Poulan Pro Reviews

I wonder why these people are still in business. I have a 42cc Poulan chainsaw that ran fine the other day and now I have the same problem as thousands of other people. The thing puts out good fire to the plug and won't even pop. I would be happy to join the large group of people that have this junk in a class action lawsuit against this company. My email is **. If anyone is sick of this crap as much as I am shoot me an email titled POULAND JUNK and if we can get enough people together we will destroy their company as it needs.

A couple of years ago I purchased a poulan pro 18" electric chain saw. Out of the box it wouldn't power up. I contacted poulan who said they'd send a replacement. Months went by and nothing - I called and was told they were out of inventory and would ship it after more were made. Again months went by - called this time asking when more would be made - answer: no one knows. I needed the chain saw so I went to Sears and bought a similar Craftsmen model. When I got home saw they were almost identical - no doubt also made by poulan.

Ever though you might outlive your money, well the JUNK made today and the lack of integrity in corrupted CAPITALISM you are 99% assured of that. I bought a Poulan "Wild Thing" back about 3 yrs ago to take with me on my first trip to a piece of land I purchased in the Cascades in southern Oregon from a Super Walmart in Midland Texas... NEVER BUY anything from Walmart without first removing it from its packaging EVER! Got it home and went to trim a few trees in the yard to give it a try. After a few mins running the thing wouldn't stay idling. Thought, well it must be the gas can I mixed the oil and gas in. Must be some trash in my old plastic can. Threw the gal of mixed gas in a waste recover barrel and bought a new can, 2 stroke oil, and gas. Cleaned the lines and blew everything out with compressed air. Refilled the saw and she started right up. Shut it down, put it in the case and off to Oregon.

I purchased a Poulan Pro 18" chain saw 4 days ago and the On switch would not turn. I called the 800 number several times and every time I punch 0 to speak to an agent, it started the menu again. Today, I tried again with the same results. The filter cover was blocking the On switch so I fixed that and it will now start. It runs for about 10-15 seconds and stops. There is no way to contact Customer Service and the owner's manual describes the problem but not a solution. I am frustrated because there is no way to contact the company either by phone or computer. I will probably return it and get my money back and buy another brand.

Very dangerous when throttle stick and tractor races forward and into the ditch. You are not expecting this to happen.

Paid $130. Would not idle, had to run 1/2 choke the first season. Took it to a repair shop. He charged $75 and told me it was a POS and it would cost another $100 to put a new carburetor on it. At that point I would have had $300 in this POS. Best way I figure is you would need to buy a new one every season. DO NOT waste your $$ on this unit. It's junk.

I am a long time small engine mechanic. If you want some valuable advice: DO NOT PURCHASE ANY POULAN PRODUCT. Every single one I have worked on has problems unlike any other brand. Right now I have a customer's PB30 rear engine 30" rider with practically no hours on it. It will not move in either direction. After replacing the friction disc (worn out) I found that it will still not move on any incline. After many hours of diagnostic work, I cannot see any possible repair(s) that will correct the problem. Then I went on-line and found this to be a problem that most buyers are having with no help from Poulan. Stay away from Poulan!!!

I purchased product care plan (small price. big peace of mind) for my Poulan saw at Walmart. This was a 2 year extended warranty. After using THE Poulan saw for over 4 hours, saw lot up. I had previously use saw for 6 hours approx 2 weeks earlier. I had put saw in my Barn because I had thought lost receipt. I was looking thru some paper work year later and found my product care plan from Walmart. I contacted Walmart customer service, which gave me phone number of Poulan Company. The Poulan company informed me to take product to Jones Auto Parts Inc. to have service. This approx 25 miles from where I live and on top of that was charged $20.00 up front.

