Old Republic Home Warranty Reviews

I purchased my house in July 2016, it came with a platinum protection plan through Old Republic. I renewed the plan in 2017 and 2018 for $750 each year plus $100 for each service call. My dishwasher broke down twice within a few months of each other so that was $200 that I had to pay out. My dishwasher broke down again for the third time along with my refrigerator, I called them to have someone sent out and after a month and a half they still didn’t send anybody out to fix my refrigerator, not only did I not have a refrigerator for a month and a half but everything in there spoiled.

Old Republic promises home protection but all they give you is the runaround. They find every way to avoid covering problems, shifting their excuse to avoid covering a repair until you just give up and hire someone at your own expense. This company is absolute trash. Their customer service is awful, too.

GOUGE, they will, was with company for several years, when you terminate, they screw you over with outlandish termination fees! Check this out before signing on with this trash company. Was with this device in good standing for four years, paid fees on time, they don't care, as soon as you move they charge you crazy termination fees.

Getting the runaround for over a month. Serviceman who was untruthful about ordering parts and coming back to install. Cashed our check and never showed up. The next man up never even answered his phone nor returned our messages. Worst than both are the call center agents instead of helping you they argue and pass you on to another agent. I will not recommend this company to my worst enemy. I am going to write a note to their ceo.

I've had Old Republic Home Protection for both homes I've owned and they have been great until this last interaction with my wife. I'm sharing this to help others when they decide which home warranty company to go with. Old Republic was great when our upstairs HVAC system went out, but we've had many issues with our refrigerator which started one year ago. The ice maker was leaking causing water to collect and drip outside on the wood floors. The repair person they sent was unprofessional and not qualified to work on our refrigerator. He was late because he had a "late night" and we woke him up when we called. He asked for a butter knife to pry the ice maker cover off and told my wife he needed to YouTube this because he's never worked on a refrigerator like this before.

Updated on 05/13/2021: Living in AZ fear comes to the mind when you think about A/C issues when the temps are starting to climb to and above 100 and stays at 80 in the night. I called Old Republic at 6:20AM, talked to an operator in Richmond Va., she dispatched the notice to a local company that morning. The service contractor contacted me at 8:20am, and had a Tech on the way by 11:00. 3 days later the last service person has just left (3:10) with a NEW A/C installed and cooling the house. This Protection Company fulfills their promises in a timely fashion. We have had them for 6 years and they continue to amaze me with their prompt service!! GREAT VALUE!!!

Service is terrible! Contractors that are provided are also terrible! Plumber came out to clear a line and did not finish the job. They are still trying to change me the service call fee. I had to hire a different plumber to do the job right. We also had an electrical issue. Electrician was rude and just did the minimum to complete the job. You would think they would want to make extra money. Would not recommend to anyone. Total waste of money!

They don't even deserve 1 star... The absolute worst company I have ever dealt with. I have lived with sewage inside of my tub and shower... not able to bathe, use the toilet, wash dishes or wash clothes for 3 days. The house smelled of sewage. After approving an out of network plumber to fix the situation because theirs were not coming through, they had me choose a plumber of my own. They instructed me that if it was over $150.00 the plumber needed to call for approval.

This company is terrible at returning calls, not good with follow ups, and will charge you for services not completed. Do your research and get a reliable insurance company because this one in not professional. While waiting for them to straighten out my previously charge I was put into collections on a bill that I received for a service that didn't repair anything from a man that showed up for five minutes and left. When I told them what happened, they called the company back and they no longer serviced my area...after one day. They had to start a new service call with a different company and again I was billed the deductible. When I called them about the service fee put into collections they told me they didn't have any data documented on the history of the first charge. Good news, I do and will waste their time in court proving how they have no idea what is going on in their own offices.

My husband and I bought a new home, our very first home, had an inspection, everything was great, until 3 days into moving in and the furnace broke down. We called to file a claim since it was 12 degrees outside and 38 degrees inside my house, and I was afraid of my pipes freezing. I spoke with multiple agents and they were incredibly rude, denied my claim, saying it isn't their problem, even though this incident 100% falls within my warranty. They were actively looking for ways to make my day even worse. They refused to send out a serviceman since our claim was denied and refused to tell us why it was denied.

This has got to be the biggest scam going people. We brought a new townhome and all things were working fine upon move in and we even had the inspection done like most people. We decided to go with One Republic to safeguard our appliances etc. Never had a warranty company before so this was new to us. After weeks of living here some things stop working so I called One Republic. My god after a 1/2 hour of 3rd degree questions and let me tell you these questions were all over the place as they were trying to throw me off on the process. They never explained anything to you so you are flapping in the wind.

Worst warrant and customer service. They will not fix, they will never replace and they will scam you until the last penny. Do not purchase this so call “warranty” protection! Also the contractors will never take anything serious and are there only to collect the call out fee otherwise it will be weeks for your appliances to get worked on.

I gave this one star because I could not proceed without it. Old Republic does not even deserve one star. We have a dishwasher that is 15-16 years old. We were initially set up with Old Republic by sellers for a year when we bought a condo in Las Vegas three years ago. We knew appliances were getting old and wanted to be protected so we decided to maintain the protection. Our dishwasher has not drained well since we have owned it. It has steadily gotten worse so we placed a claim. The repair company came looked at it and ordered a part. He returned a couple weeks later to put the part in and left. It did not fix the problem. He came back a third time and finally determined the dishwasher should be replaced.

We have had a warranty with Old Republic for three years, and never placed a claim. Two months ago, we submitted a claim with about our dishwasher, which does not pump out the water after use. A repair company was dispatched, worked to fix it, but after three separate visits determined the unit needed to be replaced. Within an hour of receiving this report, Old Republic dispatched a second company for a "second opinion."

I am extremely disappointed with the recent service I received. A few years back I ordered a service call for my refrigerator and figured since someone was already coming out, I included what appeared to be very small spot rust in the exterior portion on the liner where the microwave door is (I was concerned about safety). The tech that came out, fixed the refrigerator, and upon looking at the microwave assured me there was no safety issues and told me it was surface rust & most wiped right off.

Save your money and don’t bother paying for this service or using this service. The lack of understanding and no customer service deserves a 0 rating. My heating went out on a Friday night after work, the service providers don’t work after hours or on the weekend. Imagine that! So I would have had to wait til Monday to get an estimate and who knows how long to get a repair. This is a scam! The service was offered as part of buying a house, sounded good but it is a lie and they try to make it so difficult that you just wind up paying for the service. This business should be shut down!!!

You're better off just going to Home Depot and buying what you need and saving yourself the $75 deductible. I had a huge leak in my roof over the garage so they approved the claim but was told to pay the contractor and I would be reimbursed. They sent me a pamphlet of what specifically is covered and what is excluded and apparently the garage is excluded even after they opened the claim number for the garage. But since I didn't personally buy the "protection" I can't know if what plan I'm getting is what the home seller even bought. Why would they approve it at first and have me have the contractor fill out their form if the garage isn't even covered in the first place.

I have had the WORST experience ever since I started using Old Republic! I reached out to Old Republic on 11/15/2018 about my cooking appliances and as of today 12/15/2018 I'm still waiting on a replacement of my oven/stove and microwave!!! My family and I have been buying fast food for 1 month now. Today will make it a month we can't cook at home.

I just bought the house in May but when we moved in the air condition in one of my kid's room was not working and I called them to fix it. They came out and said "SORRY, BUT SOMETHING LIKE THIS IS A BIG JOB and we cannot cover it for you." They recommended to call the office and left. Next thing I rec the bill for $75. My refrigerator's door was not closed all the way and the ice maker was not making ice. They came and said "Sorry, this has to call the office for specialist about the manufacture, we cannot fix it right away." Next 2 weeks later I rec another $75 to come out and say that to me. I got so mad and called them to cancel my policy in September, 2018.

7 AC outages and never fully repaired. Winter arrives and no heat. 4 service providers out and can't be repaired. Everything replaced (have to have heat) and now they're trying to deny any coverage or cash in lieu of since I installed entire new HVAC system. Will now have to hire attorney to get what is entitled to me under my warranty. DO NOT USE OLD REPUBLIC. They will deny deny deny and assume you won't pursue claim. They denied the wrong person!

Updated on 12/05/2018: I have repeatedly asked this executive for Old Republic for a contact to upper management to just be ignored continuously. They just lost a long time customer. They are the worst company I have ever dealt with in my entire life and I'm a business owner as well so I know what dealing with customers can be like and they don't handle customers properly at all.

