new cookware, however, we have had some issues with it being hard to clean. Sometimes, there seems to be a stain in the metal that I have to use the polishing compound to remove it. Other than that we like the cookware. However, most of the people we would recommend it to cannot afford this cookware at this time.
Reviewed Feb. 6, 2015
I'm very happy with Royal Prestige. I really enjoy the cookware, the knives and everything. They're of very good quality and I'm very satisfied.
Reviewed Feb. 6, 2015
My husband liked the Royal Prestige pots and pans, and I liked the way it cooked the vegetables. We have been married 28 years and we had purchased pans year after year and these came with a good warranty. My favorite thing about it is that nothing sticks, nothing burns and it’s easy clean-up. I love them, they’re great.
Reviewed Feb. 5, 2015
We really like the pan we got from Royal Prestige. It's good although when using it I still may have to reference the DVD for a couple of things. But I'm sure it will come to us if we use it longer. I also really like the fact that the cookware is dishwasher safe.
Reviewed Feb. 5, 2015
We love our Royal Prestige. I went to a sister-to-sister convention, and a guy was demonstrating the cookware. I had a party at my house with another company, but Royal Prestige was cheaper. It was also sturdier than the other one so I bought it. What I like about it is it cleans and washes up easier. We're going to get some more pieces of Royal Prestige later on.
Reviewed Feb. 5, 2015
I have some waterless cookware from Royal Prestige and they seem to be a little bit better than the ones I purchased 40 years ago. I've had them for maybe four years and it's my favorite. I can do waterless cooking for vegetables and stuff with it. The quality is very good and that's why I bought some more. It's been an excellent experience.
Reviewed Feb. 4, 2015
I bought from Royal Prestige because of the quality. I had used some of their products before. We particularly like the cheese grater and the pots. We purchased our set on a layaway type deal and they were really good to work with.
Reviewed Feb. 4, 2015
The Royal Prestige Cookware is absolutely outstanding. It has been a real game changer for my life, especially my health and daily nutrition. My wife and I use the cookware daily. It's easy to use and has allowed us to get in the habit of cooking delicious meals for breakfast, lunch and dinner. I highly recommend purchasing this cookware - it will be one of the best decisions of your life.
Reviewed Feb. 4, 2015
I got the cookware from Royal Prestige before I got married and they're still as brand new. If you keep them up, they'll last a lifetime. I did not have any bad problem. If I would've had a problem, I never knew how to get hold of the company. There was no follow-up on service and I just got lucky that my pots and pans were wonderful and I didn't need them. They have very good pots and pans.

Deb,
Our Customer Service number is on all the documentation you received with the cookware, the number is 800-279-3373 and it is available Monday thru Thursday for 8 am to 5 pm Central Time, Fridays 8 am to 5 pm and Saturdays 8 am to noon all Central times.The Customer Care Team
Reviewed Feb. 3, 2015
I just got my Royal Prestige cookware in September. We had three kids in college and I couldn't afford it so I told my husband, "one day" and that day came. I had seen it in the gluten-free expo here in Dallas. A man was giving a demonstration and I sat there through it. I just love the way it looked and the lady next to me had the same set and she loved it. He was a good salesman too. I just got a few pieces because it's just me and my husband. I haven't had tried it but I know I'm gonna love them. It's gonna take me a new way of learning how to cook too.
Reviewed Feb. 3, 2015
I like the way meat and vegetables cooks so quickly with it, and the ease of cleaning. I have it for two years and the quality is well worth it.
Reviewed Feb. 3, 2015
We bought some Royal Prestige pots and pans about ten years ago. We use them every time we cook and they have held up better than I could of ever expected! I will never buy any other product. These are absolutely the best money can buy. On top of all that the customer service is top notch!
Reviewed Feb. 3, 2015
We love our cookware! We use it every day and are very satisfied with the quality. Everything from the pots and pans to the electric skillet are great. We also love the base that turns the pans into a slow cooker.
Reviewed Feb. 2, 2015
These pans work wonders!!! The food has great lightweight taste!! And for a mother of 4 I need something to help me cook FAST! These pans do exactly what I need them too!! I would recommend them to everyone!!
Reviewed Feb. 2, 2015
We sat through one of the cooking shows at the home show and were impressed with the show Royal Prestige put on and the quality of the food samples that they gave out and the whole experience there at the home show. We got it in February of 2010, so we've had it for five years. My favorite about it is the easy cleanup and the way that it still looks brand new. And these nice, heavy pans just cook really nice. Also the main couple that we bought it from have always been there to answer questions. We see them in every home show and state fair because we've kept adding ever since we bought the first set. They've bent over backwards to work with us. We've had a fantastic experience with them.
Reviewed Feb. 1, 2015
Very impressed with longevity of the cookware.
Reviewed Feb. 1, 2015
Great value! You get what you pay for and this cookware is worth every penny. We use it daily and it still looks new. It cooks extremely evenly and consistently. We'll have it forever. I'm just waiting on more products to come out.
Reviewed Feb. 1, 2015
Very pleased with our product! Jamie was great, and we are looking forward to cooking healthier.
Reviewed Feb. 1, 2015
We've had Royal Prestige Cookware for almost 15 years. My husband and I purchased it when we got married, and it has been great ever since. We've bought a few pieces along the way.
Reviewed Jan. 31, 2015
We love our cookware and we love the customer service. Jamie always remembers us no matter what show or what year we may see him.
Reviewed Jan. 31, 2015
I love the waterless cooking angle because it was good. I've had the Royal Prestige cookware for six months now and it cooks faster and better. It's also healthier and quicker. I just wish they put recipes in because it would be helpful to get.
Reviewed Jan. 31, 2015
This cookware is unbelievable! Cooks food evenly and doesn't overcook. Clean ups easy and fast. I enjoy the recipes too!
Reviewed Jan. 30, 2015
This is the most wonderful product I have ever used in cookware.. We use it daily. Wonderful!!!!!
Reviewed Jan. 30, 2015
We bought our first set in 1982 just before our wedding. I still have it and use the entire set at my lake home. Just recently purchased a new set for my primary home. LOVE, LOVE, LOVE THEIR PRODUCTS!!
Reviewed Jan. 30, 2015
Friendly, laid back salesman... Love all the products we purchased from Jamie. Sent family and friends to him also... I will be back to make future purchases from him as well.
Reviewed Jan. 30, 2015
I'm very satisfied with Royal Prestige Cookware. It's easy to use and I have no problem with it.
Reviewed Jan. 30, 2015
Jamie has been an exhibitor for 7-8 years at several of our trade shows. I have also been a customer... His service and detail towards the shows and the consumers of the shows is 5 stars. I look forward to many more years of doing business with him. Knowing that my customers will be treated fairly and with the respect I demand for them...
Reviewed Jan. 30, 2015
Great product. Wife loves it. Was not sure at first but now we are believers. MPLS St. Paul home show display was where we purchased ours and 2 of our employees have this product and thank the world for it.
Reviewed Jan. 29, 2015
I like the product and the quality – it’s nice and heavy duty, works well and easy to clean.
Reviewed Jan. 29, 2015
Best electric skillet I have ever owned. All the pieces are very high quality!
Reviewed Jan. 29, 2015
I thoroughly enjoy my cookware. Owned my original set for over 16 years (now my daughter owns it) and my new set for over 3 years. I love how easy, precise and practical it is to use. Stack cooking is extremely helpful. My veggies come out tasty & vibrant. My chicken always perfectly juicy. Can't forget my electric skillet. LOVE that thing! I love my cookware and the way my food comes out of it.
Reviewed Jan. 29, 2015
I love these pans! Pricey, but worth it. They are everything they claimed they would be. I don't want to use anything else. I even forgot milk in one pan that was on med/high for 20 min. It didn't even scorch! I am enjoying cooking so much more.
Reviewed Jan. 29, 2015
Jamie is always very friendly and remembers me from past shows and really knows his products.
Reviewed Jan. 29, 2015
Cookware was shipped as ordered. We have enjoyed it and are learning how to use it. The cookbook is a bit too "sparse" for our liking, but a good starter.
Reviewed Jan. 28, 2015
Very high quality products. Well worth the money.
Updated review: Feb. 11, 2015
Was very pleased with how soon the company returned my message. Great customer service and communication. The were helpful in offering solutions.
Original Review: Jan. 28, 2015
My fiancé and I were invited to a dinner for two party saying we had won all these prizes but had to go and sit through a showing with no pressure to buy anything. The show turned out to be a presentation on cookware. The guy seemed nice, the wares seemed nice. However, the cost was a bit much and a newly engaged couple should really be saving for the wedding not buying $2,000 and up cookware. We are young and naive. We got our set and was not pleased at all! They are heavy, and for someone who is always in the kitchen cooking, they are a pain to maneuver. They are not worth the money spent on them. They say they won't stick and do not need water or grease, but they stick! Even cooking pasta in them (yes with water) my pasta will stick all over.
And of course, right when we got the set we were moving to a different state. We changed mailing address and even tried contacting them saying we haven't gotten our bill. So now two months later after giving the pots and pans a chance, I feel they are not worth what we paid and would like to return them and get rid of any bills, please!

