RainSoft Water Treatment Systems Reviews

There was a RainSoft door-to-door marketing effort in our neighborhood. They knocked on the door and the person was very engaged and intelligent. I've been looking at water softeners for the house so he and I got into a fairly long conversation. I was impressed with the advancements in the technology since I looked at it five years ago. He asked if I would be willing to schedule a sales meeting with the RainSoft consultant to which I said yes. That went pretty good. They did extensive set of tests. Then we did some side by side with RainSoft water samples and what was coming out of our kitchen tap and it was pretty conclusive.

We bought 2 water softeners in 2020 and they installed one in our home and the other one was supposed to be installed in a family member home in Nevada. We are still waiting for it to be installed. We had to have our 2 systems financed, and it was not any fun to deal with them. My advice is not to buy anything from this company ever. They call every 6 months to come and check to make sure everything is good, but when I ask them about when is the other system is going to be installed, they say they will get back to us. Which never happens.

Had the water test and installation done same day. My home is brand new so protecting my investment is my main priority and of course, the benefits of having clean water and air.

I got a note in the mail about RainSoft Water Treatment Systems. They were the only company I knew about. However, I didn't get much help after buying the system. I've been trying to use the vacation benefit, but I can never get in contact with anyone. No one reaches out. But the customer service before I bought the system was awesome.

Company called to help correct our negative experience. They are arranging a complimentary service visit to help troubleshoot our system. I am pleased that they cared about our concerns and are working to make it right.

Having RainSoft is wonderful. The water quality is much better, and I don't find the residue on my faucets and around the house anymore. I'd recommend it.

The RainSoft rep was pretty good. I enjoyed him. He worked extremely hard. I really liked that he listened. A lot of times, you get a lot of salespeople who don't listen. They're so dependent on the sale that they sometimes don't. I wouldn't say I'm a hard sell at all, but one of the things that is very important to me is, one, that they listen. Two, that when they listen, they respond in kind. He gave me the opportunity to speak. Because with me having a pregnant wife in the house, I really didn't want somebody in the house in the first place. So I just wanted the information because my wife is big on reading all the lines and every book that you get. She's one of those types, which I love because I'm a fine-print guy. Our water was pretty hard, and it may be a potential issue with the child as well. My wife and I have sensitive skin. The system has been pretty good so far. I'm seeing the results. I would definitely recommend RainSoft.

I purchased RainSoft's complete set for $8,000. The rep that came to my door was very nice, but he lied to me about one thing. He told me that I'll get 20 years’ worth of soap, for up to four people in a family, and when I went online to do my first soap order, it only gave me $216 worth. Other than that, I love RainSoft. It's phenomenal. The dishes don't have spots on them and my son's eczema clearing is phenomenal too. He had very severe skin eczema and it's very low now. Plus, my body is really soft when I bathe and it's easier to clean the tub, toilet, shower and door.

Everything went real smooth with RainSoft. When they first came out, they gave us a demonstration of how it works and how it can improve our system. It was very convincing after we saw what water we had then and what water they can make it to be. We set up a time for them to install it within days. The service people were going to drain our hot water heater so we could get all the calcium deposits and hard water out and start anew. They forgot to do that but they came back right afterwards. That was an extra thing that we asked them to do so they're not used to doing it but they did that much. They went above and beyond.

So far it's been great to have this system. The only thing I don't like is that you can't get drinking water from all the faucets in my home.

Our salesman John ** was HONEST, informative, personable, and professional. I could go on and on. Thank You John ** for helping us start our healthy journey, it’s not only in what you eat, but what you drink and put on your body. Well worth it for the peace of mind.

I have been a Rainsoft customer for over 8 years now. I love them. Outstanding customer Service every time! Thank you

A failed water test led us to research about water treatment systems. We found out about RainSoft online and due to their professionalism, we went with them over other companies we talked to. Setting up the consultation with their rep was easy and we ended up purchasing the water conditioning system. RainSoft's reps made the process easy and the installation was good. They also came back and inspected it to make sure it was running properly. The water tastes a lot better now.

We bought a new home and the water was bad, so we got a water softener from RainSoft. The sales rep was thorough, and the installers were quick and showed me the app and set it up. It was a good experience all around.

RainSoft came out to test the water, and at that moment, they showed us the presentation. What we were amazed at was the amount of contamination that were inside the water, and even in filtered water. We had a filter jug with the filter in it, and the only thing that came close to the RainSoft water filter was bottled water. We got a system for underneath the sink. It is also connected to another faucet right next to our regular faucet. Then there's a small filter system. There's a huge one located right outside our house that filters out the water coming in from the city.

We have had our rainsoft system since we built our home 20 years ago. Have always been pleased and feel that the system did its job! Right after covid the Wilmington NC office lost many technicians and for a couple years sent techs out that were not knowledgeable. And I even had to call them to remind them to come for my yearly service. Well that said I got a call last week that we were due for our inspection, yaaa!! Yesterday two very nice and knowledgeable gentlemen came out and I could not be more pleased! Their names are Adam G** and Wes. Thank you

I have had this water softener system for six months, and I am very dissatisfied with its performance. I am experiencing a strong sulfur smell in the bathrooms, and the odor in the kitchen has gotten progressively worse. I contacted the company to cancel the service, but I was told the contract does not allow cancellations. This is completely contrary to what the salesperson told me at the time of purchase, as I was assured that I could cancel at any time if I was not satisfied. I paid $7,900 for this system, and despite my concerns, the company has made no genuine effort to address the odor issues. Additionally, I was promised a $500 gift card, which I never received. The lack of honesty and support has been extremely disappointing. I am requesting immediate assistance in resolving this matter.

Our RainSoft sales rep was really informative of what was going on. I used to work for Home Depot, but he gave me a bunch of information that I didn't know to begin with. The salesman said he was very new to it and this is his third house. But the way he was explaining everything, and the way he carried himself made it seem like he'd been doing it for years so props to him for making the sale. They had a whole little display that they wanted to show me, a comparison to my water compared to what they had. Everything that they explained to me was really good, so I ended up getting the E4, the whole system, and under-sink water dispenser. The installers came one day and they said they had to come back the next day, which was fine. They were very professional and the work was clean. I had no issues. Since then, I can tell that the water is not hard anymore and it doesn't smell like bleach. It's good to drink compared to what it was before.