DON'T use Old Republic Home Protection, they are cheating people! Their quality is bad, their service is bad. One star is too much! I purchased a new house in Arizona in 2017 and seller purchased Old Republic Home Protection for me at $555 for one year. Trade Call Fee is $65 each time. My refrigerator was broken. First time I called them their technician came to fix it and I paid $65 by check immediately. But It was broken within a month, they changed another repair company and fixed for me free of charge.

Sales personnel did not disclose when purchasing plan many non-covered items yet they advertise when cold calling the product does cover all repairs. Never once was offered the Ultimate or Platinum protection which does cover all repairs. Told by sales personnel all repairs covered with plan I purchased. NOT TRUE!!! Plan I purchased and was lead to believe was the only option did not cover costly repairs for water heater (i.e. $1100 of the $1800 bill not covered). When I questioned Old Republic Home Protection Company about why repairs not covered was told I purchased standard Plan? Buyer Beware. This company does not disclose many fees also. I was told I could pay for the plan by making monthly payments. Not once was I told there was a $5.00 fee added every month to my bill. DO NOT USE THIS COMPANY. Save yourself grief, frustration, uncovered repair costs, and undisclosed fees.

Waste of money & source of frustration. They only use low rated, unprofessional contractors that don't make servicing homes with this warranty a priority because they don't pay much. Forced to use this service by my landlord. Would never buy one and warn others it is not worth it. If anything happens to your home you'll experience delays in service & often times whatever is wrong is not covered under the warranty. But you will still have to pay the $75 to be told that.

I bought a house at the beginning of the year. I got Old Republic Home Protection. About 6 months down the road my a/c quit working so I called and they was going to send someone out to look at it. They had no one in my area that they even deal with. So they had to send a company about a hour away to come look at it. I paid my trade fee and he gave me a paper saying what was wrong. I contacted the home protection plan and they wanted me to pay almost $900 dollars out of pocket before they would send someone in to come fix my A/C. I called my realtor and she said she has sold this same policy for years and have never heard of anyone having to do that. She said I should only have to pay the trade fee. Come to find out the representative for Old Republic lied to me and my realtor and I would have to pay my trade fee and the almost $900 out of my own pocket.

Old Republic was atrocious on all levels. HVAC system failures, several attempts to fix it by HVAC company and an electrician. Since the problem was not easily diagnosed it took several attempts to fix the issue. The issue was never fixed, our 12 month package expired by the time the summer was over so the load on the unit lessened therefore no more failures. After expiration Old republic send us to a collection agency for a trade call fee. The frustrating thing is all necessary trade call fees were paid. Their policy is if you call in within 30 days of service to report the same issue then no additional trade call fee will be administered. A fictitious trade call fee and a collections agency is about to ruin my excellent credit. I will never use this company again and I am glad to hear that the agent I purchased my house with is not using them anymore either.

I requested a plumber come out for services needed. The company that was sent was unreliable, never got back to me like he said he would, told me he needed to order a part. Never heard from him again. Daryl the supervisor from Old Republic called to inform me that the plumber was going to make changes to the current system and it would cost me almost $ 700.00 out of pocket. I wanted a second opinion. Which the policy states I am entitled to have. Daryl told me he was denying that, because he did not think I was necessary. He does have the authority to do so. That is not the policy. I did have a second opinion 3 days later. The second company had it fixed with a hours with no out of pocket extra charge. Know your policy. Do not be bullied by someone that has no idea of company policy. Daryl read the rules and regulations policies, educate yourself!! You give the company a bad reputation.

Worst experience ever. They are unreliable, not serious, talk down to customers, completely unprofessional and their policy is a real scam. If you file a claim with them, be ready to wait for months, to take multiple days off from work to "accommodate" their schedule, ready to cover fees which should have never been mentioned to begin with and deal with an ordeal for minor things. I wish I could turn back time and choose a completely different company. Even in communist countries, the customer service level is higher. They behave as if they are a monopoly, treat the customer with utmost disrespect and complicate your life. PLEASE, CHOOSE SOMEONE ELSE, BE SMARTER THAN I WAS.

We have had different warranty companies with each house we have had. Old Republic is by far the worst. We have filed three different claims with them over the last three years. Anytime something urgent comes up, we end up having to go direct (and pay direct) to a service provider, because we can't get Old Republic to help out. Our most current claim is a good example of terrible service. Our heat went out last night. I called and filed an emergency claim over the phone at 4:45 AM. We have a newborn in the house, so no heat is a safety issue. I called back at 9:15 AM because I hadn't heard anything from them. They told me to wait, they would assign someone.

Superior Plumbing came to diagnosis and "fix" plumbing, but everything was denied, just because there was no furniture was in the house; everything was lumped as "pre-existing". I told them that we were redoing the floors, that we do use the faucets, toilets, etc but then things started to leak and break even though there were no beds in the home (since we are replacing all the carpet to get laminate flooring).

THIS IS A SCAM! I am convinced they are working together with their contractors to scam you out of your money. Not only are you paying their yearly price, but each time something is wrong, they charge 75. On top of that, they don't fix the item because they say everything is "not wear and tear", as in, the homeowner is deliberately breaking all of their items. It's a waste of money!! Do not use!!!! There are plenty of good reputable companies out there.

First you should know that the "deductible" is not a deductible. It is a trade call fee that you are charged whether they do anything or not. They get this just for showing up. Second, the contractors they use are incompetent. I have used the Old Republic Warranty 7 times in the last year and there is not one thing that actually got done. Literally not one of them actually fixed a problem. I always had to get my own people to do it and pay the usual price plus the trade call fee. For example, 3 different electricians and one plumber came out because I was being shocked in the shower.

We purchased a home warranty 6 months ago. Our water heater went out 3 weeks ago. They still have not come out to fix it. We have been living without hot water for three solid weeks. When they do schedule a time to come out they do not show. They do not call to even communicate said they're going to be 3 4 5 hours late. The company they are using is an hour away for repairs. D P&M Services Inc. They are equally as bad no communication and do not schedule fast enough as they are the ones we have been waiting for 3 weeks to replace a simple water heater.

They will try their hardest to get out of any repair. Truly a horrible company. It's just a big scam and anyone that works for them should be ashamed. They will ask you a bunch of leading questions to disqualify whatever claim you're trying to make.

Do not purchase a home warranty plan from Old Republic! They take forever to approve even the smallest of repairs. Some of my linoleum floor is damaged because they took 3 WEEKS to approve fixing a drainage pan at the bottom of my A/C unit. I will not renew my warranty with them. They are horrible. They also kept having the same A/C company call me for repairs, when I specifically told them several times that I can only have repairs done on the weekends. What a horrible company.

I am a real estate agent and will no longer be using Old Republic Home Warranty for any of my clients. I signed some clients up for Seller’s coverage and when my sellers called in for a potential repair, their claim was denied. During the Buyer’s inspection, there was concern regarding the furnace. When my client and I each called in separately, requesting service from ORHP, we were denied simply because my clients had not turned on their furnace since last spring. (Great loophole.)

They only take your money. If anything get broken, they will find the small fonts to not fix what you need. They charge a lot for an expensive home warranty but when needed anything they are running away from their responsibility.

They sent an HVAC person to repair my fridge. The guy "ordered" the part on a Friday and said it was on its way. Monday, he said the part was en route; Tuesday, he said the part was stuck in SC because of Hurricane Florence; Wednesday, he had a medical procedure; Thursday, he actually attempted to order the part but it was on back order. Today, Monday, Old Republic has miraculously found the part and ordered it... after telling me the unit would be replaced on Friday. We are 10 days in.

Avoid this company...awful customer service, employees absolutely HATE their jobs and you can tell by their attitudes and terrible lack of complying with their jobs. I have spoken to representatives, and even management who sound bored, unprofessional and downright miserable answering phone calls. 8 years is just far too long to put up with it- I am a very patient person. Enough. This company is TRASH.

I've had ORHP for almost 10 years... First few years were ok. Fees kept increasing year after year but we stayed, thinking as long as their service was fine, we'd give them a break. But their customer service just BOMBED. Grouchy receptionists, ridiculously unprofessional management. I still gave them the benefit of the doubt and asked to speak to UPPER management, thinking they'd care. Nope. Nobody who works for this company likes their job. They sound miserable, unprofessional, unhelpful, and downright "get me off this phone" bored. I made it clear that they were NOT doing me any favors by doing their job, but I am (was) a PAYING customer, paying THOUSANDS of dollars in exchange for services that were NOT being provided. The apathy and boredom was so absolutely incredulous. AVOID this company.

