One Hour Heating & Air Conditioning Reviews

God bless the folks that make up the Chattanooga, TN One Hour Heating & Air Conditioning business! In particular the General Manager Wendy, and Technician Tony. My husband and I just moved into our new home and stopped by the Blairsville Home Depot and met with Mike in kitchen appliances. We were told about a special coupon that would save us some money on a complete check of the heating and cooling system, so we made an appointment with One Hour Heating & Air Conditioning.

Horrible customer service. Touts "Always On Time...Or You Don't Pay A Dime". Called after hours service for a repairman to come out on the coldest night of the year (freeze). No one called or contacted me. Called minimum of 7 additional times only to be disconnected. Called next morning and finally got someone to come out approximately 11 hours after initial call. Questioned why paying annual fee for no service in addition to service fee next day. Tried to cancel annual maintenance fee and was told I would OWE an additional balance in addition to losing already paid annual fee.

I purchased a new Goodman outdoor heat pump from the Myrtle beach office. It has been a nightmare from the start. My house had no humidity problems before until a new unit was installed. They have come out on calls over and over and each time it has been blamed on something on "my" side... But after I pay for each fix the problem still remains. I have high humidity even when the heat is running not just the AC. Everything has been blamed from not enough returns to my thermostat. Yet after each one was supposedly fixed or replaced the humidity is still high...over 60%. They will take advantage of you and take your money. RUN away.

Every single time they have been out something new breaks. It is almost as if they intentionally sabotage everything they ever touch. If they work on the AC in the summer the heat does not work at all in the fall. If they work on the furnace in the winter the AC does not work at all come spring. They are a company entirely built on making sure they have to be there at least 4 times a year to get more upcharges out of you. Run away.

Updated on 10/22/2019: On my prior review I stated all the problems I have encountered with the company. The Supv. Came yesterday and re-checked the duct work. Well, surprise, surprise duct work done wrong. I'm still waiting for them to call me to see when the techs are returning to re do the duct system. Will continue updating.

VP Richard Drew the Owner cheats and commits fraud here at One Hour Heating and Cooling Myrtle Beach SC location. They also made bad slurs to my Aunt and me. He overcharged and they never came out for an AC emergency as promised. We feel they are cheaters in this business and are very fake. VP owner Richard Drew is not fit or should be the VP here and takes & overcharges for services that are never performed. Carterlo.

I called this company at 7 pm as my ac was not cooling. The person that answered the phone was very uneducated. You could not understand anything he was saying. An hour later, no one had called to give an ETA so I called back. Same uneducated person answered the phone. Had no idea when tech would be at my house, (keep in mind we are in south Louisiana). He told me it would be by the end of the night but couldn't tell me what the end of the night was. I said so you are saying it could be 3 or 4 am? He responded with yes.

Called 1 Hour Portland Tx. and they arrived on time. Very professional tech but didn’t fix my AC that wouldn’t go below 80*. Tech tried to sell me a capacitor for my condenser unit that was working fine. $229 and admitted it might not fix the problem but I would get a 2 year warranty on it. I declined and called another company but still had to pay $129. The other company came out and found my heating element to be grounded causing my heat and a/c to be on at the same time within 5 minutes. 1Hour tech obviously was trained to sell new products and not fix what the customer asked for or didn’t know what he was doing. Obviously not enough troubleshooting experience to be on his own. Nice guy but not qualified to be on call by himself.

First off, he went to the wrong house and we had go get him. When he came in, it was more than obvious this was all about upselling and nothing more. Tried asking questions and although he answered, it was pure smoke blowing. 3 times he brought up the guarantee that if we weren't happy, they would come back, rip it all out and redo it. I had to question why such emphasis and came to the conclusion that if they needed a guarantee like this, obviously there was something wrong. Having an engineering degree, I'm not stupid, and did wonder why he insisted on things like widening the cold air intakes and stating a few times that it wasn't a standard install. Even asking something as important as tonnage I could barely get a straight answer.

Original company to replace my grandfather's 1991 Carrier that was 'diagnosed' to have a bad compressor. Replaced Carrier unit in July 2013 with a Goodman condenser and Goodman coil attached to Carrier air blower. Total cost $4800. Two years later (2015), up-sells my Granddad on a hard start kit for $315 due to 'noise on startup' (this was a 'maintenance' call to check the unit). TWO DAYS LATER, compressor windings burn up, costs my granddad another $800 for compressor replacement. Keep in mind grandpa is in AZ heat, desperate to keep cool. Kinda funny, huh. Unit runs for 3 years.

