One Hour Heating & Air Conditioning Reviews

We immediately called One Hour to come out and fix it. They came out the next day, Monday, June 24th, and their technician, Michael, said that the insulation around the copper line was old and disintegrating, and had not been replaced when we got the new unit. He fixed the part that was dripping, but by that point, much of the insulation we had blown into the attic in December of 2023 in that area was decimated and there were several cracks in the ceiling due to the water damage from the leaking line. Michael confirmed that the insulation on the line should have been replaced with the installation of the new unit. When we inquired about their process to fix the ceiling, Michael shared that his supervisor told him to tell us to claim it on our homeowner’s insurance.

Not satisfied with this answer, we reached out multiple times to speak with a manager. After waiting Monday evening, and all-day Tuesday, we were finally able to reach a manager on Wednesday, June 26th who was available to come out on Friday, June 28th. The manager, Carl, showed up at our house an hour past the scheduled appointment time. We explained to him the situation and what Michael found, and we told him we just wanted One Hour to make our ceiling right since the problem was due to incomplete installation. We also explained that we subscribe to the company’s service plan and at least two, if not three, additional technicians have been in our attic, on schedule, to inspect and service our unit and its parts, and no one has ever brought this to our attention, leading us to believe that we have been receiving incomplete inspections.

The manager looked at the damage to the ceiling as well as the copper line that was dripping and made notes. The manager argued that replacing the line insulation is not part of the installation of a new AC unit, but as consumers, my husband and I aren’t sure why that is the case. Additionally, we can’t figure out why no one ever brought to our attention that the insulation looks corroded and needs replacing even if it’s not part of the new install. We would have had One Hour replace it, no problem, but we didn’t know it wasn’t replaced at the time of the new unit install, and for the past almost two years, we have trusted that the technicians we have over to service the unit are checking everything and reporting back to us what needs attention. They certainly tell us when we need a new air filter.

We heard back from Carl, the manager, today and he said they will not be providing any compensation to repair the ceiling, which since his visit with us last Friday has gotten worse and looks like it is about to fall in. We trusted this company as AC experts and not only did they fail us when it came to a complete install, but they have also failed us in terms of making the incomplete install right. This is distressing as all we wanted was for them to take accountability for their mistake and compensate us for the damages. We didn’t want to leave a negative review, we didn’t want to cancel our service plan with them, we didn’t want to take them to court, but they are forcing our hand by not righting the situation.

We understand that mistakes happen and if One Hour had stepped up to the plate and taken care of us, we would recommend them; however, because they have denied accountability and refused to offer compensation to correct the damage, we regret doing business with them from the start and do not recommend their services.

Your website states "StraightForward Pricing® Guide. Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!" What should of happened is representative scheduling the installation appointment told what the additional charge would be over and above the Service charge of $89.00. They told me the technician will charge me what the cost is to install a thermostat above the $89.00 service charge. I didn't know that I would be charged $141.00. Not Pleased.

MaryLou

If you called for service they would give you appointments anywhere from 6 weeks to 3 months out. The one technician told me they were buying up other companies and didn't have the manpower to handle the workload. In September of last year my compressor went and when I called them it took 1 week for the technician to come to my house and diagnose the issue and another week for them to come out and install the new compressor. The weather was in the 80's and my house temperature was in the 80's! Then in January this year we had temperatures in the single digits and my furnace went. When I called they said they could be there in 10 days!! I called another company and they were at my house in 3 hours. I dropped the Comfort Club after that!

The same company that fixed my furnace came out in the beginning of May because One Hour couldn't come out until June 25 for an air conditioner tune up. The reputable company found that the compressor that was installed in October of 2023 was bad. So I made the best decision of my life and had the reputable company take out the piece of crap furnace and air conditioner and install a brand new one. When I called One Hour Heating and Air Conditioning to voice my complaints I talked to Ali for a little over 5 minutes and wanted to speak to her supervisor. I was put on hold for over 25 minutes of dead silence and hung up in frustration. I called right back and Alyssa connected me to her supervisor Mikayla in minutes. Mikayla basically called me a liar and said I wasn't on hold that long!! I was a customer and to be treated like that really made me mad. Again, this company is horrible to deal with-unqualified employees and unreliable products!!

On August 30th, We had a drip leak coming from the Smoke Detector in the smaller bedroom. I went up in the attic to discover the bottom of the upstairs A/C unit had 3 inches of water in the pan. We called One hour and at this point they make an appointment for the next day. This is where I found out that our Comfort Care was no longer active and that we had missed 2 years of service.

