Rescue Rooter Reviews

Booked 2 appointments and both times the technician was a no show. The call center called hours later after the appointment window saying they were overbooked and understaffed. This happened twice in a two week period just for an a.c. tune up. Don't waste your day waiting on ARS to show up. Definitely not a reputable company to deal with. They don't even show up for a simple tune up and summer check up.

3 month old, brand new install. 3 issues. Most current issue is water leaking for the ceiling. Destroying brand new insulation and sheet rock, as well as the water running down directly onto electric fittings. Trying to get a technician here "within their 2-6 time frame" is trash. BBB will be contacted tomorrow.

My first experience with ARS Rescue Rooter was a no show, no calls. This says it all and upon a call to speak with a representative in a manager position there was no return calls. I would not recommend.

We had a shower head that would leak and drip when you turned on the bathwater. When you pulled the lever up to turn on the shower, water would continue to drip from the bathtub faucet. This was not a bad drip but we wanted to make sure that it was not due to something internal that would burst or leak inside our walls. The technician came out and told us that we needed a new valve and cartridge. We agreed to this knowing that, although pricy, it would fix our problem. When he was done the water no longer leaked from the bathtub faucet when we turned on the shower but as we turned on the bath water, water poured out of the shower head MUCH worse than before.

On February 24, 2025, I paid a total of 249.00 to Rescue Rooter for duct taping one run of 6" existing flex duct to a vent register that had fallen off the register due to improper taping previously by another contractor. I told the technician he needed to put some screws in the flex so it would not fall back down due to moisture, and I would not have this problem again. He did not do what I asked him to do. Said he did not have material, and it should hold fine with the tape again. This morning 4th of July it fell off in the crawl space so basically, I was cooling the crawl space of my house again. Not a happy camper to say the least.

If you are looking for good customer service and resolution of your AC issues, DO NOT USE THIS COMPANY. I was very patient and that lack of care and respect for me as a paying client, has led to this complete and thorough review. Saturday evening, I realized my thermostat power was off. My husband does his due-diligence to ensure it is not something that can be resolved quickly. He contacts ARS Rescue Rooter Laurel and they schedule him and confirm via text an appointment for 12 MID - 8AM. This was honestly new and refreshing to know that there were techs that worked overnight. We made accommodations for our young children and I stayed at the house waiting on the tech. 640AM Sunday I call for an eta. The "agent" tells me I am still on the schedule. 800AM I call for an eta. The agent tells me, I am still on the schedule and a message is being sent to dispatch.

I made an appointment for furnace tune up. First appointment on 5/20/25, between 8 am to 12 noon. I waited at home for entire morning and no body showed up. I call the company and was told that they don't have the record for my appointment. So I made another appointment on 6/13/25 between 8 am to 12 noon and was told that this time I will not have any problem to have someone to come and do the job. I called on 6/12/25 to confirm the appointment and was told it will have no problem. On 6/13/25, I called 10:30 am and 11:16 am and was told some one will call me.

Scammers. They are advertising really low tune up prices but it’s the way to get in your house. After it they are explaining that “is wrong” with your unit and trying to sell you $25-$30 part for $390.

May 2025, Indianapolis, Indiana... Was shopping at Lowe's and a young man approached me about their HVAC partnership with ARS Rescue Rooter. Since I was planning to purchase equipment in the future I agreed to an in house visit and quote, mainly to help him earn a commission. The sales tech that visited was personable and professional but the quoted prices were ridiculous and over double what I felt was reasonable. I stated "we're done, that pricing is way to high". He called a sales manager who immediately dropped the price by 26%. I felt it was to still to high so he left. 2 hours later I received a call reducing the price by another by another 26%. The following day I got a quote from a local HVAC company for the same brand and models of equipment. The initial ARS pricing was 2.2 times higher than the local company and 13% less than the ARS lowest price.

ARS is great at sales, but that’s where it ends! I’ve at least 5 unreturned calls/ messages with ARS regarding a media cartridge that needed to be replaced. NOBODY CALLED BACK! I had a scheduled service call for today between 10-2. Nobody showed up. I’ve called at least 3 times to try and get an updated arrival time. Dispatch doesn’t answer or return calls either. I would NOT RECOMMEND this company to anyone!

I’ve been a loyal ARS customer for nearly 13 years, first in North Carolina and now in Georgia through the Columbia, SC branch. Unfortunately, my most recent experience has been deeply frustrating and disappointing. On April 4, 2025, I contacted ARS about a lack of cool air from my HVAC system. Mr. Roger ** arrived the next day and diagnosed a leaking evaporator coil, which was under warranty. A few days later, he returned with his son and a replacement coil, which also leaked. He then discovered a separate leak in the HVAC line.

Horrible service! Uncontrollable calls from different people to schedule maintenance, not abiding by the contract of every six months. They do not read the account information and call from different offices about 4 to 5 times a week. Send technicians when not asked for just to push up work not needed. All technicians are forcing to buy a new air conditioner even when not needed, very aggressive. Extremely difficult and almost impossible to buy filters, I need to call about 10 or more times to different phone numbers and get no resolution, it becomes an aggravating full-time job for something so simple. It appears that because they turned into a monopoly that they are abusing customers.

Please don't opt for ARS as they were not able to find 2 major issues in my HVAC system when I paid for Maintenance Package. When I called them, the customer service picks the call and say, "Oh sorry to hear this but they don't forward the call to Maintenance department nor the department ever picks our calls...Worth customer service and worthless of our time and money. Also they never call us back nor picks our calls nor customer service forwards our calls... It's like paying them and getting those 2 major issues fixed by someone else...who were able to fix those issues... gladly they are better than ARS.

If I can give 0 stars, I would. I extremely regret it... Management is horrible, poor service, poor customer service, OVERPRICED. Would have been better to go with small business... Thinking I was doing something right... Spend your money somewhere else.

As a 90-year-old Korean War Vet, A sprinkler backflow valve spring a leak at my home on the weekend which caused me added water meter costs. I had to turn the water off in my home over the weekend and called Rescue Rooter on Monday to remove the backflow valve as I already have one at the meter. They pulled out the above ground 27-year-old backflow valve and reconnected the line with a 10" pipe & shut off valve. Cost $1171 for 1 hour work for a next to nothing job. I wouldn't recommend these jokers for any job- be my guest if want a rip-off. Maple Valley, WA.

I am extremely disappointed with the service (or lack thereof) provided by ARS/Allgood Home Services. My family and I have been living without heat for an extended period, despite having a brand-new HVAC system that is only 1.5 years old; purchased July 2023. The condenser broke down, and we have made repeated calls to both the service department and the manager with no response or resolution. In addition, we were quoted almost $1,000 in labor cost for them to fix my brand-new HVAC system from their company. This level of disregard for customer concerns is unacceptable. We trusted ARS/Allgood with our home's comfort, and they have failed us completely. I strongly advise ALL others to steer clear of this company if you value timely, effective service, and your family’s lives.

Kyle ** and his crew did a great job getting my HVAC unit up and running in these extreme temps. Work was quick and he explained everything while working on getting things done. Kind and courteous and professional. 5 stars!

I needed my HVAC system replaced as mine was almost 20 years old and started having issues. They gave me the best price on a new system compared to the other companies in the area. I upgraded from a single stage to a two stage system and that is when the problems started. This required them to make multiple visits to my house due to not having the proper equipment and upgraded wiring. First time wrong wiring harness. Second time didn’t have the proper equipment for the humidifier. Third time had to relocate the thermostat. Fourth time to fix the drywall from moving the thermostat. Fifth time for the county inspection. They stated when they sold me the unit they would take care of all paperwork to include pulling the building permits and county inspection, which never happened.

So, I purchased a brand-new system from this company. Immediately after install, I started having problems with the unit. NO HEAT!!!! They are great at sending people out for repairs but had no luck fixing it. They would send technicians to my home twice a month to work on this brand-new unit. For two years of repeatedly sending technicians to my house, repair my heat and was not able to make me happy. I had no choice but to call another company this year. I could not deal with another year of high bills because I had to use my stove and heaters to heat my home. I called CASTEEL. Casteel was able to fix the issue in one night compared to two years. Way to go Casteel, and shame on you ARS. It is great to have heat after suffering for two years. You should give me back my money or at least a discount on the unit.

I hired them to do seasonal check ups on my HVAC. My home is 5 years old. Initially on the first visit, the ac unit pipe needed some cleaning because there was algae growing in it. I just had them come out to do seasonal checks on the furnace and was told the heat exchanger was leaking. I was quoted 3600 for labor to change out the part that was under warranty. The technician said that the part would not be able to come from the factory for 120 days. And he would have to shut down my system in the meantime. The other option was to get the comfort care team out to give me a price for a whole new furnace.

I would stay away from this company at all cost. From the moment they installed my heating system to 3 years later, we’ve been having problems with the heating system. In less than 30 days, I’ve had to contact them to fix the heating issue because every week the system is flashing an error code. I wouldn’t recommend this company to my worst enemy.

I would not let ARS change a light bulb or flush a toilet in my home. They are terrible. Bought new Carrier unit 6 years ago, unit has never worked properly. At least 10 visits to fix unit over the YEARS, still not repaired. Called Corporate customer service and received the same lip service. Referred by Home Depot, who could care less about their service. Review the following News report at **. Terrible company BEWARE!! Purchasing new unit now. Filing report with BBB also. Please take notice of this review, it will save you a headache later.