Jamie, we are disappointed that you are dissatisfied with your cookware. One of our Customer Care Team members will be contacting you.
Reviewed Jan. 28, 2015
Fabulous cookware, very easy to use and durable.
Reviewed Jan. 28, 2015
Best cookware I have ever used.
Reviewed Jan. 28, 2015
We enjoyed the experience at the Shrimp Festival in Gulf Shores, AL. The staff was professional. We love our pots!
Reviewed Jan. 28, 2015
Great company! Highly recommend!
Reviewed Jan. 28, 2015
My products are second to none. I have the knives and cookware. I use both everyday. Starting with the cookware, even if these weren't waterless/greaseless pans, they would be worth for the build quality alone. The design is such that it will truly last a lifetime. I thought the bit about using less energy was just hype, but it is really amazing how much less energy you use when you cook.
It really becomes evident if you own the cookware for a while and go over to a friend/family members place and cook with their cookware. You just get used to turning things to a lower temp, and then realize its barely cooking when you are at someone else's place. Cleaning is easy as well. Especially when you clean it like they do in the show. Best purchase we made as a couple.
The knives are fantastic. Compare them to anything out there. There is nothing that is better. There are similar quality knives, but none will have the unbeatable warranty that these do. I have had these knives for almost a decade and they still cut like they were brand new.

Hello Amit,
We're delighted to hear your feedback regarding your Royal Prestige cookware and knife set! Thank you for taking the time to share your positive experience.
Thank you,Customer Care Team
Reviewed Jan. 28, 2015
I have used ** guidance for several years and will continue to do so. He has helped me select the best cooking systems for me and my children. I always look forward to the new products he has available each year.
Reviewed Jan. 28, 2015
Jamie's presentation was a delight. We laughed, we learned and we love Royal Prestige's product. The food spoke for itself but Jamie made sure he took the time to let us know the importance of our health and where we can easily start improving it. It was very clear he cares for his customers and their families. We will absolutely recommend him and Royal Prestige to our friends and family and can't wait to see his presentation again next year.
Reviewed Jan. 28, 2015
Sales person was very professional ....Jamie **....and helpful. Product was great.
Reviewed Jan. 28, 2015
I purchased the cookware and knives at a home show and I will say it was one of the best purchases I've done in a long time. I, like most people, was a little hesitant to spend that much on cookware and knives, but I would do it all over again if it was double!!! The cookware has made it so easy for me to cook healthy and cleans up like a dream...just as easily as they showed us at the show...which usually never happens with stuff!! I give it an A+.
Reviewed Jan. 28, 2015
Great cookware, makes cooking easy and quick. Easy to clean. Very happy with the whole set.
Reviewed Jan. 28, 2015
A great product, really makes life in the kitchen a breeze and is healthy to boot.
Reviewed Jan. 28, 2015
I have had my cookware for 30 years. When my children set up their own homes my husband and I bought them their own set. In 1999 our house burned down and I called my salesman and told him that I would need to replace my cookware. He was more than happy to help. If I ever have a question or need whistles, handles anything they have pretty much bend over backwards to help in anyway they can. It has been outstanding cookware.
Reviewed Jan. 27, 2015
I have been using Royal Prestige Cookware since 1995. Even after almost 20 years of heavy use, my cookware still looks great. There are very few other items that I owned 20 years ago and still own. I consider these pans to be one of the best investments I ever made. I would highly recommend Royal Prestige products to anyone.
Reviewed Jan. 27, 2015
I bought the whole set of pans and the knifes. I have had them for almost 4 years and they are so easy to use. It has changed the way my family eats vegetables and is so much healthier. I have used my 12 qt pan to make the turkey for Thanksgiving & Christmas the past 2 years. It was the juiciest turkey we have ever had & it just fell off the bone so no need for carving. The customer service is also great. My rep gave us his number in case we ever had any questions. He always returns my calls in a timely manner and never makes me feel like a bother or it's a dumb question.
My brother in law while house sitting burnt chicken in my pan (he forgot he was cooking) then he left the pan on the counter for 2 days until we returned home. I called my rep in a panic and he walked me through how to clean it. He even ask if he needed to come to my house to help me. It was so easy to clean. These pans are a great investment and I recommend them to everyone I know.
Reviewed Jan. 27, 2015
I have owned Royal Prestige Cookware for 2 years and they have surpassed well beyond anything I have ever used in the past. The cookware performs exactly the way they demo'd it.. Heats up fast, takes way less heat to use, very user friendly and easy to control. I was a skeptic at first because I used other stainless steel brands like Al-clad (which I thought was the best you could buy) but once I cooked a chicken breast in the electric skillet and wiped it out with a paper towel, I was a believer. Definitely worth the investment!

