One Hour Heating & Air Conditioning Reviews

We immediately called One Hour to come out and fix it. They came out the next day, Monday, June 24th, and their technician, Michael, said that the insulation around the copper line was old and disintegrating, and had not been replaced when we got the new unit. He fixed the part that was dripping, but by that point, much of the insulation we had blown into the attic in December of 2023 in that area was decimated and there were several cracks in the ceiling due to the water damage from the leaking line. Michael confirmed that the insulation on the line should have been replaced with the installation of the new unit. When we inquired about their process to fix the ceiling, Michael shared that his supervisor told him to tell us to claim it on our homeowner’s insurance.

Not satisfied with this answer, we reached out multiple times to speak with a manager. After waiting Monday evening, and all-day Tuesday, we were finally able to reach a manager on Wednesday, June 26th who was available to come out on Friday, June 28th. The manager, Carl, showed up at our house an hour past the scheduled appointment time. We explained to him the situation and what Michael found, and we told him we just wanted One Hour to make our ceiling right since the problem was due to incomplete installation. We also explained that we subscribe to the company’s service plan and at least two, if not three, additional technicians have been in our attic, on schedule, to inspect and service our unit and its parts, and no one has ever brought this to our attention, leading us to believe that we have been receiving incomplete inspections.

The manager looked at the damage to the ceiling as well as the copper line that was dripping and made notes. The manager argued that replacing the line insulation is not part of the installation of a new AC unit, but as consumers, my husband and I aren’t sure why that is the case. Additionally, we can’t figure out why no one ever brought to our attention that the insulation looks corroded and needs replacing even if it’s not part of the new install. We would have had One Hour replace it, no problem, but we didn’t know it wasn’t replaced at the time of the new unit install, and for the past almost two years, we have trusted that the technicians we have over to service the unit are checking everything and reporting back to us what needs attention. They certainly tell us when we need a new air filter.

We heard back from Carl, the manager, today and he said they will not be providing any compensation to repair the ceiling, which since his visit with us last Friday has gotten worse and looks like it is about to fall in. We trusted this company as AC experts and not only did they fail us when it came to a complete install, but they have also failed us in terms of making the incomplete install right. This is distressing as all we wanted was for them to take accountability for their mistake and compensate us for the damages. We didn’t want to leave a negative review, we didn’t want to cancel our service plan with them, we didn’t want to take them to court, but they are forcing our hand by not righting the situation.

We understand that mistakes happen and if One Hour had stepped up to the plate and taken care of us, we would recommend them; however, because they have denied accountability and refused to offer compensation to correct the damage, we regret doing business with them from the start and do not recommend their services.

Your website states "StraightForward Pricing® Guide. Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!" What should of happened is representative scheduling the installation appointment told what the additional charge would be over and above the Service charge of $89.00. They told me the technician will charge me what the cost is to install a thermostat above the $89.00 service charge. I didn't know that I would be charged $141.00. Not Pleased.

MaryLou

Last night I had an emergency AC event where my unit just abruptly stopped working. I called their emergency number because they actually have someone ON CALL! I can't even get that kind of service from my dentist's office! When John arrived at my home he diagnosed the problem in literally seconds, got to work, and was in and out so quickly I only had time to watch a tiny bit of my Netflix show! Plus the fact that he explained what the problem was and advised me about scheduling my next maintenance shows shows caring and respect. They do not GOUGE you, either, and do QUALITY work! They are truly a gift to the South Florida area! Put them to the test and see for yourself...you will say, "Oh, that lady was right! They ARE the BEST!" Thank you John!....and thank you One Hour Heating and Air!

If you called for service they would give you appointments anywhere from 6 weeks to 3 months out. The one technician told me they were buying up other companies and didn't have the manpower to handle the workload. In September of last year my compressor went and when I called them it took 1 week for the technician to come to my house and diagnose the issue and another week for them to come out and install the new compressor. The weather was in the 80's and my house temperature was in the 80's! Then in January this year we had temperatures in the single digits and my furnace went. When I called they said they could be there in 10 days!! I called another company and they were at my house in 3 hours. I dropped the Comfort Club after that!

The same company that fixed my furnace came out in the beginning of May because One Hour couldn't come out until June 25 for an air conditioner tune up. The reputable company found that the compressor that was installed in October of 2023 was bad. So I made the best decision of my life and had the reputable company take out the piece of crap furnace and air conditioner and install a brand new one. When I called One Hour Heating and Air Conditioning to voice my complaints I talked to Ali for a little over 5 minutes and wanted to speak to her supervisor. I was put on hold for over 25 minutes of dead silence and hung up in frustration. I called right back and Alyssa connected me to her supervisor Mikayla in minutes. Mikayla basically called me a liar and said I wasn't on hold that long!! I was a customer and to be treated like that really made me mad. Again, this company is horrible to deal with-unqualified employees and unreliable products!!

On August 30th, We had a drip leak coming from the Smoke Detector in the smaller bedroom. I went up in the attic to discover the bottom of the upstairs A/C unit had 3 inches of water in the pan. We called One hour and at this point they make an appointment for the next day. This is where I found out that our Comfort Care was no longer active and that we had missed 2 years of service.

On Aug 31st midafternoon, ** arrives and access the damage. At this point the ceiling is damp. He states that the Upper pan of A/C unit is not draining due to a clog. He shows me and it light brown rusty sludge. He also states that the return from the A/C to the hall has some water in and recommends being repaired with a patch. He suggested this was our fault for not having the unit services. I told him I need to talk with his manager, and he replied “What for?" I asked him to step out of my house while I call the manager at one hour. After discussion with the Manager at one Hour, we decided to go ahead with the clearing of the drain and patch. We also signed back up for the Comfort Care.

While ** was repairing the Return from the Furnace, 4-5 gallons of water dumped from the attic through ceiling dry wall to bedroom below. I told him through the ceiling what had happened and did not immediately respond. Then I go to where he is in attic, and then he came down and saw the damage. Part of the dry wall was hanging down. I pulled it down to prevent more damage to the bed. Apparently, he put in his notes that this hole was there prior to him coming over. Hence the integrity problem here. This was all done at approximately 1100pm.

I notified One Hour Monday and they said they would send a representative to the house (**). **looked at the hole and saw the return patch that was made. **told me that he was the guy that the company use to do Dry Wall repairs and likely could complete the next day. He then proceeded to the attic and stated that the patch performed prior was not correct and also place a PVC valve on the valve of the drain line to help get more air in it.

Everything seemed like we were going to get the situation fixed at the lowest level until someone from one hour called. After that ** demeanor changed. He then started taking questions personally. We were suppose to receive a phone call from **. Never Happened. I cancelled my appointment and called and let one hour know that we will pursue this repair and service another way. Also to cancel our Service Plan. They immediately responded with I sign a contract. The One Hour Guarantees is not what I experienced.

