Owens Corning Shingles Reviews

The absolute worst Owens Corning Preferred Roofing Contractor in this area. Would not honor the warranty on the workmanship portion of the job, even though he acknowledged numerous issues by statements and taking pictures for evaluation. The owner Brian **, has numerous cases before our Kentucky court system and has now filed Chapter Seven bankruptcy in court. Just the type of representative that Owens Corning seeks to have installing their defective products.

Purchased a new roof in 2016 and unfortunately the contractor chose Owens Corning shingles, even paid extra for an extended warranty. Fast forward to 2025 and while blowing leaves off the roof spotted that the ridge was bubbled and several shingles were completely bare. Sent off an email to Owens Corning. They don't provide a name of a contact person, instead you receive multiple very impersonal emails making ridiculous requests. They wanted a building permit which was provided and clearly shows my name. That wasn't enough to prove ownership! Sent the deed to my house, but even that wasn't enough because they couldn't read a legal description. Had to get a print out from the Assessor's office. They wanted photos of the backs of the shingles. I let them know I wasn't about to start yanking shingles off the roof.

In 2013 I had a new roof installed using OWENS Corning StrataGuard Algae Resistant shingle with a 30 year warranty. My husband notice there was a problem so I call a roofing company who sells your shingles. They told me my shingles were falling apart and there was nothing they could do. I paid $475 for that info. I was told I could file a claim, but you wouldn't cover it. I went ahead and filed a claim and sent pictures. Only to be told they needed more information. I had sent them a receipt showing when it was installed and what they used and they wanted proof I owned my house. Why else would I have paid for a new roof. I had to have a roof but I didn't use Owens Corning! Carol **

Do not buy shingles from Owens Corning. They do not warrant their products. Sent 100 pics of my shingles coming apart and they said it was normal. They know by the time I’m done with a lawyer. I could’ve put a new roof back on. They are total scumbags. See pictures below. They said this is normal wear. Do not buy shingles off of Owens Corning. If you have a contractor putting a roof on, make sure you ask him what brand shingles they’re using. All my other roofs lasted 25 to 30 years. This company is horrible!!!!

BUYER BEWARE. We bought our house in the beginning of COVID 2020 and we were elated that the roof had been redone 2 months prior to us purchasing. However, we recently found a leak in our ceiling coming from the roof which caused us to look into who had done the work. We found that it was done by Owen's Corning Roofing and there was a warranty, however, their policy is that the seller must have transferred the warranty within 60 days of the sale or the warranty is null and void. This was a huge bummer because the previous owners were even kind enough to buy an extended warranty and ultimately the policy was only in affect for 2 months. While this is their prerogative to have this policy, this is NOT standard practice in the roofing community (based on other roofing companies we've now spoken with) so I would think twice about using them.

My house had the roof done in Summer of 2020. We bought the house winter 2021. We bought with the understanding that the roof was covered. Over the weekend, the roof started leaking into my kitchen. We called Monday morning and were told to kick rocks because we didn't know that we had to transfer the warranty within 60 days of buying the home. The fact that we didn't transfer paperwork should have no issues with the quality of their work. The warranty was supposed to be good for 5 years. We are in the 4 year, and it is only July and the warranty started September 2020, so their work hasn't even last 4 years!

I wish I could do no stars. Their warranty system is awful! They want you to jump through hoops and make it so hard hoping you just give up. They want me to send more shingles but only willing to reimburse me for the first cost of a contractor to come remove and replace shingles. I have gave them all the pictures and more but it’s still not enough. They didn’t jump through hoops to take my money and then not willing to make it right. That’s wrong.

I had my Owens Corning Duration Architectural Onyx Black shingles installed last year by Karcher Roofing. The best shingles on the market. Karcher Roofing has the best customer service around. Very Respectful. Very Knowledgeable.

Hats off to Owens Corning Shingles for providing such an outstanding customer service. They went above and beyond to ensure that we get superior workmanship. Now our roofing project was completed on time and within budget. 10 on 10 service!

From my personal experience, as a female homeowner, their reputation is an illusion. I selected them thinking I would be dealing with a professional and concerned company but once the installation is done they are too busy for you and focus on their next sale so you are old news. I cannot emphasize the level of disappointment so especially for female customers they promote being a female focused company but truly the female employees there are mean, rude and really don’t care about you as a customer so that was truly a harsh reality to experience. I would never engage any products from them again or refer anyone to them in good conscience. Just Bad.