Puronics

We bought our first water softener in 1991. That lasted about 20 years. Service was good. Bought our second one and things were good until 2022 when they closed shop and sent a letter with a name of a company to take over for them. They are not in business either, so now what? TOTAL DISGUST. THE CUSTOMER MEANS NOTHING.

Don’t buy Puronics, they come to your house and lie to you. Worst customer service in the history of customer service. If you read this comment and you still buy you can’t complain. They told me free cleaning supplies, they told me the first service was free, they told me it was easy payments. They lie like there is no tomorrow.

I have had a broken system that was damaged in shipping it to me for over a year. First the screen was cracked then the unit exploded sending silt over my basement floor causing my floor drain to clog to the extent that it can not be cleared. It created water damage to the floor joists of my first floor due to standing water. Now I am afraid of mold.. The silt is super slippery which caused me to fall and injure myself. All of my household items are now stained too due their product not working at all.. Puronics quit answering any emails, texts and calls months ago. They NEVER offered to send someone out. I wish I knew a atty. I would sue them.

Purchased home with existing Puronics water system in 2020. Charcoal filter failed in 2021. Could not get individual dealers in central Florida to service. Exception: One dealer did site visit and would replace filter for $600.00 Never heard back. I called him twice - said he cannot secure a filter. Corporate claims the filter is available, gave me a list of existing dealers that I already called. Said they would follow up, never did. I called once, left message, they never called back. My system is the Terminator and went out of production in 2011. So, why would anyone purchase a new system for $10,000 from Puronics if they don't service a system that was, at the time, potentially ten years old?

I purchased a house with a Puronics whole house water softener already installed. After a couple of months the control panel started flashing service needed with a 1-800 number to call. I tried calling the number several times and was told to leave a message and someone would contact me and I never heard back. I then tried calling the number for the main office and got another recording and again I never heard from anyone. I then went to their website and tried the online chat just to find out what the warranty was on this product and couldn't even get an answer to this simple question, they wanted my info to put me in touch with a salesperson. I don't need a salesperson I need service.

After concluding my own research from company to company, warranty to warranty, and many others, Puronics provides the best system available with the best value. You can get a cheap water softener nowadays anywhere, but most homeowners just like me, were very uneducated on different types of systems. I went thru the process of many other companies and salespeople, Puronics gave the most rational breakdown on their system versus the others out there (Culligan, Kinetico, Pelican, etc). Little did I know that reviews on Consumer Affairs are "paid for" advertisements. Which means companies can pay to choose what the reviews they want. Also Puronics does not claim their business on Consumer Affairs for that fact, so most reviews are inaccurate. They are accredited and certified through Feefo (verified customer reviews from BBB) and received the diamond certified award.

Free supplies for five years and service maintenance. Supplies stopped after about two months, no service rep. Overpriced product. Online this product is half of what the representative charged us for our equipment.

I love my water system, have had it for about a year now BUT I have in writing I would get a $300.00 referral check for each referral up to 5/year. 4 months ago I referred my sister in law and still haven't received my check--now the dealer I went through is out of business and corporate just keeps telling me they will check into it. 7 calls later still nothing! They also changed cleaner companies and I was told that Sonoma would still honor my 5 years of free products, well they aren't. No one is willing to answer any questions honestly.

We bought our system here in Boise. We have owned three other water softeners and never in my life have I seen water so clean and pure. I think the bad reviews are a function of a bad dealer. I use a CPAP at night and I previously bought distilled water. No need now the water is so clear and clean. Our dealer, Ultra Water Tech was great. It is the same technology that NASA uses, it costs a little extra but you are getting so much more with Puronics.

We were told that we could try out their water filtration system and if we did not like it we could have the system taken out and only pay for the time we used it. The salesman also said that they would run a soft credit check. After two weeks, we decided that we did not want the system due to financial reasons and that the system just wasn't worth it. When we contacted the company to have our services canceled, we were told that we are responsible for the $7,500.00 unit and could not cancel. The salesman also lied about the credit check. It hit my credit as a hard inquiry and dropped my credit by 22 points.