Original Review: July 7, 2023

Very disappointed and now I am livid. Yesterday, technician Daryl came to do an annual tune-up of my A/C that One Hour installed new 3 years ago. This technician was by my A/C for a short time and then went to my front yard water tap for what reason I do not know. He ended up knocking on my door with part in hand and said I need a new capacitor. He said feel it, it is hot but no it was warm because we are in 3-digit temps. The part still looked brand new and I ended up taking the existing part back from him. He probably did something to the part with my water to have a different reading.

This morning, I could not put the hose back on to water my tree which is dying, I am livid. He was not at my A/C unit very long. I know the last 2 technicians did a real tune-up for the length of time they spent and they never used my water in front. Daryl said my unit will stop working if I do not replace the capacitor and had no choice due to the 3-digit temps. With a $59.00 coupon I presented he still charged me $173.00. The part on Amazon is $27.10. In addition, he just looked up at my ceiling and said yes it looks like the filters are in properly where previously, the other technicians opened the grill to check. I was pleased with this company until now. The company was affiliated with Ben Franklin Plumbing in which I was also taken advantage of by one of their technicians. Not all technicians are bad people but there are some rotten apples in every basket.

I knew from another review that they would not allow me to cancel the charges, although I did ask when they called to schedule the maintenance. I told them I don't need the maintenance, I have a new unit and she said she would refer me to the business office and they would call me, but they never did and the charges are still on my credit card. The repair man wasn't a good repairman, but he was a good (pushy) sales person. I think they make most of their money from the maintenance agreements. I would recommend that you get to know a local repair person and form a relationship for the future so you don't get stuck with companies like this in an emergency.

We got a different story from every person (6 in total) we talked to in this unhappy process, and there is no way of knowing if any one of them was telling us the truth. They all tell you the bare minimum of what sounds like an answer - but the next person tells you something totally different. Live and learn: Learning can be very expensive! Get a few quotes from reputable local contractors - do not deal with these people at all.

MONDAY: The technician arrived at 2PM. At this time, the temperature inside my home was 75, and the outdoor temp was at its high of 92 (comfortable, but not hitting my sweet spot of 72). By 2:30PM, the technician completed the diagnostic, told me that my unit was low on freon, and quoted $503 to add 3 lbs. He told me that I should be good to go in a few hours but advised that there MIGHT be a leak and it’s possible the freon would continue to leak. He told me if there was a leak, the freon would only last me a few months, and I might back in the same position come Sept/Oct.

Because the temperature in my home was 76 during the hottest part of the day, I decided to go ahead and have the technician add freon for $503. Based on his assessment, the worst outcome would be that my HVAC would be functioning as before come early Fall when outdoor temperatures are cooler. I figured adding freon would get me through the hottest months of the year and into Fall. Because my AC cooled fine at night when the outside temps were cooler, I was OK with this outcome. It would give me time to shop for a company to replace my system.

3-8PM: While the outdoor temps were dropping, the temps inside my home were rising. By 8PM, my thermostat was reading 84-85. MY HOME HAD NEVER EVER BEEN THAT HOT BEFORE – even during the hottest days the week before when Bham was under a heat advisory. THE TEMPERATURE INSIDE MY HOME HAD INCREASED 10 DEGREES AFTER PAYING $503 TO FIX THE PROBLEM. I called customer service that night and explained what was going on. They told me they would send a tech the next day (Tuesday) but couldn’t give me a time window so I had to use PTO again to wait on the tech. Monday night was extremely rough, with inside temps reaching 86 while outdoor temps ranged from 70-76. At one point, it was 15 degrees hotter inside than outside.

TUESDAY. The tech arrived at 11:20AM (same tech as before). At ~12PM, he informed me that the compressor wasn’t running because the capacitor was bad. I asked why he added freon the day before if the problem was a bad capacitor. He told me that the compressor was running fine and the capacitor wasn’t broken the day before. He said it must have “COINCIDENTALLY” failed in 1-2 hrs after he left (I kid you not, he said this was a COINCIDENCE, & he sees it all the time). He changed the capacitor and told me the freon levels were perfect and where they should be. I was annoyed, but hopeful my AC would be fixed. After ~3hrs, the temp inside had dropped to 80-81…which is still 6 degrees HOTTER than before the tech ever came out.

I called customer service again at ~4:45. They told me they could send a new tech the following day, but because they were so busy, they couldn’t give me a time, meaning I’d have to take PTO for a 3rd day to wait for a tech. They also told me it’d be another $89 for them to visit if they discovered a “new issue” with my HVAC. She said if there weren’t any “new issues,” then I wouldn’t be charged the $89. Seeing how my capacitor “COINCIDENTALLY” broke in the 1-2 hr after the tech left, I was obviously not OK with paying another $89. As he said, they see these COINCIDENCES ALL THE TIME, so I have no doubt there’d be another coincidence. After talking to her manager, they agreed to waive the $89 fee. Because I can’t take off from work again tomorrow, I’ll have to wait until Friday for a new tech to come out. As of 9PM on Tuesday, it's 81 degrees (hotter than it was before they ever visited). We’ll see what Friday brings.

I called the next company and the tech came and opened the blower cover and connected a meter and began testing. Five minutes later he said that the control board is bad. I asked him about the blower motor and he said that it was fine...just the control board needed replacing. He replaced the control board and was pulling out of our driveway 37 minutes after arriving and the TOTAL COST was $620-That included the $85 diagnostic charge! Well, you can guess who we will be bad-mouthing and who we will be praising in the future. Not to mention, they now have a lifelong customer. It MAY have been a fluke but I would suggest AVOIDING One Hour Heat & Air and just pick another company. Their tech, although a very nice guy, OBVIOUSLY had No Clue what he was doing. Heck, even on YouTube they teach you how to TEST with a meter. The One Hour guy just LOOKED at it!!

One Hour makes loads of prime time commercials, but they never did one thing to fix their broken down system. I have now spent close to $8,000 dollars on a system One Hour refused to fix. The amount of unsatisfied customers on Google, Yelp and other social media sites is overwhelming! No one should ever contact One Hour Heat and A/C because I don't want anyone to suffer the financial and emotional loss that our family did. I have done business for over 55 years with businesses in the Hampton Roads area. Many of them are fine outstanding businesses. But One Hour is by far the worst!

Updated on 06/30/2022: Spent over $7,000.00 for brand new system. Year and a half later they have not fixed unit. Worst experience in over 50 years in Hampton Roads area. Customer service, workers, salesmen and management absolutely no help.

Original Review: One Hour came to my house in Nov. and charged lots of money for a central heat and cooling system. The guys worked in a thunderstorm putting the system in. The unit never got the house warm, and One hour never helped us, so we bought 2 electric space heaters and wore sweatshirts and blankets. May came and 90 degree temperatures outside. We sit in 80 degree plus heat every night! Company finally sent out a worker who said to change the air filter and we did. No improvement. The company took 2 days, not one hour to send someone out. Receptionist says since Norfolk inspector OK'd install so they will do nothing about it. As bad as the unit performs, our gas and electric bill is 30% higher than our 22 plus old unit was. No further response from the company. Never heard from the salesman. They continue to ignore us while we sweat it out!