On Aug 31st midafternoon, ** arrives and access the damage. At this point the ceiling is damp. He states that the Upper pan of A/C unit is not draining due to a clog. He shows me and it light brown rusty sludge. He also states that the return from the A/C to the hall has some water in and recommends being repaired with a patch. He suggested this was our fault for not having the unit services. I told him I need to talk with his manager, and he replied “What for?" I asked him to step out of my house while I call the manager at one hour. After discussion with the Manager at one Hour, we decided to go ahead with the clearing of the drain and patch. We also signed back up for the Comfort Care.

While ** was repairing the Return from the Furnace, 4-5 gallons of water dumped from the attic through ceiling dry wall to bedroom below. I told him through the ceiling what had happened and did not immediately respond. Then I go to where he is in attic, and then he came down and saw the damage. Part of the dry wall was hanging down. I pulled it down to prevent more damage to the bed. Apparently, he put in his notes that this hole was there prior to him coming over. Hence the integrity problem here. This was all done at approximately 1100pm.

I notified One Hour Monday and they said they would send a representative to the house (**). **looked at the hole and saw the return patch that was made. **told me that he was the guy that the company use to do Dry Wall repairs and likely could complete the next day. He then proceeded to the attic and stated that the patch performed prior was not correct and also place a PVC valve on the valve of the drain line to help get more air in it.

Everything seemed like we were going to get the situation fixed at the lowest level until someone from one hour called. After that ** demeanor changed. He then started taking questions personally. We were suppose to receive a phone call from **. Never Happened. I cancelled my appointment and called and let one hour know that we will pursue this repair and service another way. Also to cancel our Service Plan. They immediately responded with I sign a contract. The One Hour Guarantees is not what I experienced.

Original Review: July 7, 2023

Very disappointed and now I am livid. Yesterday, technician Daryl came to do an annual tune-up of my A/C that One Hour installed new 3 years ago. This technician was by my A/C for a short time and then went to my front yard water tap for what reason I do not know. He ended up knocking on my door with part in hand and said I need a new capacitor. He said feel it, it is hot but no it was warm because we are in 3-digit temps. The part still looked brand new and I ended up taking the existing part back from him. He probably did something to the part with my water to have a different reading.

This morning, I could not put the hose back on to water my tree which is dying, I am livid. He was not at my A/C unit very long. I know the last 2 technicians did a real tune-up for the length of time they spent and they never used my water in front. Daryl said my unit will stop working if I do not replace the capacitor and had no choice due to the 3-digit temps. With a $59.00 coupon I presented he still charged me $173.00. The part on Amazon is $27.10. In addition, he just looked up at my ceiling and said yes it looks like the filters are in properly where previously, the other technicians opened the grill to check. I was pleased with this company until now. The company was affiliated with Ben Franklin Plumbing in which I was also taken advantage of by one of their technicians. Not all technicians are bad people but there are some rotten apples in every basket.

I knew from another review that they would not allow me to cancel the charges, although I did ask when they called to schedule the maintenance. I told them I don't need the maintenance, I have a new unit and she said she would refer me to the business office and they would call me, but they never did and the charges are still on my credit card. The repair man wasn't a good repairman, but he was a good (pushy) sales person. I think they make most of their money from the maintenance agreements. I would recommend that you get to know a local repair person and form a relationship for the future so you don't get stuck with companies like this in an emergency.

We got a different story from every person (6 in total) we talked to in this unhappy process, and there is no way of knowing if any one of them was telling us the truth. They all tell you the bare minimum of what sounds like an answer - but the next person tells you something totally different. Live and learn: Learning can be very expensive! Get a few quotes from reputable local contractors - do not deal with these people at all.

MONDAY: The technician arrived at 2PM. At this time, the temperature inside my home was 75, and the outdoor temp was at its high of 92 (comfortable, but not hitting my sweet spot of 72). By 2:30PM, the technician completed the diagnostic, told me that my unit was low on freon, and quoted $503 to add 3 lbs. He told me that I should be good to go in a few hours but advised that there MIGHT be a leak and it’s possible the freon would continue to leak. He told me if there was a leak, the freon would only last me a few months, and I might back in the same position come Sept/Oct.

