Puronics Reviews

This is the worst water filtration system we’ve ever had. The water softener is NOT a normal brine tank. It has to run its regen to process the salt and that takes 2-3 hours of non-filtered water. It is not every day, but if you change it to every day, you have 2-3 hrs of non-filtered water while it runs. I have contacted them for help numerous times, but I hear back every 3-4th time I reach out. We got this system (and paid double) because they said no maintenance for 10-20 yrs, but now we’re going to pay more to replace it. It’s awful!

Company went under in our area, You can't find them.

If I could give zero stars I would. $7000 for something I could have gotten for $2000 and ultimately didn't need. This company took advantage of my family when we were new homeowners and already had a softener system. They inappropriately rigged our electric to the system with an indoor plug wrapped in tape. Our system has now been non functional for a while and customer service is impossible to reach even though they are still in the immediate area installing new pumps. I would never recommend this company to anyone and have since bypassed our water pipes around the system entirely. Trash.

Installed Puronics water softener and water filter 11 months back and water testing very bad less than a year. The service person who installed the Puronics water filter did not installed the tap properly. It came out with in few months. Since water was testing very bad, called service team to request to fix the issue. Puronics asking $198 to visit and diagnosis the issue which does not make any sense. The Puronics system is under warranty. If water is not testing good, they should come and fix it without any cost to customer, also the maintenance team is unavailable. The earliest date they gave around 1 month of request.

We just bought our house. Justin ** came to talk to us about everything in our water in our city. He showed us all the different things on Google that were listed to be in our water. He didn't realize that he was talking to people that had already decided that we wanted a whole house water filtration system before we got our house. Justine was really friendly and got along with all of us even the dog. I highly recommend Justin and the Puronics team.

I bought a system, didn’t know the price of unit. I financed $8900, not knowing that I was way beyond the high price. Sales lady Ema ** blocked me after I asked her why she did a credit check 4 times, without my permission. She did one, but the other three were done without my permission, and I recently filed bankruptcy. Now have to wait 2 years for points to drop off. She blocked me afterwards. The secretary that worked there also had problems, Vivi was supposedly, she never could help me, she would not text back, or I couldn’t even leave messages because voicemail didn’t work. Manager Jose ** said they let her go. Now I have problems with this guy. Doesn’t retrieve text messages, gave me a nonworking cell number, and the office still can’t leave a message. Jose had me talking to his son which I had no idea who I was talking to. I thought it was Mr. **. He has a fake website, **. They are out in Livermore and Fresno, Ca.

Great service from start to finish, including my initial consultation with a representative to installation. The equipment is nice, high quality craftsmanship and design, and the effects of the softener and filtration media are immediate. A noticeable investment in my health and home.

I purchased a Puronics saltfree system on 7/9/24. The photos show what I got. The Go Green FL Solutions guy first was making excuses about a crisis in his family and now that I have given him a deadline to refund my money (I had the tank and filter taken out and replaced by another company), is ghosting me on my texts. Beware!!!

I was so impressed with the system that I actually asked them if I could go to work with them.... Over 100 patents 28 just on media lifetime warranty only 6 lb of salt used on a regeneration and 26 gallons of water.. Hands down the best system on the market. Unfortunately bad distributors give the company a bad reputation... Don't let a bad distributor or a bad experience be the buying Factor.... Over a million sold. There's got to be a few issues or problems... Or you're not doing something right!!

I love my system. I love the product. It works well. The only thing and the only time I have a problem with this system is when it's time for my yearly service. What does that mean. The company that makes this machine, the system, they did their job. It's who they choose to be carriers of their product, installers of their product, the yearly maintenance companies are different people, different companies. There's only one company in my location that service this product and they are unreliable. Yearly I'm always having this problem with not having a UV bulb. Home Depot carries this water system and I encourage you to try to learn the DYI and you will love it.

I have to keep calling Catrin in Midland TX every month to come over to fix that damn thing. Now it’s been over a month since I last contacted him and texted him about the problem with him not calling me back and fixing the problem so now I’m making monthly payments for something that does not work and the salesmen Judith told all of a sudden I had to the other number so I call and they keep hanging up. Call Judith back. She says she gonna call them so they can call me back which they don’t. Bad business. Not recommended for something that is gonna keep breaking while I still gotta make the monthly payments for something that I have not use for like a month ba

A bad service experience, I don't understand how a brand doesn't realize how bad they are doing it, they came to check because the filter wasn't working and found that a piece was broken, they simply canceled it and charged me for the service, co or if it was my fault that the equipment was defective, then when I showed my disagreement the installer threatened to damage the equipment, it cannot be that the brand does not realize how badly they are doing it, now they are left with the bad equipment Since no one answers me for the broken part, there are many options on the market, look for the one that suits, but please don’t buy Puronic. Bad experience ever.