AVOID THESE UTTER CLOWNS!!! You have been warned. I have a home warranty with them, I called to make a claim for the sump pump not working which is covered in the warranty. Even though the warranty was covering the seller for the last few weeks and me (the buyer) they said they won't cover it as the house closing was today BUT for $100 they would send someone out (during the times I'm at work) to look at it NOT fix it, just look at it to tell me if it's working or not... the pump is in a foot of water, pretty sure that means it not working.

I took out a home warranty in 2016. Cost was $550 + $100 for limited roof repair. In 2017, my water heater developed a leak. I called on a Wednesday, was told a service person would contact me. Two days later, received an email stating I had to find my own plumber, they had no one in my area. Called a plumber, he came out and said it definitely needed replacing. Old Republic said they would get back with me within 3-4 business days. I told me no way, this heater could burst and cause horrible damage. Fought with them most of the day until they relented and agreed to replace it that Friday. I had to pay upfront and wait for reimbursement. Later that year, I received my renewal and my policy had increased by $100 a year and my service call increased by $25.

Old Republic denied our claim for Septic Line. $2800 dollars. Every time I speak to them, they have a different excuse as to why it's not being covered. Our 2nd claim was filed for our Washing Machine. They sent a Vendor that was horrible, his wife that handles customers actually hung up on me after saying SHE was closing my claim that had been approved, and my co-pay deposited. I only went with Old Republic because they said they covered Septic tanks and lines. They do not. There is a cap of $500 dollars on the actual tank, not disclosed when purchasing the policy. There are also caps on all appliance, AC/HVAC systems, also not disclosed.

I would never recommend this company to anyone. Their service & providers are horrible. If I would have waited on them to come repair my AC I would have needed a new AC unit. Very slow and unreliable.

When we bought our house our agent used Old Republic as the warranty company. Upon moving in we found the outlet to a washer wasn’t functioning, and called to get it fixed. They originally denied the request, so we complained to our agent. She spoke to them, and the representative said she thought we were trying to scam them! Our agent went to bat for us, and for $75 they came out and fixed it.

My husband and I just purchased and moved into our home. Within our first week, a crack appeared at the bottom of our toilet and was leaking water every time we flushed. We only have one bathroom. I called Old Republic and asked if we were covered, the rep said yes and I would be contacted by All Right Plumbing by the next business day and we would have to pay the 75 fee. Never got called. I called them the following week and left a voicemail, never returned my call. Called them again and finally got an appt the following week. The guy saw our toilet and said a bolt was overly tightened and that caused the crack. Got a call from Old Republic the next day saying our service request is denied because the crack was not due to natural wear and tear.

I recently closed on a house and Old Republic is company used for the home warranty. After I moved in I noticed the AC unit was not functioning properly. When I called in they asked me when was the last time it worked. I told them I don't know and I just moved in, because of this they refused to cover the service. The company also informed me that the warranty was still under the seller's policy. Which I only mention because they say they would only cover it if there was a last known timeframe in which it worked. You would think common sense would be that one of the two policies should cover the service charge. They did do me a favor, because I own several homes and was considering putting policies on them, but after this experience it would be smarter to take would I would have spent and just set it aside. What is the point in a home warranty and if they don't do what they're paid to do. This is a waste of money. DO NOT USE.

My wife called for a service request for our garage door not working just after we got their coverage. They ask my wife, "How long has the garage door been broken?" My wife said she wasn’t sure, they then said, "Well we can fix it if the issue happen prior to the coverage be active." But the door stopped opening week after we got coverage. They are just after money. They will try to deny as many requests as possible. They are basically robbing people.

I called and reported a leaky faucet. They were quick to say I had a $75 trading fee and would be contacted by Allright Mechanical within 24 hours. When that did not happen, I left a message and continued to call until I reached them. Initially they were going to send a plumber in a week. When I complained that the water needed to be turned off to avoid other damages I was told I would be notified if a cancellation occurred. That happened the same day. A plumber arrived, pulled the downspout out and said it had calcification on it. This was not the leaky part. He did not take out a tool or inspect the faucet further. He said a follow-up appointment would occur and either the filter or entire faucet would be replaced and no additional service fee would occur. However, he had to collect the $75 fee to start the warranty process. He made notes on his phone and was gone within 10 minutes.

I called in and reported issues with 2 air conditioning units. Of course they were quick to say that I have a $75 trading fee, but they did not even hear (conveniently) that I have issues with 2 air conditioning units. They sent some loser company called MMAC the next week who refused to do both jobs because only one was reported... Now if I want to have the other air conditioner looked at (not even fixed), I have to pay another $75. Anyway I tried to call Old Republic while the mechanics were here but they were long gone and I was still on hold. So far over 1.5 hrs but still counting. Do yourself a favor and don't buy this insurance. You are better off just hiring someone on your own and pay out of pocket. It will save you a lot of headache and $75 for nothing!

We moved into a 8 year old house and purchased the home warranty. The washing machine went bad after 2 months. The company rep starts drilling us about providing the inspection report, were we aware if this was a known issues. I am thinking what the hell is going on here, is this the way a warranty company operates? Then 2 weeks later no contact from the independent contractor they assigned (he was on secret vacation hiding this info from ORHP), and I have to work through a supervisor. I scheduled a Sears repairman, because they could get a contractor to come, which seemed odd to me. This worked out, because I ultimately received a new washer. But, there was more to come.

I have had this warranty for a year and a half. I just canceled it 'cause they have no one in my area to come and repair a broken water line. I drove 1 hour to a Home Depot. Got the part and fixed it myself. Why do we pay for something they can't supply when we pay for it then they make you go online to cancel and when I called three days later to see if it's been cancelled and my payment has been refunded they say it takes time. It sure don't take time for them to take their payments from our accounts. This is one warranty I would not recommend.

Me and my husband purchased our home 7 months ago. We purchased a home that was built in 1976, so it was important for us to have a home warranty. My mom is a real estate agent and had sold thousands of warranties with Old Republic. About 2 months ago we woke up one morning and our house was almost 80 degrees and not cooling off. We have a 6 month old baby (4 months old at the time), so we immediately called Old Republic to request that someone come and look at our AC Unit. It was a Saturday morning, and we were told no one could help us till Monday, even after informing them we had a 4 month old child living in our home. It took us almost a week to get anyone out to our home, and the first company they sent didn't even do HVAC. They were a handyman company.

Worst warranty company ever!! This is mine and my husband first home and the since we moved in the AC has been broken. So we called this worthless company. They send someone out they say it's the compressor. So 2 weeks later they get the part in and "fix" the AC. Well it wasn't cooling my house at all! So I call them again they send someone out again. He says it's running fine. We gotta give it time to get all the humidity out of the house before it cools... so I said, "Alright. How long?" He said a week to a week and a half. Well time went by and still wasn't working!

Called the company on Saturday, July 7, to tell them my a/c unit was not working. They said they would send out a technician on Monday to fix it. (It was 107° that weekend. Temps varying in Las Vegas from 105°-108° this week.) The technician arrived, spent about twenty minutes, and came back to tell me my a/c was broken and needed a new compressor. We had to call Old Republic, because the tech was "new" and didn't know to call in.

I cannot say enough terrible things about this company. The only shower in my home was stopped up and I called them to send a technician out. 4 days later I had not heard from the technician and decided to call them on my own. The number they gave me did not work, so I looked up the company online (no reviews on Facebook, Yelp, etc) on my own and called to leave a voicemail. 3 days later I heard from them to schedule an appointment for a week later. Like I said- the only shower in my house wouldn't drain and I couldn't wait another week. They said if I called my own contractor I could call when they had a quote and be told the reimbursement. I did that, had a plumber at my house same day - they said they would only reimburse $150 of the $320 bill. But I needed the work done and accepted. Fast-forward to my check in the mail - for only $75.

First off, I want preface this by saying I NEVER write online reviews. This is literally the first online review I have written, and I am 31 years old and spend a lot of time on computers. However, I feel it is very important that people do not use this company and so here I am. My wife and I are first time homeowners, and when picking a home warranty, we referred to our real estate agent. She gave us a list of 10 warranties, and to our misfortune, we picked the standard plan from Old Republic Home Warranty without first checking the reviews.

We had an ice maker their vendor not only assaulted me verbally for being upset about how long it took them to repair the ice maker, they damaged the line and made us pay and additional $100 service call which Old Republic had no choice, but to credit the fee back.