Because the temperature in my home was 76 during the hottest part of the day, I decided to go ahead and have the technician add freon for $503. Based on his assessment, the worst outcome would be that my HVAC would be functioning as before come early Fall when outdoor temperatures are cooler. I figured adding freon would get me through the hottest months of the year and into Fall. Because my AC cooled fine at night when the outside temps were cooler, I was OK with this outcome. It would give me time to shop for a company to replace my system.

3-8PM: While the outdoor temps were dropping, the temps inside my home were rising. By 8PM, my thermostat was reading 84-85. MY HOME HAD NEVER EVER BEEN THAT HOT BEFORE – even during the hottest days the week before when Bham was under a heat advisory. THE TEMPERATURE INSIDE MY HOME HAD INCREASED 10 DEGREES AFTER PAYING $503 TO FIX THE PROBLEM. I called customer service that night and explained what was going on. They told me they would send a tech the next day (Tuesday) but couldn’t give me a time window so I had to use PTO again to wait on the tech. Monday night was extremely rough, with inside temps reaching 86 while outdoor temps ranged from 70-76. At one point, it was 15 degrees hotter inside than outside.

TUESDAY. The tech arrived at 11:20AM (same tech as before). At ~12PM, he informed me that the compressor wasn’t running because the capacitor was bad. I asked why he added freon the day before if the problem was a bad capacitor. He told me that the compressor was running fine and the capacitor wasn’t broken the day before. He said it must have “COINCIDENTALLY” failed in 1-2 hrs after he left (I kid you not, he said this was a COINCIDENCE, & he sees it all the time). He changed the capacitor and told me the freon levels were perfect and where they should be. I was annoyed, but hopeful my AC would be fixed. After ~3hrs, the temp inside had dropped to 80-81…which is still 6 degrees HOTTER than before the tech ever came out.

I called customer service again at ~4:45. They told me they could send a new tech the following day, but because they were so busy, they couldn’t give me a time, meaning I’d have to take PTO for a 3rd day to wait for a tech. They also told me it’d be another $89 for them to visit if they discovered a “new issue” with my HVAC. She said if there weren’t any “new issues,” then I wouldn’t be charged the $89. Seeing how my capacitor “COINCIDENTALLY” broke in the 1-2 hr after the tech left, I was obviously not OK with paying another $89. As he said, they see these COINCIDENCES ALL THE TIME, so I have no doubt there’d be another coincidence. After talking to her manager, they agreed to waive the $89 fee. Because I can’t take off from work again tomorrow, I’ll have to wait until Friday for a new tech to come out. As of 9PM on Tuesday, it's 81 degrees (hotter than it was before they ever visited). We’ll see what Friday brings.

I called the next company and the tech came and opened the blower cover and connected a meter and began testing. Five minutes later he said that the control board is bad. I asked him about the blower motor and he said that it was fine...just the control board needed replacing. He replaced the control board and was pulling out of our driveway 37 minutes after arriving and the TOTAL COST was $620-That included the $85 diagnostic charge! Well, you can guess who we will be bad-mouthing and who we will be praising in the future. Not to mention, they now have a lifelong customer. It MAY have been a fluke but I would suggest AVOIDING One Hour Heat & Air and just pick another company. Their tech, although a very nice guy, OBVIOUSLY had No Clue what he was doing. Heck, even on YouTube they teach you how to TEST with a meter. The One Hour guy just LOOKED at it!!

One Hour makes loads of prime time commercials, but they never did one thing to fix their broken down system. I have now spent close to $8,000 dollars on a system One Hour refused to fix. The amount of unsatisfied customers on Google, Yelp and other social media sites is overwhelming! No one should ever contact One Hour Heat and A/C because I don't want anyone to suffer the financial and emotional loss that our family did. I have done business for over 55 years with businesses in the Hampton Roads area. Many of them are fine outstanding businesses. But One Hour is by far the worst!

Updated on 06/30/2022: Spent over $7,000.00 for brand new system. Year and a half later they have not fixed unit. Worst experience in over 50 years in Hampton Roads area. Customer service, workers, salesmen and management absolutely no help.

