Poulan Pro Reviews

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About Poulan Pro

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Poulan Pro produces outdoor power equipment, including lawn mowers, chainsaws and leaf blowers. Operating since 1924, its tools are for both residential and professional use.

Pros
  • Affordable price for performance
  • Durable with minimal maintenance
  • Good for light to moderate use
Cons
  • Frequent starting issues reported
  • Poor customer service experiences
  • Warranty coverage concerns

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Poulan Pro Reviews

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    How do I know I can trust these reviews about Poulan Pro?
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    Page 1 Reviews 0 - 10
    Punctuality & SpeedMaintenance

    Reviewed Feb. 2, 2023

    This mower (PP19A42) has been nothing but problems from day one. It is 5 years old and barely gets use because it stopped working correctly within the first year owning it. It would only creep along at a slow speed and just today when using it, it jerked, stopped moving and the motor died. There's nobody in the area that will work on these. It was a huge waste of my money. I wouldn't recommend buying it to anyone.

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    Staff

    Reviewed Sept. 5, 2022

    Poulan Pro. Ridiculously poor quality of a Poulan Pro riding lawn mower that I purchased in May 2018 (after owning a previous Poulan that had no troubles whatsoever)... was cutting grass Saturday when it started jerking in its transmission and then the drive train stopped. My son is an aircraft mechanic who came yesterday and helped me diagnose that the bolts coming from inside the trans itself had sheared off ! with the remaining portion of the bolts inside that bore opening causing a total trans failure. (I have pictures where you can see the remaining portions of the bolts inside the bore holes. This after not even 4 full cutting seasons, rediculous quality and sad to say manufactured and assembled in the SE United States.

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      PriceRates

      Reviewed Aug. 13, 2021

      For the price this mower is adequate. I had one problem with the carburetor clinoid and instead of spending 60 bucks for a new part, I just took it off. The problem I have is with the mower deck. You can only adjust the deck in the front and on one side so I can't get a level cut unless I adjust it lower than what I like. My next mower will be a John Deere.

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      PricePunctuality & Speed

      Reviewed Sept. 14, 2020

      Overall, a well-built mower. Only problem has been a "reluctance" to change from reverse back to forward, have to keep hitting pedal in current direction until it slips into the opposite gear. Otherwise, speed selection by the variable speed transmission is good. Battery stays charged all season and over the winter. Decent fuel economy. Mulching action very good.

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      Price

      Reviewed Feb. 29, 2020

      The mower I purchased was a 2005 model used from another person. I purchased it in 2015 so it was already 10 years old. With the exception of having to purchase a new battery every 12-18 months I have not had any major issues. I just add oil, fuel and buy new battery every year. The grill is cheap. Hit fence lightly and broke it. I had to use duck tape to keep it together. I do keep my mower under a tarp to keep it from being weathered. The seat still soft and comfortable. Only spent $250.00 for this riding mower. Not sure if the new models are made badly but this 2005 model seems to hold up well.

      Sincerely J.

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      PricePunctuality & SpeedMaintenanceResolution

      Reviewed Jan. 28, 2020

      Had two years ago model PP19A42. Last year the tractor was difficult to get in reverse used three times the first year, but the second year just twice now reverse not working at all. Today I got a quote on the repairs. It will cost $900.00 to buy a new transmission. This tractor and many other Husqvarna have a black plastic transmission and cannot be opened it is sealed and can not be repaired. The company knew this was problem as early as 2013 but did nothing to fix the issue but kept selling them anyway.

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      Punctuality & Speed

      Reviewed July 3, 2019

      All explained in experience... JUNK! I bought this for 1600 bucks and got less than 10 hours out of it before tranny went out. This is wife's mower so used gently in fenced areas. Had trouble early on but always started working if pushed short ways. Now nothing. Engine runs great but tranny is JUNK. Never again Poulan trash...

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      Reviewed June 15, 2019

      Purchased this Poulan Pro ride-on lawn mower 2017 and now the repair shop says the motor needs to be replaced and the transmission is not acting right. The mower can't be pushed in neutral. If you looked at it you would think it's brand new out of the box. But now it's just a waste of space! I will never buy Poulan products again!

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      Profile pic of the author.

      Reviewed March 18, 2019

      Purchased a 4218a in late 2017. I used it to cut up branches and other fallen limbs for about 14 months. I haven't even work out a chain when clutch broke. Called for warranty replacement. “Sir, we cannot replace the saw. We can send you a name of a repair shop.” The repair shops tell me it’s not worth fixing. So, I’m out a saw while under Warranty. Thanks Poulan.

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      Customer ServiceStaff

      Reviewed Feb. 27, 2019

      Purchased Poulan Pro riding mower June 9, 2017 for $1,380.13 at Home Depot. It stopped working in September 2018. It was still under warranty. I dropped it off at the service shop of their choice on November 5, 2018. Needless to say we have been going back and forth between the repair shop and warranty dept about the irreparable transmission. 3 weeks ago the warranty dept said they would replace the transmission but when I called today on February 27, 2019 4 months later they act like they are still trying to contact the shop. My wife then calls to make complaint and the first person that I spoke to about the problem answered with his apologies. Not today. I had to call Capital One credit card to dispute the purchase as I have no riding lawnmower. Capital One will be disputing the purchase for me so that I can purchase a new, different brand!!!

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      Poulan Pro author review by ConsumerAffairs Research Team

      Poulan Pro creates innovative lawn equipment with a history spanning back to 1944. The company focuses on the homeowner market with 2 and 4 cylinder engine riding mowers.

      • Up to 54-mowing deck: A large cutting deck speeds up the mowing process and handles four acres or more.

      • Powerful engine: A quality engine provides the speed and strength to adjust to sloped terrain.

      • Plush high back seats: Homeowners can go all day in a comfortable seat.

      • Button blade control: The cutting blades turn on and off with a simple dash control.

      • Easy maintenance: This riding mower has several easy cleaning and maintenance features.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Poulan Pro Company Information

      Company Name:
      Poulan Pro
      Year Founded:
      1912
      Address:
      9335 Harris Corners Pkwy.
      City:
      Charlotte
      State/Province:
      NC
      Postal Code:
      28269
      Country:
      United States
      Website:
      www.poulanpro.com