Original Review: March 5, 2021

This is how this company works. They will provide an outstanding first service to you in order to create a good impression. Once you subscribe to their maintenance program, they will do everything possible to have a visit at your place as soon as possible. In my case, Austin came to point out the worn out parts in my system (no actual maintenance nor cleaning was provided). Then the worst happened, “coincidentally” my outdoor unit was declared as failed and compressor stopped working during his maintenance test (it was working perfectly that morning and no issues even during the deep freeze we had), followed by all the options to install a complete new system from 9K to 17K.

This sounded very suspicious and I called my cousin, who is engineer. He was able to fix my compressor in 2 minutes, HE NOTICED THAT WIRING WAS COMPROMISED TO CAUSE IT TO GROUND AND BURN. I can’t describe the frustration and anger I feel towards the unethical and unprofessional behavior of One Hour Air Conditioning and Heating. They should be ashamed to embroider the American flag on their uniform. Sharing this so that no other customer falls on this type of despicable techniques.

The install went well until the installers wanted to change the air handler location from the attic back to a tiny closet where the old 2.5 ton air handler was. This was measured several times before the contract was signed and it was determined to be too small for the 3 ton unit. The installers said they could now somehow squeeze it in but I said no. Everything went downhill from there. I had to put up with their nasty attitudes until they were finished. The final inspection was dismal as the master bedroom was 4 degrees warmer than the rest of the house. The other two bedrooms sounded like an arctic blast coming out of the ducts. Several visits later the duct design was changed to a 10” direct feed but that only helped by 2 degrees. The last tech said there was some restriction in the master bedroom duct work and that he couldn’t get to the roof area over the bedroom as he was too big.

The installation manager Eric finally told me that if I don’t stop complaining his installers might come to my home and physically assault me. Wow, really bad way of dealing with failure. I tried to go up the ladder but that was proving difficult and I kept getting Eric instead. The owner seemed to be well insulated from his customers. I believe an indication of a badly run company. This top tier service plan I purchased included six month interval visits. Very young techs were sent out and they seemed more interested in selling me upgrades than actually doing any preventative maintenance work. Most had sour looks when they discovered I had originally bought every upgrade possible. None of the techs ever cleaned the condenser and evaporator. When I asked why not I was always told they were not dirty. One tech even came out and asked if everything was working ok then turned around and left.

Several months after the install but still under the original “bumper to bumper” warranty period the system stopped cooling. It had developed a R410 leak somewhere. Out of the next three visits none of the techs looked at the evaporator. They just looked over the condenser, scratched their heads and made excuses to not go into the attic where the air handler was. Every visit the R410 was charged up along with some dye and off they went. After some time I was contacted by someone from Scott’s One Hour saying I needed to sign a different lesser warranty contract as they no longer offered the original contract I signed. I said no. I want to keep my original contract. Their response to this was to just stop coming out for maintenance without informing me. I was working 60+ hours a week and let time slip by with no visit from Scott’s. I never had to call for routine maintenance before so why now?

Later on even this 3 ton unit could not keep my small house cool again. I called the 888 number and they sent a young tech out. He injected even more dye without inspecting the evaporator. This visit was when I realized they voided my warranty by not coming out. The tech asked why I stopped the original top tier maintenance and I replied that I didn’t. Scott’s just stopped coming out or contacting me. I can only assume that maybe they wanted to shed the better warranty I signed up and paid for. Taught me a lesson! I guess the leak of refrigerant during the original warranty has legal EPA ramifications if not addressed so they did respond to this service for a service fee.

Next visit was another young tech who at first tried to convince me my 7 day old air filter was dirty. Once I got him back on track he found the leak in the evaporator and left. The third visit was another young tech who seemed a bit more mature than the first two. He replaced the evaporator which took him about eight hours. I tried to provide some cool air via a portable AC unit but the attic still was in the 90’s but at least not the usual 120 degrees. He also swapped out the orifice valve with an un-insulated external TXV valve. Of course this leaks condensation so I had to fabricate a separate drip pan piggy backed on the main drip pan below the air handler case to keep my ceiling dry. I guess the condensation just evaporates away and causes no harm to my attic?

He also forgot to bring nitrogen for the welding and did not follow the manufacture’s recommended procedure of evacuating the entire system, run a vacuum and charge by weight. After the evaporator replacement the system has been working well other than a very slight surge sound from the compressor. After this repair and on just one day with a house full of people going in and out the house and it being a 100 degree day the system couldn’t keep the house cooler than 78. I made sure every home owner there knew it was a Scott’s One Hour Air system install.

Recently I noticed black soot above the surge protection device on the AC quick disconnect. After research I discovered it was a Scott’s One Hour installed non-UL certified SyCom unit that blew apart. I’m glad it wasn’t a wooden wall as it might have started a fire. I informed my wife that I needed to replace it and she asked why Scott’s wasn’t replacing it under the expensive plan I purchased. I had to tell her that we were scammed out of the original warranty. That got me to contact Scott’s One Hour. I asked them to provide in writing the reason for not coming out under my original service plan. After several days and a follow up email I was contacted via phone by Scott **. Neither he nor anyone else would answer my question. I then asked about the hero’s plan for veterans the first tech signed me up for. His answer was that they did not have to call me to arrange for service but rather I had to call them.

He also indicated my system needed a yearly service from them to maintain any warranty and it had not been serviced by them in over two years. Scott did offer to sign me up for a $25 a month service plan that included duct cleaning for my new green flex ducts. After thinking about the Scott’s One Hour Air young kid technicians practicing on my expensive new ducts I declined that offer and requested the hero’s plan yearly service for military veterans such as myself. I have not received any phone call or Email since I made that request and by now I realize I never will. I can only assume that their hero’s plan for military veterans is just an advertisement gimmick.

During the many hot months here in Florida we have to run a 20” floor fan from the cooler part of the house directed to the master bedroom to keep it comfortable. Very sad situation for a 3 ton AC unit in a small home to have to freeze out the rest of the house so the bedroom is comfortable. I’ll install a ceiling access in the bedroom one day during a cooler month so I can find and replace that large tie wrap or whatever else is restricting the airflow. Maybe run a larger duct also. I was looking forward to a long lasting relationship with Scott’s One Hour Air but I can only assume by now they only care about you during the sale of a new system. For the reasons above I could never recommend Scott’s One Hour Air to my friends, neighbors or anyone else.

He was too pushy, to spare me and pregnant wife from hot weather, I asked him to replace my condenser as soon as possible. Next day he came and started replacing my unit at 8:00 am in the morning without ringing any doorbell. After he finished and turned on the AC he said something is bad and said my evaporator coil is also bad and asked me to replace it with a different company coil for another $2800.

I said him that I am not comfortable and I need second opinion. Then he pushed me to pay money, I paid him the balance for condenser just to get rid of him. I called a different company and asked for the quote. They gave me $1800 quote for replacing the coil. I went with them and got my coil replaced and after turning on the unit they found out the replaced condenser unit fan motor was not working, which should be under warranty.