Bought a Poulan Pro weed eater Model PP333 less than 2 months ago and gave approx. $250.00 for product and now it refuses to start. I contacted Poulan Pro Customer Service that is on the owner's manual and they have already ran me 30 min. from my home to a place that was supposed to do warranty work and to my surprise when I get there, they do not work on this product at all. So I contacted Poulan Pro Customer service who tried to send me to another 3 locations which I called first and again they do not do warranty work on this product. I called customer service again and this time I demanded either a refund or a new weed eater and they said they had to submit a request to the corporate office and it would take two weeks to get an answer and the agent told me they will more than likely try to send me to another repair place. And I told him this was not going to happen. I have never in my life dealt with a company who can't care less what the consumer is going through or how you feel. I will never purchase another Poulan Pro product and would suggest that no one else does either.

I purchased a Poulan Pro 133 gas string trimmer in November 2011. I have used it thee times for about an hour each time to cut light brush behind my yard. It was always difficult to start the first time; however, the trimmer would usually restart more easily when warmed up. On the fourth usage, the restart didn't happen. The pull start cord locked up (possibly pulley or pulley spring damage?). A call to the Poulan 1-800-554-6723 customer line resulted in "Bring it to you nearest dealer for warranty repairs," which is 50 miles away. One round-trip to deliver the trimmer and another to pick-up the trimmer - equals 200 miles. This is the first and likely the last Poulan product I will purchase. 3 hours of usage accompanied by difficult starting has evolved into no usage and no starting. It has cost me approximately $40 an hour to use this trimmer. By comparison, my GreenWorks electric trimmer (cost $35) which I use weekly around the yard, works effortlessly and ALWAYS starts. Also, I have learned to inquire where the warranty work will be performed before making a purchase.

I purchased this saw about 5 yrs ago. It has always been REALLY hard to start...... that's why I say they named it Poulan, that's what you do to the start rope at least 50 times to start the darned thing. Now though is a whole new problem, I can't get the gas cap back on after I took it off. And mind you I had to use a pipe wrench to do that...... This is the worst product that I have had the "pleasure" of owning. I will never buy any of their products again and would suggest that you do the same.....

Please, please, please do not purchase a Poulan product. I purchased a Poulan weed eater riding lawn mower brand new, two months ago. I figured I was getting a good deal for a riding lawn mower for under $1000.00. Well I cut my lawn three times and the transmission went up on the dam thing; the company wouldn't honor the warranty. This turned out to be the most expensive device I have ever purchased. I paid $800.00 to have my lawn cut three times. If you like to toss your hard earned money in the trash then please purchase a Poulan product but if you’re like me and can't afford to do that stay far away for anything Poulan.

When I purchased the Poulan Pro PB30 30" riding lawn mower, I thought it would be perfect for my small lawn. From the first day, various problems arose. I had to modify the controls just to get the machine to run. The mower ran for about 3 months and finally, the transmission would no longer move it forward. I ordered a replacement friction disk and tried to replace it myself. In the process, the entire transmission fell apart and could not be reassembled. I thought that I was getting a great bargain with a riding lawn mower for less than $1,000, but it turned out that this was the most expensive mower I have ever bought. My previous riding mower cost $1,200, but it lasted 26 years. I would advise anyone who asks to avoid buying any products made by this company. There was absolutely no support available from the manufacturer.

Poulan PRO (pp5020av chainsaw) is an extremely unsafe product. The spike teeth that are attached with two screws become loose causing it to hit the chain and throw the chain off! If you are hit by this chain, it will cause serious injury! Do not purchase this product! You will be taking your life in your own hands!

The gas cap! I couldn't get it off. Now that it's off, I can't get it screwed back on! I ran it last fall, filled with gas then, and drained for winter. Now, we go to fill and can't get it to work! We have to have a gas cap! Why and what is being done by this company? I have had many other products through this company in the past, and have sure seen a lot of bad reviews as of late!

I used my Poulan Pro 25cc leaf blower only 10 times since I purchased it and it suddenly refused to start. I took it in for service and was told that the company would not honor the warranty. I wrote the company to complain that I did nothing wrong to cause this product to fail and was looking for a response. This is now about 6 weeks later and still no word. Since the company didn't have the decency to write back, I am no longer a Poulan consumer and I plan to share my displeasure with them with whoever I come in contact with. This is very unfortunate since I have another Poulan product purchased 10 years ago and it is still going strong. I now know workmanship has fallen sharply.

