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Reviewed April 25, 2023
I had my Owens Corning Duration, Desert Sand roof put on in 2019, by a Platinum Contractor. The install was done well and I have checked the roof since after the first year. Last year I noticed that some of the fiberglass matting was showing on the seams and more of the granules than I thought should have for the age, had come off. This year on my inspection, more areas of matting were showing and more granules and sagging of the surfaces was seen. I took lots of pictures and contacted Owens Corning to file a claim. I received a quick response along with instructions on what I needed to do. I followed the directions and spoke several times with the claims people on what else was needed.
My installer came out and removed two full shingles as requested by OC. After the contractor sent in his photos, a couple of weeks later received a letter from OC and a check for labor. At this point, I am pleased with their response but a bit leery of the wording of the letter that OC is honoring their Platinum warranty but after this it sounds like I will be on my own. The question now will the OC replacement shingles last or am I going to have the same issue 4 years from now and is there a warranty on the replacement shingles. I have asked the installer his thoughts. We shall see how this plays out.
Reviewed Feb. 9, 2023
In 2012 we put a new roof on our using Owens Corning Duration Shingles that came with a 30 year warranty. Now in February of 2023 I have learned that we need to have a new roof installed. I filed a claim with Owens Corning, and they denied my claim. OC said the 5 year wind warranty had expired. I was not filing a wind claim. My claim was that the shingles are junk and did not live up to their warranty!!
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Reviewed Oct. 26, 2022
I bought a house that had just had new shingles installed and warrantied by Owens Corning, so I thought. The previous owner had 60 days to transfer the warranty to us, the new owners. I contacted them about 90 days after taking possession because the installation was terrible and needed a few things addressed, they of course told me to take a hike. Nowhere on the warranty/registration letter I had said anything about a deadline to transfer warranty. Very petty of them not to honour their warranty because of 30 days.
Reviewed July 15, 2022
Our company used this brand-briefly. Due to the fact that they do NOT stand behind their product! We have had at least 6 customers with manufacturer defects. NOT one time has Owens stood behind their product!! As a roofing company it is a disgrace that this shingle manufacturer can and will take advantage of consumers, including our company. What a rip off this company is. I have just read that Owens had a class action lawsuit taken out against them.
Reviewed March 17, 2021
Owens Corning installed faded shingles on our house in 2014. They were 30 year shingles. After only a couple years, we notice some fading but it was only apparent in direct sunlight. Now after 7 years our house looks like a zebra. It is extremely apparent. I have called and talked to Owens Corning and they take zero responsibility. Look elsewhere if your looking for a quality shingle. A representative called and agreed that this wasn't correct and asked if she could have 2 business days to get this resolved. It has been a week and I haven't received any response.
Reviewed Oct. 27, 2020
** This here is the issue.. As we have a large attic and the last contractor before we bought the home did not do venting for this home. So as we tried to get the roof repair by the contractor.. We filed a complaint with the State Of Michigan that the Contractor whom has done 20 years of work in this state and county. Our State left our complaint for over a year. Then covid hit and this put us out longer. So we bought this vent and installed it.. As well we did not use a roof cap shingles, we used the **.
We screwed them on and black jack caulked it all.. So as the winter came in 2019-2020 we noticed that Owens made a producted that filled up with snow in the vents.. This does not help with venting at all.. So in the spring we went up and looked and notice another issue.. The vents were moving, Shrinking and pulling apart. Now we had no leaks in the attic from our install.. So we made a notice with Owens, and you know what we found out that owens just filled this over the a warranty issue they do not want to cover.. Because we did not use caps and nail to the plastic which we felt would damage the vents for sure..
Either way we notice they are pulling this product off the shelve slowly and replacing it with a roll our style plastic vent.. And why because they know they lied to all of us and should have done a recall to replace the vents for all home owners.. Big Companies turn their backs on all of us like this too much.. My cost will be over 400.00 because they will not take responsibility for their bad product.. Thank you Owens.. the Pink panther really should not be on your products.. Because we trust him but not you Owens ever again..
Updated review: July 30, 2020
I was trying to get help with my roof replacement during the early Coronavirus shutdown. Life was very complicated and I do understand that. This company did come through for me and I am so happy about that. Not only did they do the correct thing but they were all so incredibly kind to me.
Original Review: May 26, 2020
I am very disappointed... We installed our 50 year Owens Corning roof in 2004. Now in 2020 my shingles have cracks all over and needs to be replaced. I tried dealing with the company thinking well at least they will help with the cost of the shingle and I will pay for the labor but NO. They tell me that it is not their fault. I have had 3 roofers at my house and roofers love to slam another roofer. They all say it was a shingle problem not installation. I think that it is horrible that they will not help me out at all. I feel like this is a total scam to get me to buy a expensive roof and it lasted less than my last builder grade shingle lasted.
Reviewed Feb. 11, 2020
We built a new house in 2012 purchase 40 year duration shingles and after only 8 days a few blew off. They NEVER sealed down to the roof and within a year large sheets of shingles would slide off. MANY times I repaired and hoped they would seal in the summer sun. After the next year I had to re-shingle my entire Kitchen roof and I contacted Owens Corning 2 times over this issue of large patches of shingles sliding off. Did the lame warranty paperwork, sent pictures and sent in my 2 shingles... was told the "LAB" was looking into it... After a month they sent me a letter stating it was an installation issue. I have shingled MANY houses in my life. This is a brand new event. If this was NOT a product FAILURE then WHY did Owens Corning almost immediately stop making them and come up with a different version of that product???
Why is there 75 people on the internet complaining about the EXACT SAME ISSUES??? How many HOMEOWNERS have to be cheated before we all start a CLASS ACTION LAW SUIT??? I can not go back to the store that sold me them because it went out of business... Owens Corning has a system of loops they make you jump through, thinking you may actually get them to stand behind their product but it REALLY is a system of smoke and mirrors. How many times have they actually made a customer happy??? It is a numbers game.. How many can they ignore Homeowners before someone hires a lawyer.
Reviewed Feb. 7, 2020
I installed 51 squares of Owens Corning Oakridge Shingles (Color Onyx Black) on my home in 2013. After a roof inspection about six weeks ago, I discovered that all of the shingles are breaking down and showing fibers. Some of the shingles are worse than others. I contacted Lowe's which instructed me to file a claim with Owens Corning because this was not normal "Wear and Tear". I filed a claim and received a box requesting many pictures and 2 shingle samples. I gathered all of the information including the pictures, claim form and samples. I shipped the package off via UPS. Keep in mind that I was told that I would be reimbursed by Owens Corning up to $150 for the cost of the shingle samples (Roofers Labor).
I received a call after six weeks from OC that after careful review in their "LAB" that there was nothing wrong with the shingles. They denied the claim. They also never reimbursed me for the shingle samples. I have multiple roof inspection reports that clearly state that this is not normal wear and tear nor damage from "Acts Of God". Do yourself a favor and stay away from OC products. Their product is garbage and so is their customer service. Save yourself the money and headache!! I am out over $12,000 after I install a new roof.
Reviewed June 22, 2019
Installed over 60 square Oakridge pro 30 shingles on new construction single family home in 2005. I was constantly finding excessive granules in gutters soon after. Placed a call to O/C in 2006 and was assured this was normal. Now 10 years later most shingles are completely void of granules exposing fiberglass mat. Filed a warranty claim and Owens Corning proposed resolution is a materials voucher for less than half of the 60 square, no labor etc. These people are criminals!
Owens Corning Shingles Company Information
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- Owens Corning
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