John,
Thank you for taking the time to review our products. We are please to hear that our cookware meets your expectations and that you are happy with your investment.
The Customer Care Team
Reviewed Jan. 27, 2015
We have had Royal Prestige cookware for over ten years. Our sales rep (Jamie **) is always very helpful if we ever need anything. The one thing I have been pleased with is how durable the products are!

Kelly,
We are happy to know that you are pleased with the service you receive and the cookware, that's our goal.
The Customer Care Team
Reviewed Jan. 27, 2015
The customer service was exceptional. Shipping time faster than expected. We love our new cookware set.
Reviewed Jan. 27, 2015
Jamie, the Royal Prestige Cookware representative, was so helpful and knowledgeable in his cookware demonstration...Is he single?? ;-)

Kevin,
Thank for your review. Sorry, Jamie is married.
The Customer Care Team
Reviewed Jan. 27, 2015
I have purchased two sets of cookware and the knifes. The products have performed excellent. The second set I purchased was a gift for my daughter. She loves her cookware. I have had two issues with my knifes. Each time the item was replaced quickly. Each time I have a warranty issue the company as always made it right and enforced the warranty without any questions asked.

Ross,
Thank you for taking the time to share your positive experience. As a valued customer from 2009, we're delighted to hear your feedback regarding your Royal Prestige cookware.
Thank you,Customer Care Team
Reviewed Jan. 27, 2015
We bought the cookware last summer or the summer before. What we like most about it is the low energy and the ease of cleaning. The quality and warranty is good. The products came quickly.
Reviewed Jan. 26, 2015
We went to the farm show looking for some cookware and came upn the booth of Royal Prestige. My husband wanted a larger cook pot to boil potatoes in so we purchased one. We bought it in December and got it before Christmas. I like the stainless!
Reviewed Jan. 26, 2015
My husband has a couple of pots and pans from his mother and when we were at the Nashville Boat Show last 2013, Royal Prestige was out there demonstrating. My husband, Wendell, couldn't stop gushing about how good the stuff are. He was like, "Well, we need new pots and pans, so let's go." We talked to the guys, he made up the order and off we went. We were at the right place at the right time.
Reviewed Jan. 25, 2015
We have had royal prestige cookware for about eight years. They still look brand new and have fully met our expectations. We use some piece of the set every day and enjoy the quality and taste of the food we prepare. Customer service is exceptional. Sales not pressured. Couldn't be happier with the investment or experience.

Gary we are delighted to hear your feedback regarding our products and service. Thank you for taking the time to share your experience. Please remember that we are here to assist you should you have any questions or concerns.
Reviewed Jan. 25, 2015
Without question, Royal Prestige makes the best cookware my wife and I have ever owned. If one follows the simple instructions, the result is always an outstanding meal. A 30-minute demonstration with Jamie ** is a college education in cooking. We bought our cookware in 2008 and we still love using it--the quality is superb. We once made a mistake and left one of the pans on a burner too long--a normal piece of cookware would have burned up, but the only problem we had with Royal Prestige was with the spring-loaded vent cap, which Royal Prestige replaced cheerfully and at no charge. We are believers!

Richard, we are delighted to hear your feedback regarding how satisfied you are with our products. Please remember that we are here should you have any questions or concerns.
Reviewed Jan. 25, 2015
We've owned the signature set since summer of 2012. We bought it because we liked the product and it was far superior to what we had at home. We also purchased a few add-ons in 2014. I like the versatility, I have no problem cooking anything with the cookware. It’s got good heat retention. It doesn’t warp. There’s so many things that we like about it. Quality is fantastic, second to none.

Josh we are delighted to hear your feedback regarding our products and service. Thank you for taking the time to share your experience.
Reviewed Jan. 24, 2015
We really enjoyed the Royal Prestige presentation. The guy was really good. My husband’s into science so he understood the process of how the cookware worked, and liked that idea. Also the veggie shredder was the real kicker as he really likes that. The person I talked to from the customer service number that I have from Missouri was awesome. She was a wonderful woman to talk to. She will help you with any situation that you have going on.
Reviewed Jan. 24, 2015
I only got part of Royal Prestige and we came down to Texas so it's still sitting in my closet. I haven't used it yet but I'm sure I'm going to love it when I get home. We saw Royal Prestige at the state fair. We saw that it looks so easy to use and also good for the health. I enjoyed the people that put the show on, real well. They were quite good.
Reviewed Jan. 23, 2015
I originally had purchased some cookware about twenty years ago from Royal Prestige and purchased from them again when we bought at a boat show that we were at. This would complete our set more with some of the more bigger pieces that we would need. In October, we got the electric skillet which my husband loves, the salad slicer, and the crock pot. I don't cook with it as much as my husband does. He just loves the fact that you can use it and don't have to use as much water and you can cook healthier with it. They are all very good quality. The cookware has always given us the quality that we have expected and good flavor with the food that's cooked in it.
Reviewed Jan. 23, 2015
I discovered Royal Prestige at a state fair way back in '97. I bought a set of dishes from them. Then my wife and I divorced in 2007. This last year, my current wife and I bought another set. The latest set, we bought just a few months ago and received last December. The quality of these items is fantastic. They're as good as you can get. The day we signed the deal on them, I was really impressed with their demonstration, and I thought they had topnotch salespeople. They weren't high-pressured salespeople and I appreciated that. We weren't forced or pushed into buying something we didn't want.
Reviewed Jan. 22, 2015
I purchased from Royal Prestige because the presentation was really done well and I was impressed. We use propane in our house and it can be quite expensive. We purchased the set because I'd use less propane due to the way that it would cook. However, I've had a little trouble with it. It tends to burn food and it's hard to get the food off of them afterwards and I'm really careful. I turn it on low but still it's a learning process and have to determine how much water to put in. Although during the presentation, it didn't seem like he added water. And even when I read the material, you just need to add a tablespoon or two. That doesn't seem to be enough. I do like the slow cooker type thing.
The ordering process was quick and everything arrived in good shape. I like the payment plans. However, I'd like to have more training in it. I'd appreciate more information, maybe more recipes online that could become available - just step by step. The more that's done, the more I'd use it and the more I'll get used to using them. I had thought about returning them cause I'm not really using them, but I do understand they're a good value. In the long run, I know I'll be happy with them. I just need to practice a little bit more with them and I have to re-learn the way I used to use pans.
Reviewed Jan. 22, 2015
I haven't used any of my Royal Prestige Cookware yet. I never heard of them until I went to the farm show in Peoria, Illinois and they had a guy cooking. I do know some of their competitors and I guess it's pretty similar from what I can gather. We stayed for the demonstration and in the end decided to purchase their cookware, which I definitely recommend!
Reviewed Jan. 21, 2015
I was buying a new house so I purchased from Royal Prestige. I like the durability of the cookware plus, they were very nice. I had a great experience with them.
Reviewed Jan. 21, 2015
I was at a crafts fair where they did a display of the pots and pans and showed how they work. I was impressed and was a sucker. I've had the cookware for about a month but I was away for two weeks and I haven't even used them yet so it'll be interesting to see if it turns out as good as it did when the salesman showed us at the fair.
Reviewed Jan. 20, 2015
I'm not 100% pleased with Royal Prestige. The pots that I cook in, are they supposed to be stainless or surgical steel lined? I need somebody to send a list of the pots I'm supposed to get because for the money that I paid for, I don't get enough. They are almost $3,000 each and I'm disappointed. However, there was nothing wrong with the salesman. He tried his best.
Reviewed Jan. 19, 2015
Royal Prestige is great.
Reviewed Jan. 19, 2015
Beware!!! After our pans were recalled - they sent them back with a terrible rubber plug in the side to "prevent the pans from bursting under pressure" yet while cooking with the pans SEVERAL times, the plug has blown out of the pan sending scalding water shooting out of the plug. I have a second degree burn on my stomach now because of this! Buyers beware.... just happy my kids weren't "helping" this time!