In June 2022, I paid nearly $10,000 for a new AC unit from ARS Manassas, an investment I’m still paying off. But on September 28, 2024, just two years later and still under warranty, the unit broke down. The biggest disappointment, however, has been ARS's complete lack of customer care. For three weeks, I called every other day, pleading for assistance, but never received a single callback. Each time, I was told my case was being sent to the warranty department. After being ignored for so long, I even had to call the manufacturer, Carrier, myself. It was as if ARS simply didn't care once they had my money.

The company (manager and techs) came out yesterday after i got intouch with the sales person and replaced the broken part that was broken that had been put in my home. Once they replaced the broken part from them my system now is in working order for what I am paying for. I got to officially sign off on the order after hours of fixing my problem. Problem is resolved.

My compressor stopped working so I called them to get it working. I was charged over $700 for issues that could have been fixed for around $150-$200 then they tried to sell me an entirely new AC system I didn't need. I feel so betrayed by this company. They also charged me $400 to swap out a $25 capacitor 2 years ago so I'm done with ARS. Please avoid at all cost.

STAY AWAY FROM THIS COMPANY!!!! They DO NOT stand by any of their warranties. The salesman offers all this stuff but, the company never stands by it. It’s a complete joke. Techs sign your name to work orders when you’re not home. They don’t do any work but sign your name so they get paid. The techs never show up on time. It’s a complete waste of time and money. GO WITH ANYONE ELSE. KEEP YOUR SANITY.

They never show up or call! They give you a window of time and then call many hours later after another service has fixed my ac. I bought my unit from Ars so have warranty but they never show up! Worse company ever.

I absolutely do not trust this company, 1 servicemen would come and say everything checks out while another tries to tell you, you need these very expensive services. Not surprised since these guys are independent contractors. My HVAC always works fine until they arrive, do not give this company your business. They’re dishonest.

Negative stars. They sold me a lemon machine for $7000, I say lemon since it has leaked twice in 6 years causing initially $1245 worth of repairs after 2 years and now $2500 4 years later. After calling them we waited a day for them to not show up, they kept saying someone will call you they are behind. At one point a CS told me the one before didn't do something right and then he didn't schedule it. It was 2 days in 89 degree house getting pushed around and lied to about the when they would come.

After being told I need a $400 "chemical cleaning" of my almost new equipment, I decided I would no longer use ARS for HVAC services. Now, 2 years later, I'm getting call after call, sometimes 2 in a day, saying "we don't want to be a pest, but it's time to schedule your service." I have gotten around 15-16 calls in the course of 3 weeks, in spite of my calling them back about 6 times asking to be removed from their call list. The people who I talk with confirm I'm on their do not call list, but I keep getting calls. The last person I talked with said they would remove my phone number from their system, however the next day I got another call.

Absolutely a nightmare. To begin schedule appointment on a Friday no ac. I got a call 45 minutes after the schedule appointment saying they over schedule. Moving to Sunday they show up 30 minutes after the schedule time with no update saying they were running behind. They came and within 30 minutes said I needed a blower. Moving to Monday was told that the service manager was going to call me and blew me off and left for the day. If it wasn’t for Scott the manager I would have been completely out of AC for weeks. This company is a nightmare and doesn’t care about general customers. They are clueless to giving updates on part order and are TERRIBLE WITH UPDATES.

Sent 6/23/2024 on website schedule. Mr. Ed ** received (June 18, 2024) a certified letter from me telling him, as per our contract, I am not satisfied requesting the unit be removed. I have not been contacted to schedule this removal. If it is not removed by June 26, 2024 my lawyer will be contacting you to resolve this matter. 5/22/2024 I purchased an a/c unit from ars, 4150 Church St, Suite 1048, Sanford, Fl 32771. I've had numerous problems without resolution. The contract states, and I quote: "100% money-back guarantee. If, for any reason, within one year of the date of the original invoice, you are not 100% satisfied with your equipment, we will make every effort to meet your expectations, or remove your equipment and cheerfully refund 100% of your money."

Needed a 40 gallon gas short water heater and needed it installed. Called Lowe's and they contract with ARS Rescue Rooter. I called first thing in the morning. Lowe's and ars guarantee same day install if you call before noon, which I did. After the estimator came out and told me it would be $2500 dollars, outrageous! But I was over a barrel and paid it. After he got my money he said they could not install it until the next day at 10a.m. Mind you I had a floor full of water and my whole house water shut off. Here it is 10:45 and nobody has showed up yet. So much for Lowe's and ars guaranteed same day install and the price is outrageous!!! Do yourself a favor and don't use Lowe's or ars rescue rooter!

I bought my house new in 2020 and ARS was the installer of my heating and AC. Over the past several years I have continuously had issues with both heating and AC and have had to call ARS back out to fix it. I have a labor and parts warranty through ARS which is the ONLY reason I keep using them. They often miss their arrival windows and do not call to let you know, their HVAC employees are either incompetent or purposely misleading and lying and they ALWAYS fail to fix the problem. This is not an isolated incident this has been ongoing over the last 4 years. I have had them out to my house over 15 times in the last 4 years to fix what was supposed to be a brand-new unit.

Do not use this company, unless you love extremely poor customer service and getting the runaround. I have been trying to resolve an issue with my A/C they installed since July 2023. A/C was installed January 2023. I made numerous calls for service starting in July 2023. A few technicians showed up to inspect my unit but still no resolution. None of them followed up with me when they said they would. Once a manager came out and made promises, but he also never followed up. I called again yesterday because I am still having an issue with my A/C. I was told all managers were in a meeting and someone would call me back. Nobody called back and nobody has called me back today. Each person that showed up for the service call said it could be an issue with the thermostat, but as of now they have failed to replace it. I would not recommend this company to anyone.

BEWARE. YOU'LL PAY THOUSANDS FOR A JOB AND PAY THOUSANDS MORE FOR LANDSCAPING. Despite their satisfaction "guarantee", they add to contracts that they can destroy your yard, and are not liable for it. In May of 2023 I had to have a sewer clean out installed for easier access to clogged clay pipes. During the process of this installation, the workers did not use proper equipment, recklessly tore up my yard, even managed to take 2 chunks out of a tree ON OPPOSITE SIDES. I still don't even know how that happened. They made no effort to preserve my yard carefully as they should have been trained to do. Ideally they were supposed to lay out plywood overlaying each one on top of each other so that they could place all of the spoils on top of the plywood while digging. After properly compacting in increments they would put the grass back that they cut out or level it off and if it was settled to where it needed more dirt they would bring in more dirt.

Unprofessional, attitude and waste of money/time. Trust through HomeDepot for heater repair service from ARS, first visited for tune up and found the problem of 2 years old furnace can't fire up the ignition, then a week later for 2nd visited for technical repair & charged with $109 in Dallas, Texas area. Technician name tag "Paul" came with unfriendly attitude, diagnose heater problem like 10 mins (don't see any tools, tool bag carry along with him) and judge the circuit board has been fried with throwing "A Bunch of ERROR codes" ?? without explaining the reason of issue and issue location. This will cost another ~ $500-600 labor to fix with part warranty.

I want to start with how wonderful the man who came out today was. Incredibly efficient! Now, my first impression was having made my appointment. Someone called me the day before my appointment to let me know they were running late. For some reason they were going to show up the wrong day. First problem. Secondly, I thought I had signed up for a tuneup. The only thing that happened was just a look over. I already knew I wanted to replace it after I replace a couple other things. I wanted to do a tuneup to help it last just a little longer while I did. Nothing was actually tuned up. Very misleading. My mother who her person never even showed up so she canceled the appointment told me that when they come to tuneup her unit, they do several things to it. Nothing was done to mine, except looking at it. Seems like a waste of my time and your time.

Unfortunately zero stars is not an option. Anyone thinking about going through ARS, do yourself a favor and do not waste your time. We had an HVAC (Heat pump and fan coil) replacement in July. It is now almost September and it is not complete. They have been to our house 6 times so far with at least 1 more visit needed. Luckily I work from home or I would have used all my vacation time dealing with them. The AC portion of my HVAC has already stopped working twice (again the system is not even 2 months old). The first time it stopped working, it was discovered that the wiring inside the heat pump was not properly installed and everything was burned up and melted, it makes me real happy to know that this could have caught fire if the breaker wouldn't have tripped when it did.

In August 2020 Rescue Rooter installed a brand new unit in my home. In June 2023 the unit started acting funny. I noticed it would freeze up. I called them out to check on the unit. The guy came out and charged me a service fee. I thought nothing of it. The guy checks the unit and then proceeds to tell me to get it fixed that I would have to pay roughly $1300. I was in total shock like what. He said that I had a leak around one of the coils and that the housing had to be replaced. I said I have a 10 year warranty and it has not even been 3 years and now I have a damaged coil. He says yes you have a warranty the parts will be covered but there is a labor fee. Over $1000 for labor. That is not how that works.

The AC fan stopped. The tech said it was the float switch--and apparently, replaced it. He also said the drain line needed to be cleaned. He spent 11 minutes in my attic working and then announced the bill was nearly $600! I looked up the float switch part's cost and it was $20. There are no parts involved for cleaning the drain line. He wanted $339 just to clean the drain line! It didn't end there either! A week later, the fan stopped working again. The same tech said the unit needed freon and that that would resolved the fan issue. Didn't sound legit, but went ahead and had it done. It was $352 for two lbs of freon.

My first call to ARS 3 yrs ago for HVAC replacement. For the extended warranty they offer they require yearly maintenance. Got it. Recent eval less than 3 wks ago, now I have no AC and they are requiring a service call fee. So, that's > $8K in 3 yrs and today my AC is not working. Wow, after this call I will inquire if I can go somewhere else for service call and Maintenace, most likely my guess is if it fails again they ARE the installers and they are the responsible for warranty. If I wasn't snared into their program, I would definitely look somewhere else.