We bought our home almost a year ago with a home warranty from Old Republic. We have had issues with our heat pump and air handler. We called Old Republic and their service guys couldn't fix it and we still got to pay their price. After several service calls from other heat and air people and 5 different fixes, we finally were advised to buy a new unit. None of this was covered since we didn't use their guys. I have written them a letter with copies of all the repairs and the new unit and am waiting to hear back.

I wish I had read previous reviews before I renewed my policy. Seller provided policy for our first year, and we actually used it twice, service was good. $600 was pretty steep, but we opted to renew because we have an older home. Called yesterday for broken AC. I was told I would receive a call from “local” service provided by next business day. The company that called today is based in NC, and the first available appointment was 6 days out. I should preface this by saying that it is 100 degrees in SC... And their response was “sorry, that’s all we have.” I should also point out that the person that called could not have cared less.

This policy came with the house I bought 2 1/2 years ago. Being concerned specifically about the air conditioner unit, which never sounded quite right to me, I renewed the policy with the platinum A/C protection. I read the policy carefully. All parts of the A/C are covered even if they need to be replaced. The time came that the blower motor needed to be replaced. Sorry, not covered. It is under Maytag's manufacturer warranty. I have placed about 7 calls over the last 2 1/2 years. It typically takes 3-7 days to get someone to come out and look at the issue. They charge you $75 and tell you it is not covered - whether they actually do anything for you or not, they charge you $75. Faucets - not covered. Bathtub - not covered. Dishwasher - covered, but not really in this case. A/C - even with the added A/C coverage - not covered. This policy is useless. The only thing this company does well is take my money!!

I have an active service request for a malfunctioning range which was opened a month ago. This unit was serviced and the oven ignitor was replaced enabling the oven to turn on, but the problem persisted in that the oven would not stay on. The technician who originally worked on the unit said that if there continued to be problems that the control board would be the next to be replaced. I called to initiate that service request and the part was supposed to be put on order on 5/21/18.

I received a "free" home warranty with ultimate protection and air conditioner coverage. What a joke! This company doesn't do anything except charge you $65.00 to send a technician out and then tell you whatever you've called about isn't covered. I am 0-4 with trying to get repairs covered under their plan. It's a complete racket and a waste of time and money.

We purchased our home about a year ago and received a seller purchased warranty. About two weeks ago we put in a service call for one of the two HVAC systems in the house. The local company technician arrived midday the following day and promptly diagnosed significant problems with the system. He put the initial call into Old Republic and by the end of the day we had a commitment for not a repair but a completely new system. The only cost to us were environmental disposal fees and the replacement of some prior work that had not been done to code. The representatives with whom we spoke at Old Republic were always professional and helpful. Our new system has been timely installed as promised and we could not be more pleased with the service. Coincidentally our renewal notice arrived this month as well and we will be staying with Old Republic. After this experience, we would highly recommend them.

Bought a house that came with an Old Republic Home Protection warranty. The same month that we were about to renew, we had an issue with our oven where it wouldn't heat at all. The stovetop worked, but the oven would not. Called ORHP to get a repair, was informed that it would be a $65 service fee payable to the technician that came out, and was told the company name that would be calling me to schedule a repair date. All of that went easy and professional. A few days later, the local repair company (Battle Born Heating and Cooling) contacted me about a service date... unfortunately it would be another week-and-a-half before they could get to me.

We have held onto Old Republic coverage anticipating the day our pool equipment would finally break. Well, old age & wear and tear hit and lo and behold, Old Republic sent out a "technician" who couldn't even be bothered looking into our equipment far enough to see what the problem was. He gave a bogus cause and left. We called Old Republic and asked for another technician to be sent out which they refused. Needless to say, when you finally need a $2500 piece of equipment replaced, Old Republic refuses to honor their warranty. They just lost a customer who has faithfully spent over $1,200/year for 5 years in coverage fees as we won't renew our contract with them next month. Shame on you, Old Republic.

I've been with ORHP for the last 5 years. They were 5 star 5 years ago. Seems they've went down a star for each year I've been with them. Last 2 times I called they didn't have anyone for that in my area. "You can contract someone and we'll pay what we think they should charge." NAH. I'm done! I wouldn't suggest using ORHP to anyone.

Dishonest, deceptive and don't care about the fact when comes to a large cost, they blame the customer and says, this is sequential and not covered by warranty. I talked to an agent who believes that I am a liar. Their service provider came to my property twice. First time they came and broke something and didn't tell me. When I found that out, I called them, they came and told this Old Republic that it's broken whereas they broke it at the first time. I told the agent that they came to my property twice and first time broke it, and the agent said they file shows they only came once. I still have two invoices/notes with two different dates from the service provider. He didn't believe. Then I asked him if I can talk to his supervisor. He said sure, the supervisor will give me a call. Nobody called me. Then I called them again. Talked to another person, wasted another 30 minutes, and no results. So poor service, don't recommend anyone to use this company.

This home warranty was provided when I purchased my house. The day after closing we moved in and found that the toilet leaked so I called just to be told that they would not cover it because we hadn't occupied the dwelling over 24 hours. 1 month later I called because the outside electric wasn't working. They said they wouldn't cover it. I screamed and yelled and threatened to sue them if my house burnt down. They sent someone out! 6 months later I called... today... And told them that the water spigot outside developed a leak and wouldn't stop running and they told me that they wouldn't cover it because it was outside. PLEASE STAY AWAY FROM THIS COMPANY. HORRIBLE.

They don't follow up with trade calls, they don't care about their clients. Most importantly, they RIP PEOPLE OFF. They take money for an estimate that would have been free. Stay clear of this company of all costs.

As a real estate agent I have referred many to ORHP over the years and have personally used them for my properties. However, it appears that the level of Edwin, **, a customer service representative is one that doesn't seem to match the ORHP that I know. He was short, impatient and became smart with me when I did not accept his answers today. Perhaps he needs to be retrained and moved to a back office department where he has no customer contact. I hope ORHP will look into his representation of the company and make a change. A company's reputation offline and online is very important to its growth. Buyers beware. This goes for all Home Warranty companies.

Got a homeowner’s warranty with this company when I bought my house, and ended up having a couple of claims. Each time, they treated me like a criminal, apparently believing that if they got a claim, the customer must be perpetrating some kind of fraud against them. The service levels were truly horrible, the process was painful, and as far as I can tell, their principal strategy is to collect the premium and then make it so terribly unpleasant to make a claim, that if you do it once you'll never do it again. Avoid this nightmare at all costs!!!

I had encountered a problem when ORHP denied a repaired on a covered air conditioner. I asked them to reconsider. They sent a second service provider. ORHP agreed to the repair after the second provider explained the problem to them. I am pleased they were objective and willing to listen. I would continue to recommend them.

We made one claim with Old Republic, and after our one and only year with them, they said they would not renew our policy, they gave no reason. One must wonder if it's because we had a claim, nothing else makes sense. We bought a house built in 1928, most things had been updated, but the AC units looked old so my realtor advised us to get a home warranty plan, realtor picked Old republic, not us. So when the AC unit, they paid out approximately, $3,600, new unit was about 14,000, so I think they got off pretty easy as is. But to give no reason, just not renew, what else could it be but the claim we made?

A home warranty plan was included with our home purchase. We bought up to include some items not covered by the basic plan. In July, when the temps were hovering around 105 degrees, Old Republic could not get a technician over for 10 days. TEN DAYS at 105 degrees? I don’t think so... I cancelled the appointment and we had it fixed the old fashioned way, we paid a professional technician what he was worth.

Just called to order a new plan on my duplex. I have 4 policies with Old Republic and my husband is a realtor - I reached someone and when I said he was a realtor, the girl transferred me to another department... recording said wait 2 min., then 3 min., then 5min, etc. etc. I was on hold for 13 minutes. So... called back and the girl said to just hold a minute... well, I waited another 10 minutes and she came back on the line and was not friendly. I asked if there was a problem - she didn't answer but asked me what property I wanted to insure. I told her it was for a rental property and she said, "Can you hold a minute..." At this point, I said, "NO I WILL NOT HOLD AGAIN AND I WOULD PUT MY REVIEW ONLINE RIGHT NOW."

I dealt with Old Republic Home Warranty for my upstairs AC. It took a little bit to get the parts but it was wonderful. Monique out of the California office was tremendous. I would definitely recommend Old Republic.

For months we had been getting sick as a result from the air quality in our recently purchased home, hospital visits and urgent care visits. After having everything and anything outdated in the home that could have been the cause we narrowed it down to our 30 year old system, when we opened it the portion where the air was passing through was warped, destroyed by water damage, rotting, and rusting to the point where it is unusable. The minute we saw the conditions of it we shut of the electric to it. Good thing we had purchased the Ultimate Platinum Warranty... I couldn’t have been more disappointed with any service I have ever purchased.