System does work good for the past 2 years. But I cannot get the sales rep to call back or to get info on when we need to change the filters and maintain the whole house system. Attmepting to do it myself as the reps do not get back to you nor check in either. We are still receiving the soap supply. We have a whole house filter iGen system and reverse osmosis under the sink filter with an Alkaline add.

This is one of the best water purification companies with more than 75 years serving the best hotels, restaurants and residential and forget to give you highly recommended service. These are pure good system the softener and purificación water.

Had received Error message on the equipment and they charge 355$ for visit. All that person did was spend 5 min and was done. The service charges were disproportionally higher and was rip off and didn't deserve that charges. The product service and warranty is issue with this company.

This people sells you a water filter for $0. The lure is that you'll receive 10 years of free products if you buy the filter. The amount you save monthly in the products will cover the payment for the filter. TADA! Free water filter. LIES! The truth is, they will open a credit card under your name with a 26% interest for the full amount of the filter, installation and who knows what else. The interest alone in ten years will be double the amount of the price of one of those filters. I recommend paying off the credit card in one big payment or take an regular loan, something around 10% interest and pay it off.

A frustrated email to headquarters lead to an immediate phone call from Puronics. A nice man gave me the name and phone number for the company that is now servicing their products in the Pittsburgh Area. I called and set up an appointment for service. It took a couple of weeks due to lack of technicians, HOWEVER, I was glad to have someone after waiting a year for Orbit not to open.

Don’t buy Puronics, they come to your house and lie to you. Worst customer service in the history of customer service. If you read this comment and you still buy you can’t complain. They told me free cleaning supplies, they told me the first service was free, they told me it was easy payments. They lie like there is no tomorrow.

I have had a broken system that was damaged in shipping it to me for over a year. First the screen was cracked then the unit exploded sending silt over my basement floor causing my floor drain to clog to the extent that it can not be cleared. It created water damage to the floor joists of my first floor due to standing water. Now I am afraid of mold.. The silt is super slippery which caused me to fall and injure myself. All of my household items are now stained too due their product not working at all.. Puronics quit answering any emails, texts and calls months ago. They NEVER offered to send someone out. I wish I knew a atty. I would sue them.

Purchased home with existing Puronics water system in 2020. Charcoal filter failed in 2021. Could not get individual dealers in central Florida to service. Exception: One dealer did site visit and would replace filter for $600.00 Never heard back. I called him twice - said he cannot secure a filter. Corporate claims the filter is available, gave me a list of existing dealers that I already called. Said they would follow up, never did. I called once, left message, they never called back. My system is the Terminator and went out of production in 2011. So, why would anyone purchase a new system for $10,000 from Puronics if they don't service a system that was, at the time, potentially ten years old?

I purchased a house with a Puronics whole house water softener already installed. After a couple of months the control panel started flashing service needed with a 1-800 number to call. I tried calling the number several times and was told to leave a message and someone would contact me and I never heard back. I then tried calling the number for the main office and got another recording and again I never heard from anyone. I then went to their website and tried the online chat just to find out what the warranty was on this product and couldn't even get an answer to this simple question, they wanted my info to put me in touch with a salesperson. I don't need a salesperson I need service.

After concluding my own research from company to company, warranty to warranty, and many others, Puronics provides the best system available with the best value. You can get a cheap water softener nowadays anywhere, but most homeowners just like me, were very uneducated on different types of systems. I went thru the process of many other companies and salespeople, Puronics gave the most rational breakdown on their system versus the others out there (Culligan, Kinetico, Pelican, etc). Little did I know that reviews on Consumer Affairs are "paid for" advertisements. Which means companies can pay to choose what the reviews they want. Also Puronics does not claim their business on Consumer Affairs for that fact, so most reviews are inaccurate. They are accredited and certified through Feefo (verified customer reviews from BBB) and received the diamond certified award.

Free supplies for five years and service maintenance. Supplies stopped after about two months, no service rep. Overpriced product. Online this product is half of what the representative charged us for our equipment.

I love my water system, have had it for about a year now BUT I have in writing I would get a $300.00 referral check for each referral up to 5/year. 4 months ago I referred my sister in law and still haven't received my check--now the dealer I went through is out of business and corporate just keeps telling me they will check into it. 7 calls later still nothing! They also changed cleaner companies and I was told that Sonoma would still honor my 5 years of free products, well they aren't. No one is willing to answer any questions honestly.