We were at the wedding expo and there was a RainSoft booth there. We filled out the form and we had a free water test. Their tech who came out did a lot of tests. He checked how hard the water was, the chlorine content in the water, and he did a lot of really cool tests where we would put our hand in the water, then he would test another one that didn't have our hand in the water. We would test the soap and we would test it on our glassware. After that water test, we knew that we got to get the equipment. So, we have the main one that goes for the whole house, and the one in the sink just for the RO water. Maintaining the equipment is very easy. You just have to fill up the salt in it every couple months or every so often and it's not a big deal at all. The price is very reasonable, too.

I walked in Home Depot and the guy was talking to me about RainSoft. We had bad water, which was non-drinkable and making my laundry hard. I said, "Let me get someone out here to check it out." The RainSoft reps that we interacted with were nice and very informational. Every salesperson that came here to the house sold me on it, then my husband and I agreed on getting the equipment. We've tried it for over 30 days now and we noticed a great change in everything.

Roger came out for RainSoft's presentation. He was extremely intelligent, was confident in all those testing procedures and stuff he was doing. Every question was answered. He was very professional and courteous. The installation took a couple hours. It was pretty quick. Now that I had the system installed, I can feel a difference in my hair, and my hands get a little dried out. It was an expensive system. They could have been cheaper. Otherwise, I would definitely recommend RainSoft.

This machine is garbage and it’s high priced to boot!! They came to my door and said they got my name from Home Depot, which was their first lie. Then they told us there was a lifetime warranty, second lie. I told my husband that I know this machine was not working, I could tell by the smell of the water. My husband called to have someone come out to check it, and the serviceman told us everything was fine but we should try this different but better salt. So we did. He also told us to turn the unit off once in a while for a day, that wouldn’t hurt the water or us, we have never turned it off except for while loading salt. He also told us to pour bleach into the drains to control the smell of the water, afraid to do that because we have PVC pipes and that seems like it would be detrimental to the pipes. Enough of the nonsense.

We had really hard water, so my skin and hair were horrible. Everything had sediment all over it. I did research and saw that RainSoft was highly rated. Their sales rep was great. It was a long time ago, but I still remember him. We got the water softener, and we have an RO as well. It's been great. We had it for 10 years. This last time, I was getting it serviced. It had just fallen out of warranty, which, I found a little wee bit sketchy. They had a deal where if we traded in the old one, they gave us a discount on buying a new one. So, we had to get a new one this last time. It's essentially the same system. It's just smarter and more updated.

We're happy with RainSoft. We were doing shopping in Home Depot and then somebody approached us and then asked us if we were interested to check our water. Setting up our consultation was okay. The representative was on time and it was good demonstration. Initially, I was only up to the gift card that they will give us. It doesn't matter if we accept the product or not, we're still gonna gain some $30 gift card from Home Depot. However, since their rep was really knowledgeable and he demonstrated everything, we opted to get the product.

My dad had got his water tested through RainSoft. So, I tried it out once I had got my home. Setting up a consultation was good. Their reps came in, they introduced themselves, and they talked me through the water displays, how they were showing me the water and the difference. So, it was how it looked before and after. That was pretty nice. I know my cold water was already working. When they tested my water, only the cold was clean, but the hot water wasn't.

I always have awesome experiences with RainSoft. They put my water system in about 22 years ago. I've been friends with Rick since the day he came over. It was the third day we moved in. I don't have anything negative to say about the guy. We have the same likes and dislikes. He comes over here when I call him if I need something. I also know all the employees personally, from the office staff to the service techs to everybody.

There were all kinds of water spots on the shower door and the water that was coming out of the tap was hard. I could also smell chlorine in the water some days. So, I became interested in having a water softener. RainSoft was recognized as one of the best ones and I chose to buy the system from them. When the water was tested, the rep told me that there were particles in the water and that the water was hard, and there were various chemicals. He put a whole bunch of different colored drops in it and some drops turned different colors. I had been through this spiel before with another company, so I knew what to expect watching it. I was sold on the fact that I wanted a water conditioner system.

I live in a townhome complex, and I didn’t know the system as RainSoft at first. One of the ladies here had the system for about eight years and just said she got it from Home Depot when she moved in. I went to all these big companies but they couldn’t find a way to drain the water. LifeSource wanted to put a hole in my garage and run it out to the street, and I said that wasn’t going to work. I decided to try Home Depot since the others seemed very satisfied. The guy who came out was very knowledgeable and explained everything thoroughly. He told me they would have someone come out and find a way to make it work. The other person in the complex had a different system, so I didn’t even know about theirs.

We got a flyer and my wife called RainSoft, and the salesman set up a time. He came by the house and did scientific tests on our water to prove that we needed the filter. He was super knowledgeable and showed us pictures of the system at his house. He also showed the difference between the city water with chemicals and how RainSoft filters it, including additional filtration for drinking water and explained how it can save money monthly on soap. We got the water filtration system and the drinking water filtration, and those were installed super-fast. It was set up prim and proper and everything was good to go. It was great. Since then, we use a lot less soap and I feel clean after I get out of the shower. All in all, we’ve been happy with it.

We purchased our air purification system from RainSoft. Their sales rep was very good and their installers were fine. While I don't see any differences since having the system installed, I'd rate my experience with RainSoft a 5.

Setting up the consultation with RainSoft went smoothly. I got the soft water system and the reverse osmosis, and the installers were on time and very quick. The install was great, and the equipment is working very good. We have a better quality of water, specifically on skin and the dishes. I've noticed a big difference on that for water stains. The product's great, and I'm really enjoying it right now.

Have a RainSoft for 25 years, it's leaking water and rainsoft refuses to come work on it. Life time guarantee but won't come fix it.... Pitiful. If you're out of their area, they won't come fix their own product.