We just bought a house with a 1-year home warranty. We had a faucet handle in a tub and a spray hose fitting in the kitchen break off (internal parts). The company refused to fix it saying that they were mishandled or broken before - which they don’t cover. I’d just like to know how a homeowner is supposed to know what’s broken beneath the surface when the warranty company seems to know all. The plumber they sent was many hours late and didn’t have time to fix the issues. And then we went for 2 weeks waiting for them “to get the parts”- only to be told finally that the plumber had deemed the damage to be due to mishandling. Don’t count on having any major repairs fixed with this company.

I find that the majority of the coverage is just really basic appliance coverage which is at the discretion of the company called out. We have placed 2 calls and neither covered due to the company deciding that the age of the appliance must have created a pre-existing condition. Upon renewal, Old Republic increased from $50 to $75 and the coverage appears to have gotten more stringent. We didn't renew yet they will constantly call and tell us we are eligible for review. We have sent emails to them asking to be taken off their call list however it still continues today.

They refused to pay for the price of the repairs to my heating unit. They paid a ridiculously low amount that wouldn’t even cover the amount of the parts let alone the labor involved in the repair. I researched the parts myself and they lowballed the parts and labor involved in the repair by an incredible amount. The labor and parts cost $650 and they covered $175. That’s complete horse crap. I hope they lose their business.

I have now dealt with this company for 2 years and it is always the same thing. Preexisting or the sellers must have done it and they don't cover anything done by another person to ANYTHING because they must have done it wrong. Did you know they also don't cover anything done by pets & pests and people and pre-existing. If you bought a home lived in before, don't get this warranty. It means absolutely nothing to them. Before you buy a home for one, get a really great home inspector. It may cost a bit but I guarantee you will be making the best decision for your long-term happiness. And if your realtor tells you that they got you a home warranty, say, "No thanks" and take the seller's money used out of my cost. This warranty will give you nothing but frustration and if you write them a bad review, you will start getting harassing phone calls like I did from a Ms ** from corporate whose message sounded like she was about to tear into me.

Want to give some advice to folks so they can learn from our experience. Our refrigerator went out and service call put in 2/12. As of today, we still don't have a refrigerator. I posted on their Facebook page and I got put in touch with a specific person, which I thought would help. But after repeated visits by a tech, swapping out part after part, Old Republic finally decided to go for replacement.

Absolutely disgraceful company. They had no service providers within our area and then charge just to use an outside one and then refused to pay the cost of repairs until we paid them first. And then they would refund us what they felt was correct. Do not use this company at all costs.

Save your money. Old Republic doesn't pay for anything. If plastic components break and/ or missing they deny your claim. Too many clauses. Better off putting money toward a handyman or reputable service repair company. Customer Reps need better training on conflict resolution.

I have had the handle on my built in microwave break three times. I have asked them to replace the item instead of doing a band aid repair that lasts about a year. They keep telling me if it can be repaired they will not replace it. Obviously after breaking three times in the same place it can't be successfully repaired. It needs to be replaced but I am unable to get them to do so. I'm feeling at this point that this home warranty is all a scam. I hope they prove me wrong by stepping up and replacing the microwave like they should have the first time. I did not have them send out a repair person this time so I do not have an order number. I couldn't see paying another service call fee only to have a band aid fix AGAIN.

On December 22nd I contacted Old Republic Home Warranty to fix a dishwasher that had been experiencing issues. LA Appliance is assigned to fix dishwasher and arrive on the 27 and by the 30th they diagnosed the dishwasher as needing a new control panel. On January 3rd I was sent a text message from LA appliance saying that the parts were ordered but I was informed at a later date by Old Republic Home warranty that the parts were not ordered until the 4th or 5th. Not sure why there is a discrepancy there. At that point Old Republic/LA Appliance informed me a technician would arrive on January 23rd. LA Appliance determined that something else was wrong with the dishwasher after the brand new part ordered directly from the manufacturer in New Zealand was not solving the issue.

In June--July, 2017 my husband and I and our pug dogs had the absolute worst experience we've ever had without air conditioning (and we live in the desert) during the hottest months of the year. Temperatures were over 110 degrees and we had to spend approximately $900 to stay in a motel because Old Republic could not properly fix our air conditioner in a timely fashion. We are seniors with health issues; it was extremely hard on us and our pug dogs cannot breathe in extreme temperatures. Old Republic does not reimburse for days spent in a hotel even though they tried to fix our A/C unit once and when it still wasn't fixed, they had to order "other parts" necessitating us to stay AGAIN in a motel. All together we were in a motel for about 8 days and nights. My husband works out of our home and was only able to work partial days due to the extreme heat.

I am giving two stars because I did meet a very honest plumbing contractor through this company that I will use again in the future (privately paid, of course). Our real estate agent gave us a policy as a gift when we purchased our house, we should have canceled after a year because by then we knew the house pretty well. However, my husband renewed for several years, this company got a LOT of our money. When we eventually had issues with an intermittently non-draining dishwasher and toilets that were constantly running, I made a call for service. The plumber is one contractor, and the appliance guy is a different contractor, so the company got two trade fees. The plumber was great, he was very honest and told us his hands were tied and our toilet replacements would have to be the cheapest thing from Home Depot unless we wanted to upgrade and pay for it. The toilets we got were so lousy they would not even flush a mosquito. Horrible.

We purchased a house in Aug of 2016 with a home warranty from Old Republic. In Dec. 2016 our hot water heater went out. We were told that they would not cover any of it since it was still under manufacturer warranty. (Everyone knows that manufacturer warranty never covers labor only parts). We covered the expense of the replacement ourselves after going round and round with the company and numerous faxes for continued paperwork that was already faxed but they could never seem to find.

THEY ARE A HORRIBLE, UNETHICAL COMPANY WITH TERRIBLE CUSTOMER SERVICE. They have flat out refused to pay my claim for my pool equipment that went out, even though I paid extra to have it covered. Now, my furnace is out and costs over $4000 to replace. They are only offering to cover $712 of it. They give the Heating Company $365 of that for labor and the rest is spent on the crappiest, cheapest unit they can find. They instruct the call takers to treat the customer as poorly as they can. They will be all sweet when you need a call sent, but when it comes to getting your money for a bid, they make it very well known that they don't give a crap about any of your expectations and you can just go ** yourself. Save your money, don't work with them. Contractors are leaving them left and right. That's why they can't hang on to good contractors.

We recently bought a house in Fairhope, AL. The previous owners supplied us with an Old Republic Home Warranty plan because they knew there were a few things in the house that were old and would need fixing. We have had a plumbing problem, a ceiling fan problem and a gutter problem which we contacted ORHP about and each time they would hem and haw and finally tell us the problem wasn't covered even though it states in the plan that some were covered. This is a pretty slimy company which specializes in smoke and mirror business practices in my opinion.

Each time I call I am told there are no providers in my area and it is my responsibility to contract the help necessary. HOWEVER, when I do that no one meets their criteria, won't cover anything I have asked for AND I am expected to pay the full cost of everything that needs repair or is broken. Let me clarify that. THEY WON'T REPAIR ANYTHING EVEN IF IT'S A MATTER OF DAYS BEFORE IT COMPLETELY BREAKS DOWN. My furnace is the perfect example. What started out as a faulty fan (wasn't turning when necessary) and a leak on the outside heat pump which causes the pump to run for up to 10 minutes before ANY heat comes into the house and when it does it has to be set way above 75 just to get heat. After it starts working it never shuts off!

I used Old Republic three times last year. I followed their guidelines for requesting service. There was only one slight problem with making contact with the service rep. All the repairs were done in a timely manner and as per Old Republic's warranty. My only concern was the pipes to our new water heater were not covered. I have renewed with Old Republic and will continue to do so until there are major problems that I have read about from other reviewers. Hope that doesn't happen.

There are many home warranty companies in the marketplace and I highly recommend Old Republic for your home warranty company. They are easy to reach, quick in finding excellent service folk, reasonably priced and always accessible. I have maintained my service contract for many years with this same company, BY CHOICE, and the service continues to be reliable and good. Have heard stories of other similar companies and not one seems to maintain the same standard of providers that I've experienced with Old Republic, and that's why I am taking the time to write this review.

