ARS/Rescue Rooter Reviews

The AC wasn't cooling the house down. The thermostat had gone out, so I thought that it was a battery behind the thermostat. The thermostat was off, wasn't the battery behind it. When the guy from ARS came out and checked, he said that the compressor went out. It was a great service visit. He did everything he was supposed to do. It's good and cool here now. ARS worked with getting us approved. They have good customer service.

We had some work done by ARS a few years back, and we loved the way that they took care of the situation and got it handled within a certain timeframe. So then we knew to give this place a call back once we had more issues. Our air conditioning was not working as great, and I had an email, and it said that ARS said heating and cooling. I only thought it was just plumbing work. So, when it said heating and cooling, I gave them a call right away to schedule an appointment and it went really good.

ARS/Rescue Rooter came over for the air conditioner when it went out and the service visit was great. They were on the job, they did what they needed to do, and I'm enjoying my air now. I'm satisfied with the service and I rate them 5 stars.

We reached out to ARS because the toilet wouldn't flush, and it was filled with water. We needed a plumber. Our experience with the service visit was good. They replaced the pump, and they did it in two hours. Having ARS has been easy. It’s expensive, though.

ARS/Rescue Rooter’s pricing is about the same as everyone else’s and not a lot higher. They have installed three different units for me in three different locations, and I've been pleased with their reaction to any problem. They provide quick service when I call and come out very quickly. If I have a problem, the repair guys stay until it’s fixed, and if something goes wrong after that, they come back quickly to repair that. One Sunday, I had a backup in my sewer system. The repair guys came out and worked on the problem, and then came back Monday morning. It turned out the issue wasn’t in my system at all. It was in the county line and they helped me get in touch with the county. So when I had problems with my heating and air conditioning, I just called them.

ARS had installed our HVAC system, and we had an issue where the HVAC was cutting out so I called. Robert came out and he checked out the system. He determined that our thermostat was not working correctly. He's ordered a new one, and ARS is gonna come and install it. We were very happy with the service when they replaced our air conditioning system. They were the most competitive price-wise and it's under warranty. We have been very happy with the service we've received in support so I'd recommend ARS. They're a top-rated outfit. They were one of the Home Depot selected contractors, and my experience is that Home Depot only picks the best contractors.

Our air conditioner stopped cooling properly, and the fan in the unit stopped turning. The motor was on, but the fan wouldn't move. I reached out to ARS/Rescue Rooter and a gentleman came out. He explained everything that he was doing, told me why he was doing it, and along the way, had to do certain tests to pinpoint the problem. He was so great. He walked me through the whole process and showed me everything, so there was no question about whether he was telling me the truth. That was great because he didn't just come and say it was broken, that I needed a new system. He went through the components, tested each of them, looked at them for optimization, made the recommendation on the repair that was needed, made the appropriate repair, then tested after the repair to make sure everything was working properly and there wasn't anything else that needed to be adjusted.

The first experience I had with ARS/Rescue Rooter was in November. I purchased a new system through them, and they installed it. It took a day or two to complete everything and they were professional. Everything was as they said it was. They backed up the product and the mechanics were good. I used them the second time but the second time was a totally different experience. My wife had issues with someone she was trying to call for the second ARS system. They didn't return calls in earnest. They had this philosophy of not speaking to the customer. There were only communicating through email. We had an issue with the payment plan. They were saying that we owe them extra money. We asked how much it was but we never got a response to that.

For my recent claim with ARS, the washer people came to change it to a new washing machine. The top was not opening. But the tech tried to open it. It was not complicated. So, he said, “You are doing well, so you don’t need to change. You are okay.” Everything is good now. The tech was very good.

Originally, I bought a new air conditioning system from ARS. I was having a problem with the air conditioner off and on. When it stopped working, I called for a service call because I was thinking it was still under warranty. Because it says the air conditioner is guaranteed for a certain number of years. The years weren't up. And I asked last time whether the service call would be covered? The rep said yes. But the guy got out here and told me no. Before he could even check it, it cost me $150 just for him to check it. They also tried to charge me $350 for a fuse. But now, the air conditioner is functioning fine.

ARS was great. They came out the next day for my air conditioner drain plug that had plugged up, and they got that taken care of. They were pretty quick. The price I thought was a little high, but I've talked to other people and they said that’s about right.