RainSoft had the best financing plan. Their sales rep came out, and it was an excellent presentation. It went for 3 hours which was longer than expected, but it was really detailed. I have a little bit of a science background, so I completely saw the depth of what was being said and the explanations. I appreciated that. I understood there were a lot of different options so we narrowed down to my lifestyle, what we were doing, and it fit really easily. It was within range of what I'd seen others in this neighborhood had.

I needed some sort of system down here and somebody in the area had RainSoft and showed it to me. I had a great salesman come and test my water. I remember seeing all the sedimentation in it and there was a lot of chlorine in the water. I could see that it was yellow and didn't look good. I got the water filtering system that does the chlorine and everything. I also got the RO system on the kitchen. I got the whole kit and caboodle. Our water now tastes better. It's softer. It's better on the skin, too.

We had a water treatment system that was no longer working. So we were trying to get a new system. We learned about RainSoft through Home Depot and we had a consultation with their rep. It was super easy and he was very informative right off the start. He was extremely polite and he answered all of my questions, which I seemed to have like 900 of them. So, it was a very nice experience. He also explained what we could do to save us some money, because through Home Depot, there was the deal of them, if we put it on a credit card, that they would cover our plumbing costs. It didn't seem like a big amount, but any little bit helps.

Quality water after using for 11 years. Maintenance parts and availability of parts costly, and always far away. Proprietary parts sucks, and plan on 300$ plus service call when maintenance done at 300$. We probably paid twice the value of the system with maintenance. I didn’t see value to it gonna shop around find a dealer who keeps parts closer and service techs who live in the same location.

The installation of our Rainsoft went really well. The guy who installed it came out, and he was by himself. There were supposed to have been two of them, but he did the whole thing by himself, and he was very tidy. He cleaned up everything at the end and he was wonderful. He was outside working in the dark. I'm very happy with it. We've had it for a month now and I have noticed that my skin feels better, less tight. I've noticed that when I use dish soap, when I'm handwashing the dishes, the soap rinses off better.

Somebody called me and I told them they could come. The guy from RainSoft showed up and we did business. We're in Florida and it's typical Florida crappy water. It's got a lot of chemicals and minerals in it that you may not want and it's not a good color. The RainSoft system cleans the water and makes it soft. Water tastes better and it rinses off better. It works really well with those chemicals that they gave us. I've also had a RainSoft system in the past, and the upkeep is not a big deal. I put a bag of salt in the new system the other day and the toughest thing I did that whole day was pick that bag of salt up. We're very happy with RainSoft. It improves the water and it's noticeable. It's a pretty big change down here so I would recommend highly that others do it.

I was curious about water treatment systems and found RainSoft through Home Depot. My consult with the sales rep went well, and I liked the information. He showed me the water treatment things and tested my water. The sales rep was friendly and I was comfortable like when I sit down with family members. I purchased the water purification system and installation took about 20 minutes, at most. I showed the installer where to put the system and he was really polite. Now, my water tastes better.

We bought a couple of appliances from Home Depot and RainSoft found us through them. The presentation was at least an hour or more and the rep was very thorough. He said he was an environmental engineer and he was very knowledgeable. Before we got the system, we had an in-house water filter already under the kitchen sink. After the system was installed, we didn't notice a big difference, but knowing all that garbage isn't in the water we're drinking helps. There's an improvement and I'd tell people to give the presentation a shot, but I wouldn't twist their arm into it.

My daughter had some information on RainSoft, and then my husband contacted them to get the water tested. The water test results looked nasty. It was a yucky yellow. It probably had all kinds of stuff in it. Rod, the man that came to test the water, recommended that we have the one that has the softener in it and then we have the RO for the sink. Since having the system, there is definitely a difference in the taste of our water. It tastes more cleaner. When we take a shower, it almost feels like our skin still has some oil on it. So far, the upkeep has been easy to do. We really haven't had anything to do on it yet.

The initial consultation with the sales rep was kinda long, but it was good. The chemical mixes that he was doing with the water stood out to me. The installers dealt with my husband when they came here. Since having the system, I noticed the water is not hard and you can feel the difference in how the water feels soft in your hand. It's almost like a conditioner. As far as the little faucet thing that they put in for the water, they said that it was supposed to go away, but I noticed that it has not. When you turn it on, it pushes out water. But overall, RainSoft seems like it's a really good product and a good investment.

We had hard water at our house. It didn't taste very good, so we wanted purified water. RainSoft was recommended by word-of-mouth through a friend. We love it. It's our second time using them. I called them and they were out the next day and set up our system. It was perfect. The sales person installed it right there, so it was great. It took an hour. They were friendly and professional. I got the filter, the softener, and the reverse osmosis. My wife says her hair's way better after the shower. Also, the water tastes awesome. Get RainSoft. It's exactly what I wanted and it's worth it. I'm very satisfied.

I called Home Depot and they sent the person from RainSoft to my place. He came in and did the presentation. It was good. The installation was fine too. Once I signed the agreement, the person who did the presentation scheduled the installation. A person came out that day, and he looked at all the places and did the installation. He explained all the details, like what he was doing. I got their system installed all throughout our home and the water has changed a lot after that installation. Their price was a bit high. But the system came with some additional things. And quality-wise, it's okay. It's been a good and professional experience with RainSoft. I would definitely recommend them.

I was at Home Depot and was approached about the initial value of a new water softening system at home. We were already considering the option of a water softener for our house and RainSoft made it the easiest possible to pursue that option and to give a fair idea of what the various other options are out in the market. They also explained why RainSoft was the best option for our money to go with.

When I bought the house, it had a RainSoft system in it already. Then I had to add to it because of the conditions of the water in my area. I had to do the upgrade, and that was expensive though they claimed they did a reduced rate. I'm lucky enough I could afford it, but I wish they could do a more reasonable price. But having the system, I'm not getting the spotting in the shower doors, and the water tastes cleaner.

Worst company I have ever had to deal with. I bought a system years ago and have had decent water for periods of time but nothing long term without multiple visits to our home. Now the dealer/ distributor that installed the system says they no longer service our area. The new company just complains that they didn't install the equipment? Thousands of dollars wasted, tons of time and my tubs, toilets and other appliances are ruined from the water? Buy somewhere else!!!!