When I called for fireplace and heating certification, they said it's going to be between $150-$250 based on outcome. But, they charged $300 even though there were no issues and everything was good. When I called them they said that's what technician charged. So they don't have their own technicians and they are just mediators who overcharge money. Never go with them.

$517 to replace a warranty blower motor on a four year old Bryant furnace. Yes, that is right, it took 30 minutes to replace a blower motor under warranty and cost me $517 dollars in labor. I have had to pay $1200 in labor dollars for warranty issues so far on this unit that was sold and installed by this company.

Please do yourself a huge favor and stay away from this Company. We thought it would be great to take advantage of their "Rejuvenation Service". The only thing that got rejuvenated was our wallet. The original service was $49.00, after they completed the service I was asked if I was interested in a new system? I agree to have their Sales Representative come to my house. Things didn't go as he expected. I didn't bite on a new system. Well I've had them back out to my house Three (3) more times for problems with my unit. June 8th 2019 I had another winner come to my house tonight, didn't introduce himself totally unprofessional. I greeted him and asked how he was doing? He replied, “Well it’s Sunday and I'm working.” He was very rude and unprofessional. Please don't fall for their sales pitch.

Called One Hour because we were worried our 3 year old system was underperforming. Ended up being told we needed $16K in new ductwork! Also said that we had white "growth" in vents due to leaks. The cheapest option to fix was $7K for a UV light. Never addressed the cooling issue except to offer to change the capacitor for $190 labor (part was under warranty). I declined and had another repair company out the next day. Was told everything was functioning perfectly, the ducts were great, and the "growth" was dust! The cooling issue was just due to excessive summer heat. I will never call One Hour again and advise all to stay away.

Total con job! Misdiagnosed. Tried to upsell me to a new A/C and told me I needed things done that were not needed with no guarantee. Couldn't tell me when parts would be in or the cost of a new A/C that requires a second appointment with another person. I declined and had a reputable company come out and they fixed it in one day and the issue was totally different than what they diagnosed and $2,000 cheaper. What a total rip off. I paid $89.95 for a misdiagnosis and to be lied to. Beware of using this company.

In 2016, my husband and I purchased a new air conditioner unit from One Hour Heating & Air Conditioning (OHHAC). Ever since we purchased the air conditioner, we been having multiple issues with this unit. Every time a service tech comes out, they didn’t fix the problem concerning this unit, instead their goal was to sell additional services and products. However, the issue with the AC unit never gotten fixed. One Hour Heating & Air Conditioning said the unit needed a new compressor and they charged us over $1,200 for a new compressor. However, the new compressor broke within the year.

Got an unsolicited email for a checkup clean your AC unit before the summer. Big mistake I fell for the offer and scheduled. I felt as though I was dealing with a technical service person talking a good game, but I felt uncomfortable about his trustworthiness. He left 2 1/2 hours later with my $160 service call fee paid, offering to have the people out within an hour to replace my unit and coil for $10,000. Or I could pay $300 a pound for R-22 (Freon) needed which he said was about 4-5 pounds. Sooooooooooo, had a second opinion HVAC company come out next day, 2 1/2 pounds of Freon added, unit is perfectly fine.... $180. These guys it turns out were purchased by a less than honest well known individual in the industry.

Tech came to do with the college tuneup, I have this done every year before the summer months. I’ve used several companies here in Las Vegas in the last 15 years, and I have never received such awful customer service, follow up, pushback as I have with this One Hour air conditioning service. First about the tech told me what was wrong with my system, he never said anything about checking the Freon or putting on Freon or a charge for Freon. He just went on and on about how I need a new system.

I had a service plan - originally they were called Meacham HVAC. I paid $26.99 per month for their plan for 5.5 years. A couple years ago they recommended that I have new duct work installed that has a bigger filter because they have found that it saves the heating system. I paid $1,200 dollars for this...dumb on my part. Recently, I had them come into service my AC unit. It was 48 degrees out. He was done in my cellar for maybe 10 minutes then came up to ask me if I had issues cooling last summer. I told him no. My system is old. I know that.

I called one hour as I do every year because they are a Trane authorized dealer, and was very disappointed in their service and tech. They arrived between their scheduled time 10-2 at 2 exactly and it was sprinkling. I had scheduled to have both units cleaned for their 49.00 special offered on tv and was informed by their tech he didn't have a ladder to clean split unit. I told him we'll just clean the whole house unit. I got out the hose and he informed me he would only check the unit for 49.00 and a cleaning would be $ 129.00, then he told me that if any warranty work was needed his company had a meeting this morning and decided any Trane work would be paid in full.