The Poulan/Weed Eater P4500F is virtually impossible to start. I bought it new 6 months ago and have been only able to use it once. To make matters worse, its 1-800 “help” number refers you to a computerized voice and an endless maze of options - of course, none them is what you want!

The gas cap on my Poulan chainsaw is so hard to screw off and back on, it's ridiculous. I had to wedge a screwdriver to twist it. This time it's a no go. It makes the whole badly performing saw totally useless. I had no idea you can get bruised knuckles just trying to put on a gas cap. Stay away from this brand.

I have had 2 weeks past the 30-day return. So we were told to contact Poulan for a repair place to take it to. I am 61 years old. I can start a lot of gas-powered tools, but this chain saw (Poulan 16" chainsaw) is so hard to start. I have 2 bruised fingers from trying to pull the pull rope and it will not start. But because a 25-year-old male could pull it hard enough to start, they said I was stuck with a brand new product I can't even use now. I have had other chainsaws and have never had a problem starting one. It also throws the chain when I try to cut something. But they said since there is no defect in their product, I am stuck with a dead horse. But to me, not being able to start because of a pull problem, I was only asking for my purchase price back since I only tried using it 2 times since 4/13/12. I feel I am being discriminated against because of my age and they’re saying, “Because you are weak, it is your problem."

Poulan trimmer and Poulan chainsaw - I have just spent 3+ hours trying to start the weed trimmer. I have tried both the directions attached to the unit and the internet FAQ help to no avail. As to the chainsaw, my neighbor finally got it started (took over 30 minutes) but when he tried to hand it to me so I could cut the small trees, it would stall and he would then have to restart it. After 15 minutes, I finally paid my neighbor to cut the trees down with this saw. Poulan has told me to take it to their local repair service but that place isn't open on Saturday and that's the only day I am free to drop it off. I am mechanically-inclined and am absolutely furious that I spent a lot of money on equipment that doesn't run or cannot be used by the average consumer. I am 65 years old and not wealthy enough to just throw this stuff away. I am now trimming my one acre lot with a pair of scissors!

I purchased a PR550N22SH lawnmower. I used it two months and began having trouble starting it and keeping it running. I bought it from a Big R store and Poulan said to bring it back there. I've saw reviews after I bought it. Isn't that always the case? And apparently, this is a common problem with the mower. I told Big R that this was a common problem and that it should be covered free of charge. They called me back and told me it would cost $50 to fix it. I responded that I would spend the $50 in small claims court instead. They came back and agreed to fix it for free. That was in March. Guess what? It started two times and now it’s back to not starting again.

I bought Poulan Pro PP133 weed eater last year in August of 2011, including the warranty. As I have only used the product for 3 times, the engine has problems starting up. Now, while I'm clearing out a few light weeds at half throttle, the entire engine fell off. I took it in to a nearby repair center and Poulan refuses to cover its own warranty. So now I’m stuck with a piece of garbage. I will be going back to Toro/Black & Decker.

From the very first day I purchased the Poulan Pro self-propelled lawn mower (model pr173y22rp), I had difficulty getting it to start. It would quit running for no apparent reason. If you stopped and then tried to restart, it would not restart. Finally, I took it to a dealer and received all the run around terms, such as, “You probably used old gas,” “You forgot to use STA-BIL in your gas for the winter,” or, “You left gas remaining in the tan over the winter or the season.” Anything but admitting there was a problem with the engineering of the engine components. I have looked at the reviews on the product at different internet sources. There are many people experiencing the same problems.

I bought a Poulan chain saw almost a year ago. It stopped working and I discovered the fuel line had dissolve in the fuel tank. I called Poulan and they said oh well, you live in a state that uses ethanol in the gas and it will dissolve the fuel line. And they won't stand behind the warranty. What are you supposed to do if you live in a state that uses ethanol? Would it cost them that much more to make a fuel line out of neophrene instead of plastic? Very upset.

