One Hour Heating & Air Conditioning Reviews

So awful. Waste of my time. Had to call second electrician due to lack of product knowledge or price gouging. So sad. Second company fixed issue same day, resolved an issue 1 hour ac stated was fine but actually caused the problem. Had to pay an extra 90 for their service call ripping people off. Don't pay them outrageous quotes. Literally shame on them. Just don't call. I would give zero stars. Fyi new home/ac.

Absolutely DO NOT use this company! I spent over $18,000 on a new AC unit from them and it's broken less than 3 years later. Called for service and was told someone would be out today. Nobody showed up. They lied saying they attempted to call/text. They absolutely didn't. Now they're telling me sometime tomorrow. So much for "Always on Time...". Now I have to run over and buy window units so my family doesn't cook tonight in the 90 degree heat. I will be requesting reimbursement from them for the window units. Terrible company.

They have missed 4 (FOUR!) appointments in the year since I have had my system installed. Twice in the last month. They don't show up, they don't call to tell me, then when I call to follow up they tell me they called and I agreed to cancel (last month) or they called and I didn't answer (today). Neither time did they have the right phone number. I have ONE phone number. I told them last time there are no other phone numbers and to delete any other numbers off my account, and they said they did. Apparently they didn't. I don't have much faith in a company to maintain my HVAC, let alone honor the warranty, when they can't even get the phone number right. I'd drop them in a second if I didn't have to keep them to maintain my warranty. But I will do my best to spread the word to all my friends and colleagues to take their business elsewhere.

They installed a furnace in the fall. In mid winter my wife was getting sore throats and I was getting nose bleeds so I thought maybe the humidifier was not working. I checked it out and it wasn't, so I thought the solenoid was probably bad since they surely had checked that the humidifier was working again after they installed the furnace. I replaced the solenoid, but that didn't fix it so I called them and they sent a person. He said that the humidifier was hooked up properly and said I should replace the humidifier for $600. That didn't sound right to me so I declined.

They said I needed the ducts throughout my house cleaned, while another company said I absolutely did not need that and would not need that for another 2-3 years. When the technicians arrived I showed them the pictures and they agreed the ducts did not need cleaning. I really just wanted my dryer vent cleaned out. They agreed to the "side job" and cleaned the vent behind my dryer for $500. I didn't know that I could have paid any other company just a little more and gotten a real dryer vent cleaning (where they go up in the attic, and prove their work with pictures). I was totally ripped off. The work I paid $500 for could have been done in 20 minutes by anyone in my family, just using a broom handle and some long kitchen tongs.

One Hour did not register the HVAC parts which would have had a 10 year warranty. Now it’s only 5 years so we are out $1200 due to their neglect. Although installation was good we view this as part of the total package that they should have completed.

I don’t even want to give One Hour a one star rating at this point. Dealing with the office located in Virginia Beach, Virginia. DO NOT USE THIS BUSINESS!! They installed a new system in our home in 2019. The furnace caught fire this week. Inside temperature was 66 degrees. I turned on the heat and bumped up the temp to 70. Less than 40 minutes later, I smelled an electrical burning smell and after checking outlets in the home for an appliance burning, I realized it was possibly the heating system and shut it down immediately. Called our heat maintenance company and they determined the heat furnace was burnt up! After One Hour installed the system, we did not review our yearly contract and found another well known local business to take care of the equipment. Learned the equipment installed by One Hour was still under warranty so called them since they installed the system.

My 1st experience was great, the guy was on time and courteous. He recommended I purchase a new thermostat so I did. Had it installed and the problem came back. When the heat came on and it was 89 on my upper level, I called and another guy came out, "fixed it" and left. A couple hours later it was back up to 89 when I set it at 75. He returned at 11 pm, said he'd done all he could and left. Still incredibly hot the next day I called another company Kron, they fixed it, simple fix that One Hour didn't see. I contacted One Hour to discuss that I'm not paying them for coming out 3x. I've called 5 times, left 5 messages and NO ONE, has called me back. I've cancelled all payments and would never recommend them to anyone. Terrible management.

One Hour does NOT return calls, no matter what promises are made. They charged $18,500 for an 18 to 19 Seer2 Goodman system. We have just realised they installed a 15 to 16 Seer 2 system instead. We attempted to contact them multiple times with no call back. We contacted Goodman directly to confirm the system is in fact a 15 to 16 Seer. I am beyond annoyed that I trusted this company to be honest and provide proper service and instead we have to take legal action.

