RainSoft Water Treatment Systems Reviews
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About RainSoft Water Treatment Systems
RainSoft manufacturers and sells water conditioning and water filtration systems for residential customers. A water expert can visit your home for a free water analysis. RainSoft offers solutions for whole-home hard water conditioning to improve bathing, washing dishes and doing laundry. The company also focuses on drinking water solutions to improve water taste and clarity.
Visit www.rainsoft.com- Referral program
- Limited lifetime warranty
- Free in-home water analysis
- Energy-efficient options
- No salt-free softeners
- Pricing not available online
RainSoft Water Treatment Systems Reviews
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Reviewed May 27, 2026
I became a RainSoft customer in 1972. When I moved into this house, I added the old RainSoft, and I added the new water reverse osmosis. I also changed out an old unit for a new unit, and they did a good job. They missed it the first time and came back the second time. They fixed part of the original installation. The house is old and it was not really what it should be. They cleaned everything up and did a good job.
The system wears out in about 30 years, but they replace it. I've also never had problems finding a dealer. I wish the system would keep track automatically of the salt level as I don't like the manual intervention, but the system does what it is supposed to do. It softens the water. I notice a difference in the the feel more than anything else. RainSoft provides value. I'm not a low-cost person and if it gives me value, I will stick with it. I'd recommend RainSoft. They deliver.
Reviewed May 26, 2026
In Orange County, CA, this company only allows one local vendor to service our area: Life Solutions. I spent nearly a month trying to schedule a simple water test, and the experience was beyond frustrating. On three separate occasions, I was told I was on the schedule, only for no one to show up. Each time I followed up, I was told something completely different — usually that I was never actually scheduled. It’s clear their departments do not communicate with each other, and every call resulted in a different answer from a different person. I even contacted the company’s main headquarters to ask if I could work with another nearby vendor, but they told me I was required to go through Life Solutions. I then contacted the other vendor directly, and they confirmed the same thing.
At the end of the day, this company lost a $10,000 sale to a competitor purely because of poor customer service and lack of organization. If they can’t manage something as simple as scheduling a water test, I have zero confidence in what service would look like after installation. I would not recommend this company based on my experience.
Reviewed May 23, 2026
I am drinking more water due to RainSoft. I have not drunk tap water here in the State of Texas in 30 years. It's always been bottled water. Once the bottled water was tested and being senior at this point, I realized I needed cleaner water now. The first day that I got the RainSoft system, I was skeptical because, even though it was coming out of a different faucet, it was still tap water for me. So filled up a milk jug full of cold water like we used to do back in the day, and I was off to the races. I cannot get enough of this water.
The first time that I heard about RainSoft was through the vendor that I got my Generac from told me, “Well, we do water softening, water treatment systems. Do you wanna let us come and test your water?” I'm on the HOA board, and we're on well water and changes are being made. So, it was a perfect time for me to say, “Well, let me just see what's going on.” He also told me that, “But it's a lot higher, price-wise, than you would find. But you would not run into any problems, and it's the best system.” They were right, because since then, I've asked folks, “Do you have a water treatment system?” And they'll say, “No.” I'll tell them about it and if they say, “Yes,” I said, “Well, have you ever heard of this one?” “Yeah. It was just a little bit too far out of my price range.” So, I get it. But it was one of those deals that had worked for me. They made it so affordable that I couldn't pass it up.
I got the complete water treatment system, the reverse osmosis, which is for the drinking water and cooking with it, and then the whole system, where it's a salt system that softens the water, because this water is extremely hard to the point that my skin would crack. So, it was just amazing in showering in it. Also, it cut my allergies down. I have 169-pound Great Dane who needs to drink water. Dogs tend not to drink because they know it's contaminated. So, they only drink what they need, then they end up with kidney problems. I would always give him bottled water, and that helped, but he still wasn't drinking like he should. But now, I'm filling his big bowl up three times a day. He's drinking water because he's sensing it's cleaner. It has changed his allergies as well. So, it lets me know the water had a lot to do with it.
Reviewed May 22, 2026
These treatment systems are bad for the environment and the sales pitch is very bait and switch. They do not use fixed payment financing as advertised, it is all placed on a credit card with compounding interest. Moving the system costs a lot and many states don't allow the salt style systems at all.