When I called One Hour Heating again and this is the saddest part, Office person on phone said she is told to not to take our call and they will not service us. I need to call another company and hangup my call. I asked my wife to call from her phone as well and they said same to her. They never honored any of their written warranties. Installed bad unit and refused as the warranties and services they boast about on their website. I wish I never have called them.

Original Review: June 5, 2020

Literally have had this unit for a couple of months now. Was working fine... Well 2 days ago it stopped. We had to call. Tech showed up on time even “fixed” the issue. Claimed a wire came lose and made contact with another wire and tripped the system. Now here we are today not even two days later it’s 85 degrees in my house and once again the unit is not working. It’s a brand new unit we had to take out an $8500 loan for to have that and the air handler replaced and already having issues w/ new equipment!?!? Had chicks in an incubator and others pipped and we’ve lost 9 so far and counting because the incubators can’t regulate correctly w/ the 76% humidity in our house now and 85 degree temps. This is my livelihood. That’s my profit down the drain for this month. That’s over $100 lost in dead chicks.

And they tell me they can’t make it out until tomorrow 2pm-5pm. I called them around 1pm today! I still have 15 other chicks in eggs that have pipped. Likely those will die too! So 24 chicks total over $250 in lost profit plus my old ** dog is panting her ** off and I have 35 duck eggs and 4 turkey eggs set to hatch out in 5 days. Likely they’re already compromised now. That is a $500 loss on top of so far my $100 loss. Add on the other 15 and total amount of chicks lost profit $750 for the month. Two days after being fixed equipments brand new and only a couple months since we got it replaced and this is happening. Either the equipment is crap or the work down is temp fixes. Could be more than that too. We all know how companies can be....

Before I submit let me check temp again. Lovely 86 degrees now and 76% humidity. Are you kidding me. Better hope and pray my dog doesn’t end up dead w/ a heat stroke. Fans aren’t helping either! Do you even care about people or just the payday? See we have the insurance covered everything so far but I’m willing to bet it’ll be something random and outside of that insurance at some point given they’re going to get tired of not getting paid. Good thing I’ve got lawyers that deal w/ both civil and criminal sides of the law. Let’s see how they handle it from here! I’m about to get one or both involved.

While he was in his truck I thought I would make sure the a.c. worked and it did not. None of it would come on. I asked the tech why it was off and he said cause he put the old fuse back in until we dealt with the bill. 266.00 for a 3amp fuse and FOUR hours and half of that time was on the phone. I could go on for a lot longer, but I won’t. Just the unit broke two nights later. They sent the same tech with a trainee and FOUR more hours and they could not find anything wrong. A lot of it might be this or it might be that. Please DO NOT EVER USE ONE HOUR COMFORT.

Next night a different guy came out to put in new motor. After inspection of the unit this guy tells me that the way it is working it is indicative of the heat exchanger being cracked. He then went to his van and called his office/supervisor. After that conversation he came back to me and said no there is no crack and the new inducer motor he installed is putting out at 88 but that is normal. Asked, "Then why did other tech say it was not and first motor was bad?" He said again it is normal to be at 88. Wrote on his invoice to me after I had to ask him to document what he had done. He was not going to he was going to leave but I asked for him to write down everything he just inspected and work he did. He wrote that he replaced inducer and that there was nothing else wrong with the unit and that the furnace was old and does not know how much longer it will last - to cover his **. The unit is 9 years old. It is not old.

The sellers found a company with no integrity to come out and rubber stamp that everything was ok with the furnace. Have since had 3 different companies come out and each one has said the heat exchanger is cracked. All 3 have said it is not safe to run the unit the way it is now and it would be wise to replace furnace because it is showing other signs of wear and tear and just replacing the heat exchanger would just mask it for a while. Purchased warranty for property and they have denied claim because all 3 companies have said this was a pre existing issue and should have been found by one hour and taken care of by the seller but they just rubber stamped the issue for the seller and took their money the seller offered.

This company has no scruples. No integrity. Not a company I will ever do business with and I hope nobody else will call this company either. They obviously do not know their jobs and are just in it to take your money and create more issues so you have to continue to call them to fix more issues they could have prevented but because of their lack of knowledge and integrity they created these issues for you the customer.

With the condo, every time there was a little debris in my air conditioning while I had guests renting during the season, the system would totally shut off until they came out and flushed the system. Needless to say it cost me a fortune. Now let's talk about the townhouse. The first time they came out they told me that I needed a new system. They installed a new HVAC system there that cost me $7500.00. The installation itself had issues. They had to come back out to remove the gook that looked like cement from the air filter area so we would be able to get to the air filter to change. I wasn't happy about that. This was in June, 2019.

Now they came back out in December, 2019 just for the 1 year maintenance that is under warranty. They now tell me that there are spores in the ductwork and it will cost $810.00 if I want to resolve the issue. Well, I really had not choice but to say yes on the spot, and wasn't able to have a second opinion since it was made known to the customer right then and there. I asked him why he was checking the ductwork when he was there to just change the filter and any potential maintenance on the new system. He told me it was part of the maintenance. I then asked him if it is part of the maintenance, why wasn't it made known to me the first time they were out doing maintenance when they had made it known to me that I needed a new system. Didn't have a good reason for that, but said it would have a lifetime warranty.

What is happening is every time they come out they want to find another issue so they can nickel and dime me. Well, they will only get me twice, because I told them not to go out and do any maintenance on either system. While it is under warranty and contract, if there is an issue, I will call them. In the meantime, I have found another HVAC contractor that was recommended to me and have called them to initiate a service contract starting next March, 2020, and will NEVER HIRE One Hour Heating & Air Conditioning again. They took advantage of me, but WILL NEVER AGAIN!

We met Tony, one amazing man on a mission! We love when we come across folks that are 100% into their profession, with a high level of ethics, and on this day we found just that person named Tony. Tony stepped outside the box, as I later learned from his GM Wendy which is one of Tony's traits. This man loves what he does and takes pride in doing the best that he can do and will go to the nth degree to do it! I was very nervous about the intricate details about the heating portion of the unit and Tony told me how it works and what to look for as well as all about the maintenance program. I watched everything Tony did, and to see him in action is an amazing sight. He cleaned and re-cleaned to make sure it was impeccable. Tony is highly valued by his GM Wendy as he comes with countless accolades by all his clients.

I want to add that Tony is not only very professional with a high level of ethics, and many years of experience, but this man is so compassionate, caring and kind. There was an issue that led me to call and speak to GM Wendy, and although it wasn't Tony's fault, Wendy took it upon herself to make it right and for this action, they now have us a clients for their yearly maintenance, and will forever sing their praises.