I was told by the call center that I would receive a free replacement quote for my HVAC (they even have the coupon on their website.) However, after providing the quote, they asked for a $99 fee for the visit. When I refused to pay, the technician, Tom **, added the $99 charge to the replacement quote (see attached image) as an extra cost if I decide to proceed with the replacement. For the past few weeks, they have been sending me bills for the visit.

I scheduled 6 month preventive service for today 9/6/24 between 8-noon. Just called at 12:30 & was told service has been canceled because no one answered my phone to confirm that the tech was on his way. I have been up since 7:30 am in my living room with the phone next to me. No one called me, they lied to me. I have zero recourse & will have to call another company to do the service & I'll have to pay them. I belonged to the "service club" and had paid $20 a month to insure this service for today would be free. Suffice to say I do not recommend ever using this company!

Eight years ago I bought a completely new HVAC system and an addition TEN years of "Comfort Care Maintenance" and tune ups. Well, that is now a big waste since over a year ago they closed their Northern California locations. They just up and left and did not even tell the customers. They sold our info to another local company who WILL NOT HONOR our tune up contracts. They did a lot of short cuts on installation but after having their repairmen out twelve times, it was running well. Buyer beware!

I would not recommend them. They came and said I needed a new furnace and a new air conditioner. I got my air conditioner fixed for $450. Their prices are about double of what anybody else is and they don't repair it. They want to replace.

I am a woman over 65 and recently scheduled several vendors to provide quotes for replacing the furnace in my ranch home. The furnace was located in a complicated attic space, making it challenging to replace. As a result, I received a wide range of quotes. One Hour was the only vendor comfortable with the job, and they offered a very competitive price for a better system. Their team completed the entire replacement promptly. Additionally, someone from their office called a month later to confirm that my system was working well and that I am satisfied with their product and service. I highly recommend this vendor for their understanding of customer needs and excellent service.

Manuel ** was thorough, transparent, and very careful in his work for us. Not only did he fix the current AC problem, but took steps to go through each detail of what was working on our system and what needed fixing after another company cut corners. We will request Manuel for all future work!

In July of 2022 we had several people out to quote us for a new AC for our home. Ultimately, we went with One Hour and were initially satisfied with the service, the unit, and the additional service plan that we purchased. On Sunday, June 23rd, my husband noticed a drip coming from the ceiling in one of the bedrooms. Upon further inspection, he found that the copper line in the attic was leaking.

My name is Ms. **. I really appreciate Troy **. He was friendly and patient. He explained what needed to be done to get my A/C back running again and he provided information to keep it running. He was a big help and I felt he genuinely wanted to provide great service. Thanks Troy.

Knowing upfront I would be charged $89.00 for the service of installing a thermostat but not knowing how much it would cost installing a wifi thermostat which didn't take only 1/2 hour, $141.00 is not what I was expecting. Saying no I would have to search for another company not charging as much. Their customer service was trying to pressure me to get a yearly subscription in the amount of $ 249.00 to lower my cost of the installation and not get charged the $89.00 which I wasn't going to get the subscription being that I didn't need any further work in the near future other than installation of the thermostat. I feel $75.00 would be appropriate along with charging me the $89.00 service cost if you are a BBB K. I am entering a complaint.. And the complaint will be for both for no receipt emailed to me and the overpricing of the installation.

Not an honest company. Tried to Talk me into replacing the unit. Called another company, $45 part, it was fixed. Wouldn't trust them to fix anything in my home just just plain crooked. Better off going with your Hometown people. Somebody stays in your community!!!!

I have had service with other air conditioning companies and none have been more responsive or professional than One Hour Heating and Air. I am really and truly a legitimate customer so please know that these comments are the absolute truth, based on my experience with them. They really do a good job from start to finish. I bought their maintenance plan about 2 years ago which was reasonably priced and very necessary in Florida due to the type of weather we have. Since my initial visit with them, I have remained impressed with their service. They call you when your service is due and work with your schedule to get the job done. Their HVAC guys are all super professional, friendly, polite, knowledgeable, and I can't say enough about that!

One Hour Heating and Air Conditioning -what a joke! I would give them a 0 rating! I would never recommend this company to anyone. I had an electric furnace and air conditioner installed in August of 2016. At first the company was okay to deal with but in 2020 it changed. I belonged to their Comfort Club which I paid a fee for each month. Supposedly you had preference over other customers for making appointments for service and repairs. They sent technicians to my house that weren't qualified in my opinion. The one technician asked me where the pilot light was at on my electric furnace. I even knew that there was no pilot light on an electric furnace!

