ARS/Rescue Rooter Reviews

AC went out, from start to finish, took 28 days for them to procure one part and come back out to install. I called at least 50 times looking for updates and was always told "You will get a call back." I never once got a single callback. They cancelled my appointments without my knowledge and rescheduled them, when I called and asked about this, they stated, "You called and called your own appointment." Gaslighting at its finest when every call is recorded, roll the tapes. The technicians were high every time, I could care less about this; however, don't come into my house making it smell like weed. Impossible to get any updates, terrible customer service, and will NEVER use them again.

I was experiencing a blockage in my main sewer line. ARS came out and was unsuccessful with clearing the blockage and said that clay pipe had collapsed and created the blockage. Was quoted 6,004 dollars to replace 10feet of pipe located 4 feet down. They had did 40 feet 4 feet down 2.5yrs ago for 6,600. (Red flag.). And they used a camera as well for determining the cause.

ARS frequently advertises a $99 special for sewer drain line cleaning and video inspection. I made an appointment and after waiting for much of the day, the technician then said it's $199 and a list of excuses and stated, "it's normally a $499 charge" and later a "$599 charge". I had the location of the clog pinpointed to a 12' sewer run between the last clean out and the septic tank after cleaning the septic tank and investigating the day before. The ARS tech was worse than a stereotypical used car salesman and since I could not afford to wait to reschedule with another company, I signed his revised estimate for $199 after he stated if it took him less than 30 minutes, he would only charge the $99.

First our Salesman, Joseph ** did an excellent job in finding what we needed for our home. He was professional, kind and very knowledgeable in his Job. He is a great asset. My Husband and I had our old unit removed and a new one installed. Tyler, Brandon and Zach did the install and they were amazing. They worked very professionally explaining in detail all that they were doing. It was around 99 degrees out and well over 100 in the attic but still they maintained professionalism. I don't have a receipt to submit like it suggest but it was around 20k and I was able to get some discounted. I am not blind to today's cost so I understand you have to pay more for things today versus a few years ago. We feel the plan we got was worth the investment and are very satisfied this far

Booked 2 appointments and both times the technician was a no show. The call center called hours later after the appointment window saying they were overbooked and understaffed. This happened twice in a two week period just for an a.c. tune up. Don't waste your day waiting on ARS to show up. Definitely not a reputable company to deal with. They don't even show up for a simple tune up and summer check up.

3 month old, brand new install. 3 issues. Most current issue is water leaking for the ceiling. Destroying brand new insulation and sheet rock, as well as the water running down directly onto electric fittings. Trying to get a technician here "within their 2-6 time frame" is trash. BBB will be contacted tomorrow.

My first experience with ARS Rescue Rooter was a no show, no calls. This says it all and upon a call to speak with a representative in a manager position there was no return calls. I would not recommend.

We had a shower head that would leak and drip when you turned on the bathwater. When you pulled the lever up to turn on the shower, water would continue to drip from the bathtub faucet. This was not a bad drip but we wanted to make sure that it was not due to something internal that would burst or leak inside our walls. The technician came out and told us that we needed a new valve and cartridge. We agreed to this knowing that, although pricy, it would fix our problem. When he was done the water no longer leaked from the bathtub faucet when we turned on the shower but as we turned on the bath water, water poured out of the shower head MUCH worse than before.

On February 24, 2025, I paid a total of 249.00 to Rescue Rooter for duct taping one run of 6" existing flex duct to a vent register that had fallen off the register due to improper taping previously by another contractor. I told the technician he needed to put some screws in the flex so it would not fall back down due to moisture, and I would not have this problem again. He did not do what I asked him to do. Said he did not have material, and it should hold fine with the tape again. This morning 4th of July it fell off in the crawl space so basically, I was cooling the crawl space of my house again. Not a happy camper to say the least.

If you are looking for good customer service and resolution of your AC issues, DO NOT USE THIS COMPANY. I was very patient and that lack of care and respect for me as a paying client, has led to this complete and thorough review. Saturday evening, I realized my thermostat power was off. My husband does his due-diligence to ensure it is not something that can be resolved quickly. He contacts ARS Rescue Rooter Laurel and they schedule him and confirm via text an appointment for 12 MID - 8AM. This was honestly new and refreshing to know that there were techs that worked overnight. We made accommodations for our young children and I stayed at the house waiting on the tech. 640AM Sunday I call for an eta. The "agent" tells me I am still on the schedule. 800AM I call for an eta. The agent tells me, I am still on the schedule and a message is being sent to dispatch.