I purchased new unit two years ago, after one year it broke down. Had to pay $500.00 in October 2018 for a new fan for the unit and now the fan is not working again. This time I can’t get them to come out and fixed their work. They keep telling me to call back and see if they will have someone to come out. Please save your money and get someone else to do the work. This company is just taking your money!!!! They need to be put out of business!!!

I scheduled them to do their $49 a/c rejuvenation. The tech came out and kept going back and forth the outside unit. He then comes in and lists some expensive services that he said I need such as mold on the inside. Showed me a picture that I don't know where it came from, then listed other services but said I could get them discounted if I signed up for their monthly service plan. I told him at least twice that I didn't want that, I finally paid, which I'm sure was a huge overprice, for the mold service. I got their survey card in the mail later and noted my displeasure with their service visit. I highly recommend not using them.

Very dissatisfied that I had 2 brand new complete American Standard units installed in our home by One Hour Heating and Air Conditioning in 2016. Now one of the units is not cooling. My invoice states that there is a 10 year warranty for these units. It is not even made 3 years. I am being told by another A/C company that the inside txv valve is bad and the indoor coils are leaking and both need to be changed ($2,200.00)and that the units are not under warranty because One Hour Heating and Air Conditioning never registered them. Furthermore, the whole air handler would have to be pulled out and reinstalled because of the terrible installation that was done where the unit could not be properly accessed for repair and install wasn't even performed per building code.

The Company Sold the homeowner a ten year guarantee. The original air condition system is only eight years old. The homeowner is disabled. The homeowner accepted the option the technician offered which was to have a salesman (comfort advisor) enter the home with paperwork for replacement system. The company owes the homeowner the difference in the cost of the original unit which was sold to the disabled homeowner in 2011 with a ten year guarantee.

Used their sister company Benjamin Franklin plumbing and what a mistake. Took 4 months and when they had the job half finished I fired them because they couldn't get building permit due to lack of proper licensure. Whose fault was this? According to them it was my fault course! According to the owner Chris Hodges it was MY fault for not knowing that I was supposed to get a permit!!! 4 months after waiting to have my bathroom finished I hired another Plumber who had to Jackhammer up the concrete slab that THEY poured and reconfigure all the piping that THEY installed. What a joke of a company. Initially I got an estimate for HVAC as well. They gave me an unprofessional handwritten est twice the cost of another company. I went with James River Air. Saved a ton of money and they installed a perfect system. Don't hire anyone associated with this owner: Chris Hodges! You've been warned!

I contacted American Home Sheild to have my annual Furnace tune-ups, they sent One Hour out who charged way more than anyone ever to do a simple furnace tune-up, yet what their mission really was was to sell, a hard-sell, on how much mold and bacteria was growing in my 3 systems, yet now after much research, I realize they have no idea if this is dangerous bacteria as they say it is since no testing what-so-ever is done. They claim these Oxy Quantum systems costing $1,500 per unit will solve the issues, yet when you ask for information on the system they give you the vaguest information, one sheet of zero detail, a system like that should have a book of technical specs to accompany it.

One Hour Heating and Air called me to inform me that my service plan allows me to have a free furnace cleaning. I scheduled the appt and he arrived on December 3rd, 2018. He stated that I needed a new furnace and he red tagged my furnace. He went as far as to cut off power, pull transformer in the ceiling leaving wires exposed. Stripped the connector and scheduled a call for me to buy a new furnace at $4,700.00. I called my home warranty plan and they came out but were unable to check furnace due to wires hanging and furnace in a disarray. The Warranty company denied my claim due to One Hour Heating and Air being scandalous. The technician lied and made it impossible for my warranty company to approve the claim. I currently still have NO heat. I would advise anyone not to utilize One Hour Heating and Air.

I seen One Hour Heating & Air Conditioning on TV so I said I will called to let them check my heat to make sure it was working right. The tech came out, went in the attic and checked the furnace. And he said I have a gas leak and he have to turn the heat off since I have a leak. I said ok. So he write up the bill how much it cost to fix it. I told him I will let my home warranty check it so I did. They came out and said I didn't have a leak and tried to turn the heat back on and it wouldn't stay on. He told me, "I don't know what the tech did but it is not working now," and it was working when he arrived. I will not ever call them again and on top of that my fan on my air conditioning kept running. I don't know what he did. I think he was just trying to get some money out of me so he broke it.