ARS repaired my AC unit which under its warranty and replaced 2 small cheap parts with very easy installation process.

Stay away from them! They have an immoral business model to rip you off. They have a $88 special which they do not explain correctly on the phone. Right before the technician is about to come to your home is when they will explain the details. And hardly any of the services generally needed are covered in that special offer. The dispatchers and their crew is also very rude & do not shy away from lying. The dispatcher told us that the staff could not make it for the scheduled appointment as all the technicians are busy vs when the technician came in he says they could not come because they have too many appointment. The technician who came to our home was accusing us of not having the intellect to understand the special offer and that it was all our fault. STAY AWAY FROM THEM UNDER ANY CIRCUMSTANCES.

ARS put in my Central Air last July. I hired them through Home Depot here in the San Diego California area. I was happy with the installation and the installers. They got my job done within two weeks after signing the contract. Pretty fast. Well it's almost a year and I've been trying to get them to come and do a routine inspection of my system to make sure things are in good standing in case I have any warranty issues later on. I scheduled an appt. back in May and the day of the appointment I had to call them to find out where the technician was. They apologized and said they had a new company taking over the scheduling for this and to contact them. I did and they said the techs were too busy with emergencies and could not come out that day. Of course I took time off of work to be here for this. We rescheduled.

AVOID RESCUE ROOTER!! They quoted me $3100 to repair damaged sewage line. They said the estimate was high because of the increased cost of pipes and wouldn't budge on price. I Called their competitor for a second opinion and they quoted me $1500 and told me Rescue Rooter was full of crap about the increase in cost of pipes.

Three times they were supposed to show up and one time they charged me $89 and changed replaced the filter with paper filler. When I contacted the office in Greensboro they were rude and did not want to hear my complaints. I would not recommend them anymore.

Terrible customer service!!! Called to schedule appointment and they missed to ask a very important question about sewer line access point!!! Major miss that makes $300 difference in price to check the sewer line. On the top of that, scheduled for between 8am-12pm and received the phone call in the morning telling me that only available appointments are between 10am-2pm! When told them about 8 and 12 she said most likely will be around 12. 2h later she called again to tell me that it will be between 2pm and 4pm!!!! They showed up at 3pm and I found out that just because it's inside the house main access to the sewer line IT'S GOING TO BE A DIFFERENT PRICE AND THE DIFFERENCE WAS $300 MORE!!! WASTED THE WHOLE DAY for dealing with THE WORST company ever!!! DO NOT RECOMMEND THEM unless you are willing to waste your time and money with this joke of the company!

Terrible: They simply don’t keep their service appointments and don’t have the courtesy to tell you until you waste your day waiting for them to show up. They often don’t. This has repeatedly happened and I’m disgusted with their lack of professionalism.

I used the ARS Rescue Rooter based out of Manasas VA and they were a nightmare for my family and I. As I write this my pregnant wife and two toddlers have been without heat in our home for nearly two weeks in sub freezing temperatures. Two service technicians have been to our home and failed to fixed the problem and made us wait days for the wrong part. They make promises and then break their word. They don’t respond to phone calls. They arrive hours late for their appointments without explanation or regard for your schedule.

BUYER BEWARE! STAY AWAY! Read all reviews as they all mirror the same complaints. Back in October of 2019, I went through Home Depot to have a brand new HVAC system installed in my home. All new ductwork, handler, and unit. They contracted out the work to ARS in Vero Beach, FL. Brennan ** came to my home and presented all sorts of guarantees as well as a $750 rebate upon signing. All lies.

If I had read the Google Reviews first, I wouldn’t have wasted 2 days waiting on this company and no one took the time to be courteous to say no one was coming. Such poor customer service! But, so happy that they showed me how I would be treated afterwards. I must say their call center deserves an A+. They were kind, courteous and very approachable but too bad I can’t say the same for their service because I really wanted to work with this company but it’s apparent they loo pick and choose which customers they want to serve. Please Google this company and read my review as well as many others. So sad to be treated like this!

This company does not honor its warranties. They are dishonest and I recommend to take your business elsewhere. I have had several issues with this company over the years and you should expect the same if you deal with them.

BBB Complaint (25 October 2021)

Just wanted to say thank you for the great job installing our new A/C unit, your crew was very professional, knowledgeable and courteous. The A/C replacement was spotless and fast. We are truly thankful from the first call with Lilian then Joaquin then Dulce, then the installers Julio and Michin, and of course you Pablo. To all of you Thank you very much. ARS truly excelled on the project.

On December 30, 2020, we purchased a $12,000 air conditioning unit from ARS. I explained to the salesman that my sister is an MS patient and cannot get overheated. He claimed this unit was the very best and that there was a guarantee that if they could not fix any problem within 24 hours, ARS would provide a hotel room or portable units to keep my home comfortable. At the beginning of July, the air quit working. After a day, the technician discovered that the installers had not securely attached the duct. The duct had been leaking, possibly since December, and had finally blown off entirely. Thanks! We love to pay to air condition the great Florida outdoors!

Paid over $9k for a complete replacement. The deal was for replacement of the entire unit, 2 free filters, duct cleaning and sealing. They did the unit replacement but failed to replace the 30 amp breaker with a 20. They didn’t bring the filters so I had to use the “cut yourself” type that I happened to have on hand. They didn’t clean out seal the ducts and when I call to get these things scheduled they say they’ll call back and never do. I even called to find out what size filter I need, they say they’ll have the parts department call but they never do. This is a trash company, don’t use them for anything if you want it done right.

Talked us into new furnace. Botched installation. Leak in ceiling. Months and still not fixed. AC that they installed within last year went out. Despite service agreement, no emergency service. Unqualified staff.

Excellent experienced workers provided high quality installation. They removed old leaking heater, and made necessary modifications and installed new heater. They drained and removed old heater. Installation was performed in basement.

I had a drainage block caused by a broken pipe underneath the concrete slab in my basement. I called ARS Rescue Rooter and that was my biggest mistake. In their 1st visit, Andrew from ARS was able to unclog the drain pipe for $500 but submitted me a totally wrong diagnosis of the problem. He gave me a $6k estimate for fixing a root intrusion in the drainpipe in my front yard that was totally unrelated to the issue. The drain blockage returned immediately after 3 weeks.

As a general contractor ARS is the WORST plumbing contractor I have ever experienced and that is in 45 years of contracting. After working with them on a schedule I made an appointment for a week later, today from 10-2. I had phoned them 2 days earlier to double check and appt on. I phoned them this morning at 8:15 to make triple for sure and was assured they will be and I will receive a call 1/2 hour before. I went to job site and "opened up" the plumbing to be ready. I received a call alright informing me they do not work in my area anymore and no one will be there. They did tell me they were "sorry" for any inconvenience they caused me. Did not offer to cover my costs. Stay away from this company. MA

This company is the worst! We have had nothing but problems since we put their system in 4 years ago! Every time they come out (which has been extensive) they make excuses, never show up and break the system constantly. They don't stand beyond their systems and forget talking to a manager. Their people are condescending and don't have a clue what they are doing!

I am a single mother who lives in an efficiency apartment in my home and rent out the other various space to provide an income for my daughter and I. In Feb 2020 I received a call from the tenant that the air heat wasn't working. I immediately began calling around to try and get someone to come and see what needed to be done. My unit was several years old so my fear was that it was a significant repair. The customer service I received while scheduling someone to come out was great. She had someone arrive that very day! He turned the switch on and heard the sound it was making and turned it off to do the remaining inspection. He showed me rust inside the unit and said with the noise it made trying to light he was not going to let it continue running and was going to contact the sales rep to get me a quote.

January 2021 I contacted ARS néw to SC last June 2020. ARS from start to finish went well for me. I’m happy with everything that Ben the Sales Rep wrote up my contract. I plan to call them to inspection my system in September 2021.

I called a week ago. Schedule my appointment for 03/25/2021. They called me on the day of my appointment to tell me they can’t come till April 2 2021 and that they have to charge me a fee of 130 for coming. The service is just horrible. I do not recommend them. They are a nightmare.

I am sorry to say that installation And service support are mediocre at best! (Since we paid more to ARS company then paid for the water tank itself!) Even right now we have a small gas leak that can be smelled coming from around the pilot. We have called ARS few times on 02/23/2021 and informed them of the problem, but no response yet! I understand we had a freeze recently, but this is a priority incident and ARS is falling behind.

After having a unit put in 2013. Started having trouble 2014. Took Four techs to figure out the problem. 2019 more problems for techs to figure out the problem. 2021 two techs to figure out the problem. Each problem was a major expense. Had to have a new company in to come replace one of the units. Today over $8000 in a unit we paid 10,000 for. The unit was originally installed incorrectly. And after doing some research on the unit I had. It was not even the unit that was supposed to be in there. They originally wanted to put a 2 1/2 ton unit on.

Net-net, this company is the epitome of what a scam is. These guys not only try to shove a new AC down your throat but also first sabotage your existing AC unit first in the name of an inspection! I had never done an AC health check before, I decided to have one done when a person approached me at Home Depot. I agreed to a $20 health check.

I bought a Rheem furnace in December of 2018 and had ARS install it. In November 2019 the furnace would not turn on. I had to pay the ARS to come out and blow water out of the pressure switches. They didn’t say why this was happening just told me that the furnace was working now. Come November 2020 we go to turn on the furnace again and it will not turn on. I called ARS out to figure out what the problem was. I paid them again and they told me that the pressure switches had gone bad, keep in mind this is a 22 month old furnace and the cost for replacing the pressure switches is a third of the cost of the entire furnace. The guy said that even though the furnace was less than two years old sometimes “the pressure switches just go bad in these furnaces”.