A very knowledgeable individual from RainSoft came out and tested our water. She was fantastic. She showed us all the good 360 products that we could potentially get with the package. She also showed us all of the different packages that they have. It was a great experience. We bought the reverse osmosis system in the kitchen, and we received it in the latter part of January. It was a somewhat of a discounted rate. Now, water tastes great. It's softer too. We're glad we did RainSoft. Others should try it. We already have a list of people that we’re going to refer to RainSoft. They told us that our system would be paid for if six of the 10 people on our list would purchase as well.

The sales team was very knowledgeable and they showed us what they could do to help us. We got the filtration system and the sink one from RainSoft. The first time the installers came out, they were trying to install it inside, but they couldn't. So, they had to come back and trench it because it was a little bit more tied up than it should have been. Since having the system, we've definitely noticed the difference in how our skin feels. Even my daughter, who came up in December from college, noticed a difference just in the month she was there. It's been a good experience, and it's made our skin and our drinking water much better.

A guy at Home Depot came and talked to me about RainSoft. They took my name and number, and then someone called and came out to do a presentation. One of the people who came talked very fast, but we got through it and understood the basics. He mentioned some products, but I didn’t receive any paperwork stating what they had to be able to use their products.

RainSoft approached me and I liked what they had to offer. So, we bought from them. The representative that helped us was extremely good and very knowledgeable.

Joe ** installed our RainSoft whole house water filtration system. He did an excellent job. He also cleaned up everything and tested the pressure before he left.

Rainsoft reached out through Home Depot, and the customer service was great. We've had the system less than two months, but our water tastes better and our skin is softer.

I feel so much better when we had the Rainsoft system installed in the whole house and the sink, plus the two ACs, especially when it got to me when I heard from the rep that we were using recycled water. Now, I feel safer that I can drink the water from the tap.

We have had a Rainsoft system for a month now. The quality of our water is amazing. The ozone laundry system cleans my husbands dirty work clothes in cold water with practically no detergent. I’ve always been a hot as possible water person for the laundry until now. I’m amazed. We are very happy with our system and the company we got it from has great representatives and installation personnel. Very pleased.

We got RainSoft through a broker and the consultation went very well. They came and did a very full and complete review of what they do and the quality of the water that we'd be working towards. The equipment I checked online is one of the better ones as far as RainSoft is highly regarded. We got a one-tank conditioning system and had a salt filter hooked up to the entire home.

I know my water system was not up to par. A friend of mine told me she had a water system filter installed in her house. I went with RainSoft and the filter and right now, it's not bad. It's doing what it's supposed to do. They told me the only thing I have to do is put salt in it when it goes low, but the technician told me that I probably won't have to put any salt in about a year.

A woman in Home Depot asked me to do a water survey. She said, “You could win a $25 gift card if you do this survey.” So I did, and RainSoft called me and said, “You won the gift card, and if you agree, we'll send somebody out to talk to you about how to improve your water.” We set up a date and the rep called ahead to make sure I was at home. He came out and he did a fabulous presentation.

RainSoft has been fantastic. It's been great. Everything went well with the consultation and the follow-up was good. The manager came to the house to make sure that everything was in place. We got the water filtering system and our water is a lot cleaner, we're using less soap, and the water is absolutely wonderful to drink.

The RainSoft rep did a good job during our consultation. I was impressed. He made it so that the water doesn't smell and it's drinkable. We purchased the whole home water treatment and drinking water system - Hydrefiner II and the EC5 filter well package. There's a difference in the texture of the water, too. I was amazed. It felt hard before. Now, it's soft. Overall, it's just great.

Rainsoft came out, tested my water, and when I saw what their product did, I decided to go with that. Things went great with the sales rep and the the installation was fantastic. The price is a little high, but it's okay.

RainSoft Water Treatment Systems offered us a water test and we decided to buy a system. Everything went fine with the installation and we've noticed a little difference since the system was installed.

The RainSoft rep did a fine job with the presentation. It was great. When he tested the water, it was clear after they put in the system.

When we built the house, a water softener was put in by the plumbing. I called that number when we needed to have some work done on the softener and it was RainSoft. They're professional and just very nice to work with. Our water is softer again. It was soft before but it was time to get a new one. Now, it is soft again. It seems to be a little bit softer and feel better on our skin. We just need to add salt, and we’ve been doing it for a couple of months now. If anyone needs a softener or is looking to buy one or any type of filtration system, they should go ahead and ask these people.

RainSoft did their whole presentation. But alongside with the presentation, they also showed me the benefits and the disadvantages that I was currently experiencing. It was very informative. They answered all my questions. I purchased the actual conditioning, the reverse osmosis, which I love, and the air portion of it. Definitely, I've noticed a big difference in the water. The water is definitely a lot softer versus it was a little bit harder. I can tell the difference on my skin. I suffer from eczema and that's helped it a lot. The reverse osmosis, the drinking water portion of it, I can taste the difference in the water from bottled water that we used to buy and even with the regular filters that we used to have.

They brought all the information I wanted during the consultation and it sounded good. Definitely demonstrations were good with testing the water. So far, everything seems fine with the system. It seems quality. The system also pretty much takes care of itself. They explained to me what to do and what to look for. The only thing you have to watch is for salt every so often. But otherwise, it's simple. You don't do anything with it.

Our consultation experience with Rainsoft went great. We had a water softener already, but it had just gone bad. So far, we have no problems with our system. For the first year, they will maintain it. Every three months, they'll check it. After that, if we want someone to maintain it, we'll be charged for it.

We’ve been in this house for 10 years now. The faucets’ cartridges started dripping and they determined those were getting clogged from the minerals. I feel the towels and the laundry are getting really rough as well. My husband went through Home Depot. He researched quite a bit and he talked to a few companies and he settled on RainSoft. We also have a neighbor who has the system and they absolutely love it.