Jacob,
We're sorry to hear about the incident with the relief valve. At the time of the repair you received a document asking you to contact us in the event there were any problems with the relief valves. One on our Customer Care Team contact you.
The Customer Care Team
Updated review: Feb. 20, 2015
I have spoken with Carolyn **, Customer Service Manager for Royal Prestige Cookware, and she has been very responsive to our predicament. Her involvement and considerations have dramatically changed our feelings about Royal Prestige Cookware.
Original Review: Jan. 19, 2015
Pedro ** sold me royal prestige cookware. Pedro **, the manager of the royal prestige distribution store sold us a set of cookware. It was very high priced, but he claimed it exceeded anything we could use for cooking. He stated that if we didn't like the cookware, we could return it. The order arrived 3 weeks later, and we examined the cookware set and decided that it was not worth the cost. We called Pedro ** several time to return the cookware but he DID not answer. We went back to the royal prestige store front but it was always closed. After several weeks we started to get calls about the payments. We explained that we wanted to return the cookware. We were told that Pedro ** had to authorize the return. We explained that he never answered his number and the store front was never open. The cookware is still in the box, and it has never been used. Now the cite royal prestige has listed the transaction as a charge off.

Michael,
One of our Customer Care Team will contact you in the next 24 hours to review your complaint.
The Customer Care Team
Reviewed Jan. 19, 2015
We learned about Royal Prestige through a trade show. My wife talked me into it so we bought one. She had seen the product before and decided that's what she wanted. We've had it a few months.
Reviewed Jan. 18, 2015
We needed to replace pieces of old stuff we had. Since Royal Prestige seems well-made, we purchased their cookware. I've had the cookware for about two months now and they are very durable and of very good quality. The additional things - the little extra gifts - that they gave and the knives and seem to be quality products too. They did a really good job demonstrating and working with us on the product. The customer support seems to be pretty good.
Reviewed Jan. 18, 2015
I was at a cooking demonstration at a food and wine show. The guy who was doing the cooking demo was really amazing and the food that he made was delicious too. That's what made my husband buy the cookware for me. However, we ended up returning it. My husband is prone to impulse-buying and while I was certainly there and tried the food and saw the demonstration, I didn't really have time to research the brand. The brand name was not readily apparent so even a quick look on our phones did not really give us the full detail. When I got home and did a little further research and it was an in-home trial, I decided it wasn't for us. I had a 30-day money back guarantee.
I was perfectly happy with my experience, but wasn't thrilled with the product. I found the person at the show to be very professional. The customer service after the show, I had to be on them a little bit but eventually they did what they said they would do.
Reviewed Jan. 17, 2015
I found out about Royal Prestige when I went to a state fair with my sister and they had a demonstration there. She told me that she liked them and had a set from them. The guy did a really good job of explaining everything and the food was great. They made everything look so easy. I have not had mine long but they wash up very nice, though there are some that when I first got them, they kind of stained a little bit. I rewashed them and some of it came off.
Reviewed Jan. 16, 2015
We saw Royal Prestige at a demonstration. The last time that we saw it and sat down and looked at it, we decided to make a purchase. So far, quality seems to be good. We’ve used three or four different pieces of it and it’s a little adjustment in your cooking. We’re still working with that but we’re happy with it. We also had gotten the turkey roaster from them and we have some questions about the literature that comes with it. I did call and ask and they were able to get me some information on that which was helpful. My experience with Royal Prestige has been very good and we’re enjoying it.
Reviewed Jan. 14, 2015
My mother bought me a set of Royal Prestige for a wedding present. I've had it for twenty years now and it looks almost as good as the day I bought it. It's nice having durable pans. I never had any problems if anything burns, not that it happens often. I can clean it quite easily and even put it in hot water right away and it doesn't warp. I've bought a grill and the 8-inch skillet since and the quality is great. We enjoyed working with Mark who is our account rep. He's always been very friendly. We always see him at the fair and he remembers our family. My mom bought four sets at once because I have three other sisters, so she just bought them all at one time.
Reviewed Jan. 14, 2015
My 18-yr-old daughter and her new fiancee that was 20 went to the presentation and was told a bunch of bull of how great the products were. Was sold the set for 3,000. And these two only brings home less than 2,000 a month. I understand the concept of sale and know that they put their name on the contract but if the company had any morals, they would not be selling something for this outrageous price two people that they can clearly see cannot afford it. My daughter called less than two weeks after and tell them they cannot afford it and him not use the products, could they return it, and was told no. Again, I do not believe this company has any morals. They're basically the same as snake oil salesman. BEWARE.

Teena,
A member of our Customer Care Team will contact you in the next 48 hours to discuss your daughter's situation and review the sale. Ultimately, we want to make sure everyone is comfortable with their products.
The Customer Care Team
Reviewed Jan. 13, 2015
I first learned about Royal Prestige when I went to the state fair. I decided to purchase from them because my house had just burnt and I didn't have to use no oil for cooking. I got half of my cookware about three months ago and I'm satisfied with it.