A 25 year old breaker switch went out in the fuse box. I called 1hr. A technician came out, and without even checking said my unit was over amping and that the unit needed to be replaced with a new one. All the tech did was to take off the switch and leave it off because he said it was a fire hazard, and refused to put a new one in unless I spent over $6k to replace the old unit. I called another air conditioning office and got a true reading on the amps. I was informed that there was nothing wrong except that I needed a new fuse. I fixed it myself for $14.00. I would say stay away from 1hr.

I’m usually not a complainer however I thought this must be put out there. I have One Hour AC company come out at least 2 times a year to service my AC. Well the Tech came out and finished up telling my wife that the AC evaporator coil needed to be pulled and cleaned at a price of $871.00. Well I thought that was a little crazy so got a second AC company Xperia’s Air Systems LLC to come check my AC evaporator coil came to find out that the AC needed 2lbs of refrigerant and my AC is cooling as it should. I strongly suggest that you do not use One Hour AC. They are out to get your money.

Elmer's One Hour cooling and heating has not refunded my money for a repair that wasnt necessary. Because it took 4 guys to get the correct diagnosis which I told them about before they touched it. Now I'm left with a broken AC and my money GONE! They threaten to kept my money unless I pull my negative review which is illegal! I have two witnesses that heard them! I found out they didnt use my warranty. The part they replaced that didnt need to be replaced no record of it being ordered or the broken part being returned. I caught them lying to a news reporter and BBB on the same day. I've contacted to reach management and no management was ever contacted to give me my receipts.

We have lived in our house for just a year and everything was going good on our A/C. My Wife and I called One Hour Heating and Air just to do preventative maintenance, we paid 189.00 for the year just to make sure that we are good each year. After they came out and said everything was fine and we should be good for 7 years and more. Not one month later they said we have a leak and our unit needs to be replaced. Now if we would have never called them our unit would still work to this day, I am so pissed and I am told there is nothing we can do. Well when we do get another one it will never be from these Crooks (SCAM).

We purchased a central heat and air conditioner from these crooks on February 20, 2018. It wasn't properly cooling the house, so we called them in April to come and check it over. They said the mixing box needed to be rebuilt; it would take 2 guys 2 days to rebuild, and would cost $1800. (This on top of the almost $6,000 for the 14 deer unit). They came and 2 guys spent 2 HOURS here and we paid them the $1800. We kept having the same problem. I called in another AC company to check it out. Turns out, the mixing box had NOT been rebuilt. It had just had a bad patch job done, and they had crushed ductwork; had it twisted and there was a tear where it had NOT been rebuilt. The new AC company fixed the mess, and within minutes, we had cold AC! Monday morning, I will be calling them. Stay far far away from these incompetent crooks!

My experience with this company was horrible. I hope you do not get a salesman named Paul. I called him to order part and he said he would, so I called 2 days later to get ETA of part, come to find out he never ordered part, as I’m thinking my air is going to be fixed soon. I had to call another company, which took longer to get my air fixed. Please be aware of this horrible company!!!

This was the worst experience with any company ever. They took too long with getting the part, didn't even order it until I called, then tech put it in wrong, ran all night, he was rude, ran all the Freon out. Had to get a new unit from someone else. Had to pay for Freon that ran out. I am out 1500, for nothing. I want my money back and I am going to Better Business Bureau.

DO NOT USE ONE HOUR HEATING AND AIR... THEY ARE SHADY SHYSTERS AND SCAMMERS!!! My warranty company has One Hour Heating & Air as one of their vendors. It took them 3 days to come out to my house for my AC not working. (The fan was not blowing) The guy (I should give his name, but that's just not classy) said it was the blower motor and he'd come back the next morning at 8:30 a.m. to install the new motor. (Mind you, the blower quit working in the winter also and this is the same company that came out and replaced the circuit board twice because the first one didn't make the blower work more than 24 hours. The circuit board was over $800). This current problem just so happened during a severe heatwave with heat the index reaching 110-115 degrees for 3 plus days.

Beware of using this dishonest, disreputable company. My 86 yo mother-in-law got suckered into their ‘monthly maintenance package’ for her HVAC system. She called to have maintenance performed on her HVAC. A female technician showed up and spent four hours doing essentially nothing, other than to report that her ducts were dirty, her filters were dirty (she has electronic filters and the tech told her ‘my boss says these can’t be cleaned, they have to be replaced’ - yeah, right, these filters have been individually cleaned several times over the years) and then tried to sucker her into various repairs and cleanings totaling over $775.