Reviewed May 22, 2026
We knew from the very beginning of building the house that we wanted to get a water filter system, and while we were at Home Depot, we saw the free kit thing. So, we tested at home then knew we needed to do something. RainSoft's reps did a very good job. They were all very polite and very informative. It was kind of scary to see how much stuff was in our water when they showed us the amount of chemicals and things that were showing up in our water. Then, one of the things we wanted to make sure to do was the maintenance to the equipment, and we were very impressed with what they said about that. Also, we didn't want to be having to lift big and heavy bags and stuff, so that’s not a problem.
Since getting RainSoft, the water tastes wonderful. We use it in the coffee and the tea, and we can tell a big difference in the taste of them. I've got a big water thing that's got a spigot that I put in the refrigerator, and we just drink that water. It comes from that little spigot thing, not from the hydrant. We used to drink a lot of bottled water, and we're not drinking as much bottled water now. Overall, we've been very pleased and we've recommended RainSoft to several people. It was a little pricey, but we knew it would be, and we're satisfied with it.
Reviewed May 21, 2026
The presentation of RainSoft went very well. The rep was a very nice gentleman. He did the whole thing, and it was very good. I do not like water softeners. I run off my well at the house, so I'm used to that water. I don't like the way water softeners taste. But he had a certain way of doing things. And honestly, through all the chemicals he showed, I wasn't too impressed with all that, because it could all be rigged. But what really got me is he actually took two glasses from the cabinet, and he used regular hotel bar soap, just the small bars you get in the hotel, and washed both glasses with that, rinsed one in our water, and rinsed one that he went through the filter system.
You could tell the difference as far as no spots. But I'm an avid whiskey drinker. He had me put a shot in each glass, and the one that we washed with our water, it tasted normal, but the other glass, an 80% change in the way the whiskey tasted. It wasn't anything that could be rigged. And that's what really got me. Then he started talking about how it'll get rid of what's in the lines, and give a longer life to the stuff I have at home. So, we purchased the whole system that night. The installers were also very helpful. They had to do a couple of extra things to mount it underneath the sink. They handled themselves very well. I was also impressed with the price and their lifetime warranty. I was happy with the whole thing.
Reviewed May 20, 2026
Bad service. Can’t get service in my area Delaware and getting the run around trying to find customer service for repair my RainSoft equipment and filters. My name is Jesus ** and my address is **, Newark DE 19711, United States my phone number is ** and land line number is **. I am disappointed with the lack of service and after spending seven thousand dollars on my RainSoft filter and water system I am not satisfied with the lack of services I am not getting.
Hi Jesus,
We apologize for the difficulties you have experienced with locating a service provider for your RainSoft system. We recommend that you please contact Atlantic Pure Water and Air located in New Castle, DE. They are the authorized RainSoft distributor for your area and can be reached at tel# 302-326-1166.
If you need any further assistance, please feel free to call the manufacturing facility, tel# 800-860-7638.
Kind Regards.RainSoft Customer Service
Reviewed May 20, 2026
I moved from Jupiter where I had RainSoft and when I came to Fort Pierce, the house didn't have a water softener system. I wasn't used to Florida water and the water had a smell to it. Plus, you can tell a difference when you're washing your hair. Since I didn't bring my old system because I sold it with the house, I just got a new one. It is much more expensive than the last time but all of the RainSoft people that I interacted with face-to-face were excellent.
Reviewed May 19, 2026
RainSoft Water Treatment Systems' rep showed up on time. He called me a half an hour away. He was great. He demonstrated the water quality, which I told him he didn't have to. I told him it was junk water anyway. But he went through and he let us smell all the soaps for the detergent package that we bought. That was when he turned into a liar. He informed us that there would be a crew of five or six plumbers to come out and install the system. They weren't plumbers. They were installers. They knew their job when it came down to the basics. And all they talked about the whole time they were here was how they had left a tool at another job the day before. I wound up loaning them my driver. It was to drill a one-inch hole in my granite countertop for the water filter, which I specifically told them I didn't want it at the sink. I wanted it routed through my PEX manifold system into my refrigerator.