In August 2020, during >$15,000 complete repiping job, ARS workers and/or representatives stole $800 cash, AND a fifty year-old gold college ring from our house. Houston office was notified, but we never heard from them. The police investigated, but none of the four “suspects” admitted anything. ARS corporate headquarters in Memphis was advised, but they haven’t done anything, as it can’t be proven.

Floor drain clogged up.. Seen they had a add up 59.00 unclog any drain.. Scheduled a time and they did show the next day 4 hours late.. "It happens I get it" so they brought this joke of a drain auger. Ran it down and back, it did nothing.. They they said, "For 500 ish we can run a high pressure line down .." I said no till we agreed no charge if no clear.. Well that did nothing. I think they were running like garden hose pressure "my opinion". Then without my consent they started trying other stuff and then they said they will run a foil chain down the drain for 1,700 and I am like no. So they put some camera down and possibly seen a grease clog, then they said the drain will need to be dug up. Jackhammering my basement flooring for the tune of 7,000. Yes seven grand.. Without a guaranteed it will solve the drain issue.. And then the high pressure upsell was on.. Time all quoted out 7,800 so I caved "stupid me".

I bought an HVAC system in November, 2019, through Home Depot. All I wanted was a servicing. The guys convinced me that my HVAC system was not going to last a week (even though it was only 6 years old) and in fear, I bought a new one. It cost me almost $10,000. It has NEVER worked like it should. The humidity in my house has never been below 75%. It has never been comfortable.

I had A/C service on July 10th, 2020, and I paid $199 for a box of filters that the service guy said he will deliver the next day; after multiple calls an average of three times a week no response! They keep promising to call back...

Below is my experience so far with ARS Orlando through Home Depot for the last (over) two months as of today July 11, 2020: May 9th Rick (who is actually personable, knowledgeable, and professional) came to do the estimate. We were to get another condenser and two new units while moving one of the existing units we already had to another bedroom. May 11th installer came and said condenser was back ordered. Was told days to a week. Did not install 1 ton in master even though it was for existing compressor. Full amount of install charged on 5/11 and on 5/17 statement from Home Depot.

Unfortunately for me, I didn't read the Consumer Affairs reports first, but believed the hype of their TV commercials. Reading through these complaints, I see my same problem listed over and over again. I bought a brand new system the end of January 2020. It's an upstairs unit, so I only used the heat occasionally. But in May, I started trying to use the air conditioner, and that's when the problems started. It took less than month, of only minimal use, for the unit to stop working. First a part had to be replaced that was freezing up on one side, causing the unit not to cool and ruining my filter. It took several visits from multiple folks to finally fix that. Then, when it finally cooled, it wouldn't turn off! I sat beside it one night for almost 40 minutes waiting to see if it would turn off once it reached its desired cooling. It never did. I had to turn it off manually before leaving the area.

Very good company! On time with smooth operating technicians. After removing the old unit, they cut the hole in the wall around 4 inches too high. A few weeks later they sent a carpenter to fix it. And then there is the semi-annual free system check-up.

We called 3 weeks ago for a problem with our AC. Tech came out and charged us $550 for the work/parts to fix it. Fast forward to a couple of days ago and we are having the same problem with our AC. New tech comes out and charges another $250 dollars and says he will be back later that night to fix it. Calls that night and says he can't come because it is raining but he will be back 1st thing Monday morning. Yesterday (Monday) comes, no tech and no call. We called 5 times with a promise to call back and nothing (mind you we've already paid over $800 for this problem). Today we called and they said the part is on back order for 1-3 days! In the meantime there isn't anything they can do so our house isn't 84 degrees (they are out of floor units at the moment)! Total crap. I've left messages with the manager but I'm not expecting a call back. In the meantime, they can expect a lawsuit if my 5 year old has to go to the hospital for heat exhaustion.

Integrity. So important these days. Before hiring a plumber, I did my due diligence and read through all reviews I could find. Many of the reviews I read on "Rescue Rooter" plumbing were from states other than mine and were negative. My wife and I rolled the dice and went with Rescue Rooter for a plumbing issue we had at our rental property. We were met by Dontae, the plumbing tech, at the time promised. Dontae immediately got to work assessing the problem; we thought it was slow draining drains creating a leak in the low spot of the house, Dontae showed us the drains were fine, and it was a corrupted wax ring on a toilet.

False advertising on website. They shows $89 for drainage cleaning but when the plumber arrived he quoted $350. Secondly he supposed to come between 11:30-3:30pm. He arrived at 4:50pm saying cannot find my address on GPS. So does it take 1 hour and 20 minutes to find address in Manor TX? It's not a metro city.

Do not use them - ever. They had a table setup at Home Depot and was offering discounted HVAC tune up. They came out for sure and actually try to use scare tactics to tell you the system is old and need to be replaced even though the unit works fine. The guy, Brandon, came out and poured water in the drainage valve and says it is clogged and says he cannot check the system and that I needed a plumber to fix the drain first before he can actually so call "tune the system". Brandon got the nerves to call me back a year later to offer me a tune up for $9 to prepare for the summer.

Already knew what my problem was, but they still wanted to send their tech out to confirm the problem, I needed an expansion valve installed on my unit. It’s still under warranty, but they still said it would be, and $1000 to install. I never missed a payment, and they still wouldn’t come down on the price. I’ll never ever deal with them again. They are all about the money. Do care about the customer.???

All I needed was a drain snaked at my rental property. When they came out they said that they fixed it from the outside and it was good to go, my tenants told me there was still standing water in the sink. The next day they came out and said it will cost me $10,000 to fix because they have to cut under cement to fix the pipes. They did not even try snake it, water was still standing in the sink. I told them no way and to leave. All I needed was someone to snake it. When they came out they said that they fixed it from the outside and it was good to go, my tenants told me there was still standing water in the sink. I had another plumber go out there and snake it said the cost would be $95. Everything running smoothly now.

Oct 5, 2019. Clogged drain in shower stall. They quoted us three grand for what another plumber charged $165. Began with bait & switch. After describing the drain issue in detail, their office quoted $88 to snake it. Tech who showed up said snaking thru a large floor drain would be nearly $300, even though it was easy access. He snaked for 6 minutes and then claimed pipe was corroded closed and a few feet of pipe would need replacing! 'Only' three grand! I called another plumber and he snaked it clear in a couple minutes and charged for minimum housecall! After I posted my bad experience on Yelp, I received calls from two "senior managers" who profusely apologized and offered to reimburse me the $165 charged by the other plumber (who easily snaked clear the drain). As of Dec 12, they have NOT made good on their promise and have not sent us a check.

Worst experience ever in the last 10 years. Ridiculous!! Do not bother calling them to come in and troubleshoot the root cause. We had a sink backup issue a month back, a technician came in, we spent $600. He has no idea of the cause and just cleaned some pipes and said the issue would go away. The issue recently came back within a month and we tried to reschedule for re-service and so far they have rescheduled it 4 times on various days. Their customer service is horrible to say the least and I have lost patience, wish I could just get the refund and never ever call them.

I am an Airbnb Owner and ARS attempted to misrepresent the nature of my required Service Request. My Air Conditioning Unit was not cooling properly and they attempted to informed me that the entire unit required replacing. They did not attempt to repair the existing unit only to state that it was old and that the unit was beyond repair although this was not the case. I call in a second opinion from Lee Company and they proceeded to repair the unit by cleaning the coils, replacing the filter and adding additional coolant. This only required about an hour of onsite time from the more than capable Service Technician from the Lee Company and the unit was up and running the cooling efficiently saving both me and my guests from the oppressive heat during that time.

ARS are the installers for Home Depot. Please do not trust them. They installed a HVAC system in my house in 2016. Lots of issues. Poor job performance, poor customer service, etc. I made a claim to Home Depot for this installation and they have the nerve the denied the condition in which the installation was left, running wires sitting in my living room to the thermostat. Awful. Plenty of small local businesses to choose from. I am sorry I did not research them prior. I wish I could post pictures along with this review.

We called and scheduled an appointment at 12:31 pm and were quoted a $88 Sewer clean charge and an appointment between 2 & 4 pm. They were approximately 6.5 hours late and then told us that the cost was now $350 to do the job. This company had us wait all day long and then tried to renegotiate the price. *** BEWARE :( WE WILL NEVER USE THEM *** BEWARE *** We called a different company to get it done.

ARS Tamoa Bay came out through Home Depot to my home for yearly tuneup and cooling check twice for same job. 1st serviceman was making guesses on what needed to be done without even looking at units. Replaced one part & suggested another $550 total. I did not feel right with him in my home I canceled the same day all parts and services as I found to still be under warranty with someone else. Did not show up twice for original service and canceled on me once without telling me.

Finally made it very late, guy looked at problems, wanted over $200 to get started with drain. Advertising as $99 clean out. Can't find main drain. Refused to honor coupon price, customer service zero. They advertise extensively about their $99 cleaning, quick service. They do NOT honor that. Use Home Advisor and find local plumbers, much better. The guy that came over said he had just had that problem with the last customer!!! So obviously they lie on their ads. Go elsewhere!!!

I had three heating and air conditioning systems installed by ARS. The first system failed within 3 months. They serviced it, said it was okay and then it failed again six months later and required a new water pump. The second system failed within 9 months and needed a new motor fan. The third system managed to last two years and the condensing fan just quit working last week. The ARS service tech came out and diagnosed the system as having a faulty condensing fan motor. They have a coupon online for a free service call if the repair is done through ARS. They told me that that coupon was expired and they were doing me a big favor by honouring it for me. I happened to look online today and saw that there is a coupon right there for the same thing that is good till the end of September so they basically lied about doing me a big favor.