Chris,
We are glad to hear your feedback regarding your Royal Prestige cookware. Our goal is to provide the best service for our customers. If you want quick and easy recipes, please visit us at www.dinner4two.com.
Thank you,Customer Care Team
Reviewed Jan. 12, 2015
My fiancé and I were invited to a Royal Prestige event to sit through a presentation and receive one of a few gifts with no purchase being necessary. The presentation was great; the product seemed to be like a phenomenal product so we decided to move forward with the purchase. I was told that I would be receiving the products within a few days. The day we went to the presentation our salesman had called to let me know we forgot our entire packet at the hotel where the demo was held and that he would be mailing the packet to us (I never received this).
Upon receiving the items I was not happy with their performance (the food sticks to pot and burns/ the built in "food timer" does not accurately go off as said in the demonstration when the biggest thing I like was being able to set the food and forget about it). At that time I called the number that I found online, which was 608-273-3373 to cancel my product. After being transferred about 3 or 4 different times I finally was able to cancel, received a cancellation number, and was told a shipping label was on the way.
Right around that same time my business picked up, I have been married, and have purchased a new home. It was in the process of purchasing the new home I had learned that I still had an open balance with Hy Cite and then came to find out that they had been withdrawing money out of an account I had not checked. When I called to inquire of why there was no cancellation and why they were still charging my account I was told 'your call is past the cancellation deadline of three days and we will not cancel your purchase'. Upon learning this I knew I had to keep paying to avoid a black mark on my credit until the purchase of the home went through.
Today I called and tried to cancel again and now am being told that there is absolutely nothing that I can do, I am locked in to the contract (which I do not even have a copy of, but now they are more than willing to send me a copy of) and I am stuck with unused pots and pans (minus one pan) that just sit and take up room in my garage. I am at the point now that this is the case after paying them a good chunk of the purchase price I just want to cancel and get this junk out of my garage. Today I cancelled the automatic payment so now they cannot get any more of my money.

Matt,
One of our Customer Care Team will contact you to discuss your issues. Our primary concern is to make sure your credit bureau file are not affected, which will happen if you fail to make payments. We can contact the sales office concerning your cookware problems and make arrangements for a cooking demo.
The Customer Care Team
Reviewed Jan. 11, 2015
I was getting married in 1982 and a friend of mine told me about Royal Prestige and how their dishes will be really good. So I called them before I got married. I still have the first set I bought in 1982 and about three years ago, I bought a newer set. I also have the china Royal Prestige. The quality of these cookware is awesome. I use them almost everyday and I don't have any problems. My 30-year-old said they still look new. They do not have any glass marks or anything. I just make sure that I wash them right after. I use them all the time and even when I have a big dinner, I don't feel ashamed of taking them out because they look so pretty. I don't need any other dishes or glasses. I even introduced those to my sister when she was in Iceland. When she moved to Costa Rica, she took them with her. Everything's good.

Carmen we are delighted to hear about your feedback regarding our products. Thank you for taking the time to share your experience with us.
Updated review: Jan. 19, 2015
I am pleased to report that my recalled pans with the water cap have been replaced! When I posted my complaint I didn't really expect a response as is typical with most customer blog sites. Not only did I get a response but my issue was resolved in less than a week! A big thanks to The Royal Prestige customer service sector! I will highly recommend, best customer serice I've ever had!
Original Review: Jan. 10, 2015
2 or so years ago I received a letter informing me of a recall for my Royal Prestige pans which I purchased in 2007. Some had water trapped in the copper layers and had subsequently gotten damaged when heated. Mine did not have an issue but I sent my pans in anyway in the hopes that I would maybe get a new set. The "fix" was a hole drilled into all my pans with a rubber stopper to let out water. I hate this fix, there is always water inside my pans, if I don't remember to pull out the stopper when I use my pan the valve pops off with the sound like a gunshot. To say I am disappointed is a gross understatement. These pans were VERY expensive and I expect to use them forever and now I'm stuck with damaged pans with awful valves that severely reduce the value of the pans in my mind.
Another thing I am dissatisfied with are the whistle valves on the lids, these become unscrewed and fall off easily and regularly. We lost one and had a very hard time replacing it. Otherwise I think the pans are great, work well and are high quality. I deeply regret getting the recall fix as it has severely reduced the value and functionality.

Hello Nicole,
We sincerely apologize for your experience with the Royal Prestige recall. We appreciate your feedback and would like the opportunity to make things right for you. Someone from our customer care team will be contacting you within 24 hours to help assist with your issue.
Thank you,Customer Care Team
Reviewed Jan. 8, 2015
My wife and I heard about Royal Prestige back in 2003 when we attended a bridal show seminar and there was a representative from Royal Prestige there. We got some information from him, attended one of his seminars and ended up buying a very expensive set of pots and pans from them and they have proven to be extremely durable and long lasting and don't show signs of wear and tear really at all. We're just kind of stuck with them. It works well. The one thing that we would have liked is more of a nonstick surface on the pots and pans that we got. The only thing that might persuade people not to go towards Royal Prestige is the price is rather high but they offer good products. My wife and I were talking just the other day about how they will likely last our lifetime.

Ron,
Thank you for the wonderful review of our products. You have a 50 year warranty on your cookware and please contact us if you have any need for replacement parts for your cookware.
Happy Cooking,The Customer Care Team
Reviewed Jan. 6, 2015
We went to a garden show in Fargo and saw a Royal Prestige Cookware's demonstration. My husband liked the electric skillet. He seemed to like the idea of not having to put oil on the pan and cooking things a lot healthier so we bought it. We've had it for a couple of months now. I also love the electric skillet - very good quality. I've had a little trouble though with my food chopper. It won't stick to the countertop so I contacted the company and the representative told me what to do about that. That's the only problem I've had with it.

Karen,
Thank you for the thoughtful review of our products, we appreciate you taking time to provide the experience you have had with your Liquid Core skillet and the Royal Cutter. Enjoy your products.
The Customer Care Team
Reviewed Jan. 4, 2015
We saw Royal Prestige in a home improvement show years ago and decided to purchase because of the durability. And there are different things that you can do with it. We've had the cookware for 23 years. It cleans up well and I like the steam vent. The quality of the product is very good.

Peggy,
Thank you for your glowing review of our cookware, your experience with it is our ultimate goal
Thank you,The Customer Care Team
Reviewed Dec. 31, 2014
I chose Royal Prestige because they were the most expensive and I figured they have to be the best. My experience with them was fine except for the delivery. The delivery got screwed up but the quality of the item is fair.