DO NOT use this company! They charged me over $200.00 to reprogram my thermostat. What they SAID they did was a complete inspection to find out why my two units were not cooling. Then they tried to upsell me on a maintenance plan and a Freon top off. In actuality, all the tech did was push some buttons on the thermostat and tell me I needed to spend more money. The air stopped working again TWO DAYS LATER! I called them back and they said I'd have to pay another service fee and whatever costs on top of that! DO NOT USE THIS COMPANY! SCAM! SCAM! SCAM!

Scheduled an appointment for 6-3-18 as it was taking quite some time for interior of house to cool. I presumed I needed freon. Mike **, the technician, checked the freon, and it was fully charged. He checked inside the furnace and found condensation on the copper coils. Said that there was NO issue. I was told that he learned in HVAC school that it takes 1-2 hours to drop one degree inside on a hot day. I've owned homes in Palm Springs, CA, and Phoenix, AZ, and it's never taken that amount of time to cool off inside. Currently, I reside in Indianapolis, IN, where there is a humidity factor, however, 1-2 hour cool off period seemed excessive to me. He mentioned my unit, a Trane, was 17 years old, and I may want to think about replacing the entire system in the future. That seemed excessive as well. I spent $89.95 for the service call only to be told there was no issue.

Bought new air conditioner from One Hour Air 6 years ago, right after they had to replace main radiator, then had to come out on 6 different occasions to weld leaky lines. Last week it stopped working again. They came out on 05-30-18 did repairs, put dye pack in and Freon, an hour ago it stopped working gain. I told them last week I was a Veteran cancer patient. Called today after only a week, and no one will come until Monday. I have had nothing but trouble with this company. I should have fallen under lemon law, but they would not replace a new system, only repair after repair…

I was quoted 70% above reasonable market value for replacement of a residential HVAC system. I challenged the quote and was told it was competitive a number of times. After calling other vendors for the exact same equipment, I realized that doing a little homework saved me $7,000. Don't use this company.

Truly, one of the most professional companies that I have ever had the pleasure to do business with. After installing our new air conditioner (at a great price) we needed a technician to check on the condensation overflow. A technician was sent immediately. He was very courteous to my wife, explained the problem and then fixed the problem at no charge. More service companies should follow the lead of One Hour and put the person before the paycheck. Thank you Ryan and One Hour Heating & Air Conditioning.

Pushy salesman company just out to get my money and overcharge me. First quote for a 92% efficiency furnace with all the bells and whistles he said I would need was over $12000. What a rip off, gave me so much misinformation that when I asked the other people I got quotes from all laughed at the stuff Taylor was telling me we needed for our system. Went with Cass County Heating instead but realistically anyone else was a better choice than One Hour scam pro's. Was at my house for 3.5 hours bragging about his company and trashing everyone else's. It was crazy no one else was here longer than 1.5 hours and they gave good information instead of telling me how bad so and so company was/is.

On Sat 11/11/17 One Hour was contacted by my husband as our unit underneath the crawl space was making noises. My husband was advised they would be out within 2-3 hrs. The service tech did not arrive until 5-6 hrs later. After checking the unit he advised the blower motor needed to be replaced & unfortunately if he had arrived a bit sooner he would have been able to go buy the supply house & bit up the part. With that being said, he will have to pick up same on Monday after advising the home office & a service date to install same will be scheduled. This was set up for Wed 11/15/18. My husband called me & advised he received a call advising him of same & provided One Hour with my contact # so I may be available to meet the tech.

I purchased a Amana 6000 air conditioning unit from them 4 years ago with a 10 year parts and labor guarantee with no money out of pocket. The unit failed on April 27 and I called One Hour to come and repair it. When I called them I verified I had the guarantee and they said to just show the tech our paperwork and he'll see. The tech came out and I let him know about our written guaranty and he said we'll talk about it after he diagnosed the unit. He really didn't do anything but looking at the back of it and showing me where it was dirty and said it's leaking there.

I’ve had a terrible experience with this Company... First off, it took them almost an entire week to get the stuff done in the air vents... but the Name of the Company is called One Hour? Very Misleading if you ask me. The workers were rude, showing absolutely no respect towards younger women. Very Disrespectful. One of the workers told me to shut up too, even though they kept going in and out of the house since Sunday, being total nuisances. They treated my Grandma well, but that’s probably because she was old and I still think they were trying to take advantage of her. I put up with my mom’s abuse for three days straight just so they could finish their job. My Grandma forced me out of the house as well... and then I come back after the abuse and they’re STILL coming in and out of the house. Absolutely ridiculous. That will be the last time they will ever show up at the house EVER AGAIN.