We like Rainsoft. We had RainSoft in the past and we had it at a different house. We got one recently and it was a very good experience. They took care of it all like they're supposed to. We have hard water here and now we noticed a big difference. The pricing is up there, but they have a superior product.

The RainSoft salesman that I interacted with was very enthusiastic and very good at what he did. Very efficient, too. The installation of our system took two days because they had some plumbing things they had to take care of. Since the installation of our system, I noticed a big difference in the taste of the water and in the things that are clean. It's just a little bit expensive, but, in the long run, it'll be worth it.

We’ve been long-time customers of RainSoft. We've used them in our home for the longest time. Now that we get a new house, we wanna fix things up so that in the long run, there are not as much problems. What sold us was they told us that if we get this whole-house water softener system, it would help us maintain our plumbing in better condition. And, it is so true. I’m very happy with it. It was pricey. It was one of those big ticket items you get, but it pays for itself.

We had talked about getting water softeners before but never really looked into it. We got a free gift card for a representative to come and so we scheduled it. Joseph was very professional. When he came in, he didn't try to sell us anything. He showed us the demonstration and it was very powerful because it showed how bad our water was compared to what it was supposed to be. When they came out to install, they explained everything, including the kind of maintenance needed.

The salesperson from RainSoft named MJ was excellent. He even offered us three bags of sodium potassium. When they installed it, they had two bags and the young man went to Home Depot and got the other one. He went above and beyond. The installation guys were fantastic from start to finish. Everything was perfect, we were very impressed.

We purchased the water softening system and the laundry system from RainSoft. My youngest son has a little eczema on his leg and we were treating it with a cream. But since we put the system in, we have not treated it with the cream at all and it seems like it's going away. My hands used to be really dry and cracked, especially in the winter, and I haven't been using lotion this year and they're not nearly as bad as they usually are.

The person that came out to do a presentation for RainSoft did a good job. However, he said he was gonna come back and help us with the ordering, but he never did. They did the install and they were good. They had to come back because they didn't have the shed to put around the thing, but it’s completed now. I can notice the difference in the water and it’s for the better.

Johnson, the rep from RainSoft, did a water test in my home, and it blew my mind. It was thorough and I learned a lot about the type of water we have. I like the comparative analysis of tap water versus filtered water. It was great to see all that’s in there. I had the whole house filtration system installed, which took them a couple of hours. The system is expensive, but the water is good. It feels soft. You need less soap because if you use too much, you're left a little slimy. The water tastes amazing. We feel better and our skin feels healthy. There's less hair falling. The only issue is that there was a bit of a leak from the filter. But the techs came right away. It was due to a faulty washer. It had the tiniest tear in it and they replaced it right away.

If you are looking for high prices, poor service/support and contaminated drinking water, Rainsoft of Chicago is the company to contact. My wife and I are senior citizens, both in our seventies. We purchased a Rainsoft water softener and Reverse Osmosis system in 2023 for almost $10k and have been consistently disappointed in their service and support. If I can, I will attach a pic of my drinking water after their very recent service call; it is filthy. I contacted Rainsoft of Chicago in writing as well as multiple texts to the service tech and they weren’t even professional enough to respond. Please read other customer reviews and for your own good, stay away from Rainsoft of Chicago.

I like Rainsoft. The system is really good. We got the system for the whole house and the installation took 1.5 hours. Our water is better. Having Rainsoft is a good idea.

Rainsoft did their tests and I was impressed, so I purchased it. The installation wasn't that bad. They were just waiting on a part, but that part came fairly quickly and the guy came out the next week and installed the rest of it. It was fairly simple, super easy and barely an inconvenience. Our water now feels like water and the taste is better than the city water.

The guy who installed the system was very talented, patient, and did it professionally. I watched him all the way. I'm satisfied with the water now. I used to have hard water and a lot of calcium buildup, but I am drinking the water now so I am giving RainSoft 10 stars. I was recommending it to my cousin who's close to me but the plumbing here is old style and a little farther from the water heater and washing machine.

I purchased the lifetime upgrade. The unit sprang a leak resulting in 1.5 inches of water in the utility room causing damage to the floor and creating a potentially life threatening situation for me if mold occurs. The owner told me that they don't have anything in place to cover these expenses caused by a breakdown in their unit. As costs continue to rise with this company for service, which you will need, I would never purchase another Rainsoft product from this company. You have been warned!!!

System does not provide stated results, still having nearly $1600.00 plumbing costs for calcium build up etc. Did not resolve calcium and other deposits in my toilets, even with added bowl cleaners. Just had a shower valve and feed lines replaced because of build-up in the lines. Ripoff!!!

I had a good experience with RainSoft. The sales rep was a nice guy and I had a smooth, casual conversation with him. A guy came to install it and he was good. It took him a little bit longer than I expected because he was only one guy, but he did his job. The water quality is different. The smell and taste is different, and we're just satisfied with it. It’s a healthier option. We've been recommending RainSoft to people.

My parents have a RainSoft system. I got it as well since our water wasn't good. Now, the water is better. I would highly recommend RainSoft. They only come out once a year for the upkeep.

The last time they came out to deal with this it cost me 1100.00. Terrible service. The lies I've been told are endless. I am actually scared to call about this ongoing issue of fear of the bill I will get on this supposedly lifetime warranty product.

My husband was actually very impressed with both the RainSoft owner and installer. The owner first came to our home, then spoke with my husband and convinced him to get the system. Then, the installer came out and attached the products.

We purchased a RainSoft package when we had filters upgraded in our house. We had purchased multiple products. We redid the entire household tank, the PFC filter, and the sink for drinking. There was also a water drip tray under the sink, but it was too big for the kitchen area. I just texted the installer and he was very easy to work with when he showed us the plan. He was friendly, knowledgeable, and showed us how to use the system. We have all noticed a difference in the hair and skin. They're now softer and less dry. We've always been very satisfied with RainSoft.

