One Hour Heating & Air Conditioning Reviews

Wanted to add to my previous review. I also got great service and a second opinion from Luke. And a great install of a new system from Jared and Eddie. Thanks to all! My house is going to be very "cool" this summer! Don

I’ve been a customer of this company for nearly 10 years over 2 residences. I even had a whole new unit and water heater installed by them at my old residence. Never had any problems until recently. Short story, my unit was likely misdiagnosed twice and I had to get another company to fix it. I paid One Hour $473 more than the other company to NOT fix my unit, was made to agree to pay ANOTHER $644 when the unit wasn’t fixed the first time and was told (by a fake manager) to be happy I wasn’t paying $1200 instead. Then I was charged 2 additional months AFTER I cancelled my membership, had to call each time to get a refund, and was promised a call from management that never came. Save yourself some stress and go with a company that has management that actually cares about its customers.

Another great service done by Marcus at One Hour air. They were on time, knowledgeable and kept everything clean. Couldn’t ask for a better serviceman.

I had the pleasure of meeting Aiden ** this morning for my annual HVAC checkup. Prior to his arrival, I received a text message along with a photo from Aiden confirming he was on the way. Upon arrival, Aiden greeted me pleasantly and explained the tasks he would be performing, including an estimate of how long the service call would take. He began work promptly and efficiently, completing the initial inspection and service.

The men were always here when they said they would be. They answered any questions I had so I could understand it. The guys were very professional and kept cleaning up after themselves. They are a bunch of nice guys to have working for you. I would recommend One Hour HVAC to anyone.

Darren was service technician today. He is on time, friendly and knowledgeable. He went to work performing his tests and documented all his findings. We discussed the findings and compared these to what was found in previous checkups. In all, Darren did an outstanding job and will request his services in the future.

Do not use these people. It was a scam. The inexperienced tech was here over 3 hours and charged me $150. Nothing was fixed. I was told I needed a whole new unit. I got a second opinion and it was fixed in 30 minutes for $200. One Hour's quote was for thousands of dollars in 3 days! Be warned.

Deshon was our technician today (we have had many technicians over the years) and he was fantastic! Very punctual and did his job in a professional manner. We would love to see him again in 6 months!

This is probably one of the worst experience ever. Josh and Pablo put in my air condition and furnace in. This is the coldest day of the year -16. They left at 2:30 at 5 o’clock. Everything stopped and it’s 60° ‼️ they advised me it would be a $99 charge then they text me and said they won’t be able to make it till tomorrow morning ‼️‼️‼️ Overnight temperatures are -10 UNBELIEVABLE. MY BILL IS 18,977 AND WHAT DID I PAY FOR!!!! I’m now SITTING IN MY HOUSE FREEZING AND WAITING FOR THEM TO COME. I DEMAND SOME REFUND FOR THIS!!

We are very satisfied with the service given to us by Julio **. He was very professional and explained what it would take to fix our problem, as well as describing the options Thanks for taking the time.

My Google review for James. If you need excellent emergency heating service, One Hour Service is the place to call. They are fast, efficient, and truly professional. My technician, James ** was incredible and very respectful. He walked me through the entire process, explained his recommendations clearly, and his product knowledge was A1. For your HVAC James gives a peace of mind for your home. One Hour Service offers a Family Plan for tune ups and yearly checks for my unit to supports the air quality in my home. I would absolutely recommend One Hour Service to my family, friends, and neighbors—simply the best.

Charles ** came to perform a yearly service on my unit November 11th. His exceptional explanations enable me to understand information about the unit’s function. He offered suggestions to reduce the fine dust found and that I witnessed within the unit. I might consider adding this suggestion in the future. His professional skill and respectful personality increased my confidence as a consumer. Happy to publicly compliment this Charles and One Hour Heating and Air Conditioning. Thank you.

I worked at this company for 1 1/2 yrs. This company is abysmal. This company cosplays as a professional company. It is a house of cards meant to look professional. Prices are astronomical and the work quality and skill level is the poorest I’ve seen in my 15 yr career in the field. This company has one priority to separate customers from their money any way they can. They are highly unethical, manipulative and even scam customers.

11/11/2025... After Breakfast... Drained my sink and ran the garbage disposal causing it to overflow the area under the sink. I had some morning appointments and needed some help fast. Called One Hour and they rearranged their schedule and sent Daniel and Shawn out to take care of my issue. Before I knew it, they had me up and running in time to make it to my appointments without a problem or need to reschedule. Great Response and professional service that can't be beat! Special Thanks to Daniel and Shawn!

I recently had a routine check on my heating system by Parvez, from One Hour Heating and Air Conditioning, and I can't rave enough about the experience! From the moment he walked in, he introduced himself and provided a brief overview of his company, immediately setting a positive tone. Parvez thorough inspection of the heating system was impressive—he even drew a diagram to explain how everything works! It was clear he took pride in his job. He patiently answered every question I had, ensuring I felt completely at ease throughout the process.

I have been trying since July to get Brian to straighten out my Watercress Financing account. I was overcharged $500. I spoke to Watercress and all that needs to be done is to send the co. the correct amount. I can’t get Brian on the phone. He claims he doesn’t get my messages which I do not believe. The incompetence is astounding. I have been with One Hour about 10 years and they continue to decline in the service they provide. A true disappointment.

Originally from Omaha, NE. Used One Hour HVAC there and they were a tremendous, professionally ran company. I cannot say the same for the Myrtle Beach franchise. They are far more interested in draining your billfold than providing honest, professional services. Buyer beware!