Our policy was purchased by the sellers of our home. Unfortunately, shortly after we moved into our new home, we had some issues. Some were successfully resolved in a good manner. Others, were quite the challenge. We discovered that the service companies are supposed to file a report within 48 hours regarding the service needs. However, there is no internal mechanism that alerts the company when the reports aren't filed time. We had one service company that came out and then, disappeared. I had to wait three weeks while they made continued attempts to reach him (after I notified them that he was not reachable) and then, they finally reassigned someone else for the service call.

I paid over $500 for their supposed "Ultimate Coverage" but the only thing here ultimate here is the insult of being told "oh that's not covered". Seems their list of things covered is growing smaller and smaller. Was told by one of their representatives my faucets in my bathroom are "covered" and my leaky shower too and wobbly kitchen faucet, after the plumber came out charged $65 and I get a phone call from Old Republic that Kohler isn't covered, even if it was not Kohler. The customer service is abysmal and lame as can be. I absolutely would NEVER recommend this horrible business due to their completely dishonest business dealings. Run, don't walk from these people. They are the worst!!!

My clients called and Said I needed to quit using this company. I have used them for years. I write some up for right at a $1000.00. My clients this year are very unhappy with them. They used two different companies on one problem because it wasn't fixed. Part of the ceiling fell down and both companies said it was the other company's fault. It cost my people a lot of money.

Policy was purchased by home seller who sold us a lemon. Leaks, missing pipes, dangerous wiring. Old Republic sends out THEIR subcontractors who charge 75 bucks to write down what you say to the operator at Old Republic. We had a leak from the sink to the fridge water line. “Not covered.” Old Leaking water heater: “Not Covered.” Faulty wiring: “Not covered.”

I'm a Real Estate Broker and our office averages 60 - 75 agents so you would think they would pay attention to our service calls since they depend on our referrals but not so. I've had a service claim in for 9 days to repair a covered ceiling fan, 3 back up calls including one to their local rep who has always assured us she would get involved if any of our clients ever had service problems and still, no contact yet from any serviceman. I will be pulling all their fliers from my office today and will not be EVER referring Old Republic again.

Stay very far away from this company!!! We needed our ice maker repaired and opened up a work order. After 3 days of not hearing from the repair company that had been assigned to the repair, I called and the secretary said she hadn't even opened the request up yet. We scheduled the service for two days later with no guarantee of arrival time. I took the day off of work, only to have her call midday to say they could now not fix this until Monday due to parts. Keep in mind they had never seen the appliance and had no idea what parts they even needed. I call back to Old Republic and they then assign someone else. After waiting another day and a wasted vacation day, I talked to them and they can come out in a few weeks.

Bought this plan at closing on my home in March 2017. Was told plan covers listed appliances with $100 deductible at closing and policy was received some time later in the mail. Returned to Florida October 11. Garage door opener was not operating correctly. Opened but would not shut unless wall button was held. Called Old Republic at 1 800 972 5985 and explained situation. They said it was covered, but I would have to pay $100 to their contractor when he came to fix the opener. I asked if the $100 is all I would be required to pay to fix my door opener. They said yes. They had me contact A-1 Door Repair Services, Inc at 888 371 4300. To arrange the repair. They arrived in an unmarked vehicle and spent 10 minutes looking at the opener, then told me the circuit board was shorted out in one place, but he didn't have the parts to fix it with him and they would have to see if they could get the part. Then he asked me to pay the $100.

Realtor paid for this Home protection plan as a housewarming gift when we purchased the home in June. She purchased their best plan which included A/C repair. Old Republic doesn't seem to have contractors that care. Called to have a leak in my shower valve fixed. Contractor turned the valve on full blast and flooded the wall. Then turned it on a second time. Told me that I had to remove the shower tile before he could work on it. The shower tile is part of about 100 sq/ft of bathroom tile.

Attempting to have our AC fixed. Called this weekend... first AC vendor is no longer in business. Called and got a second AC vendor. Second vendor is closed–for three weeks. So, now I get to call again and try another wonderful Old Republic vendor. Oh joy! BTW... When you request a new vendor you are delayed one more business day! By the rate we are going we will have AC by winter! For those of you that are looking for a brilliant business plan... please make note of this model... Take customer premium payments then hire vendors that are never available so you never have to pay out!!! Win for the company only. Fellow consumers do yourself a favor... save yourself the cash and frustration and pass on Old Republic.

Called ORHP for a refrigerator repair. Temperature wasn’t right and turning dial wasn’t helping. Also had a small leak at the water & ice dispenser. 8/22/17 an appliance repair company came to repair. He said he knew exactly what the problem was. Thermostat was out and we were in luck, just happened to have one In his truck. He replaced it. He also turned The temp up 1/4 by in the fridge side. Not sure what he did to fix the leak in the water & ice dispenser. I was busy somewhere else in the house.

As a Realtor, I recommend this company to all my sellers and buyers. I maintain this warranty platinum edition on my personal home - renewing annually. Since August of 2014 when I began coverage on my retirement home, I have saved $2700 in repairs (not including recent HVAC repairs). Most recently in July I had the HVAC compressor & evaporator replaced for $165. My neighbor had the same issue 5 months earlier and paid $3500 in repairs. I recommend the seller's warranty coverage on every listing which converts automatically converts to buyer's coverage at close of escrow. A trade fee call of $65 is all I pay toward each repair service. I wouldn't be without it.

Save your money and do not get a home warranty through Old Republic. They are the absolute worst. I don't think I have ever been so dissatisfied with a company. They cover nothing! They ask you to diagnose the problem before sending someone out to your house. Hello! If I could tell you the problem and fix it myself, I wouldn't be calling for someone to fix it. We will not renew.

Just relocated and moved into our newly purchased home. My wife and I had a few items on our repair "punch-list" that required a plumber and electrician. Once connected to the service agent, he began leading me down a path that I didn't like. I knew he was setting me up for something... He kept asking "When did that plug last work? When did the toilet not rock back-forth?" I advised I really don't know as I just moved in 2-weeks ago. He took great pleasure in DENYING every item as they do not cover pre-existing conditions. A huge waste of money for our sellers. SKIP Old Republic and just hire a good electrician/plumber.

I purchased a small 900 square foot home in Dec. 2016. It's a single story in Las Vegas NV. The prior owners purchased this home warranty plan good for a year. The AC went out around 9/12/2017. I called Old Republic Home Warranty and they sent someone out. The person never came in the house. He looked at the compressor and said it was new. The house was 88 degrees at 6:00 PM. He put Freon in and closed up the very small AC. Overnight the house cooled down to 78. Worked one day then stopped. I called the contractor back told him it stopped working so he came back a couple days later.

My husband and I got a home warranty from Old Republic when we purchased a new home, and from the get-go, the company has been extremely difficult to work with. Most recently, our dishwasher stopped working. We called Old Republic, and they sent someone to repair it. This repairman explained that the issue was with the breaker box, and he said an electrician would need to come to fix that. After more than a week or arguing with the company to send an electrician, someone finally came. He let us know that our entire breaker box really needed to be replaced, but he said Old Republic was much too cheap to do it, so he proceeded to replace only the single broken breaker.

I recently had a problem with my HVAC system, which was covered under my home warranty. I have been a victim of the good old bait and switch by this unscrupulous company. After being told on the phone by the CSR what they would pay toward the repair, I received reimbursement that was 50 percent less than I had verbally been promised. When I questioned the discrepancy with management, I was told there was no record of this nor would I be provided a copy of the recorded phone conversation. Shame on you Old Republic. My only recourse... recounting my experience with every social media and consumer review platform that I can access, not to mention contacting the many real estate professionals with whom I work to warn them and their clients about this company. Inexcusable. I have learned a valuable lesson... get everything in writing and record every phone conversation!!

I have had Old Republic Home Warranty for over 4 years. At first they were very helpful and easy to deal with. Not sure what happened in this last year but their customer service is one of the worst I have ever experienced. Not only do you wait on hold for over 30 minutes every time you call, the employees seem to just read off a script and don't even listen to you! I had a service request into them for a leaking toilet at my rental. They sent out a technician that knew nothing about a toilet leak. I will not mention the name of the company. He managed to crack the tank on my toilet while tightening a bolt. So the leak was terrible now opposed to a tiny drip. So Old Republic sent out another company and the technician looked at the toilet and said, "well whatever the guy did before me, cracked your toilet by tightening the bolt at the bottom of the tank beyond its capacity."

I had been calling the warrant company to send someone out to see what was wrong with my ac and they sent a company out that at first told me that the ac need cleaning so I did that and paid out of my pocket then the ac was still not cooling. I called the company - no answer. The warrant company called the company no answer. Then they finally answered and they went back out and said that it was totally something different wrong. It need antifreeze so they put that in. Gave it a few days and still not working. The same company came out and said that it was the coils this time and that it would go out soon.

