Puronics Reviews

Company went under in our area, You can't find them.

If I could give zero stars I would. $7000 for something I could have gotten for $2000 and ultimately didn't need. This company took advantage of my family when we were new homeowners and already had a softener system. They inappropriately rigged our electric to the system with an indoor plug wrapped in tape. Our system has now been non functional for a while and customer service is impossible to reach even though they are still in the immediate area installing new pumps. I would never recommend this company to anyone and have since bypassed our water pipes around the system entirely. Trash.

Installed Puronics water softener and water filter 11 months back and water testing very bad less than a year. The service person who installed the Puronics water filter did not installed the tap properly. It came out with in few months. Since water was testing very bad, called service team to request to fix the issue. Puronics asking $198 to visit and diagnosis the issue which does not make any sense. The Puronics system is under warranty. If water is not testing good, they should come and fix it without any cost to customer, also the maintenance team is unavailable. The earliest date they gave around 1 month of request.

We just bought our house. Justin ** came to talk to us about everything in our water in our city. He showed us all the different things on Google that were listed to be in our water. He didn't realize that he was talking to people that had already decided that we wanted a whole house water filtration system before we got our house. Justine was really friendly and got along with all of us even the dog. I highly recommend Justin and the Puronics team.

I bought a system, didn’t know the price of unit. I financed $8900, not knowing that I was way beyond the high price. Sales lady Ema ** blocked me after I asked her why she did a credit check 4 times, without my permission. She did one, but the other three were done without my permission, and I recently filed bankruptcy. Now have to wait 2 years for points to drop off. She blocked me afterwards. The secretary that worked there also had problems, Vivi was supposedly, she never could help me, she would not text back, or I couldn’t even leave messages because voicemail didn’t work. Manager Jose ** said they let her go. Now I have problems with this guy. Doesn’t retrieve text messages, gave me a nonworking cell number, and the office still can’t leave a message. Jose had me talking to his son which I had no idea who I was talking to. I thought it was Mr. **. He has a fake website, **. They are out in Livermore and Fresno, Ca.

Great service from start to finish, including my initial consultation with a representative to installation. The equipment is nice, high quality craftsmanship and design, and the effects of the softener and filtration media are immediate. A noticeable investment in my health and home.

I purchased a Puronics saltfree system on 7/9/24. The photos show what I got. The Go Green FL Solutions guy first was making excuses about a crisis in his family and now that I have given him a deadline to refund my money (I had the tank and filter taken out and replaced by another company), is ghosting me on my texts. Beware!!!

I was so impressed with the system that I actually asked them if I could go to work with them.... Over 100 patents 28 just on media lifetime warranty only 6 lb of salt used on a regeneration and 26 gallons of water.. Hands down the best system on the market. Unfortunately bad distributors give the company a bad reputation... Don't let a bad distributor or a bad experience be the buying Factor.... Over a million sold. There's got to be a few issues or problems... Or you're not doing something right!!

I love my system. I love the product. It works well. The only thing and the only time I have a problem with this system is when it's time for my yearly service. What does that mean. The company that makes this machine, the system, they did their job. It's who they choose to be carriers of their product, installers of their product, the yearly maintenance companies are different people, different companies. There's only one company in my location that service this product and they are unreliable. Yearly I'm always having this problem with not having a UV bulb. Home Depot carries this water system and I encourage you to try to learn the DYI and you will love it.

I have to keep calling Catrin in Midland TX every month to come over to fix that damn thing. Now it’s been over a month since I last contacted him and texted him about the problem with him not calling me back and fixing the problem so now I’m making monthly payments for something that does not work and the salesmen Judith told all of a sudden I had to the other number so I call and they keep hanging up. Call Judith back. She says she gonna call them so they can call me back which they don’t. Bad business. Not recommended for something that is gonna keep breaking while I still gotta make the monthly payments for something that I have not use for like a month ba