Original Review: One Hour came to my house in Nov. and charged lots of money for a central heat and cooling system. The guys worked in a thunderstorm putting the system in. The unit never got the house warm, and One hour never helped us, so we bought 2 electric space heaters and wore sweatshirts and blankets. May came and 90 degree temperatures outside. We sit in 80 degree plus heat every night! Company finally sent out a worker who said to change the air filter and we did. No improvement. The company took 2 days, not one hour to send someone out. Receptionist says since Norfolk inspector OK'd install so they will do nothing about it. As bad as the unit performs, our gas and electric bill is 30% higher than our 22 plus old unit was. No further response from the company. Never heard from the salesman. They continue to ignore us while we sweat it out!

Original Review: March 5, 2021

This is how this company works. They will provide an outstanding first service to you in order to create a good impression. Once you subscribe to their maintenance program, they will do everything possible to have a visit at your place as soon as possible. In my case, Austin came to point out the worn out parts in my system (no actual maintenance nor cleaning was provided). Then the worst happened, “coincidentally” my outdoor unit was declared as failed and compressor stopped working during his maintenance test (it was working perfectly that morning and no issues even during the deep freeze we had), followed by all the options to install a complete new system from 9K to 17K.

This sounded very suspicious and I called my cousin, who is engineer. He was able to fix my compressor in 2 minutes, HE NOTICED THAT WIRING WAS COMPROMISED TO CAUSE IT TO GROUND AND BURN. I can’t describe the frustration and anger I feel towards the unethical and unprofessional behavior of One Hour Air Conditioning and Heating. They should be ashamed to embroider the American flag on their uniform. Sharing this so that no other customer falls on this type of despicable techniques.

The install went well until the installers wanted to change the air handler location from the attic back to a tiny closet where the old 2.5 ton air handler was. This was measured several times before the contract was signed and it was determined to be too small for the 3 ton unit. The installers said they could now somehow squeeze it in but I said no. Everything went downhill from there. I had to put up with their nasty attitudes until they were finished. The final inspection was dismal as the master bedroom was 4 degrees warmer than the rest of the house. The other two bedrooms sounded like an arctic blast coming out of the ducts. Several visits later the duct design was changed to a 10” direct feed but that only helped by 2 degrees. The last tech said there was some restriction in the master bedroom duct work and that he couldn’t get to the roof area over the bedroom as he was too big.

The installation manager Eric finally told me that if I don’t stop complaining his installers might come to my home and physically assault me. Wow, really bad way of dealing with failure. I tried to go up the ladder but that was proving difficult and I kept getting Eric instead. The owner seemed to be well insulated from his customers. I believe an indication of a badly run company. This top tier service plan I purchased included six month interval visits. Very young techs were sent out and they seemed more interested in selling me upgrades than actually doing any preventative maintenance work. Most had sour looks when they discovered I had originally bought every upgrade possible. None of the techs ever cleaned the condenser and evaporator. When I asked why not I was always told they were not dirty. One tech even came out and asked if everything was working ok then turned around and left.

Several months after the install but still under the original “bumper to bumper” warranty period the system stopped cooling. It had developed a R410 leak somewhere. Out of the next three visits none of the techs looked at the evaporator. They just looked over the condenser, scratched their heads and made excuses to not go into the attic where the air handler was. Every visit the R410 was charged up along with some dye and off they went. After some time I was contacted by someone from Scott’s One Hour saying I needed to sign a different lesser warranty contract as they no longer offered the original contract I signed. I said no. I want to keep my original contract. Their response to this was to just stop coming out for maintenance without informing me. I was working 60+ hours a week and let time slip by with no visit from Scott’s. I never had to call for routine maintenance before so why now?

Later on even this 3 ton unit could not keep my small house cool again. I called the 888 number and they sent a young tech out. He injected even more dye without inspecting the evaporator. This visit was when I realized they voided my warranty by not coming out. The tech asked why I stopped the original top tier maintenance and I replied that I didn’t. Scott’s just stopped coming out or contacting me. I can only assume that maybe they wanted to shed the better warranty I signed up and paid for. Taught me a lesson! I guess the leak of refrigerant during the original warranty has legal EPA ramifications if not addressed so they did respond to this service for a service fee.

Next visit was another young tech who at first tried to convince me my 7 day old air filter was dirty. Once I got him back on track he found the leak in the evaporator and left. The third visit was another young tech who seemed a bit more mature than the first two. He replaced the evaporator which took him about eight hours. I tried to provide some cool air via a portable AC unit but the attic still was in the 90’s but at least not the usual 120 degrees. He also swapped out the orifice valve with an un-insulated external TXV valve. Of course this leaks condensation so I had to fabricate a separate drip pan piggy backed on the main drip pan below the air handler case to keep my ceiling dry. I guess the condensation just evaporates away and causes no harm to my attic?