I closed escrow on my home Sep 1st. I had a full inspection done. I made my walk thru the day the sellers moved out Aug 30th, all appliances were in working conditions. I used the dishwasher the day I moved in Sep 1st, did 3 or 4 loads and it was working fine. On Sep 2nd I notice that the floor next to the dishwasher was wet, I opened the dishwasher and I notice 3 to 4 inches of water sitting there. I decided to run another circle and still not filtering the water, I called Old Republic on Sep 3rd around 1145a MST.

We got a home warranty because our broker insisted on it and got the seller to pay for it. I did my homework online and ORHP had BAD reviews, American Home Shield and some other companies had better reviews but it look a little too 4-5 star compared to other companies. Back to my topic ORHP. I've been with ORHP for almost 4 years now and I must say I'm satisfied. First of all guys you need to do your homework and read the fine print, what's covered and what's not, it HELPS A LOT when talking to a rep to make a warranty claims and working through. First let me say what all I've had claims since I bought the house. Within a few months our Gas cooker knob got stuck. Called ORHP. They sent someone, tried to fix it, couldn't fix it. They gave me a cashout offer that I took and got it replaced with a brand of my own choice and I decided to upgrade.

STAY AWAY from Old Republic! 3 weeks after moving into our new home the AC stopped working. Old Republic sent out a repair company which didn't fix the problem until an entire week later. Having no AC in July in Florida led to health issues and mold problems within our new home. They wouldn't even supply us with a temporary window AC unit while waiting for parts. Now our oven isn't working and they won't fix the problem because the parts needed by their contractor can be obtained cheaper elsewhere. Therefore we now have to wait for at least 2 weeks to have this issue fixed!? Find another company for your home warranty. It really can't get worse than this one!!!

I've had three warranties with this company at the recommendation at the real estate agent. Worst advise ever. I will no longer use that agent. Old Republic will deny your claim and if you're lucky enough to fight enough to get them to do anything on your claim they send you to companies that go out of business after they do the work. But not before that company charges you a significant amount of money. They won't return calls!!!! I've left 8 messages in 2 days!!!!

I have Old Republic for home warranty coverage. I don't plan on having them much longer. They don't honor their coverage. They drag their feet when a claim is submitted. They are happy to take your premium. But when you need them, they run for cover and deny everything. Do yourself a favor. Don't use them. Better to pay out of pocket yourself because you will end up doing so anyway. For the record, I had a plumbing issue that went denied.

I ordered the Platinum plan in May of this year. The plan was $975.00 which includes pool repair. I made a service request on August 8th. A service tech didn't arrive at my house until August 12th. When he did arrive, he discovered that I need a new pool pump. He then said that it would take 14 days because the warranty company will only allow them to order through their vendors. I informed him that the delay would cause my pool to turn green from the excessive heat, and in 2 weeks, I would have to pay someone to empty my pool, refill and sanitize which would cost me approximately $500.00 in expenses. I then called a local pool supply company and they informed me that they had several pumps in stock.

Don't waste your money or your time with this terrible company. After paying the first $100 service fee for my AC repair, which immediately needed the same thing repaired again, not only did I then have to pay another service fee, but they also decided that the repair wasn't a covered repair. This cost me another $500+ on top of all the service fees. And I paid that homeowner's warranty premium for what???

Home we purchased came with a one year plan. We called for three different items in first 9 months. They fixed one of these problems. They have loopholes for the big ticket items. We had a problem with the pool heater that had been working and obviously been there for years. The technician they send over says it's installed incorrectly, not covered, and here's an estimate for almost $4000.00. Old Republic Home Protection then sends us a $55.00 bill for the trade call. I can get a free heater estimate from any company. It was in the technician's best interest to say it was installed incorrectly. This is a scam, very shady!!!

This company OLD REPUBLIC is a joke. Purchased home a few months ago. A/C went out and they refuse to cover. Saying the ducting was not the correct size which it was completely wrong. They said ducting airflow was 13" when it was 19". This is really poor company not recommended at all.

We had an AC guy come out that the inspector recommended for our new home. He said he needed to some repairs and would come back. The cost would be about $350.00. We called OR to use our home warranty instead for the first time. First company cancelled after 5 days of no AC so we had to wait another day for a second company. When the guy shuffled in he said the only problem was it needed more Freon. I was like, "That doesn't seem normal, I usually don't have to add Freon to my AC unit." His response was basically, ..."Oh, well. That will be $100.00." And you pay just to get them to leave. Where does the Freon go???

The compressor on our AC went out. Initially they said they would cover the claim but called back to say the manufacturer has a lifetime warranty on the compressor, so they would not cover it. The problem is, the manufacturer only covers the part - no labor, Freon or replacement vent required for repair. They said they won't cover any of that since it's related to the compressor, even if the manufacturer won't cover it. So I paid $595 for the plan, with a $100 service call fee to end up paying $900 out of pocket in repair labor and expenses. BEWARE if any of your covered appliances have a manufacturer's warranty on any part, and this part fails, you are stuck paying the entire repair bill yourself. Manufacturer's "warranty" is not always synonymous with "free repair." You are stuck paying labor and any related parts that need to be replaced in the process.

This company is a joke. Purchased home a few months ago. A/C went out and they refuse to cover. Saying animal urine ruined the unit and it's a pre existing condition. I don't have any pets. Scam scam scam.

This company sells a home warranty with vaguely worded coverage. Their home warranty plan lists that they will cover a refrigerator but they fail to distinguish between the many different types of refrigerators. Their competition is very specific in listing the different types of units including all designs and specifically covering all types as long as they are located in the kitchen. Old Republic and their competition specifically exclude "additional units" that are not in the kitchen. They are refusing coverage for my freezer because it's designed as 2 separate units but they will pay to replace an entire unit based on a broken freezer IF it is attached to the refrigerator even if the function of the refrigerator is not degraded.

We purchased a warranty policy with the purchase of a home. After 30 days issues began to arise. We had trouble with the dishwasher, water softener and swimming pool. The company did send someone to repair the dishwasher, but after two services calls was unable to repair the unit. The unit needs to be replaced and the company will not provide a settlement for replacement and only wants to continue making repairs which are clearly unproductive. The water softener is not functioning and the swimming pool actuator for the filter system is in need of repair. The company claims neither of these are covered, although it is clearly stated in the policy that they are. I would not recommend purchasing a warranty policy from this company, they do not stand behind their product.

ORHP reached out to me and agreed to recall the Trade Call fee and collection charge. The effort was very much appreciated. I realize that no warrantee company has complete control over the service contractors they deal with. Thanks.

Three months after I moved into my home, my refrigerator, which was less than 5 years old, stopped working. They sent a company out. The fan was replaced. It began working again. Okay. $100 out for the service, but fine. Five months later, the fridge stopped working again. Over the course of two weeks, two different techs replaced the motherboard, which didn't work, then broke the seal system to find that there was no refrigerant, put more in and resealed the fridge. Finally, this started it working again. For a week and a half.

They would not find anyone to repair my LG refrigerator. Said that no one was in their system to repair in my area so I would have to do it and they would reimburse me for the expense. I wanted to help ORHP to save money and be as helpful as possible by getting LG warranty to pay as much as possible, if possible. I went through LG and finally got it repaired after 6 weeks. LG warranty only paid for parts which I had to pay just under 1K for labor. When I went to get reimbursed from ORHP they refused and told me that since the LG was cover under warranty that they did not have to reimburse me. They knew this all along and had plenty of opportunities to reveal this information. This was their plan from the start and a complete cover up. I could have just hired someone to fix it regardless of the cost and stuck it to them. I felt that was not the right thing to do. Unfortunately, ORHP is not honest, forthcoming and does not care about doing the right thing. If you have ORHP or considering them, then you should know this beforehand and now consider yourself, forewarned.

I bought a home warranty (Platinum Policy, their best) from this company when I bought my house. Two months later, I called them to replace a valve. Two teenagers showed up at my house and told me they can't do the job and left. After many many calls to the plumbing company who is in bed with Old Republic (Lakeview Plumbing), I was not getting anywhere. Then I started calling Old Republic. I was put on hold for almost an hour, then hung up on. After many experiences like this, I was told that they will not cover the job and hung up on me. STAY AWAY FROM THIS COMPANY. THEY TAKE YOUR MONEY, GIVE YOU THE BIGGEST RUN AROUND AND DO NOT HONOR THEIR CONTRACT. If they would allow me to give less than one star, I would. I may be out $700, but I am all over the internet telling people about my experience. I think it has cost them more than that in business.