I called over 32 days ago and still have not received air filters that are extremely important for my furnace. Every week I call for the status of my air filters and every week they tell me they just put it in the mail yesterday and I should receive them shortly. This is obviously a lie. Customer service is filled with a bunch of nasty women with snotty attitude. Do yourself a favor and stay far away from One Hour Heating & Air Conditioning.

I moved in November 21, 2017. The air conditioner stopped working 1 week later. The landlord said the air conditioner was installed in August and was under warranty. 1 Hour Air Conditioning installed the unit so they sent out their technician, Angus. He told me the coil is bad and will have to order it, it should be in in a few days. Before Christmas my company, son and I were finding hard to sleep in 78 deg home. I phoned again, I was told it was on back order, it will be in 2-3 weeks. After 3 weeks I was told another 3 weeks. I phoned in 3 weeks later, I was told another 3 weeks... etc. It is now February 15 and this is the same story. The home is 3000 sq. ft. I pay $2700.00 a month, and we are all waking up sweating.

One Hour Air Conditioning & Heating-Fort Worth - Had my HVAC diagnosed by this company. Paid $2,400 for new compressor. Two weeks later the unit quit running and learned the problem was in the air handling unit coils. Looks like I’ll have to take them to small claims court.

This company keeps calling me to schedule their maintenance. I've asked them on 7 different occasions to please take my phone number out of their system and to please contact my husband for these maintenance appts. I've explained that I work at The Mirage and we cannot take phone calls while we are on the clock. Yesterday they called again for the 8th time. I returned the call and asked for a manager. I never gave them my name. The girl I was speaking with couldn't stop giggling and once she composed herself she said "Melinda, what do you want to speak with a manager about?"

I had a very poor experience with One Hour Heating & Air Conditioning. Their technician was polite but very young and unsure around an older boiler. After calling someone to consult he decided two parts probably needed replaced for a total of around $700 -- and said that one of the parts wasn't in stock. Being Minnesota winter, I wasn't going to wait around an undefined period for heat to be restored. I called a second company and told them what I had been told needed replaced and they said they had the parts in stock so I had them come out. The technician from the second company (with 40 years experience working on boilers) had the heat back on very quickly and found only one inexpensive part in need of replacement, for a total around $160.

We had a new heating and air-conditioning unit placed in the summer 2017. December 2017 and failed. Despite multiple attempts at contacting emergency services advertised by this company there was no response in the middle of the night. This was an emergency with no response.

On appointment they came to clean and test the heat pump on my roof. One Hour red tagged it and said it was dangerous. Wanted to sell me a new unit made in China for $8000. I got a second opinion. This company took photos, said there is nothing wrong and turned on my heat pump. Turns out One Hour puts their employees on commission for selling parts and new units. Previous to this they ripped me off $900 for cleaning a coil that took only 10 minutes. You form the opinion... I say never do business with Pitzer's One Hour or you will regret it. This firm is located in Prescott Valley in AZ. (PS I still have the photos.)

I called One Hour Heating & Air Conditioning to come out and repair my air conditioning system. I paid a diagnostic fee of $80.00. The technician did the diagnostic and gave a list of parts that need to be replaced. After replacing these parts, at a cost of $749.00 he tells me that I need a new compressor and that it will take 24 to 48 hours before a manager can contact me. Out $749.00 for parts to a compressor that was bad for the beginning. No compressor, no call from a manager.

Before I start, even Pitzer's one hour A/C tech said they were the highest price dealer for A/C repair. Dirty filter turned into almost $800.00 in overcharges and things not needed for a working A/C. System went cold day before. Rebooted thermostat and the cool air continued to flow but a flashing snowflake was blinking every second. Johnathon the tech said it was a concern so I had him check the system and the filter needed changing. He then proceeded to find things supposedly wrong with a working system, capacitator charging me $446.00 when you can buy SAME EXACT new for less than $79.00. Then he said I had to have a hot start installed charging me 293.00 for a new part for less than $50.00. This hot start I found out is not recommended for residences but for commercial application and although manufacturer has a place for one it is not recommended or come with a new unit.