DO NOT USE THIS COMPANY for HVAC needs. Had new unit installed May 7, 2026. Installation was horrible, techs were no good. Still working on a resolution after 4 visits. No one wants to take responsibility. Request manager call, didn’t get. Sent in a negative review, finally got a response. Provided number to call back, it did not go to person they said I needed to talk to. Worst customer service ever for a $15k unit. Installers set AC to the wrong tonnage. This caused a duct to blow out. Was cooling my attic for about 2 weeks. Had tech come out. He said the install was nowhere near their standards. Said a reinstall team would come. Took a day or two, same bozo install tech came out (even though I said I did not want). Figured he would see all the stuff that needed redone from ticket. Took his word for it.

I've been experiencing trouble with my unit for two years. The original installers installed mismatched equipment. And all I could do in the end, because it was obsolete, was have them take it out and install a new mini-split. The tech that ARS sent was excellent. He was very professional. He did a good job. He picked up after himself. He was well spoken and amiable. I liked him. He was a pleasant guy. We sat down and went over the whole thing. He told me how he was gonna do the install. Overall, I would recommend ARS to my friends and family. They were excellent. They're not the least expensive out there, but their price is fair. There was somebody there guiding me every step of the ordering, measuring, and installation. Then afterwards, they had somebody come out too to do a recap.

I reached out to ARS when the air conditioning unit went out in my house. The repairman who came out was good. I even called back and talked to somebody about that. I told them how professional and nice they were. They came on time and I felt they did everything right. However, I was gonna call because on my vent in my kitchen, I see water dripping. Another thing is it's running loud. It’d quiet down for a minute then it’d get loud again. I reached out to ARS on that one and somebody came out. He said that's the way it's supposed to be and didn't do any repair when he came. He just looked at it and listened to it. But when I talked to the other gentleman, he said it was gonna run quiet.

ARS/Rescue Rooter sent a guy to my house to service my air conditioning. Before he came out to do the service, the experience was good. They had told me that he would let me know what was gonna be taking place and what the price was gonna be. But he didn't do any of that. He told me what he did after he finished. He said he put half a tablet in there to unstop the drain, but he charged me for two tablets, which was $85 a tablet. He said the only thing else he did was the back of my line. Initially, I thought I was gonna be paying is $59. He didn't tell me anything about any payment. He just went on and did some work. Then he gave me a payment slip at the end. He charged me 700 some dollars and he was probably done in 15 minutes. The only thing he did was knock the $59 off it.

ARS/Rescue Rooter "dba" Allgood Home Services installed an HVAC system in my house on July 5th 2024. It was inspected by the permit inspector on July 18th, 2024. After multiple months and multiple returns, this contractor supposedly fixed the problem. They never scheduled the re-inspection, which they are legally required to do. Now in July of 2026, the zoning board has malfunctioned and the HVAC system does not have climate control. On July 1, 2026, I was informed by HVAC contractor, Air Conditioning Services Inc., that the permit for the HVAC installation had expired in January of 2025. On July 2, 2026, a technician from Allgood Home Services came to my house and bypassed the zoning board to get the system running again. The technician bypassing the zoning board caused my climate control to not work.

My air conditioner was dead and I decided to call ARS/Rescue Rooter. I got a quote, and the techs came out after two days. The electrician came out and fixed some wiring that they needed for putting this new unit in. Now, everything is working like it’s supposed to. Everybody was great, and it was simple, prompt and professional. I used ARS or one of the subsidiaries up in the Dallas area years ago and I'd recommend it for anybody. The price was reasonable. It was still high, but it was within range of my other quotes. It was as good a quote as any.

The issue started with our water heater, and we had an HVAC person come. He said that the drip pan kept dripping too much, and it was tripping our Nest line upstairs and shutting it off. After running diagnostics, he said there was a clog in one of the upstairs restroom sinks, which led me to call ARS/Rescue Rooter. My regular plumber had retired, and my parents had used ARS before, so they referred me. The technician came out, took care of the clog, explained what was wrong, and did a good job. He wasn't overbearing, explained everything thoroughly, was kind, and then went about his business and left.

ARS/Rescue Rooter came out for the air conditioning that broke. The technician was good and I was satisfied with the work. I'd recommend them.

Their installation of sinks was fine with no issues. However, at $374.40 per install are way overpriced. I got Lowe's to install an addition sink for $164.00.

My AC was not working and I had service done by ARS/Rescue Rooter on June 13th. The techs replaced the fuse and it was very good dealing with them. I already made the payment, but I never received the invoice. The technician told me they would email it and I’ve called three times already.

They have poor communication, tell you you have a bad blower motor and a $300 blower motor is $4,000 to sale a $12,000 system for almost $17,000. You can finance it and it becomes almost $29,000. My system was misdiagnosed; it was a bad breaker and not the blower motor!!