I made an appointment for furnace tune up. First appointment on 5/20/25, between 8 am to 12 noon. I waited at home for entire morning and no body showed up. I call the company and was told that they don't have the record for my appointment. So I made another appointment on 6/13/25 between 8 am to 12 noon and was told that this time I will not have any problem to have someone to come and do the job. I called on 6/12/25 to confirm the appointment and was told it will have no problem. On 6/13/25, I called 10:30 am and 11:16 am and was told some one will call me.

Scammers. They are advertising really low tune up prices but it’s the way to get in your house. After it they are explaining that “is wrong” with your unit and trying to sell you $25-$30 part for $390.

May 2025, Indianapolis, Indiana... Was shopping at Lowe's and a young man approached me about their HVAC partnership with ARS Rescue Rooter. Since I was planning to purchase equipment in the future I agreed to an in house visit and quote, mainly to help him earn a commission. The sales tech that visited was personable and professional but the quoted prices were ridiculous and over double what I felt was reasonable. I stated "we're done, that pricing is way to high". He called a sales manager who immediately dropped the price by 26%. I felt it was to still to high so he left. 2 hours later I received a call reducing the price by another by another 26%. The following day I got a quote from a local HVAC company for the same brand and models of equipment. The initial ARS pricing was 2.2 times higher than the local company and 13% less than the ARS lowest price.

ARS is great at sales, but that’s where it ends! I’ve at least 5 unreturned calls/ messages with ARS regarding a media cartridge that needed to be replaced. NOBODY CALLED BACK! I had a scheduled service call for today between 10-2. Nobody showed up. I’ve called at least 3 times to try and get an updated arrival time. Dispatch doesn’t answer or return calls either. I would NOT RECOMMEND this company to anyone!

I’ve been a loyal ARS customer for nearly 13 years, first in North Carolina and now in Georgia through the Columbia, SC branch. Unfortunately, my most recent experience has been deeply frustrating and disappointing. On April 4, 2025, I contacted ARS about a lack of cool air from my HVAC system. Mr. Roger ** arrived the next day and diagnosed a leaking evaporator coil, which was under warranty. A few days later, he returned with his son and a replacement coil, which also leaked. He then discovered a separate leak in the HVAC line.

Horrible service! Uncontrollable calls from different people to schedule maintenance, not abiding by the contract of every six months. They do not read the account information and call from different offices about 4 to 5 times a week. Send technicians when not asked for just to push up work not needed. All technicians are forcing to buy a new air conditioner even when not needed, very aggressive. Extremely difficult and almost impossible to buy filters, I need to call about 10 or more times to different phone numbers and get no resolution, it becomes an aggravating full-time job for something so simple. It appears that because they turned into a monopoly that they are abusing customers.

Please don't opt for ARS as they were not able to find 2 major issues in my HVAC system when I paid for Maintenance Package. When I called them, the customer service picks the call and say, "Oh sorry to hear this but they don't forward the call to Maintenance department nor the department ever picks our calls...Worth customer service and worthless of our time and money. Also they never call us back nor picks our calls nor customer service forwards our calls... It's like paying them and getting those 2 major issues fixed by someone else...who were able to fix those issues... gladly they are better than ARS.

If I can give 0 stars, I would. I extremely regret it... Management is horrible, poor service, poor customer service, OVERPRICED. Would have been better to go with small business... Thinking I was doing something right... Spend your money somewhere else.

As a 90-year-old Korean War Vet, A sprinkler backflow valve spring a leak at my home on the weekend which caused me added water meter costs. I had to turn the water off in my home over the weekend and called Rescue Rooter on Monday to remove the backflow valve as I already have one at the meter. They pulled out the above ground 27-year-old backflow valve and reconnected the line with a 10" pipe & shut off valve. Cost $1171 for 1 hour work for a next to nothing job. I wouldn't recommend these jokers for any job- be my guest if want a rip-off. Maple Valley, WA.