I'm on an aerobic system, and I didn't want that brine water pumped into my septic. It kills a septic system. Pity the poor people who don't know that, and just let them install it the way they wanna install it, because they will have septic issues within two years, guaranteed. So, when I told them, “No, you're not gonna tie into the waistline and just dump it into my septic,” they didn't know what to do about it. I helped them, looking for a line that exhausted outside. They couldn't handle it. And the salesman even said that they would put in a French drain system, which I was fine with. Five or six guys could not handle it. They drilled the hole in my countertop, which irritated me. I forever got a hole there, and there's nothing I can do about it. That's 2,000 bucks worth of granite. It's a big house.
They said they couldn't patch it in to the refrigerator so I had all of this filter system underneath the kitchen sink. I said, “Guys, I'm on a very expensive PEX manifold system. The manifold is in the garage. Put all that junk in the garage and just tie into it.” They couldn't handle it. The salesman sold us a bill of goods about what they would do, what they could do, what they were capable of doing. They wanted to run PVC lines down the wall. No. So, I told them, “Get all your stuff and get out.” Kicked them off the property. Little did I know that they left all of the filter stuff underneath the kitchen sink half installed, which means that they unplugged my dishwasher from my garbage disposal and never plugged it back up.
The first time I ran my dishwasher, I flooded my kitchen. This is three-year-old cabinets. This is a three-year-old house. I put a lot of water in the kitchen. It flooded the kitchen, the cabinets, and into the pantry. I walked in, I've got a flooded kitchen. That's when I went under the sink, after drying it all out, and discovered that they had never put the line back together the way it should have been. And they didn't take all their equipment, get it off my property the way I told them to. I took all of their equipment, disconnected it, put it outside.
The manager at the shop would never give me his phone number. I spoke to him through the supervisor of the guys that had left their tool at the other house yesterday. I said, “No, you need to get your stuff out of here.” “I'm sorry. What can we do?” I said, “You can replace my countertop. That'll run you about two grand. And you can send somebody who knows what they're doing out here to install it. Other than that, I want my money back.”
We had paid in full $8,990. We don't know him. We don't know if he's honest. It turned out he did not cash that check. And he said, “I'll give you a soap dispenser to fill up the hole in your countertop.” I had already bought one. Other than that, he said, “I can't replace your countertop.” You're the one that drilled the hole in it, just because you didn't realize you were drilling a hole in $2,000 worth of granite that I told them not to do. I didn't tell them not to drill the hole. I told them I wanted the purified water in the refrigerator.
My house is on a manifold system. You can turn off the water to the refrigerator from the garage, and everything else will function, except the refrigerator. So, you can just tap right into it. The guy that came out here that knew what he was doing did exactly that. Amazing. So, all that equipment is in my garage, and my refrigerator gets that purified water, which is exactly where I wanted it. When we want a glass of water, that's where we go because it’s cold.
But the guys that were here that didn't know what they were doing, said, “We would have to put the system in the cabinet next to the refrigerator and drill through the wall.” I said, “You don't seem to understand.” That was on a Thursday or a Friday. The manager guy at the office that I had been talking to said that his plumber was busy or on vacation or out. The following week, the guy showed up, and I hit him at the driveway.
It was him and two other guys. I said, “I've been in construction all my life. I was a general contractor in North Carolina. I know what I'm talking about.” The first set of guys did not impress me. This guy, after talking to him for five minutes, I knew that he knew what he was doing. I went through all these situations with him, and he said, “No, we'll just do this and tie it right there,” and “No, we'll put that there.” He said the water heater drain pan drains outside, right there, and he had tested it. He said, “We'll just tie into that line and run a line into your backyard, and that's where your brine water will go out way out into the back.” It took him an hour to do that. And every time I hit him up with how I wanted it done, he had a solution. He knew the answer. He was good. He knew his job. We finally got it done.
Other than that, my complaint is I cannot find an owner's manual for this system. The guy that installed it said, “Here, you can tie into the internet here and run it off your phone and get all these reports.” I said, “Great.” I had no idea how to do it. Now that I've got the app figured out, it would alert me when I need to add salt. But if I didn't figure that out, all I could do was open up the lid and look in there and say, “Looks like I'm good on salt for a while.” I made a deal with them when we were negotiating price and all that they would supply me with a regular supply of detergent. But they would give me four dispenser packs because I have four adults living in this house. My wife takes baths, I take showers, and my sister and mom each have their own bathroom. They only delivered two, but a little while later, they came back and dropped off the other two.
