One Hour Heating & Air Conditioning Reviews

Do not use these people. It was a scam. The inexperienced tech was here over 3 hours and charged me $150. Nothing was fixed. I was told I needed a whole new unit. I got a second opinion and it was fixed in 30 minutes for $200. One Hour's quote was for thousands of dollars in 3 days! Be warned.

Deshon was our technician today (we have had many technicians over the years) and he was fantastic! Very punctual and did his job in a professional manner. We would love to see him again in 6 months!

This is probably one of the worst experience ever. Josh and Pablo put in my air condition and furnace in. This is the coldest day of the year -16. They left at 2:30 at 5 o’clock. Everything stopped and it’s 60° ‼️ they advised me it would be a $99 charge then they text me and said they won’t be able to make it till tomorrow morning ‼️‼️‼️ Overnight temperatures are -10 UNBELIEVABLE. MY BILL IS 18,977 AND WHAT DID I PAY FOR!!!! I’m now SITTING IN MY HOUSE FREEZING AND WAITING FOR THEM TO COME. I DEMAND SOME REFUND FOR THIS!!

We are very satisfied with the service given to us by Julio **. He was very professional and explained what it would take to fix our problem, as well as describing the options Thanks for taking the time.

My Google review for James. If you need excellent emergency heating service, One Hour Service is the place to call. They are fast, efficient, and truly professional. My technician, James ** was incredible and very respectful. He walked me through the entire process, explained his recommendations clearly, and his product knowledge was A1. For your HVAC James gives a peace of mind for your home. One Hour Service offers a Family Plan for tune ups and yearly checks for my unit to supports the air quality in my home. I would absolutely recommend One Hour Service to my family, friends, and neighbors—simply the best.

Charles ** came to perform a yearly service on my unit November 11th. His exceptional explanations enable me to understand information about the unit’s function. He offered suggestions to reduce the fine dust found and that I witnessed within the unit. I might consider adding this suggestion in the future. His professional skill and respectful personality increased my confidence as a consumer. Happy to publicly compliment this Charles and One Hour Heating and Air Conditioning. Thank you.

I worked at this company for 1 1/2 yrs. This company is abysmal. This company cosplays as a professional company. It is a house of cards meant to look professional. Prices are astronomical and the work quality and skill level is the poorest I’ve seen in my 15 yr career in the field. This company has one priority to separate customers from their money any way they can. They are highly unethical, manipulative and even scam customers.

11/11/2025... After Breakfast... Drained my sink and ran the garbage disposal causing it to overflow the area under the sink. I had some morning appointments and needed some help fast. Called One Hour and they rearranged their schedule and sent Daniel and Shawn out to take care of my issue. Before I knew it, they had me up and running in time to make it to my appointments without a problem or need to reschedule. Great Response and professional service that can't be beat! Special Thanks to Daniel and Shawn!

I recently had a routine check on my heating system by Parvez, from One Hour Heating and Air Conditioning, and I can't rave enough about the experience! From the moment he walked in, he introduced himself and provided a brief overview of his company, immediately setting a positive tone. Parvez thorough inspection of the heating system was impressive—he even drew a diagram to explain how everything works! It was clear he took pride in his job. He patiently answered every question I had, ensuring I felt completely at ease throughout the process.

I have been trying since July to get Brian to straighten out my Watercress Financing account. I was overcharged $500. I spoke to Watercress and all that needs to be done is to send the co. the correct amount. I can’t get Brian on the phone. He claims he doesn’t get my messages which I do not believe. The incompetence is astounding. I have been with One Hour about 10 years and they continue to decline in the service they provide. A true disappointment.

Originally from Omaha, NE. Used One Hour HVAC there and they were a tremendous, professionally ran company. I cannot say the same for the Myrtle Beach franchise. They are far more interested in draining your billfold than providing honest, professional services. Buyer beware!