Many thanks for the feedback, Ron! We are pleased to hear you are satisfied with your Royal Prestige cookware. Though we strive to have the merchandise delivered in a timely manner circumstance out of our control with the carrier sometimes delays the delivery of the merchandise. If you have any questions or concerns feel free to email us at customercare@hycite.com.
Thank you,Customer Care Team
Reviewed Dec. 28, 2014
I have a good overall experience with Royal Prestige. I didn't feel like the salesman was pressuring me at all.

Cathleen,
We're glad to hear your feedback with Royal Prestige. Our goal is to provide the best possible service for each of our valued customers from the time of purchase and through the life of the product. Feel fee to email us at customercare@hycite.com, for any questions or concerns regarding your cookware.
Thank you,Customer Care Team
Reviewed Dec. 24, 2014
I have called a numerous amount of times, regarding the mishap with a product. I have been so very upset with all of the others that did not help. The main concern with all the other CSA have only been wanting an account number which I did not have because I purchased over 20 years ago. But to my Surprise I have had the pleasure of having the same named person with two different females to help me with great customer service. One is a manager with the name of Agustina, and to one today which was very fast helpful and sweet her name also was Agustina. Best wishes to both of these females in the work they do. If it’s not for these two this comment would be not so very nice. Thanks to you both for making my experience a pleasant one with this company!

Janet,
We're delighted to hear your feedback regarding one of our representatives at Royal Prestige. Thank you for taking the time to share your experience and that all issues were resolved.
Thank you,Customer Care Team
Reviewed Dec. 23, 2014
My fiance and I bought cookware at one of their shows for engaged couples. It was going to be like an $88 dollar a month payment, which was fine, we could afford that. Well, after about a month, my fiance got offered a job in a different state, and so we picked up everything and moved. We forwarded our mail, which is how our bill for our cookware came. We noticed that that bill never came, so we tried calling both the company and the post office to see what had happened. Instead of being helpful and trying to work through the problem, they became focused on "you need to pay what you owe, Blah blah blah" and got pretty rude.
Fast forward a few months, now they call my cell three to 8 times a day, not even a minute after each other, and leave rude, threatening messages (which I record) at all hours of the day. I work second shift (which they are well aware of) and sleep during the day, and their calls disrupt my daily routine. They are a hassle to deal with, especially their payment and collection methods. I am ready to return everything and to report it to the BBB. Their products are good, but their tactics are poor.

Hello Meg,
We sincerely apologize for your experience with our credit department. We appreciate your feedback and would like to take the time to help remedy the issue. Someone from our customer care team will be contacting you within 24 hours to help assist with your issue.
Thank you,Customer Care Team
Reviewed Dec. 22, 2014
I ordered the pots and pans through a party my wife and I were invited to attend as part of our engagement to get married. It sounded like a great deal with the quality of the product and the free trips that came along. I paid the bill off and used the pans until the recall happened. I returned the pans for the recall and then when I got them back, one of them blew out the fix they put in and almost made me not be able to hear. It also caused a small fire. I called Hy Cite Enterprises and told them my story. They said mail in the pans and they will send a check to refund the product. I got my check and I am happy.

Hi Jamie,
Many thanks for the feedback! We are pleased to hear you are satisfied after the 9ply recall issue. If there is anything else we can do for you, feel free to email us at customercare@hycite.com.
Thank you,Customer Care Team
Reviewed Dec. 4, 2014
This company is a fraud. They tell you these pots is the best and they are garbage. In this case I did not get what I paid for. They harassed me and told if I didn't pay them that my bill would go up to over $1700, they would garnish my pay checks. My bill would go to a creditor for their company and a host of other stuff. I'm paying more interest than my monthly bill. Need to get some action going on for these people. Customer service sucks and so does the supervisory staff.

Martha,
We are very sorry to hear about your experience with Royal Prestige. One of our Customer Care representatives will be contacting you.
Customer Care Team
Reviewed Dec. 4, 2014
My fiancee bought me the Pots and Pans because I had been looking for some really good ones. We got them and I could not stand cooking on them. So right now, they are packed in their box sitting in my garage. Two grand down the drain, when I called the distributor, she told me I was out of luck. She was very rude about it and had absolutely no manners. There was nothing that I could do, we wasted so much money on something that we will never use.
Reviewed Nov. 14, 2014
I was harass for their salesman for about a year. At the end he pushed me to buy a cartridge filter that I REALLY DON'T WANT IT. Because was the ONLY way he will leave my house. Customer service don't answer my questions regarding how I can return this stuff.
Reviewed Nov. 12, 2014
I was a customer of Royal Prestige, a Hy Cite Company. I ended with a final payment of $341.00 dollars that I admit, I forgot to paid. But months after, when I try to pay them, they sold the debt to another company who is actually charging me the total of $1900 dollars for a debt of $341.00. Be very careful with this Royal Prestige Company. And it's today, they don't want to reduce or take my payment.
Reviewed Oct. 21, 2014
These people hoodwinked my husband and I. We were told no interest for the first year, and we are only paying interest now. They threatened to throw us in jail, texted me, emailed me and called my work saying I was a delinquent. I am going to the BBB and an attorney. Whatever you do, don't let them win!!!!!!

Cassandra,
We have an agreement pending with you. Please contact Customer Care at customercare@hycite.com.
Thank you,Customer Care Team
Reviewed Oct. 3, 2014
I can't believe that this company is still making people's lives miserable. I bought these pots/pans over 10 years ago and they were horrible then and it sounds like they haven't changed. They roped me in while planning my wedding (like so many of you) and when I tried to return it they wouldn't help at all. Like everyone else on here the pots/pans don't work like they promise and then they offer all these free things to rope you. Unlike everyone I did receive some of my free items but not all and my credit was ruined for a long time. I did file a complaint against the company a long time ago and never heard anything back and I then gave up and the pans have been in a box collecting dust, which I found and thought I would look up the company and see if anything has changed and after reading all your posts I see they haven't.