I also made a deal that they would give me 600 pounds of salt, which is what the salesman said we would use in a year. I said, “Okay, give me a year supply of salt.” They agreed to that. When they dropped off the two dispenser packs, they gave me the extra 12 bags of salt. I had to go through all kinds of problems, phone calls and emails and waiting for them to call me back. All in all, it ended up being a successful transaction. From the salesman to the first guys coming out, the whole thing took 10 days. It was a full week after that before I got the guy that knew what he was doing to come out.
I would recommend the product to a friend. However, I would also insist that I be there when the salesman came, so I could tell the salesman, “You're lying. I've been through this before. Don't blow smoke. Tell us the truth. If you say that qualified plumbers are gonna come out, be sure you send qualified plumbers, not installers.” And there's a huge difference.
Reviewed May 17, 2026
The person that presented the RainSoft system was very good. We also did a bit of research on the company, and it had good reviews. It was a lot of money though and we have a technical question as well. We travel a lot so for four months of the year we're not in the house. I'm wondering if it's necessary that the salt does a clean once a week. Maybe it's a programming thing that we can do once a month when we're away but I feel maybe it's excessive.
Reviewed May 16, 2026
We had been having problems with our water softener for a couple of months, and we knew we were gonna have to replace it. He made the decision to go with RainSoft, so I said, "Okay." The one that we had didn't have any kind of replacement parts for it, and replacing it was gonna be much more expensive. So, we opted to go with RainSoft. The guy who came to talk to us explained it, and we thought it seemed okay.
The installation was fine. Two guys were here. And they were very nice, answered any questions that we had, and didn't make a mess. We got the water softer, which is located in the garage. Then we got the reverse osmosis, which is under my sink in the kitchen. The water has been tested a couple of times, and it all seemed to be above board with what they said and seemed to be fine.
They also did a lot of talking about the soaps, and they left us a bunch of soap. To me, that was more of a problem, because you have all these bags of soaps and these little pump bottles. The bad thing is you gotta store all that stuff. I don't think that's good, but supposedly, it saves you money on soap products.
But the thing about it is, once you get used to your other soap products, and you like the way they work, and you see the amount of suds they have. So, the soap that came with this really doesn't have any sudsing property, so you start to question whether it's really working or not.
But RainSoft was very upfront and answered all questions. I didn't have any reason to suspect anything was amiss. My husband really liked the fact that it was cheaper than a couple of the other products we looked at. There was also a lady who came out a couple of weeks later to test the water and talk with us a little. She was very nice and knowledgeable.
The only thing that happened after they left and they had changed out the RO under our sink, and that water line goes to my Sub-Zero refrigerator, where we get ice and cold water out of the door. We couldn't get any water out of the door or ice. We had to call and have them come back out. It was either that they had not hooked up one of the lines or something. They realized that they hadn't done it correctly, so they corrected that, and that cleared that up.
Reviewed May 15, 2026
The RainSoft rep who came for the presentation gave me a different scenario in terms of my savings compared with how much I would pay monthly payment, and in terms of the quality of water I would get based on what I'm getting now. Since the install, the water seems much softer. I'm drinking it now. It feels different on my skin.
Reviewed May 14, 2026
I'd recommend Rainsoft. The water tastes good since having their system.
Reviewed May 13, 2026
I had a phone call with RainSoft, and they told me that they could come out here and test our water. Everything was smooth. The rep had a good sales pitch. He did good. He was easy to talk to. We laughed and joked, and it was a good meeting. The installation went smoothly. It was done in one day. The price is a little high. But if the system works, it's worth it. So far, everything is good. We are just getting used to the soft water. When you take a shower, your skin feels silky, slick. It's different. Our experience was good all the way around. No leaks anywhere. We just gotta go buy several bags of salt.
Reviewed May 12, 2026
The presentation with RainSoft was awesome. I didn't realize how bad our water was. Price-wise, the system is expensive. The installation took a couple of hours. The guy who did it was good. Since I had the system installed, I have noticed in the shower and hand soap that the lather lasts longer. I have noticed the softness of the water, too. I should have done it sooner.