The company that sells RainSoft is also the one that put the generator on my house. I'm familiar with their company. I trust the company that reps it. I needed to have somebody reliable that I was going to deal with. We have terribly hard water and the only way to combat that was to get a system. I started looking into water conditioning and I was doing some research when I was called. The rep asked if I would like to have a salesman come out. He came out that day and his demonstration was excellent. He was very knowledgeable and he answered my questions. The fact that I had been researching about getting a system made it easier for both of us. I purchased the water system right when he was here. Although, I do realize, as only being one person in this house, that the system won't pay for itself. If it was a large family, I can see where it was.

With the RainSoft water system, I know I have cleaner water. I can tell it's softer. The gentleman who did the water testing and demonstration was excellent. He was very knowledgeable and explained it very well. The installer was very experienced, so I was completely satisfied with the service.

I purchased RainSoft for a new home. The sales rep came, did his presentation, and answered questions. He was friendly. They have a good installation team as well.

The experience with RainSoft went good. The presentation and water testing took only one hour while the installation was more than two hours. They also included the drinking water reverse osmosis in my kitchen. After installation, the texture of the water now feels cleaner.

The RainSoft sales rep was willing to answer my kids’ questions and he explained everything well, so that was good. We feel clean with the water. It's refreshing and it makes us feel a lot better.

RainSoft was very supportive, accommodating, and consistent in calling, so I didn’t feel like I had to juggle the responsibility of scheduling the sales visit. It was pretty straightforward. The sales consultant was experienced and very polished. He was awesome.

I live in Cincinnati and the city water is horrible. We thought we were doing our best to filter out all the crap and we were considering a whole house filter. RainSoft came and did some tests on our water. Our water was horrible even after we had already been filtering it out. We had a rating of 40 or 50. The sediment that came out of the water when they put the stuff in the water was disgusting. I was like, “I'm drinking that. I'm giving that to my dog and my kid.” We proceeded with what RainSoft was offering. We got the whole house filter and water softener.

We had RainSoft in our old house and we now have it in our current house. I was automatically contacted by them after buying a refrigerator at Home Depot. I purchased the system with the salt. The installation team was great and showed up on time. The system is attached in my garage and it makes my water softer.

Have had a RainSoft whole house water filtration system for about 22 years. I have been reasonably happy with it until just recently. I have had a RainSoft serviceman out twice this year for repairs and filter replacement and tomorrow will be a third time. At $225 a pop, it's getting expensive. Will be looking to replace it now.

When the rep from RainSoft came out, he came with his whole equipment and started talking to us about the water and if we wanted to get it tested. We said sure. And since we have three kids, for me and my wife, having clean water was very important for us. We didn't really think there was much to it. But once we tasted and saw the difference with the water filter or without the water filter, it was a complete sellout. We wanted to get it. Since having the system, the water tastes different and our skin is a lot softer.

My husband is on dialysis and I was concerned about the water here. A RainSoft representative was in Home Depot and he asked me about our water. He told me about RainSoft and asked if I wanted a free water analysis. The guy came out and showed us things about our water and that the water in our filtered refrigerator was the same as the water out of the faucet. Since getting the RainSoft system, we've had cleaner water, cleaner drinking water, and it's softer on our skin. I like it and I also noticed we can use less detergent. For the system's upkeep, we have to buy the softener salt and put it in. We have the tank downstairs and we check it.

Five years ago, we had RainSoft in our other home. It was our first time and we had some hurdles. This time, the sales rep made the experience a lot easier than the first time. He explained everything and he was amazing. We didn't have to wait that long. He knew the product really well, but we already knew that the product is amazing, so he just made the transaction and the financial aspect of it really easy. The installer was fantastic. He also knew the product. We had some questions, and he answered them to our satisfaction. All in all, it was a very good experience with RainSoft.

Home Depot contacted me because I just bought this house and I heard about RainSoft then. I wasn't even thinking about the water out here until Home Depot set up the appointment, then I saw how bad the water was and I didn't wanna drink that. Chris, the sales guy, was amazing. He did a little lab test and showed us everything. It was awesome to see how bad the water was out here in this town, and then, the way that he tested our drinking water from the Great Value water bottle and how clean that water was, we thought, "Whoa."

We purchased our Rainsoft RO System for under our kitchen sink approximately 4 years ago. The system works well. Beware replacement filters are $300. Other RO systems work just as well and filters are less expensive. Shop around.

The RainSoft rep who came out showed us the differences in the tap water and what RainSoft would look like. They also show us bottled water versus RainSoft and the difference was pretty dramatic. Since having Rainsoft, I can tell the difference when I’m drinking the water, the smell, too, and it's clearly much improved.

The RainSoft guys who came out to my home were pretty good. We were up to 10:30 that night talking to them. I was a little tired, but they explained it all very well and told us how it worked and what it did and showed us with the little samples of how, when you run it through, the difference of the feel of the water. Since purchasing it, my eczema is better. My skin's really soft. The taste of the water is also better. I’ve told my neighbors and family about it.

My experience with RainSoft has been okay so far. We had bad water and now, it’s been a lot better. My experience with their rep has been all right as well.

I wanted a change in my water system because of the hard water we have here in Virginia. The water would leave chemical deposits, magnesium, and calcium on the ends of anywhere the water came out. I purchased a RainSoft water softening system and had it installed in the garage. It was very easy for them to hook it up. I also took their reverse osmosis system that's under the sink that gives reverse osmosis water through the kitchen sink faucet. I'm very satisfied with the quality of the water that comes out of both the water softener and the reverse osmosis system.

So far, we're loving RainSoft. One of the reasons we considered it was because our daughter put one in her first home 10 years ago. Then, she moved to her next home three years ago and she put it in again. She said I needed to get one of those. She also talked about how soft her skin was when she took a bath. The lady who came to talk to us about the water system did a really great job. Also, the person who came to install it did it within the time frame. Seems to have done a great job and everything's working great. We definitely are enjoying it.

We've had a RainSoft system for almost 10 years. I heard it the first time through Home Depot and recently, we upgraded to the new system. It only took the installers about three hours. We upgraded to the new system because it has that new filter that takes out the microplastics out of the water, and it's working out great.

I’ve had RainSoft for six months now and it really makes a difference in our drinking water. We heard about it at Home Depot and the rep we talked to was also very nice.