Jill,
We sincerely apologize for your experience with Royal Prestige service. We appreciate your feedback and would like an opportunity to make things right. Someone from Customer Care will be contacting you.
Customer Care Team
Reviewed Sept. 26, 2014
My fiance and I were invited to go to a show for newly engaged couples from a run of the mill wedding site found online that we signed up for to assist with wedding preparation. The show can only be explained as a marriage between an overpriced Tupperware party and a time share get away promising you free gifts just for showing up. The free gifts you will only get if you purchase something (Main products include a set of sub-par pots/pans for $2,500----Yep that's not a typo $2,500). The sales associate was very pushy and paid little to no attention to anything you have to say. Unfortunately my fiance wanted one of the products and who am I to say no. We decided to start the purchase with the forms up till they explained the finance options which I have seen better from 2nd chance finance companies. After discussion that night and after reading multiple poor reviews of the company we decided not to go forward with the order. I attempted to contact the sales rep on # he provided but never called back.
The next day my fiance contacted the company to ensure the order would not be placed. The rep advised no order had been placed and became extremely rude. We requested it not be submitted. She then stated that we needed to mail our form with cancellation request to them even though the order had not yet been placed and this would not be a cancellation, but rather a decline of sale. After about 40 mins of being on the phone (mostly on hold), they finally said not to worry about it and that since the order had not yet even been placed that they will ensure it is stopped. Amazingly, a few days later the product arrives at our door. Oh, and on a side note during negotiations with sales rep we managed to get a few additional items for "free" added on to the order, none of which arrived with the product, so another big lie from the Rep. Anyway, my fiance was able to contact them that day. THANK GOD she has patience enough to deal with these people because I promise they do anything they can to be rude and evasive.
Humorously enough, when she told the rep who she spoke with the first time she called, the rep stated that was not possible because that is her. So the original rep used this rep's name during the call to keep from getting in trouble for her extreme rudeness and not stopping order as stated. Luckily this rep, was actually ok to work with but you can tell she is still a company employee drinking the cool aid her company has to offer (if you know the meaning). Anyway this call took over an hour but we were able to come to terms to have the merchandise returned via UPS on their bill and we were told since we had cancelled the order well before required time frame they would return our money right away which would take 3-5 business days. 7 business days passed and no refund received.
This time I called back and was advised that they just received merchandise day before yesterday, even though the tracking shows it was received by them 4 days ago. Now they are saying that they allow the distributors 5 days to reply, first asking if I have been contacted and then turning around and saying the distributor calls them. Obviously she is making the rules up as she goes along because she talked in circles and changed her story like 3 times while on the phone. Then she hung up on me after I called her out on the contradictions in her time frames. Still no money for a product we requested to be cancelled well before the order was even placed. I am now speaking with a lawyer. If it was possible to give rating of less than one star, I would.

Scott,
We are truly sorry that you had such a traumatic experience with Royal Prestige.One of our Customer Care Team will be contacting you to make every effort to make you happy,
The Customer Care Team
Reviewed Aug. 13, 2014
Please ppl don't fall for this company. This is a scam in a big way.. They never explain to me that they didn't have a returned policy so I'm stuck with something that I don't want anymore plus they destroy your credit - please ppl if you miss a payment even though they send me the bill late. I'm angry as hell. I'm single woman working two job plus going to school. Hated so freaking mad.. Stick with a company that if you don't like something you can returned with no issues at all.
Reviewed July 22, 2014
I am saying this because my mom and I decided to buy some pots from these people back in Washington State. My mom did the monthly payments for the 3k pots of $50.00. After she received a paper saying she had finished the total amount, we were happy. We tried to buy a vehicle this year and the pots pull up at 4k and interest increasing because the money was never paid. This has been affecting my mom's credit since 2008 and we just found out the people who were taking the payments were stealing. PLEASE STAY AWAY FROM THIS COMPANY. AND PS, THE POTS AREN'T SPECIAL AND THEY DO BURN. THEY ARE A PIECE OF **. SAVE YOUR MONEY, CREDIT AND TIME. STAY AWAY.
Reviewed July 9, 2014
Me and my newlywed husband bought a filter for our water. When we made the order the lady was a new representative and asked her if once we received it, she could test the water for us to make sure that indeed the filter was working. This never happened. She disappeared on us and never came back to test the filter or ask if we liked it. We tried returning the item and the company would not let us return it. According to them my husband signed a contract that he had to go by and we could not return it. We decided to stop making payments on the filter and allowed them to freely come any time to pick it up, by them or their sales rep.
We fell behind on a few payments and one afternoon my husband kept receiving calls from an unknown number. I called and according to some rude guy they had a signed document by a judge that because since we didn't pay for the filter, he had the authority to come to our house and take all of our belongings, put them in a storage, & sell the storage to make up for the money that we did pay off for the filter. They made us call some office in new york with a finance company call IF (international finance). They required us to pay $700 thru western union in an hour otherwise they were ready with a box truck outside of our house to take everything out. I have never gone thru something like this. This was such a horrible experience. We have recordings of all the calls and the racist comments they made on the phone. If anyone can help us please advise.

Johana,
I am truly sorry for your problems with the sales office. Please contact me and I we can help you with your filter.
Happy Holidays
Carolyn WardCustomer Care Manager
Hy Cite Enterprises, LLC
Reviewed June 26, 2014
I purchased a cookware set from agent number ** Ascary. I saw the recall in 2013 for this cookware. I called the company and I was informed that my pot are not registered. I talked to my sales rep and he told me that they are not required to register your pots if you buy cash. Now Royal Prestige/Royal Rip Off Mgr. Max told me that he is just making his job. This is the company policy yes salespeople don't have to register your pots if you buy cash but customer needs receipt if they need anything replaced. In other words, the so-called warranty is garbage. VOID, DOES NOT EXIST FOR CLIENTS THAT DID NOT FINANCED THEIR COOKWARE. They won't even replace the steam valves.
In March I called and talked to Jana, she told me that the difference on my pots to the ones they offer to replace is $580.00, for that she will send me another pot and one more for the inconvenience. Today I was told by Marcelo that she made this up or the company is no longer doing that. If I don't find my receipt of purchase there is no warranty at all, and if they are kind enough to replace my pots, I get cheated out of my $580.00. What a crappy company to work for. How can they be allowed to stay in business doing what they are doing.

Hello Sara,
We sincerely apologize for your experience with Royal Prestige service. We appreciate your feed back and would like the opportunity to make things right. Please contact us at customercare@hycite.com .
Customer Care
Reviewed June 12, 2014
Back in 2008, I got a call that I won a 3-day 2-night vacation. Just had to attend some event. So I went. I was not obligated to buy anything to get my vacation but I decided to buy cookware since I needed some and I liked what I did see, pricey yes but looked worth it. After making the purchase, I got my Bahamas vacation which I was told it does not expire (haven't used it yet) and I received the cookware (also never had issues with the payments, I paid my pans on time). Now I am seeing tons of people have had issues with them but I personally have not. Everything cooked fine, pans cleaned well as long as I did as directed which for me was a bit of a hassle but heck I wanted to keep them nice since I paid over a thousand for them.
In 2013, I saw there was a recall for my particular set due to some malfunctions and they gladly replaced them for me with a newer set that was made to avoid the issue that they were having. Only issue was I had moved from East Coast to West Coast and everything was moved by plane so they were rather heavy to move so I let my mother keep them. When the new ones arrived, I allowed her to give them to my sister and there has been no complaint about them yet. As for the vacation, I haven't used them yet and I guess I will see when or if the time comes.