Technician was nice and understanding but was unable to provide any service help during the diagnostic call. A puncture in the condenser coil was unable to be repaired. Told me I needed to replace the entire unit. Mentioned that it would be unlikely that anyone would be willing to do it or get me taken care of today. I called Hamilton and had a tech in an hour. They were happy and willing to do the repair for a fraction of the cost for a replacement. Really glad I didn't take the first diagnosis.

I called to have my system charged. The person who did the work didn't follow proper charging procedures by using a scale to determine how much was removed and then how much to add. He ended up overcharging my system that caused the compressor to fail within two weeks. When I called back to have my system rechecked, a different guy arrived and then tried charging my system on the high side, which should never be done from both a safety standpoint and to not cause equipment damage. This company I feel deliberately damaged my system because I wouldn't buy what they were selling. Which was a monthly fee service warranty. That I find out now is illegal to do.

One hour is just a deceptive name. Sales people are deceptive - ruthlessly deceptive. Had a ac to be replaced. The second floor was working fine. Convinced me to replace that too, at twice the cost of what I could have done that for. (Which I learned later- my fault.) Now that replaced ac breaks down almost every month. - Only been a few months. If there is any way I could get them to haul their junk out of my house and refund me, I will happily do it. STAY CLEAR OF THIS COMPANY, if you want to keep your peace of mind.

So awful. Waste of my time. Had to call second electrician due to lack of product knowledge or price gouging. So sad. Second company fixed issue same day, resolved an issue 1 hour ac stated was fine but actually caused the problem. Had to pay an extra 90 for their service call ripping people off. Don't pay them outrageous quotes. Literally shame on them. Just don't call. I would give zero stars. Fyi new home/ac.

Absolutely DO NOT use this company! I spent over $18,000 on a new AC unit from them and it's broken less than 3 years later. Called for service and was told someone would be out today. Nobody showed up. They lied saying they attempted to call/text. They absolutely didn't. Now they're telling me sometime tomorrow. So much for "Always on Time...". Now I have to run over and buy window units so my family doesn't cook tonight in the 90 degree heat. I will be requesting reimbursement from them for the window units. Terrible company.

They have missed 4 (FOUR!) appointments in the year since I have had my system installed. Twice in the last month. They don't show up, they don't call to tell me, then when I call to follow up they tell me they called and I agreed to cancel (last month) or they called and I didn't answer (today). Neither time did they have the right phone number. I have ONE phone number. I told them last time there are no other phone numbers and to delete any other numbers off my account, and they said they did. Apparently they didn't. I don't have much faith in a company to maintain my HVAC, let alone honor the warranty, when they can't even get the phone number right. I'd drop them in a second if I didn't have to keep them to maintain my warranty. But I will do my best to spread the word to all my friends and colleagues to take their business elsewhere.

Excellent service, professional and fast, with a great attitude. Michael is a great asset to your company, I appreciate it so much. Thank you for a fast and courteous repair on budget. Quality and price exceeded expectations.

They installed a furnace in the fall. In mid winter my wife was getting sore throats and I was getting nose bleeds so I thought maybe the humidifier was not working. I checked it out and it wasn't, so I thought the solenoid was probably bad since they surely had checked that the humidifier was working again after they installed the furnace. I replaced the solenoid, but that didn't fix it so I called them and they sent a person. He said that the humidifier was hooked up properly and said I should replace the humidifier for $600. That didn't sound right to me so I declined.

Chris went over everything with me after performing my service. He was very thorough in his explanation. I would ask for him again. Great professional and customer friendly. I like this company and will continue to use them.

They said I needed the ducts throughout my house cleaned, while another company said I absolutely did not need that and would not need that for another 2-3 years. When the technicians arrived I showed them the pictures and they agreed the ducts did not need cleaning. I really just wanted my dryer vent cleaned out. They agreed to the "side job" and cleaned the vent behind my dryer for $500. I didn't know that I could have paid any other company just a little more and gotten a real dryer vent cleaning (where they go up in the attic, and prove their work with pictures). I was totally ripped off. The work I paid $500 for could have been done in 20 minutes by anyone in my family, just using a broom handle and some long kitchen tongs.