Pasco County Tech Scott came one Saturday for 6 month maintenance. He was punctual, professional, and thorough. After which he asked the question if there was anything that needed to be addressed to which I once more complained about hot spots since the thermostat was moved from hallway to living room. He investigated both walking around my home to checking the ductwork in the attic. He agreed the thermostat should return to the hallway. He contacted his boss, conversed with me what needed to be done and got to work. Thank you so very much Scott for going above and beyond to ensure my family's comfort and satisfaction with this company.

10 years ago I had a new HVAC system installed and was then duped into joining their monthly maintenance plan. They told me the non-member charge for cleaning is $600 annually ($300 per cleaning) so the monthly fee more than pays for it. So ok fine. Recently I got a letter informing me of a modest increase of $2 per month. I was not happy but I’m glad it happened because it prompted me to do some checking. Here’s what I found: there is NO AC COMPANY in this area that charges more than $150 for cleaning/checkup/maintenance! Not only that but I had a repair a few years ago and it was almost $500. I’m like….where is my discount? I have the monthly thing! They told me that WAS the discounted price. Looking back I should have conducted my research then but live and learn. I say shop around and do some comparisons before you sign up for anything.

Our HVAC went out the day prior to our home inspection. This could have destroyed our sale! One Hour was the 3rd & ONLY company to return our call. Joe showed up with a great attitude (even though it was Easter Sunday). He was very thorough, explained everything and took pride in his work (like people did years ago!). Thankfully, the unit only needs a couple small repairs (he showed us pictures of the parts to replace) & he saved our sale! Thank you One Hour!!!! Glad to know you service the area we are relocating to!!!

One Hour and Heating and Conditioning will no longer be servicing our Air condition and Furnace Units. The integrity of this particular location of 240 Clearfield Ave, suite 306B, Virginia Beach, VA 23462, failed customer satisfaction in almost every detail. The first issue was that they canceled our Service Plan (Comfort Club) without notifying us. Our Credit Card was reissued to us in 2022 to due Fraud, and when they could not process the payment, One Hour just shut our services off. The front office said they called us twice leaving no voice message nor email. With spam calls we do not answer unless we know the name. So not leaving a message was not helpful.

They came out three (3) times over the course of 10 weeks. Added Freon first time and replaced a capacitor....$600.00!! Second time...Cleane condenser...$550.00!!! Third time...Spent all afternoon... Added Freon...600.00!!! At no time did either of the three (3) techs mention going up in attic to check for leak!!! Went up myself with Freon sniffer from my work. Coil has leak...No longer available. Hired another company to replace system...$6900. Tried to cancel service program of $34.00 monthly. Was told would cost more to cancel than to continue to pay for rest of year!!! This company is money-grubbing!!! Avoid at all cost!!!!

Steve was thorough on the Annual Maintenance/Tune-up and I am very pleased with the results performed on my 3 year old Goodman Air Conditioner. He even cleaned off the many leaves trapped to the grill, reset my thermostat and checked my ceiling air filters which were recently replaced and they look fine.

The person came and looked at 1 system out of 6, said it needed Freon, but it still didn't work. When I asked him to check the others, he said no time, that's not included in 1 visit which was at the end 260$. Very disappointing.

When your a/c is broken in summer, you do what you have to do. The person came and said it needed Freon, but it still didn't work, it was blowing warm air. Come to find out the issue was the switch, so he didn't fix the switch, he disabled the heater to stop the warm air from blowing. He charged for the Freon, then pressured me into signing a one year maintenance contract for my "discount" because the Freon would be $1,000 otherwise. When I balked he said, "Well I'll have to add $300 to your price now" (at first it was $250). He didn't fix the unit, it ran nonstop, so I found another company to install a new unit.

It is my fault that we were grossly overcharged for a new heating and cooling system plus a dehumidifier and vapor barrier in the crawl space. I let myself be "smooth talked" into signing up and paying thousands more than I should have because a neighbor recommended One Hour Heating and Cooling. After many phone calls and two return visits by the installers who informed us that they were not getting paid for these extra necessary trips, we wound up with a system that seems to be working BUT we got NO manufacturer's warranty. The only "warranty" is a piece of paper from the franchise. If they go out of business we are totally stuck.