Hello Stephanie,
Thank you for the feedback. We are pleased to hear you are satisfied with your cookware. If there is anything we can do to improve or if you have questions about redeeming your trip voucher, please email us at customercare@hycite.com .
Thank You,Customer Care Team
Reviewed June 3, 2014
As we attended the demonstration and told the rep we weren't interested, he kept on and on and finally convinced us to buy some. He never explained to us there was going to be a finance company in between. The day comes when we receive the merchandise and we call to return. They said we could return the merchandise but would still have the remaining balance of $2,300.00 so we kept them. Fell behind on payments for 3 months and finally started making payments of $115 each month. 2 years later, after receiving numerous phone calls at ridiculous times of the day, my mom comes to realize why does the finance lady keep calling me, I'm sure I've paid them off already.
We request a payment history and we have overpaid them $300 at the purchasing price but their records we still have a remaining balance of $600. How can that be? Well carefully reviewing the payment history one month from the $115 payment, they apply $98 in just interest and the rest to the capital. The following month, they apply $46 towards interests and the rest to the capital. The following month, $76 towards interest the rest towards the capital. The following, $10 dollars towards interest and the rest towards the capital. So now how much is the interest rate in reality? I call thieves.. I will consult with a lawyer because this is not fair. Us people don't have money to be throwing away for free! Very upset with this company.
Reviewed May 28, 2014
I bought the 9 piece. I saw there a recall. They want me to change the 9-ply to 5-ply. Not sure should do it. Anyway the Royal Prestige pots are not what they said. The food sticks. They burn, they turn black. I need some input. I want to know if I should keep the 9-ply. I heard the 5-ply are not good either. If anybody is taking legal action, let me know I will join too.

Hello Rebeca,
We sincerely apologize for your experience with your Royal Prestige 9ply cookware. In reviewing your account, it looks like you have already replaced your 9ply cookware and also received an additional gift. If there is anything else we may assist you with, please email us at customercare@hycite.com
Reviewed May 23, 2014
My fiancee showed me this Dinner for Two offer that she won, so I said, "sure let's check it out." The Sales Rep was intelligent in all of his tactics and used correct information according to things in today's world. We purchased the set, it looked amazing. The glasses didn't chip or break and the cookware looked amazing. I realized after I got my set, I couldn't cancel. Two plates were broken, the pot lid handle was scratched to hell. I called them and ordered new ones. They tacked on an extra $495 on my online bill that I wasn't aware of until I made my first online payment. The interest is $13.36 every month on an $1800 bill that's supposed to be 1200 O_o I said well **, let's at least see if this crap works (after checking here seeing the horror of complaints).
I cleaned my skillet in warm dawn dish soap and vinegar water getting every orifice to remove any factory oils or particles. I preheated it to the designed instructed temperature. The water beaded around in the skillet. I put in 1/2lb of bacon defrosted and moisture filled. It immediately seared the skillet burning and browning, set my smoke alarm off even with my stove fan on. I covered it to stop the smoke from filling the room, the whistle immediately went off on the lid and it ruined my bacon completely. After cooking, I attempted to scrape and clean the burnt bacon on the inside off. I used every cleaner available in a kitchen and even attempted to scrub it with steel-shavings. The brown won't come out and my cast iron skillet works a thousand times better.
I am a Sou Chef for an outstanding restaurant. Most of you reading this have already felt the burn from this company. For those that haven't, the only products that work as intended from this company are the glasses (not ceramic) and the silverware (steel ware). Everything is 3-5 times the actual valued price of any product and it's a complete rip-off. If you want advice, stick to cast iron. It never fails and never cracks if you take care of it. I'm using one from my grand father's day, it's still cooking and cooks good.. Oh, and FYI, any negative respond or comment to Hy Cite's products on their forums (which takes about 1 hr to actually find), gets instantly removed.

Rick, we are sorry to hear about your experience. One of our Customer Care Representatives will be contacting you.
Customer Care Team
Reviewed May 20, 2014
I use my waterless cookware from Royal Prestige everyday! I love it. I would recommend buying the 5-ply (the only one they carry now) baking cakes in 15 mins is the best. I eat healthier now. Never really veggies before, but now they actually have taste. Throw them in the cookware w/ a tablespoon of water & your good to go. I've kept my pans looking nice and new with stainless steel cleaner. I've noticed ppl like to cook on high at first so you may burn your food. The steel cleaner & Scotch Brite pad is perfect for this situation.

Sarah,
We're delighted to hear that you love your Royal Prestige cookware. Thank you for taking the time to share your positive experience. We aim to provide the best products and customer service.
Customer Care Team
Reviewed May 17, 2014
I purchased the 9 ply several years. Was very impressed with the presentation, after cooking everything was sticking to it even eggs. I was told that I need to cook with low heat. I'm a busy mom, always in a rush. After learning about the recall, I send them back. My pots came back with a gray plug on the side. While cooking I heard loud noise coming from my pot, my pots it seems to have air inside looking for a way out. After it cooled off I notice my pot bend from the interior and remove the plug to release the pressure. Once I call the company, I was ask to send it back to fix them again or get another set but downgrade to 5 ply with a 1 compensation pot. After receiving my pots I was not happy with new products, my old ones were heavy and new ones are very light with a cheap look. I would never buy from them again. Not sure what to do. In a lawsuit against this company, I would definitively participate. I hope to get my money back, not sure if the would still be possible.

Hello Veronica,
We apologize for your experience with the 9ply cookware recall. The 5 ply cookware is the same design as the 9 ply, however it is lighter due to the lack of the Thermal Wall and less layers. The thermal wall is what created the problem and the 5 ply does not have that problem. The 5 ply will heat up a little slower than the 9 ply did but it retains the heat, in the first 10 minutes the 5 ply will lose 5 degrees compared to the 9 ply however at 30 minutes the temperatures are the same.Please do not hesitate to contact us at customercare@hycite.com . If you are having any other issues with your 5ply cookware.
Thank you,Customer Care Team
Reviewed May 13, 2014
I purchased their cookware March 28th and I am done with the faulty pots and pans. Every time I use them, they stick. Doesn't matter what it is - eggs, pancakes, or rice - it sticks. I even had vegetables stick while I steamed them. They advertise as a non stick, oil-less cookware, easy clean up and no hassle. I have had nothing but hassle with these pots and pans. I have emailed the company for a full refund.
Royal Prestige Cookware Company Information
- Company Name:
- Royal Prestige Cookware
- Address:
- 333 Holtzman Rd
- City:
- Madison
- State/Province:
- WI
- Postal Code:
- 53713
- Country:
- United States
- Website:
- hycite.com