DO NOT USE ARS FOR HVAC NEEDS IN THIS AREA. I got my system replaced in May 2017 because it had a slow acting leak. They told me my options were get it replaced, or get it refilled once a year. So I hired them to replace the whole system. Another year and a half later, it has a slow acting leak and needs to be refilled. When someone came out to perform a diagnostic, they didn't do a leak test and just said the thermostat needs to be replaced. After about 10-15 calls over the course of 2 months, they continually did not send anyone out or contact my property manager to fix the problem, even after a quality manager supervisory told me she would ensure a leak test for no extra charge would happen. I then called their corporate office in Memphis. At first, the lady there, Cynthia, seemed genuinely concerned told me she would get on it. She was surprised when 2 weeks after I called her the first time, nothing had been done.

I'm writing this on a Sunday morning before 10 AM, since a rather rude person from ARS chose to call me at 9:00 AM on this day. I don't have any problems with the service, per se (I think the plumber could have done things faster if he was more experienced, but I'm ok with the service as a whole), but the way they handled their communication with me was horrible. The plumber charged me $500 for services, which I agreed to, however, when he left yesterday (Saturday), he said that his tablet wasn't allowing him to put in a custom price. Fine, no problem, "just invoice me the correct amount and I'll pay it." Should be easy-peasy.

I used this company through American Home Shield for a water heater leak. The tech finds there is water leaking from the pipe into the water heater and quickly concludes that a slow leak into the tank has rusted the tank. He did not check underneath the tank or perform any troubleshooting. Offers to replace tank for $1800. After he left, I removed the cover around the bottom of the tank and discovered it’s not leaking!!! The leak is from the pipe only. What a scam!!!

Worst A/C company ever. This company makes Home Depot look really bad. Their customer service and service in general sucks. They are a rip off and no call/no show for their scheduled appointments with their customers. Worst experience ever in life is with this company. They deserve to be sued and shut down. I won't ever use this company again and will NEVER refer anyone to them.

Scheduled an appoint with Palm Bay Home Depot for service call. Had to leave work early to meet with technician. Lost several hours of pay waiting on tech. Called to find why the tech had not showed and informed the tech had until 8 pm to show up. Tech never showed and never called to cancel. Will not schedule work with them ever again or use Home Depot in-house representatives either. Do not use this company or Home Depot for service calls.

Beware of this company. They have fraudulent practices. My AC unit wasn't working so I called Rescue Rooter. They came out and the technician gave me a quote to repair an engine for $1300 or to replace the whole system for $6K. They also told me that they cannot guarantee that the system will work once the engine is replaced and I should just go ahead and replace the whole system. This didn't sit right with me so I called a small company to get another quote. This company replaced a small part for $324 and got my AC unit to work. I'm so relieved that I called another company for an estimate or I would have been in the hole for $6K.

I bought a system 4 years ago 2015 and now 2019 having trouble with the unit not cooling. I called the company to come service and the service worker said that I need refrigerant. I said, "Why do I need refrigerant for a system that is only 4 years old?" I asked, "Do I have a leak," and he answered, "Probably so." I asked how much would it cost to fix the leak. He said $2500. I said, "I am still under warranty," and he said, "It would be $4000 if you were not under warranty." I said, "Well how much for refrigerant," and he said, "$129." I said, "Ok. I will just do the refrigerant right now so I expected to pay $99 for testing the unit to see what’s wrong and $129 for refrigerant." Once he put the refrigerant in he said my total was $799. This is not what I was quoted.

After reading all the reviews on this site (not their site, which only has 4 star reviews) I feel the same as other customers, across the United States, but especially in California. I have a clogged drain, they snaked it with the camera all the way to the street and told me of the multiple problems with my line, cracked pipe, root encroachment, doesn't line up with the city line. The service they came up with was to bust out all the concrete next to the house, shoot 35 feet of liner in the pipe to the city line, backfill, get an inspection and the cost was a mere $15,000. Here's the deal, I'm a new widow, this is an older home, they were preying on my situation. And I'm really mad about it. I may go to Home Depot, rent a clean out machine, and get it done myself. They had the gall to say I could get a payment plan, at 7% a year! It makes my blood boil.

Guess I'm lucky they didn't show. Should have realized they weren't the company for me when I was setting up the appointment, as the person I talked with seemed to know nothing about their offers and was generally unpleasant. When they called 2 hrs into appt window to cancel, the person (who was polite and apologetic) asked if I wanted to reschedule for 2 days later - I said, "No, thank you."

The sales person quoted me 27 thousand and change for one quote and then said if it was too high he quoted me.23 thousand for a lesser unit. Then he tells me if I call and tell them I only have 15 thousand they will probably accept the offer. This guy must think all consumers are idiots. After ARS's shoddy salesmanship I tore up the quotes as fast as I could. I would not recommend ARS to a dog, because they are completely crooked. I went went with Air Rescue for twice the job at 1/3 the price. BEWARE!!!

Called these idiots to give me a price on a new heating and ac system for my 1064 sq ft home and was quoted 9000 dollars for a new unit. Refused that offer so asked them to send someone to diagnose prob of not running with current unit. I had told the tech when he arrived there were 2 sets of breakers on the lower left corner of my main breaker panel and that I had cut them off for safety concerns. He then proceeded to so called check the unit and proudly proclaimed there was no power coming out of the furnace breakers inside the furnace but there was power coming into them. Charged me 90 dollars and left.

My 87 year old cousin called Rescue Rooter Jack Howk company for help with an emergency, water on her basement floor and no hot water. The problem was solved, new supply lines to hot/cold water for the washing machine. Total charge, $332 to fix the problem. BUT the "plumber" also sold her a new 50 gal water heater. There had been NO problem with her current water heater. She was sold a 50 gal water heater...she is a single person in a small 2 bedroom, 1 bathroom, no dishwasher home. For those services she was charged $1636. Unconscionable at best!!! I would NEVER recommend this company.

I needed a hot water tank and purchased one through Home Depot. In my area, Corona, CA, Home Depot contracts through ARS Rescue Rooter. Bottom line: This plumbing company charged me 650 dollars for the water tank and 1300 dollars for upgrades and so-called code requirements plus labor! Not only that, their plumber stole my water pressure gage on my outdoor water bib. When I called about it, ARS said they thought it belonged to their inspector and was doing him a favor by taking it off my hose bib to return it. REALLY? Wow. Lowlifes. Do not use this company or Home Depot.

This company is a scam. Working under Home Depot as service group. They came in and started breaking things on a fully functioning unit. This is how they are trained. They don’t know the service just how to break things then have a new unit installed.

On December 5, 2018 I saw the ARS Rescue Rooters commercial on TV and called to schedule an appointment quote for the same day. Ralph ** came to my house about 6:15. After about an hour, I asked how long the presentation would take because I hadn't had dinner yet and needed to go to bed later. He said that he still had 1.5 hours to go.

Window of service 4 to 8 PM. 5 calls to check "on schedule". Call from technician at 11 PM re-scheduling. Rude customers' support and they will try to blame it on you. Avoid at all cost. You are better off with your broken AC unit.

Contacted ARS Rescue Rooter (Wilmington NC) to provide a quote for my elderly parents. Fortunately, I recently had to replace my AC unit and air handler so I had some idea what to expect. The representative did not sit down to review unit options, or show the price points of the equipment. He only measured the exterior of the house and did not perform a load test. He provided the most outrageous quote for the equipment. I knew the average cost for a 3.5 ton 14 SEER based on my recent purchased and based on research.

This company came to my home to unclog a drain. They preyed on my inexperience in plumbing and recommended I tear up my Garage to clear the issue which was a dislocated clay pipe. I was quoted $5600. It was a good thing I decided to get a second opinion. A quick search on BBB yielded complaints of plumbing snakes built and rigged to stop to simulate an uncloggable drain. Techs are trained to fight with the snake and act like the snake is immovable. On a whim after reading this I went to Home Depot, rented my own snakes and cleared the drain... It's been 2 months and systems still works flawlessly. This company is dishonest and I feel the techs that are in the scam are also dishonest. Stay away!!!

ARS (Norcross Ga.) did annual checkup and Replaced 2 capacitors (retail $12) and charged us $440 for parts. Called Customer svc. 4 times over 4 weeks. No callback or action taken. Only recourse Legal.

Like so many others on this site, I purchased a new A/C unit from ARS through Home Depot. Like so many others, we're at the end of week two for what was supposed to be a three-day install project using the Chester, Va., ARS team. Like so many others, I keep getting excuses and the runaround about when they will finally come out, cut the new intake and vent holes the salesman told me I must have in order for my new system to work correctly. For two weeks we've had: the entire upstairs torn apart; the contents of my walk-up attic stuffed in every nook and cranny because the installers said it had to be moved out of the attic for them to get the work down; workmen showing up and then not showing up; no drapes or shades in any upstairs window since they were only supposed to need one day to make the cuts and finish the job.

The Good: Most of the technicians who have come to my house have genuinely been sympathetic to the issues we've had. Particularly the young Hispanic men who perform thorough work. The Bad: Warranty replacement of a faulty unit required over 15 site visits. I missed a lot of work to be home for the technicians. Moreover, they conducted repairs that were not needed: 1) Installation of two new air returns, 2) replacement of the entire line set & altering the exterior of my home, 3) the "new" warranty unit was actually not brand new & is faulty. The cost of these home-modifying "repairs" were ~$1400. The amount of work I've missed ~$1200.

