RainSoft Water Treatment Systems Reviews

I got a note in the mail about RainSoft Water Treatment Systems. They were the only company I knew about. However, I didn't get much help after buying the system. I've been trying to use the vacation benefit, but I can never get in contact with anyone. No one reaches out. But the customer service before I bought the system was awesome.

Company called to help correct our negative experience. They are arranging a complimentary service visit to help troubleshoot our system. I am pleased that they cared about our concerns and are working to make it right.

Having RainSoft is wonderful. The water quality is much better, and I don't find the residue on my faucets and around the house anymore. I'd recommend it.

The RainSoft rep was pretty good. I enjoyed him. He worked extremely hard. I really liked that he listened. A lot of times, you get a lot of salespeople who don't listen. They're so dependent on the sale that they sometimes don't. I wouldn't say I'm a hard sell at all, but one of the things that is very important to me is, one, that they listen. Two, that when they listen, they respond in kind. He gave me the opportunity to speak. Because with me having a pregnant wife in the house, I really didn't want somebody in the house in the first place. So I just wanted the information because my wife is big on reading all the lines and every book that you get. She's one of those types, which I love because I'm a fine-print guy. Our water was pretty hard, and it may be a potential issue with the child as well. My wife and I have sensitive skin. The system has been pretty good so far. I'm seeing the results. I would definitely recommend RainSoft.

I purchased RainSoft's complete set for $8,000. The rep that came to my door was very nice, but he lied to me about one thing. He told me that I'll get 20 years’ worth of soap, for up to four people in a family, and when I went online to do my first soap order, it only gave me $216 worth. Other than that, I love RainSoft. It's phenomenal. The dishes don't have spots on them and my son's eczema clearing is phenomenal too. He had very severe skin eczema and it's very low now. Plus, my body is really soft when I bathe and it's easier to clean the tub, toilet, shower and door.

Everything went real smooth with RainSoft. When they first came out, they gave us a demonstration of how it works and how it can improve our system. It was very convincing after we saw what water we had then and what water they can make it to be. We set up a time for them to install it within days. The service people were going to drain our hot water heater so we could get all the calcium deposits and hard water out and start anew. They forgot to do that but they came back right afterwards. That was an extra thing that we asked them to do so they're not used to doing it but they did that much. They went above and beyond.

So far it's been great to have this system. The only thing I don't like is that you can't get drinking water from all the faucets in my home.

Our salesman John ** was HONEST, informative, personable, and professional. I could go on and on. Thank You John ** for helping us start our healthy journey, it’s not only in what you eat, but what you drink and put on your body. Well worth it for the peace of mind.

I have been a Rainsoft customer for over 8 years now. I love them. Outstanding customer Service every time! Thank you

A failed water test led us to research about water treatment systems. We found out about RainSoft online and due to their professionalism, we went with them over other companies we talked to. Setting up the consultation with their rep was easy and we ended up purchasing the water conditioning system. RainSoft's reps made the process easy and the installation was good. They also came back and inspected it to make sure it was running properly. The water tastes a lot better now.

We bought a new home and the water was bad, so we got a water softener from RainSoft. The sales rep was thorough, and the installers were quick and showed me the app and set it up. It was a good experience all around.

RainSoft came out to test the water, and at that moment, they showed us the presentation. What we were amazed at was the amount of contamination that were inside the water, and even in filtered water. We had a filter jug with the filter in it, and the only thing that came close to the RainSoft water filter was bottled water. We got a system for underneath the sink. It is also connected to another faucet right next to our regular faucet. Then there's a small filter system. There's a huge one located right outside our house that filters out the water coming in from the city.

We have had our rainsoft system since we built our home 20 years ago. Have always been pleased and feel that the system did its job! Right after covid the Wilmington NC office lost many technicians and for a couple years sent techs out that were not knowledgeable. And I even had to call them to remind them to come for my yearly service. Well that said I got a call last week that we were due for our inspection, yaaa!! Yesterday two very nice and knowledgeable gentlemen came out and I could not be more pleased! Their names are Adam G** and Wes. Thank you

I have had this water softener system for six months, and I am very dissatisfied with its performance. I am experiencing a strong sulfur smell in the bathrooms, and the odor in the kitchen has gotten progressively worse. I contacted the company to cancel the service, but I was told the contract does not allow cancellations. This is completely contrary to what the salesperson told me at the time of purchase, as I was assured that I could cancel at any time if I was not satisfied. I paid $7,900 for this system, and despite my concerns, the company has made no genuine effort to address the odor issues. Additionally, I was promised a $500 gift card, which I never received. The lack of honesty and support has been extremely disappointing. I am requesting immediate assistance in resolving this matter.

Our RainSoft sales rep was really informative of what was going on. I used to work for Home Depot, but he gave me a bunch of information that I didn't know to begin with. The salesman said he was very new to it and this is his third house. But the way he was explaining everything, and the way he carried himself made it seem like he'd been doing it for years so props to him for making the sale. They had a whole little display that they wanted to show me, a comparison to my water compared to what they had. Everything that they explained to me was really good, so I ended up getting the E4, the whole system, and under-sink water dispenser. The installers came one day and they said they had to come back the next day, which was fine. They were very professional and the work was clean. I had no issues. Since then, I can tell that the water is not hard anymore and it doesn't smell like bleach. It's good to drink compared to what it was before.

We were at the wedding expo and there was a RainSoft booth there. We filled out the form and we had a free water test. Their tech who came out did a lot of tests. He checked how hard the water was, the chlorine content in the water, and he did a lot of really cool tests where we would put our hand in the water, then he would test another one that didn't have our hand in the water. We would test the soap and we would test it on our glassware. After that water test, we knew that we got to get the equipment. So, we have the main one that goes for the whole house, and the one in the sink just for the RO water. Maintaining the equipment is very easy. You just have to fill up the salt in it every couple months or every so often and it's not a big deal at all. The price is very reasonable, too.