In today's world, when you find a company that operates with this set of standards, YOU MUST SUPPORT THEM AND SHARE WITH OTHERS. We want everyone to know that General Manager Wendy, and Technician Tony are THE BEST OF THE BEST and deserve all the accolades given. Bountiful and boundless blessings of good health, safety, and may this business continue to grow, and that ALL THEY HAVE GIVEN OUT TO OTHERS COME BACK TO THEM 100%. Also, thank you to Blairsville Home Depot, Mike for sharing this amazing company!

NOW they offered to come out and do the "early fall to winter" tune-up, cleaning and rejuvenating. What a waste of time and money! They keep saying I requested a service person the next day (NO) and that they did the unit check on the day they came out. Clearly stated on "SYSTEM EFFICIENCY REPORT" AC/Heat Pump and Furnace/AC Handler NOT CHECKED and I quote "Too old outside"!!! Asked for quote on new unit and was given a torn piece of paper slip from the bottom of a legal pad with a price ONLY. No information on what I would be getting.

Original Review: Deltona, Fl. This company came to my house in 2016. We called them because our old AC unit was already 25 yrs old and not working properly. The CEO at the time, convinced us to buy a new unit for $6,000.00. Gave us an interest free loan for 6 months. Since nobody else offered this deal, we took it. We didn't have any other choice, we didn't have the money to get it cash from somebody else.

Well front of house didn't have AC. We called. They said we needed the ducts changed. $2,000.00 more we'll have to pay. We were Upset because they should have told us from the beginning. Well, we couldn't do it. Now they come back and did the ducts, added new returns, added new additional vents and still same problem. Tech came in and found 2 new ducts deflated and exhaust fan too high. This company sucks. On Monday a supv. Tech Is supposed to come to re-check system. Let's see how it will go.

After 30 minutes on the phone, I finally managed to get him to understand that I needed an ETA. He put me on hold and came back and said the tech had another job before me but stated the tech had not been dispatched and still did not give me an ETA. Very poor customer service. Uneducated individuals work for this company. I do not recommend using One Hour A/C and Heat. The answering service said that 1 Hour A/C and Heat is just a name. How deceiving.

Called this morning and asked for my $129 back because they didn’t do their job and was told this evening when they called me back they don’t do refunds. Totally unprofessional when a homeowner has to call another company to fix/diagnose something I already paid for by 1 Hour Portland Tx. I won’t trust this company ever again and plan to tell the world when someone brings up A/C. I had planned to get all my duct work replaced by them this winter that was already quoted but that’s not happening by 1Hour Portland.

Of course he had to knock all the local companies, stating that they would not do a good job and I couldn't help but to think back on that 3 time emphasis of guarantee. I ask for a simple rough estimate and instead of appeasing, he insisted upon setting another appointment. To me the company seems like bs, a total hard sell money grab. I had 3 estimates already which were consistent and not one of those discussed half the things One Hour did. They had been pretty straight forward and quickly answered all questions. Also, afterward, reading the One Hour reviews, I am so glad I didn't commit. One thing I will say good is that they easily confirmed that I will go with someone else.

July 31st 2018, grandpa calls One Hour due to no cold air. (Mind you this is during mid summer in AZ heat) One Hour 'diagnoses' that the pump is bad and unit needs replacement. Cost is $5250 for JUST a GOODMAN condenser installed. He buys it, because, again, it's 114 degrees outside and he's desperate. Fast forward to 7-30-2019, air handler goes out with no fan. Granddad calls One Hour again since they send him tons of ads every month for reminders. Of course that's another $89 service call. 'Tech' says blower motor is no good and dirty, ($1000+ to repair) recommends entire replacement of air handler at the tune of $4300 dollars! Granddad calls me this time letting me know the ac went out. I almost fell off my chair when he told me the story. I told him to hold off and I drive the 200 miles to his house to inspect/fix.

I immediately find the 24V control transformer in the unit has failed ($13 part) due to the condenser contactor coil having a short ($9 part). Replace both and the 'bad' motor whirs right on. What got me irritated was the hack job that I saw in the attic from the 2013 install. Goodman coil was TAPED to the Carrier unit, UNSUPPORTED by straps, LAYING on top of the rafters. The tape had completely failed, leaking roughly 50% of the conditioned air into the attic. The original drain pan for the condensate was ripped out of the way and not connected to the drain pipes, and the drywall ceiling had a crack in it. The condensate line had NO insulation, and was dripping water onto the rafters. Luckily it was hot up there and the water never made it to the drywall.

Seeing all this crap install, I call One Hour up 7-31-2019 to ask why the install is substandard. They send a tech out to look. Tech calls the office and office states they didn't install the unit in 2013. What?? Luckily my Grandfather is very organized. I dig deeper and find all these past invoices from One Hour. 2013, 2015, 2018. My blood was boiling, and not from the AZ sun. So my granddad has spent OVER $12000 with this company. The work is NOT to code or quality. I WILL be contacting the AZ state attorney general for elder abuse and extortion if this company does not rectify the horrendous install. Pictures are provided upon request.

In order to attempt to fix the air conditioner OHHAC sent four different technicians and finally a field supervisor went out and said that the new compressor that was installed one year ago, the installer put too much refrigerant into the system and that he did not understand the diagnosis the technicians made. After the field supervisor said he fixed the unit, the unit broke again within one week. Now because of all these problems with the AC unit the tenants I rent to are upset and we may lose good paying tenants because OHHAC technicians don’t have the proper training to fix our unit.

We tried to speak with upper management about our concerns and left several messages but they don’t return our calls. We have tried to cancel our Comfort Club membership and we were told we would have to pay $98 for early terminations fee. OHHAC company have been lying to us, and taking our money. When you call the after hour they want to charge to come out and there is management to fix the issues. In the future we would never do business with this company moving forward.

When I realize there was nothing in the service report about the Freon I called the next morning at 7 AM. It is now 4:20 PM and I have not heard from the tech and the manager was supposed to call me. He called me once and left a message but I was in the other room and having physical therapy. I have yet to have anybody call me to make arrangements to come and charge the Freon which is usually something that is done on a tuneup. Space I would not use this company again nor would I consider them to come and install a new system as I told the tech I would make an appointment in the next month or so after I recovered from my surgery nor would I recommend this company to anybody.

He then proceeded to give me a quote of over $3000 to try to find the leak and put 5 lbs of gas in...that might not fix it...suggested a new one. Ok, I told him I work for a contractor. I'm not that stupid. Also, my filter was dirty. I was going to change it in a week, but asked if he had one on the truck. He said, "We don't carry that size". I was furious. I said your company installed the duct work and cabinet, I called a month ago for this appointment, don't you think you should have filters on the truck? Needless, to say I cancelled my maintenance contract with them. I asked her whey they didn't have filters...same answer. Also, I said no discount for repairs or new installs as a customer. She said I have the wrong maintenance plan for that. They are just looking to take money. Very disappointed since they became 'One Hour Service".