An ARS technician who came for my next door neighbor told me that while he is working he realized from the sound that there is a problem with my A/C unit and he can take a look at it. I said ok. Then he told me to call the office and tell them that he is here and I want service. I called the office, gave the technicians name and told them I want him to look at my A/C unit.

ARS / Rescue Rooter Richmond 12916 Old Stage Rd, Chester, VA 23836 (804) 318-5341 - This company is CHEAT, I had issue with my new AC which was installed on July 2015 from the same company (this company is registered agent of Home Depot). I asked them to come and diagnose the issue. They charged $77. First, company send a junior technician, who couldn’t diagnose the issue. I Could not go to the other company as I already paid money.

Had blocked toilet. Left wife in charge to call service-job (drain cleaning) completed for 389.00 plus and estimate to fix line to street — claimed they ran camera thru line and found damage to main sewer line. Although charged would not give video of supposed line damage. These guys are the worst. I am putting a hold on wife’s check and will use an attorney if necessary.

Our salesperson arrived on time, nicely dressed but proceeded to think he'd found a sucker. His installed price for a 2.5 ton unit (Rheem) taking 8 hours, was nearly $7,000.00. I quickly looked online, found the same unit quoted at anywhere between $1,200 and $1,800. The cost an HVAC tech in my state is an average of $20.00/hour, not including overhead. If you have them come and price something, understand you are paying much more than you should for what you are buying. So, beware.

Well to start off, I hired these people for a hot water heater. I got an estimate for the work. I WANTED a 30 gallon water heater because there are only two people living here and we don't use a lot of water. The technician came in and he wanted us to have a 40 gallon water heater and figured he was right because he told me they don't have 30 gallon water heaters anymore. So I believed him. Signed a contract, the job was 3475 dollars. After he came in, put a large hole in the wall to make better contact with the gas line to the house. Then he put in some line that was curling in a circle and the gas was leaking into the house. That was the first of three days. I had to put towels down next to all the bedroom doors so it would not leak into the rest of the house. I told my husband to shut off the gas line. We are lucky they didn't kill us in the first day.

Terrible customer service to a 29 year customer. We had them install our heating and air conditioning systems when we built our house originally. All three systems have since been replaced by them at least once at costs averaging $5000-7,000 per system. We have paid for twice yearly routine maintenance by them for the entire 29 years. Today they were scheduled to come out for routine maintenance and as always we were scheduled to be the technician's 1st call arriving at 8:00 am since we have 3 complete air conditioning and heating systems and it can take them much of the day to complete the service.

I contacted Rescue Rooter about a week ago. I had a plumbing issue. I had water backed up in my basement sink from a pipe upstairs. They came to do the job, and I paid 365 dollars for nothing. The plumber, and I use the term loosely, told me that this was a temporary fix because I had a lot more roots and work that needed to be done and that it would cost over $5,000 dollars. I had another plumber recommended by a friend that came to my house and he did the job correctly and it was less money and he said the problem was fixed. The Rescue Rooter people had me and my mother scared about this house plumbing for absolutely nothing. They lied just to get us women to spend money that we don't have. He even offered to finance the work. That was wrong. I will never do business or recommended this Rescue Rooter to anyone. They are in the business to make money off of people's fears.

ARS advertised repeatedly on CBS Miami for a $19.00 A/C service. I called asked them if it specifically covered cleaning out the safety valve on the air handler (the unit inside an apartment or condo designed to fit in limited space). The scheduler said that is definitely covered. I scheduled a 12-4 window 6 days in advance on a Saturday. On Saturday I called at 9 am to insure I was on the schedule. The agent confirmed the 12-4 window and informed me when the window began I would be contacted with a better time estimate. At 2:30 p.m. I did not receive a call, so I contacted an agent, who checked with dispatch to learn they are running behind because the technicians got a late start after the morning meeting. I opted to keep my appointment.

Called to set up appt for maintenance check on an air condition that they put. I was told the company was sold to one hour but no one told me so I said they was charging me a certain price for maintenance. She said they charge another price but since I had been customer they could do for certain other price so I said ok and set up an appt. And like a lot other customers they call at the last min and cancelled the appt. so I told them forget it then a few months later I get a call to set up an appt. I did not call them back.

Called about having ductwork wrapped in crawl space. They said I needed to replace the whole 12-year-old HVAC system as well. Trusted them and I went through Home Depot to hire and pay them with HD Card. They charged me $9500.00. Said they completed the job and after 7 months of triple high electric bills compared to previous months/years, I called them to come see what may be the problem. A young man came and went into my crawl space that I have never been in and came out with pictures. Pictures show NO duct wrapping was done and the main duct was pulled apart from the main duct box by 6 inches letting all air (hot and cold) out under the floor. This was pulled out when they installed a shorter duct reach HVAC system and never completed the job. Robbed me of several thousand dollars.

Be aware of this company if you need to buy a new furnace or need services. I bought a brand new furnace and now it is not working well. It has been used only for one and a half year, and now is broken. The burner is not turning on and it is releasing the air cold. I have called this company more than five times and five technicians went to my home to check the problem but they do not know how to fix the furnace. They do not want to replace the furnace even though it has a 10 years warranty neither. We complain with the manager and the main offices but they do not care about it. Definitely this company is a fraud, do not buy anything from this company or require services because they will charge you every time they go to your home and the technicians do not fix the problem. This is the way this company makes money.

PATHETIC! I rate them a ZERO. They scheduled an appointment and did not show up at all. They rescheduled for another day and 45 mins prior to the appointment they canceled. They told me they could reschedule 4 days later at the earliest. I explained to the supervisor that our home was uninhabitable without the service and was told that other emergencies were higher priority. They took new business and canceled me. LAME! They cost me lots of money, my family had to find a place to stay. This is the worst I have ever been treated by any contractor!

1st of all they never showed up the day of appointment. 2nd day they sent a so called plumber to snake a drain pipe. He wasn't prepared and didn't want to be doing this job since it was on his way home. He blamed the stoppage on septic tank. I called county. They came right out and said that equipment was working properly. I called ARS to complain that job wasn't completed. So they call me back this morning wanting me to schedule but now they want a 70.00 trip surcharge. This operation is disconnected with customers and the plumbers they have. I will make it a point now to share my experience and dissatisfaction.

After hours A.C. repair. While I was away, my wife, 73 yrs. old, home alone and ill, realized A.C. compressor was not running and the house was getting hot around 6:00 PM. We have 2 big dogs and therefore she could not go to hotel. Our regular A.C. repair Co. could not come until the following afternoon so she called ARS. The tech arrived at 9:00PM and was there 50 minutes. He installed a compressor starting capacitor and jump start kit. He gave her a price for the capacitor of $239.00 and the jump kit for $349.00. She had no idea what these parts can be bought for and just knew they were very expensive. Under duress of being stuck, ill in an 85 degree house, she consented to the job. The bill was $757.45. When she reached me the next day I went crazy. I know what the retail prices of those parts are but looked them up to verify. The capacitor is $36.60 and the jump kit is $66.00.

I had a new A/C unit installed 2 years ago in May 2015. Since that time I have had to call for service 18 times... 10 times in the last 2 MONTHS!!! I've had a different service technician come to the house just about every time. They've given me multiple explanations for why the system doesn't work when they come for a service call. One said it was an air flow problem. Another said they should have never sold me this 2 zone system based on the house design because it will never work right. One said it was the damper motor, so I paid for new one. Another said a TVX bulb not attached.

We had our units installed on 7/12/17. It's 8/1/17 and they have never worked! They have tried to fix the issues since day one and failed. They also destroyed the facade of our house with their initial install mistake. (I have photos to show) Customer service has been horrible and their install crew are always a no-show when they say they are going to show! My husband and I had to go to Walmart to purchase two window units to try to keep the temperature down.

Per our contract, our completion date was May 15, 2107; they started the job May 17th, 2017. My installation was postponed until 05/24/2017, they were a no show. They showed up on May 26th, without a call ahead with a time frame. Today is June 17th, we have not had our final inspection. We wrote a check in full prior to them beginning the work; I received a call they accidentally shredded my check and asked for payment. When I told him the job was not complete, he felt apologized for calling me.

Last year when my water pipes leaked I called them. Waited several hours for someone to come. My drains are clogged. Decided to give them a second chance. Called them 9 a.m. this morning... as a emergency situation. Raw sewage coming up my drains. It's now 330 p.m. still no plumber or call from them... Terrible service. Will never call them again.

I purchased a home AC unit from Home Depot ARS on Dec 3, 2013. The install was good, works fine. Fast forward: May 2017 we are selling the house. We find out ARS pulled 4 permits, 2 by accident during Dec of 2013 and never had the work inspected and closed out the permits. Lots of communication issues and unity of command issues at ARS. So I called Hillsborough County Florida who advised these permits have expired and I will have to hire an engineer to inspect the work and submit a report. I called an engineer $700.00. WTF. Because of ARS failing to do their job I have to pony up 700 bills. Finally got a call back from ARS who said to send them the bill, ya right. Our closing date is two weeks out. Let's see what happens. My experience is there is a lack of integrity with some Florida contractors. My first contractor is in a Florida prison doing 20 years for fraud. I'm leaving.

I spent $99 on May 4 for a technician to tell me what I already knew, that I would need to purchase a new hvac unit and that the $99 would go towards the purchase of a new heating and air system. The technician was amazing. He then contacted a "comfort salesman" who came that same day and said he would look for a system and get back to me the next day with a quote.

I used ARS Rescue Rooter in Chester, VA to install a new water heater. One year, one month later it was leaking. They said it was the tank leak when it was actually the pipe. They charged me for the visit with WRONG diagnosis as I discovered where the leak was after they told me to call RHEEM the manufacturer. The ARS manager called me that afternoon and said they will come fix it after I complained to the service tech.