He also forgot to bring nitrogen for the welding and did not follow the manufacture’s recommended procedure of evacuating the entire system, run a vacuum and charge by weight. After the evaporator replacement the system has been working well other than a very slight surge sound from the compressor. After this repair and on just one day with a house full of people going in and out the house and it being a 100 degree day the system couldn’t keep the house cooler than 78. I made sure every home owner there knew it was a Scott’s One Hour Air system install.

Recently I noticed black soot above the surge protection device on the AC quick disconnect. After research I discovered it was a Scott’s One Hour installed non-UL certified SyCom unit that blew apart. I’m glad it wasn’t a wooden wall as it might have started a fire. I informed my wife that I needed to replace it and she asked why Scott’s wasn’t replacing it under the expensive plan I purchased. I had to tell her that we were scammed out of the original warranty. That got me to contact Scott’s One Hour. I asked them to provide in writing the reason for not coming out under my original service plan. After several days and a follow up email I was contacted via phone by Scott **. Neither he nor anyone else would answer my question. I then asked about the hero’s plan for veterans the first tech signed me up for. His answer was that they did not have to call me to arrange for service but rather I had to call them.

He also indicated my system needed a yearly service from them to maintain any warranty and it had not been serviced by them in over two years. Scott did offer to sign me up for a $25 a month service plan that included duct cleaning for my new green flex ducts. After thinking about the Scott’s One Hour Air young kid technicians practicing on my expensive new ducts I declined that offer and requested the hero’s plan yearly service for military veterans such as myself. I have not received any phone call or Email since I made that request and by now I realize I never will. I can only assume that their hero’s plan for military veterans is just an advertisement gimmick.

During the many hot months here in Florida we have to run a 20” floor fan from the cooler part of the house directed to the master bedroom to keep it comfortable. Very sad situation for a 3 ton AC unit in a small home to have to freeze out the rest of the house so the bedroom is comfortable. I’ll install a ceiling access in the bedroom one day during a cooler month so I can find and replace that large tie wrap or whatever else is restricting the airflow. Maybe run a larger duct also. I was looking forward to a long lasting relationship with Scott’s One Hour Air but I can only assume by now they only care about you during the sale of a new system. For the reasons above I could never recommend Scott’s One Hour Air to my friends, neighbors or anyone else.

He was too pushy, to spare me and pregnant wife from hot weather, I asked him to replace my condenser as soon as possible. Next day he came and started replacing my unit at 8:00 am in the morning without ringing any doorbell. After he finished and turned on the AC he said something is bad and said my evaporator coil is also bad and asked me to replace it with a different company coil for another $2800.

I said him that I am not comfortable and I need second opinion. Then he pushed me to pay money, I paid him the balance for condenser just to get rid of him. I called a different company and asked for the quote. They gave me $1800 quote for replacing the coil. I went with them and got my coil replaced and after turning on the unit they found out the replaced condenser unit fan motor was not working, which should be under warranty.

When I called One Hour Heating again and this is the saddest part, Office person on phone said she is told to not to take our call and they will not service us. I need to call another company and hangup my call. I asked my wife to call from her phone as well and they said same to her. They never honored any of their written warranties. Installed bad unit and refused as the warranties and services they boast about on their website. I wish I never have called them.

Original Review: June 5, 2020

Literally have had this unit for a couple of months now. Was working fine... Well 2 days ago it stopped. We had to call. Tech showed up on time even “fixed” the issue. Claimed a wire came lose and made contact with another wire and tripped the system. Now here we are today not even two days later it’s 85 degrees in my house and once again the unit is not working. It’s a brand new unit we had to take out an $8500 loan for to have that and the air handler replaced and already having issues w/ new equipment!?!? Had chicks in an incubator and others pipped and we’ve lost 9 so far and counting because the incubators can’t regulate correctly w/ the 76% humidity in our house now and 85 degree temps. This is my livelihood. That’s my profit down the drain for this month. That’s over $100 lost in dead chicks.