Reviewed May 5, 2026
RainSoft came and did some testing on our water, which we had already done before, and showed us the different products and talked about the benefits. It was very good and informative. The installers showed up when they said they would. The installation was done within an hour and a half. Everything went quickly. And we're very happy with it. The taste changed a bit. I would recommend RainSoft to other people. It is a good value.
Reviewed May 4, 2026
My wife put my name down for the free gift card through Home Depot to go through the water testing. We knew that we had hard water where we live. She was interested in getting a water softener anyway. We had a lot of buildup on all the faucets and corrosion. The water is now way better. It’s very soft. The system takes everything out. RainSoft told us what needs to be done regarding preventive maintenance.
Reviewed May 3, 2026
There was a RainSoft door-to-door marketing effort in our neighborhood. They knocked on the door and the person was very engaged and intelligent. I've been looking at water softeners for the house so he and I got into a fairly long conversation. I was impressed with the advancements in the technology since I looked at it five years ago. He asked if I would be willing to schedule a sales meeting with the RainSoft consultant to which I said yes. That went pretty good. They did extensive set of tests. Then we did some side by side with RainSoft water samples and what was coming out of our kitchen tap and it was pretty conclusive.
Our water is not bad, but I have always been able to smell a hint of chlorine in it. With RainSoft, none of that appeared. We bought the system for the kitchen. I don't have the finances for the whole house but I have a quote on the whole house so I'm putting the money together. I've got a contracted price and the kitchen system is a down payment on the total system. That price is good for 12 months.
I was real happy with the initial meeting with their sales consultant. He spent about 90 minutes with us, answering questions and going through all kinds of scenarios. I had some concerns at the point of installation though. The installer did a great job but didn't walk me through. At the end of the installation, I was expecting a walkthrough on the system under the sink. There are three cylinders and a storage tank. He left me with the operating manual, and I got around to reading that the other day, which is a couple of weeks after the installation.
Everything is working just fine. But I was reading it, I need some special tools. I've got to get a spanner wrench to change the filters once a year and the size of the spanner wrench is not indicated in the manual. I could look in the manual to see the diameter of what I need the wrench for, but I have a hard enough time looking at tools at Home Depot as it is. These are really small steps but would be a real improvement from my perspective.
Reviewed May 2, 2026
We bought 2 water softeners in 2020 and they installed one in our home and the other one was supposed to be installed in a family member home in Nevada. We are still waiting for it to be installed. We had to have our 2 systems financed, and it was not any fun to deal with them. My advice is not to buy anything from this company ever. They call every 6 months to come and check to make sure everything is good, but when I ask them about when is the other system is going to be installed, they say they will get back to us. Which never happens.
We have also recommended that the customer contact the financial institution, Castle Credit, regarding the second system they never received. After 6 years Castle Credit needs to be aware of this in hopes that they may be able to assist the customer with this transaction.
Thank you.RainSoft Customer Service
Reviewed May 2, 2026
Had the water test and installation done same day. My home is brand new so protecting my investment is my main priority and of course, the benefits of having clean water and air.
Reviewed May 2, 2026
I got a note in the mail about RainSoft Water Treatment Systems. They were the only company I knew about. However, I didn't get much help after buying the system. I've been trying to use the vacation benefit, but I can never get in contact with anyone. No one reaches out. But the customer service before I bought the system was awesome.
Thank you for making us aware of the trouble you have had with your RainSoft dealer in Marietta, Georgia. We have reached out to their management and trust someone will be in touch with you shortly.
Thank you for choosing RainSoft for your water treatments needs!
RainSoft Customer Service
Updated review: May 6, 2026
Company called to help correct our negative experience. They are arranging a complimentary service visit to help troubleshoot our system. I am pleased that they cared about our concerns and are working to make it right.
Original Review: May 1, 2026
We purchased a whole home Rainsoft system and RO when we purchased our first home. The water quality is good and the drinking water tastes great. However, the nearly $9000 cost was a lot for us. We ended up getting it paid off in just one year but then we had to start replacing filters. Each service call costs $140 (2 so far). Now, just under two years later, there is a problem with the softener system and there will be another $140 service fee for the visit. As a company that boasts about their long-lasting equipment I would have thought we would not have problems this early on. I was also unaware that the warranty does not cover any of these service call fees. I would not recommend this system to other because it is overpriced and will continue to cost you more each year. Not worth the promised savings.