My experience with RainSoft Water Treatment Systems was good. The sales representative was fabulous. He knew what he was talking about, ran the whole test, and showed us all of that kind of stuff. The installation was easy and took only an hour. The installer just put it in and left. It was great. He didn’t bother us at all. Now we feel safer drinking the water.

The people who installed my RainSoft system were friendly, and it didn’t take long for them to install the system. I did notice, however, that residue shows up on the bottom of one of my glass teapots, even after one turn of heating up the water. The first few, there was that cloudiness, which I know was just bubbles, and that went away. But now I’m noticing residue on the bottom of the glass teapot, which I have to wipe down with a paper towel.

I needed a filtration system because of the community where I live. Someone came, did a demonstration, and I decided to take it. Customer service was good and the installation went well. I just thought having the system would get rid of the discoloration in the toilet bowl, but it’s still there, maybe not as much but it’s not totally gone. But I would still recommend getting RainSoft.

When we bought our house in Maryland, there was already a RainSoft system installed, but it wasn’t hooked up. We had the local dealer come out and hook it, and the system ran for a couple of years. Eventually, the neutralizer and the control system on top stopped working. Since the tanks are lifetime tanks, we decided to just put new heads on top.

We recently just bought a house, and right away, I noticed the difference in the water. My parents had RainSoft in their house, and I grew up with the RainSoft system, so early on I learned the difference from no filtration system to a filtered system. When the representative came out for the presentation, I was sold from the get-go. It was more of persuading my wife. But he did an amazing job, and it was very informative for her. And I still enjoyed it because it’s fun to see the difference in the water and everything. With the RainSoft system, our hands are silkier and softer, our scalps don’t feel itchy and our skin isn’t dry, and the water tastes better.

We heard about RainSoft at Home Depot. There was a woman there who was sharing about it. And a nice young man came to the house. He was very clear in asking for water from different sources. He ran tests, showed us the results, talked to us about it, and then he showed us what could be done to solve the issues. So, we chose two out of the three options. We got the reverse osmosis and the whole-house filter, but not the softener. And our water tastes awesome. So, we’re happy with it.

The case is being settled and the confusion has been resolved. Thank you.

We just moved here and noticed that the water has a strong odor and weird taste. We also had buildup on the faucets. From my research, RainSoft seemed like a very good product and they're American-made. Since we got their system, the water has no odor or weird taste. It’s just like water.

After using a water test kit, RainSoft contacted me with the results. We had really hard water. We had stopped drinking our tap water and were buying water. We wanted to have the better drinking water so we went with the filtration to get the iron out. The water now tastes good and my hair’s texture is better when I take a shower. I don’t have to worry about my hair turning orange.

We heard about RainSoft at a home show. And we were interested in it because we have a brand-new home, and we wanted to have good water because it’s important to have fresh, clean water for bathing and for consumption. So, we had it installed right when we moved in. 

I asked for a better system than my other one because I'm on borrowed time. I'm 91 years old and none of my kids would be taking over the house. This is a double-wide trailer, considering the fact that it's a three-bedroom, two-bath situation–it would be a case of being able to sell it. And it's certainly the kind of place that, if they want them on a softener, they'd want one big enough to handle what was needed. I know the price was high, but I expected that, knowing that I was going for a bigger system.

The quality of the RainSoft's system was great. Its upkeep was easy. I just got to put the salt in, and pay them to come out and look at it.

We were getting dry skin. We had the water tested and we saw sediments was in there and the chlorine. My parents had RainSoft and we got the basic system–the water treatment system for showering and for daily use and the drinking water as well. Our skin is a lot smoother after.

I first heard about RainSoft through the builder. It was part of a package that had all kinds of stuff in it. When I called them the gentleman who came was very knowledgeable. He answered all questions. He did the tests to show me how bad the water really was that I might have been drinking.

If you don’t like your water, try RainSoft. They did several tests to show hardness and residual soap that we had on our water. We like the system and the products that we’re trying out. Water tastes and looks a whole lot better.

I’m redoing my kitchen, so I wanted to get the water test, and put a home filter in. RainSoft did a whole test, showed us the results, and we liked what we saw. They came out the next day and installed everything. The process has been very easy and extremely smooth. Everyone’s been very helpful and absolutely great, even the techs that came out to install it. I came home after they installed it, and they were still there and walked me through everything, what we would be saving and even the repairs on the house.

I first heard about RainSoft in Home Depot. I went with them because of the testing they did and what they showed me. The system was installed on our vacation home, and everything seems good. They told me that the flavor of the water might be a little different, but I did not taste anything different. It tastes good.

I am so disappointed in myself for spending all this money on a RainSoft system. They tell you it has a lifetime warranty. I have never been happy with the system and have had them out several times. I still have hard water rings in the toilets and around sinks. I got the system 3 years ago and now it has totally stopped working. They are overpriced and it still uses salt.

I do not recommend this system, we buy for the whole house and every time a part breaks down we have to pay for the person to come to change the piece. We already ask to talk to the manager but nothing.

My son told me about RainSoft. I gave them a call the other but it got by me and I finally got it installed this year. The installer was very personable. I had a water softener but the biggest initial change since having RainSoft is from the iron filter that they installed in line with the water softener. The water doesn’t have a smell and there’s no rust anymore. I was extremely happy with it.

I heard about Rainsoft from two friends who also use the same company and the same system. The rep’s visit was very good. It was very thorough. It was the same person that also serviced my two friends who recommended them. It was nice to have that consistency. That was reassuring.

Home Depot tested my water and then they connected me with RainSoft. Their rep was nice and informative. Getting the house and the drinking system from them is worth the money.

I heard about RainSoft at Home Depot. There was a sales rep at the store. For the installation, a dude came and installed it. He’s like a plumber. I haven't really noticed a difference that I can tell, but I’m hardly home, though. The cost is a little high, but that’s like everything else in this world. The system is fine. It’s doing what it says it is doing, so I’m okay with it.