Technician was nice and understanding but was unable to provide any service help during the diagnostic call. A puncture in the condenser coil was unable to be repaired. Told me I needed to replace the entire unit. Mentioned that it would be unlikely that anyone would be willing to do it or get me taken care of today. I called Hamilton and had a tech in an hour. They were happy and willing to do the repair for a fraction of the cost for a replacement. Really glad I didn't take the first diagnosis.

I called to have my system charged. The person who did the work didn't follow proper charging procedures by using a scale to determine how much was removed and then how much to add. He ended up overcharging my system that caused the compressor to fail within two weeks. When I called back to have my system rechecked, a different guy arrived and then tried charging my system on the high side, which should never be done from both a safety standpoint and to not cause equipment damage. This company I feel deliberately damaged my system because I wouldn't buy what they were selling. Which was a monthly fee service warranty. That I find out now is illegal to do.

One hour is just a deceptive name. Sales people are deceptive - ruthlessly deceptive. Had a ac to be replaced. The second floor was working fine. Convinced me to replace that too, at twice the cost of what I could have done that for. (Which I learned later- my fault.) Now that replaced ac breaks down almost every month. - Only been a few months. If there is any way I could get them to haul their junk out of my house and refund me, I will happily do it. STAY CLEAR OF THIS COMPANY, if you want to keep your peace of mind.

So awful. Waste of my time. Had to call second electrician due to lack of product knowledge or price gouging. So sad. Second company fixed issue same day, resolved an issue 1 hour ac stated was fine but actually caused the problem. Had to pay an extra 90 for their service call ripping people off. Don't pay them outrageous quotes. Literally shame on them. Just don't call. I would give zero stars. Fyi new home/ac.

Absolutely DO NOT use this company! I spent over $18,000 on a new AC unit from them and it's broken less than 3 years later. Called for service and was told someone would be out today. Nobody showed up. They lied saying they attempted to call/text. They absolutely didn't. Now they're telling me sometime tomorrow. So much for "Always on Time...". Now I have to run over and buy window units so my family doesn't cook tonight in the 90 degree heat. I will be requesting reimbursement from them for the window units. Terrible company.

They have missed 4 (FOUR!) appointments in the year since I have had my system installed. Twice in the last month. They don't show up, they don't call to tell me, then when I call to follow up they tell me they called and I agreed to cancel (last month) or they called and I didn't answer (today). Neither time did they have the right phone number. I have ONE phone number. I told them last time there are no other phone numbers and to delete any other numbers off my account, and they said they did. Apparently they didn't. I don't have much faith in a company to maintain my HVAC, let alone honor the warranty, when they can't even get the phone number right. I'd drop them in a second if I didn't have to keep them to maintain my warranty. But I will do my best to spread the word to all my friends and colleagues to take their business elsewhere.

Excellent service, professional and fast, with a great attitude. Michael is a great asset to your company, I appreciate it so much. Thank you for a fast and courteous repair on budget. Quality and price exceeded expectations.

They installed a furnace in the fall. In mid winter my wife was getting sore throats and I was getting nose bleeds so I thought maybe the humidifier was not working. I checked it out and it wasn't, so I thought the solenoid was probably bad since they surely had checked that the humidifier was working again after they installed the furnace. I replaced the solenoid, but that didn't fix it so I called them and they sent a person. He said that the humidifier was hooked up properly and said I should replace the humidifier for $600. That didn't sound right to me so I declined.

Chris went over everything with me after performing my service. He was very thorough in his explanation. I would ask for him again. Great professional and customer friendly. I like this company and will continue to use them.

They said I needed the ducts throughout my house cleaned, while another company said I absolutely did not need that and would not need that for another 2-3 years. When the technicians arrived I showed them the pictures and they agreed the ducts did not need cleaning. I really just wanted my dryer vent cleaned out. They agreed to the "side job" and cleaned the vent behind my dryer for $500. I didn't know that I could have paid any other company just a little more and gotten a real dryer vent cleaning (where they go up in the attic, and prove their work with pictures). I was totally ripped off. The work I paid $500 for could have been done in 20 minutes by anyone in my family, just using a broom handle and some long kitchen tongs.

One Hour did not register the HVAC parts which would have had a 10 year warranty. Now it’s only 5 years so we are out $1200 due to their neglect. Although installation was good we view this as part of the total package that they should have completed.

My name is Rosemary Callahan Peacock. Today we had our whole heating and air conditioning replaced. We had Ray, Nate, and Chris come to my house. They were polite, friendly and hard workers. They left my house the way they found it which was incredible! They were so professional and completed the work in no time. I was just so happy with everything they did. They were great guys that I would highly recommend. Thank you so much for your service. ♥️♥️♥️

I don’t even want to give One Hour a one star rating at this point. Dealing with the office located in Virginia Beach, Virginia. DO NOT USE THIS BUSINESS!! They installed a new system in our home in 2019. The furnace caught fire this week. Inside temperature was 66 degrees. I turned on the heat and bumped up the temp to 70. Less than 40 minutes later, I smelled an electrical burning smell and after checking outlets in the home for an appliance burning, I realized it was possibly the heating system and shut it down immediately. Called our heat maintenance company and they determined the heat furnace was burnt up! After One Hour installed the system, we did not review our yearly contract and found another well known local business to take care of the equipment. Learned the equipment installed by One Hour was still under warranty so called them since they installed the system.