8.10.18 I called to speak to Jimmy **, cannot get a hold of him either. I don't want your service, I don't need your service, I want my money back, you are keeping my money for 3 weeks. You have no right to do so, you crooks. 8.7.18 Absolutely disgusting, I finally got a hold of that Ursula on 8.4.18 and she said, that she canceled the refund, bunch of crooks, they think, they can keep the money for work I canceled and prepaid, they are out of their mind. My credit card company contacted them and they did not respond.

In June 12, 2012 they put a 2 1/2 ton Goodman unit in my home which didn't work, next day. Pulled it out and put a 3 ton Goodman unit in my home. During the month of June 2012 they had to replace a blower and control board. During the month of July had to replace a T-Stat. In August system wasn't coming on. They called it a low voltage short and said they cleaned the coil. Then in December of 2013 they had to change a defrost control and a temperature sensor. It was very cold in December. They told me because it was a warranty issue they had to order it, so I was told it was going to take over a week.

Had One Hour out today, all it was about was to sell overpriced parts. Wanted over $450 for a turbo 200 capacitor. Looked it up online, sells for under $70. Told him not to put it on due to the price, no more work was done. Did not even check out the rest of the unit in the attic. Still charged me for a tune up and inspection. But he never finished. Do not call these people, all they are interested in is robbing you of your money. There are other companies out there that are good, this One Hour is not one of the good ones. What a joke. Invoice # ** on 07-03-17.

When my A/C went out on a Friday evening in a 105 degree heat (southern Arizona), One Hour was here the next day and diagnosed the issue immediately. The technician was personable, knowledgeable and very professional. I was very pleased with the outcome and the price was reasonable for a weekend outside normal business hours response. I would recommend them again.

Don't deserve the one star. STAY AWAY, STAY AWAY, STAY AWAY. This is a national "business" doing the old "Aluminum Siding type sales platform". Made to separate you from you money and provide as little real value as possible. I should have done a bit more research before calling them out. I had service need for HVAC - kept us waiting all day - til 9PM that night - OK it is what it is. And when they did arrive, they did do a High Dollar patch job and Freon Refill and cleaning. From there it becomes a sales gimmick for Club Membership yearly cleaning and such - may as well buy an extended warranty at that point. I even tried to get them to provide a real estimate for a new system if they were serious contractors.

I had a furnace check-up back in November for a "special" discount price and they did an alright job. The technician told me about a service that if I paid $250.00 they would come out anytime and fix anything for a year including checking out my air condition unit and it would all be free. I thought it sounded good so I bought the package. I just got call today telling me they would come out a check my AC unit and it would only cost $50.00. I told them I already paid the $250.00. It seems they have no record of it. I am very disappointed and will never use them again.

From the time of arrival the age and last time furnace was serviced had begun without even seeing it. I was in the process of removing the igniter when they called back. My wife let them come out so I reinstalled igniter (2 screws) $89 service call + $173 = $262 for a $30 igniter and was still being warned about replacing a perfectly good furnace.

All they want to do is sell you Comfort Club. My roof leaked and my bathroom had a water damage because this company did not properly install, mount and seal the frame on the roof. The dry rot after they removed the panel from the bathroom clearly indicates it did not just happen overnight. During the 13 years One Hour Heating and Air was servicing my unit TWICE a year, not any of the technicians (that means in the 26 times they were up on the roof), not any of them noticed that the frame was not sitting on the flashing.

About 4 years ago had them replace induced draft motor on my unit. The charge was $999. But, wait "we can knock off a couple hundred dollars if you join our maintenance program." So I did, and ended up paying almost $800, along with monthly charge for program. Today, had same issue. Called a different company and the total cost was only $475, without having to join a maintenance program.

After a power surge we contacted this company to fix our heating system which was not working properly. They "fixed it", and told us the work was under warranty. But after a few months, it was not working again and so we called them and the company charged us $89 to come out A SECOND TIME, even though they said the work was under warranty. Again they "fixed it" and after a month it was not working again and they said they would have to charge $89 again to come out, despite not been able to really fix it the first and second time. I thought they are experts and able to figure out what is wrong at least by the 2nd time! Needless to say, I called another company!

Well I did get a unit from them for over $11,000 dollars. The install went just OK not good. After install you never hear from them again. They are like you don't exist anymore and they got what they need from you (your money). So I tell you stay away.

When you call One Hour you will get someone like me. You believe you are actually calling a One Hour store but you aren't... you are actually calling a call center and if you think our first concern is your AC system you are very wrong. We do not ask for your account information because we want to help you. We ask because we want to see if you have a maintenance plan... and if you do we have to try to up sell you or what we call cross-selling. If you do not want to do so we have to counter why you say no matter what it is if it is anything then a yes.