Pure SCAMMERS!! Unethical sales tactics, scripted demo and promises not kept. Do NOT accept them into your house. They pitch low monthly installment payments but avoid telling you the real price which is over $11,000, and your on the kook for 8+ years. Use $100 Gift card to get you to accept an appointment, which NEVER GETS FULLFILLED. Do you research, these guys are crooks! Several active lawsuits. AVOID!!!!

Our water softener system went out and we were in a bind and needed something. We called our neighbor, who we knew had a system too, and he recommended RainSoft. They're not very well advertised, but maybe if I had taken time to Google water softeners, they might have popped up. I didn't do that though. Our neighbor was familiar with RainSoft and they were local, though that was not really an issue.

I was already contemplating getting a system and the sales guy convinced me. I don't typically get sold, but he did a great job selling the RainSoft system. He also had a guy with him he was training, so it made it fun too. A guy came in and did the install, and he had a guy with him as well. They were both good. The company that's doing the install is on their game.

RainSoft was recommended to me by my builder and the service has been great so far. However, there still seems to be some particles coming through. There are particles in my commode, so I need to check on what's causing that. I'll talk to my installer about that.

We recently got a new system to replace an older system that we got from RainSoft as well, and I appreciated the support from the service technicians and the customer service representatives. They were always available to help answer questions or guide us through something if we were not sure what to do on the menu system.

RainSoft is awesome and it's worth it. I wanted to be able to drink water from my refrigerator. Even though I had a new refrigerator and it had a brand new water filter in it, the water still used to come out not good, so I didn't drink it. Of course, the water in the faucet wasn't good as well, so I used to buy water. I got RainSoft's filter on the house and told the man about the refrigerator. He said, “Don't worry, ‘cause when we hook this system up, that water is gonna start coming out that refrigerator tasting good,” and it does. I love the fact that I can walk up to my sink, turn my water on, and drink it. I do it on purpose, especially when people come to my house, and the water is so good.

Over the past two years, I have purchased several systems from Rainsoft. The sales representative, Rob, is highly knowledgeable and friendly. He assisted me in selecting the appropriate system for my home and refrained from attempting to upsell me on premium products. Additionally, Rob was exceptionally courteous, taking his time to address all my inquiries. Shortly after the initial installation, an issue arose with a module, causing the system to malfunction. I promptly contacted Rob, and he arrived at my residence the following day to rectify the problem. He replaced the faulty component and ensured that the system was functioning optimally once more.

Rainsoft has been wonderful and I have no complaints. The sales rep was very nice and pleasant. I got a water treatment system and one person came out to install it. Using the system, the only difference I notice is that my hair is so much softer now. I'm sure there is also a difference in the drinking water, but drinking from a garden hose growing up, it all tastes the same.

We had a super long presentation but decided to purchase. The installation came before our 3 day ended and after 5 weeks it's still not working right and can't get the manager to call back. Had to hire outside plumber just to get the water running but still having issues to this day. I would not recommend going through this company.

I got RainSoft because the results of my water quality test were showing us how low the quality of our water is. Well, we're using the soft water products. And so, that's the biggest change. We've noticed that our skin feels much smoother from the water. And the dishes, especially our glasses, are a lot cleaner.

The salesman said that if I bought the system, I could get 99.9% pure water, and that appealed very much to me. I've had RainSoft for a couple of decades now and it's performed quite well. In fact, the desalination unit was rated to last only 10 years, and it lasted a lot longer than that. When they noticed that my unit was way past its useful life date, they offered to replace it and the price they quoted was really high. But they cut the price in half. Then I asked if they could cut anything more off, and they said they won't charge me for this year's equipment. They do the filter exchange every year and that's $250. They waived that as well. They're expensive but if you can afford it, it's worth it.

My experience was good. The company that I had installed the unit did a very good job. I also had a RainSoft system before and I'm impressed with the simplicity of the system.

We’ve had this installed for just over a year and it’s already sprung a leak twice. An extra $1000 in plumber services on top of the monthly payments for the system itself. It seems ridiculous that a system that costs $8000 would be so faulty. The company is also radio silent. Buyer, absolutely beware. Save your money. And your patience.

Our system was installed by Sweetwater Home Services out of Austin, Texas. The installation was difficult and they were unable to get the quality they advertised. They said they would let us know when to change filters but I never heard from them again.

I purchased my equipment from Rainsoft, but service is provided by a company called Florida Energy Water and Air. I’ve only had my system a little over a year and they have made numerous calls to my home due to inadequate installation. Now I’m having another issue and when I called this company they told me my warranty was up and that I would have to pay a $289 travel fee on top of $80 an hour service fee. I think this is outrageous!! The Rainsoft salesman did not inform me about this. I’m not even for sure what they’re responsible for in the whole process.??? I’m still financing over $8000 in equipment that I’ve had numerous problems with and now on top of that I have to pay outrageous fees for a service call!! I feel trapped!!

Everyone we spoke to and dealt with was wonderful, until we purchased the system and it was installed. Customer service was great, got back to us quickly and were flexible with scheduling appointments, everyone was so friendly. Then, they installed the system, I attached 2 photos, of their less than quality work. The staples holding the cord to my wall right out in the open... Really? There is no nicer/cleaner way to make that work? The bigger problem is/was the first picture. That is the hole they made in our wall to run the cord through to the outside unit so it has power. I can understand that a hole needed to be made, but I do not agree with how they left it. That is a sizable hole to just leave as is. It is going directly outside. Creatures and insects can stroll right in! They did not try to use anything to fill it in!

We scheduled a service/maintenance appointment for our RainSoft Water Softener unit, the indoor water filters and Alkaline water system. Our service technician was Donald, a 22-year-old from the Victorville branch. He arrived on-time and immediately started servicing the indoor water filters. We informed him of a minor technical issue with the outside Water Softener Control Panel and he fixed it within 2 minutes or less!! Before adding fresh bags of salt for the softener, Donald thoroughly washed & cleaned out the bin first. Awesome! He then showed me how I can simply detach the bin and clean it myself! I must say, Donald's work ethic is impeccable and he is tech-savvy! Overall, we were totally satisfied! Thanx again Donald.. we appreciate your professional services!