Reviewed May 1, 2026
Having RainSoft is wonderful. The water quality is much better, and I don't find the residue on my faucets and around the house anymore. I'd recommend it.
Reviewed April 30, 2026
The RainSoft rep was pretty good. I enjoyed him. He worked extremely hard. I really liked that he listened. A lot of times, you get a lot of salespeople who don't listen. They're so dependent on the sale that they sometimes don't. I wouldn't say I'm a hard sell at all, but one of the things that is very important to me is, one, that they listen. Two, that when they listen, they respond in kind. He gave me the opportunity to speak. Because with me having a pregnant wife in the house, I really didn't want somebody in the house in the first place. So I just wanted the information because my wife is big on reading all the lines and every book that you get. She's one of those types, which I love because I'm a fine-print guy. Our water was pretty hard, and it may be a potential issue with the child as well. My wife and I have sensitive skin. The system has been pretty good so far. I'm seeing the results. I would definitely recommend RainSoft.
Reviewed April 29, 2026
I purchased RainSoft's complete set for $8,000. The rep that came to my door was very nice, but he lied to me about one thing. He told me that I'll get 20 years’ worth of soap, for up to four people in a family, and when I went online to do my first soap order, it only gave me $216 worth. Other than that, I love RainSoft. It's phenomenal. The dishes don't have spots on them and my son's eczema clearing is phenomenal too. He had very severe skin eczema and it's very low now. Plus, my body is really soft when I bathe and it's easier to clean the tub, toilet, shower and door.
Reviewed April 28, 2026
Everything went real smooth with RainSoft. When they first came out, they gave us a demonstration of how it works and how it can improve our system. It was very convincing after we saw what water we had then and what water they can make it to be. We set up a time for them to install it within days. The service people were going to drain our hot water heater so we could get all the calcium deposits and hard water out and start anew. They forgot to do that but they came back right afterwards. That was an extra thing that we asked them to do so they're not used to doing it but they did that much. They went above and beyond.
We've been happy with the product. Our hair feels so much better. Our skin isn't all itchy and scratchy anymore. The clothes seem to clean better in the washer. I'm hoping that we don't have any hard water problems after this. It's not only a water softener, it's a water filter now, too, so the water is healthier to drink. The system was a little pricey, but we got a lot of stuff with it. I would recommend RainSoft.
Reviewed April 20, 2026
So far it's been great to have this system. The only thing I don't like is that you can't get drinking water from all the faucets in my home.
Reviewed April 18, 2026
Our salesman John ** was HONEST, informative, personable, and professional. I could go on and on. Thank You John ** for helping us start our healthy journey, it’s not only in what you eat, but what you drink and put on your body. Well worth it for the peace of mind.
Reviewed April 17, 2026
I have been a Rainsoft customer for over 8 years now. I love them. Outstanding customer Service every time! Thank you
Reviewed April 10, 2026
A failed water test led us to research about water treatment systems. We found out about RainSoft online and due to their professionalism, we went with them over other companies we talked to. Setting up the consultation with their rep was easy and we ended up purchasing the water conditioning system. RainSoft's reps made the process easy and the installation was good. They also came back and inspected it to make sure it was running properly. The water tastes a lot better now.
Reviewed April 4, 2026
We bought a new home and the water was bad, so we got a water softener from RainSoft. The sales rep was thorough, and the installers were quick and showed me the app and set it up. It was a good experience all around.
Reviewed April 1, 2026
RainSoft came out to test the water, and at that moment, they showed us the presentation. What we were amazed at was the amount of contamination that were inside the water, and even in filtered water. We had a filter jug with the filter in it, and the only thing that came close to the RainSoft water filter was bottled water. We got a system for underneath the sink. It is also connected to another faucet right next to our regular faucet. Then there's a small filter system. There's a huge one located right outside our house that filters out the water coming in from the city.
The team members from RainSoft were all great. There was a little issue with the installation. When they were installing the piping, they accidentally cut the internet cable running underneath the ground, which was just installed a week before. It was a new house, so we were just now getting in there, so we did have to call them back out to rerun it. They did run it at no cost to us.
Since the system has been installed, I like the taste of the water. It doesn't leave me thirsty. I didn't really drink the faucet water. I was a bottled water guy. Now, I'm drinking the water through the RainSoft system, so it's saving us money there. My wife notices my skin being a whole lot softer, and her hair is less tangled and she says she's noticed a difference in the way her hair feels as well.