This company has the worst customer service. Our Ac went out and it is near 100 degrees here. They never could schedule a technician. Apparently they subcontract all their tickets and have no actual technician that work for them. They could not come till 4 days later. UNACCEPTABLE! I have a baby and they had no compassion about the hot temperature for her. Their exact words, "Get a fan". Who says that to a customer? You pay for this contact and get NOTHING. Needless to say I had to schedule my own service company and now they refuse to pay for it. Not sure how this company is still in business after all the reviews I have read!

I contacted Old Republic in April 2017 about what appeared to be a water leak coming from my downstairs a/c air handler. They dispatched a shady, "Mom and Pop" company to come out and survey the situation. I paid $75 for them to come out (deductible). They diagnosed the situation as "faulty condensation pump, needs coil, needs freon". It was determined that these issues were covered, and they were supposed to come back out and fix it. They never came. I tried calling the contractor repeatedly, and never received an answer or reply. Two and a half months have gone by, the situation still is not fixed. Now, my upstairs A/C is not working correctly.

New house purchase came with this "wonderful" warranty. What a joke. The AC quit after a month. Called to schedule a tech to look at it. Being in the height of summer it took 5 days to get the visit. Tech finds a leak but can't fix it right then because he has to wait for authorization. Well that took 5 more days and then only after I agree to pay $119 more for a "flush". It's a scam so far, with every service call requiring a $65 service fee. That's how they get you, forcing the payment of "extras" not covered to make up for the low entry cost of the plan.

I have spent the last 24 hours making no less than 15 calls to ORHP to get a service call to fix the power that went out in half my home yesterday. I was disconnected from sitting on hold 8x, today I have Sat on hold for 3 hours between 3 phone calls and I still do not have an appt. I placed an order online and that person has indicated they can't come out that ORHP just assigns calls to them and doesn't check to see if they can come out. So after all that, I sit here 24 hours later without electric and no appt. Did I mention that next week is my renewal and they want $750 bucks to renew! I am sitting on hold right now at 62 minutes and it just said my hold time would be 45 minutes. These people don't care to even try to answer the phone.

My husband and I purchased this home and home warranty Jan. 2017 as recommended by my agent for premier protection. As it turns out when the weather warmed up and we needed AC it wouldn't put out cold air. Been going back and forth since May 31st. It is now July 5th and still no air conditioning here and in Oklahoma where the weather is hot and muggy. I am not satisfied with the multiple calls I have had to make, the multiple people I have had to deal with, up to the Assistant of the Executive Director.

AC went out day we moved in. They did not cover the expense. It is so frustrating when you pay all that money for insurance, your AC goes out, and they find a reason not to cover the cost. No excuses. Worthless company. If your realtor is using this company find another realtor. You're paying for nothing.

This company is a complete scam. We have been a loyal customer since 2004 and the service was great until it started going downhill over the last 5 years. They contract sub-par and the least experienced plumbers, technicians in order to pay the lowest rate. We have paid for at least 3 visits (one has to pay a $60 service visit fee each time) where the technician or plumber couldn't even fix the issue. We wasted valuable time and had to "live" with the issue until they could send someone else out who still could not fix it.

Would rate them zero stars if possible. They are the most expensive home warranty service. They claim they are more expensive due to superior service. This could not be further from the truth. Within one month of purchasing our home the air conditioner broke, leaked and caused drywall damage. After waiting 3 days in 100+ temp with no air conditioning for the service rep to show up, Old Republic refused to provide any warranty service. They said that the air conditioning unit was one quarter inch off from being level and if the unit is not perfectly level, it's not covered. I left a message for the manager at Old Republic and of course never received a callback. This is the most ridiculous excuse for denying coverage.

I had a leak in my shower/tub. A plumber was called out, but they were only allowed to use a cheap generic replacement faucet that was not compatible with the existing tile access holes in my shower. They gave to option to give a cashout, but the amount they gave was only $200. I took the cash, but then the plumber charged his own rate (not the pre-negotiated rate). So I was stuck with a bill for over $1200 from the plumber and the drywall repair that needed to be completed after. I never even had the chance to shop around for the best price. This entire process took about 2 months, and many many frustrated phone calls and emails. I was too upset to pay the $60 initial visit fee so they sent me to collections! My tenants almost sent me to court for this process taking so long. Please, or please... I warn you... never do business with this company. They are a bunch of crooks unfortunately.

My 67 year old mother and her dog have been without air conditioning for 7 days. The part was ordered and has been received by the repair company since Tuesday but company is not able to install until next week which will mean 14 DAYS WITHOUT AIR CONDITIONING IN LAS VEGAS WITH AIR AND THE OUTSIDE TEMP IS 11O DEGREES. This is absolutely unheard of... I feel a lawsuit brewing as I am sure several personal injury attorneys would love to take this case. Never will I recommend this company to anyone... If anyone out there can help, please call!

5 days ago, I called and told them there is issue on Water Heater. Now, it is out of use. 24 hours service but as per them this is not urgent issue. Also even they do not know service fee for this situation. I'm not saying they are bad, I'm saying all those reviews are truth... Simply their business understanding someone will come your home, messed it up or not resolved. They will not listen up you. Then you will find one other company and fix this out.

I contacted Old Republic Home Protection on May 17th because my AC was not cooling down to the temperature on the thermostat. The company they sent showed up in a beat up van and not clear markings of any business. The gentleman barely spoke English and had no company ID or even a shirt. He "inspected" the unit, which he deemed was working perfect.

Between June 7 - June 17, I was in the house daily - painting, cleaning, etc. getting ready to move in. While in the house during this time, I definitely had the AC running and it was working fine.

DO NOT use this company! They sent a technician to my home to stop water coming out from the air handler (most likely condensation from the tube). The technician wanted to demolish my brand new bathroom to gain access to the drain to see if the clog in the condensation tube was there. He tried to blow out the line with air compressor and since that didn't work. The demo of my bathroom was his fix... Instead of opening up the sheetrock on the other side of the wall. I had to contact someone else who was not covered by the plan but ORHP said I should have them submit a proposal and they would check to see what was covered... BUT if they found out that it was something that is covered by the original manufacturer they would pay nothing.

Our water heater stopped working so we called. They came out 3 days later. Yes a family of 4 had to take cold showers for 3 days. The tech said the water heater is old and should be replaced. He said I can reset it to see if it will stay lit and showed me how to do it in case it keeps going off. When he called Old Republic they told him reset it and leave, don't replace it. The tech said I should at least replace the pilot mechanism. They said, "No. If the pilot came on you're done." $75.00 down the tubes. It has been tripping twice a day and I called. Not happy with their response. I’m still waiting for a call back from the tech.

We've been dealing with Old Republic for over a month on getting leaks in our pool fixed. They originally tried to send an HVAC company out to inspect the pool, but we explained that was incorrect. Once inspected the pool company confirmed three leaks. Old Republic won't cover any of them and it took a month for them to figure this out! I could have just had the pool fixed and not had $900 in water bills in this same time frame. They will try to get out of paying for anything. They stink and just want your money. Run for the hills and get another insurance company with some integrity, if that is even possible.

After paying $100 fee for water heater leak Surprise it's an additional $280 for permits codes etc. or they will give us $400 toward a new heater that will take TWO WEEKS! Any water damage in the two weeks is not their problem. They also send repair people who work from home with wife answering the phone! They hung up on me!!!

Would give them zero stars if it was possible. Only reason we got them was it came with the house when I bought the house. We live in Frederick County, Maryland. They should have stated that they don't support our county upfront. Had a fridge and dishwasher go out. They kept trying to find a service repair person to come out to my house to fix my fridge. Took multiple calls to the office to make sure someone was coming out. Would be told that "someone is heading to you today." Took the day off work and waited all day.

I called on June 1 to report a problem, they said they would have someone get in touch with me, I HAD TO CALL THEM! This contractor could not fix my refrigerator after a two-day wait, and $100. He said it needed to be replaced, they said that he could not fix it so they sent someone else, who had to order 3 parts, they told me the parts would be in Friday JUNE 9 and the contractor would be out to fix the refrigerator Monday June 12. I called the contractor and they say they never told them that because the part is set for delivery on Monday 12th that's why they never gave me a time that the service would be done. You can't ever speak with a manager and with my husband diabetic medicine needing to be kept in the refrigerator this wasn't a priority. AWFUL COMPANY. NEVER USE THIS COMPANY!