We bought our system here in Boise. We have owned three other water softeners and never in my life have I seen water so clean and pure. I think the bad reviews are a function of a bad dealer. I use a CPAP at night and I previously bought distilled water. No need now the water is so clear and clean. Our dealer, Ultra Water Tech was great. It is the same technology that NASA uses, it costs a little extra but you are getting so much more with Puronics.

We were told that we could try out their water filtration system and if we did not like it we could have the system taken out and only pay for the time we used it. The salesman also said that they would run a soft credit check. After two weeks, we decided that we did not want the system due to financial reasons and that the system just wasn't worth it. When we contacted the company to have our services canceled, we were told that we are responsible for the $7,500.00 unit and could not cancel. The salesman also lied about the credit check. It hit my credit as a hard inquiry and dropped my credit by 22 points.

I been trying to get my product serviced since January 2020. The company that serviced us before decided we were to far for them to service, so I tried the other company from Puronics website which they only list two. The next one's mailbox is full and no one picks up the phone. So I called the main line and I got a couple more numbers. First one I called they said they can service unit but can't repair because they can't get parts. I called Puronics again and they reached out to rep for another service company and called me back with new company.

A sales agent came into our home and tested my water, we were informed that we had cancer-causing agents in our water and in the neighorhood. I have a brother who was battling with cancer during this time, who would say things like this to sell a product? We were not shown a contract, quoted a price different from what we were charged, also told that we had 7-10 days to chance our minds. Now we have a lawyer and a lien against our property. This is fraud, and deceptive trade.

We had a guy come do a water test, an hour and a half later, he tells us it $7599 for just the system. It’s almost 8pm needing to get my young children ready for bed, my husband had just gotten home from a long day at work, and he was pressuring us that we had to make the decision right then,I told him I will not make a huge purchase like that with thinking it over and doing my research after that is when he lost the sale he would not drop it and continued to hassle us about agreeing to buy it right then, and not just hassle us but turned extremely rude. We are buying a water filtration system but won’t be from puronics! After doing my research I’m glad I trusted my gut, you can get a water filtration system for your home for less than half the cost and without the horrible experience of someone in your home being completely unprofessional ! Do your research!!

I’ve read how some of you had bad experiences with the system, in my case it was the other way around. I am very satisfied, I love the products and I am saving a lot of money from what I used to spend in cleaning products etc, so for me it was an awesome decision and my family loves how their skin and hair feel. If you had leaks and this I know because I did a whole research before I bought it, is because your pipes were already too damaged and all of the sediments that were already there are causing complications. It is not the system but the dirt that’s causing it. And you could say well I didn’t have the problems before, well you were going to have them worse at some point.

Please dont take this Puronics Product. Is the worst nightmare! They are a bunch of liars and the product value is way too high. Lies lies and lies. I have had problems with the product since day 1 and they never pick up the phone in the office. Water leaks and my line was full of sand for 3 weeks. Had to call the owner of the company so they can come and send somebody that does not know what he was doing. If you finance dont do it! They destroyed my credit score???? The soaps they offer is another lie. They suck and they only send a few small boxes. They tell you is for 5 years. Another lie. I keep putting salt and salt and dont see the difference. This product is awful and they are a bunch of liars. Typical scam???? One of the worst choices I have made in my life???? Mr. Tony ** never answers my calls.

2 1/2 months has gone by and this water softener, Puronics, is not working properly. I've put in 5 bags of salt in 2 1/2 months. My old unit, 3 bags would last me 6 months. This unit I was told top of the line. BS. They took a sample of water. Going to take 7 days to get results. That's not what I asked. Why is the unit taking 3 bags every month. Not a happy camper. I paid $7000 for this unit.

In Feb of 2018 I purchased a Puronics system through a dealer (Aquafeel Solutions). I thought I was getting top of the line water filtration. The dealer, Aquafeel, tested my water, sold me on the system and had financing and installation the next day. The first week everything was fine until the second week. My houses started smelling like rotten eggs. I financed through Aqua Finance the amount of $7500.00. I now have realized they ripped me off.

For service, equipment, quotes, Water tests. Ext. contact Clear Water Zone for the City of San Antonio and surrounding areas. Registered with the Texas water quality association. Puronics authorized dealer!

Horrible customer service. Puronics has a convoluted dealer network that sells their product directly to customers. Customers like me would buy the product from them trusting that it's Puronics selling this product. My Terminator iGen and Micromax 7000 system stopped working exactly 60 days after service and when I called Puronics customer support, they want me to talk the dealer who sold it to me (and I had no luck reaching him, as he was out of for a long holiday). Even though the product failed well within the warranty period, Puronics wanted me to pay ($159 initial consultation) for even a technician to come and diagnose and more for further repairs. DEFINITELY wouldn't recommend this product to anyone. They just don't stand behind their products and have no consideration for customer issues.