One Hour did not register the HVAC parts which would have had a 10 year warranty. Now it’s only 5 years so we are out $1200 due to their neglect. Although installation was good we view this as part of the total package that they should have completed.

My name is Rosemary Callahan Peacock. Today we had our whole heating and air conditioning replaced. We had Ray, Nate, and Chris come to my house. They were polite, friendly and hard workers. They left my house the way they found it which was incredible! They were so professional and completed the work in no time. I was just so happy with everything they did. They were great guys that I would highly recommend. Thank you so much for your service. ♥️♥️♥️

I don’t even want to give One Hour a one star rating at this point. Dealing with the office located in Virginia Beach, Virginia. DO NOT USE THIS BUSINESS!! They installed a new system in our home in 2019. The furnace caught fire this week. Inside temperature was 66 degrees. I turned on the heat and bumped up the temp to 70. Less than 40 minutes later, I smelled an electrical burning smell and after checking outlets in the home for an appliance burning, I realized it was possibly the heating system and shut it down immediately. Called our heat maintenance company and they determined the heat furnace was burnt up! After One Hour installed the system, we did not review our yearly contract and found another well known local business to take care of the equipment. Learned the equipment installed by One Hour was still under warranty so called them since they installed the system.

My 1st experience was great, the guy was on time and courteous. He recommended I purchase a new thermostat so I did. Had it installed and the problem came back. When the heat came on and it was 89 on my upper level, I called and another guy came out, "fixed it" and left. A couple hours later it was back up to 89 when I set it at 75. He returned at 11 pm, said he'd done all he could and left. Still incredibly hot the next day I called another company Kron, they fixed it, simple fix that One Hour didn't see. I contacted One Hour to discuss that I'm not paying them for coming out 3x. I've called 5 times, left 5 messages and NO ONE, has called me back. I've cancelled all payments and would never recommend them to anyone. Terrible management.

One Hour does NOT return calls, no matter what promises are made. They charged $18,500 for an 18 to 19 Seer2 Goodman system. We have just realised they installed a 15 to 16 Seer 2 system instead. We attempted to contact them multiple times with no call back. We contacted Goodman directly to confirm the system is in fact a 15 to 16 Seer. I am beyond annoyed that I trusted this company to be honest and provide proper service and instead we have to take legal action.

I was told by the call center that I would receive a free replacement quote for my HVAC (they even have the coupon on their website.) However, after providing the quote, they asked for a $99 fee for the visit. When I refused to pay, the technician, Tom **, added the $99 charge to the replacement quote (see attached image) as an extra cost if I decide to proceed with the replacement. For the past few weeks, they have been sending me bills for the visit.

I scheduled 6 month preventive service for today 9/6/24 between 8-noon. Just called at 12:30 & was told service has been canceled because no one answered my phone to confirm that the tech was on his way. I have been up since 7:30 am in my living room with the phone next to me. No one called me, they lied to me. I have zero recourse & will have to call another company to do the service & I'll have to pay them. I belonged to the "service club" and had paid $20 a month to insure this service for today would be free. Suffice to say I do not recommend ever using this company!

Eight years ago I bought a completely new HVAC system and an addition TEN years of "Comfort Care Maintenance" and tune ups. Well, that is now a big waste since over a year ago they closed their Northern California locations. They just up and left and did not even tell the customers. They sold our info to another local company who WILL NOT HONOR our tune up contracts. They did a lot of short cuts on installation but after having their repairmen out twelve times, it was running well. Buyer beware!

I would not recommend them. They came and said I needed a new furnace and a new air conditioner. I got my air conditioner fixed for $450. Their prices are about double of what anybody else is and they don't repair it. They want to replace.