He said Trane doesn't want to cover any warranty work so the customer pays and if they get paid they would refund the difference. I said to him that, "What you are saying is you guys don't want to do Trane work." His reply was, "You can call another Trane dealer and see if they will service units." He then said, "Well do you want me to check the unit?" My reply was the unit is running fine and there is nothing to check. I then told him to go ahead and leave because you guys wasted my whole day. I told him I should have listened to the reviews online, because they aren't good.

The One Hour Heating and Air Conditioning that installed the units is no longer in business due to the franchise owner passing away and the Corporate office for One Hour Heating and Air Conditioning says it’s not for them to take care of because all franchises are independently owned. I spoke with both Deidra & Jay at corporate about this issue. This is terrible business practice because they make money on every $ of revenue the franchise makes.

If I were to buy a gift card from McDonald’s I could use it at any location. They are all independently owned franchises also. Straight from their website: “One Hour Heating and Air Conditioning locations are independently owned and operated and backed by a national company”... APPARENTLY NOT!!! Also they exclaim a UWIN Guarantee on their website, “SATISFACTION GUARANTEED” & “A GUARANTEE OF SERVICES YOU CAN TAKE TO THE BANK!”... APPARENTLY NOT!!!

The company needs to lower the cost of the replacement unit as well. The company also needs to lower the interest rate of both the duct system which was a scare tactic applied by another technician due to comfort care visit. The company failed to honor the ten year guarantee it sold to the disabled homeowner in 2011. The discrimination this company continues to show disabled homeowners is wrong.

Ten Year Full Guarantee on Full Air Conditioning System not being honored by company. Original system purchased 5-12-11 Model #GMF80905cx serial # 1103028169 10 year, Model # CHPF486006 serial # 1102748374 10 year, Model # 55x160361 serial # 1101607292 10 year. Payment amount $9895.00. Amount still owed on system: $2,475.64. Replacement system cost $13,299.00 installed 2-23-2019. Also paying additional balance of $9,043.82 on duct work put in 4-26-2018 cost $9,427.00. Paying monthly comfort Club agreement $16.14. Company stated that the entire system was guaranteed for the full ten years.

The company needs to honor the ten year full replacement and refund us the cost of the original system we are still paying on ($2,475.64), the entire cost of the replacement system ($13,299.00) and the duct work repayment interest cost needs to be immediately reduced to 3.99% interest plus reduced in price to remove the commission paid to employee. The company uses high pressure scare tactics and provides employee incentive for commission. The comfort care program provides maintenance for the customer while providing access for employees to promote additional sales.

The company has been late to appointments scheduled by the company frequently, even with a wide range of hours for the appointment scheduling. They have been late to every single appointment this past year due to lack of communication between the scheduler and the technician providing the service call. Their customer referral system is inaccurate and unpleasant to use as the technician failed to complete the service call more than once to the person we referred.

Then on top of that they sell you on duct cleaning of which I've been told I didn't need as long as I am changing my filters regularly which the guy who came out saw, he also saw that I got the best filters you can buy so again I was OVERsold for thousands of dollars. I don't usually get bamboozled like that, yet I just had another technician here who said they hadn't even put my filter door on properly and that they have a reputation of being quite a rip off company. So since this sales job took place at the end of a long day at 7:00 pm, do your homework better than I did.

I was made to feel like I was allowing us all to breathe this awful air which truly I am sure was not the case, it was simply a case of my systems being old. Because if it were the case, wouldn't they test it? Wouldn't they come out and check to make sure the system was, in fact, removing this bacteria as they said was there? Wouldn't that be included in the cost of something so incredibly expensive?

The next day when he said he'd return, came and after 2 hours waiting for them to show up, I finally call them. He's decided that he'll just come out the next morning at 6 a.m. (He never called me to tell me this) I told them this was unacceptable and I needed him to come out that same day that he promised. He of course refused and told me it was my warranty company that is causing the delay and to find a different vendor! Are you kidding me! I called my warranty company and they said he told them he was trying to find the part... Really??? Where would he find the part on Monday morning before 6:00 a.m. which is when he'd be able to return?

My warranty company spoke to him and we agreed on Monday (like I had much choice at this point). Today is Monday and I've been up and ready since 5:30 a.m... At 10:00 a.m. when he still hadn't showed up, I called my warranty company asking why this place would be 4 hours late... When they called him, he said he decided he didn't want to do this repair and told them to re-assign the job to another vendor! What kind of place takes 3 days to come out then makes promises they can't keep? SHADY SHYSTERS that's what kind of company! Do yourself a favor and DON'T WASTE YOUR TIME OR MONEY ON ONE HOUR HEATING & AIR!!!

On top of that, one of two things happened: 1) The tech either proceeded to intentionally sabotage her furnace unit to require another unneeded, expensive call back (by improperly replacing the furnace front covers preventing the electrical safety interlock switch from closing and allowing the AC to run) or, 2) she is a total idiot and completely incompetent. I can’t tell which - the tech did use the word ‘duck’ in place of ‘duct’ in several places on the work order (odd thing for a ‘fully trained technician’ to do), so either one is very dangerous - either a completely dirt-rotten company trying to intentionally scam an old lady or they hire incompetent fools, who because of their stupidity could very easily have your house explode. Their actions could have very well caused an 86 year old lady to have suffered heat stroke in the high 90/low 100 degree temperatures we’ve had. If you value your life and/or money, STAY AWAY FROM THIS COMPANY!!!

Mike left, and the unit ran for nearly two hours before I turned it off after not reaching the desired temperature of 76 degrees. I checked with a private source who asked if Mike had placed a thermometer at the floor vent, and the answer was no; was told that is a part of the checklist which should have been performed. I called One Hour back, and spoke with David, with whom I scheduled the initial appointment. I explained the problem with the system running and NEVER reaching temperature. He said another tech could be sent, but if there was no problem, I'd have to pay another $89.95, at which point, I said that a thorough inspection was NOT done. I was placed on hold, he checked with a supervisor, and the answer was still the same. I was advised that the manager, Corey, would call back after I requested a callback from management, but it could be the next day before I heard anything.

I disconnected, and got online to attempt to learn what the problem might be, and learned a faulty thermostat could be the issue. Before replacing the thermostat, I decided to replace the two AAA batteries. I was astonished that within 15-20 minutes, the temperature dropped one degree inside. I've been monitoring since, and with the hot humid days, it takes a maximum of 35 minutes of run time to reach desired temperature, a far cry from what Mike had told me. Seems One Hour is more interested in replacing the entire system than learning what the real problem might be. After battery replacement, I called One Hour back to speak with David, however, he wasn't available. I spoke with Belle, and asked her to pass along a message to David and Corey; after new batteries were installed, absolutely no problem with the cool off period, and I didn't require a call back from management. A complete waste of $89.95.

Why was Mike unable to tell me that old or weak batteries might be the problem? Good question, but no answer. I did send a review late last night to One Hour, and expressed my dissatisfaction, and said I should be refunded in full. Today, I received no call from the company. I did advise in my review that when the time comes, I shall not be calling them for a new system. One Hour installed this system in 2001. It seems Mike was more interested in selling/installing a new unit than getting to the root of the problem. I wouldn't recommend One Hour to anyone, and I shan't be using them for future issues. I also would advise those looking for a reputable company to look elsewhere. They are accredited by the BBB, but perhaps the BBB isn't aware of their business practices. My next email is to the BBB...