Called ARS to come out and check my parents AC for them. They got my credit card info over the phone and took money out of my account for the technician to show up between the hours of 12-4. Well, he never showed or called. We waited all day long for them and called 4 times to be told we were the next in line. They rescheduled to tomorrow morning. Let's see if they show!!!

I wish I would of read the reviews prior to purchasing a new ac unit with ars. Like most of the people I went through Home Depot, I think of Home Depot as a reputable company. I continued to have the unit checked biannually. 2 1/2 years later they claimed the evaporator coil has a leak. The employee never did a leak test. They said part is under warranty, but the labor cost will be 850 dollars. I declined. I called another ac company who came out and did a leak test and did not even find a leak. The cost to replace the evaporator coil would of cost me 350 dollars. It's disgusting.

Rescue Rooter very high cost, triple cost of most other plumber companies. They quoted a job to fix a leaky toilet for $489 before they even looked at it. I told them that cost was too high. They lowered the price to $369 since they said they would probably have to run a snake through the lines, maybe there will be a crack toilet, reseal, change out bolts. It kind of scare me thinking I had a big problem. I agree, I stood there and watched him and he did nothing but change the seal. He said the drain line was fine and the toilet was fine. He spent 15 minutes and charged me the full price. He said it was a worn out seal. 15 minute job.

Issue: I purchased a home with 2 comfort maker systems installed by ARS in 2002. Subsequent to that I have used ARS for the past 14 years for all things HVAC. In 6/2013 I purchased a new unit from ARS - (ARVF30B14 & GSZ13024 Invoice # **). On 10/14 2016 I had it serviced because it was not working properly (Invoice # **). I was told that the compressor was (1) weak and (2) not starting every time and that a Hard-Start kit "may" help. I had the hard-start kit installed and it did not improve the unit's performance.

As some other people, we started our problem by listening to a Home Depot rep (ARS is a contractor for Home Depot) to get a $59.00 tune-up on our American Standard furnace. It was the most expensive $59.00 we have ever spent. ARS service came home & told us both capacitors needed to be replaced. However, one was special & needed to be ordered from factory. 15 mins later technician told us he found something similar in his bag & will replace it. We end up paying over $420 for this tune-up. A week later, when we turned the furnace on, there was a terrible noise from motor. I called ARS and was told that for additional $95.00 someone will come to our home to check this issue. ARS refused to comeback & check this issue for free. Now, after spending over $420, we have to replace the furnace. We will never buy any appliances or services from Home Depot anymore.

Probably the worst customer service in the nation. Bought our unit via Home Depot (over $9K) installed and maintained by ARS (two plus times per year). Due to bad install but mostly maintenance, mold developed in the coil. Coil damaged by maintenance causing water buildup. UV light does not work with lots of water. Air handler, clean effects unit, ductwork and entire home contained by mold. Ductwork installed by ARS one cause of mold as it was installed improperly. Years of repair requests resulted in damaged ceilings and water spots due to not being insulated properly by ARS.

We started our problem by listening to a Home Depot rep (you maybe aren't aware that ARS is a contractor for Home Depot) to get a $38.00 summer check on our A/C. It was the most expensive $38.00 we have ever spent. ARS service came out, told us we needed 4lbs. of coolant (but didn't have the tools with him to see where it was leaking!) and the controller was bad. To the tune of $597.00 we let him fix it. Stupid YES, however, we were already a day late for our paid for vacation and had housesitter at our home for us to leave. The next day the unit was smoking and needed to be cut off at the breaker as to not have a fire.

In June of 2014 we decided on a new unit. After purchasing our townhouse and a few A/C problems we thought it was best to invest in a new unit. The unit was installed mid June and things seemed good, we were very happy with the technicians and the services that was provided. As a matter of fact they had a few hiccups and they worked through the evening to make sure we had a working unit. August of that same year the unit began to give some problems, this problem was taken care of under the warranty. My husband and I did have some concerns, after all this was a 2 month old A/C. As per the invoice the condensation drain line was leaking and this was replaced. The technician departed and we were up and running. A year later is where the problems began.

Had made an appointment with these people for the sole purpose of unclogging my ac condensate drain line. Had seen an ad for drain cleaning for $88 and asked to avail of such. Was not informed at this time that this special was for plumbing drains only and DID NOT specify in ad. Appointment was made. Sat around home majority of day and waited throughout the window given; NO CALL!

These thieves just left my house an hour ago. Little did they know I had a remote camera in my bathroom. The so-called, plumber came into my bathroom and never looked at the toilet. He just got on his cell phone with someone and then went down and tried to talk my wife and her medical adviser into spending way more money than we were quoted. They had him call me. And then he tried to get me to spend, about doubIe, with no final price quoted, to fix the problem. I called him out as the bait-and-switch, thief that he was. I told him that I had been in business for over 50 years and to get out of my house, immediately.

I called in about a repair Thursday the 23 of June about 7 pm and was told someone will be there between 7 and 10 pm that night. At 9 pm I called back and rescheduled for Friday am the 24 of June. On Friday am 2 trucks and 3 men appeared to give an estimate on the repair. The man gave me an estimate of a whole plumbing system changeout of 3600 dollars... now if I understood this was a free estimate. I then told the man I was on social security and I could not afford that and would like to repair just the hole in the pipe. Now when he and the other man with had made an estimate were in the truck for 30 minutes and came back earlier with 3600 dollars.

If you got a letter in the mail offering routine maintenance of your system for $40, Beware. The particular offer I got offered a $50 gift card at local restaurants and a free service call if I had any problems with my system within 30 days of the maintenance call. This is a brilliant scam because when the technician came for the maintenance call he conveniently left the caps off of the unit after he checked the Freon. By the way he informed me that the Freon was OK and I didn't need any. I didn't discover that the caps had been left off until about two weeks later. And a few days after that my unit stopped cooling. So of course I called for my free service call. The technician told me that my coils Were so dirty and rusted that the Freon had escaped through the coils.

I was threatened to not discuss anything regarding my opinion of their work. After 7 years of misery dealing with them, 15,000 spent and over 50 service calls the humidity in my house remained above 60% constantly even with the units running at 69 degrees additional dehumidifier while house dehumidifiers they said I needed. My home began growing mold, doors wouldn't open, I couldn't see out my windows from the moisture. Finally I had enough, replaced their system with a different company and amazing enough all the problems went away. ARS didn't even install dampers and the installation was the worst three other companies had ever seen when looking at their work.

After waiting several hours after being told technician was on his way, I told the tech that we had no hot water. He opened the top panel and tested the wires with a voltage meter and flip my fuse panel box off and back on and told me my water heater was no shot and proceeded to tell me he could sell me a water heater and installation for several thousand dollars. He basically said that my water heater could not be repaired. I called Whirlpool while technician was still here. At that point tech. hurried up and collected my 89.00 for service call and on the way out told me to tell whirlpool water heater has a bad circuit board.

Hired this company to clean a clogged drain at a rental. They advertise $88 special for exterior clean out which we didn't have. Said they would call if any more than that. They never called but rather charged the tenant $275. While doing the work they broke the drain but said it was existing and charged me $315 to "repair" which ended up being a $7 no-hub coupler rather than repair. They offered $100 refund to both the tenant and me which didn't seem adequate. Now going to our credit card company and State Contractors License Board.

Extremely aggravated with the way I was given the runaround from this company. I will never utilize them EVER again. I had to file a claim with the Better Business Bureau and Division of Weights and Measures after consulting with my attorney about this matter. I attempted to contact the company for numerous days to correct the amount they charged my account for services rendered. They quoted me $2,200 for the work they did. I was charged $2,300 in my account on March 2, 2016 after they stated that the payment did not process, but it was pending the whole time in my account. After further discussion with my insurance company they stated that the costs associated with this work are: Cost for leak detection: $200-300 average; where Rescue Rooter charged me $325; Cost for jackhammer access to line: $1,200-$1,500 average; where you Rescue Rooter charged me $1,875.

I had a $7000 air conditioner installed a few years ago, it stopped working this month 03/2016. When I called I asked if parts and labor was covered. They said I was 100% covered except for the $89 service call. Then they get here and want to charge me $257 to look for a freon leak and then more to fix it, plus the $89. The very rude mechanic said I wasn't covered for labor. I either sign for the repair or he was out of there. You should never need freon in an AC. It's a closed system. It means they didn't seal it to begin not. They never responded to my complaint.

I suspected a water leak in the wall behind my shower, which is also the area where our washing machine lines are and the hot water heater. The tech came out to find the leak and come up with a repair estimate. When he arrived, he looked in the area where water was, which was seen from an outside wall. He turned off the water supply to the house and said he can see the meter moving which would confirm a leak. He then said it was "probably" a slab leak, and that they were running a special on their moisture detector... Normally $450.00 per hour but the "special" is $285.00 per hour with an additional $180.00 per hour after that. He guesstimated the repair to be between $2000.00 and $5000.00, but didn't know where the leak was coming from. I thanked him for coming and I told him I have other plumbers coming out to look as well. I like second and third opinions. He was clearly upset when I told him that.

I own a property in Orlando that had a water leak and flooded the utility room and a bedroom. My maintenance man called the 1st company that came up on Google which was ARS Rescue Rooter. I called around 2 PM and they gave me an appointment between 4:30-8 pm without after hours charge. It was necessary to make 2 calls to check stat, I called at 8:20 and 10:10 pm. The 1st time I was told the tech was tied up and I would be next. The 2nd time I was told that the appt had been rescheduled for 2 days later and the local office was closed until 8 the next morning and I would be billed an after hours fee if someone was dispatched that night. The following morning I called to speak with a manager. I was told one would call me.