ONE HOUR HEATING & AIR CONDITIONING performed a furnace tune up for me at a property I was in the process of selling - as part of my Sellers Inspection Response. The labor cost for the work was $99.00. The technician insisted upon entering on his report that the blower capacitor was below specs, despite the fact that it was functioning perfectly well. To avoid any potential issue with the property buyer, I had to agree to have it replaced and I was charged $135 for the part. The retail price for this part on Amazon is $8.95: **.

July 21, 2016 Repair: “Bad Capacitor” in the air handler – replaced. Installer also inspected compressor unit outside, hooked up gauges, checked wiring and coolant pressure; removed fan from top of unit and washed out leaves with garden hose and sold me a maintenance contract. Upon entering the house I wrote two checks, one for the amount of the repair in the amount of $161.00, and another for the maintenance contract in the amount of $245.57. When the technician called the office, he put his supervisor on the speakerphone and I was told the maintenance contract was actually $50 more. I refused and was bombarded with numbers so I said take the $245.57 check and apply it to the contract. I complained to Home Warranty of America and received a check for $44.16 for overpayment on contract. Definitely proving bait and Switch on the part of One Hour Air Conditioning and Heating.

Technician came for regular tune up. My system was working fine before tune up. After completed tune up technician saying electrodes is not firing. So need to replace. I asked to technician to replace electrodes. He saying company doesn’t have part. Parts will come next working day. I have to reschedule with customer service. Company will charge another $50 for return trip + parts and another labor charge. We were without hot and heat for two days. It is ridiculous. Very bad experience.

I had a few other quotes and these people were the only ones that right away, saw the issues and knew what to do whereas with the others, I had to point things out. Also, One Hour looked at the recommended equipment and said that the best practice is to match the manufacturer of the heater and the tonnage. The others were pushing Lennox and I guess as they wanted to keep the price down, the recommended lower tonnage than my heater. One Hour put in the right manufacturer and size! Nice guys too. They offered all sorts of financing options. Took their time with me.

If I could give this company a negative five (-5) I would. Mick, the owner, is a no good street-thug who should be put out of business for his unconscionable and unlawful business practices. These guys have a street-gang mentality, and they will try and physically harm you if you have a disagreement with them over money and the work they do. Point being, their employees are barely qualified to do the work they are doing and they don't pay for any damages they do to your home, like any legitimate and professional company would.

I have some refrigeration experience and since my home A/C was cycling I was pretty sure it was low on Freon. I have the gauges but not the Freon used in this system. So my fiance called One Hour Heating & Air because she had good experiences with them in Daytona. When the technician arrived he quoted me $1350.00 to clean the system before he could diagnose the problem. I in no uncertain terms and without profanity told him to leave my house. I will not recommend anyone use the Mayport Fl One Hour Heating & Air.

Long story short, we purchased a Goodman 2 1/2 ton central unit with heat pump back in 2006. We later, much later, learned it was a known defective designed unit, from One Hour Heat and Air in Nashville. We had constant issues with the unit over the next 9 years. Then back in December of 2016 we spent $750 with One Hour Heat and Air and they assured us all was fixed. The next month, (Jan) we received the worst electric bill of our 21 years in our home. Our electric bill was double our highest electric bill ever. Our unit had ran all month on emergency heat mode without us knowing it. One hour Heat and Air would not return our calls and they refused to help us with our horrendous electric bill. They will take your money and lead you along, but if they make a mistake it's all on you. Buyer Beware!

This company didn't fix my heat. The technician told me to buy some space heaters. After getting a second opinion, my heat was fixed. This company has pressure sales and tactics. They sold me a maintenance package that I was told I could cancel at ANYTIME! Now they want a lot of money... but I won't give them anything.

I purchased a complete heating/air system from One Hour five years ago. The system is junk. Within five years most every part needs to be replaced. Not only do the service people who come to house not know what they're doing, but the parent company, One Hour, refuses to let the original contractor service our equipment. This is crazy. We purchased a $10k system from one contractor... The parent company decided we MUST use a different contractor for service, located 45 minutes away. Now we have no recourse. And the repairs that One Hour makes, like fixing a freon leak, need to be done repeatedly, like every three months. This company is NOT good. Stay away.

Service was requested and done, but air filters were never delivered. After 3 calls I requested a refund and was told my warranty would be canceled because I purchased them someplace else and I was charged a restocking fee for items I never received.