Do yourself a favor and don't pay attention to the reviews from friends and family, get many estimates and you will see how much different the salesperson you get to come over from One Hour instead of the normal people that come over from the other hvac companies that are just looking to help you get a new system. Everyone else's prices were around 6800-7800 for 96% furnaces.

I received a call from One Hour advising the tech would be arriving between a 4 hr time span. I work for a law firm & noted I would appreciate it if at all possible if I could receive a call when tech is within 30 min of residence & I will meet. Same tech call advising he was 30 mins away. I left to meet tech, & 1 hr 28 mins later a different tech than the 1 on 11/11/17 arrived, as we were advised orig tech had the flu. 2nd tech arrived at home with no apologies for delay in arrival. He stood on front porch very antsy, shared life's hurdles he has had to overcome [i.e. being born premature & beating the odds (?)]. His cell phone rang repeatedly with a woman's lured photo on it; clearly nonwork related. Finally, advised he would be replacing blower motor. Asked where inside breaker box was located, advised him to go around the back of our home & allowed him inside the back door where same was located.

Tech then went underneath crawl space, sounded as if the underneath of our home was being hammered and torn to pieces. Tech was back/forth to van over 20x; more out than in. Came to back door, advised he would be "wiring a bypass", came back to back door, flip breaker in main breaker panel. I hollered out back door, "I smell something burning." He came out of crawl space later stating that it was the heat strip coming on. He then came to my front door and advise I would probably need an electrician at some time to inspect the wiring of the blower motor. Tech went out to van stated due to the age of our unit we should probably get a new unit. I advised we have regular/routine maintenance performed, & do not need same.

Tech went outside to van for over 2hrs. My husband came home to find tech outside of van kneeling over engage in illicit drug behavior. Tech paid no attention to my husband's presence. Was not until my husband hollered for our son coming up the drive to walk to opposite side of van, as to not see tech's behavior that tech notice my husband. It was then tech stood upright & behaved as if nothing was going on. My husband watched tech for over 2 hrs engaged in illegal behavior, talked on cell phone with female; nothing work related, yet we were charged for "labor". Tech then came back to front door of house with a written proposal for a new 5 ton unit for $13,134.00. At which he was advised, "No thank you." Husband observed tech "beating & hammering" old bracket off of blower motor mount in an attempt to make it fit onto new blower motor. Claims he forgot to pick up same from supplier. Yet we were still being charged for new.

On Thurs 11/16/18, orig tech from 11/11/17 showed up to install blower motor & advised he was told by tech of previous day, we now need a control board as this is now not working. On Wed 11/15/17, I signed INV with my name as well as "TO BE COMPLETED", the tech later filled in the "WORK DONE SECTION" found melted disconnect in crawl, etc, etc. etc. Why is it the first tech found no such thing? BECAUSE IT WAS NOT THERE!!! THAT IS WHY!!! The 2nd tech melted everything when he attempted to wire a bypass incorrectly & blew up everything, causing a fire underneath in our crawl space. The 1st tech NEVER indicated any such problems. Our unit was still running when the tech arrived on 11/11/17, it was simply making a noise, now it does not run at ALL!!!

The orig tech came back on 11/16/17, claims he placed the blower motor in, however we are now missing a control board, as well as the breaker underneath. Our home is charged in the crawl space. It has been 6 mos, since they have destroyed our unit, multiple calls, reports on the tech & each times we've called they claim they have NEVER heard of any report from us.

As of 05/10/17, a service call/repair was finally set up wherein it was approved thru their call center to have a tech come out & repair the damage done/get the unit up & running as we went ALL WINTER with NO HEAT [temps below 0, and now the temps are above 90+ degrees]. My husband receives chemo & I am undergoing biopsies for thyroid cancer & we have 3 children. We were advised a tech would be out sometime after 4:30 PM same day. On same day, Thurs 05/10/18, my husband received a voice mail call from a restricted number, & it was the owner, Chris, Jr, who advised, "After receiving multiple calls from us due to this situation, it would appear to be in everyone's best interest if they severed all ties with us, & referred us to someone else to handle our services."

MIND YOU, they have repeatedly stated they have NEVER received any reports of complaints from us, yet the owner is referring us out due to multiple calls over 6 mos. Basically, we caused problems, broke your unit, our tech was behaving in illicit behaviour on your property, we failed to perform the work contracted, almost burned down your home, were negligent in our duties, so we are going to further overburden you as our customer and renege on our services.

Also, let's not forget, they sold us the monthly insurance for future needs, which we were paying on, & due to the fact they refused to come back & fix what they broke, we refused to make any further payments on the insurance. This was also brought to their attention, which they refused to acknowledge. They stated the insurance would not cover anything that was wrong. (???) THIS COMPANY ENGAGES IN FRAUDULENT BEHAVIOUR & SOMEONE NEEDS TO BRING A CLASS ACTION LAWSUIT AGAINST THEM!!!

So he picked his clipboard up and asked to go into the house to talk. When we sat at the table he told me what he had to do and said "You're really not going to like me" and then quoted me a price of 700 dollars to diagnose it and another 700 to 1000 to fix it. I asked him what about my written guaranty? He said that it's not good any longer because another owner bought the franchise from the old one with no liability. I said I never received any notices about that and in the One Hour Air Conditioning and Heating guarantee doesn't say anything if the old franchise owner should sell my warranty was null and void. I asked to speak to the owner and he said he wouldn't talk to me.

I then asked him to leave my house. Before he left he had the balls to asked me for 89 dollars for a service fee. I asked him if he was serious? He said, "Yes I am." I said, "Tell them to bill me." Before I hired another company I called the office myself. I was transferred to John the office manager who was supposed to help me with my problem because the owner is a silent one. He was very rude and just said my guarantee was not honored and said I can go to anyone I want to but they won't honor it. Really helped us. So before you buy anything from One Hour Heating & Air Conditioning beware of their forked tongue. Very bad customer service. Run away!!! That's all I have to say about them.

I came home the other night to 80 deg. in the home. I asked for a deduction in my rent last month and was told I could break the lease. It cost me $1800.00 to move in. I have been working 2 jobs, I don't have the time nor the money to move. I finally received a call last week that they would be out today, Tuesday. February 20. between 8-12 PM, I stayed home from work, they never came. I phoned to find out they decided to come tomorrow. It is 81 deg. in my home with temp. going up to 85 deg. today. The humidity is 83%. I phoned back to find out what time tomorrow they would be coming, I was told that they can't come tomorrow, it will be Thursday. 3 months is too long in Florida to go without air conditioning. I have called the head office but they said there is nothing they can do considering it is an interdependent owner. I am lost on what I can do... I am at a loss. This is not the way a warranty should be handled.