The service man diagnosed the issue in about 5 min. which is where the good service stopped. He spent entirely too much time trying to convince me that I should buy a new furnace instead of giving me an estimate. He told me that the inducer motor was bad and that it would cost me $1046 to have it replaced. Then he scheduled a salesperson to come to my house the next day to give me an estimate on a new system. He said he would order the part in case I decided not to get a new unit. He could not give me an idea when the part might be available.

This company had me. They charged me $549.00 to replace a small part. The only reason I used them is the water in my house could not be turned on until the part was replaced and they knew it and took advantage of the situation. HIGHWAY ROBBERS! DO NOT USE THIS COMPANY!

Salesperson overcharged me for the work that was done. Salesperson first said it would be $2400.00 to repair broken pipes. But then said that would not solve the problem, that all the pipes would have to be replaced all the way up to the sinks and bathtubs and that would cost $8741.00 with a discount of $600.00 = $8141.00 and finally to replace all pipes would be $5400.00. They only replaced broken pipes.

I used a promotion that made the cost of a mechanical sewer cleaning $88 + tax (normally around $400). When the technician arrived, he immediately began upsetting the hydro jet cleaning at almost $1300 (about 14 times the cost of the mechanical with our coupon). I was fine with him giving us the option once, but he continued to pressure us after I declined. After performing the service, he wrote a misleading note on the report that might lead people to believe that our sewer was still obstructed with root intrusions, which isn't the case. They also neglected to send us the sewer video - something that was supposed to be included with the service. It was a very frustrating experience, and I would not recommend this business.

The reason for this email is that my mom was looking at the invoice/receipt given to me on 6/22/15 and read that it states that roots were taken out. I did see roots from the camera that was shown to me but those were supposedly from the front part of the house not the back where the line was flushed out. The reason for this submission is because my mother ** owner of ** was looking over invoice/receipt and the question is that it mentions roots were found in pipes and forced out which never were shown and I the daughter ** didn't know that was put on invoice/receipt.

Avoid. At. All Costs. -5 stars. Seriously. I'm not a big complainer, and rarely leave bad reviews of businesses. Not this time. These guys are beyond horrible, but come off as really professional with their uniforms and professional-speak. But they're to be avoided at all costs. First, they are ridiculously expensive. And it gets worse. As per their own contract, ** who came out to do the job, did not replace all the pipes, set the main drain line at an improper pitch before exiting the foundation, and did not clear all the debris under the house, leaving the old cast iron pipes behind. All of this was clearly stipulated in the contract.

Nothing in my experience with ARS is good. I simply felt robbed, but luckily I cut my losses short and sent away the dispatched technician before he stacks up some crazy charges. My A/C was low on Freon, but the technician was fixated on selling me a new A/C. He was not interested in fixing the problem. So he provided astronomical prices to trace the problem, so it would be easier for me to accept replacing my A/C rather than fix it. So, I paid the technician $69.95 for a technician so he can try to sell me a new A/C. What a rip-off!

Early January 2014 I had ARS install an air handler to my cooling system. I paid with a check. They took a phone picture of the check. The check was cashed Jan. 16th, but they kept running check through telecheck trying to empty yet account.

They came out to do a simple snake - the main job. My regular plumber - too busy, said 160 should do it. They came, showed me the book and said $366! I said “no way”, started calling my guys back. They came down to 180. Then the snake wouldn't go any further..it's stuck, need to wait for the camera. Another hour+ waiting. Camera goes black at the end. Going to have to dig a new drain for you - cut through concrete, this that - how much? $3400 - No WAY. We do special financing blah blah. Still had to pay $180 even though they did nothing for me. Regular plumber calls back. Tell them to leave, they don't know what they are doing. Next day (yep, rented a room) my guy comes - clears the drain - 160, yes you do need a new clean out....$900....WHAT A HOAX!

We had a sewage line backup into our home, tub, showers and toilets while I was on duty at my fire station. I instructed my wife to call a plumber and to get a room at a local motel. My wife ended up calling rescue rooter and they came out and said they would have to come back the next day and they did. I met them and we discovered we needed a clean out installed. I was in a JAM and needed to get my wife back into the house so I didn't have time to get other bids or check reviews of this company. I paid $3775.00 for a clean out and then was informed to replace the sewage line would be another $7100.00. I told them that was too much and then they dropped it to $5300.00, still too much. Afterwards I got two bids to do the same job, replace the clean out, both were under $1000.00! I was taken for a ride because I was in a JAM. Do not use this company!

Our local Home Depot referred Rescue Rooter to do tune-up on our 5 Tons Air Conditioner unit for $78 dollars. When the technicians from ARS arrived they inspected the outside and inside unit but did no service to it. The "Tune-Up Service" consisted of physically inspecting the unit. After completing their inspection they created a report recommending cleaning the inside and outside coils, replacing the capacitors inside and outside, replace the pan and other miscellaneous for a total of $3740 dollars.

I had drain pipes replaced under my house. Repair started on July 7th, 2014. The initial quote was raised 3 times as they dug under the house. Original estimate was about $2400 for clean out trap to be installed. It took several days to install with days when the workers would not show up. I had to call multiple times to ask the status. They would apologize and send someone usually late in the day only to tell me more pipe needed to be replaced at additional cost. I agreed to have more pipe replaced and some days they again would not show up. I again would call to ask status. They always acted surprised that no one was onsite.

Their ad says $88 for a drain cleaning. They charged me 4 times that. This company is why plumbers get a bad rep. Rescue Rooter will screw you over. All the good reviews you read must be reviews Rescue Rooter purchased off the internet. Yes, there are websites where you can pay them to write good reviews about your company. DON'T WASTE YOUR TIME WITH THIS COMPANY, YOU WILL BE SORRY YOU DID.

I own a rental condominium. Yesterday morning, my tenant called that he had a sewer backup. I authorized him to go on-line and find a rooter company. Unfortunately, they called ARS Rescue Rooter of Orange, CA. The next phone call was to inform me that the quote is $480. I told the tenant that it was way too high, and asked to talk to the plumber. He noted that he needs to remove the toilet and go through it. I informed him that there is a clean out on the line. He said that he cannot use the 1 1/2 clean out in the wall; I replied, no, there is a proper main sewer line clean out outside the front wall. After he found it (it was right in the open in front of the front wall), I got another call that the charge is now $366. I told him to leave and that I will get another plumber. He instantly dropped the price to $175, and proceeded to snake the line (which is only around15 ft from the curb).

Ok so here is my story: We had a hot water supply line break in our laundry room causing damage in both the laundry room and bathroom. We call Rescue Rooter and "Roger" came out about 9 pm and told us the reason for the break was a faulty pressure regulator supplying too much pressure into the line. He quotes me a price of $2025 to fix the line and $850 to replace the regulator, but because he is so generous, he will give me a $800 discount, bringing the final price to $2075. He tells me that because the broken line is causing so much damage we need to get it done immediately and had me sign a "Waiver of Rescission" so the work can get started immediately.

Earlier this year or late last year (2012), the sewer line from my house to the street clogged. I called Rescue Rooter (RR) for help. Their employee showed up and removed the main bathroom toilet for access to the clogged line. Upon rooting out some roots in the line, he ran a camera down the line. It showed the line as open but with roots still in the line. Instead of running the rooter back down the line and clearing it, he called a person (whom I will be willing to ID in court if necessary) to come look. I was given their song and dance about my lines needing total replacement. All for a charge of about 12,000 $. Since the roots appeared to be from a city owned tree, I told the closer and the original plumber I would like to call the city to see if the city had any responsibility in this matter.

A few days later, I called the office and complained and the guy said I should have called sooner.

My homeowner insurance company recommended me to Rescue Rooster Company. He was supposed to clock in to my house around 6:00 and 7:00 pm; he never showed up nor did he call. However, he called around 10:00 pm that night, but I was already too late at night. At least he could have given us a courtesy call. The following morning, he requested to come out and look over our water heater for a price estimate. In total, he devised around $1,300 worth of unnecessary price estimates on the basis of my real estate.

On 7/17/09, American Home Shield dispatched a service contractor to my home to service a hot water heater. I was at school and my daughter (25) met him at the house. After inspecting the unit, she called and put the service man on the phone. He informed me that AHS approved the new tank and installation, but because I lived in St. Louis County, I had to have the tank upgraded. He told me that the total cost of upgrades was $680.00. I then went to Handyman Hardware and Lowe’s and got quotes for the same job complete with undiscounted tank, upgrades and tank removal. Handyman's quote came to $636.12 and the quote from Lowe’s came to $713.09, both less than the amount of upgrade charges.

Our sewar backed up, and flooded my bathrooms and kitchen. Our home warranty company sent out Rescue Rooter. The plumber tried to clear the line, but was unsuccessful, so he had his boss come out with a camera. They informed me that my sewar line was impacted with roots, and that I needed to do a trenchless replacement. He said he would give me a good price because he felt so bad for me (My airconditioner had blown, and my pool just cracked all within 3 days). He asked me to give him a few minutes so he could figure out the very best price he could give me.

The sewage to my home is backed up, I call, and they sent Bill out, the first time for an estimate 3-9-06. Then I called him back out to do the work. He estimated at $646.25 that he would jet for 446.28, and then dig for $200.00 if that doesn't work. Well he came, jetted, mad more of a mess with things, said that he did all that he could do, and did not fix the sewage, stating that he thinks that the problem may be with the city. I paid him 461.25.