And they tell me they can’t make it out until tomorrow 2pm-5pm. I called them around 1pm today! I still have 15 other chicks in eggs that have pipped. Likely those will die too! So 24 chicks total over $250 in lost profit plus my old ** dog is panting her ** off and I have 35 duck eggs and 4 turkey eggs set to hatch out in 5 days. Likely they’re already compromised now. That is a $500 loss on top of so far my $100 loss. Add on the other 15 and total amount of chicks lost profit $750 for the month. Two days after being fixed equipments brand new and only a couple months since we got it replaced and this is happening. Either the equipment is crap or the work down is temp fixes. Could be more than that too. We all know how companies can be....

Before I submit let me check temp again. Lovely 86 degrees now and 76% humidity. Are you kidding me. Better hope and pray my dog doesn’t end up dead w/ a heat stroke. Fans aren’t helping either! Do you even care about people or just the payday? See we have the insurance covered everything so far but I’m willing to bet it’ll be something random and outside of that insurance at some point given they’re going to get tired of not getting paid. Good thing I’ve got lawyers that deal w/ both civil and criminal sides of the law. Let’s see how they handle it from here! I’m about to get one or both involved.

While he was in his truck I thought I would make sure the a.c. worked and it did not. None of it would come on. I asked the tech why it was off and he said cause he put the old fuse back in until we dealt with the bill. 266.00 for a 3amp fuse and FOUR hours and half of that time was on the phone. I could go on for a lot longer, but I won’t. Just the unit broke two nights later. They sent the same tech with a trainee and FOUR more hours and they could not find anything wrong. A lot of it might be this or it might be that. Please DO NOT EVER USE ONE HOUR COMFORT.

Next night a different guy came out to put in new motor. After inspection of the unit this guy tells me that the way it is working it is indicative of the heat exchanger being cracked. He then went to his van and called his office/supervisor. After that conversation he came back to me and said no there is no crack and the new inducer motor he installed is putting out at 88 but that is normal. Asked, "Then why did other tech say it was not and first motor was bad?" He said again it is normal to be at 88. Wrote on his invoice to me after I had to ask him to document what he had done. He was not going to he was going to leave but I asked for him to write down everything he just inspected and work he did. He wrote that he replaced inducer and that there was nothing else wrong with the unit and that the furnace was old and does not know how much longer it will last - to cover his **. The unit is 9 years old. It is not old.

The sellers found a company with no integrity to come out and rubber stamp that everything was ok with the furnace. Have since had 3 different companies come out and each one has said the heat exchanger is cracked. All 3 have said it is not safe to run the unit the way it is now and it would be wise to replace furnace because it is showing other signs of wear and tear and just replacing the heat exchanger would just mask it for a while. Purchased warranty for property and they have denied claim because all 3 companies have said this was a pre existing issue and should have been found by one hour and taken care of by the seller but they just rubber stamped the issue for the seller and took their money the seller offered.

This company has no scruples. No integrity. Not a company I will ever do business with and I hope nobody else will call this company either. They obviously do not know their jobs and are just in it to take your money and create more issues so you have to continue to call them to fix more issues they could have prevented but because of their lack of knowledge and integrity they created these issues for you the customer.

With the condo, every time there was a little debris in my air conditioning while I had guests renting during the season, the system would totally shut off until they came out and flushed the system. Needless to say it cost me a fortune. Now let's talk about the townhouse. The first time they came out they told me that I needed a new system. They installed a new HVAC system there that cost me $7500.00. The installation itself had issues. They had to come back out to remove the gook that looked like cement from the air filter area so we would be able to get to the air filter to change. I wasn't happy about that. This was in June, 2019.

Now they came back out in December, 2019 just for the 1 year maintenance that is under warranty. They now tell me that there are spores in the ductwork and it will cost $810.00 if I want to resolve the issue. Well, I really had not choice but to say yes on the spot, and wasn't able to have a second opinion since it was made known to the customer right then and there. I asked him why he was checking the ductwork when he was there to just change the filter and any potential maintenance on the new system. He told me it was part of the maintenance. I then asked him if it is part of the maintenance, why wasn't it made known to me the first time they were out doing maintenance when they had made it known to me that I needed a new system. Didn't have a good reason for that, but said it would have a lifetime warranty.

What is happening is every time they come out they want to find another issue so they can nickel and dime me. Well, they will only get me twice, because I told them not to go out and do any maintenance on either system. While it is under warranty and contract, if there is an issue, I will call them. In the meantime, I have found another HVAC contractor that was recommended to me and have called them to initiate a service contract starting next March, 2020, and will NEVER HIRE One Hour Heating & Air Conditioning again. They took advantage of me, but WILL NEVER AGAIN!