Worst company ever. Stay away from them. 🤬 Right from the moment, the thing is installed it has been a nightmare. First, it was making clunking sounds and I was told that was totally normal when I pointed out my last one didn’t do that. Then for summer to come, and if it’s on, and I use the oven or the dryer or other things in the house, it blows my breaker. The unit is too big for my house and sucking too much power. They never calculated the load for the house which are legally supposed to do. And if they installed a unit, that is too big they are supposed to update your box. When I pointed out, they told me that was my problem to hire electrician and get my box updated.

They are crooks! Don’t use them. We had Tarpy install our A/C heater unit & service it annually. Our system is only about 3 years old. We recently found out ARS took over the Tarpy servicing, so we called them for the annual check-up. The guy came & changed the Freon. They billed us over $900 for that!!! It’s outrageous. Tarpy never charged even close to that. These guys are crooks.

ARS is a substandard service provider that warrants serious scrutiny. The technician who visited this morning observed unconnected ducting and a malfunctioning UV light. For context, our crawlspace renovation was completed recently, with the UV light installation done less than a month ago. Additionally, we had another individual in the crawlspace just last night for a viewing related to the ongoing sale of the space, and everything was in order then. However, after the ARS technician's visit, the area was found to be disarranged, reinforcing our concerns about the quality of service provided.

Appointment for seasonal tune up was between 10am and 2pm but no one didn’t call or come until 2pm. Called customer service, said Tech is on the way. And received text message that arriving between 3pm and 3:15pm. Tech came to the house and said that cannot do it today because it’s raining and temperature is below 60 degrees…. As of yesterday or before, or appointment’s morning, before send tech, we’ve already knew both the forecasted weather and temperatures! This is very ridiculous.

ARS sent a salesman to sell me a new AC when I never requested one...My AC wasn't cooling past 72. I needed a tech to fix it.... I was sent a Mr ** who lied to me, telling me I needed a new AC for 18k. This AC was only 10 years old... I got a second opinion from Big Texas Soulutions, and they changed a capacitor, now my AC is cooling properly... ARS sent this untruthful person to rip me off to line his commission pockets.... I'll never use ARS again. Customers beware of B.**.

These guys are crooks. Beware. I had them come out for a simple AC check-up. My system was working fine, I checked it before they came, nothing leaking, etc. Sal was not keen to do a good cleaning since I had a 29.00 coupon. Practically had to beg him to at least take the cover off so I could use a leaf blower to clean out the unit. When he did, I went in my garage to get the leaf blower, and when I returned, he was messing with the lockout values and letting out refrigerant. I asked what was going on and he said, luckily, he was there because I had a valve problem and it needed to be replaced.

Called ARS to install a single faucet in 1/2 bathroom. Technician came and after seeing the job gave estimate of $475 just to change a single faucet that would take 30 mins. We felt it was a ridiculous amount being charged and did NOT get the work done. We lost $99 diagnostics fee!! We have been ARS members for a long time using their HVAC service. We used a local mom and pop plumbing and the job was done in less than 1/2 of what ARS was charging.

The HVAC installation on 3/13 went great—the crew was professional and did an excellent job. But everything after that has been a nightmare. Before the installation, their sales team called me multiple times and stayed on top of everything. After the job? Completely different story. Zero follow-through. I was told ARS would file the permit with the City of Aurora and that I needed to complete the inspection within a week. I reached out immediately for the permit details—no response. After 5–6 calls and multiple escalations, I finally got a Permit ID on 4/11… which the city confirmed is INVALID.

I received a whole new system in February of this year. Since then we’ve had to call a tech out due to the heat not working after install, because it was under warranty the first technician that showed up left and said a different technician had to come out. Fast forward to today 4/16 received an email confirmation confirming my appointment for 2pm-6pm. Received a text message at 4:35 stating our appointment is confirmed and a tech will call soon. 5:05pm I call and the company to check the status and they are trying to tell me that we did not confirm when the email or text does not say we need to confirm anything. It’s hotter in my house than it is outside. It’s 92 degrees in my house and they kept trying to reschedule us. This is unacceptable! This company does not value customers once they get your money. Additionally, Management does not return phone calls as requested.