RainSoft is a good investment. We plan to stay in our home long term. However, I was told that we would be able to take our system with us, and it would be reinstalled somewhere else if we just notified the local area RainSoft company, and they will come out to reinstall it. It was a little pricey, but we're looking to pay it off. We're already halfway through on paying it off, we're trying to get it paid off as quick as possible just so we won't have to pay the interest.
Reviewed March 31, 2026
We have had our rainsoft system since we built our home 20 years ago. Have always been pleased and feel that the system did its job! Right after covid the Wilmington NC office lost many technicians and for a couple years sent techs out that were not knowledgeable. And I even had to call them to remind them to come for my yearly service. Well that said I got a call last week that we were due for our inspection, yaaa!! Yesterday two very nice and knowledgeable gentlemen came out and I could not be more pleased! Their names are Adam G** and Wes. Thank you
Reviewed March 30, 2026
I have had this water softener system for six months, and I am very dissatisfied with its performance. I am experiencing a strong sulfur smell in the bathrooms, and the odor in the kitchen has gotten progressively worse. I contacted the company to cancel the service, but I was told the contract does not allow cancellations. This is completely contrary to what the salesperson told me at the time of purchase, as I was assured that I could cancel at any time if I was not satisfied. I paid $7,900 for this system, and despite my concerns, the company has made no genuine effort to address the odor issues. Additionally, I was promised a $500 gift card, which I never received. The lack of honesty and support has been extremely disappointing. I am requesting immediate assistance in resolving this matter.
We apologize for the delay in responding. We reached out to the selling dealership in Florida, who eventually discovered the system was registered under a different name. We value your feedback and trust the dealer will be in touch with you to address these issues.
Kind Regards.RainSoft Customer Service
Reviewed March 30, 2026
Our RainSoft sales rep was really informative of what was going on. I used to work for Home Depot, but he gave me a bunch of information that I didn't know to begin with. The salesman said he was very new to it and this is his third house. But the way he was explaining everything, and the way he carried himself made it seem like he'd been doing it for years so props to him for making the sale. They had a whole little display that they wanted to show me, a comparison to my water compared to what they had. Everything that they explained to me was really good, so I ended up getting the E4, the whole system, and under-sink water dispenser. The installers came one day and they said they had to come back the next day, which was fine. They were very professional and the work was clean. I had no issues. Since then, I can tell that the water is not hard anymore and it doesn't smell like bleach. It's good to drink compared to what it was before.
Other than that, I've been trying to look for my account on their website and trying to figure out where to navigate, but it tells me to get an app or doesn't tell me where to log in. I don't have any login information and I don't have anything so where to see my bills or how much is left. Besides that, RainSoft has an amazing product and great customer service. I’d tell friends and family members all the benefits as well as everything that I learned from them.
Reviewed March 29, 2026
We were at the wedding expo and there was a RainSoft booth there. We filled out the form and we had a free water test. Their tech who came out did a lot of tests. He checked how hard the water was, the chlorine content in the water, and he did a lot of really cool tests where we would put our hand in the water, then he would test another one that didn't have our hand in the water. We would test the soap and we would test it on our glassware. After that water test, we knew that we got to get the equipment. So, we have the main one that goes for the whole house, and the one in the sink just for the RO water. Maintaining the equipment is very easy. You just have to fill up the salt in it every couple months or every so often and it's not a big deal at all. The price is very reasonable, too.
After getting RainSoft, we noticed the difference in the water right away. We took really long showers once it was finally installed and we felt cleaner. And you can tell a difference with the soap as well and even the dishes. It actually cleans them. Even the taste of the water is completely different. We're very happy with RainSoft and it is absolutely worth it.
Reviewed March 28, 2026
I walked in Home Depot and the guy was talking to me about RainSoft. We had bad water, which was non-drinkable and making my laundry hard. I said, "Let me get someone out here to check it out." The RainSoft reps that we interacted with were nice and very informational. Every salesperson that came here to the house sold me on it, then my husband and I agreed on getting the equipment. We've tried it for over 30 days now and we noticed a great change in everything.