I walked in Home Depot and the guy was talking to me about RainSoft. We had bad water, which was non-drinkable and making my laundry hard. I said, "Let me get someone out here to check it out." The RainSoft reps that we interacted with were nice and very informational. Every salesperson that came here to the house sold me on it, then my husband and I agreed on getting the equipment. We've tried it for over 30 days now and we noticed a great change in everything.

Roger came out for RainSoft's presentation. He was extremely intelligent, was confident in all those testing procedures and stuff he was doing. Every question was answered. He was very professional and courteous. The installation took a couple hours. It was pretty quick. Now that I had the system installed, I can feel a difference in my hair, and my hands get a little dried out. It was an expensive system. They could have been cheaper. Otherwise, I would definitely recommend RainSoft.

This machine is garbage and it’s high priced to boot!! They came to my door and said they got my name from Home Depot, which was their first lie. Then they told us there was a lifetime warranty, second lie. I told my husband that I know this machine was not working, I could tell by the smell of the water. My husband called to have someone come out to check it, and the serviceman told us everything was fine but we should try this different but better salt. So we did. He also told us to turn the unit off once in a while for a day, that wouldn’t hurt the water or us, we have never turned it off except for while loading salt. He also told us to pour bleach into the drains to control the smell of the water, afraid to do that because we have PVC pipes and that seems like it would be detrimental to the pipes. Enough of the nonsense.

We had really hard water, so my skin and hair were horrible. Everything had sediment all over it. I did research and saw that RainSoft was highly rated. Their sales rep was great. It was a long time ago, but I still remember him. We got the water softener, and we have an RO as well. It's been great. We had it for 10 years. This last time, I was getting it serviced. It had just fallen out of warranty, which, I found a little wee bit sketchy. They had a deal where if we traded in the old one, they gave us a discount on buying a new one. So, we had to get a new one this last time. It's essentially the same system. It's just smarter and more updated.

We're happy with RainSoft. We were doing shopping in Home Depot and then somebody approached us and then asked us if we were interested to check our water. Setting up our consultation was okay. The representative was on time and it was good demonstration. Initially, I was only up to the gift card that they will give us. It doesn't matter if we accept the product or not, we're still gonna gain some $30 gift card from Home Depot. However, since their rep was really knowledgeable and he demonstrated everything, we opted to get the product.

My dad had got his water tested through RainSoft. So, I tried it out once I had got my home. Setting up a consultation was good. Their reps came in, they introduced themselves, and they talked me through the water displays, how they were showing me the water and the difference. So, it was how it looked before and after. That was pretty nice. I know my cold water was already working. When they tested my water, only the cold was clean, but the hot water wasn't.

I always have awesome experiences with RainSoft. They put my water system in about 22 years ago. I've been friends with Rick since the day he came over. It was the third day we moved in. I don't have anything negative to say about the guy. We have the same likes and dislikes. He comes over here when I call him if I need something. I also know all the employees personally, from the office staff to the service techs to everybody.

There were all kinds of water spots on the shower door and the water that was coming out of the tap was hard. I could also smell chlorine in the water some days. So, I became interested in having a water softener. RainSoft was recognized as one of the best ones and I chose to buy the system from them. When the water was tested, the rep told me that there were particles in the water and that the water was hard, and there were various chemicals. He put a whole bunch of different colored drops in it and some drops turned different colors. I had been through this spiel before with another company, so I knew what to expect watching it. I was sold on the fact that I wanted a water conditioner system.

I live in a townhome complex, and I didn’t know the system as RainSoft at first. One of the ladies here had the system for about eight years and just said she got it from Home Depot when she moved in. I went to all these big companies but they couldn’t find a way to drain the water. LifeSource wanted to put a hole in my garage and run it out to the street, and I said that wasn’t going to work. I decided to try Home Depot since the others seemed very satisfied. The guy who came out was very knowledgeable and explained everything thoroughly. He told me they would have someone come out and find a way to make it work. The other person in the complex had a different system, so I didn’t even know about theirs.

We got a flyer and my wife called RainSoft, and the salesman set up a time. He came by the house and did scientific tests on our water to prove that we needed the filter. He was super knowledgeable and showed us pictures of the system at his house. He also showed the difference between the city water with chemicals and how RainSoft filters it, including additional filtration for drinking water and explained how it can save money monthly on soap. We got the water filtration system and the drinking water filtration, and those were installed super-fast. It was set up prim and proper and everything was good to go. It was great. Since then, we use a lot less soap and I feel clean after I get out of the shower. All in all, we’ve been happy with it.

We purchased our air purification system from RainSoft. Their sales rep was very good and their installers were fine. While I don't see any differences since having the system installed, I'd rate my experience with RainSoft a 5.

Setting up the consultation with RainSoft went smoothly. I got the soft water system and the reverse osmosis, and the installers were on time and very quick. The install was great, and the equipment is working very good. We have a better quality of water, specifically on skin and the dishes. I've noticed a big difference on that for water stains. The product's great, and I'm really enjoying it right now.

Have a RainSoft for 25 years, it's leaking water and rainsoft refuses to come work on it. Life time guarantee but won't come fix it.... Pitiful. If you're out of their area, they won't come fix their own product.

RainSoft had the best financing plan. Their sales rep came out, and it was an excellent presentation. It went for 3 hours which was longer than expected, but it was really detailed. I have a little bit of a science background, so I completely saw the depth of what was being said and the explanations. I appreciated that. I understood there were a lot of different options so we narrowed down to my lifestyle, what we were doing, and it fit really easily. It was within range of what I'd seen others in this neighborhood had.