Amir (ARS from Laurel) came to our home on 4/14/2026. I couldn’t have been more pleased with his manner and professionalism. I have worked customer service in my past life and I know when it is above and beyond. He was very polite, knowledgeable and empathetic. Whereas, we have dealt with ARS in the past, we find that their representatives always represent this company in a positive professional way. The next day, Brandon (I hope I am remembering his name right) came to our home. He listened to my concerns and was very familiar with specific requirements in my county. Going forward, I haven’t decided which route I will take to resolve my issues but, because of the employees, I would be leaning towards sticking with ARS

My recent experience with ARS really left me with a bad taste in my mouth. I blame myself for not shopping around before I purchased a new H-VAC system. I have had nothing but terrible experiences with both their team of technicians, operators and sales staff. I have had them to service my H-VAC system for several years now. I can't begin to tell you how that almost every time I've dealt with one of their techs, almost always they were trying to sell me on something. So this last time after the tech telling me that my system which was only six years old would soon not be able to be serviced because the EPA outlawed the Freon that it would take to service the H-VAC. So what started out to be a $500.00 cleaning turned out to be a new Rheem H-vac system for $11,500.

This company honestly shouldn’t be in business. I signed up specifically because they told me they provide tankless water heater flush services. After paying for their package and waiting for my appointment, they suddenly claimed they don’t even offer that service. Completely misleading and unprofessional. This feels like a scam—don’t trust what they tell you.

I had a full HVAC system installed by ARS / Rescue Rooter about two years ago, including a new refrigerant line that is under warranty. That line is now leaking, and my AC is currently not usable. To assess the problem, ARS charged me a $109 service fee even though under warranty. I contacted the Quality Assurance Manager through the Indianapolis office without a call back. Also contacted their corporate office with no reply so far. Most recently, I had an appointment scheduled for today to determine the cause of the refrigerant leak, and no one showed up. I was contacted at the end of the appointment window to indicated an unexpected vehicle issue with no good timeframe today for service.

ARS sent an ad in the mail, A/C check up $49.00, yes we have been a customer in the past. So we contacted ARS for our A/C check up on 3/18/2026, scheduled for Friday 3/20/2026, arrival window was 12:00PM to 4:00PM. At 3:30 my wife contacted them to make sure we were still scheduled, and would be her by 4:00. The CSR stated she would call the tech and call right back!! NEVER HAPPENED! We finally received a call at 6:00PM stating they would not make it this day. Wasted 6 hours for nothing! I asked the rep to have their Operations Manager to call me.. This also has not happened. I should of known, this is the exact same thing they did to us last year!! Our window was 2:00PM to 6:00PM... They called us at 7:30PM to let me know they would not make it. Never again, I have no idea how they stay in business after reading other reviews. I guess having lost sales is okay in their eyes.

Unit is only 3 years old. On 3/9/26 my AC would not come on. It was 78 in my house. They came out following day control board was fried. 3/11/26 they brought replacement. Not only they fried the control board, the blower got fried as well. They told us they would order the parts, was very vague on when parts would come in. We have 10 year warranty. From 3/12/26-3/18/26 I called ARS every single day. Each time whoever I talked to would submit a "ticket" & would tell me I would get a return call in the same day. I would always have to call back the following morning. They could not give me info on the parts order, the part numbers, or ETA when parts are expected to arrive. That is all I was wanting to know.

Poor Customer call service, Dropped the ball twice on a call in for service with a heat Issue at my home. Then when I called to discuss my concerns with a supervisor directly with ARS no response. I cancelled my elite yearly monthly maintenance program. They did not perform any maintenance. Just tried to upsell me on other non-maintenance issues. I was charged on March 18th for a general maintenance issue 299.00 that should have been done back in Oct or November. Service techs are mainly salespeople as well as Techs with daily sales goals.

Poor customer service, No loyalty or honesty. It took a week to get work completed. Within the week I continued to get promised of callbacks which never happened. Unprofessionalism. I was offered a discount for being displaced due to freezing temperatures without heat. When work was completed the tech said that it would be over $1k and they could take cash cause tech didn't have readers to process card payment. Then tech called his office to do payment over the phone. The person who took payment said that I already got a discount and I said the credit amount was my previous payment that I made as a deposit to start and complete the work needed.

I am extremely disappointed with ARS and their horrible customer service. They absolutely do not stand behind their work. Over the past year and a half, they have sent multiple technicians to my home to fix the same issue — the board on my unit has now broken down three times. After fixing it twice already, it has failed again, and instead of taking responsibility, they are refusing to come out and properly resolve the problem. To make matters worse, you can’t even get a supervisor on the phone. No one calls back, no one takes accountability, and I’m left dealing with the same unresolved issue over and over again.