On Father's day 2011, I purchased a Poulan Pro Blower and has stopped working on Oct 3 2011. The service dealer said that head on housing cracked. I called the dealer, and she said to file a complaint. I purchased a new one at Lowe's Hardware.

I purchased a Weedeater One (Model: WE261) Riding Lawnmower on July 19th, 2010. It was used by my 55-year old husband during the remainder of last summer. It was working properly when it was put up for the winter. When he attempted to use it last month, the steering mechanism was faulty. I called Weedeater and they told me that it would be covered under warranty, and they gave me the name of the nearest dealer. I took my mower there, and discovered that two identical mowers were there for the same exact problem, and yet all three mowers were denied warranty coverage.

I bought a new Poulan chain saw from Lowes drove 25 miles to get it from nearest store. Now 25 miles back down the road filled and oiled up after reading instructions would not start after an hour of pulling. Finally started ran 1 minute and stopped pulled another hour. Long story short it’s junk. No ways about it.

I bought a mower less than a year ago. So far, nuts and bolts were either missing or fell off. I had to replace the primer bulb gasket. The front wheel drive is starting to strip out and just now the rear wheel broke off! What a piece of junk. My mistake not keeping the receipt.

In May 2009, I bought a Poulan weed eater. I used it about 10 times last year. This year, I used it 2 times and then it wouldn't start. I bought a Wal-Mart warranty with it, so I call the number for warranty. I was told, the Poulan warranty was still in effect and Wal-Mart warranty does not commence until the 2 year Poulan warranty. I called Poulan. They told me where to take it in Pauls Valley, OK for warranty. That was 3 weeks ago. The shop tells me they are waiting for Poulan to tell them what to do with the weed eater. I have tried to contact Poulan, with no avail. No more Poulan or Poulan-related products for me. They will not stand behind their products.

I was mowing, the mower got stopped up with grass and stopped running. After cleaning out, I noticed the control bar was missing. I could not restart it and finish cutting yard. After several hours of looking for it, I finally found it. I'm very upset over it. I have never had a mower that the control or safety bar fell off. I'm just upset and frustrated with the product. I will never purchase another Poulan product.

I bought a Poulan weedeater at Wal-Mart. I had it for a week before I used it. The first time I used it, the thing that holds the string melted and dropped off the shaft. I used my 90 day replacement through Wal-Mart and got a new one. I didn't use it until the next season this year. I had a hard time starting it, then had to run it full throttle to keep it going. I used it for half an hour and the same thing happened again! Took it to Wal-Mart who said it had been past the 90 days to contact the manufacturer. I decided it wasn't worth the trouble to just get another "fixed" piece of crap. I wouldn't own another Poulan product. I'd rather wait until taxes come in and buy a good one that will last.

General review of Poulan 30-inch lawn tractor I bought in June 2010. Second gear is too fast (dangerously) for the small lawn a 30-inch is for! The blade misses a streak of grass in a sharp turn. A lot more dangerous to operate with its harsh clutch and way too fast second gear. And, yes, first gear is too slow but that is fine if second can be the speed of reverse or so. So they should change that before there are serious reports of injury.

Bought a Poulan brush cutter from them used it 3 hours. The brush cutter quit, hard to start and doesn't work properly. The thing is according to the Poulan sales representative who just happened to be there when I called refused to refund money as well as the business owner. They told me I need to take it and have the cab adjusted or bring it by "next week" and they will pick it up and take it somewhere, drop it off, pick it up whenever? And I can pick it up, whenever? I need the thing now, that's why I bought it! I wanted my money returned to me! It's not months old. It was used for 3 hours!

In September 2008, my Poulan Pro riding mower was taken to them because the pulleys came off the deck. My mower was covered under warranty. Someone in the shop replaced a pulley. But they replaced it with an old one that would fit but was not original equipment. The O.E. one was coated black in order to prevent rust. The one they put on had no coating and has started to rust real bad now. When I took pictures of the deck and pulleys to John, I was told the pulley was original equipment and the rust was natural. None of the other pulleys that were black had no rust whatsoever.