I am extremely disappointed with the service (or lack thereof) provided by ARS/Allgood Home Services. My family and I have been living without heat for an extended period, despite having a brand-new HVAC system that is only 1.5 years old; purchased July 2023. The condenser broke down, and we have made repeated calls to both the service department and the manager with no response or resolution. In addition, we were quoted almost $1,000 in labor cost for them to fix my brand-new HVAC system from their company. This level of disregard for customer concerns is unacceptable. We trusted ARS/Allgood with our home's comfort, and they have failed us completely. I strongly advise ALL others to steer clear of this company if you value timely, effective service, and your family’s lives.

Kyle ** and his crew did a great job getting my HVAC unit up and running in these extreme temps. Work was quick and he explained everything while working on getting things done. Kind and courteous and professional. 5 stars!

I needed my HVAC system replaced as mine was almost 20 years old and started having issues. They gave me the best price on a new system compared to the other companies in the area. I upgraded from a single stage to a two stage system and that is when the problems started. This required them to make multiple visits to my house due to not having the proper equipment and upgraded wiring. First time wrong wiring harness. Second time didn’t have the proper equipment for the humidifier. Third time had to relocate the thermostat. Fourth time to fix the drywall from moving the thermostat. Fifth time for the county inspection. They stated when they sold me the unit they would take care of all paperwork to include pulling the building permits and county inspection, which never happened.

So, I purchased a brand-new system from this company. Immediately after install, I started having problems with the unit. NO HEAT!!!! They are great at sending people out for repairs but had no luck fixing it. They would send technicians to my home twice a month to work on this brand-new unit. For two years of repeatedly sending technicians to my house, repair my heat and was not able to make me happy. I had no choice but to call another company this year. I could not deal with another year of high bills because I had to use my stove and heaters to heat my home. I called CASTEEL. Casteel was able to fix the issue in one night compared to two years. Way to go Casteel, and shame on you ARS. It is great to have heat after suffering for two years. You should give me back my money or at least a discount on the unit.

I hired them to do seasonal check ups on my HVAC. My home is 5 years old. Initially on the first visit, the ac unit pipe needed some cleaning because there was algae growing in it. I just had them come out to do seasonal checks on the furnace and was told the heat exchanger was leaking. I was quoted 3600 for labor to change out the part that was under warranty. The technician said that the part would not be able to come from the factory for 120 days. And he would have to shut down my system in the meantime. The other option was to get the comfort care team out to give me a price for a whole new furnace.

I would stay away from this company at all cost. From the moment they installed my heating system to 3 years later, we’ve been having problems with the heating system. In less than 30 days, I’ve had to contact them to fix the heating issue because every week the system is flashing an error code. I wouldn’t recommend this company to my worst enemy.

I would not let ARS change a light bulb or flush a toilet in my home. They are terrible. Bought new Carrier unit 6 years ago, unit has never worked properly. At least 10 visits to fix unit over the YEARS, still not repaired. Called Corporate customer service and received the same lip service. Referred by Home Depot, who could care less about their service. Review the following News report at **. Terrible company BEWARE!! Purchasing new unit now. Filing report with BBB also. Please take notice of this review, it will save you a headache later.

In June 2022, I paid nearly $10,000 for a new AC unit from ARS Manassas, an investment I’m still paying off. But on September 28, 2024, just two years later and still under warranty, the unit broke down. The biggest disappointment, however, has been ARS's complete lack of customer care. For three weeks, I called every other day, pleading for assistance, but never received a single callback. Each time, I was told my case was being sent to the warranty department. After being ignored for so long, I even had to call the manufacturer, Carrier, myself. It was as if ARS simply didn't care once they had my money.

The company (manager and techs) came out yesterday after i got intouch with the sales person and replaced the broken part that was broken that had been put in my home. Once they replaced the broken part from them my system now is in working order for what I am paying for. I got to officially sign off on the order after hours of fixing my problem. Problem is resolved.

My compressor stopped working so I called them to get it working. I was charged over $700 for issues that could have been fixed for around $150-$200 then they tried to sell me an entirely new AC system I didn't need. I feel so betrayed by this company. They also charged me $400 to swap out a $25 capacitor 2 years ago so I'm done with ARS. Please avoid at all cost.

STAY AWAY FROM THIS COMPANY!!!! They DO NOT stand by any of their warranties. The salesman offers all this stuff but, the company never stands by it. It’s a complete joke. Techs sign your name to work orders when you’re not home. They don’t do any work but sign your name so they get paid. The techs never show up on time. It’s a complete waste of time and money. GO WITH ANYONE ELSE. KEEP YOUR SANITY.