Obviously they have caller ID and this is a game to these people. I was placed on hold and another lady came to the phone giggling stating she was a scheduling Manager and asked what I wanted. I replied to cancel our service. She hung up on me and then placed 5 more calls to my number with pre-recorded messages. I don't know how this company stays in business.

Total cost now to me for a working unit, other than a $10.00 filter came to $778.00. He was there at my home less than an hour. Tried to sell me a warranty program. I refused and found out from reviews that complaints abound about how this scam company responds to its warranty customers when problems arise. Anyway, when he left I noticed the snowflake was still blinking on the thermostat so I called Johnathon immediately and I he said - No worries some thermostats blink the snowflake when it's in the cooling cycle. Remember, he told me I had a concern in the beginning with a blinking snowflake? Please avoid this company and check out reviews on BBB, Angie's List, Facebook or wherever.

8.1.18 - I wanted to cancel, when I called them they gave me the run around and I spoke with a woman she said her name is Marissa and when I called back, they said nobody with that name is working there and an Ursula was supposed to call me, which never happened either. I told them 10 times that I want to cancel and they just talked over me. So I called my credit card and disputed the prepayment, I subtracted the service fee of $89.00 and that is all they get.

I wished I would never have called them in first place. My unit is one year old and the Service Tech who came, said after they install what he suggested, he will put more Freon in my unit. MY UNIT DOES NOT HAVE A LEAK, IT IS A NEW UNIT, not from them. But anyway he said that would cost another $200. WRONG, they thought I am stupid, very very wrong. Be aware of them. I will let you know how long it takes to get my money back, when I called them today 8.2.17, they gave me the run around again and they lie a lot, I guess that is what they do best.

So, I called One Hour in Valparaiso, Florida and asked them if they could get the part from a store in Fort Walton Beach, Florida on Hollywood Blvd, because it was so cold. I was told a big fat no, to go and buy some portable heaters if I was that cold, and believe me it was very cold, 24 degrees outside, and it was 35-40 degrees inside my home, but because my program comfy warranty ran out they decided they didn't even know me. Today on July 7th 2017 I called them because I have a 10 year warranty and also an extended warranty for labor. Wanna guess what they said. They said, "We are not going to service your home anymore." I asked them why. They told me that they didn't have to give me a reason, but they are not going to service my home any more. They said to find someone else, because I didn't use their comfy services that they didn't have to service me anymore.

I find this company gladly accepted thousands of dollars, and I even joined their program for a year, but they didn't do anything for the whole year. I wouldn't even give this company 1 star, but it seems like I have to. The way they talk to you after they have your money is terrible. They don't care. Once they have your money it's done. They don't know how to treat a customer after they make you buy one of their AC units. Please don't make the same mistake that I did. Use TempaCure. They came out and fixed my problem that same day. The owner’s name is Bill. He did a great job, and I am using him today to come see what my AC unit is doing. Do yourself a favor. If you need a replacement AC, or just a repair, call TempaCure. The phone number is 850-678-COOL (2665).

I do have an older unit and it's in need of real repairs or replacement. Three re-schedules for "Manager to come look see" to prepare an estimate, and I keep getting the run around. And they call to reschedule and it's nothing but "make a decision today", "want to be last contractor in" - blah, blah, blah, all these are set ups to separate you from as much money as they can, not reliable honest service contractors. They are in the business of SALES only. They are not what I would call legit contractors. Check with NARI for home repairs and friends that know first before you call these folks.

They are great with selling you products like capacitor but they do not really fulfill their promise on the Comfort Club. They will bump you off your scheduled visit to accommodate new customers, since you are already a Comfort Club member, so that means they already got your money. They will sell you the membership for a visit of twice a year, but the technicians would spend a few minutes and not do the job. Very disappointed with them. Would not recommend them at all!

If you call me and you do not have a working A.C. and your house is hot and we do not have a time slot open for that day and if you do not have a contract with us I can guarantee you will not get a time slot no matter how hot it is. You will have to wait for another day. This is not my choice... but the choice of my supervisor... and that is the deciding factor in a emergency situation. This is all I will share for now. Thank you for reading.

OHH&AC's part cost represents a markup over retail of over 1500%. The part took literally 20 seconds to put in located right in the front of the furnace and only two spade connectors to disconnect. A 10-year old could fit it. I accept that labor, and expertise, is something you have to pay for, but this is what I paid the additional $99 for. When I contacted them to complain, OHH&AC's response was rude and dismissive. ONE HOUR HEATING & AIR CONDITIONING gouge their customers on parts prices. Very disappointed.

August 8, 2016 First inspection of the AC unit by One Hour Air Conditioning and Heating for Home Warranty of America for the maintenance contract. Technician hooked up gauges and checked capacitors with a clamp-on ammeter and checked coolant pressure in the compressor unit outside. No trouble found other than fan motor bearings. This is the second visit by One Hour and it was only 18 days after the initial visit.

August 21, 2016 only 18 days after the inspection and 31 days after previous visit. Two “bad capacitors, probably a voltage surge.” If the unit was inspected thoroughly on July 21, 2016 or August 8, 2016 this should have been found. The problem was not a voltage surge. It was a loosely fitting spade clip on one of the capacitors causing arcing every time the unit started up. Burned insulation at the capacitor connection of the wire and the green tarnish which would require extended exposure to develop. From the looks of it, this capacitor is not very old, still shiny. I have various sensitive electronics in my home and nothing else was damaged. A circuit breaker would have been tripped on a surge large enough to do this type of damage. I requested a full refund from Home Warranty and received it. I requested a refund from One Hour Air conditioning in Atlantic Beach and have not received one or heard from them. Do not trust this company.

And, these guys will try to physically harm you. If you refuse to pay them, on account damages were done by this company to your home, Mick will send out low-level enforcers to your home to who will try and physically rough you up to get full payment from you. One Hour Heat and Air employee Mr. Lonnie ** is one of Mick's low-level enforcers. While Mr. ** is quite inadequate in a physical confrontation, by any 'real-man' measure, Mr. ** will, regardless, attack you, as he is a total nut job. Mr. ** is not a 'smart guy' so keep that in mind, as he is unaware that what he does is illegal. By sending out Mr. ** to your door the owner Mick is essentially attempting to create, upon payment, a tacit waiver of any damage claim by the home owner. Mr. ** is a thug who comes to your home, refuses to leave when ordered to exit your property, and then physically attacks you in your home if you refuse to pay him.

Beware! These guys will come to your home usually on a Friday (Pay Day) and try and force you to pay them money at your door if you have any dispute with them over the work they've done and payment. They will never voluntarily pay for the damages they do to your home. They will call you and shout, threaten, and lie to you to try and intimidate you into paying them as well. Also, they have this burglary thing down to a pretty decent science, so make sure you have cameras rolling on these guys at all times because they will physically attack you and then claim you attacked them. And, Mr. **, after he attacks a home owner, presses criminal charges against the home owner for assault. These guys are low-life, dirt bags that should be avoided entirely.