Coming out of the dryer, the towels and the washcloth that we use in our home used to be really hard. And when you buy your towels, everything is so plushy, new, and soft, so you want them to stay like that even through your washing. But mine weren't turning out like that. When we got RainSoft, it looks like I bought new washcloths and towels. Then, with the water and the laundry detergent that I was using, with that mixture, it would make things hard. I thought something was wrong with my dryer, but it wasn't that. It was the water that was washing it, because soap was still in it. But now, things are different when we were doing the laundry since we got RainSoft.
I would tell my neighbors that going with RainSoft is a great deal, it will save you money, and you will notice a difference in your laundry. Most of us around here buy cases of spring water. I even got a lady over here who gets it delivered. I don't have to do that anymore, so I'm spending less money now. We're getting older over here, and as we get older, we're looking for saving money, not spending more money. I'm also spending less money on laundry detergent, because RainSoft's rep told me to use my laundry detergent up first, then use theirs, but use half. Now, my laundry is coming out better. The last guy who came out here told us that the system for the whole house that we got from them was running good. He told us that all we would have had to do was add that water softener to the container to keep the water soft. For the upkeep I keep it dust free, because I'm acting like it's a part of the house. It’s a great product.
Reviewed March 27, 2026
Roger came out for RainSoft's presentation. He was extremely intelligent, was confident in all those testing procedures and stuff he was doing. Every question was answered. He was very professional and courteous. The installation took a couple hours. It was pretty quick. Now that I had the system installed, I can feel a difference in my hair, and my hands get a little dried out. It was an expensive system. They could have been cheaper. Otherwise, I would definitely recommend RainSoft.
Reviewed March 26, 2026
This machine is garbage and it’s high priced to boot!! They came to my door and said they got my name from Home Depot, which was their first lie. Then they told us there was a lifetime warranty, second lie. I told my husband that I know this machine was not working, I could tell by the smell of the water. My husband called to have someone come out to check it, and the serviceman told us everything was fine but we should try this different but better salt. So we did. He also told us to turn the unit off once in a while for a day, that wouldn’t hurt the water or us, we have never turned it off except for while loading salt. He also told us to pour bleach into the drains to control the smell of the water, afraid to do that because we have PVC pipes and that seems like it would be detrimental to the pipes. Enough of the nonsense.
I recently went to visit my sister in Wisconsin, she has had water issues too, so I brought a water sample with me and had her test it with her testing stick, numbers were out of this world with the solids I had in my water, scared the cap out of me, so husband called Rainsoft, the number he had, and the woman told him we’d have to pay even more money to find out if what I’d suspected all along, the machine was junk and has never worked since we got it!! She told us that she had only been working for rainsoft for a month, and didn’t know of anything she could do to help us!
We asked to talk to the manager, she informed us that the managers do not talk to consumers. My head is ready to explode with all these lies and getting no help from a company who says they stand behind their products! I hear there is a class action lawsuit in Florida and against Home Depot, I’m doing research as I speak as to how I join these lawsuits, or maybe I’ll start my own lawsuit! The only reason they got a single star is because I cannot submit a review.
We apologize for any misunderstanding that you had between your family and your local dealer. Please know we take these concerns very seriously and have been in communication with the dealership to make them aware of this complaint and obtain a resolution on your behalf. The dealer has stated they have reached out to you to address your concerns. Again, we appreciate you bringing this to our attention.
Kind Regards.RainSoft Customer Service
Reviewed March 26, 2026
We had really hard water, so my skin and hair were horrible. Everything had sediment all over it. I did research and saw that RainSoft was highly rated. Their sales rep was great. It was a long time ago, but I still remember him. We got the water softener, and we have an RO as well. It's been great. We had it for 10 years. This last time, I was getting it serviced. It had just fallen out of warranty, which, I found a little wee bit sketchy. They had a deal where if we traded in the old one, they gave us a discount on buying a new one. So, we had to get a new one this last time. It's essentially the same system. It's just smarter and more updated.
RainSoft Water Treatment Systems Company Information
- Social media:
- Company Name:
- RainSoft - a Pentair Company
- Company Type:
- Private
- Year Founded:
- 1953
- Address:
- 101 S. Gary Avenue
- City:
- Roselle
- State/Province:
- IL
- Postal Code:
- 60172
- Country:
- United States
- Website:
- www.rainsoft.com
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